This note adds no new facts. It puts two records that are already on this archive side by side, because together they describe two different paths offered for the same kind of claim, and neither has been reconciled in writing.
Path 1 · The regional distributor (alleged)
The 2019-09-16 journal capture records the Chinese-language thread 徠卡香港虛假宣傳. As set out on the Schmidt landing page and in the 2026-09-21 update, the complainant’s 2019 letters state that Schmidt Marketing (Hong Kong) Ltd, as regional distributor, told consumers that the CCD for M-System digital cameras carried lifetime / high-quality assurance, and that hundreds of owners in Hong Kong, Taiwan, Macau and mainland China received that notice. A brand reply quoting the Schmidt paragraph is on file. The distributor is named because the complainant authorised naming. A standalone flyer or poster from the distributor is still listed as the highest-priority missing physical exhibit.
Path 2 · Wetzlar: “not acknowledgeable”
The 2019-09-04 journal entry and the not-acknowledgeable page record a 4 September 2019 Customer Care letter for order 1058152 (Coletta thread): the invoice/receipt was not acknowledgeable, and the manufacturer guarantee applies only if an authorised dealer can be verified; otherwise claims go to the seller. The receipt stills stay published as EX07 and EX08, see also the 2026-09-25 update.
What is still open
The 2026-09-16 journal entry notes that HQ has not written the distributor relationship down. Three numbered questions on the questions page follow from that gap:
- Q3: HQ “not acknowledgeable” vs the alleged Schmidt HK lifetime CCD coverage?
- Q4: What would have made the 18 Aug 2014 Monochrom proof acknowledgeable?
- Q7: Why a Europe-only return, not Hong Kong? (See the 2019-11-11 journal entry and the 2026-10-02 update.)
For fairness, a company letter dated 2 October 2026 is on file; it did not answer point by point, and the consumer disputes its closure of the matter (2026-10-03 update). Ticket numbers and automatic replies are not counted as answers (2026-10-19 update).
Open line as of 2026-10-22: no numbered point-by-point written reply to Q1–Q12 is on file. Allegations and unanswered questions only, not a court finding.
Schmidt Marketing (HK) · Not acknowledgeable · Journal: 2019-09-16 · Journal: 2019-09-04 · Journal: 2026-09-16 Q3 · Inbox stills · Order 1058152 · Public sources · 12 questions