First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany. As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years. The following is my question for you, I hope you can prove the answer: 1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years. 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems? 3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating? 4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years? 5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit? Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them? If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence. If there is no evidence, do you feel reasonable? Is this Leica's professional ethics? Is this your ethical standard? I look forward to your reply and hope that you will answer my relevant questions. Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道： Dear Sir, Thank you for your mail. In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services. Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply. The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided. The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the manufacturer. In such cases warranty claims have to be addressed with the seller/dealer. In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer. You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies. Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera. The general overhaul of the Leica M camera includes the following items: •Cleaning and overhaul of the shutter cocking mechanisms •Cleaning and maintenance/repair of the multifunction wheel •Cleaning of the main switch and shutter speed dial •Adjustment of the baseplate locking system •Refurbishment of engravings •Renewal of the protective film on the baseplate •Maintenance/repair of viewfinder displays Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate. Kind regards / 此致 Customer Care U. Brand Tel.: +49 (0) 6441 2080 189 Fax : +49 (0) 6441 2080 339 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com Leica Camera AG Customer Care/ Am Leitz-Park 5 / 35578 Wetzlar / Germany http://de.leica-camera.com/home/ Von: T.C [mailto:teeseewoo@gmail.com <mailto:teeseewoo@gmail.com> ] Gesendet: Donnerstag, 5. September 2019 23:22 An: Coletta, Nadine <Nadine.Coletta@leica-camera.com <mailto:Nadine.Coletta@leica-camera.com> >; Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> >; Mathias.Harsch@leica-camera.com <mailto:Mathias.Harsch@leica-camera.com> ; Paasch, Marita <Marita.Paasch@leica-camera.com <mailto:Marita.Paasch@leica-camera.com> >; Beate.Berns@leica-camera.com <mailto:Beate.Berns@leica-camera.com> ; Fedja.Bobanovi@leica-camera.com <mailto:Fedja.Bobanovi@leica-camera.com> ; Andreas.Hecker@leica-camera.com <mailto:Andreas.Hecker@leica-camera.com> ; Steuer, Dennis <dennis.steuer@leica-camera.com <mailto:dennis.steuer@leica-camera.com> >; Support@leica-camera.com <mailto:Support@leica-camera.com> ; Looke, Sandra <Sandra.Looke@leica-camera.com <mailto:Sandra.Looke@leica-camera.com> >; spareparts <spareparts@leica-camera.com <mailto:spareparts@leica-camera.com> >; info@leica-store.hk <mailto:info@leica-store.hk> ; jboswell@bbg.gov <mailto:jboswell@bbg.gov> ; info@dw.de <mailto:info@dw.de> ; readers.representative@latimes.com <mailto:readers.representative@latimes.com> ; opinion@nytimes.com <mailto:opinion@nytimes.com> ; ashley.vansant@thewashingtondailynews.com <mailto:ashley.vansant@thewashingtondailynews.com> ; gina.lee@thewashingtondailynews.com <mailto:gina.lee@thewashingtondailynews.com> ; kim.riggs@thewashingtondailynews.com <mailto:kim.riggs@thewashingtondailynews.com> ; sylvester.rogers@thewashingtondailynews.com <mailto:sylvester.rogers@thewashingtondailynews.com> ; amy.whitaker@thewashingtondailynews.com <mailto:amy.whitaker@thewashingtondailynews.com> ; caleb.miller@thewashingtondailynews.com <mailto:caleb.miller@thewashingtondailynews.com> ; spencer.stanley@thewashingtondailynews.com <mailto:spencer.stanley@thewashingtondailynews.com> ; german.llodrat@thewashingtondailynews.com <mailto:german.llodrat@thewashingtondailynews.com> ; cecilia.prokos@thewashingtondailynews.com <mailto:cecilia.prokos@thewashingtondailynews.com> ; jason.scott@thewashingtondailynews.com <mailto:jason.scott@thewashingtondailynews.com> ; david.cucchiara@thewashingtondailynews.com <mailto:david.cucchiara@thewashingtondailynews.com> ; jonathan.rowe@thewashingtondailynews.com <mailto:jonathan.rowe@thewashingtondailynews.com> ; \editor@people.com <mailto:editor@people.com> ; caroline.hudson@thewashingtondailynews.com <mailto:caroline.hudson@thewashingtondailynews.com> ; vail.rumley@thewashingtondailynews.com <mailto:vail.rumley@thewashingtondailynews.com> Cc: 'info@ap.org <mailto:info@ap.org> ，' <info@ap.org <mailto:info@ap.org> >; bluesky@tribune.com <mailto:bluesky@tribune.com> ; bcjones@usatoday.com <mailto:bcjones@usatoday.com> ; laturner@usatoday.com <mailto:laturner@usatoday.com> ; dcarruth@usatoday.com <mailto:dcarruth@usatoday.com> ; vbradley@usatoday.com <mailto:vbradley@usatoday.com> ; rmensah@usatoday.com <mailto:rmensah@usatoday.com> ; accuracy@usatoday.com <mailto:accuracy@usatoday.com> Betreff: The Leica Camera seems Cheating Clients. Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality. In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs. Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless. Why is the quality of the camera so low? Why are you constantly promoting high quality cameras? I have written to Leica's public relations department many times, and I have not received a clear answer so far. Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera. And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception? I look forward to the positive response from Leica, and don't evade the problem. Yours, Sincerely. -- Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll. Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten. Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos. Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras? Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten. Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann. Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung? Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus. Ihre [Name] < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道： Can you tell me what's the authorized dealer in China and Hong Kong? some media in Hong Kong want to report the Leica quality. In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken. Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product. most of us have more than 3 Leica machines, but it's pity we all disappeared these days. Looking for your reply soon. Yours sincerely T.C Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道： Dear Mr. Wu, Thank you for providing us the proof of purchase. Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable. Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply. In such cases warranty claims have to be addressed with the seller/dealer. Thank you for understanding. Mit freundlichen Grüssen / Kind regards / Cordiali saluti Nadine Coletta Leica Camera AG Customer Care Am Leitz-Park 5, D-35578 Wetzlar / Germany <http://www.leica-camera.com/> www.leica-camera.com / <mailto:nadine.coletta@leica-camera.com> nadine.coletta@leica-camera.com Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 ******************************************************** Von: [Name] [mailto:teeseewoo@gmail.com] Gesendet: Dienstag, 3. September 2019 08:36 An: CustomerCare <Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com> > Betreff: Re: LEICA-estimate 1058152 Nadine Coletta <customer.care@leica-camera.com <mailto:customer.care@leica-camera.com> > 于2019年8月5日周一 下午8:00写道： Dear Leica Customer, Your order confirmation/estimate for the above listed service order number can be found in the attachment. You can track the status of your service order anytime under the following link: http://repair.leica-camera.com/service/repairtracking/index.html If you need further assistance, please contact: Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 Kind Regards Leica Camera AG Customer Care Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966 Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer. Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966 Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
Home · Email archive · thread 16d0614b7c600f6f
Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.
Thread ID 16d0614b7c600f6f · messages 68 · 2019-09-06T10:17:58Z → 2022-06-27T15:42:15Z
Attachments named in the archive: icon.png; ANGjdJ_clg0C4qEDUOlyL5uAr8o82ExQDXDguFeaNSg4voYPSIZI45RwOlhRWK1sR9GX0Kjg4MydCVpxnXBye5QTqgdHB11So5LBGEXNtgxzECuK22-Dr19pQoknwFdPQe2F-oeo33e4miVKIhHAn3yoBjP6kh0ykcjW0fGIkGGcegkzDdEHQzDuS7lNFM5HgA3Ih4AWPIXsJBdq1zQgZ_ngexwuUz-9kj5ZsyIoNpxDvPymcTLbH5gR6lXsMkeqs79ZsSV3G2UzqJa-5ddzFdcA6qJBcE3DFa9Qy2UPyKlARzmpAiEkfdYhHfcX-pj23NW0WbTyd4RqzJwfhjFa1477OoSYOB8pabLyhYtlE90YPOYT87NjDveejFggB75HUm2AP32sglJreF1Z536M
** 找不到地址 ** 由于系统找不到电子邮件地址 caleb.miller@thewashingtondailynews.com，或该地址无法接收邮件，因此无法递送您的邮件。 要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser 响应如下： 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser 59sor5990570pld.68 - gsmtp Final-Recipient: rfc822; caleb.miller@thewashingtondailynews.com Action: failed Status: 5.1.1 Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser 59sor5990570pld.68 - gsmtp Last-Attempt-Date: Fri, 06 Sep 2019 03:18:05 -0700 (PDT) First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany. As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years. The following is my question for you, I hope you can prove the answer: 1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years. 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems? 3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating? 4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years? 5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit? Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them? If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence. If there is no evidence, do you feel reasonable? Is this Leica's professional ethics? Is this your ethical standard? I look forward to your reply and hope that you will answer my relevant questions. Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道： Dear Sir, Thank you for your mail. In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services. Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply. The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided. The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the manufacturer. In such cases warranty claims have to be addressed with the seller/dealer. In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer. You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for ----- Message truncated -----
Attachments named in the archive: icon.png; ANGjdJ-P55S8d8_q5D-cGCzbD0nDjWJjf9EDbuKatJdhKyl0F0ZqS2FG5U-BYAZOKGCRh2IgxzFDwbOtqdtjsSZS4Yps-vaNXEMMXRLz8bm8ImoldKD_L9B2CvhSrF4vz6u1OyBCgYFx0JOpa4gj28umP45eBVpwdJEzYTx3igNIaaP3HKgBLpD6RIGnpMnwJ2Ysbn3GEei-8091YgB3h4p6mGoXM7KHPgFBRvJcyKdyiKC-oRbPJyzJGq3c6pTFf6EsugLWMnTy7l6J9twHAXdVnBYZBmK4OH1x8tn-Qu0rEYJsvGAaxjraEo2eVTPwZ60_c8_qVY3wFbRqUKExYjuQlM6-jr4YdZcQDFdjVvYIiKS8rdNrGNO88HQvlJkwgCFYEJlxlUUDg2qtCSz0
** 找不到地址 ** 由于系统找不到电子邮件地址 bluesky@tribune.com，或该地址无法接收邮件，因此无法递送您的邮件。 远程服务器的响应如下： 550 5.1.1 <bluesky@tribune.com> User unknown Final-Recipient: rfc822; bluesky@tribune.com Action: failed Status: 5.1.1 Remote-MTA: dns; mx.zoho.com. (136.143.190.121, the server for the domain tribune.com.) Diagnostic-Code: smtp; 550 5.1.1 <bluesky@tribune.com> User unknown Last-Attempt-Date: Fri, 06 Sep 2019 03:18:05 -0700 (PDT) First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany. As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years. The following is my question for you, I hope you can prove the answer: 1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years. 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems? 3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating? 4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years? 5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit? Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them? If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence. If there is no evidence, do you feel reasonable? Is this Leica's professional ethics? Is this your ethical standard? I look forward to your reply and hope that you will answer my relevant questions. Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道： Dear Sir, Thank you for your mail. In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services. Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply. The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided. The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the manufacturer. In such cases warranty claims have to be addressed with the seller/dealer. In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer. You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for ----- Message truncated -----
Attachments named in the archive: icon.png; ANGjdJ9vY7EWhBBUhfindwMo4obeOs16gIXGlC-SzUNNenYR3-UemGKMoy2mz3bX7e9kxYip3khTMFO3V4LV5SVIn4Fby-0dDOgtXBvsc0EGpEl-1yeiAM4z5Xih7KomI4hhNUiD0XkRniZyNgepQffiIDcfEo2_VDt6E5WJ9znmawovJcnc29MyciFnp5-6oCEU5xebLm4qOtxZQtoQZOyNNX0ZU534s03rfuUY9E8EssPe2d50QsddSH4IePZbQUkyY822gdbIkvJJcsBoxGbFzyOUvIX7hGtsxWbre5GqaLj0Vm5YcK31brD5vHw15gsW0oDxDkGLb10o4iLUC8aeobmRDzjcFl7rvvLgY1Wwt-Uq6JtbwpbN9vV20xZtTv21R9SVJ439mKcvWUMx
** 找不到地址 ** 由于系统找不到电子邮件地址 german.llodrat@thewashingtondailynews.com，或该地址无法接收邮件，因此无法递送您的邮件。 要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser 响应如下： 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser 59sor5990570pld.68 - gsmtp Final-Recipient: rfc822; german.llodrat@thewashingtondailynews.com Action: failed Status: 5.1.1 Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser 59sor5990570pld.68 - gsmtp Last-Attempt-Date: Fri, 06 Sep 2019 03:18:05 -0700 (PDT) First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany. As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years. The following is my question for you, I hope you can prove the answer: 1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years. 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems? 3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating? 4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years? 5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit? Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them? If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence. If there is no evidence, do you feel reasonable? Is this Leica's professional ethics? Is this your ethical standard? I look forward to your reply and hope that you will answer my relevant questions. Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道： Dear Sir, Thank you for your mail. In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services. Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply. The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided. The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the manufacturer. In such cases warranty claims have to be addressed with the seller/dealer. In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer. You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for ----- Message truncated -----
Attachments named in the archive: icon.png; ANGjdJ9cJAKKdepb_sFRiQPtNHY-gb0ge6FI6-FW-KlvOgdkQA1JSaL6BKmKFgPsme2kGWZHeUMKkYwofcRKzrPM32ig8y560aZvCS9NGABskCVd_g2I29-RzrMgx-Jacnr_aJztIn8MNOUw1VNSAaH84E-ZlZq-LBGglPXpa4RoJybfxyQqkpluIIhta5Z6KMkjt9RtV8pFNzrQagcFYhuJ_snzDw_bMhElKnA8lt6h4p5lKwaKWapXlgda8LpWQTha2LXCY8jKvDRUoVFIqA7zdRMMsLV6s6enPJT1IX32FioXDUI2FLzIiQUQ-LtD-2v-NZ6gC5W-A-uleN738tOLI6GSKOvkLykJCM3UKWT6_A1iOYi8Rqg5rxdsPb5aQNeCqsEOzJ9P6xvtdgfj
** 找不到地址 ** 由于系统找不到电子邮件地址 spencer.stanley@thewashingtondailynews.com，或该地址无法接收邮件，因此无法递送您的邮件。 要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser 响应如下： 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser 59sor5990570pld.68 - gsmtp Final-Recipient: rfc822; spencer.stanley@thewashingtondailynews.com Action: failed Status: 5.1.1 Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser 59sor5990570pld.68 - gsmtp Last-Attempt-Date: Fri, 06 Sep 2019 03:18:05 -0700 (PDT) First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany. As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years. The following is my question for you, I hope you can prove the answer: 1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years. 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems? 3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating? 4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years? 5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit? Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them? If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence. If there is no evidence, do you feel reasonable? Is this Leica's professional ethics? Is this your ethical standard? I look forward to your reply and hope that you will answer my relevant questions. Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道： Dear Sir, Thank you for your mail. In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services. Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply. The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided. The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the manufacturer. In such cases warranty claims have to be addressed with the seller/dealer. In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer. You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for ----- Message truncated -----
Attachments named in the archive: icon.png; ANGjdJ9QxxH4Xy_yVaMPFznWCLdsh0Znuj_YxYMIfMK8JSFcmbv7E3ayySLMgtCHlZ_y0m6npry8fJkdb6P1_TE0Zg4QjvQQhidbzamlC3PP2SPyySB324zrGu7hXQbX4HS0CF8GCYUyYTYzS_jSAwwBFB8qqG6XkUSTYK0fGSZW27bKwiEbRz5QVLOCuNt9Lhm5sZp4p-rm_bLtPxaF_gqBgkNNIqcOK7JbF3imehV3Dw6COPQpNVOwLao6tc1-GHefswMqlup4HODjmVfzaEv-k7jJM0vcbekGSsXzld7tnBuGrLQWeH5p2vRa0poNqEWPZ5AVYnKfH0--NJmBWbiWCmXbP0ID9bYQ2hMeR3ZZDyFbHWS9TowyXCAhijOqPDrjRSOWZuNE-xl1s4nL
** 找不到地址 ** 由于系统找不到电子邮件地址 jonathan.rowe@thewashingtondailynews.com，或该地址无法接收邮件，因此无法递送您的邮件。 要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser 响应如下： 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser 59sor5990570pld.68 - gsmtp Final-Recipient: rfc822; jonathan.rowe@thewashingtondailynews.com Action: failed Status: 5.1.1 Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser 59sor5990570pld.68 - gsmtp Last-Attempt-Date: Fri, 06 Sep 2019 03:18:05 -0700 (PDT) First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany. As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years. The following is my question for you, I hope you can prove the answer: 1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years. 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems? 3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating? 4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years? 5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit? Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them? If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence. If there is no evidence, do you feel reasonable? Is this Leica's professional ethics? Is this your ethical standard? I look forward to your reply and hope that you will answer my relevant questions. Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道： Dear Sir, Thank you for your mail. In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services. Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply. The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided. The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the manufacturer. In such cases warranty claims have to be addressed with the seller/dealer. In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer. You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for ----- Message truncated -----
Attachments named in the archive: icon.png; ANGjdJ9dKDtl0g4FFhIu3h28qAuZVyr5QYlUt0iDRd1im8FTthcnsZ6r3Q1axgXa2vNlRq3PbrBP8ZANx38ClIF49x2cNFGpzz7ds_rZ1rtbhFBfKPvqlvS3fWDm01amxjxbVaStBx33xoRRIhQq6nghzfUbsd2HKJiU2ONFpux1BKC8uNTzdyUIJJ7heshFnVAAqS6aznG2azYc-PV1onrBSEOe6Czztl-ZtiBFjeXo6vnpaau8HsHieWgZp1VDPpjp-YOR4Zmx1IdHB9nEdpBbNAOLaHcz9rV7Rcd6ZYIOYThb61POgMD6PHYO922sZnaJ1quzln9Xs8usIv9NDHCqWeHfkk7oiH0uk6Sm4EqmDO1THpWhd_pAdOq7oS5jVuGZru_qA18igFS6S07R
** 找不到地址 ** 由于系统找不到电子邮件地址 david.cucchiara@thewashingtondailynews.com，或该地址无法接收邮件，因此无法递送您的邮件。 要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser 响应如下： 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser 59sor5990570pld.68 - gsmtp Final-Recipient: rfc822; david.cucchiara@thewashingtondailynews.com Action: failed Status: 5.1.1 Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser 59sor5990570pld.68 - gsmtp Last-Attempt-Date: Fri, 06 Sep 2019 03:18:05 -0700 (PDT) First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany. As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years. The following is my question for you, I hope you can prove the answer: 1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years. 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems? 3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating? 4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years? 5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit? Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them? If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence. If there is no evidence, do you feel reasonable? Is this Leica's professional ethics? Is this your ethical standard? I look forward to your reply and hope that you will answer my relevant questions. Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道： Dear Sir, Thank you for your mail. In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services. Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply. The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided. The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the manufacturer. In such cases warranty claims have to be addressed with the seller/dealer. In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer. You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for ----- Message truncated -----
Attachments named in the archive: icon.png; ANGjdJ-yRwHCg0IximcKA5-3CcAv8JDMbIONbR1z615hytH3kjc8yiG8iPUb507S4EMloC56IKXBZb9iNEeL-6ilpHZMmQAe6SXoA9XrwC_u1HUEfpDa09fQY94JT1lrHUjc4FwFJ-zxR8FuJI19NskZ3Swo46nbmGJhoMJ4aBMujAgAqdM2tw62OBPPp8cVwnH9ez4s0dI_lcUh_8sSfvThFOptdWX_hR9odgFz-DgWCm3ym8AQW_JXoBFqx2IJHIb-YbA-5y3w_iNM9Yg0LY0S1c4WmpQpyftnK1LMrx_6UVEFeraMevwEKWf9pxDp0OxU-LMz7dkDHlCxFU9iVBuC0TVWWycsLdhSrshSZi62T-8mKjwhCTqu9k3ObFefjroApupxSlmTxbrmdXyR
** 找不到地址 ** 由于系统找不到电子邮件地址 caroline.hudson@thewashingtondailynews.com，或该地址无法接收邮件，因此无法递送您的邮件。 要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser 响应如下： 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser 59sor5990570pld.68 - gsmtp Final-Recipient: rfc822; caroline.hudson@thewashingtondailynews.com Action: failed Status: 5.1.1 Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser 59sor5990570pld.68 - gsmtp Last-Attempt-Date: Fri, 06 Sep 2019 03:18:05 -0700 (PDT) First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany. As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years. The following is my question for you, I hope you can prove the answer: 1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years. 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems? 3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating? 4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years? 5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit? Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them? If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence. If there is no evidence, do you feel reasonable? Is this Leica's professional ethics? Is this your ethical standard? I look forward to your reply and hope that you will answer my relevant questions. Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道： Dear Sir, Thank you for your mail. In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services. Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply. The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided. The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the manufacturer. In such cases warranty claims have to be addressed with the seller/dealer. In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer. You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for ----- Message truncated -----
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From: T.C <teeseewoo@gmail.com>
To: <Nadine.Coletta@leica-camera.com>,
<Ursula.Brand-Gerheim@leica-camera.com>, <Mathias.Harsch@leica-camera.com>,
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Subject: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.
Date: Fri, 6 Sep 2019 18:17:58 +0800
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First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.
As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.
The following is my question for you, I hope you can prove the answer:
1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?
Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?
If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.
If there is no evidence, do you feel reasonable?
Is this Leica's professional ethics?
Is this your ethical standard?
I look forward to your reply and hope that you will answer my relevant questions.
Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
Dear Sir,
Thank you for your mail.
In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.
If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.
The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.
The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the
manufacturer.
In such cases warranty claims have to be addressed with the seller/dealer.
In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.
You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.
Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.
The general overhaul of the Leica M camera includes the following items:
•Cleaning and overhaul of the shutter cocking mechanisms
•Cleaning and maintenance/repair of the multifunction wheel
•Cleaning of the main switch and shutter speed dial
•Adjustment of the baseplate locking system
•Refurbishment of engravings
•Renewal of the protective film on the baseplate
•Maintenance/repair of viewfinder displays
Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.
Kind regards / 此致
Customer Care
U. Brand
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/
Von: T.C [mailto:teeseewoo@gmail.com <mailto:teeseewoo@gmail.com> ]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com <mailto:Nadine.Coletta@leica-camera.com> >; Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> >; Mathias.Harsch@leica-camera.com <mailto:Mathias.Harsch@leica-camera.com> ; Paasch, Marita <Marita.Paasch@leica-camera.com <mailto:Marita.Paasch@leica-camera.com> >; Beate.Berns@leica-camera.com <mailto:Beate.Berns@leica-camera.com> ; Fedja.Bobanovi@leica-camera.com <mailto:Fedja.Bobanovi@leica-camera.com> ; Andreas.Hecker@leica-camera.com <mailto:Andreas.Hecker@leica-camera.com> ; Steuer, Dennis <dennis.steuer@leica-camera.com <mailto:dennis.steuer@leica-camera.com> >; Support@leica-camera.com <mailto:Support@leica-camera.com> ; Looke, Sandra <Sandra.Looke@leica-camera.com <mailto:Sandra.Looke@leica-camera.com> >; spareparts <spareparts@leica-camera.com <mailto:spareparts@leica-camera.com> >; info@leica-store.hk <mailto:info@leica-store.hk> ; jboswell@bbg.gov <mailto:jboswell@bbg.gov> ; info@dw.de <mailto:info@dw.de> ; readers.representative@latimes.com <mailto:readers.representative@latimes.com> ; opinion@nytimes.com <mailto:opinion@nytimes.com> ; ashley.vansant@thewashingtondailynews.com <mailto:ashley.vansant@thewashingtondailynews.com> ; gina.lee@thewashingtondailynews.com <mailto:gina.lee@thewashingtondailynews.com> ; kim.riggs@thewashingtondailynews.com <mailto:kim.riggs@thewashingtondailynews.com> ; sylvester.rogers@thewashingtondailynews.com <mailto:sylvester.rogers@thewashingtondailynews.com> ; amy.whitaker@thewashingtondailynews.com <mailto:amy.whitaker@thewashingtondailynews.com> ; caleb.miller@thewashingtondailynews.com <mailto:caleb.miller@thewashingtondailynews.com> ; spencer.stanley@thewashingtondailynews.com <mailto:spencer.stanley@thewashingtondailynews.com> ; german.llodrat@thewashingtondailynews.com <mailto:german.llodrat@thewashingtondailynews.com> ; cecilia.prokos@thewashingtondailynews.com <mailto:cecilia.prokos@thewashingtondailynews.com> ; jason.scott@thewashingtondailynews.com <mailto:jason.scott@thewashingtondailynews.com> ; david.cucchiara@thewashingtondailynews.com <mailto:david.cucchiara@thewashingtondailynews.com> ; jonathan.rowe@thewashingtondailynews.com <mailto:jonathan.rowe@thewashingtondailynews.com> ; \editor@people.com <mailto:editor@people.com> ; caroline.hudson@thewashingtondailynews.com <mailto:caroline.hudson@thewashingtondailynews.com> ; vail.rumley@thewashingtondailynews.com <mailto:vail.rumley@thewashingtondailynews.com>
Cc: 'info@ap.org <mailto:info@ap.org> ，' <info@ap.org <mailto:info@ap.org> >; bluesky@tribune.com <mailto:bluesky@tribune.com> ; bcjones@usatoday.com <mailto:bcjones@usatoday.com> ; laturner@usatoday.com <mailto:laturner@usatoday.com> ; dcarruth@usatoday.com <mailto:dcarruth@usatoday.com> ; vbradley@usatoday.com <mailto:vbradley@usatoday.com> ; rmensah@usatoday.com <mailto:rmensah@usatoday.com> ; accuracy@usatoday.com <mailto:accuracy@usatoday.com>
Betreff: The Leica Camera seems Cheating Clients.
Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.
In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.
Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.
Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?
I have written to Leica's public relations department many times, and I have not received a clear answer so far.
Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.
And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?
I look forward to the positive response from Leica, and don't evade the problem.
Yours, Sincerely.
--
Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.
Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.
Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.
Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?
Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.
Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.
Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.
Ihre
[Name] < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
Can you tell me what's the authorized dealer in China and Hong Kong?
some media in Hong Kong want to report the Leica quality.
In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.
Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.
most of us have more than 3 Leica machines, but it's pity we all disappeared these days.
Looking for your reply soon.
Yours sincerely
T.C
Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
Dear Mr. Wu,
Thank you for providing us the proof of purchase.
Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.
In such cases warranty claims have to be addressed with the seller/dealer.
Thank you for understanding.
Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
<http://www.leica-camera.com/> www.leica-camera.com / <mailto:nadine.coletta@leica-camera.com> nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
********************************************************
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com> >
Betreff: Re: LEICA-estimate 1058152
Nadine Coletta <customer.care@leica-camera.com <mailto:customer.care@leica-camera.com> > 于2019年8月5日周一 下午8:00写道：
Dear Leica Customer,
Your order confirmation/estimate for the above listed service order
number can be found in the attachment.
You can track the status of your service order anytime under the
following link:
http://repair.leica-camera.com/service/repairtracking/index.html
If you need further assistance, please contact:
Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
Kind Regards
Leica Camera AG
Customer Care
Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann
This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann
This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
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主题: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.
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Subject: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.
Date: Fri, 6 Sep 2019 18:17:58 +0800
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First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.
As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.
The following is my question for you, I hope you can prove the answer:
1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?
Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?
If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.
If there is no evidence, do you feel reasonable?
Is this Leica's professional ethics?
Is this your ethical standard?
I look forward to your reply and hope that you will answer my relevant questions.
Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
Dear Sir,
Thank you for your mail.
In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.
If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.
The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.
The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the
manufacturer.
In such cases warranty claims have to be addressed with the seller/dealer.
In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.
You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.
Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.
The general overhaul of the Leica M camera includes the following items:
•Cleaning and overhaul of the shutter cocking mechanisms
•Cleaning and maintenance/repair of the multifunction wheel
•Cleaning of the main switch and shutter speed dial
•Adjustment of the baseplate locking system
•Refurbishment of engravings
•Renewal of the protective film on the baseplate
•Maintenance/repair of viewfinder displays
Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.
Kind regards / 此致
Customer Care
U. Brand
Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
<mailto:customer.care@leica-camera.com> customer.care@leica-camera.com
Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany
http://de.leica-camera.com/home/
Von: T.C [mailto:teeseewoo@gmail.com <mailto:teeseewoo@gmail.com> ]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com <mailto:Nadine.Coletta@leica-camera.com> >; Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> >; Mathias.Harsch@leica-camera.com <mailto:Mathias.Harsch@leica-camera.com> ; Paasch, Marita <Marita.Paasch@leica-camera.com <mailto:Marita.Paasch@leica-camera.com> >; Beate.Berns@leica-camera.com <mailto:Beate.Berns@leica-camera.com> ; Fedja.Bobanovi@leica-camera.com <mailto:Fedja.Bobanovi@leica-camera.com> ; Andreas.Hecker@leica-camera.com <mailto:Andreas.Hecker@leica-camera.com> ; Steuer, Dennis <dennis.steuer@leica-camera.com <mailto:dennis.steuer@leica-camera.com> >; Support@leica-camera.com <mailto:Support@leica-camera.com> ; Looke, Sandra <Sandra.Looke@leica-camera.com <mailto:Sandra.Looke@leica-camera.com> >; spareparts <spareparts@leica-camera.com <mailto:spareparts@leica-camera.com> >; info@leica-store.hk <mailto:info@leica-store.hk> ; jboswell@bbg.gov <mailto:jboswell@bbg.gov> ; info@dw.de <mailto:info@dw.de> ; readers.representative@latimes.com <mailto:readers.representative@latimes.com> ; opinion@nytimes.com <mailto:opinion@nytimes.com> ; ashley.vansant@thewashingtondailynews.com <mailto:ashley.vansant@thewashingtondailynews.com> ; gina.lee@thewashingtondailynews.com <mailto:gina.lee@thewashingtondailynews.com> ; kim.riggs@thewashingtondailynews.com <mailto:kim.riggs@thewashingtondailynews.com> ; sylvester.rogers@thewashingtondailynews.com <mailto:sylvester.rogers@thewashingtondailynews.com> ; amy.whitaker@thewashingtondailynews.com <mailto:amy.whitaker@thewashingtondailynews.com> ; caleb.miller@thewashingtondailynews.com <mailto:caleb.miller@thewashingtondailynews.com> ; spencer.stanley@thewashingtondailynews.com <mailto:spencer.stanley@thewashingtondailynews.com> ; german.llodrat@thewashingtondailynews.com <mailto:german.llodrat@thewashingtondailynews.com> ; cecilia.prokos@thewashingtondailynews.com <mailto:cecilia.prokos@thewashingtondailynews.com> ; jason.scott@thewashingtondailynews.com <mailto:jason.scott@thewashingtondailynews.com> ; david.cucchiara@thewashingtondailynews.com <mailto:david.cucchiara@thewashingtondailynews.com> ; jonathan.rowe@thewashingtondailynews.com <mailto:jonathan.rowe@thewashingtondailynews.com> ; \editor@people.com <mailto:editor@people.com> ; caroline.hudson@thewashingtondailynews.com <mailto:caroline.hudson@thewashingtondailynews.com> ; vail.rumley@thewashingtondailynews.com <mailto:vail.rumley@thewashingtondailynews.com>
Cc: 'info@ap.org <mailto:info@ap.org> ，' <info@ap.org <mailto:info@ap.org> >; bluesky@tribune.com <mailto:bluesky@tribune.com> ; bcjones@usatoday.com <mailto:bcjones@usatoday.com> ; laturner@usatoday.com <mailto:laturner@usatoday.com> ; dcarruth@usatoday.com <mailto:dcarruth@usatoday.com> ; vbradley@usatoday.com <mailto:vbradley@usatoday.com> ; rmensah@usatoday.com <mailto:rmensah@usatoday.com> ; accuracy@usatoday.com <mailto:accuracy@usatoday.com>
Betreff: The Leica Camera seems Cheating Clients.
Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.
In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.
Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.
Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?
I have written to Leica's public relations department many times, and I have not received a clear answer so far.
Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.
And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?
I look forward to the positive response from Leica, and don't evade the problem.
Yours, Sincerely.
--
Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.
Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.
Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.
Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?
Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.
Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.
Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.
Ihre
[Name] < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
Can you tell me what's the authorized dealer in China and Hong Kong?
some media in Hong Kong want to report the Leica quality.
In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.
Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.
most of us have more than 3 Leica machines, but it's pity we all disappeared these days.
Looking for your reply soon.
Yours sincerely
T.C
Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
Dear Mr. Wu,
Thank you for providing us the proof of purchase.
Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.
In such cases warranty claims have to be addressed with the seller/dealer.
Thank you for understanding.
Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
<http://www.leica-camera.com/> http://www.leica-camera.com / <mailto:nadine.coletta@leica-camera.com> nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
********************************************************
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com> >
Betreff: Re: LEICA-estimate 1058152
Nadine Coletta <customer.care@leica-camera.com <mailto:customer.care@leica-camera.com> > 于2019年8月5日周一 下午8:00写道：
Dear Leica Customer,
Your order confirmation/estimate for the above listed service order
number can be found in the attachment.
You can track the status of your service order anytime under the
following link:
http://repair.leica-camera.com/service/repairtracking/index.html
If you need further assistance, please contact:
Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
Kind Regards
Leica Camera AG
Customer Care
Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann
This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann
This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
Dear Sir, I can certainly understand your position and that this is upsetting to you. The sensors of the M9 (and derivate) are equipped with a specially coated IR filter cover glass to ensure optimum imaging performance, corrosion effects that change the structure of the filter surface can begin to appear after several years. The sensor problem described may not necessarily occur throughout the entire life cycle of many cameras and is therefore not considered a serial flaw. Why it is your believe that 90% of cameras are affected I do not know. However, to eliminate the issue completely we started the development of a more durable sensor coating, resistant to corrosion in 2014/15. Leica was always upfront and informative about the issue. Statements were published on a regular basis, including statements in 2014/2015 informing our customers about the potential problem as well as the alternative upgrade options. An unlimited duration of the good will arrangement was not mentioned, only that the regulation valid at that time applied to all cameras independent of their production date. Our M9 and derivate was always sold with a manufacturer’s warranty of 2 years (if purchased from an authorized dealer). For the new regulation we extended this warranty by a 3 year good will period for cameras affected by corrosion. In our statement on 15.05.2017 we informed our customers, until further notice, about the new regulation and charges. The change of this regulation was published on 22.11.2018 and became effective on 1.12.2018. Registered customers were also alerted via email. The directives and deadlines have been deliberately created by executive management to insure fair and equal service, have been widely accepted by our customer and have been implemented without exception. With our upgrade options we are still providing a customer oriented good will arrangement that goes far beyond the usual mandatory warranty terms, offering you a fair value for your used M camera. Kind regards Kirstin Masney Complaint Manager Leica Camera AG Customer Care Am Leitz-Park 5/ D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> / Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 Von: T.C [mailto:teeseewoo@gmail.com] Gesendet: Freitag, 6. September 2019 12:18 An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>; Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>>; Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>; Paasch, Marita <Marita.Paasch@leica-camera.com<mailto:Marita.Paasch@leica-camera.com>>; Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>; Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>; Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>; Steuer, Dennis <dennis.steuer@leica-camera.com<mailto:dennis.steuer@leica-camera.com>>; Support@leica-camera.com<mailto:Support@leica-camera.com>; Looke, Sandra <Sandra.Looke@leica-camera.com<mailto:Sandra.Looke@leica-camera.com>>; spareparts <spareparts@leica-camera.com<mailto:spareparts@leica-camera.com>>; info@leica-store.hk<mailto:info@leica-store.hk>; jboswell@bbg.gov<mailto:jboswell@bbg.gov>; info@dw.de<mailto:info@dw.de>; readers.representative@latimes.com<mailto:readers.representative@latimes.com>; opinion@nytimes.com<mailto:opinion@nytimes.com>; ashley.vansant@thewashingtondailynews.com<mailto:ashley.vansant@thewashingtondailynews.com>; gina.lee@thewashingtondailynews.com<mailto:gina.lee@thewashingtondailynews.com>; kim.riggs@thewashingtondailynews.com<mailto:kim.riggs@thewashingtondailynews.com>; sylvester.rogers@thewashingtondailynews.com<mailto:sylvester.rogers@thewashingtondailynews.com>; amy.whitaker@thewashingtondailynews.com<mailto:amy.whitaker@thewashingtondailynews.com>; caleb.miller@thewashingtondailynews.com<mailto:caleb.miller@thewashingtondailynews.com>; spencer.stanley@thewashingtondailynews.com<mailto:spencer.stanley@thewashingtondailynews.com>; german.llodrat@thewashingtondailynews.com<mailto:german.llodrat@thewashingtondailynews.com>; cecilia.prokos@thewashingtondailynews.com<mailto:cecilia.prokos@thewashingtondailynews.com>; jason.scott@thewashingtondailynews.com<mailto:jason.scott@thewashingtondailynews.com>; david.cucchiara@thewashingtondailynews.com<mailto:david.cucchiara@thewashingtondailynews.com>; jonathan.rowe@thewashingtondailynews.com<mailto:jonathan.rowe@thewashingtondailynews.com>; \editor@people.com; caroline.hudson@thewashingtondailynews.com<mailto:caroline.hudson@thewashingtondailynews.com>; vail.rumley@thewashingtondailynews.com<mailto:vail.rumley@thewashingtondailynews.com> Cc: 'info@ap.org，' <info@ap.org<mailto:info@ap.org>>; bluesky@tribune.com<mailto:bluesky@tribune.com>; bcjones@usatoday.com<mailto:bcjones@usatoday.com>; laturner@usatoday.com<mailto:laturner@usatoday.com>; dcarruth@usatoday.com<mailto:dcarruth@usatoday.com>; vbradley@usatoday.com<mailto:vbradley@usatoday.com>; rmensah@usatoday.com<mailto:rmensah@usatoday.com>; accuracy@usatoday.com<mailto:accuracy@usatoday.com> Betreff: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide. First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany. As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years. The following is my question for you, I hope you can prove the answer: 1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years. 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems? 3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating? 4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years? 5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit? Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them? If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence. If there is no evidence, do you feel reasonable? Is this Leica's professional ethics? Is this your ethical standard? I look forward to your reply and hope that you will answer my relevant questions. Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>> 于2019年9月6日周五 下午5:18写道： Dear Sir, Thank you for your mail. In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services. Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply. The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided. The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the manufacturer. In such cases warranty claims have to be addressed with the seller/dealer. In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer. You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies. Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera. The general overhaul of the Leica M camera includes the following items: •Cleaning and overhaul of the shutter cocking mechanisms •Cleaning and maintenance/repair of the multifunction wheel •Cleaning of the main switch and shutter speed dial •Adjustment of the baseplate locking system •Refurbishment of engravings •Renewal of the protective film on the baseplate •Maintenance/repair of viewfinder displays Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate. Kind regards / 此致 Customer Care U. Brand Tel.: +49 (0) 6441 2080 189 Fax : +49 (0) 6441 2080 339 customer.care@leica-camera.com<mailto:customer.care@leica-camera.com> Leica Camera AG Customer Care/ Am Leitz-Park 5 / 35578 Wetzlar / Germany http://de.leica-camera.com/home/ Von: T.C [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>] Gesendet: Donnerstag, 5. September 2019 23:22 An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>; Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>>; Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>; Paasch, Marita <Marita.Paasch@leica-camera.com<mailto:Marita.Paasch@leica-camera.com>>; Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>; Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>; Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>; Steuer, Dennis <dennis.steuer@leica-camera.com<mailto:dennis.steuer@leica-camera.com>>; Support@leica-camera.com<mailto:Support@leica-camera.com>; Looke, Sandra <Sandra.Looke@leica-camera.com<mailto:Sandra.Looke@leica-camera.com>>; spareparts <spareparts@leica-camera.com<mailto:spareparts@leica-camera.com>>; info@leica-store.hk<mailto:info@leica-store.hk>; jboswell@bbg.gov<mailto:jboswell@bbg.gov>; info@dw.de<mailto:info@dw.de>; readers.representative@latimes.com<mailto:readers.representative@latimes.com>; opinion@nytimes.com<mailto:opinion@nytimes.com>; ashley.vansant@thewashingtondailynews.com<mailto:ashley.vansant@thewashingtondailynews.com>; gina.lee@thewashingtondailynews.com<mailto:gina.lee@thewashingtondailynews.com>; kim.riggs@thewashingtondailynews.com<mailto:kim.riggs@thewashingtondailynews.com>; sylvester.rogers@thewashingtondailynews.com<mailto:sylvester.rogers@thewashingtondailynews.com>; amy.whitaker@thewashingtondailynews.com<mailto:amy.whitaker@thewashingtondailynews.com>; caleb.miller@thewashingtondailynews.com<mailto:caleb.miller@thewashingtondailynews.com>; spencer.stanley@thewashingtondailynews.com<mailto:spencer.stanley@thewashingtondailynews.com>; german.llodrat@thewashingtondailynews.com<mailto:german.llodrat@thewashingtondailynews.com>; cecilia.prokos@thewashingtondailynews.com<mailto:cecilia.prokos@thewashingtondailynews.com>; jason.scott@thewashingtondailynews.com<mailto:jason.scott@thewashingtondailynews.com>; david.cucchiara@thewashingtondailynews.com<mailto:david.cucchiara@thewashingtondailynews.com>; jonathan.rowe@thewashingtondailynews.com<mailto:jonathan.rowe@thewashingtondailynews.com>; \editor@people.com<mailto:editor@people.com>; caroline.hudson@thewashingtondailynews.com<mailto:caroline.hudson@thewashingtondailynews.com>; vail.rumley@thewashingtondailynews.com<mailto:vail.rumley@thewashingtondailynews.com> Cc: 'info@ap.org<mailto:info@ap.org>，' <info@ap.org<mailto:info@ap.org>>; bluesky@tribune.com<mailto:bluesky@tribune.com>; bcjones@usatoday.com<mailto:bcjones@usatoday.com>; laturner@usatoday.com<mailto:laturner@usatoday.com>; dcarruth@usatoday.com<mailto:dcarruth@usatoday.com>; vbradley@usatoday.com<mailto:vbradley@usatoday.com>; rmensah@usatoday.com<mailto:rmensah@usatoday.com>; accuracy@usatoday.com<mailto:accuracy@usatoday.com> Betreff: The Leica Camera seems Cheating Clients. Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality. In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs. Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless. Why is the quality of the camera so low? Why are you constantly promoting high quality cameras? I have written to Leica's public relations department many times, and I have not received a clear answer so far. Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera. And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception? I look forward to the positive response from Leica, and don't evade the problem. Yours, Sincerely. -- Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll. Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten. Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos. Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras? Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten. Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann. Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung? Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus. Ihre [Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> 于2019年9月4日周三 下午9:59写道： Can you tell me what's the authorized dealer in China and Hong Kong? some media in Hong Kong want to report the Leica quality. In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken. Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product. most of us have more than 3 Leica machines, but it's pity we all disappeared these days. Looking for your reply soon. Yours sincerely T.C Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2019年9月4日周三 下午8:46写道： Dear Mr. Wu, Thank you for providing us the proof of purchase. Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable. Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply. In such cases warranty claims have to be addressed with the seller/dealer. Thank you for understanding. Mit freundlichen Grüssen / Kind regards / Cordiali saluti Nadine Coletta Leica Camera AG Customer Care Am Leitz-Park 5, D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 ******************************************************** Von: [Name] [mailto:teeseewoo@gmail.com] Gesendet: Dienstag, 3. September 2019 08:36 An: CustomerCare <Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>> Betreff: Re: LEICA-estimate 1058152 Nadine Coletta <customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>> 于2019年8月5日周一 下午8:00写道： Dear Leica Customer, Your order confirmation/estimate for the above listed service order number can be found in the attachment. You can track the status of your service order anytime under the following link: http://repair.leica-camera.com/service/repairtracking/index.html If you need further assistance, please contact: Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 Kind Regards Leica Camera AG Customer Care Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966 Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer. Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966 Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer. Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966 Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
Dear manager, You still have not answer my questions, at least all our Leica Fans Club who use the M9 have that problems, and most of them change the CCd, some of them change for more am twice, that’s why we need your statement the percentage of the bad M9. And why inform us his before selling, its about the integrity. On Fri, Sep 6, 2019 at 9:14 PM Masney, Kirstin < Kirstin.Masney@leica-camera.com> wrote: > > > Dear Sir, > > > > I can certainly understand your position and that this is upsetting to > you. The sensors of the M9 (and derivate) are equipped with a specially > coated IR filter cover glass to ensure optimum imaging performance, > corrosion effects that change the structure of the filter surface can begin > to appear after several years. The sensor problem described may not > necessarily occur throughout the entire life cycle of many cameras and is > therefore not considered a serial flaw. Why it is your believe that 90% > of cameras are affected I do not know. > > > > However, to eliminate the issue completely we started the development of > a more durable sensor coating, resistant to corrosion in 2014/15. Leica > was always upfront and informative about the issue. Statements were > published on a regular basis, including statements in 2014/2015 informing > our customers about the potential problem as well as the alternative > upgrade options. An unlimited duration of the good will arrangement was > not mentioned, only that the regulation valid at that time applied to all > cameras independent of their production date. > > > > Our M9 and derivate was always sold with a manufacturer’s warranty of 2 > years (if purchased from an authorized dealer). For the new regulation we > extended this warranty by a 3 year good will period for cameras affected by > corrosion. > > > > In our statement on 15.05.2017 we informed our customers, until further > notice, about the new regulation and charges. The change of this > regulation was published on 22.11.2018 and became effective on 1.12.2018. > Registered customers were also alerted via email. > > > > The directives and deadlines have been deliberately created by executive > management to insure fair and equal service, have been widely accepted by > our customer and have been implemented without exception. With our upgrade > options we are still providing a customer oriented good will arrangement > that goes far beyond the usual mandatory warranty terms, offering you a > fair value for your used M camera. > > > > > > Kind regards > > > > Kirstin Masney > > Complaint Manager > > > > Leica Camera AG > > Customer Care > > Am Leitz-Park 5/ D-35578 Wetzlar / Germany > <https://www.google.com/maps/search/Am+Leitz-Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g> > > www.leica-camera.com / Kirstin.Masney@leica-camera.com > > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > > > > > > > > > *Von:* T.C [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>] > *Gesendet:* Freitag, 6. September 2019 12:18 > *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula < > Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch, > Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com; > Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer, > Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke, > Sandra <Sandra.Looke@leica-camera.com>; spareparts < > spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov; > info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; > ashley.vansant@thewashingtondailynews.com; > gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; > sylvester.rogers@thewashingtondailynews.com; > amy.whitaker@thewashingtondailynews.com; > caleb.miller@thewashingtondailynews.com; > spencer.stanley@thewashingtondailynews.com; > german.llodrat@thewashingtondailynews.com; > cecilia.prokos@thewashingtondailynews.com; > jason.scott@thewashingtondailynews.com; > david.cucchiara@thewashingtondailynews.com; > jonathan.rowe@thewashingtondailynews.com; \editor@people.com; > caroline.hudson@thewashingtondailynews.com; > vail.rumley@thewashingtondailynews.com > *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com; > bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; > vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com > *Betreff:* Re: The Leica Camera seems Cheating Clients, Selling CCD > problematic cameras and making expensive annual maintenance fees for > customers worldwide. > > > > First of all, thank you for your reply. In order to be fair, we will > forward your responding colleagues to the major media around the world, > including all members of Congress in Germany. > > As you said in your reply, Leica has been replacing sensors for free for > many years. Why? Because of the quality problem, all the Leica machines we > purchased, the sensors have problems, and it is not a problem within five > years, basically there are problems within three years. > > The following is my question for you, I hope you can prove the answer: > > 1. Why, most of the CCDs of more than 90% of the Leica M machines have > problems within three years. > 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not > know in advance that the sensor will be prone to problems? And more than > 90% of the machines have problems? > 3. Why do you know that when you make a profit in sales, you will not be > charged for the beginning of 2017? Is there any difference between this and > cheating? > 4. My machine is in your factory for three years, and you have replaced > the agent in Asia. I can't contact you for repair. I know that I am on a > business trip to Germany and I got your factory in person, but > unfortunately, I Another feeling of being cheated. I want to consult you > again. Is there a problem with my machine in the factory for three years, > or is it a problem after leaving the factory for 5 years? > 5. Leica is deliberately selling a camera with a problematic CCD quality. > Can it be forced to pay for expensive repairs every three years, in order > to make a profit? > > Finally, as a consumer, you have always advertised that your quality is > German quality, good quality, why do you never know that your CCD will have > more than 90% chance of being bad in three years when you are selling? > Lose, and then continue to charge fees? Do I have to pay you expensive > repairs every three years and need to go to Germany in person to deal with > them? > > If you have made it clear that your CCD is easy to break in 2014 and 2015 > sales, please provide your evidence. > > If there is no evidence, do you feel reasonable? > > Is this Leica's professional ethics? > > Is this your ethical standard? > > I look forward to your reply and hope that you will answer my relevant > questions. > > > > > > > > Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道： > > Dear Sir, > > > > Thank you for your mail. > > > > > > In order to ensure fair and equal service to all our customers, we have > specific policies regarding the pricing of our services. > > Any Leica product comes with a manufacturer’s guarantee that is valid > worldwide if the product was purchased from an authorized dealer. > > If a product was purchased via an unauthorized channel or proof of > purchase from an authorized dealer cannot be verified, regular repair > charges apply. > > The terms of warranty as stated in our official documents apply > internationally. Proof of purchase from an authorized dealer has to be > provided. > > The standard LEICA product guarantee does not affect your statutory > guarantee rights towards the distributor of your LEICA products but does > not apply to the > > manufacturer. > > In such cases warranty claims have to be addressed with the seller/dealer. > > In the case of your camera, we sold it to Austria and the purchase receipt > you have sent is in Chinese letters and not signed or stamped by any dealer. > > You may find all the stores / authorized dealers in Greater China on: > https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html > > > > Leica has been replacing sensors free of charge for some years now and > only charged part for the material cost since 01.09.2017 for affected > cameras older than 5 years. We did not come by this decision lightly, but > are unable to continue this service any longer. Starting on 01.12.2018 a > contribution of €1303 + VAT applies. > > > > Included in this programme is a free general overhaul of your Leica M > camera and a one year warranty on the same terms as for new products. This > offer expresses our commitment to conserving the value of the camera. > > > > The general overhaul of the Leica M camera includes the following items: > > •Cleaning and overhaul of the shutter cocking mechanisms > > •Cleaning and maintenance/repair of the multifunction wheel > > •Cleaning of the main switch and shutter speed dial > > •Adjustment of the baseplate locking system > > •Refurbishment of engravings > > •Renewal of the protective film on the baseplate > > •Maintenance/repair of viewfinder displays > > > > Upgrade options are still available. Instead of a sensor exchange we offer > our customers the option to trade-in the affected camera and to purchase > one of the selected camera models to the following attractive conditions. > We informed you about this option with the estimate. > > > > > > Kind regards / 此致 > > > > Customer Care > U. Brand > > > > Tel.: +49 (0) 6441 2080 189 > Fax : +49 (0) 6441 2080 339 > customer.care@leica-camera.com > > > > > > Leica Camera AG > Customer Care/ Am Leitz-Park 5 / > <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g> > 35578 Wetzlar / Germany > <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g> > > http://de.leica-camera.com/home/ > > > > > > > > > > > > *Von:* T.C [mailto:teeseewoo@gmail.com] > *Gesendet:* Donnerstag, 5. September 2019 23:22 > *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula < > Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch, > Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com; > Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer, > Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke, > Sandra <Sandra.Looke@leica-camera.com>; spareparts < > spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov; > info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; > ashley.vansant@thewashingtondailynews.com; > gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; > sylvester.rogers@thewashingtondailynews.com; > amy.whitaker@thewashingtondailynews.com; > caleb.miller@thewashingtondailynews.com; > spencer.stanley@thewashingtondailynews.com; > german.llodrat@thewashingtondailynews.com; > cecilia.prokos@thewashingtondailynews.com; > jason.scott@thewashingtondailynews.com; > david.cucchiara@thewashingtondailynews.com; > jonathan.rowe@thewashingtondailynews.com; \editor@people.com; > caroline.hudson@thewashingtondailynews.com; > vail.rumley@thewashingtondailynews.com > *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com; > bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; > vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com > *Betreff:* The Leica Camera seems Cheating Clients. > > > > Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, > has promised consumers that the CCD for digital camera M-System is lifetime > warranty and claims to be of high quality. > > > > In fact, within five years, I personally went to the headquarters of the > Leica company in Germany, and the problems of the camera have been > repeatedly and repeatedly, based on the high maintenance costs. > > > > Everything promised before, with the change of the agency, Leica's German > headquarters also hopes that the customer's promised lifetime maintenance > will become a fee-based repair under the overlord clause. The high-quality > camera promised before will become damaged every year. Cameras, and camera > quality issues are endless. > > > > Why is the quality of the camera so low? Why are you constantly promoting > high quality cameras? > > > > I have written to Leica's public relations department many times, and I > have not received a clear answer so far. > > > > Therefore, I hope to disclose this letter to the media and hope that Leica > can publicly answer the quality of the camera. > > > > And more than a few hundred people, in Hong Kong, Taiwan, Macau and > mainland China, have received public notice from Leica that they will > guarantee the CCD warranty of the Leica M-System camera for life, but the > fact is that Leica can always Change the promise, what is the difference > between this deception? > > > > I look forward to the positive response from Leica, and don't evade the > problem. > > > > Yours, Sincerely. > > > > -- > > Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in > Deutschland, hat den Verbrauchern versprochen, dass das CCD für das > M-System der Digitalkamera lebenslange Garantie bietet und von hoher > Qualität sein soll. > > > > Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der > Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind > aufgrund der hohen Wartungskosten immer wieder aufgetreten. > > > > Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge > auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der > Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem > Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, > Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der > Kameraqualität sind endlos. > > > > Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig > hochwertige Kameras? > > > > Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch > keine klare Antwort erhalten. > > > > Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, > dass Leica die Qualität der Kamera öffentlich beantworten kann. > > > > Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in > Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte > lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung > erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern > Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung? > > > > Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem > nicht aus. > > > > Ihre > > > > > > [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道： > > Can you tell me what's the authorized dealer in China and Hong Kong? > > > > some media in Hong Kong want to report the Leica quality. > > > > In fact, my M9 and M Monochrome did not change for one time, and it broken > long time ago ,not this time only. I even don't know it's already broken. > > > > Me, and the Leica Fans Association in Hong Kong, will go to the Official > Dealer in Hong Kong and Beijing, asking when the Leica new policy and why > don‘’t inform us before the Leica sell the product. > > > > most of us have more than 3 Leica machines, but it's pity we all > disappeared these days. > > > > Looking for your reply soon. > > > > Yours sincerely > > > > T.C > > > > > > > > Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道： > > Dear Mr. Wu, > > > > Thank you for providing us the proof of purchase. > > > > Unfortunately, the purchase invoice and receipt provided below are not > acknowledgeable. > > Any Leica product comes with a manufacturer’s guarantee that is valid > worldwide if the product was purchased from an authorized dealer. If a > product was purchased via an unauthorized channel or proof of purchase > from an authorized dealer cannot be verified, regular repair charges apply. > > > > In such cases warranty claims have to be addressed with the seller/dealer. > > > > Thank you for understanding. > > > > Mit freundlichen Grüssen / Kind regards / Cordiali saluti > > Nadine Coletta > > Leica Camera AG > Customer Care > Am Leitz-Park 5, D-35578 Wetzlar / Germany > <https://www.google.com/maps/search/Am+Leitz-Park+5,+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g> > www.leica-camera.com / nadine.coletta@leica-camera.com > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > > > ******************************************************** > > > > *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>] > *Gesendet:* Dienstag, 3. September 2019 08:36 > *An:* CustomerCare <Customer.Care@leica-camera.com> > *Betreff:* Re: LEICA-estimate 1058152 > > > > > > > > > > > > Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道： > > Dear Leica Customer, > > Your order confirmation/estimate for the above listed service order > number can be found in the attachment. > > You can track the status of your service order anytime under the > following link: > > http://repair.leica-camera.com/service/repairtracking/index.html > > If you need further assistance, please contact: > > Customer.Care@leica-camera.com > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > Kind Regards > > Leica Camera AG > Customer Care > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita > Paasch > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. > > > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita > Paasch > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. > > > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita > Paasch > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. >
And we hope you can review how Leica describes itself, its so over, and cheating!! The fact it is, the M9 has design problem which you know before selling and did not inform the clients yet, why? On Fri, Sep 6, 2019 at 9:14 PM Masney, Kirstin < Kirstin.Masney@leica-camera.com> wrote: > > > Dear Sir, > > > > I can certainly understand your position and that this is upsetting to > you. The sensors of the M9 (and derivate) are equipped with a specially > coated IR filter cover glass to ensure optimum imaging performance, > corrosion effects that change the structure of the filter surface can begin > to appear after several years. The sensor problem described may not > necessarily occur throughout the entire life cycle of many cameras and is > therefore not considered a serial flaw. Why it is your believe that 90% > of cameras are affected I do not know. > > > > However, to eliminate the issue completely we started the development of > a more durable sensor coating, resistant to corrosion in 2014/15. Leica > was always upfront and informative about the issue. Statements were > published on a regular basis, including statements in 2014/2015 informing > our customers about the potential problem as well as the alternative > upgrade options. An unlimited duration of the good will arrangement was > not mentioned, only that the regulation valid at that time applied to all > cameras independent of their production date. > > > > Our M9 and derivate was always sold with a manufacturer’s warranty of 2 > years (if purchased from an authorized dealer). For the new regulation we > extended this warranty by a 3 year good will period for cameras affected by > corrosion. > > > > In our statement on 15.05.2017 we informed our customers, until further > notice, about the new regulation and charges. The change of this > regulation was published on 22.11.2018 and became effective on 1.12.2018. > Registered customers were also alerted via email. > > > > The directives and deadlines have been deliberately created by executive > management to insure fair and equal service, have been widely accepted by > our customer and have been implemented without exception. With our upgrade > options we are still providing a customer oriented good will arrangement > that goes far beyond the usual mandatory warranty terms, offering you a > fair value for your used M camera. > > > > > > Kind regards > > > > Kirstin Masney > > Complaint Manager > > > > Leica Camera AG > > Customer Care > > Am Leitz-Park 5/ D-35578 Wetzlar / Germany > <https://www.google.com/maps/search/Am+Leitz-Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g> > > www.leica-camera.com / Kirstin.Masney@leica-camera.com > > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > > > > > > > > > *Von:* T.C [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>] > *Gesendet:* Freitag, 6. September 2019 12:18 > *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula < > Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch, > Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com; > Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer, > Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke, > Sandra <Sandra.Looke@leica-camera.com>; spareparts < > spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov; > info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; > ashley.vansant@thewashingtondailynews.com; > gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; > sylvester.rogers@thewashingtondailynews.com; > amy.whitaker@thewashingtondailynews.com; > caleb.miller@thewashingtondailynews.com; > spencer.stanley@thewashingtondailynews.com; > german.llodrat@thewashingtondailynews.com; > cecilia.prokos@thewashingtondailynews.com; > jason.scott@thewashingtondailynews.com; > david.cucchiara@thewashingtondailynews.com; > jonathan.rowe@thewashingtondailynews.com; \editor@people.com; > caroline.hudson@thewashingtondailynews.com; > vail.rumley@thewashingtondailynews.com > *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com; > bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; > vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com > *Betreff:* Re: The Leica Camera seems Cheating Clients, Selling CCD > problematic cameras and making expensive annual maintenance fees for > customers worldwide. > > > > First of all, thank you for your reply. In order to be fair, we will > forward your responding colleagues to the major media around the world, > including all members of Congress in Germany. > > As you said in your reply, Leica has been replacing sensors for free for > many years. Why? Because of the quality problem, all the Leica machines we > purchased, the sensors have problems, and it is not a problem within five > years, basically there are problems within three years. > > The following is my question for you, I hope you can prove the answer: > > 1. Why, most of the CCDs of more than 90% of the Leica M machines have > problems within three years. > 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not > know in advance that the sensor will be prone to problems? And more than > 90% of the machines have problems? > 3. Why do you know that when you make a profit in sales, you will not be > charged for the beginning of 2017? Is there any difference between this and > cheating? > 4. My machine is in your factory for three years, and you have replaced > the agent in Asia. I can't contact you for repair. I know that I am on a > business trip to Germany and I got your factory in person, but > unfortunately, I Another feeling of being cheated. I want to consult you > again. Is there a problem with my machine in the factory for three years, > or is it a problem after leaving the factory for 5 years? > 5. Leica is deliberately selling a camera with a problematic CCD quality. > Can it be forced to pay for expensive repairs every three years, in order > to make a profit? > > Finally, as a consumer, you have always advertised that your quality is > German quality, good quality, why do you never know that your CCD will have > more than 90% chance of being bad in three years when you are selling? > Lose, and then continue to charge fees? Do I have to pay you expensive > repairs every three years and need to go to Germany in person to deal with > them? > > If you have made it clear that your CCD is easy to break in 2014 and 2015 > sales, please provide your evidence. > > If there is no evidence, do you feel reasonable? > > Is this Leica's professional ethics? > > Is this your ethical standard? > > I look forward to your reply and hope that you will answer my relevant > questions. > > > > > > > > Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道： > > Dear Sir, > > > > Thank you for your mail. > > > > > > In order to ensure fair and equal service to all our customers, we have > specific policies regarding the pricing of our services. > > Any Leica product comes with a manufacturer’s guarantee that is valid > worldwide if the product was purchased from an authorized dealer. > > If a product was purchased via an unauthorized channel or proof of > purchase from an authorized dealer cannot be verified, regular repair > charges apply. > > The terms of warranty as stated in our official documents apply > internationally. Proof of purchase from an authorized dealer has to be > provided. > > The standard LEICA product guarantee does not affect your statutory > guarantee rights towards the distributor of your LEICA products but does > not apply to the > > manufacturer. > > In such cases warranty claims have to be addressed with the seller/dealer. > > In the case of your camera, we sold it to Austria and the purchase receipt > you have sent is in Chinese letters and not signed or stamped by any dealer. > > You may find all the stores / authorized dealers in Greater China on: > https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html > > > > Leica has been replacing sensors free of charge for some years now and > only charged part for the material cost since 01.09.2017 for affected > cameras older than 5 years. We did not come by this decision lightly, but > are unable to continue this service any longer. Starting on 01.12.2018 a > contribution of €1303 + VAT applies. > > > > Included in this programme is a free general overhaul of your Leica M > camera and a one year warranty on the same terms as for new products. This > offer expresses our commitment to conserving the value of the camera. > > > > The general overhaul of the Leica M camera includes the following items: > > •Cleaning and overhaul of the shutter cocking mechanisms > > •Cleaning and maintenance/repair of the multifunction wheel > > •Cleaning of the main switch and shutter speed dial > > •Adjustment of the baseplate locking system > > •Refurbishment of engravings > > •Renewal of the protective film on the baseplate > > •Maintenance/repair of viewfinder displays > > > > Upgrade options are still available. Instead of a sensor exchange we offer > our customers the option to trade-in the affected camera and to purchase > one of the selected camera models to the following attractive conditions. > We informed you about this option with the estimate. > > > > > > Kind regards / 此致 > > > > Customer Care > U. Brand > > > > Tel.: +49 (0) 6441 2080 189 > Fax : +49 (0) 6441 2080 339 > customer.care@leica-camera.com > > > > > > Leica Camera AG > Customer Care/ Am Leitz-Park 5 / > <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g> > 35578 Wetzlar / Germany > <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g> > > http://de.leica-camera.com/home/ > > > > > > > > > > > > *Von:* T.C [mailto:teeseewoo@gmail.com] > *Gesendet:* Donnerstag, 5. September 2019 23:22 > *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula < > Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch, > Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com; > Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer, > Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke, > Sandra <Sandra.Looke@leica-camera.com>; spareparts < > spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov; > info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; > ashley.vansant@thewashingtondailynews.com; > gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; > sylvester.rogers@thewashingtondailynews.com; > amy.whitaker@thewashingtondailynews.com; > caleb.miller@thewashingtondailynews.com; > spencer.stanley@thewashingtondailynews.com; > german.llodrat@thewashingtondailynews.com; > cecilia.prokos@thewashingtondailynews.com; > jason.scott@thewashingtondailynews.com; > david.cucchiara@thewashingtondailynews.com; > jonathan.rowe@thewashingtondailynews.com; \editor@people.com; > caroline.hudson@thewashingtondailynews.com; > vail.rumley@thewashingtondailynews.com > *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com; > bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; > vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com > *Betreff:* The Leica Camera seems Cheating Clients. > > > > Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, > has promised consumers that the CCD for digital camera M-System is lifetime > warranty and claims to be of high quality. > > > > In fact, within five years, I personally went to the headquarters of the > Leica company in Germany, and the problems of the camera have been > repeatedly and repeatedly, based on the high maintenance costs. > > > > Everything promised before, with the change of the agency, Leica's German > headquarters also hopes that the customer's promised lifetime maintenance > will become a fee-based repair under the overlord clause. The high-quality > camera promised before will become damaged every year. Cameras, and camera > quality issues are endless. > > > > Why is the quality of the camera so low? Why are you constantly promoting > high quality cameras? > > > > I have written to Leica's public relations department many times, and I > have not received a clear answer so far. > > > > Therefore, I hope to disclose this letter to the media and hope that Leica > can publicly answer the quality of the camera. > > > > And more than a few hundred people, in Hong Kong, Taiwan, Macau and > mainland China, have received public notice from Leica that they will > guarantee the CCD warranty of the Leica M-System camera for life, but the > fact is that Leica can always Change the promise, what is the difference > between this deception? > > > > I look forward to the positive response from Leica, and don't evade the > problem. > > > > Yours, Sincerely. > > > > -- > > Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in > Deutschland, hat den Verbrauchern versprochen, dass das CCD für das > M-System der Digitalkamera lebenslange Garantie bietet und von hoher > Qualität sein soll. > > > > Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der > Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind > aufgrund der hohen Wartungskosten immer wieder aufgetreten. > > > > Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge > auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der > Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem > Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, > Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der > Kameraqualität sind endlos. > > > > Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig > hochwertige Kameras? > > > > Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch > keine klare Antwort erhalten. > > > > Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, > dass Leica die Qualität der Kamera öffentlich beantworten kann. > > > > Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in > Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte > lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung > erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern > Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung? > > > > Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem > nicht aus. > > > > Ihre > > > > > > [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道： > > Can you tell me what's the authorized dealer in China and Hong Kong? > > > > some media in Hong Kong want to report the Leica quality. > > > > In fact, my M9 and M Monochrome did not change for one time, and it broken > long time ago ,not this time only. I even don't know it's already broken. > > > > Me, and the Leica Fans Association in Hong Kong, will go to the Official > Dealer in Hong Kong and Beijing, asking when the Leica new policy and why > don‘’t inform us before the Leica sell the product. > > > > most of us have more than 3 Leica machines, but it's pity we all > disappeared these days. > > > > Looking for your reply soon. > > > > Yours sincerely > > > > T.C > > > > > > > > Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道： > > Dear Mr. Wu, > > > > Thank you for providing us the proof of purchase. > > > > Unfortunately, the purchase invoice and receipt provided below are not > acknowledgeable. > > Any Leica product comes with a manufacturer’s guarantee that is valid > worldwide if the product was purchased from an authorized dealer. If a > product was purchased via an unauthorized channel or proof of purchase > from an authorized dealer cannot be verified, regular repair charges apply. > > > > In such cases warranty claims have to be addressed with the seller/dealer. > > > > Thank you for understanding. > > > > Mit freundlichen Grüssen / Kind regards / Cordiali saluti > > Nadine Coletta > > Leica Camera AG > Customer Care > Am Leitz-Park 5, D-35578 Wetzlar / Germany > <https://www.google.com/maps/search/Am+Leitz-Park+5,+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g> > www.leica-camera.com / nadine.coletta@leica-camera.com > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > > > ******************************************************** > > > > *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>] > *Gesendet:* Dienstag, 3. September 2019 08:36 > *An:* CustomerCare <Customer.Care@leica-camera.com> > *Betreff:* Re: LEICA-estimate 1058152 > > > > > > > > > > > > Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道： > > Dear Leica Customer, > > Your order confirmation/estimate for the above listed service order > number can be found in the attachment. > > You can track the status of your service order anytime under the > following link: > > http://repair.leica-camera.com/service/repairtracking/index.html > > If you need further assistance, please contact: > > Customer.Care@leica-camera.com > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > Kind Regards > > Leica Camera AG > Customer Care > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita > Paasch > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. > > > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita > Paasch > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. > > > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita > Paasch > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. >
Attachments named in the archive: IMG_3053.jpg; ANGjdJ9xxhLF2Dq2MBhP4Rk-zkAkdRx-T9sDqRv5uuPnnqTgRxOZD0EYcwt95Ni4rGfUhdVAlORUEe8jisfeYlFD2igUPPpTPdvdLBZTvj3FNV_eRQ-2cV2QOy6voAgOXKaXxc3dEW-HWJ67Ph_M9vYq-RFz0aQokZnImxHf8Ss6NhxcyzAAvJpv3WMbXWbBkF9ixcT7eVObg8wvG7e-gvT_dw34UMxqjf-KDk4h7A
Look at what you promise and promote as the attachment, will you feel shame?? On Fri, Sep 6, 2019 at 11:22 PM [Name] <teeseewoo@gmail.com> wrote: > And we hope you can review how Leica describes itself, its so over, and > cheating!! The fact it is, the M9 has design problem which you know before > selling and did not inform the clients yet, why? > > On Fri, Sep 6, 2019 at 9:14 PM Masney, Kirstin < > Kirstin.Masney@leica-camera.com> wrote: > >> >> >> Dear Sir, >> >> >> >> I can certainly understand your position and that this is upsetting to >> you. The sensors of the M9 (and derivate) are equipped with a specially >> coated IR filter cover glass to ensure optimum imaging performance, >> corrosion effects that change the structure of the filter surface can begin >> to appear after several years. The sensor problem described may not >> necessarily occur throughout the entire life cycle of many cameras and is >> therefore not considered a serial flaw. Why it is your believe that 90% >> of cameras are affected I do not know. >> >> >> >> However, to eliminate the issue completely we started the development of >> a more durable sensor coating, resistant to corrosion in 2014/15. Leica >> was always upfront and informative about the issue. Statements were >> published on a regular basis, including statements in 2014/2015 informing >> our customers about the potential problem as well as the alternative >> upgrade options. An unlimited duration of the good will arrangement was >> not mentioned, only that the regulation valid at that time applied to >> all cameras independent of their production date. >> >> >> >> Our M9 and derivate was always sold with a manufacturer’s warranty of 2 >> years (if purchased from an authorized dealer). For the new regulation >> we extended this warranty by a 3 year good will period for cameras affected >> by corrosion. >> >> >> >> In our statement on 15.05.2017 we informed our customers, until further >> notice, about the new regulation and charges. The change of this >> regulation was published on 22.11.2018 and became effective on 1.12.2018. >> Registered customers were also alerted via email. >> >> >> >> The directives and deadlines have been deliberately created by executive >> management to insure fair and equal service, have been widely accepted by >> our customer and have been implemented without exception. With our upgrade >> options we are still providing a customer oriented good will arrangement >> that goes far beyond the usual mandatory warranty terms, offering you a >> fair value for your used M camera. >> >> >> >> >> >> Kind regards >> >> >> >> Kirstin Masney >> >> Complaint Manager >> >> >> >> Leica Camera AG >> >> Customer Care >> >> Am Leitz-Park 5/ D-35578 Wetzlar / Germany >> <https://www.google.com/maps/search/Am+Leitz-Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g> >> >> www.leica-camera.com / Kirstin.Masney@leica-camera.com >> >> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 >> >> >> >> >> >> >> >> >> >> *Von:* T.C [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>] >> *Gesendet:* Freitag, 6. September 2019 12:18 >> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula < >> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch, >> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com; >> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; >> Steuer, Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; >> Looke, Sandra <Sandra.Looke@leica-camera.com>; spareparts < >> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov; >> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; >> ashley.vansant@thewashingtondailynews.com; >> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; >> sylvester.rogers@thewashingtondailynews.com; >> amy.whitaker@thewashingtondailynews.com; >> caleb.miller@thewashingtondailynews.com; >> spencer.stanley@thewashingtondailynews.com; >> german.llodrat@thewashingtondailynews.com; >> cecilia.prokos@thewashingtondailynews.com; >> jason.scott@thewashingtondailynews.com; >> david.cucchiara@thewashingtondailynews.com; >> jonathan.rowe@thewashingtondailynews.com; \editor@people.com; >> caroline.hudson@thewashingtondailynews.com; >> vail.rumley@thewashingtondailynews.com >> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com; >> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; >> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com >> *Betreff:* Re: The Leica Camera seems Cheating Clients, Selling CCD >> problematic cameras and making expensive annual maintenance fees for >> customers worldwide. >> >> >> >> First of all, thank you for your reply. In order to be fair, we will >> forward your responding colleagues to the major media around the world, >> including all members of Congress in Germany. >> >> As you said in your reply, Leica has been replacing sensors for free for >> many years. Why? Because of the quality problem, all the Leica machines we >> purchased, the sensors have problems, and it is not a problem within five >> years, basically there are problems within three years. >> >> The following is my question for you, I hope you can prove the answer: >> >> 1. Why, most of the CCDs of more than 90% of the Leica M machines have >> problems within three years. >> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not >> know in advance that the sensor will be prone to problems? And more than >> 90% of the machines have problems? >> 3. Why do you know that when you make a profit in sales, you will not be >> charged for the beginning of 2017? Is there any difference between this and >> cheating? >> 4. My machine is in your factory for three years, and you have replaced >> the agent in Asia. I can't contact you for repair. I know that I am on a >> business trip to Germany and I got your factory in person, but >> unfortunately, I Another feeling of being cheated. I want to consult you >> again. Is there a problem with my machine in the factory for three >> years, or is it a problem after leaving the factory for 5 years? >> 5. Leica is deliberately selling a camera with a problematic CCD quality. >> Can it be forced to pay for expensive repairs every three years, in order >> to make a profit? >> >> Finally, as a consumer, you have always advertised that your quality is >> German quality, good quality, why do you never know that your CCD will have >> more than 90% chance of being bad in three years when you are selling? >> Lose, and then continue to charge fees? Do I have to pay you expensive >> repairs every three years and need to go to Germany in person to deal with >> them? >> >> If you have made it clear that your CCD is easy to break in 2014 and 2015 >> sales, please provide your evidence. >> >> If there is no evidence, do you feel reasonable? >> >> Is this Leica's professional ethics? >> >> Is this your ethical standard? >> >> I look forward to your reply and hope that you will answer my relevant >> questions. >> >> >> >> >> >> >> >> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道： >> >> Dear Sir, >> >> >> >> Thank you for your mail. >> >> >> >> >> >> In order to ensure fair and equal service to all our customers, we have >> specific policies regarding the pricing of our services. >> >> Any Leica product comes with a manufacturer’s guarantee that is valid >> worldwide if the product was purchased from an authorized dealer. >> >> If a product was purchased via an unauthorized channel or proof of >> purchase from an authorized dealer cannot be verified, regular repair >> charges apply. >> >> The terms of warranty as stated in our official documents apply >> internationally. Proof of purchase from an authorized dealer has to be >> provided. >> >> The standard LEICA product guarantee does not affect your statutory >> guarantee rights towards the distributor of your LEICA products but does >> not apply to the >> >> manufacturer. >> >> In such cases warranty claims have to be addressed with the seller/dealer. >> >> In the case of your camera, we sold it to Austria and the purchase >> receipt you have sent is in Chinese letters and not signed or stamped by >> any dealer. >> >> You may find all the stores / authorized dealers in Greater China on: >> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html >> >> >> >> Leica has been replacing sensors free of charge for some years now and >> only charged part for the material cost since 01.09.2017 for affected >> cameras older than 5 years. We did not come by this decision lightly, but >> are unable to continue this service any longer. Starting on 01.12.2018 a >> contribution of €1303 + VAT applies. >> >> >> >> Included in this programme is a free general overhaul of your Leica M >> camera and a one year warranty on the same terms as for new products. This >> offer expresses our commitment to conserving the value of the camera. >> >> >> >> The general overhaul of the Leica M camera includes the following items: >> >> •Cleaning and overhaul of the shutter cocking mechanisms >> >> •Cleaning and maintenance/repair of the multifunction wheel >> >> •Cleaning of the main switch and shutter speed dial >> >> •Adjustment of the baseplate locking system >> >> •Refurbishment of engravings >> >> •Renewal of the protective film on the baseplate >> >> •Maintenance/repair of viewfinder displays >> >> >> >> Upgrade options are still available. Instead of a sensor exchange we >> offer our customers the option to trade-in the affected camera and to >> purchase one of the selected camera models to the following attractive >> conditions. We informed you about this option with the estimate. >> >> >> >> >> >> Kind regards / 此致 >> >> >> >> Customer Care >> U. Brand >> >> >> >> Tel.: +49 (0) 6441 2080 189 >> Fax : +49 (0) 6441 2080 339 >> customer.care@leica-camera.com >> >> >> >> >> >> Leica Camera AG >> Customer Care/ Am Leitz-Park 5 / >> <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g> >> 35578 Wetzlar / Germany >> <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g> >> >> http://de.leica-camera.com/home/ >> >> >> >> >> >> >> >> >> >> >> >> *Von:* T.C [mailto:teeseewoo@gmail.com] >> *Gesendet:* Donnerstag, 5. September 2019 23:22 >> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula < >> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch, >> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com; >> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; >> Steuer, Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; >> Looke, Sandra <Sandra.Looke@leica-camera.com>; spareparts < >> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov; >> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; >> ashley.vansant@thewashingtondailynews.com; >> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; >> sylvester.rogers@thewashingtondailynews.com; >> amy.whitaker@thewashingtondailynews.com; >> caleb.miller@thewashingtondailynews.com; >> spencer.stanley@thewashingtondailynews.com; >> german.llodrat@thewashingtondailynews.com; >> cecilia.prokos@thewashingtondailynews.com; >> jason.scott@thewashingtondailynews.com; >> david.cucchiara@thewashingtondailynews.com; >> jonathan.rowe@thewashingtondailynews.com; \editor@people.com; >> caroline.hudson@thewashingtondailynews.com; >> vail.rumley@thewashingtondailynews.com >> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com; >> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; >> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com >> *Betreff:* The Leica Camera seems Cheating Clients. >> >> >> >> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, >> has promised consumers that the CCD for digital camera M-System is lifetime >> warranty and claims to be of high quality. >> >> >> >> In fact, within five years, I personally went to the headquarters of the >> Leica company in Germany, and the problems of the camera have been >> repeatedly and repeatedly, based on the high maintenance costs. >> >> >> >> Everything promised before, with the change of the agency, Leica's German >> headquarters also hopes that the customer's promised lifetime maintenance >> will become a fee-based repair under the overlord clause. The high-quality >> camera promised before will become damaged every year. Cameras, and camera >> quality issues are endless. >> >> >> >> Why is the quality of the camera so low? Why are you constantly promoting >> high quality cameras? >> >> >> >> I have written to Leica's public relations department many times, and I >> have not received a clear answer so far. >> >> >> >> Therefore, I hope to disclose this letter to the media and hope that >> Leica can publicly answer the quality of the camera. >> >> >> >> And more than a few hundred people, in Hong Kong, Taiwan, Macau and >> mainland China, have received public notice from Leica that they will >> guarantee the CCD warranty of the Leica M-System camera for life, but the >> fact is that Leica can always Change the promise, what is the difference >> between this deception? >> >> >> >> I look forward to the positive response from Leica, and don't evade the >> problem. >> >> >> >> Yours, Sincerely. >> >> >> >> -- >> >> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in >> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das >> M-System der Digitalkamera lebenslange Garantie bietet und von hoher >> Qualität sein soll. >> >> >> >> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz >> der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera >> sind aufgrund der hohen Wartungskosten immer wieder aufgetreten. >> >> >> >> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge >> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der >> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem >> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, >> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der >> Kameraqualität sind endlos. >> >> >> >> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig >> hochwertige Kameras? >> >> >> >> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch >> keine klare Antwort erhalten. >> >> >> >> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, >> dass Leica die Qualität der Kamera öffentlich beantworten kann. >> >> >> >> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in >> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte >> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung >> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern >> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung? >> >> >> >> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem >> nicht aus. >> >> >> >> Ihre >> >> >> >> >> >> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道： >> >> Can you tell me what's the authorized dealer in China and Hong Kong? >> >> >> >> some media in Hong Kong want to report the Leica quality. >> >> >> >> In fact, my M9 and M Monochrome did not change for one time, and it >> broken long time ago ,not this time only. I even don't know it's already >> broken. >> >> >> >> Me, and the Leica Fans Association in Hong Kong, will go to the Official >> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why >> don‘’t inform us before the Leica sell the product. >> >> >> >> most of us have more than 3 Leica machines, but it's pity we all >> disappeared these days. >> >> >> >> Looking for your reply soon. >> >> >> >> Yours sincerely >> >> >> >> T.C >> >> >> >> >> >> >> >> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道： >> >> Dear Mr. Wu, >> >> >> >> Thank you for providing us the proof of purchase. >> >> >> >> Unfortunately, the purchase invoice and receipt provided below are not >> acknowledgeable. >> >> Any Leica product comes with a manufacturer’s guarantee that is valid >> worldwide if the product was purchased from an authorized dealer. If a >> product was purchased via an unauthorized channel or proof of purchase >> from an authorized dealer cannot be verified, regular repair charges apply. >> >> >> >> In such cases warranty claims have to be addressed with the seller/dealer. >> >> >> >> Thank you for understanding. >> >> >> >> Mit freundlichen Grüssen / Kind regards / Cordiali saluti >> >> Nadine Coletta >> >> Leica Camera AG >> Customer Care >> Am Leitz-Park 5, D-35578 Wetzlar / Germany >> <https://www.google.com/maps/search/Am+Leitz-Park+5,+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g> >> www.leica-camera.com / nadine.coletta@leica-camera.com >> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 >> >> >> >> ******************************************************** >> >> >> >> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>] >> *Gesendet:* Dienstag, 3. September 2019 08:36 >> *An:* CustomerCare <Customer.Care@leica-camera.com> >> *Betreff:* Re: LEICA-estimate 1058152 >> >> >> >> >> >> >> >> >> >> >> >> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道： >> >> Dear Leica Customer, >> >> Your order confirmation/estimate for the above listed service order >> number can be found in the attachment. >> >> You can track the status of your service order anytime under the >> following link: >> >> http://repair.leica-camera.com/service/repairtracking/index.html >> >> If you need further assistance, please contact: >> >> Customer.Care@leica-camera.com >> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 >> >> Kind Regards >> >> Leica Camera AG >> Customer Care >> >> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 >> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. >> Marita Paasch >> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. >> Andreas Kaufmann >> >> This message may contain confidential and privileged information. If it >> has been sent to you in error, please notify the sender immediately by >> replying to the message and please delete it from your computer. >> >> >> >> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 >> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. >> Marita Paasch >> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. >> Andreas Kaufmann >> >> This message may contain confidential and privileged information. If it >> has been sent to you in error, please notify the sender immediately by >> replying to the message and please delete it from your computer. >> >> >> >> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 >> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. >> Marita Paasch >> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. >> Andreas Kaufmann >> >> This message may contain confidential and privileged information. If it >> has been sent to you in error, please notify the sender immediately by >> replying to the message and please delete it from your computer. >> >
Dear Sir, I can assure you that we are aware of our customers feelings and feedback, due to intense email correspondence and the various discussions in forums and social media. We do care about our customers and certainly understand your argumentation and the frustration and disappointment this is causing. It is however unreasonable to demand that our CEO should resign, that we publicly apologize or lay open internal records. Please understand that we will not comment on this. · Leica always exchanged the CCD on a Good-Will basis with no applicable warranty terms once the guarantee expired, the corrosion issue is not categorized as a material flaw, a recall was never initiated. · We were aware that a technical, permanent solution for the corrosion issue was necessary and informed our customers regularly. · Our statements never referred to an unlimited duration of the good will policy, only that the regulation valid at the time applied independent of the age of the camera or sensor. · The regulation was changed in 2017 and again in 2018, according statements were published and registered customers that released their contact data were informed. Please also keep in mind that our upgrade program offers you a fair value for your used M, depending on the model you choose between €1700 and €3400. The mentioned directives and deadlines have been deliberately created by executive management to insure fair and equal service and have been implemented without exception. Many customer have paid for the repair or accepted an upgrade, we are also obligated towards them to stay with our guidelines and continue to implement the directives Your camera was manufactured in 06/2014, proof of purchase from a Leica authorized dealer at a later date was not provided, the exchange of the CCD is therefore chargeable. We once again ask for your understanding in this matter. Please let us know how you wish to proceed with repair 1058152. Kind regards Kirstin Masney Complaint Manager Leica Camera AG Customer Care Am Leitz-Park 5/ D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> / Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 Von: [Name] [mailto:teeseewoo@gmail.com] Gesendet: Freitag, 6. September 2019 17:23 An: Masney, Kirstin <Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>> Betreff: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide. And we hope you can review how Leica describes itself, its so over, and cheating!! The fact it is, the M9 has design problem which you know before selling and did not inform the clients yet, why? On Fri, Sep 6, 2019 at 9:14 PM Masney, Kirstin <Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>> wrote: Dear Sir, I can certainly understand your position and that this is upsetting to you. The sensors of the M9 (and derivate) are equipped with a specially coated IR filter cover glass to ensure optimum imaging performance, corrosion effects that change the structure of the filter surface can begin to appear after several years. The sensor problem described may not necessarily occur throughout the entire life cycle of many cameras and is therefore not considered a serial flaw. Why it is your believe that 90% of cameras are affected I do not know. However, to eliminate the issue completely we started the development of a more durable sensor coating, resistant to corrosion in 2014/15. Leica was always upfront and informative about the issue. Statements were published on a regular basis, including statements in 2014/2015 informing our customers about the potential problem as well as the alternative upgrade options. An unlimited duration of the good will arrangement was not mentioned, only that the regulation valid at that time applied to all cameras independent of their production date. Our M9 and derivate was always sold with a manufacturer’s warranty of 2 years (if purchased from an authorized dealer). For the new regulation we extended this warranty by a 3 year good will period for cameras affected by corrosion. In our statement on 15.05.2017 we informed our customers, until further notice, about the new regulation and charges. The change of this regulation was published on 22.11.2018 and became effective on 1.12.2018. Registered customers were also alerted via email. The directives and deadlines have been deliberately created by executive management to insure fair and equal service, have been widely accepted by our customer and have been implemented without exception. With our upgrade options we are still providing a customer oriented good will arrangement that goes far beyond the usual mandatory warranty terms, offering you a fair value for your used M camera. Kind regards Kirstin Masney Complaint Manager Leica Camera AG Customer Care Am Leitz-Park 5/ D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz-Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g> www.leica-camera.com<http://www.leica-camera.com/> / Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 Von: T.C [mailto:teeseewoo@gmail.com] Gesendet: Freitag, 6. September 2019 12:18 An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>; Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>>; Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>; Paasch, Marita <Marita.Paasch@leica-camera.com<mailto:Marita.Paasch@leica-camera.com>>; Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>; Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>; Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>; Steuer, Dennis <dennis.steuer@leica-camera.com<mailto:dennis.steuer@leica-camera.com>>; Support@leica-camera.com<mailto:Support@leica-camera.com>; Looke, Sandra <Sandra.Looke@leica-camera.com<mailto:Sandra.Looke@leica-camera.com>>; spareparts <spareparts@leica-camera.com<mailto:spareparts@leica-camera.com>>; info@leica-store.hk<mailto:info@leica-store.hk>; jboswell@bbg.gov<mailto:jboswell@bbg.gov>; info@dw.de<mailto:info@dw.de>; readers.representative@latimes.com<mailto:readers.representative@latimes.com>; opinion@nytimes.com<mailto:opinion@nytimes.com>; ashley.vansant@thewashingtondailynews.com<mailto:ashley.vansant@thewashingtondailynews.com>; gina.lee@thewashingtondailynews.com<mailto:gina.lee@thewashingtondailynews.com>; kim.riggs@thewashingtondailynews.com<mailto:kim.riggs@thewashingtondailynews.com>; sylvester.rogers@thewashingtondailynews.com<mailto:sylvester.rogers@thewashingtondailynews.com>; amy.whitaker@thewashingtondailynews.com<mailto:amy.whitaker@thewashingtondailynews.com>; caleb.miller@thewashingtondailynews.com<mailto:caleb.miller@thewashingtondailynews.com>; spencer.stanley@thewashingtondailynews.com<mailto:spencer.stanley@thewashingtondailynews.com>; german.llodrat@thewashingtondailynews.com<mailto:german.llodrat@thewashingtondailynews.com>; cecilia.prokos@thewashingtondailynews.com<mailto:cecilia.prokos@thewashingtondailynews.com>; jason.scott@thewashingtondailynews.com<mailto:jason.scott@thewashingtondailynews.com>; david.cucchiara@thewashingtondailynews.com<mailto:david.cucchiara@thewashingtondailynews.com>; jonathan.rowe@thewashingtondailynews.com<mailto:jonathan.rowe@thewashingtondailynews.com>; \editor@people.com<mailto:editor@people.com>; caroline.hudson@thewashingtondailynews.com<mailto:caroline.hudson@thewashingtondailynews.com>; vail.rumley@thewashingtondailynews.com<mailto:vail.rumley@thewashingtondailynews.com> Cc: 'info@ap.org<mailto:info@ap.org>，' <info@ap.org<mailto:info@ap.org>>; bluesky@tribune.com<mailto:bluesky@tribune.com>; bcjones@usatoday.com<mailto:bcjones@usatoday.com>; laturner@usatoday.com<mailto:laturner@usatoday.com>; dcarruth@usatoday.com<mailto:dcarruth@usatoday.com>; vbradley@usatoday.com<mailto:vbradley@usatoday.com>; rmensah@usatoday.com<mailto:rmensah@usatoday.com>; accuracy@usatoday.com<mailto:accuracy@usatoday.com> Betreff: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide. First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany. As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years. The following is my question for you, I hope you can prove the answer: 1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years. 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems? 3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating? 4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years? 5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit? Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them? If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence. If there is no evidence, do you feel reasonable? Is this Leica's professional ethics? Is this your ethical standard? I look forward to your reply and hope that you will answer my relevant questions. Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>> 于2019年9月6日周五 下午5:18写道： Dear Sir, Thank you for your mail. In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services. Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply. The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided. The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the manufacturer. In such cases warranty claims have to be addressed with the seller/dealer. In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer. You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies. Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera. The general overhaul of the Leica M camera includes the following items: •Cleaning and overhaul of the shutter cocking mechanisms •Cleaning and maintenance/repair of the multifunction wheel •Cleaning of the main switch and shutter speed dial •Adjustment of the baseplate locking system •Refurbishment of engravings •Renewal of the protective film on the baseplate •Maintenance/repair of viewfinder displays Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate. Kind regards / 此致 Customer Care U. Brand Tel.: +49 (0) 6441 2080 189 Fax : +49 (0) 6441 2080 339 customer.care@leica-camera.com<mailto:customer.care@leica-camera.com> Leica Camera AG Customer Care/ Am Leitz-Park 5 /<https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g> 35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g> http://de.leica-camera.com/home/ Von: T.C [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>] Gesendet: Donnerstag, 5. September 2019 23:22 An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>; Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>>; Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>; Paasch, Marita <Marita.Paasch@leica-camera.com<mailto:Marita.Paasch@leica-camera.com>>; Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>; Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>; Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>; Steuer, Dennis <dennis.steuer@leica-camera.com<mailto:dennis.steuer@leica-camera.com>>; Support@leica-camera.com<mailto:Support@leica-camera.com>; Looke, Sandra <Sandra.Looke@leica-camera.com<mailto:Sandra.Looke@leica-camera.com>>; spareparts <spareparts@leica-camera.com<mailto:spareparts@leica-camera.com>>; info@leica-store.hk<mailto:info@leica-store.hk>; jboswell@bbg.gov<mailto:jboswell@bbg.gov>; info@dw.de<mailto:info@dw.de>; readers.representative@latimes.com<mailto:readers.representative@latimes.com>; opinion@nytimes.com<mailto:opinion@nytimes.com>; ashley.vansant@thewashingtondailynews.com<mailto:ashley.vansant@thewashingtondailynews.com>; gina.lee@thewashingtondailynews.com<mailto:gina.lee@thewashingtondailynews.com>; kim.riggs@thewashingtondailynews.com<mailto:kim.riggs@thewashingtondailynews.com>; sylvester.rogers@thewashingtondailynews.com<mailto:sylvester.rogers@thewashingtondailynews.com>; amy.whitaker@thewashingtondailynews.com<mailto:amy.whitaker@thewashingtondailynews.com>; caleb.miller@thewashingtondailynews.com<mailto:caleb.miller@thewashingtondailynews.com>; spencer.stanley@thewashingtondailynews.com<mailto:spencer.stanley@thewashingtondailynews.com>; german.llodrat@thewashingtondailynews.com<mailto:german.llodrat@thewashingtondailynews.com>; cecilia.prokos@thewashingtondailynews.com<mailto:cecilia.prokos@thewashingtondailynews.com>; jason.scott@thewashingtondailynews.com<mailto:jason.scott@thewashingtondailynews.com>; david.cucchiara@thewashingtondailynews.com<mailto:david.cucchiara@thewashingtondailynews.com>; jonathan.rowe@thewashingtondailynews.com<mailto:jonathan.rowe@thewashingtondailynews.com>; \editor@people.com<mailto:editor@people.com>; caroline.hudson@thewashingtondailynews.com<mailto:caroline.hudson@thewashingtondailynews.com>; vail.rumley@thewashingtondailynews.com<mailto:vail.rumley@thewashingtondailynews.com> Cc: 'info@ap.org<mailto:info@ap.org>，' <info@ap.org<mailto:info@ap.org>>; bluesky@tribune.com<mailto:bluesky@tribune.com>; bcjones@usatoday.com<mailto:bcjones@usatoday.com>; laturner@usatoday.com<mailto:laturner@usatoday.com>; dcarruth@usatoday.com<mailto:dcarruth@usatoday.com>; vbradley@usatoday.com<mailto:vbradley@usatoday.com>; rmensah@usatoday.com<mailto:rmensah@usatoday.com>; accuracy@usatoday.com<mailto:accuracy@usatoday.com> Betreff: The Leica Camera seems Cheating Clients. Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality. In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs. Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless. Why is the quality of the camera so low? Why are you constantly promoting high quality cameras? I have written to Leica's public relations department many times, and I have not received a clear answer so far. Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera. And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception? I look forward to the positive response from Leica, and don't evade the problem. Yours, Sincerely. -- Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll. Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten. Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos. Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras? Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten. Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann. Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung? Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus. Ihre [Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> 于2019年9月4日周三 下午9:59写道： Can you tell me what's the authorized dealer in China and Hong Kong? some media in Hong Kong want to report the Leica quality. In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken. Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product. most of us have more than 3 Leica machines, but it's pity we all disappeared these days. Looking for your reply soon. Yours sincerely T.C Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2019年9月4日周三 下午8:46写道： Dear Mr. Wu, Thank you for providing us the proof of purchase. Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable. Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply. In such cases warranty claims have to be addressed with the seller/dealer. Thank you for understanding. Mit freundlichen Grüssen / Kind regards / Cordiali saluti Nadine Coletta Leica Camera AG Customer Care Am Leitz-Park 5, D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz-Park+5,+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g> www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 ******************************************************** Von: [Name] [mailto:teeseewoo@gmail.com] Gesendet: Dienstag, 3. September 2019 08:36 An: CustomerCare <Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>> Betreff: Re: LEICA-estimate 1058152 Nadine Coletta <customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>> 于2019年8月5日周一 下午8:00写道： Dear Leica Customer, Your order confirmation/estimate for the above listed service order number can be found in the attachment. You can track the status of your service order anytime under the following link: http://repair.leica-camera.com/service/repairtracking/index.html If you need further assistance, please contact: Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 Kind Regards Leica Camera AG Customer Care Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966 Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer. Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966 Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer. Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966 Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer. Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966 Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
Attachments named in the archive: image001.jpg; ANGjdJ86-_a8NTBcxnEZCg27KfIINIoLISdIaVrL2ec9-i7Ka7ix1nqpW6xI4wJ1DK3rA06w_em-7D5cyicU40DPJjA3M7TSqDvJL-NRFOtpUMrg9slq94q8efj1xEXKQpZvBblBkGT0_BeRh6crbpa1vm_O_bSdpXcD3dCYGz2uN70jf-JTVw90m9BK5J9E_OilrJ9-rkqypLJtRGZoiavteOYcEHyTbZJmqELYWeC0Kj0mZdbmmUHMa-dNobquzCeBBoJYdDYPJsWgCcz3cK_r4GEQ8V3eAYklD1BDV9oJUSDTgLgxfNg75O5MgRv6l1eDfWOQvI9z4vd9GRT3sxSyvZ1VkrCB5tfOrBNxmOZTLsxnc6rpyWSEXDqepzD1GfIq9jF6OhPHGHpvPojX
Dear Kirstin Masney, This is my 7th letter asking you, Why you don’t inform the clines the CCD have false design before your selling the M camera? The Leica just said: If we know your CCD have so many problem, Till now, you still have not answer this questions. Looking for your reply soon, and stop cheating clients. Here’s what the Leica Exaggerated promotion: Leica stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users. 发件人: Masney, Kirstin <Kirstin.Masney@leica-camera.com> 发送时间: 2019年9月11日 13:14 收件人: teeseewoo@gmail.com 抄送: Kupfer, Sven <Sven.Kupfer@leica-camera.com> 主题: AW: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide. Dear Sir, I can assure you that we are aware of our customers feelings and feedback, due to intense email correspondence and the various discussions in forums and social media. We do care about our customers and certainly understand your argumentation and the frustration and disappointment this is causing. It is however unreasonable to demand that our CEO should resign, that we publicly apologize or lay open internal records. Please understand that we will not comment on this. · Leica always exchanged the CCD on a Good-Will basis with no applicable warranty terms once the guarantee expired, the corrosion issue is not categorized as a material flaw, a recall was never initiated. · We were aware that a technical, permanent solution for the corrosion issue was necessary and informed our customers regularly. · Our statements never referred to an unlimited duration of the good will policy, only that the regulation valid at the time applied independent of the age of the camera or sensor. · The regulation was changed in 2017 and again in 2018, according statements were published and registered customers that released their contact data were informed. Please also keep in mind that our upgrade program offers you a fair value for your used M, depending on the model you choose between €1700 and €3400. The mentioned directives and deadlines have been deliberately created by executive management to insure fair and equal service and have been implemented without exception. Many customer have paid for the repair or accepted an upgrade, we are also obligated towards them to stay with our guidelines and continue to implement the directives Your camera was manufactured in 06/2014, proof of purchase from a Leica authorized dealer at a later date was not provided, the exchange of the CCD is therefore chargeable. We once again ask for your understanding in this matter. Please let us know how you wish to proceed with repair 1058152. Kind regards Kirstin Masney Complaint Manager Leica Camera AG Customer Care Am Leitz-Park 5/ D-35578 Wetzlar / Germany <http://www.leica-camera.com/> www.leica-camera.com / <mailto:Kirstin.Masney@leica-camera.com> Kirstin.Masney@leica-camera.com Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 Von: [Name] [ <mailto:teeseewoo@gmail.com> mailto:teeseewoo@gmail.com] Gesendet: Freitag, 6. September 2019 17:23 An: Masney, Kirstin < <mailto:Kirstin.Masney@leica-camera.com> Kirstin.Masney@leica-camera.com> Betreff: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide. And we hope you can review how Leica describes itself, its so over, and cheating!! The fact it is, the M9 has design problem which you know before selling and did not inform the clients yet, why? On Fri, Sep 6, 2019 at 9:14 PM Masney, Kirstin <Kirstin.Masney@leica-camera.com <mailto:Kirstin.Masney@leica-camera.com> > wrote: Dear Sir, I can certainly understand your position and that this is upsetting to you. The sensors of the M9 (and derivate) are equipped with a specially coated IR filter cover glass to ensure optimum imaging performance, corrosion effects that change the structure of the filter surface can begin to appear after several years. The sensor problem described may not necessarily occur throughout the entire life cycle of many cameras and is therefore not considered a serial flaw. Why it is your believe that 90% of cameras are affected I do not know. However, to eliminate the issue completely we started the development of a more durable sensor coating, resistant to corrosion in 2014/15. Leica was always upfront and informative about the issue. Statements were published on a regular basis, including statements in 2014/2015 informing our customers about the potential problem as well as the alternative upgrade options. An unlimited duration of the good will arrangement was not mentioned, only that the regulation valid at that time applied to all cameras independent of their production date. Our M9 and derivate was always sold with a manufacturer’s warranty of 2 years (if purchased from an authorized dealer). For the new regulation we extended this warranty by a 3 year good will period for cameras affected by corrosion. In our statement on 15.05.2017 we informed our customers, until further notice, about the new regulation and charges. The change of this regulation was published on 22.11.2018 and became effective on 1.12.2018. Registered customers were also alerted via email. The directives and deadlines have been deliberately created by executive management to insure fair and equal service, have been widely accepted by our customer and have been implemented without exception. With our upgrade options we are still providing a customer oriented good will arrangement that goes far beyond the usual mandatory warranty terms, offering you a fair value for your used M camera. Kind regards Kirstin Masney Complaint Manager Leica Camera AG Customer Care <https://www.google.com/maps/search/Am+Leitz-Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g> Am Leitz-Park 5/ D-35578 Wetzlar / Germany <http://www.leica-camera.com/> www.leica-camera.com / <mailto:Kirstin.Masney@leica-camera.com> Kirstin.Masney@leica-camera.com Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 Von: T.C [ <mailto:teeseewoo@gmail.com> mailto:teeseewoo@gmail.com] Gesendet: Freitag, 6. September 2019 12:18 An: Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com>; Brand, Ursula < <mailto:Ursula.Brand@leica-camera.com> Ursula.Brand@leica-camera.com>; <mailto:Mathias.Harsch@leica-camera.com> Mathias.Harsch@leica-camera.com; Paasch, Marita < <mailto:Marita.Paasch@leica-camera.com> Marita.Paasch@leica-camera.com>; <mailto:Beate.Berns@leica-camera.com> Beate.Berns@leica-camera.com; <mailto:Fedja.Bobanovi@leica-camera.com> Fedja.Bobanovi@leica-camera.com; <mailto:Andreas.Hecker@leica-camera.com> Andreas.Hecker@leica-camera.com; Steuer, Dennis < <mailto:dennis.steuer@leica-camera.com> dennis.steuer@leica-camera.com>; <mailto:Support@leica-camera.com> Support@leica-camera.com; Looke, Sandra < <mailto:Sandra.Looke@leica-camera.com> Sandra.Looke@leica-camera.com>; spareparts < <mailto:spareparts@leica-camera.com> spareparts@leica-camera.com>; <mailto:info@leica-store.hk> info@leica-store.hk; <mailto:jboswell@bbg.gov> jboswell@bbg.gov; <mailto:info@dw.de> info@dw.de; <mailto:readers.representative@latimes.com> readers.representative@latimes.com; <mailto:opinion@nytimes.com> opinion@nytimes.com; <mailto:ashley.vansant@thewashingtondailynews.com> ashley.vansant@thewashingtondailynews.com; <mailto:gina.lee@thewashingtondailynews.com> gina.lee@thewashingtondailynews.com; <mailto:kim.riggs@thewashingtondailynews.com> kim.riggs@thewashingtondailynews.com; <mailto:sylvester.rogers@thewashingtondailynews.com> sylvester.rogers@thewashingtondailynews.com; <mailto:amy.whitaker@thewashingtondailynews.com> amy.whitaker@thewashingtondailynews.com; <mailto:caleb.miller@thewashingtondailynews.com> caleb.miller@thewashingtondailynews.com; <mailto:spencer.stanley@thewashingtondailynews.com> spencer.stanley@thewashingtondailynews.com; <mailto:german.llodrat@thewashingtondailynews.com> german.llodrat@thewashingtondailynews.com; <mailto:cecilia.prokos@thewashingtondailynews.com> cecilia.prokos@thewashingtondailynews.com; <mailto:jason.scott@thewashingtondailynews.com> jason.scott@thewashingtondailynews.com; <mailto:david.cucchiara@thewashingtondailynews.com> david.cucchiara@thewashingtondailynews.com; <mailto:jonathan.rowe@thewashingtondailynews.com> jonathan.rowe@thewashingtondailynews.com; \ <mailto:editor@people.com> editor@people.com; <mailto:caroline.hudson@thewashingtondailynews.com> caroline.hudson@thewashingtondailynews.com; <mailto:vail.rumley@thewashingtondailynews.com> vail.rumley@thewashingtondailynews.com Cc: ' <mailto:info@ap.org> info@ap.org，' < <mailto:info@ap.org> info@ap.org>; <mailto:bluesky@tribune.com> bluesky@tribune.com; <mailto:bcjones@usatoday.com> bcjones@usatoday.com; <mailto:laturner@usatoday.com> laturner@usatoday.com; <mailto:dcarruth@usatoday.com> dcarruth@usatoday.com; <mailto:vbradley@usatoday.com> vbradley@usatoday.com; <mailto:rmensah@usatoday.com> rmensah@usatoday.com; <mailto:accuracy@usatoday.com> accuracy@usatoday.com Betreff: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide. First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany. As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years. The following is my question for you, I hope you can prove the answer: 1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years. 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems? 3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating? 4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years? 5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit? Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them? If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence. If there is no evidence, do you feel reasonable? Is this Leica's professional ethics? Is this your ethical standard? I look forward to your reply and hope that you will answer my relevant questions. Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> > 于2019年9月6日周五 下午5:18写道： Dear Sir, Thank you for your mail. In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services. Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply. The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided. The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the manufacturer. In such cases warranty claims have to be addressed with the seller/dealer. In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer. You may find all the stores / authorized dealers in Greater China on: <https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies. Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera. The general overhaul of the Leica M camera includes the following items: •Cleaning and overhaul of the shutter cocking mechanisms •Cleaning and maintenance/repair of the multifunction wheel •Cleaning of the main switch and shutter speed dial •Adjustment of the baseplate locking system •Refurbishment of engravings •Renewal of the protective film on the baseplate •Maintenance/repair of viewfinder displays Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate. Kind regards / 此致 Customer Care U. Brand Tel.: +49 (0) 6441 2080 189 Fax : +49 (0) 6441 2080 339 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com Leica Camera AG Customer Care/ <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g> Am Leitz-Park 5 / <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g> 35578 Wetzlar / Germany <http://de.leica-camera.com/home/> http://de.leica-camera.com/home/ Von: T.C [mailto: <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com] Gesendet: Donnerstag, 5. September 2019 23:22 An: Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com>; Brand, Ursula < <mailto:Ursula.Brand@leica-camera.com> Ursula.Brand@leica-camera.com>; <mailto:Mathias.Harsch@leica-camera.com> Mathias.Harsch@leica-camera.com; Paasch, Marita < <mailto:Marita.Paasch@leica-camera.com> Marita.Paasch@leica-camera.com>; <mailto:Beate.Berns@leica-camera.com> Beate.Berns@leica-camera.com; <mailto:Fedja.Bobanovi@leica-camera.com> Fedja.Bobanovi@leica-camera.com; <mailto:Andreas.Hecker@leica-camera.com> Andreas.Hecker@leica-camera.com; Steuer, Dennis < <mailto:dennis.steuer@leica-camera.com> dennis.steuer@leica-camera.com>; <mailto:Support@leica-camera.com> Support@leica-camera.com; Looke, Sandra < <mailto:Sandra.Looke@leica-camera.com> Sandra.Looke@leica-camera.com>; spareparts < <mailto:spareparts@leica-camera.com> spareparts@leica-camera.com>; <mailto:info@leica-store.hk> info@leica-store.hk; <mailto:jboswell@bbg.gov> jboswell@bbg.gov; <mailto:info@dw.de> info@dw.de; <mailto:readers.representative@latimes.com> readers.representative@latimes.com; <mailto:opinion@nytimes.com> opinion@nytimes.com; <mailto:ashley.vansant@thewashingtondailynews.com> ashley.vansant@thewashingtondailynews.com; <mailto:gina.lee@thewashingtondailynews.com> gina.lee@thewashingtondailynews.com; <mailto:kim.riggs@thewashingtondailynews.com> kim.riggs@thewashingtondailynews.com; <mailto:sylvester.rogers@thewashingtondailynews.com> sylvester.rogers@thewashingtondailynews.com; <mailto:amy.whitaker@thewashingtondailynews.com> amy.whitaker@thewashingtondailynews.com; <mailto:caleb.miller@thewashingtondailynews.com> caleb.miller@thewashingtondailynews.com; <mailto:spencer.stanley@thewashingtondailynews.com> spencer.stanley@thewashingtondailynews.com; <mailto:german.llodrat@thewashingtondailynews.com> german.llodrat@thewashingtondailynews.com; <mailto:cecilia.prokos@thewashingtondailynews.com> cecilia.prokos@thewashingtondailynews.com; <mailto:jason.scott@thewashingtondailynews.com> jason.scott@thewashingtondailynews.com; <mailto:david.cucchiara@thewashingtondailynews.com> david.cucchiara@thewashingtondailynews.com; <mailto:jonathan.rowe@thewashingtondailynews.com> jonathan.rowe@thewashingtondailynews.com; \ <mailto:editor@people.com> editor@people.com; <mailto:caroline.hudson@thewashingtondailynews.com> caroline.hudson@thewashingtondailynews.com; <mailto:vail.rumley@thewashingtondailynews.com> vail.rumley@thewashingtondailynews.com Cc: ' <mailto:info@ap.org> info@ap.org，' < <mailto:info@ap.org> info@ap.org>; <mailto:bluesky@tribune.com> bluesky@tribune.com; <mailto:bcjones@usatoday.com> bcjones@usatoday.com; <mailto:laturner@usatoday.com> laturner@usatoday.com; <mailto:dcarruth@usatoday.com> dcarruth@usatoday.com; <mailto:vbradley@usatoday.com> vbradley@usatoday.com; <mailto:rmensah@usatoday.com> rmensah@usatoday.com; <mailto:accuracy@usatoday.com> accuracy@usatoday.com Betreff: The Leica Camera seems Cheating Clients. Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality. In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs. Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless. Why is the quality of the camera so low? Why are you constantly promoting high quality cameras? I have written to Leica's public relations department many times, and I have not received a clear answer so far. Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera. And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception? I look forward to the positive response from Leica, and don't evade the problem. Yours, Sincerely. -- Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll. Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten. Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos. Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras? Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten. Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann. Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung? Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus. Ihre [Name] < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道： Can you tell me what's the authorized dealer in China and Hong Kong? some media in Hong Kong want to report the Leica quality. In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken. Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product. most of us have more than 3 Leica machines, but it's pity we all disappeared these days. Looking for your reply soon. Yours sincerely T.C Coletta, Nadine <Nadine.Coletta@leica-camera.com <mailto:Nadine.Coletta@leica-camera.com> > 于2019年9月4日周三 下午8:46写道： Dear Mr. Wu, Thank you for providing us the proof of purchase. Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable. Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply. In such cases warranty claims have to be addressed with the seller/dealer. Thank you for understanding. Mit freundlichen Grüssen / Kind regards / Cordiali saluti Nadine Coletta Leica Camera AG Customer Care <https://www.google.com/maps/search/Am+Leitz-Park+5,+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g> Am Leitz-Park 5, D-35578 Wetzlar / Germany <http://www.leica-camera.com/> www.leica-camera.com / <mailto:nadine.coletta@leica-camera.com> nadine.coletta@leica-camera.com Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 ******************************************************** Von: [Name] [ <mailto:teeseewoo@gmail.com> mailto:teeseewoo@gmail.com] Gesendet: Dienstag, 3. September 2019 08:36 An: CustomerCare < <mailto:Customer.Care@leica-camera.com> Customer.Care@leica-camera.com> Betreff: Re: LEICA-estimate 1058152 Nadine Coletta <customer.care@leica-camera.com <mailto:customer.care@leica-camera.com> > 于2019年8月5日周一 下午8:00写道： Dear Leica Customer, Your order confirmation/estimate for the above listed service order number can be found in the attachment. You can track the status of your service order anytime under the following link: http://repair.leica-camera.com/service/repairtracking/index.html If you need further assistance, please contact: Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 Kind Regards Leica Camera AG Customer Care Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966 Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer. Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966 Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer. Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966 Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer. Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966 Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
Attachments named in the archive: image.png; image.png; image.png; ANGjdJ-sX6uJKfuc6BbaldHfFtxYUcVeoEV0F6qgpEuvH_9-W8BTPwlUs_16200OJdO547WMjn438AhtaeKbQOYzAh-UdFjL_5ouX9y3FqTaybSyURVRh6M9jYJDgOgz4fvVV1xr-fI9bk2981AHpc6x-8jHAKTX7bv8PPZAKt3EA8YDZ3Fi26KYIXceoRIBEx495fh6jfbHyy9LqioXNQJGnqYPicNapQHZ7FR05ssowPsfb-5DHvMdxhyyap_DKNjvKx1G0Y0xOaaIJxxfa8KtrWLgQT8yzyMY-nE3lB_3E-IizJg4tg9EvntB74A; ANGjdJ-ulD265_x-7XAM8fewMaKLYnkYOKKEmFGfCHRoopVjrmJ1P4CmFjFqjaF-Li7na4L409cpDcJRKG3UQUMNgM7h9OlZmhyr4m0v1p8zHiS-X_NITeWj4ReuU6TBxK5DUoi93OsJp065Ol
Dear Ursula Brand, This is T.C form Hong Kong, these days I traveled with my trusted Leica M9 to Tibet, and today I found all our photos become as following, can you tell me what should I do? what Leica became this quality? [image: image.png] [image: image.png] [image: image.png] On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote: > First of all, thank you for your reply. In order to be fair, we will > forward your responding colleagues to the major media around the world, > including all members of Congress in Germany. > > As you said in your reply, Leica has been replacing sensors for free for > many years. Why? Because of the quality problem, all the Leica machines we > purchased, the sensors have problems, and it is not a problem within five > years, basically there are problems within three years. > > The following is my question for you, I hope you can prove the answer: > > 1. Why, most of the CCDs of more than 90% of the Leica M machines have > problems within three years. > 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not > know in advance that the sensor will be prone to problems? And more than > 90% of the machines have problems? > 3. Why do you know that when you make a profit in sales, you will not be > charged for the beginning of 2017? Is there any difference between this and > cheating? > 4. My machine is in your factory for three years, and you have replaced > the agent in Asia. I can't contact you for repair. I know that I am on a > business trip to Germany and I got your factory in person, but > unfortunately, I Another feeling of being cheated. I want to consult you > again. Is there a problem with my machine in the factory for three years, > or is it a problem after leaving the factory for 5 years? > 5. Leica is deliberately selling a camera with a problematic CCD quality. > Can it be forced to pay for expensive repairs every three years, in order > to make a profit? > > Finally, as a consumer, you have always advertised that your quality is > German quality, good quality, why do you never know that your CCD will have > more than 90% chance of being bad in three years when you are selling? > Lose, and then continue to charge fees? Do I have to pay you expensive > repairs every three years and need to go to Germany in person to deal with > them? > > If you have made it clear that your CCD is easy to break in 2014 and 2015 > sales, please provide your evidence. > > If there is no evidence, do you feel reasonable? > > Is this Leica's professional ethics? > > Is this your ethical standard? > > I look forward to your reply and hope that you will answer my relevant > questions. > > > > > > > > Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道： > > Dear Sir, > > > > Thank you for your mail. > > > > > > In order to ensure fair and equal service to all our customers, we have > specific policies regarding the pricing of our services. > > Any Leica product comes with a manufacturer’s guarantee that is valid > worldwide if the product was purchased from an authorized dealer. > > If a product was purchased via an unauthorized channel or proof of > purchase from an authorized dealer cannot be verified, regular repair > charges apply. > > The terms of warranty as stated in our official documents apply > internationally. Proof of purchase from an authorized dealer has to be > provided. > > The standard LEICA product guarantee does not affect your statutory > guarantee rights towards the distributor of your LEICA products but does > not apply to the > > manufacturer. > > In such cases warranty claims have to be addressed with the seller/dealer. > > In the case of your camera, we sold it to Austria and the purchase receipt > you have sent is in Chinese letters and not signed or stamped by any dealer. > > You may find all the stores / authorized dealers in Greater China on: > https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html > > > > Leica has been replacing sensors free of charge for some years now and > only charged part for the material cost since 01.09.2017 for affected > cameras older than 5 years. We did not come by this decision lightly, but > are unable to continue this service any longer. Starting on 01.12.2018 a > contribution of €1303 + VAT applies. > > > > Included in this programme is a free general overhaul of your Leica M > camera and a one year warranty on the same terms as for new products. This > offer expresses our commitment to conserving the value of the camera. > > > > The general overhaul of the Leica M camera includes the following items: > > •Cleaning and overhaul of the shutter cocking mechanisms > > •Cleaning and maintenance/repair of the multifunction wheel > > •Cleaning of the main switch and shutter speed dial > > •Adjustment of the baseplate locking system > > •Refurbishment of engravings > > •Renewal of the protective film on the baseplate > > •Maintenance/repair of viewfinder displays > > > > Upgrade options are still available. Instead of a sensor exchange we offer > our customers the option to trade-in the affected camera and to purchase > one of the selected camera models to the following attractive conditions. > We informed you about this option with the estimate. > > > > > > Kind regards / 此致 > > > > Customer Care > U. Brand > > > > Tel.: +49 (0) 6441 2080 189 > Fax : +49 (0) 6441 2080 339 > customer.care@leica-camera.com > > > > > > Leica Camera AG > Customer Care/ Am Leitz-Park 5 / > 35578 Wetzlar / Germany > > http://de.leica-camera.com/home/ > > > > > > > > > > > > *Von:* T.C [mailto:teeseewoo@gmail.com] > *Gesendet:* Donnerstag, 5. September 2019 23:22 > *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula < > Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch, > Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com; > Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer, > Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke, > Sandra <Sandra.Looke@leica-camera.com>; spareparts < > spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov; > info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; > ashley.vansant@thewashingtondailynews.com; > gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; > sylvester.rogers@thewashingtondailynews.com; > amy.whitaker@thewashingtondailynews.com; > caleb.miller@thewashingtondailynews.com; > spencer.stanley@thewashingtondailynews.com; > german.llodrat@thewashingtondailynews.com; > cecilia.prokos@thewashingtondailynews.com; > jason.scott@thewashingtondailynews.com; > david.cucchiara@thewashingtondailynews.com; > jonathan.rowe@thewashingtondailynews.com; \editor@people.com; > caroline.hudson@thewashingtondailynews.com; > vail.rumley@thewashingtondailynews.com > *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com; > bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; > vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com > *Betreff:* The Leica Camera seems Cheating Clients. > > > > Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, > has promised consumers that the CCD for digital camera M-System is lifetime > warranty and claims to be of high quality. > > > > In fact, within five years, I personally went to the headquarters of the > Leica company in Germany, and the problems of the camera have been > repeatedly and repeatedly, based on the high maintenance costs. > > > > Everything promised before, with the change of the agency, Leica's German > headquarters also hopes that the customer's promised lifetime maintenance > will become a fee-based repair under the overlord clause. The high-quality > camera promised before will become damaged every year. Cameras, and camera > quality issues are endless. > > > > Why is the quality of the camera so low? Why are you constantly promoting > high quality cameras? > > > > I have written to Leica's public relations department many times, and I > have not received a clear answer so far. > > > > Therefore, I hope to disclose this letter to the media and hope that Leica > can publicly answer the quality of the camera. > > > > And more than a few hundred people, in Hong Kong, Taiwan, Macau and > mainland China, have received public notice from Leica that they will > guarantee the CCD warranty of the Leica M-System camera for life, but the > fact is that Leica can always Change the promise, what is the difference > between this deception? > > > > I look forward to the positive response from Leica, and don't evade the > problem. > > > > Yours, Sincerely. > > > > -- > > Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in > Deutschland, hat den Verbrauchern versprochen, dass das CCD für das > M-System der Digitalkamera lebenslange Garantie bietet und von hoher > Qualität sein soll. > > > > Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der > Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind > aufgrund der hohen Wartungskosten immer wieder aufgetreten. > > > > Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge > auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der > Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem > Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, > Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der > Kameraqualität sind endlos. > > > > Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig > hochwertige Kameras? > > > > Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch > keine klare Antwort erhalten. > > > > Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, > dass Leica die Qualität der Kamera öffentlich beantworten kann. > > > > Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in > Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte > lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung > erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern > Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung? > > > > Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem > nicht aus. > > > > Ihre > > > > > > [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道： > > Can you tell me what's the authorized dealer in China and Hong Kong? > > > > some media in Hong Kong want to report the Leica quality. > > > > In fact, my M9 and M Monochrome did not change for one time, and it broken > long time ago ,not this time only. I even don't know it's already broken. > > > > Me, and the Leica Fans Association in Hong Kong, will go to the Official > Dealer in Hong Kong and Beijing, asking when the Leica new policy and why > don‘’t inform us before the Leica sell the product. > > > > most of us have more than 3 Leica machines, but it's pity we all > disappeared these days. > > > > Looking for your reply soon. > > > > Yours sincerely > > > > T.C > > > > > > > > Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道： > > Dear Mr. Wu, > > > > Thank you for providing us the proof of purchase. > > > > Unfortunately, the purchase invoice and receipt provided below are not > acknowledgeable. > > Any Leica product comes with a manufacturer’s guarantee that is valid > worldwide if the product was purchased from an authorized dealer. If a > product was purchased via an unauthorized channel or proof of purchase > from an authorized dealer cannot be verified, regular repair charges apply. > > > > In such cases warranty claims have to be addressed with the seller/dealer. > > > > Thank you for understanding. > > > > Mit freundlichen Grüssen / Kind regards / Cordiali saluti > > Nadine Coletta > > Leica Camera AG > Customer Care > Am Leitz-Park 5, D-35578 Wetzlar / Germany > www.leica-camera.com / nadine.coletta@leica-camera.com > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > > > ******************************************************** > > > > *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>] > *Gesendet:* Dienstag, 3. September 2019 08:36 > *An:* CustomerCare <Customer.Care@leica-camera.com> > *Betreff:* Re: LEICA-estimate 1058152 > > > > > > > > > > > > Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道： > > Dear Leica Customer, > > Your order confirmation/estimate for the above listed service order > number can be found in the attachment. > > You can track the status of your service order anytime under the > following link: > > http://repair.leica-camera.com/service/repairtracking/index.html > > If you need further assistance, please contact: > > Customer.Care@leica-camera.com > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > Kind Regards > > Leica Camera AG > Customer Care > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita > Paasch > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. > > > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita > Paasch > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. > > >
Attachments named in the archive: icon.png; ANGjdJ-81iIFf-i0N_4pyuLuIq9xwL8iENpBG5jAmkpUkUyyeq7c6-Daxgxh7c8qaYtyI6jErW_GPvL-REiOhGeP_z6itr_kC1vD_zchISKX28Uc4Z94duX_9v2k3aDh2v6f6O5q2Wr8KN7kKQq34T29W2-rn7d7vPQtLHg-acj02NUmF_qWxKMLmZmmPI5NiAWHZmILuOBci2ms-1QHhGXXwh-qYyCog-Gr-JR02Yu1BjHZDYdSRojkO7gM2T6T9-aEQpoYzF6Es9uwhQpWRop7quVXBV1d9hfvxpv5LAQbX2e7F7ykUcRH_mLTbB5X-cegEKJAffBZm6xv2yrGBvIeRuq_y6f00xdZ9BpnrdTAG80U1QKh062RUVH4SK77tmoxKk4aeK7xlXNyz_xW
** Address not found ** Your message wasn't delivered to german.llodrat@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail. Learn more here: https://support.google.com/mail/?p=NoSuchUser The response was: 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp Final-Recipient: rfc822; german.llodrat@thewashingtondailynews.com Action: failed Status: 5.1.1 Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp Last-Attempt-Date: Sat, 18 Jun 2022 06:28:01 -0700 (PDT) ----- Message truncated -----
Attachments named in the archive: icon.png; ANGjdJ8Awn-MseEZ0DpTyC4nHjvMYF5KFRT8frn6XuedQ4KLfYd9IfKSl9MUcrYVHniwIhyub7pbOJ5SlXpJpGhH089H3CgQwhcPf2xkqpdsWlPmaSo9MM78J8vfa-oGGszOMYvK5Aa5G7uDrzL50NKEDZjn2lg3n0jdQv8QCvBj1MGVRevQveWsJ2SA9VsgVpX_c89Z_g9Fw5vPWHd-jsVtJrTcfyVKmIMPHZl1n6BW_dW1fNfg8jcz_RqpD3hupipvHy1rmiarqZRu_Q9zRmERNqmG0HZJqLc0BDyoQtn6F3DdNfAL5rtbxrzQmW4lxwgR0H87GPw66xh6YqIkrIIgGKUDVNsPf4PYUqzgwVlNBvR1hI2ub7HpDzIkQ-PQjsquedtzAbE8aRM6AHth
** Address not found ** Your message wasn't delivered to amy.whitaker@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail. Learn more here: https://support.google.com/mail/?p=NoSuchUser The response was: 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp Final-Recipient: rfc822; amy.whitaker@thewashingtondailynews.com Action: failed Status: 5.1.1 Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp Last-Attempt-Date: Sat, 18 Jun 2022 06:28:01 -0700 (PDT) ----- Message truncated -----
Attachments named in the archive: icon.png; ANGjdJ-GE2LBrtzDk2rNSdR702SdV4OajlEwieHuSLm3ZC5RtkslRBeSwX6CN_1KJpJSe0znkc0KArCmgTdVaPfaHXuBokTU5vX7nm6prdM9OTMwqM8mzhV77ZwOEZ9DtRiuSG3fmR8QUE7Z8LrDllYuJtZf6i-nexQTbdDfP3NHkJI8ljD_o_YqYTRUz8bGYdx_mq4ajx85lBpz61YXoaway-QTkXoKOc-ArbPX229qze1G2W0xo9RmU6w0pzCbpR_0vrZlubg6zJ8tbt6U9qBDqGPj-j0XgkUIPLwiSBAFlCXH9TgsHe9TwD77KufRt9iAN9cPE361H3G6yBF6VZ99JtEqHWNZ-ixXIpNO2ZHzfIYZTFdxkmfYaSATsJjA29uvKv4SZODbl-3Hs-wB
** Address not found ** Your message wasn't delivered to cecilia.prokos@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail. Learn more here: https://support.google.com/mail/?p=NoSuchUser The response was: 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp Final-Recipient: rfc822; cecilia.prokos@thewashingtondailynews.com Action: failed Status: 5.1.1 Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp Last-Attempt-Date: Sat, 18 Jun 2022 06:28:01 -0700 (PDT) ----- Message truncated -----
Attachments named in the archive: icon.png; ANGjdJ8LRt2ZxKW1pMdGZGgfO_YSzfWL227iFqE5Q2QlO6A99VDNxxW8-HfDxDHgjaqN7H0rAj5IsAItaIaZ-12UzMy7KnTg9iEDE5tMOBavBj6I_G0tTrLBERbaJrEdo9k77dxZJOmP0Ruq9c8kmZ36SwXfQBvvrLNgjOsVxrUIy7uwZQAKV5k9QFpiTKAaMJR8QidxYLzvw8qcRnsstFHReUVdXzydcO-xYovRNeUw37aSv8RXHKQlmJF6fLSEGlqYwoB5VyjZQEhdymHsvNAyqnbCMVGgPSMnY7y-FHLkubYVQMHkvRQJJzrm83S84qI0mbCdLdNyqLFgGruxu_Qld0-9h3x2rZ8dbKS1w3UFT1JpmdXLwBeKQEpiY79HLXVQuW9Qpz9HXK6Pm_oc
** Address not found ** Your message wasn't delivered to spencer.stanley@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail. Learn more here: https://support.google.com/mail/?p=NoSuchUser The response was: 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp Final-Recipient: rfc822; spencer.stanley@thewashingtondailynews.com Action: failed Status: 5.1.1 Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp Last-Attempt-Date: Sat, 18 Jun 2022 06:28:01 -0700 (PDT) ----- Message truncated -----
Attachments named in the archive: icon.png; ANGjdJ82KlfsC2Zz8Ic6ZTRStH_uVBRIcZxcatDUF3JmxBfPoNLPVwOl7thdg5XiARYwB68EQAFjacYUVDjpX49hwpHnH1ioK41tUbAuyxKjDfIdZWgOcqsVwIBz7AFQTIwU7Hvo2y2SUIk-fQQAmBLNiqyCYxaRN17W40u6zI5iOIpzQOmcYbTlDrJ_IJt2IoJj2z6Qk3C0j78bReoOlrPnVv797u60NYwtKS9o0HMFks9hW94DoOj-otwPXlHhKHg8fSk-S4VT459vxbiLgkOD3LJ1HkMxf1aWSvmKdHSq2e-JD9mRS5x4s5SKaY6OTPt62j673zbslDIReU_1VGPM8tvun6RA59-KD8F9RpBI9V4JQhgW1LPYp56HlpF4c1FXEutDYgj2aBcX3-_Q
** Address not found ** Your message wasn't delivered to sylvester.rogers@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail. Learn more here: https://support.google.com/mail/?p=NoSuchUser The response was: 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp Final-Recipient: rfc822; sylvester.rogers@thewashingtondailynews.com Action: failed Status: 5.1.1 Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp Last-Attempt-Date: Sat, 18 Jun 2022 06:28:01 -0700 (PDT) ----- Message truncated -----
Attachments named in the archive: icon.png; ANGjdJ96qNSHU3VNPEbEqKsaoR61oWBAm8YBeVJgrEn0r3oBuVFXmeWf3Yq6bLBWS5RYX6JSwgt7fZF8m2n9PJND2Ru2_Ipi-TAh59t8R9FbxzHkEdfVTqAjpXqMiOUkxyxUbc-_jNgJwLjtLRKFqVSEqpr517Cs2Ot5BqfHMWIZDkASYc98sttK1hM4tLy7U27Fy6Yu7ngNZDe9187-rrXd0YtmTNIzPZ4c1pnceEeP0j_zxPhW6hQcaBM7XY27QXFhJy8S-nClnR1z145Nzubc-JAWH6Ov3ymC1LsVUQy7V110st-grTw95vaSHEYmZ-4SDjdKC78293eWgAUenP-nRTZgrnvIDnBBzlU0u5BJOvq1OoGPUgdaoEY7nWsNJi3wR-B5RR-AR3vLRu1p
** Address not found ** Your message wasn't delivered to caleb.miller@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail. Learn more here: https://support.google.com/mail/?p=NoSuchUser The response was: 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp Final-Recipient: rfc822; caleb.miller@thewashingtondailynews.com Action: failed Status: 5.1.1 Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp Last-Attempt-Date: Sat, 18 Jun 2022 06:28:01 -0700 (PDT) ----- Message truncated -----
Attachments named in the archive: icon.png; ANGjdJ8TJm0Xxor2fO-5V9SIWvLl8-Dq-K_E0m-zH_zJJ4pF1j9SAA5nANIWBl4EGvhrxB1ffOU7cQe31mGJ4rOndymeXWTXLccqGFOMcKjhrSkVpzucE0jg55dFqd2bgOIVKqJ6vN3hhueffBZxnVVW4ZsHDyE1vW1WKzGLrfWvw94m5kQuKT-2-dBzqw84w7kw66R75Id5rKuy-ydLPd9BGYX6is1hUNwoQs7D00hh0Pj8Zjn1lKdJ4pb89-bvP3XsUO6aHluxnE8YF0NQ6WxvQBlAZeEufjb06zpXmqwGMsayEJ327Hrc1Getgm8uZRTGTUGnAI3hFzV6md7PcdY0eDWVLvIwIRfcM_fX7q5iga9EzGLMqd6HOX_DPAevePpZDGwTOyKn5y66h6aa
** Address not found ** Your message wasn't delivered to david.cucchiara@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail. Learn more here: https://support.google.com/mail/?p=NoSuchUser The response was: 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp Final-Recipient: rfc822; david.cucchiara@thewashingtondailynews.com Action: failed Status: 5.1.1 Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp Last-Attempt-Date: Sat, 18 Jun 2022 06:28:01 -0700 (PDT) ----- Message truncated -----
Attachments named in the archive: icon.png; ANGjdJ-iAPtCXbUS4P4ning46eIKCpcNhCi2yv_P8BWcWQwwiX87V-ow6j8unmsZqhWj7UfbNjAbPRIwn-isyj1m9YhKDP09CeFsoWtNz70OOYM6ZkeE-wyY8ksqQ2Terjt90Xpj3zmGbIbrVz_pmfUKNb9cGwLHS-86RrNX4BZ-gz6x3OlAdzKZpuiWHfnNcJjWSkHONg5x23xRLuMIwvqREfq6rQQBtmN4mp0IKU1UiAMM1kTOjYER8sDlCFvXTEhvJbsvaBkLsffZgxegvtsKIWFExbCZ6bISlsp4XTLb3tbeykTt_4dcHr5cT1QrKVXwTgA9dWtYlHnROX0565E-5Y2QkZ7a7gz3G7X2GdLb5cx8of__Us0NUmlDCBukOGCW3g6ptoJxH-zy8yV7
** Address not found ** Your message wasn't delivered to caroline.hudson@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail. Learn more here: https://support.google.com/mail/?p=NoSuchUser The response was: 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp Final-Recipient: rfc822; caroline.hudson@thewashingtondailynews.com Action: failed Status: 5.1.1 Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp Last-Attempt-Date: Sat, 18 Jun 2022 06:28:01 -0700 (PDT) ----- Message truncated -----
Attachments named in the archive: icon.png; ANGjdJ8UOk0jqDTl6sIh47GFaH5uTh4-Fi6NpljvxJ9dAzwqWfJ7gmW1tLiriw2xl-bry7tg-XDzFUBLkCz688AtXqRufIbYdfxHjaRC_AAUCVnKZWGkiGOldpJTiCOeXbNFGpGHnFfNMfmhwT7rHDVrSvegF_j8fFlG1DzN3Qw8ARnJOQWpS_s554Jw9AML2wI70FqPRFLGKxpddkN6BcIQuk4WfV-YHrxovGTha6Wa9EczETU2OEu5qNZo5DJTFdpaq9n1g8cKX352afGG5zlV8offsOJjByJZ9NTEm7EV9xKOzO8MrY1SqLwTj5lZ_KHBVBc7SRI-YYd2uQuHx0jVfQBuE6o0xOvEm6WTwMcVaPn8lQQKGOsx3F3Qo0Va88LtPxBeKMWKATuGNLtB
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Message-ID: <CAK3OhgD2+=_aQR15js+jcUWwuHo1Fmat=xj=xvhZ9Z27wPBg4g@mail.gmail.com>
Subject: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic
cameras and making expensive annual maintenance fees for customers worldwide.
To: "Coletta, Nadine" <Nadine.Coletta@leica-camera.com>, "Brand-Gerheim,
Ursula" <Ursula.Brand-Gerheim@leica-camera.com>,
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---------- Forwarded message --------- From: [Name] <teeseewoo@gmail.com> Date: Sat, Jun 18, 2022 at 9:27 PM Subject: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide. To: Coletta, Nadine <Nadine.Coletta@leica-camera.com>, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com>, < Mathias.Harsch@leica-camera.com>, Marita.Paasch < Marita.Paasch@leica-camera.com>, <Beate.Berns@leica-camera.com>, < Fedja.Bobanovi@leica-camera.com>, <Andreas.Hecker@leica-camera.com>, dennis.steuer <dennis.steuer@leica-camera.com>, <Support@leica-camera.com>, sandra.looke <sandra.looke@leica-camera.com>, spareparts < spareparts@leica-camera.com>, info <info@leica-store.hk>, jboswell < jboswell@bbg.gov>, info <info@dw.de>, <readers.representative@latimes.com>, OP-ED Dept <opinion@nytimes.com>, Ashley Vansant < ashley.vansant@thewashingtondailynews.com>, < gina.lee@thewashingtondailynews.com>, <kim.riggs@thewashingtondailynews.com>, <sylvester.rogers@thewashingtondailynews.com>, < amy.whitaker@thewashingtondailynews.com>, < caleb.miller@thewashingtondailynews.com>, < spencer.stanley@thewashingtondailynews.com>, < german.llodrat@thewashingtondailynews.com>, < cecilia.prokos@thewashingtondailynews.com>, jason.scott < jason.scott@thewashingtondailynews.com>, < david.cucchiara@thewashingtondailynews.com>, < jonathan.rowe@thewashingtondailynews.com>, < caroline.hudson@thewashingtondailynews.com>, < vail.rumley@thewashingtondailynews.com> Cc: info@ap.org， <info@ap.org>, <bluesky@tribune.com>, bcjones < bcjones@usatoday.com>, <laturner@usatoday.com>, <dcarruth@usatoday.com>, < vbradley@usatoday.com>, <rmensah@usatoday.com>, <accuracy@usatoday.com> Dear Ursula Brand, This is T.C form Hong Kong, these days I traveled with my trusted Leica M9 to Tibet, and today I found all our photos become as following, can you tell me what should I do? what Leica became this quality? [image: image.png] [image: image.png] [image: image.png] On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote: > First of all, thank you for your reply. In order to be fair, we will > forward your responding colleagues to the major media around the world, > including all members of Congress in Germany. > > As you said in your reply, Leica has been replacing sensors for free for > many years. Why? Because of the quality problem, all the Leica machines we > purchased, the sensors have problems, and it is not a problem within five > years, basically there are problems within three years. > > The following is my question for you, I hope you can prove the answer: > > 1. Why, most of the CCDs of more than 90% of the Leica M machines have > problems within three years. > 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not > know in advance that the sensor will be prone to problems? And more than > 90% of the machines have problems? > 3. Why do you know that when you make a profit in sales, you will not be > charged for the beginning of 2017? Is there any difference between this and > cheating? > 4. My machine is in your factory for three years, and you have replaced > the agent in Asia. I can't contact you for repair. I know that I am on a > business trip to Germany and I got your factory in person, but > unfortunately, I Another feeling of being cheated. I want to consult you > again. Is there a problem with my machine in the factory for three years, > or is it a problem after leaving the factory for 5 years? > 5. Leica is deliberately selling a camera with a problematic CCD quality. > Can it be forced to pay for expensive repairs every three years, in order > to make a profit? > > Finally, as a consumer, you have always advertised that your quality is > German quality, good quality, why do you never know that your CCD will have > more than 90% chance of being bad in three years when you are selling? > Lose, and then continue to charge fees? Do I have to pay you expensive > repairs every three years and need to go to Germany in person to deal with > them? > > If you have made it clear that your CCD is easy to break in 2014 and 2015 > sales, please provide your evidence. > > If there is no evidence, do you feel reasonable? > > Is this Leica's professional ethics? > > Is this your ethical standard? > > I look forward to your reply and hope that you will answer my relevant > questions. > > > > > > > > Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道： > > Dear Sir, > > > > Thank you for your mail. > > > > > > In order to ensure fair and equal service to all our customers, we have > specific policies regarding the pricing of our services. > > Any Leica product comes with a manufacturer’s guarantee that is valid > worldwide if the product was purchased from an authorized dealer. > > If a product was purchased via an unauthorized channel or proof of > purchase from an authorized dealer cannot be verified, regular repair > charges apply. > > The terms of warranty as stated in our official documents apply > internationally. Proof of purchase from an authorized dealer has to be > provided. > > The standard LEICA product guarantee does not affect your statutory > guarantee rights towards the distributor of your LEICA products but does > not apply to the > > manufacturer. > > In such cases warranty claims have to be addressed with the seller/dealer. > > In the case of your camera, we sold it to Austria and the purchase receipt > you have sent is in Chinese letters and not signed or stamped by any dealer. > > You may find all the stores / authorized dealers in Greater China on: > https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html > > > > Leica has been replacing sensors free of charge for some years now and > only charged part for the material cost since 01.09.2017 for affected > cameras older than 5 years. We did not come by this decision lightly, but > are unable to continue this service any longer. Starting on 01.12.2018 a > contribution of €1303 + VAT applies. > > > > Included in this programme is a free general overhaul of your Leica M > camera and a one year warranty on the same terms as for new products. This > offer expresses our commitment to conserving the value of the camera. > > > > The general overhaul of the Leica M camera includes the following items: > > •Cleaning and overhaul of the shutter cocking mechanisms > > •Cleaning and maintenance/repair of the multifunction wheel > > •Cleaning of the main switch and shutter speed dial > > •Adjustment of the baseplate locking system > > •Refurbishment of engravings > > •Renewal of the protective film on the baseplate > > •Maintenance/repair of viewfinder displays > > > > Upgrade options are still available. Instead of a sensor exchange we offer > our customers the option to trade-in the affected camera and to purchase > one of the selected camera models to the following attractive conditions. > We informed you about this option with the estimate. > > > > > > Kind regards / 此致 > > > > Customer Care > U. Brand > > > > Tel.: +49 (0) 6441 2080 189 > Fax : +49 (0) 6441 2080 339 > customer.care@leica-camera.com > > > > > > Leica Camera AG > Customer Care/ Am Leitz-Park 5 / > 35578 Wetzlar / Germany > > http://de.leica-camera.com/home/ > > > > > > > > > > > > *Von:* T.C [mailto:teeseewoo@gmail.com] > *Gesendet:* Donnerstag, 5. September 2019 23:22 > *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula < > Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch, > Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com; > Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer, > Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke, > Sandra <Sandra.Looke@leica-camera.com>; spareparts < > spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov; > info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; > ashley.vansant@thewashingtondailynews.com; > gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; > sylvester.rogers@thewashingtondailynews.com; > amy.whitaker@thewashingtondailynews.com; > caleb.miller@thewashingtondailynews.com; > spencer.stanley@thewashingtondailynews.com; > german.llodrat@thewashingtondailynews.com; > cecilia.prokos@thewashingtondailynews.com; > jason.scott@thewashingtondailynews.com; > david.cucchiara@thewashingtondailynews.com; > jonathan.rowe@thewashingtondailynews.com; \editor@people.com; > caroline.hudson@thewashingtondailynews.com; > vail.rumley@thewashingtondailynews.com > *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com; > bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; > vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com > *Betreff:* The Leica Camera seems Cheating Clients. > > > > Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, > has promised consumers that the CCD for digital camera M-System is lifetime > warranty and claims to be of high quality. > > > > In fact, within five years, I personally went to the headquarters of the > Leica company in Germany, and the problems of the camera have been > repeatedly and repeatedly, based on the high maintenance costs. > > > > Everything promised before, with the change of the agency, Leica's German > headquarters also hopes that the customer's promised lifetime maintenance > will become a fee-based repair under the overlord clause. The high-quality > camera promised before will become damaged every year. Cameras, and camera > quality issues are endless. > > > > Why is the quality of the camera so low? Why are you constantly promoting > high quality cameras? > > > > I have written to Leica's public relations department many times, and I > have not received a clear answer so far. > > > > Therefore, I hope to disclose this letter to the media and hope that Leica > can publicly answer the quality of the camera. > > > > And more than a few hundred people, in Hong Kong, Taiwan, Macau and > mainland China, have received public notice from Leica that they will > guarantee the CCD warranty of the Leica M-System camera for life, but the > fact is that Leica can always Change the promise, what is the difference > between this deception? > > > > I look forward to the positive response from Leica, and don't evade the > problem. > > > > Yours, Sincerely. > > > > -- > > Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in > Deutschland, hat den Verbrauchern versprochen, dass das CCD für das > M-System der Digitalkamera lebenslange Garantie bietet und von hoher > Qualität sein soll. > > > > Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der > Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind > aufgrund der hohen Wartungskosten immer wieder aufgetreten. > > > > Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge > auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der > Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem > Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, > Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der > Kameraqualität sind endlos. > > > > Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig > hochwertige Kameras? > > > > Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch > keine klare Antwort erhalten. > > > > Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, > dass Leica die Qualität der Kamera öffentlich beantworten kann. > > > > Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in > Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte > lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung > erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern > Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung? > > > > Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem > nicht aus. > > > > Ihre > > > > > > [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道： > > Can you tell me what's the authorized dealer in China and Hong Kong? > > > > some media in Hong Kong want to report the Leica quality. > > > > In fact, my M9 and M Monochrome did not change for one time, and it broken > long time ago ,not this time only. I even don't know it's already broken. > > > > Me, and the Leica Fans Association in Hong Kong, will go to the Official > Dealer in Hong Kong and Beijing, asking when the Leica new policy and why > don‘’t inform us before the Leica sell the product. > > > > most of us have more than 3 Leica machines, but it's pity we all > disappeared these days. > > > > Looking for your reply soon. > > > > Yours sincerely > > > > T.C > > > > > > > > Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道： > > Dear Mr. Wu, > > > > Thank you for providing us the proof of purchase. > > > > Unfortunately, the purchase invoice and receipt provided below are not > acknowledgeable. > > Any Leica product comes with a manufacturer’s guarantee that is valid > worldwide if the product was purchased from an authorized dealer. If a > product was purchased via an unauthorized channel or proof of purchase > from an authorized dealer cannot be verified, regular repair charges apply. > > > > In such cases warranty claims have to be addressed with the seller/dealer. > > > > Thank you for understanding. > > > > Mit freundlichen Grüssen / Kind regards / Cordiali saluti > > Nadine Coletta > > Leica Camera AG > Customer Care > Am Leitz-Park 5, D-35578 Wetzlar / Germany > www.leica-camera.com / nadine.coletta@leica-camera.com > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > > > ******************************************************** > > > > *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>] > *Gesendet:* Dienstag, 3. September 2019 08:36 > *An:* CustomerCare <Customer.Care@leica-camera.com> > *Betreff:* Re: LEICA-estimate 1058152 > > > > > > > > > > > > Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道： > > Dear Leica Customer, > > Your order confirmation/estimate for the above listed service order > number can be found in the attachment. > > You can track the status of your service order anytime under the > following link: > > http://repair.leica-camera.com/service/repairtracking/index.html > > If you need further assistance, please contact: > > Customer.Care@leica-camera.com > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > Kind Regards > > Leica Camera AG > Customer Care > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita > Paasch > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. > > > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita > Paasch > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. > > >
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From: [Name] <teeseewoo@gmail.com>
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Subject: Fwd: The Leica Camera seems Cheating Clients, Selling CCD problematic
cameras and making expensive annual maintenance fees for customers worldwide.
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Dear Ursula Kirstin Masney and Sven Kupfer, This is T.C form Hong Kong, these days I traveled with my trusted Leica M9 to Tibet, and today I found all our photos become as following, can you tell me what should I do? what Leica became this quality? [image: image.png] [image: image.png] [image: image.png] On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote: > First of all, thank you for your reply. In order to be fair, we will > forward your responding colleagues to the major media around the world, > including all members of Congress in Germany. > > As you said in your reply, Leica has been replacing sensors for free for > many years. Why? Because of the quality problem, all the Leica machines we > purchased, the sensors have problems, and it is not a problem within five > years, basically there are problems within three years. > > The following is my question for you, I hope you can prove the answer: > > 1. Why, most of the CCDs of more than 90% of the Leica M machines have > problems within three years. > 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not > know in advance that the sensor will be prone to problems? And more than > 90% of the machines have problems? > 3. Why do you know that when you make a profit in sales, you will not be > charged for the beginning of 2017? Is there any difference between this and > cheating? > 4. My machine is in your factory for three years, and you have replaced > the agent in Asia. I can't contact you for repair. I know that I am on a > business trip to Germany and I got your factory in person, but > unfortunately, I Another feeling of being cheated. I want to consult you > again. Is there a problem with my machine in the factory for three years, > or is it a problem after leaving the factory for 5 years? > 5. Leica is deliberately selling a camera with a problematic CCD quality. > Can it be forced to pay for expensive repairs every three years, in order > to make a profit? > > Finally, as a consumer, you have always advertised that your quality is > German quality, good quality, why do you never know that your CCD will have > more than 90% chance of being bad in three years when you are selling? > Lose, and then continue to charge fees? Do I have to pay you expensive > repairs every three years and need to go to Germany in person to deal with > them? > > If you have made it clear that your CCD is easy to break in 2014 and 2015 > sales, please provide your evidence. > > If there is no evidence, do you feel reasonable? > > Is this Leica's professional ethics? > > Is this your ethical standard? > > I look forward to your reply and hope that you will answer my relevant > questions. > > > > > > > > Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道： > > Dear Sir, > > > > Thank you for your mail. > > > > > > In order to ensure fair and equal service to all our customers, we have > specific policies regarding the pricing of our services. > > Any Leica product comes with a manufacturer’s guarantee that is valid > worldwide if the product was purchased from an authorized dealer. > > If a product was purchased via an unauthorized channel or proof of > purchase from an authorized dealer cannot be verified, regular repair > charges apply. > > The terms of warranty as stated in our official documents apply > internationally. Proof of purchase from an authorized dealer has to be > provided. > > The standard LEICA product guarantee does not affect your statutory > guarantee rights towards the distributor of your LEICA products but does > not apply to the > > manufacturer. > > In such cases warranty claims have to be addressed with the seller/dealer. > > In the case of your camera, we sold it to Austria and the purchase receipt > you have sent is in Chinese letters and not signed or stamped by any dealer. > > You may find all the stores / authorized dealers in Greater China on: > https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html > > > > Leica has been replacing sensors free of charge for some years now and > only charged part for the material cost since 01.09.2017 for affected > cameras older than 5 years. We did not come by this decision lightly, but > are unable to continue this service any longer. Starting on 01.12.2018 a > contribution of €1303 + VAT applies. > > > > Included in this programme is a free general overhaul of your Leica M > camera and a one year warranty on the same terms as for new products. This > offer expresses our commitment to conserving the value of the camera. > > > > The general overhaul of the Leica M camera includes the following items: > > •Cleaning and overhaul of the shutter cocking mechanisms > > •Cleaning and maintenance/repair of the multifunction wheel > > •Cleaning of the main switch and shutter speed dial > > •Adjustment of the baseplate locking system > > •Refurbishment of engravings > > •Renewal of the protective film on the baseplate > > •Maintenance/repair of viewfinder displays > > > > Upgrade options are still available. Instead of a sensor exchange we offer > our customers the option to trade-in the affected camera and to purchase > one of the selected camera models to the following attractive conditions. > We informed you about this option with the estimate. > > > > > > Kind regards / 此致 > > > > Customer Care > U. Brand > > > > Tel.: +49 (0) 6441 2080 189 > Fax : +49 (0) 6441 2080 339 > customer.care@leica-camera.com > > > > > > Leica Camera AG > Customer Care/ Am Leitz-Park 5 / > 35578 Wetzlar / Germany > > http://de.leica-camera.com/home/ > > > > > > > > > > > > *Von:* T.C [mailto:teeseewoo@gmail.com] > *Gesendet:* Donnerstag, 5. September 2019 23:22 > *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula < > Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch, > Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com; > Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer, > Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke, > Sandra <Sandra.Looke@leica-camera.com>; spareparts < > spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov; > info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; > ashley.vansant@thewashingtondailynews.com; > gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; > sylvester.rogers@thewashingtondailynews.com; > amy.whitaker@thewashingtondailynews.com; > caleb.miller@thewashingtondailynews.com; > spencer.stanley@thewashingtondailynews.com; > german.llodrat@thewashingtondailynews.com; > cecilia.prokos@thewashingtondailynews.com; > jason.scott@thewashingtondailynews.com; > david.cucchiara@thewashingtondailynews.com; > jonathan.rowe@thewashingtondailynews.com; \editor@people.com; > caroline.hudson@thewashingtondailynews.com; > vail.rumley@thewashingtondailynews.com > *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com; > bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; > vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com > *Betreff:* The Leica Camera seems Cheating Clients. > > > > Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, > has promised consumers that the CCD for digital camera M-System is lifetime > warranty and claims to be of high quality. > > > > In fact, within five years, I personally went to the headquarters of the > Leica company in Germany, and the problems of the camera have been > repeatedly and repeatedly, based on the high maintenance costs. > > > > Everything promised before, with the change of the agency, Leica's German > headquarters also hopes that the customer's promised lifetime maintenance > will become a fee-based repair under the overlord clause. The high-quality > camera promised before will become damaged every year. Cameras, and camera > quality issues are endless. > > > > Why is the quality of the camera so low? Why are you constantly promoting > high quality cameras? > > > > I have written to Leica's public relations department many times, and I > have not received a clear answer so far. > > > > Therefore, I hope to disclose this letter to the media and hope that Leica > can publicly answer the quality of the camera. > > > > And more than a few hundred people, in Hong Kong, Taiwan, Macau and > mainland China, have received public notice from Leica that they will > guarantee the CCD warranty of the Leica M-System camera for life, but the > fact is that Leica can always Change the promise, what is the difference > between this deception? > > > > I look forward to the positive response from Leica, and don't evade the > problem. > > > > Yours, Sincerely. > > > > -- > > Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in > Deutschland, hat den Verbrauchern versprochen, dass das CCD für das > M-System der Digitalkamera lebenslange Garantie bietet und von hoher > Qualität sein soll. > > > > Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der > Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind > aufgrund der hohen Wartungskosten immer wieder aufgetreten. > > > > Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge > auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der > Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem > Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, > Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der > Kameraqualität sind endlos. > > > > Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig > hochwertige Kameras? > > > > Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch > keine klare Antwort erhalten. > > > > Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, > dass Leica die Qualität der Kamera öffentlich beantworten kann. > > > > Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in > Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte > lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung > erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern > Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung? > > > > Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem > nicht aus. > > > > Ihre > > > > > > [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道： > > Can you tell me what's the authorized dealer in China and Hong Kong? > > > > some media in Hong Kong want to report the Leica quality. > > > > In fact, my M9 and M Monochrome did not change for one time, and it broken > long time ago ,not this time only. I even don't know it's already broken. > > > > Me, and the Leica Fans Association in Hong Kong, will go to the Official > Dealer in Hong Kong and Beijing, asking when the Leica new policy and why > don‘’t inform us before the Leica sell the product. > > > > most of us have more than 3 Leica machines, but it's pity we all > disappeared these days. > > > > Looking for your reply soon. > > > > Yours sincerely > > > > T.C > > > > > > > > Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道： > > Dear Mr. Wu, > > > > Thank you for providing us the proof of purchase. > > > > Unfortunately, the purchase invoice and receipt provided below are not > acknowledgeable. > > Any Leica product comes with a manufacturer’s guarantee that is valid > worldwide if the product was purchased from an authorized dealer. If a > product was purchased via an unauthorized channel or proof of purchase > from an authorized dealer cannot be verified, regular repair charges apply. > > > > In such cases warranty claims have to be addressed with the seller/dealer. > > > > Thank you for understanding. > > > > Mit freundlichen Grüssen / Kind regards / Cordiali saluti > > Nadine Coletta > > Leica Camera AG > Customer Care > Am Leitz-Park 5, D-35578 Wetzlar / Germany > www.leica-camera.com / nadine.coletta@leica-camera.com > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > > > ******************************************************** > > > > *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>] > *Gesendet:* Dienstag, 3. September 2019 08:36 > *An:* CustomerCare <Customer.Care@leica-camera.com> > *Betreff:* Re: LEICA-estimate 1058152 > > > > > > > > > > > > Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道： > > Dear Leica Customer, > > Your order confirmation/estimate for the above listed service order > number can be found in the attachment. > > You can track the status of your service order anytime under the > following link: > > http://repair.leica-camera.com/service/repairtracking/index.html > > If you need further assistance, please contact: > > Customer.Care@leica-camera.com > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > Kind Regards > > Leica Camera AG > Customer Care > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita > Paasch > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. > > > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita > Paasch > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. > > >
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Masney, Kirstin (Kirstin.Masney@leica-camera.com)<mailto:Kirstin.Masney@leica-camera.com>
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Kupfer, Sven (Sven.Kupfer@leica-camera.com)<mailto:Sven.Kupfer@leica-camera.com>
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From: [Name] <teeseewoo@gmail.com>
Date: Mon, 20 Jun 2022 00:21:25 +0800
Message-ID: <CAK3OhgCOe5YX6GV3mVGeqymVEhmDv1bj4vrSDN6Oykj1zFAn7A@mail.gmail.com>
Subject: Fwd: The Leica Camera seems Cheating Clients, Selling CCD problematic
cameras and making expensive annual maintenance fees for customers worldwide.
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Dear Ursula Kirstin Masney and Sven Kupfer, This is T.C form Hong Kong, these days I traveled with my trusted Leica M9 to Tibet, and today I found all our photos become as following, can you tell me what should I do? what Leica became this quality? [image: image.png] [image: image.png] On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote: > First of all, thank you for your reply. In order to be fair, we will > forward your responding colleagues to the major media around the world, > including all members of Congress in Germany. > > As you said in your reply, Leica has been replacing sensors for free for > many years. Why? Because of the quality problem, all the Leica machines we > purchased, the sensors have problems, and it is not a problem within five > years, basically there are problems within three years. > > The following is my question for you, I hope you can prove the answer: > > 1. Why, most of the CCDs of more than 90% of the Leica M machines have > problems within three years. > 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not > know in advance that the sensor will be prone to problems? And more than > 90% of the machines have problems? > 3. Why do you know that when you make a profit in sales, you will not be > charged for the beginning of 2017? Is there any difference between this and > cheating? > 4. My machine is in your factory for three years, and you have replaced > the agent in Asia. I can't contact you for repair. I know that I am on a > business trip to Germany and I got your factory in person, but > unfortunately, I Another feeling of being cheated. I want to consult you > again. Is there a problem with my machine in the factory for three years, > or is it a problem after leaving the factory for 5 years? > 5. Leica is deliberately selling a camera with a problematic CCD quality. > Can it be forced to pay for expensive repairs every three years, in order > to make a profit? > > Finally, as a consumer, you have always advertised that your quality is > German quality, good quality, why do you never know that your CCD will have > more than 90% chance of being bad in three years when you are selling? > Lose, and then continue to charge fees? Do I have to pay you expensive > repairs every three years and need to go to Germany in person to deal with > them? > > If you have made it clear that your CCD is easy to break in 2014 and 2015 > sales, please provide your evidence. > > If there is no evidence, do you feel reasonable? > > Is this Leica's professional ethics? > > Is this your ethical standard? > > I look forward to your reply and hope that you will answer my relevant > questions. > > > > > > > > Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道： > > Dear Sir, > > > > Thank you for your mail. > > > > > > In order to ensure fair and equal service to all our customers, we have > specific policies regarding the pricing of our services. > > Any Leica product comes with a manufacturer’s guarantee that is valid > worldwide if the product was purchased from an authorized dealer. > > If a product was purchased via an unauthorized channel or proof of > purchase from an authorized dealer cannot be verified, regular repair > charges apply. > > The terms of warranty as stated in our official documents apply > internationally. Proof of purchase from an authorized dealer has to be > provided. > > The standard LEICA product guarantee does not affect your statutory > guarantee rights towards the distributor of your LEICA products but does > not apply to the > > manufacturer. > > In such cases warranty claims have to be addressed with the seller/dealer. > > In the case of your camera, we sold it to Austria and the purchase receipt > you have sent is in Chinese letters and not signed or stamped by any dealer. > > You may find all the stores / authorized dealers in Greater China on: > https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html > > > > Leica has been replacing sensors free of charge for some years now and > only charged part for the material cost since 01.09.2017 for affected > cameras older than 5 years. We did not come by this decision lightly, but > are unable to continue this service any longer. Starting on 01.12.2018 a > contribution of €1303 + VAT applies. > > > > Included in this programme is a free general overhaul of your Leica M > camera and a one year warranty on the same terms as for new products. This > offer expresses our commitment to conserving the value of the camera. > > > > The general overhaul of the Leica M camera includes the following items: > > •Cleaning and overhaul of the shutter cocking mechanisms > > •Cleaning and maintenance/repair of the multifunction wheel > > •Cleaning of the main switch and shutter speed dial > > •Adjustment of the baseplate locking system > > •Refurbishment of engravings > > •Renewal of the protective film on the baseplate > > •Maintenance/repair of viewfinder displays > > > > Upgrade options are still available. Instead of a sensor exchange we offer > our customers the option to trade-in the affected camera and to purchase > one of the selected camera models to the following attractive conditions. > We informed you about this option with the estimate. > > > > > > Kind regards / 此致 > > > > Customer Care > U. Brand > > > > Tel.: +49 (0) 6441 2080 189 > Fax : +49 (0) 6441 2080 339 > customer.care@leica-camera.com > > > > > > Leica Camera AG > Customer Care/ Am Leitz-Park 5 / > 35578 Wetzlar / Germany > > http://de.leica-camera.com/home/ > > > > > > > > > > > > *Von:* T.C [mailto:teeseewoo@gmail.com] > *Gesendet:* Donnerstag, 5. September 2019 23:22 > *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula < > Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch, > Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com; > Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer, > Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke, > Sandra <Sandra.Looke@leica-camera.com>; spareparts < > spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov; > info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; > ashley.vansant@thewashingtondailynews.com; > gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; > sylvester.rogers@thewashingtondailynews.com; > amy.whitaker@thewashingtondailynews.com; > caleb.miller@thewashingtondailynews.com; > spencer.stanley@thewashingtondailynews.com; > german.llodrat@thewashingtondailynews.com; > cecilia.prokos@thewashingtondailynews.com; > jason.scott@thewashingtondailynews.com; > david.cucchiara@thewashingtondailynews.com; > jonathan.rowe@thewashingtondailynews.com; \editor@people.com; > caroline.hudson@thewashingtondailynews.com; > vail.rumley@thewashingtondailynews.com > *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com; > bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; > vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com > *Betreff:* The Leica Camera seems Cheating Clients. > > > > Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, > has promised consumers that the CCD for digital camera M-System is lifetime > warranty and claims to be of high quality. > > > > In fact, within five years, I personally went to the headquarters of the > Leica company in Germany, and the problems of the camera have been > repeatedly and repeatedly, based on the high maintenance costs. > > > > Everything promised before, with the change of the agency, Leica's German > headquarters also hopes that the customer's promised lifetime maintenance > will become a fee-based repair under the overlord clause. The high-quality > camera promised before will become damaged every year. Cameras, and camera > quality issues are endless. > > > > Why is the quality of the camera so low? Why are you constantly promoting > high quality cameras? > > > > I have written to Leica's public relations department many times, and I > have not received a clear answer so far. > > > > Therefore, I hope to disclose this letter to the media and hope that Leica > can publicly answer the quality of the camera. > > > > And more than a few hundred people, in Hong Kong, Taiwan, Macau and > mainland China, have received public notice from Leica that they will > guarantee the CCD warranty of the Leica M-System camera for life, but the > fact is that Leica can always Change the promise, what is the difference > between this deception? > > > > I look forward to the positive response from Leica, and don't evade the > problem. > > > > Yours, Sincerely. > > > > -- > > Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in > Deutschland, hat den Verbrauchern versprochen, dass das CCD für das > M-System der Digitalkamera lebenslange Garantie bietet und von hoher > Qualität sein soll. > > > > Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der > Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind > aufgrund der hohen Wartungskosten immer wieder aufgetreten. > > > > Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge > auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der > Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem > Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, > Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der > Kameraqualität sind endlos. > > > > Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig > hochwertige Kameras? > > > > Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch > keine klare Antwort erhalten. > > > > Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, > dass Leica die Qualität der Kamera öffentlich beantworten kann. > > > > Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in > Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte > lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung > erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern > Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung? > > > > Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem > nicht aus. > > > > Ihre > > > > > > [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道： > > Can you tell me what's the authorized dealer in China and Hong Kong? > > > > some media in Hong Kong want to report the Leica quality. > > > > In fact, my M9 and M Monochrome did not change for one time, and it broken > long time ago ,not this time only. I even don't know it's already broken. > > > > Me, and the Leica Fans Association in Hong Kong, will go to the Official > Dealer in Hong Kong and Beijing, asking when the Leica new policy and why > don‘’t inform us before the Leica sell the product. > > > > most of us have more than 3 Leica machines, but it's pity we all > disappeared these days. > > > > Looking for your reply soon. > > > > Yours sincerely > > > > T.C > > > > > > > > Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道： > > Dear Mr. Wu, > > > > Thank you for providing us the proof of purchase. > > > > Unfortunately, the purchase invoice and receipt provided below are not > acknowledgeable. > > Any Leica product comes with a manufacturer’s guarantee that is valid > worldwide if the product was purchased from an authorized dealer. If a > product was purchased via an unauthorized channel or proof of purchase > from an authorized dealer cannot be verified, regular repair charges apply. > > > > In such cases warranty claims have to be addressed with the seller/dealer. > > > > Thank you for understanding. > > > > Mit freundlichen Grüssen / Kind regards / Cordiali saluti > > Nadine Coletta > > Leica Camera AG > Customer Care > Am Leitz-Park 5, D-35578 Wetzlar / Germany > www.leica-camera.com / nadine.coletta@leica-camera.com > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > > > ******************************************************** > > > > *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>] > *Gesendet:* Dienstag, 3. September 2019 08:36 > *An:* CustomerCare <Customer.Care@leica-camera.com> > *Betreff:* Re: LEICA-estimate 1058152 > > > > > > > > > > > > Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道： > > Dear Leica Customer, > > Your order confirmation/estimate for the above listed service order > number can be found in the attachment. > > You can track the status of your service order anytime under the > following link: > > http://repair.leica-camera.com/service/repairtracking/index.html > > If you need further assistance, please contact: > > Customer.Care@leica-camera.com > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > Kind Regards > > Leica Camera AG > Customer Care > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita > Paasch > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. > > > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita > Paasch > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. > > >
Attachments named in the archive: image.png; image.png; ANGjdJ-foYWvwiY3mKwxT64rHuDchet21PczLgyOs6pTCjS-RZFXddmtD2l5qEhCmbE_jB7hnwYXvydkzN-djyKX8HnGL4pjBSS3q6skzC6qJ5e-GXrNl_8vZ4pneku_Kxa8PFyXbupkK9Ahp-sAYwlnYj29RQWKONcj9S1zBYJYkeo5dqF6EgZT4gTJZ2Q74xsfU1veK20JLDFN1RAq0zBkgenPcZbL9ZdyrYVJAbFH8jmI_e1NwKdLNBmrpgqf_HhRbA2DVwLm8_iIS_PnSfO3WPaEZzVVCu_B0sjOMHXZ5Z7BRlyoWn1aEu8HFys; ANGjdJ8Dj2kiK-zyDvQ3v7FBdQWRcYJhrjU8iITTFud_ZkA9BIARj9YZpNQ0ILiiB_rabl5jR9sAf8I_x7OCmLwwo3Z9bi43HLaMpzbMRAOKd94azAQ0ylOf7dvioaTh0b_j7BnCSswWDKEO2bdI8W0SV5yrz
> > Dear Ursula Brand, This is T.C form Hong Kong, these days I traveled with > my trusted Leica M9 to Tibet, and today I found all our photos become as > following, can you tell me what should I do? what Leica became this > quality? > [image: image.png] > [image: image.png] > > > > On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote: > >> First of all, thank you for your reply. In order to be fair, we will >> forward your responding colleagues to the major media around the world, >> including all members of Congress in Germany. >> >> As you said in your reply, Leica has been replacing sensors for free for >> many years. Why? Because of the quality problem, all the Leica machines we >> purchased, the sensors have problems, and it is not a problem within five >> years, basically there are problems within three years. >> >> The following is my question for you, I hope you can prove the answer: >> >> 1. Why, most of the CCDs of more than 90% of the Leica M machines have >> problems within three years. >> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not >> know in advance that the sensor will be prone to problems? And more than >> 90% of the machines have problems? >> 3. Why do you know that when you make a profit in sales, you will not be >> charged for the beginning of 2017? Is there any difference between this and >> cheating? >> 4. My machine is in your factory for three years, and you have replaced >> the agent in Asia. I can't contact you for repair. I know that I am on a >> business trip to Germany and I got your factory in person, but >> unfortunately, I Another feeling of being cheated. I want to consult you >> again. Is there a problem with my machine in the factory for three >> years, or is it a problem after leaving the factory for 5 years? >> 5. Leica is deliberately selling a camera with a problematic CCD quality. >> Can it be forced to pay for expensive repairs every three years, in order >> to make a profit? >> >> Finally, as a consumer, you have always advertised that your quality is >> German quality, good quality, why do you never know that your CCD will have >> more than 90% chance of being bad in three years when you are selling? >> Lose, and then continue to charge fees? Do I have to pay you expensive >> repairs every three years and need to go to Germany in person to deal with >> them? >> >> If you have made it clear that your CCD is easy to break in 2014 and 2015 >> sales, please provide your evidence. >> >> If there is no evidence, do you feel reasonable? >> >> Is this Leica's professional ethics? >> >> Is this your ethical standard? >> >> I look forward to your reply and hope that you will answer my relevant >> questions. >> >> >> >> >> >> >> >> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道： >> >> Dear Sir, >> >> >> >> Thank you for your mail. >> >> >> >> >> >> In order to ensure fair and equal service to all our customers, we have >> specific policies regarding the pricing of our services. >> >> Any Leica product comes with a manufacturer’s guarantee that is valid >> worldwide if the product was purchased from an authorized dealer. >> >> If a product was purchased via an unauthorized channel or proof of >> purchase from an authorized dealer cannot be verified, regular repair >> charges apply. >> >> The terms of warranty as stated in our official documents apply >> internationally. Proof of purchase from an authorized dealer has to be >> provided. >> >> The standard LEICA product guarantee does not affect your statutory >> guarantee rights towards the distributor of your LEICA products but does >> not apply to the >> >> manufacturer. >> >> In such cases warranty claims have to be addressed with the seller/dealer. >> >> In the case of your camera, we sold it to Austria and the purchase >> receipt you have sent is in Chinese letters and not signed or stamped by >> any dealer. >> >> You may find all the stores / authorized dealers in Greater China on: >> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html >> >> >> >> Leica has been replacing sensors free of charge for some years now and >> only charged part for the material cost since 01.09.2017 for affected >> cameras older than 5 years. We did not come by this decision lightly, but >> are unable to continue this service any longer. Starting on 01.12.2018 a >> contribution of €1303 + VAT applies. >> >> >> >> Included in this programme is a free general overhaul of your Leica M >> camera and a one year warranty on the same terms as for new products. This >> offer expresses our commitment to conserving the value of the camera. >> >> >> >> The general overhaul of the Leica M camera includes the following items: >> >> •Cleaning and overhaul of the shutter cocking mechanisms >> >> •Cleaning and maintenance/repair of the multifunction wheel >> >> •Cleaning of the main switch and shutter speed dial >> >> •Adjustment of the baseplate locking system >> >> •Refurbishment of engravings >> >> •Renewal of the protective film on the baseplate >> >> •Maintenance/repair of viewfinder displays >> >> >> >> Upgrade options are still available. Instead of a sensor exchange we >> offer our customers the option to trade-in the affected camera and to >> purchase one of the selected camera models to the following attractive >> conditions. We informed you about this option with the estimate. >> >> >> >> >> >> Kind regards / 此致 >> >> >> >> Customer Care >> U. Brand >> >> >> >> Tel.: +49 (0) 6441 2080 189 >> Fax : +49 (0) 6441 2080 339 >> customer.care@leica-camera.com >> >> >> >> >> >> Leica Camera AG >> Customer Care/ Am Leitz-Park 5 / >> 35578 Wetzlar / Germany >> >> http://de.leica-camera.com/home/ >> >> >> >> >> >> >> >> >> >> >> >> *Von:* T.C [mailto:teeseewoo@gmail.com] >> *Gesendet:* Donnerstag, 5. September 2019 23:22 >> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula < >> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch, >> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com; >> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; >> Steuer, Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; >> Looke, Sandra <Sandra.Looke@leica-camera.com>; spareparts < >> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov; >> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; >> ashley.vansant@thewashingtondailynews.com; >> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; >> sylvester.rogers@thewashingtondailynews.com; >> amy.whitaker@thewashingtondailynews.com; >> caleb.miller@thewashingtondailynews.com; >> spencer.stanley@thewashingtondailynews.com; >> german.llodrat@thewashingtondailynews.com; >> cecilia.prokos@thewashingtondailynews.com; >> jason.scott@thewashingtondailynews.com; >> david.cucchiara@thewashingtondailynews.com; >> jonathan.rowe@thewashingtondailynews.com; \editor@people.com; >> caroline.hudson@thewashingtondailynews.com; >> vail.rumley@thewashingtondailynews.com >> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com; >> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; >> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com >> *Betreff:* The Leica Camera seems Cheating Clients. >> >> >> >> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, >> has promised consumers that the CCD for digital camera M-System is lifetime >> warranty and claims to be of high quality. >> >> >> >> In fact, within five years, I personally went to the headquarters of the >> Leica company in Germany, and the problems of the camera have been >> repeatedly and repeatedly, based on the high maintenance costs. >> >> >> >> Everything promised before, with the change of the agency, Leica's German >> headquarters also hopes that the customer's promised lifetime maintenance >> will become a fee-based repair under the overlord clause. The high-quality >> camera promised before will become damaged every year. Cameras, and camera >> quality issues are endless. >> >> >> >> Why is the quality of the camera so low? Why are you constantly promoting >> high quality cameras? >> >> >> >> I have written to Leica's public relations department many times, and I >> have not received a clear answer so far. >> >> >> >> Therefore, I hope to disclose this letter to the media and hope that >> Leica can publicly answer the quality of the camera. >> >> >> >> And more than a few hundred people, in Hong Kong, Taiwan, Macau and >> mainland China, have received public notice from Leica that they will >> guarantee the CCD warranty of the Leica M-System camera for life, but the >> fact is that Leica can always Change the promise, what is the difference >> between this deception? >> >> >> >> I look forward to the positive response from Leica, and don't evade the >> problem. >> >> >> >> Yours, Sincerely. >> >> >> >> -- >> >> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in >> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das >> M-System der Digitalkamera lebenslange Garantie bietet und von hoher >> Qualität sein soll. >> >> >> >> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz >> der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera >> sind aufgrund der hohen Wartungskosten immer wieder aufgetreten. >> >> >> >> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge >> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der >> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem >> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, >> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der >> Kameraqualität sind endlos. >> >> >> >> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig >> hochwertige Kameras? >> >> >> >> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch >> keine klare Antwort erhalten. >> >> >> >> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, >> dass Leica die Qualität der Kamera öffentlich beantworten kann. >> >> >> >> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in >> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte >> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung >> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern >> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung? >> >> >> >> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem >> nicht aus. >> >> >> >> Ihre >> >> >> >> >> >> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道： >> >> Can you tell me what's the authorized dealer in China and Hong Kong? >> >> >> >> some media in Hong Kong want to report the Leica quality. >> >> >> >> In fact, my M9 and M Monochrome did not change for one time, and it >> broken long time ago ,not this time only. I even don't know it's already >> broken. >> >> >> >> Me, and the Leica Fans Association in Hong Kong, will go to the Official >> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why >> don‘’t inform us before the Leica sell the product. >> >> >> >> most of us have more than 3 Leica machines, but it's pity we all >> disappeared these days. >> >> >> >> Looking for your reply soon. >> >> >> >> Yours sincerely >> >> >> >> T.C >> >> >> >> >> >> >> >> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道： >> >> Dear Mr. Wu, >> >> >> >> Thank you for providing us the proof of purchase. >> >> >> >> Unfortunately, the purchase invoice and receipt provided below are not >> acknowledgeable. >> >> Any Leica product comes with a manufacturer’s guarantee that is valid >> worldwide if the product was purchased from an authorized dealer. If a >> product was purchased via an unauthorized channel or proof of purchase >> from an authorized dealer cannot be verified, regular repair charges apply. >> >> >> >> In such cases warranty claims have to be addressed with the seller/dealer. >> >> >> >> Thank you for understanding. >> >> >> >> Mit freundlichen Grüssen / Kind regards / Cordiali saluti >> >> Nadine Coletta >> >> Leica Camera AG >> Customer Care >> Am Leitz-Park 5, D-35578 Wetzlar / Germany >> www.leica-camera.com / nadine.coletta@leica-camera.com >> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 >> >> >> >> ******************************************************** >> >> >> >> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>] >> *Gesendet:* Dienstag, 3. September 2019 08:36 >> *An:* CustomerCare <Customer.Care@leica-camera.com> >> *Betreff:* Re: LEICA-estimate 1058152 >> >> >> >> >> >> >> >> >> >> >> >> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道： >> >> Dear Leica Customer, >> >> Your order confirmation/estimate for the above listed service order >> number can be found in the attachment. >> >> You can track the status of your service order anytime under the >> following link: >> >> http://repair.leica-camera.com/service/repairtracking/index.html >> >> If you need further assistance, please contact: >> >> Customer.Care@leica-camera.com >> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 >> >> Kind Regards >> >> Leica Camera AG >> Customer Care >> >> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 >> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. >> Marita Paasch >> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. >> Andreas Kaufmann >> >> This message may contain confidential and privileged information. If it >> has been sent to you in error, please notify the sender immediately by >> replying to the message and please delete it from your computer. >> >> >> >> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 >> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. >> Marita Paasch >> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. >> Andreas Kaufmann >> >> This message may contain confidential and privileged information. If it >> has been sent to you in error, please notify the sender immediately by >> replying to the message and please delete it from your computer. >> >> >> >
Attachments named in the archive: image.png; ANGjdJ-EfxO7p5KW6rSKTrhTep_LXr7hgFPTx2cegBL_Uw3pMVWJJJmk7DBdoE1zLz4G5zrbop3CTvfiVwxoEuNn2CL56SR_5QjACajmrS-Tzg-F08VYBfgHcwzyT90UmqGgHxBfCVlcSXowtZSUpmz7BOrYmGG9UR5RzZLqUkDdKGvveS9MCY9f5FkQdOP2jOD7X3rtngQlQlG-lM-b53RVjqESwKoyDII_Q__VCfPBgLRA78k5AMNMjTDVhvYUbAy8UsjavRzc6NE-ohlGNQHwyhTjqtzD8295GNJ4FqXDFZP-z1wq-u3kcpnBevM
> > Dear Ursula Brand, This is T.C form Hong Kong, these days I traveled with > my trusted Leica M9 to Tibet, and today I found all our photos become as > following, can you tell me what should I do? what Leica became this > quality? > > [image: image.png] > > > > > On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote: > >> First of all, thank you for your reply. In order to be fair, we will >> forward your responding colleagues to the major media around the world, >> including all members of Congress in Germany. >> >> As you said in your reply, Leica has been replacing sensors for free for >> many years. Why? Because of the quality problem, all the Leica machines we >> purchased, the sensors have problems, and it is not a problem within five >> years, basically there are problems within three years. >> >> The following is my question for you, I hope you can prove the answer: >> >> 1. Why, most of the CCDs of more than 90% of the Leica M machines have >> problems within three years. >> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not >> know in advance that the sensor will be prone to problems? And more than >> 90% of the machines have problems? >> 3. Why do you know that when you make a profit in sales, you will not be >> charged for the beginning of 2017? Is there any difference between this and >> cheating? >> 4. My machine is in your factory for three years, and you have replaced >> the agent in Asia. I can't contact you for repair. I know that I am on a >> business trip to Germany and I got your factory in person, but >> unfortunately, I Another feeling of being cheated. I want to consult you >> again. Is there a problem with my machine in the factory for three >> years, or is it a problem after leaving the factory for 5 years? >> 5. Leica is deliberately selling a camera with a problematic CCD quality. >> Can it be forced to pay for expensive repairs every three years, in order >> to make a profit? >> >> Finally, as a consumer, you have always advertised that your quality is >> German quality, good quality, why do you never know that your CCD will have >> more than 90% chance of being bad in three years when you are selling? >> Lose, and then continue to charge fees? Do I have to pay you expensive >> repairs every three years and need to go to Germany in person to deal with >> them? >> >> If you have made it clear that your CCD is easy to break in 2014 and 2015 >> sales, please provide your evidence. >> >> If there is no evidence, do you feel reasonable? >> >> Is this Leica's professional ethics? >> >> Is this your ethical standard? >> >> I look forward to your reply and hope that you will answer my relevant >> questions. >> >> >> >> >> >> >> >> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道： >> >> Dear Sir, >> >> >> >> Thank you for your mail. >> >> >> >> >> >> In order to ensure fair and equal service to all our customers, we have >> specific policies regarding the pricing of our services. >> >> Any Leica product comes with a manufacturer’s guarantee that is valid >> worldwide if the product was purchased from an authorized dealer. >> >> If a product was purchased via an unauthorized channel or proof of >> purchase from an authorized dealer cannot be verified, regular repair >> charges apply. >> >> The terms of warranty as stated in our official documents apply >> internationally. Proof of purchase from an authorized dealer has to be >> provided. >> >> The standard LEICA product guarantee does not affect your statutory >> guarantee rights towards the distributor of your LEICA products but does >> not apply to the >> >> manufacturer. >> >> In such cases warranty claims have to be addressed with the seller/dealer. >> >> In the case of your camera, we sold it to Austria and the purchase >> receipt you have sent is in Chinese letters and not signed or stamped by >> any dealer. >> >> You may find all the stores / authorized dealers in Greater China on: >> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html >> >> >> >> Leica has been replacing sensors free of charge for some years now and >> only charged part for the material cost since 01.09.2017 for affected >> cameras older than 5 years. We did not come by this decision lightly, but >> are unable to continue this service any longer. Starting on 01.12.2018 a >> contribution of €1303 + VAT applies. >> >> >> >> Included in this programme is a free general overhaul of your Leica M >> camera and a one year warranty on the same terms as for new products. This >> offer expresses our commitment to conserving the value of the camera. >> >> >> >> The general overhaul of the Leica M camera includes the following items: >> >> •Cleaning and overhaul of the shutter cocking mechanisms >> >> •Cleaning and maintenance/repair of the multifunction wheel >> >> •Cleaning of the main switch and shutter speed dial >> >> •Adjustment of the baseplate locking system >> >> •Refurbishment of engravings >> >> •Renewal of the protective film on the baseplate >> >> •Maintenance/repair of viewfinder displays >> >> >> >> Upgrade options are still available. Instead of a sensor exchange we >> offer our customers the option to trade-in the affected camera and to >> purchase one of the selected camera models to the following attractive >> conditions. We informed you about this option with the estimate. >> >> >> >> >> >> Kind regards / 此致 >> >> >> >> Customer Care >> U. Brand >> >> >> >> Tel.: +49 (0) 6441 2080 189 >> Fax : +49 (0) 6441 2080 339 >> customer.care@leica-camera.com >> >> >> >> >> >> Leica Camera AG >> Customer Care/ Am Leitz-Park 5 / >> 35578 Wetzlar / Germany >> >> http://de.leica-camera.com/home/ >> >> >> >> >> >> >> >> >> >> >> >> *Von:* T.C [mailto:teeseewoo@gmail.com] >> *Gesendet:* Donnerstag, 5. September 2019 23:22 >> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula < >> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch, >> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com; >> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; >> Steuer, Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; >> Looke, Sandra <Sandra.Looke@leica-camera.com>; spareparts < >> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov; >> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; >> ashley.vansant@thewashingtondailynews.com; >> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; >> sylvester.rogers@thewashingtondailynews.com; >> amy.whitaker@thewashingtondailynews.com; >> caleb.miller@thewashingtondailynews.com; >> spencer.stanley@thewashingtondailynews.com; >> german.llodrat@thewashingtondailynews.com; >> cecilia.prokos@thewashingtondailynews.com; >> jason.scott@thewashingtondailynews.com; >> david.cucchiara@thewashingtondailynews.com; >> jonathan.rowe@thewashingtondailynews.com; \editor@people.com; >> caroline.hudson@thewashingtondailynews.com; >> vail.rumley@thewashingtondailynews.com >> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com; >> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; >> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com >> *Betreff:* The Leica Camera seems Cheating Clients. >> >> >> >> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, >> has promised consumers that the CCD for digital camera M-System is lifetime >> warranty and claims to be of high quality. >> >> >> >> In fact, within five years, I personally went to the headquarters of the >> Leica company in Germany, and the problems of the camera have been >> repeatedly and repeatedly, based on the high maintenance costs. >> >> >> >> Everything promised before, with the change of the agency, Leica's German >> headquarters also hopes that the customer's promised lifetime maintenance >> will become a fee-based repair under the overlord clause. The high-quality >> camera promised before will become damaged every year. Cameras, and camera >> quality issues are endless. >> >> >> >> Why is the quality of the camera so low? Why are you constantly promoting >> high quality cameras? >> >> >> >> I have written to Leica's public relations department many times, and I >> have not received a clear answer so far. >> >> >> >> Therefore, I hope to disclose this letter to the media and hope that >> Leica can publicly answer the quality of the camera. >> >> >> >> And more than a few hundred people, in Hong Kong, Taiwan, Macau and >> mainland China, have received public notice from Leica that they will >> guarantee the CCD warranty of the Leica M-System camera for life, but the >> fact is that Leica can always Change the promise, what is the difference >> between this deception? >> >> >> >> I look forward to the positive response from Leica, and don't evade the >> problem. >> >> >> >> Yours, Sincerely. >> >> >> >> -- >> >> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in >> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das >> M-System der Digitalkamera lebenslange Garantie bietet und von hoher >> Qualität sein soll. >> >> >> >> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz >> der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera >> sind aufgrund der hohen Wartungskosten immer wieder aufgetreten. >> >> >> >> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge >> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der >> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem >> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, >> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der >> Kameraqualität sind endlos. >> >> >> >> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig >> hochwertige Kameras? >> >> >> >> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch >> keine klare Antwort erhalten. >> >> >> >> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, >> dass Leica die Qualität der Kamera öffentlich beantworten kann. >> >> >> >> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in >> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte >> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung >> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern >> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung? >> >> >> >> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem >> nicht aus. >> >> >> >> Ihre >> >> >> >> >> >> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道： >> >> Can you tell me what's the authorized dealer in China and Hong Kong? >> >> >> >> some media in Hong Kong want to report the Leica quality. >> >> >> >> In fact, my M9 and M Monochrome did not change for one time, and it >> broken long time ago ,not this time only. I even don't know it's already >> broken. >> >> >> >> Me, and the Leica Fans Association in Hong Kong, will go to the Official >> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why >> don‘’t inform us before the Leica sell the product. >> >> >> >> most of us have more than 3 Leica machines, but it's pity we all >> disappeared these days. >> >> >> >> Looking for your reply soon. >> >> >> >> Yours sincerely >> >> >> >> T.C >> >> >> >> >> >> >> >> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道： >> >> Dear Mr. Wu, >> >> >> >> Thank you for providing us the proof of purchase. >> >> >> >> Unfortunately, the purchase invoice and receipt provided below are not >> acknowledgeable. >> >> Any Leica product comes with a manufacturer’s guarantee that is valid >> worldwide if the product was purchased from an authorized dealer. If a >> product was purchased via an unauthorized channel or proof of purchase >> from an authorized dealer cannot be verified, regular repair charges apply. >> >> >> >> In such cases warranty claims have to be addressed with the seller/dealer. >> >> >> >> Thank you for understanding. >> >> >> >> Mit freundlichen Grüssen / Kind regards / Cordiali saluti >> >> Nadine Coletta >> >> Leica Camera AG >> Customer Care >> Am Leitz-Park 5, D-35578 Wetzlar / Germany >> www.leica-camera.com / nadine.coletta@leica-camera.com >> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 >> >> >> >> ******************************************************** >> >> >> >> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>] >> *Gesendet:* Dienstag, 3. September 2019 08:36 >> *An:* CustomerCare <Customer.Care@leica-camera.com> >> *Betreff:* Re: LEICA-estimate 1058152 >> >> >> >> >> >> >> >> >> >> >> >> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道： >> >> Dear Leica Customer, >> >> Your order confirmation/estimate for the above listed service order >> number can be found in the attachment. >> >> You can track the status of your service order anytime under the >> following link: >> >> http://repair.leica-camera.com/service/repairtracking/index.html >> >> If you need further assistance, please contact: >> >> Customer.Care@leica-camera.com >> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 >> >> Kind Regards >> >> Leica Camera AG >> Customer Care >> >> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 >> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. >> Marita Paasch >> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. >> Andreas Kaufmann >> >> This message may contain confidential and privileged information. If it >> has been sent to you in error, please notify the sender immediately by >> replying to the message and please delete it from your computer. >> >> >> >> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 >> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. >> Marita Paasch >> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. >> Andreas Kaufmann >> >> This message may contain confidential and privileged information. If it >> has been sent to you in error, please notify the sender immediately by >> replying to the message and please delete it from your computer. >> >> >> >
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Fehler bei der Nachrichtenzustellung an folgende Empfänger oder Gruppen:
Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>
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Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>
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Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.
Marita.Paasch (Marita.Paasch@leica-camera.com)<mailto:Marita.Paasch@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.
Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.
Support@leica-camera.com<mailto:Support@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.
dennis.steuer (dennis.steuer@leica-camera.com)<mailto:dennis.steuer@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.
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Generierender Server: ldesex02.lcg.leica-camera.com
Andreas.Hecker@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'
Beate.Berns@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'
Fedja.Bobanovi@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'
Marita.Paasch@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'
Mathias.Harsch@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'
Support@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'
dennis.steuer@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'
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From: [Name] <teeseewoo@gmail.com>
Date: Mon, 20 Jun 2022 19:24:33 +0800
Message-ID: <CAK3OhgAE-sT-CcAEo_8e81oPk96gkTqBGN3ztcDf3XaTZkoYQg@mail.gmail.com>
Subject: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic
cameras and making expensive annual maintenance fees for customers worldwide.
To: "Coletta, Nadine" <Nadine.Coletta@leica-camera.com>, "Brand-Gerheim,
Ursula" <Ursula.Brand-Gerheim@leica-camera.com>,
<Mathias.Harsch@leica-camera.com>, Marita.Paasch
<Marita.Paasch@leica-camera.com>, <Beate.Berns@leica-camera.com>,
<Fedja.Bobanovi@leica-camera.com>, <Andreas.Hecker@leica-camera.com>,
dennis.steuer <dennis.steuer@leica-camera.com>, <Support@leica-camera.com>,
sandra.looke <sandra.looke@leica-camera.com>, spareparts
<spareparts@leica-camera.com>, info <info@leica-store.hk>, jboswell
<jboswell@bbg.gov>, info <info@dw.de>, <readers.representative@latimes.com>,
OP-ED Dept <opinion@nytimes.com>, Ashley Vansant
<ashley.vansant@thewashingtondailynews.com>,
<gina.lee@thewashingtondailynews.com>,
<kim.riggs@thewashingtondailynews.com>,
<sylvester.rogers@thewashingtondailynews.com>,
<amy.whitaker@thewashingtondailynews.com>,
<caleb.miller@thewashingtondailynews.com>,
<spencer.stanley@thewashingtondailynews.com>,
<german.llodrat@thewashingtondailynews.com>,
<cecilia.prokos@thewashingtondailynews.com>, jason.scott
<jason.scott@thewashingtondailynews.com>,
<david.cucchiara@thewashingtondailynews.com>,
<jonathan.rowe@thewashingtondailynews.com>,
<caroline.hudson@thewashingtondailynews.com>,
<vail.rumley@thewashingtondailynews.com>
CC: =?UTF-8?B?aW5mb0BhcC5vcmfvvIw=?= <info@ap.org>, <bluesky@tribune.com>,
bcjones <bcjones@usatoday.com>, <laturner@usatoday.com>,
<dcarruth@usatoday.com>, <vbradley@usatoday.com>, <rmensah@usatoday.com>,
<accuracy@usatoday.com>
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Dear Julia Hartner and Sandra Looke, This is T.C from Hong Kong, these days I traveled with my trusted Leica M9 to Tibet, and today I found all our photos become as following, can you tell me what should I do? what Leica became this quality? [image: image.png] [image: image.png] On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote: > First of all, thank you for your reply. In order to be fair, we will > forward your responding colleagues to the major media around the world, > including all members of Congress in Germany. > > As you said in your reply, Leica has been replacing sensors for free for > many years. Why? Because of the quality problem, all the Leica machines we > purchased, the sensors have problems, and it is not a problem within five > years, basically there are problems within three years. > > The following is my question for you, I hope you can prove the answer: > > 1. Why, most of the CCDs of more than 90% of the Leica M machines have > problems within three years. > 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not > know in advance that the sensor will be prone to problems? And more than > 90% of the machines have problems? > 3. Why do you know that when you make a profit in sales, you will not be > charged for the beginning of 2017? Is there any difference between this and > cheating? > 4. My machine is in your factory for three years, and you have replaced > the agent in Asia. I can't contact you for repair. I know that I am on a > business trip to Germany and I got your factory in person, but > unfortunately, I Another feeling of being cheated. I want to consult you > again. Is there a problem with my machine in the factory for three years, > or is it a problem after leaving the factory for 5 years? > 5. Leica is deliberately selling a camera with a problematic CCD quality. > Can it be forced to pay for expensive repairs every three years, in order > to make a profit? > > Finally, as a consumer, you have always advertised that your quality is > German quality, good quality, why do you never know that your CCD will have > more than 90% chance of being bad in three years when you are selling? > Lose, and then continue to charge fees? Do I have to pay you expensive > repairs every three years and need to go to Germany in person to deal with > them? > > If you have made it clear that your CCD is easy to break in 2014 and 2015 > sales, please provide your evidence. > > If there is no evidence, do you feel reasonable? > > Is this Leica's professional ethics? > > Is this your ethical standard? > > I look forward to your reply and hope that you will answer my relevant > questions. > > > > > > > > Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道： > > Dear Sir, > > > > Thank you for your mail. > > > > > > In order to ensure fair and equal service to all our customers, we have > specific policies regarding the pricing of our services. > > Any Leica product comes with a manufacturer’s guarantee that is valid > worldwide if the product was purchased from an authorized dealer. > > If a product was purchased via an unauthorized channel or proof of > purchase from an authorized dealer cannot be verified, regular repair > charges apply. > > The terms of warranty as stated in our official documents apply > internationally. Proof of purchase from an authorized dealer has to be > provided. > > The standard LEICA product guarantee does not affect your statutory > guarantee rights towards the distributor of your LEICA products but does > not apply to the > > manufacturer. > > In such cases warranty claims have to be addressed with the seller/dealer. > > In the case of your camera, we sold it to Austria and the purchase receipt > you have sent is in Chinese letters and not signed or stamped by any dealer. > > You may find all the stores / authorized dealers in Greater China on: > https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html > > > > Leica has been replacing sensors free of charge for some years now and > only charged part for the material cost since 01.09.2017 for affected > cameras older than 5 years. We did not come by this decision lightly, but > are unable to continue this service any longer. Starting on 01.12.2018 a > contribution of €1303 + VAT applies. > > > > Included in this programme is a free general overhaul of your Leica M > camera and a one year warranty on the same terms as for new products. This > offer expresses our commitment to conserving the value of the camera. > > > > The general overhaul of the Leica M camera includes the following items: > > •Cleaning and overhaul of the shutter cocking mechanisms > > •Cleaning and maintenance/repair of the multifunction wheel > > •Cleaning of the main switch and shutter speed dial > > •Adjustment of the baseplate locking system > > •Refurbishment of engravings > > •Renewal of the protective film on the baseplate > > •Maintenance/repair of viewfinder displays > > > > Upgrade options are still available. Instead of a sensor exchange we offer > our customers the option to trade-in the affected camera and to purchase > one of the selected camera models to the following attractive conditions. > We informed you about this option with the estimate. > > > > > > Kind regards / 此致 > > > > Customer Care > U. Brand > > > > Tel.: +49 (0) 6441 2080 189 > Fax : +49 (0) 6441 2080 339 > customer.care@leica-camera.com > > > > > > Leica Camera AG > Customer Care/ Am Leitz-Park 5 / > 35578 Wetzlar / Germany > > http://de.leica-camera.com/home/ > > > > > > > > > > > > *Von:* T.C [mailto:teeseewoo@gmail.com] > *Gesendet:* Donnerstag, 5. September 2019 23:22 > *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula < > Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch, > Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com; > Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer, > Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke, > Sandra <Sandra.Looke@leica-camera.com>; spareparts < > spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov; > info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; > ashley.vansant@thewashingtondailynews.com; > gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; > sylvester.rogers@thewashingtondailynews.com; > amy.whitaker@thewashingtondailynews.com; > caleb.miller@thewashingtondailynews.com; > spencer.stanley@thewashingtondailynews.com; > german.llodrat@thewashingtondailynews.com; > cecilia.prokos@thewashingtondailynews.com; > jason.scott@thewashingtondailynews.com; > david.cucchiara@thewashingtondailynews.com; > jonathan.rowe@thewashingtondailynews.com; \editor@people.com; > caroline.hudson@thewashingtondailynews.com; > vail.rumley@thewashingtondailynews.com > *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com; > bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; > vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com > *Betreff:* The Leica Camera seems Cheating Clients. > > > > Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, > has promised consumers that the CCD for digital camera M-System is lifetime > warranty and claims to be of high quality. > > > > In fact, within five years, I personally went to the headquarters of the > Leica company in Germany, and the problems of the camera have been > repeatedly and repeatedly, based on the high maintenance costs. > > > > Everything promised before, with the change of the agency, Leica's German > headquarters also hopes that the customer's promised lifetime maintenance > will become a fee-based repair under the overlord clause. The high-quality > camera promised before will become damaged every year. Cameras, and camera > quality issues are endless. > > > > Why is the quality of the camera so low? Why are you constantly promoting > high quality cameras? > > > > I have written to Leica's public relations department many times, and I > have not received a clear answer so far. > > > > Therefore, I hope to disclose this letter to the media and hope that Leica > can publicly answer the quality of the camera. > > > > And more than a few hundred people, in Hong Kong, Taiwan, Macau and > mainland China, have received public notice from Leica that they will > guarantee the CCD warranty of the Leica M-System camera for life, but the > fact is that Leica can always Change the promise, what is the difference > between this deception? > > > > I look forward to the positive response from Leica, and don't evade the > problem. > > > > Yours, Sincerely. > > > > -- > > Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in > Deutschland, hat den Verbrauchern versprochen, dass das CCD für das > M-System der Digitalkamera lebenslange Garantie bietet und von hoher > Qualität sein soll. > > > > Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der > Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind > aufgrund der hohen Wartungskosten immer wieder aufgetreten. > > > > Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge > auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der > Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem > Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, > Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der > Kameraqualität sind endlos. > > > > Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig > hochwertige Kameras? > > > > Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch > keine klare Antwort erhalten. > > > > Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, > dass Leica die Qualität der Kamera öffentlich beantworten kann. > > > > Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in > Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte > lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung > erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern > Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung? > > > > Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem > nicht aus. > > > > Ihre > > > > > > [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道： > > Can you tell me what's the authorized dealer in China and Hong Kong? > > > > some media in Hong Kong want to report the Leica quality. > > > > In fact, my M9 and M Monochrome did not change for one time, and it broken > long time ago ,not this time only. I even don't know it's already broken. > > > > Me, and the Leica Fans Association in Hong Kong, will go to the Official > Dealer in Hong Kong and Beijing, asking when the Leica new policy and why > don‘’t inform us before the Leica sell the product. > > > > most of us have more than 3 Leica machines, but it's pity we all > disappeared these days. > > > > Looking for your reply soon. > > > > Yours sincerely > > > > T.C > > > > > > > > Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道： > > Dear Mr. Wu, > > > > Thank you for providing us the proof of purchase. > > > > Unfortunately, the purchase invoice and receipt provided below are not > acknowledgeable. > > Any Leica product comes with a manufacturer’s guarantee that is valid > worldwide if the product was purchased from an authorized dealer. If a > product was purchased via an unauthorized channel or proof of purchase > from an authorized dealer cannot be verified, regular repair charges apply. > > > > In such cases warranty claims have to be addressed with the seller/dealer. > > > > Thank you for understanding. > > > > Mit freundlichen Grüssen / Kind regards / Cordiali saluti > > Nadine Coletta > > Leica Camera AG > Customer Care > Am Leitz-Park 5, D-35578 Wetzlar / Germany > www.leica-camera.com / nadine.coletta@leica-camera.com > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > > > ******************************************************** > > > > *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>] > *Gesendet:* Dienstag, 3. September 2019 08:36 > *An:* CustomerCare <Customer.Care@leica-camera.com> > *Betreff:* Re: LEICA-estimate 1058152 > > > > > > > > > > > > Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道： > > Dear Leica Customer, > > Your order confirmation/estimate for the above listed service order > number can be found in the attachment. > > You can track the status of your service order anytime under the > following link: > > http://repair.leica-camera.com/service/repairtracking/index.html > > If you need further assistance, please contact: > > Customer.Care@leica-camera.com > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > Kind Regards > > Leica Camera AG > Customer Care > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita > Paasch > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. > > > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita > Paasch > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. > > >
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Dear T.C., We had extensive correspondence with you in 2019 regarding the M9 sensor topic. All the information and explanations were provided by us including the official regulations and executive managements directives. We will not start this process again. By now, the CCD is no longer available the following upgrade offers are available: [cid:image003.png@01D88701.10D2D800] If you wish to accept one of these offers, please let us know. Kind regards Kirstin Masney Complaint Manager Leica Camera AG Customer Care Am Leitz-Park 5/ D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> / Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 Von: [Name] <teeseewoo@gmail.com> Gesendet: Montag, 20. Juni 2022 13:22 An: Masney, Kirstin <Kirstin.Masney@leica-camera.com>; Kupfer, Sven <Sven.Kupfer@leica-camera.com> Betreff: Fwd: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide. Dear Ursula Kirstin Masney and Sven Kupfer, This is T.C form Hong Kong, these days I traveled with my trusted Leica M9 to Tibet, and today I found all our photos become as following, can you tell me what should I do? what Leica became this quality? [cid:image001.png@01D88700.C30EDAB0] [cid:image002.png@01D88700.C30EDAB0] On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> wrote: First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany. As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years. The following is my question for you, I hope you can prove the answer: 1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years. 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems? 3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating? 4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years? 5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit? Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them? If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence. If there is no evidence, do you feel reasonable? Is this Leica's professional ethics? Is this your ethical standard? I look forward to your reply and hope that you will answer my relevant questions. Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>> 于2019年9月6日周五 下午5:18写道： Dear Sir, Thank you for your mail. In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services. Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply. The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided. The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the manufacturer. In such cases warranty claims have to be addressed with the seller/dealer. In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer. You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies. Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera. The general overhaul of the Leica M camera includes the following items: •Cleaning and overhaul of the shutter cocking mechanisms •Cleaning and maintenance/repair of the multifunction wheel •Cleaning of the main switch and shutter speed dial •Adjustment of the baseplate locking system •Refurbishment of engravings •Renewal of the protective film on the baseplate •Maintenance/repair of viewfinder displays Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate. Kind regards / 此致 Customer Care U. Brand Tel.: +49 (0) 6441 2080 189 Fax : +49 (0) 6441 2080 339 customer.care@leica-camera.com<mailto:customer.care@leica-camera.com> Leica Camera AG Customer Care/ Am Leitz-Park 5 / 35578 Wetzlar / Germany http://de.leica-camera.com/home/ Von: T.C [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>] Gesendet: Donnerstag, 5. September 2019 23:22 An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>; Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>>; Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>; Paasch, Marita <Marita.Paasch@leica-camera.com<mailto:Marita.Paasch@leica-camera.com>>; Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>; Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>; Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>; Steuer, Dennis <dennis.steuer@leica-camera.com<mailto:dennis.steuer@leica-camera.com>>; Support@leica-camera.com<mailto:Support@leica-camera.com>; Looke, Sandra <Sandra.Looke@leica-camera.com<mailto:Sandra.Looke@leica-camera.com>>; spareparts <spareparts@leica-camera.com<mailto:spareparts@leica-camera.com>>; info@leica-store.hk<mailto:info@leica-store.hk>; jboswell@bbg.gov<mailto:jboswell@bbg.gov>; info@dw.de<mailto:info@dw.de>; readers.representative@latimes.com<mailto:readers.representative@latimes.com>; opinion@nytimes.com<mailto:opinion@nytimes.com>; ashley.vansant@thewashingtondailynews.com<mailto:ashley.vansant@thewashingtondailynews.com>; gina.lee@thewashingtondailynews.com<mailto:gina.lee@thewashingtondailynews.com>; kim.riggs@thewashingtondailynews.com<mailto:kim.riggs@thewashingtondailynews.com>; sylvester.rogers@thewashingtondailynews.com<mailto:sylvester.rogers@thewashingtondailynews.com>; amy.whitaker@thewashingtondailynews.com<mailto:amy.whitaker@thewashingtondailynews.com>; caleb.miller@thewashingtondailynews.com<mailto:caleb.miller@thewashingtondailynews.com>; spencer.stanley@thewashingtondailynews.com<mailto:spencer.stanley@thewashingtondailynews.com>; german.llodrat@thewashingtondailynews.com<mailto:german.llodrat@thewashingtondailynews.com>; cecilia.prokos@thewashingtondailynews.com<mailto:cecilia.prokos@thewashingtondailynews.com>; jason.scott@thewashingtondailynews.com<mailto:jason.scott@thewashingtondailynews.com>; david.cucchiara@thewashingtondailynews.com<mailto:david.cucchiara@thewashingtondailynews.com>; jonathan.rowe@thewashingtondailynews.com<mailto:jonathan.rowe@thewashingtondailynews.com>; \editor@people.com<mailto:editor@people.com>; caroline.hudson@thewashingtondailynews.com<mailto:caroline.hudson@thewashingtondailynews.com>; vail.rumley@thewashingtondailynews.com<mailto:vail.rumley@thewashingtondailynews.com> Cc: 'info@ap.org<mailto:info@ap.org>，' <info@ap.org<mailto:info@ap.org>>; bluesky@tribune.com<mailto:bluesky@tribune.com>; bcjones@usatoday.com<mailto:bcjones@usatoday.com>; laturner@usatoday.com<mailto:laturner@usatoday.com>; dcarruth@usatoday.com<mailto:dcarruth@usatoday.com>; vbradley@usatoday.com<mailto:vbradley@usatoday.com>; rmensah@usatoday.com<mailto:rmensah@usatoday.com>; accuracy@usatoday.com<mailto:accuracy@usatoday.com> Betreff: The Leica Camera seems Cheating Clients. Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality. In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs. Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless. Why is the quality of the camera so low? Why are you constantly promoting high quality cameras? I have written to Leica's public relations department many times, and I have not received a clear answer so far. Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera. And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception? I look forward to the positive response from Leica, and don't evade the problem. Yours, Sincerely. -- Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll. Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten. Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos. Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras? Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten. Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann. Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung? Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus. Ihre [Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> 于2019年9月4日周三 下午9:59写道： Can you tell me what's the authorized dealer in China and Hong Kong? some media in Hong Kong want to report the Leica quality. In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken. Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product. most of us have more than 3 Leica machines, but it's pity we all disappeared these days. Looking for your reply soon. Yours sincerely T.C Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2019年9月4日周三 下午8:46写道： Dear Mr. Wu, Thank you for providing us the proof of purchase. Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable. Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply. In such cases warranty claims have to be addressed with the seller/dealer. Thank you for understanding. Mit freundlichen Grüssen / Kind regards / Cordiali saluti Nadine Coletta Leica Camera AG Customer Care Am Leitz-Park 5, D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 ******************************************************** Von: [Name] [mailto:teeseewoo@gmail.com] Gesendet: Dienstag, 3. September 2019 08:36 An: CustomerCare <Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>> Betreff: Re: LEICA-estimate 1058152 Nadine Coletta <customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>> 于2019年8月5日周一 下午8:00写道： Dear Leica Customer, Your order confirmation/estimate for the above listed service order number can be found in the attachment. You can track the status of your service order anytime under the following link: http://repair.leica-camera.com/service/repairtracking/index.html If you need further assistance, please contact: Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 Kind Regards Leica Camera AG Customer Care Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966 Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer. Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966 Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer. Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966 Vorstand | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO) Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
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Dear Kirstin, you haven't said that the Leica CCD will have big problems like this. I once trusted the Leica quality, now how can I fix my camera? I just want my camera fixed. I don't need the new Leica which is always cheating customers. Leica promise will fix the camera, and now force customer paying again ? looking for your reply soon. On Thu, Jun 23, 2022 at 7:00 PM Masney, Kirstin < Kirstin.Masney@leica-camera.com> wrote: > Dear T.C., > > > > We had extensive correspondence with you in 2019 regarding the M9 sensor > topic. All the information and explanations were provided by us including > the official regulations and executive managements directives. > > > > We will not start this process again. By now, the CCD is no longer > available the following upgrade offers are available: > > > > > > If you wish to accept one of these offers, please let us know. > > > > Kind regards > > > > Kirstin Masney > > Complaint Manager > > > > Leica Camera AG > > Customer Care > > Am Leitz-Park 5/ D-35578 Wetzlar / Germany > > www.leica-camera.com / Kirstin.Masney@leica-camera.com > > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > > > *Von:* [Name] <teeseewoo@gmail.com> > *Gesendet:* Montag, 20. Juni 2022 13:22 > *An:* Masney, Kirstin <Kirstin.Masney@leica-camera.com>; Kupfer, Sven < > Sven.Kupfer@leica-camera.com> > *Betreff:* Fwd: The Leica Camera seems Cheating Clients, Selling CCD > problematic cameras and making expensive annual maintenance fees for > customers worldwide. > > > > Dear Ursula Kirstin Masney and Sven Kupfer, This is T.C form Hong Kong, > these days I traveled with my trusted Leica M9 to Tibet, and today I found > all our photos become as following, can you tell me what should I do? what > Leica became this quality? > > > > > > > > > > On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote: > > First of all, thank you for your reply. In order to be fair, we will > forward your responding colleagues to the major media around the world, > including all members of Congress in Germany. > > As you said in your reply, Leica has been replacing sensors for free for > many years. Why? Because of the quality problem, all the Leica machines we > purchased, the sensors have problems, and it is not a problem within five > years, basically there are problems within three years. > > The following is my question for you, I hope you can prove the answer: > > 1. Why, most of the CCDs of more than 90% of the Leica M machines have > problems within three years. > 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not > know in advance that the sensor will be prone to problems? And more than > 90% of the machines have problems? > 3. Why do you know that when you make a profit in sales, you will not be > charged for the beginning of 2017? Is there any difference between this and > cheating? > 4. My machine is in your factory for three years, and you have replaced > the agent in Asia. I can't contact you for repair. I know that I am on a > business trip to Germany and I got your factory in person, but > unfortunately, I Another feeling of being cheated. I want to consult you > again. Is there a problem with my machine in the factory for three years, > or is it a problem after leaving the factory for 5 years? > 5. Leica is deliberately selling a camera with a problematic CCD quality. > Can it be forced to pay for expensive repairs every three years, in order > to make a profit? > > Finally, as a consumer, you have always advertised that your quality is > German quality, good quality, why do you never know that your CCD will have > more than 90% chance of being bad in three years when you are selling? > Lose, and then continue to charge fees? Do I have to pay you expensive > repairs every three years and need to go to Germany in person to deal with > them? > > If you have made it clear that your CCD is easy to break in 2014 and 2015 > sales, please provide your evidence. > > If there is no evidence, do you feel reasonable? > > Is this Leica's professional ethics? > > Is this your ethical standard? > > I look forward to your reply and hope that you will answer my relevant > questions. > > > > > > > > Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道： > > Dear Sir, > > > > Thank you for your mail. > > > > > > In order to ensure fair and equal service to all our customers, we have > specific policies regarding the pricing of our services. > > Any Leica product comes with a manufacturer’s guarantee that is valid > worldwide if the product was purchased from an authorized dealer. > > If a product was purchased via an unauthorized channel or proof of > purchase from an authorized dealer cannot be verified, regular repair > charges apply. > > The terms of warranty as stated in our official documents apply > internationally. Proof of purchase from an authorized dealer has to be > provided. > > The standard LEICA product guarantee does not affect your statutory > guarantee rights towards the distributor of your LEICA products but does > not apply to the > > manufacturer. > > In such cases warranty claims have to be addressed with the seller/dealer. > > In the case of your camera, we sold it to Austria and the purchase receipt > you have sent is in Chinese letters and not signed or stamped by any dealer. > > You may find all the stores / authorized dealers in Greater China on: > https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html > > > > Leica has been replacing sensors free of charge for some years now and > only charged part for the material cost since 01.09.2017 for affected > cameras older than 5 years. We did not come by this decision lightly, but > are unable to continue this service any longer. Starting on 01.12.2018 a > contribution of €1303 + VAT applies. > > > > Included in this programme is a free general overhaul of your Leica M > camera and a one year warranty on the same terms as for new products. This > offer expresses our commitment to conserving the value of the camera. > > > > The general overhaul of the Leica M camera includes the following items: > > •Cleaning and overhaul of the shutter cocking mechanisms > > •Cleaning and maintenance/repair of the multifunction wheel > > •Cleaning of the main switch and shutter speed dial > > •Adjustment of the baseplate locking system > > •Refurbishment of engravings > > •Renewal of the protective film on the baseplate > > •Maintenance/repair of viewfinder displays > > > > Upgrade options are still available. Instead of a sensor exchange we offer > our customers the option to trade-in the affected camera and to purchase > one of the selected camera models to the following attractive conditions. > We informed you about this option with the estimate. > > > > > > Kind regards / 此致 > > > > Customer Care > U. Brand > > > > Tel.: +49 (0) 6441 2080 189 > Fax : +49 (0) 6441 2080 339 > customer.care@leica-camera.com > > > > > > Leica Camera AG > Customer Care/ Am Leitz-Park 5 / > 35578 Wetzlar / Germany > > http://de.leica-camera.com/home/ > > > > > > > > > > > > *Von:* T.C [mailto:teeseewoo@gmail.com] > *Gesendet:* Donnerstag, 5. September 2019 23:22 > *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula < > Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch, > Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com; > Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer, > Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke, > Sandra <Sandra.Looke@leica-camera.com>; spareparts < > spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov; > info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; > ashley.vansant@thewashingtondailynews.com; > gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; > sylvester.rogers@thewashingtondailynews.com; > amy.whitaker@thewashingtondailynews.com; > caleb.miller@thewashingtondailynews.com; > spencer.stanley@thewashingtondailynews.com; > german.llodrat@thewashingtondailynews.com; > cecilia.prokos@thewashingtondailynews.com; > jason.scott@thewashingtondailynews.com; > david.cucchiara@thewashingtondailynews.com; > jonathan.rowe@thewashingtondailynews.com; \editor@people.com; > caroline.hudson@thewashingtondailynews.com; > vail.rumley@thewashingtondailynews.com > *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com; > bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; > vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com > *Betreff:* The Leica Camera seems Cheating Clients. > > > > Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, > has promised consumers that the CCD for digital camera M-System is lifetime > warranty and claims to be of high quality. > > > > In fact, within five years, I personally went to the headquarters of the > Leica company in Germany, and the problems of the camera have been > repeatedly and repeatedly, based on the high maintenance costs. > > > > Everything promised before, with the change of the agency, Leica's German > headquarters also hopes that the customer's promised lifetime maintenance > will become a fee-based repair under the overlord clause. The high-quality > camera promised before will become damaged every year. Cameras, and camera > quality issues are endless. > > > > Why is the quality of the camera so low? Why are you constantly promoting > high quality cameras? > > > > I have written to Leica's public relations department many times, and I > have not received a clear answer so far. > > > > Therefore, I hope to disclose this letter to the media and hope that Leica > can publicly answer the quality of the camera. > > > > And more than a few hundred people, in Hong Kong, Taiwan, Macau and > mainland China, have received public notice from Leica that they will > guarantee the CCD warranty of the Leica M-System camera for life, but the > fact is that Leica can always Change the promise, what is the difference > between this deception? > > > > I look forward to the positive response from Leica, and don't evade the > problem. > > > > Yours, Sincerely. > > > > -- > > Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in > Deutschland, hat den Verbrauchern versprochen, dass das CCD für das > M-System der Digitalkamera lebenslange Garantie bietet und von hoher > Qualität sein soll. > > > > Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz > der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera > sind aufgrund der hohen Wartungskosten immer wieder aufgetreten. > > > > Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge > auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der > Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem > Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, > Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der > Kameraqualität sind endlos. > > > > Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig > hochwertige Kameras? > > > > Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch > keine klare Antwort erhalten. > > > > Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, > dass Leica die Qualität der Kamera öffentlich beantworten kann. > > > > Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in > Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte > lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung > erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern > Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung? > > > > Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem > nicht aus. > > > > Ihre > > > > > > [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道： > > Can you tell me what's the authorized dealer in China and Hong Kong? > > > > some media in Hong Kong want to report the Leica quality. > > > > In fact, my M9 and M Monochrome did not change for one time, and it broken > long time ago ,not this time only. I even don't know it's already broken. > > > > Me, and the Leica Fans Association in Hong Kong, will go to the Official > Dealer in Hong Kong and Beijing, asking when the Leica new policy and why > don‘’t inform us before the Leica sell the product. > > > > most of us have more than 3 Leica machines, but it's pity we all > disappeared these days. > > > > Looking for your reply soon. > > > > Yours sincerely > > > > T.C > > > > > > > > Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道： > > Dear Mr. Wu, > > > > Thank you for providing us the proof of purchase. > > > > Unfortunately, the purchase invoice and receipt provided below are not > acknowledgeable. > > Any Leica product comes with a manufacturer’s guarantee that is valid > worldwide if the product was purchased from an authorized dealer. If a > product was purchased via an unauthorized channel or proof of purchase > from an authorized dealer cannot be verified, regular repair charges apply. > > > > In such cases warranty claims have to be addressed with the seller/dealer. > > > > Thank you for understanding. > > > > Mit freundlichen Grüssen / Kind regards / Cordiali saluti > > Nadine Coletta > > Leica Camera AG > Customer Care > Am Leitz-Park 5, D-35578 Wetzlar / Germany > www.leica-camera.com / nadine.coletta@leica-camera.com > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > > > ******************************************************** > > > > *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>] > *Gesendet:* Dienstag, 3. September 2019 08:36 > *An:* CustomerCare <Customer.Care@leica-camera.com> > *Betreff:* Re: LEICA-estimate 1058152 > > > > > > > > > > > > Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道： > > Dear Leica Customer, > > Your order confirmation/estimate for the above listed service order > number can be found in the attachment. > > You can track the status of your service order anytime under the > following link: > > http://repair.leica-camera.com/service/repairtracking/index.html > > If you need further assistance, please contact: > > Customer.Care@leica-camera.com > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > Kind Regards > > Leica Camera AG > Customer Care > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita > Paasch > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. > > > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita > Paasch > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. > > > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO) > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. >
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Can I pay for fixing the camera? It’s very important for me for my first Leica camera which promise for life long using On Fri, Jun 24, 2022 at 01:20 [Name] <teeseewoo@gmail.com> wrote: > Dear Kirstin, you haven't said that the Leica CCD will have big problems > like this. I once trusted the Leica quality, now how can I fix my camera? I > just want my camera fixed. I don't need the new Leica which is always > cheating customers. > > Leica promise will fix the camera, and now force customer paying again ? > > looking for your reply soon. > > On Thu, Jun 23, 2022 at 7:00 PM Masney, Kirstin < > Kirstin.Masney@leica-camera.com> wrote: > >> Dear T.C., >> >> >> >> We had extensive correspondence with you in 2019 regarding the M9 sensor >> topic. All the information and explanations were provided by us including >> the official regulations and executive managements directives. >> >> >> >> We will not start this process again. By now, the CCD is no longer >> available the following upgrade offers are available: >> >> >> >> >> >> If you wish to accept one of these offers, please let us know. >> >> >> >> Kind regards >> >> >> >> Kirstin Masney >> >> Complaint Manager >> >> >> >> Leica Camera AG >> >> Customer Care >> >> Am Leitz-Park 5/ D-35578 Wetzlar / Germany >> >> www.leica-camera.com / Kirstin.Masney@leica-camera.com >> >> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 >> >> >> >> *Von:* [Name] <teeseewoo@gmail.com> >> *Gesendet:* Montag, 20. Juni 2022 13:22 >> *An:* Masney, Kirstin <Kirstin.Masney@leica-camera.com>; Kupfer, Sven < >> Sven.Kupfer@leica-camera.com> >> *Betreff:* Fwd: The Leica Camera seems Cheating Clients, Selling CCD >> problematic cameras and making expensive annual maintenance fees for >> customers worldwide. >> >> >> >> Dear Ursula Kirstin Masney and Sven Kupfer, This is T.C form Hong Kong, >> these days I traveled with my trusted Leica M9 to Tibet, and today I found >> all our photos become as following, can you tell me what should I do? what >> Leica became this quality? >> >> >> >> >> >> >> >> >> >> On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote: >> >> First of all, thank you for your reply. In order to be fair, we will >> forward your responding colleagues to the major media around the world, >> including all members of Congress in Germany. >> >> As you said in your reply, Leica has been replacing sensors for free for >> many years. Why? Because of the quality problem, all the Leica machines we >> purchased, the sensors have problems, and it is not a problem within five >> years, basically there are problems within three years. >> >> The following is my question for you, I hope you can prove the answer: >> >> 1. Why, most of the CCDs of more than 90% of the Leica M machines have >> problems within three years. >> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not >> know in advance that the sensor will be prone to problems? And more than >> 90% of the machines have problems? >> 3. Why do you know that when you make a profit in sales, you will not be >> charged for the beginning of 2017? Is there any difference between this and >> cheating? >> 4. My machine is in your factory for three years, and you have replaced >> the agent in Asia. I can't contact you for repair. I know that I am on a >> business trip to Germany and I got your factory in person, but >> unfortunately, I Another feeling of being cheated. I want to consult you >> again. Is there a problem with my machine in the factory for three >> years, or is it a problem after leaving the factory for 5 years? >> 5. Leica is deliberately selling a camera with a problematic CCD quality. >> Can it be forced to pay for expensive repairs every three years, in order >> to make a profit? >> >> Finally, as a consumer, you have always advertised that your quality is >> German quality, good quality, why do you never know that your CCD will have >> more than 90% chance of being bad in three years when you are selling? >> Lose, and then continue to charge fees? Do I have to pay you expensive >> repairs every three years and need to go to Germany in person to deal with >> them? >> >> If you have made it clear that your CCD is easy to break in 2014 and 2015 >> sales, please provide your evidence. >> >> If there is no evidence, do you feel reasonable? >> >> Is this Leica's professional ethics? >> >> Is this your ethical standard? >> >> I look forward to your reply and hope that you will answer my relevant >> questions. >> >> >> >> >> >> >> >> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道： >> >> Dear Sir, >> >> >> >> Thank you for your mail. >> >> >> >> >> >> In order to ensure fair and equal service to all our customers, we have >> specific policies regarding the pricing of our services. >> >> Any Leica product comes with a manufacturer’s guarantee that is valid >> worldwide if the product was purchased from an authorized dealer. >> >> If a product was purchased via an unauthorized channel or proof of >> purchase from an authorized dealer cannot be verified, regular repair >> charges apply. >> >> The terms of warranty as stated in our official documents apply >> internationally. Proof of purchase from an authorized dealer has to be >> provided. >> >> The standard LEICA product guarantee does not affect your statutory >> guarantee rights towards the distributor of your LEICA products but does >> not apply to the >> >> manufacturer. >> >> In such cases warranty claims have to be addressed with the seller/dealer. >> >> In the case of your camera, we sold it to Austria and the purchase >> receipt you have sent is in Chinese letters and not signed or stamped by >> any dealer. >> >> You may find all the stores / authorized dealers in Greater China on: >> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html >> >> >> >> Leica has been replacing sensors free of charge for some years now and >> only charged part for the material cost since 01.09.2017 for affected >> cameras older than 5 years. We did not come by this decision lightly, but >> are unable to continue this service any longer. Starting on 01.12.2018 a >> contribution of €1303 + VAT applies. >> >> >> >> Included in this programme is a free general overhaul of your Leica M >> camera and a one year warranty on the same terms as for new products. This >> offer expresses our commitment to conserving the value of the camera. >> >> >> >> The general overhaul of the Leica M camera includes the following items: >> >> •Cleaning and overhaul of the shutter cocking mechanisms >> >> •Cleaning and maintenance/repair of the multifunction wheel >> >> •Cleaning of the main switch and shutter speed dial >> >> •Adjustment of the baseplate locking system >> >> •Refurbishment of engravings >> >> •Renewal of the protective film on the baseplate >> >> •Maintenance/repair of viewfinder displays >> >> >> >> Upgrade options are still available. Instead of a sensor exchange we >> offer our customers the option to trade-in the affected camera and to >> purchase one of the selected camera models to the following attractive >> conditions. We informed you about this option with the estimate. >> >> >> >> >> >> Kind regards / 此致 >> >> >> >> Customer Care >> U. Brand >> >> >> >> Tel.: +49 (0) 6441 2080 189 >> Fax : +49 (0) 6441 2080 339 >> customer.care@leica-camera.com >> >> >> >> >> >> Leica Camera AG >> Customer Care/ Am Leitz-Park 5 / >> 35578 Wetzlar / Germany >> >> http://de.leica-camera.com/home/ >> >> >> >> >> >> >> >> >> >> >> >> *Von:* T.C [mailto:teeseewoo@gmail.com] >> *Gesendet:* Donnerstag, 5. September 2019 23:22 >> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula < >> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch, >> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com; >> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; >> Steuer, Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; >> Looke, Sandra <Sandra.Looke@leica-camera.com>; spareparts < >> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov; >> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; >> ashley.vansant@thewashingtondailynews.com; >> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; >> sylvester.rogers@thewashingtondailynews.com; >> amy.whitaker@thewashingtondailynews.com; >> caleb.miller@thewashingtondailynews.com; >> spencer.stanley@thewashingtondailynews.com; >> german.llodrat@thewashingtondailynews.com; >> cecilia.prokos@thewashingtondailynews.com; >> jason.scott@thewashingtondailynews.com; >> david.cucchiara@thewashingtondailynews.com; >> jonathan.rowe@thewashingtondailynews.com; \editor@people.com; >> caroline.hudson@thewashingtondailynews.com; >> vail.rumley@thewashingtondailynews.com >> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com; >> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; >> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com >> *Betreff:* The Leica Camera seems Cheating Clients. >> >> >> >> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, >> has promised consumers that the CCD for digital camera M-System is lifetime >> warranty and claims to be of high quality. >> >> >> >> In fact, within five years, I personally went to the headquarters of the >> Leica company in Germany, and the problems of the camera have been >> repeatedly and repeatedly, based on the high maintenance costs. >> >> >> >> Everything promised before, with the change of the agency, Leica's German >> headquarters also hopes that the customer's promised lifetime maintenance >> will become a fee-based repair under the overlord clause. The high-quality >> camera promised before will become damaged every year. Cameras, and camera >> quality issues are endless. >> >> >> >> Why is the quality of the camera so low? Why are you constantly promoting >> high quality cameras? >> >> >> >> I have written to Leica's public relations department many times, and I >> have not received a clear answer so far. >> >> >> >> Therefore, I hope to disclose this letter to the media and hope that >> Leica can publicly answer the quality of the camera. >> >> >> >> And more than a few hundred people, in Hong Kong, Taiwan, Macau and >> mainland China, have received public notice from Leica that they will >> guarantee the CCD warranty of the Leica M-System camera for life, but the >> fact is that Leica can always Change the promise, what is the difference >> between this deception? >> >> >> >> I look forward to the positive response from Leica, and don't evade the >> problem. >> >> >> >> Yours, Sincerely. >> >> >> >> -- >> >> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in >> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das >> M-System der Digitalkamera lebenslange Garantie bietet und von hoher >> Qualität sein soll. >> >> >> >> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz >> der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera >> sind aufgrund der hohen Wartungskosten immer wieder aufgetreten. >> >> >> >> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge >> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der >> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem >> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, >> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der >> Kameraqualität sind endlos. >> >> >> >> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig >> hochwertige Kameras? >> >> >> >> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch >> keine klare Antwort erhalten. >> >> >> >> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, >> dass Leica die Qualität der Kamera öffentlich beantworten kann. >> >> >> >> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in >> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte >> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung >> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern >> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung? >> >> >> >> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem >> nicht aus. >> >> >> >> Ihre >> >> >> >> >> >> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道： >> >> Can you tell me what's the authorized dealer in China and Hong Kong? >> >> >> >> some media in Hong Kong want to report the Leica quality. >> >> >> >> In fact, my M9 and M Monochrome did not change for one time, and it >> broken long time ago ,not this time only. I even don't know it's already >> broken. >> >> >> >> Me, and the Leica Fans Association in Hong Kong, will go to the Official >> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why >> don‘’t inform us before the Leica sell the product. >> >> >> >> most of us have more than 3 Leica machines, but it's pity we all >> disappeared these days. >> >> >> >> Looking for your reply soon. >> >> >> >> Yours sincerely >> >> >> >> T.C >> >> >> >> >> >> >> >> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道： >> >> Dear Mr. Wu, >> >> >> >> Thank you for providing us the proof of purchase. >> >> >> >> Unfortunately, the purchase invoice and receipt provided below are not >> acknowledgeable. >> >> Any Leica product comes with a manufacturer’s guarantee that is valid >> worldwide if the product was purchased from an authorized dealer. If a >> product was purchased via an unauthorized channel or proof of purchase >> from an authorized dealer cannot be verified, regular repair charges apply. >> >> >> >> In such cases warranty claims have to be addressed with the seller/dealer. >> >> >> >> Thank you for understanding. >> >> >> >> Mit freundlichen Grüssen / Kind regards / Cordiali saluti >> >> Nadine Coletta >> >> Leica Camera AG >> Customer Care >> Am Leitz-Park 5, D-35578 Wetzlar / Germany >> www.leica-camera.com / nadine.coletta@leica-camera.com >> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 >> >> >> >> ******************************************************** >> >> >> >> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>] >> *Gesendet:* Dienstag, 3. September 2019 08:36 >> *An:* CustomerCare <Customer.Care@leica-camera.com> >> *Betreff:* Re: LEICA-estimate 1058152 >> >> >> >> >> >> >> >> >> >> >> >> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道： >> >> Dear Leica Customer, >> >> Your order confirmation/estimate for the above listed service order >> number can be found in the attachment. >> >> You can track the status of your service order anytime under the >> following link: >> >> http://repair.leica-camera.com/service/repairtracking/index.html >> >> If you need further assistance, please contact: >> >> Customer.Care@leica-camera.com >> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 >> >> Kind Regards >> >> Leica Camera AG >> Customer Care >> >> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 >> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. >> Marita Paasch >> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. >> Andreas Kaufmann >> >> This message may contain confidential and privileged information. If it >> has been sent to you in error, please notify the sender immediately by >> replying to the message and please delete it from your computer. >> >> >> >> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 >> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. >> Marita Paasch >> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. >> Andreas Kaufmann >> >> This message may contain confidential and privileged information. If it >> has been sent to you in error, please notify the sender immediately by >> replying to the message and please delete it from your computer. >> >> >> >> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 >> *Vorstand* | Executive Board: Matthias Harsch (CEO) I Michael Grimm >> (CFO) >> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. >> Andreas Kaufmann >> >> This message may contain confidential and privileged information. If it >> has been sent to you in error, please notify the sender immediately by >> replying to the message and please delete it from your computer. >> >
Attachments named in the archive: image001.png; image002.png; image003.png; ANGjdJ8oSA0HiY4T-ovZr_MC-QXndNO-m4DTAXc6AP4ZlK9v7ZSN7uGVFh8YpYKmi98z_cDvZwwXPIdc8ATNSd0yyPOLtkmlXm5FR-UfrVltDcGR_WB6andQ1Vr_-Rb4k1llI8PvN8GGYueR7kCJiM4NvpYuKHHIwNi9LaP809w7MR4O2CFYADNBlQv0KmPz2FVGpU_pZE2QLS2QJyEAm6-NMo3y477vUh19zku-U1ioo9NG6IX2XicMdl77a4C4pZ9r6NJ7A_xdslis6hpIQqjtPvwWehjcQygp_rJzSSxcX3Yrx_bILjS8NuJdfpA4wQjkovPkfZm9Y-2FZCNXtU1dd1qlE7EVaYtm4i_T5jc_NOtDq43Q7q-oPPZ5IRO_BWXnmiehgCThCkEVE-jq; ANGjdJ-UkwXiodzblffmkgn6Y_nLbwvKT4LiVNrFAl0Poe7PWq7R
Dear T.C. We explained all this when your camera was here in 2019. The production of the CCD was discontinued in October 2019, sensors are not available any longer, a repair is therefore not possible. Kind regards Kirstin Masney Complaint Manager Leica Camera AG Customer Care Am Leitz-Park 5/ D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> / Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 Von: [Name] <teeseewoo@gmail.com> Gesendet: Donnerstag, 23. Juni 2022 19:20 An: Masney, Kirstin <Kirstin.Masney@leica-camera.com> Cc: Kupfer, Sven <Sven.Kupfer@leica-camera.com>; Brand, Ursula <Ursula.Brand@leica-camera.com> Betreff: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide. Dear Kirstin, you haven't said that the Leica CCD will have big problems like this. I once trusted the Leica quality, now how can I fix my camera? I just want my camera fixed. I don't need the new Leica which is always cheating customers. Leica promise will fix the camera, and now force customer paying again ? looking for your reply soon. On Thu, Jun 23, 2022 at 7:00 PM Masney, Kirstin <Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>> wrote: Dear T.C., We had extensive correspondence with you in 2019 regarding the M9 sensor topic. All the information and explanations were provided by us including the official regulations and executive managements directives. We will not start this process again. By now, the CCD is no longer available the following upgrade offers are available: [cid:image001.png@01D8879E.F1809CF0] If you wish to accept one of these offers, please let us know. Kind regards Kirstin Masney Complaint Manager Leica Camera AG Customer Care Am Leitz-Park 5/ D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> / Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 Von: [Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> Gesendet: Montag, 20. Juni 2022 13:22 An: Masney, Kirstin <Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>>; Kupfer, Sven <Sven.Kupfer@leica-camera.com<mailto:Sven.Kupfer@leica-camera.com>> Betreff: Fwd: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide. Dear Ursula Kirstin Masney and Sven Kupfer, This is T.C form Hong Kong, these days I traveled with my trusted Leica M9 to Tibet, and today I found all our photos become as following, can you tell me what should I do? what Leica became this quality? [cid:image002.png@01D8879E.F1809CF0] [cid:image003.png@01D8879E.F1809CF0] On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> wrote: First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany. As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years. The following is my question for you, I hope you can prove the answer: 1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years. 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems? 3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating? 4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years? 5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit? Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them? If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence. If there is no evidence, do you feel reasonable? Is this Leica's professional ethics? Is this your ethical standard? I look forward to your reply and hope that you will answer my relevant questions. Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>> 于2019年9月6日周五 下午5:18写道： Dear Sir, Thank you for your mail. In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services. Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply. The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided. The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the manufacturer. In such cases warranty claims have to be addressed with the seller/dealer. In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer. You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies. Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera. The general overhaul of the Leica M camera includes the following items: •Cleaning and overhaul of the shutter cocking mechanisms •Cleaning and maintenance/repair of the multifunction wheel •Cleaning of the main switch and shutter speed dial •Adjustment of the baseplate locking system •Refurbishment of engravings •Renewal of the protective film on the baseplate •Maintenance/repair of viewfinder displays Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate. Kind regards / 此致 Customer Care U. Brand Tel.: +49 (0) 6441 2080 189 Fax : +49 (0) 6441 2080 339 customer.care@leica-camera.com<mailto:customer.care@leica-camera.com> Leica Camera AG Customer Care/ Am Leitz-Park 5 / 35578 Wetzlar / Germany http://de.leica-camera.com/home/ Von: T.C [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>] Gesendet: Donnerstag, 5. September 2019 23:22 An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>; Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>>; Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>; Paasch, Marita <Marita.Paasch@leica-camera.com<mailto:Marita.Paasch@leica-camera.com>>; Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>; Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>; Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>; Steuer, Dennis <dennis.steuer@leica-camera.com<mailto:dennis.steuer@leica-camera.com>>; Support@leica-camera.com<mailto:Support@leica-camera.com>; Looke, Sandra <Sandra.Looke@leica-camera.com<mailto:Sandra.Looke@leica-camera.com>>; spareparts <spareparts@leica-camera.com<mailto:spareparts@leica-camera.com>>; info@leica-store.hk<mailto:info@leica-store.hk>; jboswell@bbg.gov<mailto:jboswell@bbg.gov>; info@dw.de<mailto:info@dw.de>; readers.representative@latimes.com<mailto:readers.representative@latimes.com>; opinion@nytimes.com<mailto:opinion@nytimes.com>; ashley.vansant@thewashingtondailynews.com<mailto:ashley.vansant@thewashingtondailynews.com>; gina.lee@thewashingtondailynews.com<mailto:gina.lee@thewashingtondailynews.com>; kim.riggs@thewashingtondailynews.com<mailto:kim.riggs@thewashingtondailynews.com>; sylvester.rogers@thewashingtondailynews.com<mailto:sylvester.rogers@thewashingtondailynews.com>; amy.whitaker@thewashingtondailynews.com<mailto:amy.whitaker@thewashingtondailynews.com>; caleb.miller@thewashingtondailynews.com<mailto:caleb.miller@thewashingtondailynews.com>; spencer.stanley@thewashingtondailynews.com<mailto:spencer.stanley@thewashingtondailynews.com>; german.llodrat@thewashingtondailynews.com<mailto:german.llodrat@thewashingtondailynews.com>; cecilia.prokos@thewashingtondailynews.com<mailto:cecilia.prokos@thewashingtondailynews.com>; jason.scott@thewashingtondailynews.com<mailto:jason.scott@thewashingtondailynews.com>; david.cucchiara@thewashingtondailynews.com<mailto:david.cucchiara@thewashingtondailynews.com>; jonathan.rowe@thewashingtondailynews.com<mailto:jonathan.rowe@thewashingtondailynews.com>; \editor@people.com<mailto:editor@people.com>; caroline.hudson@thewashingtondailynews.com<mailto:caroline.hudson@thewashingtondailynews.com>; vail.rumley@thewashingtondailynews.com<mailto:vail.rumley@thewashingtondailynews.com> Cc: 'info@ap.org<mailto:info@ap.org>，' <info@ap.org<mailto:info@ap.org>>; bluesky@tribune.com<mailto:bluesky@tribune.com>; bcjones@usatoday.com<mailto:bcjones@usatoday.com>; laturner@usatoday.com<mailto:laturner@usatoday.com>; dcarruth@usatoday.com<mailto:dcarruth@usatoday.com>; vbradley@usatoday.com<mailto:vbradley@usatoday.com>; rmensah@usatoday.com<mailto:rmensah@usatoday.com>; accuracy@usatoday.com<mailto:accuracy@usatoday.com> Betreff: The Leica Camera seems Cheating Clients. Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality. In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs. Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless. Why is the quality of the camera so low? Why are you constantly promoting high quality cameras? I have written to Leica's public relations department many times, and I have not received a clear answer so far. Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera. And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception? I look forward to the positive response from Leica, and don't evade the problem. Yours, Sincerely. -- Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll. Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten. Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos. Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras? Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten. Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann. Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung? Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus. Ihre [Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> 于2019年9月4日周三 下午9:59写道： Can you tell me what's the authorized dealer in China and Hong Kong? some media in Hong Kong want to report the Leica quality. In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken. Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product. most of us have more than 3 Leica machines, but it's pity we all disappeared these days. Looking for your reply soon. Yours sincerely T.C Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2019年9月4日周三 下午8:46写道： Dear Mr. Wu, Thank you for providing us the proof of purchase. Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable. Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply. In such cases warranty claims have to be addressed with the seller/dealer. Thank you for understanding. Mit freundlichen Grüssen / Kind regards / Cordiali saluti Nadine Coletta Leica Camera AG Customer Care Am Leitz-Park 5, D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 ******************************************************** Von: [Name] [mailto:teeseewoo@gmail.com] Gesendet: Dienstag, 3. September 2019 08:36 An: CustomerCare <Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>> Betreff: Re: LEICA-estimate 1058152 Nadine Coletta <customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>> 于2019年8月5日周一 下午8:00写道： Dear Leica Customer, Your order confirmation/estimate for the above listed service order number can be found in the attachment. You can track the status of your service order anytime under the following link: http://repair.leica-camera.com/service/repairtracking/index.html If you need further assistance, please contact: Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 Kind Regards Leica Camera AG Customer Care Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966 Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer. Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966 Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer. Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966 Vorstand | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO) Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer. Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966 Vorstand | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO) Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
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You did not said it can not fix any longer, you just need to charge again and again , now, you change your promise again? On Fri, Jun 24, 2022 at 1:50 PM Masney, Kirstin < Kirstin.Masney@leica-camera.com> wrote: > Dear T.C. > > > > We explained all this when your camera was here in 2019. The production of > the CCD was discontinued in October 2019, sensors are not available any > longer, a repair is therefore not possible. > > > > Kind regards > > > > Kirstin Masney > > Complaint Manager > > > > Leica Camera AG > > Customer Care > > Am Leitz-Park 5/ D-35578 Wetzlar / Germany > > www.leica-camera.com / Kirstin.Masney@leica-camera.com > > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > > > *Von:* [Name] <teeseewoo@gmail.com> > *Gesendet:* Donnerstag, 23. Juni 2022 19:20 > *An:* Masney, Kirstin <Kirstin.Masney@leica-camera.com> > *Cc:* Kupfer, Sven <Sven.Kupfer@leica-camera.com>; Brand, Ursula < > Ursula.Brand@leica-camera.com> > *Betreff:* Re: The Leica Camera seems Cheating Clients, Selling CCD > problematic cameras and making expensive annual maintenance fees for > customers worldwide. > > > > Dear Kirstin, you haven't said that the Leica CCD will have big problems > like this. I once trusted the Leica quality, now how can I fix my camera? I > just want my camera fixed. I don't need the new Leica which is always > cheating customers. > > > > Leica promise will fix the camera, and now force customer paying again ? > > > > looking for your reply soon. > > > > On Thu, Jun 23, 2022 at 7:00 PM Masney, Kirstin < > Kirstin.Masney@leica-camera.com> wrote: > > Dear T.C., > > > > We had extensive correspondence with you in 2019 regarding the M9 sensor > topic. All the information and explanations were provided by us including > the official regulations and executive managements directives. > > > > We will not start this process again. By now, the CCD is no longer > available the following upgrade offers are available: > > > > > > If you wish to accept one of these offers, please let us know. > > > > Kind regards > > > > Kirstin Masney > > Complaint Manager > > > > Leica Camera AG > > Customer Care > > Am Leitz-Park 5/ D-35578 Wetzlar / Germany > > www.leica-camera.com / Kirstin.Masney@leica-camera.com > > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > > > *Von:* [Name] <teeseewoo@gmail.com> > *Gesendet:* Montag, 20. Juni 2022 13:22 > *An:* Masney, Kirstin <Kirstin.Masney@leica-camera.com>; Kupfer, Sven < > Sven.Kupfer@leica-camera.com> > *Betreff:* Fwd: The Leica Camera seems Cheating Clients, Selling CCD > problematic cameras and making expensive annual maintenance fees for > customers worldwide. > > > > Dear Ursula Kirstin Masney and Sven Kupfer, This is T.C form Hong Kong, > these days I traveled with my trusted Leica M9 to Tibet, and today I found > all our photos become as following, can you tell me what should I do? what > Leica became this quality? > > > > > > > > > > On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote: > > First of all, thank you for your reply. In order to be fair, we will > forward your responding colleagues to the major media around the world, > including all members of Congress in Germany. > > As you said in your reply, Leica has been replacing sensors for free for > many years. Why? Because of the quality problem, all the Leica machines we > purchased, the sensors have problems, and it is not a problem within five > years, basically there are problems within three years. > > The following is my question for you, I hope you can prove the answer: > > 1. Why, most of the CCDs of more than 90% of the Leica M machines have > problems within three years. > 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not > know in advance that the sensor will be prone to problems? And more than > 90% of the machines have problems? > 3. Why do you know that when you make a profit in sales, you will not be > charged for the beginning of 2017? Is there any difference between this and > cheating? > 4. My machine is in your factory for three years, and you have replaced > the agent in Asia. I can't contact you for repair. I know that I am on a > business trip to Germany and I got your factory in person, but > unfortunately, I Another feeling of being cheated. I want to consult you > again. Is there a problem with my machine in the factory for three years, > or is it a problem after leaving the factory for 5 years? > 5. Leica is deliberately selling a camera with a problematic CCD quality. > Can it be forced to pay for expensive repairs every three years, in order > to make a profit? > > Finally, as a consumer, you have always advertised that your quality is > German quality, good quality, why do you never know that your CCD will have > more than 90% chance of being bad in three years when you are selling? > Lose, and then continue to charge fees? Do I have to pay you expensive > repairs every three years and need to go to Germany in person to deal with > them? > > If you have made it clear that your CCD is easy to break in 2014 and 2015 > sales, please provide your evidence. > > If there is no evidence, do you feel reasonable? > > Is this Leica's professional ethics? > > Is this your ethical standard? > > I look forward to your reply and hope that you will answer my relevant > questions. > > > > > > > > Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道： > > Dear Sir, > > > > Thank you for your mail. > > > > > > In order to ensure fair and equal service to all our customers, we have > specific policies regarding the pricing of our services. > > Any Leica product comes with a manufacturer’s guarantee that is valid > worldwide if the product was purchased from an authorized dealer. > > If a product was purchased via an unauthorized channel or proof of > purchase from an authorized dealer cannot be verified, regular repair > charges apply. > > The terms of warranty as stated in our official documents apply > internationally. Proof of purchase from an authorized dealer has to be > provided. > > The standard LEICA product guarantee does not affect your statutory > guarantee rights towards the distributor of your LEICA products but does > not apply to the > > manufacturer. > > In such cases warranty claims have to be addressed with the seller/dealer. > > In the case of your camera, we sold it to Austria and the purchase receipt > you have sent is in Chinese letters and not signed or stamped by any dealer. > > You may find all the stores / authorized dealers in Greater China on: > https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html > > > > Leica has been replacing sensors free of charge for some years now and > only charged part for the material cost since 01.09.2017 for affected > cameras older than 5 years. We did not come by this decision lightly, but > are unable to continue this service any longer. Starting on 01.12.2018 a > contribution of €1303 + VAT applies. > > > > Included in this programme is a free general overhaul of your Leica M > camera and a one year warranty on the same terms as for new products. This > offer expresses our commitment to conserving the value of the camera. > > > > The general overhaul of the Leica M camera includes the following items: > > •Cleaning and overhaul of the shutter cocking mechanisms > > •Cleaning and maintenance/repair of the multifunction wheel > > •Cleaning of the main switch and shutter speed dial > > •Adjustment of the baseplate locking system > > •Refurbishment of engravings > > •Renewal of the protective film on the baseplate > > •Maintenance/repair of viewfinder displays > > > > Upgrade options are still available. Instead of a sensor exchange we offer > our customers the option to trade-in the affected camera and to purchase > one of the selected camera models to the following attractive conditions. > We informed you about this option with the estimate. > > > > > > Kind regards / 此致 > > > > Customer Care > U. Brand > > > > Tel.: +49 (0) 6441 2080 189 > Fax : +49 (0) 6441 2080 339 > customer.care@leica-camera.com > > > > > > Leica Camera AG > Customer Care/ Am Leitz-Park 5 / > 35578 Wetzlar / Germany > > http://de.leica-camera.com/home/ > > > > > > > > > > > > *Von:* T.C [mailto:teeseewoo@gmail.com] > *Gesendet:* Donnerstag, 5. September 2019 23:22 > *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula < > Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch, > Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com; > Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer, > Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke, > Sandra <Sandra.Looke@leica-camera.com>; spareparts < > spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov; > info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; > ashley.vansant@thewashingtondailynews.com; > gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; > sylvester.rogers@thewashingtondailynews.com; > amy.whitaker@thewashingtondailynews.com; > caleb.miller@thewashingtondailynews.com; > spencer.stanley@thewashingtondailynews.com; > german.llodrat@thewashingtondailynews.com; > cecilia.prokos@thewashingtondailynews.com; > jason.scott@thewashingtondailynews.com; > david.cucchiara@thewashingtondailynews.com; > jonathan.rowe@thewashingtondailynews.com; \editor@people.com; > caroline.hudson@thewashingtondailynews.com; > vail.rumley@thewashingtondailynews.com > *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com; > bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; > vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com > *Betreff:* The Leica Camera seems Cheating Clients. > > > > Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, > has promised consumers that the CCD for digital camera M-System is lifetime > warranty and claims to be of high quality. > > > > In fact, within five years, I personally went to the headquarters of the > Leica company in Germany, and the problems of the camera have been > repeatedly and repeatedly, based on the high maintenance costs. > > > > Everything promised before, with the change of the agency, Leica's German > headquarters also hopes that the customer's promised lifetime maintenance > will become a fee-based repair under the overlord clause. The high-quality > camera promised before will become damaged every year. Cameras, and camera > quality issues are endless. > > > > Why is the quality of the camera so low? Why are you constantly promoting > high quality cameras? > > > > I have written to Leica's public relations department many times, and I > have not received a clear answer so far. > > > > Therefore, I hope to disclose this letter to the media and hope that Leica > can publicly answer the quality of the camera. > > > > And more than a few hundred people, in Hong Kong, Taiwan, Macau and > mainland China, have received public notice from Leica that they will > guarantee the CCD warranty of the Leica M-System camera for life, but the > fact is that Leica can always Change the promise, what is the difference > between this deception? > > > > I look forward to the positive response from Leica, and don't evade the > problem. > > > > Yours, Sincerely. > > > > -- > > Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in > Deutschland, hat den Verbrauchern versprochen, dass das CCD für das > M-System der Digitalkamera lebenslange Garantie bietet und von hoher > Qualität sein soll. > > > > Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz > der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera > sind aufgrund der hohen Wartungskosten immer wieder aufgetreten. > > > > Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge > auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der > Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem > Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, > Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der > Kameraqualität sind endlos. > > > > Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig > hochwertige Kameras? > > > > Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch > keine klare Antwort erhalten. > > > > Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, > dass Leica die Qualität der Kamera öffentlich beantworten kann. > > > > Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in > Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte > lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung > erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern > Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung? > > > > Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem > nicht aus. > > > > Ihre > > > > > > [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道： > > Can you tell me what's the authorized dealer in China and Hong Kong? > > > > some media in Hong Kong want to report the Leica quality. > > > > In fact, my M9 and M Monochrome did not change for one time, and it broken > long time ago ,not this time only. I even don't know it's already broken. > > > > Me, and the Leica Fans Association in Hong Kong, will go to the Official > Dealer in Hong Kong and Beijing, asking when the Leica new policy and why > don‘’t inform us before the Leica sell the product. > > > > most of us have more than 3 Leica machines, but it's pity we all > disappeared these days. > > > > Looking for your reply soon. > > > > Yours sincerely > > > > T.C > > > > > > > > Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道： > > Dear Mr. Wu, > > > > Thank you for providing us the proof of purchase. > > > > Unfortunately, the purchase invoice and receipt provided below are not > acknowledgeable. > > Any Leica product comes with a manufacturer’s guarantee that is valid > worldwide if the product was purchased from an authorized dealer. If a > product was purchased via an unauthorized channel or proof of purchase > from an authorized dealer cannot be verified, regular repair charges apply. > > > > In such cases warranty claims have to be addressed with the seller/dealer. > > > > Thank you for understanding. > > > > Mit freundlichen Grüssen / Kind regards / Cordiali saluti > > Nadine Coletta > > Leica Camera AG > Customer Care > Am Leitz-Park 5, D-35578 Wetzlar / Germany > www.leica-camera.com / nadine.coletta@leica-camera.com > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > > > ******************************************************** > > > > *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>] > *Gesendet:* Dienstag, 3. September 2019 08:36 > *An:* CustomerCare <Customer.Care@leica-camera.com> > *Betreff:* Re: LEICA-estimate 1058152 > > > > > > > > > > > > Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道： > > Dear Leica Customer, > > Your order confirmation/estimate for the above listed service order > number can be found in the attachment. > > You can track the status of your service order anytime under the > following link: > > http://repair.leica-camera.com/service/repairtracking/index.html > > If you need further assistance, please contact: > > Customer.Care@leica-camera.com > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > Kind Regards > > Leica Camera AG > Customer Care > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita > Paasch > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. > > > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita > Paasch > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. > > > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO) > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO) > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. >
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When Leica sold the product, you never said will can not fix any more, why? On Fri, Jun 24, 2022 at 10:02 PM [Name] <teeseewoo@gmail.com> wrote: > You did not said it can not fix any longer, you just need to charge again > and again , now, you change your promise again? > > On Fri, Jun 24, 2022 at 1:50 PM Masney, Kirstin < > Kirstin.Masney@leica-camera.com> wrote: > >> Dear T.C. >> >> >> >> We explained all this when your camera was here in 2019. The production >> of the CCD was discontinued in October 2019, sensors are not available any >> longer, a repair is therefore not possible. >> >> >> >> Kind regards >> >> >> >> Kirstin Masney >> >> Complaint Manager >> >> >> >> Leica Camera AG >> >> Customer Care >> >> Am Leitz-Park 5/ D-35578 Wetzlar / Germany >> >> www.leica-camera.com / Kirstin.Masney@leica-camera.com >> >> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 >> >> >> >> *Von:* [Name] <teeseewoo@gmail.com> >> *Gesendet:* Donnerstag, 23. Juni 2022 19:20 >> *An:* Masney, Kirstin <Kirstin.Masney@leica-camera.com> >> *Cc:* Kupfer, Sven <Sven.Kupfer@leica-camera.com>; Brand, Ursula < >> Ursula.Brand@leica-camera.com> >> *Betreff:* Re: The Leica Camera seems Cheating Clients, Selling CCD >> problematic cameras and making expensive annual maintenance fees for >> customers worldwide. >> >> >> >> Dear Kirstin, you haven't said that the Leica CCD will have big problems >> like this. I once trusted the Leica quality, now how can I fix my camera? I >> just want my camera fixed. I don't need the new Leica which is always >> cheating customers. >> >> >> >> Leica promise will fix the camera, and now force customer paying again ? >> >> >> >> looking for your reply soon. >> >> >> >> On Thu, Jun 23, 2022 at 7:00 PM Masney, Kirstin < >> Kirstin.Masney@leica-camera.com> wrote: >> >> Dear T.C., >> >> >> >> We had extensive correspondence with you in 2019 regarding the M9 sensor >> topic. All the information and explanations were provided by us including >> the official regulations and executive managements directives. >> >> >> >> We will not start this process again. By now, the CCD is no longer >> available the following upgrade offers are available: >> >> >> >> >> >> If you wish to accept one of these offers, please let us know. >> >> >> >> Kind regards >> >> >> >> Kirstin Masney >> >> Complaint Manager >> >> >> >> Leica Camera AG >> >> Customer Care >> >> Am Leitz-Park 5/ D-35578 Wetzlar / Germany >> >> www.leica-camera.com / Kirstin.Masney@leica-camera.com >> >> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 >> >> >> >> *Von:* [Name] <teeseewoo@gmail.com> >> *Gesendet:* Montag, 20. Juni 2022 13:22 >> *An:* Masney, Kirstin <Kirstin.Masney@leica-camera.com>; Kupfer, Sven < >> Sven.Kupfer@leica-camera.com> >> *Betreff:* Fwd: The Leica Camera seems Cheating Clients, Selling CCD >> problematic cameras and making expensive annual maintenance fees for >> customers worldwide. >> >> >> >> Dear Ursula Kirstin Masney and Sven Kupfer, This is T.C form Hong Kong, >> these days I traveled with my trusted Leica M9 to Tibet, and today I found >> all our photos become as following, can you tell me what should I do? what >> Leica became this quality? >> >> >> >> >> >> >> >> >> >> On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote: >> >> First of all, thank you for your reply. In order to be fair, we will >> forward your responding colleagues to the major media around the world, >> including all members of Congress in Germany. >> >> As you said in your reply, Leica has been replacing sensors for free for >> many years. Why? Because of the quality problem, all the Leica machines we >> purchased, the sensors have problems, and it is not a problem within five >> years, basically there are problems within three years. >> >> The following is my question for you, I hope you can prove the answer: >> >> 1. Why, most of the CCDs of more than 90% of the Leica M machines have >> problems within three years. >> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not >> know in advance that the sensor will be prone to problems? And more than >> 90% of the machines have problems? >> 3. Why do you know that when you make a profit in sales, you will not be >> charged for the beginning of 2017? Is there any difference between this and >> cheating? >> 4. My machine is in your factory for three years, and you have replaced >> the agent in Asia. I can't contact you for repair. I know that I am on a >> business trip to Germany and I got your factory in person, but >> unfortunately, I Another feeling of being cheated. I want to consult you >> again. Is there a problem with my machine in the factory for three >> years, or is it a problem after leaving the factory for 5 years? >> 5. Leica is deliberately selling a camera with a problematic CCD quality. >> Can it be forced to pay for expensive repairs every three years, in order >> to make a profit? >> >> Finally, as a consumer, you have always advertised that your quality is >> German quality, good quality, why do you never know that your CCD will have >> more than 90% chance of being bad in three years when you are selling? >> Lose, and then continue to charge fees? Do I have to pay you expensive >> repairs every three years and need to go to Germany in person to deal with >> them? >> >> If you have made it clear that your CCD is easy to break in 2014 and 2015 >> sales, please provide your evidence. >> >> If there is no evidence, do you feel reasonable? >> >> Is this Leica's professional ethics? >> >> Is this your ethical standard? >> >> I look forward to your reply and hope that you will answer my relevant >> questions. >> >> >> >> >> >> >> >> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道： >> >> Dear Sir, >> >> >> >> Thank you for your mail. >> >> >> >> >> >> In order to ensure fair and equal service to all our customers, we have >> specific policies regarding the pricing of our services. >> >> Any Leica product comes with a manufacturer’s guarantee that is valid >> worldwide if the product was purchased from an authorized dealer. >> >> If a product was purchased via an unauthorized channel or proof of >> purchase from an authorized dealer cannot be verified, regular repair >> charges apply. >> >> The terms of warranty as stated in our official documents apply >> internationally. Proof of purchase from an authorized dealer has to be >> provided. >> >> The standard LEICA product guarantee does not affect your statutory >> guarantee rights towards the distributor of your LEICA products but does >> not apply to the >> >> manufacturer. >> >> In such cases warranty claims have to be addressed with the seller/dealer. >> >> In the case of your camera, we sold it to Austria and the purchase >> receipt you have sent is in Chinese letters and not signed or stamped by >> any dealer. >> >> You may find all the stores / authorized dealers in Greater China on: >> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html >> >> >> >> Leica has been replacing sensors free of charge for some years now and >> only charged part for the material cost since 01.09.2017 for affected >> cameras older than 5 years. We did not come by this decision lightly, but >> are unable to continue this service any longer. Starting on 01.12.2018 a >> contribution of €1303 + VAT applies. >> >> >> >> Included in this programme is a free general overhaul of your Leica M >> camera and a one year warranty on the same terms as for new products. This >> offer expresses our commitment to conserving the value of the camera. >> >> >> >> The general overhaul of the Leica M camera includes the following items: >> >> •Cleaning and overhaul of the shutter cocking mechanisms >> >> •Cleaning and maintenance/repair of the multifunction wheel >> >> •Cleaning of the main switch and shutter speed dial >> >> •Adjustment of the baseplate locking system >> >> •Refurbishment of engravings >> >> •Renewal of the protective film on the baseplate >> >> •Maintenance/repair of viewfinder displays >> >> >> >> Upgrade options are still available. Instead of a sensor exchange we >> offer our customers the option to trade-in the affected camera and to >> purchase one of the selected camera models to the following attractive >> conditions. We informed you about this option with the estimate. >> >> >> >> >> >> Kind regards / 此致 >> >> >> >> Customer Care >> U. Brand >> >> >> >> Tel.: +49 (0) 6441 2080 189 >> Fax : +49 (0) 6441 2080 339 >> customer.care@leica-camera.com >> >> >> >> >> >> Leica Camera AG >> Customer Care/ Am Leitz-Park 5 / >> 35578 Wetzlar / Germany >> >> http://de.leica-camera.com/home/ >> >> >> >> >> >> >> >> >> >> >> >> *Von:* T.C [mailto:teeseewoo@gmail.com] >> *Gesendet:* Donnerstag, 5. September 2019 23:22 >> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula < >> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch, >> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com; >> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; >> Steuer, Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; >> Looke, Sandra <Sandra.Looke@leica-camera.com>; spareparts < >> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov; >> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; >> ashley.vansant@thewashingtondailynews.com; >> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; >> sylvester.rogers@thewashingtondailynews.com; >> amy.whitaker@thewashingtondailynews.com; >> caleb.miller@thewashingtondailynews.com; >> spencer.stanley@thewashingtondailynews.com; >> german.llodrat@thewashingtondailynews.com; >> cecilia.prokos@thewashingtondailynews.com; >> jason.scott@thewashingtondailynews.com; >> david.cucchiara@thewashingtondailynews.com; >> jonathan.rowe@thewashingtondailynews.com; \editor@people.com; >> caroline.hudson@thewashingtondailynews.com; >> vail.rumley@thewashingtondailynews.com >> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com; >> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; >> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com >> *Betreff:* The Leica Camera seems Cheating Clients. >> >> >> >> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, >> has promised consumers that the CCD for digital camera M-System is lifetime >> warranty and claims to be of high quality. >> >> >> >> In fact, within five years, I personally went to the headquarters of the >> Leica company in Germany, and the problems of the camera have been >> repeatedly and repeatedly, based on the high maintenance costs. >> >> >> >> Everything promised before, with the change of the agency, Leica's German >> headquarters also hopes that the customer's promised lifetime maintenance >> will become a fee-based repair under the overlord clause. The high-quality >> camera promised before will become damaged every year. Cameras, and camera >> quality issues are endless. >> >> >> >> Why is the quality of the camera so low? Why are you constantly promoting >> high quality cameras? >> >> >> >> I have written to Leica's public relations department many times, and I >> have not received a clear answer so far. >> >> >> >> Therefore, I hope to disclose this letter to the media and hope that >> Leica can publicly answer the quality of the camera. >> >> >> >> And more than a few hundred people, in Hong Kong, Taiwan, Macau and >> mainland China, have received public notice from Leica that they will >> guarantee the CCD warranty of the Leica M-System camera for life, but the >> fact is that Leica can always Change the promise, what is the difference >> between this deception? >> >> >> >> I look forward to the positive response from Leica, and don't evade the >> problem. >> >> >> >> Yours, Sincerely. >> >> >> >> -- >> >> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in >> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das >> M-System der Digitalkamera lebenslange Garantie bietet und von hoher >> Qualität sein soll. >> >> >> >> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz >> der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera >> sind aufgrund der hohen Wartungskosten immer wieder aufgetreten. >> >> >> >> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge >> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der >> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem >> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, >> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der >> Kameraqualität sind endlos. >> >> >> >> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig >> hochwertige Kameras? >> >> >> >> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch >> keine klare Antwort erhalten. >> >> >> >> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, >> dass Leica die Qualität der Kamera öffentlich beantworten kann. >> >> >> >> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in >> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte >> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung >> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern >> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung? >> >> >> >> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem >> nicht aus. >> >> >> >> Ihre >> >> >> >> >> >> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道： >> >> Can you tell me what's the authorized dealer in China and Hong Kong? >> >> >> >> some media in Hong Kong want to report the Leica quality. >> >> >> >> In fact, my M9 and M Monochrome did not change for one time, and it >> broken long time ago ,not this time only. I even don't know it's already >> broken. >> >> >> >> Me, and the Leica Fans Association in Hong Kong, will go to the Official >> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why >> don‘’t inform us before the Leica sell the product. >> >> >> >> most of us have more than 3 Leica machines, but it's pity we all >> disappeared these days. >> >> >> >> Looking for your reply soon. >> >> >> >> Yours sincerely >> >> >> >> T.C >> >> >> >> >> >> >> >> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道： >> >> Dear Mr. Wu, >> >> >> >> Thank you for providing us the proof of purchase. >> >> >> >> Unfortunately, the purchase invoice and receipt provided below are not >> acknowledgeable. >> >> Any Leica product comes with a manufacturer’s guarantee that is valid >> worldwide if the product was purchased from an authorized dealer. If a >> product was purchased via an unauthorized channel or proof of purchase >> from an authorized dealer cannot be verified, regular repair charges apply. >> >> >> >> In such cases warranty claims have to be addressed with the seller/dealer. >> >> >> >> Thank you for understanding. >> >> >> >> Mit freundlichen Grüssen / Kind regards / Cordiali saluti >> >> Nadine Coletta >> >> Leica Camera AG >> Customer Care >> Am Leitz-Park 5, D-35578 Wetzlar / Germany >> www.leica-camera.com / nadine.coletta@leica-camera.com >> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 >> >> >> >> ******************************************************** >> >> >> >> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>] >> *Gesendet:* Dienstag, 3. September 2019 08:36 >> *An:* CustomerCare <Customer.Care@leica-camera.com> >> *Betreff:* Re: LEICA-estimate 1058152 >> >> >> >> >> >> >> >> >> >> >> >> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道： >> >> Dear Leica Customer, >> >> Your order confirmation/estimate for the above listed service order >> number can be found in the attachment. >> >> You can track the status of your service order anytime under the >> following link: >> >> http://repair.leica-camera.com/service/repairtracking/index.html >> >> If you need further assistance, please contact: >> >> Customer.Care@leica-camera.com >> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 >> >> Kind Regards >> >> Leica Camera AG >> Customer Care >> >> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 >> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. >> Marita Paasch >> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. >> Andreas Kaufmann >> >> This message may contain confidential and privileged information. If it >> has been sent to you in error, please notify the sender immediately by >> replying to the message and please delete it from your computer. >> >> >> >> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 >> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. >> Marita Paasch >> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. >> Andreas Kaufmann >> >> This message may contain confidential and privileged information. If it >> has been sent to you in error, please notify the sender immediately by >> replying to the message and please delete it from your computer. >> >> >> >> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 >> *Vorstand* | Executive Board: Matthias Harsch (CEO) I Michael Grimm >> (CFO) >> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. >> Andreas Kaufmann >> >> This message may contain confidential and privileged information. If it >> has been sent to you in error, please notify the sender immediately by >> replying to the message and please delete it from your computer. >> >> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 >> *Vorstand* | Executive Board: Matthias Harsch (CEO) I Michael Grimm >> (CFO) >> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. >> Andreas Kaufmann >> >> This message may contain confidential and privileged information. If it >> has been sent to you in error, please notify the sender immediately by >> replying to the message and please delete it from your computer. >> >
Attachments named in the archive: image001.png; image002.png; image003.png; ANGjdJ-5dBVX4EalhJ5cohVI76CdGzi3p1mrwepKBDaZ9ol_aWsZ1Ikv9Orx_8GiUJfom36n0306OjmBrDqONyxlGjaN4dVm5a8oXXJUEKRoBSeZd2EF2SD-IfkZkuHNAWPbAV0z50hoYhBo6uamnqtEDTtnxRIlwyRfMm3IHYLdoyRIl46BPWbaRiodoxYYE0kXw1sabVa1pte0EXIDFjE_bRe-TTJ3WHPJC4ZLZH6fI4XH8fpSkVl9y114f4sSy_Tlz8_ybkQHg62eX-ZIdZP1WTqRmuhHodLLkA8SOwtnPgTf1ILKUhNO1HViiscjFbDE2gRnpoAW_lp3qH4Id2WKqxEdxynrR4XBLKJ96yq3i80M3LNwAElFuZAMtinahbMQyw_eYi-Nc-NBQ5VD; ANGjdJ8_R8PP-9p1alg-YFLx8AyyzRlzv3j-tbPw9HuzrJqoAqqc
Dear T.C., Neither Leica nor any other manufacturer will guarantee that a product can be repaired indefinitely, this is simply not possible. Different factors can lead to a partial or complete repair stop. It is always our goal to sustain our repair capacity for as long as possible. In case of the M CCD sensors, we stored the largest possible amounts for a long period of time. Manufacturing of the CCD has now been discontinued by our service partner and the needed production equipment was disassembled, subsequent deliveries are therefore no longer possible. For this reason, we now offer an attractive upgrade program that covers or even exceeds the current value of a functioning M9. I kindly ask you to refrain from accusing Leica Camera AG of cheating their customers. We have always communicated openly and informed customers regularly. The upgrade offers to newer models are fair. Kind regards Kirstin Masney Complaint Manager Leica Camera AG Customer Care Am Leitz-Park 5/ D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> / Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 Von: [Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> Gesendet: Freitag, 24. Juni 2022 16:03 An: Masney, Kirstin <Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>> Betreff: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide. When Leica sold the product, you never said will can not fix any more, why? On Fri, Jun 24, 2022 at 10:02 PM [Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> wrote: You did not said it can not fix any longer, you just need to charge again and again , now, you change your promise again? On Fri, Jun 24, 2022 at 1:50 PM Masney, Kirstin <Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>> wrote: Dear T.C. We explained all this when your camera was here in 2019. The production of the CCD was discontinued in October 2019, sensors are not available any longer, a repair is therefore not possible. Kind regards Kirstin Masney Complaint Manager Leica Camera AG Customer Care Am Leitz-Park 5/ D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> / Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 Von: [Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> Gesendet: Donnerstag, 23. Juni 2022 19:20 An: Masney, Kirstin <Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>> Cc: Kupfer, Sven <Sven.Kupfer@leica-camera.com<mailto:Sven.Kupfer@leica-camera.com>>; Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>> Betreff: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide. Dear Kirstin, you haven't said that the Leica CCD will have big problems like this. I once trusted the Leica quality, now how can I fix my camera? I just want my camera fixed. I don't need the new Leica which is always cheating customers. Leica promise will fix the camera, and now force customer paying again ? looking for your reply soon. On Thu, Jun 23, 2022 at 7:00 PM Masney, Kirstin <Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>> wrote: Dear T.C., We had extensive correspondence with you in 2019 regarding the M9 sensor topic. All the information and explanations were provided by us including the official regulations and executive managements directives. We will not start this process again. By now, the CCD is no longer available the following upgrade offers are available: [cid:image001.png@01D88A22.C40A7350] If you wish to accept one of these offers, please let us know. Kind regards Kirstin Masney Complaint Manager Leica Camera AG Customer Care Am Leitz-Park 5/ D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> / Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 Von: [Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> Gesendet: Montag, 20. Juni 2022 13:22 An: Masney, Kirstin <Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>>; Kupfer, Sven <Sven.Kupfer@leica-camera.com<mailto:Sven.Kupfer@leica-camera.com>> Betreff: Fwd: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide. Dear Ursula Kirstin Masney and Sven Kupfer, This is T.C form Hong Kong, these days I traveled with my trusted Leica M9 to Tibet, and today I found all our photos become as following, can you tell me what should I do? what Leica became this quality? [cid:image002.png@01D88A22.C40A7350] [cid:image003.png@01D88A22.C40A7350] On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> wrote: First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany. As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years. The following is my question for you, I hope you can prove the answer: 1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years. 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems? 3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating? 4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years? 5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit? Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them? If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence. If there is no evidence, do you feel reasonable? Is this Leica's professional ethics? Is this your ethical standard? I look forward to your reply and hope that you will answer my relevant questions. Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>> 于2019年9月6日周五 下午5:18写道： Dear Sir, Thank you for your mail. In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services. Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply. The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided. The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the manufacturer. In such cases warranty claims have to be addressed with the seller/dealer. In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer. You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies. Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera. The general overhaul of the Leica M camera includes the following items: •Cleaning and overhaul of the shutter cocking mechanisms •Cleaning and maintenance/repair of the multifunction wheel •Cleaning of the main switch and shutter speed dial •Adjustment of the baseplate locking system •Refurbishment of engravings •Renewal of the protective film on the baseplate •Maintenance/repair of viewfinder displays Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate. Kind regards / 此致 Customer Care U. Brand Tel.: +49 (0) 6441 2080 189 Fax : +49 (0) 6441 2080 339 customer.care@leica-camera.com<mailto:customer.care@leica-camera.com> Leica Camera AG Customer Care/ Am Leitz-Park 5 / 35578 Wetzlar / Germany http://de.leica-camera.com/home/ Von: T.C [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>] Gesendet: Donnerstag, 5. September 2019 23:22 An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>; Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>>; Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>; Paasch, Marita <Marita.Paasch@leica-camera.com<mailto:Marita.Paasch@leica-camera.com>>; Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>; Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>; Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>; Steuer, Dennis <dennis.steuer@leica-camera.com<mailto:dennis.steuer@leica-camera.com>>; Support@leica-camera.com<mailto:Support@leica-camera.com>; Looke, Sandra <Sandra.Looke@leica-camera.com<mailto:Sandra.Looke@leica-camera.com>>; spareparts <spareparts@leica-camera.com<mailto:spareparts@leica-camera.com>>; info@leica-store.hk<mailto:info@leica-store.hk>; jboswell@bbg.gov<mailto:jboswell@bbg.gov>; info@dw.de<mailto:info@dw.de>; readers.representative@latimes.com<mailto:readers.representative@latimes.com>; opinion@nytimes.com<mailto:opinion@nytimes.com>; ashley.vansant@thewashingtondailynews.com<mailto:ashley.vansant@thewashingtondailynews.com>; gina.lee@thewashingtondailynews.com<mailto:gina.lee@thewashingtondailynews.com>; kim.riggs@thewashingtondailynews.com<mailto:kim.riggs@thewashingtondailynews.com>; sylvester.rogers@thewashingtondailynews.com<mailto:sylvester.rogers@thewashingtondailynews.com>; amy.whitaker@thewashingtondailynews.com<mailto:amy.whitaker@thewashingtondailynews.com>; caleb.miller@thewashingtondailynews.com<mailto:caleb.miller@thewashingtondailynews.com>; spencer.stanley@thewashingtondailynews.com<mailto:spencer.stanley@thewashingtondailynews.com>; german.llodrat@thewashingtondailynews.com<mailto:german.llodrat@thewashingtondailynews.com>; cecilia.prokos@thewashingtondailynews.com<mailto:cecilia.prokos@thewashingtondailynews.com>; jason.scott@thewashingtondailynews.com<mailto:jason.scott@thewashingtondailynews.com>; david.cucchiara@thewashingtondailynews.com<mailto:david.cucchiara@thewashingtondailynews.com>; jonathan.rowe@thewashingtondailynews.com<mailto:jonathan.rowe@thewashingtondailynews.com>; \editor@people.com<mailto:editor@people.com>; caroline.hudson@thewashingtondailynews.com<mailto:caroline.hudson@thewashingtondailynews.com>; vail.rumley@thewashingtondailynews.com<mailto:vail.rumley@thewashingtondailynews.com> Cc: 'info@ap.org<mailto:info@ap.org>，' <info@ap.org<mailto:info@ap.org>>; bluesky@tribune.com<mailto:bluesky@tribune.com>; bcjones@usatoday.com<mailto:bcjones@usatoday.com>; laturner@usatoday.com<mailto:laturner@usatoday.com>; dcarruth@usatoday.com<mailto:dcarruth@usatoday.com>; vbradley@usatoday.com<mailto:vbradley@usatoday.com>; rmensah@usatoday.com<mailto:rmensah@usatoday.com>; accuracy@usatoday.com<mailto:accuracy@usatoday.com> Betreff: The Leica Camera seems Cheating Clients. Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality. In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs. Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless. Why is the quality of the camera so low? Why are you constantly promoting high quality cameras? I have written to Leica's public relations department many times, and I have not received a clear answer so far. Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera. And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception? I look forward to the positive response from Leica, and don't evade the problem. Yours, Sincerely. -- Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll. Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten. Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos. Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras? Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten. Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann. Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung? Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus. Ihre [Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> 于2019年9月4日周三 下午9:59写道： Can you tell me what's the authorized dealer in China and Hong Kong? some media in Hong Kong want to report the Leica quality. In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken. Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product. most of us have more than 3 Leica machines, but it's pity we all disappeared these days. Looking for your reply soon. Yours sincerely T.C Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2019年9月4日周三 下午8:46写道： Dear Mr. Wu, Thank you for providing us the proof of purchase. Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable. Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply. In such cases warranty claims have to be addressed with the seller/dealer. Thank you for understanding. Mit freundlichen Grüssen / Kind regards / Cordiali saluti Nadine Coletta Leica Camera AG Customer Care Am Leitz-Park 5, D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 ******************************************************** Von: [Name] [mailto:teeseewoo@gmail.com] Gesendet: Dienstag, 3. September 2019 08:36 An: CustomerCare <Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>> Betreff: Re: LEICA-estimate 1058152 Nadine Coletta <customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>> 于2019年8月5日周一 下午8:00写道： Dear Leica Customer, Your order confirmation/estimate for the above listed service order number can be found in the attachment. You can track the status of your service order anytime under the following link: http://repair.leica-camera.com/service/repairtracking/index.html If you need further assistance, please contact: Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 Kind Regards Leica Camera AG Customer Care Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966 Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer. Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966 Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer. Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966 Vorstand | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO) Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer. Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966 Vorstand | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO) Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer. Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966 Vorstand | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO) Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
Attachments named in the archive: image001.png; image002.png; image003.png; ANGjdJ-KzmR0y3M1FOIajMhOtB-qi1wGcYbHRxnlg2PRFiKJ62Z7THbcusDy_HwtkX52yNEJW_IiJa1C1c02Giel_ArzmuV3iOHpHRN8ErQYjv2wKPVwHBgvGF1YAxQFVPiF-sH_j0c5CK2Vbv7tsXdSZrVTBJdUPPufml3hpoMPSyTccqIEIL0b-nNt7DUWnmOhXcAx05AiT_FVOkey8QF1gK03GMnLmlzGfOkRc7PaoaAOBqC0K61ufhTPWy3Do00DfF8KON5iQtojDaMcuQgEJwdAdrvLYwLRt80kQhkcZiioanWRxrhmSoWuxHU; ANGjdJ9yzHF9Weudp9c4cTimrrX8XF-drYUe6tZtyXs6wBw3KpRoTSvSjCbHzKAmRtKyh7XNqNR5TawCY1vK4Cm95hKcI4_yayZa13sWecu2IjUQzZ-fz-w0VeXk9zPX7fSwjz8OS
Dear Masney, I feel disappointed for your email and sad that you work in this company, if you told us this situation before I bought the M camera, it’s reasonable, I hope you can take a time to review how Leica Promote the M, and how Leica delete the evidence and look back what you say now, I will keep sharing my M photo to public until Leica Camera can face the question . On Mon, Jun 27, 2022 at 18:38 Masney, Kirstin < Kirstin.Masney@leica-camera.com> wrote: > Dear T.C., > > > > Neither Leica nor any other manufacturer will guarantee that a product can > be repaired indefinitely, this is simply not possible. Different factors > can lead to a partial or complete repair stop. It is always our goal to > sustain our repair capacity for as long as possible. > > > > In case of the M CCD sensors, we stored the largest possible amounts for a > long period of time. Manufacturing of the CCD has now been discontinued by > our service partner and the needed production equipment was disassembled, > subsequent deliveries are therefore no longer possible. > > > > For this reason, we now offer an attractive upgrade program that covers or > even exceeds the current value of a functioning M9. > > > > I kindly ask you to refrain from accusing Leica Camera AG of cheating > their customers. We have always communicated openly and informed customers > regularly. The upgrade offers to newer models are fair. > > > > > > Kind regards > > > > Kirstin Masney > > Complaint Manager > > > > Leica Camera AG > > Customer Care > > Am Leitz-Park 5/ D-35578 Wetzlar / Germany > <https://www.google.com/maps/search/Am+Leitz-Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g> > > www.leica-camera.com / Kirstin.Masney@leica-camera.com > > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > > > *Von:* [Name] <teeseewoo@gmail.com> > *Gesendet:* Freitag, 24. Juni 2022 16:03 > *An:* Masney, Kirstin <Kirstin.Masney@leica-camera.com> > *Betreff:* Re: The Leica Camera seems Cheating Clients, Selling CCD > problematic cameras and making expensive annual maintenance fees for > customers worldwide. > > > > When Leica sold the product, you never said will can not fix any more, > why? > > > > On Fri, Jun 24, 2022 at 10:02 PM [Name] <teeseewoo@gmail.com> wrote: > > You did not said it can not fix any longer, you just need to charge again > and again , now, you change your promise again? > > > > On Fri, Jun 24, 2022 at 1:50 PM Masney, Kirstin < > Kirstin.Masney@leica-camera.com> wrote: > > Dear T.C. > > > > We explained all this when your camera was here in 2019. The production of > the CCD was discontinued in October 2019, sensors are not available any > longer, a repair is therefore not possible. > > > > Kind regards > > > > Kirstin Masney > > Complaint Manager > > > > Leica Camera AG > > Customer Care > > Am Leitz-Park 5/ D-35578 Wetzlar / Germany > <https://www.google.com/maps/search/Am+Leitz-Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g> > > www.leica-camera.com / Kirstin.Masney@leica-camera.com > > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > > > *Von:* [Name] <teeseewoo@gmail.com> > *Gesendet:* Donnerstag, 23. Juni 2022 19:20 > *An:* Masney, Kirstin <Kirstin.Masney@leica-camera.com> > *Cc:* Kupfer, Sven <Sven.Kupfer@leica-camera.com>; Brand, Ursula < > Ursula.Brand@leica-camera.com> > *Betreff:* Re: The Leica Camera seems Cheating Clients, Selling CCD > problematic cameras and making expensive annual maintenance fees for > customers worldwide. > > > > Dear Kirstin, you haven't said that the Leica CCD will have big problems > like this. I once trusted the Leica quality, now how can I fix my camera? I > just want my camera fixed. I don't need the new Leica which is always > cheating customers. > > > > Leica promise will fix the camera, and now force customer paying again ? > > > > looking for your reply soon. > > > > On Thu, Jun 23, 2022 at 7:00 PM Masney, Kirstin < > Kirstin.Masney@leica-camera.com> wrote: > > Dear T.C., > > > > We had extensive correspondence with you in 2019 regarding the M9 sensor > topic. All the information and explanations were provided by us including > the official regulations and executive managements directives. > > > > We will not start this process again. By now, the CCD is no longer > available the following upgrade offers are available: > > > > > > If you wish to accept one of these offers, please let us know. > > > > Kind regards > > > > Kirstin Masney > > Complaint Manager > > > > Leica Camera AG > > Customer Care > > Am Leitz-Park 5/ D-35578 Wetzlar / Germany > <https://www.google.com/maps/search/Am+Leitz-Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g> > > www.leica-camera.com / Kirstin.Masney@leica-camera.com > > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > > > *Von:* [Name] <teeseewoo@gmail.com> > *Gesendet:* Montag, 20. Juni 2022 13:22 > *An:* Masney, Kirstin <Kirstin.Masney@leica-camera.com>; Kupfer, Sven < > Sven.Kupfer@leica-camera.com> > *Betreff:* Fwd: The Leica Camera seems Cheating Clients, Selling CCD > problematic cameras and making expensive annual maintenance fees for > customers worldwide. > > > > Dear Ursula Kirstin Masney and Sven Kupfer, This is T.C form Hong Kong, > these days I traveled with my trusted Leica M9 to Tibet, and today I found > all our photos become as following, can you tell me what should I do? what > Leica became this quality? > > > > > > > > > > On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote: > > First of all, thank you for your reply. In order to be fair, we will > forward your responding colleagues to the major media around the world, > including all members of Congress in Germany. > > As you said in your reply, Leica has been replacing sensors for free for > many years. Why? Because of the quality problem, all the Leica machines we > purchased, the sensors have problems, and it is not a problem within five > years, basically there are problems within three years. > > The following is my question for you, I hope you can prove the answer: > > 1. Why, most of the CCDs of more than 90% of the Leica M machines have > problems within three years. > 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not > know in advance that the sensor will be prone to problems? And more than > 90% of the machines have problems? > 3. Why do you know that when you make a profit in sales, you will not be > charged for the beginning of 2017? Is there any difference between this and > cheating? > 4. My machine is in your factory for three years, and you have replaced > the agent in Asia. I can't contact you for repair. I know that I am on a > business trip to Germany and I got your factory in person, but > unfortunately, I Another feeling of being cheated. I want to consult you > again. Is there a problem with my machine in the factory for three years, > or is it a problem after leaving the factory for 5 years? > 5. Leica is deliberately selling a camera with a problematic CCD quality. > Can it be forced to pay for expensive repairs every three years, in order > to make a profit? > > Finally, as a consumer, you have always advertised that your quality is > German quality, good quality, why do you never know that your CCD will have > more than 90% chance of being bad in three years when you are selling? > Lose, and then continue to charge fees? Do I have to pay you expensive > repairs every three years and need to go to Germany in person to deal with > them? > > If you have made it clear that your CCD is easy to break in 2014 and 2015 > sales, please provide your evidence. > > If there is no evidence, do you feel reasonable? > > Is this Leica's professional ethics? > > Is this your ethical standard? > > I look forward to your reply and hope that you will answer my relevant > questions. > > > > > > > > Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道： > > Dear Sir, > > > > Thank you for your mail. > > > > > > In order to ensure fair and equal service to all our customers, we have > specific policies regarding the pricing of our services. > > Any Leica product comes with a manufacturer’s guarantee that is valid > worldwide if the product was purchased from an authorized dealer. > > If a product was purchased via an unauthorized channel or proof of > purchase from an authorized dealer cannot be verified, regular repair > charges apply. > > The terms of warranty as stated in our official documents apply > internationally. Proof of purchase from an authorized dealer has to be > provided. > > The standard LEICA product guarantee does not affect your statutory > guarantee rights towards the distributor of your LEICA products but does > not apply to the > > manufacturer. > > In such cases warranty claims have to be addressed with the seller/dealer. > > In the case of your camera, we sold it to Austria and the purchase receipt > you have sent is in Chinese letters and not signed or stamped by any dealer. > > You may find all the stores / authorized dealers in Greater China on: > https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html > > > > Leica has been replacing sensors free of charge for some years now and > only charged part for the material cost since 01.09.2017 for affected > cameras older than 5 years. We did not come by this decision lightly, but > are unable to continue this service any longer. Starting on 01.12.2018 a > contribution of €1303 + VAT applies. > > > > Included in this programme is a free general overhaul of your Leica M > camera and a one year warranty on the same terms as for new products. This > offer expresses our commitment to conserving the value of the camera. > > > > The general overhaul of the Leica M camera includes the following items: > > •Cleaning and overhaul of the shutter cocking mechanisms > > •Cleaning and maintenance/repair of the multifunction wheel > > •Cleaning of the main switch and shutter speed dial > > •Adjustment of the baseplate locking system > > •Refurbishment of engravings > > •Renewal of the protective film on the baseplate > > •Maintenance/repair of viewfinder displays > > > > Upgrade options are still available. Instead of a sensor exchange we offer > our customers the option to trade-in the affected camera and to purchase > one of the selected camera models to the following attractive conditions. > We informed you about this option with the estimate. > > > > > > Kind regards / 此致 > > > > Customer Care > U. Brand > > > > Tel.: +49 (0) 6441 2080 189 > Fax : +49 (0) 6441 2080 339 > customer.care@leica-camera.com > > > > > > Leica Camera AG > Customer Care/ Am Leitz-Park 5 / > <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g> > 35578 Wetzlar / Germany > <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g> > > http://de.leica-camera.com/home/ > > > > > > > > > > > > *Von:* T.C [mailto:teeseewoo@gmail.com] > *Gesendet:* Donnerstag, 5. September 2019 23:22 > *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula < > Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch, > Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com; > Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer, > Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke, > Sandra <Sandra.Looke@leica-camera.com>; spareparts < > spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov; > info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; > ashley.vansant@thewashingtondailynews.com; > gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; > sylvester.rogers@thewashingtondailynews.com; > amy.whitaker@thewashingtondailynews.com; > caleb.miller@thewashingtondailynews.com; > spencer.stanley@thewashingtondailynews.com; > german.llodrat@thewashingtondailynews.com; > cecilia.prokos@thewashingtondailynews.com; > jason.scott@thewashingtondailynews.com; > david.cucchiara@thewashingtondailynews.com; > jonathan.rowe@thewashingtondailynews.com; \editor@people.com; > caroline.hudson@thewashingtondailynews.com; > vail.rumley@thewashingtondailynews.com > *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com; > bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; > vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com > *Betreff:* The Leica Camera seems Cheating Clients. > > > > Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, > has promised consumers that the CCD for digital camera M-System is lifetime > warranty and claims to be of high quality. > > > > In fact, within five years, I personally went to the headquarters of the > Leica company in Germany, and the problems of the camera have been > repeatedly and repeatedly, based on the high maintenance costs. > > > > Everything promised before, with the change of the agency, Leica's German > headquarters also hopes that the customer's promised lifetime maintenance > will become a fee-based repair under the overlord clause. The high-quality > camera promised before will become damaged every year. Cameras, and camera > quality issues are endless. > > > > Why is the quality of the camera so low? Why are you constantly promoting > high quality cameras? > > > > I have written to Leica's public relations department many times, and I > have not received a clear answer so far. > > > > Therefore, I hope to disclose this letter to the media and hope that Leica > can publicly answer the quality of the camera. > > > > And more than a few hundred people, in Hong Kong, Taiwan, Macau and > mainland China, have received public notice from Leica that they will > guarantee the CCD warranty of the Leica M-System camera for life, but the > fact is that Leica can always Change the promise, what is the difference > between this deception? > > > > I look forward to the positive response from Leica, and don't evade the > problem. > > > > Yours, Sincerely. > > > > -- > > Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in > Deutschland, hat den Verbrauchern versprochen, dass das CCD für das > M-System der Digitalkamera lebenslange Garantie bietet und von hoher > Qualität sein soll. > > > > Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz > der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera > sind aufgrund der hohen Wartungskosten immer wieder aufgetreten. > > > > Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge > auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der > Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem > Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, > Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der > Kameraqualität sind endlos. > > > > Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig > hochwertige Kameras? > > > > Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch > keine klare Antwort erhalten. > > > > Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, > dass Leica die Qualität der Kamera öffentlich beantworten kann. > > > > Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in > Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte > lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung > erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern > Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung? > > > > Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem > nicht aus. > > > > Ihre > > > > > > [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道： > > Can you tell me what's the authorized dealer in China and Hong Kong? > > > > some media in Hong Kong want to report the Leica quality. > > > > In fact, my M9 and M Monochrome did not change for one time, and it broken > long time ago ,not this time only. I even don't know it's already broken. > > > > Me, and the Leica Fans Association in Hong Kong, will go to the Official > Dealer in Hong Kong and Beijing, asking when the Leica new policy and why > don‘’t inform us before the Leica sell the product. > > > > most of us have more than 3 Leica machines, but it's pity we all > disappeared these days. > > > > Looking for your reply soon. > > > > Yours sincerely > > > > T.C > > > > > > > > Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道： > > Dear Mr. Wu, > > > > Thank you for providing us the proof of purchase. > > > > Unfortunately, the purchase invoice and receipt provided below are not > acknowledgeable. > > Any Leica product comes with a manufacturer’s guarantee that is valid > worldwide if the product was purchased from an authorized dealer. If a > product was purchased via an unauthorized channel or proof of purchase > from an authorized dealer cannot be verified, regular repair charges apply. > > > > In such cases warranty claims have to be addressed with the seller/dealer. > > > > Thank you for understanding. > > > > Mit freundlichen Grüssen / Kind regards / Cordiali saluti > > Nadine Coletta > > Leica Camera AG > Customer Care > Am Leitz-Park 5, D-35578 Wetzlar / Germany > <https://www.google.com/maps/search/Am+Leitz-Park+5,+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g> > www.leica-camera.com / nadine.coletta@leica-camera.com > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > > > ******************************************************** > > > > *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>] > *Gesendet:* Dienstag, 3. September 2019 08:36 > *An:* CustomerCare <Customer.Care@leica-camera.com> > *Betreff:* Re: LEICA-estimate 1058152 > > > > > > > > > > > > Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道： > > Dear Leica Customer, > > Your order confirmation/estimate for the above listed service order > number can be found in the attachment. > > You can track the status of your service order anytime under the > following link: > > http://repair.leica-camera.com/service/repairtracking/index.html > > If you need further assistance, please contact: > > Customer.Care@leica-camera.com > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > Kind Regards > > Leica Camera AG > Customer Care > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita > Paasch > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. > > > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita > Paasch > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. > > > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO) > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO) > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO) > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. >
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I hope you can have a look at the evidence : www.leica.gmbh, Leica had promise PERM fix for M, you can ask your CEO, how Leica cheating clients!!!! On Mon, Jun 27, 2022 at 6:38 PM Masney, Kirstin < Kirstin.Masney@leica-camera.com> wrote: > Dear T.C., > > > > Neither Leica nor any other manufacturer will guarantee that a product can > be repaired indefinitely, this is simply not possible. Different factors > can lead to a partial or complete repair stop. It is always our goal to > sustain our repair capacity for as long as possible. > > > > In case of the M CCD sensors, we stored the largest possible amounts for a > long period of time. Manufacturing of the CCD has now been discontinued by > our service partner and the needed production equipment was disassembled, > subsequent deliveries are therefore no longer possible. > > > > For this reason, we now offer an attractive upgrade program that covers or > even exceeds the current value of a functioning M9. > > > > I kindly ask you to refrain from accusing Leica Camera AG of cheating > their customers. We have always communicated openly and informed customers > regularly. The upgrade offers to newer models are fair. > > > > > > Kind regards > > > > Kirstin Masney > > Complaint Manager > > > > Leica Camera AG > > Customer Care > > Am Leitz-Park 5/ D-35578 Wetzlar / Germany > > www.leica-camera.com / Kirstin.Masney@leica-camera.com > > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > > > *Von:* [Name] <teeseewoo@gmail.com> > *Gesendet:* Freitag, 24. Juni 2022 16:03 > *An:* Masney, Kirstin <Kirstin.Masney@leica-camera.com> > *Betreff:* Re: The Leica Camera seems Cheating Clients, Selling CCD > problematic cameras and making expensive annual maintenance fees for > customers worldwide. > > > > When Leica sold the product, you never said will can not fix any more, > why? > > > > On Fri, Jun 24, 2022 at 10:02 PM [Name] <teeseewoo@gmail.com> wrote: > > You did not said it can not fix any longer, you just need to charge again > and again , now, you change your promise again? > > > > On Fri, Jun 24, 2022 at 1:50 PM Masney, Kirstin < > Kirstin.Masney@leica-camera.com> wrote: > > Dear T.C. > > > > We explained all this when your camera was here in 2019. The production of > the CCD was discontinued in October 2019, sensors are not available any > longer, a repair is therefore not possible. > > > > Kind regards > > > > Kirstin Masney > > Complaint Manager > > > > Leica Camera AG > > Customer Care > > Am Leitz-Park 5/ D-35578 Wetzlar / Germany > > www.leica-camera.com / Kirstin.Masney@leica-camera.com > > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > > > *Von:* [Name] <teeseewoo@gmail.com> > *Gesendet:* Donnerstag, 23. Juni 2022 19:20 > *An:* Masney, Kirstin <Kirstin.Masney@leica-camera.com> > *Cc:* Kupfer, Sven <Sven.Kupfer@leica-camera.com>; Brand, Ursula < > Ursula.Brand@leica-camera.com> > *Betreff:* Re: The Leica Camera seems Cheating Clients, Selling CCD > problematic cameras and making expensive annual maintenance fees for > customers worldwide. > > > > Dear Kirstin, you haven't said that the Leica CCD will have big problems > like this. I once trusted the Leica quality, now how can I fix my camera? I > just want my camera fixed. I don't need the new Leica which is always > cheating customers. > > > > Leica promise will fix the camera, and now force customer paying again ? > > > > looking for your reply soon. > > > > On Thu, Jun 23, 2022 at 7:00 PM Masney, Kirstin < > Kirstin.Masney@leica-camera.com> wrote: > > Dear T.C., > > > > We had extensive correspondence with you in 2019 regarding the M9 sensor > topic. All the information and explanations were provided by us including > the official regulations and executive managements directives. > > > > We will not start this process again. By now, the CCD is no longer > available the following upgrade offers are available: > > > > > > If you wish to accept one of these offers, please let us know. > > > > Kind regards > > > > Kirstin Masney > > Complaint Manager > > > > Leica Camera AG > > Customer Care > > Am Leitz-Park 5/ D-35578 Wetzlar / Germany > > www.leica-camera.com / Kirstin.Masney@leica-camera.com > > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > > > *Von:* [Name] <teeseewoo@gmail.com> > *Gesendet:* Montag, 20. Juni 2022 13:22 > *An:* Masney, Kirstin <Kirstin.Masney@leica-camera.com>; Kupfer, Sven < > Sven.Kupfer@leica-camera.com> > *Betreff:* Fwd: The Leica Camera seems Cheating Clients, Selling CCD > problematic cameras and making expensive annual maintenance fees for > customers worldwide. > > > > Dear Ursula Kirstin Masney and Sven Kupfer, This is T.C form Hong Kong, > these days I traveled with my trusted Leica M9 to Tibet, and today I found > all our photos become as following, can you tell me what should I do? what > Leica became this quality? > > > > > > > > > > On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote: > > First of all, thank you for your reply. In order to be fair, we will > forward your responding colleagues to the major media around the world, > including all members of Congress in Germany. > > As you said in your reply, Leica has been replacing sensors for free for > many years. Why? Because of the quality problem, all the Leica machines we > purchased, the sensors have problems, and it is not a problem within five > years, basically there are problems within three years. > > The following is my question for you, I hope you can prove the answer: > > 1. Why, most of the CCDs of more than 90% of the Leica M machines have > problems within three years. > 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not > know in advance that the sensor will be prone to problems? And more than > 90% of the machines have problems? > 3. Why do you know that when you make a profit in sales, you will not be > charged for the beginning of 2017? Is there any difference between this and > cheating? > 4. My machine is in your factory for three years, and you have replaced > the agent in Asia. I can't contact you for repair. I know that I am on a > business trip to Germany and I got your factory in person, but > unfortunately, I Another feeling of being cheated. I want to consult you > again. Is there a problem with my machine in the factory for three years, > or is it a problem after leaving the factory for 5 years? > 5. Leica is deliberately selling a camera with a problematic CCD quality. > Can it be forced to pay for expensive repairs every three years, in order > to make a profit? > > Finally, as a consumer, you have always advertised that your quality is > German quality, good quality, why do you never know that your CCD will have > more than 90% chance of being bad in three years when you are selling? > Lose, and then continue to charge fees? Do I have to pay you expensive > repairs every three years and need to go to Germany in person to deal with > them? > > If you have made it clear that your CCD is easy to break in 2014 and 2015 > sales, please provide your evidence. > > If there is no evidence, do you feel reasonable? > > Is this Leica's professional ethics? > > Is this your ethical standard? > > I look forward to your reply and hope that you will answer my relevant > questions. > > > > > > > > Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道： > > Dear Sir, > > > > Thank you for your mail. > > > > > > In order to ensure fair and equal service to all our customers, we have > specific policies regarding the pricing of our services. > > Any Leica product comes with a manufacturer’s guarantee that is valid > worldwide if the product was purchased from an authorized dealer. > > If a product was purchased via an unauthorized channel or proof of > purchase from an authorized dealer cannot be verified, regular repair > charges apply. > > The terms of warranty as stated in our official documents apply > internationally. Proof of purchase from an authorized dealer has to be > provided. > > The standard LEICA product guarantee does not affect your statutory > guarantee rights towards the distributor of your LEICA products but does > not apply to the > > manufacturer. > > In such cases warranty claims have to be addressed with the seller/dealer. > > In the case of your camera, we sold it to Austria and the purchase receipt > you have sent is in Chinese letters and not signed or stamped by any dealer. > > You may find all the stores / authorized dealers in Greater China on: > https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html > > > > Leica has been replacing sensors free of charge for some years now and > only charged part for the material cost since 01.09.2017 for affected > cameras older than 5 years. We did not come by this decision lightly, but > are unable to continue this service any longer. Starting on 01.12.2018 a > contribution of €1303 + VAT applies. > > > > Included in this programme is a free general overhaul of your Leica M > camera and a one year warranty on the same terms as for new products. This > offer expresses our commitment to conserving the value of the camera. > > > > The general overhaul of the Leica M camera includes the following items: > > •Cleaning and overhaul of the shutter cocking mechanisms > > •Cleaning and maintenance/repair of the multifunction wheel > > •Cleaning of the main switch and shutter speed dial > > •Adjustment of the baseplate locking system > > •Refurbishment of engravings > > •Renewal of the protective film on the baseplate > > •Maintenance/repair of viewfinder displays > > > > Upgrade options are still available. Instead of a sensor exchange we offer > our customers the option to trade-in the affected camera and to purchase > one of the selected camera models to the following attractive conditions. > We informed you about this option with the estimate. > > > > > > Kind regards / 此致 > > > > Customer Care > U. Brand > > > > Tel.: +49 (0) 6441 2080 189 > Fax : +49 (0) 6441 2080 339 > customer.care@leica-camera.com > > > > > > Leica Camera AG > Customer Care/ Am Leitz-Park 5 / > 35578 Wetzlar / Germany > > http://de.leica-camera.com/home/ > > > > > > > > > > > > *Von:* T.C [mailto:teeseewoo@gmail.com] > *Gesendet:* Donnerstag, 5. September 2019 23:22 > *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula < > Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch, > Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com; > Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer, > Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke, > Sandra <Sandra.Looke@leica-camera.com>; spareparts < > spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov; > info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; > ashley.vansant@thewashingtondailynews.com; > gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; > sylvester.rogers@thewashingtondailynews.com; > amy.whitaker@thewashingtondailynews.com; > caleb.miller@thewashingtondailynews.com; > spencer.stanley@thewashingtondailynews.com; > german.llodrat@thewashingtondailynews.com; > cecilia.prokos@thewashingtondailynews.com; > jason.scott@thewashingtondailynews.com; > david.cucchiara@thewashingtondailynews.com; > jonathan.rowe@thewashingtondailynews.com; \editor@people.com; > caroline.hudson@thewashingtondailynews.com; > vail.rumley@thewashingtondailynews.com > *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com; > bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; > vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com > *Betreff:* The Leica Camera seems Cheating Clients. > > > > Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, > has promised consumers that the CCD for digital camera M-System is lifetime > warranty and claims to be of high quality. > > > > In fact, within five years, I personally went to the headquarters of the > Leica company in Germany, and the problems of the camera have been > repeatedly and repeatedly, based on the high maintenance costs. > > > > Everything promised before, with the change of the agency, Leica's German > headquarters also hopes that the customer's promised lifetime maintenance > will become a fee-based repair under the overlord clause. The high-quality > camera promised before will become damaged every year. Cameras, and camera > quality issues are endless. > > > > Why is the quality of the camera so low? Why are you constantly promoting > high quality cameras? > > > > I have written to Leica's public relations department many times, and I > have not received a clear answer so far. > > > > Therefore, I hope to disclose this letter to the media and hope that Leica > can publicly answer the quality of the camera. > > > > And more than a few hundred people, in Hong Kong, Taiwan, Macau and > mainland China, have received public notice from Leica that they will > guarantee the CCD warranty of the Leica M-System camera for life, but the > fact is that Leica can always Change the promise, what is the difference > between this deception? > > > > I look forward to the positive response from Leica, and don't evade the > problem. > > > > Yours, Sincerely. > > > > -- > > Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in > Deutschland, hat den Verbrauchern versprochen, dass das CCD für das > M-System der Digitalkamera lebenslange Garantie bietet und von hoher > Qualität sein soll. > > > > Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz > der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera > sind aufgrund der hohen Wartungskosten immer wieder aufgetreten. > > > > Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge > auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der > Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem > Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, > Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der > Kameraqualität sind endlos. > > > > Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig > hochwertige Kameras? > > > > Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch > keine klare Antwort erhalten. > > > > Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, > dass Leica die Qualität der Kamera öffentlich beantworten kann. > > > > Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in > Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte > lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung > erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern > Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung? > > > > Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem > nicht aus. > > > > Ihre > > > > > > [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道： > > Can you tell me what's the authorized dealer in China and Hong Kong? > > > > some media in Hong Kong want to report the Leica quality. > > > > In fact, my M9 and M Monochrome did not change for one time, and it broken > long time ago ,not this time only. I even don't know it's already broken. > > > > Me, and the Leica Fans Association in Hong Kong, will go to the Official > Dealer in Hong Kong and Beijing, asking when the Leica new policy and why > don‘’t inform us before the Leica sell the product. > > > > most of us have more than 3 Leica machines, but it's pity we all > disappeared these days. > > > > Looking for your reply soon. > > > > Yours sincerely > > > > T.C > > > > > > > > Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道： > > Dear Mr. Wu, > > > > Thank you for providing us the proof of purchase. > > > > Unfortunately, the purchase invoice and receipt provided below are not > acknowledgeable. > > Any Leica product comes with a manufacturer’s guarantee that is valid > worldwide if the product was purchased from an authorized dealer. If a > product was purchased via an unauthorized channel or proof of purchase > from an authorized dealer cannot be verified, regular repair charges apply. > > > > In such cases warranty claims have to be addressed with the seller/dealer. > > > > Thank you for understanding. > > > > Mit freundlichen Grüssen / Kind regards / Cordiali saluti > > Nadine Coletta > > Leica Camera AG > Customer Care > Am Leitz-Park 5, D-35578 Wetzlar / Germany > www.leica-camera.com / nadine.coletta@leica-camera.com > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > > > ******************************************************** > > > > *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>] > *Gesendet:* Dienstag, 3. September 2019 08:36 > *An:* CustomerCare <Customer.Care@leica-camera.com> > *Betreff:* Re: LEICA-estimate 1058152 > > > > > > > > > > > > Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道： > > Dear Leica Customer, > > Your order confirmation/estimate for the above listed service order > number can be found in the attachment. > > You can track the status of your service order anytime under the > following link: > > http://repair.leica-camera.com/service/repairtracking/index.html > > If you need further assistance, please contact: > > Customer.Care@leica-camera.com > Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 > > Kind Regards > > Leica Camera AG > Customer Care > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita > Paasch > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. > > > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita > Paasch > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. > > > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO) > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO) > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. > > *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966 > *Vorstand* | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO) > *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. > Andreas Kaufmann > > This message may contain confidential and privileged information. If it > has been sent to you in error, please notify the sender immediately by > replying to the message and please delete it from your computer. >
Archival plaintext from the complainant’s Gmail export. Auto-replies and delivery-status notices are retained because they document the communication pattern. This page is an exhibit, not a court judgment.