2014-12
Public goodwill
Free CCD replacement regardless of age; refunds; seeking a permanent technical solution. Official page later 403 in this case.
EX01–03, WEB-2014
2015-06/08
HQ visit / 811072
Letters to CEO Oliver Kaltner; Paris loaner; order confirmation 811072; complainant already writing about “many many quality problems”.
thread 14e117b641508bc8, 14e771dd4651615b, EX order 811072
2017-05/08
Five-year limit
Press: free path for cameras bought new within 5 years; older ~€982 + overhaul. DPReview “peeling CCDs”.
WEB reddot-2017, macfilos-2017, dpreview-2017
2018-11/12
€1303 + VAT class
Public contribution rises (~$1595 / €1303+VAT). Photoxels / Red Dot Forum.
WEB photoxels-2018, reddot-2018
2019-08-05
1058152 opens
LEICA-estimate + LEICA-reminder PDFs from Customer Care.
EX04–06
2019-08-29
Kaufmann
Asks: complete repairs or return unrepaired?
thread 16cdd2e20c91abe7
2019-09-03/04
Proof rejected
Receipts sent (2014-08-18 Monochrom). Coletta: “not acknowledgeable”; claims to seller.
EX07–08, thread 16cfc8aac7da59a2
2019-09-06
Brand policy letter
€1303+VAT from 01.12.2018; authorised-dealer rule; overhaul list; upgrade option. Cc complaint.management.
thread 16d05de9baa9257c
2019-09-11
403 + perm-fix article
Complainant screenshots official CCD URL 403; forwards Dark Room “permanent fix” reprint.
EX01–03, threads 16d21e2c28ed039e / 16d1f8d50d4dda69
2019-09-16
HK / Schmidt allegation
Chinese/English thread: 徠卡香港虛假宣傳; lifetime CCD coverage allegation vs HQ fees.
thread 16d38dd83b6da142
2019-11-11
Europe-only return
Coletta: European address required; customs. Complainant cites HK Consumer Council.
thread 16e5a7940ebe84fc
2020-03-06/07
Close / confirm
Liberty Seria: close unrepaired / store. Order confirmation 1058152 PDF.
EX09
2020-06
1105973
Confirmation of receipt + estimate + Cost_Estimate, linked as “New order 1105973 // AW: 1058152”.
EX10–12
2020-08
Public stop
CCD production discontinued; cannot replace; upgrade only. Masney later dates factory stop to Oct 2019.
WEB 2020, thread 1819d9a82aa0691f
2022-06/08
Renewed campaign
leica.gmbh / fraud@ ; Masney: will not restart 2019 process; CCD unavailable.
threads 1819d9a82aa0691f, 181a5d6e29e94b7c, 1827eaf49cbdb8b1
2024-05
2024 letter
Further complaint; HK info@ bounce/timeout in related DSNs.
thread 18f8130f6cd657a7
2026-09
This archive
Full Gmail export, Ping An pack, site expansion with screenshots of the public victim/quality record.
bank PDFs, this site