Attachments named in the archive: image002.png; image003.jpg; image004.jpg; image005.jpg; image015.jpg; image016.jpg; image.png; image.png; ANGjdJ_0ks7iugr8TseFUUjP_YUcfJqq2-SzM7q0Ao7iUqpl0FZ8vM73-4aEBFGhU-q0I_YRPem39Bca0kNh5YwbTC-dwsCzt0wIJ4VISEgR_2QsWGOCtYOGeocvVeKx3mokygBw7WWxtCu9rPzQBaebsfoG_usvXjIP-vO9qebGRHip1kO7TmCwwMBEniS51RHHarnZ3ef3KhMpQYULkFbPbVQ9KnJMSZjvrnpNcw; ANGjdJ-YaKoOE-LjG7vsmIFOJ8l3JoVqeLB9HZSWlRVxi0pBniXQ1h800pxVuSBC-4ZD4t9OfSy3-h7wIu-RPu2h_lCBjNPiuTKaGG6kI9Ltr0Ckpvvmfz9a_3PoBh9TlvmAfaQiwZLOsDShepjQsAC1badfQm
Dear Mr. Sven Kupfer, Mr. Ruud Peters, I got the reply from Sven Kupfer, not Mr. Ruud Peters, till now, Sven Kuper still have not answer the questions. here we want to clarity and asked again, did the Leica ever announces Permanent Fix for CCD Sensor Corrosion on M9? here's the evidences from media, and similar evidence still have a lots, looking for your reply soon. [image: image.png] [image: image.png] [Name] <teeseewoo@gmail.com> 于2019年9月17日周二 下午11:07写道： > Dear Mr. Sven Kupfer, Mr. Ruud Peters, > > I got the reply from Sven Kupfer, not Mr. Ruud Peters, > > till now, Sven Kuper still have not answer the questions. > > here we want to clarity and asked again, did the Leica ever announces > Permanent Fix for CCD Sensor Corrosion on M9? here's the evidences from > media, and similar evidence still have a lots, > > looking for your reply soon. > > [image: image.png] > [image: image.png] > > [Name] <teeseewoo@gmail.com> 于2019年9月17日周二 下午1:31写道： > >> Dear Mr. Sven Kupfer, Mr. Ruud Peters, Blackstone and NYSE >> >> >> >> So many thanks for your reply after my 13th email to Leica, in your >> letter, you admit that, the Leica did deleted the evidence right? >> >> >> >> After I disclosed your company’s deletion of the website’s evidence, we >> asked you many questions. You only use a “change policy” to cover up your >> fraudulent customers and deceive investors. Again, we very much hope that *CFO >> Mr. Ruud Peter* can prove whether there is any fraud in this response. >> As an investor in BlackStone, we are very keen to know that the sturdy and >> practical camera that Lycra has always promoted can even use a lifetime >> camera, resulting in a poor quality camera that seeks expensive repairs for >> the board of directors. >> >> >> What’s the different between” *change the policy*” to “*cheating Clients* >> ”? >> >> >> >> The Leica Promised before, “*Leica Announces Perm Fix for CCD Sensor >> Corrosion on M9/M9-P/MM/M-E Models*”. And “*LEICA ANNOUNCES PERMANENT >> FIX FOR CCD SENSOR CORROSION ON M9/M9-P/MM/M-E MODELS* “, we still can >> see your advertisement on so many website now. >> >> >> >> I have visited the Leica Company in Germany twice, and I know you >> promised Permanent fix for CCD, that why I bought 3 Leica M Camera. >> >> >> >> Now so many Leica User in Hong Kong and China is feel being cheating. >> >> >> >> We hope you can answer the question, face it, is it the Leica Company >> value? Once promise, and then so called change policy to charge money >> before of the very bad quality of your CCD? >> >> >> >> You still saying Leica’s Passion and perfection on : >> https://en.leica-camera.com/Company/Our-Values/Our-Values. >> >> >> >> We hope you can stop cheating the clients, and keep your promise, >> >> >> yours, >> >> T.C >> >> +852 6984 8888 >> >> >> >> >> >> Looking for your reply soon. !!! >> >>> Dear Mr. Sven Kupfer and Mr. Ruud Peters >>> >>> >>> >>> So many thanks for your reply after my 13th email to Leica, in your >>> letter, you admit that, the Leica did deleted the evidence right? >>> >>> >>> >>> What’s the different between” *change the policy*” to “*cheating >>> Clients*”? >>> >>> >>> >>> The Leica Promised before, “*Leica Announces Perm Fix for CCD Sensor >>> Corrosion on M9/M9-P/MM/M-E Models*”. And “*LEICA ANNOUNCES PERMANENT >>> FIX FOR CCD SENSOR CORROSION ON M9/M9-P/MM/M-E MODELS* “, we still can >>> see your advertisement on so many website now. >>> >>> >>> >>> I have visited the Leica Company in Germany twice, and I know you >>> promised Permanent fix for CCD, that why I bought 3 Leica M Camera. >>> >>> >>> >>> Now so many Leica User in Hong Kong and China is feel being cheating. >>> >>> >>> >>> We hope you can answer the question, face it, is it the Leica Company >>> value? Once promise, and then so called change policy to charge money >>> before of the very bad quality of your CCD? >>> >>> >>> >>> You still saying Leica’s Passion and perfection on : >>> https://en.leica-camera.com/Company/Our-Values/Our-Values. >>> >>> >>> >>> We just hope you can stop cheating the clients, and keep your promise, >>> >>> >>> yours, >>> >>> T.C >>> >>> +852 6984 8888 >>> >>> >>> >>> >>> >>> Looking for your reply soon. !!! >>> >>> Kupfer, Sven <Sven.Kupfer@leica-camera.com> 于2019年9月16日周一 下午11:49写道： >>> >>>> Dear T.C. >>>> >>>> >>>> >>>> I am contacting you as my colleague Ms. Kirstin Masney is out of office >>>> for the next two weeks. >>>> >>>> >>>> >>>> The text you are referring to was deleted because the sensor exchange >>>> under goodwill is no longer unlimited. >>>> >>>> All customers who had registered their product and have given the >>>> permission to contact them were informed by email that from a certain point >>>> in time cameras older than five years will not have the sensor exchanged >>>> completely free of charge. >>>> >>>> >>>> >>>> Nevertheless the sensor exchange for cameras older than 5 years is >>>> still under goodwill policy as the customer is paying for the sensor and >>>> Leica Camera takes the labour cost. >>>> >>>> So *Leica does not make profit out of a Sensor exchange*. If you ever >>>> have the opportunity to visit our plant in Wetzlar we will totally open >>>> show you the process of exchanging the Sensor. >>>> >>>> >>>> >>>> Customer Care is aware, that the sensor is an expensive part. Therefore >>>> we offer attractive upgrade options to later models no matter in what >>>> condition the M9 is. >>>> >>>> I am sure that you were informed about this by our staff. >>>> >>>> >>>> >>>> I hope I could answer the question why the text in this form is no >>>> longer published. >>>> >>>> >>>> >>>> With best regards >>>> >>>> >>>> >>>> Sven Kupfer >>>> >>>> >>>> >>>> >>>> >>>> [image: cid:image001.png@01D2334E.DF648C20] >>>> >>>> >>>> >>>> Sven Kupfer >>>> >>>> >>>> >>>> Leica Camera AG >>>> >>>> Director Customer Care >>>> >>>> Am Leitz-Park 5 / D-35578 Wetzlar / Germany >>>> Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76 >>>> >>>> www.leica-camera.com >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> ------------------------------ >>>> >>>> *Von:* T.C >>>> *Gesendet:* Sonntag, 15. September 2019 17:08:48 (UTC+01:00) >>>> Amsterdam, Berlin, Bern, Rom, Stockholm, Wien >>>> *An:* '子超'; Coletta, Nadine; Vollert, Sven; 'douglas'; Brand, Ursula; >>>> 22327861@qq.com; Customercare CN; 'info'; 'info'; Paasch, Marita; >>>> 'repair'; 'sales'; 'cs'; 'nicedigital'; Steuer, Dennis; Customer Care HK; >>>> 'leicainfo'; 'technicalinfo'; Looke, Sandra; spareparts; 'info'; >>>> 'jboswell'; 'info'; 'jason.scott'; Schaedlich, Jochen >>>> *Cc:* 'bcjones'; 'christian.wigand'; 'athina.reuter'; >>>> 'sara.soumillion'; 'lucia.caudet'; 'marietta.grammenou'; 'xavier.lao'; >>>> 'vera-jourova-contact'; 'renate.nikolay'; 'daniel.braun'; >>>> 'monika.ladmanova'; 'eduard.hulicius'; 'simona.constantin'; >>>> 'kevin.oconnell'; 'Miriam.HARTIEL'; 'anezka.machackova'; 'ronnie'; 'bhind'; >>>> 'Ardesa'; 'zhangjunfei1978'; 'info'; 'Christian.Spahr'; 'Sara.Soumillion'; >>>> 'Athina.Reuter' >>>> *Betreff:* Re: Leica CEO Matthias Halch deleted the evidence >>>> >>>> Dear Kirstin Masney, >>>> >>>> >>>> >>>> This is my *11th* email to Leica, but it’s pity, till now, you still >>>> avoid to answer the questions. >>>> >>>> >>>> >>>> Have you read this link before? >>>> >>>> >>>> >>>> >>>> https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors >>>> >>>> >>>> >>>> >>>> >>>> why your company deleted this? >>>> >>>> >>>> >>>> *Is the CEO force the staffs to cheat clients? * >>>> >>>> >>>> >>>> Please look at the following link or the attachment, how you promise, >>>> and how you cheating the clients now. >>>> >>>> >>>> >>>> >>>> http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/ >>>> >>>> >>>> >>>> >>>> >>>> >>>> https://petapixel.com/2014/12/10/leica-users-seeing-widespread-sensor-corrosion-issue-company-offers-free-replacements/ >>>> >>>> >>>> >>>> how is the integrity of your company or staff? Keep cheating? >>>> >>>> >>>> >>>> Looking for your reply soon. >>>> >>>> >>>> >>>> >>>> >>>> *发件人**:* T.C <teeseewoo@gmail.com> >>>> *发送时间**:* 2019年9月11日 16:25 >>>> >>>> *主题**:* Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion >>>> >>>> >>>> >>>> Dear Kirstin Masney, >>>> >>>> >>>> >>>> This is my *8th* letter asking you, >>>> >>>> >>>> >>>> *Why you don’t inform the clines the CCD have false design before your >>>> selling the M camera? * >>>> >>>> >>>> >>>> The Leica just said: >>>> >>>> >>>> >>>> If we know your CCD have so many problem, >>>> >>>> >>>> >>>> Till now, you still have not answer this questions. >>>> >>>> >>>> >>>> Looking for your reply soon, and stop cheating clients. Here’s what the >>>> Leica* Exaggerated promotion*: >>>> >>>> >>>> >>>> Leica stands for visual enjoyment and lasting value. Our approach and >>>> unique technical expertise make our optical instruments ideal companions, >>>> offering the *highest* possible reliability and durability. Even under >>>> extreme conditions such as severe temperature fluctuation or impact, our >>>> products exceed the highest expectations. All Leica cameras and lenses - >>>> all binoculars, spotting scopes and laser rangefinders - are the result of >>>> decades of experience, uncompromisingly high quality standards, and >>>> continuous development by innovative international teams made of both >>>> experts and users. >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> *发件人**:* T.C <teeseewoo@gmail.com> >>>> *发送时间**:* 2019年9月11日 2:05 >>>> >>>> *主题**:* Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge >>>> profits by maintenance costs. >>>> >>>> >>>> >>>> Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and >>>> Dr. Andreas Kaufmann, and EU, >>>> >>>> This is our *7th* letter to Leica Camera, which said:” stands for >>>> visual enjoyment and lasting value. Our approach and unique technical >>>> expertise make our optical instruments ideal companions, offering the >>>> highest possible reliability and durability. Even under extreme conditions >>>> such as severe temperature fluctuation or impact, our products exceed the >>>> highest expectations. All Leica cameras and lenses - all binoculars, >>>> spotting scopes and laser rangefinders - are the result of decades of >>>> experience, uncompromisingly high quality standards, and continuous >>>> development by innovative international teams made of both experts and >>>> users.”. >>>> >>>> But, we have asked many times, the follow questions, >>>> >>>> >>>> >>>> Three major demands: >>>> >>>> *1. Disclose the bad machine data of the M series camera. According to >>>> incomplete statistics from enthusiast associations, more than 98% of users >>>> are forced to change CCDs continuously due to CCD quality problems, and >>>> even pay a single maintenance fee of more than 1000 euros.* >>>> >>>> *2. Defraud consumers and publicly apologize for false advertising.* >>>> >>>> *3. CEO Mr. Mathias Harsch needs to resign. * >>>> >>>> >>>> >>>> We looking for your reply soon. >>>> >>>> >>>> >>>> Yours, >>>> >>>> >>>> >>>> T.C , >>>> >>>> >>>> >>>> >>>> >>>> *发件人**:* T.C <teeseewoo@gmail.com> >>>> *发送时间**:* 2019年9月9日 0:26 >>>> >>>> *Re*: Leica CEO Matthias Harsch Selling CCD problematic cameras and >>>> making expensive annual maintenance fees for customers worldwide. >>>> >>>> >>>> >>>> Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU, >>>> >>>> >>>> >>>> This is our *5th* letter to Leica Camera, which said:” stands for >>>> visual enjoyment and lasting value. Our approach and unique technical >>>> expertise make our optical instruments ideal companions, offering the >>>> highest possible reliability and durability. Even under extreme conditions >>>> such as severe temperature fluctuation or impact, our products exceed the >>>> highest expectations. All Leica cameras and lenses - all binoculars, >>>> spotting scopes and laser rangefinders - are the result of decades of >>>> experience, uncompromisingly high quality standards, and continuous >>>> development by innovative international teams made of both experts and >>>> users.”. >>>> >>>> >>>> >>>> But, we have asked many times, the follow questions, >>>> >>>> >>>> >>>> Three major demands: >>>> >>>> *1. Disclose the bad machine data of the M series camera. According to >>>> incomplete statistics from enthusiast associations, more than 98% of users >>>> are forced to change CCDs continuously due to CCD quality problems, and >>>> even pay a single maintenance fee of more than 1000 euros.* >>>> >>>> *2. Defraud consumers and publicly apologize for false advertising.* >>>> >>>> *3. CEO Mr. Mathias Harsch needs to resign. * >>>> >>>> >>>> >>>> We looking for your reply soon. >>>> >>>> >>>> >>>> Yours, >>>> >>>> >>>> >>>> T.C , >>>> >>>> who own 3 bad Leica M-Camera, all of it had CCD problems. >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> *发件人**:* T.C <teeseewoo@gmail.com> >>>> *发送时间**:* 2019年9月8日 5:22 >>>> >>>> *主题**:* 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras >>>> and making expensive annual maintenance fees for customers worldwide. >>>> >>>> >>>> >>>> Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU, >>>> >>>> >>>> >>>> This is our *4th* letter to Leica Camera, which said:” stands for >>>> visual enjoyment and lasting value. Our approach and unique technical >>>> expertise make our optical instruments ideal companions, offering the >>>> highest possible reliability and durability. Even under extreme conditions >>>> such as severe temperature fluctuation or impact, our products exceed the >>>> highest expectations. All Leica cameras and lenses - all binoculars, >>>> spotting scopes and laser rangefinders - are the result of decades of >>>> experience, uncompromisingly high quality standards, and continuous >>>> development by innovative international teams made of both experts and >>>> users.”. >>>> >>>> >>>> >>>> But, we have asked many times, the follow questions, >>>> >>>> >>>> >>>> Three major demands: >>>> >>>> *1. Disclose the bad machine data of the M series camera. According to >>>> incomplete statistics from enthusiast associations, more than 98% of users >>>> are forced to change CCDs continuously due to CCD quality problems, and >>>> even pay a single maintenance fee of more than 1000 euros.* >>>> >>>> *2. Defraud consumers and publicly apologize for false advertising.* >>>> >>>> >>>> >>>> >>>> >>>> We looking for your reply soon. >>>> >>>> >>>> >>>> Yours, >>>> >>>> >>>> >>>> T.C , >>>> >>>> who own 3 bad Leica M-Camera, all of it had CCD problems. >>>> >>>> >>>> >>>> >>>> >>>> *发件人**:* T.C <teeseewoo@gmail.com> >>>> *发送时间**:* 2019年9月6日 20:48*主题**:* Re: Leica CEO Matthias Harsch Selling >>>> CCD problematic cameras and making expensive annual maintenance fees for >>>> customers worldwide. >>>> >>>> >>>> >>>> Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU, >>>> >>>> >>>> >>>> This is our third letter to Leica Camera, which said:” stands for >>>> visual enjoyment and lasting value. Our approach and unique technical >>>> expertise make our optical instruments ideal companions, offering the >>>> highest possible reliability and durability. Even under extreme conditions >>>> such as severe temperature fluctuation or impact, our products exceed the >>>> highest expectations. All Leica cameras and lenses - all binoculars, >>>> spotting scopes and laser rangefinders - are the result of decades of >>>> experience, uncompromisingly high quality standards, and continuous >>>> development by innovative international teams made of both experts and >>>> users.”. >>>> >>>> >>>> >>>> But, we have asked many times, the follow questions, >>>> >>>> >>>> >>>> Three major demands: >>>> >>>> *1. Disclose the bad machine data of the M series camera. According to >>>> incomplete statistics from enthusiast associations, more than 98% of users >>>> are forced to change CCDs continuously due to CCD quality problems, and >>>> even pay a single maintenance fee of more than 1000 euros.* >>>> >>>> *2. Defraud consumers and publicly apologize for false advertising.* >>>> >>>> >>>> >>>> >>>> >>>> We looking for your reply soon. >>>> >>>> >>>> >>>> Yours, >>>> >>>> >>>> >>>> T.C , >>>> >>>> who own 3 bad Leica M-Camera, all of it had CCD problems. >>>> >>>> >>>> >>>> >>>> >>>> >>>> *re:* Re: The Leica Camera seems Cheating Clients, Selling CCD >>>> problematic cameras and making expensive annual maintenance fees for >>>> customers worldwide. >>>> >>>> >>>> >>>> First of all, thank you for your reply. In order to be fair, we will >>>> forward your responding colleagues to the major media around the world, >>>> including all members of Congress in Germany. >>>> >>>> As you said in your reply, Leica has been replacing sensors for free >>>> for many years. Why? Because of the quality problem, all the Leica machines >>>> we purchased, the sensors have problems, and it is not a problem within >>>> five years, basically there are problems within three years. >>>> >>>> The following is my question for you, I hope you can prove the answer: >>>> >>>> 1. Why, most of the CCDs of more than 90% of the Leica M machines have >>>> problems within three years. >>>> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not >>>> know in advance that the sensor will be prone to problems? And more than >>>> 90% of the machines have problems? >>>> 3. Why do you know that when you make a profit in sales, you will not >>>> be charged for the beginning of 2017? Is there any difference between this >>>> and cheating? >>>> 4. My machine is in your factory for three years, and you have >>>> replaced the agent in Asia. I can't contact you for repair. I know that I >>>> am on a business trip to Germany and I got your factory in person, but >>>> unfortunately, I Another feeling of being cheated. I want to consult you >>>> again. Is there a problem with my machine in the factory for three >>>> years, or is it a problem after leaving the factory for 5 years? >>>> 5. Leica is deliberately selling a camera with a problematic CCD >>>> quality. Can it be forced to pay for expensive repairs every three years, >>>> in order to make a profit? >>>> >>>> Finally, as a consumer, you have always advertised that your quality is >>>> German quality, good quality, why do you never know that your CCD will have >>>> more than 90% chance of being bad in three years when you are selling? >>>> Lose, and then continue to charge fees? Do I have to pay you expensive >>>> repairs every three years and need to go to Germany in person to deal with >>>> them? >>>> >>>> If you have made it clear that your CCD is easy to break in 2014 and >>>> 2015 sales, please provide your evidence. >>>> >>>> If there is no evidence, do you feel reasonable? >>>> >>>> Is this Leica's professional ethics? >>>> >>>> Is this your ethical standard? >>>> >>>> I look forward to your reply and hope that you will answer my relevant >>>> questions. >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道： >>>> >>>> Dear Sir, >>>> >>>> >>>> >>>> Thank you for your mail. >>>> >>>> >>>> >>>> >>>> >>>> In order to ensure fair and equal service to all our customers, we have >>>> specific policies regarding the pricing of our services. >>>> >>>> Any Leica product comes with a manufacturer’s guarantee that is valid >>>> worldwide if the product was purchased from an authorized dealer. >>>> >>>> If a product was purchased via an unauthorized channel or proof of >>>> purchase from an authorized dealer cannot be verified, regular repair >>>> charges apply. >>>> >>>> The terms of warranty as stated in our official documents apply >>>> internationally. Proof of purchase from an authorized dealer has to be >>>> provided. >>>> >>>> The standard LEICA product guarantee does not affect your statutory >>>> guarantee rights towards the distributor of your LEICA products but does >>>> not apply to the >>>> >>>> manufacturer. >>>> >>>> In such cases warranty claims have to be addressed with the >>>> seller/dealer. >>>> >>>> In the case of your camera, we sold it to Austria and the purchase >>>> receipt you have sent is in Chinese letters and not signed or stamped by >>>> any dealer. >>>> >>>> You may find all the stores / authorized dealers in Greater China on: >>>> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html >>>> >>>> >>>> >>>> Leica has been replacing sensors free of charge for some years now and >>>> only charged part for the material cost since 01.09.2017 for affected >>>> cameras older than 5 years. We did not come by this decision lightly, but >>>> are unable to continue this service any longer. Starting on 01.12.2018 a >>>> contribution of €1303 + VAT applies. >>>> >>>> >>>> >>>> Included in this programme is a free general overhaul of your Leica M >>>> camera and a one year warranty on the same terms as for new products. This >>>> offer expresses our commitment to conserving the value of the camera. >>>> >>>> >>>> >>>> The general overhaul of the Leica M camera includes the following items: >>>> >>>> •Cleaning and overhaul of the shutter cocking mechanisms >>>> >>>> •Cleaning and maintenance/repair of the multifunction wheel >>>> >>>> •Cleaning of the main switch and shutter speed dial >>>> >>>> •Adjustment of the baseplate locking system >>>> >>>> •Refurbishment of engravings >>>> >>>> •Renewal of the protective film on the baseplate >>>> >>>> •Maintenance/repair of viewfinder displays >>>> >>>> >>>> >>>> Upgrade options are still available. Instead of a sensor exchange we >>>> offer our customers the option to trade-in the affected camera and to >>>> purchase one of the selected camera models to the following attractive >>>> conditions. We informed you about this option with the estimate. >>>> >>>> >>>> >>>> >>>> >>>> Kind regards / 此致 >>>> >>>> >>>> >>>> Customer Care >>>> U. Brand >>>> >>>> >>>> >>>> Tel.: +49 (0) 6441 2080 189 >>>> Fax : +49 (0) 6441 2080 339 >>>> customer.care@leica-camera.com >>>> >>>> >>>> >>>> >>>> >>>> Leica Camera AG >>>> Customer Care/ Am Leitz-Park 5 / >>>> 35578 Wetzlar / Germany >>>> >>>> http://de.leica-camera.com/home/ >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> *Von:* T.C [mailto:teeseewoo@gmail.com] >>>> *Gesendet:* Donnerstag, 5. September 2019 23:22 >>>> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula >>>> <Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; >>>> Paasch, Marita <Marita.Paasch@leica-camera.com>; >>>> Beate.Berns@leica-camera.com; Fedja.Bobanovi@leica-camera.com; >>>> Andreas.Hecker@leica-camera.com; Steuer, Dennis < >>>> dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke, >>>> Sandra <Sandra.Looke@leica-camera.com>; spareparts < >>>> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov; >>>> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; >>>> ashley.vansant@thewashingtondailynews.com; >>>> gina.lee@thewashingtondailynews.com; >>>> kim.riggs@thewashingtondailynews.com; >>>> sylvester.rogers@thewashingtondailynews.com; >>>> amy.whitaker@thewashingtondailynews.com; >>>> caleb.miller@thewashingtondailynews.com; >>>> spencer.stanley@thewashingtondailynews.com; >>>> german.llodrat@thewashingtondailynews.com; >>>> cecilia.prokos@thewashingtondailynews.com; >>>> jason.scott@thewashingtondailynews.com; >>>> david.cucchiara@thewashingtondailynews.com; >>>> jonathan.rowe@thewashingtondailynews.com; \editor@people.com; >>>> caroline.hudson@thewashingtondailynews.com; >>>> vail.rumley@thewashingtondailynews.com >>>> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com; >>>> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; >>>> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com >>>> *Betreff:* The Leica Camera seems Cheating Clients. >>>> >>>> >>>> >>>> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in >>>> Germany, has promised consumers that the CCD for digital camera M-System is >>>> lifetime warranty and claims to be of high quality. >>>> >>>> >>>> >>>> In fact, within five years, I personally went to the headquarters of >>>> the Leica company in Germany, and the problems of the camera have been >>>> repeatedly and repeatedly, based on the high maintenance costs. >>>> >>>> >>>> >>>> Everything promised before, with the change of the agency, Leica's >>>> German headquarters also hopes that the customer's promised lifetime >>>> maintenance will become a fee-based repair under the overlord clause. The >>>> high-quality camera promised before will become damaged every year. >>>> Cameras, and camera quality issues are endless. >>>> >>>> >>>> >>>> Why is the quality of the camera so low? Why are you constantly >>>> promoting high quality cameras? >>>> >>>> >>>> >>>> I have written to Leica's public relations department many times, and I >>>> have not received a clear answer so far. >>>> >>>> >>>> >>>> Therefore, I hope to disclose this letter to the media and hope that >>>> Leica can publicly answer the quality of the camera. >>>> >>>> >>>> >>>> And more than a few hundred people, in Hong Kong, Taiwan, Macau and >>>> mainland China, have received public notice from Leica that they will >>>> guarantee the CCD warranty of the Leica M-System camera for life, but the >>>> fact is that Leica can always Change the promise, what is the difference >>>> between this deception? >>>> >>>> >>>> >>>> I look forward to the positive response from Leica, and don't evade the >>>> problem. >>>> >>>> >>>> >>>> Yours, Sincerely. >>>> >>>> >>>> >>>> -- >>>> >>>> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in >>>> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das >>>> M-System der Digitalkamera lebenslange Garantie bietet und von hoher >>>> Qualität sein soll. >>>> >>>> >>>> >>>> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz >>>> der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera >>>> sind aufgrund der hohen Wartungskosten immer wieder aufgetreten. >>>> >>>> >>>> >>>> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica >>>> möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der >>>> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem >>>> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger >>>> Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der >>>> Kameraqualität sind endlos. >>>> >>>> >>>> >>>> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig >>>> hochwertige Kameras? >>>> >>>> >>>> >>>> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch >>>> keine klare Antwort erhalten. >>>> >>>> >>>> >>>> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und >>>> hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann. >>>> >>>> >>>> >>>> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat >>>> in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte >>>> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung >>>> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern >>>> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung? >>>> >>>> >>>> >>>> Ich freue mich auf die positive Resonanz von Leica und weiche dem >>>> Problem nicht aus. >>>> >>>> >>>> >>>> Ihre >>>> >>>> >>>> >>>> >>>> >>>> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道： >>>> >>>> Can you tell me what's the authorized dealer in China and Hong Kong? >>>> >>>> >>>> >>>> some media in Hong Kong want to report the Leica quality. >>>> >>>> >>>> >>>> In fact, my M9 and M Monochrome did not change for one time, and it >>>> broken long time ago ,not this time only. I even don't know it's already >>>> broken. >>>> >>>> >>>> >>>> Me, and the Leica Fans Association in Hong Kong, will go to the >>>> Official Dealer in Hong Kong and Beijing, asking when the Leica new policy >>>> and why don‘’t inform us before the Leica sell the product. >>>> >>>> >>>> >>>> most of us have more than 3 Leica machines, but it's pity we all >>>> disappeared these days. >>>> >>>> >>>> >>>> Looking for your reply soon. >>>> >>>> >>>> >>>> Yours sincerely >>>> >>>> >>>> >>>> T.C >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46 >>>> 写道： >>>> >>>> Dear Mr. Wu, >>>> >>>> >>>> >>>> Thank you for providing us the proof of purchase. >>>> >>>> >>>> >>>> Unfortunately, the purchase invoice and receipt provided below are not >>>> acknowledgeable. >>>> >>>> Any Leica product comes with a manufacturer’s guarantee that is valid >>>> worldwide if the product was purchased from an authorized dealer. If a >>>> product was purchased via an unauthorized channel or proof of purchase >>>> from an authorized dealer cannot be verified, regular repair charges apply. >>>> >>>> >>>> >>>> In such cases warranty claims have to be addressed with the >>>> seller/dealer. >>>> >>>> >>>> >>>> Thank you for understanding. >>>> >>>> >>>> >>>> Mit freundlichen Grüssen / Kind regards / Cordiali saluti >>>> >>>> Nadine Coletta >>>> >>>> Leica Camera AG >>>> Customer Care >>>> Am Leitz-Park 5, D-35578 Wetzlar / Germany >>>> www.leica-camera.com / nadine.coletta@leica-camera.com >>>> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 >>>> >>>> >>>> >>>> ******************************************************** >>>> >>>> >>>> >>>> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>] >>>> *Gesendet:* Dienstag, 3. September 2019 08:36 >>>> *An:* CustomerCare <Customer.Care@leica-camera.com> >>>> *Betreff:* Re: LEICA-estimate 1058152 >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道： >>>> >>>> Dear Leica Customer, >>>> >>>> Your order confirmation/estimate for the above listed service order >>>> number can be found in the attachment. >>>> >>>> You can track the status of your service order anytime under the >>>> following link: >>>> >>>> http://repair.leica-camera.com/service/repairtracking/index.html >>>> >>>> If you need further assistance, please contact: >>>> >>>> Customer.Care@leica-camera.com >>>> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339 >>>> >>>> Kind Regards >>>> >>>> Leica Camera AG >>>> Customer Care >>>> >>>> *Leica Camera AG* | Registergericht | District Court of Wetzlar: >>>> HRB966 >>>> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. >>>> Marita Paasch >>>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. >>>> Andreas Kaufmann >>>> >>>> This message may contain confidential and privileged information. If it >>>> has been sent to you in error, please notify the sender immediately by >>>> replying to the message and please delete it from your computer. >>>> >>>> >>>> >>>> *Leica Camera AG* | Registergericht | District Court of Wetzlar: >>>> HRB966 >>>> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. >>>> Marita Paasch >>>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. >>>> Andreas Kaufmann >>>> >>>> This message may contain confidential and privileged information. If it >>>> has been sent to you in error, please notify the sender immediately by >>>> replying to the message and please delete it from your computer. >>>> >>>> >>>> >>>> *Leica Camera AG* | Registergericht | District Court of Wetzlar: >>>> HRB966 >>>> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. >>>> Marita Paasch >>>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr. >>>> Andreas Kaufmann >>>> >>>> This message may contain confidential and privileged information. If it >>>> has been sent to you in error, please notify the sender immediately by >>>> replying to the message and please delete it from your computer. >>>> >>>