I’m disappoint the Leica Service of Hong Kong, and more than 3 of my Leica Products and the quality problems, that’s why I fly to Germany to fix it.
But, I felt cheated, as I take my M 240 to Head Office, they found out more quality problems of the Leica M Camera, what’s more important, I ask the Leica head quarter to provide me a backup Camera for my emergency using, when I try to use it in a very important even, I found that the backup one(Leica M 240) had the quality problems too!!! I can even not open the machine, it totally doesn’t work!!!!
WHY THE LEICA HAD SO many problems and this problems never on the advertisement? Is this is the Leica Quality?
I totally want to give up the Leica Product, and feel that, Leica’s Service, and Quality is not as good as what they said. The advertisement is cheating! why so many quality problems????
Mr. OLIVER KALTNER, I hope you can give me a real answer why this happened, is this the so call Leica !!
Shame on what happened today in Leica Office!
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年7月2日 15:05
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
重要性: 高
Dear Mr. Wu,
Please tell me how long do you stay in Germany or Wetzlar?
It is because of an appointment in our work shop.
Thanks in advance.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 1. Juli 2015 16:11
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
Three of my camera, M9, M, M-M is about the CCD cleaning.
And the other lens is about the focus adjustment.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年7月1日 16:41
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Please tell me the serial numbers of the equipment you will bring us for repair and please tell me what is wrong with it.
So I´ll be able to make appointments.
Thanks in advance.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 30. Juni 2015 21:20
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Thanks, hope to see you soon. And I hope I can pick up some of the camera same day. And go back to china as soon as possible.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 21:16
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for information.
Ø Please follow A5 and A45 to Wetzlar and use on A45 highway-exit 31-Wetzlar-Süd.
Ø Than please drive left hand and follow L3451 towards Wetzlar.
Ø You will find us at the entrance of Wetzlar.
A means Autobahn / Highway
L means Landesstraße / provincial road
Our general opening hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. and the technicians from Customer Care are available from 8:00 a.m. to 2:30 p.m.
I wish you a good trip.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2015 11:00
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?
And when I arrive Leica, who I shall talking to?
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Which means of transport do you prefer?
Taxi or railway?
Thanks in advance.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 26. Juni 2015 21:53
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear,
My flight will arrive Frankfurt on 3th-July-2015 Morning, I will drive to the headquarter, and can you tell me how to get there?
Looking for your reply.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月26日 19:26
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Please tell me the date you will arrive at Wetzlar.
I´ll try to make an appointment with my boss.
Thanks in advance.
Have a nice weekend.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Ursula Brand & OLIVER KALTNER,
I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.
Looking for your reply soon.
Yours,
T.C
+86 185 1054 8888
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Our address is as follows:
Leica Camera AG
Customer Care
Am Leitz-Park 5
35578 Wetzlar
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address
Sent from my iPhone
On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:
Dear Mr. Wu,
Thank you for your mail.
Probably there is a big misunderstanding.
Whom did you contact in Beijing?
Our agency in Hong Kong is responsible for customers from China.
If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.
The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.
Otherwise, please get in contact with our agency in Hong Kong.
Thanks for understanding.
Please tell me your decision.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER
I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera
Sent from my iPhone
On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.
Schmidt Marketing (H.K.) Ltd.
13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong
phone: +852 3650 0668
fax: +852 2968 0682
e-mail: <mailto:infohk@schmidtmarketing.com> infohk@schmidtmarketing.com
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,
But I had a very bad experience when I had some problems with my cameras.
3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.
So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.
Yours fan,
T.C
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
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----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
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for delivery of the message to the intended recipient), please be aware
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conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
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----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
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notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
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Home · Email archive · thread 14e55eb765df6145
the second letter to Leica CEO OLIVER KALTNER
Thread ID 14e55eb765df6145 · messages 4 · 2015-07-03T21:56:38Z → 2015-07-04T22:56:16Z
Mr T.C,
thanks for bringing this issue to my personal attention.
I am sorry for all your inconvenience and disappointment.
In order to get a concrete picture of your issues and to fix them quickly you will get contacted by Mr. Boxler who is heading our Customer Care department. I also copied Mr. Limberger on this email stream who is our COO and with this also in charge of CC.
Leica is committed to deliver best product and Customer Care. Obviously we need to convince you that we work hard every day with each product that we deserve the premium status. However, customer feedback like yours is an important hint that this is not self given.
I hope we can fix all issues soonest and to your full satisfaction.
With best regards,
Oliver Kaltner
CEO
Leica Camera AG
Sent from my iPhone
---- Ursprüngliche Nachricht ----
Von: T.C <teeseewoo@gmail.com>
Datum: 3. Juli 2015 11:56 nachm. MESZ
An: Kaltner, Oliver <Oliver.Kaltner@leica-camera.com>
Betreff: the second letter to Leica CEO OLIVER KALTNER
I’m disappoint the Leica Service of Hong Kong, and more than 3 of my Leica Products and the quality problems, that’s why I fly to Germany to fix it.
But, I felt cheated, as I take my M 240 to Head Office, they found out more quality problems of the Leica M Camera, what’s more important, I ask the Leica head quarter to provide me a backup Camera for my emergency using, when I try to use it in a very important even, I found that the backup one(Leica M 240) had the quality problems too!!! I can even not open the machine, it totally doesn’t work!!!!
WHY THE LEICA HAD SO many problems and this problems never on the advertisement? Is this is the Leica Quality?
I totally want to give up the Leica Product, and feel that, Leica’s Service, and Quality is not as good as what they said. The advertisement is cheating! why so many quality problems????
Mr. OLIVER KALTNER, I hope you can give me a real answer why this happened, is this the so call Leica !!
Shame on what happened today in Leica Office!
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年7月2日 15:05
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
重要性: 高
Dear Mr. Wu,
Please tell me how long do you stay in Germany or Wetzlar?
It is because of an appointment in our work shop.
Thanks in advance.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 1. Juli 2015 16:11
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
Three of my camera, M9, M, M-M is about the CCD cleaning.
And the other lens is about the focus adjustment.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年7月1日 16:41
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Please tell me the serial numbers of the equipment you will bring us for repair and please tell me what is wrong with it.
So I´ll be able to make appointments.
Thanks in advance.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 30. Juni 2015 21:20
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Thanks, hope to see you soon. And I hope I can pick up some of the camera same day. And go back to china as soon as possible.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 21:16
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for information.
Ø Please follow A5 and A45 to Wetzlar and use on A45 highway-exit 31-Wetzlar-Süd.
Ø Than please drive left hand and follow L3451 towards Wetzlar.
Ø You will find us at the entrance of Wetzlar.
A means Autobahn / Highway
L means Landesstraße / provincial road
Our general opening hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. and the technicians from Customer Care are available from 8:00 a.m. to 2:30 p.m.
I wish you a good trip.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2015 11:00
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?
And when I arrive Leica, who I shall talking to?
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Which means of transport do you prefer?
Taxi or railway?
Thanks in advance.
Kind regards
Customer Care &n
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it
Dear Oliver Kaltner,
Thanks for your quick reply. And I thank you for your sincerely.
Because of Leica's branding, I bought 3 Leica M cameras, and more than 7 Leica M Lens, including the 50 0.95, which is said to be the best one more than 15,000 Euro in Mainland China. But neither the M Camera or the Lens, have the same problems.
For the Leica M Camera, 3 of them get dirty very easy and impossible for the client to clean it, what's more, two of them out of focus problems.
I talk to the Leica Fans Group in Mainland China, there are at least 5 of my friends facing the same
I try to go the Both the Beijing & Hong Kong Leica Marketing Office, the first time I go to Beijing Office, there are very nice, just like Leica Germany Office, but after long time, after checking, they said No, they can not fix that, I should go to Hong Kong.
When I go to Hong Kong, same, they said yes, but No, very nice, and professional, but never make any solutions.
The Leica Fans Group suggest me to go to Singapore, they said the Singapore Leica might help me, then I make the decision flying to Germany, head quarter, and try to write the email to you, more than 10 email, and finally, I got your reply.
I take 3 Leica M cameras, 6 M Lens to Leica Headquarter, all of the had the quality problems, for the M9, I believe it should time a long time to fix, but I never image that, for my M 240, it has the focus problems again.
I required to get the M 240 back, because I need to use it to take the photos in France , but the new problems happened, the Leica staff did not know whether it is cleaned or not, it had the problems, I can take it away, without fixed.
Them I give up to take my M 240, and take your back up one, and I give up to talk to you, because I still believe the Leica can help me to solve the problems, and I still can use your backup M 240 for photographing.
But your "backup" M 240, my 4th Leica M caerma, DID NOT WORK!!! . So , I'm now in France, can not work for photograph any more!!!
Can for my conclusion, 4 of my 4 Leica M camera, all of them had the quality problems, "Leica is meaning reliable". But now, 4 of my 4 Leica M Camera, had the quality problems.
And some of my friends in Beijing, had the same problems too, if you need, I can help you to statistics how many Leica Fans complaining this in China. I'm not sure whether the Leica Fans in other countries had some many quality problems, but in China, maybe I'm the first client who really flight to Germany for this small quality problems, but I did want you to know that, more and more Chinese clients complaining this, and I hope the Leica can keep your branding, a reliable brand.
I'm looking for your reply. Now I can not use the Leica M for photographing, but I still looking for that, Leica and provide me a reliable product, not bad quality for bad Leica M Camera instead any more.
Yours,
T.C
-----邮件原件-----
发件人: Kaltner, Oliver [mailto:Oliver.Kaltner@leica-camera.com]
发送时间: 2015年7月4日 14:41
收件人: teeseewoo@gmail.com
抄送: Boxler, Reinhold; Limberger, Markus
主题: RE: the second letter to Leica CEO OLIVER KALTNER
Mr T.C,
thanks for bringing this issue to my personal attention.
I am sorry for all your inconvenience and disappointment.
In order to get a concrete picture of your issues and to fix them quickly you will get contacted by Mr. Boxler who is heading our Customer Care department. I also copied Mr. Limberger on this email stream who is our COO and with this also in charge of CC.
Leica is committed to deliver best product and Customer Care. Obviously we need to convince you that we work hard every day with each product that we deserve the premium status. However, customer feedback like yours is an important hint that this is not self given.
I hope we can fix all issues soonest and to your full satisfaction.
With best regards,
Oliver Kaltner
CEO
Leica Camera AG
Sent from my iPhone
---- Ursprüngliche Nachricht ----
Von: T.C <teeseewoo@gmail.com>
Datum: 3. Juli 2015 11:56 nachm. MESZ
An: Kaltner, Oliver <Oliver.Kaltner@leica-camera.com>
Betreff: the second letter to Leica CEO OLIVER KALTNER
I’m disappoint the Leica Service of Hong Kong, and more than 3 of my Leica Products and the quality problems, that’s why I fly to Germany to fix it.
But, I felt cheated, as I take my M 240 to Head Office, they found out more quality problems of the Leica M Camera, what’s more important, I ask the Leica head quarter to provide me a backup Camera for my emergency using, when I try to use it in a very important even, I found that the backup one(Leica M 240) had the quality problems too!!! I can even not open the machine, it totally doesn’t work!!!!
WHY THE LEICA HAD SO many problems and this problems never on the advertisement? Is this is the Leica Quality?
I totally want to give up the Leica Product, and feel that, Leica’s Service, and Quality is not as good as what they said. The advertisement is cheating! why so many quality problems????
Mr. OLIVER KALTNER, I hope you can give me a real answer why this happened, is this the so call Leica !!
Shame on what happened today in Leica Office!
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年7月2日 15:05
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
重要性: 高
Dear Mr. Wu,
Please tell me how long do you stay in Germany or Wetzlar?
It is because of an appointment in our work shop.
Thanks in advance.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 1. Juli 2015 16:11
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
Three of my camera, M9, M, M-M is about the CCD cleaning.
And the other lens is about the focus adjustment.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年7月1日 16:41
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Please tell me the serial numbers of the equipment you will bring us for repair and please tell me what is wrong with it.
So I´ll be able to make appointments.
Thanks in advance.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 30. Juni 2015 21:20
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Thanks, hope to see you soon. And I hope I can pick up some of the camera same day. And go back to china as soon as possible.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 21:16
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for information.
Ø Please follow A5 and A45 to Wetzlar and use on A45 highway-exit 31-Wetzlar-Süd.
Ø Than please drive left hand and follow L3451 towards Wetzlar.
Ø You will find us at the entrance of Wetzlar.
A means Autobahn / Highway
L means Landesstraße / provincial road
Our general opening hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. and the technicians from Customer Care are available from 8:00 a.m. to 2:30 p.m.
I wish you a good trip.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2015 11:00
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?
And when I arrive Leica, who I shall talking to?
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Which means of transport do you prefer?
Taxi or railway?
Thanks in advance.
Kind regards
Customer Care &n
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible for delivery of the message to the intended recipient), please be aware that any dissemination or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify us by replying to the message and deleting it from your computer. In such case, you should destroy this message and kindly notify the sender by reply email. Please advise immediately if you or your employer does not consent to email or messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of Leica Camera AG shall be understood as neither given nor endorsed by it
One more information, this time I went to Leica Head Office, I still trust the Leica, and bought two Leica Products, the Leica Tripot, and Ball-and-socket head, for M 240 night view photograph. But I disappoint again, as I cannot image the 4th Leica M camera can totally stop working.
-----邮件原件-----
发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年7月5日 6:49
收件人: 'Kaltner, Oliver'
抄送: 'Boxler, Reinhold'; 'Limberger, Markus'
主题: 答复: the second letter to Leica CEO OLIVER KALTNER
重要性: 高
Dear Oliver Kaltner,
Thanks for your quick reply. And I thank you for your sincerely.
Because of Leica's branding, I bought 3 Leica M cameras, and more than 7 Leica M Lens, including the 50 0.95, which is said to be the best one more than 15,000 Euro in Mainland China. But neither the M Camera or the Lens, have the same problems.
For the Leica M Camera, 3 of them get dirty very easy and impossible for the client to clean it, what's more, two of them out of focus problems.
I talk to the Leica Fans Group in Mainland China, there are at least 5 of my friends facing the same
I try to go the Both the Beijing & Hong Kong Leica Marketing Office, the first time I go to Beijing Office, there are very nice, just like Leica Germany Office, but after long time, after checking, they said No, they can not fix that, I should go to Hong Kong.
When I go to Hong Kong, same, they said yes, but No, very nice, and professional, but never make any solutions.
The Leica Fans Group suggest me to go to Singapore, they said the Singapore Leica might help me, then I make the decision flying to Germany, head quarter, and try to write the email to you, more than 10 email, and finally, I got your reply.
I take 3 Leica M cameras, 6 M Lens to Leica Headquarter, all of the had the quality problems, for the M9, I believe it should time a long time to fix, but I never image that, for my M 240, it has the focus problems again.
I required to get the M 240 back, because I need to use it to take the photos in France , but the new problems happened, the Leica staff did not know whether it is cleaned or not, it had the problems, I can take it away, without fixed.
Them I give up to take my M 240, and take your back up one, and I give up to talk to you, because I still believe the Leica can help me to solve the problems, and I still can use your backup M 240 for photographing.
But your "backup" M 240, my 4th Leica M caerma, DID NOT WORK!!! . So , I'm now in France, can not work for photograph any more!!!
Can for my conclusion, 4 of my 4 Leica M camera, all of them had the quality problems, "Leica is meaning reliable". But now, 4 of my 4 Leica M Camera, had the quality problems.
And some of my friends in Beijing, had the same problems too, if you need, I can help you to statistics how many Leica Fans complaining this in China. I'm not sure whether the Leica Fans in other countries had some many quality problems, but in China, maybe I'm the first client who really flight to Germany for this small quality problems, but I did want you to know that, more and more Chinese clients complaining this, and I hope the Leica can keep your branding, a reliable brand.
I'm looking for your reply. Now I can not use the Leica M for photographing, but I still looking for that, Leica and provide me a reliable product, not bad quality for bad Leica M Camera instead any more.
Yours,
T.C
-----邮件原件-----
发件人: Kaltner, Oliver [mailto:Oliver.Kaltner@leica-camera.com]
发送时间: 2015年7月4日 14:41
收件人: teeseewoo@gmail.com
抄送: Boxler, Reinhold; Limberger, Markus
主题: RE: the second letter to Leica CEO OLIVER KALTNER
Mr T.C,
thanks for bringing this issue to my personal attention.
I am sorry for all your inconvenience and disappointment.
In order to get a concrete picture of your issues and to fix them quickly you will get contacted by Mr. Boxler who is heading our Customer Care department. I also copied Mr. Limberger on this email stream who is our COO and with this also in charge of CC.
Leica is committed to deliver best product and Customer Care. Obviously we need to convince you that we work hard every day with each product that we deserve the premium status. However, customer feedback like yours is an important hint that this is not self given.
I hope we can fix all issues soonest and to your full satisfaction.
With best regards,
Oliver Kaltner
CEO
Leica Camera AG
Sent from my iPhone
---- Ursprüngliche Nachricht ----
Von: T.C <teeseewoo@gmail.com>
Datum: 3. Juli 2015 11:56 nachm. MESZ
An: Kaltner, Oliver <Oliver.Kaltner@leica-camera.com>
Betreff: the second letter to Leica CEO OLIVER KALTNER
I’m disappoint the Leica Service of Hong Kong, and more than 3 of my Leica Products and the quality problems, that’s why I fly to Germany to fix it.
But, I felt cheated, as I take my M 240 to Head Office, they found out more quality problems of the Leica M Camera, what’s more important, I ask the Leica head quarter to provide me a backup Camera for my emergency using, when I try to use it in a very important even, I found that the backup one(Leica M 240) had the quality problems too!!! I can even not open the machine, it totally doesn’t work!!!!
WHY THE LEICA HAD SO many problems and this problems never on the advertisement? Is this is the Leica Quality?
I totally want to give up the Leica Product, and feel that, Leica’s Service, and Quality is not as good as what they said. The advertisement is cheating! why so many quality problems????
Mr. OLIVER KALTNER, I hope you can give me a real answer why this happened, is this the so call Leica !!
Shame on what happened today in Leica Office!
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年7月2日 15:05
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
重要性: 高
Dear Mr. Wu,
Please tell me how long do you stay in Germany or Wetzlar?
It is because of an appointment in our work shop.
Thanks in advance.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 1. Juli 2015 16:11
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear OLIVER KALTNER,
Three of my camera, M9, M, M-M is about the CCD cleaning.
And the other lens is about the focus adjustment.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年7月1日 16:41
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Please tell me the serial numbers of the equipment you will bring us for repair and please tell me what is wrong with it.
So I´ll be able to make appointments.
Thanks in advance.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 30. Juni 2015 21:20
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Thanks, hope to see you soon. And I hope I can pick up some of the camera same day. And go back to china as soon as possible.
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 21:16
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for information.
Ø Please follow A5 and A45 to Wetzlar and use on A45 highway-exit 31-Wetzlar-Süd.
Ø Than please drive left hand and follow L3451 towards Wetzlar.
Ø You will find us at the entrance of Wetzlar.
A means Autobahn / Highway
L means Landesstraße / provincial road
Our general opening hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. and the technicians from Customer Care are available from 8:00 a.m. to 2:30 p.m.
I wish you a good trip.
Kind regards
Customer Care Ursula Brand-Gerheim
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2015 11:00
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER
I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?
And when I arrive Leica, who I shall talking to?
发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
Dear Mr. Wu,
Thank you for your mail.
Which means of transport do you prefer?
Taxi or railway?
Thanks in advance.
Kind regards
Customer Care &n
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible for delivery of the message to the intended recipient), please be aware that any dissemination or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify us by replying to the message and deleting it from your computer. In such case, you should destroy this message and kindly notify the sender by reply email. Please advise immediately if you or your employer does not consent to email or messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of Leica Camera AG shall be understood as neither given nor endorsed by it
Archival plaintext from the complainant’s Gmail export. Auto-replies and delivery-status notices are retained because they document the communication pattern. This page is an exhibit, not a court judgment.