Home · Ask Wetzlar
Payment first · then alleged gap · then Q1–Q12
Twelve questions. Written. Numbered. Not Automatische Antwort.
To Customer Care and Complaint Management, Leica Camera AG, Am Leitz-Park 5, 35578 Wetzlar. Consumer T.C. Wu. Satire on the homepage; this page is the demand.
1 · Remittance / orders / payment on file (先行)
Verifiable purchase & orders
On-file papers for orders 1058152 / 1105973 and the 2014 Monochrom purchase proof. Brand cost line €1303 + VAT (2019-09-06).
Payment / remittance on file — bank purchase-path PDFs are public (unredacted):
- Bank gallery /bank/
- BANK01 · BANK02 · BANK03 · BANK04
- Leica-emailed estimates / reminders / order confirmations / confirmation of receipt: EX04–EX11 (above). Archive also holds order confirmation 811072.
- Survey email subject refs only (not invoice PDFs): 2009060040 / 2009061250. No separate formal Leica Rechnung/Invoice PDF on file.
Alleged record — not adjudicated fraud; not licensed solicitor. Deadline 2026-09-30.
2 · Alleged pattern
Money / cost-sharing collected — quality warranty / 2014 Kulanz / “permanent solution” not honoured
Alleged consumer characterisation: HQ took (or demanded) money / cost participation and still does not take warranty / quality / goodwill responsibility matching the 2014 public Kulanz. Not a court fraud finding.
3 · Process-promise gap
Auto-acks promised a reply — no named point-by-point written answer
Ticket wall: SC00111693–SC00111703 + SC00111762–SC00111765 + SC00112050–SC00112052 + SC00112623–SC00112628 + SC00112630–SC00112633 plus earlier SC00110963 / SC00110964 / SC00111076 / SC00111077. Auto-ack ≠ answer.
The only SKU
Q1–Q12
- How does 2014 “regardless of age” become 2017/2018 fees and a 2020/2019 stop?
- Why 403 on the official 2014 CCD URL — where is the notice now?
- HQ “not acknowledgeable” vs alleged Schmidt HK lifetime CCD coverage?
- What would have made the 18 Aug 2014 Monochrom proof acknowledgeable?
- Was a point-by-point reply to September 2019 ever issued?
- Physical status of 1058152 and 1105973 — date and place.
- Why Europe-only return, not Hong Kong?
- Reconcile March 2020 close of 1058152 with June 2020 order 1105973.
- Last CCD-fit date at Wetzlar vs the June 2020 estimate?
- Remedies: Leica glass, third-party reimbursement, this file’s trade-in, refund, or a reasoned no.
- Why did some official replacements corrode again?
- Will 2014–2020 notices be restored as readable pages?







