This note does not invent new mailbox facts. It tightens the public demand already on the homepage: headquarters correspondence in this file includes promises of a reply or follow-up from named Customer Care / Complaint Management staff. What still has not arrived is a numbered, point-by-point written answer to the twelve questions.
Names already on the public record
- Ursula Brand — Customer Care; €1303 + VAT class letter (6 Sep 2019) and related threads.
- Kirstin Masney — Complaint Manager; CCD production-stop statement (Oct 2019) in this file.
- Mail-thread names Coletta, Kaufmann, Seria — already indexed on /emails/.
- Blocked-mail cluster (Message blocked): Brand / Kupfer / Frank / Steuer / Roder — see /blocked-correspondence/.
Why auto tickets are not an answer
Service-cloud / CRM ticket numbers and generic auto-replies acknowledge receipt. They do not answer Q1–Q12. Delivery failures titled Message blocked are also not a written reply. Treating either as closure would let silence pass for substance.
Frame used on this domain: headquarters staff and systems allegedly cheated / deceived this customer by promising a response that never became a substantive written explanation. That is an allegation for public pressure — not a court verdict of fraud.
Q1–Q12 · Email archive · Blocked correspondence · Same-day: Schmidt HK alleged lifetime CCD · Contradiction card