New order number 1105973 // AW: 1058152

Dear [Name],

Please find attached the estimate according to my last email.
In order to start with the repair, I kindly ask you to complete and send back the last page.

Thank you in advance.
Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2020 15:15
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com>
Betreff: Re: 1058152

Dear Nadine,

Yes, please.

Yours,
T.C

Great News! Leica Announces Perm Fix for CCD Sensor Corrosion on M9/M9-P/MM/M-E Models
http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/

It’s been widely known for a long time now that the sensors on many M9 models of Leica’s iconic Rangefinder have been found to corrode and substantially impede the quality output of the expensive cameras. Incredible news coming out of Germany is that Leica will be offering a free replacement service for the CCD sensors of cameras affected by this problem as a goodwill arrangement.

This is an incredible announcement as these digital cameras first came out in 2009 – 6 Years Ago! I honestly foresee the values of these camera bodies going back up in value as they have gone down due to these reliability concerns and the hush nature of Leica in the past as it came to fixing the sensors.

Here is the official statement from Leica (Source<http://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors>):

Important Information Concerning the CCD Sensors of the Leica M9 / M9-P / M Monochrom / M-E
In some cases, particularly when using the camera models Leica M9, M9-P, M Monochrom or M-E with smaller apertures (5.6-22), effects caused by corrosion of the sensor glass may be encountered. Leica offers a free replacement service for the CCD sensors of cameras affected by this problem as a goodwill arrangement. This goodwill arrangement applies regardless of the age of the camera and also covers sensors that have already been replaced in the past. Customers who have already been charged for the replacement of a sensor affected by this problem will receive a refund.

We have now identified the problem and are currently concentrating our efforts on finding a permanent technical solution. The marks on images mentioned earlier are related to the properties of the CCD sensor. The sensors are equipped with a specially coated IR filter cover glass to ensure optimum imaging performance. Should this coating layer be damaged, corrosion effects that alter the filter surface may begin to appear after several years.

The effect described does not affect the CMOS sensor of the Leica M (Typ 240). Should you be considering an upgrade from your camera to a Leica M or M-P (Typ 240), Customer Care would be pleased to make you an attractive offer following a check of your camera and under consideration of the model and its age.

If the imaging quality of your camera gives cause for complaint in this respect, we recommend that you send it directly to Leica Customer Care or the authorized Customer Care department of your country’s Leica distributor. As longer waiting times may otherwise occur, the camera should only be sent to Customer Care after prior arrangement.

Contact: Web site: http://en.leica-camera.com/Service-Support/Repair-Maintenance<http://en.leica-camera.com/Service-Support/Repair-Maintenance>. E-mail: Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>. Telephone: +49-6441-2080-189.

For us, it is important that we offer only technically faultless products. We are therefore particularly sorry if the imaging quality of your camera should be adversely affected in any way. We hope that the goodwill arrangement we have decided upon will allow us to remedy the problem as soon as possible and rebuild and maintain the trust you have always placed in our brand.

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Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2020年6月23日周二 下午8:54写道：
Dear [Name],

Yes, we still have to fix it.
Shall we send you a new offer?

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Dienstag, 23. Juni 2020 14:52
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>
Betreff: Re: 1058152

Dear Nadine,

thanks for your reply. last time I have many emails with your staff, but sometime can not get any news back.

last time you said all my leica had been fixed, so now the answer is all had not fixed right?

looking forward to hearing from you.

thanks again.

Yours, T.C
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Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2020年6月23日周二 下午7:58写道：
Dear [Name],

As your contact, I will personally support you during the repair process.
Please allow me to generate a new order number and a new cost estimate.

You will receive a confirmation of receipt automatically, which contains the new order number followed by a cost estimate.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
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Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 22. Juni 2020 16:39
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>
Betreff: Re: 1058152

Dear Nadine,

There are many persons contact me from Leica Company, I'm not sure who I should contact to.

last time you said all my Leica machine had been fixed, how's the situation now?
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Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2020年6月22日周一 下午8:10写道：
Dear [Name],

As we never received any response despite of several reminders has been sent to you,
we will return your equipment unaltered back to your Hong Kong address.

In case you wish a repair, we would generate a new order number and a new cost estimate,
which you kindly need to confirm officially.

Please let us know how to proceed.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

*************************************************************
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 17. Juni 2020 09:26
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Dear Nicolas,

Thanks for your reply, take your time.

I want to confirm again is both the 2 Leica (include the M9 ccd) and lens all problems fix?

Many many thanks.

On Wed, Jun 17, 2020 at 1:47 PM Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> wrote:
Dear [Name]

Thank you for the address. We will ship the camera out and send you a tracking number, as soon as the package leaves our goods issue.

Have a nice day!

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

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Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Dienstag, 16. Juni 2020 11:05
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Dear Nicolas,
thanks for your reply. and Thanks for all the Leica body and Lens fixed.

my address is: Flat F, 49/F, Tower M9, Yoho Midtown, No.9 Yuen Long Steet, N.T, Hong Kong
My mobile number: +852 69848888

many thanks.

Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> 于2020年6月16日周二 下午4:07写道：
Dear [Name]

We completed the repairs. The camera is all fixed now. Please send me your office address. We will ship the camera to Hong Kong as you wish.

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

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Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Montag, 15. Juni 2020 19:37
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Hi, Nicolas,

I want to know how's my leica's fix?
if you already fix it, can you sent it to HK?

many thanks.

Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> 于2020年6月15日周一 下午3:57写道：
Dear Mr. Wu

Thank you for your e-mail.

I’m Michel’s colleague, Nicolas Kaufmann. He is out of office at the moment.

Could you please send me your office address? I wasn’t involved in the last repair order, I want to make sure to use the correct address.

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

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Von: [Name]
Gesendet: Freitag, 12. Juni 2020 17:18:12 (UTC+01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien
An: Razafimahefa, Michel
Betreff: Re: 1058152
Dear Machel , how's the repair going on? what have you repair?

can you sent it to Hong Kong leica office like last time?

looking for your reply, many thanks.

Razafimahefa, Michel <Michel.Razafimahefa@leica-camera.com<mailto:Michel.Razafimahefa@leica-camera.com>> 于2020年6月12日周五 下午10:45写道：
Dear Mr. Wu,
your repair order is ready.
Due to Covid 19 is a pick up in our Customer Care not possible at the moment, but you can pick it up in our Leica Store just on the other side of the street.
Otherwise, please tell me an address in the European community, where we can send it.

Have a great day

Best regards
Michel

Mit freundlichen Gruessen / kind regards

Michel-Alexandre Razafimahefa

Leica Camera AG
Customer Care
Am Leitz Park 5/ D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz+Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> / Michel.Razafimahefa@leica-camera.com<mailto:Michel.Razafimahefa@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Werden Sie Zeuge der Enthüllung der nächsten Generation von Leica Kameras.
Witness the unveiling of the next generation of Leica cameras.
http://www.leica-camera.com<http://www.leica-camera.com/>