Home · Email archive · thread 16cfc8aac7da59a2
Feel been cheated by Leica Camera, a fans for the Leica Club in Hong Kong
Thread ID 16cfc8aac7da59a2 · messages 3 · 2019-09-04T13:59:02Z → 2019-09-05T07:05:15Z
#1 · 2019-09-04T13:59:02Z
From: teeseewoo@gmail.com
To: Nadine.Coletta@leica-camera.com, Ursula.Brand-Gerheim@leica-camera.com, Mathias.Harsch@leica-camera.com, Marita.Paasch@leica-camera.com, Beate.Berns@leica-camera.com, Fedja.Bobanovi@leica-camera.com, Andreas.Hecker@leica-camera.com, dennis.steuer@leica-camera.com, Support@leica-camera.com, sandra.looke@leica-camera.com, spareparts@leica-camera.com, info@leica-store.hk
Subject: Feel been cheated by Leica Camera, a fans for the Leica Club in Hong Kong
Attachments named in the archive: image001.png; image002.png; ANGjdJ__G1mUG20eExEAWnS95yEINlarmjoqkKTB2QhlB6fvWeNxn4MkFJrHwXRXOPlNZJ_y2fMzDZOK2NPozDop15Pg69_i2gco_aQoxPxqIEHgJ1hC7HdzZBTcJ1NHWHjq1ReVzdih5Dfq3mfoTMwd7pqn_n_syCDesEF5EDJy5b0uNyGQ9R3tzZtmwjV-OuNmlCzpiBavF0QsFewoeBIe2M5yTWdrCmO6VNb7_Q; ANGjdJ9TcdwnQZmS58RyDz_gYagaGy17EocUWshPIGRj-EA-631jssTItICjDJJAGN1Qucscl1qyVEv-CIYDtrH2tbwar8T9MQGZXY65b6BlPCjkpQ9Sogq6iesCqLpEViSzqy0wNCSSEf0ThD_4iS1eNwlC4MYKimHsNNj0fTWtbenS7dZaUXGS_nq-BOc8-CWbs3EZ1xF9rWU6-toGZLrI-YbkxK6PChLbOrjv9w
Can you tell me what's the authorized dealer in China and Hong Kong?
some media in Hong Kong want to report the Leica quality.
In fact, my M9 and M Monochrome did not change for one time, and it broken
long time ago ,not this time only. I even don't know it's already broken.
Me, and the Leica Fans Association in Hong Kong, will go to the Official
Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
don‘’t inform us before the Leica sell the product.
most of us have more than 3 Leica machines, but it's pity we all
disappeared these days.
Looking for your reply soon.
Yours sincerely
T.C
Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
> Dear Mr. Wu,
>
>
>
> Thank you for providing us the proof of purchase.
>
>
>
> Unfortunately, the purchase invoice and receipt provided below are not
> acknowledgeable.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer. If a
> product was purchased via an unauthorized channel or proof of purchase
> from an authorized dealer cannot be verified, regular repair charges apply.
>
>
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
>
>
> Thank you for understanding.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ********************************************************
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Dienstag, 3. September 2019 08:36
> *An:* CustomerCare <Customer.Care@leica-camera.com>
> *Betreff:* Re: LEICA-estimate 1058152
>
>
>
> [image: image.png]
>
>
>
> [image: image.png]
>
>
>
> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>
> Dear Leica Customer,
>
> Your order confirmation/estimate for the above listed service order
> number can be found in the attachment.
>
> You can track the status of your service order anytime under the
> following link:
>
> http://repair.leica-camera.com/service/repairtracking/index.html
>
> If you need further assistance, please contact:
>
> Customer.Care@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
> Kind Regards
>
> Leica Camera AG
> Customer Care
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
#2 · 2019-09-04T13:59:17Z
From: postmaster@leica-camera.com
To: teeseewoo@gmail.com
Subject: Unzustellbar: Feel been cheated by Leica Camera, a fans for the Leica Club in Hong Kong
Attachments named in the archive: image001.png; image002.png; ANGjdJ-Nlnil-IQbc1MWA6T1kxenypsseNMv574f_oyLKQZ1vWvQFXeeJ_ziOFv_WASoO2COaGGEXfS0BwHPpT2dzwB91sIgkbWL8GMZLsKkvaESzEAqeLXZk7t8wRqL5MizQyWiMOfMM0hfXp4T5b7naytRDh4zxhAteYwRmZLV7SqXTJss6_Dh7AXzd4gdTLvdkSHKmjmpF4JwvcOqFZiHny1QwRqNbY-sUcyGxGSDqAI9Vqr1n5n_XSrCDMVNgtKcMpqRcfkTR3JShWVQOnhNOlMwKKc1fS_-y7Hxq-Mb7WV7MftY4OwZH5KxWm5DYpvADov1dAlvRqjh7Bz-iKitVJXchs9ErtGKnWhP_NW7obvhSLGHY6kl6sgHXNRSt29yqkxbAEimum2sdUO1; ANGjdJ_rFvGAV81tApiYjAIcbztxnpuxzvtjn_31lJXh-K8fhJbRoRY9yfmtgpgfme
Fehler bei der Nachrichtenzustellung an folgende Empfänger oder Gruppen:
Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.
Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.
Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.
Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.
Support@leica-camera.com<mailto:Support@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.
Diagnoseinformationen für Administratoren:
Generierender Server: ldesex01.lcg.leica-camera.com
Andreas.Hecker@leica-camera.com
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Beate.Berns@leica-camera.com
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Fedja.Bobanovi@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'
Mathias.Harsch@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'
Support@leica-camera.com
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<CAK3OhgDu6mRSKhgcV7a03f_nSvABY+ZmUydSYznh197npFzxJg@mail.gmail.com>
<37b65a6e6258408d806846a8314693bb@leica-camera.com> <da665624329644afbf4e40060a3c610f@leica-camera.com>
In-Reply-To: <da665624329644afbf4e40060a3c610f@leica-camera.com>
From: [Name] <teeseewoo@gmail.com>
Date: Wed, 4 Sep 2019 21:59:02 +0800
Message-ID: <CAK3OhgAgsU89e1ZXL4VxQhWozOc+V25CSWc+B1iNMTbhgUH-dg@mail.gmail.com>
Subject: Feel been cheated by Leica Camera, a fans for the Leica Club in Hong Kong
To: "Coletta, Nadine" <Nadine.Coletta@leica-camera.com>, "Brand-Gerheim,
Ursula" <Ursula.Brand-Gerheim@leica-camera.com>,
<Mathias.Harsch@leica-camera.com>, <Marita.Paasch@leica-camera.com>,
<Beate.Berns@leica-camera.com>, <Fedja.Bobanovi@leica-camera.com>,
<Andreas.Hecker@leica-camera.com>, <dennis.steuer@leica-camera.com>,
<Support@leica-camera.com>, <sandra.looke@leica-camera.com>,
<spareparts@leica-camera.com>, <info@leica-store.hk>
Content-Type: multipart/related; boundary="00000000000026af9a0591ba9c91"
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Can you tell me what's the authorized dealer in China and Hong Kong?
some media in Hong Kong want to report the Leica quality.
In fact, my M9 and M Monochrome did not change for one time, and it broken
long time ago ,not this time only. I even don't know it's already broken.
Me, and the Leica Fans Association in Hong Kong, will go to the Official
Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
don‘’t inform us before the Leica sell the product.
most of us have more than 3 Leica machines, but it's pity we all
disappeared these days.
Looking for your reply soon.
Yours sincerely
T.C
Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
> Dear Mr. Wu,
>
>
>
> Thank you for providing us the proof of purchase.
>
>
>
> Unfortunately, the purchase invoice and receipt provided below are not
> acknowledgeable.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer. If a
> product was purchased via an unauthorized channel or proof of purchase
> from an authorized dealer cannot be verified, regular repair charges apply.
>
>
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
>
>
> Thank you for understanding.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ********************************************************
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Dienstag, 3. September 2019 08:36
> *An:* CustomerCare <Customer.Care@leica-camera.com>
> *Betreff:* Re: LEICA-estimate 1058152
>
>
>
> [image: image.png]
>
>
>
> [image: image.png]
>
>
>
> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>
> Dear Leica Customer,
>
> Your order confirmation/estimate for the above listed service order
> number can be found in the attachment.
>
> You can track the status of your service order anytime under the
> following link:
>
> http://repair.leica-camera.com/service/repairtracking/index.html
>
> If you need further assistance, please contact:
>
> Customer.Care@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
> Kind Regards
>
> Leica Camera AG
> Customer Care
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
#3 · 2019-09-05T07:05:15Z
From: Ursula.Brand@leica-camera.com
To: customercare.cn@leica-camera.com, customercare.hk@leica-camera.com
Cc: teeseewoo@gmail.com
Subject: WG: Feel been cheated by Leica Camera, a fans for the Leica Club in Hong Kong
Attachments named in the archive: image001.png; image002.png; ANGjdJ9BefFcfjrk_KZWzAruZ_EiGkoWGY5QOo4knQUT4kApcixE6372cLdgf0LG-iD34YXVFU8W3M-0I-o_BduKuzmNQ7HsKafQ63xMvytPbwyZM-NdenoTZPfO2-UDW5G8O3a6VzfbpFbk8wx63Y1IhXAJFQJKgF6eepaUbWOC6i9NBER_NULuH-9s3NViwuUCS5AKJaQlxTLElU8cwJ16gbch14iWUTqMd6C9fclktf5-NqksvtH8r724-Lh8a1JUXUTwC8g1kGEGihIcJqbMcpma4T4v21aEStfPngpkk0IH6ZrZGWuOBPJajvYrLiIojpyIsSgRHlz1BoScGTCuse-zFg-NxBxSRA7jpiKKFOomsy6febfKxZxi5SGbF0NQ-7h-fuhewBxGF0e-; ANGjdJ9CixAg-iuhAvzwKhJB32Za3oZexGG_o3QUD2zBOkQGkYTUnogloGtu0yV3DB
Dear Sir,
Thank you for your mail.
Your e-mail was forwarded to our agencies in Hong Kong and China for further processing.
You will be contacted as soon as possible.
Thanks for your patience.
Kind regards / 此致<x-apple-data-detectors://2/1>
Leica Camera AG
Customer Care Germany
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 4. September 2019 15:59
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch, Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com; Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer, Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke, Sandra <Sandra.Looke@leica-camera.com>; spareparts <spareparts@leica-camera.com>; info@leica-store.hk
Betreff: Feel been cheated by Leica Camera, a fans for the Leica Club in Hong Kong
Can you tell me what's the authorized dealer in China and Hong Kong?
some media in Hong Kong want to report the Leica quality.
In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.
Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.
most of us have more than 3 Leica machines, but it's pity we all disappeared these days.
Looking for your reply soon.
Yours sincerely
T.C
Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2019年9月4日周三 下午8:46写道：
Dear Mr. Wu,
Thank you for providing us the proof of purchase.
Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.
In such cases warranty claims have to be addressed with the seller/dealer.
Thank you for understanding.
Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
********************************************************
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>>
Betreff: Re: LEICA-estimate 1058152
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Nadine Coletta <customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>> 于2019年8月5日周一 下午8:00写道：
Dear Leica Customer,
Your order confirmation/estimate for the above listed service order
number can be found in the attachment.
You can track the status of your service order anytime under the
following link:
http://repair.leica-camera.com/service/repairtracking/index.html
If you need further assistance, please contact:
Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
Kind Regards
Leica Camera AG
Customer Care
Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann
This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann
This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
Archival plaintext from the complainant’s Gmail export. Auto-replies and delivery-status notices are retained because they document the communication pattern. This page is an exhibit, not a court judgment.