Customer Care, Am Leitz-Park 5, 35578 Wetzlar. Orders 1058152 / 1105973.
Send only after the complainant’s explicit approval. No press blast, no bounced HK info@.
Albek / forum CCD-ID lore: putting the same family back is why 2025 owners still write ‘variolated again’.
Named sensor/glass stack behind the M9 generation.
They prove the communication pattern alleged: Automatische Antwort instead of Q1–Q12.
Purchase proofs, 403 captures, corrosion samples, Wetzlar trip photo, IMG_5055 — except bank-number scans.
Official Chinese maintenance page, not a forum rumour.
HQ’s own used-equipment channel documents that only some replacement generations are trusted.
Free swap to autumn 2017, then ~€1550, then September 2020 stop. Serial check only via Wetzlar.
If parts were already gone in October 2019, what was the June 2020 Cost_Estimate for?
Named distributor because the complainant authorized naming. HQ has not written the relationship down.
A product-safety notice that disappears behind Forbidden is itself an exhibit.
How does ‘regardless of age’ become €1303 then ‘cannot replace’ for customers who relied on the 2014 text?
English home, German second home, inbox screenshots from the Gmail attachments, journal started.
Red Dot Forum: ‘most comprehensive update’ — still no CCD part. The defect is treated as a sales funnel.
ErickPHOTO: used M9 $2500–3500; glass repair ~$1000 vs multi-thousand upgrade. Not this complainant’s demand, but it shows the economics HQ created.
Sensors still out of production. Programme now sells film Ms as the ‘fix’. US list prices M11-P $6,888, M6 $4,490.
Owner: Wetzlar already changed the sensor once; same family corroded again; sent to Kolari NJ for BG61.
Owners still posting corrosion vs delamination in 2024; default advice is Kolari, not Wetzlar.
Owners: Leica will not replace; Hamburg / Warsaw / China workshops discussed. German-language thread.
Campaign 1 same sensor; campaign 2 still vulnerable; campaign 3 late-2015 non-corroding generation.
Same structure: write off the CCD body, pay thousands toward a new camera.
CCD still not repaired; owners are steered to buy current models at programme prices.
Complaint Manager: will not restart the 2019 process; sensors unavailable. Thread 1819d9a82aa0691f.
After official replacement ended. Lifetime corrosion warranty on Schott BG39/BG61.
Third-party teardown. Leica issued a rebuttal (also part of the public record). Not a court finding.
Public stop text and first-generation upgrade price tables (M10 class).
Receipt + estimate months after Masney’s later-stated October 2019 CCD production stop.
Coletta: customs; complainant cited Hong Kong Consumer Council and previously discussed HK shipping.
Chinese-language thread 徠卡香港虛假宣傳. Named because the complainant authorized it.
The complainant’s screenshots of the Leica-camera.com notice path. EX01–EX02.
Manufacturer guarantee only if authorized dealer can be verified; otherwise claims to the seller. Receipts still on /inbox/.
PDFs in /exhibits/ and /inbox/. Kaufmann later asked: repair or return unrepaired.
Public price class later quoted verbatim by Ursula Brand to this customer (6 Sep 2019, cc complaint.management).
The regardless-of-age offer was scheduled to expire 16 August 2017. Older bodies: €982 contribution.
Paris loaner / Wetzlar visit thread. CCD corrosion is later; quality complaints in this file start in 2015.
Thread 14e117b641508bc8 — quality problems raised in writing a year after the goodwill notice. Full text on /full.html.
German-speaking owners received the same “unabhängig vom Alter” wording. Useful when writing to Wetzlar in German.
Leica’s house magazine restated goodwill independent of camera age and pointed owners to Customer.Care@leica-camera.com and +49-6441-2080-189.
DPReview reported a growing number of white-spot complaints and then published Leica’s free replacement “regardless of age” update. Baseline for this archive.