WEBVTT

1
00:00:00.000 --> 00:00:09.000
A consumer complaint about product quality, warranty promises and service handling.  Read the documents. Read the replies. Ask for a reasoned remedy.

2
00:00:09.000 --> 00:00:18.000
A July 2015 report described a permanent fix for CCD corrosion. The archive preserves the contemporary report.  This is a third-party report, not an official Leica screenshot.

3
00:00:18.000 --> 00:00:27.000
The consumer published this photograph as an example of CCD corrosion spots.  The image is evidence presented by the consumer, not an independent technical diagnosis.

4
00:00:27.000 --> 00:00:36.000
Complaint management stated that the CCD was no longer available and referred to upgrade offers.  Read the full thread, including the company’s position and the complaint.

5
00:00:36.000 --> 00:00:45.000
The archive includes a note about a company letter dated 2 October 2026.  A company reply and a resolved complaint are different questions. The consumer continues to dispute the handling.

6
00:00:45.000 --> 00:00:54.000
Explain the warranty policy. Account for the service orders. Provide a reasoned remedy.  Orders 1058152 / 1105973 Twelve written questions. Full sources online.