Dear OLIVER KALTNER, I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8, But I had a very bad experience when I had some problems with my cameras. 3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer. So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems. Yours fan, T.C
Home · Email archive · thread 14e117b641508bc8
A Letter to Leica CEO OLIVER KALTNER
Thread ID 14e117b641508bc8 · messages 25 · 2015-06-20T14:59:36Z → 2015-07-02T07:04:53Z
any reply? Sent from my iPhone > On 2015年6月20日, at 22:59, [Name] <teeseewoo@gmail.com> wrote: > > Dear OLIVER KALTNER, > > > > I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8, > > > > But I had a very bad experience when I had some problems with my cameras. > > > > 3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer. > > > > So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems. > > > > Yours fan, > > > > T.C
Any reply? Sent from my iPhone > On 2015年6月20日, at 22:59, [Name] <teeseewoo@gmail.com> wrote: > > Dear OLIVER KALTNER, > > > > I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8, > > > > But I had a very bad experience when I had some problems with my cameras. > > > > 3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer. > > > > So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems. > > > > Yours fan, > > > > T.C
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.
Schmidt Marketing (H.K.) Ltd.
13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong
phone: +852 3650 0668
fax: +852 2968 0682
e-mail: infohk@schmidtmarketing.com<mailto:infohk@schmidtmarketing.com>
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,
But I had a very bad experience when I had some problems with my cameras.
3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.
So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.
Yours fan,
T.C
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
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nor endorsed by it
I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera Sent from my iPhone > On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote: > > Dear Mr. Wu, > Thank you for your mail to our CEO. > We feel very sorry about the problem you have with your equipment. > Please get in contact with our agency in Hong Kong. > They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs. > Thanks for understanding. > > Schmidt Marketing (H.K.) Ltd. > > 13/F, Chinachem Exchange Square, > No.1 Hoi Wan Street > Quarry Bay, Hong Kong > > phone: +852 3650 0668 > fax: +852 2968 0682 > > e-mail: infohk@schmidtmarketing.com > > > > Kind regards > > Customer Care Ursula Brand-Gerheim > > Tel.: +49 (0) 6441 2080 189 > Fax : +49 (0) 6441 2080 339 > customer.care@leica-camera.com > > > Leica Camera AG > Customer Care/ Am Leitz-Park 5 / > 35578 Wetzlar / Germany > > http://de.leica-camera.com/home/ > > > > > > > Von: [Name] [mailto:teeseewoo@gmail.com] > Gesendet: Samstag, 20. Juni 2015 17:00 > An: CS > Cc: Looke, Sandra; Info Leica Camera > Betreff: A Letter to Leica CEO OLIVER KALTNER > > Dear OLIVER KALTNER, > > I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8, > > But I had a very bad experience when I had some problems with my cameras. > > 3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer. > > So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems. > > Yours fan, > > T.C > The Leica Camera Blog http://blog.leica-camera.com > ---------------------------------------------------------------------------------- > Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany > AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966 > Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann > Vorstand: Oliver Kaltner (Vorstandsvorsitzender), > Markus Limberger, > Ronald Marcel Peters > ---------------------------------------------------------------------------------- > Privileged/Confidential Information may be contained in this message. > If you are not the addressee indicated in this message (or responsible > for delivery of the message to the intended recipient), please be aware > that any dissemination or copying of this communication is strictly > prohibited. If you have received this communication in error, please > immediately notify us by replying to the message and deleting it from > your computer. In such case, you should destroy this message and kindly > notify the sender by reply email. Please advise immediately if you or your > employer does not consent to email or messages of this kind. Opinions, > conclusions and other information in this message that do not relate to the > official business of Leica Camera AG shall be understood as neither given > nor endorsed by it.
Dear Mr. Wu,
Thank you for your mail.
Probably there is a big misunderstanding.
Whom did you contact in Beijing?
Our agency in Hong Kong is responsible for customers from China.
If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.
The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.
Otherwise, please get in contact with our agency in Hong Kong.
Thanks for understanding.
Please tell me your decision.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER
I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera
Sent from my iPhone
On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.
Schmidt Marketing (H.K.) Ltd.
13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong
phone: +852 3650 0668
fax: +852 2968 0682
e-mail: infohk@schmidtmarketing.com<mailto:infohk@schmidtmarketing.com>
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,
But I had a very bad experience when I had some problems with my cameras.
3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.
So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.
Yours fan,
T.C
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it
Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address Sent from my iPhone > On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote: > > Dear Mr. Wu, > Thank you for your mail. > Probably there is a big misunderstanding. > Whom did you contact in Beijing? > Our agency in Hong Kong is responsible for customers from China. > If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back. > The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again. > Otherwise, please get in contact with our agency in Hong Kong. > Thanks for understanding. > Please tell me your decision. > > Kind regards > > Customer Care Ursula Brand-Gerheim > > Tel.: +49 (0) 6441 2080 189 > Fax : +49 (0) 6441 2080 339 > customer.care@leica-camera.com > > > Leica Camera AG > Customer Care/ Am Leitz-Park 5 / > 35578 Wetzlar / Germany > > http://de.leica-camera.com/home/ > > > > > > > Von: TC [mailto:teeseewoo@gmail.com] > Gesendet: Dienstag, 23. Juni 2015 13:42 > An: Brand-Gerheim, Ursula > Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER > > > I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera > > Sent from my iPhone > > On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote: > > Dear Mr. Wu, > Thank you for your mail to our CEO. > We feel very sorry about the problem you have with your equipment. > Please get in contact with our agency in Hong Kong. > They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs. > Thanks for understanding. > > Schmidt Marketing (H.K.) Ltd. > > 13/F, Chinachem Exchange Square, > No.1 Hoi Wan Street > Quarry Bay, Hong Kong > > phone: +852 3650 0668 > fax: +852 2968 0682 > > e-mail: infohk@schmidtmarketing.com > > > > Kind regards > > Customer Care Ursula Brand-Gerheim > > Tel.: +49 (0) 6441 2080 189 > Fax : +49 (0) 6441 2080 339 > customer.care@leica-camera.com > > > Leica Camera AG > Customer Care/ Am Leitz-Park 5 / > 35578 Wetzlar / Germany > > http://de.leica-camera.com/home/ > > > > > > > Von: [Name] [mailto:teeseewoo@gmail.com] > Gesendet: Samstag, 20. Juni 2015 17:00 > An: CS > Cc: Looke, Sandra; Info Leica Camera > Betreff: A Letter to Leica CEO OLIVER KALTNER > > Dear OLIVER KALTNER, > > I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8, > > But I had a very bad experience when I had some problems with my cameras. > > 3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer. > > So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems. > > Yours fan, > > T.C > The Leica Camera Blog http://blog.leica-camera.com > ---------------------------------------------------------------------------------- > Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany > AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966 > Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann > Vorstand: Oliver Kaltner (Vorstandsvorsitzender), > Markus Limberger, > Ronald Marcel Peters > ---------------------------------------------------------------------------------- > Privileged/Confidential Information may be contained in this message. > If you are not the addressee indicated in this message (or responsible > for delivery of the message to the intended recipient), please be aware > that any dissemination or copying of this communication is strictly > prohibited. If you have received this communication in error, please > immediately notify us by replying to the message and deleting it from > your computer. In such case, you should destroy this message and kindly > notify the sender by reply email. Please advise immediately if you or your > employer does not consent to email or messages of this kind. Opinions, > conclusions and other information in this message that do not relate to the > official business of Leica Camera AG shall be understood as neither given > nor endorsed by it. > > The Leica Camera Blog http://blog.leica-camera.com > ---------------------------------------------------------------------------------- > Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany > AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966 > Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann > Vorstand: Oliver Kaltner (Vorstandsvorsitzender), > Markus Limberger, > Ronald Marcel Peters > ---------------------------------------------------------------------------------- > Privileged/Confidential Information may be contained in this message. > If you are not the addressee indicated in this message (or responsible > for delivery of the message to the intended recipient), please be aware > that any dissemination or copying of this communication is strictly > prohibited. If you have received this communication in error, please > immediately notify us by replying to the message and deleting it from > your computer. In such case, you should destroy this message and kindly > notify the sender by reply email. Please advise immediately if you or your > employer does not consent to email or messages of this kind. Opinions, > conclusions and other information in this message that do not relate to the > official business of Leica Camera AG shall be understood as neither given > nor endorsed by it.
Dear Mr. Wu,
Thank you for your mail.
Our address is as follows:
Leica Camera AG
Customer Care
Am Leitz-Park 5
35578 Wetzlar
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address
Sent from my iPhone
On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail.
Probably there is a big misunderstanding.
Whom did you contact in Beijing?
Our agency in Hong Kong is responsible for customers from China.
If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.
The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.
Otherwise, please get in contact with our agency in Hong Kong.
Thanks for understanding.
Please tell me your decision.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER
I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera
Sent from my iPhone
On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.
Schmidt Marketing (H.K.) Ltd.
13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong
phone: +852 3650 0668
fax: +852 2968 0682
e-mail: infohk@schmidtmarketing.com<mailto:infohk@schmidtmarketing.com>
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,
But I had a very bad experience when I had some problems with my cameras.
3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.
So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.
Yours fan,
T.C
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Our address is as follows:
Leica Camera AG
Customer Care
Am Leitz-Park 5
35578 Wetzlar
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address
Sent from my iPhone
On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:
Dear Mr. Wu,
Thank you for your mail.
Probably there is a big misunderstanding.
Whom did you contact in Beijing?
Our agency in Hong Kong is responsible for customers from China.
If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.
The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.
Otherwise, please get in contact with our agency in Hong Kong.
Thanks for understanding.
Please tell me your decision.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER
I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera
Sent from my iPhone
On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.
Schmidt Marketing (H.K.) Ltd.
13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong
phone: +852 3650 0668
fax: +852 2968 0682
e-mail: <mailto:infohk@schmidtmarketing.com> infohk@schmidtmarketing.com
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,
But I had a very bad experience when I had some problems with my cameras.
3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.
So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.
Yours fan,
T.C
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Our address is as follows:
Leica Camera AG
Customer Care
Am Leitz-Park 5
35578 Wetzlar
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address
Sent from my iPhone
On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:
Dear Mr. Wu,
Thank you for your mail.
Probably there is a big misunderstanding.
Whom did you contact in Beijing?
Our agency in Hong Kong is responsible for customers from China.
If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.
The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.
Otherwise, please get in contact with our agency in Hong Kong.
Thanks for understanding.
Please tell me your decision.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER
I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera
Sent from my iPhone
On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.
Schmidt Marketing (H.K.) Ltd.
13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong
phone: +852 3650 0668
fax: +852 2968 0682
e-mail: <mailto:infohk@schmidtmarketing.com> infohk@schmidtmarketing.com
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,
But I had a very bad experience when I had some problems with my cameras.
3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.
So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.
Yours fan,
T.C
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
Dear Mr. Wu,
We are so pleased to have provided the sensor cleaning service for your M9 in Beijing last time, and sincerely thank you for your satisfaction and encouragement for our service attitude. Meanwhile your feedback about the unprofessional service guide from the unauthorized Leica shop in Beijing is appreciated very much.
As we talked on the phone, if your M9 needs the sensor replacement, our Schmidt marketing HK head service center can provide this service, you needn't bring your M9 to Germany like what the unauthorized Leica shop told you. Pls. kindly provide the serial number to us first, we will find the most convenient service for all your Leica cameras & Lens.
In future if your cameras need more sensor cleaning service pls. feel free to contact with us, or if you need any technical supporting for Leica cameras, our product specialist will help you, and welcome to join our Leica event as well.
It is a pleasant talk with you, wish you have a nice weekend.
Thanks & best regards,
Emma Liu
Schmidt Marketing (Beijing) Trading Ltd.
Rm 706, Prime Tower, 22 Chaoyangmenwai Dajie,
Chaoyang District,Beijing,China (100020)
Tell#400 888 3600 ext. 809
Cellphone#15718899788
=====================================================================================================================================================================================================
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 24. Juni 2015 21:00
An: Brand-Gerheim, Ursula
Betreff: 蝑��: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to
repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I
have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
��辣鈭�: Brand-Gerheim, Ursula
[mailto:Ursula.Brand-Gerheim@leica-camera.com]
��€�:
2015撟�6���24� 16:02
�隞嗡犖: TC
銝駁��: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Our address is as follows:
Leica Camera AG
Customer Care
Am Leitz-Park 5
35578 Wetzlar
Kind regards
Customer Care
Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear I will go to Germany by myself by flight, and will wait for you repair in
Germany, please tell me your address
Sent from my iPhone
On 2015撟�6���23�, at 20:33, Brand-Gerheim,
Ursula
<Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>>
wrote:
Dear Mr. Wu,
Thank you for your mail.
Probably there is a big misunderstanding.
Whom did you contact in Beijing?
Our agency in Hong Kong is responsible for customers from China.
If you wish to send it by yourself from China to Germany, please tell us any
other address outside from China for shipment back.
The Chinese customs will make a big trouble if we will send it back to China and
you run the risk not to get back your equipment again.
Otherwise, please get in contact with our agency in Hong Kong.
Thanks for understanding.
Please tell me your decision.
Kind regards
Customer Care
Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER
I try to contact the agent in Hong Kong, but they ask me to contact the Germany
Headquarters, I will buy the air ticket to Germany and visit the Leica
Headquarters, and I hope to talk to the Leica CEO about the quality problems of
Leica camera
Sent from my iPhone
On 2015撟�6���23�, at 16:03, Brand-Gerheim,
Ursula
<Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>>
wrote:
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but
it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.
Schmidt Marketing (H.K.) Ltd.
13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong
phone: +852 3650 0668
fax: +852 2968 0682
e-mail: infohk@schmidtmarketing.com<mailto:infohk@schmidtmarketing.com>
Kind regards
Customer Care
Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
I�€ a fans of Leica, and I�€e already bought the Leica M9, M,
M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,
But I had a very bad experience when I had some problems with my cameras.
3 of my Leica M camera had some dust or dirt in my camera, and I sent it to
Beijing, but I�€ not satisfied their service, and they told me that I
can complain in Germany, also, my M Lens 50+0.95 also had some focus problems,
The Beijing office give me the same answer.
So I decide to complain these to Germany Head Office. And I hope that you can
help me solve the problems.
Yours fan,
T.C
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
Dear Mr. Wu,
Thank you for your mail.
Please tell me the date you will arrive at Wetzlar.
I´ll try to make an appointment with my boss.
Thanks in advance.
Have a nice weekend.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Our address is as follows:
Leica Camera AG
Customer Care
Am Leitz-Park 5
35578 Wetzlar
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address
Sent from my iPhone
On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail.
Probably there is a big misunderstanding.
Whom did you contact in Beijing?
Our agency in Hong Kong is responsible for customers from China.
If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.
The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.
Otherwise, please get in contact with our agency in Hong Kong.
Thanks for understanding.
Please tell me your decision.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER
I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera
Sent from my iPhone
On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.
Schmidt Marketing (H.K.) Ltd.
13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong
phone: +852 3650 0668
fax: +852 2968 0682
e-mail: infohk@schmidtmarketing.com<mailto:infohk@schmidtmarketing.com>
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,
But I had a very bad experience when I had some problems with my cameras.
3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.
So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.
Yours fan,
T.C
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it
Dear,
My flight will arrive Frankfurt on 3th-July-2015 Morning, I will drive to the headquarter, and can you tell me how to get there?
Looking for your reply.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月26日 19:26
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Please tell me the date you will arrive at Wetzlar.
I´ll try to make an appointment with my boss.
Thanks in advance.
Have a nice weekend.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Our address is as follows:
Leica Camera AG
Customer Care
Am Leitz-Park 5
35578 Wetzlar
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address
Sent from my iPhone
On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:
Dear Mr. Wu,
Thank you for your mail.
Probably there is a big misunderstanding.
Whom did you contact in Beijing?
Our agency in Hong Kong is responsible for customers from China.
If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.
The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.
Otherwise, please get in contact with our agency in Hong Kong.
Thanks for understanding.
Please tell me your decision.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER
I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera
Sent from my iPhone
On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.
Schmidt Marketing (H.K.) Ltd.
13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong
phone: +852 3650 0668
fax: +852 2968 0682
e-mail: <mailto:infohk@schmidtmarketing.com> infohk@schmidtmarketing.com
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,
But I had a very bad experience when I had some problems with my cameras.
3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.
So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.
Yours fan,
T.C
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
Dear Mr. Wu,
Thank you for your mail.
Which means of transport do you prefer?
Taxi or railway?
Thanks in advance.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 26. Juni 2015 21:53
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear,
My flight will arrive Frankfurt on 3th-July-2015 Morning, I will drive to the headquarter, and can you tell me how to get there?
Looking for your reply.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月26日 19:26
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Please tell me the date you will arrive at Wetzlar.
I´ll try to make an appointment with my boss.
Thanks in advance.
Have a nice weekend.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Our address is as follows:
Leica Camera AG
Customer Care
Am Leitz-Park 5
35578 Wetzlar
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address
Sent from my iPhone
On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail.
Probably there is a big misunderstanding.
Whom did you contact in Beijing?
Our agency in Hong Kong is responsible for customers from China.
If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.
The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.
Otherwise, please get in contact with our agency in Hong Kong.
Thanks for understanding.
Please tell me your decision.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER
I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera
Sent from my iPhone
On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.
Schmidt Marketing (H.K.) Ltd.
13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong
phone: +852 3650 0668
fax: +852 2968 0682
e-mail: infohk@schmidtmarketing.com<mailto:infohk@schmidtmarketing.com>
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,
But I had a very bad experience when I had some problems with my cameras.
3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.
So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.
Yours fan,
T.C
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it
I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?
And when I arrive Leica, who I shall talking to?
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Which means of transport do you prefer?
Taxi or railway?
Thanks in advance.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 26. Juni 2015 21:53
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear,
My flight will arrive Frankfurt on 3th-July-2015 Morning, I will drive to the headquarter, and can you tell me how to get there?
Looking for your reply.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月26日 19:26
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Please tell me the date you will arrive at Wetzlar.
I´ll try to make an appointment with my boss.
Thanks in advance.
Have a nice weekend.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Our address is as follows:
Leica Camera AG
Customer Care
Am Leitz-Park 5
35578 Wetzlar
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address
Sent from my iPhone
On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:
Dear Mr. Wu,
Thank you for your mail.
Probably there is a big misunderstanding.
Whom did you contact in Beijing?
Our agency in Hong Kong is responsible for customers from China.
If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.
The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.
Otherwise, please get in contact with our agency in Hong Kong.
Thanks for understanding.
Please tell me your decision.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER
I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera
Sent from my iPhone
On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.
Schmidt Marketing (H.K.) Ltd.
13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong
phone: +852 3650 0668
fax: +852 2968 0682
e-mail: <mailto:infohk@schmidtmarketing.com> infohk@schmidtmarketing.com
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,
But I had a very bad experience when I had some problems with my cameras.
3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.
So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.
Yours fan,
T.C
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
Attachments named in the archive: Ffm Airport Wetzlar Leica Camera AG.jpg; ANGjdJ_MVU38ls4znfByTRhe_PBL2xM0oLpkDRJu9lPE7Rs2K5Zjj84eGC4pWWe6y8wGxUOYIx4kT1NrCp1-EZ_GVBYp4hQ46EQPoBZdDJ0ABdS6Gn5lLB_ubNnGj_Miut34atDSEtONVERdYDbI6EnLuWxfjYGDCOhQfInNuKVNOveKAS8TFSivUO0wccDlMgewIDKX0oegvrZ9SX3N1aXbteO6d--hj1-FKxUPeGP7a4c2SY8CW0w3G4Byq5boz96lz3xnhqPxlyFcynCy3DruMRvApwkbBDaBGZ99Vxhi2ylzreDuiLPnCIWXPUo
Dear Mr. Wu,
Thank you for information.
Ø Please follow A5 and A45 to Wetzlar and use on A45 highway-exit 31-Wetzlar-Süd.
Ø Than please drive left hand and follow L3451 towards Wetzlar.
Ø You will find us at the entrance of Wetzlar.
A means Autobahn / Highway
L means Landesstraße / provincial road
Our general opening hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. and the technicians from Customer Care are available from 8:00 a.m. to 2:30 p.m.
I wish you a good trip.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2015 11:00
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?
And when I arrive Leica, who I shall talking to?
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Which means of transport do you prefer?
Taxi or railway?
Thanks in advance.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 26. Juni 2015 21:53
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear,
My flight will arrive Frankfurt on 3th-July-2015 Morning, I will drive to the headquarter, and can you tell me how to get there?
Looking for your reply.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月26日 19:26
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Please tell me the date you will arrive at Wetzlar.
I´ll try to make an appointment with my boss.
Thanks in advance.
Have a nice weekend.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Our address is as follows:
Leica Camera AG
Customer Care
Am Leitz-Park 5
35578 Wetzlar
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address
Sent from my iPhone
On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail.
Probably there is a big misunderstanding.
Whom did you contact in Beijing?
Our agency in Hong Kong is responsible for customers from China.
If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.
The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.
Otherwise, please get in contact with our agency in Hong Kong.
Thanks for understanding.
Please tell me your decision.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER
I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera
Sent from my iPhone
On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.
Schmidt Marketing (H.K.) Ltd.
13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong
phone: +852 3650 0668
fax: +852 2968 0682
e-mail: infohk@schmidtmarketing.com<mailto:infohk@schmidtmarketing.com>
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,
But I had a very bad experience when I had some problems with my cameras.
3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.
So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.
Yours fan,
T.C
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
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conclusions and other information in this message that do not relate to the
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nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it
Dear Leica Customer,
Your Camera and Lenses need an adjustment. During the adjustment the sensor gets cleaned as well.
Please contact our agency in Honk Kong
Schmidt Marketing (H.K.) Ltd.
13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong
Telefon: +852 3650 0668
Fax: +852 2968 0682
E-Mail: infohk@schmidtmarketing.com<mailto:infohk@schmidtmarketing.com>
They´ll help you regarding shipment and services.
For further informations, please don´t hesitate to contact me.
Mit freundlichen Gruessen / kind regards
Alexander George
Leica Camera AG
Customer Care – Support
Am Leitz Park 5 / D-35 578 Wetzlar / Germany
www.leica-camera.com / Alexander.George@leica-camera.com<mailto:Eberhard.Jakob@leica-camera.com>
Telephone +49(0)6441-2080-111 / Fax +49(0)6441-2080-339
Von: [Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
Datum: Samstag, 20. Juni 2015 16:59
An: CS <CS3@leica-camera.com<mailto:CS3@leica-camera.com>>
Cc: Sandra Looke <Sandra.Looke@leica-camera.com<mailto:Sandra.Looke@leica-camera.com>>, Info Leica Camera <info@leica-camera.com<mailto:info@leica-camera.com>>
Betreff: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,
But I had a very bad experience when I had some problems with my cameras.
3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.
So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.
Yours fan,
T.C
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
I will go to the Germany headquater
-----邮件原件-----
发件人: Info Leica Camera [mailto:info@leica-camera.com]
发送时间: 2015年6月30日 20:35
收件人: [Name]
主题: Re: A Letter to Leica CEO OLIVER KALTNER
Dear Leica Customer,
Your Camera and Lenses need an adjustment. During the adjustment the sensor gets cleaned as well.
Please contact our agency in Honk Kong
Schmidt Marketing (H.K.) Ltd.
13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong
Telefon: +852 3650 0668
Fax: +852 2968 0682
E-Mail: infohk@schmidtmarketing.com<mailto:infohk@schmidtmarketing.com>
They´ll help you regarding shipment and services.
For further informations, please don´t hesitate to contact me.
Mit freundlichen Gruessen / kind regards Alexander George
Leica Camera AG
Customer Care – Support
Am Leitz Park 5 / D-35 578 Wetzlar / Germany www.leica-camera.com / Alexander.George@leica-camera.com<mailto:Eberhard.Jakob@leica-camera.com>
Telephone +49(0)6441-2080-111 / Fax +49(0)6441-2080-339
Von: [Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
Datum: Samstag, 20. Juni 2015 16:59
An: CS <CS3@leica-camera.com<mailto:CS3@leica-camera.com>>
Cc: Sandra Looke <Sandra.Looke@leica-camera.com<mailto:Sandra.Looke@leica-camera.com>>, Info Leica Camera <info@leica-camera.com<mailto:info@leica-camera.com>>
Betreff: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,
But I had a very bad experience when I had some problems with my cameras.
3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.
So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.
Yours fan,
T.C
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible for delivery of the message to the intended recipient), please be aware that any dissemination or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify us by replying to the message and deleting it from your computer. In such case, you should destroy this message and kindly notify the sender by reply email. Please advise immediately if you or your employer does not consent to email or messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of Leica Camera AG shall be understood as neither given nor endorsed by it.
Thanks, hope to see you soon. And I hope I can pick up some of the camera same day. And go back to china as soon as possible.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 21:16
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for information.
Ø Please follow A5 and A45 to Wetzlar and use on A45 highway-exit 31-Wetzlar-Süd.
Ø Than please drive left hand and follow L3451 towards Wetzlar.
Ø You will find us at the entrance of Wetzlar.
A means Autobahn / Highway
L means Landesstraße / provincial road
Our general opening hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. and the technicians from Customer Care are available from 8:00 a.m. to 2:30 p.m.
I wish you a good trip.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2015 11:00
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?
And when I arrive Leica, who I shall talking to?
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Which means of transport do you prefer?
Taxi or railway?
Thanks in advance.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 26. Juni 2015 21:53
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear,
My flight will arrive Frankfurt on 3th-July-2015 Morning, I will drive to the headquarter, and can you tell me how to get there?
Looking for your reply.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月26日 19:26
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Please tell me the date you will arrive at Wetzlar.
I´ll try to make an appointment with my boss.
Thanks in advance.
Have a nice weekend.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Our address is as follows:
Leica Camera AG
Customer Care
Am Leitz-Park 5
35578 Wetzlar
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address
Sent from my iPhone
On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:
Dear Mr. Wu,
Thank you for your mail.
Probably there is a big misunderstanding.
Whom did you contact in Beijing?
Our agency in Hong Kong is responsible for customers from China.
If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.
The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.
Otherwise, please get in contact with our agency in Hong Kong.
Thanks for understanding.
Please tell me your decision.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER
I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera
Sent from my iPhone
On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.
Schmidt Marketing (H.K.) Ltd.
13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong
phone: +852 3650 0668
fax: +852 2968 0682
e-mail: <mailto:infohk@schmidtmarketing.com> infohk@schmidtmarketing.com
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,
But I had a very bad experience when I had some problems with my cameras.
3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.
So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.
Yours fan,
T.C
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
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Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
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Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
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Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
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that any dissemination or copying of this communication is strictly
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conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
Dear Mr. Wu,
Thank you for your mail.
Please tell me the serial numbers of the equipment you will bring us for repair and please tell me what is wrong with it.
So I´ll be able to make appointments.
Thanks in advance.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 30. Juni 2015 21:20
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Thanks, hope to see you soon. And I hope I can pick up some of the camera same day. And go back to china as soon as possible.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 21:16
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for information.
Ø Please follow A5 and A45 to Wetzlar and use on A45 highway-exit 31-Wetzlar-Süd.
Ø Than please drive left hand and follow L3451 towards Wetzlar.
Ø You will find us at the entrance of Wetzlar.
A means Autobahn / Highway
L means Landesstraße / provincial road
Our general opening hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. and the technicians from Customer Care are available from 8:00 a.m. to 2:30 p.m.
I wish you a good trip.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2015 11:00
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?
And when I arrive Leica, who I shall talking to?
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Which means of transport do you prefer?
Taxi or railway?
Thanks in advance.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 26. Juni 2015 21:53
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear,
My flight will arrive Frankfurt on 3th-July-2015 Morning, I will drive to the headquarter, and can you tell me how to get there?
Looking for your reply.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月26日 19:26
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Please tell me the date you will arrive at Wetzlar.
I´ll try to make an appointment with my boss.
Thanks in advance.
Have a nice weekend.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Our address is as follows:
Leica Camera AG
Customer Care
Am Leitz-Park 5
35578 Wetzlar
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address
Sent from my iPhone
On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail.
Probably there is a big misunderstanding.
Whom did you contact in Beijing?
Our agency in Hong Kong is responsible for customers from China.
If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.
The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.
Otherwise, please get in contact with our agency in Hong Kong.
Thanks for understanding.
Please tell me your decision.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER
I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera
Sent from my iPhone
On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.
Schmidt Marketing (H.K.) Ltd.
13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong
phone: +852 3650 0668
fax: +852 2968 0682
e-mail: infohk@schmidtmarketing.com<mailto:infohk@schmidtmarketing.com>
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,
But I had a very bad experience when I had some problems with my cameras.
3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.
So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.
Yours fan,
T.C
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
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nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it
Dear OLIVER KALTNER,
Three of my camera, M9, M, M-M is about the CCD cleaning.
And the other lens is about the focus adjustment.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年7月1日 16:41
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Please tell me the serial numbers of the equipment you will bring us for repair and please tell me what is wrong with it.
So I´ll be able to make appointments.
Thanks in advance.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 30. Juni 2015 21:20
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Thanks, hope to see you soon. And I hope I can pick up some of the camera same day. And go back to china as soon as possible.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 21:16
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for information.
Ø Please follow A5 and A45 to Wetzlar and use on A45 highway-exit 31-Wetzlar-Süd.
Ø Than please drive left hand and follow L3451 towards Wetzlar.
Ø You will find us at the entrance of Wetzlar.
A means Autobahn / Highway
L means Landesstraße / provincial road
Our general opening hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. and the technicians from Customer Care are available from 8:00 a.m. to 2:30 p.m.
I wish you a good trip.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2015 11:00
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?
And when I arrive Leica, who I shall talking to?
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Which means of transport do you prefer?
Taxi or railway?
Thanks in advance.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 26. Juni 2015 21:53
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear,
My flight will arrive Frankfurt on 3th-July-2015 Morning, I will drive to the headquarter, and can you tell me how to get there?
Looking for your reply.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月26日 19:26
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Please tell me the date you will arrive at Wetzlar.
I´ll try to make an appointment with my boss.
Thanks in advance.
Have a nice weekend.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Our address is as follows:
Leica Camera AG
Customer Care
Am Leitz-Park 5
35578 Wetzlar
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address
Sent from my iPhone
On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:
Dear Mr. Wu,
Thank you for your mail.
Probably there is a big misunderstanding.
Whom did you contact in Beijing?
Our agency in Hong Kong is responsible for customers from China.
If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.
The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.
Otherwise, please get in contact with our agency in Hong Kong.
Thanks for understanding.
Please tell me your decision.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER
I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera
Sent from my iPhone
On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.
Schmidt Marketing (H.K.) Ltd.
13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong
phone: +852 3650 0668
fax: +852 2968 0682
e-mail: <mailto:infohk@schmidtmarketing.com> infohk@schmidtmarketing.com
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,
But I had a very bad experience when I had some problems with my cameras.
3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.
So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.
Yours fan,
T.C
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
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The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
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nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
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notify the sender by reply email. Please advise immediately if you or your
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conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
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notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
No reply?
发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年7月1日 22:11
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
Three of my camera, M9, M, M-M is about the CCD cleaning.
And the other lens is about the focus adjustment.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年7月1日 16:41
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Please tell me the serial numbers of the equipment you will bring us for repair and please tell me what is wrong with it.
So I´ll be able to make appointments.
Thanks in advance.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 30. Juni 2015 21:20
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Thanks, hope to see you soon. And I hope I can pick up some of the camera same day. And go back to china as soon as possible.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 21:16
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for information.
Ø Please follow A5 and A45 to Wetzlar and use on A45 highway-exit 31-Wetzlar-Süd.
Ø Than please drive left hand and follow L3451 towards Wetzlar.
Ø You will find us at the entrance of Wetzlar.
A means Autobahn / Highway
L means Landesstraße / provincial road
Our general opening hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. and the technicians from Customer Care are available from 8:00 a.m. to 2:30 p.m.
I wish you a good trip.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2015 11:00
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?
And when I arrive Leica, who I shall talking to?
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Which means of transport do you prefer?
Taxi or railway?
Thanks in advance.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 26. Juni 2015 21:53
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear,
My flight will arrive Frankfurt on 3th-July-2015 Morning, I will drive to the headquarter, and can you tell me how to get there?
Looking for your reply.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月26日 19:26
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Please tell me the date you will arrive at Wetzlar.
I´ll try to make an appointment with my boss.
Thanks in advance.
Have a nice weekend.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Our address is as follows:
Leica Camera AG
Customer Care
Am Leitz-Park 5
35578 Wetzlar
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address
Sent from my iPhone
On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:
Dear Mr. Wu,
Thank you for your mail.
Probably there is a big misunderstanding.
Whom did you contact in Beijing?
Our agency in Hong Kong is responsible for customers from China.
If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.
The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.
Otherwise, please get in contact with our agency in Hong Kong.
Thanks for understanding.
Please tell me your decision.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER
I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera
Sent from my iPhone
On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.
Schmidt Marketing (H.K.) Ltd.
13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong
phone: +852 3650 0668
fax: +852 2968 0682
e-mail: <mailto:infohk@schmidtmarketing.com> infohk@schmidtmarketing.com
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,
But I had a very bad experience when I had some problems with my cameras.
3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.
So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.
Yours fan,
T.C
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
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AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
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----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
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that any dissemination or copying of this communication is strictly
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notify the sender by reply email. Please advise immediately if you or your
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conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
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Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
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employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
No reply?
发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年7月1日 3:20
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Thanks, hope to see you soon. And I hope I can pick up some of the camera same day. And go back to china as soon as possible.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 21:16
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for information.
Ø Please follow A5 and A45 to Wetzlar and use on A45 highway-exit 31-Wetzlar-Süd.
Ø Than please drive left hand and follow L3451 towards Wetzlar.
Ø You will find us at the entrance of Wetzlar.
A means Autobahn / Highway
L means Landesstraße / provincial road
Our general opening hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. and the technicians from Customer Care are available from 8:00 a.m. to 2:30 p.m.
I wish you a good trip.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2015 11:00
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?
And when I arrive Leica, who I shall talking to?
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Which means of transport do you prefer?
Taxi or railway?
Thanks in advance.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 26. Juni 2015 21:53
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear,
My flight will arrive Frankfurt on 3th-July-2015 Morning, I will drive to the headquarter, and can you tell me how to get there?
Looking for your reply.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月26日 19:26
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Please tell me the date you will arrive at Wetzlar.
I´ll try to make an appointment with my boss.
Thanks in advance.
Have a nice weekend.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Our address is as follows:
Leica Camera AG
Customer Care
Am Leitz-Park 5
35578 Wetzlar
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address
Sent from my iPhone
On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:
Dear Mr. Wu,
Thank you for your mail.
Probably there is a big misunderstanding.
Whom did you contact in Beijing?
Our agency in Hong Kong is responsible for customers from China.
If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.
The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.
Otherwise, please get in contact with our agency in Hong Kong.
Thanks for understanding.
Please tell me your decision.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER
I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera
Sent from my iPhone
On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.
Schmidt Marketing (H.K.) Ltd.
13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong
phone: +852 3650 0668
fax: +852 2968 0682
e-mail: <mailto:infohk@schmidtmarketing.com> infohk@schmidtmarketing.com
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,
But I had a very bad experience when I had some problems with my cameras.
3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.
So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.
Yours fan,
T.C
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
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notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
Dear Mr. Wu,
Thank you for information.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 1. Juli 2015 16:11
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
Three of my camera, M9, M, M-M is about the CCD cleaning.
And the other lens is about the focus adjustment.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年7月1日 16:41
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Please tell me the serial numbers of the equipment you will bring us for repair and please tell me what is wrong with it.
So I´ll be able to make appointments.
Thanks in advance.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 30. Juni 2015 21:20
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Thanks, hope to see you soon. And I hope I can pick up some of the camera same day. And go back to china as soon as possible.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 21:16
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for information.
Ø Please follow A5 and A45 to Wetzlar and use on A45 highway-exit 31-Wetzlar-Süd.
Ø Than please drive left hand and follow L3451 towards Wetzlar.
Ø You will find us at the entrance of Wetzlar.
A means Autobahn / Highway
L means Landesstraße / provincial road
Our general opening hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. and the technicians from Customer Care are available from 8:00 a.m. to 2:30 p.m.
I wish you a good trip.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2015 11:00
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?
And when I arrive Leica, who I shall talking to?
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Which means of transport do you prefer?
Taxi or railway?
Thanks in advance.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 26. Juni 2015 21:53
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear,
My flight will arrive Frankfurt on 3th-July-2015 Morning, I will drive to the headquarter, and can you tell me how to get there?
Looking for your reply.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月26日 19:26
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Please tell me the date you will arrive at Wetzlar.
I´ll try to make an appointment with my boss.
Thanks in advance.
Have a nice weekend.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Our address is as follows:
Leica Camera AG
Customer Care
Am Leitz-Park 5
35578 Wetzlar
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address
Sent from my iPhone
On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail.
Probably there is a big misunderstanding.
Whom did you contact in Beijing?
Our agency in Hong Kong is responsible for customers from China.
If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.
The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.
Otherwise, please get in contact with our agency in Hong Kong.
Thanks for understanding.
Please tell me your decision.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER
I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera
Sent from my iPhone
On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.
Schmidt Marketing (H.K.) Ltd.
13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong
phone: +852 3650 0668
fax: +852 2968 0682
e-mail: infohk@schmidtmarketing.com<mailto:infohk@schmidtmarketing.com>
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,
But I had a very bad experience when I had some problems with my cameras.
3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.
So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.
Yours fan,
T.C
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
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notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it
Dear Mr. Wu,
Please tell me how long do you stay in Germany or Wetzlar?
It is because of an appointment in our work shop.
Thanks in advance.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 1. Juli 2015 16:11
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
Three of my camera, M9, M, M-M is about the CCD cleaning.
And the other lens is about the focus adjustment.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年7月1日 16:41
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Please tell me the serial numbers of the equipment you will bring us for repair and please tell me what is wrong with it.
So I´ll be able to make appointments.
Thanks in advance.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 30. Juni 2015 21:20
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Thanks, hope to see you soon. And I hope I can pick up some of the camera same day. And go back to china as soon as possible.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 21:16
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for information.
Ø Please follow A5 and A45 to Wetzlar and use on A45 highway-exit 31-Wetzlar-Süd.
Ø Than please drive left hand and follow L3451 towards Wetzlar.
Ø You will find us at the entrance of Wetzlar.
A means Autobahn / Highway
L means Landesstraße / provincial road
Our general opening hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. and the technicians from Customer Care are available from 8:00 a.m. to 2:30 p.m.
I wish you a good trip.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2015 11:00
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?
And when I arrive Leica, who I shall talking to?
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Which means of transport do you prefer?
Taxi or railway?
Thanks in advance.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 26. Juni 2015 21:53
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear,
My flight will arrive Frankfurt on 3th-July-2015 Morning, I will drive to the headquarter, and can you tell me how to get there?
Looking for your reply.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月26日 19:26
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Please tell me the date you will arrive at Wetzlar.
I´ll try to make an appointment with my boss.
Thanks in advance.
Have a nice weekend.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Our address is as follows:
Leica Camera AG
Customer Care
Am Leitz-Park 5
35578 Wetzlar
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address
Sent from my iPhone
On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail.
Probably there is a big misunderstanding.
Whom did you contact in Beijing?
Our agency in Hong Kong is responsible for customers from China.
If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.
The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.
Otherwise, please get in contact with our agency in Hong Kong.
Thanks for understanding.
Please tell me your decision.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER
I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera
Sent from my iPhone
On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.
Schmidt Marketing (H.K.) Ltd.
13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong
phone: +852 3650 0668
fax: +852 2968 0682
e-mail: infohk@schmidtmarketing.com<mailto:infohk@schmidtmarketing.com>
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,
But I had a very bad experience when I had some problems with my cameras.
3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.
So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.
Yours fan,
T.C
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it
Archival plaintext from the complainant’s Gmail export. Auto-replies and delivery-status notices are retained because they document the communication pattern. This page is an exhibit, not a court judgment.