Re: Leica Announces Perm Fix for CCD Sensor Corrosion on M9/M9-P/MM/M-E Models

Dear Kirstin Masney,

Have you read this link before?

https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors

why your company deleted this?

Is the CEO force the staffs to cheat clients?

Please look at the following link or the attachment, how you promise, and how you cheating the clients now.

http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/

https://petapixel.com/2014/12/10/leica-users-seeing-widespread-sensor-corrosion-issue-company-offers-free-replacements/

how is the integrity of your company or staff? Keep cheating?

Looking for your reply soon.

发件人: Masney, Kirstin <Kirstin.Masney@leica-camera.com>
发送时间: 2019年9月11日 13:14
收件人: teeseewoo@gmail.com
抄送: Kupfer, Sven <Sven.Kupfer@leica-camera.com>
主题: AW: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Sir,

I can assure you that we are aware of our customers feelings and feedback, due to intense email correspondence and the various discussions in forums and social media.

We do care about our customers and certainly understand your argumentation and the frustration and disappointment this is causing. It is however unreasonable to demand that our CEO should resign, that we publicly apologize or lay open internal records. Please understand that we will not comment on this.

· Leica always exchanged the CCD on a Good-Will basis with no applicable warranty terms once the guarantee expired, the corrosion issue is not categorized as a material flaw, a recall was never initiated.

· We were aware that a technical, permanent solution for the corrosion issue was necessary and informed our customers regularly.

· Our statements never referred to an unlimited duration of the good will policy, only that the regulation valid at the time applied independent of the age of the camera or sensor.

· The regulation was changed in 2017 and again in 2018, according statements were published and registered customers that released their contact data were informed.

Please also keep in mind that our upgrade program offers you a fair value for your used M, depending on the model you choose between €1700 and €3400. The mentioned directives and deadlines have been deliberately created by executive management to insure fair and equal service and have been implemented without exception. Many customer have paid for the repair or accepted an upgrade, we are also obligated towards them to stay with our guidelines and continue to implement the directives

Your camera was manufactured in 06/2014, proof of purchase from a Leica authorized dealer at a later date was not provided, the exchange of the CCD is therefore chargeable. We once again ask for your understanding in this matter. Please let us know how you wish to proceed with repair 1058152.

Kind regards

Kirstin Masney

Complaint Manager

Leica Camera AG

Customer Care

Am Leitz-Park 5/ D-35578 Wetzlar / Germany

 <http://www.leica-camera.com/> www.leica-camera.com / <mailto:Kirstin.Masney@leica-camera.com> Kirstin.Masney@leica-camera.com

Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 6. September 2019 17:23
An: Masney, Kirstin <Kirstin.Masney@leica-camera.com <mailto:Kirstin.Masney@leica-camera.com> >
Betreff: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

And we hope you can review how Leica describes itself, its so over, and cheating!! The fact it is, the M9 has design problem which you know before selling and did not inform the clients yet, why?

On Fri, Sep 6, 2019 at 9:14 PM Masney, Kirstin < <mailto:Kirstin.Masney@leica-camera.com> Kirstin.Masney@leica-camera.com> wrote:

Dear Sir,

I can certainly understand your position and that this is upsetting to you. The sensors of the M9 (and derivate) are equipped with a specially coated IR filter cover glass to ensure optimum imaging performance, corrosion effects that change the structure of the filter surface can begin to appear after several years. The sensor problem described may not necessarily occur throughout the entire life cycle of many cameras and is therefore not considered a serial flaw. Why it is your believe that 90% of cameras are affected I do not know.

However, to eliminate the issue completely we started the development of a more durable sensor coating, resistant to corrosion in 2014/15. Leica was always upfront and informative about the issue. Statements were published on a regular basis, including statements in 2014/2015 informing our customers about the potential problem as well as the alternative upgrade options. An unlimited duration of the good will arrangement was not mentioned, only that the regulation valid at that time applied to all cameras independent of their production date.

Our M9 and derivate was always sold with a manufacturer’s warranty of 2 years (if purchased from an authorized dealer). For the new regulation we extended this warranty by a 3 year good will period for cameras affected by corrosion.

In our statement on 15.05.2017 we informed our customers, until further notice, about the new regulation and charges. The change of this regulation was published on 22.11.2018 and became effective on 1.12.2018. Registered customers were also alerted via email.

The directives and deadlines have been deliberately created by executive management to insure fair and equal service, have been widely accepted by our customer and have been implemented without exception. With our upgrade options we are still providing a customer oriented good will arrangement that goes far beyond the usual mandatory warranty terms, offering you a fair value for your used M camera.

Kind regards

Kirstin Masney

Complaint Manager

Leica Camera AG

Customer Care

 <https://www.google.com/maps/search/Am+Leitz-Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g> Am Leitz-Park 5/ D-35578 Wetzlar / Germany

 <http://www.leica-camera.com/> www.leica-camera.com / <mailto:Kirstin.Masney@leica-camera.com> Kirstin.Masney@leica-camera.com

Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: T.C [ <mailto:teeseewoo@gmail.com> mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 6. September 2019 12:18
An: Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com>; Brand, Ursula < <mailto:Ursula.Brand@leica-camera.com> Ursula.Brand@leica-camera.com>; <mailto:Mathias.Harsch@leica-camera.com> Mathias.Harsch@leica-camera.com; Paasch, Marita < <mailto:Marita.Paasch@leica-camera.com> Marita.Paasch@leica-camera.com>; <mailto:Beate.Berns@leica-camera.com> Beate.Berns@leica-camera.com; <mailto:Fedja.Bobanovi@leica-camera.com> Fedja.Bobanovi@leica-camera.com; <mailto:Andreas.Hecker@leica-camera.com> Andreas.Hecker@leica-camera.com; Steuer, Dennis < <mailto:dennis.steuer@leica-camera.com> dennis.steuer@leica-camera.com>; <mailto:Support@leica-camera.com> Support@leica-camera.com; Looke, Sandra < <mailto:Sandra.Looke@leica-camera.com> Sandra.Looke@leica-camera.com>; spareparts < <mailto:spareparts@leica-camera.com> spareparts@leica-camera.com>; <mailto:info@leica-store.hk> info@leica-store.hk; <mailto:jboswell@bbg.gov> jboswell@bbg.gov; <mailto:info@dw.de> info@dw.de; <mailto:readers.representative@latimes.com> readers.representative@latimes.com; <mailto:opinion@nytimes.com> opinion@nytimes.com; <mailto:ashley.vansant@thewashingtondailynews.com> ashley.vansant@thewashingtondailynews.com; <mailto:gina.lee@thewashingtondailynews.com> gina.lee@thewashingtondailynews.com; <mailto:kim.riggs@thewashingtondailynews.com> kim.riggs@thewashingtondailynews.com; <mailto:sylvester.rogers@thewashingtondailynews.com> sylvester.rogers@thewashingtondailynews.com; <mailto:amy.whitaker@thewashingtondailynews.com> amy.whitaker@thewashingtondailynews.com; <mailto:caleb.miller@thewashingtondailynews.com> caleb.miller@thewashingtondailynews.com; <mailto:spencer.stanley@thewashingtondailynews.com> spencer.stanley@thewashingtondailynews.com; <mailto:german.llodrat@thewashingtondailynews.com> german.llodrat@thewashingtondailynews.com; <mailto:cecilia.prokos@thewashingtondailynews.com> cecilia.prokos@thewashingtondailynews.com; <mailto:jason.scott@thewashingtondailynews.com> jason.scott@thewashingtondailynews.com; <mailto:david.cucchiara@thewashingtondailynews.com> david.cucchiara@thewashingtondailynews.com; <mailto:jonathan.rowe@thewashingtondailynews.com> jonathan.rowe@thewashingtondailynews.com; \ <mailto:editor@people.com> editor@people.com; <mailto:caroline.hudson@thewashingtondailynews.com> caroline.hudson@thewashingtondailynews.com; <mailto:vail.rumley@thewashingtondailynews.com> vail.rumley@thewashingtondailynews.com
Cc: ' <mailto:info@ap.org> info@ap.org，' < <mailto:info@ap.org> info@ap.org>; <mailto:bluesky@tribune.com> bluesky@tribune.com; <mailto:bcjones@usatoday.com> bcjones@usatoday.com; <mailto:laturner@usatoday.com> laturner@usatoday.com; <mailto:dcarruth@usatoday.com> dcarruth@usatoday.com; <mailto:vbradley@usatoday.com> vbradley@usatoday.com; <mailto:rmensah@usatoday.com> rmensah@usatoday.com; <mailto:accuracy@usatoday.com> accuracy@usatoday.com
Betreff: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula < <mailto:Ursula.Brand@leica-camera.com> Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: <https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g> Am Leitz-Park 5 /
 <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g> 35578 Wetzlar / Germany

 <http://de.leica-camera.com/home/> http://de.leica-camera.com/home/

Von: T.C [mailto: <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com>; Brand, Ursula < <mailto:Ursula.Brand@leica-camera.com> Ursula.Brand@leica-camera.com>; <mailto:Mathias.Harsch@leica-camera.com> Mathias.Harsch@leica-camera.com; Paasch, Marita < <mailto:Marita.Paasch@leica-camera.com> Marita.Paasch@leica-camera.com>; <mailto:Beate.Berns@leica-camera.com> Beate.Berns@leica-camera.com; <mailto:Fedja.Bobanovi@leica-camera.com> Fedja.Bobanovi@leica-camera.com; <mailto:Andreas.Hecker@leica-camera.com> Andreas.Hecker@leica-camera.com; Steuer, Dennis < <mailto:dennis.steuer@leica-camera.com> dennis.steuer@leica-camera.com>; <mailto:Support@leica-camera.com> Support@leica-camera.com; Looke, Sandra < <mailto:Sandra.Looke@leica-camera.com> Sandra.Looke@leica-camera.com>; spareparts < <mailto:spareparts@leica-camera.com> spareparts@leica-camera.com>; <mailto:info@leica-store.hk> info@leica-store.hk; <mailto:jboswell@bbg.gov> jboswell@bbg.gov; <mailto:info@dw.de> info@dw.de; <mailto:readers.representative@latimes.com> readers.representative@latimes.com; <mailto:opinion@nytimes.com> opinion@nytimes.com; <mailto:ashley.vansant@thewashingtondailynews.com> ashley.vansant@thewashingtondailynews.com; <mailto:gina.lee@thewashingtondailynews.com> gina.lee@thewashingtondailynews.com; <mailto:kim.riggs@thewashingtondailynews.com> kim.riggs@thewashingtondailynews.com; <mailto:sylvester.rogers@thewashingtondailynews.com> sylvester.rogers@thewashingtondailynews.com; <mailto:amy.whitaker@thewashingtondailynews.com> amy.whitaker@thewashingtondailynews.com; <mailto:caleb.miller@thewashingtondailynews.com> caleb.miller@thewashingtondailynews.com; <mailto:spencer.stanley@thewashingtondailynews.com> spencer.stanley@thewashingtondailynews.com; <mailto:german.llodrat@thewashingtondailynews.com> german.llodrat@thewashingtondailynews.com; <mailto:cecilia.prokos@thewashingtondailynews.com> cecilia.prokos@thewashingtondailynews.com; <mailto:jason.scott@thewashingtondailynews.com> jason.scott@thewashingtondailynews.com; <mailto:david.cucchiara@thewashingtondailynews.com> david.cucchiara@thewashingtondailynews.com; <mailto:jonathan.rowe@thewashingtondailynews.com> jonathan.rowe@thewashingtondailynews.com; \ <mailto:editor@people.com> editor@people.com; <mailto:caroline.hudson@thewashingtondailynews.com> caroline.hudson@thewashingtondailynews.com; <mailto:vail.rumley@thewashingtondailynews.com> vail.rumley@thewashingtondailynews.com
Cc: ' <mailto:info@ap.org> info@ap.org，' < <mailto:info@ap.org> info@ap.org>; <mailto:bluesky@tribune.com> bluesky@tribune.com; <mailto:bcjones@usatoday.com> bcjones@usatoday.com; <mailto:laturner@usatoday.com> laturner@usatoday.com; <mailto:dcarruth@usatoday.com> dcarruth@usatoday.com; <mailto:vbradley@usatoday.com> vbradley@usatoday.com; <mailto:rmensah@usatoday.com> rmensah@usatoday.com; <mailto:accuracy@usatoday.com> accuracy@usatoday.com
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] <teeseewoo@gmail.com <mailto:teeseewoo@gmail.com> > 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta

Leica Camera AG
Customer Care
 <https://www.google.com/maps/search/Am+Leitz-Park+5,+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g> Am Leitz-Park 5, D-35578 Wetzlar / Germany
 <http://www.leica-camera.com/> www.leica-camera.com / <mailto:nadine.coletta@leica-camera.com> nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [ <mailto:teeseewoo@gmail.com> mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare < <mailto:Customer.Care@leica-camera.com> Customer.Care@leica-camera.com>
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta < <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

 <http://repair.leica-camera.com/service/repairtracking/index.html> http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

 <mailto:Customer.Care@leica-camera.com> Customer.Care@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.