This note does not invent new facts. It restates what this archive already shows on the homepage status strip and related updates: Kirstin Masney was marked out-of-office until 2026-09-28, alongside Customer.Care automatic replies and an inactive Liberty.Caringal mailbox — all recorded as auto ≠ named point-by-point written reply to Q1–Q12.
The same file already holds the 2022 journal note that Complaint Manager Masney allegedly would not restart the 2019 process because sensors were unavailable, the 2026-09-21 “promised reply not delivered” update (staff/auto follow-up promises versus silence), and the 2026-09-23 Formal Demand / lawyerstyle remittance pages (deadline 2026-09-30). Orders 1058152 / 1105973 remain on the payment-on-file record.
Open line as of this dated note: the OOO calendar day arrives, yet this archive still shows no numbered written HQ answers to Q1–Q12. Allegations and unanswered questions only — not a court finding.
Journal: 2022-06-26 Masney / Oct 2019 stop · 2026-09-21 promised reply not delivered · 2026-09-23 Formal Demand · 2026-09-23 remittance / warranty · 12 questions · Wetzlar customer care · Public sources + captures