Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear T.C,

Thanks for help us, we all use the Leica M, here’s our voice:

发件人: T.C <teeseewoo@gmail.com>
发送时间: 2019年9月8日 5:22
收件人: Nadine.Coletta@leica-camera.com; Ursula.Brand-Gerheim@leica-camera.com; Mathias.Harsch@leica-camera.com; Marita.Paasch@leica-camera.com; Beate.Berns@leica-camera.com; Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; dennis.steuer@leica-camera.com; Support@leica-camera.com; sandra.looke@leica-camera.com; spareparts@leica-camera.com; info@leica-store.hk; jboswell@bbg.gov; info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; ashley.vansant@thewashingtondailynews.com; gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; sylvester.rogers@thewashingtondailynews.com; amy.whitaker@thewashingtondailynews.com; caleb.miller@thewashingtondailynews.com; spencer.stanley@thewashingtondailynews.com; german.llodrat@thewashingtondailynews.com; cecilia.prokos@thewashingtondailynews.com; jason.scott@thewashingtondailynews.com; david.cucchiara@thewashingtondailynews.com; jonathan.rowe@thewashingtondailynews.com; \editor@people.com; caroline.hudson@thewashingtondailynews.com; vail.rumley@thewashingtondailynews.com
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主题: 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our 4th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C <teeseewoo@gmail.com <mailto:teeseewoo@gmail.com> >
发送时间: 2019年9月6日 20:48主题: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our third letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> > 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com <mailto:teeseewoo@gmail.com> ]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com <mailto:Nadine.Coletta@leica-camera.com> >; Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> >; Mathias.Harsch@leica-camera.com <mailto:Mathias.Harsch@leica-camera.com> ; Paasch, Marita <Marita.Paasch@leica-camera.com <mailto:Marita.Paasch@leica-camera.com> >; Beate.Berns@leica-camera.com <mailto:Beate.Berns@leica-camera.com> ; Fedja.Bobanovi@leica-camera.com <mailto:Fedja.Bobanovi@leica-camera.com> ; Andreas.Hecker@leica-camera.com <mailto:Andreas.Hecker@leica-camera.com> ; Steuer, Dennis <dennis.steuer@leica-camera.com <mailto:dennis.steuer@leica-camera.com> >; Support@leica-camera.com <mailto:Support@leica-camera.com> ; Looke, Sandra <Sandra.Looke@leica-camera.com <mailto:Sandra.Looke@leica-camera.com> >; spareparts <spareparts@leica-camera.com <mailto:spareparts@leica-camera.com> >; info@leica-store.hk <mailto:info@leica-store.hk> ; jboswell@bbg.gov <mailto:jboswell@bbg.gov> ; info@dw.de <mailto:info@dw.de> ; readers.representative@latimes.com <mailto:readers.representative@latimes.com> ; opinion@nytimes.com <mailto:opinion@nytimes.com> ; ashley.vansant@thewashingtondailynews.com <mailto:ashley.vansant@thewashingtondailynews.com> ; gina.lee@thewashingtondailynews.com <mailto:gina.lee@thewashingtondailynews.com> ; kim.riggs@thewashingtondailynews.com <mailto:kim.riggs@thewashingtondailynews.com> ; sylvester.rogers@thewashingtondailynews.com <mailto:sylvester.rogers@thewashingtondailynews.com> ; amy.whitaker@thewashingtondailynews.com <mailto:amy.whitaker@thewashingtondailynews.com> ; caleb.miller@thewashingtondailynews.com <mailto:caleb.miller@thewashingtondailynews.com> ; spencer.stanley@thewashingtondailynews.com <mailto:spencer.stanley@thewashingtondailynews.com> ; german.llodrat@thewashingtondailynews.com <mailto:german.llodrat@thewashingtondailynews.com> ; cecilia.prokos@thewashingtondailynews.com <mailto:cecilia.prokos@thewashingtondailynews.com> ; jason.scott@thewashingtondailynews.com <mailto:jason.scott@thewashingtondailynews.com> ; david.cucchiara@thewashingtondailynews.com <mailto:david.cucchiara@thewashingtondailynews.com> ; jonathan.rowe@thewashingtondailynews.com <mailto:jonathan.rowe@thewashingtondailynews.com> ; \editor@people.com <mailto:editor@people.com> ; caroline.hudson@thewashingtondailynews.com <mailto:caroline.hudson@thewashingtondailynews.com> ; vail.rumley@thewashingtondailynews.com <mailto:vail.rumley@thewashingtondailynews.com>
Cc: 'info@ap.org <mailto:info@ap.org> ，' <info@ap.org <mailto:info@ap.org> >; bluesky@tribune.com <mailto:bluesky@tribune.com> ; bcjones@usatoday.com <mailto:bcjones@usatoday.com> ; laturner@usatoday.com <mailto:laturner@usatoday.com> ; dcarruth@usatoday.com <mailto:dcarruth@usatoday.com> ; vbradley@usatoday.com <mailto:vbradley@usatoday.com> ; rmensah@usatoday.com <mailto:rmensah@usatoday.com> ; accuracy@usatoday.com <mailto:accuracy@usatoday.com>
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
 <http://www.leica-camera.com/> www.leica-camera.com / <mailto:nadine.coletta@leica-camera.com> nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com> >
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta <customer.care@leica-camera.com <mailto:customer.care@leica-camera.com> > 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.