- How does the 2014 goodwill statement (free replacement regardless of age; permanent technical solution) relate, in writing, to the 2017 five-year limit, the 2018 €1303+VAT contribution, and the 2020 (Masney: Oct 2019) end of replacement — for customers who relied on the 2014 text?
- Why did https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors return HTTP 403 Forbidden to this customer? Where is the notice now? Please give a durable URL.
- Please address the allegation that Schmidt Marketing (Hong Kong) Ltd publicly promised CCD-related lifetime coverage for M-System digital cameras, and explain how that alleged public promise interacts with HQ’s “not acknowledgeable” / claims-to-the-seller position on orders 1058152 and 1105973.
- On what basis were the 2014-08-18 Monochrom purchase-proof images “not acknowledgeable”? The complainant exhibits date, amount, serial-related marks and stamps. Please specify what would have been acknowledgeable.
- Was any point-by-point written reply ever issued to the September 2019 numbered questions? If yes, please re-send it. If not, please issue one now.
- What is the present physical status of equipment tied to 1058152 and 1105973 (repaired, stored, returned, scrapped)? Dates and locations.
- Why was a European return address mandatory, and why was Hong Kong return (raised by the customer as previously discussed tax-free) refused?
- Liberty Seria announced closing the unrepaired order (March 2020) and a new order 1105973 followed in June 2020. Please reconcile the two files in one written status.
- Kirstin Masney wrote that CCD production stopped in October 2019 so repair is impossible. Please confirm the last date a CCD for M9/Monochrom could actually be fitted at Wetzlar, and whether 1105973’s June 2020 estimate was then already futile.
- Please list remaining remedies today: glass-level repair at Leica, third-party glass (Kolari-class) reimbursement, trade-in coefficients actually offered on this file, refund, or written refusal with reasons.
- Please explain the sequence of CCD replacement campaigns (same sensor / improved sensor / ID 15–16) and why some owners report corrosion returning after an official replacement.
- Will Leica restore a readable public archive of the 2014, 2017, 2018 and 2020 CCD notices so future buyers of used M9-generation bodies are not dependent on 403 and third-party blogs?
Locked To: customer.care@leica-camera.com, complaint.management@leica-camera.com. Cc list in the DE+EN draft. Do not include bounced info@leica-store.hk.