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001. A Letter to Leica CEO OLIVER KALTNER

thread 14e117b641508bc8 · 2015-06-20 · 253,675 characters

A Letter to Leica CEO OLIVER KALTNER

Thread ID 14e117b641508bc8 · messages 25 · 2015-06-20T14:59:36Z → 2015-07-02T07:04:53Z

#1 · 2015-06-20T14:59:36Z
From: teeseewoo@gmail.com
To: customer.care@leica-camera.com
Cc: sandra.looke@leica-camera.com, info@leica-camera.com
Subject: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M
lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,

But I had a very bad experience when I had some problems with my cameras.

3 of my Leica M camera had some dust or dirt in my camera, and I sent it to
Beijing, but I’m not satisfied their service, and they told me that I can
complain in Germany, also, my M Lens 50+0.95 also had some focus problems,
The Beijing office give me the same answer.

So I decide to complain these to Germany Head Office. And I hope that you
can help me solve the problems.

Yours fan,

T.C

#2 · 2015-06-23T07:32:07Z
From: teeseewoo@gmail.com
To: customer.care@leica-camera.com
Cc: sandra.looke@leica-camera.com, info@leica-camera.com
Subject: Re: A Letter to Leica CEO OLIVER KALTNER

any reply?

Sent from my iPhone

> On 2015年6月20日, at 22:59, [Name] <teeseewoo@gmail.com> wrote:
>
> Dear OLIVER KALTNER,
>
>
>
> I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,
>
>
>
> But I had a very bad experience when I had some problems with my cameras.
>
>
>
> 3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.
>
>
>
> So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.
>
>
>
> Yours fan,
>
>
>
> T.C

#3 · 2015-06-23T07:33:42Z
From: teeseewoo@gmail.com
To: customer.care@leica-camera.com
Cc: sandra.looke@leica-camera.com, info@leica-camera.com
Subject: Re: A Letter to Leica CEO OLIVER KALTNER

Any reply?

Sent from my iPhone

> On 2015年6月20日, at 22:59, [Name] <teeseewoo@gmail.com> wrote:
>
> Dear OLIVER KALTNER,
>
>
>
> I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,
>
>
>
> But I had a very bad experience when I had some problems with my cameras.
>
>
>
> 3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.
>
>
>
> So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.
>
>
>
> Yours fan,
>
>
>
> T.C

#4 · 2015-06-23T08:03:46Z
From: Ursula.Brand-Gerheim@leica-camera.com
To: teeseewoo@gmail.com
Cc: karenfung@schmidtmarketing.com
Subject: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.

Schmidt Marketing (H.K.) Ltd.

13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong

phone: +852 3650 0668
fax: +852 2968 0682

e-mail: infohk@schmidtmarketing.com<mailto:infohk@schmidtmarketing.com>

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,

But I had a very bad experience when I had some problems with my cameras.

3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.

So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.

Yours fan,

T.C

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it

#5 · 2015-06-23T11:41:46Z
From: teeseewoo@gmail.com
To: Ursula.Brand-Gerheim@leica-camera.com
Subject: Re: AW: A Letter to Leica CEO OLIVER KALTNER

I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera

Sent from my iPhone

> On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:
>
> Dear Mr. Wu,
> Thank you for your mail to our CEO.
> We feel very sorry about the problem you have with your equipment.
> Please get in contact with our agency in Hong Kong.
> They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
> Thanks for understanding.
>
> Schmidt Marketing (H.K.) Ltd.
>
> 13/F, Chinachem Exchange Square,
> No.1 Hoi Wan Street
> Quarry Bay, Hong Kong
>
> phone: +852 3650 0668
> fax: +852 2968 0682
>
> e-mail: infohk@schmidtmarketing.com
>
>
>
> Kind regards
>
> Customer Care Ursula Brand-Gerheim
>
> Tel.: +49 (0) 6441 2080 189
> Fax : +49 (0) 6441 2080 339
> customer.care@leica-camera.com
>
>
> Leica Camera AG
> Customer Care/ Am Leitz-Park 5 /
> 35578 Wetzlar / Germany
>
> http://de.leica-camera.com/home/
>
>
>
>
>
>
> Von: [Name] [mailto:teeseewoo@gmail.com]
> Gesendet: Samstag, 20. Juni 2015 17:00
> An: CS
> Cc: Looke, Sandra; Info Leica Camera
> Betreff: A Letter to Leica CEO OLIVER KALTNER
>
> Dear OLIVER KALTNER,
>
> I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,
>
> But I had a very bad experience when I had some problems with my cameras.
>
> 3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.
>
> So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.
>
> Yours fan,
>
> T.C
> The Leica Camera Blog http://blog.leica-camera.com
> ----------------------------------------------------------------------------------
> Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
> AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
> Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
> Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
> Markus Limberger,
> Ronald Marcel Peters
> ----------------------------------------------------------------------------------
> Privileged/Confidential Information may be contained in this message.
> If you are not the addressee indicated in this message (or responsible
> for delivery of the message to the intended recipient), please be aware
> that any dissemination or copying of this communication is strictly
> prohibited. If you have received this communication in error, please
> immediately notify us by replying to the message and deleting it from
> your computer. In such case, you should destroy this message and kindly
> notify the sender by reply email. Please advise immediately if you or your
> employer does not consent to email or messages of this kind. Opinions,
> conclusions and other information in this message that do not relate to the
> official business of Leica Camera AG shall be understood as neither given
> nor endorsed by it.

#6 · 2015-06-23T12:33:58Z
From: Ursula.Brand-Gerheim@leica-camera.com
To: teeseewoo@gmail.com
Subject: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,
Thank you for your mail.
Probably there is a big misunderstanding.
Whom did you contact in Beijing?
Our agency in Hong Kong is responsible for customers from China.
If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.
The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.
Otherwise, please get in contact with our agency in Hong Kong.
Thanks for understanding.
Please tell me your decision.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER

I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera

Sent from my iPhone

On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.

Schmidt Marketing (H.K.) Ltd.

13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong

phone: +852 3650 0668
fax: +852 2968 0682

e-mail: infohk@schmidtmarketing.com<mailto:infohk@schmidtmarketing.com>

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,

But I had a very bad experience when I had some problems with my cameras.

3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.

So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.

Yours fan,

T.C

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it

#7 · 2015-06-23T16:43:33Z
From: teeseewoo@gmail.com
To: Ursula.Brand-Gerheim@leica-camera.com
Subject: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address

Sent from my iPhone

> On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:
>
> Dear Mr. Wu,
> Thank you for your mail.
> Probably there is a big misunderstanding.
> Whom did you contact in Beijing?
> Our agency in Hong Kong is responsible for customers from China.
> If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.
> The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.
> Otherwise, please get in contact with our agency in Hong Kong.
> Thanks for understanding.
> Please tell me your decision.
>
> Kind regards
>
> Customer Care Ursula Brand-Gerheim
>
> Tel.: +49 (0) 6441 2080 189
> Fax : +49 (0) 6441 2080 339
> customer.care@leica-camera.com
>
>
> Leica Camera AG
> Customer Care/ Am Leitz-Park 5 /
> 35578 Wetzlar / Germany
>
> http://de.leica-camera.com/home/
>
>
>
>
>
>
> Von: TC [mailto:teeseewoo@gmail.com]
> Gesendet: Dienstag, 23. Juni 2015 13:42
> An: Brand-Gerheim, Ursula
> Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER
>
>
> I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera
>
> Sent from my iPhone
>
> On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:
>
> Dear Mr. Wu,
> Thank you for your mail to our CEO.
> We feel very sorry about the problem you have with your equipment.
> Please get in contact with our agency in Hong Kong.
> They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
> Thanks for understanding.
>
> Schmidt Marketing (H.K.) Ltd.
>
> 13/F, Chinachem Exchange Square,
> No.1 Hoi Wan Street
> Quarry Bay, Hong Kong
>
> phone: +852 3650 0668
> fax: +852 2968 0682
>
> e-mail: infohk@schmidtmarketing.com
>
>
>
> Kind regards
>
> Customer Care Ursula Brand-Gerheim
>
> Tel.: +49 (0) 6441 2080 189
> Fax : +49 (0) 6441 2080 339
> customer.care@leica-camera.com
>
>
> Leica Camera AG
> Customer Care/ Am Leitz-Park 5 /
> 35578 Wetzlar / Germany
>
> http://de.leica-camera.com/home/
>
>
>
>
>
>
> Von: [Name] [mailto:teeseewoo@gmail.com]
> Gesendet: Samstag, 20. Juni 2015 17:00
> An: CS
> Cc: Looke, Sandra; Info Leica Camera
> Betreff: A Letter to Leica CEO OLIVER KALTNER
>
> Dear OLIVER KALTNER,
>
> I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,
>
> But I had a very bad experience when I had some problems with my cameras.
>
> 3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.
>
> So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.
>
> Yours fan,
>
> T.C
> The Leica Camera Blog http://blog.leica-camera.com
> ----------------------------------------------------------------------------------
> Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
> AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
> Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
> Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
> Markus Limberger,
> Ronald Marcel Peters
> ----------------------------------------------------------------------------------
> Privileged/Confidential Information may be contained in this message.
> If you are not the addressee indicated in this message (or responsible
> for delivery of the message to the intended recipient), please be aware
> that any dissemination or copying of this communication is strictly
> prohibited. If you have received this communication in error, please
> immediately notify us by replying to the message and deleting it from
> your computer. In such case, you should destroy this message and kindly
> notify the sender by reply email. Please advise immediately if you or your
> employer does not consent to email or messages of this kind. Opinions,
> conclusions and other information in this message that do not relate to the
> official business of Leica Camera AG shall be understood as neither given
> nor endorsed by it.
>
> The Leica Camera Blog http://blog.leica-camera.com
> ----------------------------------------------------------------------------------
> Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
> AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
> Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
> Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
> Markus Limberger,
> Ronald Marcel Peters
> ----------------------------------------------------------------------------------
> Privileged/Confidential Information may be contained in this message.
> If you are not the addressee indicated in this message (or responsible
> for delivery of the message to the intended recipient), please be aware
> that any dissemination or copying of this communication is strictly
> prohibited. If you have received this communication in error, please
> immediately notify us by replying to the message and deleting it from
> your computer. In such case, you should destroy this message and kindly
> notify the sender by reply email. Please advise immediately if you or your
> employer does not consent to email or messages of this kind. Opinions,
> conclusions and other information in this message that do not relate to the
> official business of Leica Camera AG shall be understood as neither given
> nor endorsed by it.

#8 · 2015-06-24T08:02:07Z
From: Ursula.Brand-Gerheim@leica-camera.com
To: teeseewoo@gmail.com
Subject: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,
Thank you for your mail.
Our address is as follows:

Leica Camera AG
Customer Care
Am Leitz-Park 5
35578 Wetzlar

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address

Sent from my iPhone

On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail.
Probably there is a big misunderstanding.
Whom did you contact in Beijing?
Our agency in Hong Kong is responsible for customers from China.
If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.
The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.
Otherwise, please get in contact with our agency in Hong Kong.
Thanks for understanding.
Please tell me your decision.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER

I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera

Sent from my iPhone

On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.

Schmidt Marketing (H.K.) Ltd.

13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong

phone: +852 3650 0668
fax: +852 2968 0682

e-mail: infohk@schmidtmarketing.com<mailto:infohk@schmidtmarketing.com>

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,

But I had a very bad experience when I had some problems with my cameras.

3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.

So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.

Yours fan,

T.C

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it

#9 · 2015-06-24T19:00:05Z
From: teeseewoo@gmail.com
To: Ursula.Brand-Gerheim@leica-camera.com
Subject: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,

T.C

+86 185 1054 8888

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Our address is as follows:

Leica Camera AG

Customer Care

Am Leitz-Park 5

35578 Wetzlar

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address

Sent from my iPhone

On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:

Dear Mr. Wu,

Thank you for your mail.

Probably there is a big misunderstanding.

Whom did you contact in Beijing?

Our agency in Hong Kong is responsible for customers from China.

If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.

The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.

Otherwise, please get in contact with our agency in Hong Kong.

Thanks for understanding.

Please tell me your decision.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER

I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera

Sent from my iPhone

On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:

Dear Mr. Wu,

Thank you for your mail to our CEO.

We feel very sorry about the problem you have with your equipment.

Please get in contact with our agency in Hong Kong.

They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.

Thanks for understanding.

Schmidt Marketing (H.K.) Ltd.

13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong

phone: +852 3650 0668
fax: +852 2968 0682

e-mail: <mailto:infohk@schmidtmarketing.com> infohk@schmidtmarketing.com

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,

But I had a very bad experience when I had some problems with my cameras.

3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.

So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.

Yours fan,

T.C

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

#10 · 2015-06-25T18:46:26Z
From: teeseewoo@gmail.com
To: Ursula.Brand-Gerheim@leica-camera.com
Subject: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,

T.C

+86 185 1054 8888

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,

T.C

+86 185 1054 8888

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Our address is as follows:

Leica Camera AG

Customer Care

Am Leitz-Park 5

35578 Wetzlar

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address

Sent from my iPhone

On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:

Dear Mr. Wu,

Thank you for your mail.

Probably there is a big misunderstanding.

Whom did you contact in Beijing?

Our agency in Hong Kong is responsible for customers from China.

If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.

The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.

Otherwise, please get in contact with our agency in Hong Kong.

Thanks for understanding.

Please tell me your decision.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER

I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera

Sent from my iPhone

On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:

Dear Mr. Wu,

Thank you for your mail to our CEO.

We feel very sorry about the problem you have with your equipment.

Please get in contact with our agency in Hong Kong.

They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.

Thanks for understanding.

Schmidt Marketing (H.K.) Ltd.

13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong

phone: +852 3650 0668
fax: +852 2968 0682

e-mail: <mailto:infohk@schmidtmarketing.com> infohk@schmidtmarketing.com

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,

But I had a very bad experience when I had some problems with my cameras.

3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.

So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.

Yours fan,

T.C

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

#11 · 2015-06-26T10:58:39Z
From: emmaliu@schmidtmarketing.com
To: teeseewoo@gmail.com
Cc: xinhong@schmidtmarketing.com, karenfung@schmidtmarketing.com, Gerald.Wagner@leica-camera.com, Reinhold.Boxler@leica-camera.com, samuellee@schmidtmarketing.com
Subject: 答复: [Fwd: FW: AW: AW: A Letter to Leica CEO OLIVER KALTNER]

Dear Mr. Wu,

We are so pleased to have provided the sensor cleaning service for your M9 in Beijing last time, and sincerely thank you for your satisfaction and encouragement for our service attitude. Meanwhile your feedback about the unprofessional service guide from the unauthorized Leica shop in Beijing is appreciated very much.

As we talked on the phone, if your M9 needs the sensor replacement, our Schmidt marketing HK head service center can provide this service, you needn't bring your M9 to Germany like what the unauthorized Leica shop told you. Pls. kindly provide the serial number to us first, we will find the most convenient service for all your Leica cameras & Lens.

In future if your cameras need more sensor cleaning service pls. feel free to contact with us, or if you need any technical supporting for Leica cameras, our product specialist will help you, and welcome to join our Leica event as well.

It is a pleasant talk with you, wish you have a nice weekend.

Thanks & best regards,
Emma Liu
Schmidt Marketing (Beijing) Trading Ltd.
Rm 706, Prime Tower, 22 Chaoyangmenwai Dajie,
Chaoyang District,Beijing,China (100020)
Tell#400 888 3600 ext. 809
Cellphone#15718899788

=====================================================================================================================================================================================================
Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 24. Juni 2015 21:00
An: Brand-Gerheim, Ursula
Betreff: 蝑&#65533;&#65533;: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to
repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I
have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,
T.C
+86 185 1054 8888

&#65533;&#65533;辣鈭&#65533;: Brand-Gerheim, Ursula
[mailto:Ursula.Brand-Gerheim@leica-camera.com]
&#65533;&#65533;€&#65533;:
2015撟&#65533;6&#65533;&#65533;&#65533;24&#65533; 16:02
&#65533;隞嗡犖: TC
銝駁&#65533;&#65533;: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,
Thank you for your mail.
Our address is as follows:

Leica Camera AG
Customer Care
Am Leitz-Park 5
35578 Wetzlar

Kind regards

Customer Care

 Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear I will go to Germany by myself by flight, and will wait for you repair in
Germany, please tell me your address

Sent from my iPhone

On 2015撟&#65533;6&#65533;&#65533;&#65533;23&#65533;, at 20:33, Brand-Gerheim,
Ursula
<Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>>
wrote:
Dear Mr. Wu,
Thank you for your mail.
Probably there is a big misunderstanding.
Whom did you contact in Beijing?
Our agency in Hong Kong is responsible for customers from China.
If you wish to send it by yourself from China to Germany, please tell us any
other address outside from China for shipment back.
The Chinese customs will make a big trouble if we will send it back to China and
you run the risk not to get back your equipment again.
Otherwise, please get in contact with our agency in Hong Kong.
Thanks for understanding.
Please tell me your decision.

Kind regards

Customer Care

 Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER

I try to contact the agent in Hong Kong, but they ask me to contact the Germany
Headquarters, I will buy the air ticket to Germany and visit the Leica
Headquarters, and I hope to talk to the Leica CEO about the quality problems of
Leica camera

Sent from my iPhone

On 2015撟&#65533;6&#65533;&#65533;&#65533;23&#65533;, at 16:03, Brand-Gerheim,
Ursula
<Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>>
wrote:
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but
it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.

Schmidt Marketing (H.K.) Ltd.

13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong

phone: +852 3650 0668
fax: +852 2968 0682

e-mail: infohk@schmidtmarketing.com<mailto:infohk@schmidtmarketing.com>

Kind regards

Customer Care

 Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

I&#65533;€ a fans of Leica, and I&#65533;€e already bought the Leica M9, M,
M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,

But I had a very bad experience when I had some problems with my cameras.

3 of my Leica M camera had some dust or dirt in my camera, and I sent it to
Beijing, but I&#65533;€ not satisfied their service, and they told me that I
can complain in Germany, also, my M Lens 50+0.95 also had some focus problems,
The Beijing office give me the same answer.

So I decide to complain these to Germany Head Office. And I hope that you can
help me solve the problems.

Yours fan,

T.C

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

#12 · 2015-06-26T11:25:55Z
From: Ursula.Brand-Gerheim@leica-camera.com
To: teeseewoo@gmail.com
Subject: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Please tell me the date you will arrive at Wetzlar.
I´ll try to make an appointment with my boss.
Thanks in advance.

Have a nice weekend.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,
T.C
+86 185 1054 8888

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,
T.C
+86 185 1054 8888

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,
Thank you for your mail.
Our address is as follows:

Leica Camera AG
Customer Care
Am Leitz-Park 5
35578 Wetzlar

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address

Sent from my iPhone

On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail.
Probably there is a big misunderstanding.
Whom did you contact in Beijing?
Our agency in Hong Kong is responsible for customers from China.
If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.
The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.
Otherwise, please get in contact with our agency in Hong Kong.
Thanks for understanding.
Please tell me your decision.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER

I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera

Sent from my iPhone

On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.

Schmidt Marketing (H.K.) Ltd.

13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong

phone: +852 3650 0668
fax: +852 2968 0682

e-mail: infohk@schmidtmarketing.com<mailto:infohk@schmidtmarketing.com>

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,

But I had a very bad experience when I had some problems with my cameras.

3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.

So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.

Yours fan,

T.C

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it

#13 · 2015-06-26T19:53:20Z
From: teeseewoo@gmail.com
To: Ursula.Brand-Gerheim@leica-camera.com
Subject: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear,

My flight will arrive Frankfurt on 3th-July-2015 Morning, I will drive to the headquarter, and can you tell me how to get there?

Looking for your reply.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月26日 19:26
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Please tell me the date you will arrive at Wetzlar.

I´ll try to make an appointment with my boss.

Thanks in advance.

Have a nice weekend.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,

T.C

+86 185 1054 8888

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,

T.C

+86 185 1054 8888

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Our address is as follows:

Leica Camera AG

Customer Care

Am Leitz-Park 5

35578 Wetzlar

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address

Sent from my iPhone

On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:

Dear Mr. Wu,

Thank you for your mail.

Probably there is a big misunderstanding.

Whom did you contact in Beijing?

Our agency in Hong Kong is responsible for customers from China.

If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.

The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.

Otherwise, please get in contact with our agency in Hong Kong.

Thanks for understanding.

Please tell me your decision.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER

I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera

Sent from my iPhone

On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:

Dear Mr. Wu,

Thank you for your mail to our CEO.

We feel very sorry about the problem you have with your equipment.

Please get in contact with our agency in Hong Kong.

They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.

Thanks for understanding.

Schmidt Marketing (H.K.) Ltd.

13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong

phone: +852 3650 0668
fax: +852 2968 0682

e-mail: <mailto:infohk@schmidtmarketing.com> infohk@schmidtmarketing.com

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,

But I had a very bad experience when I had some problems with my cameras.

3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.

So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.

Yours fan,

T.C

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

#14 · 2015-06-29T08:18:36Z
From: Ursula.Brand-Gerheim@leica-camera.com
To: teeseewoo@gmail.com
Subject: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.
Which means of transport do you prefer?
Taxi or railway?

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 26. Juni 2015 21:53
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear,

My flight will arrive Frankfurt on 3th-July-2015 Morning, I will drive to the headquarter, and can you tell me how to get there?

Looking for your reply.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月26日 19:26
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Please tell me the date you will arrive at Wetzlar.
I´ll try to make an appointment with my boss.
Thanks in advance.

Have a nice weekend.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,
T.C
+86 185 1054 8888

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,
T.C
+86 185 1054 8888

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,
Thank you for your mail.
Our address is as follows:

Leica Camera AG
Customer Care
Am Leitz-Park 5
35578 Wetzlar

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address

Sent from my iPhone

On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail.
Probably there is a big misunderstanding.
Whom did you contact in Beijing?
Our agency in Hong Kong is responsible for customers from China.
If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.
The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.
Otherwise, please get in contact with our agency in Hong Kong.
Thanks for understanding.
Please tell me your decision.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER

I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera

Sent from my iPhone

On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.

Schmidt Marketing (H.K.) Ltd.

13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong

phone: +852 3650 0668
fax: +852 2968 0682

e-mail: infohk@schmidtmarketing.com<mailto:infohk@schmidtmarketing.com>

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,

But I had a very bad experience when I had some problems with my cameras.

3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.

So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.

Yours fan,

T.C

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it

#15 · 2015-06-29T09:00:10Z
From: teeseewoo@gmail.com
To: Ursula.Brand-Gerheim@leica-camera.com
Subject: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?

And when I arrive Leica, who I shall talking to?

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Which means of transport do you prefer?

Taxi or railway?

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 26. Juni 2015 21:53
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear,

My flight will arrive Frankfurt on 3th-July-2015 Morning, I will drive to the headquarter, and can you tell me how to get there?

Looking for your reply.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月26日 19:26
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Please tell me the date you will arrive at Wetzlar.

I´ll try to make an appointment with my boss.

Thanks in advance.

Have a nice weekend.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,

T.C

+86 185 1054 8888

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,

T.C

+86 185 1054 8888

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Our address is as follows:

Leica Camera AG

Customer Care

Am Leitz-Park 5

35578 Wetzlar

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address

Sent from my iPhone

On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:

Dear Mr. Wu,

Thank you for your mail.

Probably there is a big misunderstanding.

Whom did you contact in Beijing?

Our agency in Hong Kong is responsible for customers from China.

If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.

The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.

Otherwise, please get in contact with our agency in Hong Kong.

Thanks for understanding.

Please tell me your decision.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER

I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera

Sent from my iPhone

On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:

Dear Mr. Wu,

Thank you for your mail to our CEO.

We feel very sorry about the problem you have with your equipment.

Please get in contact with our agency in Hong Kong.

They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.

Thanks for understanding.

Schmidt Marketing (H.K.) Ltd.

13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong

phone: +852 3650 0668
fax: +852 2968 0682

e-mail: <mailto:infohk@schmidtmarketing.com> infohk@schmidtmarketing.com

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,

But I had a very bad experience when I had some problems with my cameras.

3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.

So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.

Yours fan,

T.C

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

#16 · 2015-06-29T13:15:30Z
From: Ursula.Brand-Gerheim@leica-camera.com
To: teeseewoo@gmail.com
Subject: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Attachments named in the archive: Ffm Airport Wetzlar Leica Camera AG.jpg; ANGjdJ_MVU38ls4znfByTRhe_PBL2xM0oLpkDRJu9lPE7Rs2K5Zjj84eGC4pWWe6y8wGxUOYIx4kT1NrCp1-EZ_GVBYp4hQ46EQPoBZdDJ0ABdS6Gn5lLB_ubNnGj_Miut34atDSEtONVERdYDbI6EnLuWxfjYGDCOhQfInNuKVNOveKAS8TFSivUO0wccDlMgewIDKX0oegvrZ9SX3N1aXbteO6d--hj1-FKxUPeGP7a4c2SY8CW0w3G4Byq5boz96lz3xnhqPxlyFcynCy3DruMRvApwkbBDaBGZ99Vxhi2ylzreDuiLPnCIWXPUo

Dear Mr. Wu,

Thank you for information.

Ø Please follow A5 and A45 to Wetzlar and use on A45 highway-exit 31-Wetzlar-Süd.

Ø Than please drive left hand and follow L3451 towards Wetzlar.

Ø You will find us at the entrance of Wetzlar.

A means Autobahn / Highway

L means Landesstraße / provincial road

Our general opening hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. and the technicians from Customer Care are available from 8:00 a.m. to 2:30 p.m.

I wish you a good trip.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2015 11:00
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?

And when I arrive Leica, who I shall talking to?

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.
Which means of transport do you prefer?
Taxi or railway?

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 26. Juni 2015 21:53
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear,

My flight will arrive Frankfurt on 3th-July-2015 Morning, I will drive to the headquarter, and can you tell me how to get there?

Looking for your reply.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月26日 19:26
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Please tell me the date you will arrive at Wetzlar.
I´ll try to make an appointment with my boss.
Thanks in advance.

Have a nice weekend.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,
T.C
+86 185 1054 8888

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,
T.C
+86 185 1054 8888

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,
Thank you for your mail.
Our address is as follows:

Leica Camera AG
Customer Care
Am Leitz-Park 5
35578 Wetzlar

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address

Sent from my iPhone

On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail.
Probably there is a big misunderstanding.
Whom did you contact in Beijing?
Our agency in Hong Kong is responsible for customers from China.
If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.
The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.
Otherwise, please get in contact with our agency in Hong Kong.
Thanks for understanding.
Please tell me your decision.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER

I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera

Sent from my iPhone

On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.

Schmidt Marketing (H.K.) Ltd.

13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong

phone: +852 3650 0668
fax: +852 2968 0682

e-mail: infohk@schmidtmarketing.com<mailto:infohk@schmidtmarketing.com>

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,

But I had a very bad experience when I had some problems with my cameras.

3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.

So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.

Yours fan,

T.C

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it

#17 · 2015-06-30T12:35:24Z
From: info@leica-camera.com
To: teeseewoo@gmail.com
Subject: Re: A Letter to Leica CEO OLIVER KALTNER

Dear Leica Customer,

Your Camera and Lenses need an adjustment. During the adjustment the sensor gets cleaned as well.

Please contact our agency in Honk Kong

Schmidt Marketing (H.K.) Ltd.

13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong

Telefon: +852 3650 0668
Fax: +852 2968 0682

E-Mail: infohk@schmidtmarketing.com<mailto:infohk@schmidtmarketing.com>

They´ll help you regarding shipment and services.

For further informations, please don´t hesitate to contact me.

Mit freundlichen Gruessen / kind regards
Alexander George

Leica Camera AG
Customer Care – Support
Am Leitz Park 5 / D-35 578 Wetzlar / Germany
www.leica-camera.com / Alexander.George@leica-camera.com<mailto:Eberhard.Jakob@leica-camera.com>
Telephone +49(0)6441-2080-111 / Fax +49(0)6441-2080-339

Von: [Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
Datum: Samstag, 20. Juni 2015 16:59
An: CS <CS3@leica-camera.com<mailto:CS3@leica-camera.com>>
Cc: Sandra Looke <Sandra.Looke@leica-camera.com<mailto:Sandra.Looke@leica-camera.com>>, Info Leica Camera <info@leica-camera.com<mailto:info@leica-camera.com>>
Betreff: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,

But I had a very bad experience when I had some problems with my cameras.

3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.

So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.

Yours fan,

T.C
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

#18 · 2015-06-30T19:19:18Z
From: teeseewoo@gmail.com
To: info@leica-camera.com
Subject: 答复: A Letter to Leica CEO OLIVER KALTNER

I will go to the Germany headquater

-----邮件原件-----
发件人: Info Leica Camera [mailto:info@leica-camera.com]
发送时间: 2015年6月30日 20:35
收件人: [Name]
主题: Re: A Letter to Leica CEO OLIVER KALTNER

Dear Leica Customer,

Your Camera and Lenses need an adjustment. During the adjustment the sensor gets cleaned as well.

Please contact our agency in Honk Kong

Schmidt Marketing (H.K.) Ltd.

13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong

Telefon: +852 3650 0668
Fax: +852 2968 0682

E-Mail: infohk@schmidtmarketing.com<mailto:infohk@schmidtmarketing.com>

They´ll help you regarding shipment and services.

For further informations, please don´t hesitate to contact me.

Mit freundlichen Gruessen / kind regards Alexander George

Leica Camera AG
Customer Care – Support
Am Leitz Park 5 / D-35 578 Wetzlar / Germany www.leica-camera.com / Alexander.George@leica-camera.com<mailto:Eberhard.Jakob@leica-camera.com>
Telephone +49(0)6441-2080-111 / Fax +49(0)6441-2080-339

Von: [Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
Datum: Samstag, 20. Juni 2015 16:59
An: CS <CS3@leica-camera.com<mailto:CS3@leica-camera.com>>
Cc: Sandra Looke <Sandra.Looke@leica-camera.com<mailto:Sandra.Looke@leica-camera.com>>, Info Leica Camera <info@leica-camera.com<mailto:info@leica-camera.com>>
Betreff: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,

But I had a very bad experience when I had some problems with my cameras.

3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.

So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.

Yours fan,

T.C
The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible for delivery of the message to the intended recipient), please be aware that any dissemination or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify us by replying to the message and deleting it from your computer. In such case, you should destroy this message and kindly notify the sender by reply email. Please advise immediately if you or your employer does not consent to email or messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of Leica Camera AG shall be understood as neither given nor endorsed by it.

#19 · 2015-06-30T19:20:20Z
From: teeseewoo@gmail.com
To: Ursula.Brand-Gerheim@leica-camera.com
Subject: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Thanks, hope to see you soon. And I hope I can pick up some of the camera same day. And go back to china as soon as possible.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 21:16
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for information.

Ø Please follow A5 and A45 to Wetzlar and use on A45 highway-exit 31-Wetzlar-Süd.

Ø Than please drive left hand and follow L3451 towards Wetzlar.

Ø You will find us at the entrance of Wetzlar.

A means Autobahn / Highway

L means Landesstraße / provincial road

Our general opening hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. and the technicians from Customer Care are available from 8:00 a.m. to 2:30 p.m.

I wish you a good trip.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2015 11:00
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?

And when I arrive Leica, who I shall talking to?

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Which means of transport do you prefer?

Taxi or railway?

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 26. Juni 2015 21:53
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear,

My flight will arrive Frankfurt on 3th-July-2015 Morning, I will drive to the headquarter, and can you tell me how to get there?

Looking for your reply.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月26日 19:26
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Please tell me the date you will arrive at Wetzlar.

I´ll try to make an appointment with my boss.

Thanks in advance.

Have a nice weekend.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,

T.C

+86 185 1054 8888

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,

T.C

+86 185 1054 8888

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Our address is as follows:

Leica Camera AG

Customer Care

Am Leitz-Park 5

35578 Wetzlar

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address

Sent from my iPhone

On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:

Dear Mr. Wu,

Thank you for your mail.

Probably there is a big misunderstanding.

Whom did you contact in Beijing?

Our agency in Hong Kong is responsible for customers from China.

If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.

The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.

Otherwise, please get in contact with our agency in Hong Kong.

Thanks for understanding.

Please tell me your decision.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER

I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera

Sent from my iPhone

On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:

Dear Mr. Wu,

Thank you for your mail to our CEO.

We feel very sorry about the problem you have with your equipment.

Please get in contact with our agency in Hong Kong.

They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.

Thanks for understanding.

Schmidt Marketing (H.K.) Ltd.

13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong

phone: +852 3650 0668
fax: +852 2968 0682

e-mail: <mailto:infohk@schmidtmarketing.com> infohk@schmidtmarketing.com

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,

But I had a very bad experience when I had some problems with my cameras.

3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.

So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.

Yours fan,

T.C

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
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The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
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AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
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Privileged/Confidential Information may be contained in this message.
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The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
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notify the sender by reply email. Please advise immediately if you or your
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conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
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notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
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that any dissemination or copying of this communication is strictly
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immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

#20 · 2015-07-01T08:40:35Z
From: Ursula.Brand-Gerheim@leica-camera.com
To: teeseewoo@gmail.com
Subject: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.
Please tell me the serial numbers of the equipment you will bring us for repair and please tell me what is wrong with it.
So I´ll be able to make appointments.

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 30. Juni 2015 21:20
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Thanks, hope to see you soon. And I hope I can pick up some of the camera same day. And go back to china as soon as possible.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 21:16
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for information.

Ø Please follow A5 and A45 to Wetzlar and use on A45 highway-exit 31-Wetzlar-Süd.

Ø Than please drive left hand and follow L3451 towards Wetzlar.

Ø You will find us at the entrance of Wetzlar.

A means Autobahn / Highway

L means Landesstraße / provincial road

Our general opening hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. and the technicians from Customer Care are available from 8:00 a.m. to 2:30 p.m.

I wish you a good trip.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2015 11:00
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?

And when I arrive Leica, who I shall talking to?

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.
Which means of transport do you prefer?
Taxi or railway?

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 26. Juni 2015 21:53
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear,

My flight will arrive Frankfurt on 3th-July-2015 Morning, I will drive to the headquarter, and can you tell me how to get there?

Looking for your reply.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月26日 19:26
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Please tell me the date you will arrive at Wetzlar.
I´ll try to make an appointment with my boss.
Thanks in advance.

Have a nice weekend.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,
T.C
+86 185 1054 8888

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,
T.C
+86 185 1054 8888

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,
Thank you for your mail.
Our address is as follows:

Leica Camera AG
Customer Care
Am Leitz-Park 5
35578 Wetzlar

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address

Sent from my iPhone

On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail.
Probably there is a big misunderstanding.
Whom did you contact in Beijing?
Our agency in Hong Kong is responsible for customers from China.
If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.
The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.
Otherwise, please get in contact with our agency in Hong Kong.
Thanks for understanding.
Please tell me your decision.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER

I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera

Sent from my iPhone

On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.

Schmidt Marketing (H.K.) Ltd.

13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong

phone: +852 3650 0668
fax: +852 2968 0682

e-mail: infohk@schmidtmarketing.com<mailto:infohk@schmidtmarketing.com>

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,

But I had a very bad experience when I had some problems with my cameras.

3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.

So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.

Yours fan,

T.C

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
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The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
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Privileged/Confidential Information may be contained in this message.
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#21 · 2015-07-01T14:11:06Z
From: teeseewoo@gmail.com
To: Ursula.Brand-Gerheim@leica-camera.com
Subject: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

Three of my camera, M9, M, M-M is about the CCD cleaning.

And the other lens is about the focus adjustment.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年7月1日 16:41
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Please tell me the serial numbers of the equipment you will bring us for repair and please tell me what is wrong with it.

So I´ll be able to make appointments.

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 30. Juni 2015 21:20
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Thanks, hope to see you soon. And I hope I can pick up some of the camera same day. And go back to china as soon as possible.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 21:16
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for information.

Ø Please follow A5 and A45 to Wetzlar and use on A45 highway-exit 31-Wetzlar-Süd.

Ø Than please drive left hand and follow L3451 towards Wetzlar.

Ø You will find us at the entrance of Wetzlar.

A means Autobahn / Highway

L means Landesstraße / provincial road

Our general opening hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. and the technicians from Customer Care are available from 8:00 a.m. to 2:30 p.m.

I wish you a good trip.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2015 11:00
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?

And when I arrive Leica, who I shall talking to?

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Which means of transport do you prefer?

Taxi or railway?

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 26. Juni 2015 21:53
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear,

My flight will arrive Frankfurt on 3th-July-2015 Morning, I will drive to the headquarter, and can you tell me how to get there?

Looking for your reply.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月26日 19:26
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Please tell me the date you will arrive at Wetzlar.

I´ll try to make an appointment with my boss.

Thanks in advance.

Have a nice weekend.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,

T.C

+86 185 1054 8888

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,

T.C

+86 185 1054 8888

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Our address is as follows:

Leica Camera AG

Customer Care

Am Leitz-Park 5

35578 Wetzlar

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address

Sent from my iPhone

On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:

Dear Mr. Wu,

Thank you for your mail.

Probably there is a big misunderstanding.

Whom did you contact in Beijing?

Our agency in Hong Kong is responsible for customers from China.

If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.

The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.

Otherwise, please get in contact with our agency in Hong Kong.

Thanks for understanding.

Please tell me your decision.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER

I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera

Sent from my iPhone

On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:

Dear Mr. Wu,

Thank you for your mail to our CEO.

We feel very sorry about the problem you have with your equipment.

Please get in contact with our agency in Hong Kong.

They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.

Thanks for understanding.

Schmidt Marketing (H.K.) Ltd.

13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong

phone: +852 3650 0668
fax: +852 2968 0682

e-mail: <mailto:infohk@schmidtmarketing.com> infohk@schmidtmarketing.com

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,

But I had a very bad experience when I had some problems with my cameras.

3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.

So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.

Yours fan,

T.C

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
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nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
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conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
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immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
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conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
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immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

#22 · 2015-07-01T17:15:47Z
From: teeseewoo@gmail.com
To: Ursula.Brand-Gerheim@leica-camera.com
Subject: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

No reply?

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年7月1日 22:11
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

Three of my camera, M9, M, M-M is about the CCD cleaning.

And the other lens is about the focus adjustment.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年7月1日 16:41
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Please tell me the serial numbers of the equipment you will bring us for repair and please tell me what is wrong with it.

So I´ll be able to make appointments.

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 30. Juni 2015 21:20
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Thanks, hope to see you soon. And I hope I can pick up some of the camera same day. And go back to china as soon as possible.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 21:16
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for information.

Ø Please follow A5 and A45 to Wetzlar and use on A45 highway-exit 31-Wetzlar-Süd.

Ø Than please drive left hand and follow L3451 towards Wetzlar.

Ø You will find us at the entrance of Wetzlar.

A means Autobahn / Highway

L means Landesstraße / provincial road

Our general opening hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. and the technicians from Customer Care are available from 8:00 a.m. to 2:30 p.m.

I wish you a good trip.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2015 11:00
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?

And when I arrive Leica, who I shall talking to?

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Which means of transport do you prefer?

Taxi or railway?

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 26. Juni 2015 21:53
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear,

My flight will arrive Frankfurt on 3th-July-2015 Morning, I will drive to the headquarter, and can you tell me how to get there?

Looking for your reply.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月26日 19:26
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Please tell me the date you will arrive at Wetzlar.

I´ll try to make an appointment with my boss.

Thanks in advance.

Have a nice weekend.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,

T.C

+86 185 1054 8888

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,

T.C

+86 185 1054 8888

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Our address is as follows:

Leica Camera AG

Customer Care

Am Leitz-Park 5

35578 Wetzlar

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address

Sent from my iPhone

On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:

Dear Mr. Wu,

Thank you for your mail.

Probably there is a big misunderstanding.

Whom did you contact in Beijing?

Our agency in Hong Kong is responsible for customers from China.

If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.

The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.

Otherwise, please get in contact with our agency in Hong Kong.

Thanks for understanding.

Please tell me your decision.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER

I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera

Sent from my iPhone

On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:

Dear Mr. Wu,

Thank you for your mail to our CEO.

We feel very sorry about the problem you have with your equipment.

Please get in contact with our agency in Hong Kong.

They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.

Thanks for understanding.

Schmidt Marketing (H.K.) Ltd.

13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong

phone: +852 3650 0668
fax: +852 2968 0682

e-mail: <mailto:infohk@schmidtmarketing.com> infohk@schmidtmarketing.com

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,

But I had a very bad experience when I had some problems with my cameras.

3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.

So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.

Yours fan,

T.C

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
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----------------------------------------------------------------------------------
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AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
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----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
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The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
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The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
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conclusions and other information in this message that do not relate to the
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The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
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prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
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notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

#23 · 2015-07-01T17:15:52Z
From: teeseewoo@gmail.com
To: Ursula.Brand-Gerheim@leica-camera.com
Subject: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

No reply?

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年7月1日 3:20
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Thanks, hope to see you soon. And I hope I can pick up some of the camera same day. And go back to china as soon as possible.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 21:16
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for information.

Ø Please follow A5 and A45 to Wetzlar and use on A45 highway-exit 31-Wetzlar-Süd.

Ø Than please drive left hand and follow L3451 towards Wetzlar.

Ø You will find us at the entrance of Wetzlar.

A means Autobahn / Highway

L means Landesstraße / provincial road

Our general opening hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. and the technicians from Customer Care are available from 8:00 a.m. to 2:30 p.m.

I wish you a good trip.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2015 11:00
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?

And when I arrive Leica, who I shall talking to?

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Which means of transport do you prefer?

Taxi or railway?

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 26. Juni 2015 21:53
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear,

My flight will arrive Frankfurt on 3th-July-2015 Morning, I will drive to the headquarter, and can you tell me how to get there?

Looking for your reply.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月26日 19:26
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Please tell me the date you will arrive at Wetzlar.

I´ll try to make an appointment with my boss.

Thanks in advance.

Have a nice weekend.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,

T.C

+86 185 1054 8888

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,

T.C

+86 185 1054 8888

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Our address is as follows:

Leica Camera AG

Customer Care

Am Leitz-Park 5

35578 Wetzlar

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address

Sent from my iPhone

On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:

Dear Mr. Wu,

Thank you for your mail.

Probably there is a big misunderstanding.

Whom did you contact in Beijing?

Our agency in Hong Kong is responsible for customers from China.

If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.

The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.

Otherwise, please get in contact with our agency in Hong Kong.

Thanks for understanding.

Please tell me your decision.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER

I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera

Sent from my iPhone

On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:

Dear Mr. Wu,

Thank you for your mail to our CEO.

We feel very sorry about the problem you have with your equipment.

Please get in contact with our agency in Hong Kong.

They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.

Thanks for understanding.

Schmidt Marketing (H.K.) Ltd.

13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong

phone: +852 3650 0668
fax: +852 2968 0682

e-mail: <mailto:infohk@schmidtmarketing.com> infohk@schmidtmarketing.com

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,

But I had a very bad experience when I had some problems with my cameras.

3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.

So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.

Yours fan,

T.C

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
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employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
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nor endorsed by it.

#24 · 2015-07-02T07:03:13Z
From: Ursula.Brand-Gerheim@leica-camera.com
To: teeseewoo@gmail.com
Subject: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for information.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 1. Juli 2015 16:11
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

Three of my camera, M9, M, M-M is about the CCD cleaning.

And the other lens is about the focus adjustment.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年7月1日 16:41
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.
Please tell me the serial numbers of the equipment you will bring us for repair and please tell me what is wrong with it.
So I´ll be able to make appointments.

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 30. Juni 2015 21:20
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Thanks, hope to see you soon. And I hope I can pick up some of the camera same day. And go back to china as soon as possible.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 21:16
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for information.

Ø Please follow A5 and A45 to Wetzlar and use on A45 highway-exit 31-Wetzlar-Süd.

Ø Than please drive left hand and follow L3451 towards Wetzlar.

Ø You will find us at the entrance of Wetzlar.

A means Autobahn / Highway

L means Landesstraße / provincial road

Our general opening hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. and the technicians from Customer Care are available from 8:00 a.m. to 2:30 p.m.

I wish you a good trip.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2015 11:00
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?

And when I arrive Leica, who I shall talking to?

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.
Which means of transport do you prefer?
Taxi or railway?

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 26. Juni 2015 21:53
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear,

My flight will arrive Frankfurt on 3th-July-2015 Morning, I will drive to the headquarter, and can you tell me how to get there?

Looking for your reply.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月26日 19:26
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Please tell me the date you will arrive at Wetzlar.
I´ll try to make an appointment with my boss.
Thanks in advance.

Have a nice weekend.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,
T.C
+86 185 1054 8888

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,
T.C
+86 185 1054 8888

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,
Thank you for your mail.
Our address is as follows:

Leica Camera AG
Customer Care
Am Leitz-Park 5
35578 Wetzlar

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address

Sent from my iPhone

On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail.
Probably there is a big misunderstanding.
Whom did you contact in Beijing?
Our agency in Hong Kong is responsible for customers from China.
If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.
The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.
Otherwise, please get in contact with our agency in Hong Kong.
Thanks for understanding.
Please tell me your decision.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER

I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera

Sent from my iPhone

On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.

Schmidt Marketing (H.K.) Ltd.

13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong

phone: +852 3650 0668
fax: +852 2968 0682

e-mail: infohk@schmidtmarketing.com<mailto:infohk@schmidtmarketing.com>

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,

But I had a very bad experience when I had some problems with my cameras.

3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.

So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.

Yours fan,

T.C

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it

#25 · 2015-07-02T07:04:53Z
From: Ursula.Brand-Gerheim@leica-camera.com
To: teeseewoo@gmail.com
Subject: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Please tell me how long do you stay in Germany or Wetzlar?
It is because of an appointment in our work shop.

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 1. Juli 2015 16:11
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

Three of my camera, M9, M, M-M is about the CCD cleaning.

And the other lens is about the focus adjustment.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年7月1日 16:41
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.
Please tell me the serial numbers of the equipment you will bring us for repair and please tell me what is wrong with it.
So I´ll be able to make appointments.

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 30. Juni 2015 21:20
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Thanks, hope to see you soon. And I hope I can pick up some of the camera same day. And go back to china as soon as possible.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 21:16
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for information.

Ø Please follow A5 and A45 to Wetzlar and use on A45 highway-exit 31-Wetzlar-Süd.

Ø Than please drive left hand and follow L3451 towards Wetzlar.

Ø You will find us at the entrance of Wetzlar.

A means Autobahn / Highway

L means Landesstraße / provincial road

Our general opening hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. and the technicians from Customer Care are available from 8:00 a.m. to 2:30 p.m.

I wish you a good trip.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2015 11:00
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?

And when I arrive Leica, who I shall talking to?

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.
Which means of transport do you prefer?
Taxi or railway?

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 26. Juni 2015 21:53
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear,

My flight will arrive Frankfurt on 3th-July-2015 Morning, I will drive to the headquarter, and can you tell me how to get there?

Looking for your reply.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月26日 19:26
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Please tell me the date you will arrive at Wetzlar.
I´ll try to make an appointment with my boss.
Thanks in advance.

Have a nice weekend.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,
T.C
+86 185 1054 8888

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,
T.C
+86 185 1054 8888

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,
Thank you for your mail.
Our address is as follows:

Leica Camera AG
Customer Care
Am Leitz-Park 5
35578 Wetzlar

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address

Sent from my iPhone

On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail.
Probably there is a big misunderstanding.
Whom did you contact in Beijing?
Our agency in Hong Kong is responsible for customers from China.
If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.
The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.
Otherwise, please get in contact with our agency in Hong Kong.
Thanks for understanding.
Please tell me your decision.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER

I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera

Sent from my iPhone

On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com<mailto:Ursula.Brand-Gerheim@leica-camera.com>> wrote:
Dear Mr. Wu,
Thank you for your mail to our CEO.
We feel very sorry about the problem you have with your equipment.
Please get in contact with our agency in Hong Kong.
They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.
Thanks for understanding.

Schmidt Marketing (H.K.) Ltd.

13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong

phone: +852 3650 0668
fax: +852 2968 0682

e-mail: infohk@schmidtmarketing.com<mailto:infohk@schmidtmarketing.com>

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,

But I had a very bad experience when I had some problems with my cameras.

3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.

So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.

Yours fan,

T.C

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it

Archival plaintext from the complainant’s Gmail export. Auto-replies and delivery-status notices are retained because they document the communication pattern. This page is an exhibit, not a court judgment.

002. Auto Reply / Automatische Antwort

thread 14e117b807ad8964 · 2015-06-20 · 550 characters

Auto Reply / Automatische Antwort

Thread ID 14e117b807ad8964 · messages 1 · 2015-06-20T14:59:39Z → 2015-06-20T14:59:39Z

#1 · 2015-06-20T14:59:39Z
From: CS3@leica-camera.com
To: teeseewoo@gmail.com
Subject: Auto Reply / Automatische Antwort

Sehr geehrte Damen und Herren,
vielen Dank für Ihre Nachricht. Wir werden uns zeitnah, unter der verwendeten E-Mail-Adresse, an Sie wenden.

Dear Sir or Madam,
Thank you for your e-mail. You will receive a timely response at the email address you provided.

Mit freundlichen Grüßen / kind regards
Leica Camera AG
Customer Care
Am Leitz-Park 5 / 35578 Wetzlar/ Germany
www.leica-camera.com /
customer.care@leica-camera.com
CS3@leica-camera.com
customer.service@leica-camera.com
CS@leica-camera.com
Telephone +49(0)6441-2080-189
Fax +49(0)6441-2080-339

003. Auto Reply / Automatische Antwort

thread 14e117b811b670c6 · 2015-06-20 · 0 characters

Auto Reply / Automatische Antwort

Thread ID 14e117b811b670c6 · messages 0 · 2015-06-20T14:59:40Z → 2015-06-20T14:59:40Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

004. Auto Reply / Automatische Antwort

thread 14e1f6372d6f0a18 · 2015-06-23 · 0 characters

Auto Reply / Automatische Antwort

Thread ID 14e1f6372d6f0a18 · messages 0 · 2015-06-23T07:48:05Z → 2015-06-23T07:48:10Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

005. Auto Reply / Automatische Antwort

thread 14e1f6373cfda2e0 · 2015-06-23 · 0 characters

Auto Reply / Automatische Antwort

Thread ID 14e1f6373cfda2e0 · messages 0 · 2015-06-23T07:48:05Z → 2015-06-23T07:48:10Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

006. Auto Reply / Automatische Antwort

thread 14e45e861db4004a · 2015-06-30 · 0 characters

Auto Reply / Automatische Antwort

Thread ID 14e45e861db4004a · messages 0 · 2015-06-30T19:18:51Z → 2015-06-30T19:18:51Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

007. the second letter to Leica CEO OLIVER KALTNER

thread 14e55d88acfc0160 · 2015-07-03 · 42,848 characters

the second letter to Leica CEO OLIVER KALTNER

Thread ID 14e55d88acfc0160 · messages 2 · 2015-07-03T21:35:24Z → 2015-07-03T21:37:11Z

#1 · 2015-07-03T21:35:24Z
From: teeseewoo@gmail.com
To: Ursula.Brand-Gerheim@leica-camera.com
Subject: the second letter to Leica CEO OLIVER KALTNER

I’m disappoint the Leica Service of Hong Kong, and more than 3 of my Leica Products and the quality problems, that’s why I fly to Germany to fix it.

But, I felt cheated, as I take my M 240 to Head Office, they found out more quality problems of the Leica M Camera, what’s more important, I ask the Leica head quarter to provide me a backup Camera for my emergency using, when I try to use it in a very important even, I found that the backup one(Leica M 240) had the quality problems too!!! I can even not open the machine, it totally doesn’t work!!!!

WHY THE LEICA HAD SO many problems and this problems never on the advertisement? Is this is the Leica Quality?

I totally want to give up the Leica Product, and feel that, Leica’s Service, and Quality is not as good as what they said. The advertisement is cheating! why so many quality problems????

Mr. OLIVER KALTNER, I hope you can give me a real answer why this happened, is this the so call Leica !!

Shame on what happened today in Leica Office!

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年7月2日 15:05
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
重要性: 高

Dear Mr. Wu,

Please tell me how long do you stay in Germany or Wetzlar?

It is because of an appointment in our work shop.

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 1. Juli 2015 16:11
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

Three of my camera, M9, M, M-M is about the CCD cleaning.

And the other lens is about the focus adjustment.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年7月1日 16:41
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Please tell me the serial numbers of the equipment you will bring us for repair and please tell me what is wrong with it.

So I´ll be able to make appointments.

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 30. Juni 2015 21:20
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Thanks, hope to see you soon. And I hope I can pick up some of the camera same day. And go back to china as soon as possible.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 21:16
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for information.

Ø Please follow A5 and A45 to Wetzlar and use on A45 highway-exit 31-Wetzlar-Süd.

Ø Than please drive left hand and follow L3451 towards Wetzlar.

Ø You will find us at the entrance of Wetzlar.

A means Autobahn / Highway

L means Landesstraße / provincial road

Our general opening hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. and the technicians from Customer Care are available from 8:00 a.m. to 2:30 p.m.

I wish you a good trip.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2015 11:00
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?

And when I arrive Leica, who I shall talking to?

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Which means of transport do you prefer?

Taxi or railway?

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 26. Juni 2015 21:53
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear,

My flight will arrive Frankfurt on 3th-July-2015 Morning, I will drive to the headquarter, and can you tell me how to get there?

Looking for your reply.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月26日 19:26
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Please tell me the date you will arrive at Wetzlar.

I´ll try to make an appointment with my boss.

Thanks in advance.

Have a nice weekend.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,

T.C

+86 185 1054 8888

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,

T.C

+86 185 1054 8888

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Our address is as follows:

Leica Camera AG

Customer Care

Am Leitz-Park 5

35578 Wetzlar

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address

Sent from my iPhone

On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:

Dear Mr. Wu,

Thank you for your mail.

Probably there is a big misunderstanding.

Whom did you contact in Beijing?

Our agency in Hong Kong is responsible for customers from China.

If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.

The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.

Otherwise, please get in contact with our agency in Hong Kong.

Thanks for understanding.

Please tell me your decision.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER

I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera

Sent from my iPhone

On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:

Dear Mr. Wu,

Thank you for your mail to our CEO.

We feel very sorry about the problem you have with your equipment.

Please get in contact with our agency in Hong Kong.

They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.

Thanks for understanding.

Schmidt Marketing (H.K.) Ltd.

13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong

phone: +852 3650 0668
fax: +852 2968 0682

e-mail: <mailto:infohk@schmidtmarketing.com> infohk@schmidtmarketing.com

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,

But I had a very bad experience when I had some problems with my cameras.

3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.

So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.

Yours fan,

T.C

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
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that any dissemination or copying of this communication is strictly
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----------------------------------------------------------------------------------
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AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
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conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

#2 · 2015-07-03T21:37:11Z
From: teeseewoo@gmail.com
To: Ursula.Brand-Gerheim@leica-camera.com
Subject: the second letter to Leica CEO OLIVER KALTNER

I’m disappoint the Leica Service of Hong Kong, and more than 3 of my Leica Products and the quality problems, that’s why I fly to Germany to fix it.

But, I felt cheated, as I take my M 240 to Head Office, they found out more quality problems of the Leica M Camera, what’s more important, I ask the Leica head quarter to provide me a backup Camera for my emergency using, when I try to use it in a very important even, I found that the backup one(Leica M 240) had the quality problems too!!! I can even not open the machine, it totally doesn’t work!!!!

WHY THE LEICA HAD SO many problems and this problems never on the advertisement? Is this is the Leica Quality?

I totally want to give up the Leica Product, and feel that, Leica’s Service, and Quality is not as good as what they said. The advertisement is cheating! why so many quality problems????

Mr. OLIVER KALTNER, I hope you can give me a real answer why this happened, is this the so call Leica !!

Shame on what happened today in Leica Office!

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年7月2日 15:05
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
重要性: 高

Dear Mr. Wu,

Please tell me how long do you stay in Germany or Wetzlar?

It is because of an appointment in our work shop.

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 1. Juli 2015 16:11
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

Three of my camera, M9, M, M-M is about the CCD cleaning.

And the other lens is about the focus adjustment.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年7月1日 16:41
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Please tell me the serial numbers of the equipment you will bring us for repair and please tell me what is wrong with it.

So I´ll be able to make appointments.

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 30. Juni 2015 21:20
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Thanks, hope to see you soon. And I hope I can pick up some of the camera same day. And go back to china as soon as possible.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 21:16
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for information.

Ø Please follow A5 and A45 to Wetzlar and use on A45 highway-exit 31-Wetzlar-Süd.

Ø Than please drive left hand and follow L3451 towards Wetzlar.

Ø You will find us at the entrance of Wetzlar.

A means Autobahn / Highway

L means Landesstraße / provincial road

Our general opening hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. and the technicians from Customer Care are available from 8:00 a.m. to 2:30 p.m.

I wish you a good trip.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2015 11:00
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?

And when I arrive Leica, who I shall talking to?

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Which means of transport do you prefer?

Taxi or railway?

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 26. Juni 2015 21:53
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear,

My flight will arrive Frankfurt on 3th-July-2015 Morning, I will drive to the headquarter, and can you tell me how to get there?

Looking for your reply.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月26日 19:26
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Please tell me the date you will arrive at Wetzlar.

I´ll try to make an appointment with my boss.

Thanks in advance.

Have a nice weekend.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,

T.C

+86 185 1054 8888

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,

T.C

+86 185 1054 8888

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Our address is as follows:

Leica Camera AG

Customer Care

Am Leitz-Park 5

35578 Wetzlar

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address

Sent from my iPhone

On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:

Dear Mr. Wu,

Thank you for your mail.

Probably there is a big misunderstanding.

Whom did you contact in Beijing?

Our agency in Hong Kong is responsible for customers from China.

If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.

The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.

Otherwise, please get in contact with our agency in Hong Kong.

Thanks for understanding.

Please tell me your decision.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER

I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera

Sent from my iPhone

On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:

Dear Mr. Wu,

Thank you for your mail to our CEO.

We feel very sorry about the problem you have with your equipment.

Please get in contact with our agency in Hong Kong.

They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.

Thanks for understanding.

Schmidt Marketing (H.K.) Ltd.

13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong

phone: +852 3650 0668
fax: +852 2968 0682

e-mail: <mailto:infohk@schmidtmarketing.com> infohk@schmidtmarketing.com

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,

But I had a very bad experience when I had some problems with my cameras.

3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.

So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.

Yours fan,

T.C

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
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008. the second letter to Leica CEO OLIVER KALTNER

thread 14e55eb765df6145 · 2015-07-03 · 48,347 characters

the second letter to Leica CEO OLIVER KALTNER

Thread ID 14e55eb765df6145 · messages 4 · 2015-07-03T21:56:38Z → 2015-07-04T22:56:16Z

#1 · 2015-07-03T21:56:38Z
From: teeseewoo@gmail.com
To: OLIVER.KALTNER@leica-camera.com
Subject: the second letter to Leica CEO OLIVER KALTNER

I’m disappoint the Leica Service of Hong Kong, and more than 3 of my Leica Products and the quality problems, that’s why I fly to Germany to fix it.

But, I felt cheated, as I take my M 240 to Head Office, they found out more quality problems of the Leica M Camera, what’s more important, I ask the Leica head quarter to provide me a backup Camera for my emergency using, when I try to use it in a very important even, I found that the backup one(Leica M 240) had the quality problems too!!! I can even not open the machine, it totally doesn’t work!!!!

WHY THE LEICA HAD SO many problems and this problems never on the advertisement? Is this is the Leica Quality?

I totally want to give up the Leica Product, and feel that, Leica’s Service, and Quality is not as good as what they said. The advertisement is cheating! why so many quality problems????

Mr. OLIVER KALTNER, I hope you can give me a real answer why this happened, is this the so call Leica !!

Shame on what happened today in Leica Office!

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年7月2日 15:05
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
重要性: 高

Dear Mr. Wu,

Please tell me how long do you stay in Germany or Wetzlar?

It is because of an appointment in our work shop.

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 1. Juli 2015 16:11
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

Three of my camera, M9, M, M-M is about the CCD cleaning.

And the other lens is about the focus adjustment.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年7月1日 16:41
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Please tell me the serial numbers of the equipment you will bring us for repair and please tell me what is wrong with it.

So I´ll be able to make appointments.

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 30. Juni 2015 21:20
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Thanks, hope to see you soon. And I hope I can pick up some of the camera same day. And go back to china as soon as possible.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 21:16
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for information.

Ø Please follow A5 and A45 to Wetzlar and use on A45 highway-exit 31-Wetzlar-Süd.

Ø Than please drive left hand and follow L3451 towards Wetzlar.

Ø You will find us at the entrance of Wetzlar.

A means Autobahn / Highway

L means Landesstraße / provincial road

Our general opening hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. and the technicians from Customer Care are available from 8:00 a.m. to 2:30 p.m.

I wish you a good trip.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2015 11:00
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?

And when I arrive Leica, who I shall talking to?

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Which means of transport do you prefer?

Taxi or railway?

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 26. Juni 2015 21:53
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear,

My flight will arrive Frankfurt on 3th-July-2015 Morning, I will drive to the headquarter, and can you tell me how to get there?

Looking for your reply.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月26日 19:26
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Please tell me the date you will arrive at Wetzlar.

I´ll try to make an appointment with my boss.

Thanks in advance.

Have a nice weekend.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2015 20:46
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,

T.C

+86 185 1054 8888

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年6月25日 3:00
收件人: 'Brand-Gerheim, Ursula'
主题: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Ursula Brand & OLIVER KALTNER,

I will fly to Germany at the early July, I will bring all my Leica product to repair in Germany, and I hope that I can have a talk to Mr. OLIVER KALTNER, as I have a lot of complain about the Leica Service in Asia.

Looking for your reply soon.

Yours,

T.C

+86 185 1054 8888

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月24日 16:02
收件人: TC
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.

Our address is as follows:

Leica Camera AG

Customer Care

Am Leitz-Park 5

35578 Wetzlar

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 18:44
An: Brand-Gerheim, Ursula
Betreff: Re: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear I will go to Germany by myself by flight, and will wait for you repair in Germany, please tell me your address

Sent from my iPhone

On 2015年6月23日, at 20:33, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:

Dear Mr. Wu,

Thank you for your mail.

Probably there is a big misunderstanding.

Whom did you contact in Beijing?

Our agency in Hong Kong is responsible for customers from China.

If you wish to send it by yourself from China to Germany, please tell us any other address outside from China for shipment back.

The Chinese customs will make a big trouble if we will send it back to China and you run the risk not to get back your equipment again.

Otherwise, please get in contact with our agency in Hong Kong.

Thanks for understanding.

Please tell me your decision.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2015 13:42
An: Brand-Gerheim, Ursula
Betreff: Re: AW: A Letter to Leica CEO OLIVER KALTNER

I try to contact the agent in Hong Kong, but they ask me to contact the Germany Headquarters, I will buy the air ticket to Germany and visit the Leica Headquarters, and I hope to talk to the Leica CEO about the quality problems of Leica camera

Sent from my iPhone

On 2015年6月23日, at 16:03, Brand-Gerheim, Ursula <Ursula.Brand-Gerheim@leica-camera.com> wrote:

Dear Mr. Wu,

Thank you for your mail to our CEO.

We feel very sorry about the problem you have with your equipment.

Please get in contact with our agency in Hong Kong.

They will support you because it is possible to receive shipments from China but it is not possible to send shipments to China because of the Chinese customs.

Thanks for understanding.

Schmidt Marketing (H.K.) Ltd.

13/F, Chinachem Exchange Square,
No.1 Hoi Wan Street
Quarry Bay, Hong Kong

phone: +852 3650 0668
fax: +852 2968 0682

e-mail: <mailto:infohk@schmidtmarketing.com> infohk@schmidtmarketing.com

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Samstag, 20. Juni 2015 17:00
An: CS
Cc: Looke, Sandra; Info Leica Camera
Betreff: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

I’m a fans of Leica, and I’ve already bought the Leica M9, M, M-M, and M lens include: 50+0.95, 21+1.4, 35+1.4, 50+2, 75+2.8,

But I had a very bad experience when I had some problems with my cameras.

3 of my Leica M camera had some dust or dirt in my camera, and I sent it to Beijing, but I’m not satisfied their service, and they told me that I can complain in Germany, also, my M Lens 50+0.95 also had some focus problems, The Beijing office give me the same answer.

So I decide to complain these to Germany Head Office. And I hope that you can help me solve the problems.

Yours fan,

T.C

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
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AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
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Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
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Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
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Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
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Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
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notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

#2 · 2015-07-04T06:40:36Z
From: Oliver.Kaltner@leica-camera.com
To: teeseewoo@gmail.com
Cc: Reinhold.Boxler@leica-camera.com, Markus.Limberger@leica-camera.com
Subject: RE: the second letter to Leica CEO OLIVER KALTNER

Mr T.C,

thanks for bringing this issue to my personal attention.
I am sorry for all your inconvenience and disappointment.

In order to get a concrete picture of your issues and to fix them quickly you will get contacted by Mr. Boxler who is heading our Customer Care department. I also copied Mr. Limberger on this email stream who is our COO and with this also in charge of CC.

Leica is committed to deliver best product and Customer Care. Obviously we need to convince you that we work hard every day with each product that we deserve the premium status. However, customer feedback like yours is an important hint that this is not self given.

I hope we can fix all issues soonest and to your full satisfaction.

With best regards,

Oliver Kaltner
CEO
Leica Camera AG

Sent from my iPhone

---- Ursprüngliche Nachricht ----

Von: T.C <teeseewoo@gmail.com>
Datum: 3. Juli 2015 11:56 nachm. MESZ
An: Kaltner, Oliver <Oliver.Kaltner@leica-camera.com>
Betreff: the second letter to Leica CEO OLIVER KALTNER

I’m disappoint the Leica Service of Hong Kong, and more than 3 of my Leica Products and the quality problems, that’s why I fly to Germany to fix it.

But, I felt cheated, as I take my M 240 to Head Office, they found out more quality problems of the Leica M Camera, what’s more important, I ask the Leica head quarter to provide me a backup Camera for my emergency using, when I try to use it in a very important even, I found that the backup one(Leica M 240) had the quality problems too!!! I can even not open the machine, it totally doesn’t work!!!!

WHY THE LEICA HAD SO many problems and this problems never on the advertisement? Is this is the Leica Quality?

I totally want to give up the Leica Product, and feel that, Leica’s Service, and Quality is not as good as what they said. The advertisement is cheating! why so many quality problems????

Mr. OLIVER KALTNER, I hope you can give me a real answer why this happened, is this the so call Leica !!

Shame on what happened today in Leica Office!

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年7月2日 15:05
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER
重要性: 高

Dear Mr. Wu,

Please tell me how long do you stay in Germany or Wetzlar?
It is because of an appointment in our work shop.

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 1. Juli 2015 16:11
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

Three of my camera, M9, M, M-M is about the CCD cleaning.

And the other lens is about the focus adjustment.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年7月1日 16:41
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.
Please tell me the serial numbers of the equipment you will bring us for repair and please tell me what is wrong with it.
So I´ll be able to make appointments.

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 30. Juni 2015 21:20
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Thanks, hope to see you soon. And I hope I can pick up some of the camera same day. And go back to china as soon as possible.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 21:16
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for information.

Ø Please follow A5 and A45 to Wetzlar and use on A45 highway-exit 31-Wetzlar-Süd.

Ø Than please drive left hand and follow L3451 towards Wetzlar.

Ø You will find us at the entrance of Wetzlar.

A means Autobahn / Highway

L means Landesstraße / provincial road

Our general opening hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. and the technicians from Customer Care are available from 8:00 a.m. to 2:30 p.m.

I wish you a good trip.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2015 11:00
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?

And when I arrive Leica, who I shall talking to?

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.
Which means of transport do you prefer?
Taxi or railway?

Thanks in advance.

Kind regards

Customer Care &n

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it

#3 · 2015-07-04T22:49:12Z
From: teeseewoo@gmail.com
To: Oliver.Kaltner@leica-camera.com
Cc: Reinhold.Boxler@leica-camera.com, Markus.Limberger@leica-camera.com
Subject: 答复: the second letter to Leica CEO OLIVER KALTNER

Dear Oliver Kaltner,

Thanks for your quick reply. And I thank you for your sincerely.

Because of Leica's branding, I bought 3 Leica M cameras, and more than 7 Leica M Lens, including the 50 0.95, which is said to be the best one more than 15,000 Euro in Mainland China. But neither the M Camera or the Lens, have the same problems.

For the Leica M Camera, 3 of them get dirty very easy and impossible for the client to clean it, what's more, two of them out of focus problems.

I talk to the Leica Fans Group in Mainland China, there are at least 5 of my friends facing the same

I try to go the Both the Beijing & Hong Kong Leica Marketing Office, the first time I go to Beijing Office, there are very nice, just like Leica Germany Office, but after long time, after checking, they said No, they can not fix that, I should go to Hong Kong.

When I go to Hong Kong, same, they said yes, but No, very nice, and professional, but never make any solutions.

The Leica Fans Group suggest me to go to Singapore, they said the Singapore Leica might help me, then I make the decision flying to Germany, head quarter, and try to write the email to you, more than 10 email, and finally, I got your reply.

I take 3 Leica M cameras, 6 M Lens to Leica Headquarter, all of the had the quality problems, for the M9, I believe it should time a long time to fix, but I never image that, for my M 240, it has the focus problems again.

I required to get the M 240 back, because I need to use it to take the photos in France , but the new problems happened, the Leica staff did not know whether it is cleaned or not, it had the problems, I can take it away, without fixed.

Them I give up to take my M 240, and take your back up one, and I give up to talk to you, because I still believe the Leica can help me to solve the problems, and I still can use your backup M 240 for photographing.

But your "backup" M 240, my 4th Leica M caerma, DID NOT WORK!!! . So , I'm now in France, can not work for photograph any more!!!

Can for my conclusion, 4 of my 4 Leica M camera, all of them had the quality problems, "Leica is meaning reliable". But now, 4 of my 4 Leica M Camera, had the quality problems.

And some of my friends in Beijing, had the same problems too, if you need, I can help you to statistics how many Leica Fans complaining this in China. I'm not sure whether the Leica Fans in other countries had some many quality problems, but in China, maybe I'm the first client who really flight to Germany for this small quality problems, but I did want you to know that, more and more Chinese clients complaining this, and I hope the Leica can keep your branding, a reliable brand.

I'm looking for your reply. Now I can not use the Leica M for photographing, but I still looking for that, Leica and provide me a reliable product, not bad quality for bad Leica M Camera instead any more.

Yours,

T.C

-----邮件原件-----
发件人: Kaltner, Oliver [mailto:Oliver.Kaltner@leica-camera.com]
发送时间: 2015年7月4日 14:41
收件人: teeseewoo@gmail.com
抄送: Boxler, Reinhold; Limberger, Markus
主题: RE: the second letter to Leica CEO OLIVER KALTNER

Mr T.C,

thanks for bringing this issue to my personal attention.
I am sorry for all your inconvenience and disappointment.

I hope we can fix all issues soonest and to your full satisfaction.

With best regards,

Oliver Kaltner
CEO
Leica Camera AG

Sent from my iPhone

---- Ursprüngliche Nachricht ----

Von: T.C <teeseewoo@gmail.com>
Datum: 3. Juli 2015 11:56 nachm. MESZ
An: Kaltner, Oliver <Oliver.Kaltner@leica-camera.com>
Betreff: the second letter to Leica CEO OLIVER KALTNER

I’m disappoint the Leica Service of Hong Kong, and more than 3 of my Leica Products and the quality problems, that’s why I fly to Germany to fix it.

WHY THE LEICA HAD SO many problems and this problems never on the advertisement? Is this is the Leica Quality?

I totally want to give up the Leica Product, and feel that, Leica’s Service, and Quality is not as good as what they said. The advertisement is cheating! why so many quality problems????

Mr. OLIVER KALTNER, I hope you can give me a real answer why this happened, is this the so call Leica !!

Shame on what happened today in Leica Office!

Dear Mr. Wu,

Please tell me how long do you stay in Germany or Wetzlar?
It is because of an appointment in our work shop.

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 1. Juli 2015 16:11
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

Three of my camera, M9, M, M-M is about the CCD cleaning.

And the other lens is about the focus adjustment.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年7月1日 16:41
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.
Please tell me the serial numbers of the equipment you will bring us for repair and please tell me what is wrong with it.
So I´ll be able to make appointments.

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 30. Juni 2015 21:20
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Thanks, hope to see you soon. And I hope I can pick up some of the camera same day. And go back to china as soon as possible.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 21:16
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for information.

Ø Please follow A5 and A45 to Wetzlar and use on A45 highway-exit 31-Wetzlar-Süd.

Ø Than please drive left hand and follow L3451 towards Wetzlar.

Ø You will find us at the entrance of Wetzlar.

A means Autobahn / Highway

L means Landesstraße / provincial road

Our general opening hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. and the technicians from Customer Care are available from 8:00 a.m. to 2:30 p.m.

I wish you a good trip.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2015 11:00
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?

And when I arrive Leica, who I shall talking to?

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.
Which means of transport do you prefer?
Taxi or railway?

Thanks in advance.

Kind regards

Customer Care &n

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible for delivery of the message to the intended recipient), please be aware that any dissemination or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify us by replying to the message and deleting it from your computer. In such case, you should destroy this message and kindly notify the sender by reply email. Please advise immediately if you or your employer does not consent to email or messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of Leica Camera AG shall be understood as neither given nor endorsed by it

#4 · 2015-07-04T22:56:16Z
From: teeseewoo@gmail.com
To: Oliver.Kaltner@leica-camera.com
Cc: Reinhold.Boxler@leica-camera.com, Markus.Limberger@leica-camera.com
Subject: Re: the second letter to Leica CEO OLIVER KALTNER

One more information, this time I went to Leica Head Office, I still trust the Leica, and bought two Leica Products, the Leica Tripot, and Ball-and-socket head, for M 240 night view photograph. But I disappoint again, as I cannot image the 4th Leica M camera can totally stop working.

-----邮件原件-----
发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年7月5日 6:49
收件人: 'Kaltner, Oliver'
抄送: 'Boxler, Reinhold'; 'Limberger, Markus'
主题: 答复: the second letter to Leica CEO OLIVER KALTNER
重要性: 高

Dear Oliver Kaltner,

Thanks for your quick reply. And I thank you for your sincerely.

For the Leica M Camera, 3 of them get dirty very easy and impossible for the client to clean it, what's more, two of them out of focus problems.

I talk to the Leica Fans Group in Mainland China, there are at least 5 of my friends facing the same

When I go to Hong Kong, same, they said yes, but No, very nice, and professional, but never make any solutions.

But your "backup" M 240, my 4th Leica M caerma, DID NOT WORK!!! . So , I'm now in France, can not work for photograph any more!!!

Can for my conclusion, 4 of my 4 Leica M camera, all of them had the quality problems, "Leica is meaning reliable". But now, 4 of my 4 Leica M Camera, had the quality problems.

Yours,

T.C

Mr T.C,

thanks for bringing this issue to my personal attention.
I am sorry for all your inconvenience and disappointment.

I hope we can fix all issues soonest and to your full satisfaction.

With best regards,

Oliver Kaltner
CEO
Leica Camera AG

Sent from my iPhone

---- Ursprüngliche Nachricht ----

Von: T.C <teeseewoo@gmail.com>
Datum: 3. Juli 2015 11:56 nachm. MESZ
An: Kaltner, Oliver <Oliver.Kaltner@leica-camera.com>
Betreff: the second letter to Leica CEO OLIVER KALTNER

I’m disappoint the Leica Service of Hong Kong, and more than 3 of my Leica Products and the quality problems, that’s why I fly to Germany to fix it.

WHY THE LEICA HAD SO many problems and this problems never on the advertisement? Is this is the Leica Quality?

I totally want to give up the Leica Product, and feel that, Leica’s Service, and Quality is not as good as what they said. The advertisement is cheating! why so many quality problems????

Mr. OLIVER KALTNER, I hope you can give me a real answer why this happened, is this the so call Leica !!

Shame on what happened today in Leica Office!

Dear Mr. Wu,

Please tell me how long do you stay in Germany or Wetzlar?
It is because of an appointment in our work shop.

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 1. Juli 2015 16:11
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear OLIVER KALTNER,

Three of my camera, M9, M, M-M is about the CCD cleaning.

And the other lens is about the focus adjustment.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年7月1日 16:41
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.
Please tell me the serial numbers of the equipment you will bring us for repair and please tell me what is wrong with it.
So I´ll be able to make appointments.

Thanks in advance.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 30. Juni 2015 21:20
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Thanks, hope to see you soon. And I hope I can pick up some of the camera same day. And go back to china as soon as possible.

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 21:16
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for information.

Ø Please follow A5 and A45 to Wetzlar and use on A45 highway-exit 31-Wetzlar-Süd.

Ø Than please drive left hand and follow L3451 towards Wetzlar.

Ø You will find us at the entrance of Wetzlar.

A means Autobahn / Highway

L means Landesstraße / provincial road

Our general opening hours are Monday to Friday from 8:00 a.m. to 5:00 p.m. and the technicians from Customer Care are available from 8:00 a.m. to 2:30 p.m.

I wish you a good trip.

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2015 11:00
An: Brand-Gerheim, Ursula
Betreff: 答复: AW: AW: A Letter to Leica CEO OLIVER KALTNER

I’ve hired a car to drive to your office, from the Frankfurt international Airport. Can you tell me how to get there?

And when I arrive Leica, who I shall talking to?

发件人: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
发送时间: 2015年6月29日 16:19
收件人: T.C
主题: AW: AW: AW: A Letter to Leica CEO OLIVER KALTNER

Dear Mr. Wu,

Thank you for your mail.
Which means of transport do you prefer?
Taxi or railway?

Thanks in advance.

Kind regards

Customer Care &n

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
Markus Limberger,
Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible for delivery of the message to the intended recipient), please be aware that any dissemination or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify us by replying to the message and deleting it from your computer. In such case, you should destroy this message and kindly notify the sender by reply email. Please advise immediately if you or your employer does not consent to email or messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of Leica Camera AG shall be understood as neither given nor endorsed by it

009. 已读: the second letter to Leica CEO OLIVER KALTNER

thread 14e57c084990bcd0 · 2015-07-04 · 209 characters

已读: the second letter to Leica CEO OLIVER KALTNER

Thread ID 14e57c084990bcd0 · messages 1 · 2015-07-04T06:28:27Z → 2015-07-04T06:28:27Z

#1 · 2015-07-04T06:28:27Z
From: Oliver.Kaltner@leica-camera.com
To: teeseewoo@gmail.com
Subject: 已读: the second letter to Leica CEO OLIVER KALTNER

您的邮件

   截止: Kaltner, Oliver
   主题: the second letter to Leica CEO OLIVER KALTNER
   已发送: 2015年7月3日 23:56:38 (UTC+01:00)阿姆斯特丹，柏林，伯尔尼，罗马，斯德哥尔摩，维也纳

 已在 2015年7月4日 8:28:27 (UTC+01:00)阿姆斯特丹，柏林，伯尔尼，罗马，斯德哥尔摩，维也纳 阅读。

010. 已读: 答复: the second letter to Leica CEO OLIVER KALTNER

thread 14e5c952f0ab51b6 · 2015-07-05 · 138 characters

已读: 答复: the second letter to Leica CEO OLIVER KALTNER

Thread ID 14e5c952f0ab51b6 · messages 1 · 2015-07-05T04:59:13Z → 2015-07-05T04:59:13Z

#1 · 2015-07-05T04:59:13Z
From: Oliver.Kaltner@leica-camera.com
To: teeseewoo@gmail.com
Subject: 已读: 答复: the second letter to Leica CEO OLIVER KALTNER

您的邮件

   截止: Kaltner, Oliver
   主题: 答复: the second letter to Leica CEO OLIVER KALTNER
   已发送: 2015年7月5日 0:49:12

 已在 2015年7月5日 6:59:13 阅读。

011. 已读: Re: the second letter to Leica CEO OLIVER KALTNER

thread 14e5c959aa4f48db · 2015-07-05 · 138 characters

已读: Re: the second letter to Leica CEO OLIVER KALTNER

Thread ID 14e5c959aa4f48db · messages 1 · 2015-07-05T04:59:42Z → 2015-07-05T04:59:42Z

#1 · 2015-07-05T04:59:42Z
From: Oliver.Kaltner@leica-camera.com
To: teeseewoo@gmail.com
Subject: 已读: Re: the second letter to Leica CEO OLIVER KALTNER

您的邮件

   截止: Kaltner, Oliver
   主题: Re: the second letter to Leica CEO OLIVER KALTNER
   已发送: 2015年7月5日 0:56:16

 已在 2015年7月5日 6:59:42 阅读。

012. 已读: Re: the second letter to Leica CEO OLIVER KALTNER

thread 14e5d46c5f690dd8 · 2015-07-05 · 141 characters

已读: Re: the second letter to Leica CEO OLIVER KALTNER

Thread ID 14e5d46c5f690dd8 · messages 1 · 2015-07-05T08:13:11Z → 2015-07-05T08:13:11Z

#1 · 2015-07-05T08:13:11Z
From: Markus.Limberger@leica-camera.com
To: teeseewoo@gmail.com
Subject: 已读: Re: the second letter to Leica CEO OLIVER KALTNER

您的邮件

   截止: Limberger, Markus
   主题: Re: the second letter to Leica CEO OLIVER KALTNER
   已发送: 2015年7月5日 0:56:16

 已在 2015年7月5日 10:13:11 阅读。

013. follow up to our phone call

thread 14e629abfe9351e5 · 2015-07-06 · 392 characters

follow up to our phone call

Thread ID 14e629abfe9351e5 · messages 1 · 2015-07-06T09:03:01Z → 2015-07-06T09:03:01Z

#1 · 2015-07-06T09:03:01Z
From: Katja.MacPherson@leica-camera.com
To: teeseewoo@gmail.com
Cc: Michel.Razafimahefa@leica-camera.com
Subject: follow up to our phone call

Dear T.C.

My sincere apologies again for all the inconvenience you are experiencing.
We are currently in the process of contacting our colleagues at the Leica Store in Paris to make arrangements for a new lean camera.

I will call you with all necessary information as soon as the details are available. Thank you for your patience!

Mit freundlichen Gruessen / kind regards
Katja MacPherson

014. Loan camera Leica Store Paris

thread 14e633caec1ec3a6 · 2015-07-06 · 21,888 characters

Loan camera Leica Store Paris

Thread ID 14e633caec1ec3a6 · messages 5 · 2015-07-06T11:59:53Z → 2015-07-07T10:25:08Z

#1 · 2015-07-06T11:59:53Z
From: Katja.MacPherson@leica-camera.com
To: teeseewoo@gmail.com
Cc: herve.ropp@leica-camera.fr
Subject: Loan camera Leica Store Paris

Dear Mr Wu

As discussed on the phone we have arranged with our colleague at the Leica Store Paris, Mr Herve Ropp, that you can pick up a loan camera (M240) there.

The address is:

Leica Store Paris
54 Boulevard Beaumarchais
75011 Paris

Please note that the store is actually closed today, but Herve is expecting you. Please call him when you are at the store, his phone number is +33 681679276 or
just knock on the window.

Please hand the loan camera, which you received from me, over to him - he will ship it back to us. You may keep the loan camera, you will receive from him in return, and drop it off here in our service facility when you come to pick up your own cameras and lenses.

Mit freundlichen Gruessen / kind regards
Katja MacPherson
Leica Camera AG
Kundendienst / Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> /
katja.macpherson@leica-camera.com<mailto:katja.macpherson@leica-camera.com> Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

The Leica Camera Blog http://blog.leica-camera.com

----------------------------------------------------------------------------------

Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany

AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966

Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann

Vorstand: Oliver Kaltner (Vorstandsvorsitzender),

                Markus Limberger,

                Ronald Marcel Peters

----------------------------------------------------------------------------------

Privileged/Confidential Information may be contained in this message.

If you are not the addressee indicated in this message (or responsible

for delivery of the message to the intended recipient), please be aware

that any dissemination or copying of this communication is strictly

prohibited. If you have received this communication in error, please

immediately notify us by replying to the message and deleting it from

your computer. In such case, you should destroy this message and kindly

notify the sender by reply email. Please advise immediately if you or your

employer does not consent to email or messages of this kind. Opinions,

conclusions and other information in this message that do not relate to the

official business of Leica Camera AG shall be understood as neither given

nor endorsed by it.

#2 · 2015-07-06T12:41:40Z
From: teeseewoo@gmail.com
To: Katja.MacPherson@leica-camera.com
Cc: herve.ropp@leica-camera.fr
Subject: Re: Loan camera Leica Store Paris

Dear Katja, thanks for your help, but It's too late and to far away for me to get to Leica Store now.

I will try to use the Canon Camera instead.

Sent from my iPhone

> On 2015年7月6日, at 19:59, Macpherson, Katja <Katja.MacPherson@leica-camera.com> wrote:
>
> Dear Mr Wu
>
> As discussed on the phone we have arranged with our colleague at the Leica Store Paris, Mr Herve Ropp, that you can pick up a loan camera (M240) there.
>
> The address is:
>
> Leica Store Paris
> 54 Boulevard Beaumarchais
> 75011 Paris
>
> Please note that the store is actually closed today, but Herve is expecting you. Please call him when you are at the store, his phone number is +33 681679276 or
> just knock on the window.
>
> Please hand the loan camera, which you received from me, over to him – he will ship it back to us. You may keep the loan camera, you will receive from him in return, and drop it off here in our service facility when you come to pick up your own cameras and lenses.
>
> Mit freundlichen Gruessen / kind regards
> Katja MacPherson
> Leica Camera AG
> Kundendienst / Customer Care
> Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com /
> katja.macpherson@leica-camera.com Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339
>
>
> The Leica Camera Blog http://blog.leica-camera.com
> ----------------------------------------------------------------------------------
> Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
> AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
> Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
> Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
> Markus Limberger,
> Ronald Marcel Peters
> ----------------------------------------------------------------------------------
> Privileged/Confidential Information may be contained in this message.
> If you are not the addressee indicated in this message (or responsible
> for delivery of the message to the intended recipient), please be aware
> that any dissemination or copying of this communication is strictly
> prohibited. If you have received this communication in error, please
> immediately notify us by replying to the message and deleting it from
> your computer. In such case, you should destroy this message and kindly
> notify the sender by reply email. Please advise immediately if you or your
> employer does not consent to email or messages of this kind. Opinions,
> conclusions and other information in this message that do not relate to the
> official business of Leica Camera AG shall be understood as neither given
> nor endorsed by it.
>
>

#3 · 2015-07-06T13:49:22Z
From: Katja.MacPherson@leica-camera.com
To: teeseewoo@gmail.com
Cc: Michel.Razafimahefa@leica-camera.com, herve.ropp@leica-camera.fr
Subject: AW: Loan camera Leica Store Paris

Dear T.C.

Thank you for the information.

We will gladly ship a loan camera to your hotel if that is more convenient for you. Please let us know if that is an option, thank you.

Mit freundlichen Gruessen / kind regards
Katja MacPherson
Leica Camera AG
Kundendienst / Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> /
katja.macpherson@leica-camera.com<mailto:katja.macpherson@leica-camera.com> Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 6. Juli 2015 14:42
An: Macpherson, Katja
Cc: herve.ropp@leica-camera.fr
Betreff: Re: Loan camera Leica Store Paris

Dear Katja, thanks for your help, but It's too late and to far away for me to get to Leica Store now.

I will try to use the Canon Camera instead.

Sent from my iPhone

On 2015年7月6日, at 19:59, Macpherson, Katja <Katja.MacPherson@leica-camera.com<mailto:Katja.MacPherson@leica-camera.com>> wrote:
Dear Mr Wu

As discussed on the phone we have arranged with our colleague at the Leica Store Paris, Mr Herve Ropp, that you can pick up a loan camera (M240) there.

The address is:

Leica Store Paris
54 Boulevard Beaumarchais
75011 Paris

Please note that the store is actually closed today, but Herve is expecting you. Please call him when you are at the store, his phone number is +33 681679276 or
just knock on the window.

Please hand the loan camera, which you received from me, over to him – he will ship it back to us. You may keep the loan camera, you will receive from him in return, and drop it off here in our service facility when you come to pick up your own cameras and lenses.

Mit freundlichen Gruessen / kind regards
Katja MacPherson
Leica Camera AG
Kundendienst / Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> /
katja.macpherson@leica-camera.com<mailto:katja.macpherson@leica-camera.com> Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it

#4 · 2015-07-07T08:33:37Z
From: teeseewoo@gmail.com
To: Katja.MacPherson@leica-camera.com
Cc: Michel.Razafimahefa@leica-camera.com, herve.ropp@leica-camera.fr
Subject: 答复: Loan camera Leica Store Paris

Dear Katja MacPherson

I stay in InterContinental le Grand, but I need to leave today, so I think we do not have enough time.

But I still want to say thank you any way, I just wonder why my Leica M Cameras have so many quality problems.

Thanks for your quick reply.

Keep in touch.

发件人: Macpherson, Katja [mailto:Katja.MacPherson@leica-camera.com]
发送时间: 2015年7月6日 21:49
收件人: TC
抄送: Razafimahefa, Michel; herve.ropp@leica-camera.fr
主题: AW: Loan camera Leica Store Paris

Dear T.C.

Thank you for the information.

We will gladly ship a loan camera to your hotel if that is more convenient for you. Please let us know if that is an option, thank you.

Mit freundlichen Gruessen / kind regards

Katja MacPherson

Leica Camera AG

Kundendienst / Customer Care

Am Leitz-Park 5 / D-35578 Wetzlar / Germany <http://www.leica-camera.com/> www.leica-camera.com /

 <mailto:katja.macpherson@leica-camera.com> katja.macpherson@leica-camera.com Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 6. Juli 2015 14:42
An: Macpherson, Katja
Cc: herve.ropp@leica-camera.fr
Betreff: Re: Loan camera Leica Store Paris

Dear Katja, thanks for your help, but It's too late and to far away for me to get to Leica Store now.

I will try to use the Canon Camera instead.

Sent from my iPhone

On 2015年7月6日, at 19:59, Macpherson, Katja <Katja.MacPherson@leica-camera.com> wrote:

Dear Mr Wu

As discussed on the phone we have arranged with our colleague at the Leica Store Paris, Mr Herve Ropp, that you can pick up a loan camera (M240) there.

The address is:

Leica Store Paris

54 Boulevard Beaumarchais

75011 Paris

Please note that the store is actually closed today, but Herve is expecting you. Please call him when you are at the store, his phone number is +33 681679276 or

just knock on the window.

Please hand the loan camera, which you received from me, over to him – he will ship it back to us. You may keep the loan camera, you will receive from him in return, and drop it off here in our service facility when you come to pick up your own cameras and lenses.

Mit freundlichen Gruessen / kind regards

Katja MacPherson

Leica Camera AG

Kundendienst / Customer Care

Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com <http://www.leica-camera.com/> /

 <mailto:katja.macpherson@leica-camera.com> katja.macpherson@leica-camera.com Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

#5 · 2015-07-07T10:25:08Z
From: Katja.MacPherson@leica-camera.com
To: teeseewoo@gmail.com
Subject: AW: Loan camera Leica Store Paris

Dear T.C.

Thank you for your email.

Our sincere apology for all the problems you are experiencing! We are currently processing your order and would like to know when we can expect you back at our headquarter in Wetzlar.

You mentioned 15 July, is this a set date?

Mit freundlichen Gruessen / kind regards
Katja MacPherson
Leica Camera AG
Kundendienst / Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> /
katja.macpherson@leica-camera.com<mailto:katja.macpherson@leica-camera.com> Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 7. Juli 2015 10:34
An: Macpherson, Katja
Cc: Razafimahefa, Michel; herve.ropp@leica-camera.fr
Betreff: 答复: Loan camera Leica Store Paris

Dear Katja MacPherson

I stay in InterContinental le Grand, but I need to leave today, so I think we do not have enough time.

But I still want to say thank you any way, I just wonder why my Leica M Cameras have so many quality problems.

Thanks for your quick reply.

Keep in touch.

发件人: Macpherson, Katja [mailto:Katja.MacPherson@leica-camera.com]
发送时间: 2015年7月6日 21:49
收件人: TC
抄送: Razafimahefa, Michel; herve.ropp@leica-camera.fr<mailto:herve.ropp@leica-camera.fr>
主题: AW: Loan camera Leica Store Paris

Dear T.C.

Thank you for the information.

We will gladly ship a loan camera to your hotel if that is more convenient for you. Please let us know if that is an option, thank you.

Mit freundlichen Gruessen / kind regards
Katja MacPherson
Leica Camera AG
Kundendienst / Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> /
katja.macpherson@leica-camera.com<mailto:katja.macpherson@leica-camera.com> Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 6. Juli 2015 14:42
An: Macpherson, Katja
Cc: herve.ropp@leica-camera.fr<mailto:herve.ropp@leica-camera.fr>
Betreff: Re: Loan camera Leica Store Paris

Dear Katja, thanks for your help, but It's too late and to far away for me to get to Leica Store now.

I will try to use the Canon Camera instead.

Sent from my iPhone

On 2015年7月6日, at 19:59, Macpherson, Katja <Katja.MacPherson@leica-camera.com<mailto:Katja.MacPherson@leica-camera.com>> wrote:
Dear Mr Wu

As discussed on the phone we have arranged with our colleague at the Leica Store Paris, Mr Herve Ropp, that you can pick up a loan camera (M240) there.

The address is:

Leica Store Paris
54 Boulevard Beaumarchais
75011 Paris

Please note that the store is actually closed today, but Herve is expecting you. Please call him when you are at the store, his phone number is +33 681679276 or
just knock on the window.

Please hand the loan camera, which you received from me, over to him – he will ship it back to us. You may keep the loan camera, you will receive from him in return, and drop it off here in our service facility when you come to pick up your own cameras and lenses.

Mit freundlichen Gruessen / kind regards
Katja MacPherson
Leica Camera AG
Kundendienst / Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> /
katja.macpherson@leica-camera.com<mailto:katja.macpherson@leica-camera.com> Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it

015. order 811072

thread 14e721bc521aed26 · 2015-07-09 · 10,107 characters

order 811072

Thread ID 14e721bc521aed26 · messages 4 · 2015-07-09T09:18:14Z → 2015-07-12T13:24:48Z

#1 · 2015-07-09T09:18:14Z
From: Katja.MacPherson@leica-camera.com
To: teeseewoo@gmail.com
Subject: order 811072

Dear T.C

We are currently completing the repair of your equipment and would like to know when to expect you back here in Wetzlar.

Thank you for a quick reply.

Mit freundlichen Gruessen / kind regards
Katja MacPherson
Leica Camera AG
Kundendienst / Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> /
katja.macpherson@leica-camera.com<mailto:katja.macpherson@leica-camera.com> Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

The Leica Camera Blog http://blog.leica-camera.com

----------------------------------------------------------------------------------

Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany

AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966

Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann

Vorstand: Oliver Kaltner (Vorstandsvorsitzender),

                Markus Limberger,

                Ronald Marcel Peters

----------------------------------------------------------------------------------

Privileged/Confidential Information may be contained in this message.

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nor endorsed by it.

#2 · 2015-07-09T11:59:47Z
From: teeseewoo@gmail.com
To: Katja.MacPherson@leica-camera.com
Subject: 答复: order 811072

I’m now in France, and will go back to Germany next week, now I hope you
can tell me why the Leica Camera had so many quality problems. And will my
camera has the same problems again？

发件人: Macpherson, Katja [mailto:Katja.MacPherson@leica-camera.com]
发送时间: 2015年7月9日 17:18
收件人: teeseewoo@gmail.com
主题: order 811072
重要性: 高

Dear T.C

We are currently completing the repair of your equipment and would like to
know when to expect you back here in Wetzlar.

Thank you for a quick reply.

Mit freundlichen Gruessen / kind regards

Katja MacPherson

Leica Camera AG

Kundendienst / Customer Care

Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com
<http://www.leica-camera.com/> /

 <mailto:katja.macpherson@leica-camera.com>
katja.macpherson@leica-camera.com Telephone +49(0)6441-2080-820/ Fax
+49(0)6441-2080-339

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------
------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------
------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

#3 · 2015-07-09T12:53:03Z
From: Katja.MacPherson@leica-camera.com
To: teeseewoo@gmail.com
Subject: AW: order 811072

Dear T.C

Thank you for your response.

We have almost completed your order now and will be happy to see you next Thursday.

Mit freundlichen Gruessen / kind regards
Katja MacPherson
Leica Camera AG
Kundendienst / Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> /
katja.macpherson@leica-camera.com<mailto:katja.macpherson@leica-camera.com> Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 9. Juli 2015 14:00
An: Macpherson, Katja
Betreff: 答复: order 811072

I’m now in France, and will go back to Germany next week, now I hope you can tell me why the Leica Camera had so many quality problems. And will my camera has the same problems again？

发件人: Macpherson, Katja [mailto:Katja.MacPherson@leica-camera.com]
发送时间: 2015年7月9日 17:18
收件人: teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>
主题: order 811072
重要性: 高

Dear T.C

We are currently completing the repair of your equipment and would like to know when to expect you back here in Wetzlar.

Thank you for a quick reply.

Mit freundlichen Gruessen / kind regards
Katja MacPherson
Leica Camera AG
Kundendienst / Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> /
katja.macpherson@leica-camera.com<mailto:katja.macpherson@leica-camera.com> Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it

#4 · 2015-07-12T13:24:48Z
From: teeseewoo@gmail.com
To: Katja.MacPherson@leica-camera.com
Subject: Re: 答复: order 811072

I’m now in France, and will go back to Germany next week, now I hope you can tell me why the Leica Camera had so many quality problems. And will my camera has the same problems again？
>
> 发件人: Macpherson, Katja [mailto:Katja.MacPherson@leica-camera.com]
> 发送时间: 2015年7月9日 17:18
> 收件人: teeseewoo@gmail.com
> 主题: order 811072
> 重要性: 高
>
> Dear T.C
>
> We are currently completing the repair of your equipment and would like to know when to expect you back here in Wetzlar.
>
> Thank you for a quick reply.
>
> Mit freundlichen Gruessen / kind regards
> Katja MacPherson
> Leica Camera AG
> Kundendienst / Customer Care
> Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com /
> katja.macpherson@leica-camera.com Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339
>
>
> The Leica Camera Blog http://blog.leica-camera.com
> ----------------------------------------------------------------------------------
> Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
> AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
> Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
> Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
> Markus Limberger,
> Ronald Marcel Peters
> ----------------------------------------------------------------------------------
> Privileged/Confidential Information may be contained in this message.
> If you are not the addressee indicated in this message (or responsible
> for delivery of the message to the intended recipient), please be aware
> that any dissemination or copying of this communication is strictly
> prohibited. If you have received this communication in error, please
> immediately notify us by replying to the message and deleting it from
> your computer. In such case, you should destroy this message and kindly
> notify the sender by reply email. Please advise immediately if you or your
> employer does not consent to email or messages of this kind. Opinions,
> conclusions and other information in this message that do not relate to the
> official business of Leica Camera AG shall be understood as neither given
> nor endorsed by it.
>
>

016. about the Leica many many quality problems

thread 14e771dd4651615b · 2015-07-10 · 74,186 characters

about the Leica many many quality problems

Thread ID 14e771dd4651615b · messages 9 · 2015-07-10T08:39:05Z → 2015-07-17T06:48:24Z

#1 · 2015-07-10T08:39:05Z
From: teeseewoo@gmail.com
To: Katja.MacPherson@leica-camera.com
Cc: Michel.Razafimahefa@leica-camera.com, herve.ropp@leica-camera.fr
Subject: about the Leica many many quality problems

Katja MacPherson

I will try to arrived the Wetzlar on 16, it is really far away from the Frankfort. And the question I asked you, your colleges still not reply yet.

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年7月7日 16:34
收件人: 'Macpherson, Katja'
抄送: 'Razafimahefa, Michel'; 'herve.ropp@leica-camera.fr'
主题: 答复: Loan camera Leica Store Paris

Dear Katja MacPherson

I stay in InterContinental le Grand, but I need to leave today, so I think we do not have enough time.

But I still want to say thank you any way, I just wonder why my Leica M Cameras have so many quality problems.

Thanks for your quick reply.

Keep in touch.

发件人: Macpherson, Katja [mailto:Katja.MacPherson@leica-camera.com]
发送时间: 2015年7月6日 21:49
收件人: TC
抄送: Razafimahefa, Michel; herve.ropp@leica-camera.fr
主题: AW: Loan camera Leica Store Paris

Dear T.C.

Thank you for the information.

We will gladly ship a loan camera to your hotel if that is more convenient for you. Please let us know if that is an option, thank you.

Mit freundlichen Gruessen / kind regards

Katja MacPherson

Leica Camera AG

Kundendienst / Customer Care

Am Leitz-Park 5 / D-35578 Wetzlar / Germany <http://www.leica-camera.com/> www.leica-camera.com /

 <mailto:katja.macpherson@leica-camera.com> katja.macpherson@leica-camera.com Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 6. Juli 2015 14:42
An: Macpherson, Katja
Cc: herve.ropp@leica-camera.fr
Betreff: Re: Loan camera Leica Store Paris

Dear Katja, thanks for your help, but It's too late and to far away for me to get to Leica Store now.

I will try to use the Canon Camera instead.

Sent from my iPhone

On 2015年7月6日, at 19:59, Macpherson, Katja <Katja.MacPherson@leica-camera.com> wrote:

Dear Mr Wu

As discussed on the phone we have arranged with our colleague at the Leica Store Paris, Mr Herve Ropp, that you can pick up a loan camera (M240) there.

The address is:

Leica Store Paris

54 Boulevard Beaumarchais

75011 Paris

Please note that the store is actually closed today, but Herve is expecting you. Please call him when you are at the store, his phone number is +33 681679276 or

just knock on the window.

Please hand the loan camera, which you received from me, over to him – he will ship it back to us. You may keep the loan camera, you will receive from him in return, and drop it off here in our service facility when you come to pick up your own cameras and lenses.

Mit freundlichen Gruessen / kind regards

Katja MacPherson

Leica Camera AG

Kundendienst / Customer Care

Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com <http://www.leica-camera.com/> /

 <mailto:katja.macpherson@leica-camera.com> katja.macpherson@leica-camera.com Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

#2 · 2015-07-14T22:16:06Z
From: teeseewoo@gmail.com
To: Katja.MacPherson@leica-camera.com
Cc: Michel.Razafimahefa@leica-camera.com, herve.ropp@leica-camera.fr
Subject: Re: about the Leica many many quality problems

Resent the questions.

And I will arrived Frankfort Late on 16, maybe the midnight, and my flight is 11:00am in Frankfort International Airport, so , I think I do not have enough time to fetch my “Always Quality Problems Leicas Product in Germany”. And I will return the quality loan Leica to Leica Beijing.

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年7月10日 16:39
收件人: 'Macpherson, Katja'
抄送: 'Razafimahefa, Michel'; 'herve.ropp@leica-camera.fr'
主题: about the Leica many many quality problems

Katja MacPherson

I will try to arrived the Wetzlar on 16, it is really far away from the Frankfort. And the question I asked you, your colleges still not reply yet.

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年7月7日 16:34
收件人: 'Macpherson, Katja'
抄送: 'Razafimahefa, Michel'; 'herve.ropp@leica-camera.fr'
主题: 答复: Loan camera Leica Store Paris

Dear Katja MacPherson

I stay in InterContinental le Grand, but I need to leave today, so I think we do not have enough time.

But I still want to say thank you any way, I just wonder why my Leica M Cameras have so many quality problems.

Thanks for your quick reply.

Keep in touch.

发件人: Macpherson, Katja [mailto:Katja.MacPherson@leica-camera.com]
发送时间: 2015年7月6日 21:49
收件人: TC
抄送: Razafimahefa, Michel; herve.ropp@leica-camera.fr
主题: AW: Loan camera Leica Store Paris

Dear T.C.

Thank you for the information.

We will gladly ship a loan camera to your hotel if that is more convenient for you. Please let us know if that is an option, thank you.

Mit freundlichen Gruessen / kind regards

Katja MacPherson

Leica Camera AG

Kundendienst / Customer Care

Am Leitz-Park 5 / D-35578 Wetzlar / Germany <http://www.leica-camera.com/> www.leica-camera.com /

 <mailto:katja.macpherson@leica-camera.com> katja.macpherson@leica-camera.com Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 6. Juli 2015 14:42
An: Macpherson, Katja
Cc: herve.ropp@leica-camera.fr
Betreff: Re: Loan camera Leica Store Paris

Dear Katja, thanks for your help, but It's too late and to far away for me to get to Leica Store now.

I will try to use the Canon Camera instead.

Sent from my iPhone

On 2015年7月6日, at 19:59, Macpherson, Katja <Katja.MacPherson@leica-camera.com> wrote:

Dear Mr Wu

As discussed on the phone we have arranged with our colleague at the Leica Store Paris, Mr Herve Ropp, that you can pick up a loan camera (M240) there.

The address is:

Leica Store Paris

54 Boulevard Beaumarchais

75011 Paris

Please note that the store is actually closed today, but Herve is expecting you. Please call him when you are at the store, his phone number is +33 681679276 or

just knock on the window.

Please hand the loan camera, which you received from me, over to him – he will ship it back to us. You may keep the loan camera, you will receive from him in return, and drop it off here in our service facility when you come to pick up your own cameras and lenses.

Mit freundlichen Gruessen / kind regards

Katja MacPherson

Leica Camera AG

Kundendienst / Customer Care

Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com <http://www.leica-camera.com/> /

 <mailto:katja.macpherson@leica-camera.com> katja.macpherson@leica-camera.com Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

#3 · 2015-07-15T07:20:48Z
From: Michel.Razafimahefa@leica-camera.com
To: teeseewoo@gmail.com, Katja.MacPherson@leica-camera.com
Subject: AW: about the Leica many many quality problems

Good morning Mr. Wu,
thank you for your information.

Katja is sick, but she will be back tomorrow. I arranged everything for you. Your products are ready for pick up and our technicians are informed.
You will have the possibility to ask all your technical questions directly to our Leica specialists.

We look forward to your visit tomorrow.

Best regards
Michel

Mit freundlichen Gruessen / kind regards

Michel-Alexandre Razafimahefa

Leica Camera AG
Customer Care
Am Leitz Park 5/ D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / Michel.Razafimahefa@leica-camera.com<mailto:Michel.Razafimahefa@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Werden Sie Zeuge der Enthüllung der nächsten Generation von Leica Kameras.
Witness the unveiling of the next generation of Leica cameras.
http://www.leica-camera.com<http://www.leica-camera.com/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 15. Juli 2015 00:16
An: Macpherson, Katja
Cc: Razafimahefa, Michel; herve.ropp@leica-camera.fr
Betreff: Re: about the Leica many many quality problems
Wichtigkeit: Hoch

Resent the questions.

And I will arrived Frankfort Late on 16, maybe the midnight, and my flight is 11:00am in Frankfort International Airport, so , I think I do not have enough time to fetch my “Always Quality Problems Leicas Product in Germany”. And I will return the quality loan Leica to Leica Beijing.

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年7月10日 16:39
收件人: 'Macpherson, Katja'
抄送: 'Razafimahefa, Michel'; 'herve.ropp@leica-camera.fr'
主题: about the Leica many many quality problems

Katja MacPherson
I will try to arrived the Wetzlar on 16, it is really far away from the Frankfort. And the question I asked you, your colleges still not reply yet.

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年7月7日 16:34
收件人: 'Macpherson, Katja'
抄送: 'Razafimahefa, Michel'; 'herve.ropp@leica-camera.fr'
主题: 答复: Loan camera Leica Store Paris

Dear Katja MacPherson

I stay in InterContinental le Grand, but I need to leave today, so I think we do not have enough time.

But I still want to say thank you any way, I just wonder why my Leica M Cameras have so many quality problems.

Thanks for your quick reply.

Keep in touch.

发件人: Macpherson, Katja [mailto:Katja.MacPherson@leica-camera.com]
发送时间: 2015年7月6日 21:49
收件人: TC
抄送: Razafimahefa, Michel; herve.ropp@leica-camera.fr<mailto:herve.ropp@leica-camera.fr>
主题: AW: Loan camera Leica Store Paris

Dear T.C.

Thank you for the information.

We will gladly ship a loan camera to your hotel if that is more convenient for you. Please let us know if that is an option, thank you.

Mit freundlichen Gruessen / kind regards
Katja MacPherson
Leica Camera AG
Kundendienst / Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> /
katja.macpherson@leica-camera.com<mailto:katja.macpherson@leica-camera.com> Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 6. Juli 2015 14:42
An: Macpherson, Katja
Cc: herve.ropp@leica-camera.fr<mailto:herve.ropp@leica-camera.fr>
Betreff: Re: Loan camera Leica Store Paris

Dear Katja, thanks for your help, but It's too late and to far away for me to get to Leica Store now.

I will try to use the Canon Camera instead.

Sent from my iPhone

On 2015年7月6日, at 19:59, Macpherson, Katja <Katja.MacPherson@leica-camera.com<mailto:Katja.MacPherson@leica-camera.com>> wrote:
Dear Mr Wu

As discussed on the phone we have arranged with our colleague at the Leica Store Paris, Mr Herve Ropp, that you can pick up a loan camera (M240) there.

The address is:

Leica Store Paris
54 Boulevard Beaumarchais
75011 Paris

Please note that the store is actually closed today, but Herve is expecting you. Please call him when you are at the store, his phone number is +33 681679276 or
just knock on the window.

Please hand the loan camera, which you received from me, over to him – he will ship it back to us. You may keep the loan camera, you will receive from him in return, and drop it off here in our service facility when you come to pick up your own cameras and lenses.

Mit freundlichen Gruessen / kind regards
Katja MacPherson
Leica Camera AG
Kundendienst / Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> /
katja.macpherson@leica-camera.com<mailto:katja.macpherson@leica-camera.com> Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
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The Leica Camera Blog http://blog.leica-camera.com
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Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
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nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
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nor endorsed by it

#4 · 2015-07-15T21:46:41Z
From: teeseewoo@gmail.com
To: Michel.Razafimahefa@leica-camera.com, Katja.MacPherson@leica-camera.com
Subject: 答复: about the Leica many many quality problems

Dear Michel,

Thanks for your reply.

I will be late when I arrived Frankfurt tomorrow evening, so I can not drive to the Leica Headquarter again. And my flight back to Beijing is on 11:00 17th-July-2015, so I think I can not get my Leica back from you.

And I hope you can answer my questions that, why so many of my Leica Products had so many quality problems. I still looking for your reply soon.

发件人: Razafimahefa, Michel [mailto:Michel.Razafimahefa@leica-camera.com]
发送时间: 2015年7月15日 15:21
收件人: T.C; Macpherson, Katja
主题: AW: about the Leica many many quality problems

Good morning Mr. Wu,

thank you for your information.

Katja is sick, but she will be back tomorrow. I arranged everything for you. Your products are ready for pick up and our technicians are informed.

You will have the possibility to ask all your technical questions directly to our Leica specialists.

We look forward to your visit tomorrow.

Best regards

Michel

Mit freundlichen Gruessen / kind regards

Michel-Alexandre Razafimahefa

Leica Camera AG

Customer Care

Am Leitz Park 5/ D-35578 Wetzlar / Germany

 <http://www.leica-camera.com/> www.leica-camera.com / <mailto:Michel.Razafimahefa@leica-camera.com> Michel.Razafimahefa@leica-camera.com

Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Werden Sie Zeuge der Enthüllung der nächsten Generation von Leica Kameras.
Witness the unveiling of the next generation of Leica cameras.
 <http://www.leica-camera.com/> http://www.leica-camera.com

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 15. Juli 2015 00:16
An: Macpherson, Katja
Cc: Razafimahefa, Michel; herve.ropp@leica-camera.fr
Betreff: Re: about the Leica many many quality problems
Wichtigkeit: Hoch

Resent the questions.

And I will arrived Frankfort Late on 16, maybe the midnight, and my flight is 11:00am in Frankfort International Airport, so , I think I do not have enough time to fetch my “Always Quality Problems Leicas Product in Germany”. And I will return the quality loan Leica to Leica Beijing.

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年7月10日 16:39
收件人: 'Macpherson, Katja'
抄送: 'Razafimahefa, Michel'; 'herve.ropp@leica-camera.fr'
主题: about the Leica many many quality problems

Katja MacPherson

I will try to arrived the Wetzlar on 16, it is really far away from the Frankfort. And the question I asked you, your colleges still not reply yet.

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年7月7日 16:34
收件人: 'Macpherson, Katja'
抄送: 'Razafimahefa, Michel'; 'herve.ropp@leica-camera.fr'
主题: 答复: Loan camera Leica Store Paris

Dear Katja MacPherson

I stay in InterContinental le Grand, but I need to leave today, so I think we do not have enough time.

But I still want to say thank you any way, I just wonder why my Leica M Cameras have so many quality problems.

Thanks for your quick reply.

Keep in touch.

发件人: Macpherson, Katja [mailto:Katja.MacPherson@leica-camera.com]
发送时间: 2015年7月6日 21:49
收件人: TC
抄送: Razafimahefa, Michel; herve.ropp@leica-camera.fr
主题: AW: Loan camera Leica Store Paris

Dear T.C.

Thank you for the information.

We will gladly ship a loan camera to your hotel if that is more convenient for you. Please let us know if that is an option, thank you.

Mit freundlichen Gruessen / kind regards

Katja MacPherson

Leica Camera AG

Kundendienst / Customer Care

Am Leitz-Park 5 / D-35578 Wetzlar / Germany <http://www.leica-camera.com/> www.leica-camera.com /

 <mailto:katja.macpherson@leica-camera.com> katja.macpherson@leica-camera.com Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 6. Juli 2015 14:42
An: Macpherson, Katja
Cc: herve.ropp@leica-camera.fr
Betreff: Re: Loan camera Leica Store Paris

Dear Katja, thanks for your help, but It's too late and to far away for me to get to Leica Store now.

I will try to use the Canon Camera instead.

Sent from my iPhone

On 2015年7月6日, at 19:59, Macpherson, Katja <Katja.MacPherson@leica-camera.com> wrote:

Dear Mr Wu

As discussed on the phone we have arranged with our colleague at the Leica Store Paris, Mr Herve Ropp, that you can pick up a loan camera (M240) there.

The address is:

Leica Store Paris

54 Boulevard Beaumarchais

75011 Paris

Please note that the store is actually closed today, but Herve is expecting you. Please call him when you are at the store, his phone number is +33 681679276 or

just knock on the window.

Please hand the loan camera, which you received from me, over to him – he will ship it back to us. You may keep the loan camera, you will receive from him in return, and drop it off here in our service facility when you come to pick up your own cameras and lenses.

Mit freundlichen Gruessen / kind regards

Katja MacPherson

Leica Camera AG

Kundendienst / Customer Care

Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com <http://www.leica-camera.com/> /

 <mailto:katja.macpherson@leica-camera.com> katja.macpherson@leica-camera.com Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
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that any dissemination or copying of this communication is strictly
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conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

#5 · 2015-07-16T11:01:16Z
From: Katja.MacPherson@leica-camera.com
To: teeseewoo@gmail.com
Cc: Michel.Razafimahefa@leica-camera.com, Kirsten.Kaulbach@leica-camera.com
Subject: AW: about the Leica many many quality problems

Dear T.C.

Your order is completed and since you informed us that you intended to pick up your equipment we planned to answer your questions here in person.
Actually, we scheduled an appointment with two of our technical experts to ensure all questions are answered.
However, you changed your plans and we would like to ask you to kindly return the loan camera to us before you leave for China.

We have arranged that you can conveniently drop off the loan camera at a shop called Fotec Electronics the airport in Frankfurt prior to your departure.

You will find that particular store in Hall A, across from the Lufthansa World Shop.

Thank you.

Mit freundlichen Gruessen / kind regards
Katja MacPherson
Leica Camera AG
Kundendienst / Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> /
katja.macpherson@leica-camera.com<mailto:katja.macpherson@leica-camera.com> Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 15. Juli 2015 00:16
An: Macpherson, Katja
Cc: Razafimahefa, Michel; herve.ropp@leica-camera.fr
Betreff: Re: about the Leica many many quality problems
Wichtigkeit: Hoch

Resent the questions.

And I will arrived Frankfort Late on 16, maybe the midnight, and my flight is 11:00am in Frankfort International Airport, so , I think I do not have enough time to fetch my “Always Quality Problems Leicas Product in Germany”. And I will return the quality loan Leica to Leica Beijing.

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年7月10日 16:39
收件人: 'Macpherson, Katja'
抄送: 'Razafimahefa, Michel'; 'herve.ropp@leica-camera.fr'
主题: about the Leica many many quality problems

Katja MacPherson
I will try to arrived the Wetzlar on 16, it is really far away from the Frankfort. And the question I asked you, your colleges still not reply yet.

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年7月7日 16:34
收件人: 'Macpherson, Katja'
抄送: 'Razafimahefa, Michel'; 'herve.ropp@leica-camera.fr'
主题: 答复: Loan camera Leica Store Paris

Dear Katja MacPherson

I stay in InterContinental le Grand, but I need to leave today, so I think we do not have enough time.

But I still want to say thank you any way, I just wonder why my Leica M Cameras have so many quality problems.

Thanks for your quick reply.

Keep in touch.

发件人: Macpherson, Katja [mailto:Katja.MacPherson@leica-camera.com]
发送时间: 2015年7月6日 21:49
收件人: TC
抄送: Razafimahefa, Michel; herve.ropp@leica-camera.fr<mailto:herve.ropp@leica-camera.fr>
主题: AW: Loan camera Leica Store Paris

Dear T.C.

Thank you for the information.

We will gladly ship a loan camera to your hotel if that is more convenient for you. Please let us know if that is an option, thank you.

Mit freundlichen Gruessen / kind regards
Katja MacPherson
Leica Camera AG
Kundendienst / Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> /
katja.macpherson@leica-camera.com<mailto:katja.macpherson@leica-camera.com> Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 6. Juli 2015 14:42
An: Macpherson, Katja
Cc: herve.ropp@leica-camera.fr<mailto:herve.ropp@leica-camera.fr>
Betreff: Re: Loan camera Leica Store Paris

Dear Katja, thanks for your help, but It's too late and to far away for me to get to Leica Store now.

I will try to use the Canon Camera instead.

Sent from my iPhone

On 2015年7月6日, at 19:59, Macpherson, Katja <Katja.MacPherson@leica-camera.com<mailto:Katja.MacPherson@leica-camera.com>> wrote:
Dear Mr Wu

As discussed on the phone we have arranged with our colleague at the Leica Store Paris, Mr Herve Ropp, that you can pick up a loan camera (M240) there.

The address is:

Leica Store Paris
54 Boulevard Beaumarchais
75011 Paris

Please note that the store is actually closed today, but Herve is expecting you. Please call him when you are at the store, his phone number is +33 681679276 or
just knock on the window.

Please hand the loan camera, which you received from me, over to him – he will ship it back to us. You may keep the loan camera, you will receive from him in return, and drop it off here in our service facility when you come to pick up your own cameras and lenses.

Mit freundlichen Gruessen / kind regards
Katja MacPherson
Leica Camera AG
Kundendienst / Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> /
katja.macpherson@leica-camera.com<mailto:katja.macpherson@leica-camera.com> Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it

#6 · 2015-07-16T13:42:15Z
From: teeseewoo@gmail.com
To: Katja.MacPherson@leica-camera.com
Cc: Michel.Razafimahefa@leica-camera.com, Kirsten.Kaulbach@leica-camera.com
Subject: Re: AW: about the Leica many many quality problems

When will the shop open? I try to drop it before landing

Sent from my iPhone

> On 2015年7月16日, at 19:01, Macpherson, Katja <Katja.MacPherson@leica-camera.com> wrote:
>
> Dear T.C.
>
> Your order is completed and since you informed us that you intended to pick up your equipment we planned to answer your questions here in person.
> Actually, we scheduled an appointment with two of our technical experts to ensure all questions are answered.
> However, you changed your plans and we would like to ask you to kindly return the loan camera to us before you leave for China.
>
> We have arranged that you can conveniently drop off the loan camera at a shop called Fotec Electronics the airport in Frankfurt prior to your departure.
>
> You will find that particular store in Hall A, across from the Lufthansa World Shop.
>
> Thank you.
>
> Mit freundlichen Gruessen / kind regards
> Katja MacPherson
> Leica Camera AG
> Kundendienst / Customer Care
> Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com /
> katja.macpherson@leica-camera.com Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339
>
> Von: T.C [mailto:teeseewoo@gmail.com]
> Gesendet: Mittwoch, 15. Juli 2015 00:16
> An: Macpherson, Katja
> Cc: Razafimahefa, Michel; herve.ropp@leica-camera.fr
> Betreff: Re: about the Leica many many quality problems
> Wichtigkeit: Hoch
>
> Resent the questions.
>
> And I will arrived Frankfort Late on 16, maybe the midnight, and my flight is 11:00am in Frankfort International Airport, so , I think I do not have enough time to fetch my “Always Quality Problems Leicas Product in Germany”. And I will return the quality loan Leica to Leica Beijing.
>
> 发件人: T.C [mailto:teeseewoo@gmail.com]
> 发送时间: 2015年7月10日 16:39
> 收件人: 'Macpherson, Katja'
> 抄送: 'Razafimahefa, Michel'; 'herve.ropp@leica-camera.fr'
> 主题: about the Leica many many quality problems
>
> Katja MacPherson
> I will try to arrived the Wetzlar on 16, it is really far away from the Frankfort. And the question I asked you, your colleges still not reply yet.
>
>
>
> 发件人: T.C [mailto:teeseewoo@gmail.com]
> 发送时间: 2015年7月7日 16:34
> 收件人: 'Macpherson, Katja'
> 抄送: 'Razafimahefa, Michel'; 'herve.ropp@leica-camera.fr'
> 主题: 答复: Loan camera Leica Store Paris
>
> Dear Katja MacPherson
>
> I stay in InterContinental le Grand, but I need to leave today, so I think we do not have enough time.
>
> But I still want to say thank you any way, I just wonder why my Leica M Cameras have so many quality problems.
>
> Thanks for your quick reply.
>
> Keep in touch.
>
> 发件人: Macpherson, Katja [mailto:Katja.MacPherson@leica-camera.com]
> 发送时间: 2015年7月6日 21:49
> 收件人: TC
> 抄送: Razafimahefa, Michel; herve.ropp@leica-camera.fr
> 主题: AW: Loan camera Leica Store Paris
>
> Dear T.C.
>
> Thank you for the information.
>
> We will gladly ship a loan camera to your hotel if that is more convenient for you. Please let us know if that is an option, thank you.
>
> Mit freundlichen Gruessen / kind regards
> Katja MacPherson
> Leica Camera AG
> Kundendienst / Customer Care
> Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com /
> katja.macpherson@leica-camera.com Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339
>
> Von: TC [mailto:teeseewoo@gmail.com]
> Gesendet: Montag, 6. Juli 2015 14:42
> An: Macpherson, Katja
> Cc: herve.ropp@leica-camera.fr
> Betreff: Re: Loan camera Leica Store Paris
>
> Dear Katja, thanks for your help, but It's too late and to far away for me to get to Leica Store now.
>
> I will try to use the Canon Camera instead.
>
> Sent from my iPhone
>
> On 2015年7月6日, at 19:59, Macpherson, Katja <Katja.MacPherson@leica-camera.com> wrote:
>
> Dear Mr Wu
>
> As discussed on the phone we have arranged with our colleague at the Leica Store Paris, Mr Herve Ropp, that you can pick up a loan camera (M240) there.
>
> The address is:
>
> Leica Store Paris
> 54 Boulevard Beaumarchais
> 75011 Paris
>
> Please note that the store is actually closed today, but Herve is expecting you. Please call him when you are at the store, his phone number is +33 681679276 or
> just knock on the window.
>
> Please hand the loan camera, which you received from me, over to him – he will ship it back to us. You may keep the loan camera, you will receive from him in return, and drop it off here in our service facility when you come to pick up your own cameras and lenses.
>
> Mit freundlichen Gruessen / kind regards
> Katja MacPherson
> Leica Camera AG
> Kundendienst / Customer Care
> Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com /
> katja.macpherson@leica-camera.com Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339
>
>
> The Leica Camera Blog http://blog.leica-camera.com
> ----------------------------------------------------------------------------------
> Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
> AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
> Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
> Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
> Markus Limberger,
> Ronald Marcel Peters
> ----------------------------------------------------------------------------------
> Privileged/Confidential Information may be contained in this message.
> If you are not the addressee indicated in this message (or responsible
> for delivery of the message to the intended recipient), please be aware
> that any dissemination or copying of this communication is strictly
> prohibited. If you have received this communication in error, please
> immediately notify us by replying to the message and deleting it from
> your computer. In such case, you should destroy this message and kindly
> notify the sender by reply email. Please advise immediately if you or your
> employer does not consent to email or messages of this kind. Opinions,
> conclusions and other information in this message that do not relate to the
> official business of Leica Camera AG shall be understood as neither given
> nor endorsed by it.
>
>
> The Leica Camera Blog http://blog.leica-camera.com
> ----------------------------------------------------------------------------------
> Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
> AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
> Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
> Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
> Markus Limberger,
> Ronald Marcel Peters
> ----------------------------------------------------------------------------------
> Privileged/Confidential Information may be contained in this message.
> If you are not the addressee indicated in this message (or responsible
> for delivery of the message to the intended recipient), please be aware
> that any dissemination or copying of this communication is strictly
> prohibited. If you have received this communication in error, please
> immediately notify us by replying to the message and deleting it from
> your computer. In such case, you should destroy this message and kindly
> notify the sender by reply email. Please advise immediately if you or your
> employer does not consent to email or messages of this kind. Opinions,
> conclusions and other information in this message that do not relate to the
> official business of Leica Camera AG shall be understood as neither given
> nor endorsed by it.
>
> The Leica Camera Blog http://blog.leica-camera.com
> ----------------------------------------------------------------------------------
> Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
> AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
> Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
> Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
> Markus Limberger,
> Ronald Marcel Peters
> ----------------------------------------------------------------------------------
> Privileged/Confidential Information may be contained in this message.
> If you are not the addressee indicated in this message (or responsible
> for delivery of the message to the intended recipient), please be aware
> that any dissemination or copying of this communication is strictly
> prohibited. If you have received this communication in error, please
> immediately notify us by replying to the message and deleting it from
> your computer. In such case, you should destroy this message and kindly
> notify the sender by reply email. Please advise immediately if you or your
> employer does not consent to email or messages of this kind. Opinions,
> conclusions and other information in this message that do not relate to the
> official business of Leica Camera AG shall be understood as neither given
> nor endorsed by it.

#7 · 2015-07-16T13:45:39Z
From: teeseewoo@gmail.com
To: Katja.MacPherson@leica-camera.com
Cc: Michel.Razafimahefa@leica-camera.com, Kirsten.Kaulbach@leica-camera.com
Subject: Re: AW: about the Leica many many quality problems

Can I pick up my Leica in the shop too?

Sent from my iPhone

> On 2015年7月16日, at 19:01, Macpherson, Katja <Katja.MacPherson@leica-camera.com> wrote:
>
> Dear T.C.
>
> Your order is completed and since you informed us that you intended to pick up your equipment we planned to answer your questions here in person.
> Actually, we scheduled an appointment with two of our technical experts to ensure all questions are answered.
> However, you changed your plans and we would like to ask you to kindly return the loan camera to us before you leave for China.
>
> We have arranged that you can conveniently drop off the loan camera at a shop called Fotec Electronics the airport in Frankfurt prior to your departure.
>
> You will find that particular store in Hall A, across from the Lufthansa World Shop.
>
> Thank you.
>
> Mit freundlichen Gruessen / kind regards
> Katja MacPherson
> Leica Camera AG
> Kundendienst / Customer Care
> Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com /
> katja.macpherson@leica-camera.com Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339
>
> Von: T.C [mailto:teeseewoo@gmail.com]
> Gesendet: Mittwoch, 15. Juli 2015 00:16
> An: Macpherson, Katja
> Cc: Razafimahefa, Michel; herve.ropp@leica-camera.fr
> Betreff: Re: about the Leica many many quality problems
> Wichtigkeit: Hoch
>
> Resent the questions.
>
> And I will arrived Frankfort Late on 16, maybe the midnight, and my flight is 11:00am in Frankfort International Airport, so , I think I do not have enough time to fetch my “Always Quality Problems Leicas Product in Germany”. And I will return the quality loan Leica to Leica Beijing.
>
> 发件人: T.C [mailto:teeseewoo@gmail.com]
> 发送时间: 2015年7月10日 16:39
> 收件人: 'Macpherson, Katja'
> 抄送: 'Razafimahefa, Michel'; 'herve.ropp@leica-camera.fr'
> 主题: about the Leica many many quality problems
>
> Katja MacPherson
> I will try to arrived the Wetzlar on 16, it is really far away from the Frankfort. And the question I asked you, your colleges still not reply yet.
>
>
>
> 发件人: T.C [mailto:teeseewoo@gmail.com]
> 发送时间: 2015年7月7日 16:34
> 收件人: 'Macpherson, Katja'
> 抄送: 'Razafimahefa, Michel'; 'herve.ropp@leica-camera.fr'
> 主题: 答复: Loan camera Leica Store Paris
>
> Dear Katja MacPherson
>
> I stay in InterContinental le Grand, but I need to leave today, so I think we do not have enough time.
>
> But I still want to say thank you any way, I just wonder why my Leica M Cameras have so many quality problems.
>
> Thanks for your quick reply.
>
> Keep in touch.
>
> 发件人: Macpherson, Katja [mailto:Katja.MacPherson@leica-camera.com]
> 发送时间: 2015年7月6日 21:49
> 收件人: TC
> 抄送: Razafimahefa, Michel; herve.ropp@leica-camera.fr
> 主题: AW: Loan camera Leica Store Paris
>
> Dear T.C.
>
> Thank you for the information.
>
> We will gladly ship a loan camera to your hotel if that is more convenient for you. Please let us know if that is an option, thank you.
>
> Mit freundlichen Gruessen / kind regards
> Katja MacPherson
> Leica Camera AG
> Kundendienst / Customer Care
> Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com /
> katja.macpherson@leica-camera.com Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339
>
> Von: TC [mailto:teeseewoo@gmail.com]
> Gesendet: Montag, 6. Juli 2015 14:42
> An: Macpherson, Katja
> Cc: herve.ropp@leica-camera.fr
> Betreff: Re: Loan camera Leica Store Paris
>
> Dear Katja, thanks for your help, but It's too late and to far away for me to get to Leica Store now.
>
> I will try to use the Canon Camera instead.
>
> Sent from my iPhone
>
> On 2015年7月6日, at 19:59, Macpherson, Katja <Katja.MacPherson@leica-camera.com> wrote:
>
> Dear Mr Wu
>
> As discussed on the phone we have arranged with our colleague at the Leica Store Paris, Mr Herve Ropp, that you can pick up a loan camera (M240) there.
>
> The address is:
>
> Leica Store Paris
> 54 Boulevard Beaumarchais
> 75011 Paris
>
> Please note that the store is actually closed today, but Herve is expecting you. Please call him when you are at the store, his phone number is +33 681679276 or
> just knock on the window.
>
> Please hand the loan camera, which you received from me, over to him – he will ship it back to us. You may keep the loan camera, you will receive from him in return, and drop it off here in our service facility when you come to pick up your own cameras and lenses.
>
> Mit freundlichen Gruessen / kind regards
> Katja MacPherson
> Leica Camera AG
> Kundendienst / Customer Care
> Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com /
> katja.macpherson@leica-camera.com Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339
>
>
> The Leica Camera Blog http://blog.leica-camera.com
> ----------------------------------------------------------------------------------
> Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
> AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
> Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
> Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
> Markus Limberger,
> Ronald Marcel Peters
> ----------------------------------------------------------------------------------
> Privileged/Confidential Information may be contained in this message.
> If you are not the addressee indicated in this message (or responsible
> for delivery of the message to the intended recipient), please be aware
> that any dissemination or copying of this communication is strictly
> prohibited. If you have received this communication in error, please
> immediately notify us by replying to the message and deleting it from
> your computer. In such case, you should destroy this message and kindly
> notify the sender by reply email. Please advise immediately if you or your
> employer does not consent to email or messages of this kind. Opinions,
> conclusions and other information in this message that do not relate to the
> official business of Leica Camera AG shall be understood as neither given
> nor endorsed by it.
>
>
> The Leica Camera Blog http://blog.leica-camera.com
> ----------------------------------------------------------------------------------
> Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
> AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
> Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
> Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
> Markus Limberger,
> Ronald Marcel Peters
> ----------------------------------------------------------------------------------
> Privileged/Confidential Information may be contained in this message.
> If you are not the addressee indicated in this message (or responsible
> for delivery of the message to the intended recipient), please be aware
> that any dissemination or copying of this communication is strictly
> prohibited. If you have received this communication in error, please
> immediately notify us by replying to the message and deleting it from
> your computer. In such case, you should destroy this message and kindly
> notify the sender by reply email. Please advise immediately if you or your
> employer does not consent to email or messages of this kind. Opinions,
> conclusions and other information in this message that do not relate to the
> official business of Leica Camera AG shall be understood as neither given
> nor endorsed by it.
>
> The Leica Camera Blog http://blog.leica-camera.com
> ----------------------------------------------------------------------------------
> Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
> AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
> Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
> Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
> Markus Limberger,
> Ronald Marcel Peters
> ----------------------------------------------------------------------------------
> Privileged/Confidential Information may be contained in this message.
> If you are not the addressee indicated in this message (or responsible
> for delivery of the message to the intended recipient), please be aware
> that any dissemination or copying of this communication is strictly
> prohibited. If you have received this communication in error, please
> immediately notify us by replying to the message and deleting it from
> your computer. In such case, you should destroy this message and kindly
> notify the sender by reply email. Please advise immediately if you or your
> employer does not consent to email or messages of this kind. Opinions,
> conclusions and other information in this message that do not relate to the
> official business of Leica Camera AG shall be understood as neither given
> nor endorsed by it.

#8 · 2015-07-16T23:36:43Z
From: teeseewoo@gmail.com
To: Katja.MacPherson@leica-camera.com
Cc: Michel.Razafimahefa@leica-camera.com, Kirsten.Kaulbach@leica-camera.com
Subject: 答复: about the Leica many many quality problems

Dear, can I pick up my Leicas on the shop?

When will the shop open?

发件人: Macpherson, Katja [mailto:Katja.MacPherson@leica-camera.com]
发送时间: 2015年7月16日 19:01
收件人: T.C
抄送: Razafimahefa, Michel; Kaulbach, Kirsten
主题: AW: about the Leica many many quality problems
重要性: 高

Dear T.C.

Your order is completed and since you informed us that you intended to pick up your equipment we planned to answer your questions here in person.

Actually, we scheduled an appointment with two of our technical experts to ensure all questions are answered.

However, you changed your plans and we would like to ask you to kindly return the loan camera to us before you leave for China.

We have arranged that you can conveniently drop off the loan camera at a shop called Fotec Electronics the airport in Frankfurt prior to your departure.

You will find that particular store in Hall A, across from the Lufthansa World Shop.

Thank you.

Mit freundlichen Gruessen / kind regards

Katja MacPherson

Leica Camera AG

Kundendienst / Customer Care

Am Leitz-Park 5 / D-35578 Wetzlar / Germany <http://www.leica-camera.com/> www.leica-camera.com /

 <mailto:katja.macpherson@leica-camera.com> katja.macpherson@leica-camera.com Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 15. Juli 2015 00:16
An: Macpherson, Katja
Cc: Razafimahefa, Michel; herve.ropp@leica-camera.fr
Betreff: Re: about the Leica many many quality problems
Wichtigkeit: Hoch

Resent the questions.

And I will arrived Frankfort Late on 16, maybe the midnight, and my flight is 11:00am in Frankfort International Airport, so , I think I do not have enough time to fetch my “Always Quality Problems Leicas Product in Germany”. And I will return the quality loan Leica to Leica Beijing.

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年7月10日 16:39
收件人: 'Macpherson, Katja'
抄送: 'Razafimahefa, Michel'; 'herve.ropp@leica-camera.fr'
主题: about the Leica many many quality problems

Katja MacPherson

I will try to arrived the Wetzlar on 16, it is really far away from the Frankfort. And the question I asked you, your colleges still not reply yet.

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年7月7日 16:34
收件人: 'Macpherson, Katja'
抄送: 'Razafimahefa, Michel'; 'herve.ropp@leica-camera.fr'
主题: 答复: Loan camera Leica Store Paris

Dear Katja MacPherson

I stay in InterContinental le Grand, but I need to leave today, so I think we do not have enough time.

But I still want to say thank you any way, I just wonder why my Leica M Cameras have so many quality problems.

Thanks for your quick reply.

Keep in touch.

发件人: Macpherson, Katja [mailto:Katja.MacPherson@leica-camera.com]
发送时间: 2015年7月6日 21:49
收件人: TC
抄送: Razafimahefa, Michel; herve.ropp@leica-camera.fr
主题: AW: Loan camera Leica Store Paris

Dear T.C.

Thank you for the information.

We will gladly ship a loan camera to your hotel if that is more convenient for you. Please let us know if that is an option, thank you.

Mit freundlichen Gruessen / kind regards

Katja MacPherson

Leica Camera AG

Kundendienst / Customer Care

Am Leitz-Park 5 / D-35578 Wetzlar / Germany <http://www.leica-camera.com/> www.leica-camera.com /

 <mailto:katja.macpherson@leica-camera.com> katja.macpherson@leica-camera.com Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 6. Juli 2015 14:42
An: Macpherson, Katja
Cc: herve.ropp@leica-camera.fr
Betreff: Re: Loan camera Leica Store Paris

Dear Katja, thanks for your help, but It's too late and to far away for me to get to Leica Store now.

I will try to use the Canon Camera instead.

Sent from my iPhone

On 2015年7月6日, at 19:59, Macpherson, Katja <Katja.MacPherson@leica-camera.com> wrote:

Dear Mr Wu

As discussed on the phone we have arranged with our colleague at the Leica Store Paris, Mr Herve Ropp, that you can pick up a loan camera (M240) there.

The address is:

Leica Store Paris

54 Boulevard Beaumarchais

75011 Paris

Please note that the store is actually closed today, but Herve is expecting you. Please call him when you are at the store, his phone number is +33 681679276 or

just knock on the window.

Please hand the loan camera, which you received from me, over to him – he will ship it back to us. You may keep the loan camera, you will receive from him in return, and drop it off here in our service facility when you come to pick up your own cameras and lenses.

Mit freundlichen Gruessen / kind regards

Katja MacPherson

Leica Camera AG

Kundendienst / Customer Care

Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com <http://www.leica-camera.com/> /

 <mailto:katja.macpherson@leica-camera.com> katja.macpherson@leica-camera.com Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

#9 · 2015-07-17T06:48:24Z
From: Katja.MacPherson@leica-camera.com
To: teeseewoo@gmail.com
Cc: Kirsten.Kaulbach@leica-camera.com
Subject: AW: AW: about the Leica many many quality problems

Good morning!

The shop opens as early as 6a.m. Please note that we did not have the chance to ship your order there at such a short notice, we kindly ask for your understanding. However, we will ship your order to Hong Kong, of course.

Please drop off our loan camera at the airport shop to avoid hefty Customs fees. Thank you.

Mit freundlichen Gruessen / kind regards
Katja MacPherson
Leica Camera AG
Kundendienst / Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> /
katja.macpherson@leica-camera.com<mailto:katja.macpherson@leica-camera.com> Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 16. Juli 2015 15:42
An: Macpherson, Katja
Cc: Razafimahefa, Michel; Kaulbach, Kirsten
Betreff: Re: AW: about the Leica many many quality problems

When will the shop open? I try to drop it before landing

Sent from my iPhone

On 2015年7月16日, at 19:01, Macpherson, Katja <Katja.MacPherson@leica-camera.com<mailto:Katja.MacPherson@leica-camera.com>> wrote:
Dear T.C.

Your order is completed and since you informed us that you intended to pick up your equipment we planned to answer your questions here in person.
Actually, we scheduled an appointment with two of our technical experts to ensure all questions are answered.
However, you changed your plans and we would like to ask you to kindly return the loan camera to us before you leave for China.

We have arranged that you can conveniently drop off the loan camera at a shop called Fotec Electronics the airport in Frankfurt prior to your departure.

You will find that particular store in Hall A, across from the Lufthansa World Shop.

Thank you.

Mit freundlichen Gruessen / kind regards
Katja MacPherson
Leica Camera AG
Kundendienst / Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> /
katja.macpherson@leica-camera.com<mailto:katja.macpherson@leica-camera.com> Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 15. Juli 2015 00:16
An: Macpherson, Katja
Cc: Razafimahefa, Michel; herve.ropp@leica-camera.fr<mailto:herve.ropp@leica-camera.fr>
Betreff: Re: about the Leica many many quality problems
Wichtigkeit: Hoch

Resent the questions.

And I will arrived Frankfort Late on 16, maybe the midnight, and my flight is 11:00am in Frankfort International Airport, so , I think I do not have enough time to fetch my “Always Quality Problems Leicas Product in Germany”. And I will return the quality loan Leica to Leica Beijing.

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年7月10日 16:39
收件人: 'Macpherson, Katja'
抄送: 'Razafimahefa, Michel'; 'herve.ropp@leica-camera.fr<mailto:herve.ropp@leica-camera.fr>'
主题: about the Leica many many quality problems

Katja MacPherson
I will try to arrived the Wetzlar on 16, it is really far away from the Frankfort. And the question I asked you, your colleges still not reply yet.

发件人: T.C [mailto:teeseewoo@gmail.com]
发送时间: 2015年7月7日 16:34
收件人: 'Macpherson, Katja'
抄送: 'Razafimahefa, Michel'; 'herve.ropp@leica-camera.fr<mailto:herve.ropp@leica-camera.fr>'
主题: 答复: Loan camera Leica Store Paris

Dear Katja MacPherson

I stay in InterContinental le Grand, but I need to leave today, so I think we do not have enough time.

But I still want to say thank you any way, I just wonder why my Leica M Cameras have so many quality problems.

Thanks for your quick reply.

Keep in touch.

发件人: Macpherson, Katja [mailto:Katja.MacPherson@leica-camera.com]
发送时间: 2015年7月6日 21:49
收件人: TC
抄送: Razafimahefa, Michel; herve.ropp@leica-camera.fr<mailto:herve.ropp@leica-camera.fr>
主题: AW: Loan camera Leica Store Paris

Dear T.C.

Thank you for the information.

We will gladly ship a loan camera to your hotel if that is more convenient for you. Please let us know if that is an option, thank you.

Mit freundlichen Gruessen / kind regards
Katja MacPherson
Leica Camera AG
Kundendienst / Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> /
katja.macpherson@leica-camera.com<mailto:katja.macpherson@leica-camera.com> Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

Von: TC [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 6. Juli 2015 14:42
An: Macpherson, Katja
Cc: herve.ropp@leica-camera.fr<mailto:herve.ropp@leica-camera.fr>
Betreff: Re: Loan camera Leica Store Paris

Dear Katja, thanks for your help, but It's too late and to far away for me to get to Leica Store now.

I will try to use the Canon Camera instead.

Sent from my iPhone

On 2015年7月6日, at 19:59, Macpherson, Katja <Katja.MacPherson@leica-camera.com<mailto:Katja.MacPherson@leica-camera.com>> wrote:
Dear Mr Wu

As discussed on the phone we have arranged with our colleague at the Leica Store Paris, Mr Herve Ropp, that you can pick up a loan camera (M240) there.

The address is:

Leica Store Paris
54 Boulevard Beaumarchais
75011 Paris

Please note that the store is actually closed today, but Herve is expecting you. Please call him when you are at the store, his phone number is +33 681679276 or
just knock on the window.

Please hand the loan camera, which you received from me, over to him – he will ship it back to us. You may keep the loan camera, you will receive from him in return, and drop it off here in our service facility when you come to pick up your own cameras and lenses.

Mit freundlichen Gruessen / kind regards
Katja MacPherson
Leica Camera AG
Kundendienst / Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany www.leica-camera.com<http://www.leica-camera.com/> /
katja.macpherson@leica-camera.com<mailto:katja.macpherson@leica-camera.com> Telephone +49(0)6441-2080-820/ Fax +49(0)6441-2080-339

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it

017. Automatische Antwort: about the Leica many many quality problems

thread 14e8ea3430154f51 · 2015-07-14 · 0 characters

Automatische Antwort: about the Leica many many quality problems

Thread ID 14e8ea3430154f51 · messages 0 · 2015-07-14T22:15:37Z → 2015-07-14T22:15:37Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

018. your order

thread 14eb0ef3e63892b5 · 2015-07-21 · 311 characters

your order

Thread ID 14eb0ef3e63892b5 · messages 1 · 2015-07-21T14:05:41Z → 2015-07-21T14:05:41Z

#1 · 2015-07-21T14:05:41Z
From: Katja.MacPherson@leica-camera.com
To: teeseewoo@gmail.com
Subject: your order

Dear T.C.

I hope you arrived in China safe and sound.

Please let us know where to send your order, thank you in advance.
We heard you haven't returned the loan camera at the shop in Frankfurt, please let us know how you plan to return it.

Thank you.

Mit freundlichen Gruessen / kind regards
Katja MacPherson

019. Leica equipment

thread 14ece4fe62e024fd · 2015-07-27 · 555 characters

Leica equipment

Thread ID 14ece4fe62e024fd · messages 2 · 2015-07-27T07:00:15Z → 2015-07-27T16:37:47Z

#1 · 2015-07-27T07:00:15Z
From: Reinhold.Boxler@leica-camera.com
To: teeseewoo@gmail.com
Cc: Kirsten.Kaulbach@leica-camera.com, Katja.MacPherson@leica-camera.com
Subject: Leica equipment

Dear T.C.

we are still waiting for your answer regarding return of the loan camera and dispatch address of your equipment. Thanks for your notice.

Mit freundlichen Grüßen / kind regards
Reinhold Boxler

#2 · 2015-07-27T16:37:47Z
From: teeseewoo@gmail.com
To: Reinhold.Boxler@leica-camera.com
Cc: Kirsten.Kaulbach@leica-camera.com, Katja.MacPherson@leica-camera.com
Subject: 答复: Leica equipment

Dear Reinhold Boxler,

I've back to Hong Kong, and I do not have time to return the Leica M240 in Germany.

Now I'm in Hong Kong, and can you tell me where I should return your quality problems Leica to you?

And by the way , you still not answer my question why the Leica product in China had some many quality problems??

Looking for your reply soon.

020. Automatische Antwort: Leica equipment

thread 14ed0606f69c2899 · 2015-07-27 · 0 characters

Automatische Antwort: Leica equipment

Thread ID 14ed0606f69c2899 · messages 0 · 2015-07-27T16:37:35Z → 2015-07-27T16:37:35Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

021. Gelesen: Leica equipment

thread 14ed323f1a9968da · 2015-07-28 · 168 characters

Gelesen: Leica equipment

Thread ID 14ed323f1a9968da · messages 1 · 2015-07-28T05:30:20Z → 2015-07-28T05:30:20Z

#1 · 2015-07-28T05:30:20Z
From: Reinhold.Boxler@leica-camera.com
To: teeseewoo@gmail.com
Subject: Gelesen: Leica equipment

Ihre Nachricht

   An: Boxler, Reinhold
   Betreff: 答复: Leica equipment
   Gesendet: Montag, 27. Juli 2015 18:37:47

 wurde am Dienstag, 28. Juli 2015 07:29:51 gelesen.

022. Delivery

thread 14ed3bcfffff5639 · 2015-07-28 · 4,920 characters

Delivery

Thread ID 14ed3bcfffff5639 · messages 2 · 2015-07-28T08:17:29Z → 2015-07-28T08:34:31Z

#1 · 2015-07-28T08:17:29Z
From: Ursula.Brand-Gerheim@leica-camera.com
To: karenfung@schmidtmarketing.com
Cc: teeseewoo@gmail.com
Subject: Delivery

Dear Karen,

Hope you are well.

You will get a customer equipment which he brought to Germany by himself but he couldn´t wait until repair was finished.
He is back in Hong Kong again.
Please get in contact with him as soon as you receive the equipment.
When he picks up his equipment, he will bring a loan camera which belongs to us. Please forward it.

Thanks for support.

M9 s/n 3975152
M (Type 240) s/n 4827417
Noctilux-M 50f/0,95Asph s/n 4184044
Tele-Elmarit-M 2,8/90 s/n 2147656
Summicron-M 2/50 s/n 2438188

Mr. T. C.
Wu
Falt D 28/F Block M9
Yuen Lung St.
9 Yoho Midtown No.
YUEN LUNG
HONGKONG

teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>

Kind regards

Customer Care Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

The Leica Camera Blog http://blog.leica-camera.com

----------------------------------------------------------------------------------

Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany

AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966

Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann

Vorstand: Oliver Kaltner (Vorstandsvorsitzender),

Markus Limberger,

Ronald Marcel Peters

----------------------------------------------------------------------------------

Privileged/Confidential Information may be contained in this message.

If you are not the addressee indicated in this message (or responsible

for delivery of the message to the intended recipient), please be aware

that any dissemination or copying of this communication is strictly

prohibited. If you have received this communication in error, please

immediately notify us by replying to the message and deleting it from

your computer. In such case, you should destroy this message and kindly

notify the sender by reply email. Please advise immediately if you or your

employer does not consent to email or messages of this kind. Opinions,

conclusions and other information in this message that do not relate to the

official business of Leica Camera AG shall be understood as neither given

nor endorsed by it.

#2 · 2015-07-28T08:34:31Z
From: karenfung@schmidtmarketing.com
To: Ursula.Brand-Gerheim@leica-camera.com
Cc: teeseewoo@gmail.com
Subject: RE: Delivery

Dear Ursula,

Please pack these equipment separately and make remark on the box for easy
our identification.

Best regards

Karen

From: Brand-Gerheim, Ursula [mailto:Ursula.Brand-Gerheim@leica-camera.com]
Sent: Tuesday, July 28, 2015 4:17 PM
To: Karen Fung (karenfung@schmidtmarketing.com)
Cc: teeseewoo@gmail.com
Subject: Delivery

Dear Karen,

Hope you are well.

You will get a customer equipment which he brought to Germany by himself but
he couldn´t wait until repair was finished.

He is back in Hong Kong again.

Please get in contact with him as soon as you receive the equipment.

When he picks up his equipment, he will bring a loan camera which belongs to
us. Please forward it.

Thanks for support.

M9 s/n 3975152

M (Type 240) s/n 4827417

Noctilux-M 50f/0,95Asph s/n 4184044

Tele-Elmarit-M 2,8/90 s/n 2147656

Summicron-M 2/50 s/n 2438188

Mr. T. C.

Wu

Falt D 28/F Block M9

Yuen Lung St.

9 Yoho Midtown No.

YUEN LUNG

HONGKONG

teeseewoo@gmail.com

Kind regards

Customer Care
Ursula Brand-Gerheim

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/ <blocked::http://de.leica-camera.com/home/>

The Leica Camera Blog http://blog.leica-camera.com
----------------------------------------------------------------------------
------
Leica Camera AG / Am Leitz-Park 5 / D-35578 Wetzlar / Germany
AG mit dem Sitz in Wetzlar / AG Wetzlar HRB 966
Aufsichtsratsvorsitzender: Herr Dr. Andreas Kaufmann
Vorstand: Oliver Kaltner (Vorstandsvorsitzender),
                Markus Limberger,
                Ronald Marcel Peters
----------------------------------------------------------------------------
------
Privileged/Confidential Information may be contained in this message.
If you are not the addressee indicated in this message (or responsible
for delivery of the message to the intended recipient), please be aware
that any dissemination or copying of this communication is strictly
prohibited. If you have received this communication in error, please
immediately notify us by replying to the message and deleting it from
your computer. In such case, you should destroy this message and kindly
notify the sender by reply email. Please advise immediately if you or your
employer does not consent to email or messages of this kind. Opinions,
conclusions and other information in this message that do not relate to the
official business of Leica Camera AG shall be understood as neither given
nor endorsed by it.

023. your equipment

thread 14f179fe36ebb730 · 2015-08-10 · 319 characters

your equipment

Thread ID 14f179fe36ebb730 · messages 1 · 2015-08-10T12:39:52Z → 2015-08-10T12:39:52Z

#1 · 2015-08-10T12:39:52Z
From: Ursula.Brand-Gerheim@leica-camera.com
To: teeseewoo@gmail.com
Cc: karenfung@schmidtmarketing.com
Subject: your equipment

Attachments named in the archive: doc04995920150810132656.pdf

Dear Mr. Woo,

I hope you arrived well at home.

Today we sent your equipment to Schmidt Marketing in Hong Kong.
As soon as they will receive it, they will get in contact with you for pick up.

Please hand them over your loan camera at the same time.

Thanks in advance.

Kind regards
Customer Care
Ursula Brand-Gerheim

024. Feel been cheated by Leica Camera, a fans for the Leica Club in Hong Kong

thread 16cfc8aac7da59a2 · 2019-09-04 · 18,446 characters

Coletta: Kaufnachweis „not acknowledgeable“.

Feel been cheated by Leica Camera, a fans for the Leica Club in Hong Kong

Thread ID 16cfc8aac7da59a2 · messages 3 · 2019-09-04T13:59:02Z → 2019-09-05T07:05:15Z

#1 · 2019-09-04T13:59:02Z
From: teeseewoo@gmail.com
To: Nadine.Coletta@leica-camera.com, Ursula.Brand-Gerheim@leica-camera.com, Mathias.Harsch@leica-camera.com, Marita.Paasch@leica-camera.com, Beate.Berns@leica-camera.com, Fedja.Bobanovi@leica-camera.com, Andreas.Hecker@leica-camera.com, dennis.steuer@leica-camera.com, Support@leica-camera.com, sandra.looke@leica-camera.com, spareparts@leica-camera.com, info@leica-store.hk
Subject: Feel been cheated by Leica Camera, a fans for the Leica Club in Hong Kong

Attachments named in the archive: image001.png; image002.png; ANGjdJ__G1mUG20eExEAWnS95yEINlarmjoqkKTB2QhlB6fvWeNxn4MkFJrHwXRXOPlNZJ_y2fMzDZOK2NPozDop15Pg69_i2gco_aQoxPxqIEHgJ1hC7HdzZBTcJ1NHWHjq1ReVzdih5Dfq3mfoTMwd7pqn_n_syCDesEF5EDJy5b0uNyGQ9R3tzZtmwjV-OuNmlCzpiBavF0QsFewoeBIe2M5yTWdrCmO6VNb7_Q; ANGjdJ9TcdwnQZmS58RyDz_gYagaGy17EocUWshPIGRj-EA-631jssTItICjDJJAGN1Qucscl1qyVEv-CIYDtrH2tbwar8T9MQGZXY65b6BlPCjkpQ9Sogq6iesCqLpEViSzqy0wNCSSEf0ThD_4iS1eNwlC4MYKimHsNNj0fTWtbenS7dZaUXGS_nq-BOc8-CWbs3EZ1xF9rWU6-toGZLrI-YbkxK6PChLbOrjv9w

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken
long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official
Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all
disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：

> Dear Mr. Wu,
>
>
>
> Thank you for providing us the proof of purchase.
>
>
>
> Unfortunately, the purchase invoice and receipt provided below are not
> acknowledgeable.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer. If a
> product was purchased via an unauthorized channel or proof of purchase
> from an authorized dealer cannot be verified, regular repair charges apply.
>
>
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
>
>
> Thank you for understanding.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ********************************************************
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Dienstag, 3. September 2019 08:36
> *An:* CustomerCare <Customer.Care@leica-camera.com>
> *Betreff:* Re: LEICA-estimate 1058152
>
>
>
> [image: image.png]
>
>
>
> [image: image.png]
>
>
>
> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>
> Dear Leica Customer,
>
> Your order confirmation/estimate for the above listed service order
> number can be found in the attachment.
>
> You can track the status of your service order anytime under the
> following link:
>
> http://repair.leica-camera.com/service/repairtracking/index.html
>
> If you need further assistance, please contact:
>
> Customer.Care@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
> Kind Regards
>
> Leica Camera AG
> Customer Care
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>

#2 · 2019-09-04T13:59:17Z
From: postmaster@leica-camera.com
To: teeseewoo@gmail.com
Subject: Unzustellbar: Feel been cheated by Leica Camera, a fans for the Leica Club in Hong Kong

Attachments named in the archive: image001.png; image002.png; ANGjdJ-Nlnil-IQbc1MWA6T1kxenypsseNMv574f_oyLKQZ1vWvQFXeeJ_ziOFv_WASoO2COaGGEXfS0BwHPpT2dzwB91sIgkbWL8GMZLsKkvaESzEAqeLXZk7t8wRqL5MizQyWiMOfMM0hfXp4T5b7naytRDh4zxhAteYwRmZLV7SqXTJss6_Dh7AXzd4gdTLvdkSHKmjmpF4JwvcOqFZiHny1QwRqNbY-sUcyGxGSDqAI9Vqr1n5n_XSrCDMVNgtKcMpqRcfkTR3JShWVQOnhNOlMwKKc1fS_-y7Hxq-Mb7WV7MftY4OwZH5KxWm5DYpvADov1dAlvRqjh7Bz-iKitVJXchs9ErtGKnWhP_NW7obvhSLGHY6kl6sgHXNRSt29yqkxbAEimum2sdUO1; ANGjdJ_rFvGAV81tApiYjAIcbztxnpuxzvtjn_31lJXh-K8fhJbRoRY9yfmtgpgfme

Fehler bei der Nachrichtenzustellung an folgende Empfänger oder Gruppen:

Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Support@leica-camera.com<mailto:Support@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Diagnoseinformationen für Administratoren:

Generierender Server: ldesex01.lcg.leica-camera.com

Andreas.Hecker@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Beate.Berns@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Fedja.Bobanovi@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Mathias.Harsch@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Support@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

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 Wed, 04 Sep 2019 06:59:13 -0700 (PDT)
MIME-Version: 1.0
References: <ADR440000003304421506CAE8B02372C1EE9ADEF142550451601@lcg.leica-camera.com>
 <CAK3OhgDu6mRSKhgcV7a03f_nSvABY+ZmUydSYznh197npFzxJg@mail.gmail.com>
 <37b65a6e6258408d806846a8314693bb@leica-camera.com> <da665624329644afbf4e40060a3c610f@leica-camera.com>
In-Reply-To: <da665624329644afbf4e40060a3c610f@leica-camera.com>
From: [Name] <teeseewoo@gmail.com>
Date: Wed, 4 Sep 2019 21:59:02 +0800
Message-ID: <CAK3OhgAgsU89e1ZXL4VxQhWozOc+V25CSWc+B1iNMTbhgUH-dg@mail.gmail.com>
Subject: Feel been cheated by Leica Camera, a fans for the Leica Club in Hong Kong
To: "Coletta, Nadine" <Nadine.Coletta@leica-camera.com>, "Brand-Gerheim,
 Ursula" <Ursula.Brand-Gerheim@leica-camera.com>,
        <Mathias.Harsch@leica-camera.com>, <Marita.Paasch@leica-camera.com>,
        <Beate.Berns@leica-camera.com>, <Fedja.Bobanovi@leica-camera.com>,
        <Andreas.Hecker@leica-camera.com>, <dennis.steuer@leica-camera.com>,
        <Support@leica-camera.com>, <sandra.looke@leica-camera.com>,
        <spareparts@leica-camera.com>, <info@leica-store.hk>
Content-Type: multipart/related; boundary="00000000000026af9a0591ba9c91"
X-FEAS-DKIM: Valid
Authentication-Results: mailgateway.leica-camera.com;
        spf=pass (leica-camera.com: domain of teeseewoo@gmail.com designates 209.85.210.173 as permitted sender) smtp.mailfrom=teeseewoo@gmail.com;
        dkim=pass header.i=@gmail.com
Return-Path: teeseewoo@gmail.com

Original-Recipient: rfc822;Andreas.Hecker@leica-camera.com
Final-Recipient: rfc822;Andreas.Hecker@leica-camera.com
Action: failed
Status: 5.1.10
Diagnostic-Code: smtp;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup

Original-Recipient: rfc822;Beate.Berns@leica-camera.com
Final-Recipient: rfc822;Beate.Berns@leica-camera.com
Action: failed
Status: 5.1.10
Diagnostic-Code: smtp;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup

Original-Recipient: rfc822;Fedja.Bobanovi@leica-camera.com
Final-Recipient: rfc822;Fedja.Bobanovi@leica-camera.com
Action: failed
Status: 5.1.10
Diagnostic-Code: smtp;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup

Original-Recipient: rfc822;Mathias.Harsch@leica-camera.com
Final-Recipient: rfc822;Mathias.Harsch@leica-camera.com
Action: failed
Status: 5.1.10
Diagnostic-Code: smtp;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup

Original-Recipient: rfc822;Support@leica-camera.com
Final-Recipient: rfc822;Support@leica-camera.com
Action: failed
Status: 5.1.10
Diagnostic-Code: smtp;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken
long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official
Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all
disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：

> Dear Mr. Wu,
>
>
>
> Thank you for providing us the proof of purchase.
>
>
>
> Unfortunately, the purchase invoice and receipt provided below are not
> acknowledgeable.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer. If a
> product was purchased via an unauthorized channel or proof of purchase
> from an authorized dealer cannot be verified, regular repair charges apply.
>
>
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
>
>
> Thank you for understanding.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ********************************************************
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Dienstag, 3. September 2019 08:36
> *An:* CustomerCare <Customer.Care@leica-camera.com>
> *Betreff:* Re: LEICA-estimate 1058152
>
>
>
> [image: image.png]
>
>
>
> [image: image.png]
>
>
>
> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>
> Dear Leica Customer,
>
> Your order confirmation/estimate for the above listed service order
> number can be found in the attachment.
>
> You can track the status of your service order anytime under the
> following link:
>
> http://repair.leica-camera.com/service/repairtracking/index.html
>
> If you need further assistance, please contact:
>
> Customer.Care@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
> Kind Regards
>
> Leica Camera AG
> Customer Care
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>

#3 · 2019-09-05T07:05:15Z
From: Ursula.Brand@leica-camera.com
To: customercare.cn@leica-camera.com, customercare.hk@leica-camera.com
Cc: teeseewoo@gmail.com
Subject: WG: Feel been cheated by Leica Camera, a fans for the Leica Club in Hong Kong

Attachments named in the archive: image001.png; image002.png; ANGjdJ9BefFcfjrk_KZWzAruZ_EiGkoWGY5QOo4knQUT4kApcixE6372cLdgf0LG-iD34YXVFU8W3M-0I-o_BduKuzmNQ7HsKafQ63xMvytPbwyZM-NdenoTZPfO2-UDW5G8O3a6VzfbpFbk8wx63Y1IhXAJFQJKgF6eepaUbWOC6i9NBER_NULuH-9s3NViwuUCS5AKJaQlxTLElU8cwJ16gbch14iWUTqMd6C9fclktf5-NqksvtH8r724-Lh8a1JUXUTwC8g1kGEGihIcJqbMcpma4T4v21aEStfPngpkk0IH6ZrZGWuOBPJajvYrLiIojpyIsSgRHlz1BoScGTCuse-zFg-NxBxSRA7jpiKKFOomsy6febfKxZxi5SGbF0NQ-7h-fuhewBxGF0e-; ANGjdJ9CixAg-iuhAvzwKhJB32Za3oZexGG_o3QUD2zBOkQGkYTUnogloGtu0yV3DB

Dear Sir,

Thank you for your mail.

Your e-mail was forwarded to our agencies in Hong Kong and China for further processing.
You will be contacted as soon as possible.

Thanks for your patience.

Kind regards / 此致<x-apple-data-detectors://2/1>

Leica Camera AG
Customer Care Germany

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 4. September 2019 15:59
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch, Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com; Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer, Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke, Sandra <Sandra.Looke@leica-camera.com>; spareparts <spareparts@leica-camera.com>; info@leica-store.hk
Betreff: Feel been cheated by Leica Camera, a fans for the Leica Club in Hong Kong

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2019年9月4日周三 下午8:46写道：
Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>>
Betreff: Re: LEICA-estimate 1058152

[image.png]

[image.png]

Nadine Coletta <customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>> 于2019年8月5日周一 下午8:00写道：
Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

025. Auto Reply / Automatische Antwort

thread 16cfc928bc94dd0f · 2019-09-04 · 0 characters

Auto Reply / Automatische Antwort

Thread ID 16cfc928bc94dd0f · messages 0 · 2019-09-04T13:59:17Z → 2019-09-04T13:59:17Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

026. The Leica Camera seems Cheating Clients.

thread 16d035165f2bcd11 · 2019-09-05 · 67,497 characters

The Leica Camera seems Cheating Clients.

Thread ID 16d035165f2bcd11 · messages 10 · 2019-09-05T21:22:27Z → 2019-09-05T21:25:36Z

#1 · 2019-09-05T21:22:27Z
From: teeseewoo@gmail.com
To: Nadine.Coletta@leica-camera.com, Ursula.Brand-Gerheim@leica-camera.com, Mathias.Harsch@leica-camera.com, Marita.Paasch@leica-camera.com, Beate.Berns@leica-camera.com, Fedja.Bobanovi@leica-camera.com, Andreas.Hecker@leica-camera.com, dennis.steuer@leica-camera.com, Support@leica-camera.com, sandra.looke@leica-camera.com, spareparts@leica-camera.com, info@leica-store.hk, jboswell@bbg.gov, info@dw.de, readers.representative@latimes.com, opinion@nytimes.com, ashley.vansant@thewashingtondailynews.com, gina.lee@thewashingtondailynews.com, kim.riggs@thewashingtondailynews.com, sylvester.rogers@thewashingtondailynews.com, amy.whitaker@thewashingtondailynews.com, caleb.miller@thewashingtondailynews.com, spencer.stanley@thewashingtondailynews.com, german.llodrat@thewashingtondailynews.com, cecilia.prokos@thewashingtondailynews.com, jason.scott@thewashingtondailynews.com, david.cucchiara@thewashingtondailynews.com, jonathan.rowe@thewashingtondailynews.com, \editor@people.com, caroline.hudson@thewashingtondailynews.com, vail.rumley@thewashingtondailynews.com
Cc: info@ap.org, bluesky@tribune.com, bcjones@usatoday.com, laturner@usatoday.com, dcarruth@usatoday.com, vbradley@usatoday.com, rmensah@usatoday.com, accuracy@usatoday.com
Subject: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine <Nadine.Coletta@leica-camera.com <mailto:Nadine.Coletta@leica-camera.com> > 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
<http://www.leica-camera.com/> www.leica-camera.com / <mailto:nadine.coletta@leica-camera.com> nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com> >
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta <customer.care@leica-camera.com <mailto:customer.care@leica-camera.com> > 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#2 · 2019-09-05T21:25:29Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ8hdR3GbNbBOr-Imk4gH-L0twpzDmHvmAAGHHQOpAWlQ9VXnTKZnw01B2QwparuSuY0M3g7P3yo6yVkZXD8ZCbtqAMIdOGzepNdS3yyRxJfx09M20XgwJY49-PKcf6NP0AvnXrbLl0Yfx0DNiKtt4v2-LujFsjP1WGMsXVkAckaC-Hw3WsEo2NbcJjzs2yl7qMRtOgpawD93igjMqtlb-SfbKZHo9nZAJBtSzs24NbMrqlEgV3RIMKiJ4_8dCyGsPwbfjXepjjG7nm-bWVSDjrHLzMeufJvpwfYuIEszvvhm8veDOe6mUrV5YxucmWSYgytwiahWKFkZfenigrZc39j3eGiqaaALblsCYGPg7OYT6Zftf2Z7p5s8g-Uwi-GHrs1WbMXWkJFjJPo

** 找不到地址 **

由于系统找不到电子邮件地址 bluesky@tribune.com，或该地址无法接收邮件，因此无法递送您的邮件。

远程服务器的响应如下：
550 5.1.1 <bluesky@tribune.com> User unknown
Final-Recipient: rfc822; bluesky@tribune.com
Action: failed
Status: 5.1.1
Remote-MTA: dns; mx.zoho.com. (136.143.190.121, the server for the domain tribune.com.)
Diagnostic-Code: smtp; 550 5.1.1 <bluesky@tribune.com> User unknown
Last-Attempt-Date: Thu, 05 Sep 2019 14:25:29 -0700 (PDT)
Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it'
----- Message truncated -----

#3 · 2019-09-05T21:25:30Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ9YxEjlu05C8CUFghJdV2zxmweOCyrkCDv-pO5-Ql36jOXAC4wpSZ-4G-xKHCpKlueZt6-znhrx_jfYB9Y1-krJ78kadZ2h2ZhEdO9PLWqNyaF-ytvCYLAPhtRQV6A8F6WuR9uhp75U8v7YfNd84klIhIa_8dSMLX1cpHlU6RD7e5xUMAB2Cajl_pr5lsUunbHOdhSq3VFQUGbKUOmg_xXs5kEhovVSyoC2oha76bb7c3SmJoWs2gyu1qYvcyi5y1gXlOLoc-h33CSy3X6zoBvbjvCDzCcep3u9U9mEs17YuP0TUr2KgESk7nSLPCaYejt4ynzGqJseUFvtMXfEqN1-NlBcbXtw-lKi14oejzx3CbLu-pkwOo2gB1NVvIkMB-jZA39bDzc2KO3M

** 找不到地址 **

由于系统找不到电子邮件地址 david.cucchiara@thewashingtondailynews.com，或该地址无法接收邮件，因此无法递送您的邮件。

要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser

响应如下：

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser i23sor4256808pfo.69 - gsmtp
Final-Recipient: rfc822; david.cucchiara@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser i23sor4256808pfo.69 - gsmtp
Last-Attempt-Date: Thu, 05 Sep 2019 14:25:30 -0700 (PDT)
Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it'
----- Message truncated -----

#4 · 2019-09-05T21:25:30Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ9ixKHw9DT-OQUFqxa15MgCXPSZxjPSN2D8v7vvtOO1kCGg72l17NbP8jXP9o-omM7lrIpv9wlZpRtqnXbHEmm4z-IjcRAEhWKVsy2MTwTXrgOqjxevDFGDUrqHqspA9hXozbExyLqaLpRzdnPtn2rCzuSknnFc5_Gc1oECjJyUAUh7FgzrH_QxJzpL_cg3vrfcvoraGGLGwvIiGfH2feEBUtQFgGP-rLGKEVk2QNPV2SpYlN-yCBwt_26a9GlyDtcGd-MHLtVV6pBB8EMQ_UleMNtX3Nf94lNdDWVmCi2DTdJVB4G8MHYdYBg5qKsH7YakEFkT-P-7Mk9vOQ4dp-esOx6yfbwGkhwF8vW227cJ9yjD7gdtnIumMz4FKytFJ-9uwN37AS_kpTtL

** 找不到地址 **

由于系统找不到电子邮件地址 caroline.hudson@thewashingtondailynews.com，或该地址无法接收邮件，因此无法递送您的邮件。

要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser

响应如下：

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser i23sor4256808pfo.69 - gsmtp
Final-Recipient: rfc822; caroline.hudson@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser i23sor4256808pfo.69 - gsmtp
Last-Attempt-Date: Thu, 05 Sep 2019 14:25:30 -0700 (PDT)
Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it'
----- Message truncated -----

#5 · 2019-09-05T21:25:30Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ_KZvXLdvWqLbJHyAAbfJH5gq8QCcEkBB99XuuuVTcR_AOe6o6hI1HAaQjvoHj-_qfQvJL5tNhq_UbxS-uZ71m-SoPRbp08uXI8t1cKNVFHwG6tgnDW2zIm38x3Fc0TLW1l3iRVN-XaDqzIrlYZWSbZYQ9-R0803X9wTPKvpZ-UsXoSOP0ca2JabpXcemMMYmquxLrmC1L0VjCo1EeeYn-UvwtMA8L5eFCrK8UP0PnyCpvivBfhD_aTvyeIw8lVjBSbGZtxBWXxIQVtFwm2dpD9BEyz20ryiVb5es9UKEQHGFXKUtTHXGDWwtAVxUi78z_NrKDqMX4DqBux-4UJgO6z2G7WSY909SqCc6DrdHr6zUH_krICVXVWyMnMQAscGJ3nrbbIMowQjB5X

** 找不到地址 **

由于系统找不到电子邮件地址 caleb.miller@thewashingtondailynews.com，或该地址无法接收邮件，因此无法递送您的邮件。

要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser

响应如下：

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser i23sor4256808pfo.69 - gsmtp
Final-Recipient: rfc822; caleb.miller@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser i23sor4256808pfo.69 - gsmtp
Last-Attempt-Date: Thu, 05 Sep 2019 14:25:30 -0700 (PDT)
Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it'
----- Message truncated -----

#6 · 2019-09-05T21:25:30Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ9pUxBp0WVNgz52s-_YNbfQe9cDX8TgDF_e0LoiLstGU132SXScjq7D2th01tI543afJAlWP8z5ih5BeJaQ_5LhgAs5A6-aKp_6L2bNRxqCPIMWkmQwTSPTaolcT8TDrcjkDLi8o6Cj2LB3hgnDt39EZHMNUDdkmg2m79j7RAahVtnTOJhPIvahhyzqIzniDYNDBZZAzE1FXFv8K2LL_StH4t59vAowsbITe6I9hA54DiMb_v2Y2H2_5U1gtG_KauBnf6LBZqoiQC3uQf7QNFriNl42QxtczD5EQPvLsB-1spsZSugrMONhR8vQif9GQx5-AHiYOQtolfUgA00f19BSinN0FK10g_UH54L-J9ml6cqVTCnCL92KCx049w6x5qYkg2ehk2rTGxCc

** 找不到地址 **

由于系统找不到电子邮件地址 spencer.stanley@thewashingtondailynews.com，或该地址无法接收邮件，因此无法递送您的邮件。

要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser

响应如下：

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser i23sor4256808pfo.69 - gsmtp
Final-Recipient: rfc822; spencer.stanley@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser i23sor4256808pfo.69 - gsmtp
Last-Attempt-Date: Thu, 05 Sep 2019 14:25:30 -0700 (PDT)
Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it'
----- Message truncated -----

#7 · 2019-09-05T21:25:30Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ-ilJHK9dZZoejzSmweHB-S_bdDp7YjBhOyM0FYPZ51Bjx_j1e4Li0M38VUOl1t-x-xHYmu33MFAKSe6G2oRxyP6Y8Lr33vmcxFKHM_b2biVAu28sCtuo0OQ53lJQ9k5OZThKyIma_RuA3KQAzdr3nLhwXDTRWus43uW-GdDvJIvgXHSjMgWKSt7igHMNFhx1l_uJCGx5ee9vsjLoOO35_pFsL4Fvp2OMqVmiQ2WmoddNYqz-GgoK6U6cpu0D7ZgN4b7UZ4E_xEeGm5oRda-FpI4xP728ASeSYDMoBaAf_JUcTHSNCE9zL-9EMsTbOtQOeOFReXUJpkOuihO2ATEL677_zm4At2w8_ItX332a8NeQoWzKiK9LzqYdcs-8yWOtZselepGhTSJfbZ

** 找不到地址 **

由于系统找不到电子邮件地址 german.llodrat@thewashingtondailynews.com，或该地址无法接收邮件，因此无法递送您的邮件。

要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser

响应如下：

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser i23sor4256808pfo.69 - gsmtp
Final-Recipient: rfc822; german.llodrat@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser i23sor4256808pfo.69 - gsmtp
Last-Attempt-Date: Thu, 05 Sep 2019 14:25:30 -0700 (PDT)
Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it'
----- Message truncated -----

#8 · 2019-09-05T21:25:30Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ9fqOnCL51LdeKDZZpjwe0hsXMuJEtW-6Hftl2-_re7emP8wVJoSsY8HfZqQheoS4tqu_cfl2T0Djg5OHpbxhAGwt8OeB98-wXJpmxNZP1wnAWkfNAsn0_977tRIXjpLysmm3gDFmFmAnlFFTyjP9RNoIpndvlQYoEZwLqBrBw_EbcaMgW1lMBL8hh0VD1qRug8oiwkfHGVNiUdvfwGZQlAuKwABhv1IOLKFzlqV9hNUOadUQzFMwnInmo9CUNuuiKoGy5mmHSzLqsbr5Z3WGzxBJwUeKXzyXoiU1-6-VOZNmUkY2K-FsTxAe6EUMJmFHNtJVqNKySwrTTv_urs2RkJ5lBIldxBQ-Efrp47qx9QlYERdlqQeSdPNSvzXEGbsZDy0AUEpSE1IRyH

** 找不到地址 **

由于系统找不到电子邮件地址 jonathan.rowe@thewashingtondailynews.com，或该地址无法接收邮件，因此无法递送您的邮件。

要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser

响应如下：

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser i23sor4256808pfo.69 - gsmtp
Final-Recipient: rfc822; jonathan.rowe@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser i23sor4256808pfo.69 - gsmtp
Last-Attempt-Date: Thu, 05 Sep 2019 14:25:30 -0700 (PDT)
Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it'
----- Message truncated -----

#9 · 2019-09-05T21:25:31Z
From: postmaster@leica-camera.com
To: teeseewoo@gmail.com
Subject: 未送达: The Leica Camera seems Cheating Clients.

向以下收件人或组传递邮件失败:

Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>
找不到您输入的电子邮件地址。请检查收件人的电子邮件地址并尝试重新发送邮件。如果问题仍然存在，请与您的电子邮件管理员联系。

Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>
找不到您输入的电子邮件地址。请检查收件人的电子邮件地址并尝试重新发送邮件。如果问题仍然存在，请与您的电子邮件管理员联系。

Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>
找不到您输入的电子邮件地址。请检查收件人的电子邮件地址并尝试重新发送邮件。如果问题仍然存在，请与您的电子邮件管理员联系。

Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>
找不到您输入的电子邮件地址。请检查收件人的电子邮件地址并尝试重新发送邮件。如果问题仍然存在，请与您的电子邮件管理员联系。

Support@leica-camera.com<mailto:Support@leica-camera.com>
找不到您输入的电子邮件地址。请检查收件人的电子邮件地址并尝试重新发送邮件。如果问题仍然存在，请与您的电子邮件管理员联系。

供管理员使用的诊断信息:

生成服务器: ldesex02.lcg.leica-camera.com

Andreas.Hecker@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Beate.Berns@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Fedja.Bobanovi@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Mathias.Harsch@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Support@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

原始邮件头:

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From: T.C <teeseewoo@gmail.com>
To: <Nadine.Coletta@leica-camera.com>,
        <Ursula.Brand-Gerheim@leica-camera.com>, <Mathias.Harsch@leica-camera.com>,
        <Marita.Paasch@leica-camera.com>, <Beate.Berns@leica-camera.com>,
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Subject: The Leica Camera seems Cheating Clients.
Date: Fri, 6 Sep 2019 05:22:27 +0800
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Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine <Nadine.Coletta@leica-camera.com <mailto:Nadine.Coletta@leica-camera.com> > 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
 <http://www.leica-camera.com/> www.leica-camera.com / <mailto:nadine.coletta@leica-camera.com> nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com> >
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta <customer.care@leica-camera.com <mailto:customer.care@leica-camera.com> > 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#10 · 2019-09-05T21:25:36Z
From: postmaster@gannett.onmicrosoft.com
To: teeseewoo@gmail.com
Subject: 未送达: The Leica Camera seems Cheating Clients.

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teeseewoo Office 365 rmensah
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面向电子邮件管理员的详细信息
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原始邮件详细信息
创建日期: 2019/9/5 21:22:27
发件人地址: teeseewoo@gmail.com
收件人地址: rmensah@usatoday.com
主题: The Leica Camera seems Cheating Clients.

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From: "T.C" <teeseewoo@gmail.com>
To: <Nadine.Coletta@leica-camera.com>,
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Subject: The Leica Camera seems Cheating Clients.
Date: Fri, 6 Sep 2019 05:22:27 +0800
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Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine <Nadine.Coletta@leica-camera.com <mailto:Nadine.Coletta@leica-camera.com> > 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
 <http://www.leica-camera.com/> http://www.leica-camera.com / <mailto:nadine.coletta@leica-camera.com> nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com> >
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta <customer.care@leica-camera.com <mailto:customer.care@leica-camera.com> > 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

027. Auto Reply / Automatische Antwort

thread 16d03517290a7175 · 2019-09-05 · 0 characters

Auto Reply / Automatische Antwort

Thread ID 16d03517290a7175 · messages 0 · 2019-09-05T21:25:31Z → 2019-09-05T21:25:31Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

028. The New York Times Re: The Leica Camera seems Cheating Clients.

thread 16d035171f0ab1c3 · 2019-09-05 · 435 characters

The New York Times Re: The Leica Camera seems Cheating Clients.

Thread ID 16d035171f0ab1c3 · messages 1 · 2019-09-05T21:25:31Z → 2019-09-05T21:25:31Z

#1 · 2019-09-05T21:25:31Z
From: oped@nytimes.com
To: teeseewoo@gmail.com
Subject: The New York Times Re: The Leica Camera seems Cheating Clients.

Thank you for contacting the opinion section at The New York Times and The International New York Times. If you have sent us an article for consideration, please know that we are reviewing it. This in-box is monitored regularly. Articles must be original, and exclusive to The Times; they cannot have appeared elsewhere. If you do not hear from us within three business days, please assume that we will not be able to use your article.

029. AW: The Leica Camera seems Cheating Clients. , order number 1058152

thread 16d05de9baa9257c · 2019-09-06 · 10,745 characters

Brand: €1303 + MwSt. ab 01.12.2018.

AW: The Leica Camera seems Cheating Clients. , order number 1058152

Thread ID 16d05de9baa9257c · messages 1 · 2019-09-06T09:18:56Z → 2019-09-06T09:18:56Z

#1 · 2019-09-06T09:18:56Z
From: Ursula.Brand@leica-camera.com
To: teeseewoo@gmail.com
Cc: complaint.management@leica-camera.com
Subject: AW: The Leica Camera seems Cheating Clients. , order number 1058152

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.
If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.
The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.
The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the
manufacturer.
In such cases warranty claims have to be addressed with the seller/dealer.
In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.
You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:
•Cleaning and overhaul of the shutter cocking mechanisms
•Cleaning and maintenance/repair of the multifunction wheel
•Cleaning of the main switch and shutter speed dial
•Adjustment of the baseplate locking system
•Refurbishment of engravings
•Renewal of the protective film on the baseplate
•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致<x-apple-data-detectors://2/1>

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/<blocked::http://de.leica-camera.com/home/>

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch, Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com; Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer, Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke, Sandra <Sandra.Looke@leica-camera.com>; spareparts <spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov; info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; ashley.vansant@thewashingtondailynews.com; gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; sylvester.rogers@thewashingtondailynews.com; amy.whitaker@thewashingtondailynews.com; caleb.miller@thewashingtondailynews.com; spencer.stanley@thewashingtondailynews.com; german.llodrat@thewashingtondailynews.com; cecilia.prokos@thewashingtondailynews.com; jason.scott@thewashingtondailynews.com; david.cucchiara@thewashingtondailynews.com; jonathan.rowe@thewashingtondailynews.com; \editor@people.com; caroline.hudson@thewashingtondailynews.com; vail.rumley@thewashingtondailynews.com
Cc: 'info@ap.org，' <info@ap.org>; bluesky@tribune.com; bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--
Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> 于2019年9月4日周三 下午9:59写道：
Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2019年9月4日周三 下午8:46写道：
Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>>
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta <customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>> 于2019年8月5日周一 下午8:00写道：
Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

030. Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

thread 16d0614b7c600f6f · 2019-09-06 · 550,881 characters

Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Thread ID 16d0614b7c600f6f · messages 68 · 2019-09-06T10:17:58Z → 2022-06-27T15:42:15Z

#1 · 2019-09-06T10:17:58Z
From: teeseewoo@gmail.com
To: Nadine.Coletta@leica-camera.com, Ursula.Brand-Gerheim@leica-camera.com, Mathias.Harsch@leica-camera.com, Marita.Paasch@leica-camera.com, Beate.Berns@leica-camera.com, Fedja.Bobanovi@leica-camera.com, Andreas.Hecker@leica-camera.com, dennis.steuer@leica-camera.com, Support@leica-camera.com, sandra.looke@leica-camera.com, spareparts@leica-camera.com, info@leica-store.hk, jboswell@bbg.gov, info@dw.de, readers.representative@latimes.com, opinion@nytimes.com, ashley.vansant@thewashingtondailynews.com, gina.lee@thewashingtondailynews.com, kim.riggs@thewashingtondailynews.com, sylvester.rogers@thewashingtondailynews.com, amy.whitaker@thewashingtondailynews.com, caleb.miller@thewashingtondailynews.com, spencer.stanley@thewashingtondailynews.com, german.llodrat@thewashingtondailynews.com, cecilia.prokos@thewashingtondailynews.com, jason.scott@thewashingtondailynews.com, david.cucchiara@thewashingtondailynews.com, jonathan.rowe@thewashingtondailynews.com, \editor@people.com, caroline.hudson@thewashingtondailynews.com, vail.rumley@thewashingtondailynews.com
Cc: info@ap.org, bluesky@tribune.com, bcjones@usatoday.com, laturner@usatoday.com, dcarruth@usatoday.com, vbradley@usatoday.com, rmensah@usatoday.com, accuracy@usatoday.com
Subject: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com <mailto:teeseewoo@gmail.com> ]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com <mailto:Nadine.Coletta@leica-camera.com> >; Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> >; Mathias.Harsch@leica-camera.com <mailto:Mathias.Harsch@leica-camera.com> ; Paasch, Marita <Marita.Paasch@leica-camera.com <mailto:Marita.Paasch@leica-camera.com> >; Beate.Berns@leica-camera.com <mailto:Beate.Berns@leica-camera.com> ; Fedja.Bobanovi@leica-camera.com <mailto:Fedja.Bobanovi@leica-camera.com> ; Andreas.Hecker@leica-camera.com <mailto:Andreas.Hecker@leica-camera.com> ; Steuer, Dennis <dennis.steuer@leica-camera.com <mailto:dennis.steuer@leica-camera.com> >; Support@leica-camera.com <mailto:Support@leica-camera.com> ; Looke, Sandra <Sandra.Looke@leica-camera.com <mailto:Sandra.Looke@leica-camera.com> >; spareparts <spareparts@leica-camera.com <mailto:spareparts@leica-camera.com> >; info@leica-store.hk <mailto:info@leica-store.hk> ; jboswell@bbg.gov <mailto:jboswell@bbg.gov> ; info@dw.de <mailto:info@dw.de> ; readers.representative@latimes.com <mailto:readers.representative@latimes.com> ; opinion@nytimes.com <mailto:opinion@nytimes.com> ; ashley.vansant@thewashingtondailynews.com <mailto:ashley.vansant@thewashingtondailynews.com> ; gina.lee@thewashingtondailynews.com <mailto:gina.lee@thewashingtondailynews.com> ; kim.riggs@thewashingtondailynews.com <mailto:kim.riggs@thewashingtondailynews.com> ; sylvester.rogers@thewashingtondailynews.com <mailto:sylvester.rogers@thewashingtondailynews.com> ; amy.whitaker@thewashingtondailynews.com <mailto:amy.whitaker@thewashingtondailynews.com> ; caleb.miller@thewashingtondailynews.com <mailto:caleb.miller@thewashingtondailynews.com> ; spencer.stanley@thewashingtondailynews.com <mailto:spencer.stanley@thewashingtondailynews.com> ; german.llodrat@thewashingtondailynews.com <mailto:german.llodrat@thewashingtondailynews.com> ; cecilia.prokos@thewashingtondailynews.com <mailto:cecilia.prokos@thewashingtondailynews.com> ; jason.scott@thewashingtondailynews.com <mailto:jason.scott@thewashingtondailynews.com> ; david.cucchiara@thewashingtondailynews.com <mailto:david.cucchiara@thewashingtondailynews.com> ; jonathan.rowe@thewashingtondailynews.com <mailto:jonathan.rowe@thewashingtondailynews.com> ; \editor@people.com <mailto:editor@people.com> ; caroline.hudson@thewashingtondailynews.com <mailto:caroline.hudson@thewashingtondailynews.com> ; vail.rumley@thewashingtondailynews.com <mailto:vail.rumley@thewashingtondailynews.com>
Cc: 'info@ap.org <mailto:info@ap.org> ，' <info@ap.org <mailto:info@ap.org> >; bluesky@tribune.com <mailto:bluesky@tribune.com> ; bcjones@usatoday.com <mailto:bcjones@usatoday.com> ; laturner@usatoday.com <mailto:laturner@usatoday.com> ; dcarruth@usatoday.com <mailto:dcarruth@usatoday.com> ; vbradley@usatoday.com <mailto:vbradley@usatoday.com> ; rmensah@usatoday.com <mailto:rmensah@usatoday.com> ; accuracy@usatoday.com <mailto:accuracy@usatoday.com>
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
 <http://www.leica-camera.com/> www.leica-camera.com / <mailto:nadine.coletta@leica-camera.com> nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com> >
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta <customer.care@leica-camera.com <mailto:customer.care@leica-camera.com> > 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#2 · 2019-09-06T10:18:05Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ_clg0C4qEDUOlyL5uAr8o82ExQDXDguFeaNSg4voYPSIZI45RwOlhRWK1sR9GX0Kjg4MydCVpxnXBye5QTqgdHB11So5LBGEXNtgxzECuK22-Dr19pQoknwFdPQe2F-oeo33e4miVKIhHAn3yoBjP6kh0ykcjW0fGIkGGcegkzDdEHQzDuS7lNFM5HgA3Ih4AWPIXsJBdq1zQgZ_ngexwuUz-9kj5ZsyIoNpxDvPymcTLbH5gR6lXsMkeqs79ZsSV3G2UzqJa-5ddzFdcA6qJBcE3DFa9Qy2UPyKlARzmpAiEkfdYhHfcX-pj23NW0WbTyd4RqzJwfhjFa1477OoSYOB8pabLyhYtlE90YPOYT87NjDveejFggB75HUm2AP32sglJreF1Z536M

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要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser

响应如下：

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser 59sor5990570pld.68 - gsmtp
Final-Recipient: rfc822; caleb.miller@thewashingtondailynews.com
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550-5.1.1 double-checking the recipient's email address for typos or
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Last-Attempt-Date: Fri, 06 Sep 2019 03:18:05 -0700 (PDT)
First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for
----- Message truncated -----

#3 · 2019-09-06T10:18:05Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ-P55S8d8_q5D-cGCzbD0nDjWJjf9EDbuKatJdhKyl0F0ZqS2FG5U-BYAZOKGCRh2IgxzFDwbOtqdtjsSZS4Yps-vaNXEMMXRLz8bm8ImoldKD_L9B2CvhSrF4vz6u1OyBCgYFx0JOpa4gj28umP45eBVpwdJEzYTx3igNIaaP3HKgBLpD6RIGnpMnwJ2Ysbn3GEei-8091YgB3h4p6mGoXM7KHPgFBRvJcyKdyiKC-oRbPJyzJGq3c6pTFf6EsugLWMnTy7l6J9twHAXdVnBYZBmK4OH1x8tn-Qu0rEYJsvGAaxjraEo2eVTPwZ60_c8_qVY3wFbRqUKExYjuQlM6-jr4YdZcQDFdjVvYIiKS8rdNrGNO88HQvlJkwgCFYEJlxlUUDg2qtCSz0

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由于系统找不到电子邮件地址 bluesky@tribune.com，或该地址无法接收邮件，因此无法递送您的邮件。

远程服务器的响应如下：
550 5.1.1 <bluesky@tribune.com> User unknown
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Action: failed
Status: 5.1.1
Remote-MTA: dns; mx.zoho.com. (136.143.190.121, the server for the domain tribune.com.)
Diagnostic-Code: smtp; 550 5.1.1 <bluesky@tribune.com> User unknown
Last-Attempt-Date: Fri, 06 Sep 2019 03:18:05 -0700 (PDT)
First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

The following is my question for you, I hope you can prove the answer:

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for
----- Message truncated -----

#4 · 2019-09-06T10:18:05Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ9vY7EWhBBUhfindwMo4obeOs16gIXGlC-SzUNNenYR3-UemGKMoy2mz3bX7e9kxYip3khTMFO3V4LV5SVIn4Fby-0dDOgtXBvsc0EGpEl-1yeiAM4z5Xih7KomI4hhNUiD0XkRniZyNgepQffiIDcfEo2_VDt6E5WJ9znmawovJcnc29MyciFnp5-6oCEU5xebLm4qOtxZQtoQZOyNNX0ZU534s03rfuUY9E8EssPe2d50QsddSH4IePZbQUkyY822gdbIkvJJcsBoxGbFzyOUvIX7hGtsxWbre5GqaLj0Vm5YcK31brD5vHw15gsW0oDxDkGLb10o4iLUC8aeobmRDzjcFl7rvvLgY1Wwt-Uq6JtbwpbN9vV20xZtTv21R9SVJ439mKcvWUMx

** 找不到地址 **

由于系统找不到电子邮件地址 german.llodrat@thewashingtondailynews.com，或该地址无法接收邮件，因此无法递送您的邮件。

要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser

响应如下：

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser 59sor5990570pld.68 - gsmtp
Final-Recipient: rfc822; german.llodrat@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser 59sor5990570pld.68 - gsmtp
Last-Attempt-Date: Fri, 06 Sep 2019 03:18:05 -0700 (PDT)
First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

The following is my question for you, I hope you can prove the answer:

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for
----- Message truncated -----

#5 · 2019-09-06T10:18:05Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ9cJAKKdepb_sFRiQPtNHY-gb0ge6FI6-FW-KlvOgdkQA1JSaL6BKmKFgPsme2kGWZHeUMKkYwofcRKzrPM32ig8y560aZvCS9NGABskCVd_g2I29-RzrMgx-Jacnr_aJztIn8MNOUw1VNSAaH84E-ZlZq-LBGglPXpa4RoJybfxyQqkpluIIhta5Z6KMkjt9RtV8pFNzrQagcFYhuJ_snzDw_bMhElKnA8lt6h4p5lKwaKWapXlgda8LpWQTha2LXCY8jKvDRUoVFIqA7zdRMMsLV6s6enPJT1IX32FioXDUI2FLzIiQUQ-LtD-2v-NZ6gC5W-A-uleN738tOLI6GSKOvkLykJCM3UKWT6_A1iOYi8Rqg5rxdsPb5aQNeCqsEOzJ9P6xvtdgfj

** 找不到地址 **

由于系统找不到电子邮件地址 spencer.stanley@thewashingtondailynews.com，或该地址无法接收邮件，因此无法递送您的邮件。

要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser

响应如下：

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser 59sor5990570pld.68 - gsmtp
Final-Recipient: rfc822; spencer.stanley@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser 59sor5990570pld.68 - gsmtp
Last-Attempt-Date: Fri, 06 Sep 2019 03:18:05 -0700 (PDT)
First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

The following is my question for you, I hope you can prove the answer:

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for
----- Message truncated -----

#6 · 2019-09-06T10:18:05Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ9QxxH4Xy_yVaMPFznWCLdsh0Znuj_YxYMIfMK8JSFcmbv7E3ayySLMgtCHlZ_y0m6npry8fJkdb6P1_TE0Zg4QjvQQhidbzamlC3PP2SPyySB324zrGu7hXQbX4HS0CF8GCYUyYTYzS_jSAwwBFB8qqG6XkUSTYK0fGSZW27bKwiEbRz5QVLOCuNt9Lhm5sZp4p-rm_bLtPxaF_gqBgkNNIqcOK7JbF3imehV3Dw6COPQpNVOwLao6tc1-GHefswMqlup4HODjmVfzaEv-k7jJM0vcbekGSsXzld7tnBuGrLQWeH5p2vRa0poNqEWPZ5AVYnKfH0--NJmBWbiWCmXbP0ID9bYQ2hMeR3ZZDyFbHWS9TowyXCAhijOqPDrjRSOWZuNE-xl1s4nL

** 找不到地址 **

由于系统找不到电子邮件地址 jonathan.rowe@thewashingtondailynews.com，或该地址无法接收邮件，因此无法递送您的邮件。

要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser

响应如下：

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser 59sor5990570pld.68 - gsmtp
Final-Recipient: rfc822; jonathan.rowe@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser 59sor5990570pld.68 - gsmtp
Last-Attempt-Date: Fri, 06 Sep 2019 03:18:05 -0700 (PDT)
First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

The following is my question for you, I hope you can prove the answer:

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for
----- Message truncated -----

#7 · 2019-09-06T10:18:05Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ9dKDtl0g4FFhIu3h28qAuZVyr5QYlUt0iDRd1im8FTthcnsZ6r3Q1axgXa2vNlRq3PbrBP8ZANx38ClIF49x2cNFGpzz7ds_rZ1rtbhFBfKPvqlvS3fWDm01amxjxbVaStBx33xoRRIhQq6nghzfUbsd2HKJiU2ONFpux1BKC8uNTzdyUIJJ7heshFnVAAqS6aznG2azYc-PV1onrBSEOe6Czztl-ZtiBFjeXo6vnpaau8HsHieWgZp1VDPpjp-YOR4Zmx1IdHB9nEdpBbNAOLaHcz9rV7Rcd6ZYIOYThb61POgMD6PHYO922sZnaJ1quzln9Xs8usIv9NDHCqWeHfkk7oiH0uk6Sm4EqmDO1THpWhd_pAdOq7oS5jVuGZru_qA18igFS6S07R

** 找不到地址 **

由于系统找不到电子邮件地址 david.cucchiara@thewashingtondailynews.com，或该地址无法接收邮件，因此无法递送您的邮件。

要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser

响应如下：

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser 59sor5990570pld.68 - gsmtp
Final-Recipient: rfc822; david.cucchiara@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser 59sor5990570pld.68 - gsmtp
Last-Attempt-Date: Fri, 06 Sep 2019 03:18:05 -0700 (PDT)
First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

The following is my question for you, I hope you can prove the answer:

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for
----- Message truncated -----

#8 · 2019-09-06T10:18:05Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ-yRwHCg0IximcKA5-3CcAv8JDMbIONbR1z615hytH3kjc8yiG8iPUb507S4EMloC56IKXBZb9iNEeL-6ilpHZMmQAe6SXoA9XrwC_u1HUEfpDa09fQY94JT1lrHUjc4FwFJ-zxR8FuJI19NskZ3Swo46nbmGJhoMJ4aBMujAgAqdM2tw62OBPPp8cVwnH9ez4s0dI_lcUh_8sSfvThFOptdWX_hR9odgFz-DgWCm3ym8AQW_JXoBFqx2IJHIb-YbA-5y3w_iNM9Yg0LY0S1c4WmpQpyftnK1LMrx_6UVEFeraMevwEKWf9pxDp0OxU-LMz7dkDHlCxFU9iVBuC0TVWWycsLdhSrshSZi62T-8mKjwhCTqu9k3ObFefjroApupxSlmTxbrmdXyR

** 找不到地址 **

由于系统找不到电子邮件地址 caroline.hudson@thewashingtondailynews.com，或该地址无法接收邮件，因此无法递送您的邮件。

要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser

响应如下：

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser 59sor5990570pld.68 - gsmtp
Final-Recipient: rfc822; caroline.hudson@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser 59sor5990570pld.68 - gsmtp
Last-Attempt-Date: Fri, 06 Sep 2019 03:18:05 -0700 (PDT)
First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

The following is my question for you, I hope you can prove the answer:

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for
----- Message truncated -----

#9 · 2019-09-06T10:18:07Z
From: postmaster@leica-camera.com
To: teeseewoo@gmail.com
Subject: 未送达: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

向以下收件人或组传递邮件失败:

Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>
找不到您输入的电子邮件地址。请检查收件人的电子邮件地址并尝试重新发送邮件。如果问题仍然存在，请与您的电子邮件管理员联系。

Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>
找不到您输入的电子邮件地址。请检查收件人的电子邮件地址并尝试重新发送邮件。如果问题仍然存在，请与您的电子邮件管理员联系。

Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>
找不到您输入的电子邮件地址。请检查收件人的电子邮件地址并尝试重新发送邮件。如果问题仍然存在，请与您的电子邮件管理员联系。

Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>
找不到您输入的电子邮件地址。请检查收件人的电子邮件地址并尝试重新发送邮件。如果问题仍然存在，请与您的电子邮件管理员联系。

Support@leica-camera.com<mailto:Support@leica-camera.com>
找不到您输入的电子邮件地址。请检查收件人的电子邮件地址并尝试重新发送邮件。如果问题仍然存在，请与您的电子邮件管理员联系。

供管理员使用的诊断信息:

生成服务器: ldesex02.lcg.leica-camera.com

Andreas.Hecker@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Beate.Berns@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Fedja.Bobanovi@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Mathias.Harsch@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Support@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

原始邮件头:

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From: T.C <teeseewoo@gmail.com>
To: <Nadine.Coletta@leica-camera.com>,
        <Ursula.Brand-Gerheim@leica-camera.com>, <Mathias.Harsch@leica-camera.com>,
        <Marita.Paasch@leica-camera.com>, <Beate.Berns@leica-camera.com>,
        <Fedja.Bobanovi@leica-camera.com>, <Andreas.Hecker@leica-camera.com>,
        <dennis.steuer@leica-camera.com>, <Support@leica-camera.com>,
        <sandra.looke@leica-camera.com>, <spareparts@leica-camera.com>,
        <info@leica-store.hk>, <jboswell@bbg.gov>, <info@dw.de>,
        <readers.representative@latimes.com>, <opinion@nytimes.com>,
        <ashley.vansant@thewashingtondailynews.com>,
        <gina.lee@thewashingtondailynews.com>,
        <kim.riggs@thewashingtondailynews.com>,
        <sylvester.rogers@thewashingtondailynews.com>,
        <amy.whitaker@thewashingtondailynews.com>,
        <caleb.miller@thewashingtondailynews.com>,
        <spencer.stanley@thewashingtondailynews.com>,
        <german.llodrat@thewashingtondailynews.com>,
        <cecilia.prokos@thewashingtondailynews.com>,
        <jason.scott@thewashingtondailynews.com>,
        <david.cucchiara@thewashingtondailynews.com>,
        <jonathan.rowe@thewashingtondailynews.com>, <\editor@people.com>,
        <caroline.hudson@thewashingtondailynews.com>,
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        <vbradley@usatoday.com>, <rmensah@usatoday.com>, <accuracy@usatoday.com>
Subject: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.
Date: Fri, 6 Sep 2019 18:17:58 +0800
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First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com <mailto:teeseewoo@gmail.com> ]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com <mailto:Nadine.Coletta@leica-camera.com> >; Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> >; Mathias.Harsch@leica-camera.com <mailto:Mathias.Harsch@leica-camera.com> ; Paasch, Marita <Marita.Paasch@leica-camera.com <mailto:Marita.Paasch@leica-camera.com> >; Beate.Berns@leica-camera.com <mailto:Beate.Berns@leica-camera.com> ; Fedja.Bobanovi@leica-camera.com <mailto:Fedja.Bobanovi@leica-camera.com> ; Andreas.Hecker@leica-camera.com <mailto:Andreas.Hecker@leica-camera.com> ; Steuer, Dennis <dennis.steuer@leica-camera.com <mailto:dennis.steuer@leica-camera.com> >; Support@leica-camera.com <mailto:Support@leica-camera.com> ; Looke, Sandra <Sandra.Looke@leica-camera.com <mailto:Sandra.Looke@leica-camera.com> >; spareparts <spareparts@leica-camera.com <mailto:spareparts@leica-camera.com> >; info@leica-store.hk <mailto:info@leica-store.hk> ; jboswell@bbg.gov <mailto:jboswell@bbg.gov> ; info@dw.de <mailto:info@dw.de> ; readers.representative@latimes.com <mailto:readers.representative@latimes.com> ; opinion@nytimes.com <mailto:opinion@nytimes.com> ; ashley.vansant@thewashingtondailynews.com <mailto:ashley.vansant@thewashingtondailynews.com> ; gina.lee@thewashingtondailynews.com <mailto:gina.lee@thewashingtondailynews.com> ; kim.riggs@thewashingtondailynews.com <mailto:kim.riggs@thewashingtondailynews.com> ; sylvester.rogers@thewashingtondailynews.com <mailto:sylvester.rogers@thewashingtondailynews.com> ; amy.whitaker@thewashingtondailynews.com <mailto:amy.whitaker@thewashingtondailynews.com> ; caleb.miller@thewashingtondailynews.com <mailto:caleb.miller@thewashingtondailynews.com> ; spencer.stanley@thewashingtondailynews.com <mailto:spencer.stanley@thewashingtondailynews.com> ; german.llodrat@thewashingtondailynews.com <mailto:german.llodrat@thewashingtondailynews.com> ; cecilia.prokos@thewashingtondailynews.com <mailto:cecilia.prokos@thewashingtondailynews.com> ; jason.scott@thewashingtondailynews.com <mailto:jason.scott@thewashingtondailynews.com> ; david.cucchiara@thewashingtondailynews.com <mailto:david.cucchiara@thewashingtondailynews.com> ; jonathan.rowe@thewashingtondailynews.com <mailto:jonathan.rowe@thewashingtondailynews.com> ; \editor@people.com <mailto:editor@people.com> ; caroline.hudson@thewashingtondailynews.com <mailto:caroline.hudson@thewashingtondailynews.com> ; vail.rumley@thewashingtondailynews.com <mailto:vail.rumley@thewashingtondailynews.com>
Cc: 'info@ap.org <mailto:info@ap.org> ，' <info@ap.org <mailto:info@ap.org> >; bluesky@tribune.com <mailto:bluesky@tribune.com> ; bcjones@usatoday.com <mailto:bcjones@usatoday.com> ; laturner@usatoday.com <mailto:laturner@usatoday.com> ; dcarruth@usatoday.com <mailto:dcarruth@usatoday.com> ; vbradley@usatoday.com <mailto:vbradley@usatoday.com> ; rmensah@usatoday.com <mailto:rmensah@usatoday.com> ; accuracy@usatoday.com <mailto:accuracy@usatoday.com>
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
 <http://www.leica-camera.com/> www.leica-camera.com / <mailto:nadine.coletta@leica-camera.com> nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com> >
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta <customer.care@leica-camera.com <mailto:customer.care@leica-camera.com> > 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#10 · 2019-09-06T10:18:15Z
From: postmaster@gannett.onmicrosoft.com
To: teeseewoo@gmail.com
Subject: 未送达: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

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创建日期: 2019/9/6 10:17:58
发件人地址: teeseewoo@gmail.com
收件人地址: rmensah@usatoday.com
主题: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

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From: "T.C" <teeseewoo@gmail.com>
To: <Nadine.Coletta@leica-camera.com>,
        <Ursula.Brand-Gerheim@leica-camera.com>,
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Subject: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.
Date: Fri, 6 Sep 2019 18:17:58 +0800
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First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com <mailto:teeseewoo@gmail.com> ]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com <mailto:Nadine.Coletta@leica-camera.com> >; Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> >; Mathias.Harsch@leica-camera.com <mailto:Mathias.Harsch@leica-camera.com> ; Paasch, Marita <Marita.Paasch@leica-camera.com <mailto:Marita.Paasch@leica-camera.com> >; Beate.Berns@leica-camera.com <mailto:Beate.Berns@leica-camera.com> ; Fedja.Bobanovi@leica-camera.com <mailto:Fedja.Bobanovi@leica-camera.com> ; Andreas.Hecker@leica-camera.com <mailto:Andreas.Hecker@leica-camera.com> ; Steuer, Dennis <dennis.steuer@leica-camera.com <mailto:dennis.steuer@leica-camera.com> >; Support@leica-camera.com <mailto:Support@leica-camera.com> ; Looke, Sandra <Sandra.Looke@leica-camera.com <mailto:Sandra.Looke@leica-camera.com> >; spareparts <spareparts@leica-camera.com <mailto:spareparts@leica-camera.com> >; info@leica-store.hk <mailto:info@leica-store.hk> ; jboswell@bbg.gov <mailto:jboswell@bbg.gov> ; info@dw.de <mailto:info@dw.de> ; readers.representative@latimes.com <mailto:readers.representative@latimes.com> ; opinion@nytimes.com <mailto:opinion@nytimes.com> ; ashley.vansant@thewashingtondailynews.com <mailto:ashley.vansant@thewashingtondailynews.com> ; gina.lee@thewashingtondailynews.com <mailto:gina.lee@thewashingtondailynews.com> ; kim.riggs@thewashingtondailynews.com <mailto:kim.riggs@thewashingtondailynews.com> ; sylvester.rogers@thewashingtondailynews.com <mailto:sylvester.rogers@thewashingtondailynews.com> ; amy.whitaker@thewashingtondailynews.com <mailto:amy.whitaker@thewashingtondailynews.com> ; caleb.miller@thewashingtondailynews.com <mailto:caleb.miller@thewashingtondailynews.com> ; spencer.stanley@thewashingtondailynews.com <mailto:spencer.stanley@thewashingtondailynews.com> ; german.llodrat@thewashingtondailynews.com <mailto:german.llodrat@thewashingtondailynews.com> ; cecilia.prokos@thewashingtondailynews.com <mailto:cecilia.prokos@thewashingtondailynews.com> ; jason.scott@thewashingtondailynews.com <mailto:jason.scott@thewashingtondailynews.com> ; david.cucchiara@thewashingtondailynews.com <mailto:david.cucchiara@thewashingtondailynews.com> ; jonathan.rowe@thewashingtondailynews.com <mailto:jonathan.rowe@thewashingtondailynews.com> ; \editor@people.com <mailto:editor@people.com> ; caroline.hudson@thewashingtondailynews.com <mailto:caroline.hudson@thewashingtondailynews.com> ; vail.rumley@thewashingtondailynews.com <mailto:vail.rumley@thewashingtondailynews.com>
Cc: 'info@ap.org <mailto:info@ap.org> ，' <info@ap.org <mailto:info@ap.org> >; bluesky@tribune.com <mailto:bluesky@tribune.com> ; bcjones@usatoday.com <mailto:bcjones@usatoday.com> ; laturner@usatoday.com <mailto:laturner@usatoday.com> ; dcarruth@usatoday.com <mailto:dcarruth@usatoday.com> ; vbradley@usatoday.com <mailto:vbradley@usatoday.com> ; rmensah@usatoday.com <mailto:rmensah@usatoday.com> ; accuracy@usatoday.com <mailto:accuracy@usatoday.com>
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
 <http://www.leica-camera.com/> http://www.leica-camera.com / <mailto:nadine.coletta@leica-camera.com> nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com> >
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta <customer.care@leica-camera.com <mailto:customer.care@leica-camera.com> > 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#11 · 2019-09-06T13:14:03Z
From: Kirstin.Masney@leica-camera.com
To: teeseewoo@gmail.com
Cc: Sven.Kupfer@leica-camera.com
Subject: AW: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Sir,

I can certainly understand your position and that this is upsetting to you. The sensors of the M9 (and derivate) are equipped with a specially coated IR filter cover glass to ensure optimum imaging performance, corrosion effects that change the structure of the filter surface can begin to appear after several years. The sensor problem described may not necessarily occur throughout the entire life cycle of many cameras and is therefore not considered a serial flaw. Why it is your believe that 90% of cameras are affected I do not know.

However, to eliminate the issue completely we started the development of a more durable sensor coating, resistant to corrosion in 2014/15. Leica was always upfront and informative about the issue. Statements were published on a regular basis, including statements in 2014/2015 informing our customers about the potential problem as well as the alternative upgrade options. An unlimited duration of the good will arrangement was not mentioned, only that the regulation valid at that time applied to all cameras independent of their production date.

Our M9 and derivate was always sold with a manufacturer’s warranty of 2 years (if purchased from an authorized dealer). For the new regulation we extended this warranty by a 3 year good will period for cameras affected by corrosion.

In our statement on 15.05.2017 we informed our customers, until further notice, about the new regulation and charges. The change of this regulation was published on 22.11.2018 and became effective on 1.12.2018. Registered customers were also alerted via email.

The directives and deadlines have been deliberately created by executive management to insure fair and equal service, have been widely accepted by our customer and have been implemented without exception. With our upgrade options we are still providing a customer oriented good will arrangement that goes far beyond the usual mandatory warranty terms, offering you a fair value for your used M camera.

Kind regards

Kirstin Masney
Complaint Manager

Leica Camera AG
Customer Care
Am Leitz-Park 5/ D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 6. September 2019 12:18
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>; Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>>; Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>; Paasch, Marita <Marita.Paasch@leica-camera.com<mailto:Marita.Paasch@leica-camera.com>>; Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>; Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>; Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>; Steuer, Dennis <dennis.steuer@leica-camera.com<mailto:dennis.steuer@leica-camera.com>>; Support@leica-camera.com<mailto:Support@leica-camera.com>; Looke, Sandra <Sandra.Looke@leica-camera.com<mailto:Sandra.Looke@leica-camera.com>>; spareparts <spareparts@leica-camera.com<mailto:spareparts@leica-camera.com>>; info@leica-store.hk<mailto:info@leica-store.hk>; jboswell@bbg.gov<mailto:jboswell@bbg.gov>; info@dw.de<mailto:info@dw.de>; readers.representative@latimes.com<mailto:readers.representative@latimes.com>; opinion@nytimes.com<mailto:opinion@nytimes.com>; ashley.vansant@thewashingtondailynews.com<mailto:ashley.vansant@thewashingtondailynews.com>; gina.lee@thewashingtondailynews.com<mailto:gina.lee@thewashingtondailynews.com>; kim.riggs@thewashingtondailynews.com<mailto:kim.riggs@thewashingtondailynews.com>; sylvester.rogers@thewashingtondailynews.com<mailto:sylvester.rogers@thewashingtondailynews.com>; amy.whitaker@thewashingtondailynews.com<mailto:amy.whitaker@thewashingtondailynews.com>; caleb.miller@thewashingtondailynews.com<mailto:caleb.miller@thewashingtondailynews.com>; spencer.stanley@thewashingtondailynews.com<mailto:spencer.stanley@thewashingtondailynews.com>; german.llodrat@thewashingtondailynews.com<mailto:german.llodrat@thewashingtondailynews.com>; cecilia.prokos@thewashingtondailynews.com<mailto:cecilia.prokos@thewashingtondailynews.com>; jason.scott@thewashingtondailynews.com<mailto:jason.scott@thewashingtondailynews.com>; david.cucchiara@thewashingtondailynews.com<mailto:david.cucchiara@thewashingtondailynews.com>; jonathan.rowe@thewashingtondailynews.com<mailto:jonathan.rowe@thewashingtondailynews.com>; \editor@people.com; caroline.hudson@thewashingtondailynews.com<mailto:caroline.hudson@thewashingtondailynews.com>; vail.rumley@thewashingtondailynews.com<mailto:vail.rumley@thewashingtondailynews.com>
Cc: 'info@ap.org，' <info@ap.org<mailto:info@ap.org>>; bluesky@tribune.com<mailto:bluesky@tribune.com>; bcjones@usatoday.com<mailto:bcjones@usatoday.com>; laturner@usatoday.com<mailto:laturner@usatoday.com>; dcarruth@usatoday.com<mailto:dcarruth@usatoday.com>; vbradley@usatoday.com<mailto:vbradley@usatoday.com>; rmensah@usatoday.com<mailto:rmensah@usatoday.com>; accuracy@usatoday.com<mailto:accuracy@usatoday.com>
Betreff: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>> 于2019年9月6日周五 下午5:18写道：
Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.
If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.
The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.
The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the
manufacturer.
In such cases warranty claims have to be addressed with the seller/dealer.
In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.
You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:
•Cleaning and overhaul of the shutter cocking mechanisms
•Cleaning and maintenance/repair of the multifunction wheel
•Cleaning of the main switch and shutter speed dial
•Adjustment of the baseplate locking system
•Refurbishment of engravings
•Renewal of the protective film on the baseplate
•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>; Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>>; Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>; Paasch, Marita <Marita.Paasch@leica-camera.com<mailto:Marita.Paasch@leica-camera.com>>; Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>; Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>; Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>; Steuer, Dennis <dennis.steuer@leica-camera.com<mailto:dennis.steuer@leica-camera.com>>; Support@leica-camera.com<mailto:Support@leica-camera.com>; Looke, Sandra <Sandra.Looke@leica-camera.com<mailto:Sandra.Looke@leica-camera.com>>; spareparts <spareparts@leica-camera.com<mailto:spareparts@leica-camera.com>>; info@leica-store.hk<mailto:info@leica-store.hk>; jboswell@bbg.gov<mailto:jboswell@bbg.gov>; info@dw.de<mailto:info@dw.de>; readers.representative@latimes.com<mailto:readers.representative@latimes.com>; opinion@nytimes.com<mailto:opinion@nytimes.com>; ashley.vansant@thewashingtondailynews.com<mailto:ashley.vansant@thewashingtondailynews.com>; gina.lee@thewashingtondailynews.com<mailto:gina.lee@thewashingtondailynews.com>; kim.riggs@thewashingtondailynews.com<mailto:kim.riggs@thewashingtondailynews.com>; sylvester.rogers@thewashingtondailynews.com<mailto:sylvester.rogers@thewashingtondailynews.com>; amy.whitaker@thewashingtondailynews.com<mailto:amy.whitaker@thewashingtondailynews.com>; caleb.miller@thewashingtondailynews.com<mailto:caleb.miller@thewashingtondailynews.com>; spencer.stanley@thewashingtondailynews.com<mailto:spencer.stanley@thewashingtondailynews.com>; german.llodrat@thewashingtondailynews.com<mailto:german.llodrat@thewashingtondailynews.com>; cecilia.prokos@thewashingtondailynews.com<mailto:cecilia.prokos@thewashingtondailynews.com>; jason.scott@thewashingtondailynews.com<mailto:jason.scott@thewashingtondailynews.com>; david.cucchiara@thewashingtondailynews.com<mailto:david.cucchiara@thewashingtondailynews.com>; jonathan.rowe@thewashingtondailynews.com<mailto:jonathan.rowe@thewashingtondailynews.com>; \editor@people.com<mailto:editor@people.com>; caroline.hudson@thewashingtondailynews.com<mailto:caroline.hudson@thewashingtondailynews.com>; vail.rumley@thewashingtondailynews.com<mailto:vail.rumley@thewashingtondailynews.com>
Cc: 'info@ap.org<mailto:info@ap.org>，' <info@ap.org<mailto:info@ap.org>>; bluesky@tribune.com<mailto:bluesky@tribune.com>; bcjones@usatoday.com<mailto:bcjones@usatoday.com>; laturner@usatoday.com<mailto:laturner@usatoday.com>; dcarruth@usatoday.com<mailto:dcarruth@usatoday.com>; vbradley@usatoday.com<mailto:vbradley@usatoday.com>; rmensah@usatoday.com<mailto:rmensah@usatoday.com>; accuracy@usatoday.com<mailto:accuracy@usatoday.com>
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--
Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> 于2019年9月4日周三 下午9:59写道：
Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2019年9月4日周三 下午8:46写道：
Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>>
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta <customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>> 于2019年8月5日周一 下午8:00写道：
Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#12 · 2019-09-06T15:19:34Z
From: teeseewoo@gmail.com
To: Kirstin.Masney@leica-camera.com
Subject: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear manager,

You still have not answer my questions, at least all our Leica Fans Club
who use the M9 have that problems, and most of them change the CCd, some of
them change for more am twice, that’s why we need your statement the
percentage of the bad M9.

And why inform us his before selling, its about the integrity.

On Fri, Sep 6, 2019 at 9:14 PM Masney, Kirstin <
Kirstin.Masney@leica-camera.com> wrote:

>
>
> Dear Sir,
>
>
>
> I can certainly understand your position and that this is upsetting to
> you. The sensors of the M9 (and derivate) are equipped with a specially
> coated IR filter cover glass to ensure optimum imaging performance,
> corrosion effects that change the structure of the filter surface can begin
> to appear after several years. The sensor problem described may not
> necessarily occur throughout the entire life cycle of many cameras and is
> therefore not considered a serial flaw. Why it is your believe that 90%
> of cameras are affected I do not know.
>
>
>
> However, to eliminate the issue completely we started the development of
> a more durable sensor coating, resistant to corrosion in 2014/15. Leica
> was always upfront and informative about the issue. Statements were
> published on a regular basis, including statements in 2014/2015 informing
> our customers about the potential problem as well as the alternative
> upgrade options. An unlimited duration of the good will arrangement was
> not mentioned, only that the regulation valid at that time applied to all
> cameras independent of their production date.
>
>
>
> Our M9 and derivate was always sold with a manufacturer’s warranty of 2
> years (if purchased from an authorized dealer). For the new regulation we
> extended this warranty by a 3 year good will period for cameras affected by
> corrosion.
>
>
>
> In our statement on 15.05.2017 we informed our customers, until further
> notice, about the new regulation and charges. The change of this
> regulation was published on 22.11.2018 and became effective on 1.12.2018.
> Registered customers were also alerted via email.
>
>
>
> The directives and deadlines have been deliberately created by executive
> management to insure fair and equal service, have been widely accepted by
> our customer and have been implemented without exception. With our upgrade
> options we are still providing a customer oriented good will arrangement
> that goes far beyond the usual mandatory warranty terms, offering you a
> fair value for your used M camera.
>
>
>
>
>
> Kind regards
>
>
>
> Kirstin Masney
>
> Complaint Manager
>
>
>
> Leica Camera AG
>
> Customer Care
>
> Am Leitz-Park 5/ D-35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
>
> www.leica-camera.com / Kirstin.Masney@leica-camera.com
>
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
>
>
>
>
>
>
> *Von:* T.C [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Freitag, 6. September 2019 12:18
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer,
> Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke,
> Sandra <Sandra.Looke@leica-camera.com>; spareparts <
> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
> ashley.vansant@thewashingtondailynews.com;
> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
> sylvester.rogers@thewashingtondailynews.com;
> amy.whitaker@thewashingtondailynews.com;
> caleb.miller@thewashingtondailynews.com;
> spencer.stanley@thewashingtondailynews.com;
> german.llodrat@thewashingtondailynews.com;
> cecilia.prokos@thewashingtondailynews.com;
> jason.scott@thewashingtondailynews.com;
> david.cucchiara@thewashingtondailynews.com;
> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
> caroline.hudson@thewashingtondailynews.com;
> vail.rumley@thewashingtondailynews.com
> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
> *Betreff:* Re: The Leica Camera seems Cheating Clients, Selling CCD
> problematic cameras and making expensive annual maintenance fees for
> customers worldwide.
>
>
>
> First of all, thank you for your reply. In order to be fair, we will
> forward your responding colleagues to the major media around the world,
> including all members of Congress in Germany.
>
> As you said in your reply, Leica has been replacing sensors for free for
> many years. Why? Because of the quality problem, all the Leica machines we
> purchased, the sensors have problems, and it is not a problem within five
> years, basically there are problems within three years.
>
> The following is my question for you, I hope you can prove the answer:
>
> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
> problems within three years.
> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
> know in advance that the sensor will be prone to problems? And more than
> 90% of the machines have problems?
> 3. Why do you know that when you make a profit in sales, you will not be
> charged for the beginning of 2017? Is there any difference between this and
> cheating?
> 4. My machine is in your factory for three years, and you have replaced
> the agent in Asia. I can't contact you for repair. I know that I am on a
> business trip to Germany and I got your factory in person, but
> unfortunately, I Another feeling of being cheated. I want to consult you
> again. Is there a problem with my machine in the factory for three years,
> or is it a problem after leaving the factory for 5 years?
> 5. Leica is deliberately selling a camera with a problematic CCD quality.
> Can it be forced to pay for expensive repairs every three years, in order
> to make a profit?
>
> Finally, as a consumer, you have always advertised that your quality is
> German quality, good quality, why do you never know that your CCD will have
> more than 90% chance of being bad in three years when you are selling?
> Lose, and then continue to charge fees? Do I have to pay you expensive
> repairs every three years and need to go to Germany in person to deal with
> them?
>
> If you have made it clear that your CCD is easy to break in 2014 and 2015
> sales, please provide your evidence.
>
> If there is no evidence, do you feel reasonable?
>
> Is this Leica's professional ethics?
>
> Is this your ethical standard?
>
> I look forward to your reply and hope that you will answer my relevant
> questions.
>
>
>
>
>
>
>
> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>
> Dear Sir,
>
>
>
> Thank you for your mail.
>
>
>
>
>
> In order to ensure fair and equal service to all our customers, we have
> specific policies regarding the pricing of our services.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer.
>
> If a product was purchased via an unauthorized channel or proof of
> purchase from an authorized dealer cannot be verified, regular repair
> charges apply.
>
> The terms of warranty as stated in our official documents apply
> internationally. Proof of purchase from an authorized dealer has to be
> provided.
>
> The standard LEICA product guarantee does not affect your statutory
> guarantee rights towards the distributor of your LEICA products but does
> not apply to the
>
> manufacturer.
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
> In the case of your camera, we sold it to Austria and the purchase receipt
> you have sent is in Chinese letters and not signed or stamped by any dealer.
>
> You may find all the stores / authorized dealers in Greater China on:
> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>
>
>
> Leica has been replacing sensors free of charge for some years now and
> only charged part for the material cost since 01.09.2017 for affected
> cameras older than 5 years. We did not come by this decision lightly, but
> are unable to continue this service any longer. Starting on 01.12.2018 a
> contribution of €1303 + VAT applies.
>
>
>
> Included in this programme is a free general overhaul of your Leica M
> camera and a one year warranty on the same terms as for new products. This
> offer expresses our commitment to conserving the value of the camera.
>
>
>
> The general overhaul of the Leica M camera includes the following items:
>
> •Cleaning and overhaul of the shutter cocking mechanisms
>
> •Cleaning and maintenance/repair of the multifunction wheel
>
> •Cleaning of the main switch and shutter speed dial
>
> •Adjustment of the baseplate locking system
>
> •Refurbishment of engravings
>
> •Renewal of the protective film on the baseplate
>
> •Maintenance/repair of viewfinder displays
>
>
>
> Upgrade options are still available. Instead of a sensor exchange we offer
> our customers the option to trade-in the affected camera and to purchase
> one of the selected camera models to the following attractive conditions.
> We informed you about this option with the estimate.
>
>
>
>
>
> Kind regards / 此致
>
>
>
> Customer Care
> U. Brand
>
>
>
> Tel.: +49 (0) 6441 2080 189
> Fax : +49 (0) 6441 2080 339
> customer.care@leica-camera.com
>
>
>
>
>
> Leica Camera AG
> Customer Care/ Am Leitz-Park 5 /
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
> 35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
>
> http://de.leica-camera.com/home/
>
>
>
>
>
>
>
>
>
>
>
> *Von:* T.C [mailto:teeseewoo@gmail.com]
> *Gesendet:* Donnerstag, 5. September 2019 23:22
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer,
> Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke,
> Sandra <Sandra.Looke@leica-camera.com>; spareparts <
> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
> ashley.vansant@thewashingtondailynews.com;
> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
> sylvester.rogers@thewashingtondailynews.com;
> amy.whitaker@thewashingtondailynews.com;
> caleb.miller@thewashingtondailynews.com;
> spencer.stanley@thewashingtondailynews.com;
> german.llodrat@thewashingtondailynews.com;
> cecilia.prokos@thewashingtondailynews.com;
> jason.scott@thewashingtondailynews.com;
> david.cucchiara@thewashingtondailynews.com;
> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
> caroline.hudson@thewashingtondailynews.com;
> vail.rumley@thewashingtondailynews.com
> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
> *Betreff:* The Leica Camera seems Cheating Clients.
>
>
>
> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany,
> has promised consumers that the CCD for digital camera M-System is lifetime
> warranty and claims to be of high quality.
>
>
>
> In fact, within five years, I personally went to the headquarters of the
> Leica company in Germany, and the problems of the camera have been
> repeatedly and repeatedly, based on the high maintenance costs.
>
>
>
> Everything promised before, with the change of the agency, Leica's German
> headquarters also hopes that the customer's promised lifetime maintenance
> will become a fee-based repair under the overlord clause. The high-quality
> camera promised before will become damaged every year. Cameras, and camera
> quality issues are endless.
>
>
>
> Why is the quality of the camera so low? Why are you constantly promoting
> high quality cameras?
>
>
>
> I have written to Leica's public relations department many times, and I
> have not received a clear answer so far.
>
>
>
> Therefore, I hope to disclose this letter to the media and hope that Leica
> can publicly answer the quality of the camera.
>
>
>
> And more than a few hundred people, in Hong Kong, Taiwan, Macau and
> mainland China, have received public notice from Leica that they will
> guarantee the CCD warranty of the Leica M-System camera for life, but the
> fact is that Leica can always Change the promise, what is the difference
> between this deception?
>
>
>
> I look forward to the positive response from Leica, and don't evade the
> problem.
>
>
>
> Yours, Sincerely.
>
>
>
> --
>
> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
> M-System der Digitalkamera lebenslange Garantie bietet und von hoher
> Qualität sein soll.
>
>
>
> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der
> Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind
> aufgrund der hohen Wartungskosten immer wieder aufgetreten.
>
>
>
> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge
> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera,
> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
> Kameraqualität sind endlos.
>
>
>
> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
> hochwertige Kameras?
>
>
>
> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
> keine klare Antwort erhalten.
>
>
>
> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe,
> dass Leica die Qualität der Kamera öffentlich beantworten kann.
>
>
>
> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in
> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
>
>
>
> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem
> nicht aus.
>
>
>
> Ihre
>
>
>
>
>
> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
>
> Can you tell me what's the authorized dealer in China and Hong Kong?
>
>
>
> some media in Hong Kong want to report the Leica quality.
>
>
>
> In fact, my M9 and M Monochrome did not change for one time, and it broken
> long time ago ,not this time only. I even don't know it's already broken.
>
>
>
> Me, and the Leica Fans Association in Hong Kong, will go to the Official
> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
> don‘’t inform us before the Leica sell the product.
>
>
>
> most of us have more than 3 Leica machines, but it's pity we all
> disappeared these days.
>
>
>
> Looking for your reply soon.
>
>
>
> Yours sincerely
>
>
>
> T.C
>
>
>
>
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
>
> Dear Mr. Wu,
>
>
>
> Thank you for providing us the proof of purchase.
>
>
>
> Unfortunately, the purchase invoice and receipt provided below are not
> acknowledgeable.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer. If a
> product was purchased via an unauthorized channel or proof of purchase
> from an authorized dealer cannot be verified, regular repair charges apply.
>
>
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
>
>
> Thank you for understanding.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5,+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ********************************************************
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Dienstag, 3. September 2019 08:36
> *An:* CustomerCare <Customer.Care@leica-camera.com>
> *Betreff:* Re: LEICA-estimate 1058152
>
>
>
>
>
>
>
>
>
>
>
> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>
> Dear Leica Customer,
>
> Your order confirmation/estimate for the above listed service order
> number can be found in the attachment.
>
> You can track the status of your service order anytime under the
> following link:
>
> http://repair.leica-camera.com/service/repairtracking/index.html
>
> If you need further assistance, please contact:
>
> Customer.Care@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
> Kind Regards
>
> Leica Camera AG
> Customer Care
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>

#13 · 2019-09-06T15:22:40Z
From: teeseewoo@gmail.com
To: Kirstin.Masney@leica-camera.com
Subject: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

And we hope you can review how Leica describes itself, its so over, and
cheating!! The fact it is, the M9 has design problem which you know before
selling and did not inform the clients yet, why?

On Fri, Sep 6, 2019 at 9:14 PM Masney, Kirstin <
Kirstin.Masney@leica-camera.com> wrote:

>
>
> Dear Sir,
>
>
>
> I can certainly understand your position and that this is upsetting to
> you. The sensors of the M9 (and derivate) are equipped with a specially
> coated IR filter cover glass to ensure optimum imaging performance,
> corrosion effects that change the structure of the filter surface can begin
> to appear after several years. The sensor problem described may not
> necessarily occur throughout the entire life cycle of many cameras and is
> therefore not considered a serial flaw. Why it is your believe that 90%
> of cameras are affected I do not know.
>
>
>
> However, to eliminate the issue completely we started the development of
> a more durable sensor coating, resistant to corrosion in 2014/15. Leica
> was always upfront and informative about the issue. Statements were
> published on a regular basis, including statements in 2014/2015 informing
> our customers about the potential problem as well as the alternative
> upgrade options. An unlimited duration of the good will arrangement was
> not mentioned, only that the regulation valid at that time applied to all
> cameras independent of their production date.
>
>
>
> Our M9 and derivate was always sold with a manufacturer’s warranty of 2
> years (if purchased from an authorized dealer). For the new regulation we
> extended this warranty by a 3 year good will period for cameras affected by
> corrosion.
>
>
>
> In our statement on 15.05.2017 we informed our customers, until further
> notice, about the new regulation and charges. The change of this
> regulation was published on 22.11.2018 and became effective on 1.12.2018.
> Registered customers were also alerted via email.
>
>
>
> The directives and deadlines have been deliberately created by executive
> management to insure fair and equal service, have been widely accepted by
> our customer and have been implemented without exception. With our upgrade
> options we are still providing a customer oriented good will arrangement
> that goes far beyond the usual mandatory warranty terms, offering you a
> fair value for your used M camera.
>
>
>
>
>
> Kind regards
>
>
>
> Kirstin Masney
>
> Complaint Manager
>
>
>
> Leica Camera AG
>
> Customer Care
>
> Am Leitz-Park 5/ D-35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
>
> www.leica-camera.com / Kirstin.Masney@leica-camera.com
>
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
>
>
>
>
>
>
> *Von:* T.C [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Freitag, 6. September 2019 12:18
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer,
> Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke,
> Sandra <Sandra.Looke@leica-camera.com>; spareparts <
> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
> ashley.vansant@thewashingtondailynews.com;
> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
> sylvester.rogers@thewashingtondailynews.com;
> amy.whitaker@thewashingtondailynews.com;
> caleb.miller@thewashingtondailynews.com;
> spencer.stanley@thewashingtondailynews.com;
> german.llodrat@thewashingtondailynews.com;
> cecilia.prokos@thewashingtondailynews.com;
> jason.scott@thewashingtondailynews.com;
> david.cucchiara@thewashingtondailynews.com;
> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
> caroline.hudson@thewashingtondailynews.com;
> vail.rumley@thewashingtondailynews.com
> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
> *Betreff:* Re: The Leica Camera seems Cheating Clients, Selling CCD
> problematic cameras and making expensive annual maintenance fees for
> customers worldwide.
>
>
>
> First of all, thank you for your reply. In order to be fair, we will
> forward your responding colleagues to the major media around the world,
> including all members of Congress in Germany.
>
> As you said in your reply, Leica has been replacing sensors for free for
> many years. Why? Because of the quality problem, all the Leica machines we
> purchased, the sensors have problems, and it is not a problem within five
> years, basically there are problems within three years.
>
> The following is my question for you, I hope you can prove the answer:
>
> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
> problems within three years.
> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
> know in advance that the sensor will be prone to problems? And more than
> 90% of the machines have problems?
> 3. Why do you know that when you make a profit in sales, you will not be
> charged for the beginning of 2017? Is there any difference between this and
> cheating?
> 4. My machine is in your factory for three years, and you have replaced
> the agent in Asia. I can't contact you for repair. I know that I am on a
> business trip to Germany and I got your factory in person, but
> unfortunately, I Another feeling of being cheated. I want to consult you
> again. Is there a problem with my machine in the factory for three years,
> or is it a problem after leaving the factory for 5 years?
> 5. Leica is deliberately selling a camera with a problematic CCD quality.
> Can it be forced to pay for expensive repairs every three years, in order
> to make a profit?
>
> Finally, as a consumer, you have always advertised that your quality is
> German quality, good quality, why do you never know that your CCD will have
> more than 90% chance of being bad in three years when you are selling?
> Lose, and then continue to charge fees? Do I have to pay you expensive
> repairs every three years and need to go to Germany in person to deal with
> them?
>
> If you have made it clear that your CCD is easy to break in 2014 and 2015
> sales, please provide your evidence.
>
> If there is no evidence, do you feel reasonable?
>
> Is this Leica's professional ethics?
>
> Is this your ethical standard?
>
> I look forward to your reply and hope that you will answer my relevant
> questions.
>
>
>
>
>
>
>
> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>
> Dear Sir,
>
>
>
> Thank you for your mail.
>
>
>
>
>
> In order to ensure fair and equal service to all our customers, we have
> specific policies regarding the pricing of our services.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer.
>
> If a product was purchased via an unauthorized channel or proof of
> purchase from an authorized dealer cannot be verified, regular repair
> charges apply.
>
> The terms of warranty as stated in our official documents apply
> internationally. Proof of purchase from an authorized dealer has to be
> provided.
>
> The standard LEICA product guarantee does not affect your statutory
> guarantee rights towards the distributor of your LEICA products but does
> not apply to the
>
> manufacturer.
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
> In the case of your camera, we sold it to Austria and the purchase receipt
> you have sent is in Chinese letters and not signed or stamped by any dealer.
>
> You may find all the stores / authorized dealers in Greater China on:
> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>
>
>
> Leica has been replacing sensors free of charge for some years now and
> only charged part for the material cost since 01.09.2017 for affected
> cameras older than 5 years. We did not come by this decision lightly, but
> are unable to continue this service any longer. Starting on 01.12.2018 a
> contribution of €1303 + VAT applies.
>
>
>
> Included in this programme is a free general overhaul of your Leica M
> camera and a one year warranty on the same terms as for new products. This
> offer expresses our commitment to conserving the value of the camera.
>
>
>
> The general overhaul of the Leica M camera includes the following items:
>
> •Cleaning and overhaul of the shutter cocking mechanisms
>
> •Cleaning and maintenance/repair of the multifunction wheel
>
> •Cleaning of the main switch and shutter speed dial
>
> •Adjustment of the baseplate locking system
>
> •Refurbishment of engravings
>
> •Renewal of the protective film on the baseplate
>
> •Maintenance/repair of viewfinder displays
>
>
>
> Upgrade options are still available. Instead of a sensor exchange we offer
> our customers the option to trade-in the affected camera and to purchase
> one of the selected camera models to the following attractive conditions.
> We informed you about this option with the estimate.
>
>
>
>
>
> Kind regards / 此致
>
>
>
> Customer Care
> U. Brand
>
>
>
> Tel.: +49 (0) 6441 2080 189
> Fax : +49 (0) 6441 2080 339
> customer.care@leica-camera.com
>
>
>
>
>
> Leica Camera AG
> Customer Care/ Am Leitz-Park 5 /
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
> 35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
>
> http://de.leica-camera.com/home/
>
>
>
>
>
>
>
>
>
>
>
> *Von:* T.C [mailto:teeseewoo@gmail.com]
> *Gesendet:* Donnerstag, 5. September 2019 23:22
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer,
> Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke,
> Sandra <Sandra.Looke@leica-camera.com>; spareparts <
> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
> ashley.vansant@thewashingtondailynews.com;
> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
> sylvester.rogers@thewashingtondailynews.com;
> amy.whitaker@thewashingtondailynews.com;
> caleb.miller@thewashingtondailynews.com;
> spencer.stanley@thewashingtondailynews.com;
> german.llodrat@thewashingtondailynews.com;
> cecilia.prokos@thewashingtondailynews.com;
> jason.scott@thewashingtondailynews.com;
> david.cucchiara@thewashingtondailynews.com;
> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
> caroline.hudson@thewashingtondailynews.com;
> vail.rumley@thewashingtondailynews.com
> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
> *Betreff:* The Leica Camera seems Cheating Clients.
>
>
>
> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany,
> has promised consumers that the CCD for digital camera M-System is lifetime
> warranty and claims to be of high quality.
>
>
>
> In fact, within five years, I personally went to the headquarters of the
> Leica company in Germany, and the problems of the camera have been
> repeatedly and repeatedly, based on the high maintenance costs.
>
>
>
> Everything promised before, with the change of the agency, Leica's German
> headquarters also hopes that the customer's promised lifetime maintenance
> will become a fee-based repair under the overlord clause. The high-quality
> camera promised before will become damaged every year. Cameras, and camera
> quality issues are endless.
>
>
>
> Why is the quality of the camera so low? Why are you constantly promoting
> high quality cameras?
>
>
>
> I have written to Leica's public relations department many times, and I
> have not received a clear answer so far.
>
>
>
> Therefore, I hope to disclose this letter to the media and hope that Leica
> can publicly answer the quality of the camera.
>
>
>
> And more than a few hundred people, in Hong Kong, Taiwan, Macau and
> mainland China, have received public notice from Leica that they will
> guarantee the CCD warranty of the Leica M-System camera for life, but the
> fact is that Leica can always Change the promise, what is the difference
> between this deception?
>
>
>
> I look forward to the positive response from Leica, and don't evade the
> problem.
>
>
>
> Yours, Sincerely.
>
>
>
> --
>
> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
> M-System der Digitalkamera lebenslange Garantie bietet und von hoher
> Qualität sein soll.
>
>
>
> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der
> Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind
> aufgrund der hohen Wartungskosten immer wieder aufgetreten.
>
>
>
> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge
> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera,
> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
> Kameraqualität sind endlos.
>
>
>
> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
> hochwertige Kameras?
>
>
>
> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
> keine klare Antwort erhalten.
>
>
>
> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe,
> dass Leica die Qualität der Kamera öffentlich beantworten kann.
>
>
>
> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in
> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
>
>
>
> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem
> nicht aus.
>
>
>
> Ihre
>
>
>
>
>
> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
>
> Can you tell me what's the authorized dealer in China and Hong Kong?
>
>
>
> some media in Hong Kong want to report the Leica quality.
>
>
>
> In fact, my M9 and M Monochrome did not change for one time, and it broken
> long time ago ,not this time only. I even don't know it's already broken.
>
>
>
> Me, and the Leica Fans Association in Hong Kong, will go to the Official
> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
> don‘’t inform us before the Leica sell the product.
>
>
>
> most of us have more than 3 Leica machines, but it's pity we all
> disappeared these days.
>
>
>
> Looking for your reply soon.
>
>
>
> Yours sincerely
>
>
>
> T.C
>
>
>
>
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
>
> Dear Mr. Wu,
>
>
>
> Thank you for providing us the proof of purchase.
>
>
>
> Unfortunately, the purchase invoice and receipt provided below are not
> acknowledgeable.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer. If a
> product was purchased via an unauthorized channel or proof of purchase
> from an authorized dealer cannot be verified, regular repair charges apply.
>
>
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
>
>
> Thank you for understanding.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5,+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ********************************************************
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Dienstag, 3. September 2019 08:36
> *An:* CustomerCare <Customer.Care@leica-camera.com>
> *Betreff:* Re: LEICA-estimate 1058152
>
>
>
>
>
>
>
>
>
>
>
> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>
> Dear Leica Customer,
>
> Your order confirmation/estimate for the above listed service order
> number can be found in the attachment.
>
> You can track the status of your service order anytime under the
> following link:
>
> http://repair.leica-camera.com/service/repairtracking/index.html
>
> If you need further assistance, please contact:
>
> Customer.Care@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
> Kind Regards
>
> Leica Camera AG
> Customer Care
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>

#14 · 2019-09-06T15:30:38Z
From: teeseewoo@gmail.com
To: Kirstin.Masney@leica-camera.com
Subject: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Attachments named in the archive: IMG_3053.jpg; ANGjdJ9xxhLF2Dq2MBhP4Rk-zkAkdRx-T9sDqRv5uuPnnqTgRxOZD0EYcwt95Ni4rGfUhdVAlORUEe8jisfeYlFD2igUPPpTPdvdLBZTvj3FNV_eRQ-2cV2QOy6voAgOXKaXxc3dEW-HWJ67Ph_M9vYq-RFz0aQokZnImxHf8Ss6NhxcyzAAvJpv3WMbXWbBkF9ixcT7eVObg8wvG7e-gvT_dw34UMxqjf-KDk4h7A

Look at what you promise and promote as the attachment, will you feel
shame??

On Fri, Sep 6, 2019 at 11:22 PM [Name] <teeseewoo@gmail.com> wrote:

> And we hope you can review how Leica describes itself, its so over, and
> cheating!! The fact it is, the M9 has design problem which you know before
> selling and did not inform the clients yet, why?
>
> On Fri, Sep 6, 2019 at 9:14 PM Masney, Kirstin <
> Kirstin.Masney@leica-camera.com> wrote:
>
>>
>>
>> Dear Sir,
>>
>>
>>
>> I can certainly understand your position and that this is upsetting to
>> you. The sensors of the M9 (and derivate) are equipped with a specially
>> coated IR filter cover glass to ensure optimum imaging performance,
>> corrosion effects that change the structure of the filter surface can begin
>> to appear after several years. The sensor problem described may not
>> necessarily occur throughout the entire life cycle of many cameras and is
>> therefore not considered a serial flaw. Why it is your believe that 90%
>> of cameras are affected I do not know.
>>
>>
>>
>> However, to eliminate the issue completely we started the development of
>> a more durable sensor coating, resistant to corrosion in 2014/15. Leica
>> was always upfront and informative about the issue. Statements were
>> published on a regular basis, including statements in 2014/2015 informing
>> our customers about the potential problem as well as the alternative
>> upgrade options. An unlimited duration of the good will arrangement was
>> not mentioned, only that the regulation valid at that time applied to
>> all cameras independent of their production date.
>>
>>
>>
>> Our M9 and derivate was always sold with a manufacturer’s warranty of 2
>> years (if purchased from an authorized dealer). For the new regulation
>> we extended this warranty by a 3 year good will period for cameras affected
>> by corrosion.
>>
>>
>>
>> In our statement on 15.05.2017 we informed our customers, until further
>> notice, about the new regulation and charges. The change of this
>> regulation was published on 22.11.2018 and became effective on 1.12.2018.
>> Registered customers were also alerted via email.
>>
>>
>>
>> The directives and deadlines have been deliberately created by executive
>> management to insure fair and equal service, have been widely accepted by
>> our customer and have been implemented without exception. With our upgrade
>> options we are still providing a customer oriented good will arrangement
>> that goes far beyond the usual mandatory warranty terms, offering you a
>> fair value for your used M camera.
>>
>>
>>
>>
>>
>> Kind regards
>>
>>
>>
>> Kirstin Masney
>>
>> Complaint Manager
>>
>>
>>
>> Leica Camera AG
>>
>> Customer Care
>>
>> Am Leitz-Park 5/ D-35578 Wetzlar / Germany
>> <https://www.google.com/maps/search/Am+Leitz-Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
>>
>> www.leica-camera.com / Kirstin.Masney@leica-camera.com
>>
>> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *Von:* T.C [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
>> *Gesendet:* Freitag, 6. September 2019 12:18
>> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
>> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
>> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
>> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com;
>> Steuer, Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com;
>> Looke, Sandra <Sandra.Looke@leica-camera.com>; spareparts <
>> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
>> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
>> ashley.vansant@thewashingtondailynews.com;
>> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
>> sylvester.rogers@thewashingtondailynews.com;
>> amy.whitaker@thewashingtondailynews.com;
>> caleb.miller@thewashingtondailynews.com;
>> spencer.stanley@thewashingtondailynews.com;
>> german.llodrat@thewashingtondailynews.com;
>> cecilia.prokos@thewashingtondailynews.com;
>> jason.scott@thewashingtondailynews.com;
>> david.cucchiara@thewashingtondailynews.com;
>> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
>> caroline.hudson@thewashingtondailynews.com;
>> vail.rumley@thewashingtondailynews.com
>> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
>> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
>> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
>> *Betreff:* Re: The Leica Camera seems Cheating Clients, Selling CCD
>> problematic cameras and making expensive annual maintenance fees for
>> customers worldwide.
>>
>>
>>
>> First of all, thank you for your reply. In order to be fair, we will
>> forward your responding colleagues to the major media around the world,
>> including all members of Congress in Germany.
>>
>> As you said in your reply, Leica has been replacing sensors for free for
>> many years. Why? Because of the quality problem, all the Leica machines we
>> purchased, the sensors have problems, and it is not a problem within five
>> years, basically there are problems within three years.
>>
>> The following is my question for you, I hope you can prove the answer:
>>
>> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
>> problems within three years.
>> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
>> know in advance that the sensor will be prone to problems? And more than
>> 90% of the machines have problems?
>> 3. Why do you know that when you make a profit in sales, you will not be
>> charged for the beginning of 2017? Is there any difference between this and
>> cheating?
>> 4. My machine is in your factory for three years, and you have replaced
>> the agent in Asia. I can't contact you for repair. I know that I am on a
>> business trip to Germany and I got your factory in person, but
>> unfortunately, I Another feeling of being cheated. I want to consult you
>> again. Is there a problem with my machine in the factory for three
>> years, or is it a problem after leaving the factory for 5 years?
>> 5. Leica is deliberately selling a camera with a problematic CCD quality.
>> Can it be forced to pay for expensive repairs every three years, in order
>> to make a profit?
>>
>> Finally, as a consumer, you have always advertised that your quality is
>> German quality, good quality, why do you never know that your CCD will have
>> more than 90% chance of being bad in three years when you are selling?
>> Lose, and then continue to charge fees? Do I have to pay you expensive
>> repairs every three years and need to go to Germany in person to deal with
>> them?
>>
>> If you have made it clear that your CCD is easy to break in 2014 and 2015
>> sales, please provide your evidence.
>>
>> If there is no evidence, do you feel reasonable?
>>
>> Is this Leica's professional ethics?
>>
>> Is this your ethical standard?
>>
>> I look forward to your reply and hope that you will answer my relevant
>> questions.
>>
>>
>>
>>
>>
>>
>>
>> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>>
>> Dear Sir,
>>
>>
>>
>> Thank you for your mail.
>>
>>
>>
>>
>>
>> In order to ensure fair and equal service to all our customers, we have
>> specific policies regarding the pricing of our services.
>>
>> Any Leica product comes with a manufacturer’s guarantee that is valid
>> worldwide if the product was purchased from an authorized dealer.
>>
>> If a product was purchased via an unauthorized channel or proof of
>> purchase from an authorized dealer cannot be verified, regular repair
>> charges apply.
>>
>> The terms of warranty as stated in our official documents apply
>> internationally. Proof of purchase from an authorized dealer has to be
>> provided.
>>
>> The standard LEICA product guarantee does not affect your statutory
>> guarantee rights towards the distributor of your LEICA products but does
>> not apply to the
>>
>> manufacturer.
>>
>> In such cases warranty claims have to be addressed with the seller/dealer.
>>
>> In the case of your camera, we sold it to Austria and the purchase
>> receipt you have sent is in Chinese letters and not signed or stamped by
>> any dealer.
>>
>> You may find all the stores / authorized dealers in Greater China on:
>> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>>
>>
>>
>> Leica has been replacing sensors free of charge for some years now and
>> only charged part for the material cost since 01.09.2017 for affected
>> cameras older than 5 years. We did not come by this decision lightly, but
>> are unable to continue this service any longer. Starting on 01.12.2018 a
>> contribution of €1303 + VAT applies.
>>
>>
>>
>> Included in this programme is a free general overhaul of your Leica M
>> camera and a one year warranty on the same terms as for new products. This
>> offer expresses our commitment to conserving the value of the camera.
>>
>>
>>
>> The general overhaul of the Leica M camera includes the following items:
>>
>> •Cleaning and overhaul of the shutter cocking mechanisms
>>
>> •Cleaning and maintenance/repair of the multifunction wheel
>>
>> •Cleaning of the main switch and shutter speed dial
>>
>> •Adjustment of the baseplate locking system
>>
>> •Refurbishment of engravings
>>
>> •Renewal of the protective film on the baseplate
>>
>> •Maintenance/repair of viewfinder displays
>>
>>
>>
>> Upgrade options are still available. Instead of a sensor exchange we
>> offer our customers the option to trade-in the affected camera and to
>> purchase one of the selected camera models to the following attractive
>> conditions. We informed you about this option with the estimate.
>>
>>
>>
>>
>>
>> Kind regards / 此致
>>
>>
>>
>> Customer Care
>> U. Brand
>>
>>
>>
>> Tel.: +49 (0) 6441 2080 189
>> Fax : +49 (0) 6441 2080 339
>> customer.care@leica-camera.com
>>
>>
>>
>>
>>
>> Leica Camera AG
>> Customer Care/ Am Leitz-Park 5 /
>> <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
>> 35578 Wetzlar / Germany
>> <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
>>
>> http://de.leica-camera.com/home/
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *Von:* T.C [mailto:teeseewoo@gmail.com]
>> *Gesendet:* Donnerstag, 5. September 2019 23:22
>> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
>> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
>> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
>> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com;
>> Steuer, Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com;
>> Looke, Sandra <Sandra.Looke@leica-camera.com>; spareparts <
>> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
>> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
>> ashley.vansant@thewashingtondailynews.com;
>> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
>> sylvester.rogers@thewashingtondailynews.com;
>> amy.whitaker@thewashingtondailynews.com;
>> caleb.miller@thewashingtondailynews.com;
>> spencer.stanley@thewashingtondailynews.com;
>> german.llodrat@thewashingtondailynews.com;
>> cecilia.prokos@thewashingtondailynews.com;
>> jason.scott@thewashingtondailynews.com;
>> david.cucchiara@thewashingtondailynews.com;
>> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
>> caroline.hudson@thewashingtondailynews.com;
>> vail.rumley@thewashingtondailynews.com
>> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
>> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
>> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
>> *Betreff:* The Leica Camera seems Cheating Clients.
>>
>>
>>
>> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany,
>> has promised consumers that the CCD for digital camera M-System is lifetime
>> warranty and claims to be of high quality.
>>
>>
>>
>> In fact, within five years, I personally went to the headquarters of the
>> Leica company in Germany, and the problems of the camera have been
>> repeatedly and repeatedly, based on the high maintenance costs.
>>
>>
>>
>> Everything promised before, with the change of the agency, Leica's German
>> headquarters also hopes that the customer's promised lifetime maintenance
>> will become a fee-based repair under the overlord clause. The high-quality
>> camera promised before will become damaged every year. Cameras, and camera
>> quality issues are endless.
>>
>>
>>
>> Why is the quality of the camera so low? Why are you constantly promoting
>> high quality cameras?
>>
>>
>>
>> I have written to Leica's public relations department many times, and I
>> have not received a clear answer so far.
>>
>>
>>
>> Therefore, I hope to disclose this letter to the media and hope that
>> Leica can publicly answer the quality of the camera.
>>
>>
>>
>> And more than a few hundred people, in Hong Kong, Taiwan, Macau and
>> mainland China, have received public notice from Leica that they will
>> guarantee the CCD warranty of the Leica M-System camera for life, but the
>> fact is that Leica can always Change the promise, what is the difference
>> between this deception?
>>
>>
>>
>> I look forward to the positive response from Leica, and don't evade the
>> problem.
>>
>>
>>
>> Yours, Sincerely.
>>
>>
>>
>> --
>>
>> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
>> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
>> M-System der Digitalkamera lebenslange Garantie bietet und von hoher
>> Qualität sein soll.
>>
>>
>>
>> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz
>> der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera
>> sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.
>>
>>
>>
>> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge
>> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
>> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
>> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera,
>> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
>> Kameraqualität sind endlos.
>>
>>
>>
>> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
>> hochwertige Kameras?
>>
>>
>>
>> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
>> keine klare Antwort erhalten.
>>
>>
>>
>> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe,
>> dass Leica die Qualität der Kamera öffentlich beantworten kann.
>>
>>
>>
>> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in
>> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
>> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
>> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
>> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
>>
>>
>>
>> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem
>> nicht aus.
>>
>>
>>
>> Ihre
>>
>>
>>
>>
>>
>> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
>>
>> Can you tell me what's the authorized dealer in China and Hong Kong?
>>
>>
>>
>> some media in Hong Kong want to report the Leica quality.
>>
>>
>>
>> In fact, my M9 and M Monochrome did not change for one time, and it
>> broken long time ago ,not this time only. I even don't know it's already
>> broken.
>>
>>
>>
>> Me, and the Leica Fans Association in Hong Kong, will go to the Official
>> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
>> don‘’t inform us before the Leica sell the product.
>>
>>
>>
>> most of us have more than 3 Leica machines, but it's pity we all
>> disappeared these days.
>>
>>
>>
>> Looking for your reply soon.
>>
>>
>>
>> Yours sincerely
>>
>>
>>
>> T.C
>>
>>
>>
>>
>>
>>
>>
>> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
>>
>> Dear Mr. Wu,
>>
>>
>>
>> Thank you for providing us the proof of purchase.
>>
>>
>>
>> Unfortunately, the purchase invoice and receipt provided below are not
>> acknowledgeable.
>>
>> Any Leica product comes with a manufacturer’s guarantee that is valid
>> worldwide if the product was purchased from an authorized dealer. If a
>> product was purchased via an unauthorized channel or proof of purchase
>> from an authorized dealer cannot be verified, regular repair charges apply.
>>
>>
>>
>> In such cases warranty claims have to be addressed with the seller/dealer.
>>
>>
>>
>> Thank you for understanding.
>>
>>
>>
>> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>>
>> Nadine Coletta
>>
>> Leica Camera AG
>> Customer Care
>> Am Leitz-Park 5, D-35578 Wetzlar / Germany
>> <https://www.google.com/maps/search/Am+Leitz-Park+5,+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
>> www.leica-camera.com / nadine.coletta@leica-camera.com
>> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>>
>>
>>
>> ********************************************************
>>
>>
>>
>> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
>> *Gesendet:* Dienstag, 3. September 2019 08:36
>> *An:* CustomerCare <Customer.Care@leica-camera.com>
>> *Betreff:* Re: LEICA-estimate 1058152
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>>
>> Dear Leica Customer,
>>
>> Your order confirmation/estimate for the above listed service order
>> number can be found in the attachment.
>>
>> You can track the status of your service order anytime under the
>> following link:
>>
>> http://repair.leica-camera.com/service/repairtracking/index.html
>>
>> If you need further assistance, please contact:
>>
>> Customer.Care@leica-camera.com
>> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>>
>> Kind Regards
>>
>> Leica Camera AG
>> Customer Care
>>
>> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
>> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr.
>> Marita Paasch
>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
>> Andreas Kaufmann
>>
>> This message may contain confidential and privileged information. If it
>> has been sent to you in error, please notify the sender immediately by
>> replying to the message and please delete it from your computer.
>>
>>
>>
>> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
>> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr.
>> Marita Paasch
>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
>> Andreas Kaufmann
>>
>> This message may contain confidential and privileged information. If it
>> has been sent to you in error, please notify the sender immediately by
>> replying to the message and please delete it from your computer.
>>
>>
>>
>> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
>> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr.
>> Marita Paasch
>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
>> Andreas Kaufmann
>>
>> This message may contain confidential and privileged information. If it
>> has been sent to you in error, please notify the sender immediately by
>> replying to the message and please delete it from your computer.
>>
>

#15 · 2019-09-11T05:14:25Z
From: Kirstin.Masney@leica-camera.com
To: teeseewoo@gmail.com
Cc: Sven.Kupfer@leica-camera.com
Subject: AW: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Sir,

I can assure you that we are aware of our customers feelings and feedback, due to intense email correspondence and the various discussions in forums and social media.
We do care about our customers and certainly understand your argumentation and the frustration and disappointment this is causing. It is however unreasonable to demand that our CEO should resign, that we publicly apologize or lay open internal records. Please understand that we will not comment on this.

· Leica always exchanged the CCD on a Good-Will basis with no applicable warranty terms once the guarantee expired, the corrosion issue is not categorized as a material flaw, a recall was never initiated.
· We were aware that a technical, permanent solution for the corrosion issue was necessary and informed our customers regularly.
· Our statements never referred to an unlimited duration of the good will policy, only that the regulation valid at the time applied independent of the age of the camera or sensor.
· The regulation was changed in 2017 and again in 2018, according statements were published and registered customers that released their contact data were informed.

Please also keep in mind that our upgrade program offers you a fair value for your used M, depending on the model you choose between €1700 and €3400. The mentioned directives and deadlines have been deliberately created by executive management to insure fair and equal service and have been implemented without exception. Many customer have paid for the repair or accepted an upgrade, we are also obligated towards them to stay with our guidelines and continue to implement the directives

Your camera was manufactured in 06/2014, proof of purchase from a Leica authorized dealer at a later date was not provided, the exchange of the CCD is therefore chargeable. We once again ask for your understanding in this matter. Please let us know how you wish to proceed with repair 1058152.

Kind regards

Kirstin Masney
Complaint Manager

Leica Camera AG
Customer Care
Am Leitz-Park 5/ D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 6. September 2019 17:23
An: Masney, Kirstin <Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>>
Betreff: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

And we hope you can review how Leica describes itself, its so over, and cheating!! The fact it is, the M9 has design problem which you know before selling and did not inform the clients yet, why?

On Fri, Sep 6, 2019 at 9:14 PM Masney, Kirstin <Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>> wrote:

Dear Sir,

I can certainly understand your position and that this is upsetting to you. The sensors of the M9 (and derivate) are equipped with a specially coated IR filter cover glass to ensure optimum imaging performance, corrosion effects that change the structure of the filter surface can begin to appear after several years. The sensor problem described may not necessarily occur throughout the entire life cycle of many cameras and is therefore not considered a serial flaw. Why it is your believe that 90% of cameras are affected I do not know.

However, to eliminate the issue completely we started the development of a more durable sensor coating, resistant to corrosion in 2014/15. Leica was always upfront and informative about the issue. Statements were published on a regular basis, including statements in 2014/2015 informing our customers about the potential problem as well as the alternative upgrade options. An unlimited duration of the good will arrangement was not mentioned, only that the regulation valid at that time applied to all cameras independent of their production date.

Our M9 and derivate was always sold with a manufacturer’s warranty of 2 years (if purchased from an authorized dealer). For the new regulation we extended this warranty by a 3 year good will period for cameras affected by corrosion.

In our statement on 15.05.2017 we informed our customers, until further notice, about the new regulation and charges. The change of this regulation was published on 22.11.2018 and became effective on 1.12.2018. Registered customers were also alerted via email.

The directives and deadlines have been deliberately created by executive management to insure fair and equal service, have been widely accepted by our customer and have been implemented without exception. With our upgrade options we are still providing a customer oriented good will arrangement that goes far beyond the usual mandatory warranty terms, offering you a fair value for your used M camera.

Kind regards

Kirstin Masney
Complaint Manager

Leica Camera AG
Customer Care
Am Leitz-Park 5/ D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz-Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> / Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 6. September 2019 12:18
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>; Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>>; Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>; Paasch, Marita <Marita.Paasch@leica-camera.com<mailto:Marita.Paasch@leica-camera.com>>; Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>; Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>; Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>; Steuer, Dennis <dennis.steuer@leica-camera.com<mailto:dennis.steuer@leica-camera.com>>; Support@leica-camera.com<mailto:Support@leica-camera.com>; Looke, Sandra <Sandra.Looke@leica-camera.com<mailto:Sandra.Looke@leica-camera.com>>; spareparts <spareparts@leica-camera.com<mailto:spareparts@leica-camera.com>>; info@leica-store.hk<mailto:info@leica-store.hk>; jboswell@bbg.gov<mailto:jboswell@bbg.gov>; info@dw.de<mailto:info@dw.de>; readers.representative@latimes.com<mailto:readers.representative@latimes.com>; opinion@nytimes.com<mailto:opinion@nytimes.com>; ashley.vansant@thewashingtondailynews.com<mailto:ashley.vansant@thewashingtondailynews.com>; gina.lee@thewashingtondailynews.com<mailto:gina.lee@thewashingtondailynews.com>; kim.riggs@thewashingtondailynews.com<mailto:kim.riggs@thewashingtondailynews.com>; sylvester.rogers@thewashingtondailynews.com<mailto:sylvester.rogers@thewashingtondailynews.com>; amy.whitaker@thewashingtondailynews.com<mailto:amy.whitaker@thewashingtondailynews.com>; caleb.miller@thewashingtondailynews.com<mailto:caleb.miller@thewashingtondailynews.com>; spencer.stanley@thewashingtondailynews.com<mailto:spencer.stanley@thewashingtondailynews.com>; german.llodrat@thewashingtondailynews.com<mailto:german.llodrat@thewashingtondailynews.com>; cecilia.prokos@thewashingtondailynews.com<mailto:cecilia.prokos@thewashingtondailynews.com>; jason.scott@thewashingtondailynews.com<mailto:jason.scott@thewashingtondailynews.com>; david.cucchiara@thewashingtondailynews.com<mailto:david.cucchiara@thewashingtondailynews.com>; jonathan.rowe@thewashingtondailynews.com<mailto:jonathan.rowe@thewashingtondailynews.com>; \editor@people.com<mailto:editor@people.com>; caroline.hudson@thewashingtondailynews.com<mailto:caroline.hudson@thewashingtondailynews.com>; vail.rumley@thewashingtondailynews.com<mailto:vail.rumley@thewashingtondailynews.com>
Cc: 'info@ap.org<mailto:info@ap.org>，' <info@ap.org<mailto:info@ap.org>>; bluesky@tribune.com<mailto:bluesky@tribune.com>; bcjones@usatoday.com<mailto:bcjones@usatoday.com>; laturner@usatoday.com<mailto:laturner@usatoday.com>; dcarruth@usatoday.com<mailto:dcarruth@usatoday.com>; vbradley@usatoday.com<mailto:vbradley@usatoday.com>; rmensah@usatoday.com<mailto:rmensah@usatoday.com>; accuracy@usatoday.com<mailto:accuracy@usatoday.com>
Betreff: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>> 于2019年9月6日周五 下午5:18写道：
Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.
If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.
The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.
The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the
manufacturer.
In such cases warranty claims have to be addressed with the seller/dealer.
In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.
You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:
•Cleaning and overhaul of the shutter cocking mechanisms
•Cleaning and maintenance/repair of the multifunction wheel
•Cleaning of the main switch and shutter speed dial
•Adjustment of the baseplate locking system
•Refurbishment of engravings
•Renewal of the protective film on the baseplate
•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /<https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g>

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>; Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>>; Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>; Paasch, Marita <Marita.Paasch@leica-camera.com<mailto:Marita.Paasch@leica-camera.com>>; Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>; Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>; Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>; Steuer, Dennis <dennis.steuer@leica-camera.com<mailto:dennis.steuer@leica-camera.com>>; Support@leica-camera.com<mailto:Support@leica-camera.com>; Looke, Sandra <Sandra.Looke@leica-camera.com<mailto:Sandra.Looke@leica-camera.com>>; spareparts <spareparts@leica-camera.com<mailto:spareparts@leica-camera.com>>; info@leica-store.hk<mailto:info@leica-store.hk>; jboswell@bbg.gov<mailto:jboswell@bbg.gov>; info@dw.de<mailto:info@dw.de>; readers.representative@latimes.com<mailto:readers.representative@latimes.com>; opinion@nytimes.com<mailto:opinion@nytimes.com>; ashley.vansant@thewashingtondailynews.com<mailto:ashley.vansant@thewashingtondailynews.com>; gina.lee@thewashingtondailynews.com<mailto:gina.lee@thewashingtondailynews.com>; kim.riggs@thewashingtondailynews.com<mailto:kim.riggs@thewashingtondailynews.com>; sylvester.rogers@thewashingtondailynews.com<mailto:sylvester.rogers@thewashingtondailynews.com>; amy.whitaker@thewashingtondailynews.com<mailto:amy.whitaker@thewashingtondailynews.com>; caleb.miller@thewashingtondailynews.com<mailto:caleb.miller@thewashingtondailynews.com>; spencer.stanley@thewashingtondailynews.com<mailto:spencer.stanley@thewashingtondailynews.com>; german.llodrat@thewashingtondailynews.com<mailto:german.llodrat@thewashingtondailynews.com>; cecilia.prokos@thewashingtondailynews.com<mailto:cecilia.prokos@thewashingtondailynews.com>; jason.scott@thewashingtondailynews.com<mailto:jason.scott@thewashingtondailynews.com>; david.cucchiara@thewashingtondailynews.com<mailto:david.cucchiara@thewashingtondailynews.com>; jonathan.rowe@thewashingtondailynews.com<mailto:jonathan.rowe@thewashingtondailynews.com>; \editor@people.com<mailto:editor@people.com>; caroline.hudson@thewashingtondailynews.com<mailto:caroline.hudson@thewashingtondailynews.com>; vail.rumley@thewashingtondailynews.com<mailto:vail.rumley@thewashingtondailynews.com>
Cc: 'info@ap.org<mailto:info@ap.org>，' <info@ap.org<mailto:info@ap.org>>; bluesky@tribune.com<mailto:bluesky@tribune.com>; bcjones@usatoday.com<mailto:bcjones@usatoday.com>; laturner@usatoday.com<mailto:laturner@usatoday.com>; dcarruth@usatoday.com<mailto:dcarruth@usatoday.com>; vbradley@usatoday.com<mailto:vbradley@usatoday.com>; rmensah@usatoday.com<mailto:rmensah@usatoday.com>; accuracy@usatoday.com<mailto:accuracy@usatoday.com>
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--
Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> 于2019年9月4日周三 下午9:59写道：
Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2019年9月4日周三 下午8:46写道：
Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz-Park+5,+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>>
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta <customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>> 于2019年8月5日周一 下午8:00写道：
Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#16 · 2019-09-11T08:25:09Z
From: teeseewoo@gmail.com
To: Kirstin.Masney@leica-camera.com
Cc: Sven.Kupfer@leica-camera.com
Subject: re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Attachments named in the archive: image001.jpg; ANGjdJ86-_a8NTBcxnEZCg27KfIINIoLISdIaVrL2ec9-i7Ka7ix1nqpW6xI4wJ1DK3rA06w_em-7D5cyicU40DPJjA3M7TSqDvJL-NRFOtpUMrg9slq94q8efj1xEXKQpZvBblBkGT0_BeRh6crbpa1vm_O_bSdpXcD3dCYGz2uN70jf-JTVw90m9BK5J9E_OilrJ9-rkqypLJtRGZoiavteOYcEHyTbZJmqELYWeC0Kj0mZdbmmUHMa-dNobquzCeBBoJYdDYPJsWgCcz3cK_r4GEQ8V3eAYklD1BDV9oJUSDTgLgxfNg75O5MgRv6l1eDfWOQvI9z4vd9GRT3sxSyvZ1VkrCB5tfOrBNxmOZTLsxnc6rpyWSEXDqepzD1GfIq9jF6OhPHGHpvPojX

Dear Kirstin Masney,

This is my 7th letter asking you,

Why you don’t inform the clines the CCD have false design before your selling the M camera?

The Leica just said:

If we know your CCD have so many problem,

Till now, you still have not answer this questions.

Looking for your reply soon, and stop cheating clients. Here’s what the Leica Exaggerated promotion:

Leica stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.

发件人: Masney, Kirstin <Kirstin.Masney@leica-camera.com>
发送时间: 2019年9月11日 13:14
收件人: teeseewoo@gmail.com
抄送: Kupfer, Sven <Sven.Kupfer@leica-camera.com>
主题: AW: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Sir,

I can assure you that we are aware of our customers feelings and feedback, due to intense email correspondence and the various discussions in forums and social media.

We do care about our customers and certainly understand your argumentation and the frustration and disappointment this is causing. It is however unreasonable to demand that our CEO should resign, that we publicly apologize or lay open internal records. Please understand that we will not comment on this.

· Leica always exchanged the CCD on a Good-Will basis with no applicable warranty terms once the guarantee expired, the corrosion issue is not categorized as a material flaw, a recall was never initiated.

· We were aware that a technical, permanent solution for the corrosion issue was necessary and informed our customers regularly.

· Our statements never referred to an unlimited duration of the good will policy, only that the regulation valid at the time applied independent of the age of the camera or sensor.

· The regulation was changed in 2017 and again in 2018, according statements were published and registered customers that released their contact data were informed.

Please also keep in mind that our upgrade program offers you a fair value for your used M, depending on the model you choose between €1700 and €3400. The mentioned directives and deadlines have been deliberately created by executive management to insure fair and equal service and have been implemented without exception. Many customer have paid for the repair or accepted an upgrade, we are also obligated towards them to stay with our guidelines and continue to implement the directives

Your camera was manufactured in 06/2014, proof of purchase from a Leica authorized dealer at a later date was not provided, the exchange of the CCD is therefore chargeable. We once again ask for your understanding in this matter. Please let us know how you wish to proceed with repair 1058152.

Kind regards

Kirstin Masney

Complaint Manager

Leica Camera AG

Customer Care

Am Leitz-Park 5/ D-35578 Wetzlar / Germany

 <http://www.leica-camera.com/> www.leica-camera.com / <mailto:Kirstin.Masney@leica-camera.com> Kirstin.Masney@leica-camera.com

Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: [Name] [ <mailto:teeseewoo@gmail.com> mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 6. September 2019 17:23
An: Masney, Kirstin < <mailto:Kirstin.Masney@leica-camera.com> Kirstin.Masney@leica-camera.com>
Betreff: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

And we hope you can review how Leica describes itself, its so over, and cheating!! The fact it is, the M9 has design problem which you know before selling and did not inform the clients yet, why?

On Fri, Sep 6, 2019 at 9:14 PM Masney, Kirstin <Kirstin.Masney@leica-camera.com <mailto:Kirstin.Masney@leica-camera.com> > wrote:

Dear Sir,

I can certainly understand your position and that this is upsetting to you. The sensors of the M9 (and derivate) are equipped with a specially coated IR filter cover glass to ensure optimum imaging performance, corrosion effects that change the structure of the filter surface can begin to appear after several years. The sensor problem described may not necessarily occur throughout the entire life cycle of many cameras and is therefore not considered a serial flaw. Why it is your believe that 90% of cameras are affected I do not know.

However, to eliminate the issue completely we started the development of a more durable sensor coating, resistant to corrosion in 2014/15. Leica was always upfront and informative about the issue. Statements were published on a regular basis, including statements in 2014/2015 informing our customers about the potential problem as well as the alternative upgrade options. An unlimited duration of the good will arrangement was not mentioned, only that the regulation valid at that time applied to all cameras independent of their production date.

Our M9 and derivate was always sold with a manufacturer’s warranty of 2 years (if purchased from an authorized dealer). For the new regulation we extended this warranty by a 3 year good will period for cameras affected by corrosion.

In our statement on 15.05.2017 we informed our customers, until further notice, about the new regulation and charges. The change of this regulation was published on 22.11.2018 and became effective on 1.12.2018. Registered customers were also alerted via email.

The directives and deadlines have been deliberately created by executive management to insure fair and equal service, have been widely accepted by our customer and have been implemented without exception. With our upgrade options we are still providing a customer oriented good will arrangement that goes far beyond the usual mandatory warranty terms, offering you a fair value for your used M camera.

Kind regards

Kirstin Masney

Complaint Manager

Leica Camera AG

Customer Care

 <https://www.google.com/maps/search/Am+Leitz-Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g> Am Leitz-Park 5/ D-35578 Wetzlar / Germany

 <http://www.leica-camera.com/> www.leica-camera.com / <mailto:Kirstin.Masney@leica-camera.com> Kirstin.Masney@leica-camera.com

Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: T.C [ <mailto:teeseewoo@gmail.com> mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 6. September 2019 12:18
An: Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com>; Brand, Ursula < <mailto:Ursula.Brand@leica-camera.com> Ursula.Brand@leica-camera.com>; <mailto:Mathias.Harsch@leica-camera.com> Mathias.Harsch@leica-camera.com; Paasch, Marita < <mailto:Marita.Paasch@leica-camera.com> Marita.Paasch@leica-camera.com>; <mailto:Beate.Berns@leica-camera.com> Beate.Berns@leica-camera.com; <mailto:Fedja.Bobanovi@leica-camera.com> Fedja.Bobanovi@leica-camera.com; <mailto:Andreas.Hecker@leica-camera.com> Andreas.Hecker@leica-camera.com; Steuer, Dennis < <mailto:dennis.steuer@leica-camera.com> dennis.steuer@leica-camera.com>; <mailto:Support@leica-camera.com> Support@leica-camera.com; Looke, Sandra < <mailto:Sandra.Looke@leica-camera.com> Sandra.Looke@leica-camera.com>; spareparts < <mailto:spareparts@leica-camera.com> spareparts@leica-camera.com>; <mailto:info@leica-store.hk> info@leica-store.hk; <mailto:jboswell@bbg.gov> jboswell@bbg.gov; <mailto:info@dw.de> info@dw.de; <mailto:readers.representative@latimes.com> readers.representative@latimes.com; <mailto:opinion@nytimes.com> opinion@nytimes.com; <mailto:ashley.vansant@thewashingtondailynews.com> ashley.vansant@thewashingtondailynews.com; <mailto:gina.lee@thewashingtondailynews.com> gina.lee@thewashingtondailynews.com; <mailto:kim.riggs@thewashingtondailynews.com> kim.riggs@thewashingtondailynews.com; <mailto:sylvester.rogers@thewashingtondailynews.com> sylvester.rogers@thewashingtondailynews.com; <mailto:amy.whitaker@thewashingtondailynews.com> amy.whitaker@thewashingtondailynews.com; <mailto:caleb.miller@thewashingtondailynews.com> caleb.miller@thewashingtondailynews.com; <mailto:spencer.stanley@thewashingtondailynews.com> spencer.stanley@thewashingtondailynews.com; <mailto:german.llodrat@thewashingtondailynews.com> german.llodrat@thewashingtondailynews.com; <mailto:cecilia.prokos@thewashingtondailynews.com> cecilia.prokos@thewashingtondailynews.com; <mailto:jason.scott@thewashingtondailynews.com> jason.scott@thewashingtondailynews.com; <mailto:david.cucchiara@thewashingtondailynews.com> david.cucchiara@thewashingtondailynews.com; <mailto:jonathan.rowe@thewashingtondailynews.com> jonathan.rowe@thewashingtondailynews.com; \ <mailto:editor@people.com> editor@people.com; <mailto:caroline.hudson@thewashingtondailynews.com> caroline.hudson@thewashingtondailynews.com; <mailto:vail.rumley@thewashingtondailynews.com> vail.rumley@thewashingtondailynews.com
Cc: ' <mailto:info@ap.org> info@ap.org，' < <mailto:info@ap.org> info@ap.org>; <mailto:bluesky@tribune.com> bluesky@tribune.com; <mailto:bcjones@usatoday.com> bcjones@usatoday.com; <mailto:laturner@usatoday.com> laturner@usatoday.com; <mailto:dcarruth@usatoday.com> dcarruth@usatoday.com; <mailto:vbradley@usatoday.com> vbradley@usatoday.com; <mailto:rmensah@usatoday.com> rmensah@usatoday.com; <mailto:accuracy@usatoday.com> accuracy@usatoday.com
Betreff: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> > 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: <https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g> Am Leitz-Park 5 /
 <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g> 35578 Wetzlar / Germany

 <http://de.leica-camera.com/home/> http://de.leica-camera.com/home/

Von: T.C [mailto: <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com>; Brand, Ursula < <mailto:Ursula.Brand@leica-camera.com> Ursula.Brand@leica-camera.com>; <mailto:Mathias.Harsch@leica-camera.com> Mathias.Harsch@leica-camera.com; Paasch, Marita < <mailto:Marita.Paasch@leica-camera.com> Marita.Paasch@leica-camera.com>; <mailto:Beate.Berns@leica-camera.com> Beate.Berns@leica-camera.com; <mailto:Fedja.Bobanovi@leica-camera.com> Fedja.Bobanovi@leica-camera.com; <mailto:Andreas.Hecker@leica-camera.com> Andreas.Hecker@leica-camera.com; Steuer, Dennis < <mailto:dennis.steuer@leica-camera.com> dennis.steuer@leica-camera.com>; <mailto:Support@leica-camera.com> Support@leica-camera.com; Looke, Sandra < <mailto:Sandra.Looke@leica-camera.com> Sandra.Looke@leica-camera.com>; spareparts < <mailto:spareparts@leica-camera.com> spareparts@leica-camera.com>; <mailto:info@leica-store.hk> info@leica-store.hk; <mailto:jboswell@bbg.gov> jboswell@bbg.gov; <mailto:info@dw.de> info@dw.de; <mailto:readers.representative@latimes.com> readers.representative@latimes.com; <mailto:opinion@nytimes.com> opinion@nytimes.com; <mailto:ashley.vansant@thewashingtondailynews.com> ashley.vansant@thewashingtondailynews.com; <mailto:gina.lee@thewashingtondailynews.com> gina.lee@thewashingtondailynews.com; <mailto:kim.riggs@thewashingtondailynews.com> kim.riggs@thewashingtondailynews.com; <mailto:sylvester.rogers@thewashingtondailynews.com> sylvester.rogers@thewashingtondailynews.com; <mailto:amy.whitaker@thewashingtondailynews.com> amy.whitaker@thewashingtondailynews.com; <mailto:caleb.miller@thewashingtondailynews.com> caleb.miller@thewashingtondailynews.com; <mailto:spencer.stanley@thewashingtondailynews.com> spencer.stanley@thewashingtondailynews.com; <mailto:german.llodrat@thewashingtondailynews.com> german.llodrat@thewashingtondailynews.com; <mailto:cecilia.prokos@thewashingtondailynews.com> cecilia.prokos@thewashingtondailynews.com; <mailto:jason.scott@thewashingtondailynews.com> jason.scott@thewashingtondailynews.com; <mailto:david.cucchiara@thewashingtondailynews.com> david.cucchiara@thewashingtondailynews.com; <mailto:jonathan.rowe@thewashingtondailynews.com> jonathan.rowe@thewashingtondailynews.com; \ <mailto:editor@people.com> editor@people.com; <mailto:caroline.hudson@thewashingtondailynews.com> caroline.hudson@thewashingtondailynews.com; <mailto:vail.rumley@thewashingtondailynews.com> vail.rumley@thewashingtondailynews.com
Cc: ' <mailto:info@ap.org> info@ap.org，' < <mailto:info@ap.org> info@ap.org>; <mailto:bluesky@tribune.com> bluesky@tribune.com; <mailto:bcjones@usatoday.com> bcjones@usatoday.com; <mailto:laturner@usatoday.com> laturner@usatoday.com; <mailto:dcarruth@usatoday.com> dcarruth@usatoday.com; <mailto:vbradley@usatoday.com> vbradley@usatoday.com; <mailto:rmensah@usatoday.com> rmensah@usatoday.com; <mailto:accuracy@usatoday.com> accuracy@usatoday.com
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine <Nadine.Coletta@leica-camera.com <mailto:Nadine.Coletta@leica-camera.com> > 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta

Leica Camera AG
Customer Care
 <https://www.google.com/maps/search/Am+Leitz-Park+5,+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g> Am Leitz-Park 5, D-35578 Wetzlar / Germany
 <http://www.leica-camera.com/> www.leica-camera.com / <mailto:nadine.coletta@leica-camera.com> nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [ <mailto:teeseewoo@gmail.com> mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare < <mailto:Customer.Care@leica-camera.com> Customer.Care@leica-camera.com>
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta <customer.care@leica-camera.com <mailto:customer.care@leica-camera.com> > 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#17 · 2022-06-18T13:27:38Z
From: teeseewoo@gmail.com
To: Nadine.Coletta@leica-camera.com, Ursula.Brand-Gerheim@leica-camera.com, Mathias.Harsch@leica-camera.com, Marita.Paasch@leica-camera.com, Beate.Berns@leica-camera.com, Fedja.Bobanovi@leica-camera.com, Andreas.Hecker@leica-camera.com, dennis.steuer@leica-camera.com, Support@leica-camera.com, sandra.looke@leica-camera.com, spareparts@leica-camera.com, info@leica-store.hk, jboswell@bbg.gov, info@dw.de, readers.representative@latimes.com, opinion@nytimes.com, ashley.vansant@thewashingtondailynews.com, gina.lee@thewashingtondailynews.com, kim.riggs@thewashingtondailynews.com, sylvester.rogers@thewashingtondailynews.com, amy.whitaker@thewashingtondailynews.com, caleb.miller@thewashingtondailynews.com, spencer.stanley@thewashingtondailynews.com, german.llodrat@thewashingtondailynews.com, cecilia.prokos@thewashingtondailynews.com, jason.scott@thewashingtondailynews.com, david.cucchiara@thewashingtondailynews.com, jonathan.rowe@thewashingtondailynews.com, caroline.hudson@thewashingtondailynews.com, vail.rumley@thewashingtondailynews.com
Cc: info@ap.org, bluesky@tribune.com, bcjones@usatoday.com, laturner@usatoday.com, dcarruth@usatoday.com, vbradley@usatoday.com, rmensah@usatoday.com, accuracy@usatoday.com
Subject: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Attachments named in the archive: image.png; image.png; image.png; ANGjdJ-sX6uJKfuc6BbaldHfFtxYUcVeoEV0F6qgpEuvH_9-W8BTPwlUs_16200OJdO547WMjn438AhtaeKbQOYzAh-UdFjL_5ouX9y3FqTaybSyURVRh6M9jYJDgOgz4fvVV1xr-fI9bk2981AHpc6x-8jHAKTX7bv8PPZAKt3EA8YDZ3Fi26KYIXceoRIBEx495fh6jfbHyy9LqioXNQJGnqYPicNapQHZ7FR05ssowPsfb-5DHvMdxhyyap_DKNjvKx1G0Y0xOaaIJxxfa8KtrWLgQT8yzyMY-nE3lB_3E-IizJg4tg9EvntB74A; ANGjdJ-ulD265_x-7XAM8fewMaKLYnkYOKKEmFGfCHRoopVjrmJ1P4CmFjFqjaF-Li7na4L409cpDcJRKG3UQUMNgM7h9OlZmhyr4m0v1p8zHiS-X_NITeWj4ReuU6TBxK5DUoi93OsJp065Ol

Dear Ursula Brand, This is T.C form Hong Kong, these days I traveled with
my trusted Leica M9 to Tibet, and today I found all our photos become as
following, can you tell me what should I do? what Leica became this
quality?
[image: image.png]
[image: image.png]
[image: image.png]

On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote:

> First of all, thank you for your reply. In order to be fair, we will
> forward your responding colleagues to the major media around the world,
> including all members of Congress in Germany.
>
> As you said in your reply, Leica has been replacing sensors for free for
> many years. Why? Because of the quality problem, all the Leica machines we
> purchased, the sensors have problems, and it is not a problem within five
> years, basically there are problems within three years.
>
> The following is my question for you, I hope you can prove the answer:
>
> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
> problems within three years.
> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
> know in advance that the sensor will be prone to problems? And more than
> 90% of the machines have problems?
> 3. Why do you know that when you make a profit in sales, you will not be
> charged for the beginning of 2017? Is there any difference between this and
> cheating?
> 4. My machine is in your factory for three years, and you have replaced
> the agent in Asia. I can't contact you for repair. I know that I am on a
> business trip to Germany and I got your factory in person, but
> unfortunately, I Another feeling of being cheated. I want to consult you
> again. Is there a problem with my machine in the factory for three years,
> or is it a problem after leaving the factory for 5 years?
> 5. Leica is deliberately selling a camera with a problematic CCD quality.
> Can it be forced to pay for expensive repairs every three years, in order
> to make a profit?
>
> Finally, as a consumer, you have always advertised that your quality is
> German quality, good quality, why do you never know that your CCD will have
> more than 90% chance of being bad in three years when you are selling?
> Lose, and then continue to charge fees? Do I have to pay you expensive
> repairs every three years and need to go to Germany in person to deal with
> them?
>
> If you have made it clear that your CCD is easy to break in 2014 and 2015
> sales, please provide your evidence.
>
> If there is no evidence, do you feel reasonable?
>
> Is this Leica's professional ethics?
>
> Is this your ethical standard?
>
> I look forward to your reply and hope that you will answer my relevant
> questions.
>
>
>
>
>
>
>
> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>
> Dear Sir,
>
>
>
> Thank you for your mail.
>
>
>
>
>
> In order to ensure fair and equal service to all our customers, we have
> specific policies regarding the pricing of our services.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer.
>
> If a product was purchased via an unauthorized channel or proof of
> purchase from an authorized dealer cannot be verified, regular repair
> charges apply.
>
> The terms of warranty as stated in our official documents apply
> internationally. Proof of purchase from an authorized dealer has to be
> provided.
>
> The standard LEICA product guarantee does not affect your statutory
> guarantee rights towards the distributor of your LEICA products but does
> not apply to the
>
> manufacturer.
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
> In the case of your camera, we sold it to Austria and the purchase receipt
> you have sent is in Chinese letters and not signed or stamped by any dealer.
>
> You may find all the stores / authorized dealers in Greater China on:
> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>
>
>
> Leica has been replacing sensors free of charge for some years now and
> only charged part for the material cost since 01.09.2017 for affected
> cameras older than 5 years. We did not come by this decision lightly, but
> are unable to continue this service any longer. Starting on 01.12.2018 a
> contribution of €1303 + VAT applies.
>
>
>
> Included in this programme is a free general overhaul of your Leica M
> camera and a one year warranty on the same terms as for new products. This
> offer expresses our commitment to conserving the value of the camera.
>
>
>
> The general overhaul of the Leica M camera includes the following items:
>
> •Cleaning and overhaul of the shutter cocking mechanisms
>
> •Cleaning and maintenance/repair of the multifunction wheel
>
> •Cleaning of the main switch and shutter speed dial
>
> •Adjustment of the baseplate locking system
>
> •Refurbishment of engravings
>
> •Renewal of the protective film on the baseplate
>
> •Maintenance/repair of viewfinder displays
>
>
>
> Upgrade options are still available. Instead of a sensor exchange we offer
> our customers the option to trade-in the affected camera and to purchase
> one of the selected camera models to the following attractive conditions.
> We informed you about this option with the estimate.
>
>
>
>
>
> Kind regards / 此致
>
>
>
> Customer Care
> U. Brand
>
>
>
> Tel.: +49 (0) 6441 2080 189
> Fax : +49 (0) 6441 2080 339
> customer.care@leica-camera.com
>
>
>
>
>
> Leica Camera AG
> Customer Care/ Am Leitz-Park 5 /
> 35578 Wetzlar / Germany
>
> http://de.leica-camera.com/home/
>
>
>
>
>
>
>
>
>
>
>
> *Von:* T.C [mailto:teeseewoo@gmail.com]
> *Gesendet:* Donnerstag, 5. September 2019 23:22
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer,
> Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke,
> Sandra <Sandra.Looke@leica-camera.com>; spareparts <
> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
> ashley.vansant@thewashingtondailynews.com;
> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
> sylvester.rogers@thewashingtondailynews.com;
> amy.whitaker@thewashingtondailynews.com;
> caleb.miller@thewashingtondailynews.com;
> spencer.stanley@thewashingtondailynews.com;
> german.llodrat@thewashingtondailynews.com;
> cecilia.prokos@thewashingtondailynews.com;
> jason.scott@thewashingtondailynews.com;
> david.cucchiara@thewashingtondailynews.com;
> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
> caroline.hudson@thewashingtondailynews.com;
> vail.rumley@thewashingtondailynews.com
> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
> *Betreff:* The Leica Camera seems Cheating Clients.
>
>
>
> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany,
> has promised consumers that the CCD for digital camera M-System is lifetime
> warranty and claims to be of high quality.
>
>
>
> In fact, within five years, I personally went to the headquarters of the
> Leica company in Germany, and the problems of the camera have been
> repeatedly and repeatedly, based on the high maintenance costs.
>
>
>
> Everything promised before, with the change of the agency, Leica's German
> headquarters also hopes that the customer's promised lifetime maintenance
> will become a fee-based repair under the overlord clause. The high-quality
> camera promised before will become damaged every year. Cameras, and camera
> quality issues are endless.
>
>
>
> Why is the quality of the camera so low? Why are you constantly promoting
> high quality cameras?
>
>
>
> I have written to Leica's public relations department many times, and I
> have not received a clear answer so far.
>
>
>
> Therefore, I hope to disclose this letter to the media and hope that Leica
> can publicly answer the quality of the camera.
>
>
>
> And more than a few hundred people, in Hong Kong, Taiwan, Macau and
> mainland China, have received public notice from Leica that they will
> guarantee the CCD warranty of the Leica M-System camera for life, but the
> fact is that Leica can always Change the promise, what is the difference
> between this deception?
>
>
>
> I look forward to the positive response from Leica, and don't evade the
> problem.
>
>
>
> Yours, Sincerely.
>
>
>
> --
>
> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
> M-System der Digitalkamera lebenslange Garantie bietet und von hoher
> Qualität sein soll.
>
>
>
> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der
> Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind
> aufgrund der hohen Wartungskosten immer wieder aufgetreten.
>
>
>
> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge
> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera,
> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
> Kameraqualität sind endlos.
>
>
>
> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
> hochwertige Kameras?
>
>
>
> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
> keine klare Antwort erhalten.
>
>
>
> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe,
> dass Leica die Qualität der Kamera öffentlich beantworten kann.
>
>
>
> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in
> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
>
>
>
> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem
> nicht aus.
>
>
>
> Ihre
>
>
>
>
>
> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
>
> Can you tell me what's the authorized dealer in China and Hong Kong?
>
>
>
> some media in Hong Kong want to report the Leica quality.
>
>
>
> In fact, my M9 and M Monochrome did not change for one time, and it broken
> long time ago ,not this time only. I even don't know it's already broken.
>
>
>
> Me, and the Leica Fans Association in Hong Kong, will go to the Official
> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
> don‘’t inform us before the Leica sell the product.
>
>
>
> most of us have more than 3 Leica machines, but it's pity we all
> disappeared these days.
>
>
>
> Looking for your reply soon.
>
>
>
> Yours sincerely
>
>
>
> T.C
>
>
>
>
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
>
> Dear Mr. Wu,
>
>
>
> Thank you for providing us the proof of purchase.
>
>
>
> Unfortunately, the purchase invoice and receipt provided below are not
> acknowledgeable.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer. If a
> product was purchased via an unauthorized channel or proof of purchase
> from an authorized dealer cannot be verified, regular repair charges apply.
>
>
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
>
>
> Thank you for understanding.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ********************************************************
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Dienstag, 3. September 2019 08:36
> *An:* CustomerCare <Customer.Care@leica-camera.com>
> *Betreff:* Re: LEICA-estimate 1058152
>
>
>
>
>
>
>
>
>
>
>
> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>
> Dear Leica Customer,
>
> Your order confirmation/estimate for the above listed service order
> number can be found in the attachment.
>
> You can track the status of your service order anytime under the
> following link:
>
> http://repair.leica-camera.com/service/repairtracking/index.html
>
> If you need further assistance, please contact:
>
> Customer.Care@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
> Kind Regards
>
> Leica Camera AG
> Customer Care
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>

#18 · 2022-06-18T13:28:01Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ-81iIFf-i0N_4pyuLuIq9xwL8iENpBG5jAmkpUkUyyeq7c6-Daxgxh7c8qaYtyI6jErW_GPvL-REiOhGeP_z6itr_kC1vD_zchISKX28Uc4Z94duX_9v2k3aDh2v6f6O5q2Wr8KN7kKQq34T29W2-rn7d7vPQtLHg-acj02NUmF_qWxKMLmZmmPI5NiAWHZmILuOBci2ms-1QHhGXXwh-qYyCog-Gr-JR02Yu1BjHZDYdSRojkO7gM2T6T9-aEQpoYzF6Es9uwhQpWRop7quVXBV1d9hfvxpv5LAQbX2e7F7ykUcRH_mLTbB5X-cegEKJAffBZm6xv2yrGBvIeRuq_y6f00xdZ9BpnrdTAG80U1QKh062RUVH4SK77tmoxKk4aeK7xlXNyz_xW

** Address not found **

Your message wasn't delivered to german.llodrat@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail.

Learn more here: https://support.google.com/mail/?p=NoSuchUser

The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp
Final-Recipient: rfc822; german.llodrat@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
 550-5.1.1 double-checking the recipient's email address for typos or
 550-5.1.1 unnecessary spaces. Learn more at
 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp
Last-Attempt-Date: Sat, 18 Jun 2022 06:28:01 -0700 (PDT)
----- Message truncated -----

#19 · 2022-06-18T13:28:01Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ8Awn-MseEZ0DpTyC4nHjvMYF5KFRT8frn6XuedQ4KLfYd9IfKSl9MUcrYVHniwIhyub7pbOJ5SlXpJpGhH089H3CgQwhcPf2xkqpdsWlPmaSo9MM78J8vfa-oGGszOMYvK5Aa5G7uDrzL50NKEDZjn2lg3n0jdQv8QCvBj1MGVRevQveWsJ2SA9VsgVpX_c89Z_g9Fw5vPWHd-jsVtJrTcfyVKmIMPHZl1n6BW_dW1fNfg8jcz_RqpD3hupipvHy1rmiarqZRu_Q9zRmERNqmG0HZJqLc0BDyoQtn6F3DdNfAL5rtbxrzQmW4lxwgR0H87GPw66xh6YqIkrIIgGKUDVNsPf4PYUqzgwVlNBvR1hI2ub7HpDzIkQ-PQjsquedtzAbE8aRM6AHth

** Address not found **

Your message wasn't delivered to amy.whitaker@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail.

Learn more here: https://support.google.com/mail/?p=NoSuchUser

The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp
Final-Recipient: rfc822; amy.whitaker@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
 550-5.1.1 double-checking the recipient's email address for typos or
 550-5.1.1 unnecessary spaces. Learn more at
 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp
Last-Attempt-Date: Sat, 18 Jun 2022 06:28:01 -0700 (PDT)
----- Message truncated -----

#20 · 2022-06-18T13:28:01Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ-GE2LBrtzDk2rNSdR702SdV4OajlEwieHuSLm3ZC5RtkslRBeSwX6CN_1KJpJSe0znkc0KArCmgTdVaPfaHXuBokTU5vX7nm6prdM9OTMwqM8mzhV77ZwOEZ9DtRiuSG3fmR8QUE7Z8LrDllYuJtZf6i-nexQTbdDfP3NHkJI8ljD_o_YqYTRUz8bGYdx_mq4ajx85lBpz61YXoaway-QTkXoKOc-ArbPX229qze1G2W0xo9RmU6w0pzCbpR_0vrZlubg6zJ8tbt6U9qBDqGPj-j0XgkUIPLwiSBAFlCXH9TgsHe9TwD77KufRt9iAN9cPE361H3G6yBF6VZ99JtEqHWNZ-ixXIpNO2ZHzfIYZTFdxkmfYaSATsJjA29uvKv4SZODbl-3Hs-wB

** Address not found **

Your message wasn't delivered to cecilia.prokos@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail.

Learn more here: https://support.google.com/mail/?p=NoSuchUser

The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp
Final-Recipient: rfc822; cecilia.prokos@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
 550-5.1.1 double-checking the recipient's email address for typos or
 550-5.1.1 unnecessary spaces. Learn more at
 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp
Last-Attempt-Date: Sat, 18 Jun 2022 06:28:01 -0700 (PDT)
----- Message truncated -----

#21 · 2022-06-18T13:28:01Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ8LRt2ZxKW1pMdGZGgfO_YSzfWL227iFqE5Q2QlO6A99VDNxxW8-HfDxDHgjaqN7H0rAj5IsAItaIaZ-12UzMy7KnTg9iEDE5tMOBavBj6I_G0tTrLBERbaJrEdo9k77dxZJOmP0Ruq9c8kmZ36SwXfQBvvrLNgjOsVxrUIy7uwZQAKV5k9QFpiTKAaMJR8QidxYLzvw8qcRnsstFHReUVdXzydcO-xYovRNeUw37aSv8RXHKQlmJF6fLSEGlqYwoB5VyjZQEhdymHsvNAyqnbCMVGgPSMnY7y-FHLkubYVQMHkvRQJJzrm83S84qI0mbCdLdNyqLFgGruxu_Qld0-9h3x2rZ8dbKS1w3UFT1JpmdXLwBeKQEpiY79HLXVQuW9Qpz9HXK6Pm_oc

** Address not found **

Your message wasn't delivered to spencer.stanley@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail.

Learn more here: https://support.google.com/mail/?p=NoSuchUser

The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp
Final-Recipient: rfc822; spencer.stanley@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
 550-5.1.1 double-checking the recipient's email address for typos or
 550-5.1.1 unnecessary spaces. Learn more at
 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp
Last-Attempt-Date: Sat, 18 Jun 2022 06:28:01 -0700 (PDT)
----- Message truncated -----

#22 · 2022-06-18T13:28:01Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ82KlfsC2Zz8Ic6ZTRStH_uVBRIcZxcatDUF3JmxBfPoNLPVwOl7thdg5XiARYwB68EQAFjacYUVDjpX49hwpHnH1ioK41tUbAuyxKjDfIdZWgOcqsVwIBz7AFQTIwU7Hvo2y2SUIk-fQQAmBLNiqyCYxaRN17W40u6zI5iOIpzQOmcYbTlDrJ_IJt2IoJj2z6Qk3C0j78bReoOlrPnVv797u60NYwtKS9o0HMFks9hW94DoOj-otwPXlHhKHg8fSk-S4VT459vxbiLgkOD3LJ1HkMxf1aWSvmKdHSq2e-JD9mRS5x4s5SKaY6OTPt62j673zbslDIReU_1VGPM8tvun6RA59-KD8F9RpBI9V4JQhgW1LPYp56HlpF4c1FXEutDYgj2aBcX3-_Q

** Address not found **

Your message wasn't delivered to sylvester.rogers@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail.

Learn more here: https://support.google.com/mail/?p=NoSuchUser

The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp
Final-Recipient: rfc822; sylvester.rogers@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
 550-5.1.1 double-checking the recipient's email address for typos or
 550-5.1.1 unnecessary spaces. Learn more at
 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp
Last-Attempt-Date: Sat, 18 Jun 2022 06:28:01 -0700 (PDT)
----- Message truncated -----

#23 · 2022-06-18T13:28:01Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ96qNSHU3VNPEbEqKsaoR61oWBAm8YBeVJgrEn0r3oBuVFXmeWf3Yq6bLBWS5RYX6JSwgt7fZF8m2n9PJND2Ru2_Ipi-TAh59t8R9FbxzHkEdfVTqAjpXqMiOUkxyxUbc-_jNgJwLjtLRKFqVSEqpr517Cs2Ot5BqfHMWIZDkASYc98sttK1hM4tLy7U27Fy6Yu7ngNZDe9187-rrXd0YtmTNIzPZ4c1pnceEeP0j_zxPhW6hQcaBM7XY27QXFhJy8S-nClnR1z145Nzubc-JAWH6Ov3ymC1LsVUQy7V110st-grTw95vaSHEYmZ-4SDjdKC78293eWgAUenP-nRTZgrnvIDnBBzlU0u5BJOvq1OoGPUgdaoEY7nWsNJi3wR-B5RR-AR3vLRu1p

** Address not found **

Your message wasn't delivered to caleb.miller@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail.

Learn more here: https://support.google.com/mail/?p=NoSuchUser

The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp
Final-Recipient: rfc822; caleb.miller@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
 550-5.1.1 double-checking the recipient's email address for typos or
 550-5.1.1 unnecessary spaces. Learn more at
 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp
Last-Attempt-Date: Sat, 18 Jun 2022 06:28:01 -0700 (PDT)
----- Message truncated -----

#24 · 2022-06-18T13:28:01Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ8TJm0Xxor2fO-5V9SIWvLl8-Dq-K_E0m-zH_zJJ4pF1j9SAA5nANIWBl4EGvhrxB1ffOU7cQe31mGJ4rOndymeXWTXLccqGFOMcKjhrSkVpzucE0jg55dFqd2bgOIVKqJ6vN3hhueffBZxnVVW4ZsHDyE1vW1WKzGLrfWvw94m5kQuKT-2-dBzqw84w7kw66R75Id5rKuy-ydLPd9BGYX6is1hUNwoQs7D00hh0Pj8Zjn1lKdJ4pb89-bvP3XsUO6aHluxnE8YF0NQ6WxvQBlAZeEufjb06zpXmqwGMsayEJ327Hrc1Getgm8uZRTGTUGnAI3hFzV6md7PcdY0eDWVLvIwIRfcM_fX7q5iga9EzGLMqd6HOX_DPAevePpZDGwTOyKn5y66h6aa

** Address not found **

Your message wasn't delivered to david.cucchiara@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail.

Learn more here: https://support.google.com/mail/?p=NoSuchUser

The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp
Final-Recipient: rfc822; david.cucchiara@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
 550-5.1.1 double-checking the recipient's email address for typos or
 550-5.1.1 unnecessary spaces. Learn more at
 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp
Last-Attempt-Date: Sat, 18 Jun 2022 06:28:01 -0700 (PDT)
----- Message truncated -----

#25 · 2022-06-18T13:28:01Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ-iAPtCXbUS4P4ning46eIKCpcNhCi2yv_P8BWcWQwwiX87V-ow6j8unmsZqhWj7UfbNjAbPRIwn-isyj1m9YhKDP09CeFsoWtNz70OOYM6ZkeE-wyY8ksqQ2Terjt90Xpj3zmGbIbrVz_pmfUKNb9cGwLHS-86RrNX4BZ-gz6x3OlAdzKZpuiWHfnNcJjWSkHONg5x23xRLuMIwvqREfq6rQQBtmN4mp0IKU1UiAMM1kTOjYER8sDlCFvXTEhvJbsvaBkLsffZgxegvtsKIWFExbCZ6bISlsp4XTLb3tbeykTt_4dcHr5cT1QrKVXwTgA9dWtYlHnROX0565E-5Y2QkZ7a7gz3G7X2GdLb5cx8of__Us0NUmlDCBukOGCW3g6ptoJxH-zy8yV7

** Address not found **

Your message wasn't delivered to caroline.hudson@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail.

Learn more here: https://support.google.com/mail/?p=NoSuchUser

The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp
Final-Recipient: rfc822; caroline.hudson@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
 550-5.1.1 double-checking the recipient's email address for typos or
 550-5.1.1 unnecessary spaces. Learn more at
 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp
Last-Attempt-Date: Sat, 18 Jun 2022 06:28:01 -0700 (PDT)
----- Message truncated -----

#26 · 2022-06-18T13:28:01Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ8UOk0jqDTl6sIh47GFaH5uTh4-Fi6NpljvxJ9dAzwqWfJ7gmW1tLiriw2xl-bry7tg-XDzFUBLkCz688AtXqRufIbYdfxHjaRC_AAUCVnKZWGkiGOldpJTiCOeXbNFGpGHnFfNMfmhwT7rHDVrSvegF_j8fFlG1DzN3Qw8ARnJOQWpS_s554Jw9AML2wI70FqPRFLGKxpddkN6BcIQuk4WfV-YHrxovGTha6Wa9EczETU2OEu5qNZo5DJTFdpaq9n1g8cKX352afGG5zlV8offsOJjByJZ9NTEm7EV9xKOzO8MrY1SqLwTj5lZ_KHBVBc7SRI-YYd2uQuHx0jVfQBuE6o0xOvEm6WTwMcVaPn8lQQKGOsx3F3Qo0Va88LtPxBeKMWKATuGNLtB

** Address not found **

Your message wasn't delivered to vail.rumley@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail.

Learn more here: https://support.google.com/mail/?p=NoSuchUser

The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp
Final-Recipient: rfc822; vail.rumley@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
 550-5.1.1 double-checking the recipient's email address for typos or
 550-5.1.1 unnecessary spaces. Learn more at
 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp
Last-Attempt-Date: Sat, 18 Jun 2022 06:28:01 -0700 (PDT)
----- Message truncated -----

#27 · 2022-06-18T13:28:01Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ9Q05CxB6kXlTcB7ZyTOd19qZWbC00iWPK8YUtAZQWOrFWqdFWxNblMymhwmtg0qh5H4Y9SfO2AHgqR-cmgvnDDtA5y536jYPvOEHLERdLk14916IwfaO6NCIW1BT8niu-4Xi5M6ZXe6NEEewKXfyVXI6ZN00tqhQ2ik4YVUdxqXHwP_bzD8HG4WzhSJd8YAvsojqAdX2uL9Fcqfv6Tl8yPQBYzI-7VcLBNpABojKJeNFphsbmcCUIWDEHEUiQx33hXxH7etN7Teh_NyyvfppopvBQs0q5JXj3w1Ki3lgXjD1Ds0I5t8CXiAwmxGwID-r4PsndW1dUW9kLfjNXD9gyLauvOi0HZLh2qdiXVZYXXwaO4FU9DF88Jw_EvbBte7Q8gPHF9GIQnQo_m

** Address not found **

Your message wasn't delivered to jonathan.rowe@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail.

Learn more here: https://support.google.com/mail/?p=NoSuchUser

The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser d13-20020a05612212cd00b0035772ba3cc5sor1597873vkp.58 - gsmtp
Final-Recipient: rfc822; jonathan.rowe@thewashingtondailynews.com
Action: failed
Status: 5.1.1
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----- Message truncated -----

#28 · 2022-06-18T13:28:53Z
From: postmaster@leica-camera.com
To: teeseewoo@gmail.com
Subject: Unzustellbar: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Ihre Nachricht wurde aufgrund ihrer Größe an keinen Benutzer zugestellt. Der Grenzwert liegt bei 29 MB. Die Größe Ihrer Nachricht beträgt 31 MB.

Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>
Ihre Nachricht konnte nicht gesendet werden, weil sie zu groß ist.

Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>
Ihre Nachricht konnte nicht gesendet werden, weil sie zu groß ist.

Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>
Ihre Nachricht konnte nicht gesendet werden, weil sie zu groß ist.

Marita.Paasch (Marita.Paasch@leica-camera.com)<mailto:Marita.Paasch@leica-camera.com>
Ihre Nachricht konnte nicht gesendet werden, weil sie zu groß ist.

Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>
Ihre Nachricht konnte nicht gesendet werden, weil sie zu groß ist.

Coletta, Nadine (Nadine.Coletta@leica-camera.com)<mailto:Nadine.Coletta@leica-camera.com>
Ihre Nachricht konnte nicht gesendet werden, weil sie zu groß ist.

Support@leica-camera.com<mailto:Support@leica-camera.com>
Ihre Nachricht konnte nicht gesendet werden, weil sie zu groß ist.

Brand-Gerheim, Ursula (Ursula.Brand-Gerheim@leica-camera.com)<mailto:Ursula.Brand-Gerheim@leica-camera.com>
Ihre Nachricht konnte nicht gesendet werden, weil sie zu groß ist.

dennis.steuer (dennis.steuer@leica-camera.com)<mailto:dennis.steuer@leica-camera.com>
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sandra.looke (sandra.looke@leica-camera.com)<mailto:sandra.looke@leica-camera.com>
Ihre Nachricht konnte nicht gesendet werden, weil sie zu groß ist.

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Ihre Nachricht konnte nicht gesendet werden, weil sie zu groß ist.

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Andreas.Hecker@leica-camera.com
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Beate.Berns@leica-camera.com
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Marita.Paasch@leica-camera.com
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Mathias.Harsch@leica-camera.com
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Nadine.Coletta@leica-camera.com
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Support@leica-camera.com
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dennis.steuer@leica-camera.com
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sandra.looke@leica-camera.com
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From: [Name] <teeseewoo@gmail.com>
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Message-ID: <CAK3OhgD2+=_aQR15js+jcUWwuHo1Fmat=xj=xvhZ9Z27wPBg4g@mail.gmail.com>
Subject: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic
 cameras and making expensive annual maintenance fees for customers worldwide.
To: "Coletta, Nadine" <Nadine.Coletta@leica-camera.com>, "Brand-Gerheim,
 Ursula" <Ursula.Brand-Gerheim@leica-camera.com>,
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#29 · 2022-06-18T13:30:11Z
From: teeseewoo@gmail.com
To: Ursula.Brand@leica-camera.com
Subject: Fwd: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Attachments named in the archive: image.png; image.png; image.png; ANGjdJ-2RpWzCMIB1h4mKWIZvlAO0HCdsknG386osmIU0q5-xmPrppSYK7FA-Ps3pVQqOiInotcnoKND2dnVUZ7aKW4atMAwkDvgF1pPP5Kc66-SivAQu875Id_IQ_qLu_3gcrrbRzyK0pGk8CBirQnXZTwHU32fourea-ph1lOXNUBtEgfILOYOMjJqnihg7ZRaTGRNYiHg5MT4IPM-_EaBIfaQlhkfc6XGI67dp0rtSdOubkyi73uqaI5uChE7SxRW_IsNKdIxjgnsB6J3B87Qu0p4PSvNnZZXYVSTLoxpgaLzFrY6e9h7gqQZWNI; ANGjdJ_aDiYAxSR3r6-qBlCVoAiH-xby7eiBCiMBE4cPeG_r_J5gsc_4mHH5tS5YwIqRUE7Z6NWvrBsBQRpeaz8mYxytBuJJGspIhn4WAKJli8CgF0taomdTSIeeETkw8bpgU0wJqCYoSceZwH

---------- Forwarded message ---------
From: [Name] <teeseewoo@gmail.com>
Date: Sat, Jun 18, 2022 at 9:27 PM
Subject: Re: The Leica Camera seems Cheating Clients, Selling CCD
problematic cameras and making expensive annual maintenance fees for
customers worldwide.
To: Coletta, Nadine <Nadine.Coletta@leica-camera.com>, Brand-Gerheim,
Ursula <Ursula.Brand-Gerheim@leica-camera.com>, <
Mathias.Harsch@leica-camera.com>, Marita.Paasch <
Marita.Paasch@leica-camera.com>, <Beate.Berns@leica-camera.com>, <
Fedja.Bobanovi@leica-camera.com>, <Andreas.Hecker@leica-camera.com>,
dennis.steuer <dennis.steuer@leica-camera.com>, <Support@leica-camera.com>,
sandra.looke <sandra.looke@leica-camera.com>, spareparts <
spareparts@leica-camera.com>, info <info@leica-store.hk>, jboswell <
jboswell@bbg.gov>, info <info@dw.de>, <readers.representative@latimes.com>,
OP-ED Dept <opinion@nytimes.com>, Ashley Vansant <
ashley.vansant@thewashingtondailynews.com>, <
gina.lee@thewashingtondailynews.com>, <kim.riggs@thewashingtondailynews.com>,
<sylvester.rogers@thewashingtondailynews.com>, <
amy.whitaker@thewashingtondailynews.com>, <
caleb.miller@thewashingtondailynews.com>, <
spencer.stanley@thewashingtondailynews.com>, <
german.llodrat@thewashingtondailynews.com>, <
cecilia.prokos@thewashingtondailynews.com>, jason.scott <
jason.scott@thewashingtondailynews.com>, <
david.cucchiara@thewashingtondailynews.com>, <
jonathan.rowe@thewashingtondailynews.com>, <
caroline.hudson@thewashingtondailynews.com>, <
vail.rumley@thewashingtondailynews.com>
Cc: info@ap.org， <info@ap.org>, <bluesky@tribune.com>, bcjones <
bcjones@usatoday.com>, <laturner@usatoday.com>, <dcarruth@usatoday.com>, <
vbradley@usatoday.com>, <rmensah@usatoday.com>, <accuracy@usatoday.com>

Dear Ursula Brand, This is T.C form Hong Kong, these days I traveled with
my trusted Leica M9 to Tibet, and today I found all our photos become as
following, can you tell me what should I do? what Leica became this
quality?
[image: image.png]
[image: image.png]
[image: image.png]

On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote:

> First of all, thank you for your reply. In order to be fair, we will
> forward your responding colleagues to the major media around the world,
> including all members of Congress in Germany.
>
> As you said in your reply, Leica has been replacing sensors for free for
> many years. Why? Because of the quality problem, all the Leica machines we
> purchased, the sensors have problems, and it is not a problem within five
> years, basically there are problems within three years.
>
> The following is my question for you, I hope you can prove the answer:
>
> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
> problems within three years.
> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
> know in advance that the sensor will be prone to problems? And more than
> 90% of the machines have problems?
> 3. Why do you know that when you make a profit in sales, you will not be
> charged for the beginning of 2017? Is there any difference between this and
> cheating?
> 4. My machine is in your factory for three years, and you have replaced
> the agent in Asia. I can't contact you for repair. I know that I am on a
> business trip to Germany and I got your factory in person, but
> unfortunately, I Another feeling of being cheated. I want to consult you
> again. Is there a problem with my machine in the factory for three years,
> or is it a problem after leaving the factory for 5 years?
> 5. Leica is deliberately selling a camera with a problematic CCD quality.
> Can it be forced to pay for expensive repairs every three years, in order
> to make a profit?
>
> Finally, as a consumer, you have always advertised that your quality is
> German quality, good quality, why do you never know that your CCD will have
> more than 90% chance of being bad in three years when you are selling?
> Lose, and then continue to charge fees? Do I have to pay you expensive
> repairs every three years and need to go to Germany in person to deal with
> them?
>
> If you have made it clear that your CCD is easy to break in 2014 and 2015
> sales, please provide your evidence.
>
> If there is no evidence, do you feel reasonable?
>
> Is this Leica's professional ethics?
>
> Is this your ethical standard?
>
> I look forward to your reply and hope that you will answer my relevant
> questions.
>
>
>
>
>
>
>
> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>
> Dear Sir,
>
>
>
> Thank you for your mail.
>
>
>
>
>
> In order to ensure fair and equal service to all our customers, we have
> specific policies regarding the pricing of our services.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer.
>
> If a product was purchased via an unauthorized channel or proof of
> purchase from an authorized dealer cannot be verified, regular repair
> charges apply.
>
> The terms of warranty as stated in our official documents apply
> internationally. Proof of purchase from an authorized dealer has to be
> provided.
>
> The standard LEICA product guarantee does not affect your statutory
> guarantee rights towards the distributor of your LEICA products but does
> not apply to the
>
> manufacturer.
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
> In the case of your camera, we sold it to Austria and the purchase receipt
> you have sent is in Chinese letters and not signed or stamped by any dealer.
>
> You may find all the stores / authorized dealers in Greater China on:
> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>
>
>
> Leica has been replacing sensors free of charge for some years now and
> only charged part for the material cost since 01.09.2017 for affected
> cameras older than 5 years. We did not come by this decision lightly, but
> are unable to continue this service any longer. Starting on 01.12.2018 a
> contribution of €1303 + VAT applies.
>
>
>
> Included in this programme is a free general overhaul of your Leica M
> camera and a one year warranty on the same terms as for new products. This
> offer expresses our commitment to conserving the value of the camera.
>
>
>
> The general overhaul of the Leica M camera includes the following items:
>
> •Cleaning and overhaul of the shutter cocking mechanisms
>
> •Cleaning and maintenance/repair of the multifunction wheel
>
> •Cleaning of the main switch and shutter speed dial
>
> •Adjustment of the baseplate locking system
>
> •Refurbishment of engravings
>
> •Renewal of the protective film on the baseplate
>
> •Maintenance/repair of viewfinder displays
>
>
>
> Upgrade options are still available. Instead of a sensor exchange we offer
> our customers the option to trade-in the affected camera and to purchase
> one of the selected camera models to the following attractive conditions.
> We informed you about this option with the estimate.
>
>
>
>
>
> Kind regards / 此致
>
>
>
> Customer Care
> U. Brand
>
>
>
> Tel.: +49 (0) 6441 2080 189
> Fax : +49 (0) 6441 2080 339
> customer.care@leica-camera.com
>
>
>
>
>
> Leica Camera AG
> Customer Care/ Am Leitz-Park 5 /
> 35578 Wetzlar / Germany
>
> http://de.leica-camera.com/home/
>
>
>
>
>
>
>
>
>
>
>
> *Von:* T.C [mailto:teeseewoo@gmail.com]
> *Gesendet:* Donnerstag, 5. September 2019 23:22
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer,
> Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke,
> Sandra <Sandra.Looke@leica-camera.com>; spareparts <
> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
> ashley.vansant@thewashingtondailynews.com;
> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
> sylvester.rogers@thewashingtondailynews.com;
> amy.whitaker@thewashingtondailynews.com;
> caleb.miller@thewashingtondailynews.com;
> spencer.stanley@thewashingtondailynews.com;
> german.llodrat@thewashingtondailynews.com;
> cecilia.prokos@thewashingtondailynews.com;
> jason.scott@thewashingtondailynews.com;
> david.cucchiara@thewashingtondailynews.com;
> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
> caroline.hudson@thewashingtondailynews.com;
> vail.rumley@thewashingtondailynews.com
> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
> *Betreff:* The Leica Camera seems Cheating Clients.
>
>
>
> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany,
> has promised consumers that the CCD for digital camera M-System is lifetime
> warranty and claims to be of high quality.
>
>
>
> In fact, within five years, I personally went to the headquarters of the
> Leica company in Germany, and the problems of the camera have been
> repeatedly and repeatedly, based on the high maintenance costs.
>
>
>
> Everything promised before, with the change of the agency, Leica's German
> headquarters also hopes that the customer's promised lifetime maintenance
> will become a fee-based repair under the overlord clause. The high-quality
> camera promised before will become damaged every year. Cameras, and camera
> quality issues are endless.
>
>
>
> Why is the quality of the camera so low? Why are you constantly promoting
> high quality cameras?
>
>
>
> I have written to Leica's public relations department many times, and I
> have not received a clear answer so far.
>
>
>
> Therefore, I hope to disclose this letter to the media and hope that Leica
> can publicly answer the quality of the camera.
>
>
>
> And more than a few hundred people, in Hong Kong, Taiwan, Macau and
> mainland China, have received public notice from Leica that they will
> guarantee the CCD warranty of the Leica M-System camera for life, but the
> fact is that Leica can always Change the promise, what is the difference
> between this deception?
>
>
>
> I look forward to the positive response from Leica, and don't evade the
> problem.
>
>
>
> Yours, Sincerely.
>
>
>
> --
>
> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
> M-System der Digitalkamera lebenslange Garantie bietet und von hoher
> Qualität sein soll.
>
>
>
> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der
> Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind
> aufgrund der hohen Wartungskosten immer wieder aufgetreten.
>
>
>
> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge
> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera,
> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
> Kameraqualität sind endlos.
>
>
>
> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
> hochwertige Kameras?
>
>
>
> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
> keine klare Antwort erhalten.
>
>
>
> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe,
> dass Leica die Qualität der Kamera öffentlich beantworten kann.
>
>
>
> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in
> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
>
>
>
> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem
> nicht aus.
>
>
>
> Ihre
>
>
>
>
>
> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
>
> Can you tell me what's the authorized dealer in China and Hong Kong?
>
>
>
> some media in Hong Kong want to report the Leica quality.
>
>
>
> In fact, my M9 and M Monochrome did not change for one time, and it broken
> long time ago ,not this time only. I even don't know it's already broken.
>
>
>
> Me, and the Leica Fans Association in Hong Kong, will go to the Official
> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
> don‘’t inform us before the Leica sell the product.
>
>
>
> most of us have more than 3 Leica machines, but it's pity we all
> disappeared these days.
>
>
>
> Looking for your reply soon.
>
>
>
> Yours sincerely
>
>
>
> T.C
>
>
>
>
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
>
> Dear Mr. Wu,
>
>
>
> Thank you for providing us the proof of purchase.
>
>
>
> Unfortunately, the purchase invoice and receipt provided below are not
> acknowledgeable.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer. If a
> product was purchased via an unauthorized channel or proof of purchase
> from an authorized dealer cannot be verified, regular repair charges apply.
>
>
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
>
>
> Thank you for understanding.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ********************************************************
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Dienstag, 3. September 2019 08:36
> *An:* CustomerCare <Customer.Care@leica-camera.com>
> *Betreff:* Re: LEICA-estimate 1058152
>
>
>
>
>
>
>
>
>
>
>
> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>
> Dear Leica Customer,
>
> Your order confirmation/estimate for the above listed service order
> number can be found in the attachment.
>
> You can track the status of your service order anytime under the
> following link:
>
> http://repair.leica-camera.com/service/repairtracking/index.html
>
> If you need further assistance, please contact:
>
> Customer.Care@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
> Kind Regards
>
> Leica Camera AG
> Customer Care
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>

#30 · 2022-06-18T13:31:17Z
From: postmaster@leica-camera.com
To: teeseewoo@gmail.com
Subject: Unzustellbar: Fwd: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Ihre Nachricht wurde aufgrund ihrer Größe an keinen Benutzer zugestellt. Der Grenzwert liegt bei 29 MB. Die Größe Ihrer Nachricht beträgt 31 MB.

Brand, Ursula (Ursula.Brand@leica-camera.com)<mailto:Ursula.Brand@leica-camera.com>
Ihre Nachricht konnte nicht gesendet werden, weil sie zu groß ist.

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From: [Name] <teeseewoo@gmail.com>
Date: Sat, 18 Jun 2022 21:30:11 +0800
Message-ID: <CAK3OhgAq03tyhsu+RqD0H7AgUXrUDiNnKES=yhvnoqESRoyPHQ@mail.gmail.com>
Subject: Fwd: The Leica Camera seems Cheating Clients, Selling CCD problematic
 cameras and making expensive annual maintenance fees for customers worldwide.
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#31 · 2022-06-19T14:32:39Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Delay)

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#32 · 2022-06-19T16:21:25Z
From: teeseewoo@gmail.com
To: Sven.Kupfer@leica-camera.com, Kirstin.Masney@leica-camera.com
Subject: Fwd: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Attachments named in the archive: image.png; image.png; image.png; ANGjdJ_VMbB9i2TOeGt8kVXknWwi9vQMUv44DEezgDfvUKgXFWv0FAIizjOne4r8UmPcCNPTgAOs_pactGA2cNGclr24WyehIlMD9YQNbc35xzZb5opJ6W5NCMzJ3WOiLZAszRevUii9MPloe4-t6pw7rhG4L6YKORw5sKqnA44JsnYUsAJ-jbjCoEdkpkcoYlKOwSpx7i-oXtrXRJaVb_pmwAWudBujMULCNuCnKUo24qmgtU0WaM8VgsIsG7Y1GFVT_s14zWUNjMxU4L8ECNkAfJiDiJLzoNwyncJ4SU9cFiej7VbANZoyGuTe2-Q; ANGjdJ-ua0QHmh2DpzUHnNk2VkiFxpVMOY-iagTWJVIuXgo_NjQo8Gt94fyTTrPNKB-Gnajmsttm85FDg7h5pcdM2N-pJAAeJg5Bs5hmaPBpoxe3yXTonI_RTYtczjz14yx6ICjFlp0Dt11VBp

Dear Ursula Kirstin Masney and Sven Kupfer, This is T.C form Hong Kong,
these days I traveled with my trusted Leica M9 to Tibet, and today I found
all our photos become as following, can you tell me what should I do? what
Leica became this quality?
[image: image.png]
[image: image.png]
[image: image.png]

On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote:

> First of all, thank you for your reply. In order to be fair, we will
> forward your responding colleagues to the major media around the world,
> including all members of Congress in Germany.
>
> As you said in your reply, Leica has been replacing sensors for free for
> many years. Why? Because of the quality problem, all the Leica machines we
> purchased, the sensors have problems, and it is not a problem within five
> years, basically there are problems within three years.
>
> The following is my question for you, I hope you can prove the answer:
>
> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
> problems within three years.
> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
> know in advance that the sensor will be prone to problems? And more than
> 90% of the machines have problems?
> 3. Why do you know that when you make a profit in sales, you will not be
> charged for the beginning of 2017? Is there any difference between this and
> cheating?
> 4. My machine is in your factory for three years, and you have replaced
> the agent in Asia. I can't contact you for repair. I know that I am on a
> business trip to Germany and I got your factory in person, but
> unfortunately, I Another feeling of being cheated. I want to consult you
> again. Is there a problem with my machine in the factory for three years,
> or is it a problem after leaving the factory for 5 years?
> 5. Leica is deliberately selling a camera with a problematic CCD quality.
> Can it be forced to pay for expensive repairs every three years, in order
> to make a profit?
>
> Finally, as a consumer, you have always advertised that your quality is
> German quality, good quality, why do you never know that your CCD will have
> more than 90% chance of being bad in three years when you are selling?
> Lose, and then continue to charge fees? Do I have to pay you expensive
> repairs every three years and need to go to Germany in person to deal with
> them?
>
> If you have made it clear that your CCD is easy to break in 2014 and 2015
> sales, please provide your evidence.
>
> If there is no evidence, do you feel reasonable?
>
> Is this Leica's professional ethics?
>
> Is this your ethical standard?
>
> I look forward to your reply and hope that you will answer my relevant
> questions.
>
>
>
>
>
>
>
> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>
> Dear Sir,
>
>
>
> Thank you for your mail.
>
>
>
>
>
> In order to ensure fair and equal service to all our customers, we have
> specific policies regarding the pricing of our services.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer.
>
> If a product was purchased via an unauthorized channel or proof of
> purchase from an authorized dealer cannot be verified, regular repair
> charges apply.
>
> The terms of warranty as stated in our official documents apply
> internationally. Proof of purchase from an authorized dealer has to be
> provided.
>
> The standard LEICA product guarantee does not affect your statutory
> guarantee rights towards the distributor of your LEICA products but does
> not apply to the
>
> manufacturer.
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
> In the case of your camera, we sold it to Austria and the purchase receipt
> you have sent is in Chinese letters and not signed or stamped by any dealer.
>
> You may find all the stores / authorized dealers in Greater China on:
> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>
>
>
> Leica has been replacing sensors free of charge for some years now and
> only charged part for the material cost since 01.09.2017 for affected
> cameras older than 5 years. We did not come by this decision lightly, but
> are unable to continue this service any longer. Starting on 01.12.2018 a
> contribution of €1303 + VAT applies.
>
>
>
> Included in this programme is a free general overhaul of your Leica M
> camera and a one year warranty on the same terms as for new products. This
> offer expresses our commitment to conserving the value of the camera.
>
>
>
> The general overhaul of the Leica M camera includes the following items:
>
> •Cleaning and overhaul of the shutter cocking mechanisms
>
> •Cleaning and maintenance/repair of the multifunction wheel
>
> •Cleaning of the main switch and shutter speed dial
>
> •Adjustment of the baseplate locking system
>
> •Refurbishment of engravings
>
> •Renewal of the protective film on the baseplate
>
> •Maintenance/repair of viewfinder displays
>
>
>
> Upgrade options are still available. Instead of a sensor exchange we offer
> our customers the option to trade-in the affected camera and to purchase
> one of the selected camera models to the following attractive conditions.
> We informed you about this option with the estimate.
>
>
>
>
>
> Kind regards / 此致
>
>
>
> Customer Care
> U. Brand
>
>
>
> Tel.: +49 (0) 6441 2080 189
> Fax : +49 (0) 6441 2080 339
> customer.care@leica-camera.com
>
>
>
>
>
> Leica Camera AG
> Customer Care/ Am Leitz-Park 5 /
> 35578 Wetzlar / Germany
>
> http://de.leica-camera.com/home/
>
>
>
>
>
>
>
>
>
>
>
> *Von:* T.C [mailto:teeseewoo@gmail.com]
> *Gesendet:* Donnerstag, 5. September 2019 23:22
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer,
> Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke,
> Sandra <Sandra.Looke@leica-camera.com>; spareparts <
> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
> ashley.vansant@thewashingtondailynews.com;
> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
> sylvester.rogers@thewashingtondailynews.com;
> amy.whitaker@thewashingtondailynews.com;
> caleb.miller@thewashingtondailynews.com;
> spencer.stanley@thewashingtondailynews.com;
> german.llodrat@thewashingtondailynews.com;
> cecilia.prokos@thewashingtondailynews.com;
> jason.scott@thewashingtondailynews.com;
> david.cucchiara@thewashingtondailynews.com;
> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
> caroline.hudson@thewashingtondailynews.com;
> vail.rumley@thewashingtondailynews.com
> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
> *Betreff:* The Leica Camera seems Cheating Clients.
>
>
>
> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany,
> has promised consumers that the CCD for digital camera M-System is lifetime
> warranty and claims to be of high quality.
>
>
>
> In fact, within five years, I personally went to the headquarters of the
> Leica company in Germany, and the problems of the camera have been
> repeatedly and repeatedly, based on the high maintenance costs.
>
>
>
> Everything promised before, with the change of the agency, Leica's German
> headquarters also hopes that the customer's promised lifetime maintenance
> will become a fee-based repair under the overlord clause. The high-quality
> camera promised before will become damaged every year. Cameras, and camera
> quality issues are endless.
>
>
>
> Why is the quality of the camera so low? Why are you constantly promoting
> high quality cameras?
>
>
>
> I have written to Leica's public relations department many times, and I
> have not received a clear answer so far.
>
>
>
> Therefore, I hope to disclose this letter to the media and hope that Leica
> can publicly answer the quality of the camera.
>
>
>
> And more than a few hundred people, in Hong Kong, Taiwan, Macau and
> mainland China, have received public notice from Leica that they will
> guarantee the CCD warranty of the Leica M-System camera for life, but the
> fact is that Leica can always Change the promise, what is the difference
> between this deception?
>
>
>
> I look forward to the positive response from Leica, and don't evade the
> problem.
>
>
>
> Yours, Sincerely.
>
>
>
> --
>
> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
> M-System der Digitalkamera lebenslange Garantie bietet und von hoher
> Qualität sein soll.
>
>
>
> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der
> Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind
> aufgrund der hohen Wartungskosten immer wieder aufgetreten.
>
>
>
> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge
> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera,
> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
> Kameraqualität sind endlos.
>
>
>
> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
> hochwertige Kameras?
>
>
>
> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
> keine klare Antwort erhalten.
>
>
>
> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe,
> dass Leica die Qualität der Kamera öffentlich beantworten kann.
>
>
>
> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in
> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
>
>
>
> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem
> nicht aus.
>
>
>
> Ihre
>
>
>
>
>
> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
>
> Can you tell me what's the authorized dealer in China and Hong Kong?
>
>
>
> some media in Hong Kong want to report the Leica quality.
>
>
>
> In fact, my M9 and M Monochrome did not change for one time, and it broken
> long time ago ,not this time only. I even don't know it's already broken.
>
>
>
> Me, and the Leica Fans Association in Hong Kong, will go to the Official
> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
> don‘’t inform us before the Leica sell the product.
>
>
>
> most of us have more than 3 Leica machines, but it's pity we all
> disappeared these days.
>
>
>
> Looking for your reply soon.
>
>
>
> Yours sincerely
>
>
>
> T.C
>
>
>
>
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
>
> Dear Mr. Wu,
>
>
>
> Thank you for providing us the proof of purchase.
>
>
>
> Unfortunately, the purchase invoice and receipt provided below are not
> acknowledgeable.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer. If a
> product was purchased via an unauthorized channel or proof of purchase
> from an authorized dealer cannot be verified, regular repair charges apply.
>
>
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
>
>
> Thank you for understanding.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ********************************************************
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Dienstag, 3. September 2019 08:36
> *An:* CustomerCare <Customer.Care@leica-camera.com>
> *Betreff:* Re: LEICA-estimate 1058152
>
>
>
>
>
>
>
>
>
>
>
> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>
> Dear Leica Customer,
>
> Your order confirmation/estimate for the above listed service order
> number can be found in the attachment.
>
> You can track the status of your service order anytime under the
> following link:
>
> http://repair.leica-camera.com/service/repairtracking/index.html
>
> If you need further assistance, please contact:
>
> Customer.Care@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
> Kind Regards
>
> Leica Camera AG
> Customer Care
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>

#33 · 2022-06-19T16:22:39Z
From: postmaster@leica-camera.com
To: teeseewoo@gmail.com
Subject: Unzustellbar: Fwd: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Ihre Nachricht wurde aufgrund ihrer Größe an keinen Benutzer zugestellt. Der Grenzwert liegt bei 29 MB. Die Größe Ihrer Nachricht beträgt 31 MB.

Masney, Kirstin (Kirstin.Masney@leica-camera.com)<mailto:Kirstin.Masney@leica-camera.com>
Ihre Nachricht konnte nicht gesendet werden, weil sie zu groß ist.

Kupfer, Sven (Sven.Kupfer@leica-camera.com)<mailto:Sven.Kupfer@leica-camera.com>
Ihre Nachricht konnte nicht gesendet werden, weil sie zu groß ist.

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Kirstin.Masney@leica-camera.com
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From: [Name] <teeseewoo@gmail.com>
Date: Mon, 20 Jun 2022 00:21:25 +0800
Message-ID: <CAK3OhgCOe5YX6GV3mVGeqymVEhmDv1bj4vrSDN6Oykj1zFAn7A@mail.gmail.com>
Subject: Fwd: The Leica Camera seems Cheating Clients, Selling CCD problematic
 cameras and making expensive annual maintenance fees for customers worldwide.
To: "Kupfer, Sven" <Sven.Kupfer@leica-camera.com>, "Masney, Kirstin"
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#34 · 2022-06-19T16:56:13Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Delay)

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#35 · 2022-06-20T11:21:52Z
From: teeseewoo@gmail.com
To: Kirstin.Masney@leica-camera.com, Sven.Kupfer@leica-camera.com
Subject: Fwd: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Attachments named in the archive: image.png; image.png; ANGjdJ_GNzG4c1kkSkYmQIyUPyLhMePs2chtZORn_-Qb49WfOSD4ituWCTicdD6_qdL5XBRj_7wdV-ZGyYx03qMhOdfmOga-ScbOUPL68A5BOXKtG36ynnqnCJiWRHkWT6JmigD_HS17J1qqnUozGZK25mpRcfsZSv_RVBRY72_3g9whIXSisbkkLyMUQgbO1SXeDVpGSAZRc7TZ7Qncm5g30f1dhwNJqb2_lKftR6Pj477OAiATFJbhS-Id9rOJL5WNGreOfTMlnEujRR6GfvX_LdiLAQzr9ZxD_intPFZ8AbQ5nOpUIRX0sS4TqYE; ANGjdJ9nqNltipG7Mv1LSoi7CNpAYHGqM1PpyrWqpXYn6hzd-gQYj2ZGs4OUV67bL9ielMCREkmjxH6qf4wMP6HDAzzRgOqhb0yGMlyW-LF_lVGsydxtHq_71UwS__fJ2BJXORIu_UcroyRtRQubllWpfijJM

Dear Ursula Kirstin Masney and Sven Kupfer, This is T.C form Hong Kong,
these days I traveled with my trusted Leica M9 to Tibet, and today I found
all our photos become as following, can you tell me what should I do? what
Leica became this quality?
[image: image.png]

[image: image.png]

On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote:

> First of all, thank you for your reply. In order to be fair, we will
> forward your responding colleagues to the major media around the world,
> including all members of Congress in Germany.
>
> As you said in your reply, Leica has been replacing sensors for free for
> many years. Why? Because of the quality problem, all the Leica machines we
> purchased, the sensors have problems, and it is not a problem within five
> years, basically there are problems within three years.
>
> The following is my question for you, I hope you can prove the answer:
>
> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
> problems within three years.
> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
> know in advance that the sensor will be prone to problems? And more than
> 90% of the machines have problems?
> 3. Why do you know that when you make a profit in sales, you will not be
> charged for the beginning of 2017? Is there any difference between this and
> cheating?
> 4. My machine is in your factory for three years, and you have replaced
> the agent in Asia. I can't contact you for repair. I know that I am on a
> business trip to Germany and I got your factory in person, but
> unfortunately, I Another feeling of being cheated. I want to consult you
> again. Is there a problem with my machine in the factory for three years,
> or is it a problem after leaving the factory for 5 years?
> 5. Leica is deliberately selling a camera with a problematic CCD quality.
> Can it be forced to pay for expensive repairs every three years, in order
> to make a profit?
>
> Finally, as a consumer, you have always advertised that your quality is
> German quality, good quality, why do you never know that your CCD will have
> more than 90% chance of being bad in three years when you are selling?
> Lose, and then continue to charge fees? Do I have to pay you expensive
> repairs every three years and need to go to Germany in person to deal with
> them?
>
> If you have made it clear that your CCD is easy to break in 2014 and 2015
> sales, please provide your evidence.
>
> If there is no evidence, do you feel reasonable?
>
> Is this Leica's professional ethics?
>
> Is this your ethical standard?
>
> I look forward to your reply and hope that you will answer my relevant
> questions.
>
>
>
>
>
>
>
> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>
> Dear Sir,
>
>
>
> Thank you for your mail.
>
>
>
>
>
> In order to ensure fair and equal service to all our customers, we have
> specific policies regarding the pricing of our services.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer.
>
> If a product was purchased via an unauthorized channel or proof of
> purchase from an authorized dealer cannot be verified, regular repair
> charges apply.
>
> The terms of warranty as stated in our official documents apply
> internationally. Proof of purchase from an authorized dealer has to be
> provided.
>
> The standard LEICA product guarantee does not affect your statutory
> guarantee rights towards the distributor of your LEICA products but does
> not apply to the
>
> manufacturer.
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
> In the case of your camera, we sold it to Austria and the purchase receipt
> you have sent is in Chinese letters and not signed or stamped by any dealer.
>
> You may find all the stores / authorized dealers in Greater China on:
> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>
>
>
> Leica has been replacing sensors free of charge for some years now and
> only charged part for the material cost since 01.09.2017 for affected
> cameras older than 5 years. We did not come by this decision lightly, but
> are unable to continue this service any longer. Starting on 01.12.2018 a
> contribution of €1303 + VAT applies.
>
>
>
> Included in this programme is a free general overhaul of your Leica M
> camera and a one year warranty on the same terms as for new products. This
> offer expresses our commitment to conserving the value of the camera.
>
>
>
> The general overhaul of the Leica M camera includes the following items:
>
> •Cleaning and overhaul of the shutter cocking mechanisms
>
> •Cleaning and maintenance/repair of the multifunction wheel
>
> •Cleaning of the main switch and shutter speed dial
>
> •Adjustment of the baseplate locking system
>
> •Refurbishment of engravings
>
> •Renewal of the protective film on the baseplate
>
> •Maintenance/repair of viewfinder displays
>
>
>
> Upgrade options are still available. Instead of a sensor exchange we offer
> our customers the option to trade-in the affected camera and to purchase
> one of the selected camera models to the following attractive conditions.
> We informed you about this option with the estimate.
>
>
>
>
>
> Kind regards / 此致
>
>
>
> Customer Care
> U. Brand
>
>
>
> Tel.: +49 (0) 6441 2080 189
> Fax : +49 (0) 6441 2080 339
> customer.care@leica-camera.com
>
>
>
>
>
> Leica Camera AG
> Customer Care/ Am Leitz-Park 5 /
> 35578 Wetzlar / Germany
>
> http://de.leica-camera.com/home/
>
>
>
>
>
>
>
>
>
>
>
> *Von:* T.C [mailto:teeseewoo@gmail.com]
> *Gesendet:* Donnerstag, 5. September 2019 23:22
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer,
> Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke,
> Sandra <Sandra.Looke@leica-camera.com>; spareparts <
> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
> ashley.vansant@thewashingtondailynews.com;
> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
> sylvester.rogers@thewashingtondailynews.com;
> amy.whitaker@thewashingtondailynews.com;
> caleb.miller@thewashingtondailynews.com;
> spencer.stanley@thewashingtondailynews.com;
> german.llodrat@thewashingtondailynews.com;
> cecilia.prokos@thewashingtondailynews.com;
> jason.scott@thewashingtondailynews.com;
> david.cucchiara@thewashingtondailynews.com;
> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
> caroline.hudson@thewashingtondailynews.com;
> vail.rumley@thewashingtondailynews.com
> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
> *Betreff:* The Leica Camera seems Cheating Clients.
>
>
>
> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany,
> has promised consumers that the CCD for digital camera M-System is lifetime
> warranty and claims to be of high quality.
>
>
>
> In fact, within five years, I personally went to the headquarters of the
> Leica company in Germany, and the problems of the camera have been
> repeatedly and repeatedly, based on the high maintenance costs.
>
>
>
> Everything promised before, with the change of the agency, Leica's German
> headquarters also hopes that the customer's promised lifetime maintenance
> will become a fee-based repair under the overlord clause. The high-quality
> camera promised before will become damaged every year. Cameras, and camera
> quality issues are endless.
>
>
>
> Why is the quality of the camera so low? Why are you constantly promoting
> high quality cameras?
>
>
>
> I have written to Leica's public relations department many times, and I
> have not received a clear answer so far.
>
>
>
> Therefore, I hope to disclose this letter to the media and hope that Leica
> can publicly answer the quality of the camera.
>
>
>
> And more than a few hundred people, in Hong Kong, Taiwan, Macau and
> mainland China, have received public notice from Leica that they will
> guarantee the CCD warranty of the Leica M-System camera for life, but the
> fact is that Leica can always Change the promise, what is the difference
> between this deception?
>
>
>
> I look forward to the positive response from Leica, and don't evade the
> problem.
>
>
>
> Yours, Sincerely.
>
>
>
> --
>
> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
> M-System der Digitalkamera lebenslange Garantie bietet und von hoher
> Qualität sein soll.
>
>
>
> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der
> Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind
> aufgrund der hohen Wartungskosten immer wieder aufgetreten.
>
>
>
> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge
> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera,
> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
> Kameraqualität sind endlos.
>
>
>
> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
> hochwertige Kameras?
>
>
>
> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
> keine klare Antwort erhalten.
>
>
>
> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe,
> dass Leica die Qualität der Kamera öffentlich beantworten kann.
>
>
>
> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in
> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
>
>
>
> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem
> nicht aus.
>
>
>
> Ihre
>
>
>
>
>
> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
>
> Can you tell me what's the authorized dealer in China and Hong Kong?
>
>
>
> some media in Hong Kong want to report the Leica quality.
>
>
>
> In fact, my M9 and M Monochrome did not change for one time, and it broken
> long time ago ,not this time only. I even don't know it's already broken.
>
>
>
> Me, and the Leica Fans Association in Hong Kong, will go to the Official
> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
> don‘’t inform us before the Leica sell the product.
>
>
>
> most of us have more than 3 Leica machines, but it's pity we all
> disappeared these days.
>
>
>
> Looking for your reply soon.
>
>
>
> Yours sincerely
>
>
>
> T.C
>
>
>
>
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
>
> Dear Mr. Wu,
>
>
>
> Thank you for providing us the proof of purchase.
>
>
>
> Unfortunately, the purchase invoice and receipt provided below are not
> acknowledgeable.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer. If a
> product was purchased via an unauthorized channel or proof of purchase
> from an authorized dealer cannot be verified, regular repair charges apply.
>
>
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
>
>
> Thank you for understanding.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ********************************************************
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Dienstag, 3. September 2019 08:36
> *An:* CustomerCare <Customer.Care@leica-camera.com>
> *Betreff:* Re: LEICA-estimate 1058152
>
>
>
>
>
>
>
>
>
>
>
> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>
> Dear Leica Customer,
>
> Your order confirmation/estimate for the above listed service order
> number can be found in the attachment.
>
> You can track the status of your service order anytime under the
> following link:
>
> http://repair.leica-camera.com/service/repairtracking/index.html
>
> If you need further assistance, please contact:
>
> Customer.Care@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
> Kind Regards
>
> Leica Camera AG
> Customer Care
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>

#36 · 2022-06-20T11:23:10Z
From: teeseewoo@gmail.com
To: Ursula.Brand@leica-camera.com
Subject: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Attachments named in the archive: image.png; image.png; ANGjdJ-foYWvwiY3mKwxT64rHuDchet21PczLgyOs6pTCjS-RZFXddmtD2l5qEhCmbE_jB7hnwYXvydkzN-djyKX8HnGL4pjBSS3q6skzC6qJ5e-GXrNl_8vZ4pneku_Kxa8PFyXbupkK9Ahp-sAYwlnYj29RQWKONcj9S1zBYJYkeo5dqF6EgZT4gTJZ2Q74xsfU1veK20JLDFN1RAq0zBkgenPcZbL9ZdyrYVJAbFH8jmI_e1NwKdLNBmrpgqf_HhRbA2DVwLm8_iIS_PnSfO3WPaEZzVVCu_B0sjOMHXZ5Z7BRlyoWn1aEu8HFys; ANGjdJ8Dj2kiK-zyDvQ3v7FBdQWRcYJhrjU8iITTFud_ZkA9BIARj9YZpNQ0ILiiB_rabl5jR9sAf8I_x7OCmLwwo3Z9bi43HLaMpzbMRAOKd94azAQ0ylOf7dvioaTh0b_j7BnCSswWDKEO2bdI8W0SV5yrz

>
> Dear Ursula Brand, This is T.C form Hong Kong, these days I traveled with
> my trusted Leica M9 to Tibet, and today I found all our photos become as
> following, can you tell me what should I do? what Leica became this
> quality?
> [image: image.png]
> [image: image.png]
>
>
>
> On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote:
>
>> First of all, thank you for your reply. In order to be fair, we will
>> forward your responding colleagues to the major media around the world,
>> including all members of Congress in Germany.
>>
>> As you said in your reply, Leica has been replacing sensors for free for
>> many years. Why? Because of the quality problem, all the Leica machines we
>> purchased, the sensors have problems, and it is not a problem within five
>> years, basically there are problems within three years.
>>
>> The following is my question for you, I hope you can prove the answer:
>>
>> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
>> problems within three years.
>> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
>> know in advance that the sensor will be prone to problems? And more than
>> 90% of the machines have problems?
>> 3. Why do you know that when you make a profit in sales, you will not be
>> charged for the beginning of 2017? Is there any difference between this and
>> cheating?
>> 4. My machine is in your factory for three years, and you have replaced
>> the agent in Asia. I can't contact you for repair. I know that I am on a
>> business trip to Germany and I got your factory in person, but
>> unfortunately, I Another feeling of being cheated. I want to consult you
>> again. Is there a problem with my machine in the factory for three
>> years, or is it a problem after leaving the factory for 5 years?
>> 5. Leica is deliberately selling a camera with a problematic CCD quality.
>> Can it be forced to pay for expensive repairs every three years, in order
>> to make a profit?
>>
>> Finally, as a consumer, you have always advertised that your quality is
>> German quality, good quality, why do you never know that your CCD will have
>> more than 90% chance of being bad in three years when you are selling?
>> Lose, and then continue to charge fees? Do I have to pay you expensive
>> repairs every three years and need to go to Germany in person to deal with
>> them?
>>
>> If you have made it clear that your CCD is easy to break in 2014 and 2015
>> sales, please provide your evidence.
>>
>> If there is no evidence, do you feel reasonable?
>>
>> Is this Leica's professional ethics?
>>
>> Is this your ethical standard?
>>
>> I look forward to your reply and hope that you will answer my relevant
>> questions.
>>
>>
>>
>>
>>
>>
>>
>> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>>
>> Dear Sir,
>>
>>
>>
>> Thank you for your mail.
>>
>>
>>
>>
>>
>> In order to ensure fair and equal service to all our customers, we have
>> specific policies regarding the pricing of our services.
>>
>> Any Leica product comes with a manufacturer’s guarantee that is valid
>> worldwide if the product was purchased from an authorized dealer.
>>
>> If a product was purchased via an unauthorized channel or proof of
>> purchase from an authorized dealer cannot be verified, regular repair
>> charges apply.
>>
>> The terms of warranty as stated in our official documents apply
>> internationally. Proof of purchase from an authorized dealer has to be
>> provided.
>>
>> The standard LEICA product guarantee does not affect your statutory
>> guarantee rights towards the distributor of your LEICA products but does
>> not apply to the
>>
>> manufacturer.
>>
>> In such cases warranty claims have to be addressed with the seller/dealer.
>>
>> In the case of your camera, we sold it to Austria and the purchase
>> receipt you have sent is in Chinese letters and not signed or stamped by
>> any dealer.
>>
>> You may find all the stores / authorized dealers in Greater China on:
>> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>>
>>
>>
>> Leica has been replacing sensors free of charge for some years now and
>> only charged part for the material cost since 01.09.2017 for affected
>> cameras older than 5 years. We did not come by this decision lightly, but
>> are unable to continue this service any longer. Starting on 01.12.2018 a
>> contribution of €1303 + VAT applies.
>>
>>
>>
>> Included in this programme is a free general overhaul of your Leica M
>> camera and a one year warranty on the same terms as for new products. This
>> offer expresses our commitment to conserving the value of the camera.
>>
>>
>>
>> The general overhaul of the Leica M camera includes the following items:
>>
>> •Cleaning and overhaul of the shutter cocking mechanisms
>>
>> •Cleaning and maintenance/repair of the multifunction wheel
>>
>> •Cleaning of the main switch and shutter speed dial
>>
>> •Adjustment of the baseplate locking system
>>
>> •Refurbishment of engravings
>>
>> •Renewal of the protective film on the baseplate
>>
>> •Maintenance/repair of viewfinder displays
>>
>>
>>
>> Upgrade options are still available. Instead of a sensor exchange we
>> offer our customers the option to trade-in the affected camera and to
>> purchase one of the selected camera models to the following attractive
>> conditions. We informed you about this option with the estimate.
>>
>>
>>
>>
>>
>> Kind regards / 此致
>>
>>
>>
>> Customer Care
>> U. Brand
>>
>>
>>
>> Tel.: +49 (0) 6441 2080 189
>> Fax : +49 (0) 6441 2080 339
>> customer.care@leica-camera.com
>>
>>
>>
>>
>>
>> Leica Camera AG
>> Customer Care/ Am Leitz-Park 5 /
>> 35578 Wetzlar / Germany
>>
>> http://de.leica-camera.com/home/
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *Von:* T.C [mailto:teeseewoo@gmail.com]
>> *Gesendet:* Donnerstag, 5. September 2019 23:22
>> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
>> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
>> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
>> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com;
>> Steuer, Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com;
>> Looke, Sandra <Sandra.Looke@leica-camera.com>; spareparts <
>> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
>> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
>> ashley.vansant@thewashingtondailynews.com;
>> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
>> sylvester.rogers@thewashingtondailynews.com;
>> amy.whitaker@thewashingtondailynews.com;
>> caleb.miller@thewashingtondailynews.com;
>> spencer.stanley@thewashingtondailynews.com;
>> german.llodrat@thewashingtondailynews.com;
>> cecilia.prokos@thewashingtondailynews.com;
>> jason.scott@thewashingtondailynews.com;
>> david.cucchiara@thewashingtondailynews.com;
>> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
>> caroline.hudson@thewashingtondailynews.com;
>> vail.rumley@thewashingtondailynews.com
>> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
>> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
>> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
>> *Betreff:* The Leica Camera seems Cheating Clients.
>>
>>
>>
>> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany,
>> has promised consumers that the CCD for digital camera M-System is lifetime
>> warranty and claims to be of high quality.
>>
>>
>>
>> In fact, within five years, I personally went to the headquarters of the
>> Leica company in Germany, and the problems of the camera have been
>> repeatedly and repeatedly, based on the high maintenance costs.
>>
>>
>>
>> Everything promised before, with the change of the agency, Leica's German
>> headquarters also hopes that the customer's promised lifetime maintenance
>> will become a fee-based repair under the overlord clause. The high-quality
>> camera promised before will become damaged every year. Cameras, and camera
>> quality issues are endless.
>>
>>
>>
>> Why is the quality of the camera so low? Why are you constantly promoting
>> high quality cameras?
>>
>>
>>
>> I have written to Leica's public relations department many times, and I
>> have not received a clear answer so far.
>>
>>
>>
>> Therefore, I hope to disclose this letter to the media and hope that
>> Leica can publicly answer the quality of the camera.
>>
>>
>>
>> And more than a few hundred people, in Hong Kong, Taiwan, Macau and
>> mainland China, have received public notice from Leica that they will
>> guarantee the CCD warranty of the Leica M-System camera for life, but the
>> fact is that Leica can always Change the promise, what is the difference
>> between this deception?
>>
>>
>>
>> I look forward to the positive response from Leica, and don't evade the
>> problem.
>>
>>
>>
>> Yours, Sincerely.
>>
>>
>>
>> --
>>
>> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
>> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
>> M-System der Digitalkamera lebenslange Garantie bietet und von hoher
>> Qualität sein soll.
>>
>>
>>
>> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz
>> der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera
>> sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.
>>
>>
>>
>> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge
>> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
>> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
>> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera,
>> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
>> Kameraqualität sind endlos.
>>
>>
>>
>> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
>> hochwertige Kameras?
>>
>>
>>
>> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
>> keine klare Antwort erhalten.
>>
>>
>>
>> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe,
>> dass Leica die Qualität der Kamera öffentlich beantworten kann.
>>
>>
>>
>> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in
>> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
>> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
>> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
>> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
>>
>>
>>
>> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem
>> nicht aus.
>>
>>
>>
>> Ihre
>>
>>
>>
>>
>>
>> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
>>
>> Can you tell me what's the authorized dealer in China and Hong Kong?
>>
>>
>>
>> some media in Hong Kong want to report the Leica quality.
>>
>>
>>
>> In fact, my M9 and M Monochrome did not change for one time, and it
>> broken long time ago ,not this time only. I even don't know it's already
>> broken.
>>
>>
>>
>> Me, and the Leica Fans Association in Hong Kong, will go to the Official
>> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
>> don‘’t inform us before the Leica sell the product.
>>
>>
>>
>> most of us have more than 3 Leica machines, but it's pity we all
>> disappeared these days.
>>
>>
>>
>> Looking for your reply soon.
>>
>>
>>
>> Yours sincerely
>>
>>
>>
>> T.C
>>
>>
>>
>>
>>
>>
>>
>> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
>>
>> Dear Mr. Wu,
>>
>>
>>
>> Thank you for providing us the proof of purchase.
>>
>>
>>
>> Unfortunately, the purchase invoice and receipt provided below are not
>> acknowledgeable.
>>
>> Any Leica product comes with a manufacturer’s guarantee that is valid
>> worldwide if the product was purchased from an authorized dealer. If a
>> product was purchased via an unauthorized channel or proof of purchase
>> from an authorized dealer cannot be verified, regular repair charges apply.
>>
>>
>>
>> In such cases warranty claims have to be addressed with the seller/dealer.
>>
>>
>>
>> Thank you for understanding.
>>
>>
>>
>> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>>
>> Nadine Coletta
>>
>> Leica Camera AG
>> Customer Care
>> Am Leitz-Park 5, D-35578 Wetzlar / Germany
>> www.leica-camera.com / nadine.coletta@leica-camera.com
>> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>>
>>
>>
>> ********************************************************
>>
>>
>>
>> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
>> *Gesendet:* Dienstag, 3. September 2019 08:36
>> *An:* CustomerCare <Customer.Care@leica-camera.com>
>> *Betreff:* Re: LEICA-estimate 1058152
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>>
>> Dear Leica Customer,
>>
>> Your order confirmation/estimate for the above listed service order
>> number can be found in the attachment.
>>
>> You can track the status of your service order anytime under the
>> following link:
>>
>> http://repair.leica-camera.com/service/repairtracking/index.html
>>
>> If you need further assistance, please contact:
>>
>> Customer.Care@leica-camera.com
>> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>>
>> Kind Regards
>>
>> Leica Camera AG
>> Customer Care
>>
>> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
>> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr.
>> Marita Paasch
>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
>> Andreas Kaufmann
>>
>> This message may contain confidential and privileged information. If it
>> has been sent to you in error, please notify the sender immediately by
>> replying to the message and please delete it from your computer.
>>
>>
>>
>> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
>> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr.
>> Marita Paasch
>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
>> Andreas Kaufmann
>>
>> This message may contain confidential and privileged information. If it
>> has been sent to you in error, please notify the sender immediately by
>> replying to the message and please delete it from your computer.
>>
>>
>>
>

#37 · 2022-06-20T11:24:33Z
From: teeseewoo@gmail.com
To: Nadine.Coletta@leica-camera.com, Ursula.Brand-Gerheim@leica-camera.com, Mathias.Harsch@leica-camera.com, Marita.Paasch@leica-camera.com, Beate.Berns@leica-camera.com, Fedja.Bobanovi@leica-camera.com, Andreas.Hecker@leica-camera.com, dennis.steuer@leica-camera.com, Support@leica-camera.com, sandra.looke@leica-camera.com, spareparts@leica-camera.com, info@leica-store.hk, jboswell@bbg.gov, info@dw.de, readers.representative@latimes.com, opinion@nytimes.com, ashley.vansant@thewashingtondailynews.com, gina.lee@thewashingtondailynews.com, kim.riggs@thewashingtondailynews.com, sylvester.rogers@thewashingtondailynews.com, amy.whitaker@thewashingtondailynews.com, caleb.miller@thewashingtondailynews.com, spencer.stanley@thewashingtondailynews.com, german.llodrat@thewashingtondailynews.com, cecilia.prokos@thewashingtondailynews.com, jason.scott@thewashingtondailynews.com, david.cucchiara@thewashingtondailynews.com, jonathan.rowe@thewashingtondailynews.com, caroline.hudson@thewashingtondailynews.com, vail.rumley@thewashingtondailynews.com
Cc: info@ap.org, bluesky@tribune.com, bcjones@usatoday.com, laturner@usatoday.com, dcarruth@usatoday.com, vbradley@usatoday.com, rmensah@usatoday.com, accuracy@usatoday.com
Subject: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Attachments named in the archive: image.png; ANGjdJ-EfxO7p5KW6rSKTrhTep_LXr7hgFPTx2cegBL_Uw3pMVWJJJmk7DBdoE1zLz4G5zrbop3CTvfiVwxoEuNn2CL56SR_5QjACajmrS-Tzg-F08VYBfgHcwzyT90UmqGgHxBfCVlcSXowtZSUpmz7BOrYmGG9UR5RzZLqUkDdKGvveS9MCY9f5FkQdOP2jOD7X3rtngQlQlG-lM-b53RVjqESwKoyDII_Q__VCfPBgLRA78k5AMNMjTDVhvYUbAy8UsjavRzc6NE-ohlGNQHwyhTjqtzD8295GNJ4FqXDFZP-z1wq-u3kcpnBevM

>
> Dear Ursula Brand, This is T.C form Hong Kong, these days I traveled with
> my trusted Leica M9 to Tibet, and today I found all our photos become as
> following, can you tell me what should I do? what Leica became this
> quality?
>
> [image: image.png]
>
>
>
>
> On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote:
>
>> First of all, thank you for your reply. In order to be fair, we will
>> forward your responding colleagues to the major media around the world,
>> including all members of Congress in Germany.
>>
>> As you said in your reply, Leica has been replacing sensors for free for
>> many years. Why? Because of the quality problem, all the Leica machines we
>> purchased, the sensors have problems, and it is not a problem within five
>> years, basically there are problems within three years.
>>
>> The following is my question for you, I hope you can prove the answer:
>>
>> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
>> problems within three years.
>> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
>> know in advance that the sensor will be prone to problems? And more than
>> 90% of the machines have problems?
>> 3. Why do you know that when you make a profit in sales, you will not be
>> charged for the beginning of 2017? Is there any difference between this and
>> cheating?
>> 4. My machine is in your factory for three years, and you have replaced
>> the agent in Asia. I can't contact you for repair. I know that I am on a
>> business trip to Germany and I got your factory in person, but
>> unfortunately, I Another feeling of being cheated. I want to consult you
>> again. Is there a problem with my machine in the factory for three
>> years, or is it a problem after leaving the factory for 5 years?
>> 5. Leica is deliberately selling a camera with a problematic CCD quality.
>> Can it be forced to pay for expensive repairs every three years, in order
>> to make a profit?
>>
>> Finally, as a consumer, you have always advertised that your quality is
>> German quality, good quality, why do you never know that your CCD will have
>> more than 90% chance of being bad in three years when you are selling?
>> Lose, and then continue to charge fees? Do I have to pay you expensive
>> repairs every three years and need to go to Germany in person to deal with
>> them?
>>
>> If you have made it clear that your CCD is easy to break in 2014 and 2015
>> sales, please provide your evidence.
>>
>> If there is no evidence, do you feel reasonable?
>>
>> Is this Leica's professional ethics?
>>
>> Is this your ethical standard?
>>
>> I look forward to your reply and hope that you will answer my relevant
>> questions.
>>
>>
>>
>>
>>
>>
>>
>> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>>
>> Dear Sir,
>>
>>
>>
>> Thank you for your mail.
>>
>>
>>
>>
>>
>> In order to ensure fair and equal service to all our customers, we have
>> specific policies regarding the pricing of our services.
>>
>> Any Leica product comes with a manufacturer’s guarantee that is valid
>> worldwide if the product was purchased from an authorized dealer.
>>
>> If a product was purchased via an unauthorized channel or proof of
>> purchase from an authorized dealer cannot be verified, regular repair
>> charges apply.
>>
>> The terms of warranty as stated in our official documents apply
>> internationally. Proof of purchase from an authorized dealer has to be
>> provided.
>>
>> The standard LEICA product guarantee does not affect your statutory
>> guarantee rights towards the distributor of your LEICA products but does
>> not apply to the
>>
>> manufacturer.
>>
>> In such cases warranty claims have to be addressed with the seller/dealer.
>>
>> In the case of your camera, we sold it to Austria and the purchase
>> receipt you have sent is in Chinese letters and not signed or stamped by
>> any dealer.
>>
>> You may find all the stores / authorized dealers in Greater China on:
>> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>>
>>
>>
>> Leica has been replacing sensors free of charge for some years now and
>> only charged part for the material cost since 01.09.2017 for affected
>> cameras older than 5 years. We did not come by this decision lightly, but
>> are unable to continue this service any longer. Starting on 01.12.2018 a
>> contribution of €1303 + VAT applies.
>>
>>
>>
>> Included in this programme is a free general overhaul of your Leica M
>> camera and a one year warranty on the same terms as for new products. This
>> offer expresses our commitment to conserving the value of the camera.
>>
>>
>>
>> The general overhaul of the Leica M camera includes the following items:
>>
>> •Cleaning and overhaul of the shutter cocking mechanisms
>>
>> •Cleaning and maintenance/repair of the multifunction wheel
>>
>> •Cleaning of the main switch and shutter speed dial
>>
>> •Adjustment of the baseplate locking system
>>
>> •Refurbishment of engravings
>>
>> •Renewal of the protective film on the baseplate
>>
>> •Maintenance/repair of viewfinder displays
>>
>>
>>
>> Upgrade options are still available. Instead of a sensor exchange we
>> offer our customers the option to trade-in the affected camera and to
>> purchase one of the selected camera models to the following attractive
>> conditions. We informed you about this option with the estimate.
>>
>>
>>
>>
>>
>> Kind regards / 此致
>>
>>
>>
>> Customer Care
>> U. Brand
>>
>>
>>
>> Tel.: +49 (0) 6441 2080 189
>> Fax : +49 (0) 6441 2080 339
>> customer.care@leica-camera.com
>>
>>
>>
>>
>>
>> Leica Camera AG
>> Customer Care/ Am Leitz-Park 5 /
>> 35578 Wetzlar / Germany
>>
>> http://de.leica-camera.com/home/
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *Von:* T.C [mailto:teeseewoo@gmail.com]
>> *Gesendet:* Donnerstag, 5. September 2019 23:22
>> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
>> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
>> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
>> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com;
>> Steuer, Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com;
>> Looke, Sandra <Sandra.Looke@leica-camera.com>; spareparts <
>> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
>> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
>> ashley.vansant@thewashingtondailynews.com;
>> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
>> sylvester.rogers@thewashingtondailynews.com;
>> amy.whitaker@thewashingtondailynews.com;
>> caleb.miller@thewashingtondailynews.com;
>> spencer.stanley@thewashingtondailynews.com;
>> german.llodrat@thewashingtondailynews.com;
>> cecilia.prokos@thewashingtondailynews.com;
>> jason.scott@thewashingtondailynews.com;
>> david.cucchiara@thewashingtondailynews.com;
>> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
>> caroline.hudson@thewashingtondailynews.com;
>> vail.rumley@thewashingtondailynews.com
>> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
>> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
>> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
>> *Betreff:* The Leica Camera seems Cheating Clients.
>>
>>
>>
>> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany,
>> has promised consumers that the CCD for digital camera M-System is lifetime
>> warranty and claims to be of high quality.
>>
>>
>>
>> In fact, within five years, I personally went to the headquarters of the
>> Leica company in Germany, and the problems of the camera have been
>> repeatedly and repeatedly, based on the high maintenance costs.
>>
>>
>>
>> Everything promised before, with the change of the agency, Leica's German
>> headquarters also hopes that the customer's promised lifetime maintenance
>> will become a fee-based repair under the overlord clause. The high-quality
>> camera promised before will become damaged every year. Cameras, and camera
>> quality issues are endless.
>>
>>
>>
>> Why is the quality of the camera so low? Why are you constantly promoting
>> high quality cameras?
>>
>>
>>
>> I have written to Leica's public relations department many times, and I
>> have not received a clear answer so far.
>>
>>
>>
>> Therefore, I hope to disclose this letter to the media and hope that
>> Leica can publicly answer the quality of the camera.
>>
>>
>>
>> And more than a few hundred people, in Hong Kong, Taiwan, Macau and
>> mainland China, have received public notice from Leica that they will
>> guarantee the CCD warranty of the Leica M-System camera for life, but the
>> fact is that Leica can always Change the promise, what is the difference
>> between this deception?
>>
>>
>>
>> I look forward to the positive response from Leica, and don't evade the
>> problem.
>>
>>
>>
>> Yours, Sincerely.
>>
>>
>>
>> --
>>
>> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
>> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
>> M-System der Digitalkamera lebenslange Garantie bietet und von hoher
>> Qualität sein soll.
>>
>>
>>
>> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz
>> der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera
>> sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.
>>
>>
>>
>> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge
>> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
>> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
>> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera,
>> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
>> Kameraqualität sind endlos.
>>
>>
>>
>> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
>> hochwertige Kameras?
>>
>>
>>
>> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
>> keine klare Antwort erhalten.
>>
>>
>>
>> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe,
>> dass Leica die Qualität der Kamera öffentlich beantworten kann.
>>
>>
>>
>> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in
>> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
>> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
>> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
>> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
>>
>>
>>
>> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem
>> nicht aus.
>>
>>
>>
>> Ihre
>>
>>
>>
>>
>>
>> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
>>
>> Can you tell me what's the authorized dealer in China and Hong Kong?
>>
>>
>>
>> some media in Hong Kong want to report the Leica quality.
>>
>>
>>
>> In fact, my M9 and M Monochrome did not change for one time, and it
>> broken long time ago ,not this time only. I even don't know it's already
>> broken.
>>
>>
>>
>> Me, and the Leica Fans Association in Hong Kong, will go to the Official
>> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
>> don‘’t inform us before the Leica sell the product.
>>
>>
>>
>> most of us have more than 3 Leica machines, but it's pity we all
>> disappeared these days.
>>
>>
>>
>> Looking for your reply soon.
>>
>>
>>
>> Yours sincerely
>>
>>
>>
>> T.C
>>
>>
>>
>>
>>
>>
>>
>> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
>>
>> Dear Mr. Wu,
>>
>>
>>
>> Thank you for providing us the proof of purchase.
>>
>>
>>
>> Unfortunately, the purchase invoice and receipt provided below are not
>> acknowledgeable.
>>
>> Any Leica product comes with a manufacturer’s guarantee that is valid
>> worldwide if the product was purchased from an authorized dealer. If a
>> product was purchased via an unauthorized channel or proof of purchase
>> from an authorized dealer cannot be verified, regular repair charges apply.
>>
>>
>>
>> In such cases warranty claims have to be addressed with the seller/dealer.
>>
>>
>>
>> Thank you for understanding.
>>
>>
>>
>> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>>
>> Nadine Coletta
>>
>> Leica Camera AG
>> Customer Care
>> Am Leitz-Park 5, D-35578 Wetzlar / Germany
>> www.leica-camera.com / nadine.coletta@leica-camera.com
>> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>>
>>
>>
>> ********************************************************
>>
>>
>>
>> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
>> *Gesendet:* Dienstag, 3. September 2019 08:36
>> *An:* CustomerCare <Customer.Care@leica-camera.com>
>> *Betreff:* Re: LEICA-estimate 1058152
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>>
>> Dear Leica Customer,
>>
>> Your order confirmation/estimate for the above listed service order
>> number can be found in the attachment.
>>
>> You can track the status of your service order anytime under the
>> following link:
>>
>> http://repair.leica-camera.com/service/repairtracking/index.html
>>
>> If you need further assistance, please contact:
>>
>> Customer.Care@leica-camera.com
>> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>>
>> Kind Regards
>>
>> Leica Camera AG
>> Customer Care
>>
>> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
>> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr.
>> Marita Paasch
>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
>> Andreas Kaufmann
>>
>> This message may contain confidential and privileged information. If it
>> has been sent to you in error, please notify the sender immediately by
>> replying to the message and please delete it from your computer.
>>
>>
>>
>> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
>> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr.
>> Marita Paasch
>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
>> Andreas Kaufmann
>>
>> This message may contain confidential and privileged information. If it
>> has been sent to you in error, please notify the sender immediately by
>> replying to the message and please delete it from your computer.
>>
>>
>>
>

#38 · 2022-06-20T11:24:51Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ9r41FMWpgAIDZVfxfJgfuq8JL-6FbowaBJwyF2iwq8S0CARratQZm896TN3adNJUH6uy5TDSl3T2dpe6t0CfLC8ZNC-eoZtrKjOIO5IwtBhGHdjHVKT38xCv9QwRIDg_0HfASNrTK4YSacNbArfrV59x92jxDOLzJropk8MlkVbX1CRfOiJ0mhbm0hvLJqrA1Pn41oNt0sX0mP02ZjLyBBUCYJtO1nvDBHUOc38QJ1bHXxqWshSygewXoEQ0_nkL8X3ghulz-cGneqKz0xCty1DoIm7edf9gt-fYQ4CD6Ui5lZYvgv6Pp7KN46Tjen9TSMRa7svuBfW3HyL7dSiSZUgr5g0fI8fwVNpLpqYyEilpqsV7yJHILsfdVaolkOQnVhleQEjsn4nT4H

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The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser p5-20020a1f2905000000b0036bf1f52128sor942626vkp.46 - gsmtp
Final-Recipient: rfc822; sylvester.rogers@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
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Last-Attempt-Date: Mon, 20 Jun 2022 04:24:51 -0700 (PDT)
----- Message truncated -----

#39 · 2022-06-20T11:24:51Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ8CIv2LmXNWkJWYQWW0nwHmbl8bERypwi57vBHlGhKPpmmysA_BcAqtMgSGzHFVJVx3AGO2k5uV2QfA1mlqtKWH0d9IACR1UKyGVIn1B0fdYCa35mlIpDMjMaatGyHKsckjHLT1ZKl9AIa4142Qt4cLkn1pQ0Hh2lBEU03G4LScco7H_txCvkdK_MPhnhUVJVNUo2R3_XsxiCo7RtPI_MOBZ8H57Io7qB3-mq3qCzkVLePZGqQU2cQP2Lr0BzIQyS_dwJKfDCJ3ZFzD8p-ly5mhRXHZifbimmlkaHdk-Lw9i6TjiACiOYBms7tTcDuCA5S-9ZejAOfF2O1tH0jJ9LxVJr4uB_rCvNcPpjDotz1fyrtfRHmFzLTpZFO5Dfj-2qHkRXFZC8fkCFRu

** Address not found **

Your message wasn't delivered to vail.rumley@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail.

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The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser p5-20020a1f2905000000b0036bf1f52128sor942626vkp.46 - gsmtp
Final-Recipient: rfc822; vail.rumley@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
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----- Message truncated -----

#40 · 2022-06-20T11:24:51Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ9YnGdNgZF7Rt8zOZbnEQvJ-VR-N-XGLbJKcdRS35Qrt-BWCTlSbcVGgBrDwUf52DWyJRds-Ye5j_WNWP7QKinwS93Q7jx6Wk0RmKVRXDM36V_d2b3EgcBojZ4i0DzMiCSmMleAEu_1QmOj5FFXKJSZTIMuKWPOCP3CoMP9HL-JsCKJjPCVy4M2A1YIUOGdAifHybi4EEgJqWS09VznBF8m0lJheWi2Vdp0H9O5k1ATYNxP5WuvJpgisZWFv80AaIyvs5Bk8xqChkwzRheZUeJdbc9dFMBtE9VXTUq9RyiOb_5v8vyzfTsEc2bv3TMcKGHIPkRYdzFBx8niNjQO9Vyu5S17Ok4NDBc2CtwUNG32ro-14RFj1w4gSPTHoxio3sbF8LI2PLRSjFGn

** Address not found **

Your message wasn't delivered to david.cucchiara@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail.

Learn more here: https://support.google.com/mail/?p=NoSuchUser

The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser p5-20020a1f2905000000b0036bf1f52128sor942626vkp.46 - gsmtp
Final-Recipient: rfc822; david.cucchiara@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
 550-5.1.1 double-checking the recipient's email address for typos or
 550-5.1.1 unnecessary spaces. Learn more at
 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser p5-20020a1f2905000000b0036bf1f52128sor942626vkp.46 - gsmtp
Last-Attempt-Date: Mon, 20 Jun 2022 04:24:51 -0700 (PDT)
----- Message truncated -----

#41 · 2022-06-20T11:24:51Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ-IV73sPMem3NlYwPlj3gax97Hlt3Mmgiz53nyyZqGlolf8MjXyWWnriQsM9oyKd2kL0-Ims5Q9n5yAKTrBPPwXoX5z-OYomb6U4ZjzL-mFtCMyw8ybKPIylDIkM_W1POkbVDYqPF4pMUh6GbGtFGyax02Q4JyFjstN5ANU-8SQaB65ByPS1P9chygjboI8Y34M5GLhlfzZQxaCunzBn62Z8x_NMPkTyqYqSUIXtihadN7jKU2bwyQzX_lGr5D1zqHL3QwYPF2fV52OOyY6wjwU-qlUW8sHOAzbOVITucz0r_uNRNLA0HkjHUvFk5eQP66ZIq3qBJ71ucwGa2WQiHipHvFUZFLFqwBXc7t-Hd9XjQOYpN3JUX-VSUUF98mz3Y0yeJoMTwgnU-7M

** Address not found **

Your message wasn't delivered to german.llodrat@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail.

Learn more here: https://support.google.com/mail/?p=NoSuchUser

The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser p5-20020a1f2905000000b0036bf1f52128sor942626vkp.46 - gsmtp
Final-Recipient: rfc822; german.llodrat@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
 550-5.1.1 double-checking the recipient's email address for typos or
 550-5.1.1 unnecessary spaces. Learn more at
 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser p5-20020a1f2905000000b0036bf1f52128sor942626vkp.46 - gsmtp
Last-Attempt-Date: Mon, 20 Jun 2022 04:24:51 -0700 (PDT)
----- Message truncated -----

#42 · 2022-06-20T11:24:51Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ_wBjkwjDAE_8zYAI0DngUe1j0wpFjGKMFQu4ccF0fL3FPoNraRIi_Vh7hJ9FF1kUGd6JuaiwHMAfwSSXu-EfK_-r-Z21ZAkRp5MQ9VWBslm016FmOeHaSTUdgCLOzB1eXGa3p7QYbVtqcgS9ZFSoPJFsfF9a-e2DkNlmZYSekPnkIIhL6D7GQB4-v5f4vJ-NhL1MdX3SzUcNDxTgVd5ongmCYgxBCRbSKkH-XpSjgjObs-2yJAmvpRRuswzVFG1eruPJMXP4suAbezxEJFnE53VFH9Jl358X8h8X5LxsiCEE6zKaYpOF8MrPhgI0g7tTE-3NVU5kBeGdk5lmtm5Z-TYdzuRziL2uyZQxeGYc4f7UjLV0bFOUc-Mgo890Y7kfuCZPeeDhAPzHtm

** Address not found **

Your message wasn't delivered to spencer.stanley@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail.

Learn more here: https://support.google.com/mail/?p=NoSuchUser

The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser p5-20020a1f2905000000b0036bf1f52128sor942626vkp.46 - gsmtp
Final-Recipient: rfc822; spencer.stanley@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
 550-5.1.1 double-checking the recipient's email address for typos or
 550-5.1.1 unnecessary spaces. Learn more at
 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser p5-20020a1f2905000000b0036bf1f52128sor942626vkp.46 - gsmtp
Last-Attempt-Date: Mon, 20 Jun 2022 04:24:51 -0700 (PDT)
----- Message truncated -----

#43 · 2022-06-20T11:24:51Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ-ZTTYfVAYn1DY5VlAlb8tVMXEH263s2qIm1Q-myQG3PEaFnPp2IZLz6AEF86byEP--celg7QZdfFpBRAqw0LE2PqdbRnUkgCTH2n42bg63GWQybcWK_9xm66PL3TLv0iIlCcJQkuqpf-B9HEYsl_OU6foIBmh4EFQd3x3tsFctCuaqjwCD-EfsK9KE7NqtGIW-6pjJceccr6s79C3kRsQKUFiCYIwilhZa6qLyTKtoLShsdIYq7B_RbC5p9CFw9ylqXjBqNfjhiNxifVRXUqydxcdHEFX5oRn4lDXc5VEwcHzXYpSWGcrtmVpY0PCvMzdeo6JUwI0R7K0dqsvdEKFnjKF28XHSV8k9baJuiWlTtBw-LZPriotDGXmP2DUysLm0i618CsFO7L0O

** Address not found **

Your message wasn't delivered to amy.whitaker@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail.

Learn more here: https://support.google.com/mail/?p=NoSuchUser

The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser p5-20020a1f2905000000b0036bf1f52128sor942626vkp.46 - gsmtp
Final-Recipient: rfc822; amy.whitaker@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
 550-5.1.1 double-checking the recipient's email address for typos or
 550-5.1.1 unnecessary spaces. Learn more at
 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser p5-20020a1f2905000000b0036bf1f52128sor942626vkp.46 - gsmtp
Last-Attempt-Date: Mon, 20 Jun 2022 04:24:51 -0700 (PDT)
----- Message truncated -----

#44 · 2022-06-20T11:24:51Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ_9OUvT5ijPMaKanVgnA9QBrfyfNIBzJyf0_v-4DOeRLBlDR7Jo13886CfxDMiFHvWLyO6I1ahLZSRRoQQo3pdvE4t9MM1BE9zb6eYtkJJ0wEpTfJMapu6qFjxn5BEJoVmsB9luVOj60T1KdpU_uvBILJoLVL7760IaE985wsHi1rltfFUUci_wrJg4Pa3QONpus3sdOdQTlijoIGRuLNUen2ozLViWJ4UT7PtwtFEAJ74C6Gi4MSuYD7pxq7A-pl5d53XbUU87_HrObOG39_u7CMAFEfnUSzQokiRQcAnh7XuUJNr7nFPMUrtub32u10VnmAW9lAw7wXpx1zhzVZIJX7LXLhJlOzSHaXzpVgP02wyZdUr8Tjz-vXw-7yVhYurqzcLkxbBXwMYv

** Address not found **

Your message wasn't delivered to jonathan.rowe@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail.

Learn more here: https://support.google.com/mail/?p=NoSuchUser

The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser p5-20020a1f2905000000b0036bf1f52128sor942626vkp.46 - gsmtp
Final-Recipient: rfc822; jonathan.rowe@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
 550-5.1.1 double-checking the recipient's email address for typos or
 550-5.1.1 unnecessary spaces. Learn more at
 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser p5-20020a1f2905000000b0036bf1f52128sor942626vkp.46 - gsmtp
Last-Attempt-Date: Mon, 20 Jun 2022 04:24:51 -0700 (PDT)
----- Message truncated -----

#45 · 2022-06-20T11:24:51Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ-1bLfJgbvmhsRF9PLrUMe8wksuJ0btXFg38UTH8UGVsfovNzu65AgcTQpl6yyPe8by3RQ2lA2WfxspKw3QHnivo-yECaIXPR0_uLMVDgBHR49z3bpwKjaZGvBPNJcsj-I1U7dVKEPKLpLeeUXtoI96EptDKXHwRefH2k7J3GVmCRcsS-lZt4oemw05B6VEgXAyabaDJZSOyNulvb_9gRg19-JvqAG_3EzYcVnzRobqgKVYwNx6Ibx3rRsL6dsNaCq5cUbYDl18D0731LjJsNK85qgIb2ZANEPScpTrlGMBlFVt27-3QFQgGtI_KoY0cvURFAIGvNVuUQOQhrw9tdkiFxZs1E91vfLfsL3FwPW25v5YookQfgG9gxYS0lBvaMVfTCwBxR8RK0so

** Address not found **

Your message wasn't delivered to caleb.miller@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail.

Learn more here: https://support.google.com/mail/?p=NoSuchUser

The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser p5-20020a1f2905000000b0036bf1f52128sor942626vkp.46 - gsmtp
Final-Recipient: rfc822; caleb.miller@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
 550-5.1.1 double-checking the recipient's email address for typos or
 550-5.1.1 unnecessary spaces. Learn more at
 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser p5-20020a1f2905000000b0036bf1f52128sor942626vkp.46 - gsmtp
Last-Attempt-Date: Mon, 20 Jun 2022 04:24:51 -0700 (PDT)
----- Message truncated -----

#46 · 2022-06-20T11:24:51Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ8B785YLvzg8vMpPYIVMGA4qxxrS3dxnJtkJsP1t6z5jy1GkCy_0RZYGeYuRMM0ciFL_qY1fS8eXmue_Yf8WdDd62MJKguQujhaa6ZSrcCsUP6VZDNpwRx2zl2zmf94lTNOdvdjhqBCil7HBgdCApmD7SvY8KdnX33XXAym2QyCvScZ-Pt4OdpjWadZ_34zF0r-2CEJy7JU3PCLUBMq0lntTGL-zB3tRwz2Ybb4pDqO7GGLbR1L9cUtTJzq8ptv-zj5xMCqAwNG5r-KSZ8yX0uQ6cOaDbDzoyel9vinfiquVAqHaD5RkdR-x-uZNDAcsoLEszC8mmQs17JzGY8W9mcHLTCBJKXFKY7xW4LY9C4x4cgg-nxB-n9jWP3vSBT7PtExicDX8t40JaEO

** Address not found **

Your message wasn't delivered to cecilia.prokos@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail.

Learn more here: https://support.google.com/mail/?p=NoSuchUser

The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser p5-20020a1f2905000000b0036bf1f52128sor942626vkp.46 - gsmtp
Final-Recipient: rfc822; cecilia.prokos@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
 550-5.1.1 double-checking the recipient's email address for typos or
 550-5.1.1 unnecessary spaces. Learn more at
 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser p5-20020a1f2905000000b0036bf1f52128sor942626vkp.46 - gsmtp
Last-Attempt-Date: Mon, 20 Jun 2022 04:24:51 -0700 (PDT)
----- Message truncated -----

#47 · 2022-06-20T11:24:51Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ-dlOkqleGDfFFYiQNisGfrKQ2c4JZooejIQ2u5DHk9n713C9CCI7Z4xP2IQoMx0AS_8P8dTFk9TrO1AKa-b8stDQGxxZJVVuytNrfJ0sGY5JSm4hTf1AW8U3x-oAieHkwd-CejCfsmbsmIU_tlALok826EMGvsCYX7UuV_GyFkeRluoxSi2Zbv-J367N4HGRS0ahbFgZwc6RJCToIUSvMynpk03n_0HFQVLQWmqYHKSKdzDilsp9d4DQ3uRvaEJ50EVZU7rbI3DHFjwJbXBw4r-W6-EC9igWPtTQ2-7OaNuqgv1YOyXF5Jpi3SfZUDvlyaM9JyaCbLV94cnbKXLGzmO-bl_ik4E8ZAfLqAqqkKHPHWiu_y04kikPcrL-uew3QOS_3ebeVMt0WC

** Address not found **

Your message wasn't delivered to caroline.hudson@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail.

Learn more here: https://support.google.com/mail/?p=NoSuchUser

The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser p5-20020a1f2905000000b0036bf1f52128sor942626vkp.46 - gsmtp
Final-Recipient: rfc822; caroline.hudson@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
 550-5.1.1 double-checking the recipient's email address for typos or
 550-5.1.1 unnecessary spaces. Learn more at
 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser p5-20020a1f2905000000b0036bf1f52128sor942626vkp.46 - gsmtp
Last-Attempt-Date: Mon, 20 Jun 2022 04:24:51 -0700 (PDT)
----- Message truncated -----

#48 · 2022-06-20T11:24:53Z
From: postmaster@leica-camera.com
To: teeseewoo@gmail.com
Subject: Unzustellbar: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Fehler bei der Nachrichtenzustellung an folgende Empfänger oder Gruppen:

Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Marita.Paasch (Marita.Paasch@leica-camera.com)<mailto:Marita.Paasch@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Support@leica-camera.com<mailto:Support@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

dennis.steuer (dennis.steuer@leica-camera.com)<mailto:dennis.steuer@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Diagnoseinformationen für Administratoren:

Generierender Server: ldesex02.lcg.leica-camera.com

Andreas.Hecker@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Beate.Berns@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Fedja.Bobanovi@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Marita.Paasch@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Mathias.Harsch@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Support@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

dennis.steuer@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Ursprüngliche Nachrichtenköpfe:

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From: [Name] <teeseewoo@gmail.com>
Date: Mon, 20 Jun 2022 19:24:33 +0800
Message-ID: <CAK3OhgAE-sT-CcAEo_8e81oPk96gkTqBGN3ztcDf3XaTZkoYQg@mail.gmail.com>
Subject: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic
 cameras and making expensive annual maintenance fees for customers worldwide.
To: "Coletta, Nadine" <Nadine.Coletta@leica-camera.com>, "Brand-Gerheim,
 Ursula" <Ursula.Brand-Gerheim@leica-camera.com>,
        <Mathias.Harsch@leica-camera.com>, Marita.Paasch
        <Marita.Paasch@leica-camera.com>, <Beate.Berns@leica-camera.com>,
        <Fedja.Bobanovi@leica-camera.com>, <Andreas.Hecker@leica-camera.com>,
        dennis.steuer <dennis.steuer@leica-camera.com>, <Support@leica-camera.com>,
        sandra.looke <sandra.looke@leica-camera.com>, spareparts
        <spareparts@leica-camera.com>, info <info@leica-store.hk>, jboswell
        <jboswell@bbg.gov>, info <info@dw.de>, <readers.representative@latimes.com>,
        OP-ED Dept <opinion@nytimes.com>, Ashley Vansant
        <ashley.vansant@thewashingtondailynews.com>,
        <gina.lee@thewashingtondailynews.com>,
        <kim.riggs@thewashingtondailynews.com>,
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CC: =?UTF-8?B?aW5mb0BhcC5vcmfvvIw=?= <info@ap.org>, <bluesky@tribune.com>,
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        <dcarruth@usatoday.com>, <vbradley@usatoday.com>, <rmensah@usatoday.com>,
        <accuracy@usatoday.com>
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#49 · 2022-06-20T11:31:47Z
From: teeseewoo@gmail.com
To: julia.hartner@leica-camera.com, sandra.looke@leica-camera.com
Subject: Fwd: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Attachments named in the archive: image.png; image.png; ANGjdJ_bIwPW4YzM-fvAaoLurINlwlprRHEQWRcZ52OBlxw0bJCfNO9vSJvz1eQn5W5ACN0GBldxk1B98nJduyGOccKiJHkKKL2ZJMxR7xE57cLGKFXuqxpaqzu1fYmfvxl656es_9-MtVSzGGPz5ohZd660mxcJtc3QukXByZUJ3wHu7JoevSbx_ITpHuFcOxw3pk1grZMDX2miu2Cqj883Cmdc43p4s41B0ESN_1GeAuZ3HsbzC3VsANrFmw-yUUbNsAiafxUOGWq_QjnA2dMHgbizoxUqEGLdTTz0fnev0I9KnD35SdQ309_li8c; ANGjdJ9QjgvSpnv_6CbkWiYgM-HHeMWuYFn8XN-5bFbhdEAScPXAhF_eXGPvmYaZa6GxM1_cYpwmaorAj3_Am2W7n8D_59ZqEDdvi7Ku_Mvh-G_8fgaNIPwYoMvuexwewScbSr6TCnfviDkXDQVOw9B-WuDIS

Dear Julia Hartner and Sandra Looke, This is T.C from Hong Kong, these days
I traveled with my trusted Leica M9 to Tibet, and today I found all our
photos become as following, can you tell me what should I do? what Leica
became this quality?
[image: image.png]

[image: image.png]

On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote:

> First of all, thank you for your reply. In order to be fair, we will
> forward your responding colleagues to the major media around the world,
> including all members of Congress in Germany.
>
> As you said in your reply, Leica has been replacing sensors for free for
> many years. Why? Because of the quality problem, all the Leica machines we
> purchased, the sensors have problems, and it is not a problem within five
> years, basically there are problems within three years.
>
> The following is my question for you, I hope you can prove the answer:
>
> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
> problems within three years.
> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
> know in advance that the sensor will be prone to problems? And more than
> 90% of the machines have problems?
> 3. Why do you know that when you make a profit in sales, you will not be
> charged for the beginning of 2017? Is there any difference between this and
> cheating?
> 4. My machine is in your factory for three years, and you have replaced
> the agent in Asia. I can't contact you for repair. I know that I am on a
> business trip to Germany and I got your factory in person, but
> unfortunately, I Another feeling of being cheated. I want to consult you
> again. Is there a problem with my machine in the factory for three years,
> or is it a problem after leaving the factory for 5 years?
> 5. Leica is deliberately selling a camera with a problematic CCD quality.
> Can it be forced to pay for expensive repairs every three years, in order
> to make a profit?
>
> Finally, as a consumer, you have always advertised that your quality is
> German quality, good quality, why do you never know that your CCD will have
> more than 90% chance of being bad in three years when you are selling?
> Lose, and then continue to charge fees? Do I have to pay you expensive
> repairs every three years and need to go to Germany in person to deal with
> them?
>
> If you have made it clear that your CCD is easy to break in 2014 and 2015
> sales, please provide your evidence.
>
> If there is no evidence, do you feel reasonable?
>
> Is this Leica's professional ethics?
>
> Is this your ethical standard?
>
> I look forward to your reply and hope that you will answer my relevant
> questions.
>
>
>
>
>
>
>
> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>
> Dear Sir,
>
>
>
> Thank you for your mail.
>
>
>
>
>
> In order to ensure fair and equal service to all our customers, we have
> specific policies regarding the pricing of our services.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer.
>
> If a product was purchased via an unauthorized channel or proof of
> purchase from an authorized dealer cannot be verified, regular repair
> charges apply.
>
> The terms of warranty as stated in our official documents apply
> internationally. Proof of purchase from an authorized dealer has to be
> provided.
>
> The standard LEICA product guarantee does not affect your statutory
> guarantee rights towards the distributor of your LEICA products but does
> not apply to the
>
> manufacturer.
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
> In the case of your camera, we sold it to Austria and the purchase receipt
> you have sent is in Chinese letters and not signed or stamped by any dealer.
>
> You may find all the stores / authorized dealers in Greater China on:
> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>
>
>
> Leica has been replacing sensors free of charge for some years now and
> only charged part for the material cost since 01.09.2017 for affected
> cameras older than 5 years. We did not come by this decision lightly, but
> are unable to continue this service any longer. Starting on 01.12.2018 a
> contribution of €1303 + VAT applies.
>
>
>
> Included in this programme is a free general overhaul of your Leica M
> camera and a one year warranty on the same terms as for new products. This
> offer expresses our commitment to conserving the value of the camera.
>
>
>
> The general overhaul of the Leica M camera includes the following items:
>
> •Cleaning and overhaul of the shutter cocking mechanisms
>
> •Cleaning and maintenance/repair of the multifunction wheel
>
> •Cleaning of the main switch and shutter speed dial
>
> •Adjustment of the baseplate locking system
>
> •Refurbishment of engravings
>
> •Renewal of the protective film on the baseplate
>
> •Maintenance/repair of viewfinder displays
>
>
>
> Upgrade options are still available. Instead of a sensor exchange we offer
> our customers the option to trade-in the affected camera and to purchase
> one of the selected camera models to the following attractive conditions.
> We informed you about this option with the estimate.
>
>
>
>
>
> Kind regards / 此致
>
>
>
> Customer Care
> U. Brand
>
>
>
> Tel.: +49 (0) 6441 2080 189
> Fax : +49 (0) 6441 2080 339
> customer.care@leica-camera.com
>
>
>
>
>
> Leica Camera AG
> Customer Care/ Am Leitz-Park 5 /
> 35578 Wetzlar / Germany
>
> http://de.leica-camera.com/home/
>
>
>
>
>
>
>
>
>
>
>
> *Von:* T.C [mailto:teeseewoo@gmail.com]
> *Gesendet:* Donnerstag, 5. September 2019 23:22
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer,
> Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke,
> Sandra <Sandra.Looke@leica-camera.com>; spareparts <
> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
> ashley.vansant@thewashingtondailynews.com;
> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
> sylvester.rogers@thewashingtondailynews.com;
> amy.whitaker@thewashingtondailynews.com;
> caleb.miller@thewashingtondailynews.com;
> spencer.stanley@thewashingtondailynews.com;
> german.llodrat@thewashingtondailynews.com;
> cecilia.prokos@thewashingtondailynews.com;
> jason.scott@thewashingtondailynews.com;
> david.cucchiara@thewashingtondailynews.com;
> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
> caroline.hudson@thewashingtondailynews.com;
> vail.rumley@thewashingtondailynews.com
> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
> *Betreff:* The Leica Camera seems Cheating Clients.
>
>
>
> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany,
> has promised consumers that the CCD for digital camera M-System is lifetime
> warranty and claims to be of high quality.
>
>
>
> In fact, within five years, I personally went to the headquarters of the
> Leica company in Germany, and the problems of the camera have been
> repeatedly and repeatedly, based on the high maintenance costs.
>
>
>
> Everything promised before, with the change of the agency, Leica's German
> headquarters also hopes that the customer's promised lifetime maintenance
> will become a fee-based repair under the overlord clause. The high-quality
> camera promised before will become damaged every year. Cameras, and camera
> quality issues are endless.
>
>
>
> Why is the quality of the camera so low? Why are you constantly promoting
> high quality cameras?
>
>
>
> I have written to Leica's public relations department many times, and I
> have not received a clear answer so far.
>
>
>
> Therefore, I hope to disclose this letter to the media and hope that Leica
> can publicly answer the quality of the camera.
>
>
>
> And more than a few hundred people, in Hong Kong, Taiwan, Macau and
> mainland China, have received public notice from Leica that they will
> guarantee the CCD warranty of the Leica M-System camera for life, but the
> fact is that Leica can always Change the promise, what is the difference
> between this deception?
>
>
>
> I look forward to the positive response from Leica, and don't evade the
> problem.
>
>
>
> Yours, Sincerely.
>
>
>
> --
>
> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
> M-System der Digitalkamera lebenslange Garantie bietet und von hoher
> Qualität sein soll.
>
>
>
> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der
> Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind
> aufgrund der hohen Wartungskosten immer wieder aufgetreten.
>
>
>
> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge
> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera,
> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
> Kameraqualität sind endlos.
>
>
>
> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
> hochwertige Kameras?
>
>
>
> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
> keine klare Antwort erhalten.
>
>
>
> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe,
> dass Leica die Qualität der Kamera öffentlich beantworten kann.
>
>
>
> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in
> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
>
>
>
> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem
> nicht aus.
>
>
>
> Ihre
>
>
>
>
>
> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
>
> Can you tell me what's the authorized dealer in China and Hong Kong?
>
>
>
> some media in Hong Kong want to report the Leica quality.
>
>
>
> In fact, my M9 and M Monochrome did not change for one time, and it broken
> long time ago ,not this time only. I even don't know it's already broken.
>
>
>
> Me, and the Leica Fans Association in Hong Kong, will go to the Official
> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
> don‘’t inform us before the Leica sell the product.
>
>
>
> most of us have more than 3 Leica machines, but it's pity we all
> disappeared these days.
>
>
>
> Looking for your reply soon.
>
>
>
> Yours sincerely
>
>
>
> T.C
>
>
>
>
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
>
> Dear Mr. Wu,
>
>
>
> Thank you for providing us the proof of purchase.
>
>
>
> Unfortunately, the purchase invoice and receipt provided below are not
> acknowledgeable.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer. If a
> product was purchased via an unauthorized channel or proof of purchase
> from an authorized dealer cannot be verified, regular repair charges apply.
>
>
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
>
>
> Thank you for understanding.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ********************************************************
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Dienstag, 3. September 2019 08:36
> *An:* CustomerCare <Customer.Care@leica-camera.com>
> *Betreff:* Re: LEICA-estimate 1058152
>
>
>
>
>
>
>
>
>
>
>
> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>
> Dear Leica Customer,
>
> Your order confirmation/estimate for the above listed service order
> number can be found in the attachment.
>
> You can track the status of your service order anytime under the
> following link:
>
> http://repair.leica-camera.com/service/repairtracking/index.html
>
> If you need further assistance, please contact:
>
> Customer.Care@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
> Kind Regards
>
> Leica Camera AG
> Customer Care
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>

#50 · 2022-06-20T14:59:18Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Delay)

Attachments named in the archive: icon.png; ANGjdJ-3relwEfGG6RU3EmcH8VczONEOyK67mAAK9u_NE18S303BfiJWDG-s0qJdQ8FL5kDfi-j0AwreLP2EN0hYrDOjQ84hkrOzojpEBAtTITxYigdesrXOAV7e0fffmnJ-4cznPrZvFSbztb3NuVXmEoqsGuyhGdJmaS611HGZS-rd9XKEiGmiA-eTwX7ZCZszBh53XEqZ3sVm7MayEQuiIXLPHUK-5kNi7aOUWu-5c1N0vCam5riqgCgAKO6kxCDEg6505P6eucLUxqS8yUY4EIK73wIff7KHDZgWkZIix6PxQFLbhW-sKMq9nJPzcF-UZCVsaqugDcyyQxGySVyG0WXSn2h68IBUsba8Njp53oZdNLVTuyrP3X3P0HdVySPKaJZX9oCFX2W2rvB0

** Delivery incomplete **

There was a temporary problem delivering your message to info@leica-store.hk. Gmail will retry for 22 more hours. You'll be notified if the delivery fails permanently.

The response from the remote server was:
451 Temporary local problem - please try later
Final-Recipient: rfc822; info@leica-store.hk
Action: delayed
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#51 · 2022-06-20T14:59:28Z
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Subject: Delivery Status Notification (Delay)

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#52 · 2022-06-21T12:52:30Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Delay)

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#53 · 2022-06-21T12:55:52Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Delay)

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#54 · 2022-06-21T15:19:00Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

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#55 · 2022-06-21T18:58:23Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

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#56 · 2022-06-22T11:40:30Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Delay)

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#57 · 2022-06-22T13:11:50Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Delay)

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#58 · 2022-06-23T11:00:01Z
From: Kirstin.Masney@leica-camera.com
To: teeseewoo@gmail.com
Cc: Sven.Kupfer@leica-camera.com, Ursula.Brand@leica-camera.com
Subject: AW: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Attachments named in the archive: image001.png; image002.png; image003.png; ANGjdJ9kjqN7sYiU8BlUqdhkRUh5k8x32Au9M8QeYW1XOs7y727goyZBI4wk03tGgNpeErOKAEA_U0jQ6fmSVU8PtwEIHANVIL02RrNbvcqffiQp0vZYDR3cowRdmC9JC8wnJXUH0UoF5G5EwRCdVzlxAEKlMsW6BBihGPBFY3AlcVd4fY7670UQU0PH1IPDIkrxrIakm4i3BeQejF_TeYIWsyJIHX1WWqiaiSJrsaTHPWu_2knWwuPb43tTEwoEyOfdD2YmfMp646G6CSjDDoCXXq4GRh6gqJmOZU3XcO573L6lSLT9qXUJuwoA-Z_DDGJQ6ZqiPnNXwpfUxYdWVeNoRNrDIOarPKY99sQB_1tp8fRVkr9HqggTZPTqOK6zzD_xODitZvV0NDNPnjM0UY62_RIxrW02NJtkSNC75A; ANGjdJ_-oAXd604OfUOczb47z_qbq6

Dear T.C.,

We had extensive correspondence with you in 2019 regarding the M9 sensor topic. All the information and explanations were provided by us including the official regulations and executive managements directives.

We will not start this process again. By now, the CCD is no longer available the following upgrade offers are available:

[cid:image003.png@01D88701.10D2D800]

If you wish to accept one of these offers, please let us know.

Kind regards

Kirstin Masney
Complaint Manager

Leica Camera AG
Customer Care
Am Leitz-Park 5/ D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: [Name] <teeseewoo@gmail.com>
Gesendet: Montag, 20. Juni 2022 13:22
An: Masney, Kirstin <Kirstin.Masney@leica-camera.com>; Kupfer, Sven <Sven.Kupfer@leica-camera.com>
Betreff: Fwd: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Ursula Kirstin Masney and Sven Kupfer, This is T.C form Hong Kong, these days I traveled with my trusted Leica M9 to Tibet, and today I found all our photos become as following, can you tell me what should I do? what Leica became this quality?
[cid:image001.png@01D88700.C30EDAB0]

[cid:image002.png@01D88700.C30EDAB0]

On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> wrote:
First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>> 于2019年9月6日周五 下午5:18写道：
Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.
If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.
The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.
The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the
manufacturer.
In such cases warranty claims have to be addressed with the seller/dealer.
In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.
You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:
•Cleaning and overhaul of the shutter cocking mechanisms
•Cleaning and maintenance/repair of the multifunction wheel
•Cleaning of the main switch and shutter speed dial
•Adjustment of the baseplate locking system
•Refurbishment of engravings
•Renewal of the protective film on the baseplate
•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>; Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>>; Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>; Paasch, Marita <Marita.Paasch@leica-camera.com<mailto:Marita.Paasch@leica-camera.com>>; Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>; Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>; Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>; Steuer, Dennis <dennis.steuer@leica-camera.com<mailto:dennis.steuer@leica-camera.com>>; Support@leica-camera.com<mailto:Support@leica-camera.com>; Looke, Sandra <Sandra.Looke@leica-camera.com<mailto:Sandra.Looke@leica-camera.com>>; spareparts <spareparts@leica-camera.com<mailto:spareparts@leica-camera.com>>; info@leica-store.hk<mailto:info@leica-store.hk>; jboswell@bbg.gov<mailto:jboswell@bbg.gov>; info@dw.de<mailto:info@dw.de>; readers.representative@latimes.com<mailto:readers.representative@latimes.com>; opinion@nytimes.com<mailto:opinion@nytimes.com>; ashley.vansant@thewashingtondailynews.com<mailto:ashley.vansant@thewashingtondailynews.com>; gina.lee@thewashingtondailynews.com<mailto:gina.lee@thewashingtondailynews.com>; kim.riggs@thewashingtondailynews.com<mailto:kim.riggs@thewashingtondailynews.com>; sylvester.rogers@thewashingtondailynews.com<mailto:sylvester.rogers@thewashingtondailynews.com>; amy.whitaker@thewashingtondailynews.com<mailto:amy.whitaker@thewashingtondailynews.com>; caleb.miller@thewashingtondailynews.com<mailto:caleb.miller@thewashingtondailynews.com>; spencer.stanley@thewashingtondailynews.com<mailto:spencer.stanley@thewashingtondailynews.com>; german.llodrat@thewashingtondailynews.com<mailto:german.llodrat@thewashingtondailynews.com>; cecilia.prokos@thewashingtondailynews.com<mailto:cecilia.prokos@thewashingtondailynews.com>; jason.scott@thewashingtondailynews.com<mailto:jason.scott@thewashingtondailynews.com>; david.cucchiara@thewashingtondailynews.com<mailto:david.cucchiara@thewashingtondailynews.com>; jonathan.rowe@thewashingtondailynews.com<mailto:jonathan.rowe@thewashingtondailynews.com>; \editor@people.com<mailto:editor@people.com>; caroline.hudson@thewashingtondailynews.com<mailto:caroline.hudson@thewashingtondailynews.com>; vail.rumley@thewashingtondailynews.com<mailto:vail.rumley@thewashingtondailynews.com>
Cc: 'info@ap.org<mailto:info@ap.org>，' <info@ap.org<mailto:info@ap.org>>; bluesky@tribune.com<mailto:bluesky@tribune.com>; bcjones@usatoday.com<mailto:bcjones@usatoday.com>; laturner@usatoday.com<mailto:laturner@usatoday.com>; dcarruth@usatoday.com<mailto:dcarruth@usatoday.com>; vbradley@usatoday.com<mailto:vbradley@usatoday.com>; rmensah@usatoday.com<mailto:rmensah@usatoday.com>; accuracy@usatoday.com<mailto:accuracy@usatoday.com>
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--
Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> 于2019年9月4日周三 下午9:59写道：
Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2019年9月4日周三 下午8:46写道：
Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>>
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta <customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>> 于2019年8月5日周一 下午8:00写道：
Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO)
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#59 · 2022-06-23T12:51:42Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ9glWUWSdVYyK3ueGotUxofLG7GOVo5Fq8uU4oeVwqbXFDr4QrGz49-2VvOxZpJDOGJfSYOVUwNgHQmfzRFv_JlJJj27UQda8T648HiZB6MrJyxzTbS38hBojZ0t2DGQIzRjuah6SjQfWJhjlJTRthAeUG8FsKv9zEIOjYDgiyJvKrAm8k7lD_7PhjRXXZwwACKln8RXVT1AVb81mGPZV4VeBgRQZyIDVlwbnsC5V3v8GtIvRjeYcEyWocPwml3ZQCy4oio2tuJx8ndLUkHqHU5WR_CUuPgrQSy_nOruwFLz1khtKc4zDXEWc3ai_w1W6gnY_ZrFS3x8Qa7kqkA3wgZV2FVHaOKi-yXagsVKCJUaHaLwH6cuDVPG_bEGNO41ard9wcIffKHqcmC

** Message not delivered **

There was a problem delivering your message to info@leica-store.hk. See the technical details below.

The response from the remote server was:
451 Temporary local problem - please try later
Final-Recipient: rfc822; info@leica-store.hk
Action: failed
Status: 4.0.0
Remote-MTA: dns; mail.leica-store.hk. (114.112.229.30, the server for the
 domain leica-store.hk.)
Diagnostic-Code: smtp; 451 Temporary local problem - please try later
Last-Attempt-Date: Thu, 23 Jun 2022 05:51:42 -0700 (PDT)
----- Message truncated -----

#60 · 2022-06-23T16:18:51Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ8EVpTD9NHFOEP3TLBFFyTUfkgzrKptVLfBW3hmRz2PNDd8m84FEIMBdBHMm8hVNP75812avqcQJ-tBGAkLHy6GzNcPBldxsQiizqj0G0e1hpGJXhHiMG5Np2TbcJJ-1sH-s3FcArJr3x_F66yPBk6b8bVFZmEMdRKxcmPjrt0S9lprf99lYD4B7PX4QuVn8vJxQdZbssM35-wFuCe5dznL45YL-TBT-sGb-G7HQS1nKShnwUleB5OvuOuGGS-0G__2RFaNAYK-epwz2NZIYFdM_sM-S7nsQbzDksA_qgv0ynn24ZGgjv5U6m9l_63Bgkgpo4TkQTsOyZ1QqDexWtWPvtHmJl4eaTmsbzLDmBq0asrlJ0bDNnydzxnqzRGVUVi8wBT7YCVKULMW

** Message not delivered **

There was a problem delivering your message to bluesky@tribune.com. See the technical details below.

Learn more here: https://support.google.com/mail/answer/7720

The response was:

The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720
[tribune.com 165.160.13.20: timed out]
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Action: failed
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Diagnostic-Code: smtp; The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720
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Last-Attempt-Date: Thu, 23 Jun 2022 09:18:51 -0700 (PDT)
----- Message truncated -----

#61 · 2022-06-23T17:20:20Z
From: teeseewoo@gmail.com
To: Kirstin.Masney@leica-camera.com
Cc: Sven.Kupfer@leica-camera.com, Ursula.Brand@leica-camera.com
Subject: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Attachments named in the archive: image001.png; image002.png; image003.png; ANGjdJ_xiNAclwqK6Rlo5ialimen7An1ad12IkWMzl6pBxbQ3X-ZeznVXhlgzZNLck0Q5kNuWxgG_gX_T1yphTbX7ly8rYOljpaoQ-DNGRIx9OUL6mnGlNAdOVyzR0qB8vMCW2KLs__SrGdiFeSoRY2lOcEgQP9-fsV7z_k0rNHzSersDKZkF2JYTOHCjuL5EwwXlDi0cPtRPBiBwYd7_wh6kmvBtU092AhuAUuTEjYL-qOMCznwLehDkRtWAoZNQU-YUFcphU4H3Fx6Ift0BSjH7WX9ic8hPWhDr0efhvhl_nZDY8iCNLtbR9X9EE0; ANGjdJ8WdOCMk-TsA5JB0XB983uTZCnbc6mUfgFKCtGO_FAogxxp4v7NUhlAPFxi4tCET0rgoxNhygVL3piUEt2PyjkklgzEDi-WZWWKmr57JwqWSrBpC7Bsr6m_f_crsRA9T11eu

Dear Kirstin, you haven't said that the Leica CCD will have big problems
like this. I once trusted the Leica quality, now how can I fix my camera? I
just want my camera fixed. I don't need the new Leica which is always
cheating customers.

Leica promise will fix the camera, and now force customer paying again ?

looking for your reply soon.

On Thu, Jun 23, 2022 at 7:00 PM Masney, Kirstin <
Kirstin.Masney@leica-camera.com> wrote:

> Dear T.C.,
>
>
>
> We had extensive correspondence with you in 2019 regarding the M9 sensor
> topic. All the information and explanations were provided by us including
> the official regulations and executive managements directives.
>
>
>
> We will not start this process again. By now, the CCD is no longer
> available the following upgrade offers are available:
>
>
>
>
>
> If you wish to accept one of these offers, please let us know.
>
>
>
> Kind regards
>
>
>
> Kirstin Masney
>
> Complaint Manager
>
>
>
> Leica Camera AG
>
> Customer Care
>
> Am Leitz-Park 5/ D-35578 Wetzlar / Germany
>
> www.leica-camera.com / Kirstin.Masney@leica-camera.com
>
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> *Von:* [Name] <teeseewoo@gmail.com>
> *Gesendet:* Montag, 20. Juni 2022 13:22
> *An:* Masney, Kirstin <Kirstin.Masney@leica-camera.com>; Kupfer, Sven <
> Sven.Kupfer@leica-camera.com>
> *Betreff:* Fwd: The Leica Camera seems Cheating Clients, Selling CCD
> problematic cameras and making expensive annual maintenance fees for
> customers worldwide.
>
>
>
> Dear Ursula Kirstin Masney and Sven Kupfer, This is T.C form Hong Kong,
> these days I traveled with my trusted Leica M9 to Tibet, and today I found
> all our photos become as following, can you tell me what should I do? what
> Leica became this quality?
>
>
>
>
>
>
>
>
>
> On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote:
>
> First of all, thank you for your reply. In order to be fair, we will
> forward your responding colleagues to the major media around the world,
> including all members of Congress in Germany.
>
> As you said in your reply, Leica has been replacing sensors for free for
> many years. Why? Because of the quality problem, all the Leica machines we
> purchased, the sensors have problems, and it is not a problem within five
> years, basically there are problems within three years.
>
> The following is my question for you, I hope you can prove the answer:
>
> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
> problems within three years.
> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
> know in advance that the sensor will be prone to problems? And more than
> 90% of the machines have problems?
> 3. Why do you know that when you make a profit in sales, you will not be
> charged for the beginning of 2017? Is there any difference between this and
> cheating?
> 4. My machine is in your factory for three years, and you have replaced
> the agent in Asia. I can't contact you for repair. I know that I am on a
> business trip to Germany and I got your factory in person, but
> unfortunately, I Another feeling of being cheated. I want to consult you
> again. Is there a problem with my machine in the factory for three years,
> or is it a problem after leaving the factory for 5 years?
> 5. Leica is deliberately selling a camera with a problematic CCD quality.
> Can it be forced to pay for expensive repairs every three years, in order
> to make a profit?
>
> Finally, as a consumer, you have always advertised that your quality is
> German quality, good quality, why do you never know that your CCD will have
> more than 90% chance of being bad in three years when you are selling?
> Lose, and then continue to charge fees? Do I have to pay you expensive
> repairs every three years and need to go to Germany in person to deal with
> them?
>
> If you have made it clear that your CCD is easy to break in 2014 and 2015
> sales, please provide your evidence.
>
> If there is no evidence, do you feel reasonable?
>
> Is this Leica's professional ethics?
>
> Is this your ethical standard?
>
> I look forward to your reply and hope that you will answer my relevant
> questions.
>
>
>
>
>
>
>
> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>
> Dear Sir,
>
>
>
> Thank you for your mail.
>
>
>
>
>
> In order to ensure fair and equal service to all our customers, we have
> specific policies regarding the pricing of our services.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer.
>
> If a product was purchased via an unauthorized channel or proof of
> purchase from an authorized dealer cannot be verified, regular repair
> charges apply.
>
> The terms of warranty as stated in our official documents apply
> internationally. Proof of purchase from an authorized dealer has to be
> provided.
>
> The standard LEICA product guarantee does not affect your statutory
> guarantee rights towards the distributor of your LEICA products but does
> not apply to the
>
> manufacturer.
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
> In the case of your camera, we sold it to Austria and the purchase receipt
> you have sent is in Chinese letters and not signed or stamped by any dealer.
>
> You may find all the stores / authorized dealers in Greater China on:
> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>
>
>
> Leica has been replacing sensors free of charge for some years now and
> only charged part for the material cost since 01.09.2017 for affected
> cameras older than 5 years. We did not come by this decision lightly, but
> are unable to continue this service any longer. Starting on 01.12.2018 a
> contribution of €1303 + VAT applies.
>
>
>
> Included in this programme is a free general overhaul of your Leica M
> camera and a one year warranty on the same terms as for new products. This
> offer expresses our commitment to conserving the value of the camera.
>
>
>
> The general overhaul of the Leica M camera includes the following items:
>
> •Cleaning and overhaul of the shutter cocking mechanisms
>
> •Cleaning and maintenance/repair of the multifunction wheel
>
> •Cleaning of the main switch and shutter speed dial
>
> •Adjustment of the baseplate locking system
>
> •Refurbishment of engravings
>
> •Renewal of the protective film on the baseplate
>
> •Maintenance/repair of viewfinder displays
>
>
>
> Upgrade options are still available. Instead of a sensor exchange we offer
> our customers the option to trade-in the affected camera and to purchase
> one of the selected camera models to the following attractive conditions.
> We informed you about this option with the estimate.
>
>
>
>
>
> Kind regards / 此致
>
>
>
> Customer Care
> U. Brand
>
>
>
> Tel.: +49 (0) 6441 2080 189
> Fax : +49 (0) 6441 2080 339
> customer.care@leica-camera.com
>
>
>
>
>
> Leica Camera AG
> Customer Care/ Am Leitz-Park 5 /
> 35578 Wetzlar / Germany
>
> http://de.leica-camera.com/home/
>
>
>
>
>
>
>
>
>
>
>
> *Von:* T.C [mailto:teeseewoo@gmail.com]
> *Gesendet:* Donnerstag, 5. September 2019 23:22
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer,
> Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke,
> Sandra <Sandra.Looke@leica-camera.com>; spareparts <
> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
> ashley.vansant@thewashingtondailynews.com;
> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
> sylvester.rogers@thewashingtondailynews.com;
> amy.whitaker@thewashingtondailynews.com;
> caleb.miller@thewashingtondailynews.com;
> spencer.stanley@thewashingtondailynews.com;
> german.llodrat@thewashingtondailynews.com;
> cecilia.prokos@thewashingtondailynews.com;
> jason.scott@thewashingtondailynews.com;
> david.cucchiara@thewashingtondailynews.com;
> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
> caroline.hudson@thewashingtondailynews.com;
> vail.rumley@thewashingtondailynews.com
> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
> *Betreff:* The Leica Camera seems Cheating Clients.
>
>
>
> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany,
> has promised consumers that the CCD for digital camera M-System is lifetime
> warranty and claims to be of high quality.
>
>
>
> In fact, within five years, I personally went to the headquarters of the
> Leica company in Germany, and the problems of the camera have been
> repeatedly and repeatedly, based on the high maintenance costs.
>
>
>
> Everything promised before, with the change of the agency, Leica's German
> headquarters also hopes that the customer's promised lifetime maintenance
> will become a fee-based repair under the overlord clause. The high-quality
> camera promised before will become damaged every year. Cameras, and camera
> quality issues are endless.
>
>
>
> Why is the quality of the camera so low? Why are you constantly promoting
> high quality cameras?
>
>
>
> I have written to Leica's public relations department many times, and I
> have not received a clear answer so far.
>
>
>
> Therefore, I hope to disclose this letter to the media and hope that Leica
> can publicly answer the quality of the camera.
>
>
>
> And more than a few hundred people, in Hong Kong, Taiwan, Macau and
> mainland China, have received public notice from Leica that they will
> guarantee the CCD warranty of the Leica M-System camera for life, but the
> fact is that Leica can always Change the promise, what is the difference
> between this deception?
>
>
>
> I look forward to the positive response from Leica, and don't evade the
> problem.
>
>
>
> Yours, Sincerely.
>
>
>
> --
>
> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
> M-System der Digitalkamera lebenslange Garantie bietet und von hoher
> Qualität sein soll.
>
>
>
> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz
> der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera
> sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.
>
>
>
> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge
> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera,
> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
> Kameraqualität sind endlos.
>
>
>
> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
> hochwertige Kameras?
>
>
>
> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
> keine klare Antwort erhalten.
>
>
>
> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe,
> dass Leica die Qualität der Kamera öffentlich beantworten kann.
>
>
>
> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in
> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
>
>
>
> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem
> nicht aus.
>
>
>
> Ihre
>
>
>
>
>
> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
>
> Can you tell me what's the authorized dealer in China and Hong Kong?
>
>
>
> some media in Hong Kong want to report the Leica quality.
>
>
>
> In fact, my M9 and M Monochrome did not change for one time, and it broken
> long time ago ,not this time only. I even don't know it's already broken.
>
>
>
> Me, and the Leica Fans Association in Hong Kong, will go to the Official
> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
> don‘’t inform us before the Leica sell the product.
>
>
>
> most of us have more than 3 Leica machines, but it's pity we all
> disappeared these days.
>
>
>
> Looking for your reply soon.
>
>
>
> Yours sincerely
>
>
>
> T.C
>
>
>
>
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
>
> Dear Mr. Wu,
>
>
>
> Thank you for providing us the proof of purchase.
>
>
>
> Unfortunately, the purchase invoice and receipt provided below are not
> acknowledgeable.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer. If a
> product was purchased via an unauthorized channel or proof of purchase
> from an authorized dealer cannot be verified, regular repair charges apply.
>
>
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
>
>
> Thank you for understanding.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ********************************************************
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Dienstag, 3. September 2019 08:36
> *An:* CustomerCare <Customer.Care@leica-camera.com>
> *Betreff:* Re: LEICA-estimate 1058152
>
>
>
>
>
>
>
>
>
>
>
> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>
> Dear Leica Customer,
>
> Your order confirmation/estimate for the above listed service order
> number can be found in the attachment.
>
> You can track the status of your service order anytime under the
> following link:
>
> http://repair.leica-camera.com/service/repairtracking/index.html
>
> If you need further assistance, please contact:
>
> Customer.Care@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
> Kind Regards
>
> Leica Camera AG
> Customer Care
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO)
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>

#62 · 2022-06-23T17:46:15Z
From: teeseewoo@gmail.com
To: Kirstin.Masney@leica-camera.com
Cc: Ursula.Brand@leica-camera.com, Sven.Kupfer@leica-camera.com
Subject: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Attachments named in the archive: image001.png; image002.png; image003.png; ANGjdJ-BWpEJWGRClRq8GiGp2D3eILH_tgeOn8K83p5qQqRyjAzvmVmz4YgPh0T6YMFTwibf5qpS2iCZu7y6cN5yO4l3XqTPA0a8PWRzKAwYLlu-ENBheAuB4mtzv8F4mudn-hhlQ3ZAYVduJ28y4xZ96BvnHu8VGL-fB82fB01fdRt1ZsHTHwsyOZLofuyvbFVV1mvrEvAKlbANguqLljiE6C4sBVh4lsKGbumx20YIwkx5WU689zn0mLOCPcfRYqipNe_Pabs7mF3TgsAxGW7fif5h2AAyYCazG5cOPJyi1Ni2NKXsfq-fd5sBA2Y; ANGjdJ8i-tp21Mq1a-M4K75aQKZxtYt6xB75tFuZEL-j__3ly5DNghXD3la0yOoHDuS0aKY8HMzC6eHU3Lh8gy8eNb4q7HirVL8Q4ahj4Jj_nPgPQAGHbKTkQDcUjEL6uPGx7p09B

Can I pay for fixing the camera? It’s very important for me for my first
Leica camera which promise for life long using

On Fri, Jun 24, 2022 at 01:20 [Name] <teeseewoo@gmail.com> wrote:

> Dear Kirstin, you haven't said that the Leica CCD will have big problems
> like this. I once trusted the Leica quality, now how can I fix my camera? I
> just want my camera fixed. I don't need the new Leica which is always
> cheating customers.
>
> Leica promise will fix the camera, and now force customer paying again ?
>
> looking for your reply soon.
>
> On Thu, Jun 23, 2022 at 7:00 PM Masney, Kirstin <
> Kirstin.Masney@leica-camera.com> wrote:
>
>> Dear T.C.,
>>
>>
>>
>> We had extensive correspondence with you in 2019 regarding the M9 sensor
>> topic. All the information and explanations were provided by us including
>> the official regulations and executive managements directives.
>>
>>
>>
>> We will not start this process again. By now, the CCD is no longer
>> available the following upgrade offers are available:
>>
>>
>>
>>
>>
>> If you wish to accept one of these offers, please let us know.
>>
>>
>>
>> Kind regards
>>
>>
>>
>> Kirstin Masney
>>
>> Complaint Manager
>>
>>
>>
>> Leica Camera AG
>>
>> Customer Care
>>
>> Am Leitz-Park 5/ D-35578 Wetzlar / Germany
>>
>> www.leica-camera.com / Kirstin.Masney@leica-camera.com
>>
>> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>>
>>
>>
>> *Von:* [Name] <teeseewoo@gmail.com>
>> *Gesendet:* Montag, 20. Juni 2022 13:22
>> *An:* Masney, Kirstin <Kirstin.Masney@leica-camera.com>; Kupfer, Sven <
>> Sven.Kupfer@leica-camera.com>
>> *Betreff:* Fwd: The Leica Camera seems Cheating Clients, Selling CCD
>> problematic cameras and making expensive annual maintenance fees for
>> customers worldwide.
>>
>>
>>
>> Dear Ursula Kirstin Masney and Sven Kupfer, This is T.C form Hong Kong,
>> these days I traveled with my trusted Leica M9 to Tibet, and today I found
>> all our photos become as following, can you tell me what should I do? what
>> Leica became this quality?
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote:
>>
>> First of all, thank you for your reply. In order to be fair, we will
>> forward your responding colleagues to the major media around the world,
>> including all members of Congress in Germany.
>>
>> As you said in your reply, Leica has been replacing sensors for free for
>> many years. Why? Because of the quality problem, all the Leica machines we
>> purchased, the sensors have problems, and it is not a problem within five
>> years, basically there are problems within three years.
>>
>> The following is my question for you, I hope you can prove the answer:
>>
>> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
>> problems within three years.
>> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
>> know in advance that the sensor will be prone to problems? And more than
>> 90% of the machines have problems?
>> 3. Why do you know that when you make a profit in sales, you will not be
>> charged for the beginning of 2017? Is there any difference between this and
>> cheating?
>> 4. My machine is in your factory for three years, and you have replaced
>> the agent in Asia. I can't contact you for repair. I know that I am on a
>> business trip to Germany and I got your factory in person, but
>> unfortunately, I Another feeling of being cheated. I want to consult you
>> again. Is there a problem with my machine in the factory for three
>> years, or is it a problem after leaving the factory for 5 years?
>> 5. Leica is deliberately selling a camera with a problematic CCD quality.
>> Can it be forced to pay for expensive repairs every three years, in order
>> to make a profit?
>>
>> Finally, as a consumer, you have always advertised that your quality is
>> German quality, good quality, why do you never know that your CCD will have
>> more than 90% chance of being bad in three years when you are selling?
>> Lose, and then continue to charge fees? Do I have to pay you expensive
>> repairs every three years and need to go to Germany in person to deal with
>> them?
>>
>> If you have made it clear that your CCD is easy to break in 2014 and 2015
>> sales, please provide your evidence.
>>
>> If there is no evidence, do you feel reasonable?
>>
>> Is this Leica's professional ethics?
>>
>> Is this your ethical standard?
>>
>> I look forward to your reply and hope that you will answer my relevant
>> questions.
>>
>>
>>
>>
>>
>>
>>
>> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>>
>> Dear Sir,
>>
>>
>>
>> Thank you for your mail.
>>
>>
>>
>>
>>
>> In order to ensure fair and equal service to all our customers, we have
>> specific policies regarding the pricing of our services.
>>
>> Any Leica product comes with a manufacturer’s guarantee that is valid
>> worldwide if the product was purchased from an authorized dealer.
>>
>> If a product was purchased via an unauthorized channel or proof of
>> purchase from an authorized dealer cannot be verified, regular repair
>> charges apply.
>>
>> The terms of warranty as stated in our official documents apply
>> internationally. Proof of purchase from an authorized dealer has to be
>> provided.
>>
>> The standard LEICA product guarantee does not affect your statutory
>> guarantee rights towards the distributor of your LEICA products but does
>> not apply to the
>>
>> manufacturer.
>>
>> In such cases warranty claims have to be addressed with the seller/dealer.
>>
>> In the case of your camera, we sold it to Austria and the purchase
>> receipt you have sent is in Chinese letters and not signed or stamped by
>> any dealer.
>>
>> You may find all the stores / authorized dealers in Greater China on:
>> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>>
>>
>>
>> Leica has been replacing sensors free of charge for some years now and
>> only charged part for the material cost since 01.09.2017 for affected
>> cameras older than 5 years. We did not come by this decision lightly, but
>> are unable to continue this service any longer. Starting on 01.12.2018 a
>> contribution of €1303 + VAT applies.
>>
>>
>>
>> Included in this programme is a free general overhaul of your Leica M
>> camera and a one year warranty on the same terms as for new products. This
>> offer expresses our commitment to conserving the value of the camera.
>>
>>
>>
>> The general overhaul of the Leica M camera includes the following items:
>>
>> •Cleaning and overhaul of the shutter cocking mechanisms
>>
>> •Cleaning and maintenance/repair of the multifunction wheel
>>
>> •Cleaning of the main switch and shutter speed dial
>>
>> •Adjustment of the baseplate locking system
>>
>> •Refurbishment of engravings
>>
>> •Renewal of the protective film on the baseplate
>>
>> •Maintenance/repair of viewfinder displays
>>
>>
>>
>> Upgrade options are still available. Instead of a sensor exchange we
>> offer our customers the option to trade-in the affected camera and to
>> purchase one of the selected camera models to the following attractive
>> conditions. We informed you about this option with the estimate.
>>
>>
>>
>>
>>
>> Kind regards / 此致
>>
>>
>>
>> Customer Care
>> U. Brand
>>
>>
>>
>> Tel.: +49 (0) 6441 2080 189
>> Fax : +49 (0) 6441 2080 339
>> customer.care@leica-camera.com
>>
>>
>>
>>
>>
>> Leica Camera AG
>> Customer Care/ Am Leitz-Park 5 /
>> 35578 Wetzlar / Germany
>>
>> http://de.leica-camera.com/home/
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *Von:* T.C [mailto:teeseewoo@gmail.com]
>> *Gesendet:* Donnerstag, 5. September 2019 23:22
>> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
>> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
>> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
>> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com;
>> Steuer, Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com;
>> Looke, Sandra <Sandra.Looke@leica-camera.com>; spareparts <
>> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
>> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
>> ashley.vansant@thewashingtondailynews.com;
>> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
>> sylvester.rogers@thewashingtondailynews.com;
>> amy.whitaker@thewashingtondailynews.com;
>> caleb.miller@thewashingtondailynews.com;
>> spencer.stanley@thewashingtondailynews.com;
>> german.llodrat@thewashingtondailynews.com;
>> cecilia.prokos@thewashingtondailynews.com;
>> jason.scott@thewashingtondailynews.com;
>> david.cucchiara@thewashingtondailynews.com;
>> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
>> caroline.hudson@thewashingtondailynews.com;
>> vail.rumley@thewashingtondailynews.com
>> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
>> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
>> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
>> *Betreff:* The Leica Camera seems Cheating Clients.
>>
>>
>>
>> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany,
>> has promised consumers that the CCD for digital camera M-System is lifetime
>> warranty and claims to be of high quality.
>>
>>
>>
>> In fact, within five years, I personally went to the headquarters of the
>> Leica company in Germany, and the problems of the camera have been
>> repeatedly and repeatedly, based on the high maintenance costs.
>>
>>
>>
>> Everything promised before, with the change of the agency, Leica's German
>> headquarters also hopes that the customer's promised lifetime maintenance
>> will become a fee-based repair under the overlord clause. The high-quality
>> camera promised before will become damaged every year. Cameras, and camera
>> quality issues are endless.
>>
>>
>>
>> Why is the quality of the camera so low? Why are you constantly promoting
>> high quality cameras?
>>
>>
>>
>> I have written to Leica's public relations department many times, and I
>> have not received a clear answer so far.
>>
>>
>>
>> Therefore, I hope to disclose this letter to the media and hope that
>> Leica can publicly answer the quality of the camera.
>>
>>
>>
>> And more than a few hundred people, in Hong Kong, Taiwan, Macau and
>> mainland China, have received public notice from Leica that they will
>> guarantee the CCD warranty of the Leica M-System camera for life, but the
>> fact is that Leica can always Change the promise, what is the difference
>> between this deception?
>>
>>
>>
>> I look forward to the positive response from Leica, and don't evade the
>> problem.
>>
>>
>>
>> Yours, Sincerely.
>>
>>
>>
>> --
>>
>> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
>> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
>> M-System der Digitalkamera lebenslange Garantie bietet und von hoher
>> Qualität sein soll.
>>
>>
>>
>> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz
>> der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera
>> sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.
>>
>>
>>
>> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge
>> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
>> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
>> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera,
>> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
>> Kameraqualität sind endlos.
>>
>>
>>
>> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
>> hochwertige Kameras?
>>
>>
>>
>> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
>> keine klare Antwort erhalten.
>>
>>
>>
>> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe,
>> dass Leica die Qualität der Kamera öffentlich beantworten kann.
>>
>>
>>
>> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in
>> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
>> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
>> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
>> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
>>
>>
>>
>> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem
>> nicht aus.
>>
>>
>>
>> Ihre
>>
>>
>>
>>
>>
>> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
>>
>> Can you tell me what's the authorized dealer in China and Hong Kong?
>>
>>
>>
>> some media in Hong Kong want to report the Leica quality.
>>
>>
>>
>> In fact, my M9 and M Monochrome did not change for one time, and it
>> broken long time ago ,not this time only. I even don't know it's already
>> broken.
>>
>>
>>
>> Me, and the Leica Fans Association in Hong Kong, will go to the Official
>> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
>> don‘’t inform us before the Leica sell the product.
>>
>>
>>
>> most of us have more than 3 Leica machines, but it's pity we all
>> disappeared these days.
>>
>>
>>
>> Looking for your reply soon.
>>
>>
>>
>> Yours sincerely
>>
>>
>>
>> T.C
>>
>>
>>
>>
>>
>>
>>
>> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
>>
>> Dear Mr. Wu,
>>
>>
>>
>> Thank you for providing us the proof of purchase.
>>
>>
>>
>> Unfortunately, the purchase invoice and receipt provided below are not
>> acknowledgeable.
>>
>> Any Leica product comes with a manufacturer’s guarantee that is valid
>> worldwide if the product was purchased from an authorized dealer. If a
>> product was purchased via an unauthorized channel or proof of purchase
>> from an authorized dealer cannot be verified, regular repair charges apply.
>>
>>
>>
>> In such cases warranty claims have to be addressed with the seller/dealer.
>>
>>
>>
>> Thank you for understanding.
>>
>>
>>
>> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>>
>> Nadine Coletta
>>
>> Leica Camera AG
>> Customer Care
>> Am Leitz-Park 5, D-35578 Wetzlar / Germany
>> www.leica-camera.com / nadine.coletta@leica-camera.com
>> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>>
>>
>>
>> ********************************************************
>>
>>
>>
>> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
>> *Gesendet:* Dienstag, 3. September 2019 08:36
>> *An:* CustomerCare <Customer.Care@leica-camera.com>
>> *Betreff:* Re: LEICA-estimate 1058152
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>>
>> Dear Leica Customer,
>>
>> Your order confirmation/estimate for the above listed service order
>> number can be found in the attachment.
>>
>> You can track the status of your service order anytime under the
>> following link:
>>
>> http://repair.leica-camera.com/service/repairtracking/index.html
>>
>> If you need further assistance, please contact:
>>
>> Customer.Care@leica-camera.com
>> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>>
>> Kind Regards
>>
>> Leica Camera AG
>> Customer Care
>>
>> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
>> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr.
>> Marita Paasch
>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
>> Andreas Kaufmann
>>
>> This message may contain confidential and privileged information. If it
>> has been sent to you in error, please notify the sender immediately by
>> replying to the message and please delete it from your computer.
>>
>>
>>
>> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
>> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr.
>> Marita Paasch
>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
>> Andreas Kaufmann
>>
>> This message may contain confidential and privileged information. If it
>> has been sent to you in error, please notify the sender immediately by
>> replying to the message and please delete it from your computer.
>>
>>
>>
>> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
>> *Vorstand* | Executive Board: Matthias Harsch (CEO) I Michael Grimm
>> (CFO)
>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
>> Andreas Kaufmann
>>
>> This message may contain confidential and privileged information. If it
>> has been sent to you in error, please notify the sender immediately by
>> replying to the message and please delete it from your computer.
>>
>

#63 · 2022-06-24T05:50:04Z
From: Kirstin.Masney@leica-camera.com
To: teeseewoo@gmail.com
Subject: AW: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Attachments named in the archive: image001.png; image002.png; image003.png; ANGjdJ8oSA0HiY4T-ovZr_MC-QXndNO-m4DTAXc6AP4ZlK9v7ZSN7uGVFh8YpYKmi98z_cDvZwwXPIdc8ATNSd0yyPOLtkmlXm5FR-UfrVltDcGR_WB6andQ1Vr_-Rb4k1llI8PvN8GGYueR7kCJiM4NvpYuKHHIwNi9LaP809w7MR4O2CFYADNBlQv0KmPz2FVGpU_pZE2QLS2QJyEAm6-NMo3y477vUh19zku-U1ioo9NG6IX2XicMdl77a4C4pZ9r6NJ7A_xdslis6hpIQqjtPvwWehjcQygp_rJzSSxcX3Yrx_bILjS8NuJdfpA4wQjkovPkfZm9Y-2FZCNXtU1dd1qlE7EVaYtm4i_T5jc_NOtDq43Q7q-oPPZ5IRO_BWXnmiehgCThCkEVE-jq; ANGjdJ-UkwXiodzblffmkgn6Y_nLbwvKT4LiVNrFAl0Poe7PWq7R

Dear T.C.

We explained all this when your camera was here in 2019. The production of the CCD was discontinued in October 2019, sensors are not available any longer, a repair is therefore not possible.

Kind regards

Kirstin Masney
Complaint Manager

Leica Camera AG
Customer Care
Am Leitz-Park 5/ D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: [Name] <teeseewoo@gmail.com>
Gesendet: Donnerstag, 23. Juni 2022 19:20
An: Masney, Kirstin <Kirstin.Masney@leica-camera.com>
Cc: Kupfer, Sven <Sven.Kupfer@leica-camera.com>; Brand, Ursula <Ursula.Brand@leica-camera.com>
Betreff: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Kirstin, you haven't said that the Leica CCD will have big problems like this. I once trusted the Leica quality, now how can I fix my camera? I just want my camera fixed. I don't need the new Leica which is always cheating customers.

Leica promise will fix the camera, and now force customer paying again ?

looking for your reply soon.

On Thu, Jun 23, 2022 at 7:00 PM Masney, Kirstin <Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>> wrote:
Dear T.C.,

We had extensive correspondence with you in 2019 regarding the M9 sensor topic. All the information and explanations were provided by us including the official regulations and executive managements directives.

We will not start this process again. By now, the CCD is no longer available the following upgrade offers are available:

[cid:image001.png@01D8879E.F1809CF0]

If you wish to accept one of these offers, please let us know.

Kind regards

Kirstin Masney
Complaint Manager

Leica Camera AG
Customer Care
Am Leitz-Park 5/ D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: [Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
Gesendet: Montag, 20. Juni 2022 13:22
An: Masney, Kirstin <Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>>; Kupfer, Sven <Sven.Kupfer@leica-camera.com<mailto:Sven.Kupfer@leica-camera.com>>
Betreff: Fwd: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Ursula Kirstin Masney and Sven Kupfer, This is T.C form Hong Kong, these days I traveled with my trusted Leica M9 to Tibet, and today I found all our photos become as following, can you tell me what should I do? what Leica became this quality?
[cid:image002.png@01D8879E.F1809CF0]

[cid:image003.png@01D8879E.F1809CF0]

On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> wrote:
First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>> 于2019年9月6日周五 下午5:18写道：
Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.
If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.
The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.
The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the
manufacturer.
In such cases warranty claims have to be addressed with the seller/dealer.
In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.
You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:
•Cleaning and overhaul of the shutter cocking mechanisms
•Cleaning and maintenance/repair of the multifunction wheel
•Cleaning of the main switch and shutter speed dial
•Adjustment of the baseplate locking system
•Refurbishment of engravings
•Renewal of the protective film on the baseplate
•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>; Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>>; Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>; Paasch, Marita <Marita.Paasch@leica-camera.com<mailto:Marita.Paasch@leica-camera.com>>; Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>; Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>; Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>; Steuer, Dennis <dennis.steuer@leica-camera.com<mailto:dennis.steuer@leica-camera.com>>; Support@leica-camera.com<mailto:Support@leica-camera.com>; Looke, Sandra <Sandra.Looke@leica-camera.com<mailto:Sandra.Looke@leica-camera.com>>; spareparts <spareparts@leica-camera.com<mailto:spareparts@leica-camera.com>>; info@leica-store.hk<mailto:info@leica-store.hk>; jboswell@bbg.gov<mailto:jboswell@bbg.gov>; info@dw.de<mailto:info@dw.de>; readers.representative@latimes.com<mailto:readers.representative@latimes.com>; opinion@nytimes.com<mailto:opinion@nytimes.com>; ashley.vansant@thewashingtondailynews.com<mailto:ashley.vansant@thewashingtondailynews.com>; gina.lee@thewashingtondailynews.com<mailto:gina.lee@thewashingtondailynews.com>; kim.riggs@thewashingtondailynews.com<mailto:kim.riggs@thewashingtondailynews.com>; sylvester.rogers@thewashingtondailynews.com<mailto:sylvester.rogers@thewashingtondailynews.com>; amy.whitaker@thewashingtondailynews.com<mailto:amy.whitaker@thewashingtondailynews.com>; caleb.miller@thewashingtondailynews.com<mailto:caleb.miller@thewashingtondailynews.com>; spencer.stanley@thewashingtondailynews.com<mailto:spencer.stanley@thewashingtondailynews.com>; german.llodrat@thewashingtondailynews.com<mailto:german.llodrat@thewashingtondailynews.com>; cecilia.prokos@thewashingtondailynews.com<mailto:cecilia.prokos@thewashingtondailynews.com>; jason.scott@thewashingtondailynews.com<mailto:jason.scott@thewashingtondailynews.com>; david.cucchiara@thewashingtondailynews.com<mailto:david.cucchiara@thewashingtondailynews.com>; jonathan.rowe@thewashingtondailynews.com<mailto:jonathan.rowe@thewashingtondailynews.com>; \editor@people.com<mailto:editor@people.com>; caroline.hudson@thewashingtondailynews.com<mailto:caroline.hudson@thewashingtondailynews.com>; vail.rumley@thewashingtondailynews.com<mailto:vail.rumley@thewashingtondailynews.com>
Cc: 'info@ap.org<mailto:info@ap.org>，' <info@ap.org<mailto:info@ap.org>>; bluesky@tribune.com<mailto:bluesky@tribune.com>; bcjones@usatoday.com<mailto:bcjones@usatoday.com>; laturner@usatoday.com<mailto:laturner@usatoday.com>; dcarruth@usatoday.com<mailto:dcarruth@usatoday.com>; vbradley@usatoday.com<mailto:vbradley@usatoday.com>; rmensah@usatoday.com<mailto:rmensah@usatoday.com>; accuracy@usatoday.com<mailto:accuracy@usatoday.com>
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--
Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> 于2019年9月4日周三 下午9:59写道：
Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2019年9月4日周三 下午8:46写道：
Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>>
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta <customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>> 于2019年8月5日周一 下午8:00写道：
Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO)
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO)
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#64 · 2022-06-24T14:02:49Z
From: teeseewoo@gmail.com
To: Kirstin.Masney@leica-camera.com
Subject: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Attachments named in the archive: image001.png; image002.png; image003.png; ANGjdJ-SP4tht_SphFMx9eII7eg84U4GNHxhF2o8wrG_oAQRWS_4-uV6xtPPhGoQaNtKHDx9sYUr9uW4uaNiBNfN9nW9SO_9iyDZZnq0EqHMxuq65JOqhDM4MxXy6CaZVvqTQQb-XnkNDgRXbn58_J46kw3vIfLIMW0XatJq70aPYAjdcMXXbzCupP7lkYfaOKwBFjYkKSuFPGK7OVC-1crtTQRY0OpBbde5aljPWHHH7bUsPFKfKnLLqAaqdE6ut2OxZSbVs2t7eEbDj_mB4IdIbhIlTfNi3xEZkubKMbD39rOUNJtIlok45DdI32c; ANGjdJ-9Zqm7o-0hM8ij16rMrOmIv5aiD7wJXGaCT3tMqvsWEYL56TNuBomZd7Y8Z0yNhZRbcj0Iyeq9r8HletAGfh3N10QnZDimJ9yOkr8SVvJPSZtqW9hqoR7mTlf7r54nlXW0-

You did not said it can not fix any longer, you just need to charge again
and again , now, you change your promise again?

On Fri, Jun 24, 2022 at 1:50 PM Masney, Kirstin <
Kirstin.Masney@leica-camera.com> wrote:

> Dear T.C.
>
>
>
> We explained all this when your camera was here in 2019. The production of
> the CCD was discontinued in October 2019, sensors are not available any
> longer, a repair is therefore not possible.
>
>
>
> Kind regards
>
>
>
> Kirstin Masney
>
> Complaint Manager
>
>
>
> Leica Camera AG
>
> Customer Care
>
> Am Leitz-Park 5/ D-35578 Wetzlar / Germany
>
> www.leica-camera.com / Kirstin.Masney@leica-camera.com
>
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> *Von:* [Name] <teeseewoo@gmail.com>
> *Gesendet:* Donnerstag, 23. Juni 2022 19:20
> *An:* Masney, Kirstin <Kirstin.Masney@leica-camera.com>
> *Cc:* Kupfer, Sven <Sven.Kupfer@leica-camera.com>; Brand, Ursula <
> Ursula.Brand@leica-camera.com>
> *Betreff:* Re: The Leica Camera seems Cheating Clients, Selling CCD
> problematic cameras and making expensive annual maintenance fees for
> customers worldwide.
>
>
>
> Dear Kirstin, you haven't said that the Leica CCD will have big problems
> like this. I once trusted the Leica quality, now how can I fix my camera? I
> just want my camera fixed. I don't need the new Leica which is always
> cheating customers.
>
>
>
> Leica promise will fix the camera, and now force customer paying again ?
>
>
>
> looking for your reply soon.
>
>
>
> On Thu, Jun 23, 2022 at 7:00 PM Masney, Kirstin <
> Kirstin.Masney@leica-camera.com> wrote:
>
> Dear T.C.,
>
>
>
> We had extensive correspondence with you in 2019 regarding the M9 sensor
> topic. All the information and explanations were provided by us including
> the official regulations and executive managements directives.
>
>
>
> We will not start this process again. By now, the CCD is no longer
> available the following upgrade offers are available:
>
>
>
>
>
> If you wish to accept one of these offers, please let us know.
>
>
>
> Kind regards
>
>
>
> Kirstin Masney
>
> Complaint Manager
>
>
>
> Leica Camera AG
>
> Customer Care
>
> Am Leitz-Park 5/ D-35578 Wetzlar / Germany
>
> www.leica-camera.com / Kirstin.Masney@leica-camera.com
>
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> *Von:* [Name] <teeseewoo@gmail.com>
> *Gesendet:* Montag, 20. Juni 2022 13:22
> *An:* Masney, Kirstin <Kirstin.Masney@leica-camera.com>; Kupfer, Sven <
> Sven.Kupfer@leica-camera.com>
> *Betreff:* Fwd: The Leica Camera seems Cheating Clients, Selling CCD
> problematic cameras and making expensive annual maintenance fees for
> customers worldwide.
>
>
>
> Dear Ursula Kirstin Masney and Sven Kupfer, This is T.C form Hong Kong,
> these days I traveled with my trusted Leica M9 to Tibet, and today I found
> all our photos become as following, can you tell me what should I do? what
> Leica became this quality?
>
>
>
>
>
>
>
>
>
> On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote:
>
> First of all, thank you for your reply. In order to be fair, we will
> forward your responding colleagues to the major media around the world,
> including all members of Congress in Germany.
>
> As you said in your reply, Leica has been replacing sensors for free for
> many years. Why? Because of the quality problem, all the Leica machines we
> purchased, the sensors have problems, and it is not a problem within five
> years, basically there are problems within three years.
>
> The following is my question for you, I hope you can prove the answer:
>
> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
> problems within three years.
> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
> know in advance that the sensor will be prone to problems? And more than
> 90% of the machines have problems?
> 3. Why do you know that when you make a profit in sales, you will not be
> charged for the beginning of 2017? Is there any difference between this and
> cheating?
> 4. My machine is in your factory for three years, and you have replaced
> the agent in Asia. I can't contact you for repair. I know that I am on a
> business trip to Germany and I got your factory in person, but
> unfortunately, I Another feeling of being cheated. I want to consult you
> again. Is there a problem with my machine in the factory for three years,
> or is it a problem after leaving the factory for 5 years?
> 5. Leica is deliberately selling a camera with a problematic CCD quality.
> Can it be forced to pay for expensive repairs every three years, in order
> to make a profit?
>
> Finally, as a consumer, you have always advertised that your quality is
> German quality, good quality, why do you never know that your CCD will have
> more than 90% chance of being bad in three years when you are selling?
> Lose, and then continue to charge fees? Do I have to pay you expensive
> repairs every three years and need to go to Germany in person to deal with
> them?
>
> If you have made it clear that your CCD is easy to break in 2014 and 2015
> sales, please provide your evidence.
>
> If there is no evidence, do you feel reasonable?
>
> Is this Leica's professional ethics?
>
> Is this your ethical standard?
>
> I look forward to your reply and hope that you will answer my relevant
> questions.
>
>
>
>
>
>
>
> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>
> Dear Sir,
>
>
>
> Thank you for your mail.
>
>
>
>
>
> In order to ensure fair and equal service to all our customers, we have
> specific policies regarding the pricing of our services.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer.
>
> If a product was purchased via an unauthorized channel or proof of
> purchase from an authorized dealer cannot be verified, regular repair
> charges apply.
>
> The terms of warranty as stated in our official documents apply
> internationally. Proof of purchase from an authorized dealer has to be
> provided.
>
> The standard LEICA product guarantee does not affect your statutory
> guarantee rights towards the distributor of your LEICA products but does
> not apply to the
>
> manufacturer.
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
> In the case of your camera, we sold it to Austria and the purchase receipt
> you have sent is in Chinese letters and not signed or stamped by any dealer.
>
> You may find all the stores / authorized dealers in Greater China on:
> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>
>
>
> Leica has been replacing sensors free of charge for some years now and
> only charged part for the material cost since 01.09.2017 for affected
> cameras older than 5 years. We did not come by this decision lightly, but
> are unable to continue this service any longer. Starting on 01.12.2018 a
> contribution of €1303 + VAT applies.
>
>
>
> Included in this programme is a free general overhaul of your Leica M
> camera and a one year warranty on the same terms as for new products. This
> offer expresses our commitment to conserving the value of the camera.
>
>
>
> The general overhaul of the Leica M camera includes the following items:
>
> •Cleaning and overhaul of the shutter cocking mechanisms
>
> •Cleaning and maintenance/repair of the multifunction wheel
>
> •Cleaning of the main switch and shutter speed dial
>
> •Adjustment of the baseplate locking system
>
> •Refurbishment of engravings
>
> •Renewal of the protective film on the baseplate
>
> •Maintenance/repair of viewfinder displays
>
>
>
> Upgrade options are still available. Instead of a sensor exchange we offer
> our customers the option to trade-in the affected camera and to purchase
> one of the selected camera models to the following attractive conditions.
> We informed you about this option with the estimate.
>
>
>
>
>
> Kind regards / 此致
>
>
>
> Customer Care
> U. Brand
>
>
>
> Tel.: +49 (0) 6441 2080 189
> Fax : +49 (0) 6441 2080 339
> customer.care@leica-camera.com
>
>
>
>
>
> Leica Camera AG
> Customer Care/ Am Leitz-Park 5 /
> 35578 Wetzlar / Germany
>
> http://de.leica-camera.com/home/
>
>
>
>
>
>
>
>
>
>
>
> *Von:* T.C [mailto:teeseewoo@gmail.com]
> *Gesendet:* Donnerstag, 5. September 2019 23:22
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer,
> Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke,
> Sandra <Sandra.Looke@leica-camera.com>; spareparts <
> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
> ashley.vansant@thewashingtondailynews.com;
> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
> sylvester.rogers@thewashingtondailynews.com;
> amy.whitaker@thewashingtondailynews.com;
> caleb.miller@thewashingtondailynews.com;
> spencer.stanley@thewashingtondailynews.com;
> german.llodrat@thewashingtondailynews.com;
> cecilia.prokos@thewashingtondailynews.com;
> jason.scott@thewashingtondailynews.com;
> david.cucchiara@thewashingtondailynews.com;
> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
> caroline.hudson@thewashingtondailynews.com;
> vail.rumley@thewashingtondailynews.com
> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
> *Betreff:* The Leica Camera seems Cheating Clients.
>
>
>
> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany,
> has promised consumers that the CCD for digital camera M-System is lifetime
> warranty and claims to be of high quality.
>
>
>
> In fact, within five years, I personally went to the headquarters of the
> Leica company in Germany, and the problems of the camera have been
> repeatedly and repeatedly, based on the high maintenance costs.
>
>
>
> Everything promised before, with the change of the agency, Leica's German
> headquarters also hopes that the customer's promised lifetime maintenance
> will become a fee-based repair under the overlord clause. The high-quality
> camera promised before will become damaged every year. Cameras, and camera
> quality issues are endless.
>
>
>
> Why is the quality of the camera so low? Why are you constantly promoting
> high quality cameras?
>
>
>
> I have written to Leica's public relations department many times, and I
> have not received a clear answer so far.
>
>
>
> Therefore, I hope to disclose this letter to the media and hope that Leica
> can publicly answer the quality of the camera.
>
>
>
> And more than a few hundred people, in Hong Kong, Taiwan, Macau and
> mainland China, have received public notice from Leica that they will
> guarantee the CCD warranty of the Leica M-System camera for life, but the
> fact is that Leica can always Change the promise, what is the difference
> between this deception?
>
>
>
> I look forward to the positive response from Leica, and don't evade the
> problem.
>
>
>
> Yours, Sincerely.
>
>
>
> --
>
> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
> M-System der Digitalkamera lebenslange Garantie bietet und von hoher
> Qualität sein soll.
>
>
>
> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz
> der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera
> sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.
>
>
>
> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge
> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera,
> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
> Kameraqualität sind endlos.
>
>
>
> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
> hochwertige Kameras?
>
>
>
> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
> keine klare Antwort erhalten.
>
>
>
> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe,
> dass Leica die Qualität der Kamera öffentlich beantworten kann.
>
>
>
> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in
> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
>
>
>
> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem
> nicht aus.
>
>
>
> Ihre
>
>
>
>
>
> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
>
> Can you tell me what's the authorized dealer in China and Hong Kong?
>
>
>
> some media in Hong Kong want to report the Leica quality.
>
>
>
> In fact, my M9 and M Monochrome did not change for one time, and it broken
> long time ago ,not this time only. I even don't know it's already broken.
>
>
>
> Me, and the Leica Fans Association in Hong Kong, will go to the Official
> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
> don‘’t inform us before the Leica sell the product.
>
>
>
> most of us have more than 3 Leica machines, but it's pity we all
> disappeared these days.
>
>
>
> Looking for your reply soon.
>
>
>
> Yours sincerely
>
>
>
> T.C
>
>
>
>
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
>
> Dear Mr. Wu,
>
>
>
> Thank you for providing us the proof of purchase.
>
>
>
> Unfortunately, the purchase invoice and receipt provided below are not
> acknowledgeable.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer. If a
> product was purchased via an unauthorized channel or proof of purchase
> from an authorized dealer cannot be verified, regular repair charges apply.
>
>
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
>
>
> Thank you for understanding.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ********************************************************
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Dienstag, 3. September 2019 08:36
> *An:* CustomerCare <Customer.Care@leica-camera.com>
> *Betreff:* Re: LEICA-estimate 1058152
>
>
>
>
>
>
>
>
>
>
>
> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>
> Dear Leica Customer,
>
> Your order confirmation/estimate for the above listed service order
> number can be found in the attachment.
>
> You can track the status of your service order anytime under the
> following link:
>
> http://repair.leica-camera.com/service/repairtracking/index.html
>
> If you need further assistance, please contact:
>
> Customer.Care@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
> Kind Regards
>
> Leica Camera AG
> Customer Care
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO)
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO)
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>

#65 · 2022-06-24T14:03:16Z
From: teeseewoo@gmail.com
To: Kirstin.Masney@leica-camera.com
Subject: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Attachments named in the archive: image001.png; image002.png; image003.png; ANGjdJ9MdC5dMcObiQnwZLYt8AdGAZuZtWWHKkbDKg7RRH5dxuoE176EYlxuTzWXUPEhOGeAAPX6l2o8frgoZGCuExsKjIt52Kv-32f6M7VY262TCIDD8QxMZZ8qVZVicNZpnOxlp7BUsGXXwySwHFCBnQenAgNpq7sJ13vWwF7uqwWA6t12tGIjWT4SrWaqdBzUH2nY27vqToeIYT6q8mZAQyn-TVWADdULdZgEAU_VwdBS87y7EnSayvaIbThRArBFv2ebkHh0eQKCcebzTFSkWWohj4TfZGEDZnuNHpco--n3CWw6855qfOeLWIA; ANGjdJ8CPPJsDzGl2xf4DxksFIVqaBkoxKNpAaNaGhFZT5kIAQCk7c8T-aGb5K4G4oiJJRGE-GyavfPWGmYWSJxrWXB1ByRTlrEkL6tlauBox-GZjvfAxcXmj_OIETtz8_epajrRn

When Leica sold the product, you never said will can not fix any more, why?

On Fri, Jun 24, 2022 at 10:02 PM [Name] <teeseewoo@gmail.com> wrote:

> You did not said it can not fix any longer, you just need to charge again
> and again , now, you change your promise again?
>
> On Fri, Jun 24, 2022 at 1:50 PM Masney, Kirstin <
> Kirstin.Masney@leica-camera.com> wrote:
>
>> Dear T.C.
>>
>>
>>
>> We explained all this when your camera was here in 2019. The production
>> of the CCD was discontinued in October 2019, sensors are not available any
>> longer, a repair is therefore not possible.
>>
>>
>>
>> Kind regards
>>
>>
>>
>> Kirstin Masney
>>
>> Complaint Manager
>>
>>
>>
>> Leica Camera AG
>>
>> Customer Care
>>
>> Am Leitz-Park 5/ D-35578 Wetzlar / Germany
>>
>> www.leica-camera.com / Kirstin.Masney@leica-camera.com
>>
>> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>>
>>
>>
>> *Von:* [Name] <teeseewoo@gmail.com>
>> *Gesendet:* Donnerstag, 23. Juni 2022 19:20
>> *An:* Masney, Kirstin <Kirstin.Masney@leica-camera.com>
>> *Cc:* Kupfer, Sven <Sven.Kupfer@leica-camera.com>; Brand, Ursula <
>> Ursula.Brand@leica-camera.com>
>> *Betreff:* Re: The Leica Camera seems Cheating Clients, Selling CCD
>> problematic cameras and making expensive annual maintenance fees for
>> customers worldwide.
>>
>>
>>
>> Dear Kirstin, you haven't said that the Leica CCD will have big problems
>> like this. I once trusted the Leica quality, now how can I fix my camera? I
>> just want my camera fixed. I don't need the new Leica which is always
>> cheating customers.
>>
>>
>>
>> Leica promise will fix the camera, and now force customer paying again ?
>>
>>
>>
>> looking for your reply soon.
>>
>>
>>
>> On Thu, Jun 23, 2022 at 7:00 PM Masney, Kirstin <
>> Kirstin.Masney@leica-camera.com> wrote:
>>
>> Dear T.C.,
>>
>>
>>
>> We had extensive correspondence with you in 2019 regarding the M9 sensor
>> topic. All the information and explanations were provided by us including
>> the official regulations and executive managements directives.
>>
>>
>>
>> We will not start this process again. By now, the CCD is no longer
>> available the following upgrade offers are available:
>>
>>
>>
>>
>>
>> If you wish to accept one of these offers, please let us know.
>>
>>
>>
>> Kind regards
>>
>>
>>
>> Kirstin Masney
>>
>> Complaint Manager
>>
>>
>>
>> Leica Camera AG
>>
>> Customer Care
>>
>> Am Leitz-Park 5/ D-35578 Wetzlar / Germany
>>
>> www.leica-camera.com / Kirstin.Masney@leica-camera.com
>>
>> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>>
>>
>>
>> *Von:* [Name] <teeseewoo@gmail.com>
>> *Gesendet:* Montag, 20. Juni 2022 13:22
>> *An:* Masney, Kirstin <Kirstin.Masney@leica-camera.com>; Kupfer, Sven <
>> Sven.Kupfer@leica-camera.com>
>> *Betreff:* Fwd: The Leica Camera seems Cheating Clients, Selling CCD
>> problematic cameras and making expensive annual maintenance fees for
>> customers worldwide.
>>
>>
>>
>> Dear Ursula Kirstin Masney and Sven Kupfer, This is T.C form Hong Kong,
>> these days I traveled with my trusted Leica M9 to Tibet, and today I found
>> all our photos become as following, can you tell me what should I do? what
>> Leica became this quality?
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote:
>>
>> First of all, thank you for your reply. In order to be fair, we will
>> forward your responding colleagues to the major media around the world,
>> including all members of Congress in Germany.
>>
>> As you said in your reply, Leica has been replacing sensors for free for
>> many years. Why? Because of the quality problem, all the Leica machines we
>> purchased, the sensors have problems, and it is not a problem within five
>> years, basically there are problems within three years.
>>
>> The following is my question for you, I hope you can prove the answer:
>>
>> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
>> problems within three years.
>> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
>> know in advance that the sensor will be prone to problems? And more than
>> 90% of the machines have problems?
>> 3. Why do you know that when you make a profit in sales, you will not be
>> charged for the beginning of 2017? Is there any difference between this and
>> cheating?
>> 4. My machine is in your factory for three years, and you have replaced
>> the agent in Asia. I can't contact you for repair. I know that I am on a
>> business trip to Germany and I got your factory in person, but
>> unfortunately, I Another feeling of being cheated. I want to consult you
>> again. Is there a problem with my machine in the factory for three
>> years, or is it a problem after leaving the factory for 5 years?
>> 5. Leica is deliberately selling a camera with a problematic CCD quality.
>> Can it be forced to pay for expensive repairs every three years, in order
>> to make a profit?
>>
>> Finally, as a consumer, you have always advertised that your quality is
>> German quality, good quality, why do you never know that your CCD will have
>> more than 90% chance of being bad in three years when you are selling?
>> Lose, and then continue to charge fees? Do I have to pay you expensive
>> repairs every three years and need to go to Germany in person to deal with
>> them?
>>
>> If you have made it clear that your CCD is easy to break in 2014 and 2015
>> sales, please provide your evidence.
>>
>> If there is no evidence, do you feel reasonable?
>>
>> Is this Leica's professional ethics?
>>
>> Is this your ethical standard?
>>
>> I look forward to your reply and hope that you will answer my relevant
>> questions.
>>
>>
>>
>>
>>
>>
>>
>> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>>
>> Dear Sir,
>>
>>
>>
>> Thank you for your mail.
>>
>>
>>
>>
>>
>> In order to ensure fair and equal service to all our customers, we have
>> specific policies regarding the pricing of our services.
>>
>> Any Leica product comes with a manufacturer’s guarantee that is valid
>> worldwide if the product was purchased from an authorized dealer.
>>
>> If a product was purchased via an unauthorized channel or proof of
>> purchase from an authorized dealer cannot be verified, regular repair
>> charges apply.
>>
>> The terms of warranty as stated in our official documents apply
>> internationally. Proof of purchase from an authorized dealer has to be
>> provided.
>>
>> The standard LEICA product guarantee does not affect your statutory
>> guarantee rights towards the distributor of your LEICA products but does
>> not apply to the
>>
>> manufacturer.
>>
>> In such cases warranty claims have to be addressed with the seller/dealer.
>>
>> In the case of your camera, we sold it to Austria and the purchase
>> receipt you have sent is in Chinese letters and not signed or stamped by
>> any dealer.
>>
>> You may find all the stores / authorized dealers in Greater China on:
>> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>>
>>
>>
>> Leica has been replacing sensors free of charge for some years now and
>> only charged part for the material cost since 01.09.2017 for affected
>> cameras older than 5 years. We did not come by this decision lightly, but
>> are unable to continue this service any longer. Starting on 01.12.2018 a
>> contribution of €1303 + VAT applies.
>>
>>
>>
>> Included in this programme is a free general overhaul of your Leica M
>> camera and a one year warranty on the same terms as for new products. This
>> offer expresses our commitment to conserving the value of the camera.
>>
>>
>>
>> The general overhaul of the Leica M camera includes the following items:
>>
>> •Cleaning and overhaul of the shutter cocking mechanisms
>>
>> •Cleaning and maintenance/repair of the multifunction wheel
>>
>> •Cleaning of the main switch and shutter speed dial
>>
>> •Adjustment of the baseplate locking system
>>
>> •Refurbishment of engravings
>>
>> •Renewal of the protective film on the baseplate
>>
>> •Maintenance/repair of viewfinder displays
>>
>>
>>
>> Upgrade options are still available. Instead of a sensor exchange we
>> offer our customers the option to trade-in the affected camera and to
>> purchase one of the selected camera models to the following attractive
>> conditions. We informed you about this option with the estimate.
>>
>>
>>
>>
>>
>> Kind regards / 此致
>>
>>
>>
>> Customer Care
>> U. Brand
>>
>>
>>
>> Tel.: +49 (0) 6441 2080 189
>> Fax : +49 (0) 6441 2080 339
>> customer.care@leica-camera.com
>>
>>
>>
>>
>>
>> Leica Camera AG
>> Customer Care/ Am Leitz-Park 5 /
>> 35578 Wetzlar / Germany
>>
>> http://de.leica-camera.com/home/
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *Von:* T.C [mailto:teeseewoo@gmail.com]
>> *Gesendet:* Donnerstag, 5. September 2019 23:22
>> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
>> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
>> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
>> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com;
>> Steuer, Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com;
>> Looke, Sandra <Sandra.Looke@leica-camera.com>; spareparts <
>> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
>> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
>> ashley.vansant@thewashingtondailynews.com;
>> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
>> sylvester.rogers@thewashingtondailynews.com;
>> amy.whitaker@thewashingtondailynews.com;
>> caleb.miller@thewashingtondailynews.com;
>> spencer.stanley@thewashingtondailynews.com;
>> german.llodrat@thewashingtondailynews.com;
>> cecilia.prokos@thewashingtondailynews.com;
>> jason.scott@thewashingtondailynews.com;
>> david.cucchiara@thewashingtondailynews.com;
>> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
>> caroline.hudson@thewashingtondailynews.com;
>> vail.rumley@thewashingtondailynews.com
>> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
>> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
>> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
>> *Betreff:* The Leica Camera seems Cheating Clients.
>>
>>
>>
>> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany,
>> has promised consumers that the CCD for digital camera M-System is lifetime
>> warranty and claims to be of high quality.
>>
>>
>>
>> In fact, within five years, I personally went to the headquarters of the
>> Leica company in Germany, and the problems of the camera have been
>> repeatedly and repeatedly, based on the high maintenance costs.
>>
>>
>>
>> Everything promised before, with the change of the agency, Leica's German
>> headquarters also hopes that the customer's promised lifetime maintenance
>> will become a fee-based repair under the overlord clause. The high-quality
>> camera promised before will become damaged every year. Cameras, and camera
>> quality issues are endless.
>>
>>
>>
>> Why is the quality of the camera so low? Why are you constantly promoting
>> high quality cameras?
>>
>>
>>
>> I have written to Leica's public relations department many times, and I
>> have not received a clear answer so far.
>>
>>
>>
>> Therefore, I hope to disclose this letter to the media and hope that
>> Leica can publicly answer the quality of the camera.
>>
>>
>>
>> And more than a few hundred people, in Hong Kong, Taiwan, Macau and
>> mainland China, have received public notice from Leica that they will
>> guarantee the CCD warranty of the Leica M-System camera for life, but the
>> fact is that Leica can always Change the promise, what is the difference
>> between this deception?
>>
>>
>>
>> I look forward to the positive response from Leica, and don't evade the
>> problem.
>>
>>
>>
>> Yours, Sincerely.
>>
>>
>>
>> --
>>
>> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
>> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
>> M-System der Digitalkamera lebenslange Garantie bietet und von hoher
>> Qualität sein soll.
>>
>>
>>
>> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz
>> der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera
>> sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.
>>
>>
>>
>> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge
>> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
>> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
>> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera,
>> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
>> Kameraqualität sind endlos.
>>
>>
>>
>> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
>> hochwertige Kameras?
>>
>>
>>
>> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
>> keine klare Antwort erhalten.
>>
>>
>>
>> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe,
>> dass Leica die Qualität der Kamera öffentlich beantworten kann.
>>
>>
>>
>> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in
>> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
>> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
>> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
>> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
>>
>>
>>
>> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem
>> nicht aus.
>>
>>
>>
>> Ihre
>>
>>
>>
>>
>>
>> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
>>
>> Can you tell me what's the authorized dealer in China and Hong Kong?
>>
>>
>>
>> some media in Hong Kong want to report the Leica quality.
>>
>>
>>
>> In fact, my M9 and M Monochrome did not change for one time, and it
>> broken long time ago ,not this time only. I even don't know it's already
>> broken.
>>
>>
>>
>> Me, and the Leica Fans Association in Hong Kong, will go to the Official
>> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
>> don‘’t inform us before the Leica sell the product.
>>
>>
>>
>> most of us have more than 3 Leica machines, but it's pity we all
>> disappeared these days.
>>
>>
>>
>> Looking for your reply soon.
>>
>>
>>
>> Yours sincerely
>>
>>
>>
>> T.C
>>
>>
>>
>>
>>
>>
>>
>> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
>>
>> Dear Mr. Wu,
>>
>>
>>
>> Thank you for providing us the proof of purchase.
>>
>>
>>
>> Unfortunately, the purchase invoice and receipt provided below are not
>> acknowledgeable.
>>
>> Any Leica product comes with a manufacturer’s guarantee that is valid
>> worldwide if the product was purchased from an authorized dealer. If a
>> product was purchased via an unauthorized channel or proof of purchase
>> from an authorized dealer cannot be verified, regular repair charges apply.
>>
>>
>>
>> In such cases warranty claims have to be addressed with the seller/dealer.
>>
>>
>>
>> Thank you for understanding.
>>
>>
>>
>> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>>
>> Nadine Coletta
>>
>> Leica Camera AG
>> Customer Care
>> Am Leitz-Park 5, D-35578 Wetzlar / Germany
>> www.leica-camera.com / nadine.coletta@leica-camera.com
>> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>>
>>
>>
>> ********************************************************
>>
>>
>>
>> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
>> *Gesendet:* Dienstag, 3. September 2019 08:36
>> *An:* CustomerCare <Customer.Care@leica-camera.com>
>> *Betreff:* Re: LEICA-estimate 1058152
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>>
>> Dear Leica Customer,
>>
>> Your order confirmation/estimate for the above listed service order
>> number can be found in the attachment.
>>
>> You can track the status of your service order anytime under the
>> following link:
>>
>> http://repair.leica-camera.com/service/repairtracking/index.html
>>
>> If you need further assistance, please contact:
>>
>> Customer.Care@leica-camera.com
>> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>>
>> Kind Regards
>>
>> Leica Camera AG
>> Customer Care
>>
>> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
>> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr.
>> Marita Paasch
>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
>> Andreas Kaufmann
>>
>> This message may contain confidential and privileged information. If it
>> has been sent to you in error, please notify the sender immediately by
>> replying to the message and please delete it from your computer.
>>
>>
>>
>> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
>> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr.
>> Marita Paasch
>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
>> Andreas Kaufmann
>>
>> This message may contain confidential and privileged information. If it
>> has been sent to you in error, please notify the sender immediately by
>> replying to the message and please delete it from your computer.
>>
>>
>>
>> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
>> *Vorstand* | Executive Board: Matthias Harsch (CEO) I Michael Grimm
>> (CFO)
>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
>> Andreas Kaufmann
>>
>> This message may contain confidential and privileged information. If it
>> has been sent to you in error, please notify the sender immediately by
>> replying to the message and please delete it from your computer.
>>
>> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
>> *Vorstand* | Executive Board: Matthias Harsch (CEO) I Michael Grimm
>> (CFO)
>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
>> Andreas Kaufmann
>>
>> This message may contain confidential and privileged information. If it
>> has been sent to you in error, please notify the sender immediately by
>> replying to the message and please delete it from your computer.
>>
>

#66 · 2022-06-27T10:38:42Z
From: Kirstin.Masney@leica-camera.com
To: teeseewoo@gmail.com
Subject: AW: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Attachments named in the archive: image001.png; image002.png; image003.png; ANGjdJ-5dBVX4EalhJ5cohVI76CdGzi3p1mrwepKBDaZ9ol_aWsZ1Ikv9Orx_8GiUJfom36n0306OjmBrDqONyxlGjaN4dVm5a8oXXJUEKRoBSeZd2EF2SD-IfkZkuHNAWPbAV0z50hoYhBo6uamnqtEDTtnxRIlwyRfMm3IHYLdoyRIl46BPWbaRiodoxYYE0kXw1sabVa1pte0EXIDFjE_bRe-TTJ3WHPJC4ZLZH6fI4XH8fpSkVl9y114f4sSy_Tlz8_ybkQHg62eX-ZIdZP1WTqRmuhHodLLkA8SOwtnPgTf1ILKUhNO1HViiscjFbDE2gRnpoAW_lp3qH4Id2WKqxEdxynrR4XBLKJ96yq3i80M3LNwAElFuZAMtinahbMQyw_eYi-Nc-NBQ5VD; ANGjdJ8_R8PP-9p1alg-YFLx8AyyzRlzv3j-tbPw9HuzrJqoAqqc

Dear T.C.,

Neither Leica nor any other manufacturer will guarantee that a product can be repaired indefinitely, this is simply not possible. Different factors can lead to a partial or complete repair stop. It is always our goal to sustain our repair capacity for as long as possible.

In case of the M CCD sensors, we stored the largest possible amounts for a long period of time. Manufacturing of the CCD has now been discontinued by our service partner and the needed production equipment was disassembled, subsequent deliveries are therefore no longer possible.

For this reason, we now offer an attractive upgrade program that covers or even exceeds the current value of a functioning M9.

I kindly ask you to refrain from accusing Leica Camera AG of cheating their customers. We have always communicated openly and informed customers regularly. The upgrade offers to newer models are fair.

Kind regards

Kirstin Masney
Complaint Manager

Leica Camera AG
Customer Care
Am Leitz-Park 5/ D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: [Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
Gesendet: Freitag, 24. Juni 2022 16:03
An: Masney, Kirstin <Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>>
Betreff: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

When Leica sold the product, you never said will can not fix any more, why?

On Fri, Jun 24, 2022 at 10:02 PM [Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> wrote:
You did not said it can not fix any longer, you just need to charge again and again , now, you change your promise again?

On Fri, Jun 24, 2022 at 1:50 PM Masney, Kirstin <Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>> wrote:
Dear T.C.

We explained all this when your camera was here in 2019. The production of the CCD was discontinued in October 2019, sensors are not available any longer, a repair is therefore not possible.

Kind regards

Kirstin Masney
Complaint Manager

Leica Camera AG
Customer Care
Am Leitz-Park 5/ D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: [Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
Gesendet: Donnerstag, 23. Juni 2022 19:20
An: Masney, Kirstin <Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>>
Cc: Kupfer, Sven <Sven.Kupfer@leica-camera.com<mailto:Sven.Kupfer@leica-camera.com>>; Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>>
Betreff: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Kirstin, you haven't said that the Leica CCD will have big problems like this. I once trusted the Leica quality, now how can I fix my camera? I just want my camera fixed. I don't need the new Leica which is always cheating customers.

Leica promise will fix the camera, and now force customer paying again ?

looking for your reply soon.

On Thu, Jun 23, 2022 at 7:00 PM Masney, Kirstin <Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>> wrote:
Dear T.C.,

We had extensive correspondence with you in 2019 regarding the M9 sensor topic. All the information and explanations were provided by us including the official regulations and executive managements directives.

We will not start this process again. By now, the CCD is no longer available the following upgrade offers are available:

[cid:image001.png@01D88A22.C40A7350]

If you wish to accept one of these offers, please let us know.

Kind regards

Kirstin Masney
Complaint Manager

Leica Camera AG
Customer Care
Am Leitz-Park 5/ D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: [Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
Gesendet: Montag, 20. Juni 2022 13:22
An: Masney, Kirstin <Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>>; Kupfer, Sven <Sven.Kupfer@leica-camera.com<mailto:Sven.Kupfer@leica-camera.com>>
Betreff: Fwd: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Ursula Kirstin Masney and Sven Kupfer, This is T.C form Hong Kong, these days I traveled with my trusted Leica M9 to Tibet, and today I found all our photos become as following, can you tell me what should I do? what Leica became this quality?
[cid:image002.png@01D88A22.C40A7350]

[cid:image003.png@01D88A22.C40A7350]

On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> wrote:
First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>> 于2019年9月6日周五 下午5:18写道：
Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.
If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.
The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.
The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the
manufacturer.
In such cases warranty claims have to be addressed with the seller/dealer.
In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.
You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:
•Cleaning and overhaul of the shutter cocking mechanisms
•Cleaning and maintenance/repair of the multifunction wheel
•Cleaning of the main switch and shutter speed dial
•Adjustment of the baseplate locking system
•Refurbishment of engravings
•Renewal of the protective film on the baseplate
•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>; Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>>; Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>; Paasch, Marita <Marita.Paasch@leica-camera.com<mailto:Marita.Paasch@leica-camera.com>>; Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>; Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>; Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>; Steuer, Dennis <dennis.steuer@leica-camera.com<mailto:dennis.steuer@leica-camera.com>>; Support@leica-camera.com<mailto:Support@leica-camera.com>; Looke, Sandra <Sandra.Looke@leica-camera.com<mailto:Sandra.Looke@leica-camera.com>>; spareparts <spareparts@leica-camera.com<mailto:spareparts@leica-camera.com>>; info@leica-store.hk<mailto:info@leica-store.hk>; jboswell@bbg.gov<mailto:jboswell@bbg.gov>; info@dw.de<mailto:info@dw.de>; readers.representative@latimes.com<mailto:readers.representative@latimes.com>; opinion@nytimes.com<mailto:opinion@nytimes.com>; ashley.vansant@thewashingtondailynews.com<mailto:ashley.vansant@thewashingtondailynews.com>; gina.lee@thewashingtondailynews.com<mailto:gina.lee@thewashingtondailynews.com>; kim.riggs@thewashingtondailynews.com<mailto:kim.riggs@thewashingtondailynews.com>; sylvester.rogers@thewashingtondailynews.com<mailto:sylvester.rogers@thewashingtondailynews.com>; amy.whitaker@thewashingtondailynews.com<mailto:amy.whitaker@thewashingtondailynews.com>; caleb.miller@thewashingtondailynews.com<mailto:caleb.miller@thewashingtondailynews.com>; spencer.stanley@thewashingtondailynews.com<mailto:spencer.stanley@thewashingtondailynews.com>; german.llodrat@thewashingtondailynews.com<mailto:german.llodrat@thewashingtondailynews.com>; cecilia.prokos@thewashingtondailynews.com<mailto:cecilia.prokos@thewashingtondailynews.com>; jason.scott@thewashingtondailynews.com<mailto:jason.scott@thewashingtondailynews.com>; david.cucchiara@thewashingtondailynews.com<mailto:david.cucchiara@thewashingtondailynews.com>; jonathan.rowe@thewashingtondailynews.com<mailto:jonathan.rowe@thewashingtondailynews.com>; \editor@people.com<mailto:editor@people.com>; caroline.hudson@thewashingtondailynews.com<mailto:caroline.hudson@thewashingtondailynews.com>; vail.rumley@thewashingtondailynews.com<mailto:vail.rumley@thewashingtondailynews.com>
Cc: 'info@ap.org<mailto:info@ap.org>，' <info@ap.org<mailto:info@ap.org>>; bluesky@tribune.com<mailto:bluesky@tribune.com>; bcjones@usatoday.com<mailto:bcjones@usatoday.com>; laturner@usatoday.com<mailto:laturner@usatoday.com>; dcarruth@usatoday.com<mailto:dcarruth@usatoday.com>; vbradley@usatoday.com<mailto:vbradley@usatoday.com>; rmensah@usatoday.com<mailto:rmensah@usatoday.com>; accuracy@usatoday.com<mailto:accuracy@usatoday.com>
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--
Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> 于2019年9月4日周三 下午9:59写道：
Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2019年9月4日周三 下午8:46写道：
Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>>
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta <customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>> 于2019年8月5日周一 下午8:00写道：
Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO)
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO)
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO)
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#67 · 2022-06-27T15:38:53Z
From: teeseewoo@gmail.com
To: Kirstin.Masney@leica-camera.com
Subject: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Attachments named in the archive: image001.png; image002.png; image003.png; ANGjdJ-KzmR0y3M1FOIajMhOtB-qi1wGcYbHRxnlg2PRFiKJ62Z7THbcusDy_HwtkX52yNEJW_IiJa1C1c02Giel_ArzmuV3iOHpHRN8ErQYjv2wKPVwHBgvGF1YAxQFVPiF-sH_j0c5CK2Vbv7tsXdSZrVTBJdUPPufml3hpoMPSyTccqIEIL0b-nNt7DUWnmOhXcAx05AiT_FVOkey8QF1gK03GMnLmlzGfOkRc7PaoaAOBqC0K61ufhTPWy3Do00DfF8KON5iQtojDaMcuQgEJwdAdrvLYwLRt80kQhkcZiioanWRxrhmSoWuxHU; ANGjdJ9yzHF9Weudp9c4cTimrrX8XF-drYUe6tZtyXs6wBw3KpRoTSvSjCbHzKAmRtKyh7XNqNR5TawCY1vK4Cm95hKcI4_yayZa13sWecu2IjUQzZ-fz-w0VeXk9zPX7fSwjz8OS

Dear Masney, I feel disappointed for your email and sad that you work in
this company, if you told us this situation before I bought the M camera,
it’s reasonable, I hope you can take a time to review how Leica Promote the
M, and how Leica delete the evidence and look back what you say now, I will
keep sharing my M photo to public until Leica Camera can face the
question .

On Mon, Jun 27, 2022 at 18:38 Masney, Kirstin <
Kirstin.Masney@leica-camera.com> wrote:

> Dear T.C.,
>
>
>
> Neither Leica nor any other manufacturer will guarantee that a product can
> be repaired indefinitely, this is simply not possible. Different factors
> can lead to a partial or complete repair stop. It is always our goal to
> sustain our repair capacity for as long as possible.
>
>
>
> In case of the M CCD sensors, we stored the largest possible amounts for a
> long period of time. Manufacturing of the CCD has now been discontinued by
> our service partner and the needed production equipment was disassembled,
> subsequent deliveries are therefore no longer possible.
>
>
>
> For this reason, we now offer an attractive upgrade program that covers or
> even exceeds the current value of a functioning M9.
>
>
>
> I kindly ask you to refrain from accusing Leica Camera AG of cheating
> their customers. We have always communicated openly and informed customers
> regularly. The upgrade offers to newer models are fair.
>
>
>
>
>
> Kind regards
>
>
>
> Kirstin Masney
>
> Complaint Manager
>
>
>
> Leica Camera AG
>
> Customer Care
>
> Am Leitz-Park 5/ D-35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
>
> www.leica-camera.com / Kirstin.Masney@leica-camera.com
>
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> *Von:* [Name] <teeseewoo@gmail.com>
> *Gesendet:* Freitag, 24. Juni 2022 16:03
> *An:* Masney, Kirstin <Kirstin.Masney@leica-camera.com>
> *Betreff:* Re: The Leica Camera seems Cheating Clients, Selling CCD
> problematic cameras and making expensive annual maintenance fees for
> customers worldwide.
>
>
>
> When Leica sold the product, you never said will can not fix any more,
> why?
>
>
>
> On Fri, Jun 24, 2022 at 10:02 PM [Name] <teeseewoo@gmail.com> wrote:
>
> You did not said it can not fix any longer, you just need to charge again
> and again , now, you change your promise again?
>
>
>
> On Fri, Jun 24, 2022 at 1:50 PM Masney, Kirstin <
> Kirstin.Masney@leica-camera.com> wrote:
>
> Dear T.C.
>
>
>
> We explained all this when your camera was here in 2019. The production of
> the CCD was discontinued in October 2019, sensors are not available any
> longer, a repair is therefore not possible.
>
>
>
> Kind regards
>
>
>
> Kirstin Masney
>
> Complaint Manager
>
>
>
> Leica Camera AG
>
> Customer Care
>
> Am Leitz-Park 5/ D-35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
>
> www.leica-camera.com / Kirstin.Masney@leica-camera.com
>
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> *Von:* [Name] <teeseewoo@gmail.com>
> *Gesendet:* Donnerstag, 23. Juni 2022 19:20
> *An:* Masney, Kirstin <Kirstin.Masney@leica-camera.com>
> *Cc:* Kupfer, Sven <Sven.Kupfer@leica-camera.com>; Brand, Ursula <
> Ursula.Brand@leica-camera.com>
> *Betreff:* Re: The Leica Camera seems Cheating Clients, Selling CCD
> problematic cameras and making expensive annual maintenance fees for
> customers worldwide.
>
>
>
> Dear Kirstin, you haven't said that the Leica CCD will have big problems
> like this. I once trusted the Leica quality, now how can I fix my camera? I
> just want my camera fixed. I don't need the new Leica which is always
> cheating customers.
>
>
>
> Leica promise will fix the camera, and now force customer paying again ?
>
>
>
> looking for your reply soon.
>
>
>
> On Thu, Jun 23, 2022 at 7:00 PM Masney, Kirstin <
> Kirstin.Masney@leica-camera.com> wrote:
>
> Dear T.C.,
>
>
>
> We had extensive correspondence with you in 2019 regarding the M9 sensor
> topic. All the information and explanations were provided by us including
> the official regulations and executive managements directives.
>
>
>
> We will not start this process again. By now, the CCD is no longer
> available the following upgrade offers are available:
>
>
>
>
>
> If you wish to accept one of these offers, please let us know.
>
>
>
> Kind regards
>
>
>
> Kirstin Masney
>
> Complaint Manager
>
>
>
> Leica Camera AG
>
> Customer Care
>
> Am Leitz-Park 5/ D-35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
>
> www.leica-camera.com / Kirstin.Masney@leica-camera.com
>
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> *Von:* [Name] <teeseewoo@gmail.com>
> *Gesendet:* Montag, 20. Juni 2022 13:22
> *An:* Masney, Kirstin <Kirstin.Masney@leica-camera.com>; Kupfer, Sven <
> Sven.Kupfer@leica-camera.com>
> *Betreff:* Fwd: The Leica Camera seems Cheating Clients, Selling CCD
> problematic cameras and making expensive annual maintenance fees for
> customers worldwide.
>
>
>
> Dear Ursula Kirstin Masney and Sven Kupfer, This is T.C form Hong Kong,
> these days I traveled with my trusted Leica M9 to Tibet, and today I found
> all our photos become as following, can you tell me what should I do? what
> Leica became this quality?
>
>
>
>
>
>
>
>
>
> On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote:
>
> First of all, thank you for your reply. In order to be fair, we will
> forward your responding colleagues to the major media around the world,
> including all members of Congress in Germany.
>
> As you said in your reply, Leica has been replacing sensors for free for
> many years. Why? Because of the quality problem, all the Leica machines we
> purchased, the sensors have problems, and it is not a problem within five
> years, basically there are problems within three years.
>
> The following is my question for you, I hope you can prove the answer:
>
> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
> problems within three years.
> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
> know in advance that the sensor will be prone to problems? And more than
> 90% of the machines have problems?
> 3. Why do you know that when you make a profit in sales, you will not be
> charged for the beginning of 2017? Is there any difference between this and
> cheating?
> 4. My machine is in your factory for three years, and you have replaced
> the agent in Asia. I can't contact you for repair. I know that I am on a
> business trip to Germany and I got your factory in person, but
> unfortunately, I Another feeling of being cheated. I want to consult you
> again. Is there a problem with my machine in the factory for three years,
> or is it a problem after leaving the factory for 5 years?
> 5. Leica is deliberately selling a camera with a problematic CCD quality.
> Can it be forced to pay for expensive repairs every three years, in order
> to make a profit?
>
> Finally, as a consumer, you have always advertised that your quality is
> German quality, good quality, why do you never know that your CCD will have
> more than 90% chance of being bad in three years when you are selling?
> Lose, and then continue to charge fees? Do I have to pay you expensive
> repairs every three years and need to go to Germany in person to deal with
> them?
>
> If you have made it clear that your CCD is easy to break in 2014 and 2015
> sales, please provide your evidence.
>
> If there is no evidence, do you feel reasonable?
>
> Is this Leica's professional ethics?
>
> Is this your ethical standard?
>
> I look forward to your reply and hope that you will answer my relevant
> questions.
>
>
>
>
>
>
>
> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>
> Dear Sir,
>
>
>
> Thank you for your mail.
>
>
>
>
>
> In order to ensure fair and equal service to all our customers, we have
> specific policies regarding the pricing of our services.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer.
>
> If a product was purchased via an unauthorized channel or proof of
> purchase from an authorized dealer cannot be verified, regular repair
> charges apply.
>
> The terms of warranty as stated in our official documents apply
> internationally. Proof of purchase from an authorized dealer has to be
> provided.
>
> The standard LEICA product guarantee does not affect your statutory
> guarantee rights towards the distributor of your LEICA products but does
> not apply to the
>
> manufacturer.
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
> In the case of your camera, we sold it to Austria and the purchase receipt
> you have sent is in Chinese letters and not signed or stamped by any dealer.
>
> You may find all the stores / authorized dealers in Greater China on:
> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>
>
>
> Leica has been replacing sensors free of charge for some years now and
> only charged part for the material cost since 01.09.2017 for affected
> cameras older than 5 years. We did not come by this decision lightly, but
> are unable to continue this service any longer. Starting on 01.12.2018 a
> contribution of €1303 + VAT applies.
>
>
>
> Included in this programme is a free general overhaul of your Leica M
> camera and a one year warranty on the same terms as for new products. This
> offer expresses our commitment to conserving the value of the camera.
>
>
>
> The general overhaul of the Leica M camera includes the following items:
>
> •Cleaning and overhaul of the shutter cocking mechanisms
>
> •Cleaning and maintenance/repair of the multifunction wheel
>
> •Cleaning of the main switch and shutter speed dial
>
> •Adjustment of the baseplate locking system
>
> •Refurbishment of engravings
>
> •Renewal of the protective film on the baseplate
>
> •Maintenance/repair of viewfinder displays
>
>
>
> Upgrade options are still available. Instead of a sensor exchange we offer
> our customers the option to trade-in the affected camera and to purchase
> one of the selected camera models to the following attractive conditions.
> We informed you about this option with the estimate.
>
>
>
>
>
> Kind regards / 此致
>
>
>
> Customer Care
> U. Brand
>
>
>
> Tel.: +49 (0) 6441 2080 189
> Fax : +49 (0) 6441 2080 339
> customer.care@leica-camera.com
>
>
>
>
>
> Leica Camera AG
> Customer Care/ Am Leitz-Park 5 /
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
> 35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
>
> http://de.leica-camera.com/home/
>
>
>
>
>
>
>
>
>
>
>
> *Von:* T.C [mailto:teeseewoo@gmail.com]
> *Gesendet:* Donnerstag, 5. September 2019 23:22
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer,
> Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke,
> Sandra <Sandra.Looke@leica-camera.com>; spareparts <
> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
> ashley.vansant@thewashingtondailynews.com;
> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
> sylvester.rogers@thewashingtondailynews.com;
> amy.whitaker@thewashingtondailynews.com;
> caleb.miller@thewashingtondailynews.com;
> spencer.stanley@thewashingtondailynews.com;
> german.llodrat@thewashingtondailynews.com;
> cecilia.prokos@thewashingtondailynews.com;
> jason.scott@thewashingtondailynews.com;
> david.cucchiara@thewashingtondailynews.com;
> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
> caroline.hudson@thewashingtondailynews.com;
> vail.rumley@thewashingtondailynews.com
> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
> *Betreff:* The Leica Camera seems Cheating Clients.
>
>
>
> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany,
> has promised consumers that the CCD for digital camera M-System is lifetime
> warranty and claims to be of high quality.
>
>
>
> In fact, within five years, I personally went to the headquarters of the
> Leica company in Germany, and the problems of the camera have been
> repeatedly and repeatedly, based on the high maintenance costs.
>
>
>
> Everything promised before, with the change of the agency, Leica's German
> headquarters also hopes that the customer's promised lifetime maintenance
> will become a fee-based repair under the overlord clause. The high-quality
> camera promised before will become damaged every year. Cameras, and camera
> quality issues are endless.
>
>
>
> Why is the quality of the camera so low? Why are you constantly promoting
> high quality cameras?
>
>
>
> I have written to Leica's public relations department many times, and I
> have not received a clear answer so far.
>
>
>
> Therefore, I hope to disclose this letter to the media and hope that Leica
> can publicly answer the quality of the camera.
>
>
>
> And more than a few hundred people, in Hong Kong, Taiwan, Macau and
> mainland China, have received public notice from Leica that they will
> guarantee the CCD warranty of the Leica M-System camera for life, but the
> fact is that Leica can always Change the promise, what is the difference
> between this deception?
>
>
>
> I look forward to the positive response from Leica, and don't evade the
> problem.
>
>
>
> Yours, Sincerely.
>
>
>
> --
>
> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
> M-System der Digitalkamera lebenslange Garantie bietet und von hoher
> Qualität sein soll.
>
>
>
> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz
> der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera
> sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.
>
>
>
> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge
> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera,
> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
> Kameraqualität sind endlos.
>
>
>
> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
> hochwertige Kameras?
>
>
>
> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
> keine klare Antwort erhalten.
>
>
>
> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe,
> dass Leica die Qualität der Kamera öffentlich beantworten kann.
>
>
>
> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in
> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
>
>
>
> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem
> nicht aus.
>
>
>
> Ihre
>
>
>
>
>
> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
>
> Can you tell me what's the authorized dealer in China and Hong Kong?
>
>
>
> some media in Hong Kong want to report the Leica quality.
>
>
>
> In fact, my M9 and M Monochrome did not change for one time, and it broken
> long time ago ,not this time only. I even don't know it's already broken.
>
>
>
> Me, and the Leica Fans Association in Hong Kong, will go to the Official
> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
> don‘’t inform us before the Leica sell the product.
>
>
>
> most of us have more than 3 Leica machines, but it's pity we all
> disappeared these days.
>
>
>
> Looking for your reply soon.
>
>
>
> Yours sincerely
>
>
>
> T.C
>
>
>
>
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
>
> Dear Mr. Wu,
>
>
>
> Thank you for providing us the proof of purchase.
>
>
>
> Unfortunately, the purchase invoice and receipt provided below are not
> acknowledgeable.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer. If a
> product was purchased via an unauthorized channel or proof of purchase
> from an authorized dealer cannot be verified, regular repair charges apply.
>
>
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
>
>
> Thank you for understanding.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5,+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ********************************************************
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Dienstag, 3. September 2019 08:36
> *An:* CustomerCare <Customer.Care@leica-camera.com>
> *Betreff:* Re: LEICA-estimate 1058152
>
>
>
>
>
>
>
>
>
>
>
> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>
> Dear Leica Customer,
>
> Your order confirmation/estimate for the above listed service order
> number can be found in the attachment.
>
> You can track the status of your service order anytime under the
> following link:
>
> http://repair.leica-camera.com/service/repairtracking/index.html
>
> If you need further assistance, please contact:
>
> Customer.Care@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
> Kind Regards
>
> Leica Camera AG
> Customer Care
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO)
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO)
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO)
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>

#68 · 2022-06-27T15:42:15Z
From: teeseewoo@gmail.com
To: Kirstin.Masney@leica-camera.com
Subject: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Attachments named in the archive: image001.png; image002.png; image003.png; ANGjdJ_uT9MpqYBXFNAzhS89sFKSVV6uGN8mUv6NjMdvYYs9s710UJ4-hkMM6s6ulToTKgHE-98p4o508Xlu6zNjKmRPOl0ABJ17meRIXxyhaENcL_88P5spZErvF0GV3Npj_xEFURXAMaoOZScztszJxLBiRr4AvyP2lufb8sSusOxYVOK5fjQXPl-tIgQbVYW1G05V9g2kqfJghfu47n6GZqeNMv500LO2umtNY5tCoLHv3E5kuqXhUoqxNip5ncX0voQkQwieIe1Id5MoKpkxmo4vsdtm8WC1-xBHLuZf5UGdjhY4RYEiWjIorTU; ANGjdJ8qk0kyNECnL_YNYt4Xjs2h6WhAdpMLa_45hpQsLJyj60ZZLquQeiB44ot9SnJHLgj0q3eQN_Um_HBoPWDPUnnflgfc5AjZKigDbD1uYXIAstGfy7wh-FIKKKiEIZx5TLF2-

I hope you can have a look at the evidence : www.leica.gmbh,
Leica had promise PERM fix for M, you can ask your CEO, how Leica cheating
clients!!!!

On Mon, Jun 27, 2022 at 6:38 PM Masney, Kirstin <
Kirstin.Masney@leica-camera.com> wrote:

> Dear T.C.,
>
>
>
> Neither Leica nor any other manufacturer will guarantee that a product can
> be repaired indefinitely, this is simply not possible. Different factors
> can lead to a partial or complete repair stop. It is always our goal to
> sustain our repair capacity for as long as possible.
>
>
>
> In case of the M CCD sensors, we stored the largest possible amounts for a
> long period of time. Manufacturing of the CCD has now been discontinued by
> our service partner and the needed production equipment was disassembled,
> subsequent deliveries are therefore no longer possible.
>
>
>
> For this reason, we now offer an attractive upgrade program that covers or
> even exceeds the current value of a functioning M9.
>
>
>
> I kindly ask you to refrain from accusing Leica Camera AG of cheating
> their customers. We have always communicated openly and informed customers
> regularly. The upgrade offers to newer models are fair.
>
>
>
>
>
> Kind regards
>
>
>
> Kirstin Masney
>
> Complaint Manager
>
>
>
> Leica Camera AG
>
> Customer Care
>
> Am Leitz-Park 5/ D-35578 Wetzlar / Germany
>
> www.leica-camera.com / Kirstin.Masney@leica-camera.com
>
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> *Von:* [Name] <teeseewoo@gmail.com>
> *Gesendet:* Freitag, 24. Juni 2022 16:03
> *An:* Masney, Kirstin <Kirstin.Masney@leica-camera.com>
> *Betreff:* Re: The Leica Camera seems Cheating Clients, Selling CCD
> problematic cameras and making expensive annual maintenance fees for
> customers worldwide.
>
>
>
> When Leica sold the product, you never said will can not fix any more,
> why?
>
>
>
> On Fri, Jun 24, 2022 at 10:02 PM [Name] <teeseewoo@gmail.com> wrote:
>
> You did not said it can not fix any longer, you just need to charge again
> and again , now, you change your promise again?
>
>
>
> On Fri, Jun 24, 2022 at 1:50 PM Masney, Kirstin <
> Kirstin.Masney@leica-camera.com> wrote:
>
> Dear T.C.
>
>
>
> We explained all this when your camera was here in 2019. The production of
> the CCD was discontinued in October 2019, sensors are not available any
> longer, a repair is therefore not possible.
>
>
>
> Kind regards
>
>
>
> Kirstin Masney
>
> Complaint Manager
>
>
>
> Leica Camera AG
>
> Customer Care
>
> Am Leitz-Park 5/ D-35578 Wetzlar / Germany
>
> www.leica-camera.com / Kirstin.Masney@leica-camera.com
>
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> *Von:* [Name] <teeseewoo@gmail.com>
> *Gesendet:* Donnerstag, 23. Juni 2022 19:20
> *An:* Masney, Kirstin <Kirstin.Masney@leica-camera.com>
> *Cc:* Kupfer, Sven <Sven.Kupfer@leica-camera.com>; Brand, Ursula <
> Ursula.Brand@leica-camera.com>
> *Betreff:* Re: The Leica Camera seems Cheating Clients, Selling CCD
> problematic cameras and making expensive annual maintenance fees for
> customers worldwide.
>
>
>
> Dear Kirstin, you haven't said that the Leica CCD will have big problems
> like this. I once trusted the Leica quality, now how can I fix my camera? I
> just want my camera fixed. I don't need the new Leica which is always
> cheating customers.
>
>
>
> Leica promise will fix the camera, and now force customer paying again ?
>
>
>
> looking for your reply soon.
>
>
>
> On Thu, Jun 23, 2022 at 7:00 PM Masney, Kirstin <
> Kirstin.Masney@leica-camera.com> wrote:
>
> Dear T.C.,
>
>
>
> We had extensive correspondence with you in 2019 regarding the M9 sensor
> topic. All the information and explanations were provided by us including
> the official regulations and executive managements directives.
>
>
>
> We will not start this process again. By now, the CCD is no longer
> available the following upgrade offers are available:
>
>
>
>
>
> If you wish to accept one of these offers, please let us know.
>
>
>
> Kind regards
>
>
>
> Kirstin Masney
>
> Complaint Manager
>
>
>
> Leica Camera AG
>
> Customer Care
>
> Am Leitz-Park 5/ D-35578 Wetzlar / Germany
>
> www.leica-camera.com / Kirstin.Masney@leica-camera.com
>
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> *Von:* [Name] <teeseewoo@gmail.com>
> *Gesendet:* Montag, 20. Juni 2022 13:22
> *An:* Masney, Kirstin <Kirstin.Masney@leica-camera.com>; Kupfer, Sven <
> Sven.Kupfer@leica-camera.com>
> *Betreff:* Fwd: The Leica Camera seems Cheating Clients, Selling CCD
> problematic cameras and making expensive annual maintenance fees for
> customers worldwide.
>
>
>
> Dear Ursula Kirstin Masney and Sven Kupfer, This is T.C form Hong Kong,
> these days I traveled with my trusted Leica M9 to Tibet, and today I found
> all our photos become as following, can you tell me what should I do? what
> Leica became this quality?
>
>
>
>
>
>
>
>
>
> On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote:
>
> First of all, thank you for your reply. In order to be fair, we will
> forward your responding colleagues to the major media around the world,
> including all members of Congress in Germany.
>
> As you said in your reply, Leica has been replacing sensors for free for
> many years. Why? Because of the quality problem, all the Leica machines we
> purchased, the sensors have problems, and it is not a problem within five
> years, basically there are problems within three years.
>
> The following is my question for you, I hope you can prove the answer:
>
> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
> problems within three years.
> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
> know in advance that the sensor will be prone to problems? And more than
> 90% of the machines have problems?
> 3. Why do you know that when you make a profit in sales, you will not be
> charged for the beginning of 2017? Is there any difference between this and
> cheating?
> 4. My machine is in your factory for three years, and you have replaced
> the agent in Asia. I can't contact you for repair. I know that I am on a
> business trip to Germany and I got your factory in person, but
> unfortunately, I Another feeling of being cheated. I want to consult you
> again. Is there a problem with my machine in the factory for three years,
> or is it a problem after leaving the factory for 5 years?
> 5. Leica is deliberately selling a camera with a problematic CCD quality.
> Can it be forced to pay for expensive repairs every three years, in order
> to make a profit?
>
> Finally, as a consumer, you have always advertised that your quality is
> German quality, good quality, why do you never know that your CCD will have
> more than 90% chance of being bad in three years when you are selling?
> Lose, and then continue to charge fees? Do I have to pay you expensive
> repairs every three years and need to go to Germany in person to deal with
> them?
>
> If you have made it clear that your CCD is easy to break in 2014 and 2015
> sales, please provide your evidence.
>
> If there is no evidence, do you feel reasonable?
>
> Is this Leica's professional ethics?
>
> Is this your ethical standard?
>
> I look forward to your reply and hope that you will answer my relevant
> questions.
>
>
>
>
>
>
>
> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>
> Dear Sir,
>
>
>
> Thank you for your mail.
>
>
>
>
>
> In order to ensure fair and equal service to all our customers, we have
> specific policies regarding the pricing of our services.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer.
>
> If a product was purchased via an unauthorized channel or proof of
> purchase from an authorized dealer cannot be verified, regular repair
> charges apply.
>
> The terms of warranty as stated in our official documents apply
> internationally. Proof of purchase from an authorized dealer has to be
> provided.
>
> The standard LEICA product guarantee does not affect your statutory
> guarantee rights towards the distributor of your LEICA products but does
> not apply to the
>
> manufacturer.
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
> In the case of your camera, we sold it to Austria and the purchase receipt
> you have sent is in Chinese letters and not signed or stamped by any dealer.
>
> You may find all the stores / authorized dealers in Greater China on:
> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>
>
>
> Leica has been replacing sensors free of charge for some years now and
> only charged part for the material cost since 01.09.2017 for affected
> cameras older than 5 years. We did not come by this decision lightly, but
> are unable to continue this service any longer. Starting on 01.12.2018 a
> contribution of €1303 + VAT applies.
>
>
>
> Included in this programme is a free general overhaul of your Leica M
> camera and a one year warranty on the same terms as for new products. This
> offer expresses our commitment to conserving the value of the camera.
>
>
>
> The general overhaul of the Leica M camera includes the following items:
>
> •Cleaning and overhaul of the shutter cocking mechanisms
>
> •Cleaning and maintenance/repair of the multifunction wheel
>
> •Cleaning of the main switch and shutter speed dial
>
> •Adjustment of the baseplate locking system
>
> •Refurbishment of engravings
>
> •Renewal of the protective film on the baseplate
>
> •Maintenance/repair of viewfinder displays
>
>
>
> Upgrade options are still available. Instead of a sensor exchange we offer
> our customers the option to trade-in the affected camera and to purchase
> one of the selected camera models to the following attractive conditions.
> We informed you about this option with the estimate.
>
>
>
>
>
> Kind regards / 此致
>
>
>
> Customer Care
> U. Brand
>
>
>
> Tel.: +49 (0) 6441 2080 189
> Fax : +49 (0) 6441 2080 339
> customer.care@leica-camera.com
>
>
>
>
>
> Leica Camera AG
> Customer Care/ Am Leitz-Park 5 /
> 35578 Wetzlar / Germany
>
> http://de.leica-camera.com/home/
>
>
>
>
>
>
>
>
>
>
>
> *Von:* T.C [mailto:teeseewoo@gmail.com]
> *Gesendet:* Donnerstag, 5. September 2019 23:22
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer,
> Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke,
> Sandra <Sandra.Looke@leica-camera.com>; spareparts <
> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
> ashley.vansant@thewashingtondailynews.com;
> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
> sylvester.rogers@thewashingtondailynews.com;
> amy.whitaker@thewashingtondailynews.com;
> caleb.miller@thewashingtondailynews.com;
> spencer.stanley@thewashingtondailynews.com;
> german.llodrat@thewashingtondailynews.com;
> cecilia.prokos@thewashingtondailynews.com;
> jason.scott@thewashingtondailynews.com;
> david.cucchiara@thewashingtondailynews.com;
> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
> caroline.hudson@thewashingtondailynews.com;
> vail.rumley@thewashingtondailynews.com
> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
> *Betreff:* The Leica Camera seems Cheating Clients.
>
>
>
> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany,
> has promised consumers that the CCD for digital camera M-System is lifetime
> warranty and claims to be of high quality.
>
>
>
> In fact, within five years, I personally went to the headquarters of the
> Leica company in Germany, and the problems of the camera have been
> repeatedly and repeatedly, based on the high maintenance costs.
>
>
>
> Everything promised before, with the change of the agency, Leica's German
> headquarters also hopes that the customer's promised lifetime maintenance
> will become a fee-based repair under the overlord clause. The high-quality
> camera promised before will become damaged every year. Cameras, and camera
> quality issues are endless.
>
>
>
> Why is the quality of the camera so low? Why are you constantly promoting
> high quality cameras?
>
>
>
> I have written to Leica's public relations department many times, and I
> have not received a clear answer so far.
>
>
>
> Therefore, I hope to disclose this letter to the media and hope that Leica
> can publicly answer the quality of the camera.
>
>
>
> And more than a few hundred people, in Hong Kong, Taiwan, Macau and
> mainland China, have received public notice from Leica that they will
> guarantee the CCD warranty of the Leica M-System camera for life, but the
> fact is that Leica can always Change the promise, what is the difference
> between this deception?
>
>
>
> I look forward to the positive response from Leica, and don't evade the
> problem.
>
>
>
> Yours, Sincerely.
>
>
>
> --
>
> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
> M-System der Digitalkamera lebenslange Garantie bietet und von hoher
> Qualität sein soll.
>
>
>
> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz
> der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera
> sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.
>
>
>
> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge
> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera,
> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
> Kameraqualität sind endlos.
>
>
>
> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
> hochwertige Kameras?
>
>
>
> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
> keine klare Antwort erhalten.
>
>
>
> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe,
> dass Leica die Qualität der Kamera öffentlich beantworten kann.
>
>
>
> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in
> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
>
>
>
> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem
> nicht aus.
>
>
>
> Ihre
>
>
>
>
>
> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
>
> Can you tell me what's the authorized dealer in China and Hong Kong?
>
>
>
> some media in Hong Kong want to report the Leica quality.
>
>
>
> In fact, my M9 and M Monochrome did not change for one time, and it broken
> long time ago ,not this time only. I even don't know it's already broken.
>
>
>
> Me, and the Leica Fans Association in Hong Kong, will go to the Official
> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
> don‘’t inform us before the Leica sell the product.
>
>
>
> most of us have more than 3 Leica machines, but it's pity we all
> disappeared these days.
>
>
>
> Looking for your reply soon.
>
>
>
> Yours sincerely
>
>
>
> T.C
>
>
>
>
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
>
> Dear Mr. Wu,
>
>
>
> Thank you for providing us the proof of purchase.
>
>
>
> Unfortunately, the purchase invoice and receipt provided below are not
> acknowledgeable.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer. If a
> product was purchased via an unauthorized channel or proof of purchase
> from an authorized dealer cannot be verified, regular repair charges apply.
>
>
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
>
>
> Thank you for understanding.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ********************************************************
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Dienstag, 3. September 2019 08:36
> *An:* CustomerCare <Customer.Care@leica-camera.com>
> *Betreff:* Re: LEICA-estimate 1058152
>
>
>
>
>
>
>
>
>
>
>
> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>
> Dear Leica Customer,
>
> Your order confirmation/estimate for the above listed service order
> number can be found in the attachment.
>
> You can track the status of your service order anytime under the
> following link:
>
> http://repair.leica-camera.com/service/repairtracking/index.html
>
> If you need further assistance, please contact:
>
> Customer.Care@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
> Kind Regards
>
> Leica Camera AG
> Customer Care
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO)
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO)
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO)
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>

031. Auto Reply / Automatische Antwort

thread 16d0614c68ed5b67 · 2019-09-06 · 0 characters

Auto Reply / Automatische Antwort

Thread ID 16d0614c68ed5b67 · messages 0 · 2019-09-06T10:18:07Z → 2019-09-06T12:48:11Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

032. Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

thread 16d069e1a54fe1ab · 2019-09-06 · 204,427 characters

Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Thread ID 16d069e1a54fe1ab · messages 20 · 2019-09-06T12:48:00Z → 2019-09-07T21:22:28Z

#1 · 2019-09-06T12:48:00Z
From: teeseewoo@gmail.com
To: Nadine.Coletta@leica-camera.com, Ursula.Brand-Gerheim@leica-camera.com, Mathias.Harsch@leica-camera.com, Marita.Paasch@leica-camera.com, Beate.Berns@leica-camera.com, Fedja.Bobanovi@leica-camera.com, Andreas.Hecker@leica-camera.com, dennis.steuer@leica-camera.com, Support@leica-camera.com, sandra.looke@leica-camera.com, spareparts@leica-camera.com, info@leica-store.hk, jboswell@bbg.gov, info@dw.de, readers.representative@latimes.com, opinion@nytimes.com, ashley.vansant@thewashingtondailynews.com, gina.lee@thewashingtondailynews.com, kim.riggs@thewashingtondailynews.com, sylvester.rogers@thewashingtondailynews.com, amy.whitaker@thewashingtondailynews.com, caleb.miller@thewashingtondailynews.com, spencer.stanley@thewashingtondailynews.com, german.llodrat@thewashingtondailynews.com, cecilia.prokos@thewashingtondailynews.com, jason.scott@thewashingtondailynews.com, david.cucchiara@thewashingtondailynews.com, jonathan.rowe@thewashingtondailynews.com, \editor@people.com, caroline.hudson@thewashingtondailynews.com, vail.rumley@thewashingtondailynews.com
Cc: info@ap.org, bluesky@tribune.com, bcjones@usatoday.com, laturner@usatoday.com, dcarruth@usatoday.com, vbradley@usatoday.com, rmensah@usatoday.com, accuracy@usatoday.com, christian.wigand@ec.europa.eu, athina.reuter@ec.europa.eu, sara.soumillion@ec.europa.eu, lucia.caudet@ec.europa.eu, marietta.grammenou@ec.europa.eu, renate.nikolay@ec.europa.eu, vera-jourova-contact@ec.europa.eu, daniel.braun@ec.europa.eu, monika.ladmanova@ec.europa.eu, eduard.hulicius@ec.europa.eu, simona.constantin@ec.europa.eu, kevin.oconnell@ec.europa.eu, Miriam.HARTIEL@ec.europa.eu, anezka.machackova@ec.europa.eu, ronnie@4h.co.il, bhind@intnet.mu, Ardesa@ardesa.com, info@balticoptics.lv
Subject: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our third letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> > 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com <mailto:teeseewoo@gmail.com> ]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com <mailto:Nadine.Coletta@leica-camera.com> >; Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> >; Mathias.Harsch@leica-camera.com <mailto:Mathias.Harsch@leica-camera.com> ; Paasch, Marita <Marita.Paasch@leica-camera.com <mailto:Marita.Paasch@leica-camera.com> >; Beate.Berns@leica-camera.com <mailto:Beate.Berns@leica-camera.com> ; Fedja.Bobanovi@leica-camera.com <mailto:Fedja.Bobanovi@leica-camera.com> ; Andreas.Hecker@leica-camera.com <mailto:Andreas.Hecker@leica-camera.com> ; Steuer, Dennis <dennis.steuer@leica-camera.com <mailto:dennis.steuer@leica-camera.com> >; Support@leica-camera.com <mailto:Support@leica-camera.com> ; Looke, Sandra <Sandra.Looke@leica-camera.com <mailto:Sandra.Looke@leica-camera.com> >; spareparts <spareparts@leica-camera.com <mailto:spareparts@leica-camera.com> >; info@leica-store.hk <mailto:info@leica-store.hk> ; jboswell@bbg.gov <mailto:jboswell@bbg.gov> ; info@dw.de <mailto:info@dw.de> ; readers.representative@latimes.com <mailto:readers.representative@latimes.com> ; opinion@nytimes.com <mailto:opinion@nytimes.com> ; ashley.vansant@thewashingtondailynews.com <mailto:ashley.vansant@thewashingtondailynews.com> ; gina.lee@thewashingtondailynews.com <mailto:gina.lee@thewashingtondailynews.com> ; kim.riggs@thewashingtondailynews.com <mailto:kim.riggs@thewashingtondailynews.com> ; sylvester.rogers@thewashingtondailynews.com <mailto:sylvester.rogers@thewashingtondailynews.com> ; amy.whitaker@thewashingtondailynews.com <mailto:amy.whitaker@thewashingtondailynews.com> ; caleb.miller@thewashingtondailynews.com <mailto:caleb.miller@thewashingtondailynews.com> ; spencer.stanley@thewashingtondailynews.com <mailto:spencer.stanley@thewashingtondailynews.com> ; german.llodrat@thewashingtondailynews.com <mailto:german.llodrat@thewashingtondailynews.com> ; cecilia.prokos@thewashingtondailynews.com <mailto:cecilia.prokos@thewashingtondailynews.com> ; jason.scott@thewashingtondailynews.com <mailto:jason.scott@thewashingtondailynews.com> ; david.cucchiara@thewashingtondailynews.com <mailto:david.cucchiara@thewashingtondailynews.com> ; jonathan.rowe@thewashingtondailynews.com <mailto:jonathan.rowe@thewashingtondailynews.com> ; \editor@people.com <mailto:editor@people.com> ; caroline.hudson@thewashingtondailynews.com <mailto:caroline.hudson@thewashingtondailynews.com> ; vail.rumley@thewashingtondailynews.com <mailto:vail.rumley@thewashingtondailynews.com>
Cc: 'info@ap.org <mailto:info@ap.org> ，' <info@ap.org <mailto:info@ap.org> >; bluesky@tribune.com <mailto:bluesky@tribune.com> ; bcjones@usatoday.com <mailto:bcjones@usatoday.com> ; laturner@usatoday.com <mailto:laturner@usatoday.com> ; dcarruth@usatoday.com <mailto:dcarruth@usatoday.com> ; vbradley@usatoday.com <mailto:vbradley@usatoday.com> ; rmensah@usatoday.com <mailto:rmensah@usatoday.com> ; accuracy@usatoday.com <mailto:accuracy@usatoday.com>
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
 <http://www.leica-camera.com/> www.leica-camera.com / <mailto:nadine.coletta@leica-camera.com> nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com> >
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta <customer.care@leica-camera.com <mailto:customer.care@leica-camera.com> > 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#2 · 2019-09-06T12:48:09Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ9v2GKm3Hs8LSSD3O52pSov9y51zm3gOZyZeMgFeXJ0MEMOmz9iTKYuZpdt-eWxLTV7Qr_jKn-PtXo6Y8YXCiDN7L5Yip35-96oCzw4WnPlmpph8aJuYzGYo_4y2xADGROlZFRndYnppehIv6U3lq5aqGVhzNx2qRGwoD4GDg6UYBLeXFzJAHzhdEAmdXJc1GhXY_PsEloEPEDktbaCxCB5uiL5aWR7nW3gCyi84ZvqZ4fA4GQ0qE9UDyckt0WyR4sBLoQckKcEiKvcRcA-zHBM8Q7pShLh53INbUD5kUvfyoWeb7tk2_KGHD1c5CDk6vVVThhkg4lJUx7hep6v1slEQwoC1QpPWlXEb13LtHniy1l6T-TjsheQ3tmu-YS5MBiTBSv2GtGnsRdW

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Diagnostic-Code: smtp; 550 5.1.1 <bluesky@tribune.com> User unknown
Last-Attempt-Date: Fri, 06 Sep 2019 05:48:09 -0700 (PDT)
Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our third letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

The following is my question for you, I hope you can prove the answer:

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

----- Message truncated -----

#3 · 2019-09-06T12:48:10Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

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Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

But, we have asked many times, the follow questions,

Three major demands:

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

The following is my question for you, I hope you can prove the answer:

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

----- Message truncated -----

#4 · 2019-09-06T12:48:10Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ80pRYZlvjDrk-5d1_gacESkQB3C7FAyqziK0pMj_S6tw7bb_5SBQAYXKLt9ob5l3U7Bjvt0buqWMZqfUn2NmuRaUjYn8OZeQWjYwy5AGl-yma1ylxYA4hd-OLWx81QDzHTAX_aiZ3fOx4uv310FxE2VOGT0HGuypggGvGJuuQt8tVC56xnWRBzIoeoS-S5u973MATWEBVlJZhcABq5TdP6EOrLinoxj75gJPHO8FmgorxsbjSvDeMZzL3cW8TYvUmJolOQ2wLm1_e_Ml1mhTjYv2DrrFrq7OOA86t1kNpy3ah5gbAUF--z-JL55g69AXiKV-ytmf7Ktp4P6FmlAgXOP-Y6JJkO9yVc0F0E3S6QDdSQ3mlfoJ-y1q-sj-7SRiIWNwpjCO9SKSZY

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要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser

响应如下：

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser s28sor4199249pgl.38 - gsmtp
Final-Recipient: rfc822; caleb.miller@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser s28sor4199249pgl.38 - gsmtp
Last-Attempt-Date: Fri, 06 Sep 2019 05:48:10 -0700 (PDT)
Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

But, we have asked many times, the follow questions,

Three major demands:

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

The following is my question for you, I hope you can prove the answer:

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

----- Message truncated -----

#5 · 2019-09-06T12:48:10Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ_hbdoKjhkU0dfM7EwoOtQM49L6I9-3wYRdNVt1YmhRqfGRlCAVu8QWvCvXL1x6GtVmJZWH341_rKmzi6Zl8Y2-oyi0-MPBbnjwz8ULSKrhgOa0j_wY1XC5txSQxxQvRW8HFfkhb0_WisGAhfa2k_blrHgDEclq8b9jKNYaQtqeb5UtdaT2-gZ8ZmC7YbnZ1SKgroayqhvE2elDp_1cnWTHKavrMi9yQVc1Ck7Vbe8AhJY9vmxVOJrrHMFw6t21CR31fSfx8rKPvsKDmw-WjhQYoYdC6EAQ2KtBFT1WjPnxzbtAAF1fhDYURmgHCOjdGjq7QdEjCFSzxQ-OcIZGl0DjiG7B-1uwnfkYmLFahW_UeNkJJ1YpgkXJHSfgH6QI1cjouMddsN9Tw_2c

** 找不到地址 **

由于系统找不到电子邮件地址 jonathan.rowe@thewashingtondailynews.com，或该地址无法接收邮件，因此无法递送您的邮件。

要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser

响应如下：

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser s28sor4199249pgl.38 - gsmtp
Final-Recipient: rfc822; jonathan.rowe@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser s28sor4199249pgl.38 - gsmtp
Last-Attempt-Date: Fri, 06 Sep 2019 05:48:10 -0700 (PDT)
Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

But, we have asked many times, the follow questions,

Three major demands:

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

The following is my question for you, I hope you can prove the answer:

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

----- Message truncated -----

#6 · 2019-09-06T12:48:10Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ9qp7adNk1y01IYZvLYdlaAkbhn-jGBNCqPpExdsWtT8JRJsWYQq2bw2fjcdmzy41msyzlaf0r3xTKnuHhvy6_R1O3WZf-thgNBi14piDiDMQvFoVK0XAcM1_C17yei7RL_A4vCP4qlP2HJNVcbKx_2A84ApgYONYIeXFfRvCNBR0KUmwncqbiPr6NYwhhacQhsowXMFWe6GP74pvhg7eFSqULcMFeEW3rluI-yxYLIv6mPHY_Ivk-u-IXDdyFHnvPt9wr8wSBj7TDx11Qd_JD2o0hgLKjOMdtj40sQajJ1Qmb4XplYVR-bAuIyve5x5WfBnrbjAKJiUz8NeYRPC4T8PvDueVm7vLsMPm69px8LU9J0ZYH5jz8yZEtPaM3Jrmp6hSBpyHcBtiQS

** 找不到地址 **

由于系统找不到电子邮件地址 david.cucchiara@thewashingtondailynews.com，或该地址无法接收邮件，因此无法递送您的邮件。

要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser

响应如下：

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser s28sor4199249pgl.38 - gsmtp
Final-Recipient: rfc822; david.cucchiara@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser s28sor4199249pgl.38 - gsmtp
Last-Attempt-Date: Fri, 06 Sep 2019 05:48:10 -0700 (PDT)
Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

But, we have asked many times, the follow questions,

Three major demands:

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

The following is my question for you, I hope you can prove the answer:

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

----- Message truncated -----

#7 · 2019-09-06T12:48:10Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ9kBXSbnudB6peML7nfIGwOkVaGqxyZJSAOPbT7kHHGe5DoUXtiYg8DoeqnU81cGWMw43UJZnvGu2vjwxD3dZNRsu3mgbFQIKcbFYv-mg0inkqrW7yhBgHewG8PARbmcqqv-fP3wLR8ZZYP5Nj1xCA2v93Ci8lNwAWnzCHQIEOsZ1tRgI6HZMALSLl-0U2efwjtJEL5TdMlCg75uk_wOuX1l0HEAmy0I0Vy-Qf4i42XYf4AhucFefh61y1woBH882NBjy_LvtUy_s0QHcKf1dvvlnUiro4ZQP_rDpOtiT_q6CN3c36k7L0TXRNDhOk2TvXL6qnMrPwyp8VDF2v5WQdHMOIn1UTi_MO2Ixq1iFdSeBvGSk5k8gLR41NyybCNol5tC-H3VdhOnnrQ

** 找不到地址 **

由于系统找不到电子邮件地址 german.llodrat@thewashingtondailynews.com，或该地址无法接收邮件，因此无法递送您的邮件。

要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser

响应如下：

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser s28sor4199249pgl.38 - gsmtp
Final-Recipient: rfc822; german.llodrat@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser s28sor4199249pgl.38 - gsmtp
Last-Attempt-Date: Fri, 06 Sep 2019 05:48:10 -0700 (PDT)
Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

But, we have asked many times, the follow questions,

Three major demands:

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

The following is my question for you, I hope you can prove the answer:

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

----- Message truncated -----

#8 · 2019-09-06T12:48:11Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ-kcPOioH1x_qJyOOwwsHc7ZA-AVtFzXL9k8fNdCmN_ebznZQU5ifx0iikHNXe3MVWPeDDwkV1HUSitdEjrJEtunQjqfY-0oQ1pPlHkE3eypHkx6BOmN9a-erqLAEW_DXTcheMA-4suPLT5LOpiYQfPveMwQ3gdBp2TpsIAlVSuHj9KZsxubheiD27dcLlVe3-jtHqXqskOHWjJVvRToj_0ynsTFJyjgSsDyfAfLxQaY5mBx-dlr4JKJ9hoxMU3dd30lUbOs9FJPFC1hUM1ra3MGd63AdmkI3xM1ZOU2Dcpi5zmyt2OBLXuNGBUamsJF_pwIXEWW64kSsVjJjQ1hzPbANPAAItEeWM574iVnE_2m8yYzp2bIqqD9pBbB-K_YP6xLvwjSENehdGm

** 找不到地址 **

由于系统找不到电子邮件地址 spencer.stanley@thewashingtondailynews.com，或该地址无法接收邮件，因此无法递送您的邮件。

要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser

响应如下：

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser s28sor4199249pgl.38 - gsmtp
Final-Recipient: rfc822; spencer.stanley@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser s28sor4199249pgl.38 - gsmtp
Last-Attempt-Date: Fri, 06 Sep 2019 05:48:11 -0700 (PDT)
Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

But, we have asked many times, the follow questions,

Three major demands:

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

The following is my question for you, I hope you can prove the answer:

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

----- Message truncated -----

#9 · 2019-09-06T12:48:11Z
From: postmaster@leica-camera.com
To: teeseewoo@gmail.com
Subject: 未送达: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

向以下收件人或组传递邮件失败:

Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>
找不到您输入的电子邮件地址。请检查收件人的电子邮件地址并尝试重新发送邮件。如果问题仍然存在，请与您的电子邮件管理员联系。

Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>
找不到您输入的电子邮件地址。请检查收件人的电子邮件地址并尝试重新发送邮件。如果问题仍然存在，请与您的电子邮件管理员联系。

Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>
找不到您输入的电子邮件地址。请检查收件人的电子邮件地址并尝试重新发送邮件。如果问题仍然存在，请与您的电子邮件管理员联系。

Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>
找不到您输入的电子邮件地址。请检查收件人的电子邮件地址并尝试重新发送邮件。如果问题仍然存在，请与您的电子邮件管理员联系。

Support@leica-camera.com<mailto:Support@leica-camera.com>
找不到您输入的电子邮件地址。请检查收件人的电子邮件地址并尝试重新发送邮件。如果问题仍然存在，请与您的电子邮件管理员联系。

供管理员使用的诊断信息:

生成服务器: ldesex01.lcg.leica-camera.com

Andreas.Hecker@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Beate.Berns@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Fedja.Bobanovi@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Mathias.Harsch@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Support@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

原始邮件头:

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From: T.C <teeseewoo@gmail.com>
To: <Nadine.Coletta@leica-camera.com>,
        <Ursula.Brand-Gerheim@leica-camera.com>, <Mathias.Harsch@leica-camera.com>,
        <Marita.Paasch@leica-camera.com>, <Beate.Berns@leica-camera.com>,
        <Fedja.Bobanovi@leica-camera.com>, <Andreas.Hecker@leica-camera.com>,
        <dennis.steuer@leica-camera.com>, <Support@leica-camera.com>,
        <sandra.looke@leica-camera.com>, <spareparts@leica-camera.com>,
        <info@leica-store.hk>, <jboswell@bbg.gov>, <info@dw.de>,
        <readers.representative@latimes.com>, <opinion@nytimes.com>,
        <ashley.vansant@thewashingtondailynews.com>,
        <gina.lee@thewashingtondailynews.com>,
        <kim.riggs@thewashingtondailynews.com>,
        <sylvester.rogers@thewashingtondailynews.com>,
        <amy.whitaker@thewashingtondailynews.com>,
        <caleb.miller@thewashingtondailynews.com>,
        <spencer.stanley@thewashingtondailynews.com>,
        <german.llodrat@thewashingtondailynews.com>,
        <cecilia.prokos@thewashingtondailynews.com>,
        <jason.scott@thewashingtondailynews.com>,
        <david.cucchiara@thewashingtondailynews.com>,
        <jonathan.rowe@thewashingtondailynews.com>, <\editor@people.com>,
        <caroline.hudson@thewashingtondailynews.com>,
        <vail.rumley@thewashingtondailynews.com>
CC: =?UTF-8?Q?'info@ap.org，'?= <info@ap.org>, <bluesky@tribune.com>,
        <bcjones@usatoday.com>, <laturner@usatoday.com>, <dcarruth@usatoday.com>,
        <vbradley@usatoday.com>, <rmensah@usatoday.com>, <accuracy@usatoday.com>,
        <christian.wigand@ec.europa.eu>, <athina.reuter@ec.europa.eu>,
        <sara.soumillion@ec.europa.eu>, <lucia.caudet@ec.europa.eu>,
        <marietta.grammenou@ec.europa.eu>, <renate.nikolay@ec.europa.eu>,
        <vera-jourova-contact@ec.europa.eu>, <renate.nikolay@ec.europa.eu>,
        <daniel.braun@ec.europa.eu>, <monika.ladmanova@ec.europa.eu>,
        <eduard.hulicius@ec.europa.eu>, <simona.constantin@ec.europa.eu>,
        <kevin.oconnell@ec.europa.eu>, <Miriam.HARTIEL@ec.europa.eu>,
        <anezka.machackova@ec.europa.eu>, <ronnie@4h.co.il>, <bhind@intnet.mu>,
        <Ardesa@ardesa.com>, <info@balticoptics.lv>
Subject: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.
Date: Fri, 6 Sep 2019 20:48:00 +0800
Message-ID: <0a5601d564b1$56461480$02d23d80$@gmail.com>
MIME-Version: 1.0
Content-Type: multipart/alternative;
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Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our third letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> > 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com <mailto:teeseewoo@gmail.com> ]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com <mailto:Nadine.Coletta@leica-camera.com> >; Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> >; Mathias.Harsch@leica-camera.com <mailto:Mathias.Harsch@leica-camera.com> ; Paasch, Marita <Marita.Paasch@leica-camera.com <mailto:Marita.Paasch@leica-camera.com> >; Beate.Berns@leica-camera.com <mailto:Beate.Berns@leica-camera.com> ; Fedja.Bobanovi@leica-camera.com <mailto:Fedja.Bobanovi@leica-camera.com> ; Andreas.Hecker@leica-camera.com <mailto:Andreas.Hecker@leica-camera.com> ; Steuer, Dennis <dennis.steuer@leica-camera.com <mailto:dennis.steuer@leica-camera.com> >; Support@leica-camera.com <mailto:Support@leica-camera.com> ; Looke, Sandra <Sandra.Looke@leica-camera.com <mailto:Sandra.Looke@leica-camera.com> >; spareparts <spareparts@leica-camera.com <mailto:spareparts@leica-camera.com> >; info@leica-store.hk <mailto:info@leica-store.hk> ; jboswell@bbg.gov <mailto:jboswell@bbg.gov> ; info@dw.de <mailto:info@dw.de> ; readers.representative@latimes.com <mailto:readers.representative@latimes.com> ; opinion@nytimes.com <mailto:opinion@nytimes.com> ; ashley.vansant@thewashingtondailynews.com <mailto:ashley.vansant@thewashingtondailynews.com> ; gina.lee@thewashingtondailynews.com <mailto:gina.lee@thewashingtondailynews.com> ; kim.riggs@thewashingtondailynews.com <mailto:kim.riggs@thewashingtondailynews.com> ; sylvester.rogers@thewashingtondailynews.com <mailto:sylvester.rogers@thewashingtondailynews.com> ; amy.whitaker@thewashingtondailynews.com <mailto:amy.whitaker@thewashingtondailynews.com> ; caleb.miller@thewashingtondailynews.com <mailto:caleb.miller@thewashingtondailynews.com> ; spencer.stanley@thewashingtondailynews.com <mailto:spencer.stanley@thewashingtondailynews.com> ; german.llodrat@thewashingtondailynews.com <mailto:german.llodrat@thewashingtondailynews.com> ; cecilia.prokos@thewashingtondailynews.com <mailto:cecilia.prokos@thewashingtondailynews.com> ; jason.scott@thewashingtondailynews.com <mailto:jason.scott@thewashingtondailynews.com> ; david.cucchiara@thewashingtondailynews.com <mailto:david.cucchiara@thewashingtondailynews.com> ; jonathan.rowe@thewashingtondailynews.com <mailto:jonathan.rowe@thewashingtondailynews.com> ; \editor@people.com <mailto:editor@people.com> ; caroline.hudson@thewashingtondailynews.com <mailto:caroline.hudson@thewashingtondailynews.com> ; vail.rumley@thewashingtondailynews.com <mailto:vail.rumley@thewashingtondailynews.com>
Cc: 'info@ap.org <mailto:info@ap.org> ，' <info@ap.org <mailto:info@ap.org> >; bluesky@tribune.com <mailto:bluesky@tribune.com> ; bcjones@usatoday.com <mailto:bcjones@usatoday.com> ; laturner@usatoday.com <mailto:laturner@usatoday.com> ; dcarruth@usatoday.com <mailto:dcarruth@usatoday.com> ; vbradley@usatoday.com <mailto:vbradley@usatoday.com> ; rmensah@usatoday.com <mailto:rmensah@usatoday.com> ; accuracy@usatoday.com <mailto:accuracy@usatoday.com>
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
 <http://www.leica-camera.com/> www.leica-camera.com / <mailto:nadine.coletta@leica-camera.com> nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com> >
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta <customer.care@leica-camera.com <mailto:customer.care@leica-camera.com> > 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#10 · 2019-09-06T12:48:21Z
From: postmaster@gannett.onmicrosoft.com
To: teeseewoo@gmail.com
Subject: 未送达: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

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teeseewoo Office 365 rmensah
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发件人地址: teeseewoo@gmail.com
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主题: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

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        <Ursula.Brand-Gerheim@leica-camera.com>,
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Subject: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.
Date: Fri, 6 Sep 2019 20:48:00 +0800
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Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our third letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> > 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com <mailto:teeseewoo@gmail.com> ]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com <mailto:Nadine.Coletta@leica-camera.com> >; Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> >; Mathias.Harsch@leica-camera.com <mailto:Mathias.Harsch@leica-camera.com> ; Paasch, Marita <Marita.Paasch@leica-camera.com <mailto:Marita.Paasch@leica-camera.com> >; Beate.Berns@leica-camera.com <mailto:Beate.Berns@leica-camera.com> ; Fedja.Bobanovi@leica-camera.com <mailto:Fedja.Bobanovi@leica-camera.com> ; Andreas.Hecker@leica-camera.com <mailto:Andreas.Hecker@leica-camera.com> ; Steuer, Dennis <dennis.steuer@leica-camera.com <mailto:dennis.steuer@leica-camera.com> >; Support@leica-camera.com <mailto:Support@leica-camera.com> ; Looke, Sandra <Sandra.Looke@leica-camera.com <mailto:Sandra.Looke@leica-camera.com> >; spareparts <spareparts@leica-camera.com <mailto:spareparts@leica-camera.com> >; info@leica-store.hk <mailto:info@leica-store.hk> ; jboswell@bbg.gov <mailto:jboswell@bbg.gov> ; info@dw.de <mailto:info@dw.de> ; readers.representative@latimes.com <mailto:readers.representative@latimes.com> ; opinion@nytimes.com <mailto:opinion@nytimes.com> ; ashley.vansant@thewashingtondailynews.com <mailto:ashley.vansant@thewashingtondailynews.com> ; gina.lee@thewashingtondailynews.com <mailto:gina.lee@thewashingtondailynews.com> ; kim.riggs@thewashingtondailynews.com <mailto:kim.riggs@thewashingtondailynews.com> ; sylvester.rogers@thewashingtondailynews.com <mailto:sylvester.rogers@thewashingtondailynews.com> ; amy.whitaker@thewashingtondailynews.com <mailto:amy.whitaker@thewashingtondailynews.com> ; caleb.miller@thewashingtondailynews.com <mailto:caleb.miller@thewashingtondailynews.com> ; spencer.stanley@thewashingtondailynews.com <mailto:spencer.stanley@thewashingtondailynews.com> ; german.llodrat@thewashingtondailynews.com <mailto:german.llodrat@thewashingtondailynews.com> ; cecilia.prokos@thewashingtondailynews.com <mailto:cecilia.prokos@thewashingtondailynews.com> ; jason.scott@thewashingtondailynews.com <mailto:jason.scott@thewashingtondailynews.com> ; david.cucchiara@thewashingtondailynews.com <mailto:david.cucchiara@thewashingtondailynews.com> ; jonathan.rowe@thewashingtondailynews.com <mailto:jonathan.rowe@thewashingtondailynews.com> ; \editor@people.com <mailto:editor@people.com> ; caroline.hudson@thewashingtondailynews.com <mailto:caroline.hudson@thewashingtondailynews.com> ; vail.rumley@thewashingtondailynews.com <mailto:vail.rumley@thewashingtondailynews.com>
Cc: 'info@ap.org <mailto:info@ap.org> ，' <info@ap.org <mailto:info@ap.org> >; bluesky@tribune.com <mailto:bluesky@tribune.com> ; bcjones@usatoday.com <mailto:bcjones@usatoday.com> ; laturner@usatoday.com <mailto:laturner@usatoday.com> ; dcarruth@usatoday.com <mailto:dcarruth@usatoday.com> ; vbradley@usatoday.com <mailto:vbradley@usatoday.com> ; rmensah@usatoday.com <mailto:rmensah@usatoday.com> ; accuracy@usatoday.com <mailto:accuracy@usatoday.com>
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
 <http://www.leica-camera.com/> http://www.leica-camera.com / <mailto:nadine.coletta@leica-camera.com> nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com> >
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta <customer.care@leica-camera.com <mailto:customer.care@leica-camera.com> > 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#11 · 2019-09-07T21:22:07Z
From: teeseewoo@gmail.com
To: Nadine.Coletta@leica-camera.com, Ursula.Brand-Gerheim@leica-camera.com, Mathias.Harsch@leica-camera.com, Marita.Paasch@leica-camera.com, Beate.Berns@leica-camera.com, Fedja.Bobanovi@leica-camera.com, Andreas.Hecker@leica-camera.com, dennis.steuer@leica-camera.com, Support@leica-camera.com, sandra.looke@leica-camera.com, spareparts@leica-camera.com, info@leica-store.hk, jboswell@bbg.gov, info@dw.de, readers.representative@latimes.com, opinion@nytimes.com, ashley.vansant@thewashingtondailynews.com, gina.lee@thewashingtondailynews.com, kim.riggs@thewashingtondailynews.com, sylvester.rogers@thewashingtondailynews.com, amy.whitaker@thewashingtondailynews.com, caleb.miller@thewashingtondailynews.com, spencer.stanley@thewashingtondailynews.com, german.llodrat@thewashingtondailynews.com, cecilia.prokos@thewashingtondailynews.com, jason.scott@thewashingtondailynews.com, david.cucchiara@thewashingtondailynews.com, jonathan.rowe@thewashingtondailynews.com, \editor@people.com, caroline.hudson@thewashingtondailynews.com, vail.rumley@thewashingtondailynews.com
Cc: info@ap.org, bluesky@tribune.com, bcjones@usatoday.com, laturner@usatoday.com, dcarruth@usatoday.com, vbradley@usatoday.com, rmensah@usatoday.com, accuracy@usatoday.com, christian.wigand@ec.europa.eu, athina.reuter@ec.europa.eu, sara.soumillion@ec.europa.eu, lucia.caudet@ec.europa.eu, marietta.grammenou@ec.europa.eu, renate.nikolay@ec.europa.eu, xavier.lao@gmail.com, vera-jourova-contact@ec.europa.eu, daniel.braun@ec.europa.eu, monika.ladmanova@ec.europa.eu, eduard.hulicius@ec.europa.eu, simona.constantin@ec.europa.eu, kevin.oconnell@ec.europa.eu, Miriam.HARTIEL@ec.europa.eu, anezka.machackova@ec.europa.eu, ronnie@4h.co.il, bhind@intnet.mu, Ardesa@ardesa.com, info@balticoptics.lv
Subject: 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our 4th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C <teeseewoo@gmail.com>
发送时间: 2019年9月6日 20:48主题: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our third letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> > 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com <mailto:teeseewoo@gmail.com> ]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com <mailto:Nadine.Coletta@leica-camera.com> >; Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> >; Mathias.Harsch@leica-camera.com <mailto:Mathias.Harsch@leica-camera.com> ; Paasch, Marita <Marita.Paasch@leica-camera.com <mailto:Marita.Paasch@leica-camera.com> >; Beate.Berns@leica-camera.com <mailto:Beate.Berns@leica-camera.com> ; Fedja.Bobanovi@leica-camera.com <mailto:Fedja.Bobanovi@leica-camera.com> ; Andreas.Hecker@leica-camera.com <mailto:Andreas.Hecker@leica-camera.com> ; Steuer, Dennis <dennis.steuer@leica-camera.com <mailto:dennis.steuer@leica-camera.com> >; Support@leica-camera.com <mailto:Support@leica-camera.com> ; Looke, Sandra <Sandra.Looke@leica-camera.com <mailto:Sandra.Looke@leica-camera.com> >; spareparts <spareparts@leica-camera.com <mailto:spareparts@leica-camera.com> >; info@leica-store.hk <mailto:info@leica-store.hk> ; jboswell@bbg.gov <mailto:jboswell@bbg.gov> ; info@dw.de <mailto:info@dw.de> ; readers.representative@latimes.com <mailto:readers.representative@latimes.com> ; opinion@nytimes.com <mailto:opinion@nytimes.com> ; ashley.vansant@thewashingtondailynews.com <mailto:ashley.vansant@thewashingtondailynews.com> ; gina.lee@thewashingtondailynews.com <mailto:gina.lee@thewashingtondailynews.com> ; kim.riggs@thewashingtondailynews.com <mailto:kim.riggs@thewashingtondailynews.com> ; sylvester.rogers@thewashingtondailynews.com <mailto:sylvester.rogers@thewashingtondailynews.com> ; amy.whitaker@thewashingtondailynews.com <mailto:amy.whitaker@thewashingtondailynews.com> ; caleb.miller@thewashingtondailynews.com <mailto:caleb.miller@thewashingtondailynews.com> ; spencer.stanley@thewashingtondailynews.com <mailto:spencer.stanley@thewashingtondailynews.com> ; german.llodrat@thewashingtondailynews.com <mailto:german.llodrat@thewashingtondailynews.com> ; cecilia.prokos@thewashingtondailynews.com <mailto:cecilia.prokos@thewashingtondailynews.com> ; jason.scott@thewashingtondailynews.com <mailto:jason.scott@thewashingtondailynews.com> ; david.cucchiara@thewashingtondailynews.com <mailto:david.cucchiara@thewashingtondailynews.com> ; jonathan.rowe@thewashingtondailynews.com <mailto:jonathan.rowe@thewashingtondailynews.com> ; \editor@people.com <mailto:editor@people.com> ; caroline.hudson@thewashingtondailynews.com <mailto:caroline.hudson@thewashingtondailynews.com> ; vail.rumley@thewashingtondailynews.com <mailto:vail.rumley@thewashingtondailynews.com>
Cc: 'info@ap.org <mailto:info@ap.org> ，' <info@ap.org <mailto:info@ap.org> >; bluesky@tribune.com <mailto:bluesky@tribune.com> ; bcjones@usatoday.com <mailto:bcjones@usatoday.com> ; laturner@usatoday.com <mailto:laturner@usatoday.com> ; dcarruth@usatoday.com <mailto:dcarruth@usatoday.com> ; vbradley@usatoday.com <mailto:vbradley@usatoday.com> ; rmensah@usatoday.com <mailto:rmensah@usatoday.com> ; accuracy@usatoday.com <mailto:accuracy@usatoday.com>
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
 <http://www.leica-camera.com/> www.leica-camera.com / <mailto:nadine.coletta@leica-camera.com> nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com> >
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta <customer.care@leica-camera.com <mailto:customer.care@leica-camera.com> > 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#12 · 2019-09-07T21:22:19Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ8zYlhxkzYFtl2s4qn3ojnRPnGjEGc3-EiBC59Ypmh1x61GLfP2Y6N549v1K6bBatfcl5l-_p_2GyjOvHsGh9V-Y2e-jguMPkOyTdHd3aseplb_8ii30OPfGjKQCcmi5SAS6ks2izsjKdRhNO4AcgzwUXpU3e93Ky7oS0QZ0OPH5O0PiRdFzr4e_7cK78n-w2HiBwiGCV8y5dxA1cdFDYnl8q5XGjzY0IWvG3IVJ91C1jNP0-XceJFHRypiMtU7NXuh6Dcusr-7foETih-X53qZzpGRW3Z_Myj_nkGP3oQ7vsol3__aF9HwzdjmH7ariTZQmOmXeuMTB5qV5sJG7Tk9w7Z2I7qrju05GpayPj9EWTTKJZMsrf5nJpCxN1rK2ZYKQGlyjKgR_lPm

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远程服务器的响应如下：
550 5.1.1 <bluesky@tribune.com> User unknown
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Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our 4th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C <teeseewoo@gmail.com>
发送时间: 2019年9月6日 20:48主题: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

But, we have asked many times, the follow questions,

Three major demands:

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
----- Message truncated -----

#13 · 2019-09-07T21:22:20Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ_EuNWMwNIqlp2CbrF9yJ45T7L7nzx1W6szlCYho26qfPlfj89Mv7tPLc1bknXQr8LrFUJuH0x2XdKxqZjFqwsyhu34KXGsIpLmaHOPeBOIdeQb7oCwjuv5Dh4PCyv-Et-p8Edu-h6L52wQtDoqK30hTohaqMZdOv6p_IWOKtReTFkwZ6rX1TX2-BktIKTNo3pshp5tTJyJsOaXmP3VS_xxmxD6UAvx4mX2yeRzkklybQJyjCUezpw7eYmEXR0qMzSeXzptvLK6665UnXYa_QuXXcWJNemSuK5wr8SwvgPC1PXbKuakeoq2YJiso5l82lUOun9L2ExHvj0RFjOLgutQqZ8TcqqqPa_4H8fyXbzOQjnwZ6ZNWBZq8mMicr6Ud84My3gZEFaqVo_x

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要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser

响应如下：

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser z16sor11491707pfq.0 - gsmtp
Final-Recipient: rfc822; german.llodrat@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser z16sor11491707pfq.0 - gsmtp
Last-Attempt-Date: Sat, 07 Sep 2019 14:22:20 -0700 (PDT)
Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

But, we have asked many times, the follow questions,

Three major demands:

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

But, we have asked many times, the follow questions,

Three major demands:

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
----- Message truncated -----

#14 · 2019-09-07T21:22:20Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ-Z7Qbu0Ge7I4k3wBvJXObgL6XklDPOgAA_vLMkMrqK0yFcJ2Xd1Opc1sURiNz2g6EMj-hHzULxQyifJZguy_bsydbluPe9Zs3jvpcxO5cvw4Eek92JN57hVhRtl5wOCLaJlISP2Vmc1ln-QJYvHeu_8wnPMA7keOPT-8SvH3FNHqVjKFp0cXez37iVvdJtHSaSBXwPwcf83aezR0UKbZnXlfiqdLspdUvF6T6bAskWh0IOC19h7JzGpozNB3o2oqOtJZZwRJeyC1MxMp-azDzH8QXmkoq4mIIW3DBlZqTgvM0QOHmLeb9nH5jh1Wxft9Vd9pwIcbwNLtu6CR6epYwZinChBFqyXx1-PzgZ--kJzmD2xJO8KVaZj5laecltcFfHR10rLixLRIFf

** 找不到地址 **

由于系统找不到电子邮件地址 caleb.miller@thewashingtondailynews.com，或该地址无法接收邮件，因此无法递送您的邮件。

要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser

响应如下：

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser z16sor11491707pfq.0 - gsmtp
Final-Recipient: rfc822; caleb.miller@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser z16sor11491707pfq.0 - gsmtp
Last-Attempt-Date: Sat, 07 Sep 2019 14:22:20 -0700 (PDT)
Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

But, we have asked many times, the follow questions,

Three major demands:

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

But, we have asked many times, the follow questions,

Three major demands:

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
----- Message truncated -----

#15 · 2019-09-07T21:22:20Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ90WqOCpGAm5M5Vn7hn05bRidDotHXGjmPo3PjMVuINGAP5O0vxaYQ_wYx05WS5amsoToVmbLTCSLRyhY9jfQXIt5kVgIUPu2tJChaXei9KN5qBahaVixJhddBso1gUCSHkoX4-smsXduDt512YDkpIawA3zmzihXwvNdzEVTkqbs72fi6o7fBm3jtWLlc6JEEuJOLJnUE7kcLzZesTUdDmp9_jWaw6grYJMhE70sHFN5Pqm7dvW4rGU6XpAVYGA0HzkMcoRHHGokJA3qA2Y2plUrhY7RvK3n3Tq-jbVtPoWs2tqQLBoBgMXx5VJOjbO2n5CXT2SVRfClUtVfyTblw1oLB1p-5XrBlQB64bYdCy8GnpVFMgHV_3h5dYKVTt4EVZ5FWyS-N2DzKW

** 找不到地址 **

由于系统找不到电子邮件地址 david.cucchiara@thewashingtondailynews.com，或该地址无法接收邮件，因此无法递送您的邮件。

要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser

响应如下：

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser z16sor11491707pfq.0 - gsmtp
Final-Recipient: rfc822; david.cucchiara@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser z16sor11491707pfq.0 - gsmtp
Last-Attempt-Date: Sat, 07 Sep 2019 14:22:20 -0700 (PDT)
Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

But, we have asked many times, the follow questions,

Three major demands:

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

But, we have asked many times, the follow questions,

Three major demands:

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
----- Message truncated -----

#16 · 2019-09-07T21:22:20Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ_K18IRNyP_LDlSHJiIh-2VfZFcCssDauvpdXLw44nKjaUzCjYdkaKnHlxWhUqs0t-MiMAURHJZYgxX3FDzjrZqG4Uoj6rtq0T2W18-v8CFWsvJorSKh9g_HXQ2u5FKyubXDuGsE8t4fZpt5VVpbjx8jJcKEx2hGtmuhxHSRqceOqc7mDNOmzQq9pbQbXNXk6kjCYZuRYbwNOCjaVVDSy-2ef4itSSIYigZ2oVNog9be0d3Wm1V9Mgv_aCZXS5M7NxEAfO6UdB2QVINd7FpqyEtK63SK3cX2oMmMI199Oudvkd7o9_vcOYtFH-0hr7-qUC5HX9vDdVJlZ4194e4Y6ViHh3IJlo5sjEnmN29KIbcrmFVRtjFE0q3RGSKzLrv5osRioxehxumpOPe

** 找不到地址 **

由于系统找不到电子邮件地址 caroline.hudson@thewashingtondailynews.com，或该地址无法接收邮件，因此无法递送您的邮件。

要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser

响应如下：

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser z16sor11491707pfq.0 - gsmtp
Final-Recipient: rfc822; caroline.hudson@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser z16sor11491707pfq.0 - gsmtp
Last-Attempt-Date: Sat, 07 Sep 2019 14:22:20 -0700 (PDT)
Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

But, we have asked many times, the follow questions,

Three major demands:

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

But, we have asked many times, the follow questions,

Three major demands:

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
----- Message truncated -----

#17 · 2019-09-07T21:22:20Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ__ZEY_OLimupDOLInQk1BA4d9a9asqanlFa4vIqqok973kFQ_vA4pUV28g8EbbIGYgVzx_PrkeaxZrwc7vg7-Ap9l-wRlr77fUPc_2zK_yoCdCkLv4_ObEICxJvhmh8BxAZi9UAcrTm9LPBLA74EurPlgNHvfKXHZJXL7OEHb6ZutCYz0IKip6gU4lhn1IE736DB-sXhaqAUbhxbdFd7bHkvuJ6ZgkKdxgLyXCDIXVRZVwhIAnyZGZqR79XSGDageTLsPbg_GEvOwszP4Euso_qKs6s4OME1Ca1dw6CJLQfTsSUGwGveTvID9-mXZCicDN00ajUNtxF-W0v7NWhwK58CE3vic6JfspDdKQpiWWU2vgxZm2H_uXt_rkUncCfoiO4tm42yreoNRK

** 找不到地址 **

由于系统找不到电子邮件地址 spencer.stanley@thewashingtondailynews.com，或该地址无法接收邮件，因此无法递送您的邮件。

要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser

响应如下：

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser z16sor11491707pfq.0 - gsmtp
Final-Recipient: rfc822; spencer.stanley@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser z16sor11491707pfq.0 - gsmtp
Last-Attempt-Date: Sat, 07 Sep 2019 14:22:20 -0700 (PDT)
Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

But, we have asked many times, the follow questions,

Three major demands:

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

But, we have asked many times, the follow questions,

Three major demands:

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
----- Message truncated -----

#18 · 2019-09-07T21:22:20Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ9kTD0C2LHUohS7VwH_eei8JSQpG4WlknUuQhB5iDqCdYvSzK2r0C4v05itbJRbAmZCm2tBtW_oQ9HwatiOkiBnu3qzlUXOP7LGpDPLXStlCIAfFKKi9GvHluIWzEJE_re4dOTjhkWxQ7yYQtoHoYJbGvk0F32qVvSZomOrOjDsxygEApzSxlz8sPGyPfPtMSzcyHS_3YsxGVxdg92xgQZ6-fyXhS89IAHKLT24_YCoxjtOo_XjHIbH0waZPp4BEZukbxLul4UofNu2sriw7kY3g2x1_97iddguceU7-WMNX5KIzq53LFfUK7K3do3IvEdnbgU2YUDZMxLcOR0Vds9NQMwiZRrQW0aAykGsNHNF2fNicARIHcTYMmYLGTIpxxGjkuXeCjClMp1V

** 找不到地址 **

由于系统找不到电子邮件地址 jonathan.rowe@thewashingtondailynews.com，或该地址无法接收邮件，因此无法递送您的邮件。

要了解详情，请前往：https://support.google.com/mail/?p=NoSuchUser

响应如下：

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser z16sor11491707pfq.0 - gsmtp
Final-Recipient: rfc822; jonathan.rowe@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/?p=NoSuchUser z16sor11491707pfq.0 - gsmtp
Last-Attempt-Date: Sat, 07 Sep 2019 14:22:20 -0700 (PDT)
Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

But, we have asked many times, the follow questions,

Three major demands:

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

But, we have asked many times, the follow questions,

Three major demands:

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
----- Message truncated -----

#19 · 2019-09-07T21:22:21Z
From: postmaster@leica-camera.com
To: teeseewoo@gmail.com
Subject: 未送达: 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

向以下收件人或组传递邮件失败:

Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>
找不到您输入的电子邮件地址。请检查收件人的电子邮件地址并尝试重新发送邮件。如果问题仍然存在，请与您的电子邮件管理员联系。

Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>
找不到您输入的电子邮件地址。请检查收件人的电子邮件地址并尝试重新发送邮件。如果问题仍然存在，请与您的电子邮件管理员联系。

Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>
找不到您输入的电子邮件地址。请检查收件人的电子邮件地址并尝试重新发送邮件。如果问题仍然存在，请与您的电子邮件管理员联系。

Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>
找不到您输入的电子邮件地址。请检查收件人的电子邮件地址并尝试重新发送邮件。如果问题仍然存在，请与您的电子邮件管理员联系。

Support@leica-camera.com<mailto:Support@leica-camera.com>
找不到您输入的电子邮件地址。请检查收件人的电子邮件地址并尝试重新发送邮件。如果问题仍然存在，请与您的电子邮件管理员联系。

供管理员使用的诊断信息:

生成服务器: ldesex02.lcg.leica-camera.com

Andreas.Hecker@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Beate.Berns@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Fedja.Bobanovi@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Mathias.Harsch@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Support@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

原始邮件头:

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From: T.C <teeseewoo@gmail.com>
To: <Nadine.Coletta@leica-camera.com>,
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Subject: =?UTF-8?Q?回复:_Leica_CEO_Matthias_Harsch_Se? =?UTF-8?Q?lling_CCD_problematic_cameras_an? =?UTF-8?Q?d_making_expensive_annual_mainte? =?UTF-8?Q?nance_fees_for_customers_worldwi? =?UTF-8?Q?de.?Date: Sun, 8 Sep 2019 05:22:07 +0800
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Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our 4th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C <teeseewoo@gmail.com>
发送时间: 2019年9月6日 20:48主题: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our third letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> > 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com <mailto:teeseewoo@gmail.com> ]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com <mailto:Nadine.Coletta@leica-camera.com> >; Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> >; Mathias.Harsch@leica-camera.com <mailto:Mathias.Harsch@leica-camera.com> ; Paasch, Marita <Marita.Paasch@leica-camera.com <mailto:Marita.Paasch@leica-camera.com> >; Beate.Berns@leica-camera.com <mailto:Beate.Berns@leica-camera.com> ; Fedja.Bobanovi@leica-camera.com <mailto:Fedja.Bobanovi@leica-camera.com> ; Andreas.Hecker@leica-camera.com <mailto:Andreas.Hecker@leica-camera.com> ; Steuer, Dennis <dennis.steuer@leica-camera.com <mailto:dennis.steuer@leica-camera.com> >; Support@leica-camera.com <mailto:Support@leica-camera.com> ; Looke, Sandra <Sandra.Looke@leica-camera.com <mailto:Sandra.Looke@leica-camera.com> >; spareparts <spareparts@leica-camera.com <mailto:spareparts@leica-camera.com> >; info@leica-store.hk <mailto:info@leica-store.hk> ; jboswell@bbg.gov <mailto:jboswell@bbg.gov> ; info@dw.de <mailto:info@dw.de> ; readers.representative@latimes.com <mailto:readers.representative@latimes.com> ; opinion@nytimes.com <mailto:opinion@nytimes.com> ; ashley.vansant@thewashingtondailynews.com <mailto:ashley.vansant@thewashingtondailynews.com> ; gina.lee@thewashingtondailynews.com <mailto:gina.lee@thewashingtondailynews.com> ; kim.riggs@thewashingtondailynews.com <mailto:kim.riggs@thewashingtondailynews.com> ; sylvester.rogers@thewashingtondailynews.com <mailto:sylvester.rogers@thewashingtondailynews.com> ; amy.whitaker@thewashingtondailynews.com <mailto:amy.whitaker@thewashingtondailynews.com> ; caleb.miller@thewashingtondailynews.com <mailto:caleb.miller@thewashingtondailynews.com> ; spencer.stanley@thewashingtondailynews.com <mailto:spencer.stanley@thewashingtondailynews.com> ; german.llodrat@thewashingtondailynews.com <mailto:german.llodrat@thewashingtondailynews.com> ; cecilia.prokos@thewashingtondailynews.com <mailto:cecilia.prokos@thewashingtondailynews.com> ; jason.scott@thewashingtondailynews.com <mailto:jason.scott@thewashingtondailynews.com> ; david.cucchiara@thewashingtondailynews.com <mailto:david.cucchiara@thewashingtondailynews.com> ; jonathan.rowe@thewashingtondailynews.com <mailto:jonathan.rowe@thewashingtondailynews.com> ; \editor@people.com <mailto:editor@people.com> ; caroline.hudson@thewashingtondailynews.com <mailto:caroline.hudson@thewashingtondailynews.com> ; vail.rumley@thewashingtondailynews.com <mailto:vail.rumley@thewashingtondailynews.com>
Cc: 'info@ap.org <mailto:info@ap.org> ，' <info@ap.org <mailto:info@ap.org> >; bluesky@tribune.com <mailto:bluesky@tribune.com> ; bcjones@usatoday.com <mailto:bcjones@usatoday.com> ; laturner@usatoday.com <mailto:laturner@usatoday.com> ; dcarruth@usatoday.com <mailto:dcarruth@usatoday.com> ; vbradley@usatoday.com <mailto:vbradley@usatoday.com> ; rmensah@usatoday.com <mailto:rmensah@usatoday.com> ; accuracy@usatoday.com <mailto:accuracy@usatoday.com>
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
 <http://www.leica-camera.com/> www.leica-camera.com / <mailto:nadine.coletta@leica-camera.com> nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com> >
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta <customer.care@leica-camera.com <mailto:customer.care@leica-camera.com> > 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#20 · 2019-09-07T21:22:28Z
From: postmaster@gannett.onmicrosoft.com
To: teeseewoo@gmail.com
Subject: 未送达: 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

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原始邮件详细信息
创建日期: 2019/9/7 21:22:07
发件人地址: teeseewoo@gmail.com
收件人地址: rmensah@usatoday.com
主题: 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

错误详细信息
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From: "T.C" <teeseewoo@gmail.com>
To: <Nadine.Coletta@leica-camera.com>,
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Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our 4th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C <teeseewoo@gmail.com>
发送时间: 2019年9月6日 20:48主题: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our third letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> > 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com <mailto:teeseewoo@gmail.com> ]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com <mailto:Nadine.Coletta@leica-camera.com> >; Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> >; Mathias.Harsch@leica-camera.com <mailto:Mathias.Harsch@leica-camera.com> ; Paasch, Marita <Marita.Paasch@leica-camera.com <mailto:Marita.Paasch@leica-camera.com> >; Beate.Berns@leica-camera.com <mailto:Beate.Berns@leica-camera.com> ; Fedja.Bobanovi@leica-camera.com <mailto:Fedja.Bobanovi@leica-camera.com> ; Andreas.Hecker@leica-camera.com <mailto:Andreas.Hecker@leica-camera.com> ; Steuer, Dennis <dennis.steuer@leica-camera.com <mailto:dennis.steuer@leica-camera.com> >; Support@leica-camera.com <mailto:Support@leica-camera.com> ; Looke, Sandra <Sandra.Looke@leica-camera.com <mailto:Sandra.Looke@leica-camera.com> >; spareparts <spareparts@leica-camera.com <mailto:spareparts@leica-camera.com> >; info@leica-store.hk <mailto:info@leica-store.hk> ; jboswell@bbg.gov <mailto:jboswell@bbg.gov> ; info@dw.de <mailto:info@dw.de> ; readers.representative@latimes.com <mailto:readers.representative@latimes.com> ; opinion@nytimes.com <mailto:opinion@nytimes.com> ; ashley.vansant@thewashingtondailynews.com <mailto:ashley.vansant@thewashingtondailynews.com> ; gina.lee@thewashingtondailynews.com <mailto:gina.lee@thewashingtondailynews.com> ; kim.riggs@thewashingtondailynews.com <mailto:kim.riggs@thewashingtondailynews.com> ; sylvester.rogers@thewashingtondailynews.com <mailto:sylvester.rogers@thewashingtondailynews.com> ; amy.whitaker@thewashingtondailynews.com <mailto:amy.whitaker@thewashingtondailynews.com> ; caleb.miller@thewashingtondailynews.com <mailto:caleb.miller@thewashingtondailynews.com> ; spencer.stanley@thewashingtondailynews.com <mailto:spencer.stanley@thewashingtondailynews.com> ; german.llodrat@thewashingtondailynews.com <mailto:german.llodrat@thewashingtondailynews.com> ; cecilia.prokos@thewashingtondailynews.com <mailto:cecilia.prokos@thewashingtondailynews.com> ; jason.scott@thewashingtondailynews.com <mailto:jason.scott@thewashingtondailynews.com> ; david.cucchiara@thewashingtondailynews.com <mailto:david.cucchiara@thewashingtondailynews.com> ; jonathan.rowe@thewashingtondailynews.com <mailto:jonathan.rowe@thewashingtondailynews.com> ; \editor@people.com <mailto:editor@people.com> ; caroline.hudson@thewashingtondailynews.com <mailto:caroline.hudson@thewashingtondailynews.com> ; vail.rumley@thewashingtondailynews.com <mailto:vail.rumley@thewashingtondailynews.com>
Cc: 'info@ap.org <mailto:info@ap.org> ，' <info@ap.org <mailto:info@ap.org> >; bluesky@tribune.com <mailto:bluesky@tribune.com> ; bcjones@usatoday.com <mailto:bcjones@usatoday.com> ; laturner@usatoday.com <mailto:laturner@usatoday.com> ; dcarruth@usatoday.com <mailto:dcarruth@usatoday.com> ; vbradley@usatoday.com <mailto:vbradley@usatoday.com> ; rmensah@usatoday.com <mailto:rmensah@usatoday.com> ; accuracy@usatoday.com <mailto:accuracy@usatoday.com>
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
 <http://www.leica-camera.com/> http://www.leica-camera.com / <mailto:nadine.coletta@leica-camera.com> nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com> >
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta <customer.care@leica-camera.com <mailto:customer.care@leica-camera.com> > 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

033. Auto Reply / Automatische Antwort

thread 16d0d9b458591a44 · 2019-09-07 · 0 characters

Auto Reply / Automatische Antwort

Thread ID 16d0d9b458591a44 · messages 0 · 2019-09-07T21:22:22Z → 2019-09-07T21:22:22Z

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034. Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

thread 16d0db9b3519d469 · 2019-09-07 · 59,211 characters

Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Thread ID 16d0db9b3519d469 · messages 3 · 2019-09-07T21:55:18Z → 2019-09-09T20:19:56Z

#1 · 2019-09-07T21:55:18Z
From: xavier.lao@gmail.com
To: teeseewoo@gmail.com, Nadine.Coletta@leica-camera.com, Ursula.Brand-Gerheim@leica-camera.com, Mathias.Harsch@leica-camera.com, Marita.Paasch@leica-camera.com, Beate.Berns@leica-camera.com, Fedja.Bobanovi@leica-camera.com, Andreas.Hecker@leica-camera.com, dennis.steuer@leica-camera.com, Support@leica-camera.com, sandra.looke@leica-camera.com, spareparts@leica-camera.com, info@leica-store.hk, jboswell@bbg.gov, info@dw.de, readers.representative@latimes.com, opinion@nytimes.com, ashley.vansant@thewashingtondailynews.com, gina.lee@thewashingtondailynews.com, kim.riggs@thewashingtondailynews.com, sylvester.rogers@thewashingtondailynews.com, amy.whitaker@thewashingtondailynews.com, caleb.miller@thewashingtondailynews.com, spencer.stanley@thewashingtondailynews.com, german.llodrat@thewashingtondailynews.com, cecilia.prokos@thewashingtondailynews.com, jason.scott@thewashingtondailynews.com, david.cucchiara@thewashingtondailynews.com, jonathan.rowe@thewashingtondailynews.com, \editor@people.com, caroline.hudson@thewashingtondailynews.com, vail.rumley@thewashingtondailynews.com
Cc: info@ap.org, bluesky@tribune.com, bcjones@usatoday.com, laturner@usatoday.com, dcarruth@usatoday.com, vbradley@usatoday.com, rmensah@usatoday.com, accuracy@usatoday.com, christian.wigand@ec.europa.eu, athina.reuter@ec.europa.eu, sara.soumillion@ec.europa.eu, lucia.caudet@ec.europa.eu, marietta.grammenou@ec.europa.eu, renate.nikolay@ec.europa.eu, vera-jourova-contact@ec.europa.eu, daniel.braun@ec.europa.eu, monika.ladmanova@ec.europa.eu, eduard.hulicius@ec.europa.eu, simona.constantin@ec.europa.eu, kevin.oconnell@ec.europa.eu, Miriam.HARTIEL@ec.europa.eu, anezka.machackova@ec.europa.eu, ronnie@4h.co.il, bhind@intnet.mu, Ardesa@ardesa.com, info@balticoptics.lv
Subject: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Attachments named in the archive: image001.jpg; image004.jpg; image005.jpg; image006.jpg; ANGjdJ_R11XJWd-0Re0F8zJ2NqSS7jyCkHFCEwJNG-QVjCTAPkPfmbdaF4ZFv9l0KnFxaMG3m7WOsqRtyIDX4760hjmau0Und41DPllF_OvkEZ1IVYrK9RgjxWden5-JvHP_pY2MFJMM7NZ1BxgvPvyUOFXq3N-2QlTXcPwIDeQgCcH0yhdJ_ixwqoIA_mg4nuFKwo84rCRgml-BOVQQCJzOGr6gSL99oRnwBFSAvYb7L_UDNP7pjCfwBiT94wycaQaL3ax48owP8Vnd9YhLC2so_0g7yUSVF06DvujJi8gJOJ-dAz9_k7etdAOWpaUzCZ8U4QEEMGZ1Prtn1guNnIlK2qRwptBzdf-YuVqmcLKH8R5cr76oBIYyVD7x0f8dRvMrPNp4wpviAbhzprre; ANGjdJ9HLw1aozto9xxhfAeaIUzR8F8XUcqGDs

Dear T.C,

Thanks for help us, we all use the Leica M, here’s our voice:

发件人: T.C <teeseewoo@gmail.com>
发送时间: 2019年9月8日 5:22
收件人: Nadine.Coletta@leica-camera.com; Ursula.Brand-Gerheim@leica-camera.com; Mathias.Harsch@leica-camera.com; Marita.Paasch@leica-camera.com; Beate.Berns@leica-camera.com; Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; dennis.steuer@leica-camera.com; Support@leica-camera.com; sandra.looke@leica-camera.com; spareparts@leica-camera.com; info@leica-store.hk; jboswell@bbg.gov; info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; ashley.vansant@thewashingtondailynews.com; gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; sylvester.rogers@thewashingtondailynews.com; amy.whitaker@thewashingtondailynews.com; caleb.miller@thewashingtondailynews.com; spencer.stanley@thewashingtondailynews.com; german.llodrat@thewashingtondailynews.com; cecilia.prokos@thewashingtondailynews.com; jason.scott@thewashingtondailynews.com; david.cucchiara@thewashingtondailynews.com; jonathan.rowe@thewashingtondailynews.com; \editor@people.com; caroline.hudson@thewashingtondailynews.com; vail.rumley@thewashingtondailynews.com
抄送: 'info@ap.org，' <info@ap.org,>; bluesky@tribune.com; bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com; christian.wigand@ec.europa.eu; athina.reuter@ec.europa.eu; sara.soumillion@ec.europa.eu; lucia.caudet@ec.europa.eu; marietta.grammenou@ec.europa.eu; renate.nikolay@ec.europa.eu; xavier.lao@gmail.com; vera-jourova-contact@ec.europa.eu; renate.nikolay@ec.europa.eu; daniel.braun@ec.europa.eu; monika.ladmanova@ec.europa.eu; eduard.hulicius@ec.europa.eu; simona.constantin@ec.europa.eu; kevin.oconnell@ec.europa.eu; Miriam.HARTIEL@ec.europa.eu; anezka.machackova@ec.europa.eu; ronnie@4h.co.il; bhind@intnet.mu; Ardesa@ardesa.com; info@balticoptics.lv
主题: 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our 4th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C <teeseewoo@gmail.com <mailto:teeseewoo@gmail.com> >
发送时间: 2019年9月6日 20:48主题: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our third letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> > 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com <mailto:teeseewoo@gmail.com> ]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com <mailto:Nadine.Coletta@leica-camera.com> >; Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> >; Mathias.Harsch@leica-camera.com <mailto:Mathias.Harsch@leica-camera.com> ; Paasch, Marita <Marita.Paasch@leica-camera.com <mailto:Marita.Paasch@leica-camera.com> >; Beate.Berns@leica-camera.com <mailto:Beate.Berns@leica-camera.com> ; Fedja.Bobanovi@leica-camera.com <mailto:Fedja.Bobanovi@leica-camera.com> ; Andreas.Hecker@leica-camera.com <mailto:Andreas.Hecker@leica-camera.com> ; Steuer, Dennis <dennis.steuer@leica-camera.com <mailto:dennis.steuer@leica-camera.com> >; Support@leica-camera.com <mailto:Support@leica-camera.com> ; Looke, Sandra <Sandra.Looke@leica-camera.com <mailto:Sandra.Looke@leica-camera.com> >; spareparts <spareparts@leica-camera.com <mailto:spareparts@leica-camera.com> >; info@leica-store.hk <mailto:info@leica-store.hk> ; jboswell@bbg.gov <mailto:jboswell@bbg.gov> ; info@dw.de <mailto:info@dw.de> ; readers.representative@latimes.com <mailto:readers.representative@latimes.com> ; opinion@nytimes.com <mailto:opinion@nytimes.com> ; ashley.vansant@thewashingtondailynews.com <mailto:ashley.vansant@thewashingtondailynews.com> ; gina.lee@thewashingtondailynews.com <mailto:gina.lee@thewashingtondailynews.com> ; kim.riggs@thewashingtondailynews.com <mailto:kim.riggs@thewashingtondailynews.com> ; sylvester.rogers@thewashingtondailynews.com <mailto:sylvester.rogers@thewashingtondailynews.com> ; amy.whitaker@thewashingtondailynews.com <mailto:amy.whitaker@thewashingtondailynews.com> ; caleb.miller@thewashingtondailynews.com <mailto:caleb.miller@thewashingtondailynews.com> ; spencer.stanley@thewashingtondailynews.com <mailto:spencer.stanley@thewashingtondailynews.com> ; german.llodrat@thewashingtondailynews.com <mailto:german.llodrat@thewashingtondailynews.com> ; cecilia.prokos@thewashingtondailynews.com <mailto:cecilia.prokos@thewashingtondailynews.com> ; jason.scott@thewashingtondailynews.com <mailto:jason.scott@thewashingtondailynews.com> ; david.cucchiara@thewashingtondailynews.com <mailto:david.cucchiara@thewashingtondailynews.com> ; jonathan.rowe@thewashingtondailynews.com <mailto:jonathan.rowe@thewashingtondailynews.com> ; \editor@people.com <mailto:editor@people.com> ; caroline.hudson@thewashingtondailynews.com <mailto:caroline.hudson@thewashingtondailynews.com> ; vail.rumley@thewashingtondailynews.com <mailto:vail.rumley@thewashingtondailynews.com>
Cc: 'info@ap.org <mailto:info@ap.org> ，' <info@ap.org <mailto:info@ap.org> >; bluesky@tribune.com <mailto:bluesky@tribune.com> ; bcjones@usatoday.com <mailto:bcjones@usatoday.com> ; laturner@usatoday.com <mailto:laturner@usatoday.com> ; dcarruth@usatoday.com <mailto:dcarruth@usatoday.com> ; vbradley@usatoday.com <mailto:vbradley@usatoday.com> ; rmensah@usatoday.com <mailto:rmensah@usatoday.com> ; accuracy@usatoday.com <mailto:accuracy@usatoday.com>
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
 <http://www.leica-camera.com/> www.leica-camera.com / <mailto:nadine.coletta@leica-camera.com> nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com> >
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta <customer.care@leica-camera.com <mailto:customer.care@leica-camera.com> > 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#2 · 2019-09-08T16:25:53Z
From: teeseewoo@gmail.com
Subject: 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,

This is our 5th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

3. CEO Mr. Mathias Harsch needs to resign.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C <teeseewoo@gmail.com>
发送时间: 2019年9月8日 5:22

主题: 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our 4th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C <teeseewoo@gmail.com <mailto:teeseewoo@gmail.com> >
发送时间: 2019年9月6日 20:48主题: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our third letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> > 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com <mailto:teeseewoo@gmail.com> ]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com <mailto:Nadine.Coletta@leica-camera.com> >; Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> >; Mathias.Harsch@leica-camera.com <mailto:Mathias.Harsch@leica-camera.com> ; Paasch, Marita <Marita.Paasch@leica-camera.com <mailto:Marita.Paasch@leica-camera.com> >; Beate.Berns@leica-camera.com <mailto:Beate.Berns@leica-camera.com> ; Fedja.Bobanovi@leica-camera.com <mailto:Fedja.Bobanovi@leica-camera.com> ; Andreas.Hecker@leica-camera.com <mailto:Andreas.Hecker@leica-camera.com> ; Steuer, Dennis <dennis.steuer@leica-camera.com <mailto:dennis.steuer@leica-camera.com> >; Support@leica-camera.com <mailto:Support@leica-camera.com> ; Looke, Sandra <Sandra.Looke@leica-camera.com <mailto:Sandra.Looke@leica-camera.com> >; spareparts <spareparts@leica-camera.com <mailto:spareparts@leica-camera.com> >; info@leica-store.hk <mailto:info@leica-store.hk> ; jboswell@bbg.gov <mailto:jboswell@bbg.gov> ; info@dw.de <mailto:info@dw.de> ; readers.representative@latimes.com <mailto:readers.representative@latimes.com> ; opinion@nytimes.com <mailto:opinion@nytimes.com> ; ashley.vansant@thewashingtondailynews.com <mailto:ashley.vansant@thewashingtondailynews.com> ; gina.lee@thewashingtondailynews.com <mailto:gina.lee@thewashingtondailynews.com> ; kim.riggs@thewashingtondailynews.com <mailto:kim.riggs@thewashingtondailynews.com> ; sylvester.rogers@thewashingtondailynews.com <mailto:sylvester.rogers@thewashingtondailynews.com> ; amy.whitaker@thewashingtondailynews.com <mailto:amy.whitaker@thewashingtondailynews.com> ; caleb.miller@thewashingtondailynews.com <mailto:caleb.miller@thewashingtondailynews.com> ; spencer.stanley@thewashingtondailynews.com <mailto:spencer.stanley@thewashingtondailynews.com> ; german.llodrat@thewashingtondailynews.com <mailto:german.llodrat@thewashingtondailynews.com> ; cecilia.prokos@thewashingtondailynews.com <mailto:cecilia.prokos@thewashingtondailynews.com> ; jason.scott@thewashingtondailynews.com <mailto:jason.scott@thewashingtondailynews.com> ; david.cucchiara@thewashingtondailynews.com <mailto:david.cucchiara@thewashingtondailynews.com> ; jonathan.rowe@thewashingtondailynews.com <mailto:jonathan.rowe@thewashingtondailynews.com> ; \editor@people.com <mailto:editor@people.com> ; caroline.hudson@thewashingtondailynews.com <mailto:caroline.hudson@thewashingtondailynews.com> ; vail.rumley@thewashingtondailynews.com <mailto:vail.rumley@thewashingtondailynews.com>
Cc: 'info@ap.org <mailto:info@ap.org> ，' <info@ap.org <mailto:info@ap.org> >; bluesky@tribune.com <mailto:bluesky@tribune.com> ; bcjones@usatoday.com <mailto:bcjones@usatoday.com> ; laturner@usatoday.com <mailto:laturner@usatoday.com> ; dcarruth@usatoday.com <mailto:dcarruth@usatoday.com> ; vbradley@usatoday.com <mailto:vbradley@usatoday.com> ; rmensah@usatoday.com <mailto:rmensah@usatoday.com> ; accuracy@usatoday.com <mailto:accuracy@usatoday.com>
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
 <http://www.leica-camera.com/> www.leica-camera.com / <mailto:nadine.coletta@leica-camera.com> nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com> >
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta <customer.care@leica-camera.com <mailto:customer.care@leica-camera.com> > 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com <mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#3 · 2019-09-09T20:19:56Z
From: teeseewoo@gmail.com
Subject: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and Dr. Andreas Kaufmann, and EU,

This is our 6th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

3. CEO Mr. Mathias Harsch needs to resign.

We looking for your reply soon.

Yours,

T.C ,

发件人: T.C <teeseewoo@gmail.com>
发送时间: 2019年9月9日 0:26

Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,

This is our 5th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

3. CEO Mr. Mathias Harsch needs to resign.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com>
发送时间: 2019年9月8日 5:22

主题: 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our 4th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com>
发送时间: 2019年9月6日 20:48主题: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our third letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> > 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: <https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

 <http://de.leica-camera.com/home/> http://de.leica-camera.com/home/

Von: T.C [mailto: <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com>; Brand, Ursula < <mailto:Ursula.Brand@leica-camera.com> Ursula.Brand@leica-camera.com>; <mailto:Mathias.Harsch@leica-camera.com> Mathias.Harsch@leica-camera.com; Paasch, Marita < <mailto:Marita.Paasch@leica-camera.com> Marita.Paasch@leica-camera.com>; <mailto:Beate.Berns@leica-camera.com> Beate.Berns@leica-camera.com; <mailto:Fedja.Bobanovi@leica-camera.com> Fedja.Bobanovi@leica-camera.com; <mailto:Andreas.Hecker@leica-camera.com> Andreas.Hecker@leica-camera.com; Steuer, Dennis < <mailto:dennis.steuer@leica-camera.com> dennis.steuer@leica-camera.com>; <mailto:Support@leica-camera.com> Support@leica-camera.com; Looke, Sandra < <mailto:Sandra.Looke@leica-camera.com> Sandra.Looke@leica-camera.com>; spareparts < <mailto:spareparts@leica-camera.com> spareparts@leica-camera.com>; <mailto:info@leica-store.hk> info@leica-store.hk; <mailto:jboswell@bbg.gov> jboswell@bbg.gov; <mailto:info@dw.de> info@dw.de; <mailto:readers.representative@latimes.com> readers.representative@latimes.com; <mailto:opinion@nytimes.com> opinion@nytimes.com; <mailto:ashley.vansant@thewashingtondailynews.com> ashley.vansant@thewashingtondailynews.com; <mailto:gina.lee@thewashingtondailynews.com> gina.lee@thewashingtondailynews.com; <mailto:kim.riggs@thewashingtondailynews.com> kim.riggs@thewashingtondailynews.com; <mailto:sylvester.rogers@thewashingtondailynews.com> sylvester.rogers@thewashingtondailynews.com; <mailto:amy.whitaker@thewashingtondailynews.com> amy.whitaker@thewashingtondailynews.com; <mailto:caleb.miller@thewashingtondailynews.com> caleb.miller@thewashingtondailynews.com; <mailto:spencer.stanley@thewashingtondailynews.com> spencer.stanley@thewashingtondailynews.com; <mailto:german.llodrat@thewashingtondailynews.com> german.llodrat@thewashingtondailynews.com; <mailto:cecilia.prokos@thewashingtondailynews.com> cecilia.prokos@thewashingtondailynews.com; <mailto:jason.scott@thewashingtondailynews.com> jason.scott@thewashingtondailynews.com; <mailto:david.cucchiara@thewashingtondailynews.com> david.cucchiara@thewashingtondailynews.com; <mailto:jonathan.rowe@thewashingtondailynews.com> jonathan.rowe@thewashingtondailynews.com; \ <mailto:editor@people.com> editor@people.com; <mailto:caroline.hudson@thewashingtondailynews.com> caroline.hudson@thewashingtondailynews.com; <mailto:vail.rumley@thewashingtondailynews.com> vail.rumley@thewashingtondailynews.com
Cc: ' <mailto:info@ap.org> info@ap.org，' < <mailto:info@ap.org> info@ap.org>; <mailto:bluesky@tribune.com> bluesky@tribune.com; <mailto:bcjones@usatoday.com> bcjones@usatoday.com; <mailto:laturner@usatoday.com> laturner@usatoday.com; <mailto:dcarruth@usatoday.com> dcarruth@usatoday.com; <mailto:vbradley@usatoday.com> vbradley@usatoday.com; <mailto:rmensah@usatoday.com> rmensah@usatoday.com; <mailto:accuracy@usatoday.com> accuracy@usatoday.com
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
 <http://www.leica-camera.com/> www.leica-camera.com / <mailto:nadine.coletta@leica-camera.com> nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [ <mailto:teeseewoo@gmail.com> mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare < <mailto:Customer.Care@leica-camera.com> Customer.Care@leica-camera.com>
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta < <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

 <http://repair.leica-camera.com/service/repairtracking/index.html> http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

 <mailto:Customer.Care@leica-camera.com> Customer.Care@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

035. Automatische Antwort: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

thread 16d17aefe3a7bdd7 · 2019-09-09 · 0 characters

Automatische Antwort: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Thread ID 16d17aefe3a7bdd7 · messages 0 · 2019-09-09T20:20:06Z → 2019-09-09T20:20:06Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

036. Automatic reply: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

thread 16d17af1f8d94767 · 2019-09-09 · 0 characters

Automatic reply: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Thread ID 16d17af1f8d94767 · messages 0 · 2019-09-09T20:20:12Z → 2019-09-09T20:20:32Z

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037. Re:Leica CEO Matthias Halch Cheat customers and earns huge profits by maintenance costs.

thread 16d17c22a828054e · 2019-09-09 · 39,411 characters

Re:Leica CEO Matthias Halch Cheat customers and earns huge profits by maintenance costs.

Thread ID 16d17c22a828054e · messages 3 · 2019-09-09T20:35:26Z → 2019-09-10T18:05:31Z

#1 · 2019-09-09T20:35:26Z
From: 49564430@qq.com
To: Nadine.Coletta@leica-camera.com, sven.vollert@leica-camera.com, douglas@f22.com, Ursula.Brand-Gerheim@leica-camera.com, customercare.cn@leica-camera.com, info@leicasportoptics.com, info@tincheungcamera.com.hk, Marita.Paasch@leica-camera.com, repair@leicacamerausa.com, sales@delonphoto.com, cs@mtoptics.com, nicedigital@macau.ctm.net, dennis.steuer@leica-camera.com, customercare.hk@leica-camera.com, leicainfo@mbooth.com, technicalinfo@leicacamerausa.com, sandra.looke@leica-camera.com, teeseewoo@gmail.com, spareparts@leica-camera.com, info@leica-store.hk, jboswell@bbg.gov, info@dw.de, jason.scott@thewashingtondailynews.com, christian.rinker@leica-camera.com
Cc: bcjones@usatoday.com, christian.wigand@ec.europa.eu, athina.reuter@ec.europa.eu, sara.soumillion@ec.europa.eu, lucia.caudet@ec.europa.eu, marietta.grammenou@ec.europa.eu, xavier.lao@gmail.com, vera-jourova-contact@ec.europa.eu, renate.nikolay@ec.europa.eu, daniel.braun@ec.europa.eu, monika.ladmanova@ec.europa.eu, eduard.hulicius@ec.europa.eu, simona.constantin@ec.europa.eu, kevin.oconnell@ec.europa.eu, Miriam.HARTIEL@ec.europa.eu, anezka.machackova@ec.europa.eu, ronnie@4h.co.il, bhind@intnet.mu, Ardesa@ardesa.com, zhangjunfei1978@163.com, info@balticoptics.lv, Christian.Spahr@ec.europa.eu, Sara.Soumillion@ec.europa.eu, Athina.Reuter@ec.europa.eu
Subject: Re:Leica CEO Matthias Halch Cheat customers and earns huge profits by maintenance costs.

Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and Dr. Andreas Kaufmann, and EU,

This is our 6th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

2. Defraud consumers and publicly apologize for false advertising.

3. CEO Mr. Mathias Harsch needs to resign.

We looking for your reply soon.

Yours,

T.C ,

发件人: T.C <teeseewoo@gmail.com>
发送时间: 2019年9月9日 0:26

Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,

This is our 5th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

2. Defraud consumers and publicly apologize for false advertising.

3. CEO Mr. Mathias Harsch needs to resign.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C <teeseewoo@gmail.com>
发送时间: 2019年9月8日 5:22

主题: 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

But, we have asked many times, the follow questions,

Three major demands:

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

But, we have asked many times, the follow questions,

Three major demands:

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

The following is my question for you, I hope you can prove the answer:

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch, Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com; Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer, Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke, Sandra <Sandra.Looke@leica-camera.com>; spareparts <spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov; info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; ashley.vansant@thewashingtondailynews.com; gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; sylvester.rogers@thewashingtondailynews.com; amy.whitaker@thewashingtondailynews.com; caleb.miller@thewashingtondailynews.com; spencer.stanley@thewashingtondailynews.com; german.llodrat@thewashingtondailynews.com; cecilia.prokos@thewashingtondailynews.com; jason.scott@thewashingtondailynews.com; david.cucchiara@thewashingtondailynews.com; jonathan.rowe@thewashingtondailynews.com; \editor@people.com; caroline.hudson@thewashingtondailynews.com; vail.rumley@thewashingtondailynews.com
Cc: 'info@ap.org，' <info@ap.org>; bluesky@tribune.com; bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com / nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com>
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

#2 · 2019-09-10T18:05:16Z
From: teeseewoo@gmail.com
To: 49564430@qq.com, Nadine.Coletta@leica-camera.com, sven.vollert@leica-camera.com, douglas@f22.com, Ursula.Brand-Gerheim@leica-camera.com, 22327861@qq.com, customercare.cn@leica-camera.com, info@leicasportoptics.com, info@tincheungcamera.com.hk, Marita.Paasch@leica-camera.com, repair@leicacamerausa.com, sales@delonphoto.com, cs@mtoptics.com, nicedigital@macau.ctm.net, dennis.steuer@leica-camera.com, customercare.hk@leica-camera.com, leicainfo@mbooth.com, technicalinfo@leicacamerausa.com, sandra.looke@leica-camera.com, spareparts@leica-camera.com, info@leica-store.hk, jboswell@bbg.gov, info@dw.de, jason.scott@thewashingtondailynews.com, christian.rinker@leica-camera.com
Cc: bcjones@usatoday.com, christian.wigand@ec.europa.eu, athina.reuter@ec.europa.eu, sara.soumillion@ec.europa.eu, lucia.caudet@ec.europa.eu, marietta.grammenou@ec.europa.eu, xavier.lao@gmail.com, vera-jourova-contact@ec.europa.eu, renate.nikolay@ec.europa.eu, daniel.braun@ec.europa.eu, monika.ladmanova@ec.europa.eu, eduard.hulicius@ec.europa.eu, simona.constantin@ec.europa.eu, kevin.oconnell@ec.europa.eu, Miriam.HARTIEL@ec.europa.eu, anezka.machackova@ec.europa.eu, ronnie@4h.co.il, bhind@intnet.mu, Ardesa@ardesa.com, zhangjunfei1978@163.com, info@balticoptics.lv, Christian.Spahr@ec.europa.eu, Sara.Soumillion@ec.europa.eu, Athina.Reuter@ec.europa.eu
Subject: Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge profits by maintenance costs.

Attachments named in the archive: image002.jpg; ANGjdJ-1luATATyk1tsVZkjOZeDvakJINZVW4hiJF63ubWGl7mQbD99uIn7lDuSW1LiRCmJlFzjTzt4J29bh7I5AYb7Ieu9ukTpP-RUzlrpVGkibA8uPrJrBm1mvoU-ShBVsKdb-M8H4kvhW3XQA5F8NJ65csPTmnHk-ndw1z3rjeANI-0w1HXDDMaUAz4V3dw6jQrQAEeLLnj0p8ewIoxwAsfw_bQBVibQUUddxnzcJywDHwXActkOoe1BlYoslfNZWYwV4fRQFwcDDPBQyjif0OGtKb6mElTNaSQGpwmCjKfxdNWt64J-ftViMBcI8gFSLY4YNYRTfrQXgktab1OqiQ_J97QfV-ud0C5rkABZziOICvuQYwjjlhuGEDnSXiKcai543f1eNvqt1m1w2

Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and Dr. Andreas Kaufmann, and EU,

This is our 7th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

3. CEO Mr. Mathias Harsch needs to resign.

We looking for your reply soon.

Yours,

T.C ,

发件人: T.C < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com>
发送时间: 2019年9月9日 0:26

Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,

This is our 5th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

3. CEO Mr. Mathias Harsch needs to resign.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com>
发送时间: 2019年9月8日 5:22

主题: 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our 4th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com>
发送时间: 2019年9月6日 20:48主题: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our third letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> > 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: <https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

 <http://de.leica-camera.com/home/> http://de.leica-camera.com/home/

Von: T.C [mailto: <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com>; Brand, Ursula < <mailto:Ursula.Brand@leica-camera.com> Ursula.Brand@leica-camera.com>; <mailto:Mathias.Harsch@leica-camera.com> Mathias.Harsch@leica-camera.com; Paasch, Marita < <mailto:Marita.Paasch@leica-camera.com> Marita.Paasch@leica-camera.com>; <mailto:Beate.Berns@leica-camera.com> Beate.Berns@leica-camera.com; <mailto:Fedja.Bobanovi@leica-camera.com> Fedja.Bobanovi@leica-camera.com; <mailto:Andreas.Hecker@leica-camera.com> Andreas.Hecker@leica-camera.com; Steuer, Dennis < <mailto:dennis.steuer@leica-camera.com> dennis.steuer@leica-camera.com>; <mailto:Support@leica-camera.com> Support@leica-camera.com; Looke, Sandra < <mailto:Sandra.Looke@leica-camera.com> Sandra.Looke@leica-camera.com>; spareparts < <mailto:spareparts@leica-camera.com> spareparts@leica-camera.com>; <mailto:info@leica-store.hk> info@leica-store.hk; <mailto:jboswell@bbg.gov> jboswell@bbg.gov; <mailto:info@dw.de> info@dw.de; <mailto:readers.representative@latimes.com> readers.representative@latimes.com; <mailto:opinion@nytimes.com> opinion@nytimes.com; <mailto:ashley.vansant@thewashingtondailynews.com> ashley.vansant@thewashingtondailynews.com; <mailto:gina.lee@thewashingtondailynews.com> gina.lee@thewashingtondailynews.com; <mailto:kim.riggs@thewashingtondailynews.com> kim.riggs@thewashingtondailynews.com; <mailto:sylvester.rogers@thewashingtondailynews.com> sylvester.rogers@thewashingtondailynews.com; <mailto:amy.whitaker@thewashingtondailynews.com> amy.whitaker@thewashingtondailynews.com; <mailto:caleb.miller@thewashingtondailynews.com> caleb.miller@thewashingtondailynews.com; <mailto:spencer.stanley@thewashingtondailynews.com> spencer.stanley@thewashingtondailynews.com; <mailto:german.llodrat@thewashingtondailynews.com> german.llodrat@thewashingtondailynews.com; <mailto:cecilia.prokos@thewashingtondailynews.com> cecilia.prokos@thewashingtondailynews.com; <mailto:jason.scott@thewashingtondailynews.com> jason.scott@thewashingtondailynews.com; <mailto:david.cucchiara@thewashingtondailynews.com> david.cucchiara@thewashingtondailynews.com; <mailto:jonathan.rowe@thewashingtondailynews.com> jonathan.rowe@thewashingtondailynews.com; \ <mailto:editor@people.com> editor@people.com; <mailto:caroline.hudson@thewashingtondailynews.com> caroline.hudson@thewashingtondailynews.com; <mailto:vail.rumley@thewashingtondailynews.com> vail.rumley@thewashingtondailynews.com
Cc: ' <mailto:info@ap.org> info@ap.org，' < <mailto:info@ap.org> info@ap.org>; <mailto:bluesky@tribune.com> bluesky@tribune.com; <mailto:bcjones@usatoday.com> bcjones@usatoday.com; <mailto:laturner@usatoday.com> laturner@usatoday.com; <mailto:dcarruth@usatoday.com> dcarruth@usatoday.com; <mailto:vbradley@usatoday.com> vbradley@usatoday.com; <mailto:rmensah@usatoday.com> rmensah@usatoday.com; <mailto:accuracy@usatoday.com> accuracy@usatoday.com
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
 <http://www.leica-camera.com/> www.leica-camera.com / <mailto:nadine.coletta@leica-camera.com> nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [ <mailto:teeseewoo@gmail.com> mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare < <mailto:Customer.Care@leica-camera.com> Customer.Care@leica-camera.com>
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta < <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

 <http://repair.leica-camera.com/service/repairtracking/index.html> http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

 <mailto:Customer.Care@leica-camera.com> Customer.Care@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#3 · 2019-09-10T18:05:31Z
From: MAILER-DAEMON@intnet.mu
To: teeseewoo@gmail.com
Subject: Undeliverable mail: Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge profits by maintenance costs.

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LOCAL module(account bhind) reports:
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Original-Recipient: rfc822;<bhind@intnet.mu>
Final-Recipient: LOCAL;<bhind>
Action: failed
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038. Auto Reply / Automatische Antwort

thread 16d1c5a146065cdf · 2019-09-10 · 0 characters

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039. Automatische Antwort: Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge profits by maintenance costs.

thread 16d1c5a15cfd4652 · 2019-09-10 · 0 characters

Automatische Antwort: Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge profits by maintenance costs.

Thread ID 16d1c5a15cfd4652 · messages 0 · 2019-09-10T18:05:27Z → 2019-09-10T18:05:27Z

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040. Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion

thread 16d1f6d43ca13f88 · 2019-09-11 · 92,279 characters

Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion

Thread ID 16d1f6d43ca13f88 · messages 6 · 2019-09-11T08:25:09Z → 2019-09-13T07:22:20Z

#1 · 2019-09-11T08:25:09Z
From: teeseewoo@gmail.com
To: 49564430@qq.com, Nadine.Coletta@leica-camera.com, sven.vollert@leica-camera.com, douglas@f22.com, Ursula.Brand-Gerheim@leica-camera.com, 22327861@qq.com, customercare.cn@leica-camera.com, info@leicasportoptics.com, info@tincheungcamera.com.hk, Marita.Paasch@leica-camera.com, repair@leicacamerausa.com, sales@delonphoto.com, cs@mtoptics.com, nicedigital@macau.ctm.net, dennis.steuer@leica-camera.com, customercare.hk@leica-camera.com, leicainfo@mbooth.com, technicalinfo@leicacamerausa.com, sandra.looke@leica-camera.com, spareparts@leica-camera.com, info@leica-store.hk, jboswell@bbg.gov, info@dw.de, jason.scott@thewashingtondailynews.com, christian.rinker@leica-camera.com
Cc: bcjones@usatoday.com, christian.wigand@ec.europa.eu, athina.reuter@ec.europa.eu, sara.soumillion@ec.europa.eu, lucia.caudet@ec.europa.eu, marietta.grammenou@ec.europa.eu, xavier.lao@gmail.com, vera-jourova-contact@ec.europa.eu, renate.nikolay@ec.europa.eu, daniel.braun@ec.europa.eu, monika.ladmanova@ec.europa.eu, eduard.hulicius@ec.europa.eu, simona.constantin@ec.europa.eu, kevin.oconnell@ec.europa.eu, Miriam.HARTIEL@ec.europa.eu, anezka.machackova@ec.europa.eu, ronnie@4h.co.il, bhind@intnet.mu, Ardesa@ardesa.com, zhangjunfei1978@163.com, info@balticoptics.lv, Christian.Spahr@ec.europa.eu, Sara.Soumillion@ec.europa.eu, Athina.Reuter@ec.europa.eu
Subject: Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion

Attachments named in the archive: image002.jpg; image004.jpg; ANGjdJ8ZnS9QFpbFiIZpA-P06ToCyzh93sRtn7LJUKQzKHd69cvi0BgY4nM2ox28bYErGwc7edwkSo45FtgPEXAc3bRcS98HwWQhRMZA45r832q98Cj1YWq1gsrpvL3XU0O3grNYTUV9k5NFtaAFXCQ6Y1l1fgEis3eVKatyQ8O95pNFy9LPOtE2H_8-D9vcKj4VQoleG1fbNs7Yyv4R7XHlyq0OXYCw5jpGAkpO-5FsF6d3ymn6PDC2WDOU1nXMQambkMJbnhiZvrklNV0aqg9KSri7pGYuKCznHCZqnc7qORVOI5zD9Vt2OSWLmNRiO6Bq1748PxH_WkR2WoYanDGYuM224kwBw0Rtk7DR54u64zhWE367ajHJlV9KdHsc_iWelg7I7hPtCw6TYt6n; ANGjdJ-Yss2J5_a6InfulgZrYriizwAwLJIuLD9XHC1sPbW7UAG92Ade5-IYmLsXc5

Dear Kirstin Masney,

This is my 8th letter asking you,

Why you don’t inform the clines the CCD have false design before your selling the M camera?

The Leica just said:

If we know your CCD have so many problem,

Till now, you still have not answer this questions.

Looking for your reply soon, and stop cheating clients. Here’s what the Leica Exaggerated promotion:

Leica stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.

发件人: T.C <teeseewoo@gmail.com>
发送时间: 2019年9月11日 2:05

主题: Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge profits by maintenance costs.

Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and Dr. Andreas Kaufmann, and EU,

This is our 7th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

3. CEO Mr. Mathias Harsch needs to resign.

We looking for your reply soon.

Yours,

T.C ,

发件人: T.C < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com>
发送时间: 2019年9月9日 0:26

Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,

This is our 5th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

3. CEO Mr. Mathias Harsch needs to resign.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com>
发送时间: 2019年9月8日 5:22

主题: 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our 4th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com>
发送时间: 2019年9月6日 20:48主题: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our third letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> > 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: <https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

 <http://de.leica-camera.com/home/> http://de.leica-camera.com/home/

Von: T.C [mailto: <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com>; Brand, Ursula < <mailto:Ursula.Brand@leica-camera.com> Ursula.Brand@leica-camera.com>; <mailto:Mathias.Harsch@leica-camera.com> Mathias.Harsch@leica-camera.com; Paasch, Marita < <mailto:Marita.Paasch@leica-camera.com> Marita.Paasch@leica-camera.com>; <mailto:Beate.Berns@leica-camera.com> Beate.Berns@leica-camera.com; <mailto:Fedja.Bobanovi@leica-camera.com> Fedja.Bobanovi@leica-camera.com; <mailto:Andreas.Hecker@leica-camera.com> Andreas.Hecker@leica-camera.com; Steuer, Dennis < <mailto:dennis.steuer@leica-camera.com> dennis.steuer@leica-camera.com>; <mailto:Support@leica-camera.com> Support@leica-camera.com; Looke, Sandra < <mailto:Sandra.Looke@leica-camera.com> Sandra.Looke@leica-camera.com>; spareparts < <mailto:spareparts@leica-camera.com> spareparts@leica-camera.com>; <mailto:info@leica-store.hk> info@leica-store.hk; <mailto:jboswell@bbg.gov> jboswell@bbg.gov; <mailto:info@dw.de> info@dw.de; <mailto:readers.representative@latimes.com> readers.representative@latimes.com; <mailto:opinion@nytimes.com> opinion@nytimes.com; <mailto:ashley.vansant@thewashingtondailynews.com> ashley.vansant@thewashingtondailynews.com; <mailto:gina.lee@thewashingtondailynews.com> gina.lee@thewashingtondailynews.com; <mailto:kim.riggs@thewashingtondailynews.com> kim.riggs@thewashingtondailynews.com; <mailto:sylvester.rogers@thewashingtondailynews.com> sylvester.rogers@thewashingtondailynews.com; <mailto:amy.whitaker@thewashingtondailynews.com> amy.whitaker@thewashingtondailynews.com; <mailto:caleb.miller@thewashingtondailynews.com> caleb.miller@thewashingtondailynews.com; <mailto:spencer.stanley@thewashingtondailynews.com> spencer.stanley@thewashingtondailynews.com; <mailto:german.llodrat@thewashingtondailynews.com> german.llodrat@thewashingtondailynews.com; <mailto:cecilia.prokos@thewashingtondailynews.com> cecilia.prokos@thewashingtondailynews.com; <mailto:jason.scott@thewashingtondailynews.com> jason.scott@thewashingtondailynews.com; <mailto:david.cucchiara@thewashingtondailynews.com> david.cucchiara@thewashingtondailynews.com; <mailto:jonathan.rowe@thewashingtondailynews.com> jonathan.rowe@thewashingtondailynews.com; \ <mailto:editor@people.com> editor@people.com; <mailto:caroline.hudson@thewashingtondailynews.com> caroline.hudson@thewashingtondailynews.com; <mailto:vail.rumley@thewashingtondailynews.com> vail.rumley@thewashingtondailynews.com
Cc: ' <mailto:info@ap.org> info@ap.org，' < <mailto:info@ap.org> info@ap.org>; <mailto:bluesky@tribune.com> bluesky@tribune.com; <mailto:bcjones@usatoday.com> bcjones@usatoday.com; <mailto:laturner@usatoday.com> laturner@usatoday.com; <mailto:dcarruth@usatoday.com> dcarruth@usatoday.com; <mailto:vbradley@usatoday.com> vbradley@usatoday.com; <mailto:rmensah@usatoday.com> rmensah@usatoday.com; <mailto:accuracy@usatoday.com> accuracy@usatoday.com
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
 <http://www.leica-camera.com/> www.leica-camera.com / <mailto:nadine.coletta@leica-camera.com> nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [ <mailto:teeseewoo@gmail.com> mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare < <mailto:Customer.Care@leica-camera.com> Customer.Care@leica-camera.com>
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta < <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

 <http://repair.leica-camera.com/service/repairtracking/index.html> http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

 <mailto:Customer.Care@leica-camera.com> Customer.Care@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#2 · 2019-09-11T08:25:25Z
From: MAILER-DAEMON@intnet.mu
To: teeseewoo@gmail.com
Subject: Undeliverable mail: Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion

Failed to deliver to '<bhind@intnet.mu>'
LOCAL module(account bhind) reports:
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Original-Recipient: rfc822;<bhind@intnet.mu>
Final-Recipient: LOCAL;<bhind>
Action: failed
Status: 5.0.0
Diagnostic-Code: smtp;account is full (quota exceeded)

#3 · 2019-09-11T08:37:31Z
From: 22327861@qq.com
To: teeseewoo@gmail.com, 49564430@qq.com, Nadine.Coletta@leica-camera.com, sven.vollert@leica-camera.com, douglas@f22.com, Ursula.Brand-Gerheim@leica-camera.com, customercare.cn@leica-camera.com, info@leicasportoptics.com, info@tincheungcamera.com.hk, Marita.Paasch@leica-camera.com, repair@leicacamerausa.com, sales@delonphoto.com, cs@mtoptics.com, nicedigital@macau.ctm.net, dennis.steuer@leica-camera.com, customercare.hk@leica-camera.com, leicainfo@mbooth.com, technicalinfo@leicacamerausa.com, sandra.looke@leica-camera.com, spareparts@leica-camera.com, info@leica-store.hk, jboswell@bbg.gov, info@dw.de, jason.scott@thewashingtondailynews.com, christian.rinker@leica-camera.com
Cc: bcjones@usatoday.com, christian.wigand@ec.europa.eu, athina.reuter@ec.europa.eu, sara.soumillion@ec.europa.eu, lucia.caudet@ec.europa.eu, marietta.grammenou@ec.europa.eu, xavier.lao@gmail.com, vera-jourova-contact@ec.europa.eu, renate.nikolay@ec.europa.eu, daniel.braun@ec.europa.eu, monika.ladmanova@ec.europa.eu, eduard.hulicius@ec.europa.eu, simona.constantin@ec.europa.eu, kevin.oconnell@ec.europa.eu, Miriam.HARTIEL@ec.europa.eu, anezka.machackova@ec.europa.eu, ronnie@4h.co.il, bhind@intnet.mu, Ardesa@ardesa.com, zhangjunfei1978@163.com, info@balticoptics.lv, Christian.Spahr@ec.europa.eu, Sara.Soumillion@ec.europa.eu, Athina.Reuter@ec.europa.eu
Subject: Re： Re：Re: Leica CEO Matthias Halch Exaggerated promotion

Attachments named in the archive: CB8392CA@145DB93F.4BB2785D.jpg; 32A59B4E@527CF220.4BB2785D.jpg; 2802D018@B478F07C.4BB2785D.jpg; 3201D113@24D70563.4BB2785D.jpg; ANGjdJ-w6CSfiRDW5fhsRWW9vySZGB0keLfvCYQ2_u-MyFtPDW5TmlcgNbSsfiwKfgfJ7PrCrWCpA9uwCY2kb2HqudjHOJ4YdTBXD8LuQoxrw9WNnK8-DtI6yA07Piiuxxwje8DG-qMDOTROvNIBPtvqcXb3qHE9R2DPq7PFG5LzYZbY_a2fanhbC95IrPH8vIbrKVycj8qPmi2lb7i2A5wk4PViumO0sJbRganD6zO0Wch7Rz62ghWpZ6i4EN-Qgg34LwLpLvupeMh8TWWebSKTvRcfPDH5P5F_OTtOTc0aZz4qYmskRFLK1T16yW6ufRSFctBif2tz-rgVUpHgRekwtXfSH4QowYMiR9EFp0pNTHDWdkac

Dear All,&nbsp;

Lets look at how the Leica Making the Exaggerated Promotion worldwide:&nbsp;

https://uk.leica-camera.com/Company/Our-Values/Our-Values

MATTHIAS HARSCH (CEO)

As Chief Executive Officer at Leica Camera AG since 1 September 2017, Matthias Harsch holds responsibility for the Sales &amp; Retail, Marketing &amp; Communications, Digital, Product Division Photo and Business Development.

and let's see how many Hong Kong clients was cheating by Leica:&nbsp;

http://www.mclassic.com.hk/forum.php?mod=viewthread&amp;tid=5500

https://www.price.com.hk/news.php?id=3479

"
Dear Leica Customer

We greatly appreciate your patience while we attempt to obtain a replacement sensor for your camera. We deeply regret the wait you have already experienced and must ask for you to continue to be patient while we use our best efforts to resolve the backorder issue with sensors. Due to our previous external supplier not being able to supply us with sensors&nbsp;we have had to source sensors from a&nbsp;new external supplier. Because of technical and production issues this supplier has not been able to supply us with sufficient quantities of sensors which meet Leica’s strict specifications. We are working intensively with our external supplier to have these issues rectified as soon as possible so production of first quality sensors arrive in sufficient quantities to satisfy all our backorders."

------------------&nbsp;原始邮件&nbsp;------------------
发件人:&nbsp;"teeseewoo"<teeseewoo@gmail.com&gt;;
发送时间:&nbsp;2019年9月11日(星期三) 下午4:25
收件人:&nbsp;"'子超'"<49564430@qq.com&gt;;"'Nadine.Coletta'"<Nadine.Coletta@leica-camera.com&gt;;"'sven.vollert'"<sven.vollert@leica-camera.com&gt;;"'douglas'"<douglas@f22.com&gt;;"'Ursula.Brand-Gerheim'"<Ursula.Brand-Gerheim@leica-camera.com&gt;;"[Name]"<22327861@qq.com&gt;;"'customercare.cn'"<customercare.cn@leica-camera.com&gt;;"'info'"<info@leicasportoptics.com&gt;;"'info'"<info@tincheungcamera.com.hk&gt;;"'Marita.Paasch'"<Marita.Paasch@leica-camera.com&gt;;"'repair'"<repair@leicacamerausa.com&gt;;"'sales'"<sales@delonphoto.com&gt;;"'cs'"<cs@mtoptics.com&gt;;"'nicedigital'"<nicedigital@macau.ctm.net&gt;;"'dennis.steuer'"<dennis.steuer@leica-camera.com&gt;;"'customercare.hk'"<customercare.hk@leica-camera.com&gt;;"'leicainfo'"<leicainfo@mbooth.com&gt;;"'technicalinfo'"<technicalinfo@leicacamerausa.com&gt;;"'sandra.looke'"<sandra.looke@leica-camera.com&gt;;"'spareparts'"<spareparts@leica-camera.com&gt;;"'info'"<info@leica-store.hk&gt;;"'jboswell'"<jboswell@bbg.gov&gt;;"'info'"<info@dw.de&gt;;"'jason.scott'"<jason.scott@thewashingtondailynews.com&gt;;"'christian.rinker'"<christian.rinker@leica-camera.com&gt;;
抄送:&nbsp;"'bcjones'"<bcjones@usatoday.com&gt;;"'christian.wigand'"<christian.wigand@ec.europa.eu&gt;;"'athina.reuter'"<athina.reuter@ec.europa.eu&gt;;"'sara.soumillion'"<sara.soumillion@ec.europa.eu&gt;;"'lucia.caudet'"<lucia.caudet@ec.europa.eu&gt;;"'marietta.grammenou'"<marietta.grammenou@ec.europa.eu&gt;;"'xavier.lao'"<xavier.lao@gmail.com&gt;;"'vera-jourova-contact'"<vera-jourova-contact@ec.europa.eu&gt;;"'renate.nikolay'"<renate.nikolay@ec.europa.eu&gt;;"'daniel.braun'"<daniel.braun@ec.europa.eu&gt;;"'monika.ladmanova'"<monika.ladmanova@ec.europa.eu&gt;;"'eduard.hulicius'"<eduard.hulicius@ec.europa.eu&gt;;"'simona.constantin'"<simona.constantin@ec.europa.eu&gt;;"'kevin.oconnell'"<kevin.oconnell@ec.europa.eu&gt;;"'Miriam.HARTIEL'"<Miriam.HARTIEL@ec.europa.eu&gt;;"'anezka.machackova'"<anezka.machackova@ec.europa.eu&gt;;"'ronnie'"<ronnie@4h.co.il&gt;;"'bhind'"<bhind@intnet.mu&gt;;"'Ardesa'"<Ardesa@ardesa.com&gt;;"'zhangjunfei1978'"<zhangjunfei1978@163.com&gt;;"'info'"<info@balticoptics.lv&gt;;"'Christian.Spahr'"<Christian.Spahr@ec.europa.eu&gt;;"'Sara.Soumillion'"<Sara.Soumillion@ec.europa.eu&gt;;"'Athina.Reuter'"<Athina.Reuter@ec.europa.eu&gt;;
主题:&nbsp;Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion

Dear Kirstin Masney,

&nbsp;

This is my 8th letter asking you,

&nbsp;

Why you don’t inform the clines the CCD have false design before your selling the M camera?

&nbsp;

The Leica just said:

&nbsp;

If we know your CCD have so many problem,

&nbsp;

Till now, you still have not answer this questions.

&nbsp;

Looking for your reply soon, and stop cheating clients. Here’s what the Leica Exaggerated promotion:

&nbsp;

Leica stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.

&nbsp;

&nbsp;

&nbsp;

&nbsp;

发件人: T.C <teeseewoo@gmail.com&gt;
发送时间: 2019年9月11日 2:05

主题: Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge profits by maintenance costs.

&nbsp;

Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and Dr. Andreas Kaufmann, and EU,

This is our 7th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

&nbsp;

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

3. CEO Mr. Mathias Harsch needs to resign.

&nbsp;

We looking for your reply soon.

&nbsp;

Yours,

&nbsp;

T.C ,

&nbsp;

&nbsp;

发件人: T.C <teeseewoo@gmail.com&gt;
发送时间: 2019年9月9日 0:26

Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

&nbsp;

Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,

&nbsp;

This is our 5th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

&nbsp;

But, we have asked many times, the follow questions,

&nbsp;

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

3. CEO Mr. Mathias Harsch needs to resign.

&nbsp;

We looking for your reply soon.

&nbsp;

Yours,

&nbsp;

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

&nbsp;

&nbsp;

&nbsp;

发件人: T.C <teeseewoo@gmail.com&gt;
发送时间: 2019年9月8日 5:22

主题: 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

&nbsp;

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

&nbsp;

This is our 4th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

&nbsp;

But, we have asked many times, the follow questions,

&nbsp;

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

&nbsp;

&nbsp;

We looking for your reply soon.

&nbsp;

Yours,

&nbsp;

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

&nbsp;

&nbsp;

发件人: T.C <teeseewoo@gmail.com&gt;
发送时间: 2019年9月6日 20:48主题: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

&nbsp;

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

&nbsp;

This is our third letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

&nbsp;

But, we have asked many times, the follow questions,

&nbsp;

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

&nbsp;

&nbsp;

We looking for your reply soon.

&nbsp;

Yours,

&nbsp;

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

&nbsp;

&nbsp;

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

&nbsp;

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

&nbsp;

&nbsp;

&nbsp;

Brand, Ursula <Ursula.Brand@leica-camera.com&gt; 于2019年9月6日周五 下午5:18写道：

Dear Sir,

&nbsp;

Thank you for your mail.

&nbsp;

&nbsp;

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

&nbsp;

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

&nbsp;

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

&nbsp;

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

&nbsp;

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

&nbsp;

&nbsp;

Kind regards / 此致

Customer Care
U. Brand

&nbsp;

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com

&nbsp;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

&nbsp;

&nbsp;

&nbsp;

&nbsp;

&nbsp;

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com&gt;; Brand, Ursula <Ursula.Brand@leica-camera.com&gt;; Mathias.Harsch@leica-camera.com; Paasch, Marita <Marita.Paasch@leica-camera.com&gt;; Beate.Berns@leica-camera.com; Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer, Dennis <dennis.steuer@leica-camera.com&gt;; Support@leica-camera.com; Looke, Sandra <Sandra.Looke@leica-camera.com&gt;; spareparts <spareparts@leica-camera.com&gt;; info@leica-store.hk; jboswell@bbg.gov; info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; ashley.vansant@thewashingtondailynews.com; gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; sylvester.rogers@thewashingtondailynews.com; amy.whitaker@thewashingtondailynews.com; caleb.miller@thewashingtondailynews.com; spencer.stanley@thewashingtondailynews.com; german.llodrat@thewashingtondailynews.com; cecilia.prokos@thewashingtondailynews.com; jason.scott@thewashingtondailynews.com; david.cucchiara@thewashingtondailynews.com; jonathan.rowe@thewashingtondailynews.com; \editor@people.com; caroline.hudson@thewashingtondailynews.com; vail.rumley@thewashingtondailynews.com
Cc: 'info@ap.org，' <info@ap.org&gt;; bluesky@tribune.com; bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
Betreff: The Leica Camera seems Cheating Clients.

&nbsp;

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

&nbsp;

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

&nbsp;

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

&nbsp;

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

&nbsp;

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

&nbsp;

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

&nbsp;

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

&nbsp;

I look forward to the positive response from Leica, and don't evade the problem.

&nbsp;

Yours, Sincerely.

&nbsp;

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

&nbsp;

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

&nbsp;

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

&nbsp;

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

&nbsp;

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

&nbsp;

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

&nbsp;

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

&nbsp;

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

&nbsp;

Ihre

&nbsp;

&nbsp;

[Name] <teeseewoo@gmail.com&gt; 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

&nbsp;

some media in Hong Kong want to report the Leica quality.

&nbsp;

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

&nbsp;

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

&nbsp;

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

&nbsp;

Looking for your reply soon.

&nbsp;

Yours sincerely

&nbsp;

T.C

&nbsp;

&nbsp;

&nbsp;

Coletta, Nadine <Nadine.Coletta@leica-camera.com&gt; 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

&nbsp;

Thank you for providing us the proof of purchase.

&nbsp;

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof&nbsp; of purchase from an authorized dealer cannot be verified, regular repair charges apply.

&nbsp;

In such cases warranty claims have to be addressed with the seller/dealer.

&nbsp;

Thank you for understanding.

&nbsp;

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com / nadine.coletta@leica-camera.com&nbsp;
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

&nbsp;

********************************************************

&nbsp;

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com&gt;
Betreff: Re: LEICA-estimate 1058152

&nbsp;

&nbsp;

&nbsp;

&nbsp;

&nbsp;

Nadine Coletta <customer.care@leica-camera.com&gt; 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

&nbsp;

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

&nbsp;

#4 · 2019-09-12T19:37:46Z
From: teeseewoo@gmail.com
To: 49564430@qq.com, Nadine.Coletta@leica-camera.com, sven.vollert@leica-camera.com, douglas@f22.com, Ursula.Brand-Gerheim@leica-camera.com, 22327861@qq.com, customercare.cn@leica-camera.com, info@leicasportoptics.com, info@tincheungcamera.com.hk, Marita.Paasch@leica-camera.com, repair@leicacamerausa.com, sales@delonphoto.com, cs@mtoptics.com, nicedigital@macau.ctm.net, dennis.steuer@leica-camera.com, customercare.hk@leica-camera.com, leicainfo@mbooth.com, technicalinfo@leicacamerausa.com, sandra.looke@leica-camera.com, spareparts@leica-camera.com, info@leica-store.hk, jboswell@bbg.gov, info@dw.de, jason.scott@thewashingtondailynews.com, christian.rinker@leica-camera.com
Cc: bcjones@usatoday.com, christian.wigand@ec.europa.eu, athina.reuter@ec.europa.eu, sara.soumillion@ec.europa.eu, lucia.caudet@ec.europa.eu, marietta.grammenou@ec.europa.eu, xavier.lao@gmail.com, vera-jourova-contact@ec.europa.eu, renate.nikolay@ec.europa.eu, daniel.braun@ec.europa.eu, monika.ladmanova@ec.europa.eu, eduard.hulicius@ec.europa.eu, simona.constantin@ec.europa.eu, kevin.oconnell@ec.europa.eu, Miriam.HARTIEL@ec.europa.eu, anezka.machackova@ec.europa.eu, ronnie@4h.co.il, bhind@intnet.mu, Ardesa@ardesa.com, zhangjunfei1978@163.com, info@balticoptics.lv, Christian.Spahr@ec.europa.eu, Sara.Soumillion@ec.europa.eu, Athina.Reuter@ec.europa.eu
Subject: 回复: Re：Re: Leica CEO Matthias Halch Exaggerated promotion

Attachments named in the archive: image001.jpg; image003.jpg; image005.jpg; image006.jpg; Great News! Leica Announces Perm Fix for CCD Sensor Corrosion on M9_M9-P_MM_M-E Models _ The Dark Room.pdf; ANGjdJ85L-lv8r01MpX0SCV4Us-g4FPdFZ9fjwry0CZYQq9Gce83szsuqOteyGSXAiJT3FcLSsdgRy1zqmbWmMkTmd1z4hQEul9L-65NOvt2XPCGFaGLYoMVJzZRpaKJKmfF50hgRfzu5qLSNIOCnbZGDTI1-Y7PW_cYy7hq2nGoSFqv_dCfnexLd31qO6QrreO89uWuNWmsJZ_AGVCcr2fXbfTdEHIbaWtMGNdvRRrjY74EUtEVNlBku44zxly4Hq-zDu6kRyfzf_z6KLhp4S1aiYFQsdZzaC_acDwlCI7lXZPVbGfLkMVR_5UMUR011WxUGcbGNgFW_DKU

Dear Kirstin Masney,

This is my 10th email to Leica, but it’s pity, till now, you still avoid to answer the questions.

Have you read this link before?

https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors

why your company deleted this?

Is the CEO force the staffs to cheat clients?

Please look at the following link or the attachment, how you promise, and how you cheating the clients now.

http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/

https://petapixel.com/2014/12/10/leica-users-seeing-widespread-sensor-corrosion-issue-company-offers-free-replacements/

how is the integrity of your company or staff? Keep cheating?

Looking for your reply soon.

发件人: T.C <teeseewoo@gmail.com>
发送时间: 2019年9月11日 16:25

主题: Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion

Dear Kirstin Masney,

This is my 8th letter asking you,

Why you don’t inform the clines the CCD have false design before your selling the M camera?

The Leica just said:

If we know your CCD have so many problem,

Till now, you still have not answer this questions.

Looking for your reply soon, and stop cheating clients. Here’s what the Leica Exaggerated promotion:

Leica stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.

发件人: T.C <teeseewoo@gmail.com <mailto:teeseewoo@gmail.com> >
发送时间: 2019年9月11日 2:05

主题: Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge profits by maintenance costs.

Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and Dr. Andreas Kaufmann, and EU,

This is our 7th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

3. CEO Mr. Mathias Harsch needs to resign.

We looking for your reply soon.

Yours,

T.C ,

发件人: T.C < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com>
发送时间: 2019年9月9日 0:26

Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,

This is our 5th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

3. CEO Mr. Mathias Harsch needs to resign.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com>
发送时间: 2019年9月8日 5:22

主题: 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our 4th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com>
发送时间: 2019年9月6日 20:48主题: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our third letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> > 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: <https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

 <http://de.leica-camera.com/home/> http://de.leica-camera.com/home/

Von: T.C [mailto: <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com>; Brand, Ursula < <mailto:Ursula.Brand@leica-camera.com> Ursula.Brand@leica-camera.com>; <mailto:Mathias.Harsch@leica-camera.com> Mathias.Harsch@leica-camera.com; Paasch, Marita < <mailto:Marita.Paasch@leica-camera.com> Marita.Paasch@leica-camera.com>; <mailto:Beate.Berns@leica-camera.com> Beate.Berns@leica-camera.com; <mailto:Fedja.Bobanovi@leica-camera.com> Fedja.Bobanovi@leica-camera.com; <mailto:Andreas.Hecker@leica-camera.com> Andreas.Hecker@leica-camera.com; Steuer, Dennis < <mailto:dennis.steuer@leica-camera.com> dennis.steuer@leica-camera.com>; <mailto:Support@leica-camera.com> Support@leica-camera.com; Looke, Sandra < <mailto:Sandra.Looke@leica-camera.com> Sandra.Looke@leica-camera.com>; spareparts < <mailto:spareparts@leica-camera.com> spareparts@leica-camera.com>; <mailto:info@leica-store.hk> info@leica-store.hk; <mailto:jboswell@bbg.gov> jboswell@bbg.gov; <mailto:info@dw.de> info@dw.de; <mailto:readers.representative@latimes.com> readers.representative@latimes.com; <mailto:opinion@nytimes.com> opinion@nytimes.com; <mailto:ashley.vansant@thewashingtondailynews.com> ashley.vansant@thewashingtondailynews.com; <mailto:gina.lee@thewashingtondailynews.com> gina.lee@thewashingtondailynews.com; <mailto:kim.riggs@thewashingtondailynews.com> kim.riggs@thewashingtondailynews.com; <mailto:sylvester.rogers@thewashingtondailynews.com> sylvester.rogers@thewashingtondailynews.com; <mailto:amy.whitaker@thewashingtondailynews.com> amy.whitaker@thewashingtondailynews.com; <mailto:caleb.miller@thewashingtondailynews.com> caleb.miller@thewashingtondailynews.com; <mailto:spencer.stanley@thewashingtondailynews.com> spencer.stanley@thewashingtondailynews.com; <mailto:german.llodrat@thewashingtondailynews.com> german.llodrat@thewashingtondailynews.com; <mailto:cecilia.prokos@thewashingtondailynews.com> cecilia.prokos@thewashingtondailynews.com; <mailto:jason.scott@thewashingtondailynews.com> jason.scott@thewashingtondailynews.com; <mailto:david.cucchiara@thewashingtondailynews.com> david.cucchiara@thewashingtondailynews.com; <mailto:jonathan.rowe@thewashingtondailynews.com> jonathan.rowe@thewashingtondailynews.com; \ <mailto:editor@people.com> editor@people.com; <mailto:caroline.hudson@thewashingtondailynews.com> caroline.hudson@thewashingtondailynews.com; <mailto:vail.rumley@thewashingtondailynews.com> vail.rumley@thewashingtondailynews.com
Cc: ' <mailto:info@ap.org> info@ap.org，' < <mailto:info@ap.org> info@ap.org>; <mailto:bluesky@tribune.com> bluesky@tribune.com; <mailto:bcjones@usatoday.com> bcjones@usatoday.com; <mailto:laturner@usatoday.com> laturner@usatoday.com; <mailto:dcarruth@usatoday.com> dcarruth@usatoday.com; <mailto:vbradley@usatoday.com> vbradley@usatoday.com; <mailto:rmensah@usatoday.com> rmensah@usatoday.com; <mailto:accuracy@usatoday.com> accuracy@usatoday.com
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
 <http://www.leica-camera.com/> www.leica-camera.com / <mailto:nadine.coletta@leica-camera.com> nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [ <mailto:teeseewoo@gmail.com> mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare < <mailto:Customer.Care@leica-camera.com> Customer.Care@leica-camera.com>
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta < <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

 <http://repair.leica-camera.com/service/repairtracking/index.html> http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

 <mailto:Customer.Care@leica-camera.com> Customer.Care@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#5 · 2019-09-12T19:38:12Z
From: MAILER-DAEMON@intnet.mu
To: teeseewoo@gmail.com
Subject: Undeliverable mail: 回复: Re：Re: Leica CEO Matthias Halch Exaggerated promotion

Failed to deliver to '<bhind@intnet.mu>'
LOCAL module(account bhind) reports:
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Original-Recipient: rfc822;<bhind@intnet.mu>
Final-Recipient: LOCAL;<bhind>
Action: failed
Status: 5.0.0
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#6 · 2019-09-13T07:22:20Z
From: 22327861@qq.com
To: teeseewoo@gmail.com, 49564430@qq.com, Nadine.Coletta@leica-camera.com, sven.vollert@leica-camera.com, douglas@f22.com, Ursula.Brand-Gerheim@leica-camera.com, customercare.cn@leica-camera.com, info@leicasportoptics.com, info@tincheungcamera.com.hk, Marita.Paasch@leica-camera.com, repair@leicacamerausa.com, sales@delonphoto.com, cs@mtoptics.com, nicedigital@macau.ctm.net, dennis.steuer@leica-camera.com, leicainfo@mbooth.com, technicalinfo@leicacamerausa.com, sandra.looke@leica-camera.com, spareparts@leica-camera.com, info@leica-store.hk, jboswell@bbg.gov, info@dw.de, customercare.hk@leica-camera.com, jason.scott@thewashingtondailynews.com, christian.rinker@leica-camera.com
Cc: bcjones@usatoday.com, christian.wigand@ec.europa.eu, athina.reuter@ec.europa.eu, sara.soumillion@ec.europa.eu, lucia.caudet@ec.europa.eu, marietta.grammenou@ec.europa.eu, xavier.lao@gmail.com, vera-jourova-contact@ec.europa.eu, renate.nikolay@ec.europa.eu, daniel.braun@ec.europa.eu, monika.ladmanova@ec.europa.eu, eduard.hulicius@ec.europa.eu, simona.constantin@ec.europa.eu, kevin.oconnell@ec.europa.eu, Miriam.HARTIEL@ec.europa.eu, anezka.machackova@ec.europa.eu, ronnie@4h.co.il, bhind@intnet.mu, Ardesa@ardesa.com, zhangjunfei1978@163.com, info@balticoptics.lv, Christian.Spahr@ec.europa.eu, Sara.Soumillion@ec.europa.eu, Athina.Reuter@ec.europa.eu
Subject: 回复： Re：Re: Leica CEO Matthias Halch Exaggerated promotion

Attachments named in the archive: 5B5A13AE@FBF80B5D.AD437B5D.jpg; E7B57713@CEB7BA29.AD437B5D.jpg; E6E245BB@5696A149.AD437B5D.jpg; 88AFE8D8@37361709.AD437B5D.jpg; 2F08D016@25F74154.AC437B5D.jpg; ANGjdJ_ZN0kjy0LX1yt3hTrfg9fObpvnCNhO9tOSS1KhI_WulnceJYoEe9bIFnRJffpsT3yAfXd6O569LkFBH1eUI_gsqA-xaGbhE11Zq_aZOHlstntPWOlseplPXkwOBBP-Br10XBWUXq43B_l9Fr03cLKpocD4O3R98Ukbs5hR7XxHYHqUeS_mMNPzXnKBj6Ygd3U_SkkHcBq0jZlTJM2KyYxnRSmeo6jj0KtAMObcecFHdQv9Va32-rObtbAAwQgq-fjavZtaBP5gKsqEdQtR4yEWAZBghVMuLOHcDpqWWBq45hRFKkqqaob5XvT77wWfbFG5vbI6M3Zz07HT

Dear Dr Marita Paasch, and stomer care HK,

why the Leica not answer the questions? in your website, you promise:"We are happy to provide you with comprehensive information that offers insight into Leica Camera AG. ", https://us.leica-camera.com/Company/Corporate-Profile/Corporate-Profile

but the fact is, we write to you more than 10 emails, still now you still not answer the questions.

looking for your answer soon, or we will Launch demonstrations in Hong Kong Leica Shop.

------------------ 原始邮件 ------------------
发件人:&nbsp;"teeseewoo"<teeseewoo@gmail.com&gt;;
发送时间:&nbsp;2019年9月13日(星期五) 凌晨3:37

主题:&nbsp;回复: Re：Re: Leica CEO Matthias Halch Exaggerated promotion

Dear Kirstin Masney,

&nbsp;

This is my 10th email to Leica, but it’s pity, till now, you still avoid to answer the questions.

&nbsp;

Have you read this link before?

&nbsp;

https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors

&nbsp;

&nbsp;

why your company deleted this?

&nbsp;

Is the CEO force the staffs to cheat clients?

&nbsp;

Please look at the following link or the attachment, how you promise, and how you cheating the clients now.

&nbsp;

http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/

&nbsp;

&nbsp;

https://petapixel.com/2014/12/10/leica-users-seeing-widespread-sensor-corrosion-issue-company-offers-free-replacements/

&nbsp;

how is the integrity of your company or staff?&nbsp; Keep cheating?

&nbsp;

Looking for your reply soon.

&nbsp;

&nbsp;

&nbsp;

发件人: T.C <teeseewoo@gmail.com&gt;
发送时间: 2019年9月11日 16:25

主题: Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion

&nbsp;

Dear Kirstin Masney,

&nbsp;

This is my 8th letter asking you,

&nbsp;

Why you don’t inform the clines the CCD have false design before your selling the M camera?

&nbsp;

The Leica just said:

&nbsp;

If we know your CCD have so many problem,

&nbsp;

Till now, you still have not answer this questions.

&nbsp;

Looking for your reply soon, and stop cheating clients. Here’s what the Leica Exaggerated promotion:

&nbsp;

Leica stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.

&nbsp;

&nbsp;

&nbsp;

&nbsp;

发件人: T.C <teeseewoo@gmail.com&gt;
发送时间: 2019年9月11日 2:05

主题: Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge profits by maintenance costs.

&nbsp;

Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and Dr. Andreas Kaufmann, and EU,

This is our 7th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

&nbsp;

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

3. CEO Mr. Mathias Harsch needs to resign.

&nbsp;

We looking for your reply soon.

&nbsp;

Yours,

&nbsp;

T.C ,

&nbsp;

&nbsp;

发件人: T.C <teeseewoo@gmail.com&gt;
发送时间: 2019年9月9日 0:26

Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

&nbsp;

Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,

&nbsp;

This is our 5th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

&nbsp;

But, we have asked many times, the follow questions,

&nbsp;

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

3. CEO Mr. Mathias Harsch needs to resign.

&nbsp;

We looking for your reply soon.

&nbsp;

Yours,

&nbsp;

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

&nbsp;

&nbsp;

&nbsp;

发件人: T.C <teeseewoo@gmail.com&gt;
发送时间: 2019年9月8日 5:22

主题: 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

&nbsp;

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

&nbsp;

This is our 4th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

&nbsp;

But, we have asked many times, the follow questions,

&nbsp;

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

&nbsp;

&nbsp;

We looking for your reply soon.

&nbsp;

Yours,

&nbsp;

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

&nbsp;

&nbsp;

发件人: T.C <teeseewoo@gmail.com&gt;
发送时间: 2019年9月6日 20:48主题: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

&nbsp;

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

&nbsp;

This is our third letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

&nbsp;

But, we have asked many times, the follow questions,

&nbsp;

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

&nbsp;

&nbsp;

We looking for your reply soon.

&nbsp;

Yours,

&nbsp;

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

&nbsp;

&nbsp;

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

&nbsp;

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

&nbsp;

&nbsp;

&nbsp;

Brand, Ursula <Ursula.Brand@leica-camera.com&gt; 于2019年9月6日周五 下午5:18写道：

Dear Sir,

&nbsp;

Thank you for your mail.

&nbsp;

&nbsp;

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

&nbsp;

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

&nbsp;

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

&nbsp;

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

&nbsp;

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

&nbsp;

&nbsp;

Kind regards / 此致

Customer Care
U. Brand

&nbsp;

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com

&nbsp;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

&nbsp;

&nbsp;

&nbsp;

&nbsp;

&nbsp;

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com&gt;; Brand, Ursula <Ursula.Brand@leica-camera.com&gt;; Mathias.Harsch@leica-camera.com; Paasch, Marita <Marita.Paasch@leica-camera.com&gt;; Beate.Berns@leica-camera.com; Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer, Dennis <dennis.steuer@leica-camera.com&gt;; Support@leica-camera.com; Looke, Sandra <Sandra.Looke@leica-camera.com&gt;; spareparts <spareparts@leica-camera.com&gt;; info@leica-store.hk; jboswell@bbg.gov; info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; ashley.vansant@thewashingtondailynews.com; gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; sylvester.rogers@thewashingtondailynews.com; amy.whitaker@thewashingtondailynews.com; caleb.miller@thewashingtondailynews.com; spencer.stanley@thewashingtondailynews.com; german.llodrat@thewashingtondailynews.com; cecilia.prokos@thewashingtondailynews.com; jason.scott@thewashingtondailynews.com; david.cucchiara@thewashingtondailynews.com; jonathan.rowe@thewashingtondailynews.com; \editor@people.com; caroline.hudson@thewashingtondailynews.com; vail.rumley@thewashingtondailynews.com
Cc: 'info@ap.org，' <info@ap.org&gt;; bluesky@tribune.com; bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
Betreff: The Leica Camera seems Cheating Clients.

&nbsp;

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

&nbsp;

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

&nbsp;

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

&nbsp;

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

&nbsp;

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

&nbsp;

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

&nbsp;

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

&nbsp;

I look forward to the positive response from Leica, and don't evade the problem.

&nbsp;

Yours, Sincerely.

&nbsp;

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

&nbsp;

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

&nbsp;

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

&nbsp;

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

&nbsp;

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

&nbsp;

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

&nbsp;

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

&nbsp;

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

&nbsp;

Ihre

&nbsp;

&nbsp;

[Name] <teeseewoo@gmail.com&gt; 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

&nbsp;

some media in Hong Kong want to report the Leica quality.

&nbsp;

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

&nbsp;

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

&nbsp;

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

&nbsp;

Looking for your reply soon.

&nbsp;

Yours sincerely

&nbsp;

T.C

&nbsp;

&nbsp;

&nbsp;

Coletta, Nadine <Nadine.Coletta@leica-camera.com&gt; 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

&nbsp;

Thank you for providing us the proof of purchase.

&nbsp;

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof&nbsp; of purchase from an authorized dealer cannot be verified, regular repair charges apply.

&nbsp;

In such cases warranty claims have to be addressed with the seller/dealer.

&nbsp;

Thank you for understanding.

&nbsp;

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp;

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com / nadine.coletta@leica-camera.com&nbsp;
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

&nbsp;

********************************************************

&nbsp;

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com&gt;
Betreff: Re: LEICA-estimate 1058152

&nbsp;

&nbsp;

&nbsp;

&nbsp;

&nbsp;

Nadine Coletta <customer.care@leica-camera.com&gt; 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

&nbsp;

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

&nbsp;

041. Auto Reply / Automatische Antwort

thread 16d1f6d547b08791 · 2019-09-11 · 0 characters

Auto Reply / Automatische Antwort

Thread ID 16d1f6d547b08791 · messages 0 · 2019-09-11T08:25:21Z → 2019-09-11T08:25:21Z

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042. Auto Reply / Automatische Antwort

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043. LEICA ANNOUNCES PERMANENT FIX FOR CCD SENSOR CORROSION ON M9/M9-P/MM/M-E MODELS

thread 16d1f8d50d4dda69 · 2019-09-11 · 22,066 characters

LEICA ANNOUNCES PERMANENT FIX FOR CCD SENSOR CORROSION ON M9/M9-P/MM/M-E MODELS

Thread ID 16d1f8d50d4dda69 · messages 1 · 2019-09-11T09:00:03Z → 2019-09-11T09:00:03Z

#1 · 2019-09-11T09:00:03Z
From: xavier.lao@gmail.com
To: teeseewoo@gmail.com
Cc: 49564430@qq.com, Nadine.Coletta@leica-camera.com, sven.vollert@leica-camera.com, douglas@f22.com, Ursula.Brand-Gerheim@leica-camera.com, 22327861@qq.com, customercare.cn@leica-camera.com, info@leicasportoptics.com, info@tincheungcamera.com.hk, Marita.Paasch@leica-camera.com, repair@leicacamerausa.com, sales@delonphoto.com, cs@mtoptics.com, nicedigital@macau.ctm.net, dennis.steuer@leica-camera.com, customercare.hk@leica-camera.com, leicainfo@mbooth.com, technicalinfo@leicacamerausa.com, sandra.looke@leica-camera.com, spareparts@leica-camera.com, info@leica-store.hk, jboswell@bbg.gov, info@dw.de, jason.scott@thewashingtondailynews.com, christian.rinker@leica-camera.com, bcjones@usatoday.com, christian.wigand@ec.europa.eu, athina.reuter@ec.europa.eu, sara.soumillion@ec.europa.eu, lucia.caudet@ec.europa.eu, marietta.grammenou@ec.europa.eu, vera-jourova-contact@ec.europa.eu, renate.nikolay@ec.europa.eu, daniel.braun@ec.europa.eu, monika.ladmanova@ec.europa.eu, eduard.hulicius@ec.europa.eu, simona.constantin@ec.europa.eu, kevin.oconnell@ec.europa.eu, Miriam.HARTIEL@ec.europa.eu, anezka.machackova@ec.europa.eu, ronnie@4h.co.il, bhind@intnet.mu, Ardesa@ardesa.com, zhangjunfei1978@163.com, info@balticoptics.lv, Christian.Spahr@ec.europa.eu
Subject: LEICA ANNOUNCES PERMANENT FIX FOR CCD SENSOR CORROSION ON M9/M9-P/MM/M-E MODELS

Attachments named in the archive: image002.jpg; image004.jpg; image.png; image.png; image.png; image.png; image.png; image.png; image.png; image.png; image.png; image.png; ANGjdJ-xBo52tq030siWjGVft3SDYUxGrzfkt6u9KaTvrQLr7MkIY5hBA-UDtfaeglrF9hxrH21XuJmIKiKPGVWWTLdyCWGFKhbo2-rZAdjcDdHo8CSGW1BFN2H5qTd9_vIlDSJsgG8KIWZ1moOXjKQnAnc7UPfPeUg2f14nCu_DnmraFsdN8D_njfXgJIES1wGKPcSZtbww8gL0YKx2qJEfAbohppJ4360zMVEocxXCcurrkm31TI4cmryBm6GBVALUd1_JLAMAqVrdimRALmpFwvx4aP0CmXtpvY3jF0sJpFF_6N8kURXXIoALHrj-loUeSN8EHdpUnQdBaH7_aO0KZkcODd_OMooU8RwIPT

Here's the announces from the media, but I believe the Leica is always
Cheating!!

https://www.reddotforum.com/content/2015/06/leica-announces-permanent-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/

https://www.rangefinderforum.com/forums/archive/index.php/t-163797.html
https://www.rangefinderforum.com/forums/showthread.php?p'84205
https://www.dpreview.com/articles/8752612172/leica-m9-users-report-sensor-corrosion-issue

http://xiongyu.info/tag/ccd/
https://www.dpreview.com/articles/8752612172/leica-m9-users-report-sensor-corrosion-issue

https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors
https://www.l-camera-forum.com/topic/247062-ccd-sensor-new-leica-information-about-the-state-of-development/

 the Leica deleted the evidence:

[image: image.png]

[image: image.png]
[image: image.png]

[image: image.png]
[image: image.png]

[image: image.png]

[image: image.png]
[image: image.png]
[image: image.png]

[image: image.png]

On Wed, Sep 11, 2019 at 4:25 PM T.C <teeseewoo@gmail.com> wrote:

> Dear Kirstin Masney,
>
>
>
> This is my *8th* letter asking you,
>
>
>
> *Why you don’t inform the clines the CCD have false design before your
> selling the M camera? *
>
>
>
> The Leica just said:
>
>
>
> If we know your CCD have so many problem,
>
>
>
> Till now, you still have not answer this questions.
>
>
>
> Looking for your reply soon, and stop cheating clients. Here’s what the
> Leica* Exaggerated promotion*:
>
>
>
> Leica stands for visual enjoyment and lasting value. Our approach and
> unique technical expertise make our optical instruments ideal companions,
> offering the *highest* possible reliability and durability. Even under
> extreme conditions such as severe temperature fluctuation or impact, our
> products exceed the highest expectations. All Leica cameras and lenses -
> all binoculars, spotting scopes and laser rangefinders - are the result of
> decades of experience, uncompromisingly high quality standards, and
> continuous development by innovative international teams made of both
> experts and users.
>
>
>
>
>
>
>
>
>
> *发件人:* T.C <teeseewoo@gmail.com>
> *发送时间:* 2019年9月11日 2:05
>
> *主题:* Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge
> profits by maintenance costs.
>
>
>
> Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and
> Dr. Andreas Kaufmann, and EU,
>
> This is our *7th* letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
> *3. CEO Mr. Mathias Harsch needs to resign. *
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
>
>
>
>
> *发件人:* T.C <teeseewoo@gmail.com>
> *发送时间:* 2019年9月9日 0:26
>
> *Re*: Leica CEO Matthias Harsch Selling CCD problematic cameras and
> making expensive annual maintenance fees for customers worldwide.
>
>
>
> Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,
>
>
>
> This is our *5th* letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
>
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
> *3. CEO Mr. Mathias Harsch needs to resign. *
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
> who own 3 bad Leica M-Camera, all of it had CCD problems.
>
>
>
>
>
>
>
> *发件人:* T.C <teeseewoo@gmail.com>
> *发送时间:* 2019年9月8日 5:22
>
> *主题:* 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and
> making expensive annual maintenance fees for customers worldwide.
>
>
>
> Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,
>
>
>
> This is our *4th* letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
>
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
>
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
> who own 3 bad Leica M-Camera, all of it had CCD problems.
>
>
>
>
>
> *发件人:* T.C <teeseewoo@gmail.com>
> *发送时间:* 2019年9月6日 20:48*主题:* Re: Leica CEO Matthias Harsch Selling CCD
> problematic cameras and making expensive annual maintenance fees for
> customers worldwide.
>
>
>
> Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,
>
>
>
> This is our third letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
>
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
>
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
> who own 3 bad Leica M-Camera, all of it had CCD problems.
>
>
>
>
>
>
> *re:* Re: The Leica Camera seems Cheating Clients, Selling CCD
> problematic cameras and making expensive annual maintenance fees for
> customers worldwide.
>
>
>
> First of all, thank you for your reply. In order to be fair, we will
> forward your responding colleagues to the major media around the world,
> including all members of Congress in Germany.
>
> As you said in your reply, Leica has been replacing sensors for free for
> many years. Why? Because of the quality problem, all the Leica machines we
> purchased, the sensors have problems, and it is not a problem within five
> years, basically there are problems within three years.
>
> The following is my question for you, I hope you can prove the answer:
>
> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
> problems within three years.
> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
> know in advance that the sensor will be prone to problems? And more than
> 90% of the machines have problems?
> 3. Why do you know that when you make a profit in sales, you will not be
> charged for the beginning of 2017? Is there any difference between this and
> cheating?
> 4. My machine is in your factory for three years, and you have replaced
> the agent in Asia. I can't contact you for repair. I know that I am on a
> business trip to Germany and I got your factory in person, but
> unfortunately, I Another feeling of being cheated. I want to consult you
> again. Is there a problem with my machine in the factory for three years,
> or is it a problem after leaving the factory for 5 years?
> 5. Leica is deliberately selling a camera with a problematic CCD quality.
> Can it be forced to pay for expensive repairs every three years, in order
> to make a profit?
>
> Finally, as a consumer, you have always advertised that your quality is
> German quality, good quality, why do you never know that your CCD will have
> more than 90% chance of being bad in three years when you are selling?
> Lose, and then continue to charge fees? Do I have to pay you expensive
> repairs every three years and need to go to Germany in person to deal with
> them?
>
> If you have made it clear that your CCD is easy to break in 2014 and 2015
> sales, please provide your evidence.
>
> If there is no evidence, do you feel reasonable?
>
> Is this Leica's professional ethics?
>
> Is this your ethical standard?
>
> I look forward to your reply and hope that you will answer my relevant
> questions.
>
>
>
>
>
>
>
> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>
> Dear Sir,
>
>
>
> Thank you for your mail.
>
>
>
>
>
> In order to ensure fair and equal service to all our customers, we have
> specific policies regarding the pricing of our services.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer.
>
> If a product was purchased via an unauthorized channel or proof of
> purchase from an authorized dealer cannot be verified, regular repair
> charges apply.
>
> The terms of warranty as stated in our official documents apply
> internationally. Proof of purchase from an authorized dealer has to be
> provided.
>
> The standard LEICA product guarantee does not affect your statutory
> guarantee rights towards the distributor of your LEICA products but does
> not apply to the
>
> manufacturer.
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
> In the case of your camera, we sold it to Austria and the purchase receipt
> you have sent is in Chinese letters and not signed or stamped by any dealer.
>
> You may find all the stores / authorized dealers in Greater China on:
> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>
>
>
> Leica has been replacing sensors free of charge for some years now and
> only charged part for the material cost since 01.09.2017 for affected
> cameras older than 5 years. We did not come by this decision lightly, but
> are unable to continue this service any longer. Starting on 01.12.2018 a
> contribution of €1303 + VAT applies.
>
>
>
> Included in this programme is a free general overhaul of your Leica M
> camera and a one year warranty on the same terms as for new products. This
> offer expresses our commitment to conserving the value of the camera.
>
>
>
> The general overhaul of the Leica M camera includes the following items:
>
> •Cleaning and overhaul of the shutter cocking mechanisms
>
> •Cleaning and maintenance/repair of the multifunction wheel
>
> •Cleaning of the main switch and shutter speed dial
>
> •Adjustment of the baseplate locking system
>
> •Refurbishment of engravings
>
> •Renewal of the protective film on the baseplate
>
> •Maintenance/repair of viewfinder displays
>
>
>
> Upgrade options are still available. Instead of a sensor exchange we offer
> our customers the option to trade-in the affected camera and to purchase
> one of the selected camera models to the following attractive conditions.
> We informed you about this option with the estimate.
>
>
>
>
>
> Kind regards / 此致
>
>
>
> Customer Care
> U. Brand
>
>
>
> Tel.: +49 (0) 6441 2080 189
> Fax : +49 (0) 6441 2080 339
> customer.care@leica-camera.com
>
>
>
>
>
> Leica Camera AG
> Customer Care/ Am Leitz-Park 5 /
> 35578 Wetzlar / Germany
>
> http://de.leica-camera.com/home/
>
>
>
>
>
>
>
>
>
>
>
> *Von:* T.C [mailto:teeseewoo@gmail.com]
> *Gesendet:* Donnerstag, 5. September 2019 23:22
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer,
> Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke,
> Sandra <Sandra.Looke@leica-camera.com>; spareparts <
> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
> ashley.vansant@thewashingtondailynews.com;
> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
> sylvester.rogers@thewashingtondailynews.com;
> amy.whitaker@thewashingtondailynews.com;
> caleb.miller@thewashingtondailynews.com;
> spencer.stanley@thewashingtondailynews.com;
> german.llodrat@thewashingtondailynews.com;
> cecilia.prokos@thewashingtondailynews.com;
> jason.scott@thewashingtondailynews.com;
> david.cucchiara@thewashingtondailynews.com;
> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
> caroline.hudson@thewashingtondailynews.com;
> vail.rumley@thewashingtondailynews.com
> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
> *Betreff:* The Leica Camera seems Cheating Clients.
>
>
>
> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany,
> has promised consumers that the CCD for digital camera M-System is lifetime
> warranty and claims to be of high quality.
>
>
>
> In fact, within five years, I personally went to the headquarters of the
> Leica company in Germany, and the problems of the camera have been
> repeatedly and repeatedly, based on the high maintenance costs.
>
>
>
> Everything promised before, with the change of the agency, Leica's German
> headquarters also hopes that the customer's promised lifetime maintenance
> will become a fee-based repair under the overlord clause. The high-quality
> camera promised before will become damaged every year. Cameras, and camera
> quality issues are endless.
>
>
>
> Why is the quality of the camera so low? Why are you constantly promoting
> high quality cameras?
>
>
>
> I have written to Leica's public relations department many times, and I
> have not received a clear answer so far.
>
>
>
> Therefore, I hope to disclose this letter to the media and hope that Leica
> can publicly answer the quality of the camera.
>
>
>
> And more than a few hundred people, in Hong Kong, Taiwan, Macau and
> mainland China, have received public notice from Leica that they will
> guarantee the CCD warranty of the Leica M-System camera for life, but the
> fact is that Leica can always Change the promise, what is the difference
> between this deception?
>
>
>
> I look forward to the positive response from Leica, and don't evade the
> problem.
>
>
>
> Yours, Sincerely.
>
>
>
> --
>
> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
> M-System der Digitalkamera lebenslange Garantie bietet und von hoher
> Qualität sein soll.
>
>
>
> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz
> der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera
> sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.
>
>
>
> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge
> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera,
> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
> Kameraqualität sind endlos.
>
>
>
> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
> hochwertige Kameras?
>
>
>
> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
> keine klare Antwort erhalten.
>
>
>
> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe,
> dass Leica die Qualität der Kamera öffentlich beantworten kann.
>
>
>
> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in
> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
>
>
>
> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem
> nicht aus.
>
>
>
> Ihre
>
>
>
>
>
> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
>
> Can you tell me what's the authorized dealer in China and Hong Kong?
>
>
>
> some media in Hong Kong want to report the Leica quality.
>
>
>
> In fact, my M9 and M Monochrome did not change for one time, and it broken
> long time ago ,not this time only. I even don't know it's already broken.
>
>
>
> Me, and the Leica Fans Association in Hong Kong, will go to the Official
> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
> don‘’t inform us before the Leica sell the product.
>
>
>
> most of us have more than 3 Leica machines, but it's pity we all
> disappeared these days.
>
>
>
> Looking for your reply soon.
>
>
>
> Yours sincerely
>
>
>
> T.C
>
>
>
>
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
>
> Dear Mr. Wu,
>
>
>
> Thank you for providing us the proof of purchase.
>
>
>
> Unfortunately, the purchase invoice and receipt provided below are not
> acknowledgeable.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer. If a
> product was purchased via an unauthorized channel or proof of purchase
> from an authorized dealer cannot be verified, regular repair charges apply.
>
>
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
>
>
> Thank you for understanding.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ********************************************************
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Dienstag, 3. September 2019 08:36
> *An:* CustomerCare <Customer.Care@leica-camera.com>
> *Betreff:* Re: LEICA-estimate 1058152
>
>
>
>
>
>
>
>
>
>
>
> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>
> Dear Leica Customer,
>
> Your order confirmation/estimate for the above listed service order
> number can be found in the attachment.
>
> You can track the status of your service order anytime under the
> following link:
>
> http://repair.leica-camera.com/service/repairtracking/index.html
>
> If you need further assistance, please contact:
>
> Customer.Care@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
> Kind Regards
>
> Leica Camera AG
> Customer Care
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>

044. A Leica is forever? Re：Re: Leica CEO Matthias Halch Exaggerated promotion

thread 16d1f929241627b3 · 2019-09-11 · 23,519 characters

A Leica is forever? Re：Re: Leica CEO Matthias Halch Exaggerated promotion

Thread ID 16d1f929241627b3 · messages 1 · 2019-09-11T09:00:49Z → 2019-09-11T09:00:49Z

#1 · 2019-09-11T09:00:49Z
From: 22327861@qq.com
To: teeseewoo@gmail.com
Subject: A Leica is forever? Re：Re: Leica CEO Matthias Halch Exaggerated promotion

Attachments named in the archive: CB8392CA@A99BF35B.C1B7785D.jpg; 32A59B4E@0F62E208.C1B7785D.jpg; 360BC90B@8AEBE44B.C1B7785D.jpg; ANGjdJ9wUwYLhBo2Sq2BX9dpCR4pv8CLT9TCH87Gs1igPmX14cl1IA3-ZhrGIl6iVfbjSyi3QeZBrWG6cCW33HN4a9Crubdw421HNCNSkNANNR3D2DaYmjKtopWFw_F0S90XWhPUkvvssHsYMbXifj6i_82v9ennc8QQ2sEAdc_XZPeZho6BqojuQPdnZhenS43uxxxvuVI7_771f3Baoi_KJkh3qxxVBHbBN6xDMIwK8JKcqg0LGaOjX2gFwGpujxyJzyjCK1P8B47vG0LkYhGNkRGSIrDR9b_yfM5MoGphELx6f_VI4RXJPy-P2ypjHh01YMDfna5A0Agy1NamD3HQMf1jh39Upqq3QcYtcc0ZEMHDAZiu8dgkI9Zmmcw; ANGjdJ9JUEOuZcTi57H

Leica removes evidence.&nbsp;

Leica's slogan: A Leica is forever

the evidence here:&nbsp;https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors

------------------&nbsp;原始邮件&nbsp;------------------
发件人:&nbsp;"teeseewoo"<teeseewoo@gmail.com&gt;;
发送时间:&nbsp;2019年9月11日(星期三) 下午4:25
收件人:&nbsp;"'子超'"<49564430@qq.com&gt;;"'Nadine.Coletta'"<Nadine.Coletta@leica-camera.com&gt;;"'sven.vollert'"<sven.vollert@leica-camera.com&gt;;"'douglas'"<douglas@f22.com&gt;;"'Ursula.Brand-Gerheim'"<Ursula.Brand-Gerheim@leica-camera.com&gt;;"[Name]"<22327861@qq.com&gt;;"'customercare.cn'"<customercare.cn@leica-camera.com&gt;;"'info'"<info@leicasportoptics.com&gt;;"'info'"<info@tincheungcamera.com.hk&gt;;"'Marita.Paasch'"<Marita.Paasch@leica-camera.com&gt;;"'repair'"<repair@leicacamerausa.com&gt;;"'sales'"<sales@delonphoto.com&gt;;"'cs'"<cs@mtoptics.com&gt;;"'nicedigital'"<nicedigital@macau.ctm.net&gt;;"'dennis.steuer'"<dennis.steuer@leica-camera.com&gt;;"'customercare.hk'"<customercare.hk@leica-camera.com&gt;;"'leicainfo'"<leicainfo@mbooth.com&gt;;"'technicalinfo'"<technicalinfo@leicacamerausa.com&gt;;"'sandra.looke'"<sandra.looke@leica-camera.com&gt;;"'spareparts'"<spareparts@leica-camera.com&gt;;"'info'"<info@leica-store.hk&gt;;"'jboswell'"<jboswell@bbg.gov&gt;;"'info'"<info@dw.de&gt;;"'jason.scott'"<jason.scott@thewashingtondailynews.com&gt;;"'christian.rinker'"<christian.rinker@leica-camera.com&gt;;
抄送:&nbsp;"'bcjones'"<bcjones@usatoday.com&gt;;"'christian.wigand'"<christian.wigand@ec.europa.eu&gt;;"'athina.reuter'"<athina.reuter@ec.europa.eu&gt;;"'sara.soumillion'"<sara.soumillion@ec.europa.eu&gt;;"'lucia.caudet'"<lucia.caudet@ec.europa.eu&gt;;"'marietta.grammenou'"<marietta.grammenou@ec.europa.eu&gt;;"'xavier.lao'"<xavier.lao@gmail.com&gt;;"'vera-jourova-contact'"<vera-jourova-contact@ec.europa.eu&gt;;"'renate.nikolay'"<renate.nikolay@ec.europa.eu&gt;;"'daniel.braun'"<daniel.braun@ec.europa.eu&gt;;"'monika.ladmanova'"<monika.ladmanova@ec.europa.eu&gt;;"'eduard.hulicius'"<eduard.hulicius@ec.europa.eu&gt;;"'simona.constantin'"<simona.constantin@ec.europa.eu&gt;;"'kevin.oconnell'"<kevin.oconnell@ec.europa.eu&gt;;"'Miriam.HARTIEL'"<Miriam.HARTIEL@ec.europa.eu&gt;;"'anezka.machackova'"<anezka.machackova@ec.europa.eu&gt;;"'ronnie'"<ronnie@4h.co.il&gt;;"'bhind'"<bhind@intnet.mu&gt;;"'Ardesa'"<Ardesa@ardesa.com&gt;;"'zhangjunfei1978'"<zhangjunfei1978@163.com&gt;;"'info'"<info@balticoptics.lv&gt;;"'Christian.Spahr'"<Christian.Spahr@ec.europa.eu&gt;;"'Sara.Soumillion'"<Sara.Soumillion@ec.europa.eu&gt;;"'Athina.Reuter'"<Athina.Reuter@ec.europa.eu&gt;;
主题:&nbsp;Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion

Dear Kirstin Masney,

&nbsp;

This is my 8th letter asking you,

&nbsp;

Why you don’t inform the clines the CCD have false design before your selling the M camera?

&nbsp;

The Leica just said:

&nbsp;

If we know your CCD have so many problem,

&nbsp;

Till now, you still have not answer this questions.

&nbsp;

Looking for your reply soon, and stop cheating clients. Here’s what the Leica Exaggerated promotion:

&nbsp;

Leica stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.

&nbsp;

&nbsp;

&nbsp;

&nbsp;

发件人: T.C <teeseewoo@gmail.com&gt;
发送时间: 2019年9月11日 2:05

主题: Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge profits by maintenance costs.

&nbsp;

Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and Dr. Andreas Kaufmann, and EU,

This is our 7th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

&nbsp;

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

3. CEO Mr. Mathias Harsch needs to resign.

&nbsp;

We looking for your reply soon.

&nbsp;

Yours,

&nbsp;

T.C ,

&nbsp;

&nbsp;

发件人: T.C <teeseewoo@gmail.com&gt;
发送时间: 2019年9月9日 0:26

Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

&nbsp;

Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,

&nbsp;

This is our 5th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

&nbsp;

But, we have asked many times, the follow questions,

&nbsp;

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

3. CEO Mr. Mathias Harsch needs to resign.

&nbsp;

We looking for your reply soon.

&nbsp;

Yours,

&nbsp;

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

&nbsp;

&nbsp;

&nbsp;

发件人: T.C <teeseewoo@gmail.com&gt;
发送时间: 2019年9月8日 5:22

主题: 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

&nbsp;

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

&nbsp;

This is our 4th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

&nbsp;

But, we have asked many times, the follow questions,

&nbsp;

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

&nbsp;

&nbsp;

We looking for your reply soon.

&nbsp;

Yours,

&nbsp;

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

&nbsp;

&nbsp;

发件人: T.C <teeseewoo@gmail.com&gt;
发送时间: 2019年9月6日 20:48主题: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

&nbsp;

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

&nbsp;

This is our third letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

&nbsp;

But, we have asked many times, the follow questions,

&nbsp;

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

&nbsp;

&nbsp;

We looking for your reply soon.

&nbsp;

Yours,

&nbsp;

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

&nbsp;

&nbsp;

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

&nbsp;

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

&nbsp;

&nbsp;

&nbsp;

Brand, Ursula <Ursula.Brand@leica-camera.com&gt; 于2019年9月6日周五 下午5:18写道：

Dear Sir,

&nbsp;

Thank you for your mail.

&nbsp;

&nbsp;

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

&nbsp;

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

&nbsp;

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

&nbsp;

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

&nbsp;

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

&nbsp;

&nbsp;

Kind regards / 此致

Customer Care
U. Brand

&nbsp;

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com

&nbsp;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

&nbsp;

&nbsp;

&nbsp;

&nbsp;

&nbsp;

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com&gt;; Brand, Ursula <Ursula.Brand@leica-camera.com&gt;; Mathias.Harsch@leica-camera.com; Paasch, Marita <Marita.Paasch@leica-camera.com&gt;; Beate.Berns@leica-camera.com; Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer, Dennis <dennis.steuer@leica-camera.com&gt;; Support@leica-camera.com; Looke, Sandra <Sandra.Looke@leica-camera.com&gt;; spareparts <spareparts@leica-camera.com&gt;; info@leica-store.hk; jboswell@bbg.gov; info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; ashley.vansant@thewashingtondailynews.com; gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; sylvester.rogers@thewashingtondailynews.com; amy.whitaker@thewashingtondailynews.com; caleb.miller@thewashingtondailynews.com; spencer.stanley@thewashingtondailynews.com; german.llodrat@thewashingtondailynews.com; cecilia.prokos@thewashingtondailynews.com; jason.scott@thewashingtondailynews.com; david.cucchiara@thewashingtondailynews.com; jonathan.rowe@thewashingtondailynews.com; \editor@people.com; caroline.hudson@thewashingtondailynews.com; vail.rumley@thewashingtondailynews.com
Cc: 'info@ap.org，' <info@ap.org&gt;; bluesky@tribune.com; bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
Betreff: The Leica Camera seems Cheating Clients.

&nbsp;

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

&nbsp;

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

&nbsp;

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

&nbsp;

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

&nbsp;

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

&nbsp;

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

&nbsp;

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

&nbsp;

I look forward to the positive response from Leica, and don't evade the problem.

&nbsp;

Yours, Sincerely.

&nbsp;

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

&nbsp;

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

&nbsp;

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

&nbsp;

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

&nbsp;

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

&nbsp;

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

&nbsp;

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

&nbsp;

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

&nbsp;

Ihre

&nbsp;

&nbsp;

[Name] <teeseewoo@gmail.com&gt; 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

&nbsp;

some media in Hong Kong want to report the Leica quality.

&nbsp;

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

&nbsp;

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

&nbsp;

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

&nbsp;

Looking for your reply soon.

&nbsp;

Yours sincerely

&nbsp;

T.C

&nbsp;

&nbsp;

&nbsp;

Coletta, Nadine <Nadine.Coletta@leica-camera.com&gt; 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

&nbsp;

Thank you for providing us the proof of purchase.

&nbsp;

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof&nbsp; of purchase from an authorized dealer cannot be verified, regular repair charges apply.

&nbsp;

In such cases warranty claims have to be addressed with the seller/dealer.

&nbsp;

Thank you for understanding.

&nbsp;

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com / nadine.coletta@leica-camera.com&nbsp;
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

&nbsp;

********************************************************

&nbsp;

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com&gt;
Betreff: Re: LEICA-estimate 1058152

&nbsp;

&nbsp;

&nbsp;

&nbsp;

&nbsp;

Nadine Coletta <customer.care@leica-camera.com&gt; 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

&nbsp;

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

&nbsp;

045. Why Leica Camera Delete evidence and delete promised?

thread 16d21e2c28ed039e · 2019-09-11 · 24,122 characters

Why Leica Camera Delete evidence and delete promised?

Thread ID 16d21e2c28ed039e · messages 1 · 2019-09-11T19:29:32Z → 2019-09-11T19:29:32Z

#1 · 2019-09-11T19:29:32Z
From: 22327861@qq.com
To: teeseewoo@gmail.com, 49564430@qq.com, Nadine.Coletta@leica-camera.com, sven.vollert@leica-camera.com, douglas@f22.com, Ursula.Brand-Gerheim@leica-camera.com, customercare.cn@leica-camera.com, info@leicasportoptics.com, info@tincheungcamera.com.hk, Marita.Paasch@leica-camera.com, repair@leicacamerausa.com, sales@delonphoto.com, cs@mtoptics.com, nicedigital@macau.ctm.net, dennis.steuer@leica-camera.com, customercare.hk@leica-camera.com, leicainfo@mbooth.com, technicalinfo@leicacamerausa.com, sandra.looke@leica-camera.com, spareparts@leica-camera.com, info@leica-store.hk, jboswell@bbg.gov, info@dw.de, Kirstin.Masney@leica-camera.com, jason.scott@thewashingtondailynews.com, christian.rinker@leica-camera.com
Cc: bcjones@usatoday.com, christian.wigand@ec.europa.eu, athina.reuter@ec.europa.eu, sara.soumillion@ec.europa.eu, lucia.caudet@ec.europa.eu, marietta.grammenou@ec.europa.eu, xavier.lao@gmail.com, vera-jourova-contact@ec.europa.eu, renate.nikolay@ec.europa.eu, daniel.braun@ec.europa.eu, monika.ladmanova@ec.europa.eu, eduard.hulicius@ec.europa.eu, simona.constantin@ec.europa.eu, kevin.oconnell@ec.europa.eu, Miriam.HARTIEL@ec.europa.eu, anezka.machackova@ec.europa.eu, ronnie@4h.co.il, bhind@intnet.mu, Ardesa@ardesa.com, zhangjunfei1978@163.com, info@balticoptics.lv, Christian.Spahr@ec.europa.eu, Sara.Soumillion@ec.europa.eu, Athina.Reuter@ec.europa.eu
Subject: Why Leica Camera Delete evidence and delete promised?

Attachments named in the archive: 6A89A7E3@554EF934.1C4B795D.jpg; 3846FD8C@26DB3823.1C4B795D.jpg; 4016452C@FFCBBF51.1C4B795D.jpg; ANGjdJ_ounbDh1ZzvJXfHMhHk2iTD5ClmYVRRy5fpMwstXT9GIzEF7HqzwsCo1dEquUBoUE_TfNX7I3I5jxjvmst62WS2tEc5Hx3Ame4Vq-VHvjqmDjwkbjqIV1duoaVdqVQ74aNnI6_Hy-se6rzzM2capnh3M1EKD4bsYyAhVqqtk6lH1JZyMr3a0Cx-BUswwh3s_Zw28Dx_3w97mfSfqxMuU-WniNl_2tgqQi8V6t5e5EhIFGOqISpSUhNx5QhKm9RRnMvT8iRmoEDAL46wAkdTMtB2b1X66n6ObQePQdg_U8FXF55ImXzj25DqZe5IC5rJleva6vNuiphPJiQKy7nsbdAhnzhGmpy0u6pL818roNGUHze9MsXq7B8IFQ; ANGjdJ8VBne5fqSl8lL

Dear Kirstin Masney, can you tell us why Leica Camera Delete evidence and delete promised?&nbsp;

Looking for your reply soon.&nbsp;

Leica removes evidence.

Leica's slogan: A Leica is forever

the evidence here:&nbsp;https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors

------------------ 原始邮件 ------------------
发件人:&nbsp;"teeseewoo"<teeseewoo@gmail.com&gt;;
发送时间:&nbsp;2019年9月11日(星期三) 下午4:25
收件人:&nbsp;"'子超'"<49564430@qq.com&gt;;"'Nadine.Coletta'"<Nadine.Coletta@leica-camera.com&gt;;"'sven.vollert'"<sven.vollert@leica-camera.com&gt;;"'douglas'"<douglas@f22.com&gt;;"'Ursula.Brand-Gerheim'"<Ursula.Brand-Gerheim@leica-camera.com&gt;;"[Name]"<22327861@qq.com&gt;;"'customercare.cn'"<customercare.cn@leica-camera.com&gt;;"'info'"<info@leicasportoptics.com&gt;;"'info'"<info@tincheungcamera.com.hk&gt;;"'Marita.Paasch'"<Marita.Paasch@leica-camera.com&gt;;"'repair'"<repair@leicacamerausa.com&gt;;"'sales'"<sales@delonphoto.com&gt;;"'cs'"<cs@mtoptics.com&gt;;"'nicedigital'"<nicedigital@macau.ctm.net&gt;;"'dennis.steuer'"<dennis.steuer@leica-camera.com&gt;;"'customercare.hk'"<customercare.hk@leica-camera.com&gt;;"'leicainfo'"<leicainfo@mbooth.com&gt;;"'technicalinfo'"<technicalinfo@leicacamerausa.com&gt;;"'sandra.looke'"<sandra.looke@leica-camera.com&gt;;"'spareparts'"<spareparts@leica-camera.com&gt;;"'info'"<info@leica-store.hk&gt;;"'jboswell'"<jboswell@bbg.gov&gt;;"'info'"<info@dw.de&gt;;"'jason.scott'"<jason.scott@thewashingtondailynews.com&gt;;"'christian.rinker'"<christian.rinker@leica-camera.com&gt;;
抄送:&nbsp;"'bcjones'"<bcjones@usatoday.com&gt;;"'christian.wigand'"<christian.wigand@ec.europa.eu&gt;;"'athina.reuter'"<athina.reuter@ec.europa.eu&gt;;"'sara.soumillion'"<sara.soumillion@ec.europa.eu&gt;;"'lucia.caudet'"<lucia.caudet@ec.europa.eu&gt;;"'marietta.grammenou'"<marietta.grammenou@ec.europa.eu&gt;;"'xavier.lao'"<xavier.lao@gmail.com&gt;;"'vera-jourova-contact'"<vera-jourova-contact@ec.europa.eu&gt;;"'renate.nikolay'"<renate.nikolay@ec.europa.eu&gt;;"'daniel.braun'"<daniel.braun@ec.europa.eu&gt;;"'monika.ladmanova'"<monika.ladmanova@ec.europa.eu&gt;;"'eduard.hulicius'"<eduard.hulicius@ec.europa.eu&gt;;"'simona.constantin'"<simona.constantin@ec.europa.eu&gt;;"'kevin.oconnell'"<kevin.oconnell@ec.europa.eu&gt;;"'Miriam.HARTIEL'"<Miriam.HARTIEL@ec.europa.eu&gt;;"'anezka.machackova'"<anezka.machackova@ec.europa.eu&gt;;"'ronnie'"<ronnie@4h.co.il&gt;;"'bhind'"<bhind@intnet.mu&gt;;"'Ardesa'"<Ardesa@ardesa.com&gt;;"'zhangjunfei1978'"<zhangjunfei1978@163.com&gt;;"'info'"<info@balticoptics.lv&gt;;"'Christian.Spahr'"<Christian.Spahr@ec.europa.eu&gt;;"'Sara.Soumillion'"<Sara.Soumillion@ec.europa.eu&gt;;"'Athina.Reuter'"<Athina.Reuter@ec.europa.eu&gt;;
主题:&nbsp;Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion

Dear Kirstin Masney,

&nbsp;

This is my&nbsp;8th&nbsp;letter asking you,

&nbsp;

Why you don’t inform the clines the CCD have false design before your selling the M camera?

&nbsp;

The Leica just said:

&nbsp;

If we know your CCD have so many problem,

&nbsp;

Till now, you still have not answer this questions.

&nbsp;

Looking for your reply soon, and stop cheating clients. Here’s what the Leica&nbsp;Exaggerated promotion:

&nbsp;

Leica stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the&nbsp;highest&nbsp;possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.

&nbsp;

&nbsp;

&nbsp;

&nbsp;

发件人:&nbsp;T.C <teeseewoo@gmail.com&gt;&nbsp;
发送时间:&nbsp;2019年9月11日&nbsp;2:05

主题:&nbsp;Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge profits by maintenance costs.

&nbsp;

Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and Dr. Andreas Kaufmann, and EU,

This is our&nbsp;7th&nbsp;letter to Leica Camera, which said:”&nbsp;stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

&nbsp;

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

3. CEO Mr. Mathias Harsch needs to resign.

&nbsp;

We looking for your reply soon.

&nbsp;

Yours,

&nbsp;

T.C ,

&nbsp;

&nbsp;

发件人:&nbsp;T.C <teeseewoo@gmail.com&gt;&nbsp;
发送时间:&nbsp;2019年9月9日&nbsp;0:26

Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

&nbsp;

Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,

&nbsp;

This is our&nbsp;5th&nbsp;letter to Leica Camera, which said:”&nbsp;stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

&nbsp;

But, we have asked many times, the follow questions,

&nbsp;

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

3. CEO Mr. Mathias Harsch needs to resign.

&nbsp;

We looking for your reply soon.

&nbsp;

Yours,

&nbsp;

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

&nbsp;

&nbsp;

&nbsp;

发件人:&nbsp;T.C <teeseewoo@gmail.com&gt;&nbsp;
发送时间:&nbsp;2019年9月8日&nbsp;5:22

主题:&nbsp;回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

&nbsp;

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

&nbsp;

This is our&nbsp;4th&nbsp;letter to Leica Camera, which said:”&nbsp;stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

&nbsp;

But, we have asked many times, the follow questions,

&nbsp;

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

&nbsp;

&nbsp;

We looking for your reply soon.

&nbsp;

Yours,

&nbsp;

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

&nbsp;

&nbsp;

发件人:&nbsp;T.C <teeseewoo@gmail.com&gt;&nbsp;
发送时间:&nbsp;2019年9月6日&nbsp;20:48主题:&nbsp;Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

&nbsp;

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

&nbsp;

This is our third letter to Leica Camera, which said:”&nbsp;stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

&nbsp;

But, we have asked many times, the follow questions,

&nbsp;

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

&nbsp;

&nbsp;

We looking for your reply soon.

&nbsp;

Yours,

&nbsp;

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

&nbsp;

&nbsp;

re:&nbsp;Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

&nbsp;

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4.&nbsp;My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again.&nbsp;Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

&nbsp;

&nbsp;

&nbsp;

Brand, Ursula <Ursula.Brand@leica-camera.com&gt;&nbsp;于2019年9月6日周五 下午5:18写道：

Dear Sir,

&nbsp;

Thank you for your mail.

&nbsp;

&nbsp;

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on:&nbsp;https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

&nbsp;

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

&nbsp;

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

&nbsp;

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

&nbsp;

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

&nbsp;

&nbsp;

Kind regards /&nbsp;此致

Customer Care
U. Brand

&nbsp;

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com

&nbsp;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

&nbsp;

&nbsp;

&nbsp;

&nbsp;

&nbsp;

Von:&nbsp;T.C [mailto:teeseewoo@gmail.com]&nbsp;
Gesendet:&nbsp;Donnerstag, 5. September 2019 23:22
An:&nbsp;Coletta, Nadine <Nadine.Coletta@leica-camera.com&gt;; Brand, Ursula <Ursula.Brand@leica-camera.com&gt;;&nbsp;Mathias.Harsch@leica-camera.com; Paasch, Marita <Marita.Paasch@leica-camera.com&gt;;&nbsp;Beate.Berns@leica-camera.com;&nbsp;Fedja.Bobanovi@leica-camera.com;&nbsp;Andreas.Hecker@leica-camera.com; Steuer, Dennis <dennis.steuer@leica-camera.com&gt;;&nbsp;Support@leica-camera.com; Looke, Sandra <Sandra.Looke@leica-camera.com&gt;; spareparts <spareparts@leica-camera.com&gt;;&nbsp;info@leica-store.hk;&nbsp;jboswell@bbg.gov;&nbsp;info@dw.de;&nbsp;readers.representative@latimes.com;&nbsp;opinion@nytimes.com;&nbsp;ashley.vansant@thewashingtondailynews.com;&nbsp;gina.lee@thewashingtondailynews.com;&nbsp;kim.riggs@thewashingtondailynews.com;&nbsp;sylvester.rogers@thewashingtondailynews.com;&nbsp;amy.whitaker@thewashingtondailynews.com;&nbsp;caleb.miller@thewashingtondailynews.com;&nbsp;spencer.stanley@thewashingtondailynews.com;&nbsp;german.llodrat@thewashingtondailynews.com;&nbsp;cecilia.prokos@thewashingtondailynews.com;&nbsp;jason.scott@thewashingtondailynews.com;&nbsp;david.cucchiara@thewashingtondailynews.com;&nbsp;jonathan.rowe@thewashingtondailynews.com; \editor@people.com;&nbsp;caroline.hudson@thewashingtondailynews.com;&nbsp;vail.rumley@thewashingtondailynews.com
Cc:&nbsp;'info@ap.org，' <info@ap.org&gt;;&nbsp;bluesky@tribune.com;&nbsp;bcjones@usatoday.com;&nbsp;laturner@usatoday.com;&nbsp;dcarruth@usatoday.com;&nbsp;vbradley@usatoday.com;&nbsp;rmensah@usatoday.com;&nbsp;accuracy@usatoday.com
Betreff:&nbsp;The Leica Camera seems Cheating Clients.

&nbsp;

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

&nbsp;

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

&nbsp;

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

&nbsp;

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

&nbsp;

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

&nbsp;

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

&nbsp;

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

&nbsp;

I look forward to the positive response from Leica, and don't evade the problem.

&nbsp;

Yours, Sincerely.

&nbsp;

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

&nbsp;

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

&nbsp;

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

&nbsp;

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

&nbsp;

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

&nbsp;

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

&nbsp;

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

&nbsp;

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

&nbsp;

Ihre

&nbsp;

&nbsp;

[Name] <teeseewoo@gmail.com&gt;&nbsp;于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

&nbsp;

some media in Hong Kong want to report the Leica quality.

&nbsp;

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

&nbsp;

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

&nbsp;

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

&nbsp;

Looking for your reply soon.

&nbsp;

Yours sincerely

&nbsp;

T.C

&nbsp;

&nbsp;

&nbsp;

Coletta, Nadine <Nadine.Coletta@leica-camera.com&gt;&nbsp;于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

&nbsp;

Thank you for providing us the proof of purchase.

&nbsp;

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof&nbsp; of purchase from an authorized dealer cannot be verified, regular repair charges apply.

&nbsp;

In such cases warranty claims have to be addressed with the seller/dealer.

&nbsp;

Thank you for understanding.

&nbsp;

Mit freundlichen Grüssen / Kind regards&nbsp;/ Cordiali saluti

Nadine Coletta&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp;

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com&nbsp;/&nbsp;nadine.coletta@leica-camera.com&nbsp;
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

&nbsp;

********************************************************

&nbsp;

Von:&nbsp;[Name] [mailto:teeseewoo@gmail.com]&nbsp;
Gesendet:&nbsp;Dienstag, 3. September 2019 08:36
An:&nbsp;CustomerCare <Customer.Care@leica-camera.com&gt;
Betreff:&nbsp;Re: LEICA-estimate 1058152

&nbsp;

&nbsp;

&nbsp;

&nbsp;

&nbsp;

Nadine Coletta <customer.care@leica-camera.com&gt;&nbsp;于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG&nbsp;| Registergericht | District Court of Wetzlar: HRB966&nbsp;
Vorstand&nbsp;| Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch&nbsp;
Aufsichtsratsvorsitzender&nbsp;| Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

&nbsp;

Leica Camera AG&nbsp;| Registergericht | District Court of Wetzlar: HRB966&nbsp;
Vorstand&nbsp;| Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch&nbsp;
Aufsichtsratsvorsitzender&nbsp;| Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

&nbsp;

046. Auto Reply / Automatische Antwort

thread 16d21cdce8a28940 · 2019-09-11 · 0 characters

Auto Reply / Automatische Antwort

Thread ID 16d21cdce8a28940 · messages 0 · 2019-09-11T19:29:49Z → 2019-09-11T19:29:49Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

047. Re: Leica Announces Perm Fix for CCD Sensor Corrosion on M9/M9-P/MM/M-E Models

thread 16d21db987662a41 · 2019-09-11 · 25,618 characters

Re: Leica Announces Perm Fix for CCD Sensor Corrosion on M9/M9-P/MM/M-E Models

Thread ID 16d21db987662a41 · messages 1 · 2019-09-11T19:44:56Z → 2019-09-11T19:44:56Z

#1 · 2019-09-11T19:44:56Z
From: teeseewoo@gmail.com
To: Kirstin.Masney@leica-camera.com
Cc: Sven.Kupfer@leica-camera.com
Subject: Re: Leica Announces Perm Fix for CCD Sensor Corrosion on M9/M9-P/MM/M-E Models

Attachments named in the archive: image001.jpg; image002.jpg; Great News! Leica Announces Perm Fix for CCD Sensor Corrosion on M9_M9-P_MM_M-E Models _ The Dark Room.pdf; ANGjdJ_lYZ98VblJpDFcvIn5ba_LCa-9un28yTAYdltYjATk6sMPKrVMnpQwjzA0P1TvMig2j4y8qoM1kR-JKVQpL1LCkttKYO8kfQIev74mT1Yltbdd1PFU9ZgbrJg0wKtMwx-GnAR__ojAg-7WJ4qh78nBwkjNv60WkQR1Yu4FRz6iPcvGn6RLmKiCvexOOKjUxyBSVXOgVdyURjCH6beGXSur9aTz5Jud23q2LqWyPx5shhxGowS9lyWw5pVoPMzPXEn_vhlMkPEjVEddIU3C3Q-_OYrJcDmgE_Mw4tPLt3e27eq76EefRILqQ-YLFBrXxhWOWrdxlUFkuTXgydLy9krYGS2YdSxmke7j8u1-

Dear Kirstin Masney,

Have you read this link before?

https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors

why your company deleted this?

Is the CEO force the staffs to cheat clients?

Please look at the following link or the attachment, how you promise, and how you cheating the clients now.

http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/

https://petapixel.com/2014/12/10/leica-users-seeing-widespread-sensor-corrosion-issue-company-offers-free-replacements/

how is the integrity of your company or staff? Keep cheating?

Looking for your reply soon.

发件人: Masney, Kirstin <Kirstin.Masney@leica-camera.com>
发送时间: 2019年9月11日 13:14
收件人: teeseewoo@gmail.com
抄送: Kupfer, Sven <Sven.Kupfer@leica-camera.com>
主题: AW: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Sir,

I can assure you that we are aware of our customers feelings and feedback, due to intense email correspondence and the various discussions in forums and social media.

We do care about our customers and certainly understand your argumentation and the frustration and disappointment this is causing. It is however unreasonable to demand that our CEO should resign, that we publicly apologize or lay open internal records. Please understand that we will not comment on this.

· Leica always exchanged the CCD on a Good-Will basis with no applicable warranty terms once the guarantee expired, the corrosion issue is not categorized as a material flaw, a recall was never initiated.

· We were aware that a technical, permanent solution for the corrosion issue was necessary and informed our customers regularly.

· Our statements never referred to an unlimited duration of the good will policy, only that the regulation valid at the time applied independent of the age of the camera or sensor.

· The regulation was changed in 2017 and again in 2018, according statements were published and registered customers that released their contact data were informed.

Please also keep in mind that our upgrade program offers you a fair value for your used M, depending on the model you choose between €1700 and €3400. The mentioned directives and deadlines have been deliberately created by executive management to insure fair and equal service and have been implemented without exception. Many customer have paid for the repair or accepted an upgrade, we are also obligated towards them to stay with our guidelines and continue to implement the directives

Your camera was manufactured in 06/2014, proof of purchase from a Leica authorized dealer at a later date was not provided, the exchange of the CCD is therefore chargeable. We once again ask for your understanding in this matter. Please let us know how you wish to proceed with repair 1058152.

Kind regards

Kirstin Masney

Complaint Manager

Leica Camera AG

Customer Care

Am Leitz-Park 5/ D-35578 Wetzlar / Germany

 <http://www.leica-camera.com/> www.leica-camera.com / <mailto:Kirstin.Masney@leica-camera.com> Kirstin.Masney@leica-camera.com

Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 6. September 2019 17:23
An: Masney, Kirstin <Kirstin.Masney@leica-camera.com <mailto:Kirstin.Masney@leica-camera.com> >
Betreff: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

And we hope you can review how Leica describes itself, its so over, and cheating!! The fact it is, the M9 has design problem which you know before selling and did not inform the clients yet, why?

On Fri, Sep 6, 2019 at 9:14 PM Masney, Kirstin < <mailto:Kirstin.Masney@leica-camera.com> Kirstin.Masney@leica-camera.com> wrote:

Dear Sir,

I can certainly understand your position and that this is upsetting to you. The sensors of the M9 (and derivate) are equipped with a specially coated IR filter cover glass to ensure optimum imaging performance, corrosion effects that change the structure of the filter surface can begin to appear after several years. The sensor problem described may not necessarily occur throughout the entire life cycle of many cameras and is therefore not considered a serial flaw. Why it is your believe that 90% of cameras are affected I do not know.

However, to eliminate the issue completely we started the development of a more durable sensor coating, resistant to corrosion in 2014/15. Leica was always upfront and informative about the issue. Statements were published on a regular basis, including statements in 2014/2015 informing our customers about the potential problem as well as the alternative upgrade options. An unlimited duration of the good will arrangement was not mentioned, only that the regulation valid at that time applied to all cameras independent of their production date.

Our M9 and derivate was always sold with a manufacturer’s warranty of 2 years (if purchased from an authorized dealer). For the new regulation we extended this warranty by a 3 year good will period for cameras affected by corrosion.

In our statement on 15.05.2017 we informed our customers, until further notice, about the new regulation and charges. The change of this regulation was published on 22.11.2018 and became effective on 1.12.2018. Registered customers were also alerted via email.

The directives and deadlines have been deliberately created by executive management to insure fair and equal service, have been widely accepted by our customer and have been implemented without exception. With our upgrade options we are still providing a customer oriented good will arrangement that goes far beyond the usual mandatory warranty terms, offering you a fair value for your used M camera.

Kind regards

Kirstin Masney

Complaint Manager

Leica Camera AG

Customer Care

 <https://www.google.com/maps/search/Am+Leitz-Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g> Am Leitz-Park 5/ D-35578 Wetzlar / Germany

 <http://www.leica-camera.com/> www.leica-camera.com / <mailto:Kirstin.Masney@leica-camera.com> Kirstin.Masney@leica-camera.com

Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: T.C [ <mailto:teeseewoo@gmail.com> mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 6. September 2019 12:18
An: Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com>; Brand, Ursula < <mailto:Ursula.Brand@leica-camera.com> Ursula.Brand@leica-camera.com>; <mailto:Mathias.Harsch@leica-camera.com> Mathias.Harsch@leica-camera.com; Paasch, Marita < <mailto:Marita.Paasch@leica-camera.com> Marita.Paasch@leica-camera.com>; <mailto:Beate.Berns@leica-camera.com> Beate.Berns@leica-camera.com; <mailto:Fedja.Bobanovi@leica-camera.com> Fedja.Bobanovi@leica-camera.com; <mailto:Andreas.Hecker@leica-camera.com> Andreas.Hecker@leica-camera.com; Steuer, Dennis < <mailto:dennis.steuer@leica-camera.com> dennis.steuer@leica-camera.com>; <mailto:Support@leica-camera.com> Support@leica-camera.com; Looke, Sandra < <mailto:Sandra.Looke@leica-camera.com> Sandra.Looke@leica-camera.com>; spareparts < <mailto:spareparts@leica-camera.com> spareparts@leica-camera.com>; <mailto:info@leica-store.hk> info@leica-store.hk; <mailto:jboswell@bbg.gov> jboswell@bbg.gov; <mailto:info@dw.de> info@dw.de; <mailto:readers.representative@latimes.com> readers.representative@latimes.com; <mailto:opinion@nytimes.com> opinion@nytimes.com; <mailto:ashley.vansant@thewashingtondailynews.com> ashley.vansant@thewashingtondailynews.com; <mailto:gina.lee@thewashingtondailynews.com> gina.lee@thewashingtondailynews.com; <mailto:kim.riggs@thewashingtondailynews.com> kim.riggs@thewashingtondailynews.com; <mailto:sylvester.rogers@thewashingtondailynews.com> sylvester.rogers@thewashingtondailynews.com; <mailto:amy.whitaker@thewashingtondailynews.com> amy.whitaker@thewashingtondailynews.com; <mailto:caleb.miller@thewashingtondailynews.com> caleb.miller@thewashingtondailynews.com; <mailto:spencer.stanley@thewashingtondailynews.com> spencer.stanley@thewashingtondailynews.com; <mailto:german.llodrat@thewashingtondailynews.com> german.llodrat@thewashingtondailynews.com; <mailto:cecilia.prokos@thewashingtondailynews.com> cecilia.prokos@thewashingtondailynews.com; <mailto:jason.scott@thewashingtondailynews.com> jason.scott@thewashingtondailynews.com; <mailto:david.cucchiara@thewashingtondailynews.com> david.cucchiara@thewashingtondailynews.com; <mailto:jonathan.rowe@thewashingtondailynews.com> jonathan.rowe@thewashingtondailynews.com; \ <mailto:editor@people.com> editor@people.com; <mailto:caroline.hudson@thewashingtondailynews.com> caroline.hudson@thewashingtondailynews.com; <mailto:vail.rumley@thewashingtondailynews.com> vail.rumley@thewashingtondailynews.com
Cc: ' <mailto:info@ap.org> info@ap.org，' < <mailto:info@ap.org> info@ap.org>; <mailto:bluesky@tribune.com> bluesky@tribune.com; <mailto:bcjones@usatoday.com> bcjones@usatoday.com; <mailto:laturner@usatoday.com> laturner@usatoday.com; <mailto:dcarruth@usatoday.com> dcarruth@usatoday.com; <mailto:vbradley@usatoday.com> vbradley@usatoday.com; <mailto:rmensah@usatoday.com> rmensah@usatoday.com; <mailto:accuracy@usatoday.com> accuracy@usatoday.com
Betreff: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula < <mailto:Ursula.Brand@leica-camera.com> Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: <https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g> Am Leitz-Park 5 /
 <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g> 35578 Wetzlar / Germany

 <http://de.leica-camera.com/home/> http://de.leica-camera.com/home/

Von: T.C [mailto: <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com>; Brand, Ursula < <mailto:Ursula.Brand@leica-camera.com> Ursula.Brand@leica-camera.com>; <mailto:Mathias.Harsch@leica-camera.com> Mathias.Harsch@leica-camera.com; Paasch, Marita < <mailto:Marita.Paasch@leica-camera.com> Marita.Paasch@leica-camera.com>; <mailto:Beate.Berns@leica-camera.com> Beate.Berns@leica-camera.com; <mailto:Fedja.Bobanovi@leica-camera.com> Fedja.Bobanovi@leica-camera.com; <mailto:Andreas.Hecker@leica-camera.com> Andreas.Hecker@leica-camera.com; Steuer, Dennis < <mailto:dennis.steuer@leica-camera.com> dennis.steuer@leica-camera.com>; <mailto:Support@leica-camera.com> Support@leica-camera.com; Looke, Sandra < <mailto:Sandra.Looke@leica-camera.com> Sandra.Looke@leica-camera.com>; spareparts < <mailto:spareparts@leica-camera.com> spareparts@leica-camera.com>; <mailto:info@leica-store.hk> info@leica-store.hk; <mailto:jboswell@bbg.gov> jboswell@bbg.gov; <mailto:info@dw.de> info@dw.de; <mailto:readers.representative@latimes.com> readers.representative@latimes.com; <mailto:opinion@nytimes.com> opinion@nytimes.com; <mailto:ashley.vansant@thewashingtondailynews.com> ashley.vansant@thewashingtondailynews.com; <mailto:gina.lee@thewashingtondailynews.com> gina.lee@thewashingtondailynews.com; <mailto:kim.riggs@thewashingtondailynews.com> kim.riggs@thewashingtondailynews.com; <mailto:sylvester.rogers@thewashingtondailynews.com> sylvester.rogers@thewashingtondailynews.com; <mailto:amy.whitaker@thewashingtondailynews.com> amy.whitaker@thewashingtondailynews.com; <mailto:caleb.miller@thewashingtondailynews.com> caleb.miller@thewashingtondailynews.com; <mailto:spencer.stanley@thewashingtondailynews.com> spencer.stanley@thewashingtondailynews.com; <mailto:german.llodrat@thewashingtondailynews.com> german.llodrat@thewashingtondailynews.com; <mailto:cecilia.prokos@thewashingtondailynews.com> cecilia.prokos@thewashingtondailynews.com; <mailto:jason.scott@thewashingtondailynews.com> jason.scott@thewashingtondailynews.com; <mailto:david.cucchiara@thewashingtondailynews.com> david.cucchiara@thewashingtondailynews.com; <mailto:jonathan.rowe@thewashingtondailynews.com> jonathan.rowe@thewashingtondailynews.com; \ <mailto:editor@people.com> editor@people.com; <mailto:caroline.hudson@thewashingtondailynews.com> caroline.hudson@thewashingtondailynews.com; <mailto:vail.rumley@thewashingtondailynews.com> vail.rumley@thewashingtondailynews.com
Cc: ' <mailto:info@ap.org> info@ap.org，' < <mailto:info@ap.org> info@ap.org>; <mailto:bluesky@tribune.com> bluesky@tribune.com; <mailto:bcjones@usatoday.com> bcjones@usatoday.com; <mailto:laturner@usatoday.com> laturner@usatoday.com; <mailto:dcarruth@usatoday.com> dcarruth@usatoday.com; <mailto:vbradley@usatoday.com> vbradley@usatoday.com; <mailto:rmensah@usatoday.com> rmensah@usatoday.com; <mailto:accuracy@usatoday.com> accuracy@usatoday.com
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] <teeseewoo@gmail.com <mailto:teeseewoo@gmail.com> > 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta

Leica Camera AG
Customer Care
 <https://www.google.com/maps/search/Am+Leitz-Park+5,+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g> Am Leitz-Park 5, D-35578 Wetzlar / Germany
 <http://www.leica-camera.com/> www.leica-camera.com / <mailto:nadine.coletta@leica-camera.com> nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [ <mailto:teeseewoo@gmail.com> mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare < <mailto:Customer.Care@leica-camera.com> Customer.Care@leica-camera.com>
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta < <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

 <http://repair.leica-camera.com/service/repairtracking/index.html> http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

 <mailto:Customer.Care@leica-camera.com> Customer.Care@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

048. Automatische Antwort: Leica Announces Perm Fix for CCD Sensor Corrosion on M9/M9-P/MM/M-E Models

thread 16d21dc3c0c75bad · 2019-09-11 · 0 characters

Automatische Antwort: Leica Announces Perm Fix for CCD Sensor Corrosion on M9/M9-P/MM/M-E Models

Thread ID 16d21dc3c0c75bad · messages 0 · 2019-09-11T19:45:43Z → 2019-09-11T19:45:43Z

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049. Automatische Antwort: Why Leica Camera Delete evidence and delete promised?

thread 16d21ddd71d494ee · 2019-09-11 · 0 characters

Automatische Antwort: Why Leica Camera Delete evidence and delete promised?

Thread ID 16d21ddd71d494ee · messages 0 · 2019-09-11T19:47:21Z → 2019-09-11T19:47:20Z

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050. Automatische Antwort: Re：Re: Leica CEO Matthias Halch Exaggerated promotion

thread 16d26fc2025738e3 · 2019-09-12 · 0 characters

Automatische Antwort: Re：Re: Leica CEO Matthias Halch Exaggerated promotion

Thread ID 16d26fc2025738e3 · messages 0 · 2019-09-12T19:38:39Z → 2019-09-12T19:38:40Z

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051. Auto Reply / Automatische Antwort

thread 16d26fc24c273086 · 2019-09-12 · 0 characters

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Thread ID 16d26fc24c273086 · messages 0 · 2019-09-12T19:38:41Z → 2019-09-12T19:38:41Z

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052. Automatische Antwort: 回复： Re：Re: Leica CEO Matthias Halch Exaggerated promotion

thread 16d2981419b55507 · 2019-09-13 · 0 characters

Automatische Antwort: 回复： Re：Re: Leica CEO Matthias Halch Exaggerated promotion

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053. Auto Reply / Automatische Antwort

thread 16d29818440b9349 · 2019-09-13 · 0 characters

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Thread ID 16d29818440b9349 · messages 0 · 2019-09-13T07:23:25Z → 2019-09-13T07:23:25Z

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054. Re: Leica CEO Matthias Halch deleted the evidence

thread 16d35784d0aaa7da · 2019-09-15 · 314,626 characters

Re: Leica CEO Matthias Halch deleted the evidence

Thread ID 16d35784d0aaa7da · messages 16 · 2019-09-15T15:08:48Z → 2020-06-23T13:23:19Z

#1 · 2019-09-15T15:08:48Z
From: teeseewoo@gmail.com
To: 49564430@qq.com, Nadine.Coletta@leica-camera.com, sven.vollert@leica-camera.com, douglas@f22.com, Ursula.Brand-Gerheim@leica-camera.com, 22327861@qq.com, customercare.cn@leica-camera.com, info@leicasportoptics.com, info@tincheungcamera.com.hk, Marita.Paasch@leica-camera.com, repair@leicacamerausa.com, sales@delonphoto.com, cs@mtoptics.com, nicedigital@macau.ctm.net, dennis.steuer@leica-camera.com, customercare.hk@leica-camera.com, leicainfo@mbooth.com, technicalinfo@leicacamerausa.com, sandra.looke@leica-camera.com, spareparts@leica-camera.com, info@leica-store.hk, jboswell@bbg.gov, info@dw.de, jason.scott@thewashingtondailynews.com, christian.rinker@leica-camera.com
Cc: bcjones@usatoday.com, christian.wigand@ec.europa.eu, athina.reuter@ec.europa.eu, sara.soumillion@ec.europa.eu, lucia.caudet@ec.europa.eu, marietta.grammenou@ec.europa.eu, xavier.lao@gmail.com, vera-jourova-contact@ec.europa.eu, renate.nikolay@ec.europa.eu, daniel.braun@ec.europa.eu, monika.ladmanova@ec.europa.eu, eduard.hulicius@ec.europa.eu, simona.constantin@ec.europa.eu, kevin.oconnell@ec.europa.eu, Miriam.HARTIEL@ec.europa.eu, anezka.machackova@ec.europa.eu, ronnie@4h.co.il, bhind@intnet.mu, Ardesa@ardesa.com, zhangjunfei1978@163.com, info@balticoptics.lv, Christian.Spahr@ec.europa.eu, Sara.Soumillion@ec.europa.eu, Athina.Reuter@ec.europa.eu
Subject: Re: Leica CEO Matthias Halch deleted the evidence

Attachments named in the archive: image006.jpg; image007.jpg; image008.jpg; image009.jpg; image010.jpg; ANGjdJ-spq0lI33wo1dDXYkkscZjNae3-UcUquNkDLhoCYkx_NmwQ0GBzEXl2Ixescd_RtZ9vUFil2Q1xkdpay24F3Jeb1UF8PqIrHfYJhlO_lBBZx3acsfHz-H_a5oIwRL8VyBzNl5k6V2UYjUP1OeXo0XtNtEiydQsvTzz5HHM6WukOELAZVdyS0jNVl1p1nJuGvmCIqqpprak-eDvWybgf6xr8wlHg8n21YO3HF7St-aMHIL04xHe3CV1Hwh-bIMYh3aJRW10eZUI0vexoD_IkKeITq4JkHv02n2zEp9BrkQ0JfYui5F31P9uGOm8guh5TUfeU_k-l-Lwq_j2ey4Hh-_Jw2r7Ia5PNq2-W187u0Smf0uIuCNmqhEU3AQQpQDIUFhweaa6REsk5_tW; ANGjdJ8D9cqDMBfCjoXqhH6R

Dear Kirstin Masney,

This is my 11th email to Leica, but it’s pity, till now, you still avoid to answer the questions.

Have you read this link before?

https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors

why your company deleted this?

Is the CEO force the staffs to cheat clients?

Please look at the following link or the attachment, how you promise, and how you cheating the clients now.

http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/

https://petapixel.com/2014/12/10/leica-users-seeing-widespread-sensor-corrosion-issue-company-offers-free-replacements/

how is the integrity of your company or staff? Keep cheating?

Looking for your reply soon.

发件人: T.C <teeseewoo@gmail.com <mailto:teeseewoo@gmail.com> >
发送时间: 2019年9月11日 16:25

主题: Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion

Dear Kirstin Masney,

This is my 8th letter asking you,

Why you don’t inform the clines the CCD have false design before your selling the M camera?

The Leica just said:

If we know your CCD have so many problem,

Till now, you still have not answer this questions.

Looking for your reply soon, and stop cheating clients. Here’s what the Leica Exaggerated promotion:

Leica stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.

发件人: T.C <teeseewoo@gmail.com <mailto:teeseewoo@gmail.com> >
发送时间: 2019年9月11日 2:05

主题: Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge profits by maintenance costs.

Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and Dr. Andreas Kaufmann, and EU,

This is our 7th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

3. CEO Mr. Mathias Harsch needs to resign.

We looking for your reply soon.

Yours,

T.C ,

发件人: T.C < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com>
发送时间: 2019年9月9日 0:26

Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,

This is our 5th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

3. CEO Mr. Mathias Harsch needs to resign.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com>
发送时间: 2019年9月8日 5:22

主题: 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our 4th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com>
发送时间: 2019年9月6日 20:48主题: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our third letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com <mailto:Ursula.Brand@leica-camera.com> > 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: <https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
 <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

 <http://de.leica-camera.com/home/> http://de.leica-camera.com/home/

Von: T.C [mailto: <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com>; Brand, Ursula < <mailto:Ursula.Brand@leica-camera.com> Ursula.Brand@leica-camera.com>; <mailto:Mathias.Harsch@leica-camera.com> Mathias.Harsch@leica-camera.com; Paasch, Marita < <mailto:Marita.Paasch@leica-camera.com> Marita.Paasch@leica-camera.com>; <mailto:Beate.Berns@leica-camera.com> Beate.Berns@leica-camera.com; <mailto:Fedja.Bobanovi@leica-camera.com> Fedja.Bobanovi@leica-camera.com; <mailto:Andreas.Hecker@leica-camera.com> Andreas.Hecker@leica-camera.com; Steuer, Dennis < <mailto:dennis.steuer@leica-camera.com> dennis.steuer@leica-camera.com>; <mailto:Support@leica-camera.com> Support@leica-camera.com; Looke, Sandra < <mailto:Sandra.Looke@leica-camera.com> Sandra.Looke@leica-camera.com>; spareparts < <mailto:spareparts@leica-camera.com> spareparts@leica-camera.com>; <mailto:info@leica-store.hk> info@leica-store.hk; <mailto:jboswell@bbg.gov> jboswell@bbg.gov; <mailto:info@dw.de> info@dw.de; <mailto:readers.representative@latimes.com> readers.representative@latimes.com; <mailto:opinion@nytimes.com> opinion@nytimes.com; <mailto:ashley.vansant@thewashingtondailynews.com> ashley.vansant@thewashingtondailynews.com; <mailto:gina.lee@thewashingtondailynews.com> gina.lee@thewashingtondailynews.com; <mailto:kim.riggs@thewashingtondailynews.com> kim.riggs@thewashingtondailynews.com; <mailto:sylvester.rogers@thewashingtondailynews.com> sylvester.rogers@thewashingtondailynews.com; <mailto:amy.whitaker@thewashingtondailynews.com> amy.whitaker@thewashingtondailynews.com; <mailto:caleb.miller@thewashingtondailynews.com> caleb.miller@thewashingtondailynews.com; <mailto:spencer.stanley@thewashingtondailynews.com> spencer.stanley@thewashingtondailynews.com; <mailto:german.llodrat@thewashingtondailynews.com> german.llodrat@thewashingtondailynews.com; <mailto:cecilia.prokos@thewashingtondailynews.com> cecilia.prokos@thewashingtondailynews.com; <mailto:jason.scott@thewashingtondailynews.com> jason.scott@thewashingtondailynews.com; <mailto:david.cucchiara@thewashingtondailynews.com> david.cucchiara@thewashingtondailynews.com; <mailto:jonathan.rowe@thewashingtondailynews.com> jonathan.rowe@thewashingtondailynews.com; \ <mailto:editor@people.com> editor@people.com; <mailto:caroline.hudson@thewashingtondailynews.com> caroline.hudson@thewashingtondailynews.com; <mailto:vail.rumley@thewashingtondailynews.com> vail.rumley@thewashingtondailynews.com
Cc: ' <mailto:info@ap.org> info@ap.org，' < <mailto:info@ap.org> info@ap.org>; <mailto:bluesky@tribune.com> bluesky@tribune.com; <mailto:bcjones@usatoday.com> bcjones@usatoday.com; <mailto:laturner@usatoday.com> laturner@usatoday.com; <mailto:dcarruth@usatoday.com> dcarruth@usatoday.com; <mailto:vbradley@usatoday.com> vbradley@usatoday.com; <mailto:rmensah@usatoday.com> rmensah@usatoday.com; <mailto:accuracy@usatoday.com> accuracy@usatoday.com
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] < <mailto:teeseewoo@gmail.com> teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine < <mailto:Nadine.Coletta@leica-camera.com> Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
 <http://www.leica-camera.com/> www.leica-camera.com / <mailto:nadine.coletta@leica-camera.com> nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [ <mailto:teeseewoo@gmail.com> mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare < <mailto:Customer.Care@leica-camera.com> Customer.Care@leica-camera.com>
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta < <mailto:customer.care@leica-camera.com> customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

 <http://repair.leica-camera.com/service/repairtracking/index.html> http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

 <mailto:Customer.Care@leica-camera.com> Customer.Care@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#2 · 2019-09-15T15:09:09Z
From: MAILER-DAEMON@intnet.mu
To: teeseewoo@gmail.com
Subject: Undeliverable mail: Re: Leica CEO Matthias Halch deleted the evidence

Failed to deliver to '<bhind@intnet.mu>'
LOCAL module(account bhind) reports:
 account is full (quota exceeded)

Original-Recipient: rfc822;<bhind@intnet.mu>
Final-Recipient: LOCAL;<bhind>
Action: failed
Status: 5.0.0
Diagnostic-Code: smtp;account is full (quota exceeded)

#3 · 2019-09-16T15:49:24Z
From: Sven.Kupfer@leica-camera.com
To: teeseewoo@gmail.com
Cc: Nadine.Coletta@leica-camera.com, Ursula.Brand@leica-camera.com, Kirstin.Masney@leica-camera.com, Gerald.Wagner@leica-camera.com
Subject: AW: Leica CEO Matthias Halch deleted the evidence

Attachments named in the archive: image002.png; image003.jpg; image004.jpg; image005.jpg; image015.jpg; image016.jpg; ANGjdJ8AD6uBF3Y36FzGvq_gLrq4rIHczw-udVT005YHuHBQneSQOd1_QyXJO5x5ojBVz1L6i5sSbTjFCwlvIXIvChlF4Bzg7MBuCLONkoJAZY4-WZy8Ny8YOJVsEbs--8kxwbx7jvWOBaElkCbJGjrKr8GjnEU7GZUHRiHDeB_vEDaiixsSyjKNWrM_r8RwsDN_vpJyM2rXkFOXuczAmOc8jR4DasnQ67-lmv8-QQ6P0-ZG-9POo5QnCu950_LQGMV9TgYGZbcJ0StZ0PRhjT-hE3ezTUjjdi5o0PeNQl3FOvXnET5sb2ZMbwSSPavxee2TmhqsArSnqyDvkrCOZ5QIBEIzInAhLUy4dBWiGEbhCIN_Z_iqLdvXtF3rRtBaraNCIVyjT6faEN2Jas4X; ANGjdJ8uO0

Dear T.C.

I am contacting you as my colleague Ms. Kirstin Masney is out of office for the next two weeks.

The text you are referring to was deleted because the sensor exchange under goodwill is no longer unlimited.
All customers who had registered their product and have given the permission to contact them were informed by email that from a certain point in time cameras older than five years will not have the sensor exchanged completely free of charge.

Nevertheless the sensor exchange for cameras older than 5 years is still under goodwill policy as the customer is paying for the sensor and Leica Camera takes the labour cost.
So Leica does not make profit out of a Sensor exchange. If you ever have the opportunity to visit our plant in Wetzlar we will totally open show you the process of exchanging the Sensor.

Customer Care is aware, that the sensor is an expensive part. Therefore we offer attractive upgrade options to later models no matter in what condition the M9 is.
I am sure that you were informed about this by our staff.

I hope I could answer the question why the text in this form is no longer published.

With best regards

Sven Kupfer

[cid:image001.png@01D2334E.DF648C20]

Sven Kupfer

Leica Camera AG
Director Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany
Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
www.leica-camera.com

________________________________
Von: T.C
Gesendet: Sonntag, 15. September 2019 17:08:48 (UTC+01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien
An: '子超'; Coletta, Nadine; Vollert, Sven; 'douglas'; Brand, Ursula; 22327861@qq.com<mailto:22327861@qq.com>; Customercare CN; 'info'; 'info'; Paasch, Marita; 'repair'; 'sales'; 'cs'; 'nicedigital'; Steuer, Dennis; Customer Care HK; 'leicainfo'; 'technicalinfo'; Looke, Sandra; spareparts; 'info'; 'jboswell'; 'info'; 'jason.scott'; Schaedlich, Jochen
Cc: 'bcjones'; 'christian.wigand'; 'athina.reuter'; 'sara.soumillion'; 'lucia.caudet'; 'marietta.grammenou'; 'xavier.lao'; 'vera-jourova-contact'; 'renate.nikolay'; 'daniel.braun'; 'monika.ladmanova'; 'eduard.hulicius'; 'simona.constantin'; 'kevin.oconnell'; 'Miriam.HARTIEL'; 'anezka.machackova'; 'ronnie'; 'bhind'; 'Ardesa'; 'zhangjunfei1978'; 'info'; 'Christian.Spahr'; 'Sara.Soumillion'; 'Athina.Reuter'
Betreff: Re: Leica CEO Matthias Halch deleted the evidence
Dear Kirstin Masney,

This is my 11th email to Leica, but it’s pity, till now, you still avoid to answer the questions.

Have you read this link before?

https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors

[cid:image003.jpg@01D56CB7.1236E4A0]

why your company deleted this?

Is the CEO force the staffs to cheat clients?

Please look at the following link or the attachment, how you promise, and how you cheating the clients now.

http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/

[cid:image004.jpg@01D56CB7.1236E4A0]

https://petapixel.com/2014/12/10/leica-users-seeing-widespread-sensor-corrosion-issue-company-offers-free-replacements/

how is the integrity of your company or staff? Keep cheating?

Looking for your reply soon.

[cid:image005.jpg@01D56CB7.1236E4A0]

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月11日 16:25

主题: Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion

Dear Kirstin Masney,

This is my 8th letter asking you,

Why you don’t inform the clines the CCD have false design before your selling the M camera?

The Leica just said:

If we know your CCD have so many problem,

Till now, you still have not answer this questions.

Looking for your reply soon, and stop cheating clients. Here’s what the Leica Exaggerated promotion:

Leica stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.

[cid:image015.jpg@01D56CB7.1236E4A0]

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月11日 2:05

主题: Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge profits by maintenance costs.

Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and Dr. Andreas Kaufmann, and EU,
This is our 7th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.
[cid:image016.jpg@01D56CB7.1236E4A0]
But, we have asked many times, the follow questions,

Three major demands:
1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.
2. Defraud consumers and publicly apologize for false advertising.
3. CEO Mr. Mathias Harsch needs to resign.

We looking for your reply soon.

Yours,

T.C ,

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月9日 0:26

Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,

This is our 5th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:
1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.
2. Defraud consumers and publicly apologize for false advertising.
3. CEO Mr. Mathias Harsch needs to resign.

We looking for your reply soon.

Yours,

T.C ,
who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月8日 5:22

主题: 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our 4th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:
1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.
2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,
who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月6日 20:48主题: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our third letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:
1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.
2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,
who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>> 于2019年9月6日周五 下午5:18写道：
Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.
If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.
The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.
The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the
manufacturer.
In such cases warranty claims have to be addressed with the seller/dealer.
In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.
You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:
•Cleaning and overhaul of the shutter cocking mechanisms
•Cleaning and maintenance/repair of the multifunction wheel
•Cleaning of the main switch and shutter speed dial
•Adjustment of the baseplate locking system
•Refurbishment of engravings
•Renewal of the protective film on the baseplate
•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>; Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>>; Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>; Paasch, Marita <Marita.Paasch@leica-camera.com<mailto:Marita.Paasch@leica-camera.com>>; Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>; Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>; Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>; Steuer, Dennis <dennis.steuer@leica-camera.com<mailto:dennis.steuer@leica-camera.com>>; Support@leica-camera.com<mailto:Support@leica-camera.com>; Looke, Sandra <Sandra.Looke@leica-camera.com<mailto:Sandra.Looke@leica-camera.com>>; spareparts <spareparts@leica-camera.com<mailto:spareparts@leica-camera.com>>; info@leica-store.hk<mailto:info@leica-store.hk>; jboswell@bbg.gov<mailto:jboswell@bbg.gov>; info@dw.de<mailto:info@dw.de>; readers.representative@latimes.com<mailto:readers.representative@latimes.com>; opinion@nytimes.com<mailto:opinion@nytimes.com>; ashley.vansant@thewashingtondailynews.com<mailto:ashley.vansant@thewashingtondailynews.com>; gina.lee@thewashingtondailynews.com<mailto:gina.lee@thewashingtondailynews.com>; kim.riggs@thewashingtondailynews.com<mailto:kim.riggs@thewashingtondailynews.com>; sylvester.rogers@thewashingtondailynews.com<mailto:sylvester.rogers@thewashingtondailynews.com>; amy.whitaker@thewashingtondailynews.com<mailto:amy.whitaker@thewashingtondailynews.com>; caleb.miller@thewashingtondailynews.com<mailto:caleb.miller@thewashingtondailynews.com>; spencer.stanley@thewashingtondailynews.com<mailto:spencer.stanley@thewashingtondailynews.com>; german.llodrat@thewashingtondailynews.com<mailto:german.llodrat@thewashingtondailynews.com>; cecilia.prokos@thewashingtondailynews.com<mailto:cecilia.prokos@thewashingtondailynews.com>; jason.scott@thewashingtondailynews.com<mailto:jason.scott@thewashingtondailynews.com>; david.cucchiara@thewashingtondailynews.com<mailto:david.cucchiara@thewashingtondailynews.com>; jonathan.rowe@thewashingtondailynews.com<mailto:jonathan.rowe@thewashingtondailynews.com>; \editor@people.com<mailto:editor@people.com>; caroline.hudson@thewashingtondailynews.com<mailto:caroline.hudson@thewashingtondailynews.com>; vail.rumley@thewashingtondailynews.com<mailto:vail.rumley@thewashingtondailynews.com>
Cc: 'info@ap.org<mailto:info@ap.org>，' <info@ap.org<mailto:info@ap.org>>; bluesky@tribune.com<mailto:bluesky@tribune.com>; bcjones@usatoday.com<mailto:bcjones@usatoday.com>; laturner@usatoday.com<mailto:laturner@usatoday.com>; dcarruth@usatoday.com<mailto:dcarruth@usatoday.com>; vbradley@usatoday.com<mailto:vbradley@usatoday.com>; rmensah@usatoday.com<mailto:rmensah@usatoday.com>; accuracy@usatoday.com<mailto:accuracy@usatoday.com>
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--
Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> 于2019年9月4日周三 下午9:59写道：
Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2019年9月4日周三 下午8:46写道：
Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>>
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta <customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>> 于2019年8月5日周一 下午8:00写道：
Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#4 · 2019-09-16T18:38:36Z
From: teeseewoo@gmail.com
To: Sven.Kupfer@leica-camera.com
Cc: Ursula.Brand@leica-camera.com, Nadine.Coletta@leica-camera.com, Kirstin.Masney@leica-camera.com, Gerald.Wagner@leica-camera.com
Subject: Re: Leica CEO Matthias Halch deleted the evidence

Attachments named in the archive: image004.jpg; image016.jpg; image002.png; image003.jpg; image015.jpg; image005.jpg; ANGjdJ_3kzTvSuUFimvU-mR6KNcF85gHyWZzVXRdfVoQK0SoDSfZc6al7Mj49_Vskz7xeyMhpKO819RCtwUSfyWTZjScAMPdXzR5uWgk7VAR1yE7L131ImOsugxEbGQGoip95h0a3xyN-A9g1PWuaagm-gXAwrFVQye557nNl_gCJp-bz4JPSWo5s2Gm-rQHwnZT4QjSospFrmQ0y4oBnEYsiyTyoyziihkFhqTClQ; ANGjdJ8_DSURRWUZwdwIkB8hj26cvun72vTO2b2YSDXURYKPEcPPBmhXAvYkKW9w_ElJWrl3V8aJ--20ieNCIIRUs5NsWAOmqcBz9io8haOoYVzWTeBhAV0QPCB13RSaT_DjcawnUb7WSc_3Q0sjvHLA6OtgYPlkbQXIOlOpyWppCFno2Ao7

Can you keep on answer the other questions? So that we can forward all your
answers to the media in Hong Kong.

So before is unlimited, you change policy, then you delete the promise, is
it right?

The question is, have you once ever promise it is unlimited?

Leica always promote as Leica is forever, now so many M system user using
the bad quality camera, and then you change the policy as you wish, is this
the Leica new Company culture?

Looking for your reply soon, and 9 one us want to talk to the Leica person
in charge in HK, my phone number is+85269848888

On Mon, Sep 16, 2019 at 11:49 PM Kupfer, Sven <Sven.Kupfer@leica-camera.com>
wrote:

> Dear T.C.
>
>
>
> I am contacting you as my colleague Ms. Kirstin Masney is out of office
> for the next two weeks.
>
>
>
> The text you are referring to was deleted because the sensor exchange
> under goodwill is no longer unlimited.
>
> All customers who had registered their product and have given the
> permission to contact them were informed by email that from a certain point
> in time cameras older than five years will not have the sensor exchanged
> completely free of charge.
>
>
>
> Nevertheless the sensor exchange for cameras older than 5 years is still
> under goodwill policy as the customer is paying for the sensor and Leica
> Camera takes the labour cost.
>
> So *Leica does not make profit out of a Sensor exchange*. If you ever
> have the opportunity to visit our plant in Wetzlar we will totally open
> show you the process of exchanging the Sensor.
>
>
>
> Customer Care is aware, that the sensor is an expensive part. Therefore we
> offer attractive upgrade options to later models no matter in what
> condition the M9 is.
>
> I am sure that you were informed about this by our staff.
>
>
>
> I hope I could answer the question why the text in this form is no longer
> published.
>
>
>
> With best regards
>
>
>
> Sven Kupfer
>
>
>
>
>
> [image: cid:image001.png@01D2334E.DF648C20]
>
>
>
> Sven Kupfer
>
>
>
> Leica Camera AG
>
> Director Customer Care
>
> Am Leitz-Park 5 / D-35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
> Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
>
> www.leica-camera.com
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> ------------------------------
>
> *Von:* T.C
> *Gesendet:* Sonntag, 15. September 2019 17:08:48 (UTC+01:00) Amsterdam,
> Berlin, Bern, Rom, Stockholm, Wien
> *An:* '子超'; Coletta, Nadine; Vollert, Sven; 'douglas'; Brand, Ursula;
> 22327861@qq.com; Customercare CN; 'info'; 'info'; Paasch, Marita;
> 'repair'; 'sales'; 'cs'; 'nicedigital'; Steuer, Dennis; Customer Care HK;
> 'leicainfo'; 'technicalinfo'; Looke, Sandra; spareparts; 'info';
> 'jboswell'; 'info'; 'jason.scott'; Schaedlich, Jochen
> *Cc:* 'bcjones'; 'christian.wigand'; 'athina.reuter'; 'sara.soumillion';
> 'lucia.caudet'; 'marietta.grammenou'; 'xavier.lao'; 'vera-jourova-contact';
> 'renate.nikolay'; 'daniel.braun'; 'monika.ladmanova'; 'eduard.hulicius';
> 'simona.constantin'; 'kevin.oconnell'; 'Miriam.HARTIEL';
> 'anezka.machackova'; 'ronnie'; 'bhind'; 'Ardesa'; 'zhangjunfei1978';
> 'info'; 'Christian.Spahr'; 'Sara.Soumillion'; 'Athina.Reuter'
> *Betreff:* Re: Leica CEO Matthias Halch deleted the evidence
>
> Dear Kirstin Masney,
>
>
>
> This is my *11th* email to Leica, but it’s pity, till now, you still
> avoid to answer the questions.
>
>
>
> Have you read this link before?
>
>
>
>
> https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors
>
>
>
>
>
> why your company deleted this?
>
>
>
> *Is the CEO force the staffs to cheat clients? *
>
>
>
> Please look at the following link or the attachment, how you promise, and
> how you cheating the clients now.
>
>
>
>
> http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/
>
>
>
>
>
>
> https://petapixel.com/2014/12/10/leica-users-seeing-widespread-sensor-corrosion-issue-company-offers-free-replacements/
>
>
>
> how is the integrity of your company or staff? Keep cheating?
>
>
>
> Looking for your reply soon.
>
>
>
>
>
> *发件人**:* T.C <teeseewoo@gmail.com>
> *发送时间**:* 2019年9月11日 16:25
>
> *主题**:* Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion
>
>
>
> Dear Kirstin Masney,
>
>
>
> This is my *8th* letter asking you,
>
>
>
> *Why you don’t inform the clines the CCD have false design before your
> selling the M camera? *
>
>
>
> The Leica just said:
>
>
>
> If we know your CCD have so many problem,
>
>
>
> Till now, you still have not answer this questions.
>
>
>
> Looking for your reply soon, and stop cheating clients. Here’s what the
> Leica* Exaggerated promotion*:
>
>
>
> Leica stands for visual enjoyment and lasting value. Our approach and
> unique technical expertise make our optical instruments ideal companions,
> offering the *highest* possible reliability and durability. Even under
> extreme conditions such as severe temperature fluctuation or impact, our
> products exceed the highest expectations. All Leica cameras and lenses -
> all binoculars, spotting scopes and laser rangefinders - are the result of
> decades of experience, uncompromisingly high quality standards, and
> continuous development by innovative international teams made of both
> experts and users.
>
>
>
>
>
>
>
>
>
> *发件人**:* T.C <teeseewoo@gmail.com>
> *发送时间**:* 2019年9月11日 2:05
>
> *主题**:* Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge
> profits by maintenance costs.
>
>
>
> Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and
> Dr. Andreas Kaufmann, and EU,
>
> This is our *7th* letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
> *3. CEO Mr. Mathias Harsch needs to resign. *
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
>
>
>
>
> *发件人**:* T.C <teeseewoo@gmail.com>
> *发送时间**:* 2019年9月9日 0:26
>
> *Re*: Leica CEO Matthias Harsch Selling CCD problematic cameras and
> making expensive annual maintenance fees for customers worldwide.
>
>
>
> Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,
>
>
>
> This is our *5th* letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
>
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
> *3. CEO Mr. Mathias Harsch needs to resign. *
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
> who own 3 bad Leica M-Camera, all of it had CCD problems.
>
>
>
>
>
>
>
> *发件人**:* T.C <teeseewoo@gmail.com>
> *发送时间**:* 2019年9月8日 5:22
>
> *主题**:* 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and
> making expensive annual maintenance fees for customers worldwide.
>
>
>
> Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,
>
>
>
> This is our *4th* letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
>
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
>
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
> who own 3 bad Leica M-Camera, all of it had CCD problems.
>
>
>
>
>
> *发件人**:* T.C <teeseewoo@gmail.com>
> *发送时间**:* 2019年9月6日 20:48*主题**:* Re: Leica CEO Matthias Harsch Selling
> CCD problematic cameras and making expensive annual maintenance fees for
> customers worldwide.
>
>
>
> Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,
>
>
>
> This is our third letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
>
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
>
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
> who own 3 bad Leica M-Camera, all of it had CCD problems.
>
>
>
>
>
>
> *re:* Re: The Leica Camera seems Cheating Clients, Selling CCD
> problematic cameras and making expensive annual maintenance fees for
> customers worldwide.
>
>
>
> First of all, thank you for your reply. In order to be fair, we will
> forward your responding colleagues to the major media around the world,
> including all members of Congress in Germany.
>
> As you said in your reply, Leica has been replacing sensors for free for
> many years. Why? Because of the quality problem, all the Leica machines we
> purchased, the sensors have problems, and it is not a problem within five
> years, basically there are problems within three years.
>
> The following is my question for you, I hope you can prove the answer:
>
> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
> problems within three years.
> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
> know in advance that the sensor will be prone to problems? And more than
> 90% of the machines have problems?
> 3. Why do you know that when you make a profit in sales, you will not be
> charged for the beginning of 2017? Is there any difference between this and
> cheating?
> 4. My machine is in your factory for three years, and you have replaced
> the agent in Asia. I can't contact you for repair. I know that I am on a
> business trip to Germany and I got your factory in person, but
> unfortunately, I Another feeling of being cheated. I want to consult you
> again. Is there a problem with my machine in the factory for three years,
> or is it a problem after leaving the factory for 5 years?
> 5. Leica is deliberately selling a camera with a problematic CCD quality.
> Can it be forced to pay for expensive repairs every three years, in order
> to make a profit?
>
> Finally, as a consumer, you have always advertised that your quality is
> German quality, good quality, why do you never know that your CCD will have
> more than 90% chance of being bad in three years when you are selling?
> Lose, and then continue to charge fees? Do I have to pay you expensive
> repairs every three years and need to go to Germany in person to deal with
> them?
>
> If you have made it clear that your CCD is easy to break in 2014 and 2015
> sales, please provide your evidence.
>
> If there is no evidence, do you feel reasonable?
>
> Is this Leica's professional ethics?
>
> Is this your ethical standard?
>
> I look forward to your reply and hope that you will answer my relevant
> questions.
>
>
>
>
>
>
>
> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>
> Dear Sir,
>
>
>
> Thank you for your mail.
>
>
>
>
>
> In order to ensure fair and equal service to all our customers, we have
> specific policies regarding the pricing of our services.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer.
>
> If a product was purchased via an unauthorized channel or proof of
> purchase from an authorized dealer cannot be verified, regular repair
> charges apply.
>
> The terms of warranty as stated in our official documents apply
> internationally. Proof of purchase from an authorized dealer has to be
> provided.
>
> The standard LEICA product guarantee does not affect your statutory
> guarantee rights towards the distributor of your LEICA products but does
> not apply to the
>
> manufacturer.
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
> In the case of your camera, we sold it to Austria and the purchase receipt
> you have sent is in Chinese letters and not signed or stamped by any dealer.
>
> You may find all the stores / authorized dealers in Greater China on:
> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>
>
>
> Leica has been replacing sensors free of charge for some years now and
> only charged part for the material cost since 01.09.2017 for affected
> cameras older than 5 years. We did not come by this decision lightly, but
> are unable to continue this service any longer. Starting on 01.12.2018 a
> contribution of €1303 + VAT applies.
>
>
>
> Included in this programme is a free general overhaul of your Leica M
> camera and a one year warranty on the same terms as for new products. This
> offer expresses our commitment to conserving the value of the camera.
>
>
>
> The general overhaul of the Leica M camera includes the following items:
>
> •Cleaning and overhaul of the shutter cocking mechanisms
>
> •Cleaning and maintenance/repair of the multifunction wheel
>
> •Cleaning of the main switch and shutter speed dial
>
> •Adjustment of the baseplate locking system
>
> •Refurbishment of engravings
>
> •Renewal of the protective film on the baseplate
>
> •Maintenance/repair of viewfinder displays
>
>
>
> Upgrade options are still available. Instead of a sensor exchange we offer
> our customers the option to trade-in the affected camera and to purchase
> one of the selected camera models to the following attractive conditions.
> We informed you about this option with the estimate.
>
>
>
>
>
> Kind regards / 此致
>
>
>
> Customer Care
> U. Brand
>
>
>
> Tel.: +49 (0) 6441 2080 189
> Fax : +49 (0) 6441 2080 339
> customer.care@leica-camera.com
>
>
>
>
>
> Leica Camera AG
> Customer Care/ Am Leitz-Park 5 /
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
> 35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
>
> http://de.leica-camera.com/home/
>
>
>
>
>
>
>
>
>
>
>
> *Von:* T.C [mailto:teeseewoo@gmail.com]
> *Gesendet:* Donnerstag, 5. September 2019 23:22
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer,
> Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke,
> Sandra <Sandra.Looke@leica-camera.com>; spareparts <
> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
> ashley.vansant@thewashingtondailynews.com;
> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
> sylvester.rogers@thewashingtondailynews.com;
> amy.whitaker@thewashingtondailynews.com;
> caleb.miller@thewashingtondailynews.com;
> spencer.stanley@thewashingtondailynews.com;
> german.llodrat@thewashingtondailynews.com;
> cecilia.prokos@thewashingtondailynews.com;
> jason.scott@thewashingtondailynews.com;
> david.cucchiara@thewashingtondailynews.com;
> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
> caroline.hudson@thewashingtondailynews.com;
> vail.rumley@thewashingtondailynews.com
> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
> *Betreff:* The Leica Camera seems Cheating Clients.
>
>
>
> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany,
> has promised consumers that the CCD for digital camera M-System is lifetime
> warranty and claims to be of high quality.
>
>
>
> In fact, within five years, I personally went to the headquarters of the
> Leica company in Germany, and the problems of the camera have been
> repeatedly and repeatedly, based on the high maintenance costs.
>
>
>
> Everything promised before, with the change of the agency, Leica's German
> headquarters also hopes that the customer's promised lifetime maintenance
> will become a fee-based repair under the overlord clause. The high-quality
> camera promised before will become damaged every year. Cameras, and camera
> quality issues are endless.
>
>
>
> Why is the quality of the camera so low? Why are you constantly promoting
> high quality cameras?
>
>
>
> I have written to Leica's public relations department many times, and I
> have not received a clear answer so far.
>
>
>
> Therefore, I hope to disclose this letter to the media and hope that Leica
> can publicly answer the quality of the camera.
>
>
>
> And more than a few hundred people, in Hong Kong, Taiwan, Macau and
> mainland China, have received public notice from Leica that they will
> guarantee the CCD warranty of the Leica M-System camera for life, but the
> fact is that Leica can always Change the promise, what is the difference
> between this deception?
>
>
>
> I look forward to the positive response from Leica, and don't evade the
> problem.
>
>
>
> Yours, Sincerely.
>
>
>
> --
>
> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
> M-System der Digitalkamera lebenslange Garantie bietet und von hoher
> Qualität sein soll.
>
>
>
> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz
> der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera
> sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.
>
>
>
> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge
> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera,
> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
> Kameraqualität sind endlos.
>
>
>
> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
> hochwertige Kameras?
>
>
>
> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
> keine klare Antwort erhalten.
>
>
>
> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe,
> dass Leica die Qualität der Kamera öffentlich beantworten kann.
>
>
>
> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in
> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
>
>
>
> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem
> nicht aus.
>
>
>
> Ihre
>
>
>
>
>
> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
>
> Can you tell me what's the authorized dealer in China and Hong Kong?
>
>
>
> some media in Hong Kong want to report the Leica quality.
>
>
>
> In fact, my M9 and M Monochrome did not change for one time, and it broken
> long time ago ,not this time only. I even don't know it's already broken.
>
>
>
> Me, and the Leica Fans Association in Hong Kong, will go to the Official
> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
> don‘’t inform us before the Leica sell the product.
>
>
>
> most of us have more than 3 Leica machines, but it's pity we all
> disappeared these days.
>
>
>
> Looking for your reply soon.
>
>
>
> Yours sincerely
>
>
>
> T.C
>
>
>
>
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
>
> Dear Mr. Wu,
>
>
>
> Thank you for providing us the proof of purchase.
>
>
>
> Unfortunately, the purchase invoice and receipt provided below are not
> acknowledgeable.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer. If a
> product was purchased via an unauthorized channel or proof of purchase
> from an authorized dealer cannot be verified, regular repair charges apply.
>
>

#5 · 2019-09-16T19:28:14Z
From: teeseewoo@gmail.com
To: Sven.Kupfer@leica-camera.com
Cc: Nadine.Coletta@leica-camera.com, Ursula.Brand@leica-camera.com, Kirstin.Masney@leica-camera.com, Gerald.Wagner@leica-camera.com, ivan.venzin@leica-camera.com, carsten.schlote@leica-camera.com, petra.schneider@leica-camera.com, michael.frank@leica-camera.com, harald.becker@leica-camera.com, antje.brethauer@leica-camera.com, frank.leppert@leica-camera.com, ruud.peters@leica-camera.com, marina.bertucci@leica-camera.com, sandra.ebert@leica-camera.com
Subject: Re: Leica CEO Matthias Halch deleted the evidence

Attachments named in the archive: image002.png; image003.jpg; image004.jpg; image005.jpg; image015.jpg; image016.jpg; Great News! Leica Announces Perm Fix for CCD Sensor Corrosion on M9_M9-P_MM_M-E Models _ The Dark Room.pdf; ANGjdJ_8e8Rk7WrzuLXDOu_dKtrmbSWrSCNSzfMMrliDPApr8-Z_oWyqjD9IE8hw8iJtCXSPYY6YOspvhRrr5oNj4iLa_aDGrVwWVnOdlGcd2U698vbHEOJHm_HTbXDPdtgClZSAbUhuA-T1v9IFvFrX93xZ1C02-qkcw7Kzz2XhOZFtiJL4nKF6XYRAfHzGECM2zux12KhPPn2cBxq-oxkvp10c7FYtlg8ZZ8bUtw; ANGjdJ8yOTK1ucspoboMNP_DXNIAuzlvvFQRVY-PgqDgFJwRlRUhLuE-dROMEeP8-tXmK6HM

Dear Mr. Sven Kupfer and Miss Marina Bertucci

So many thanks for your reply after my 13th email to Leica, in your letter,
you admit that, the Leica did deleted the evidence right?

What’s the different between” *change the policy*” to “*cheating Clients*”?

The Leica Promised before, “*Leica Announces Perm Fix for CCD Sensor
Corrosion on M9/M9-P/MM/M-E Models*”. And “*LEICA ANNOUNCES PERMANENT FIX
FOR CCD SENSOR CORROSION ON M9/M9-P/MM/M-E MODELS* “, we still can see your
advertisement on so many website now.

I have visited the Leica Company in Germany twice, and I know you promised
Permanent fix for CCD, that why I bought 3 Leica M Camera.

Now so many Leica User in Hong Kong and China is feel being cheating.

We hope you can answer the question, face it, is it the Leica Company
value? Once promise, and then so called change policy to charge money
before of the very bad quality of your CCD?

You still saying Leica’s Passion and perfection on :
https://en.leica-camera.com/Company/Our-Values/Our-Values.

We just hope you can stop cheating the clients, and keep your promise,

yours,

T.C

+852 6984 8888

Looking for your reply soon. !!!

Kupfer, Sven <Sven.Kupfer@leica-camera.com> 于2019年9月16日周一 下午11:49写道：

> Dear T.C.
>
>
>
> I am contacting you as my colleague Ms. Kirstin Masney is out of office
> for the next two weeks.
>
>
>
> The text you are referring to was deleted because the sensor exchange
> under goodwill is no longer unlimited.
>
> All customers who had registered their product and have given the
> permission to contact them were informed by email that from a certain point
> in time cameras older than five years will not have the sensor exchanged
> completely free of charge.
>
>
>
> Nevertheless the sensor exchange for cameras older than 5 years is still
> under goodwill policy as the customer is paying for the sensor and Leica
> Camera takes the labour cost.
>
> So *Leica does not make profit out of a Sensor exchange*. If you ever
> have the opportunity to visit our plant in Wetzlar we will totally open
> show you the process of exchanging the Sensor.
>
>
>
> Customer Care is aware, that the sensor is an expensive part. Therefore we
> offer attractive upgrade options to later models no matter in what
> condition the M9 is.
>
> I am sure that you were informed about this by our staff.
>
>
>
> I hope I could answer the question why the text in this form is no longer
> published.
>
>
>
> With best regards
>
>
>
> Sven Kupfer
>
>
>
>
>
> [image: cid:image001.png@01D2334E.DF648C20]
>
>
>
> Sven Kupfer
>
>
>
> Leica Camera AG
>
> Director Customer Care
>
> Am Leitz-Park 5 / D-35578 Wetzlar / Germany
> Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
>
> www.leica-camera.com
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> ------------------------------
>
> *Von:* T.C
> *Gesendet:* Sonntag, 15. September 2019 17:08:48 (UTC+01:00) Amsterdam,
> Berlin, Bern, Rom, Stockholm, Wien
> *An:* '子超'; Coletta, Nadine; Vollert, Sven; 'douglas'; Brand, Ursula;
> 22327861@qq.com; Customercare CN; 'info'; 'info'; Paasch, Marita;
> 'repair'; 'sales'; 'cs'; 'nicedigital'; Steuer, Dennis; Customer Care HK;
> 'leicainfo'; 'technicalinfo'; Looke, Sandra; spareparts; 'info';
> 'jboswell'; 'info'; 'jason.scott'; Schaedlich, Jochen
> *Cc:* 'bcjones'; 'christian.wigand'; 'athina.reuter'; 'sara.soumillion';
> 'lucia.caudet'; 'marietta.grammenou'; 'xavier.lao'; 'vera-jourova-contact';
> 'renate.nikolay'; 'daniel.braun'; 'monika.ladmanova'; 'eduard.hulicius';
> 'simona.constantin'; 'kevin.oconnell'; 'Miriam.HARTIEL';
> 'anezka.machackova'; 'ronnie'; 'bhind'; 'Ardesa'; 'zhangjunfei1978';
> 'info'; 'Christian.Spahr'; 'Sara.Soumillion'; 'Athina.Reuter'
> *Betreff:* Re: Leica CEO Matthias Halch deleted the evidence
>
> Dear Kirstin Masney,
>
>
>
> This is my *11th* email to Leica, but it’s pity, till now, you still
> avoid to answer the questions.
>
>
>
> Have you read this link before?
>
>
>
>
> https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors
>
>
>
>
>
> why your company deleted this?
>
>
>
> *Is the CEO force the staffs to cheat clients? *
>
>
>
> Please look at the following link or the attachment, how you promise, and
> how you cheating the clients now.
>
>
>
>
> http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/
>
>
>
>
>
>
> https://petapixel.com/2014/12/10/leica-users-seeing-widespread-sensor-corrosion-issue-company-offers-free-replacements/
>
>
>
> how is the integrity of your company or staff? Keep cheating?
>
>
>
> Looking for your reply soon.
>
>
>
>
>
> *发件人**:* T.C <teeseewoo@gmail.com>
> *发送时间**:* 2019年9月11日 16:25
>
> *主题**:* Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion
>
>
>
> Dear Kirstin Masney,
>
>
>
> This is my *8th* letter asking you,
>
>
>
> *Why you don’t inform the clines the CCD have false design before your
> selling the M camera? *
>
>
>
> The Leica just said:
>
>
>
> If we know your CCD have so many problem,
>
>
>
> Till now, you still have not answer this questions.
>
>
>
> Looking for your reply soon, and stop cheating clients. Here’s what the
> Leica* Exaggerated promotion*:
>
>
>
> Leica stands for visual enjoyment and lasting value. Our approach and
> unique technical expertise make our optical instruments ideal companions,
> offering the *highest* possible reliability and durability. Even under
> extreme conditions such as severe temperature fluctuation or impact, our
> products exceed the highest expectations. All Leica cameras and lenses -
> all binoculars, spotting scopes and laser rangefinders - are the result of
> decades of experience, uncompromisingly high quality standards, and
> continuous development by innovative international teams made of both
> experts and users.
>
>
>
>
>
>
>
>
>
> *发件人**:* T.C <teeseewoo@gmail.com>
> *发送时间**:* 2019年9月11日 2:05
>
> *主题**:* Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge
> profits by maintenance costs.
>
>
>
> Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and
> Dr. Andreas Kaufmann, and EU,
>
> This is our *7th* letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
> *3. CEO Mr. Mathias Harsch needs to resign. *
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
>
>
>
>
> *发件人**:* T.C <teeseewoo@gmail.com>
> *发送时间**:* 2019年9月9日 0:26
>
> *Re*: Leica CEO Matthias Harsch Selling CCD problematic cameras and
> making expensive annual maintenance fees for customers worldwide.
>
>
>
> Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,
>
>
>
> This is our *5th* letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
>
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
> *3. CEO Mr. Mathias Harsch needs to resign. *
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
> who own 3 bad Leica M-Camera, all of it had CCD problems.
>
>
>
>
>
>
>
> *发件人**:* T.C <teeseewoo@gmail.com>
> *发送时间**:* 2019年9月8日 5:22
>
> *主题**:* 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and
> making expensive annual maintenance fees for customers worldwide.
>
>
>
> Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,
>
>
>
> This is our *4th* letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
>
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
>
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
> who own 3 bad Leica M-Camera, all of it had CCD problems.
>
>
>
>
>
> *发件人**:* T.C <teeseewoo@gmail.com>
> *发送时间**:* 2019年9月6日 20:48*主题**:* Re: Leica CEO Matthias Harsch Selling
> CCD problematic cameras and making expensive annual maintenance fees for
> customers worldwide.
>
>
>
> Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,
>
>
>
> This is our third letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
>
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
>
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
> who own 3 bad Leica M-Camera, all of it had CCD problems.
>
>
>
>
>
>
> *re:* Re: The Leica Camera seems Cheating Clients, Selling CCD
> problematic cameras and making expensive annual maintenance fees for
> customers worldwide.
>
>
>
> First of all, thank you for your reply. In order to be fair, we will
> forward your responding colleagues to the major media around the world,
> including all members of Congress in Germany.
>
> As you said in your reply, Leica has been replacing sensors for free for
> many years. Why? Because of the quality problem, all the Leica machines we
> purchased, the sensors have problems, and it is not a problem within five
> years, basically there are problems within three years.
>
> The following is my question for you, I hope you can prove the answer:
>
> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
> problems within three years.
> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
> know in advance that the sensor will be prone to problems? And more than
> 90% of the machines have problems?
> 3. Why do you know that when you make a profit in sales, you will not be
> charged for the beginning of 2017? Is there any difference between this and
> cheating?
> 4. My machine is in your factory for three years, and you have replaced
> the agent in Asia. I can't contact you for repair. I know that I am on a
> business trip to Germany and I got your factory in person, but
> unfortunately, I Another feeling of being cheated. I want to consult you
> again. Is there a problem with my machine in the factory for three years,
> or is it a problem after leaving the factory for 5 years?
> 5. Leica is deliberately selling a camera with a problematic CCD quality.
> Can it be forced to pay for expensive repairs every three years, in order
> to make a profit?
>
> Finally, as a consumer, you have always advertised that your quality is
> German quality, good quality, why do you never know that your CCD will have
> more than 90% chance of being bad in three years when you are selling?
> Lose, and then continue to charge fees? Do I have to pay you expensive
> repairs every three years and need to go to Germany in person to deal with
> them?
>
> If you have made it clear that your CCD is easy to break in 2014 and 2015
> sales, please provide your evidence.
>
> If there is no evidence, do you feel reasonable?
>
> Is this Leica's professional ethics?
>
> Is this your ethical standard?
>
> I look forward to your reply and hope that you will answer my relevant
> questions.
>
>
>
>
>
>
>
> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>
> Dear Sir,
>
>
>
> Thank you for your mail.
>
>
>
>
>
> In order to ensure fair and equal service to all our customers, we have
> specific policies regarding the pricing of our services.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer.
>
> If a product was purchased via an unauthorized channel or proof of
> purchase from an authorized dealer cannot be verified, regular repair
> charges apply.
>
> The terms of warranty as stated in our official documents apply
> internationally. Proof of purchase from an authorized dealer has to be
> provided.
>
> The standard LEICA product guarantee does not affect your statutory
> guarantee rights towards the distributor of your LEICA products but does
> not apply to the
>
> manufacturer.
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
> In the case of your camera, we sold it to Austria and the purchase receipt
> you have sent is in Chinese letters and not signed or stamped by any dealer.
>
> You may find all the stores / authorized dealers in Greater China on:
> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>
>
>
> Leica has been replacing sensors free of charge for some years now and
> only charged part for the material cost since 01.09.2017 for affected
> cameras older than 5 years. We did not come by this decision lightly, but
> are unable to continue this service any longer. Starting on 01.12.2018 a
> contribution of €1303 + VAT applies.
>
>
>
> Included in this programme is a free general overhaul of your Leica M
> camera and a one year warranty on the same terms as for new products. This
> offer expresses our commitment to conserving the value of the camera.
>
>
>
> The general overhaul of the Leica M camera includes the following items:
>
> •Cleaning and overhaul of the shutter cocking mechanisms
>
> •Cleaning and maintenance/repair of the multifunction wheel
>
> •Cleaning of the main switch and shutter speed dial
>
> •Adjustment of the baseplate locking system
>
> •Refurbishment of engravings
>
> •Renewal of the protective film on the baseplate
>
> •Maintenance/repair of viewfinder displays
>
>
>
> Upgrade options are still available. Instead of a sensor exchange we offer
> our customers the option to trade-in the affected camera and to purchase
> one of the selected camera models to the following attractive conditions.
> We informed you about this option with the estimate.
>
>
>
>
>
> Kind regards / 此致
>
>
>
> Customer Care
> U. Brand
>
>
>
> Tel.: +49 (0) 6441 2080 189
> Fax : +49 (0) 6441 2080 339
> customer.care@leica-camera.com
>
>
>
>
>
> Leica Camera AG
> Customer Care/ Am Leitz-Park 5 /
> 35578 Wetzlar / Germany
>
> http://de.leica-camera.com/home/
>
>
>
>
>
>
>
>
>
>
>
> *Von:* T.C [mailto:teeseewoo@gmail.com]
> *Gesendet:* Donnerstag, 5. September 2019 23:22
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer,
> Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke,
> Sandra <Sandra.Looke@leica-camera.com>; spareparts <
> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
> ashley.vansant@thewashingtondailynews.com;
> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
> sylvester.rogers@thewashingtondailynews.com;
> amy.whitaker@thewashingtondailynews.com;
> caleb.miller@thewashingtondailynews.com;
> spencer.stanley@thewashingtondailynews.com;
> german.llodrat@thewashingtondailynews.com;
> cecilia.prokos@thewashingtondailynews.com;
> jason.scott@thewashingtondailynews.com;
> david.cucchiara@thewashingtondailynews.com;
> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
> caroline.hudson@thewashingtondailynews.com;
> vail.rumley@thewashingtondailynews.com
> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
> *Betreff:* The Leica Camera seems Cheating Clients.
>
>
>
> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany,
> has promised consumers that the CCD for digital camera M-System is lifetime
> warranty and claims to be of high quality.
>
>
>
> In fact, within five years, I personally went to the headquarters of the
> Leica company in Germany, and the problems of the camera have been
> repeatedly and repeatedly, based on the high maintenance costs.
>
>
>
> Everything promised before, with the change of the agency, Leica's German
> headquarters also hopes that the customer's promised lifetime maintenance
> will become a fee-based repair under the overlord clause. The high-quality
> camera promised before will become damaged every year. Cameras, and camera
> quality issues are endless.
>
>
>
> Why is the quality of the camera so low? Why are you constantly promoting
> high quality cameras?
>
>
>
> I have written to Leica's public relations department many times, and I
> have not received a clear answer so far.
>
>
>
> Therefore, I hope to disclose this letter to the media and hope that Leica
> can publicly answer the quality of the camera.
>
>
>
> And more than a few hundred people, in Hong Kong, Taiwan, Macau and
> mainland China, have received public notice from Leica that they will
> guarantee the CCD warranty of the Leica M-System camera for life, but the
> fact is that Leica can always Change the promise, what is the difference
> between this deception?
>
>
>
> I look forward to the positive response from Leica, and don't evade the
> problem.
>
>
>
> Yours, Sincerely.
>
>
>
> --
>
> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
> M-System der Digitalkamera lebenslange Garantie bietet und von hoher
> Qualität sein soll.
>
>
>
> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz
> der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera
> sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.
>
>
>
> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge
> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera,
> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
> Kameraqualität sind endlos.
>
>
>
> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
> hochwertige Kameras?
>
>
>
> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
> keine klare Antwort erhalten.
>
>
>
> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe,
> dass Leica die Qualität der Kamera öffentlich beantworten kann.
>
>
>
> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in
> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
>
>
>
> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem
> nicht aus.
>
>
>
> Ihre
>
>
>
>
>
> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
>
> Can you tell me what's the authorized dealer in China and Hong Kong?
>
>
>
> some media in Hong Kong want to report the Leica quality.
>
>
>
> In fact, my M9 and M Monochrome did not change for one time, and it broken
> long time ago ,not this time only. I even don't know it's already broken.
>
>
>
> Me, and the Leica Fans Association in Hong Kong, will go to the Official
> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
> don‘’t inform us before the Leica sell the product.
>
>
>
> most of us have more than 3 Leica machines, but it's pity we all
> disappeared these days.
>
>
>
> Looking for your reply soon.
>
>
>
> Yours sincerely
>
>
>
> T.C
>
>
>
>
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
>
> Dear Mr. Wu,
>
>
>
> Thank you for providing us the proof of purchase.
>
>
>
> Unfortunately, the purchase invoice and receipt provided below are not
> acknowledgeable.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer. If a
> product was purchased via an unauthorized channel or proof of purchase
> from an authorized dealer cannot be verified, regular repair charges apply.
>
>
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
>
>
> Thank you for understanding.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ********************************************************
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Dienstag, 3. September 2019 08:36
> *An:* CustomerCare <Customer.Care@leica-camera.com>
> *Betreff:* Re: LEICA-estimate 1058152
>
>
>
>
>
>
>
>
>
>
>
> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>
> Dear Leica Customer,
>
> Your order confirmation/estimate for the above listed service order
> number can be found in the attachment.
>
> You can track the status of your service order anytime under the
> following link:
>
> http://repair.leica-camera.com/service/repairtracking/index.html
>
> If you need further assistance, please contact:
>
> Customer.Care@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
> Kind Regards
>
> Leica Camera AG
> Customer Care
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>

#6 · 2019-09-17T14:44:17Z
From: Sven.Kupfer@leica-camera.com
To: teeseewoo@gmail.com
Cc: Ursula.Brand@leica-camera.com, Nadine.Coletta@leica-camera.com, Kirstin.Masney@leica-camera.com, Gerald.Wagner@leica-camera.com, Siegmund.Dukek@leica-camera.com
Subject: AW: Leica CEO Matthias Halch deleted the evidence

Attachments named in the archive: image001.png; image002.jpg; image003.jpg; image004.jpg; image005.jpg; image006.jpg; ANGjdJ8w-9B5Tnf-mA1aDGWlWUblVOu-3BUzQlIh1VXnj1Qp0DVBgNKsgKlFCTBc-Bb8GjV4rR1-yD-Z3mj1kwaKyZkiyYynb7u5qGl0odDtsdZsJ25pCiFAnMhWW1l1T2Zfyt3-1LkEZyY6CAAUbeg8J7nRjwUMsYo5wGvVo8MII8CZjVQZf0r8SIONVQ-7NBZS8FPW7L3Wg26EKsPL5eURRwIxI_QmC-t6itlo27Egshcm8c4BJkiTbjx-MOPt62scoWylqOBBP1__6t4hBVxVc4vHq6AbamqwwwPp4or-B0-qI6K9Qp85rXJR5XOn70_uUCw0ao5yji4jw7QTIUdqNSSfHYARevLphcJSGrSpwnGYeCL3PX37uFuWSqLHUDL-xoFq-zkDzt2uyeg2; ANGjdJ8vyD

Dear T.C.,

you are in contact with customer care.

We are not the right persons for press communication.
If you wish to do an article we would ask you to link your contact from Hong Kong media to our communication department at the Headquarters or to our Hong Kong subsidiary.

A statement that the goodwill policy is unlimited was never made.
We still exchange the sensor free of charge for cameras younger than 5 years.
For cameras older than 5 years or products from not authorized dealers Leica still covers the labour costs for the sensor exchange under goodwill policy.

What we can see from our production records, is that the camera is older than 5 years and that the first owner was in Europe.
Nevertheless there is a chance that the camera was officially sold within the five year period to the first end customer.

If you could organize an official prove of purchase from the first owner, your camera might still be under goodwill policy.
For repairing under warranty or goodwill we need the prove of purchase from an authorized Leica dealer.

Please note that Leica products only are under warranty if they are purchased from authorized dealers. Attached there is the link to our warranty conditions.

https://uk.leica-camera.com/Warranty

Please let us know how we may proceed with your two lenses and your cameras.

With best regards

Sven Kupfer

[cid:image001.png@01D2334E.DF648C20]

Sven Kupfer

Leica Camera AG
Director Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany
Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
www.leica-camera.com

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 16. September 2019 20:39
An: Kupfer, Sven Sven.Kupfer@leica-camera.com<mailto:Sven.Kupfer@leica-camera.com>
Cc: Brand, Ursula <Ursula.Brand@leica-camera.com>; Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Masney, Kirstin <Kirstin.Masney@leica-camera.com>; Wagner, Gerald <Gerald.Wagner@leica-camera.com>
Betreff: Re: Leica CEO Matthias Halch deleted the evidence

Can you keep on answer the other questions? So that we can forward all your answers to the media in Hong Kong.

So before is unlimited, you change policy, then you delete the promise, is it right?

The question is, have you once ever promise it is unlimited?

Leica always promote as Leica is forever, now so many M system user using the bad quality camera, and then you change the policy as you wish, is this the Leica new Company culture?

Looking for your reply soon, and 9 one us want to talk to the Leica person in charge in HK, my phone number is+85269848888

On Mon, Sep 16, 2019 at 11:49 PM Kupfer, Sven <Sven.Kupfer@leica-camera.com<mailto:Sven.Kupfer@leica-camera.com>> wrote:
Dear T.C.

I am contacting you as my colleague Ms. Kirstin Masney is out of office for the next two weeks.

The text you are referring to was deleted because the sensor exchange under goodwill is no longer unlimited.
All customers who had registered their product and have given the permission to contact them were informed by email that from a certain point in time cameras older than five years will not have the sensor exchanged completely free of charge.

Nevertheless the sensor exchange for cameras older than 5 years is still under goodwill policy as the customer is paying for the sensor and Leica Camera takes the labour cost.
So Leica does not make profit out of a Sensor exchange. If you ever have the opportunity to visit our plant in Wetzlar we will totally open show you the process of exchanging the Sensor.

Customer Care is aware, that the sensor is an expensive part. Therefore we offer attractive upgrade options to later models no matter in what condition the M9 is.
I am sure that you were informed about this by our staff.

I hope I could answer the question why the text in this form is no longer published.

With best regards

Sven Kupfer

[cid:image001.png@01D2334E.DF648C20]

Sven Kupfer

Leica Camera AG
Director Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
www.leica-camera.com<http://www.leica-camera.com>

________________________________
Von: T.C
Gesendet: Sonntag, 15. September 2019 17:08:48 (UTC+01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien
An: '子超'; Coletta, Nadine; Vollert, Sven; 'douglas'; Brand, Ursula; 22327861@qq.com<mailto:22327861@qq.com>; Customercare CN; 'info'; 'info'; Paasch, Marita; 'repair'; 'sales'; 'cs'; 'nicedigital'; Steuer, Dennis; Customer Care HK; 'leicainfo'; 'technicalinfo'; Looke, Sandra; spareparts; 'info'; 'jboswell'; 'info'; 'jason.scott'; Schaedlich, Jochen
Cc: 'bcjones'; 'christian.wigand'; 'athina.reuter'; 'sara.soumillion'; 'lucia.caudet'; 'marietta.grammenou'; 'xavier.lao'; 'vera-jourova-contact'; 'renate.nikolay'; 'daniel.braun'; 'monika.ladmanova'; 'eduard.hulicius'; 'simona.constantin'; 'kevin.oconnell'; 'Miriam.HARTIEL'; 'anezka.machackova'; 'ronnie'; 'bhind'; 'Ardesa'; 'zhangjunfei1978'; 'info'; 'Christian.Spahr'; 'Sara.Soumillion'; 'Athina.Reuter'
Betreff: Re: Leica CEO Matthias Halch deleted the evidence
Dear Kirstin Masney,

This is my 11th email to Leica, but it’s pity, till now, you still avoid to answer the questions.

Have you read this link before?

https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors

[cid:image002.jpg@01D56D71.FB6DD970]

why your company deleted this?

Is the CEO force the staffs to cheat clients?

Please look at the following link or the attachment, how you promise, and how you cheating the clients now.

http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/

[cid:image003.jpg@01D56D71.FB6DD970]

https://petapixel.com/2014/12/10/leica-users-seeing-widespread-sensor-corrosion-issue-company-offers-free-replacements/

how is the integrity of your company or staff? Keep cheating?

Looking for your reply soon.

[cid:image004.jpg@01D56D71.FB6DD970]

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月11日 16:25

主题: Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion

Dear Kirstin Masney,

This is my 8th letter asking you,

Why you don’t inform the clines the CCD have false design before your selling the M camera?

The Leica just said:

If we know your CCD have so many problem,

Till now, you still have not answer this questions.

Looking for your reply soon, and stop cheating clients. Here’s what the Leica Exaggerated promotion:

Leica stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.

[cid:image005.jpg@01D56D71.FB6DD970]

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月11日 2:05

主题: Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge profits by maintenance costs.

Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and Dr. Andreas Kaufmann, and EU,
This is our 7th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.
[cid:image006.jpg@01D56D71.FB6DD970]
But, we have asked many times, the follow questions,

Three major demands:
1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.
2. Defraud consumers and publicly apologize for false advertising.
3. CEO Mr. Mathias Harsch needs to resign.

We looking for your reply soon.

Yours,

T.C ,

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月9日 0:26

Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,

This is our 5th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:
1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.
2. Defraud consumers and publicly apologize for false advertising.
3. CEO Mr. Mathias Harsch needs to resign.

We looking for your reply soon.

Yours,

T.C ,
who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月8日 5:22

主题: 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our 4th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:
1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.
2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,
who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月6日 20:48主题: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our third letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:
1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.
2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,
who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>> 于2019年9月6日周五 下午5:18写道：
Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.
If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.
The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.
The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the
manufacturer.
In such cases warranty claims have to be addressed with the seller/dealer.
In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.
You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:
•Cleaning and overhaul of the shutter cocking mechanisms
•Cleaning and maintenance/repair of the multifunction wheel
•Cleaning of the main switch and shutter speed dial
•Adjustment of the baseplate locking system
•Refurbishment of engravings
•Renewal of the protective film on the baseplate
•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /<https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g>

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>; Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>>; Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>; Paasch, Marita <Marita.Paasch@leica-camera.com<mailto:Marita.Paasch@leica-camera.com>>; Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>; Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>; Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>; Steuer, Dennis <dennis.steuer@leica-camera.com<mailto:dennis.steuer@leica-camera.com>>; Support@leica-camera.com<mailto:Support@leica-camera.com>; Looke, Sandra <Sandra.Looke@leica-camera.com<mailto:Sandra.Looke@leica-camera.com>>; spareparts <spareparts@leica-camera.com<mailto:spareparts@leica-camera.com>>; info@leica-store.hk<mailto:info@leica-store.hk>; jboswell@bbg.gov<mailto:jboswell@bbg.gov>; info@dw.de<mailto:info@dw.de>; readers.representative@latimes.com<mailto:readers.representative@latimes.com>; opinion@nytimes.com<mailto:opinion@nytimes.com>; ashley.vansant@thewashingtondailynews.com<mailto:ashley.vansant@thewashingtondailynews.com>; gina.lee@thewashingtondailynews.com<mailto:gina.lee@thewashingtondailynews.com>; kim.riggs@thewashingtondailynews.com<mailto:kim.riggs@thewashingtondailynews.com>; sylvester.rogers@thewashingtondailynews.com<mailto:sylvester.rogers@thewashingtondailynews.com>; amy.whitaker@thewashingtondailynews.com<mailto:amy.whitaker@thewashingtondailynews.com>; caleb.miller@thewashingtondailynews.com<mailto:caleb.miller@thewashingtondailynews.com>; spencer.stanley@thewashingtondailynews.com<mailto:spencer.stanley@thewashingtondailynews.com>; german.llodrat@thewashingtondailynews.com<mailto:german.llodrat@thewashingtondailynews.com>; cecilia.prokos@thewashingtondailynews.com<mailto:cecilia.prokos@thewashingtondailynews.com>; jason.scott@thewashingtondailynews.com<mailto:jason.scott@thewashingtondailynews.com>; david.cucchiara@thewashingtondailynews.com<mailto:david.cucchiara@thewashingtondailynews.com>; jonathan.rowe@thewashingtondailynews.com<mailto:jonathan.rowe@thewashingtondailynews.com>; \editor@people.com<mailto:editor@people.com>; caroline.hudson@thewashingtondailynews.com<mailto:caroline.hudson@thewashingtondailynews.com>; vail.rumley@thewashingtondailynews.com<mailto:vail.rumley@thewashingtondailynews.com>
Cc: 'info@ap.org<mailto:info@ap.org>，' <info@ap.org<mailto:info@ap.org>>; bluesky@tribune.com<mailto:bluesky@tribune.com>; bcjones@usatoday.com<mailto:bcjones@usatoday.com>; laturner@usatoday.com<mailto:laturner@usatoday.com>; dcarruth@usatoday.com<mailto:dcarruth@usatoday.com>; vbradley@usatoday.com<mailto:vbradley@usatoday.com>; rmensah@usatoday.com<mailto:rmensah@usatoday.com>; accuracy@usatoday.com<mailto:accuracy@usatoday.com>
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--
Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> 于2019年9月4日周三 下午9:59写道：
Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2019年9月4日周三 下午8:46写道：
Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#7 · 2019-09-19T09:24:14Z
From: Sven.Kupfer@leica-camera.com
To: teeseewoo@gmail.com
Cc: Ursula.Brand@leica-camera.com, Nadine.Coletta@leica-camera.com, Kirstin.Masney@leica-camera.com, Gerald.Wagner@leica-camera.com, Siegmund.Dukek@leica-camera.com
Subject: AW: Leica CEO Matthias Halch deleted the evidence

Attachments named in the archive: image001.png; image002.jpg; image003.jpg; image004.jpg; image005.jpg; image006.jpg; ANGjdJ-dIWSbsMqZ7gbxhH_VN5z9-SBrdWkEJTvbO46LAYlWavbUuOqtga21U6R92NPwdTcrmJ5DPkAT1Cyy5gpH1H0ZeYJBqDBm855VuazZfEq7MooIhwnwfQhnU_JGgwtRczeY7uzcZDzmNOkoXubwuzaroop1VCx7hjBZgvgmkNwBnKGdCsjqD4HkwWoknALCzjEkMsgDzmMkIWe5KWGcJK3le5X_wAm5pAlHKvzfTqDBzguSa7w_4t6aoUoFbzqSfEQPYgVTJS9IsQR_CWvIpnTJmsxunDovLZsGzbUQ28qxJTihM2KKrI0wClQXp5WgDZTGdL0rkOdlXEKIrTTXOVxrY-iHe6I_VzOb_RC03qxejd8CTXwPEZcaVcrfdZUS8oQC5V2ja-EgXCkS; ANGjdJ8Baa

Dear T.C.

You keep writing to a large no. of people that you do not get answers.
This is not true and harms my personal reputation within the company.

You asked if Leica ever gave an unlimited lifetime warranty on M9, which I denied.

· Leica never gave a lifetime warranty on the M9.

In the beginning of the M9 goodwill action Leica did not check how old a camera is. This policy was changed.
The sensor exchange to the second version is only free of charge for cameras purchased from an authorized dealer within 5 years.

If you have further questions, please send them to me and I will answer them.

By the way could you organize the prove of purchase from the previous owner of your Monochrome?
We would like to help you and with this prove of purchase we might still be in the goodwill period.

Mr. Ruud Peters will not answer your e mail, as he is no longer with Leica Camera.

With best regards

Sven Kupfer

[cid:image001.png@01D2334E.DF648C20]

Sven Kupfer

Leica Camera AG
Director Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany
Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
www.leica-camera.com

Von: Kupfer, Sven
Gesendet: Dienstag, 17. September 2019 16:44
An: '[Name]' <teeseewoo@gmail.com>
Cc: Brand, Ursula <ursula.brand@leica-camera.com>; Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Masney, Kirstin <kirstin.masney@leica-camera.com>; Wagner, Gerald <gerald.wagner@leica-camera.com>; Dukek, Siegmund <siegmund.dukek@leica-camera.com>
Betreff: AW: Leica CEO Matthias Halch deleted the evidence

Dear T.C.,

you are in contact with customer care.

We are not the right persons for press communication.
If you wish to do an article we would ask you to link your contact from Hong Kong media to our communication department at the Headquarters or to our Hong Kong subsidiary.

A statement that the goodwill policy is unlimited was never made.
We still exchange the sensor free of charge for cameras younger than 5 years.
For cameras older than 5 years or products from not authorized dealers Leica still covers the labour costs for the sensor exchange under goodwill policy.

What we can see from our production records, is that the camera is older than 5 years and that the first owner was in Europe.
Nevertheless there is a chance that the camera was officially sold within the five year period to the first end customer.

If you could organize an official prove of purchase from the first owner, your camera might still be under goodwill policy.
For repairing under warranty or goodwill we need the prove of purchase from an authorized Leica dealer.

Please note that Leica products only are under warranty if they are purchased from authorized dealers. Attached there is the link to our warranty conditions.

https://uk.leica-camera.com/Warranty

Please let us know how we may proceed with your two lenses and your cameras.

With best regards

Sven Kupfer

[cid:image001.png@01D2334E.DF648C20]

Sven Kupfer

Leica Camera AG
Director Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany
Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
www.leica-camera.com<http://www.leica-camera.com>

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 16. September 2019 20:39
An: Kupfer, Sven Sven.Kupfer@leica-camera.com<mailto:Sven.Kupfer@leica-camera.com>
Cc: Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>>; Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>; Masney, Kirstin <Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>>; Wagner, Gerald <Gerald.Wagner@leica-camera.com<mailto:Gerald.Wagner@leica-camera.com>>
Betreff: Re: Leica CEO Matthias Halch deleted the evidence

Can you keep on answer the other questions? So that we can forward all your answers to the media in Hong Kong.

So before is unlimited, you change policy, then you delete the promise, is it right?

The question is, have you once ever promise it is unlimited?

Leica always promote as Leica is forever, now so many M system user using the bad quality camera, and then you change the policy as you wish, is this the Leica new Company culture?

Looking for your reply soon, and 9 one us want to talk to the Leica person in charge in HK, my phone number is+85269848888

On Mon, Sep 16, 2019 at 11:49 PM Kupfer, Sven <Sven.Kupfer@leica-camera.com<mailto:Sven.Kupfer@leica-camera.com>> wrote:
Dear T.C.

I am contacting you as my colleague Ms. Kirstin Masney is out of office for the next two weeks.

The text you are referring to was deleted because the sensor exchange under goodwill is no longer unlimited.
All customers who had registered their product and have given the permission to contact them were informed by email that from a certain point in time cameras older than five years will not have the sensor exchanged completely free of charge.

Nevertheless the sensor exchange for cameras older than 5 years is still under goodwill policy as the customer is paying for the sensor and Leica Camera takes the labour cost.
So Leica does not make profit out of a Sensor exchange. If you ever have the opportunity to visit our plant in Wetzlar we will totally open show you the process of exchanging the Sensor.

Customer Care is aware, that the sensor is an expensive part. Therefore we offer attractive upgrade options to later models no matter in what condition the M9 is.
I am sure that you were informed about this by our staff.

I hope I could answer the question why the text in this form is no longer published.

With best regards

Sven Kupfer

[cid:image001.png@01D2334E.DF648C20]

Sven Kupfer

Leica Camera AG
Director Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
www.leica-camera.com<http://www.leica-camera.com>

________________________________
Von: T.C
Gesendet: Sonntag, 15. September 2019 17:08:48 (UTC+01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien
An: '子超'; Coletta, Nadine; Vollert, Sven; 'douglas'; Brand, Ursula; 22327861@qq.com<mailto:22327861@qq.com>; Customercare CN; 'info'; 'info'; Paasch, Marita; 'repair'; 'sales'; 'cs'; 'nicedigital'; Steuer, Dennis; Customer Care HK; 'leicainfo'; 'technicalinfo'; Looke, Sandra; spareparts; 'info'; 'jboswell'; 'info'; 'jason.scott'; Schaedlich, Jochen
Cc: 'bcjones'; 'christian.wigand'; 'athina.reuter'; 'sara.soumillion'; 'lucia.caudet'; 'marietta.grammenou'; 'xavier.lao'; 'vera-jourova-contact'; 'renate.nikolay'; 'daniel.braun'; 'monika.ladmanova'; 'eduard.hulicius'; 'simona.constantin'; 'kevin.oconnell'; 'Miriam.HARTIEL'; 'anezka.machackova'; 'ronnie'; 'bhind'; 'Ardesa'; 'zhangjunfei1978'; 'info'; 'Christian.Spahr'; 'Sara.Soumillion'; 'Athina.Reuter'
Betreff: Re: Leica CEO Matthias Halch deleted the evidence
Dear Kirstin Masney,

This is my 11th email to Leica, but it’s pity, till now, you still avoid to answer the questions.

Have you read this link before?

https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors

[cid:image002.jpg@01D56EDB.594BA300]

why your company deleted this?

Is the CEO force the staffs to cheat clients?

Please look at the following link or the attachment, how you promise, and how you cheating the clients now.

http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/

[cid:image003.jpg@01D56EDB.594BA300]

https://petapixel.com/2014/12/10/leica-users-seeing-widespread-sensor-corrosion-issue-company-offers-free-replacements/

how is the integrity of your company or staff? Keep cheating?

Looking for your reply soon.

[cid:image004.jpg@01D56EDB.594BA300]

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月11日 16:25

主题: Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion

Dear Kirstin Masney,

This is my 8th letter asking you,

Why you don’t inform the clines the CCD have false design before your selling the M camera?

The Leica just said:

If we know your CCD have so many problem,

Till now, you still have not answer this questions.

Looking for your reply soon, and stop cheating clients. Here’s what the Leica Exaggerated promotion:

Leica stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.

[cid:image005.jpg@01D56EDB.594BA300]

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月11日 2:05

主题: Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge profits by maintenance costs.

Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and Dr. Andreas Kaufmann, and EU,
This is our 7th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.
[cid:image006.jpg@01D56EDB.594BA300]
But, we have asked many times, the follow questions,

Three major demands:
1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.
2. Defraud consumers and publicly apologize for false advertising.
3. CEO Mr. Mathias Harsch needs to resign.

We looking for your reply soon.

Yours,

T.C ,

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月9日 0:26

Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,

This is our 5th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:
1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.
2. Defraud consumers and publicly apologize for false advertising.
3. CEO Mr. Mathias Harsch needs to resign.

We looking for your reply soon.

Yours,

T.C ,
who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月8日 5:22

主题: 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our 4th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:
1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.
2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,
who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月6日 20:48主题: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our third letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:
1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.
2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,
who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>> 于2019年9月6日周五 下午5:18写道：
Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.
If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.
The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.
The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the
manufacturer.
In such cases warranty claims have to be addressed with the seller/dealer.
In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.
You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:
•Cleaning and overhaul of the shutter cocking mechanisms
•Cleaning and maintenance/repair of the multifunction wheel
•Cleaning of the main switch and shutter speed dial
•Adjustment of the baseplate locking system
•Refurbishment of engravings
•Renewal of the protective film on the baseplate
•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /<https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g>

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>; Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>>; Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>; Paasch, Marita <Marita.Paasch@leica-camera.com<mailto:Marita.Paasch@leica-camera.com>>; Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>; Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>; Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>; Steuer, Dennis <dennis.steuer@leica-camera.com<mailto:dennis.steuer@leica-camera.com>>; Support@leica-camera.com<mailto:Support@leica-camera.com>; Looke, Sandra <Sandra.Looke@leica-camera.com<mailto:Sandra.Looke@leica-camera.com>>; spareparts <spareparts@leica-camera.com<mailto:spareparts@leica-camera.com>>; info@leica-store.hk<mailto:info@leica-store.hk>; jboswell@bbg.gov<mailto:jboswell@bbg.gov>; info@dw.de<mailto:info@dw.de>; readers.representative@latimes.com<mailto:readers.representative@latimes.com>; opinion@nytimes.com<mailto:opinion@nytimes.com>; ashley.vansant@thewashingtondailynews.com<mailto:ashley.vansant@thewashingtondailynews.com>; gina.lee@thewashingtondailynews.com<mailto:gina.lee@thewashingtondailynews.com>; kim.riggs@thewashingtondailynews.com<mailto:kim.riggs@thewashingtondailynews.com>; sylvester.rogers@thewashingtondailynews.com<mailto:sylvester.rogers@thewashingtondailynews.com>; amy.whitaker@thewashingtondailynews.com<mailto:amy.whitaker@thewashingtondailynews.com>; caleb.miller@thewashingtondailynews.com<mailto:caleb.miller@thewashingtondailynews.com>; spencer.stanley@thewashingtondailynews.com<mailto:spencer.stanley@thewashingtondailynews.com>; german.llodrat@thewashingtondailynews.com<mailto:german.llodrat@thewashingtondailynews.com>; cecilia.prokos@thewashingtondailynews.com<mailto:cecilia.prokos@thewashingtondailynews.com>; jason.scott@thewashingtondailynews.com<mailto:jason.scott@thewashingtondailynews.com>; david.cucchiara@thewashingtondailynews.com<mailto:david.cucchiara@thewashingtondailynews.com>; jonathan.rowe@thewashingtondailynews.com<mailto:jonathan.rowe@thewashingtondailynews.com>; \editor@people.com<mailto:editor@people.com>; caroline.hudson@thewashingtondailynews.com<mailto:caroline.hudson@thewashingtondailynews.com>; vail.rumley@thewashingtondailynews.com<mailto:vail.rumley@thewashingtondailynews.com>
Cc: 'info@ap.org<mailto:info@ap.org>，' <info@ap.org<mailto:info@ap.org>>; bluesky@tribune.com<mailto:bluesky@tribune.com>; bcjones@usatoday.com<mailto:bcjones@usatoday.com>; laturner@usatoday.com<mailto:laturner@usatoday.com>; dcarruth@usatoday.com<mailto:dcarruth@usatoday.com>; vbradley@usatoday.com<mailto:vbradley@usatoday.com>; rmensah@usatoday.com<mailto:rmensah@usatoday.com>; accuracy@usatoday.com<mailto:accuracy@usatoday.com>
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--
Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> 于2019年9月4日周三 下午9:59写道：
Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2019年9月4日周三 下午8:46写道：
Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#8 · 2019-09-19T11:50:26Z
From: teeseewoo@gmail.com
To: Sven.Kupfer@leica-camera.com
Subject: Re: Leica CEO Matthias Halch deleted the evidence

Attachments named in the archive: image001.png; image002.jpg; image003.jpg; image004.jpg; image005.jpg; image006.jpg; ANGjdJ_JzL72B1fb9zICM1P4mONIGxJd-3l0wJrjSH92nI3pt3teL9-1argf3GXYJMyxswYaNLuAkW873rtO8_o4in6nR55kRS9_angn3eRiElzeduHB__hl1DBGuwboNlhdv7McAqlOhGxCspFnatNegMFkWDRPRRcn_GMX1L_IHrHeDr88f5hmG0ejlrUqghkYtkU4lhf7aUdwFKejZzZPQ-gCHDEef7ZlD1Buew; ANGjdJ-etTsjh6bWS8VBEqZLPvtP8j-f1vA-KbrUNqd_fX-YhiNLsWpK-1uKehVQKRnWiIPF9gNkVLvT_9ExGrLXH0BiZfHdREAaFYjdsOefISDnRcQTtPBhONSTesx0kpz5NDiw3FV8pyChAT932rSkBQbKV0asI0K05B_3jMGk00wr6tru

Dear Sven Kupfer,

Thanks for your sincerely reply. now I just reply to you.

you said in the beginning, M9 goodwill action is not check how old the
camera is, most of the media, and your sales promote as life long warranty
as the CCD have some problems, and that's why I bought 3 Leica M cameras,

all the time I kept believe Leica is a life long use camera, and Leica
quality is really good and can use for long time.

I fly to Leica company from Hong Kong twice, but for the second time, I get
disappoint.

All I need is just hope my broken Leicas can be fixed.

my Monochrome is bought 4 years ago, I can not organize the prove of
purchase, and the ccd is not broken in this year, should broken this years
before.

once upon a time, I'm the Leica fans, I love Leica, I hope you can help to
fix the camera, and keep your Leica fans keep love it, not hate it.

looking for your reply soon.

Kupfer, Sven <Sven.Kupfer@leica-camera.com> 于2019年9月19日周四 下午5:24写道：

> Dear T.C.
>
>
>
> You keep writing to a large no. of people that you do not get answers.
>
> This is not true and harms my personal reputation within the company.
>
>
>
> You asked if Leica ever gave an unlimited lifetime warranty on M9, which I
> denied.
>
>
>
> · Leica never gave a lifetime warranty on the M9.
>
>
>
> In the beginning of the M9 goodwill action Leica did not check how old a
> camera is. This policy was changed.
>
> The sensor exchange to the second version is only free of charge for
> cameras purchased from an authorized dealer within 5 years.
>
>
>
> If you have further questions, please send them to me and I will answer
> them.
>
>
>
> By the way could you organize the prove of purchase from the previous
> owner of your Monochrome?
>
> We would like to help you and with this prove of purchase we might still
> be in the goodwill period.
>
>
>
> Mr. Ruud Peters will not answer your e mail, as he is no longer with Leica
> Camera.
>
>
>
> With best regards
>
>
>
> Sven Kupfer
>
>
>
>
>
>
>
>
>
> [image: cid:image001.png@01D2334E.DF648C20]
>
>
>
> Sven Kupfer
>
>
>
> Leica Camera AG
>
> Director Customer Care
>
> Am Leitz-Park 5 / D-35578 Wetzlar / Germany
> Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
>
> www.leica-camera.com
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> *Von:* Kupfer, Sven
> *Gesendet:* Dienstag, 17. September 2019 16:44
> *An:* '[Name]' <teeseewoo@gmail.com>
> *Cc:* Brand, Ursula <ursula.brand@leica-camera.com>; Coletta, Nadine <
> Nadine.Coletta@leica-camera.com>; Masney, Kirstin <
> kirstin.masney@leica-camera.com>; Wagner, Gerald <
> gerald.wagner@leica-camera.com>; Dukek, Siegmund <
> siegmund.dukek@leica-camera.com>
> *Betreff:* AW: Leica CEO Matthias Halch deleted the evidence
>
>
>
> Dear T.C.,
>
>
>
> you are in contact with customer care.
>
>
>
> We are not the right persons for press communication.
>
> If you wish to do an article we would ask you to link your contact from
> Hong Kong media to our communication department at the Headquarters or to
> our Hong Kong subsidiary.
>
>
>
> A statement that the goodwill policy is unlimited was never made.
>
> We still exchange the sensor free of charge for cameras younger than 5
> years.
>
> For cameras older than 5 years or products from not authorized dealers
> Leica still covers the labour costs for the sensor exchange under goodwill
> policy.
>
>
>
> What we can see from our production records, is that the camera is older
> than 5 years and that the first owner was in Europe.
>
> Nevertheless there is a chance that the camera was officially sold within
> the five year period to the first end customer.
>
>
>
> If you could organize an official prove of purchase from the first owner,
> your camera might still be under goodwill policy.
>
> For repairing under warranty or goodwill we need the prove of purchase
> from an authorized Leica dealer.
>
>
>
> Please note that Leica products only are under warranty if they are
> purchased from authorized dealers. Attached there is the link to our
> warranty conditions.
>
>
>
> https://uk.leica-camera.com/Warranty
>
>
>
> Please let us know how we may proceed with your two lenses and your
> cameras.
>
>
>
> With best regards
>
>
>
> Sven Kupfer
>
>
>
>
>
> [image: cid:image001.png@01D2334E.DF648C20]
>
>
>
> Sven Kupfer
>
>
>
> Leica Camera AG
>
> Director Customer Care
>
> Am Leitz-Park 5 / D-35578 Wetzlar / Germany
> Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
>
> www.leica-camera.com
>
>
>
>
>
>
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Montag, 16. September 2019 20:39
> *An:* Kupfer, Sven Sven.Kupfer@leica-camera.com
> *Cc:* Brand, Ursula <Ursula.Brand@leica-camera.com>; Coletta, Nadine <
> Nadine.Coletta@leica-camera.com>; Masney, Kirstin <
> Kirstin.Masney@leica-camera.com>; Wagner, Gerald <
> Gerald.Wagner@leica-camera.com>
> *Betreff:* Re: Leica CEO Matthias Halch deleted the evidence
>
>
>
> Can you keep on answer the other questions? So that we can forward all
> your answers to the media in Hong Kong.
>
>
>
> So before is unlimited, you change policy, then you delete the promise, is
> it right?
>
>
>
> The question is, have you once ever promise it is unlimited?
>
>
>
> Leica always promote as Leica is forever, now so many M system user using
> the bad quality camera, and then you change the policy as you wish, is this
> the Leica new Company culture?
>
>
>
> Looking for your reply soon, and 9 one us want to talk to the Leica person
> in charge in HK, my phone number is+85269848888
>
>
>
> On Mon, Sep 16, 2019 at 11:49 PM Kupfer, Sven <
> Sven.Kupfer@leica-camera.com> wrote:
>
> Dear T.C.
>
>
>
> I am contacting you as my colleague Ms. Kirstin Masney is out of office
> for the next two weeks.
>
>
>
> The text you are referring to was deleted because the sensor exchange
> under goodwill is no longer unlimited.
>
> All customers who had registered their product and have given the
> permission to contact them were informed by email that from a certain point
> in time cameras older than five years will not have the sensor exchanged
> completely free of charge.
>
>
>
> Nevertheless the sensor exchange for cameras older than 5 years is still
> under goodwill policy as the customer is paying for the sensor and Leica
> Camera takes the labour cost.
>
> So *Leica does not make profit out of a Sensor exchange*. If you ever
> have the opportunity to visit our plant in Wetzlar we will totally open
> show you the process of exchanging the Sensor.
>
>
>
> Customer Care is aware, that the sensor is an expensive part. Therefore we
> offer attractive upgrade options to later models no matter in what
> condition the M9 is.
>
> I am sure that you were informed about this by our staff.
>
>
>
> I hope I could answer the question why the text in this form is no longer
> published.
>
>
>
> With best regards
>
>
>
> Sven Kupfer
>
>
>
>
>
> [image: cid:image001.png@01D2334E.DF648C20]
>
>
>
> Sven Kupfer
>
>
>
> Leica Camera AG
>
> Director Customer Care
>
> Am Leitz-Park 5 / D-35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
> Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
>
> www.leica-camera.com
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> ------------------------------
>
> *Von:* T.C
> *Gesendet:* Sonntag, 15. September 2019 17:08:48 (UTC+01:00) Amsterdam,
> Berlin, Bern, Rom, Stockholm, Wien
> *An:* '子超'; Coletta, Nadine; Vollert, Sven; 'douglas'; Brand, Ursula;
> 22327861@qq.com; Customercare CN; 'info'; 'info'; Paasch, Marita;
> 'repair'; 'sales'; 'cs'; 'nicedigital'; Steuer, Dennis; Customer Care HK;
> 'leicainfo'; 'technicalinfo'; Looke, Sandra; spareparts; 'info';
> 'jboswell'; 'info'; 'jason.scott'; Schaedlich, Jochen
> *Cc:* 'bcjones'; 'christian.wigand'; 'athina.reuter'; 'sara.soumillion';
> 'lucia.caudet'; 'marietta.grammenou'; 'xavier.lao'; 'vera-jourova-contact';
> 'renate.nikolay'; 'daniel.braun'; 'monika.ladmanova'; 'eduard.hulicius';
> 'simona.constantin'; 'kevin.oconnell'; 'Miriam.HARTIEL';
> 'anezka.machackova'; 'ronnie'; 'bhind'; 'Ardesa'; 'zhangjunfei1978';
> 'info'; 'Christian.Spahr'; 'Sara.Soumillion'; 'Athina.Reuter'
> *Betreff:* Re: Leica CEO Matthias Halch deleted the evidence
>
> Dear Kirstin Masney,
>
>
>
> This is my *11th* email to Leica, but it’s pity, till now, you still
> avoid to answer the questions.
>
>
>
> Have you read this link before?
>
>
>
>
> https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors
>
>
>
>
>
> why your company deleted this?
>
>
>
> *Is the CEO force the staffs to cheat clients? *
>
>
>
> Please look at the following link or the attachment, how you promise, and
> how you cheating the clients now.
>
>
>
>
> http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/
>
>
>
>
>
>
> https://petapixel.com/2014/12/10/leica-users-seeing-widespread-sensor-corrosion-issue-company-offers-free-replacements/
>
>
>
> how is the integrity of your company or staff? Keep cheating?
>
>
>
> Looking for your reply soon.
>
>
>
>
>
> *发件人**:* T.C <teeseewoo@gmail.com>
> *发送时间**:* 2019年9月11日 16:25
>
> *主**题**:* Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion
>
>
>
> Dear Kirstin Masney,
>
>
>
> This is my *8th* letter asking you,
>
>
>
> *Why you don’t inform the clines the CCD have false design before your
> selling the M camera? *
>
>
>
> The Leica just said:
>
>
>
> If we know your CCD have so many problem,
>
>
>
> Till now, you still have not answer this questions.
>
>
>
> Looking for your reply soon, and stop cheating clients. Here’s what the
> Leica* Exaggerated promotion*:
>
>
>
> Leica stands for visual enjoyment and lasting value. Our approach and
> unique technical expertise make our optical instruments ideal companions,
> offering the *highest* possible reliability and durability. Even under
> extreme conditions such as severe temperature fluctuation or impact, our
> products exceed the highest expectations. All Leica cameras and lenses -
> all binoculars, spotting scopes and laser rangefinders - are the result of
> decades of experience, uncompromisingly high quality standards, and
> continuous development by innovative international teams made of both
> experts and users.
>
>
>
>
>
>
>
>
>
> *发件人**:* T.C <teeseewoo@gmail.com>
> *发送时间**:* 2019年9月11日 2:05
>
> *主**题**:* Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge
> profits by maintenance costs.
>
>
>
> Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and
> Dr. Andreas Kaufmann, and EU,
>
> This is our *7th* letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
> *3. CEO Mr. Mathias Harsch needs to resign. *
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
>
>
>
>
> *发件人**:* T.C <teeseewoo@gmail.com>
> *发送时间**:* 2019年9月9日 0:26
>
> *Re*: Leica CEO Matthias Harsch Selling CCD problematic cameras and
> making expensive annual maintenance fees for customers worldwide.
>
>
>
> Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,
>
>
>
> This is our *5th* letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
>
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
> *3. CEO Mr. Mathias Harsch needs to resign. *
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
> who own 3 bad Leica M-Camera, all of it had CCD problems.
>
>
>
>
>
>
>
> *发件人**:* T.C <teeseewoo@gmail.com>
> *发送时间**:* 2019年9月8日 5:22
>
> *主**题**:* 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras
> and making expensive annual maintenance fees for customers worldwide.
>
>
>
> Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,
>
>
>
> This is our *4th* letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
>
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
>
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
> who own 3 bad Leica M-Camera, all of it had CCD problems.
>
>
>
>
>
> *发件人**:* T.C <teeseewoo@gmail.com>
> *发送时间**:* 2019年9月6日 20:48*主**题**:* Re: Leica CEO Matthias Harsch Selling
> CCD problematic cameras and making expensive annual maintenance fees for
> customers worldwide.
>
>
>
> Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,
>
>
>
> This is our third letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
>
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
>
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
> who own 3 bad Leica M-Camera, all of it had CCD problems.
>
>
>
>
>
>
> *re:* Re: The Leica Camera seems Cheating Clients, Selling CCD
> problematic cameras and making expensive annual maintenance fees for
> customers worldwide.
>
>
>
> First of all, thank you for your reply. In order to be fair, we will
> forward your responding colleagues to the major media around the world,
> including all members of Congress in Germany.
>
> As you said in your reply, Leica has been replacing sensors for free for
> many years. Why? Because of the quality problem, all the Leica machines we
> purchased, the sensors have problems, and it is not a problem within five
> years, basically there are problems within three years.
>
> The following is my question for you, I hope you can prove the answer:
>
> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
> problems within three years.
> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
> know in advance that the sensor will be prone to problems? And more than
> 90% of the machines have problems?
> 3. Why do you know that when you make a profit in sales, you will not be
> charged for the beginning of 2017? Is there any difference between this and
> cheating?
> 4. My machine is in your factory for three years, and you have replaced
> the agent in Asia. I can't contact you for repair. I know that I am on a
> business trip to Germany and I got your factory in person, but
> unfortunately, I Another feeling of being cheated. I want to consult you
> again. Is there a problem with my machine in the factory for three years,
> or is it a problem after leaving the factory for 5 years?
> 5. Leica is deliberately selling a camera with a problematic CCD quality.
> Can it be forced to pay for expensive repairs every three years, in order
> to make a profit?
>
> Finally, as a consumer, you have always advertised that your quality is
> German quality, good quality, why do you never know that your CCD will have
> more than 90% chance of being bad in three years when you are selling?
> Lose, and then continue to charge fees? Do I have to pay you expensive
> repairs every three years and need to go to Germany in person to deal with
> them?
>
> If you have made it clear that your CCD is easy to break in 2014 and 2015
> sales, please provide your evidence.
>
> If there is no evidence, do you feel reasonable?
>
> Is this Leica's professional ethics?
>
> Is this your ethical standard?
>
> I look forward to your reply and hope that you will answer my relevant
> questions.
>
>
>
>
>
>
>
> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>
> Dear Sir,
>
>
>
> Thank you for your mail.
>
>
>
>
>
> In order to ensure fair and equal service to all our customers, we have
> specific policies regarding the pricing of our services.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer.
>
> If a product was purchased via an unauthorized channel or proof of
> purchase from an authorized dealer cannot be verified, regular repair
> charges apply.
>
> The terms of warranty as stated in our official documents apply
> internationally. Proof of purchase from an authorized dealer has to be
> provided.
>
> The standard LEICA product guarantee does not affect your statutory
> guarantee rights towards the distributor of your LEICA products but does
> not apply to the
>
> manufacturer.
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
> In the case of your camera, we sold it to Austria and the purchase receipt
> you have sent is in Chinese letters and not signed or stamped by any dealer.
>
> You may find all the stores / authorized dealers in Greater China on:
> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>
>
>
> Leica has been replacing sensors free of charge for some years now and
> only charged part for the material cost since 01.09.2017 for affected
> cameras older than 5 years. We did not come by this decision lightly, but
> are unable to continue this service any longer. Starting on 01.12.2018 a
> contribution of €1303 + VAT applies.
>
>
>
> Included in this programme is a free general overhaul of your Leica M
> camera and a one year warranty on the same terms as for new products. This
> offer expresses our commitment to conserving the value of the camera.
>
>
>
> The general overhaul of the Leica M camera includes the following items:
>
> •Cleaning and overhaul of the shutter cocking mechanisms
>
> •Cleaning and maintenance/repair of the multifunction wheel
>
> •Cleaning of the main switch and shutter speed dial
>
> •Adjustment of the baseplate locking system
>
> •Refurbishment of engravings
>
> •Renewal of the protective film on the baseplate
>
> •Maintenance/repair of viewfinder displays
>
>
>
> Upgrade options are still available. Instead of a sensor exchange we offer
> our customers the option to trade-in the affected camera and to purchase
> one of the selected camera models to the following attractive conditions.
> We informed you about this option with the estimate.
>
>
>
>
>
> Kind regards / 此致
>
>
>
> Customer Care
> U. Brand
>
>
>
> Tel.: +49 (0) 6441 2080 189
> Fax : +49 (0) 6441 2080 339
> customer.care@leica-camera.com
>
>
>
>
>
> Leica Camera AG
> Customer Care/ Am Leitz-Park 5 /
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
> 35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
>
> http://de.leica-camera.com/home/
>
>
>
>
>
>
>
>
>
>
>
> *Von:* T.C [mailto:teeseewoo@gmail.com]
> *Gesendet:* Donnerstag, 5. September 2019 23:22
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer,
> Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke,
> Sandra <Sandra.Looke@leica-camera.com>; spareparts <
> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
> ashley.vansant@thewashingtondailynews.com;
> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
> sylvester.rogers@thewashingtondailynews.com;
> amy.whitaker@thewashingtondailynews.com;
> caleb.miller@thewashingtondailynews.com;
> spencer.stanley@thewashingtondailynews.com;
> german.llodrat@thewashingtondailynews.com;
> cecilia.prokos@thewashingtondailynews.com;
> jason.scott@thewashingtondailynews.com;
> david.cucchiara@thewashingtondailynews.com;
> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
> caroline.hudson@thewashingtondailynews.com;
> vail.rumley@thewashingtondailynews.com
> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
> *Betreff:* The Leica Camera seems Cheating Clients.
>
>
>
> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany,
> has promised consumers that the CCD for digital camera M-System is lifetime
> warranty and claims to be of high quality.
>
>
>
> In fact, within five years, I personally went to the headquarters of the
> Leica company in Germany, and the problems of the camera have been
> repeatedly and repeatedly, based on the high maintenance costs.
>
>
>
> Everything promised before, with the change of the agency, Leica's German
> headquarters also hopes that the customer's promised lifetime maintenance
> will become a fee-based repair under the overlord clause. The high-quality
> camera promised before will become damaged every year. Cameras, and camera
> quality issues are endless.
>
>
>
> Why is the quality of the camera so low? Why are you constantly promoting
> high quality cameras?
>
>
>
> I have written to Leica's public relations department many times, and I
> have not received a clear answer so far.
>
>
>
> Therefore, I hope to disclose this letter to the media and hope that Leica
> can publicly answer the quality of the camera.
>
>
>
> And more than a few hundred people, in Hong Kong, Taiwan, Macau and
> mainland China, have received public notice from Leica that they will
> guarantee the CCD warranty of the Leica M-System camera for life, but the
> fact is that Leica can always Change the promise, what is the difference
> between this deception?
>
>
>
> I look forward to the positive response from Leica, and don't evade the
> problem.
>
>
>
> Yours, Sincerely.
>
>
>
> --
>
> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
> M-System der Digitalkamera lebenslange Garantie bietet und von hoher
> Qualität sein soll.
>
>
>
> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz
> der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera
> sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.
>
>
>
> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge
> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera,
> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
> Kameraqualität sind endlos.
>
>
>
> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
> hochwertige Kameras?
>
>
>
> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
> keine klare Antwort erhalten.
>
>
>
> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe,
> dass Leica die Qualität der Kamera öffentlich beantworten kann.
>
>
>
> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in
> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
>
>
>
> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem
> nicht aus.
>
>
>
> Ihre
>
>
>
>
>
> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
>
> Can you tell me what's the authorized dealer in China and Hong Kong?
>
>
>
> some media in Hong Kong want to report the Leica quality.
>
>
>
> In fact, my M9 and M Monochrome did not change for one time, and it broken
> long time ago ,not this time only. I even don't know it's already broken.
>
>
>
> Me, and the Leica Fans Association in Hong Kong, will go to the Official
> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
> don‘’t inform us before the Leica sell the product.
>
>
>
> most of us have more than 3 Leica machines, but it's pity we all
> disappeared these days.
>
>
>
> Looking for your reply soon.
>
>
>
> Yours sincerely
>
>
>
> T.C
>
>
>
>
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
>
> Dear Mr. Wu,
>
>
>
> Thank you for providing us the proof of purchase.
>
>
>
> Unfortunately, the purchase invoice and receipt provided below are not
> acknowledgeable.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer. If a
> product was purchased via an unauthorized channel or proof of purchase
> from an authorized dealer cannot be verified, regular repair charges apply.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>

#9 · 2019-09-20T07:05:30Z
From: Sven.Kupfer@leica-camera.com
To: teeseewoo@gmail.com
Subject: AW: Leica CEO Matthias Halch deleted the evidence

Attachments named in the archive: image001.png; image002.jpg; image003.jpg; image004.jpg; image005.jpg; image006.jpg; ANGjdJ91OQcqUxsXIkxC9IIxFscLO43RuDtsniQII8PhIbI2pYa9WL_It1HsK4qyF3_v8W5fCifZBIULNOYFloIclvSfpoG0LU_bZcTzBf0Akc9xvLIFBhDpVUCVJ9OSl43U5GF6Y2mul3oJ8IvTi55xxMvInUKqyoY8oXC-NbLfIMa6XH270mHkbLacsa-ghtTB6UrdWJyw8o_t3x-8HfTyd4VW2fnbKXU3XrQ958wb1wlqiuBkwfOEKXCUl88WMhEB1mIUXm1jYoE0YsVIS7iVENVs9eT-_vhXZ5eU_nNpj5Tkk6Cpayt6oiJmBReDY8PPpsFJndSh2Ii8GItWNnD9181cvs2tqP2WpkFJzy5SR9Zal6hhMTN5CiA9fFq8fB66Zcx-I_9o1GRmlutt; ANGjdJ8pxd

Dear T.C.

I am a big Leica Fan as well, that is why I drive from Switzerland to Wetzlar every week.
I call a M240 and an M9 Monochrom my own. My favourite camera is the M9 with the CCD in combination with my 1/50mm. I love the sound of the camera and I love the look of the pictures.

And of course I want to keep you as a fan.

The M9 sensor exchange is under strict monitoring thru our controlling and board, goodwill can only be performed by prove of purchase.

I totally understand your frustration especially as an M9 owner.
But to show you our goodwill I offer you to repair your M240 and your Summilux free of charge.

Also if you decide to have your M9 Sensor exchanged you can choose a leather from our new Italian leathers in a large variety of colours.
The program is not offered yet on the homepage, so you would be one of the first customers. If this is of interest I can forward pictures of the colours available.

Best regards from Switzerland

Sven

[cid:image001.png@01D2334E.DF648C20]

Sven Kupfer

Leica Camera AG
Director Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany
Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
www.leica-camera.com

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 19. September 2019 13:50
An: Kupfer, Sven <Sven.Kupfer@leica-camera.com>
Betreff: Re: Leica CEO Matthias Halch deleted the evidence

Dear Sven Kupfer,

Thanks for your sincerely reply. now I just reply to you.

you said in the beginning, M9 goodwill action is not check how old the camera is, most of the media, and your sales promote as life long warranty as the CCD have some problems, and that's why I bought 3 Leica M cameras,

all the time I kept believe Leica is a life long use camera, and Leica quality is really good and can use for long time.

I fly to Leica company from Hong Kong twice, but for the second time, I get disappoint.

All I need is just hope my broken Leicas can be fixed.

my Monochrome is bought 4 years ago, I can not organize the prove of purchase, and the ccd is not broken in this year, should broken this years before.

once upon a time, I'm the Leica fans, I love Leica, I hope you can help to fix the camera, and keep your Leica fans keep love it, not hate it.

looking for your reply soon.

Kupfer, Sven <Sven.Kupfer@leica-camera.com<mailto:Sven.Kupfer@leica-camera.com>> 于2019年9月19日周四 下午5:24写道：
Dear T.C.

You keep writing to a large no. of people that you do not get answers.
This is not true and harms my personal reputation within the company.

You asked if Leica ever gave an unlimited lifetime warranty on M9, which I denied.

• Leica never gave a lifetime warranty on the M9.

In the beginning of the M9 goodwill action Leica did not check how old a camera is. This policy was changed.
The sensor exchange to the second version is only free of charge for cameras purchased from an authorized dealer within 5 years.

If you have further questions, please send them to me and I will answer them.

By the way could you organize the prove of purchase from the previous owner of your Monochrome?
We would like to help you and with this prove of purchase we might still be in the goodwill period.

Mr. Ruud Peters will not answer your e mail, as he is no longer with Leica Camera.

With best regards

Sven Kupfer

[cid:image001.png@01D2334E.DF648C20]

Sven Kupfer

Leica Camera AG
Director Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany
Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
www.leica-camera.com<http://www.leica-camera.com>

Von: Kupfer, Sven
Gesendet: Dienstag, 17. September 2019 16:44
An: '[Name]' <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
Cc: Brand, Ursula <ursula.brand@leica-camera.com<mailto:ursula.brand@leica-camera.com>>; Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>; Masney, Kirstin <kirstin.masney@leica-camera.com<mailto:kirstin.masney@leica-camera.com>>; Wagner, Gerald <gerald.wagner@leica-camera.com<mailto:gerald.wagner@leica-camera.com>>; Dukek, Siegmund <siegmund.dukek@leica-camera.com<mailto:siegmund.dukek@leica-camera.com>>
Betreff: AW: Leica CEO Matthias Halch deleted the evidence

Dear T.C.,

you are in contact with customer care.

We are not the right persons for press communication.
If you wish to do an article we would ask you to link your contact from Hong Kong media to our communication department at the Headquarters or to our Hong Kong subsidiary.

A statement that the goodwill policy is unlimited was never made.
We still exchange the sensor free of charge for cameras younger than 5 years.
For cameras older than 5 years or products from not authorized dealers Leica still covers the labour costs for the sensor exchange under goodwill policy.

What we can see from our production records, is that the camera is older than 5 years and that the first owner was in Europe.
Nevertheless there is a chance that the camera was officially sold within the five year period to the first end customer.

If you could organize an official prove of purchase from the first owner, your camera might still be under goodwill policy.
For repairing under warranty or goodwill we need the prove of purchase from an authorized Leica dealer.

Please note that Leica products only are under warranty if they are purchased from authorized dealers. Attached there is the link to our warranty conditions.

https://uk.leica-camera.com/Warranty

Please let us know how we may proceed with your two lenses and your cameras.

With best regards

Sven Kupfer

[cid:image001.png@01D2334E.DF648C20]

Sven Kupfer

Leica Camera AG
Director Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany
Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
www.leica-camera.com<http://www.leica-camera.com>

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 16. September 2019 20:39
An: Kupfer, Sven Sven.Kupfer@leica-camera.com<mailto:Sven.Kupfer@leica-camera.com>
Cc: Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>>; Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>; Masney, Kirstin <Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>>; Wagner, Gerald <Gerald.Wagner@leica-camera.com<mailto:Gerald.Wagner@leica-camera.com>>
Betreff: Re: Leica CEO Matthias Halch deleted the evidence

Can you keep on answer the other questions? So that we can forward all your answers to the media in Hong Kong.

So before is unlimited, you change policy, then you delete the promise, is it right?

The question is, have you once ever promise it is unlimited?

Leica always promote as Leica is forever, now so many M system user using the bad quality camera, and then you change the policy as you wish, is this the Leica new Company culture?

Looking for your reply soon, and 9 one us want to talk to the Leica person in charge in HK, my phone number is+85269848888

On Mon, Sep 16, 2019 at 11:49 PM Kupfer, Sven <Sven.Kupfer@leica-camera.com<mailto:Sven.Kupfer@leica-camera.com>> wrote:
Dear T.C.

I am contacting you as my colleague Ms. Kirstin Masney is out of office for the next two weeks.

The text you are referring to was deleted because the sensor exchange under goodwill is no longer unlimited.
All customers who had registered their product and have given the permission to contact them were informed by email that from a certain point in time cameras older than five years will not have the sensor exchanged completely free of charge.

Nevertheless the sensor exchange for cameras older than 5 years is still under goodwill policy as the customer is paying for the sensor and Leica Camera takes the labour cost.
So Leica does not make profit out of a Sensor exchange. If you ever have the opportunity to visit our plant in Wetzlar we will totally open show you the process of exchanging the Sensor.

Customer Care is aware, that the sensor is an expensive part. Therefore we offer attractive upgrade options to later models no matter in what condition the M9 is.
I am sure that you were informed about this by our staff.

I hope I could answer the question why the text in this form is no longer published.

With best regards

Sven Kupfer

[cid:image001.png@01D2334E.DF648C20]

Sven Kupfer

Leica Camera AG
Director Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
www.leica-camera.com<http://www.leica-camera.com>

________________________________
Von: T.C
Gesendet: Sonntag, 15. September 2019 17:08:48 (UTC+01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien
An: '子超'; Coletta, Nadine; Vollert, Sven; 'douglas'; Brand, Ursula; 22327861@qq.com<mailto:22327861@qq.com>; Customercare CN; 'info'; 'info'; Paasch, Marita; 'repair'; 'sales'; 'cs'; 'nicedigital'; Steuer, Dennis; Customer Care HK; 'leicainfo'; 'technicalinfo'; Looke, Sandra; spareparts; 'info'; 'jboswell'; 'info'; 'jason.scott'; Schaedlich, Jochen
Cc: 'bcjones'; 'christian.wigand'; 'athina.reuter'; 'sara.soumillion'; 'lucia.caudet'; 'marietta.grammenou'; 'xavier.lao'; 'vera-jourova-contact'; 'renate.nikolay'; 'daniel.braun'; 'monika.ladmanova'; 'eduard.hulicius'; 'simona.constantin'; 'kevin.oconnell'; 'Miriam.HARTIEL'; 'anezka.machackova'; 'ronnie'; 'bhind'; 'Ardesa'; 'zhangjunfei1978'; 'info'; 'Christian.Spahr'; 'Sara.Soumillion'; 'Athina.Reuter'
Betreff: Re: Leica CEO Matthias Halch deleted the evidence
Dear Kirstin Masney,

This is my 11th email to Leica, but it’s pity, till now, you still avoid to answer the questions.

Have you read this link before?

https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors

[cid:image002.jpg@01D56F90.603138F0]

why your company deleted this?

Is the CEO force the staffs to cheat clients?

Please look at the following link or the attachment, how you promise, and how you cheating the clients now.

http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/

[cid:image003.jpg@01D56F90.603138F0]

https://petapixel.com/2014/12/10/leica-users-seeing-widespread-sensor-corrosion-issue-company-offers-free-replacements/

how is the integrity of your company or staff? Keep cheating?

Looking for your reply soon.

[cid:image004.jpg@01D56F90.603138F0]

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月11日 16:25

主题: Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion

Dear Kirstin Masney,

This is my 8th letter asking you,

Why you don’t inform the clines the CCD have false design before your selling the M camera?

The Leica just said:

If we know your CCD have so many problem,

Till now, you still have not answer this questions.

Looking for your reply soon, and stop cheating clients. Here’s what the Leica Exaggerated promotion:

Leica stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.

[cid:image005.jpg@01D56F90.603138F0]

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月11日 2:05

主题: Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge profits by maintenance costs.

Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and Dr. Andreas Kaufmann, and EU,
This is our 7th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.
[cid:image006.jpg@01D56F90.603138F0]
But, we have asked many times, the follow questions,

Three major demands:
1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.
2. Defraud consumers and publicly apologize for false advertising.
3. CEO Mr. Mathias Harsch needs to resign.

We looking for your reply soon.

Yours,

T.C ,

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月9日 0:26

Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,

This is our 5th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:
1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.
2. Defraud consumers and publicly apologize for false advertising.
3. CEO Mr. Mathias Harsch needs to resign.

We looking for your reply soon.

Yours,

T.C ,
who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月8日 5:22

主题: 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our 4th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:
1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.
2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,
who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月6日 20:48主题: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our third letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:
1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.
2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,
who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>> 于2019年9月6日周五 下午5:18写道：
Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.
If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.
The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.
The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the
manufacturer.
In such cases warranty claims have to be addressed with the seller/dealer.
In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.
You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:
•Cleaning and overhaul of the shutter cocking mechanisms
•Cleaning and maintenance/repair of the multifunction wheel
•Cleaning of the main switch and shutter speed dial
•Adjustment of the baseplate locking system
•Refurbishment of engravings
•Renewal of the protective film on the baseplate
•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /<https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g>

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>; Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>>; Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>; Paasch, Marita <Marita.Paasch@leica-camera.com<mailto:Marita.Paasch@leica-camera.com>>; Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>; Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>; Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>; Steuer, Dennis <dennis.steuer@leica-camera.com<mailto:dennis.steuer@leica-camera.com>>; Support@leica-camera.com<mailto:Support@leica-camera.com>; Looke, Sandra <Sandra.Looke@leica-camera.com<mailto:Sandra.Looke@leica-camera.com>>; spareparts <spareparts@leica-camera.com<mailto:spareparts@leica-camera.com>>; info@leica-store.hk<mailto:info@leica-store.hk>; jboswell@bbg.gov<mailto:jboswell@bbg.gov>; info@dw.de<mailto:info@dw.de>; readers.representative@latimes.com<mailto:readers.representative@latimes.com>; opinion@nytimes.com<mailto:opinion@nytimes.com>; ashley.vansant@thewashingtondailynews.com<mailto:ashley.vansant@thewashingtondailynews.com>; gina.lee@thewashingtondailynews.com<mailto:gina.lee@thewashingtondailynews.com>; kim.riggs@thewashingtondailynews.com<mailto:kim.riggs@thewashingtondailynews.com>; sylvester.rogers@thewashingtondailynews.com<mailto:sylvester.rogers@thewashingtondailynews.com>; amy.whitaker@thewashingtondailynews.com<mailto:amy.whitaker@thewashingtondailynews.com>; caleb.miller@thewashingtondailynews.com<mailto:caleb.miller@thewashingtondailynews.com>; spencer.stanley@thewashingtondailynews.com<mailto:spencer.stanley@thewashingtondailynews.com>; german.llodrat@thewashingtondailynews.com<mailto:german.llodrat@thewashingtondailynews.com>; cecilia.prokos@thewashingtondailynews.com<mailto:cecilia.prokos@thewashingtondailynews.com>; jason.scott@thewashingtondailynews.com<mailto:jason.scott@thewashingtondailynews.com>; david.cucchiara@thewashingtondailynews.com<mailto:david.cucchiara@thewashingtondailynews.com>; jonathan.rowe@thewashingtondailynews.com<mailto:jonathan.rowe@thewashingtondailynews.com>; \editor@people.com<mailto:editor@people.com>; caroline.hudson@thewashingtondailynews.com<mailto:caroline.hudson@thewashingtondailynews.com>; vail.rumley@thewashingtondailynews.com<mailto:vail.rumley@thewashingtondailynews.com>
Cc: 'info@ap.org<mailto:info@ap.org>，' <info@ap.org<mailto:info@ap.org>>; bluesky@tribune.com<mailto:bluesky@tribune.com>; bcjones@usatoday.com<mailto:bcjones@usatoday.com>; laturner@usatoday.com<mailto:laturner@usatoday.com>; dcarruth@usatoday.com<mailto:dcarruth@usatoday.com>; vbradley@usatoday.com<mailto:vbradley@usatoday.com>; rmensah@usatoday.com<mailto:rmensah@usatoday.com>; accuracy@usatoday.com<mailto:accuracy@usatoday.com>
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--
Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> 于2019年9月4日周三 下午9:59写道：
Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2019年9月4日周三 下午8:46写道：
Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#10 · 2019-09-20T17:20:43Z
From: teeseewoo@gmail.com
To: Sven.Kupfer@leica-camera.com
Subject: Re: Leica CEO Matthias Halch deleted the evidence

Attachments named in the archive: image002.jpg; image004.jpg; image003.jpg; image006.jpg; image001.png; image005.jpg; ANGjdJ_f5tgSrm5IGUuYKWub_MQ3ycakEikn72bb16QK-PECuHtilASLTxRVwng_Wdw_9zqltMSSoO527qQHMH3Q2-74R90i5qxkGLJ9JNKzSjbAOGNEK9i8dFnR6ZbDNyS-vgnSmOxvUCP_WAoKKtaiDvjQgEsA0r88i9VnSdbc2e0qufELHY7MFNP8cV1Q-oTN0ommwne2p3Q9araZF4UlZxUr7Zb2WFTpZ3thoQ; ANGjdJ-eZA7zkygZk-vNSNqkV7ga2PqGDq8PF3WRtFPVCFREP8nzrFWuYkK-mRYXV5LCsRCgZHy8ujqXCPNXfEAj0mj8K0gfGPv2vRgYlquVLDVycaAi7QPx_GlPk06Po_zB5twHK9G00elUO7zMKSh67xtJry8or_s7FKin14H6xS9deY3G

Dear Kupfer ,

I had M9, M240 and M-Monochrome, I like the Len 21mm most.

Change the ccd is so expensive, is that possible lower the price? And one
more question, if change the new ccd, how long it can the new CCD guarantee
again?

Thanks for your reply,

Yours sincerely,
TC from HK

On Fri, Sep 20, 2019 at 3:05 PM Kupfer, Sven <Sven.Kupfer@leica-camera.com>
wrote:

> Dear T.C.
>
>
>
> I am a big Leica Fan as well, that is why I drive from Switzerland to
> Wetzlar every week.
>
> I call a M240 and an M9 Monochrom my own. My favourite camera is the M9
> with the CCD in combination with my 1/50mm. I love the sound of the camera
> and I love the look of the pictures.
>
>
>
> And of course I want to keep you as a fan.
>
>
>
> The M9 sensor exchange is under strict monitoring thru our controlling and
> board, goodwill can only be performed by prove of purchase.
>
>
>
> I totally understand your frustration especially as an M9 owner.
>
> But to show you our goodwill I offer you to repair your M240 and your
> Summilux free of charge.
>
>
>
> Also if you decide to have your M9 Sensor exchanged you can choose a
> leather from our new Italian leathers in a large variety of colours.
>
> The program is not offered yet on the homepage, so you would be one of the
> first customers. If this is of interest I can forward pictures of the
> colours available.
>
>
>
> Best regards from Switzerland
>
>
>
> Sven
>
>
>
>
>
> [image: cid:image001.png@01D2334E.DF648C20]
>
>
>
> Sven Kupfer
>
>
>
> Leica Camera AG
>
> Director Customer Care
>
> Am Leitz-Park 5 / D-35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
> Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
>
> www.leica-camera.com
>
>
>
>
>
>
>
>
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com]
> *Gesendet:* Donnerstag, 19. September 2019 13:50
> *An:* Kupfer, Sven <Sven.Kupfer@leica-camera.com>
> *Betreff:* Re: Leica CEO Matthias Halch deleted the evidence
>
>
>
> Dear Sven Kupfer,
>
>
>
> Thanks for your sincerely reply. now I just reply to you.
>
>
>
> you said in the beginning, M9 goodwill action is not check how old the
> camera is, most of the media, and your sales promote as life long warranty
> as the CCD have some problems, and that's why I bought 3 Leica M cameras,
>
>
>
> all the time I kept believe Leica is a life long use camera, and Leica
> quality is really good and can use for long time.
>
>
>
> I fly to Leica company from Hong Kong twice, but for the second time, I
> get disappoint.
>
>
>
> All I need is just hope my broken Leicas can be fixed.
>
>
>
> my Monochrome is bought 4 years ago, I can not organize the prove of
> purchase, and the ccd is not broken in this year, should broken this years
> before.
>
>
>
> once upon a time, I'm the Leica fans, I love Leica, I hope you can help to
> fix the camera, and keep your Leica fans keep love it, not hate it.
>
>
>
> looking for your reply soon.
>
>
>
> Kupfer, Sven <Sven.Kupfer@leica-camera.com> 于2019年9月19日周四 下午5:24写道：
>
> Dear T.C.
>
>
>
> You keep writing to a large no. of people that you do not get answers.
>
> This is not true and harms my personal reputation within the company.
>
>
>
> You asked if Leica ever gave an unlimited lifetime warranty on M9, which I
> denied.
>
>
>
> · Leica never gave a lifetime warranty on the M9.
>
>
>
> In the beginning of the M9 goodwill action Leica did not check how old a
> camera is. This policy was changed.
>
> The sensor exchange to the second version is only free of charge for
> cameras purchased from an authorized dealer within 5 years.
>
>
>
> If you have further questions, please send them to me and I will answer
> them.
>
>
>
> By the way could you organize the prove of purchase from the previous
> owner of your Monochrome?
>
> We would like to help you and with this prove of purchase we might still
> be in the goodwill period.
>
>
>
> Mr. Ruud Peters will not answer your e mail, as he is no longer with Leica
> Camera.
>
>
>
> With best regards
>
>
>
> Sven Kupfer
>
>
>
>
>
>
>
>
>
> [image: cid:image001.png@01D2334E.DF648C20]
>
>
>
> Sven Kupfer
>
>
>
> Leica Camera AG
>
> Director Customer Care
>
> Am Leitz-Park 5 / D-35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
> Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
>
> www.leica-camera.com
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> *Von:* Kupfer, Sven
> *Gesendet:* Dienstag, 17. September 2019 16:44
> *An:* '[Name]' <teeseewoo@gmail.com>
> *Cc:* Brand, Ursula <ursula.brand@leica-camera.com>; Coletta, Nadine <
> Nadine.Coletta@leica-camera.com>; Masney, Kirstin <
> kirstin.masney@leica-camera.com>; Wagner, Gerald <
> gerald.wagner@leica-camera.com>; Dukek, Siegmund <
> siegmund.dukek@leica-camera.com>
> *Betreff:* AW: Leica CEO Matthias Halch deleted the evidence
>
>
>
> Dear T.C.,
>
>
>
> you are in contact with customer care.
>
>
>
> We are not the right persons for press communication.
>
> If you wish to do an article we would ask you to link your contact from
> Hong Kong media to our communication department at the Headquarters or to
> our Hong Kong subsidiary.
>
>
>
> A statement that the goodwill policy is unlimited was never made.
>
> We still exchange the sensor free of charge for cameras younger than 5
> years.
>
> For cameras older than 5 years or products from not authorized dealers
> Leica still covers the labour costs for the sensor exchange under goodwill
> policy.
>
>
>
> What we can see from our production records, is that the camera is older
> than 5 years and that the first owner was in Europe.
>
> Nevertheless there is a chance that the camera was officially sold within
> the five year period to the first end customer.
>
>
>
> If you could organize an official prove of purchase from the first owner,
> your camera might still be under goodwill policy.
>
> For repairing under warranty or goodwill we need the prove of purchase
> from an authorized Leica dealer.
>
>
>
> Please note that Leica products only are under warranty if they are
> purchased from authorized dealers. Attached there is the link to our
> warranty conditions.
>
>
>
> https://uk.leica-camera.com/Warranty
>
>
>
> Please let us know how we may proceed with your two lenses and your
> cameras.
>
>
>
> With best regards
>
>
>
> Sven Kupfer
>
>
>
>
>
> [image: cid:image001.png@01D2334E.DF648C20]
>
>
>
> Sven Kupfer
>
>
>
> Leica Camera AG
>
> Director Customer Care
>
> Am Leitz-Park 5 / D-35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
> Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
>
> www.leica-camera.com
>
>
>
>
>
>
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Montag, 16. September 2019 20:39
> *An:* Kupfer, Sven Sven.Kupfer@leica-camera.com
> *Cc:* Brand, Ursula <Ursula.Brand@leica-camera.com>; Coletta, Nadine <
> Nadine.Coletta@leica-camera.com>; Masney, Kirstin <
> Kirstin.Masney@leica-camera.com>; Wagner, Gerald <
> Gerald.Wagner@leica-camera.com>
> *Betreff:* Re: Leica CEO Matthias Halch deleted the evidence
>
>
>
> Can you keep on answer the other questions? So that we can forward all
> your answers to the media in Hong Kong.
>
>
>
> So before is unlimited, you change policy, then you delete the promise, is
> it right?
>
>
>
> The question is, have you once ever promise it is unlimited?
>
>
>
> Leica always promote as Leica is forever, now so many M system user using
> the bad quality camera, and then you change the policy as you wish, is this
> the Leica new Company culture?
>
>
>
> Looking for your reply soon, and 9 one us want to talk to the Leica person
> in charge in HK, my phone number is+85269848888
>
>
>
> On Mon, Sep 16, 2019 at 11:49 PM Kupfer, Sven <
> Sven.Kupfer@leica-camera.com> wrote:
>
> Dear T.C.
>
>
>
> I am contacting you as my colleague Ms. Kirstin Masney is out of office
> for the next two weeks.
>
>
>
> The text you are referring to was deleted because the sensor exchange
> under goodwill is no longer unlimited.
>
> All customers who had registered their product and have given the
> permission to contact them were informed by email that from a certain point
> in time cameras older than five years will not have the sensor exchanged
> completely free of charge.
>
>
>
> Nevertheless the sensor exchange for cameras older than 5 years is still
> under goodwill policy as the customer is paying for the sensor and Leica
> Camera takes the labour cost.
>
> So *Leica does not make profit out of a Sensor exchange*. If you ever
> have the opportunity to visit our plant in Wetzlar we will totally open
> show you the process of exchanging the Sensor.
>
>
>
> Customer Care is aware, that the sensor is an expensive part. Therefore we
> offer attractive upgrade options to later models no matter in what
> condition the M9 is.
>
> I am sure that you were informed about this by our staff.
>
>
>
> I hope I could answer the question why the text in this form is no longer
> published.
>
>
>
> With best regards
>
>
>
> Sven Kupfer
>
>
>
>
>
> [image: cid:image001.png@01D2334E.DF648C20]
>
>
>
> Sven Kupfer
>
>
>
> Leica Camera AG
>
> Director Customer Care
>
> Am Leitz-Park 5 / D-35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
> Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
>
> www.leica-camera.com
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> ------------------------------
>
> *Von:* T.C
> *Gesendet:* Sonntag, 15. September 2019 17:08:48 (UTC+01:00) Amsterdam,
> Berlin, Bern, Rom, Stockholm, Wien
> *An:* '子超'; Coletta, Nadine; Vollert, Sven; 'douglas'; Brand, Ursula;
> 22327861@qq.com; Customercare CN; 'info'; 'info'; Paasch, Marita;
> 'repair'; 'sales'; 'cs'; 'nicedigital'; Steuer, Dennis; Customer Care HK;
> 'leicainfo'; 'technicalinfo'; Looke, Sandra; spareparts; 'info';
> 'jboswell'; 'info'; 'jason.scott'; Schaedlich, Jochen
> *Cc:* 'bcjones'; 'christian.wigand'; 'athina.reuter'; 'sara.soumillion';
> 'lucia.caudet'; 'marietta.grammenou'; 'xavier.lao'; 'vera-jourova-contact';
> 'renate.nikolay'; 'daniel.braun'; 'monika.ladmanova'; 'eduard.hulicius';
> 'simona.constantin'; 'kevin.oconnell'; 'Miriam.HARTIEL';
> 'anezka.machackova'; 'ronnie'; 'bhind'; 'Ardesa'; 'zhangjunfei1978';
> 'info'; 'Christian.Spahr'; 'Sara.Soumillion'; 'Athina.Reuter'
> *Betreff:* Re: Leica CEO Matthias Halch deleted the evidence
>
> Dear Kirstin Masney,
>
>
>
> This is my *11th* email to Leica, but it’s pity, till now, you still
> avoid to answer the questions.
>
>
>
> Have you read this link before?
>
>
>
>
> https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors
>
>
>
>
>
> why your company deleted this?
>
>
>
> *Is the CEO force the staffs to cheat clients? *
>
>
>
> Please look at the following link or the attachment, how you promise, and
> how you cheating the clients now.
>
>
>
>
> http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/
>
>
>
>
>
>
> https://petapixel.com/2014/12/10/leica-users-seeing-widespread-sensor-corrosion-issue-company-offers-free-replacements/
>
>
>
> how is the integrity of your company or staff? Keep cheating?
>
>
>
> Looking for your reply soon.
>
>
>
>
>
> *发件人**:* T.C <teeseewoo@gmail.com>
> *发送时间**:* 2019年9月11日 16:25
>
> *主**题**:* Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion
>
>
>
> Dear Kirstin Masney,
>
>
>
> This is my *8th* letter asking you,
>
>
>
> *Why you don’t inform the clines the CCD have false design before your
> selling the M camera? *
>
>
>
> The Leica just said:
>
>
>
> If we know your CCD have so many problem,
>
>
>
> Till now, you still have not answer this questions.
>
>
>
> Looking for your reply soon, and stop cheating clients. Here’s what the
> Leica* Exaggerated promotion*:
>
>
>
> Leica stands for visual enjoyment and lasting value. Our approach and
> unique technical expertise make our optical instruments ideal companions,
> offering the *highest* possible reliability and durability. Even under
> extreme conditions such as severe temperature fluctuation or impact, our
> products exceed the highest expectations. All Leica cameras and lenses -
> all binoculars, spotting scopes and laser rangefinders - are the result of
> decades of experience, uncompromisingly high quality standards, and
> continuous development by innovative international teams made of both
> experts and users.
>
>
>
>
>
>
>
>
>
> *发件人**:* T.C <teeseewoo@gmail.com>
> *发送时间**:* 2019年9月11日 2:05
>
> *主**题**:* Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge
> profits by maintenance costs.
>
>
>
> Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and
> Dr. Andreas Kaufmann, and EU,
>
> This is our *7th* letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
> *3. CEO Mr. Mathias Harsch needs to resign. *
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
>
>
>
>
> *发件人**:* T.C <teeseewoo@gmail.com>
> *发送时间**:* 2019年9月9日 0:26
>
> *Re*: Leica CEO Matthias Harsch Selling CCD problematic cameras and
> making expensive annual maintenance fees for customers worldwide.
>
>
>
> Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,
>
>
>
> This is our *5th* letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
>
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
> *3. CEO Mr. Mathias Harsch needs to resign. *
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
> who own 3 bad Leica M-Camera, all of it had CCD problems.
>
>
>
>
>
>
>
> *发件人**:* T.C <teeseewoo@gmail.com>
> *发送时间**:* 2019年9月8日 5:22
>
> *主**题**:* 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras
> and making expensive annual maintenance fees for customers worldwide.
>
>
>
> Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,
>
>
>
> This is our *4th* letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
>
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
>
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
> who own 3 bad Leica M-Camera, all of it had CCD problems.
>
>
>
>
>
> *发件人**:* T.C <teeseewoo@gmail.com>
> *发送时间**:* 2019年9月6日 20:48*主**题**:* Re: Leica CEO Matthias Harsch Selling
> CCD problematic cameras and making expensive annual maintenance fees for
> customers worldwide.
>
>
>
> Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,
>
>
>
> This is our third letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
>
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
>
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
> who own 3 bad Leica M-Camera, all of it had CCD problems.
>
>
>
>
>
>
> *re:* Re: The Leica Camera seems Cheating Clients, Selling CCD
> problematic cameras and making expensive annual maintenance fees for
> customers worldwide.
>
>
>
> First of all, thank you for your reply. In order to be fair, we will
> forward your responding colleagues to the major media around the world,
> including all members of Congress in Germany.
>
> As you said in your reply, Leica has been replacing sensors for free for
> many years. Why? Because of the quality problem, all the Leica machines we
> purchased, the sensors have problems, and it is not a problem within five
> years, basically there are problems within three years.
>
> The following is my question for you, I hope you can prove the answer:
>
> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
> problems within three years.
> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
> know in advance that the sensor will be prone to problems? And more than
> 90% of the machines have problems?
> 3. Why do you know that when you make a profit in sales, you will not be
> charged for the beginning of 2017? Is there any difference between this and
> cheating?
> 4. My machine is in your factory for three years, and you have replaced
> the agent in Asia. I can't contact you for repair. I know that I am on a
> business trip to Germany and I got your factory in person, but
> unfortunately, I Another feeling of being cheated. I want to consult you
> again. Is there a problem with my machine in the factory for three years,
> or is it a problem after leaving the factory for 5 years?
> 5. Leica is deliberately selling a camera with a problematic CCD quality.
> Can it be forced to pay for expensive repairs every three years, in order
> to make a profit?
>
> Finally, as a consumer, you have always advertised that your quality is
> German quality, good quality, why do you never know that your CCD will have
> more than 90% chance of being bad in three years when you are selling?
> Lose, and then continue to charge fees? Do I have to pay you expensive
> repairs every three years and need to go to Germany in person to deal with
> them?
>
> If you have made it clear that your CCD is easy to break in 2014 and 2015
> sales, please provide your evidence.
>
> If there is no evidence, do you feel reasonable?
>
> Is this Leica's professional ethics?
>
> Is this your ethical standard?
>
> I look forward to your reply and hope that you will answer my relevant
> questions.
>
>
>
>
>
>
>
> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>
> Dear Sir,
>
>
>
> Thank you for your mail.
>
>
>
>
>
> In order to ensure fair and equal service to all our customers, we have
> specific policies regarding the pricing of our services.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer.
>
> If a product was purchased via an unauthorized channel or proof of
> purchase from an authorized dealer cannot be verified, regular repair
> charges apply.
>
> The terms of warranty as stated in our official documents apply
> internationally. Proof of purchase from an authorized dealer has to be
> provided.
>
> The standard LEICA product guarantee does not affect your statutory
> guarantee rights towards the distributor of your LEICA products but does
> not apply to the
>
> manufacturer.
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
> In the case of your camera, we sold it to Austria and the purchase receipt
> you have sent is in Chinese letters and not signed or stamped by any dealer.
>
> You may find all the stores / authorized dealers in Greater China on:
> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>
>
>
> Leica has been replacing sensors free of charge for some years now and
> only charged part for the material cost since 01.09.2017 for affected
> cameras older than 5 years. We did not come by this decision lightly, but
> are unable to continue this service any longer. Starting on 01.12.2018 a
> contribution of €1303 + VAT applies.
>
>
>
> Included in this programme is a free general overhaul of your Leica M
> camera and a one year warranty on the same terms as for new products. This
> offer expresses our commitment to conserving the value of the camera.
>
>
>
> The general overhaul of the Leica M camera includes the following items:
>
> •Cleaning and overhaul of the shutter cocking mechanisms
>
> •Cleaning and maintenance/repair of the multifunction wheel
>
> •Cleaning of the main switch and shutter speed dial
>
> •Adjustment of the baseplate locking system
>
> •Refurbishment of engravings
>
> •Renewal of the protective film on the baseplate
>
> •Maintenance/repair of viewfinder displays
>
>
>
> Upgrade options are still available. Instead of a sensor exchange we offer
> our customers the option to trade-in the affected camera and to purchase
> one of the selected camera models to the following attractive conditions.
> We informed you about this option with the estimate.
>
>
>
>
>
> Kind regards / 此致
>
>
>
> Customer Care
> U. Brand
>
>
>
> Tel.: +49 (0) 6441 2080 189
> Fax : +49 (0) 6441 2080 339
>
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A+35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
> customer.care@leica-camera.com
>
>

#11 · 2019-09-21T14:11:12Z
From: Sven.Kupfer@leica-camera.com
To: teeseewoo@gmail.com
Subject: AW: Leica CEO Matthias Halch deleted the evidence

Attachments named in the archive: image001.png; image002.jpg; image003.jpg; image004.jpg; image005.jpg; image006.jpg; ANGjdJ96zD39svkwRVswHlwSGudFjq7dNm_P8CAQF5SkwEJIOfvScWhPnUl2hJ1kdObznLStcG_W9YJ56M9tOv4Zp3cqilMcz5m4nNRSPuf2eBtLrz9Z9LH109mLIUltSZfM4_WItG6LRkeXvbTb5aTg_2JQonUdTghLHqO_Fw6BF5CEQgCO0QkVJJPjeZDTQogq3r9Vsrwvq1iYcBiXM7Uo5M_2bWZ9qIMh57QIO2vUiZgUJXNkQ5-PPKCEFP1XT5VRGFrGYZaBIUwc2Fo45efET0O6bubi6AFBqPhiwsp_H1B47gMSgsBb6D3N1OEHEVybiLiov2QX_FKlVePLgz-CXF1HNa1wlrzoyPuE_GZUxdzWTsEyR4xvJOG07hNEwzlI9_pRqbOGha1cCEsx; ANGjdJ9aJe

Dear TC,

the 21mm is a great lens especally for streetfotographie.
I mostly do portraits therefore I use the 50mm or the 75mm.

Unfortunatly the sensor exchange at a lower price is not possible. The warranty on every component we use for repair is 2 years.
No CCD Sensor of the second generation ever showed corrosion. We monitor this issue very closely. Every serial no. is recorded.
None of the second generation CCD Sensor ever was returned to Customer Care for corrosion issue.
Second Generation CCD Sensors cover glass is made from different Material which does not corrode.

Best regards Sven

[cid:image001.png@01D2334E.DF648C20]

Sven Kupfer

Leica Camera AG
Director Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany
Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
www.leica-camera.com

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 20. September 2019 19:21
An: Kupfer, Sven <Sven.Kupfer@leica-camera.com>
Betreff: Re: Leica CEO Matthias Halch deleted the evidence

Dear Kupfer ,

I had M9, M240 and M-Monochrome, I like the Len 21mm most.

Change the ccd is so expensive, is that possible lower the price? And one more question, if change the new ccd, how long it can the new CCD guarantee again?

Thanks for your reply,

Yours sincerely,
TC from HK

On Fri, Sep 20, 2019 at 3:05 PM Kupfer, Sven <Sven.Kupfer@leica-camera.com<mailto:Sven.Kupfer@leica-camera.com>> wrote:
Dear T.C.

I am a big Leica Fan as well, that is why I drive from Switzerland to Wetzlar every week.
I call a M240 and an M9 Monochrom my own. My favourite camera is the M9 with the CCD in combination with my 1/50mm. I love the sound of the camera and I love the look of the pictures.

And of course I want to keep you as a fan.

The M9 sensor exchange is under strict monitoring thru our controlling and board, goodwill can only be performed by prove of purchase.

I totally understand your frustration especially as an M9 owner.
But to show you our goodwill I offer you to repair your M240 and your Summilux free of charge.

Also if you decide to have your M9 Sensor exchanged you can choose a leather from our new Italian leathers in a large variety of colours.
The program is not offered yet on the homepage, so you would be one of the first customers. If this is of interest I can forward pictures of the colours available.

Best regards from Switzerland

Sven

[cid:image001.png@01D2334E.DF648C20]

Sven Kupfer

Leica Camera AG
Director Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
www.leica-camera.com<http://www.leica-camera.com>

Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Donnerstag, 19. September 2019 13:50
An: Kupfer, Sven <Sven.Kupfer@leica-camera.com<mailto:Sven.Kupfer@leica-camera.com>>
Betreff: Re: Leica CEO Matthias Halch deleted the evidence

Dear Sven Kupfer,

Thanks for your sincerely reply. now I just reply to you.

you said in the beginning, M9 goodwill action is not check how old the camera is, most of the media, and your sales promote as life long warranty as the CCD have some problems, and that's why I bought 3 Leica M cameras,

all the time I kept believe Leica is a life long use camera, and Leica quality is really good and can use for long time.

I fly to Leica company from Hong Kong twice, but for the second time, I get disappoint.

All I need is just hope my broken Leicas can be fixed.

my Monochrome is bought 4 years ago, I can not organize the prove of purchase, and the ccd is not broken in this year, should broken this years before.

once upon a time, I'm the Leica fans, I love Leica, I hope you can help to fix the camera, and keep your Leica fans keep love it, not hate it.

looking for your reply soon.

Kupfer, Sven <Sven.Kupfer@leica-camera.com<mailto:Sven.Kupfer@leica-camera.com>> 于2019年9月19日周四 下午5:24写道：
Dear T.C.

You keep writing to a large no. of people that you do not get answers.
This is not true and harms my personal reputation within the company.

You asked if Leica ever gave an unlimited lifetime warranty on M9, which I denied.

• Leica never gave a lifetime warranty on the M9.

In the beginning of the M9 goodwill action Leica did not check how old a camera is. This policy was changed.
The sensor exchange to the second version is only free of charge for cameras purchased from an authorized dealer within 5 years.

If you have further questions, please send them to me and I will answer them.

By the way could you organize the prove of purchase from the previous owner of your Monochrome?
We would like to help you and with this prove of purchase we might still be in the goodwill period.

Mr. Ruud Peters will not answer your e mail, as he is no longer with Leica Camera.

With best regards

Sven Kupfer

[cid:image001.png@01D2334E.DF648C20]

Sven Kupfer

Leica Camera AG
Director Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
www.leica-camera.com<http://www.leica-camera.com>

Von: Kupfer, Sven
Gesendet: Dienstag, 17. September 2019 16:44
An: '[Name]' <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
Cc: Brand, Ursula <ursula.brand@leica-camera.com<mailto:ursula.brand@leica-camera.com>>; Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>; Masney, Kirstin <kirstin.masney@leica-camera.com<mailto:kirstin.masney@leica-camera.com>>; Wagner, Gerald <gerald.wagner@leica-camera.com<mailto:gerald.wagner@leica-camera.com>>; Dukek, Siegmund <siegmund.dukek@leica-camera.com<mailto:siegmund.dukek@leica-camera.com>>
Betreff: AW: Leica CEO Matthias Halch deleted the evidence

Dear T.C.,

you are in contact with customer care.

We are not the right persons for press communication.
If you wish to do an article we would ask you to link your contact from Hong Kong media to our communication department at the Headquarters or to our Hong Kong subsidiary.

A statement that the goodwill policy is unlimited was never made.
We still exchange the sensor free of charge for cameras younger than 5 years.
For cameras older than 5 years or products from not authorized dealers Leica still covers the labour costs for the sensor exchange under goodwill policy.

What we can see from our production records, is that the camera is older than 5 years and that the first owner was in Europe.
Nevertheless there is a chance that the camera was officially sold within the five year period to the first end customer.

If you could organize an official prove of purchase from the first owner, your camera might still be under goodwill policy.
For repairing under warranty or goodwill we need the prove of purchase from an authorized Leica dealer.

Please note that Leica products only are under warranty if they are purchased from authorized dealers. Attached there is the link to our warranty conditions.

https://uk.leica-camera.com/Warranty

Please let us know how we may proceed with your two lenses and your cameras.

With best regards

Sven Kupfer

[cid:image001.png@01D2334E.DF648C20]

Sven Kupfer

Leica Camera AG
Director Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
www.leica-camera.com<http://www.leica-camera.com>

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 16. September 2019 20:39
An: Kupfer, Sven Sven.Kupfer@leica-camera.com<mailto:Sven.Kupfer@leica-camera.com>
Cc: Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>>; Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>; Masney, Kirstin <Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>>; Wagner, Gerald <Gerald.Wagner@leica-camera.com<mailto:Gerald.Wagner@leica-camera.com>>
Betreff: Re: Leica CEO Matthias Halch deleted the evidence

Can you keep on answer the other questions? So that we can forward all your answers to the media in Hong Kong.

So before is unlimited, you change policy, then you delete the promise, is it right?

The question is, have you once ever promise it is unlimited?

Leica always promote as Leica is forever, now so many M system user using the bad quality camera, and then you change the policy as you wish, is this the Leica new Company culture?

Looking for your reply soon, and 9 one us want to talk to the Leica person in charge in HK, my phone number is+85269848888

On Mon, Sep 16, 2019 at 11:49 PM Kupfer, Sven <Sven.Kupfer@leica-camera.com<mailto:Sven.Kupfer@leica-camera.com>> wrote:
Dear T.C.

I am contacting you as my colleague Ms. Kirstin Masney is out of office for the next two weeks.

The text you are referring to was deleted because the sensor exchange under goodwill is no longer unlimited.
All customers who had registered their product and have given the permission to contact them were informed by email that from a certain point in time cameras older than five years will not have the sensor exchanged completely free of charge.

Nevertheless the sensor exchange for cameras older than 5 years is still under goodwill policy as the customer is paying for the sensor and Leica Camera takes the labour cost.
So Leica does not make profit out of a Sensor exchange. If you ever have the opportunity to visit our plant in Wetzlar we will totally open show you the process of exchanging the Sensor.

Customer Care is aware, that the sensor is an expensive part. Therefore we offer attractive upgrade options to later models no matter in what condition the M9 is.
I am sure that you were informed about this by our staff.

I hope I could answer the question why the text in this form is no longer published.

With best regards

Sven Kupfer

[cid:image001.png@01D2334E.DF648C20]

Sven Kupfer

Leica Camera AG
Director Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
www.leica-camera.com<http://www.leica-camera.com>

________________________________
Von: T.C
Gesendet: Sonntag, 15. September 2019 17:08:48 (UTC+01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien
An: '子超'; Coletta, Nadine; Vollert, Sven; 'douglas'; Brand, Ursula; 22327861@qq.com<mailto:22327861@qq.com>; Customercare CN; 'info'; 'info'; Paasch, Marita; 'repair'; 'sales'; 'cs'; 'nicedigital'; Steuer, Dennis; Customer Care HK; 'leicainfo'; 'technicalinfo'; Looke, Sandra; spareparts; 'info'; 'jboswell'; 'info'; 'jason.scott'; Schaedlich, Jochen
Cc: 'bcjones'; 'christian.wigand'; 'athina.reuter'; 'sara.soumillion'; 'lucia.caudet'; 'marietta.grammenou'; 'xavier.lao'; 'vera-jourova-contact'; 'renate.nikolay'; 'daniel.braun'; 'monika.ladmanova'; 'eduard.hulicius'; 'simona.constantin'; 'kevin.oconnell'; 'Miriam.HARTIEL'; 'anezka.machackova'; 'ronnie'; 'bhind'; 'Ardesa'; 'zhangjunfei1978'; 'info'; 'Christian.Spahr'; 'Sara.Soumillion'; 'Athina.Reuter'
Betreff: Re: Leica CEO Matthias Halch deleted the evidence
Dear Kirstin Masney,

This is my 11th email to Leica, but it’s pity, till now, you still avoid to answer the questions.

Have you read this link before?

https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors

[cid:image002.jpg@01D57097.2E1F8D50]

why your company deleted this?

Is the CEO force the staffs to cheat clients?

Please look at the following link or the attachment, how you promise, and how you cheating the clients now.

http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/

[cid:image003.jpg@01D57097.2E1F8D50]

https://petapixel.com/2014/12/10/leica-users-seeing-widespread-sensor-corrosion-issue-company-offers-free-replacements/

how is the integrity of your company or staff? Keep cheating?

Looking for your reply soon.

[cid:image004.jpg@01D57097.2E1F8D50]

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月11日 16:25

主题: Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion

Dear Kirstin Masney,

This is my 8th letter asking you,

Why you don’t inform the clines the CCD have false design before your selling the M camera?

The Leica just said:

If we know your CCD have so many problem,

Till now, you still have not answer this questions.

Looking for your reply soon, and stop cheating clients. Here’s what the Leica Exaggerated promotion:

Leica stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.

[cid:image005.jpg@01D57097.2E1F8D50]

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月11日 2:05

主题: Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge profits by maintenance costs.

Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and Dr. Andreas Kaufmann, and EU,
This is our 7th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.
[cid:image006.jpg@01D57097.2E1F8D50]
But, we have asked many times, the follow questions,

Three major demands:
1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.
2. Defraud consumers and publicly apologize for false advertising.
3. CEO Mr. Mathias Harsch needs to resign.

We looking for your reply soon.

Yours,

T.C ,

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月9日 0:26

Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,

This is our 5th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:
1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.
2. Defraud consumers and publicly apologize for false advertising.
3. CEO Mr. Mathias Harsch needs to resign.

We looking for your reply soon.

Yours,

T.C ,
who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月8日 5:22

主题: 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our 4th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:
1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.
2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,
who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月6日 20:48主题: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our third letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:
1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.
2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,
who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>> 于2019年9月6日周五 下午5:18写道：
Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.
If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.
The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.
The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the
manufacturer.
In such cases warranty claims have to be addressed with the seller/dealer.
In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.
You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:
•Cleaning and overhaul of the shutter cocking mechanisms
•Cleaning and maintenance/repair of the multifunction wheel
•Cleaning of the main switch and shutter speed dial
•Adjustment of the baseplate locking system
•Refurbishment of engravings
•Renewal of the protective film on the baseplate
•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#12 · 2020-06-23T13:22:58Z
From: teeseewoo@gmail.com
To: 49564430@qq.com, sven.vollert@leica-camera.com, douglas@f22.com, Ursula.Brand-Gerheim@leica-camera.com, 22327861@qq.com, customercare.cn@leica-camera.com, info@leicasportoptics.com, info@tincheungcamera.com.hk, Marita.Paasch@leica-camera.com, repair@leicacamerausa.com, sales@delonphoto.com, cs@mtoptics.com, nicedigital@macau.ctm.net, dennis.steuer@leica-camera.com, customercare.hk@leica-camera.com, leicainfo@mbooth.com, technicalinfo@leicacamerausa.com, sandra.looke@leica-camera.com, spareparts@leica-camera.com, info@leica-store.hk, jboswell@bbg.gov, info@dw.de, jason.scott@thewashingtondailynews.com, christian.rinker@leica-camera.com
Cc: bcjones@usatoday.com, christian.wigand@ec.europa.eu, athina.reuter@ec.europa.eu, sara.soumillion@ec.europa.eu, lucia.caudet@ec.europa.eu, marietta.grammenou@ec.europa.eu, xavier.lao@gmail.com, vera-jourova-contact@ec.europa.eu, renate.nikolay@ec.europa.eu, daniel.braun@ec.europa.eu, monika.ladmanova@ec.europa.eu, eduard.hulicius@ec.europa.eu, simona.constantin@ec.europa.eu, kevin.oconnell@ec.europa.eu, Miriam.HARTIEL@ec.europa.eu, anezka.machackova@ec.europa.eu, ronnie@4h.co.il, bhind@intnet.mu, Ardesa@ardesa.com, zhangjunfei1978@163.com, info@balticoptics.lv, Christian.Spahr@ec.europa.eu, Sara.Soumillion@ec.europa.eu, Athina.Reuter@ec.europa.eu
Subject: Re: Leica CEO Matthias Halch deleted the evidence

Attachments named in the archive: image006.jpg; image007.jpg; image008.jpg; image009.jpg; image010.jpg; image.png; ANGjdJ9vGZGcnE9nPYH5_X5kIXYPBycHkUHZo5gF1NCFh-b0xcyxBOVh2wyZPGRtEVSWAhAwKy5aAjdWTgFdkHYd9-XhfbJ7Prigklc6lnk1_wfp_eo54oiaCAUuAxa-Uqc8uNSUVuuoH5CnKk1APVdjTGF3WlMqC1g7j3q-U6tolu4fJoEWMalEbSlPc2LzTODFEVT97SnNNfWAP5vvAbjQBXY4Dj2xuYPvqPtNvbazi61Vt2tpU8l-9Xg9-_vFGnLcBeRqqfq6rxWqxvv6o22zr_ZM-829yPul7C_xkqJZjcgzBCCwec-6dqPs2TFzxLPYNQI1BVq_12rQ0Sa6fHEBWeqGWL23elFqrLT7raQekeOyhbD6YQ382FIJ6gY1_JYChgcbIwtjtQYegN6W; ANGjdJ_qWe-sm

Dear Kirstin Masney,

 This is my *12th* email to Leica, but it’s pity, till now, you still avoid
to answer the questions.

till now, we still can not open the following link,
https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors
can you re-open the link for us, and why you delete what you promise?

looking forward to your reply soon.

many thanks

[image: image.png]

T.C <teeseewoo@gmail.com> 于2019年9月15日周日 下午11:08写道：

> Dear Kirstin Masney,
>
>
>
> This is my *11th* email to Leica, but it’s pity, till now, you still
> avoid to answer the questions.
>
>
>
> Have you read this link before?
>
>
>
>
> https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors
>
>
>
>
>
> why your company deleted this?
>
>
>
> *Is the CEO force the staffs to cheat clients? *
>
>
>
> Please look at the following link or the attachment, how you promise, and
> how you cheating the clients now.
>
>
>
>
> http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/
>
>
>
>
>
>
> https://petapixel.com/2014/12/10/leica-users-seeing-widespread-sensor-corrosion-issue-company-offers-free-replacements/
>
>
>
> how is the integrity of your company or staff? Keep cheating?
>
>
>
> Looking for your reply soon.
>
>
>
>
>
> *发件人:* T.C <teeseewoo@gmail.com>
> *发送时间:* 2019年9月11日 16:25
>
> *主题:* Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion
>
>
>
> Dear Kirstin Masney,
>
>
>
> This is my *8th* letter asking you,
>
>
>
> *Why you don’t inform the clines the CCD have false design before your
> selling the M camera? *
>
>
>
> The Leica just said:
>
>
>
> If we know your CCD have so many problem,
>
>
>
> Till now, you still have not answer this questions.
>
>
>
> Looking for your reply soon, and stop cheating clients. Here’s what the
> Leica* Exaggerated promotion*:
>
>
>
> Leica stands for visual enjoyment and lasting value. Our approach and
> unique technical expertise make our optical instruments ideal companions,
> offering the *highest* possible reliability and durability. Even under
> extreme conditions such as severe temperature fluctuation or impact, our
> products exceed the highest expectations. All Leica cameras and lenses -
> all binoculars, spotting scopes and laser rangefinders - are the result of
> decades of experience, uncompromisingly high quality standards, and
> continuous development by innovative international teams made of both
> experts and users.
>
>
>
>
>
>
>
>
>
> *发件人:* T.C <teeseewoo@gmail.com>
> *发送时间:* 2019年9月11日 2:05
>
> *主题:* Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge
> profits by maintenance costs.
>
>
>
> Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and
> Dr. Andreas Kaufmann, and EU,
>
> This is our *7th* letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
> *3. CEO Mr. Mathias Harsch needs to resign. *
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
>
>
>
>
> *发件人:* T.C <teeseewoo@gmail.com>
> *发送时间:* 2019年9月9日 0:26
>
> *Re*: Leica CEO Matthias Harsch Selling CCD problematic cameras and
> making expensive annual maintenance fees for customers worldwide.
>
>
>
> Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,
>
>
>
> This is our *5th* letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
>
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
> *3. CEO Mr. Mathias Harsch needs to resign. *
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
> who own 3 bad Leica M-Camera, all of it had CCD problems.
>
>
>
>
>
>
>
> *发件人:* T.C <teeseewoo@gmail.com>
> *发送时间:* 2019年9月8日 5:22
>
> *主题:* 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and
> making expensive annual maintenance fees for customers worldwide.
>
>
>
> Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,
>
>
>
> This is our *4th* letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
>
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
>
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
> who own 3 bad Leica M-Camera, all of it had CCD problems.
>
>
>
>
>
> *发件人:* T.C <teeseewoo@gmail.com>
> *发送时间:* 2019年9月6日 20:48*主题:* Re: Leica CEO Matthias Harsch Selling CCD
> problematic cameras and making expensive annual maintenance fees for
> customers worldwide.
>
>
>
> Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,
>
>
>
> This is our third letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
>
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
>
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
> who own 3 bad Leica M-Camera, all of it had CCD problems.
>
>
>
>
>
>
> *re:* Re: The Leica Camera seems Cheating Clients, Selling CCD
> problematic cameras and making expensive annual maintenance fees for
> customers worldwide.
>
>
>
> First of all, thank you for your reply. In order to be fair, we will
> forward your responding colleagues to the major media around the world,
> including all members of Congress in Germany.
>
> As you said in your reply, Leica has been replacing sensors for free for
> many years. Why? Because of the quality problem, all the Leica machines we
> purchased, the sensors have problems, and it is not a problem within five
> years, basically there are problems within three years.
>
> The following is my question for you, I hope you can prove the answer:
>
> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
> problems within three years.
> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
> know in advance that the sensor will be prone to problems? And more than
> 90% of the machines have problems?
> 3. Why do you know that when you make a profit in sales, you will not be
> charged for the beginning of 2017? Is there any difference between this and
> cheating?
> 4. My machine is in your factory for three years, and you have replaced
> the agent in Asia. I can't contact you for repair. I know that I am on a
> business trip to Germany and I got your factory in person, but
> unfortunately, I Another feeling of being cheated. I want to consult you
> again. Is there a problem with my machine in the factory for three years,
> or is it a problem after leaving the factory for 5 years?
> 5. Leica is deliberately selling a camera with a problematic CCD quality.
> Can it be forced to pay for expensive repairs every three years, in order
> to make a profit?
>
> Finally, as a consumer, you have always advertised that your quality is
> German quality, good quality, why do you never know that your CCD will have
> more than 90% chance of being bad in three years when you are selling?
> Lose, and then continue to charge fees? Do I have to pay you expensive
> repairs every three years and need to go to Germany in person to deal with
> them?
>
> If you have made it clear that your CCD is easy to break in 2014 and 2015
> sales, please provide your evidence.
>
> If there is no evidence, do you feel reasonable?
>
> Is this Leica's professional ethics?
>
> Is this your ethical standard?
>
> I look forward to your reply and hope that you will answer my relevant
> questions.
>
>
>
>
>
>
>
> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>
> Dear Sir,
>
>
>
> Thank you for your mail.
>
>
>
>
>
> In order to ensure fair and equal service to all our customers, we have
> specific policies regarding the pricing of our services.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer.
>
> If a product was purchased via an unauthorized channel or proof of
> purchase from an authorized dealer cannot be verified, regular repair
> charges apply.
>
> The terms of warranty as stated in our official documents apply
> internationally. Proof of purchase from an authorized dealer has to be
> provided.
>
> The standard LEICA product guarantee does not affect your statutory
> guarantee rights towards the distributor of your LEICA products but does
> not apply to the
>
> manufacturer.
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
> In the case of your camera, we sold it to Austria and the purchase receipt
> you have sent is in Chinese letters and not signed or stamped by any dealer.
>
> You may find all the stores / authorized dealers in Greater China on:
> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>
>
>
> Leica has been replacing sensors free of charge for some years now and
> only charged part for the material cost since 01.09.2017 for affected
> cameras older than 5 years. We did not come by this decision lightly, but
> are unable to continue this service any longer. Starting on 01.12.2018 a
> contribution of €1303 + VAT applies.
>
>
>
> Included in this programme is a free general overhaul of your Leica M
> camera and a one year warranty on the same terms as for new products. This
> offer expresses our commitment to conserving the value of the camera.
>
>
>
> The general overhaul of the Leica M camera includes the following items:
>
> •Cleaning and overhaul of the shutter cocking mechanisms
>
> •Cleaning and maintenance/repair of the multifunction wheel
>
> •Cleaning of the main switch and shutter speed dial
>
> •Adjustment of the baseplate locking system
>
> •Refurbishment of engravings
>
> •Renewal of the protective film on the baseplate
>
> •Maintenance/repair of viewfinder displays
>
>
>
> Upgrade options are still available. Instead of a sensor exchange we offer
> our customers the option to trade-in the affected camera and to purchase
> one of the selected camera models to the following attractive conditions.
> We informed you about this option with the estimate.
>
>
>
>
>
> Kind regards / 此致
>
>
>
> Customer Care
> U. Brand
>
>
>
> Tel.: +49 (0) 6441 2080 189
> Fax : +49 (0) 6441 2080 339
> customer.care@leica-camera.com
>
>
>
>
>
> Leica Camera AG
> Customer Care/ Am Leitz-Park 5 /
> 35578 Wetzlar / Germany
>
> http://de.leica-camera.com/home/
>
>
>
>
>
>
>
>
>
>
>
> *Von:* T.C [mailto:teeseewoo@gmail.com]
> *Gesendet:* Donnerstag, 5. September 2019 23:22
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer,
> Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke,
> Sandra <Sandra.Looke@leica-camera.com>; spareparts <
> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
> ashley.vansant@thewashingtondailynews.com;
> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
> sylvester.rogers@thewashingtondailynews.com;
> amy.whitaker@thewashingtondailynews.com;
> caleb.miller@thewashingtondailynews.com;
> spencer.stanley@thewashingtondailynews.com;
> german.llodrat@thewashingtondailynews.com;
> cecilia.prokos@thewashingtondailynews.com;
> jason.scott@thewashingtondailynews.com;
> david.cucchiara@thewashingtondailynews.com;
> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
> caroline.hudson@thewashingtondailynews.com;
> vail.rumley@thewashingtondailynews.com
> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
> *Betreff:* The Leica Camera seems Cheating Clients.
>
>
>
> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany,
> has promised consumers that the CCD for digital camera M-System is lifetime
> warranty and claims to be of high quality.
>
>
>
> In fact, within five years, I personally went to the headquarters of the
> Leica company in Germany, and the problems of the camera have been
> repeatedly and repeatedly, based on the high maintenance costs.
>
>
>
> Everything promised before, with the change of the agency, Leica's German
> headquarters also hopes that the customer's promised lifetime maintenance
> will become a fee-based repair under the overlord clause. The high-quality
> camera promised before will become damaged every year. Cameras, and camera
> quality issues are endless.
>
>
>
> Why is the quality of the camera so low? Why are you constantly promoting
> high quality cameras?
>
>
>
> I have written to Leica's public relations department many times, and I
> have not received a clear answer so far.
>
>
>
> Therefore, I hope to disclose this letter to the media and hope that Leica
> can publicly answer the quality of the camera.
>
>
>
> And more than a few hundred people, in Hong Kong, Taiwan, Macau and
> mainland China, have received public notice from Leica that they will
> guarantee the CCD warranty of the Leica M-System camera for life, but the
> fact is that Leica can always Change the promise, what is the difference
> between this deception?
>
>
>
> I look forward to the positive response from Leica, and don't evade the
> problem.
>
>
>
> Yours, Sincerely.
>
>
>
> --
>
> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
> M-System der Digitalkamera lebenslange Garantie bietet und von hoher
> Qualität sein soll.
>
>
>
> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz
> der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera
> sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.
>
>
>
> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge
> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera,
> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
> Kameraqualität sind endlos.
>
>
>
> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
> hochwertige Kameras?
>
>
>
> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
> keine klare Antwort erhalten.
>
>
>
> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe,
> dass Leica die Qualität der Kamera öffentlich beantworten kann.
>
>
>
> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in
> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
>
>
>
> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem
> nicht aus.
>
>
>
> Ihre
>
>
>
>
>
> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
>
> Can you tell me what's the authorized dealer in China and Hong Kong?
>
>
>
> some media in Hong Kong want to report the Leica quality.
>
>
>
> In fact, my M9 and M Monochrome did not change for one time, and it broken
> long time ago ,not this time only. I even don't know it's already broken.
>
>
>
> Me, and the Leica Fans Association in Hong Kong, will go to the Official
> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
> don‘’t inform us before the Leica sell the product.
>
>
>
> most of us have more than 3 Leica machines, but it's pity we all
> disappeared these days.
>
>
>
> Looking for your reply soon.
>
>
>
> Yours sincerely
>
>
>
> T.C
>
>
>
>
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
>
> Dear Mr. Wu,
>
>
>
> Thank you for providing us the proof of purchase.
>
>
>
> Unfortunately, the purchase invoice and receipt provided below are not
> acknowledgeable.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer. If a
> product was purchased via an unauthorized channel or proof of purchase
> from an authorized dealer cannot be verified, regular repair charges apply.
>
>
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
>
>
> Thank you for understanding.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ********************************************************
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Dienstag, 3. September 2019 08:36
> *An:* CustomerCare <Customer.Care@leica-camera.com>
> *Betreff:* Re: LEICA-estimate 1058152
>
>
>
>
>
>
>
>
>
>
>
> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>
> Dear Leica Customer,
>
> Your order confirmation/estimate for the above listed service order
> number can be found in the attachment.
>
> You can track the status of your service order anytime under the
> following link:
>
> http://repair.leica-camera.com/service/repairtracking/index.html
>
> If you need further assistance, please contact:
>
> Customer.Care@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
> Kind Regards
>
> Leica Camera AG
> Customer Care
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>

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06/23/20,
09:22:52 PM

#13 · 2020-06-23T13:23:15Z
From: postmaster@leica-camera.com
To: teeseewoo@gmail.com
Subject: Unzustellbar: Re: Leica CEO Matthias Halch deleted the evidence

Attachments named in the archive: image006.jpg; image007.jpg; image008.jpg; image009.jpg; image010.jpg; image.png; ANGjdJ9dhuZa8qC8aWvVkVLWyrX6sF_wglw7yXQEPn5PCuVAMXDfUFaWHUDRdOq6JnBQm4ERB1X1ufL3qaqA0LJByWnBt-CYbGi1hXS4iueMPWxj2N3GQDK5VUGzYMVEOVEDtKH8g4lVYXOrNLMfNw7tmiQCLdQKFzW7E5K32ouMUBxCCRGoX9j2AzgKHbk3uo7NaCNGN_9mkxEhJOU5QHdZBteVzSJkz86zg35lQMzHPyl32hh0ODlMRJX5a1Q7uo4btlWT-1xWI_xnlU7wz4uH2hVaF8chEhrHGC_dHpldIH6cw6z3oIW2NET77XbYS5WB_SpgvMxMWZ4vNZZYzxqJZlw8knwWm6HDItf2F8oygT4hKiE4CgI1lpoFxCc9lqL5nmv4fck9RjKDFeen; ANGjdJ8nDRGEM

Fehler bei der Nachrichtenzustellung an folgende Empfänger oder Gruppen:

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Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

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From: [Name] <teeseewoo@gmail.com>
Date: Tue, 23 Jun 2020 21:22:58 +0800
Message-ID: <CAK3OhgCpnvQJNki4MMD=Yf-XTgSepkW_z=_VJa7e2ZVh2TAw0Q@mail.gmail.com>
Subject: Re: Leica CEO Matthias Halch deleted the evidence
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        Ursula.Brand-Gerheim <Ursula.Brand-Gerheim@leica-camera.com>,
        =?UTF-8?B?6ZmG5Y2a5paH?= <22327861@qq.com>, customercare.cn
        <customercare.cn@leica-camera.com>, info <info@leicasportoptics.com>, info
        <info@tincheungcamera.com.hk>, Marita.Paasch
        <Marita.Paasch@leica-camera.com>, repair <repair@leicacamerausa.com>, sales
        <sales@delonphoto.com>, cs <cs@mtoptics.com>, nicedigital
        <nicedigital@macau.ctm.net>, dennis.steuer <dennis.steuer@leica-camera.com>,
        customercare.hk <customercare.hk@leica-camera.com>, leicainfo
        <leicainfo@mbooth.com>, technicalinfo <technicalinfo@leicacamerausa.com>,
        sandra.looke <sandra.looke@leica-camera.com>, spareparts
        <spareparts@leica-camera.com>, info <info@leica-store.hk>, jboswell
        <jboswell@bbg.gov>, info <info@dw.de>, jason.scott
        <jason.scott@thewashingtondailynews.com>, christian.rinker
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Dear Kirstin Masney,

 This is my *12th* email to Leica, but it’s pity, till now, you still avoid
to answer the questions.

till now, we still can not open the following link,
https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors
can you re-open the link for us, and why you delete what you promise?

looking forward to your reply soon.

many thanks

[image: image.png]

T.C <teeseewoo@gmail.com> 于2019年9月15日周日 下午11:08写道：

> Dear Kirstin Masney,
>
>
>
> This is my *11th* email to Leica, but it’s pity, till now, you still
> avoid to answer the questions.
>
>
>
> Have you read this link before?
>
>
>
>
> https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors
>
>
>
>
>
> why your company deleted this?
>
>
>
> *Is the CEO force the staffs to cheat clients? *
>
>
>
> Please look at the following link or the attachment, how you promise, and
> how you cheating the clients now.
>
>
>
>
> http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/
>
>
>
>
>
>
> https://petapixel.com/2014/12/10/leica-users-seeing-widespread-sensor-corrosion-issue-company-offers-free-replacements/
>
>
>
> how is the integrity of your company or staff? Keep cheating?
>
>
>
> Looking for your reply soon.
>
>
>
>
>
> *发件人:* T.C <teeseewoo@gmail.com>
> *发送时间:* 2019年9月11日 16:25
>
> *主题:* Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion
>
>
>
> Dear Kirstin Masney,
>
>
>
> This is my *8th* letter asking you,
>
>
>
> *Why you don’t inform the clines the CCD have false design before your
> selling the M camera? *
>
>
>
> The Leica just said:
>
>
>
> If we know your CCD have so many problem,
>
>
>
> Till now, you still have not answer this questions.
>
>
>
> Looking for your reply soon, and stop cheating clients. Here’s what the
> Leica* Exaggerated promotion*:
>
>
>
> Leica stands for visual enjoyment and lasting value. Our approach and
> unique technical expertise make our optical instruments ideal companions,
> offering the *highest* possible reliability and durability. Even under
> extreme conditions such as severe temperature fluctuation or impact, our
> products exceed the highest expectations. All Leica cameras and lenses -
> all binoculars, spotting scopes and laser rangefinders - are the result of
> decades of experience, uncompromisingly high quality standards, and
> continuous development by innovative international teams made of both
> experts and users.
>
>
>
>
>
>
>
>
>
> *发件人:* T.C <teeseewoo@gmail.com>
> *发送时间:* 2019年9月11日 2:05
>
> *主题:* Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge
> profits by maintenance costs.
>
>
>
> Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and
> Dr. Andreas Kaufmann, and EU,
>
> This is our *7th* letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
> *3. CEO Mr. Mathias Harsch needs to resign. *
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
>
>
>
>
> *发件人:* T.C <teeseewoo@gmail.com>
> *发送时间:* 2019年9月9日 0:26
>
> *Re*: Leica CEO Matthias Harsch Selling CCD problematic cameras and
> making expensive annual maintenance fees for customers worldwide.
>
>
>
> Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,
>
>
>
> This is our *5th* letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
>
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
> *3. CEO Mr. Mathias Harsch needs to resign. *
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
> who own 3 bad Leica M-Camera, all of it had CCD problems.
>
>
>
>
>
>
>
> *发件人:* T.C <teeseewoo@gmail.com>
> *发送时间:* 2019年9月8日 5:22
>
> *主题:* 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and
> making expensive annual maintenance fees for customers worldwide.
>
>
>
> Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,
>
>
>
> This is our *4th* letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
>
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
>
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
> who own 3 bad Leica M-Camera, all of it had CCD problems.
>
>
>
>
>
> *发件人:* T.C <teeseewoo@gmail.com>
> *发送时间:* 2019年9月6日 20:48*主题:* Re: Leica CEO Matthias Harsch Selling CCD
> problematic cameras and making expensive annual maintenance fees for
> customers worldwide.
>
>
>
> Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,
>
>
>
> This is our third letter to Leica Camera, which said:” stands for visual
> enjoyment and lasting value. Our approach and unique technical expertise
> make our optical instruments ideal companions, offering the highest
> possible reliability and durability. Even under extreme conditions such as
> severe temperature fluctuation or impact, our products exceed the highest
> expectations. All Leica cameras and lenses - all binoculars, spotting
> scopes and laser rangefinders - are the result of decades of experience,
> uncompromisingly high quality standards, and continuous development by
> innovative international teams made of both experts and users.”.
>
>
>
> But, we have asked many times, the follow questions,
>
>
>
> Three major demands:
>
> *1. Disclose the bad machine data of the M series camera. According to
> incomplete statistics from enthusiast associations, more than 98% of users
> are forced to change CCDs continuously due to CCD quality problems, and
> even pay a single maintenance fee of more than 1000 euros.*
>
> *2. Defraud consumers and publicly apologize for false advertising.*
>
>
>
>
>
> We looking for your reply soon.
>
>
>
> Yours,
>
>
>
> T.C ,
>
> who own 3 bad Leica M-Camera, all of it had CCD problems.
>
>
>
>
>
>
> *re:* Re: The Leica Camera seems Cheating Clients, Selling CCD
> problematic cameras and making expensive annual maintenance fees for
> customers worldwide.
>
>
>
> First of all, thank you for your reply. In order to be fair, we will
> forward your responding colleagues to the major media around the world,
> including all members of Congress in Germany.
>
> As you said in your reply, Leica has been replacing sensors for free for
> many years. Why? Because of the quality problem, all the Leica machines we
> purchased, the sensors have problems, and it is not a problem within five
> years, basically there are problems within three years.
>
> The following is my question for you, I hope you can prove the answer:
>
> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
> problems within three years.
> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
> know in advance that the sensor will be prone to problems? And more than
> 90% of the machines have problems?
> 3. Why do you know that when you make a profit in sales, you will not be
> charged for the beginning of 2017? Is there any difference between this and
> cheating?
> 4. My machine is in your factory for three years, and you have replaced
> the agent in Asia. I can't contact you for repair. I know that I am on a
> business trip to Germany and I got your factory in person, but
> unfortunately, I Another feeling of being cheated. I want to consult you
> again. Is there a problem with my machine in the factory for three years,
> or is it a problem after leaving the factory for 5 years?
> 5. Leica is deliberately selling a camera with a problematic CCD quality.
> Can it be forced to pay for expensive repairs every three years, in order
> to make a profit?
>
> Finally, as a consumer, you have always advertised that your quality is
> German quality, good quality, why do you never know that your CCD will have
> more than 90% chance of being bad in three years when you are selling?
> Lose, and then continue to charge fees? Do I have to pay you expensive
> repairs every three years and need to go to Germany in person to deal with
> them?
>
> If you have made it clear that your CCD is easy to break in 2014 and 2015
> sales, please provide your evidence.
>
> If there is no evidence, do you feel reasonable?
>
> Is this Leica's professional ethics?
>
> Is this your ethical standard?
>
> I look forward to your reply and hope that you will answer my relevant
> questions.
>
>
>
>
>
>
>
> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>
> Dear Sir,
>
>
>
> Thank you for your mail.
>
>
>
>
>
> In order to ensure fair and equal service to all our customers, we have
> specific policies regarding the pricing of our services.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer.
>
> If a product was purchased via an unauthorized channel or proof of
> purchase from an authorized dealer cannot be verified, regular repair
> charges apply.
>
> The terms of warranty as stated in our official documents apply
> internationally. Proof of purchase from an authorized dealer has to be
> provided.
>
> The standard LEICA product guarantee does not affect your statutory
> guarantee rights towards the distributor of your LEICA products but does
> not apply to the
>
> manufacturer.
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
> In the case of your camera, we sold it to Austria and the purchase receipt
> you have sent is in Chinese letters and not signed or stamped by any dealer.
>
> You may find all the stores / authorized dealers in Greater China on:
> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>
>
>
> Leica has been replacing sensors free of charge for some years now and
> only charged part for the material cost since 01.09.2017 for affected
> cameras older than 5 years. We did not come by this decision lightly, but
> are unable to continue this service any longer. Starting on 01.12.2018 a
> contribution of €1303 + VAT applies.
>
>
>
> Included in this programme is a free general overhaul of your Leica M
> camera and a one year warranty on the same terms as for new products. This
> offer expresses our commitment to conserving the value of the camera.
>
>
>
> The general overhaul of the Leica M camera includes the following items:
>
> •Cleaning and overhaul of the shutter cocking mechanisms
>
> •Cleaning and maintenance/repair of the multifunction wheel
>
> •Cleaning of the main switch and shutter speed dial
>
> •Adjustment of the baseplate locking system
>
> •Refurbishment of engravings
>
> •Renewal of the protective film on the baseplate
>
> •Maintenance/repair of viewfinder displays
>
>
>
> Upgrade options are still available. Instead of a sensor exchange we offer
> our customers the option to trade-in the affected camera and to purchase
> one of the selected camera models to the following attractive conditions.
> We informed you about this option with the estimate.
>
>
>
>
>
> Kind regards / 此致
>
>
>
> Customer Care
> U. Brand
>
>
>
> Tel.: +49 (0) 6441 2080 189
> Fax : +49 (0) 6441 2080 339
> customer.care@leica-camera.com
>
>
>
>
>
> Leica Camera AG
> Customer Care/ Am Leitz-Park 5 /
> 35578 Wetzlar / Germany
>
> http://de.leica-camera.com/home/
>
>
>
>
>
>
>
>
>
>
>
> *Von:* T.C [mailto:teeseewoo@gmail.com]
> *Gesendet:* Donnerstag, 5. September 2019 23:22
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer,
> Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke,
> Sandra <Sandra.Looke@leica-camera.com>; spareparts <
> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
> ashley.vansant@thewashingtondailynews.com;
> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
> sylvester.rogers@thewashingtondailynews.com;
> amy.whitaker@thewashingtondailynews.com;
> caleb.miller@thewashingtondailynews.com;
> spencer.stanley@thewashingtondailynews.com;
> german.llodrat@thewashingtondailynews.com;
> cecilia.prokos@thewashingtondailynews.com;
> jason.scott@thewashingtondailynews.com;
> david.cucchiara@thewashingtondailynews.com;
> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
> caroline.hudson@thewashingtondailynews.com;
> vail.rumley@thewashingtondailynews.com
> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
> *Betreff:* The Leica Camera seems Cheating Clients.
>
>
>
> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany,
> has promised consumers that the CCD for digital camera M-System is lifetime
> warranty and claims to be of high quality.
>
>
>
> In fact, within five years, I personally went to the headquarters of the
> Leica company in Germany, and the problems of the camera have been
> repeatedly and repeatedly, based on the high maintenance costs.
>
>
>
> Everything promised before, with the change of the agency, Leica's German
> headquarters also hopes that the customer's promised lifetime maintenance
> will become a fee-based repair under the overlord clause. The high-quality
> camera promised before will become damaged every year. Cameras, and camera
> quality issues are endless.
>
>
>
> Why is the quality of the camera so low? Why are you constantly promoting
> high quality cameras?
>
>
>
> I have written to Leica's public relations department many times, and I
> have not received a clear answer so far.
>
>
>
> Therefore, I hope to disclose this letter to the media and hope that Leica
> can publicly answer the quality of the camera.
>
>
>
> And more than a few hundred people, in Hong Kong, Taiwan, Macau and
> mainland China, have received public notice from Leica that they will
> guarantee the CCD warranty of the Leica M-System camera for life, but the
> fact is that Leica can always Change the promise, what is the difference
> between this deception?
>
>
>
> I look forward to the positive response from Leica, and don't evade the
> problem.
>
>
>
> Yours, Sincerely.
>
>
>
> --
>
> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
> M-System der Digitalkamera lebenslange Garantie bietet und von hoher
> Qualität sein soll.
>
>
>
> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz
> der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera
> sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.
>
>
>
> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge
> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera,
> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
> Kameraqualität sind endlos.
>
>
>
> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
> hochwertige Kameras?
>
>
>
> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
> keine klare Antwort erhalten.
>
>
>
> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe,
> dass Leica die Qualität der Kamera öffentlich beantworten kann.
>
>
>
> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in
> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
>
>
>
> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem
> nicht aus.
>
>
>
> Ihre
>
>
>
>
>
> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
>
> Can you tell me what's the authorized dealer in China and Hong Kong?
>
>
>
> some media in Hong Kong want to report the Leica quality.
>
>
>
> In fact, my M9 and M Monochrome did not change for one time, and it broken
> long time ago ,not this time only. I even don't know it's already broken.
>
>
>
> Me, and the Leica Fans Association in Hong Kong, will go to the Official
> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
> don‘’t inform us before the Leica sell the product.
>
>
>
> most of us have more than 3 Leica machines, but it's pity we all
> disappeared these days.
>
>
>
> Looking for your reply soon.
>
>
>
> Yours sincerely
>
>
>
> T.C
>
>
>
>
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
>
> Dear Mr. Wu,
>
>
>
> Thank you for providing us the proof of purchase.
>
>
>
> Unfortunately, the purchase invoice and receipt provided below are not
> acknowledgeable.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer. If a
> product was purchased via an unauthorized channel or proof of purchase
> from an authorized dealer cannot be verified, regular repair charges apply.
>
>
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
>
>
> Thank you for understanding.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ********************************************************
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Dienstag, 3. September 2019 08:36
> *An:* CustomerCare <Customer.Care@leica-camera.com>
> *Betreff:* Re: LEICA-estimate 1058152
>
>
>
>
>
>
>
>
>
>
>
> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>
> Dear Leica Customer,
>
> Your order confirmation/estimate for the above listed service order
> number can be found in the attachment.
>
> You can track the status of your service order anytime under the
> following link:
>
> http://repair.leica-camera.com/service/repairtracking/index.html
>
> If you need further assistance, please contact:
>
> Customer.Care@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
> Kind Regards
>
> Leica Camera AG
> Customer Care
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>

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06/23/20,
09:22:52 PM

#14 · 2020-06-23T13:23:17Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ-rvdKdEh6g3XLKaPWxgcnPyMrRAFQiORJfMFxn9Kz4ZsSp9ZcGDuEw2lKIFKsaXd3syKX0ZvG44SSglyvmQmbRiULcVhIgBXjLZ5WF_bkSqbFF2Gq8LY-WLev8Sfwu64nO6BwvhNWF_AMeuzPZNxVzSt2fTFm7BaGB1LVM_nu9M9e3MI4nw1rlw1IrGNVft250AONmriE6G-K166JakIO41sfQvbBthcpUHimbd6-QOz6UQ8etpzHLSikbTTgCjSgeJ_zXCxhEyb6PT7dIUIzbLcxas9H6v0KRtcMxxY4IrRPZjMuNJ2M7gwdbFA6Dg5k7hsupGzHZrdOazcXXFgkT4McWGKeMZJgF8ZgYBtaffcmvP2dKRzsycZe1b9gu6xsg8WTzMqI-daGl

** 找不到地址 **

由于系统找不到电子邮件地址 Christian.Spahr@ec.europa.eu，或该地址无法接收邮件，因此无法递送您的邮件。

远程服务器的响应如下：
550 5.1.1 User Unknown
Final-Recipient: rfc822; Christian.Spahr@ec.europa.eu
Action: failed
Status: 5.1.1
Remote-MTA: dns; mxa-00244802.gslb.pphosted.com. (185.132.180.112, the server
 for the domain ec.europa.eu.)
Diagnostic-Code: smtp; 550 5.1.1 User Unknown
Last-Attempt-Date: Tue, 23 Jun 2020 06:23:17 -0700 (PDT)
----- Message truncated -----

#15 · 2020-06-23T13:23:17Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ-9CqfnxW2LGmm8mkCl_JRgS0o0fW7cOekxXnLEAA7yoRmCVt0sPCimk-Ke0I_RymcrOPwFHCVts0svsBnGdNml8OXZUcfqW6ODB_xlolP82ngNKd7v1cTKoVgm7xeVZWZT0uXCF7hvCnThJU607h6bVuVnlC1_ja9PRg00Tkn4tJ-77VFD7QUF_TQufSg8JRv7aiNqH0mkeLJedaXCH-aDX6zpYIRA27qIrBSsqA4bHcluc6LubOnmA3gOrpHXLThY3tJPVG5dq4r9gFEdrN1RaOHdv0a9GywsJrInUL6C94wKsA-kX6sq_TnMzdyzASIFXeoac1EOg5whajFLQA5OFZ4z-KRs4pDYegZBGnnhdZ2AWftFvVBKcfhFwKm6VcxE0su1Tk7Z74LR

** 找不到地址 **

由于系统找不到电子邮件地址 vera-jourova-contact@ec.europa.eu，或该地址无法接收邮件，因此无法递送您的邮件。

远程服务器的响应如下：
550 5.1.1 User Unknown
Final-Recipient: rfc822; vera-jourova-contact@ec.europa.eu
Action: failed
Status: 5.1.1
Remote-MTA: dns; mxa-00244802.gslb.pphosted.com. (185.132.180.112, the server
 for the domain ec.europa.eu.)
Diagnostic-Code: smtp; 550 5.1.1 User Unknown
Last-Attempt-Date: Tue, 23 Jun 2020 06:23:17 -0700 (PDT)
----- Message truncated -----

#16 · 2020-06-23T13:23:19Z
From: MAILER-DAEMON@intnet.mu
To: teeseewoo@gmail.com
Subject: Undeliverable mail: Re: Leica CEO Matthias Halch deleted the evidence

Failed to deliver to '<bhind@intnet.mu>'
LOCAL module(account bhind) reports:
 account is full (quota exceeded)

Original-Recipient: rfc822;<bhind@intnet.mu>
Final-Recipient: LOCAL;<bhind>
Action: failed
Status: 5.0.0
Diagnostic-Code: smtp;account is full (quota exceeded)

055. Auto Reply / Automatische Antwort

thread 16d357862daa9c60 · 2019-09-15 · 0 characters

Auto Reply / Automatische Antwort

Thread ID 16d357862daa9c60 · messages 0 · 2019-09-15T15:09:04Z → 2019-09-15T15:09:04Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

056. Automatische Antwort: Leica CEO Matthias Halch deleted the evidence

thread 16d357863051a61b · 2019-09-15 · 0 characters

Automatische Antwort: Leica CEO Matthias Halch deleted the evidence

Thread ID 16d357863051a61b · messages 0 · 2019-09-15T15:09:04Z → 2020-06-23T13:23:15Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

057. Re：徠卡香港虛假宣傳欺騙消費者 Leica HK Cheating Clients

thread 16d38dd83b6da142 · 2019-09-16 · 81,739 characters

Behauptete HK-Lifetime-Zusage (Schmidt).

Re：徠卡香港虛假宣傳欺騙消費者 Leica HK Cheating Clients

Thread ID 16d38dd83b6da142 · messages 3 · 2019-09-16T06:21:51Z → 2019-09-17T05:56:39Z

#1 · 2019-09-16T06:21:51Z
From: 22327861@qq.com
To: teeseewoo@gmail.com, 49564430@qq.com, Nadine.Coletta@leica-camera.com, sven.vollert@leica-camera.com, Ursula.Brand-Gerheim@leica-camera.com, customercare.cn@leica-camera.com, info@leicasportoptics.com, info@tincheungcamera.com.hk, Marita.Paasch@leica-camera.com, repair@leicacamerausa.com, dennis.steuer@leica-camera.com, customercare.hk@leica-camera.com, technicalinfo@leicacamerausa.com, sandra.looke@leica-camera.com, spareparts@leica-camera.com, info@leica-store.hk, info@dw.de, christian.rinker@leica-camera.com, Info@leicastore-ifc.com, Kirstin.Masney@leica-camera.com
Cc: cc@consumer.org.hk, news@am730.com.hk, adnews@appledaily.com, hknews@hkcd.com.hk, info@hkheadline.com, editorial@hkej.com, secdept@hket.com, news@metrohk.com.hk, mplocalnews@mingpao.com, news@oriental.com.hk, news@opg.com.hk, cswu_hk@yahoo.com, publicaffairs@swirepacific.com, dailynews@singpao.com.hk, newspaper@singtaonewscorp.com, skypostnews@hket.com, tkpgw@takungpao.com, news@ts.on.cc, news@the-sun.com.hk, hknews@wenweipo.com
Subject: Re：徠卡香港虛假宣傳欺騙消費者 Leica HK Cheating Clients

Attachments named in the archive: 3278D7AB@10D8804F.FF297F5D.jpg; 750320D7@CC040560.FF297F5D.jpg; AD7FC4F7@E0D0C44E.FF297F5D.jpg; 0E2FFCD4@D0A87046.FF297F5D.jpg; 77F6F4CA@F2DCB76D.FF297F5D.jpg; 3802CB13@05C5BD53.FF297F5D.jpg; ANGjdJ_Zc23GxlJhzP5vkB4WQqytpFSF_mFkwwUwFrKXZ3q3dFbaNNanz7k1dhlYwWu2VF9oapAAGusYHCgIvIvIEYG_HuhsE5diRVYVN_SB5LGDAnEZMfNHTvejfeVrIvcGzjgriKzfnoLMEwxqP2jYppLpMnkDSLIhot_e8lDlCxH5afYPvMNnVD5_exZrDs4DO1Xn_3x90d9CgPWTwGCWAcHMqBP9RnUYlD35HOEJ-7Gq_7iAjh3fELHQOpJDiEDk5ZyzNKrKidWdImGP4_PsDiC7dplZSLhGVVhNk0N1WieAF0m3

致信萊卡香港、德國總部及香港消費者委員會及各大傳媒，

本人多次寫信給萊卡香港，關於其銷售的萊卡相機，在明知相機設計有問題的前提下，誤導消費者，並要求支付數以萬元計算的昂貴維修費，本人及眾多萊卡M系列香港使用者，相機均出現問題，萊卡公司曾經承諾會終生維修，現在他們刪除網頁，以及說謊沒有承諾。

本人曾經超過10次咨詢萊卡香港及德國總部，他們一直迴避問題，繼續欺騙消費者，別人希望通過抄送此郵件，希望萊卡香港或者德國總部，可以正面回復此問題。&nbsp;

陸博文。

Letter to Leica Hong Kong, the German Headquarters and the Consumer Council of Hong Kong and the major media,

I have written to Leica Hong Kong many times about the sale of the Leica camera, under the premise of knowing that the camera design has problems, misleading consumers, and asking for expensive maintenance fees calculated in tens of thousands of dollars, I and many Leica M series Hong Kong Users and cameras have problems. Lycra has promised to have a lifetime of repairs. Now they delete the webpage and lie without a promise.

I have consulted Leica Hong Kong and the German headquarters more than 10 times. They have been avoiding the problem and continue to deceive consumers. Others hope to copy this email and hope that Leica Hong Kong or the German headquarters can respond to this question.

Lu Bowen.

------------------&nbsp;原始邮件&nbsp;------------------
发件人:&nbsp;"teeseewoo"<teeseewoo@gmail.com&gt;;
发送时间:&nbsp;2019年9月15日(星期天) 晚上11:08
主题:&nbsp;Re: Leica CEO Matthias Halch deleted the evidence

Dear Kirstin Masney,

&nbsp;

This is my 11th email to Leica, but it’s pity, till now, you still avoid to answer the questions.

&nbsp;

Have you read this link before?

&nbsp;

https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors

&nbsp;

&nbsp;

why your company deleted this?

&nbsp;

Is the CEO force the staffs to cheat clients?

&nbsp;

Please look at the following link or the attachment, how you promise, and how you cheating the clients now.

&nbsp;

http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/

&nbsp;

&nbsp;

https://petapixel.com/2014/12/10/leica-users-seeing-widespread-sensor-corrosion-issue-company-offers-free-replacements/

&nbsp;

how is the integrity of your company or staff?&nbsp; Keep cheating?

&nbsp;

Looking for your reply soon.

&nbsp;

&nbsp;

发件人: T.C <teeseewoo@gmail.com&gt;
发送时间: 2019年9月11日 16:25

主题: Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion

&nbsp;

Dear Kirstin Masney,

&nbsp;

This is my 8th letter asking you,

&nbsp;

Why you don’t inform the clines the CCD have false design before your selling the M camera?

&nbsp;

The Leica just said:

&nbsp;

If we know your CCD have so many problem,

&nbsp;

Till now, you still have not answer this questions.

&nbsp;

Looking for your reply soon, and stop cheating clients. Here’s what the Leica Exaggerated promotion:

&nbsp;

Leica stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.

&nbsp;

&nbsp;

&nbsp;

&nbsp;

发件人: T.C <teeseewoo@gmail.com&gt;
发送时间: 2019年9月11日 2:05

主题: Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge profits by maintenance costs.

&nbsp;

Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and Dr. Andreas Kaufmann, and EU,

This is our 7th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

&nbsp;

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

3. CEO Mr. Mathias Harsch needs to resign.

&nbsp;

We looking for your reply soon.

&nbsp;

Yours,

&nbsp;

T.C ,

&nbsp;

&nbsp;

发件人: T.C <teeseewoo@gmail.com&gt;
发送时间: 2019年9月9日 0:26

Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

&nbsp;

Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,

&nbsp;

This is our 5th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

&nbsp;

But, we have asked many times, the follow questions,

&nbsp;

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

3. CEO Mr. Mathias Harsch needs to resign.

&nbsp;

We looking for your reply soon.

&nbsp;

Yours,

&nbsp;

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

&nbsp;

&nbsp;

&nbsp;

发件人: T.C <teeseewoo@gmail.com&gt;
发送时间: 2019年9月8日 5:22

主题: 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

&nbsp;

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

&nbsp;

This is our 4th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

&nbsp;

But, we have asked many times, the follow questions,

&nbsp;

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

&nbsp;

&nbsp;

We looking for your reply soon.

&nbsp;

Yours,

&nbsp;

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

&nbsp;

&nbsp;

发件人: T.C <teeseewoo@gmail.com&gt;
发送时间: 2019年9月6日 20:48主题: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

&nbsp;

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

&nbsp;

This is our third letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

&nbsp;

But, we have asked many times, the follow questions,

&nbsp;

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

&nbsp;

&nbsp;

We looking for your reply soon.

&nbsp;

Yours,

&nbsp;

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

&nbsp;

&nbsp;

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

&nbsp;

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

&nbsp;

&nbsp;

&nbsp;

Brand, Ursula <Ursula.Brand@leica-camera.com&gt; 于2019年9月6日周五 下午5:18写道：

Dear Sir,

&nbsp;

Thank you for your mail.

&nbsp;

&nbsp;

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

&nbsp;

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

&nbsp;

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

&nbsp;

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

&nbsp;

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

&nbsp;

&nbsp;

Kind regards / 此致

Customer Care
U. Brand

&nbsp;

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com

&nbsp;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

&nbsp;

&nbsp;

&nbsp;

&nbsp;

&nbsp;

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com&gt;; Brand, Ursula <Ursula.Brand@leica-camera.com&gt;; Mathias.Harsch@leica-camera.com; Paasch, Marita <Marita.Paasch@leica-camera.com&gt;; Beate.Berns@leica-camera.com; Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer, Dennis <dennis.steuer@leica-camera.com&gt;; Support@leica-camera.com; Looke, Sandra <Sandra.Looke@leica-camera.com&gt;; spareparts <spareparts@leica-camera.com&gt;; info@leica-store.hk; jboswell@bbg.gov; info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; ashley.vansant@thewashingtondailynews.com; gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; sylvester.rogers@thewashingtondailynews.com; amy.whitaker@thewashingtondailynews.com; caleb.miller@thewashingtondailynews.com; spencer.stanley@thewashingtondailynews.com; german.llodrat@thewashingtondailynews.com; cecilia.prokos@thewashingtondailynews.com; jason.scott@thewashingtondailynews.com; david.cucchiara@thewashingtondailynews.com; jonathan.rowe@thewashingtondailynews.com; \editor@people.com; caroline.hudson@thewashingtondailynews.com; vail.rumley@thewashingtondailynews.com
Cc: 'info@ap.org，' <info@ap.org&gt;; bluesky@tribune.com; bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
Betreff: The Leica Camera seems Cheating Clients.

&nbsp;

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

&nbsp;

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

&nbsp;

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

&nbsp;

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

&nbsp;

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

&nbsp;

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

&nbsp;

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

&nbsp;

I look forward to the positive response from Leica, and don't evade the problem.

&nbsp;

Yours, Sincerely.

&nbsp;

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

&nbsp;

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

&nbsp;

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

&nbsp;

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

&nbsp;

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

&nbsp;

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

&nbsp;

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

&nbsp;

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

&nbsp;

Ihre

&nbsp;

&nbsp;

[Name] <teeseewoo@gmail.com&gt; 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

&nbsp;

some media in Hong Kong want to report the Leica quality.

&nbsp;

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

&nbsp;

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

&nbsp;

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

&nbsp;

Looking for your reply soon.

&nbsp;

Yours sincerely

&nbsp;

T.C

&nbsp;

&nbsp;

&nbsp;

Coletta, Nadine <Nadine.Coletta@leica-camera.com&gt; 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

&nbsp;

Thank you for providing us the proof of purchase.

&nbsp;

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof&nbsp; of purchase from an authorized dealer cannot be verified, regular repair charges apply.

&nbsp;

In such cases warranty claims have to be addressed with the seller/dealer.

&nbsp;

Thank you for understanding.

&nbsp;

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com / nadine.coletta@leica-camera.com&nbsp;
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

&nbsp;

********************************************************

&nbsp;

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com&gt;
Betreff: Re: LEICA-estimate 1058152

&nbsp;

&nbsp;

&nbsp;

&nbsp;

&nbsp;

Nadine Coletta <customer.care@leica-camera.com&gt; 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

&nbsp;

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

&nbsp;

#2 · 2019-09-16T07:22:55Z
From: 49564430@qq.com
To: 22327861@qq.com, teeseewoo@gmail.com, Nadine.Coletta@leica-camera.com, sven.vollert@leica-camera.com, Ursula.Brand-Gerheim@leica-camera.com, customercare.cn@leica-camera.com, info@leicasportoptics.com, info@tincheungcamera.com.hk, Marita.Paasch@leica-camera.com, repair@leicacamerausa.com, dennis.steuer@leica-camera.com, customercare.hk@leica-camera.com, technicalinfo@leicacamerausa.com, sandra.looke@leica-camera.com, spareparts@leica-camera.com, info@leica-store.hk, info@dw.de, christian.rinker@leica-camera.com, Info@leicastore-ifc.com, Kirstin.Masney@leica-camera.com
Cc: cc@consumer.org.hk, news@am730.com.hk, adnews@appledaily.com, hknews@hkcd.com.hk, info@hkheadline.com, secdept@hket.com, news@metrohk.com.hk, mplocalnews@mingpao.com, news@oriental.com.hk, news@opg.com.hk, cswu_hk@yahoo.com, publicaffairs@swirepacific.com, newspaper@singtaonewscorp.com, tkpgw@takungpao.com, news@ts.on.cc, hknews@wenweipo.com
Subject: 回复：Re：徠卡香港虛假宣傳欺騙消費者 Leica HK Cheating Clients

Attachments named in the archive: F795641D@C8DC055C.51387F5D.jpg; D11D1119@9472F520.51387F5D.jpg; 566D20B4@B05F5C41.51387F5D.jpg; 99C2EE40@69AD4067.51387F5D.jpg; FDCAE67D@42279D6D.51387F5D.jpg; 01944CC4@A18DDA2F.51387F5D.jpg; 2F0AFB0C@2B8EBE00.50387F5D.jpg; 2C06F40C@126CF921.50387F5D.jpg; 300EF604@BE3D5F03.50387F5D.jpg; 3005FB05@B57CEA35.50387F5D.jpg; ANGjdJ_1XnJTDqKSvu_-W6hqBPLvwYcY6dg3u0wPEEIDLASAh6pCeRmzGPsswwbuJFJhSi5iOjDAZ-TZqFmhN8zgZ3etfA0c61tqu17lKa2vC6M4L27YCJOzXzeC51Fea_pSOHmRO1v-ME2H42xq0h5HXp61MnTMD5L7Q5Xpw44AmZ1JIhS1

The leica also promote as RELIABLE and Lifetime Using.

here's some evidence, but Leica never reply to us.

------------------ 原始邮件 ------------------
发件人: "[Name]"<22327861@qq.com>;
发送时间: 2019年9月16日(星期一) 下午2:21

主题: Re：徠卡香港虛假宣傳欺騙消費者 Leica HK Cheating Clients

 致信萊卡香港、德國總部及香港消費者委員會及各大傳媒，

本人多次寫信給萊卡香港，關於其銷售的萊卡相機，在明知相機設計有問題的前提下，誤導消費者，並要求支付數以萬元計算的昂貴維修費，本人及眾多萊卡M系列香港使用者，相機均出現問題，萊卡公司曾經承諾會終生維修，現在他們刪除網頁，以及說謊沒有承諾。

本人曾經超過10次咨詢萊卡香港及德國總部，他們一直迴避問題，繼續欺騙消費者，別人希望通過抄送此郵件，希望萊卡香港或者德國總部，可以正面回復此問題。

陸博文。

Letter to Leica Hong Kong, the German Headquarters and the Consumer Council of Hong Kong and the major media,

I have written to Leica Hong Kong many times about the sale of the Leica camera, under the premise of knowing that the camera design has problems, misleading consumers, and asking for expensive maintenance fees calculated in tens of thousands of dollars, I and many Leica M series Hong Kong Users and cameras have problems. Lycra has promised to have a lifetime of repairs. Now they delete the webpage and lie without a promise.

I have consulted Leica Hong Kong and the German headquarters more than 10 times. They have been avoiding the problem and continue to deceive consumers. Others hope to copy this email and hope that Leica Hong Kong or the German headquarters can respond to this question.

Lu Bowen.

------------------ 原始邮件 ------------------
发件人: "teeseewoo"<teeseewoo@gmail.com>;
发送时间: 2019年9月15日(星期天) 晚上11:08
主题: Re: Leica CEO Matthias Halch deleted the evidence

Dear Kirstin Masney,

This is my 11th email to Leica, but it’s pity, till now, you still avoid to answer the questions.

Have you read this link before?

https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors

why your company deleted this?

Is the CEO force the staffs to cheat clients?

Please look at the following link or the attachment, how you promise, and how you cheating the clients now.

http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/

https://petapixel.com/2014/12/10/leica-users-seeing-widespread-sensor-corrosion-issue-company-offers-free-replacements/

how is the integrity of your company or staff? Keep cheating?

Looking for your reply soon.

发件人: T.C <teeseewoo@gmail.com>
发送时间: 2019年9月11日 16:25

主题: Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion

Dear Kirstin Masney,

This is my 8th letter asking you,

Why you don’t inform the clines the CCD have false design before your selling the M camera?

The Leica just said:

If we know your CCD have so many problem,

Till now, you still have not answer this questions.

Looking for your reply soon, and stop cheating clients. Here’s what the Leica Exaggerated promotion:

Leica stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.

发件人: T.C <teeseewoo@gmail.com>
发送时间: 2019年9月11日 2:05

主题: Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge profits by maintenance costs.

Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and Dr. Andreas Kaufmann, and EU,

This is our 7th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

3. CEO Mr. Mathias Harsch needs to resign.

We looking for your reply soon.

Yours,

T.C ,

发件人: T.C <teeseewoo@gmail.com>
发送时间: 2019年9月9日 0:26

Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,

This is our 5th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

3. CEO Mr. Mathias Harsch needs to resign.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C <teeseewoo@gmail.com>
发送时间: 2019年9月8日 5:22

主题: 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our 4th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C <teeseewoo@gmail.com>
发送时间: 2019年9月6日 20:48主题: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our third letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:

1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,

who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch, Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com; Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer, Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke, Sandra <Sandra.Looke@leica-camera.com>; spareparts <spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov; info@dw.de; readers.representative@latimes.com; opinion@nytimes.com; ashley.vansant@thewashingtondailynews.com; gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com; sylvester.rogers@thewashingtondailynews.com; amy.whitaker@thewashingtondailynews.com; caleb.miller@thewashingtondailynews.com; spencer.stanley@thewashingtondailynews.com; german.llodrat@thewashingtondailynews.com; cecilia.prokos@thewashingtondailynews.com; jason.scott@thewashingtondailynews.com; david.cucchiara@thewashingtondailynews.com; jonathan.rowe@thewashingtondailynews.com; \editor@people.com; caroline.hudson@thewashingtondailynews.com; vail.rumley@thewashingtondailynews.com
Cc: 'info@ap.org，' <info@ap.org>; bluesky@tribune.com; bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com; vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com / nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com>
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#3 · 2019-09-17T05:56:39Z
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致信萊卡香港、德國總部及香港消費者委員會及各大傳媒，

本人多次寫信給萊卡香港，關於其銷售的萊卡相機，在明知相機設計有問題的前提下，誤導消費者，並要求支付數以萬元計算的昂貴維修費，本人及眾多萊卡M系列香港使用者，相機均出現問題，萊卡公司曾經承諾會終生維修，現在他們刪除網頁，以及說謊沒有承諾。

本人曾經超過10次咨詢萊卡香港及德國總部，他們一直迴避問題，繼續欺騙消費者，別人希望通過抄送此郵件，希望萊卡香港或者德國總部，可以正面回復此問題。

陸博文。

Letter to Leica Hong Kong, the German Headquarters and the Consumer Council of Hong Kong and the major media,

I have written to Leica Hong Kong many times about the sale of the Leica camera, under the premise of knowing that the camera design has problems, misleading consumers, and asking for expensive maintenance fees calculated in tens of thousands of dollars, I and many Leica M series Hong Kong Users and cameras have problems. Lycra has promised to have a lifetime of repairs. Now they delete the webpage and lie without a promise.

I have consulted Leica Hong Kong and the German headquarters more than 10 times. They have been avoiding the problem and continue to deceive consumers. Others hope to copy this email and hope that Leica Hong Kong or the German headquarters can respond to this question.

Lu Bowen.
[cid:3802CB13@05C5BD53.FF297F5D]
------------------ 原始邮件 ------------------
发件人: "teeseewoo"<teeseewoo@gmail.com>;
发送时间: 2019年9月15日(星期天) 晚上11:08
主题: Re: Leica CEO Matthias Halch deleted the evidence

Dear Kirstin Masney,

This is my 11th email to Leica, but it’s pity, till now, you still avoid to answer the questions.

Have you read this link before?

https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors

[cid:77F6F4CA@F2DCB76D.FF297F5D]

why your company deleted this?

Is the CEO force the staffs to cheat clients?

Please look at the following link or the attachment, how you promise, and how you cheating the clients now.

http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/

[cid:0E2FFCD4@D0A87046.FF297F5D]

https://petapixel.com/2014/12/10/leica-users-seeing-widespread-sensor-corrosion-issue-company-offers-free-replacements/

how is the integrity of your company or staff? Keep cheating?

Looking for your reply soon.

[cid:AD7FC4F7@E0D0C44E.FF297F5D]

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月11日 16:25

主题: Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion

Dear Kirstin Masney,

This is my 8th letter asking you,

Why you don’t inform the clines the CCD have false design before your selling the M camera?

The Leica just said:

If we know your CCD have so many problem,

Till now, you still have not answer this questions.

Looking for your reply soon, and stop cheating clients. Here’s what the Leica Exaggerated promotion:

Leica stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.

[cid:750320D7@CC040560.FF297F5D]

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月11日 2:05

主题: Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge profits by maintenance costs.

Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and Dr. Andreas Kaufmann, and EU,
This is our 7th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.
[cid:3278D7AB@10D8804F.FF297F5D]
But, we have asked many times, the follow questions,

Three major demands:
1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.
2. Defraud consumers and publicly apologize for false advertising.
3. CEO Mr. Mathias Harsch needs to resign.

We looking for your reply soon.

Yours,

T.C ,

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月9日 0:26

Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,

This is our 5th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:
1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.
2. Defraud consumers and publicly apologize for false advertising.
3. CEO Mr. Mathias Harsch needs to resign.

We looking for your reply soon.

Yours,

T.C ,
who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月8日 5:22

主题: 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our 4th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:
1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.
2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,
who own 3 bad Leica M-Camera, all of it had CCD problems.

发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
发送时间: 2019年9月6日 20:48主题: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

This is our third letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

But, we have asked many times, the follow questions,

Three major demands:
1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.
2. Defraud consumers and publicly apologize for false advertising.

We looking for your reply soon.

Yours,

T.C ,
who own 3 bad Leica M-Camera, all of it had CCD problems.

re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant questions.

Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>> 于2019年9月6日周五 下午5:18写道：
Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.
If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.
The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.
The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the
manufacturer.
In such cases warranty claims have to be addressed with the seller/dealer.
In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.
You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:
•Cleaning and overhaul of the shutter cocking mechanisms
•Cleaning and maintenance/repair of the multifunction wheel
•Cleaning of the main switch and shutter speed dial
•Adjustment of the baseplate locking system
•Refurbishment of engravings
•Renewal of the protective film on the baseplate
•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>; Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>>; Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>; Paasch, Marita <Marita.Paasch@leica-camera.com<mailto:Marita.Paasch@leica-camera.com>>; Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>; Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>; Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>; Steuer, Dennis <dennis.steuer@leica-camera.com<mailto:dennis.steuer@leica-camera.com>>; Support@leica-camera.com<mailto:Support@leica-camera.com>; Looke, Sandra <Sandra.Looke@leica-camera.com<mailto:Sandra.Looke@leica-camera.com>>; spareparts <spareparts@leica-camera.com<mailto:spareparts@leica-camera.com>>; info@leica-store.hk<mailto:info@leica-store.hk>; jboswell@bbg.gov<mailto:jboswell@bbg.gov>; info@dw.de<mailto:info@dw.de>; readers.representative@latimes.com<mailto:readers.representative@latimes.com>; opinion@nytimes.com<mailto:opinion@nytimes.com>; ashley.vansant@thewashingtondailynews.com<mailto:ashley.vansant@thewashingtondailynews.com>; gina.lee@thewashingtondailynews.com<mailto:gina.lee@thewashingtondailynews.com>; kim.riggs@thewashingtondailynews.com<mailto:kim.riggs@thewashingtondailynews.com>; sylvester.rogers@thewashingtondailynews.com<mailto:sylvester.rogers@thewashingtondailynews.com>; amy.whitaker@thewashingtondailynews.com<mailto:amy.whitaker@thewashingtondailynews.com>; caleb.miller@thewashingtondailynews.com<mailto:caleb.miller@thewashingtondailynews.com>; spencer.stanley@thewashingtondailynews.com<mailto:spencer.stanley@thewashingtondailynews.com>; german.llodrat@thewashingtondailynews.com<mailto:german.llodrat@thewashingtondailynews.com>; cecilia.prokos@thewashingtondailynews.com<mailto:cecilia.prokos@thewashingtondailynews.com>; jason.scott@thewashingtondailynews.com<mailto:jason.scott@thewashingtondailynews.com>; david.cucchiara@thewashingtondailynews.com<mailto:david.cucchiara@thewashingtondailynews.com>; jonathan.rowe@thewashingtondailynews.com<mailto:jonathan.rowe@thewashingtondailynews.com>; \editor@people.com<mailto:editor@people.com>; caroline.hudson@thewashingtondailynews.com<mailto:caroline.hudson@thewashingtondailynews.com>; vail.rumley@thewashingtondailynews.com<mailto:vail.rumley@thewashingtondailynews.com>
Cc: 'info@ap.org<mailto:info@ap.org>，' <info@ap.org<mailto:info@ap.org>>; bluesky@tribune.com<mailto:bluesky@tribune.com>; bcjones@usatoday.com<mailto:bcjones@usatoday.com>; laturner@usatoday.com<mailto:laturner@usatoday.com>; dcarruth@usatoday.com<mailto:dcarruth@usatoday.com>; vbradley@usatoday.com<mailto:vbradley@usatoday.com>; rmensah@usatoday.com<mailto:rmensah@usatoday.com>; accuracy@usatoday.com<mailto:accuracy@usatoday.com>
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

I have written to Leica's public relations department many times, and I have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

I look forward to the positive response from Leica, and don't evade the problem.

Yours, Sincerely.

--
Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

Ihre

[Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> 于2019年9月4日周三 下午9:59写道：
Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2019年9月4日周三 下午8:46写道：
Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.
Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>>
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta <customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>> 于2019年8月5日周一 下午8:00写道：
Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

DISCLAIMER: This e-mail (including enclosure) is intended solely for the named addressee(s). It may contain confidential or legally privileged information, and should not be read, copied or otherwise used or disclosed by any other person. If you are not the addressee, kindly immediately notify the sender by reply e-mail, and delete this e-mail (including enclosure) from your system. The sender does not accept liability for any error, virus or other problem whatsoever existing in or caused by the transmission of this e-mail.

058. Auto Reply / Automatische Antwort

thread 16d38d8d5606bd29 · 2019-09-16 · 0 characters

Auto Reply / Automatische Antwort

Thread ID 16d38d8d5606bd29 · messages 0 · 2019-09-16T06:52:52Z → 2019-09-16T06:52:52Z

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059. Automatische Antwort: Re：徠卡香港虛假宣傳欺騙消費者 Leica HK Cheating Clients

thread 16d38d9276d718f3 · 2019-09-16 · 0 characters

Automatische Antwort: Re：徠卡香港虛假宣傳欺騙消費者 Leica HK Cheating Clients

Thread ID 16d38d9276d718f3 · messages 0 · 2019-09-16T06:52:52Z → 2019-09-16T06:52:52Z

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060. Automatic reply: Leica CEO Matthias Halch deleted the evidence

thread 16d3b8cd4ed130a7 · 2019-09-16 · 0 characters

Automatic reply: Leica CEO Matthias Halch deleted the evidence

Thread ID 16d3b8cd4ed130a7 · messages 0 · 2019-09-16T19:29:07Z → 2019-09-16T19:29:07Z

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061. Re: Leica CEO Matthias Halch deleted the evidence and Cheat shareholders

thread 16d3db4786e71487 · 2019-09-17 · 104,219 characters

Re: Leica CEO Matthias Halch deleted the evidence and Cheat shareholders

Thread ID 16d3db4786e71487 · messages 5 · 2019-09-17T05:31:43Z → 2019-09-17T15:07:51Z

#1 · 2019-09-17T05:31:43Z
From: teeseewoo@gmail.com
To: Sven.Kupfer@leica-camera.com
Cc: Nadine.Coletta@leica-camera.com, Ursula.Brand@leica-camera.com, Kirstin.Masney@leica-camera.com, Gerald.Wagner@leica-camera.com, ivan.venzin@leica-camera.com, carsten.schlote@leica-camera.com, petra.schneider@leica-camera.com, michael.frank@leica-camera.com, harald.becker@leica-camera.com, antje.brethauer@leica-camera.com, frank.leppert@leica-camera.com, ruud.peters@leica-camera.com, marina.bertucci@leica-camera.com, sandra.ebert@leica-camera.com, tim.pullmann@leica-camera.com, benjamin.dueck@leica-camera.com, lothar.luehring@leica-camera.com, marius.eschweiler@leica-camera.com, jorg.theimer@leica-camera.com, nina.scheja@leica-camera.com, michael.roder@leica-camera.com, BlackstoneShareholderRelations@blackstone.com, PressInquiries@blackstone.com, Gray@blackstone.com, ford@blackstone.com, service.desk@nyse.com, Douglas.Chu@nyse.com, Clayton.Greene@nyse.com, Michele.ODonaghue@nyse.com, Chuck.Hopkins@nyse.com, Alex.Ibrahim@nyse.com, Magdalena.Nam@nyse.com, Marc.Iyeki@nyse.com
Subject: Re: Leica CEO Matthias Halch deleted the evidence and Cheat shareholders

Attachments named in the archive: image002.png; image003.jpg; image004.jpg; image005.jpg; image015.jpg; image016.jpg; ANGjdJ__GK8r-N6JtKMNVFaFYz8KEG6O8JCjpAxxJoZjpixU6wduWhTC6rBgpBzro_TgkLm-4ym1e8VGYhrJsFy92m2EcAUg9921YJORLfoh92oVfdS7Cu2SZT3jpYCQpHO1L07ubWTbCjbeHYBC6ia9LnIvt44F4FNrebHvYVddZo43ou6r4dm2WU7X9wk_VrjGN6ymUPuugnHyTyCsqs_Nn-gmfV3tdUOCaiqCWw; ANGjdJ-n44bsa57434QkFLYuQSBg6JQBhZeg0-VKgh6qoH49UclnS28YJXxsI7xUbVRyI4wlqiMNNVJjLWRz6hZ4W89rCl1cx5okmwQSsj71qgNLbny5Xcw-yVZA82bBFeRSrm4REWnMlfu_AzzfJEhV8VGQ0Ork8DbdMFe421rzL0BfN5mB

Dear Mr. Sven Kupfer, Mr. Ruud Peters, Blackstone and NYSE

So many thanks for your reply after my 13th email to Leica, in your letter,
you admit that, the Leica did deleted the evidence right?

After I disclosed your company’s deletion of the website’s evidence, we
asked you many questions. You only use a “change policy” to cover up your
fraudulent customers and deceive investors. Again, we very much hope that *CFO
Mr. Ruud Peter* can prove whether there is any fraud in this response. As
an investor in BlackStone, we are very keen to know that the sturdy and
practical camera that Lycra has always promoted can even use a lifetime
camera, resulting in a poor quality camera that seeks expensive repairs for
the board of directors.

What’s the different between” *change the policy*” to “*cheating Clients*”?

The Leica Promised before, “*Leica Announces Perm Fix for CCD Sensor
Corrosion on M9/M9-P/MM/M-E Models*”. And “*LEICA ANNOUNCES PERMANENT FIX
FOR CCD SENSOR CORROSION ON M9/M9-P/MM/M-E MODELS* “, we still can see your
advertisement on so many website now.

I have visited the Leica Company in Germany twice, and I know you promised
Permanent fix for CCD, that why I bought 3 Leica M Camera.

Now so many Leica User in Hong Kong and China is feel being cheating.

We hope you can answer the question, face it, is it the Leica Company
value? Once promise, and then so called change policy to charge money
before of the very bad quality of your CCD?

You still saying Leica’s Passion and perfection on :
https://en.leica-camera.com/Company/Our-Values/Our-Values.

We hope you can stop cheating the clients, and keep your promise,

yours,

T.C

+852 6984 8888

Looking for your reply soon. !!!

> Dear Mr. Sven Kupfer and Mr. Ruud Peters
>
>
>
> So many thanks for your reply after my 13th email to Leica, in your
> letter, you admit that, the Leica did deleted the evidence right?
>
>
>
> What’s the different between” *change the policy*” to “*cheating Clients*
> ”?
>
>
>
> The Leica Promised before, “*Leica Announces Perm Fix for CCD Sensor
> Corrosion on M9/M9-P/MM/M-E Models*”. And “*LEICA ANNOUNCES PERMANENT FIX
> FOR CCD SENSOR CORROSION ON M9/M9-P/MM/M-E MODELS* “, we still can see
> your advertisement on so many website now.
>
>
>
> I have visited the Leica Company in Germany twice, and I know you promised
> Permanent fix for CCD, that why I bought 3 Leica M Camera.
>
>
>
> Now so many Leica User in Hong Kong and China is feel being cheating.
>
>
>
> We hope you can answer the question, face it, is it the Leica Company
> value? Once promise, and then so called change policy to charge money
> before of the very bad quality of your CCD?
>
>
>
> You still saying Leica’s Passion and perfection on :
> https://en.leica-camera.com/Company/Our-Values/Our-Values.
>
>
>
> We just hope you can stop cheating the clients, and keep your promise,
>
>
> yours,
>
> T.C
>
> +852 6984 8888
>
>
>
>
>
> Looking for your reply soon. !!!
>
> Kupfer, Sven <Sven.Kupfer@leica-camera.com> 于2019年9月16日周一 下午11:49写道：
>
>> Dear T.C.
>>
>>
>>
>> I am contacting you as my colleague Ms. Kirstin Masney is out of office
>> for the next two weeks.
>>
>>
>>
>> The text you are referring to was deleted because the sensor exchange
>> under goodwill is no longer unlimited.
>>
>> All customers who had registered their product and have given the
>> permission to contact them were informed by email that from a certain point
>> in time cameras older than five years will not have the sensor exchanged
>> completely free of charge.
>>
>>
>>
>> Nevertheless the sensor exchange for cameras older than 5 years is still
>> under goodwill policy as the customer is paying for the sensor and Leica
>> Camera takes the labour cost.
>>
>> So *Leica does not make profit out of a Sensor exchange*. If you ever
>> have the opportunity to visit our plant in Wetzlar we will totally open
>> show you the process of exchanging the Sensor.
>>
>>
>>
>> Customer Care is aware, that the sensor is an expensive part. Therefore
>> we offer attractive upgrade options to later models no matter in what
>> condition the M9 is.
>>
>> I am sure that you were informed about this by our staff.
>>
>>
>>
>> I hope I could answer the question why the text in this form is no longer
>> published.
>>
>>
>>
>> With best regards
>>
>>
>>
>> Sven Kupfer
>>
>>
>>
>>
>>
>> [image: cid:image001.png@01D2334E.DF648C20]
>>
>>
>>
>> Sven Kupfer
>>
>>
>>
>> Leica Camera AG
>>
>> Director Customer Care
>>
>> Am Leitz-Park 5 / D-35578 Wetzlar / Germany
>> Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
>>
>> www.leica-camera.com
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> ------------------------------
>>
>> *Von:* T.C
>> *Gesendet:* Sonntag, 15. September 2019 17:08:48 (UTC+01:00) Amsterdam,
>> Berlin, Bern, Rom, Stockholm, Wien
>> *An:* '子超'; Coletta, Nadine; Vollert, Sven; 'douglas'; Brand, Ursula;
>> 22327861@qq.com; Customercare CN; 'info'; 'info'; Paasch, Marita;
>> 'repair'; 'sales'; 'cs'; 'nicedigital'; Steuer, Dennis; Customer Care HK;
>> 'leicainfo'; 'technicalinfo'; Looke, Sandra; spareparts; 'info';
>> 'jboswell'; 'info'; 'jason.scott'; Schaedlich, Jochen
>> *Cc:* 'bcjones'; 'christian.wigand'; 'athina.reuter'; 'sara.soumillion';
>> 'lucia.caudet'; 'marietta.grammenou'; 'xavier.lao'; 'vera-jourova-contact';
>> 'renate.nikolay'; 'daniel.braun'; 'monika.ladmanova'; 'eduard.hulicius';
>> 'simona.constantin'; 'kevin.oconnell'; 'Miriam.HARTIEL';
>> 'anezka.machackova'; 'ronnie'; 'bhind'; 'Ardesa'; 'zhangjunfei1978';
>> 'info'; 'Christian.Spahr'; 'Sara.Soumillion'; 'Athina.Reuter'
>> *Betreff:* Re: Leica CEO Matthias Halch deleted the evidence
>>
>> Dear Kirstin Masney,
>>
>>
>>
>> This is my *11th* email to Leica, but it’s pity, till now, you still
>> avoid to answer the questions.
>>
>>
>>
>> Have you read this link before?
>>
>>
>>
>>
>> https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors
>>
>>
>>
>>
>>
>> why your company deleted this?
>>
>>
>>
>> *Is the CEO force the staffs to cheat clients? *
>>
>>
>>
>> Please look at the following link or the attachment, how you promise, and
>> how you cheating the clients now.
>>
>>
>>
>>
>> http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/
>>
>>
>>
>>
>>
>>
>> https://petapixel.com/2014/12/10/leica-users-seeing-widespread-sensor-corrosion-issue-company-offers-free-replacements/
>>
>>
>>
>> how is the integrity of your company or staff? Keep cheating?
>>
>>
>>
>> Looking for your reply soon.
>>
>>
>>
>>
>>
>> *发件人**:* T.C <teeseewoo@gmail.com>
>> *发送时间**:* 2019年9月11日 16:25
>>
>> *主题**:* Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion
>>
>>
>>
>> Dear Kirstin Masney,
>>
>>
>>
>> This is my *8th* letter asking you,
>>
>>
>>
>> *Why you don’t inform the clines the CCD have false design before your
>> selling the M camera? *
>>
>>
>>
>> The Leica just said:
>>
>>
>>
>> If we know your CCD have so many problem,
>>
>>
>>
>> Till now, you still have not answer this questions.
>>
>>
>>
>> Looking for your reply soon, and stop cheating clients. Here’s what the
>> Leica* Exaggerated promotion*:
>>
>>
>>
>> Leica stands for visual enjoyment and lasting value. Our approach and
>> unique technical expertise make our optical instruments ideal companions,
>> offering the *highest* possible reliability and durability. Even under
>> extreme conditions such as severe temperature fluctuation or impact, our
>> products exceed the highest expectations. All Leica cameras and lenses -
>> all binoculars, spotting scopes and laser rangefinders - are the result of
>> decades of experience, uncompromisingly high quality standards, and
>> continuous development by innovative international teams made of both
>> experts and users.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *发件人**:* T.C <teeseewoo@gmail.com>
>> *发送时间**:* 2019年9月11日 2:05
>>
>> *主题**:* Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge
>> profits by maintenance costs.
>>
>>
>>
>> Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and
>> Dr. Andreas Kaufmann, and EU,
>>
>> This is our *7th* letter to Leica Camera, which said:” stands for visual
>> enjoyment and lasting value. Our approach and unique technical expertise
>> make our optical instruments ideal companions, offering the highest
>> possible reliability and durability. Even under extreme conditions such as
>> severe temperature fluctuation or impact, our products exceed the highest
>> expectations. All Leica cameras and lenses - all binoculars, spotting
>> scopes and laser rangefinders - are the result of decades of experience,
>> uncompromisingly high quality standards, and continuous development by
>> innovative international teams made of both experts and users.”.
>>
>> But, we have asked many times, the follow questions,
>>
>>
>>
>> Three major demands:
>>
>> *1. Disclose the bad machine data of the M series camera. According to
>> incomplete statistics from enthusiast associations, more than 98% of users
>> are forced to change CCDs continuously due to CCD quality problems, and
>> even pay a single maintenance fee of more than 1000 euros.*
>>
>> *2. Defraud consumers and publicly apologize for false advertising.*
>>
>> *3. CEO Mr. Mathias Harsch needs to resign. *
>>
>>
>>
>> We looking for your reply soon.
>>
>>
>>
>> Yours,
>>
>>
>>
>> T.C ,
>>
>>
>>
>>
>>
>> *发件人**:* T.C <teeseewoo@gmail.com>
>> *发送时间**:* 2019年9月9日 0:26
>>
>> *Re*: Leica CEO Matthias Harsch Selling CCD problematic cameras and
>> making expensive annual maintenance fees for customers worldwide.
>>
>>
>>
>> Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,
>>
>>
>>
>> This is our *5th* letter to Leica Camera, which said:” stands for visual
>> enjoyment and lasting value. Our approach and unique technical expertise
>> make our optical instruments ideal companions, offering the highest
>> possible reliability and durability. Even under extreme conditions such as
>> severe temperature fluctuation or impact, our products exceed the highest
>> expectations. All Leica cameras and lenses - all binoculars, spotting
>> scopes and laser rangefinders - are the result of decades of experience,
>> uncompromisingly high quality standards, and continuous development by
>> innovative international teams made of both experts and users.”.
>>
>>
>>
>> But, we have asked many times, the follow questions,
>>
>>
>>
>> Three major demands:
>>
>> *1. Disclose the bad machine data of the M series camera. According to
>> incomplete statistics from enthusiast associations, more than 98% of users
>> are forced to change CCDs continuously due to CCD quality problems, and
>> even pay a single maintenance fee of more than 1000 euros.*
>>
>> *2. Defraud consumers and publicly apologize for false advertising.*
>>
>> *3. CEO Mr. Mathias Harsch needs to resign. *
>>
>>
>>
>> We looking for your reply soon.
>>
>>
>>
>> Yours,
>>
>>
>>
>> T.C ,
>>
>> who own 3 bad Leica M-Camera, all of it had CCD problems.
>>
>>
>>
>>
>>
>>
>>
>> *发件人**:* T.C <teeseewoo@gmail.com>
>> *发送时间**:* 2019年9月8日 5:22
>>
>> *主题**:* 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras
>> and making expensive annual maintenance fees for customers worldwide.
>>
>>
>>
>> Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,
>>
>>
>>
>> This is our *4th* letter to Leica Camera, which said:” stands for visual
>> enjoyment and lasting value. Our approach and unique technical expertise
>> make our optical instruments ideal companions, offering the highest
>> possible reliability and durability. Even under extreme conditions such as
>> severe temperature fluctuation or impact, our products exceed the highest
>> expectations. All Leica cameras and lenses - all binoculars, spotting
>> scopes and laser rangefinders - are the result of decades of experience,
>> uncompromisingly high quality standards, and continuous development by
>> innovative international teams made of both experts and users.”.
>>
>>
>>
>> But, we have asked many times, the follow questions,
>>
>>
>>
>> Three major demands:
>>
>> *1. Disclose the bad machine data of the M series camera. According to
>> incomplete statistics from enthusiast associations, more than 98% of users
>> are forced to change CCDs continuously due to CCD quality problems, and
>> even pay a single maintenance fee of more than 1000 euros.*
>>
>> *2. Defraud consumers and publicly apologize for false advertising.*
>>
>>
>>
>>
>>
>> We looking for your reply soon.
>>
>>
>>
>> Yours,
>>
>>
>>
>> T.C ,
>>
>> who own 3 bad Leica M-Camera, all of it had CCD problems.
>>
>>
>>
>>
>>
>> *发件人**:* T.C <teeseewoo@gmail.com>
>> *发送时间**:* 2019年9月6日 20:48*主题**:* Re: Leica CEO Matthias Harsch Selling
>> CCD problematic cameras and making expensive annual maintenance fees for
>> customers worldwide.
>>
>>
>>
>> Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,
>>
>>
>>
>> This is our third letter to Leica Camera, which said:” stands for visual
>> enjoyment and lasting value. Our approach and unique technical expertise
>> make our optical instruments ideal companions, offering the highest
>> possible reliability and durability. Even under extreme conditions such as
>> severe temperature fluctuation or impact, our products exceed the highest
>> expectations. All Leica cameras and lenses - all binoculars, spotting
>> scopes and laser rangefinders - are the result of decades of experience,
>> uncompromisingly high quality standards, and continuous development by
>> innovative international teams made of both experts and users.”.
>>
>>
>>
>> But, we have asked many times, the follow questions,
>>
>>
>>
>> Three major demands:
>>
>> *1. Disclose the bad machine data of the M series camera. According to
>> incomplete statistics from enthusiast associations, more than 98% of users
>> are forced to change CCDs continuously due to CCD quality problems, and
>> even pay a single maintenance fee of more than 1000 euros.*
>>
>> *2. Defraud consumers and publicly apologize for false advertising.*
>>
>>
>>
>>
>>
>> We looking for your reply soon.
>>
>>
>>
>> Yours,
>>
>>
>>
>> T.C ,
>>
>> who own 3 bad Leica M-Camera, all of it had CCD problems.
>>
>>
>>
>>
>>
>>
>> *re:* Re: The Leica Camera seems Cheating Clients, Selling CCD
>> problematic cameras and making expensive annual maintenance fees for
>> customers worldwide.
>>
>>
>>
>> First of all, thank you for your reply. In order to be fair, we will
>> forward your responding colleagues to the major media around the world,
>> including all members of Congress in Germany.
>>
>> As you said in your reply, Leica has been replacing sensors for free for
>> many years. Why? Because of the quality problem, all the Leica machines we
>> purchased, the sensors have problems, and it is not a problem within five
>> years, basically there are problems within three years.
>>
>> The following is my question for you, I hope you can prove the answer:
>>
>> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
>> problems within three years.
>> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
>> know in advance that the sensor will be prone to problems? And more than
>> 90% of the machines have problems?
>> 3. Why do you know that when you make a profit in sales, you will not be
>> charged for the beginning of 2017? Is there any difference between this and
>> cheating?
>> 4. My machine is in your factory for three years, and you have replaced
>> the agent in Asia. I can't contact you for repair. I know that I am on a
>> business trip to Germany and I got your factory in person, but
>> unfortunately, I Another feeling of being cheated. I want to consult you
>> again. Is there a problem with my machine in the factory for three
>> years, or is it a problem after leaving the factory for 5 years?
>> 5. Leica is deliberately selling a camera with a problematic CCD quality.
>> Can it be forced to pay for expensive repairs every three years, in order
>> to make a profit?
>>
>> Finally, as a consumer, you have always advertised that your quality is
>> German quality, good quality, why do you never know that your CCD will have
>> more than 90% chance of being bad in three years when you are selling?
>> Lose, and then continue to charge fees? Do I have to pay you expensive
>> repairs every three years and need to go to Germany in person to deal with
>> them?
>>
>> If you have made it clear that your CCD is easy to break in 2014 and 2015
>> sales, please provide your evidence.
>>
>> If there is no evidence, do you feel reasonable?
>>
>> Is this Leica's professional ethics?
>>
>> Is this your ethical standard?
>>
>> I look forward to your reply and hope that you will answer my relevant
>> questions.
>>
>>
>>
>>
>>
>>
>>
>> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>>
>> Dear Sir,
>>
>>
>>
>> Thank you for your mail.
>>
>>
>>
>>
>>
>> In order to ensure fair and equal service to all our customers, we have
>> specific policies regarding the pricing of our services.
>>
>> Any Leica product comes with a manufacturer’s guarantee that is valid
>> worldwide if the product was purchased from an authorized dealer.
>>
>> If a product was purchased via an unauthorized channel or proof of
>> purchase from an authorized dealer cannot be verified, regular repair
>> charges apply.
>>
>> The terms of warranty as stated in our official documents apply
>> internationally. Proof of purchase from an authorized dealer has to be
>> provided.
>>
>> The standard LEICA product guarantee does not affect your statutory
>> guarantee rights towards the distributor of your LEICA products but does
>> not apply to the
>>
>> manufacturer.
>>
>> In such cases warranty claims have to be addressed with the seller/dealer.
>>
>> In the case of your camera, we sold it to Austria and the purchase
>> receipt you have sent is in Chinese letters and not signed or stamped by
>> any dealer.
>>
>> You may find all the stores / authorized dealers in Greater China on:
>> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>>
>>
>>
>> Leica has been replacing sensors free of charge for some years now and
>> only charged part for the material cost since 01.09.2017 for affected
>> cameras older than 5 years. We did not come by this decision lightly, but
>> are unable to continue this service any longer. Starting on 01.12.2018 a
>> contribution of €1303 + VAT applies.
>>
>>
>>
>> Included in this programme is a free general overhaul of your Leica M
>> camera and a one year warranty on the same terms as for new products. This
>> offer expresses our commitment to conserving the value of the camera.
>>
>>
>>
>> The general overhaul of the Leica M camera includes the following items:
>>
>> •Cleaning and overhaul of the shutter cocking mechanisms
>>
>> •Cleaning and maintenance/repair of the multifunction wheel
>>
>> •Cleaning of the main switch and shutter speed dial
>>
>> •Adjustment of the baseplate locking system
>>
>> •Refurbishment of engravings
>>
>> •Renewal of the protective film on the baseplate
>>
>> •Maintenance/repair of viewfinder displays
>>
>>
>>
>> Upgrade options are still available. Instead of a sensor exchange we
>> offer our customers the option to trade-in the affected camera and to
>> purchase one of the selected camera models to the following attractive
>> conditions. We informed you about this option with the estimate.
>>
>>
>>
>>
>>
>> Kind regards / 此致
>>
>>
>>
>> Customer Care
>> U. Brand
>>
>>
>>
>> Tel.: +49 (0) 6441 2080 189
>> Fax : +49 (0) 6441 2080 339
>> customer.care@leica-camera.com
>>
>>
>>
>>
>>
>> Leica Camera AG
>> Customer Care/ Am Leitz-Park 5 /
>> 35578 Wetzlar / Germany
>>
>> http://de.leica-camera.com/home/
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *Von:* T.C [mailto:teeseewoo@gmail.com]
>> *Gesendet:* Donnerstag, 5. September 2019 23:22
>> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
>> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
>> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
>> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com;
>> Steuer, Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com;
>> Looke, Sandra <Sandra.Looke@leica-camera.com>; spareparts <
>> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
>> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
>> ashley.vansant@thewashingtondailynews.com;
>> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
>> sylvester.rogers@thewashingtondailynews.com;
>> amy.whitaker@thewashingtondailynews.com;
>> caleb.miller@thewashingtondailynews.com;
>> spencer.stanley@thewashingtondailynews.com;
>> german.llodrat@thewashingtondailynews.com;
>> cecilia.prokos@thewashingtondailynews.com;
>> jason.scott@thewashingtondailynews.com;
>> david.cucchiara@thewashingtondailynews.com;
>> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
>> caroline.hudson@thewashingtondailynews.com;
>> vail.rumley@thewashingtondailynews.com
>> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
>> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
>> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
>> *Betreff:* The Leica Camera seems Cheating Clients.
>>
>>
>>
>> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany,
>> has promised consumers that the CCD for digital camera M-System is lifetime
>> warranty and claims to be of high quality.
>>
>>
>>
>> In fact, within five years, I personally went to the headquarters of the
>> Leica company in Germany, and the problems of the camera have been
>> repeatedly and repeatedly, based on the high maintenance costs.
>>
>>
>>
>> Everything promised before, with the change of the agency, Leica's German
>> headquarters also hopes that the customer's promised lifetime maintenance
>> will become a fee-based repair under the overlord clause. The high-quality
>> camera promised before will become damaged every year. Cameras, and camera
>> quality issues are endless.
>>
>>
>>
>> Why is the quality of the camera so low? Why are you constantly promoting
>> high quality cameras?
>>
>>
>>
>> I have written to Leica's public relations department many times, and I
>> have not received a clear answer so far.
>>
>>
>>
>> Therefore, I hope to disclose this letter to the media and hope that
>> Leica can publicly answer the quality of the camera.
>>
>>
>>
>> And more than a few hundred people, in Hong Kong, Taiwan, Macau and
>> mainland China, have received public notice from Leica that they will
>> guarantee the CCD warranty of the Leica M-System camera for life, but the
>> fact is that Leica can always Change the promise, what is the difference
>> between this deception?
>>
>>
>>
>> I look forward to the positive response from Leica, and don't evade the
>> problem.
>>
>>
>>
>> Yours, Sincerely.
>>
>>
>>
>> --
>>
>> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
>> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
>> M-System der Digitalkamera lebenslange Garantie bietet und von hoher
>> Qualität sein soll.
>>
>>
>>
>> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz
>> der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera
>> sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.
>>
>>
>>
>> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge
>> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
>> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
>> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera,
>> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
>> Kameraqualität sind endlos.
>>
>>
>>
>> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
>> hochwertige Kameras?
>>
>>
>>
>> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
>> keine klare Antwort erhalten.
>>
>>
>>
>> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe,
>> dass Leica die Qualität der Kamera öffentlich beantworten kann.
>>
>>
>>
>> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in
>> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
>> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
>> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
>> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
>>
>>
>>
>> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem
>> nicht aus.
>>
>>
>>
>> Ihre
>>
>>
>>
>>
>>
>> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
>>
>> Can you tell me what's the authorized dealer in China and Hong Kong?
>>
>>
>>
>> some media in Hong Kong want to report the Leica quality.
>>
>>
>>
>> In fact, my M9 and M Monochrome did not change for one time, and it
>> broken long time ago ,not this time only. I even don't know it's already
>> broken.
>>
>>
>>
>> Me, and the Leica Fans Association in Hong Kong, will go to the Official
>> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
>> don‘’t inform us before the Leica sell the product.
>>
>>
>>
>> most of us have more than 3 Leica machines, but it's pity we all
>> disappeared these days.
>>
>>
>>
>> Looking for your reply soon.
>>
>>
>>
>> Yours sincerely
>>
>>
>>
>> T.C
>>
>>
>>
>>
>>
>>
>>
>> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
>>
>> Dear Mr. Wu,
>>
>>
>>
>> Thank you for providing us the proof of purchase.
>>
>>
>>
>> Unfortunately, the purchase invoice and receipt provided below are not
>> acknowledgeable.
>>
>> Any Leica product comes with a manufacturer’s guarantee that is valid
>> worldwide if the product was purchased from an authorized dealer. If a
>> product was purchased via an unauthorized channel or proof of purchase
>> from an authorized dealer cannot be verified, regular repair charges apply.
>>
>>
>>
>> In such cases warranty claims have to be addressed with the seller/dealer.
>>
>>
>>
>> Thank you for understanding.
>>
>>
>>
>> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>>
>> Nadine Coletta
>>
>> Leica Camera AG
>> Customer Care
>> Am Leitz-Park 5, D-35578 Wetzlar / Germany
>> www.leica-camera.com / nadine.coletta@leica-camera.com
>> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>>
>>
>>
>> ********************************************************
>>
>>
>>
>> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
>> *Gesendet:* Dienstag, 3. September 2019 08:36
>> *An:* CustomerCare <Customer.Care@leica-camera.com>
>> *Betreff:* Re: LEICA-estimate 1058152
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>>
>> Dear Leica Customer,
>>
>> Your order confirmation/estimate for the above listed service order
>> number can be found in the attachment.
>>
>> You can track the status of your service order anytime under the
>> following link:
>>
>> http://repair.leica-camera.com/service/repairtracking/index.html
>>
>> If you need further assistance, please contact:
>>
>> Customer.Care@leica-camera.com
>> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>>
>> Kind Regards
>>
>> Leica Camera AG
>> Customer Care
>>
>> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
>> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr.
>> Marita Paasch
>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
>> Andreas Kaufmann
>>
>> This message may contain confidential and privileged information. If it
>> has been sent to you in error, please notify the sender immediately by
>> replying to the message and please delete it from your computer.
>>
>>
>>
>> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
>> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr.
>> Marita Paasch
>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
>> Andreas Kaufmann
>>
>> This message may contain confidential and privileged information. If it
>> has been sent to you in error, please notify the sender immediately by
>> replying to the message and please delete it from your computer.
>>
>>
>>
>> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
>> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr.
>> Marita Paasch
>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
>> Andreas Kaufmann
>>
>> This message may contain confidential and privileged information. If it
>> has been sent to you in error, please notify the sender immediately by
>> replying to the message and please delete it from your computer.
>>
>

#2 · 2019-09-17T05:31:56Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ_L2OPyR9x5QOw98YQplr5rhHSF6UgnfwBNj-S1mw90w1ghP5spicc8FEdeq8igbebN9Mk9GtRc4BqlEDOPpb2D4euyofxqSS8hWvLqvOV764rotX2Vh0wsRq4gddwgn8moLtEjVDWUx_5lwIWHCuyzjZC34jfdZlbjdgumuf99h63LHc6W7_NrI-og3v3LyYDlBrKssAdCI4o9dGuxWe6kr3LbvyqSIguEn4w7jJx-igHbLRWeaezwbrykyDvmXjMVbqnjIBNhkYgCWRgz06PiTDEWtir15nh_1M3iB6qrRkptix5cUJvHP7aZbAPr9UOmmUpvLsCaNoLcVhapdnG7OiZFc3o_YrykzvvKvbATHW1QNaI9E8kqiZBf3CKkonSJnW5vkuZNHvRx

** 找不到地址 **

由于系统找不到电子邮件地址 ford@blackstone.com，或该地址无法接收邮件，因此无法递送您的邮件。

远程服务器的响应如下：
550 Invalid recipient <ford@blackstone.com> (#5.1.1)
Final-Recipient: rfc822; ford@blackstone.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; cluster6.us.messagelabs.com. (67.219.246.100, the server for
 the domain blackstone.com.)
Diagnostic-Code: smtp; 550 Invalid recipient <ford@blackstone.com> (#5.1.1)
Last-Attempt-Date: Mon, 16 Sep 2019 22:31:56 -0700 (PDT)
Dear Mr. Sven Kupfer, Mr. Ruud Peters, Blackstone and NYSE

So many thanks for your reply after my 13th email to Leica, in your letter,
you admit that, the Leica did deleted the evidence right?

After I disclosed your company’s deletion of the website’s evidence, we
asked you many questions. You only use a “change policy” to cover up your
fraudulent customers and deceive investors. Again, we very much hope that *CFO
Mr. Ruud Peter* can prove whether there is any fraud in this response. As
an investor in BlackStone, we are very keen to know that the sturdy and
practical camera that Lycra has always promoted can even use a lifetime
camera, resulting in a poor quality camera that seeks expensive repairs for
the board of directors.

What’s the different between” *change the policy*” to “*cheating Clients*”?

The Leica Promised before, “*Leica Announces Perm Fix for CCD Sensor
Corrosion on M9/M9-P/MM/M-E Models*”. And “*LEICA ANNOUNCES PERMANENT FIX
FOR CCD SENSOR CORROSION ON M9/M9-P/MM/M-E MODELS* “, we still can see your
advertisement on so many website now.

I have visited the Leica Company in Germany twice, and I know you promised
Permanent fix for CCD, that why I bought 3 Leica M Camera.

Now so many Leica User in Hong Kong and China is feel being cheating.

We hope you can answer the question, face it, is it the Leica Company
value? Once promise, and then so called change policy to charge money
before of the very bad quality of your CCD?

You still saying Leica’s Passion and perfection on :
https://en.leica-camera.com/Company/Our-Values/Our-Values.

We hope you can stop cheating the clients, and keep your promise,

yours,

T.C

+852 6984 8888

Looking for your reply soon. !!!

> Dear Mr. Sven Kupfer and Mr. Ruud Peters
>
>
>
> So many thanks for your reply after my 13th email to Leica, in your
> letter, you admit that, the Leica did deleted the evidence right?
>
>
>
> What’s the different between” *change the policy*” to “*cheating Clients*
> ”?
>
>
>
> The Leica Promised before, “*Leica Announces Perm Fix for CCD Sensor
> Corrosion on M9/M9-P/MM/M-E Models*”. And “*LEICA ANNOUNCES PERMANENT FIX
> FOR CCD SENSOR CORROSION ON M9/M9-P/MM/M-E MODELS* “, we still can see
> your advertisement on so many website now.
>
>
>
> I have visited the Leica Company in Germany twice, and I know you promised
> Permanent fix for CCD, that why I bought 3 Leica M Camera.
>
>
>
> Now so many Leica User in Hong Kong and China is feel being cheating.
>
>
>
> We hope you can answer the question, face it, is it the Leica Company
> value? Once promise, and then so called change policy to charge money
> before of the very bad quality of your CCD?
>
>
>
> You still saying Leica’s Passion and perfection on :
> https://en.leica-camera.com/Company/Our-Values/Our-Values.
>
>
>
> We just hope you can stop cheating the clients, and keep your promise,
>
>
> yours,
>
> T.C
>
> +852 6984 8888
>
>
>
>
>
> Looking for your reply soon. !!!
>
> Kupfer, Sven <Sven.Kupfer@leica-camera.com> 于2019年9月16日周一 下午11:49写道：
>
>> Dear T.C.
>>
>>
>>
>> I am contacting you as my colleague Ms. Kirstin Masney is out of office
>> for the next two weeks.
>>
>>
>>
>> The text you are referring to was deleted because the sensor exchange
>> under goodwill is no longer unlimited.
>>
>> All customers who had registered their product and have given the
>> permission to contact the
----- Message truncated -----

#3 · 2019-09-17T05:31:56Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

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Last-Attempt-Date: Mon, 16 Sep 2019 22:31:56 -0700 (PDT)
Dear Mr. Sven Kupfer, Mr. Ruud Peters, Blackstone and NYSE

So many thanks for your reply after my 13th email to Leica, in your letter,
you admit that, the Leica did deleted the evidence right?

After I disclosed your company’s deletion of the website’s evidence, we
asked you many questions. You only use a “change policy” to cover up your
fraudulent customers and deceive investors. Again, we very much hope that *CFO
Mr. Ruud Peter* can prove whether there is any fraud in this response. As
an investor in BlackStone, we are very keen to know that the sturdy and
practical camera that Lycra has always promoted can even use a lifetime
camera, resulting in a poor quality camera that seeks expensive repairs for
the board of directors.

What’s the different between” *change the policy*” to “*cheating Clients*”?

The Leica Promised before, “*Leica Announces Perm Fix for CCD Sensor
Corrosion on M9/M9-P/MM/M-E Models*”. And “*LEICA ANNOUNCES PERMANENT FIX
FOR CCD SENSOR CORROSION ON M9/M9-P/MM/M-E MODELS* “, we still can see your
advertisement on so many website now.

I have visited the Leica Company in Germany twice, and I know you promised
Permanent fix for CCD, that why I bought 3 Leica M Camera.

Now so many Leica User in Hong Kong and China is feel being cheating.

We hope you can answer the question, face it, is it the Leica Company
value? Once promise, and then so called change policy to charge money
before of the very bad quality of your CCD?

You still saying Leica’s Passion and perfection on :
https://en.leica-camera.com/Company/Our-Values/Our-Values.

We hope you can stop cheating the clients, and keep your promise,

yours,

T.C

+852 6984 8888

Looking for your reply soon. !!!

> Dear Mr. Sven Kupfer and Mr. Ruud Peters
>
>
>
> So many thanks for your reply after my 13th email to Leica, in your
> letter, you admit that, the Leica did deleted the evidence right?
>
>
>
> What’s the different between” *change the policy*” to “*cheating Clients*
> ”?
>
>
>
> The Leica Promised before, “*Leica Announces Perm Fix for CCD Sensor
> Corrosion on M9/M9-P/MM/M-E Models*”. And “*LEICA ANNOUNCES PERMANENT FIX
> FOR CCD SENSOR CORROSION ON M9/M9-P/MM/M-E MODELS* “, we still can see
> your advertisement on so many website now.
>
>
>
> I have visited the Leica Company in Germany twice, and I know you promised
> Permanent fix for CCD, that why I bought 3 Leica M Camera.
>
>
>
> Now so many Leica User in Hong Kong and China is feel being cheating.
>
>
>
> We hope you can answer the question, face it, is it the Leica Company
> value? Once promise, and then so called change policy to charge money
> before of the very bad quality of your CCD?
>
>
>
> You still saying Leica’s Passion and perfection on :
> https://en.leica-camera.com/Company/Our-Values/Our-Values.
>
>
>
> We just hope you can stop cheating the clients, and keep your promise,
>
>
> yours,
>
> T.C
>
> +852 6984 8888
>
>
>
>
>
> Looking for your reply soon. !!!
>
> Kupfer, Sven <Sven.Kupfer@leica-camera.com> 于2019年9月16日周一 下午11:49写道：
>
>> Dear T.C.
>>
>>
>>
>> I am contacting you as my colleague Ms. Kirstin Masney is out of office
>> for the next two weeks.
>>
>>
>>
>> The text you are referring to was deleted because the sensor exchange
>> under goodwill is no longer unlimited.
>>
>> All customers who had registered their product and have given the
>> permission to contact the
----- Message truncated -----

#4 · 2019-09-17T05:31:57Z
From: postmaster@leica-camera.com
To: teeseewoo@gmail.com
Subject: Unzustellbar: Re: Leica CEO Matthias Halch deleted the evidence and Cheat shareholders

Attachments named in the archive: image002.png; image003.jpg; image004.jpg; image005.jpg; image015.jpg; image016.jpg; ANGjdJ-K2RNzor108sdADvT_qHGZHvyMyw8hmqWbQbws7k3y342lZ_8U1C0llzFXUnbAJ1jGWzEB7sIHdgjez4ukhhXwQK0s5AAKDEYPZoR7NFmn_xcLsj5_lnPjJr5eEvM-_6iQbzt9QC76ffWeRvKSwDRHUpDvzMypQ7-6UX81iLiPoSxEvarbedRAA6zSonq04FHP7GkIS_ck-J-ix3NiHgRK77JRKXEkuLDjm4OpB-yT8gKAkDxJd1XrsuUuuiq8_AONuiAIWIRPto-c6vD2XWccTV4iinGESD6hoT_qQvu_tqs80lE0ly2IXSKxWhFrmeqREq8Edlvl5HciXiN6pojqgr08AOwrlxu158fS95V3dIunx77LbEVNI83HiGEedDANOfX48TExH1mK; ANGjdJ8QBs

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From: [Name] <teeseewoo@gmail.com>
Date: Tue, 17 Sep 2019 13:31:43 +0800
Message-ID: <CAK3OhgD=aUzqbd7rBOwriWeNNjrsg67tuzQmz5HkD+ZHnAt0EQ@mail.gmail.com>
Subject: Re: Leica CEO Matthias Halch deleted the evidence and Cheat shareholders
To: "Kupfer, Sven" <Sven.Kupfer@leica-camera.com>
CC: "Coletta, Nadine" <Nadine.Coletta@leica-camera.com>, "Brand, Ursula"
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Dear Mr. Sven Kupfer, Mr. Ruud Peters, Blackstone and NYSE

So many thanks for your reply after my 13th email to Leica, in your letter,
you admit that, the Leica did deleted the evidence right?

After I disclosed your company’s deletion of the website’s evidence, we
asked you many questions. You only use a “change policy” to cover up your
fraudulent customers and deceive investors. Again, we very much hope that *CFO
Mr. Ruud Peter* can prove whether there is any fraud in this response. As
an investor in BlackStone, we are very keen to know that the sturdy and
practical camera that Lycra has always promoted can even use a lifetime
camera, resulting in a poor quality camera that seeks expensive repairs for
the board of directors.

What’s the different between” *change the policy*” to “*cheating Clients*”?

The Leica Promised before, “*Leica Announces Perm Fix for CCD Sensor
Corrosion on M9/M9-P/MM/M-E Models*”. And “*LEICA ANNOUNCES PERMANENT FIX
FOR CCD SENSOR CORROSION ON M9/M9-P/MM/M-E MODELS* “, we still can see your
advertisement on so many website now.

I have visited the Leica Company in Germany twice, and I know you promised
Permanent fix for CCD, that why I bought 3 Leica M Camera.

Now so many Leica User in Hong Kong and China is feel being cheating.

We hope you can answer the question, face it, is it the Leica Company
value? Once promise, and then so called change policy to charge money
before of the very bad quality of your CCD?

You still saying Leica’s Passion and perfection on :
https://en.leica-camera.com/Company/Our-Values/Our-Values.

We hope you can stop cheating the clients, and keep your promise,

yours,

T.C

+852 6984 8888

Looking for your reply soon. !!!

> Dear Mr. Sven Kupfer and Mr. Ruud Peters
>
>
>
> So many thanks for your reply after my 13th email to Leica, in your
> letter, you admit that, the Leica did deleted the evidence right?
>
>
>
> What’s the different between” *change the policy*” to “*cheating Clients*
> ”?
>
>
>
> The Leica Promised before, “*Leica Announces Perm Fix for CCD Sensor
> Corrosion on M9/M9-P/MM/M-E Models*”. And “*LEICA ANNOUNCES PERMANENT FIX
> FOR CCD SENSOR CORROSION ON M9/M9-P/MM/M-E MODELS* “, we still can see
> your advertisement on so many website now.
>
>
>
> I have visited the Leica Company in Germany twice, and I know you promised
> Permanent fix for CCD, that why I bought 3 Leica M Camera.
>
>
>
> Now so many Leica User in Hong Kong and China is feel being cheating.
>
>
>
> We hope you can answer the question, face it, is it the Leica Company
> value? Once promise, and then so called change policy to charge money
> before of the very bad quality of your CCD?
>
>
>
> You still saying Leica’s Passion and perfection on :
> https://en.leica-camera.com/Company/Our-Values/Our-Values.
>
>
>
> We just hope you can stop cheating the clients, and keep your promise,
>
>
> yours,
>
> T.C
>
> +852 6984 8888
>
>
>
>
>
> Looking for your reply soon. !!!
>
> Kupfer, Sven <Sven.Kupfer@leica-camera.com> 于2019年9月16日周一 下午11:49写道：
>
>> Dear T.C.
>>
>>
>>
>> I am contacting you as my colleague Ms. Kirstin Masney is out of office
>> for the next two weeks.
>>
>>
>>
>> The text you are referring to was deleted because the sensor exchange
>> under goodwill is no longer unlimited.
>>
>> All customers who had registered their product and have given the
>> permission to contact them were informed by email that from a certain point
>> in time cameras older than five years will not have the sensor exchanged
>> completely free of charge.
>>
>>
>>
>> Nevertheless the sensor exchange for cameras older than 5 years is still
>> under goodwill policy as the customer is paying for the sensor and Leica
>> Camera takes the labour cost.
>>
>> So *Leica does not make profit out of a Sensor exchange*. If you ever
>> have the opportunity to visit our plant in Wetzlar we will totally open
>> show you the process of exchanging the Sensor.
>>
>>
>>
>> Customer Care is aware, that the sensor is an expensive part. Therefore
>> we offer attractive upgrade options to later models no matter in what
>> condition the M9 is.
>>
>> I am sure that you were informed about this by our staff.
>>
>>
>>
>> I hope I could answer the question why the text in this form is no longer
>> published.
>>
>>
>>
>> With best regards
>>
>>
>>
>> Sven Kupfer
>>
>>
>>
>>
>>
>> [image: cid:image001.png@01D2334E.DF648C20]
>>
>>
>>
>> Sven Kupfer
>>
>>
>>
>> Leica Camera AG
>>
>> Director Customer Care
>>
>> Am Leitz-Park 5 / D-35578 Wetzlar / Germany
>> Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
>>
>> www.leica-camera.com
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> ------------------------------
>>
>> *Von:* T.C
>> *Gesendet:* Sonntag, 15. September 2019 17:08:48 (UTC+01:00) Amsterdam,
>> Berlin, Bern, Rom, Stockholm, Wien
>> *An:* '子超'; Coletta, Nadine; Vollert, Sven; 'douglas'; Brand, Ursula;
>> 22327861@qq.com; Customercare CN; 'info'; 'info'; Paasch, Marita;
>> 'repair'; 'sales'; 'cs'; 'nicedigital'; Steuer, Dennis; Customer Care HK;
>> 'leicainfo'; 'technicalinfo'; Looke, Sandra; spareparts; 'info';
>> 'jboswell'; 'info'; 'jason.scott'; Schaedlich, Jochen
>> *Cc:* 'bcjones'; 'christian.wigand'; 'athina.reuter'; 'sara.soumillion';
>> 'lucia.caudet'; 'marietta.grammenou'; 'xavier.lao'; 'vera-jourova-contact';
>> 'renate.nikolay'; 'daniel.braun'; 'monika.ladmanova'; 'eduard.hulicius';
>> 'simona.constantin'; 'kevin.oconnell'; 'Miriam.HARTIEL';
>> 'anezka.machackova'; 'ronnie'; 'bhind'; 'Ardesa'; 'zhangjunfei1978';
>> 'info'; 'Christian.Spahr'; 'Sara.Soumillion'; 'Athina.Reuter'
>> *Betreff:* Re: Leica CEO Matthias Halch deleted the evidence
>>
>> Dear Kirstin Masney,
>>
>>
>>
>> This is my *11th* email to Leica, but it’s pity, till now, you still
>> avoid to answer the questions.
>>
>>
>>
>> Have you read this link before?
>>
>>
>>
>>
>> https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors
>>
>>
>>
>>
>>
>> why your company deleted this?
>>
>>
>>
>> *Is the CEO force the staffs to cheat clients? *
>>
>>
>>
>> Please look at the following link or the attachment, how you promise, and
>> how you cheating the clients now.
>>
>>
>>
>>
>> http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/
>>
>>
>>
>>
>>
>>
>> https://petapixel.com/2014/12/10/leica-users-seeing-widespread-sensor-corrosion-issue-company-offers-free-replacements/
>>
>>
>>
>> how is the integrity of your company or staff? Keep cheating?
>>
>>
>>
>> Looking for your reply soon.
>>
>>
>>
>>
>>
>> *发件人**:* T.C <teeseewoo@gmail.com>
>> *发送时间**:* 2019年9月11日 16:25
>>
>> *主题**:* Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion
>>
>>
>>
>> Dear Kirstin Masney,
>>
>>
>>
>> This is my *8th* letter asking you,
>>
>>
>>
>> *Why you don’t inform the clines the CCD have false design before your
>> selling the M camera? *
>>
>>
>>
>> The Leica just said:
>>
>>
>>
>> If we know your CCD have so many problem,
>>
>>
>>
>> Till now, you still have not answer this questions.
>>
>>
>>
>> Looking for your reply soon, and stop cheating clients. Here’s what the
>> Leica* Exaggerated promotion*:
>>
>>
>>
>> Leica stands for visual enjoyment and lasting value. Our approach and
>> unique technical expertise make our optical instruments ideal companions,
>> offering the *highest* possible reliability and durability. Even under
>> extreme conditions such as severe temperature fluctuation or impact, our
>> products exceed the highest expectations. All Leica cameras and lenses -
>> all binoculars, spotting scopes and laser rangefinders - are the result of
>> decades of experience, uncompromisingly high quality standards, and
>> continuous development by innovative international teams made of both
>> experts and users.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *发件人**:* T.C <teeseewoo@gmail.com>
>> *发送时间**:* 2019年9月11日 2:05
>>
>> *主题**:* Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge
>> profits by maintenance costs.
>>
>>
>>
>> Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and
>> Dr. Andreas Kaufmann, and EU,
>>
>> This is our *7th* letter to Leica Camera, which said:” stands for visual
>> enjoyment and lasting value. Our approach and unique technical expertise
>> make our optical instruments ideal companions, offering the highest
>> possible reliability and durability. Even under extreme conditions such as
>> severe temperature fluctuation or impact, our products exceed the highest
>> expectations. All Leica cameras and lenses - all binoculars, spotting
>> scopes and laser rangefinders - are the result of decades of experience,
>> uncompromisingly high quality standards, and continuous development by
>> innovative international teams made of both experts and users.”.
>>
>> But, we have asked many times, the follow questions,
>>
>>
>>
>> Three major demands:
>>
>> *1. Disclose the bad machine data of the M series camera. According to
>> incomplete statistics from enthusiast associations, more than 98% of users
>> are forced to change CCDs continuously due to CCD quality problems, and
>> even pay a single maintenance fee of more than 1000 euros.*
>>
>> *2. Defraud consumers and publicly apologize for false advertising.*
>>
>> *3. CEO Mr. Mathias Harsch needs to resign. *
>>
>>
>>
>> We looking for your reply soon.
>>
>>
>>
>> Yours,
>>
>>
>>
>> T.C ,
>>
>>
>>
>>
>>
>> *发件人**:* T.C <teeseewoo@gmail.com>
>> *发送时间**:* 2019年9月9日 0:26
>>
>> *Re*: Leica CEO Matthias Harsch Selling CCD problematic cameras and
>> making expensive annual maintenance fees for customers worldwide.
>>
>>
>>
>> Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,
>>
>>
>>
>> This is our *5th* letter to Leica Camera, which said:” stands for visual
>> enjoyment and lasting value. Our approach and unique technical expertise
>> make our optical instruments ideal companions, offering the highest
>> possible reliability and durability. Even under extreme conditions such as
>> severe temperature fluctuation or impact, our products exceed the highest
>> expectations. All Leica cameras and lenses - all binoculars, spotting
>> scopes and laser rangefinders - are the result of decades of experience,
>> uncompromisingly high quality standards, and continuous development by
>> innovative international teams made of both experts and users.”.
>>
>>
>>
>> But, we have asked many times, the follow questions,
>>
>>
>>
>> Three major demands:
>>
>> *1. Disclose the bad machine data of the M series camera. According to
>> incomplete statistics from enthusiast associations, more than 98% of users
>> are forced to change CCDs continuously due to CCD quality problems, and
>> even pay a single maintenance fee of more than 1000 euros.*
>>
>> *2. Defraud consumers and publicly apologize for false advertising.*
>>
>> *3. CEO Mr. Mathias Harsch needs to resign. *
>>
>>
>>
>> We looking for your reply soon.
>>
>>
>>
>> Yours,
>>
>>
>>
>> T.C ,
>>
>> who own 3 bad Leica M-Camera, all of it had CCD problems.
>>
>>
>>
>>
>>
>>
>>
>> *发件人**:* T.C <teeseewoo@gmail.com>
>> *发送时间**:* 2019年9月8日 5:22
>>
>> *主题**:* 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras
>> and making expensive annual maintenance fees for customers worldwide.
>>
>>
>>
>> Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,
>>
>>
>>
>> This is our *4th* letter to Leica Camera, which said:” stands for visual
>> enjoyment and lasting value. Our approach and unique technical expertise
>> make our optical instruments ideal companions, offering the highest
>> possible reliability and durability. Even under extreme conditions such as
>> severe temperature fluctuation or impact, our products exceed the highest
>> expectations. All Leica cameras and lenses - all binoculars, spotting
>> scopes and laser rangefinders - are the result of decades of experience,
>> uncompromisingly high quality standards, and continuous development by
>> innovative international teams made of both experts and users.”.
>>
>>
>>
>> But, we have asked many times, the follow questions,
>>
>>
>>
>> Three major demands:
>>
>> *1. Disclose the bad machine data of the M series camera. According to
>> incomplete statistics from enthusiast associations, more than 98% of users
>> are forced to change CCDs continuously due to CCD quality problems, and
>> even pay a single maintenance fee of more than 1000 euros.*
>>
>> *2. Defraud consumers and publicly apologize for false advertising.*
>>
>>
>>
>>
>>
>> We looking for your reply soon.
>>
>>
>>
>> Yours,
>>
>>
>>
>> T.C ,
>>
>> who own 3 bad Leica M-Camera, all of it had CCD problems.
>>
>>
>>
>>
>>
>> *发件人**:* T.C <teeseewoo@gmail.com>
>> *发送时间**:* 2019年9月6日 20:48*主题**:* Re: Leica CEO Matthias Harsch Selling
>> CCD problematic cameras and making expensive annual maintenance fees for
>> customers worldwide.
>>
>>
>>
>> Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,
>>
>>
>>
>> This is our third letter to Leica Camera, which said:” stands for visual
>> enjoyment and lasting value. Our approach and unique technical expertise
>> make our optical instruments ideal companions, offering the highest
>> possible reliability and durability. Even under extreme conditions such as
>> severe temperature fluctuation or impact, our products exceed the highest
>> expectations. All Leica cameras and lenses - all binoculars, spotting
>> scopes and laser rangefinders - are the result of decades of experience,
>> uncompromisingly high quality standards, and continuous development by
>> innovative international teams made of both experts and users.”.
>>
>>
>>
>> But, we have asked many times, the follow questions,
>>
>>
>>
>> Three major demands:
>>
>> *1. Disclose the bad machine data of the M series camera. According to
>> incomplete statistics from enthusiast associations, more than 98% of users
>> are forced to change CCDs continuously due to CCD quality problems, and
>> even pay a single maintenance fee of more than 1000 euros.*
>>
>> *2. Defraud consumers and publicly apologize for false advertising.*
>>
>>
>>
>>
>>
>> We looking for your reply soon.
>>
>>
>>
>> Yours,
>>
>>
>>
>> T.C ,
>>
>> who own 3 bad Leica M-Camera, all of it had CCD problems.
>>
>>
>>
>>
>>
>>
>> *re:* Re: The Leica Camera seems Cheating Clients, Selling CCD
>> problematic cameras and making expensive annual maintenance fees for
>> customers worldwide.
>>
>>
>>
>> First of all, thank you for your reply. In order to be fair, we will
>> forward your responding colleagues to the major media around the world,
>> including all members of Congress in Germany.
>>
>> As you said in your reply, Leica has been replacing sensors for free for
>> many years. Why? Because of the quality problem, all the Leica machines we
>> purchased, the sensors have problems, and it is not a problem within five
>> years, basically there are problems within three years.
>>
>> The following is my question for you, I hope you can prove the answer:
>>
>> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
>> problems within three years.
>> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
>> know in advance that the sensor will be prone to problems? And more than
>> 90% of the machines have problems?
>> 3. Why do you know that when you make a profit in sales, you will not be
>> charged for the beginning of 2017? Is there any difference between this and
>> cheating?
>> 4. My machine is in your factory for three years, and you have replaced
>> the agent in Asia. I can't contact you for repair. I know that I am on a
>> business trip to Germany and I got your factory in person, but
>> unfortunately, I Another feeling of being cheated. I want to consult you
>> again. Is there a problem with my machine in the factory for three
>> years, or is it a problem after leaving the factory for 5 years?
>> 5. Leica is deliberately selling a camera with a problematic CCD quality.
>> Can it be forced to pay for expensive repairs every three years, in order
>> to make a profit?
>>
>> Finally, as a consumer, you have always advertised that your quality is
>> German quality, good quality, why do you never know that your CCD will have
>> more than 90% chance of being bad in three years when you are selling?
>> Lose, and then continue to charge fees? Do I have to pay you expensive
>> repairs every three years and need to go to Germany in person to deal with
>> them?
>>
>> If you have made it clear that your CCD is easy to break in 2014 and 2015
>> sales, please provide your evidence.
>>
>> If there is no evidence, do you feel reasonable?
>>
>> Is this Leica's professional ethics?
>>
>> Is this your ethical standard?
>>
>> I look forward to your reply and hope that you will answer my relevant
>> questions.
>>
>>
>>
>>
>>
>>
>>
>> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>>
>> Dear Sir,
>>
>>
>>
>> Thank you for your mail.
>>
>>
>>
>>
>>
>> In order to ensure fair and equal service to all our customers, we have
>> specific policies regarding the pricing of our services.
>>
>> Any Leica product comes with a manufacturer’s guarantee that is valid
>> worldwide if the product was purchased from an authorized dealer.
>>
>> If a product was purchased via an unauthorized channel or proof of
>> purchase from an authorized dealer cannot be verified, regular repair
>> charges apply.
>>
>> The terms of warranty as stated in our official documents apply
>> internationally. Proof of purchase from an authorized dealer has to be
>> provided.
>>
>> The standard LEICA product guarantee does not affect your statutory
>> guarantee rights towards the distributor of your LEICA products but does
>> not apply to the
>>
>> manufacturer.
>>
>> In such cases warranty claims have to be addressed with the seller/dealer.
>>
>> In the case of your camera, we sold it to Austria and the purchase
>> receipt you have sent is in Chinese letters and not signed or stamped by
>> any dealer.
>>
>> You may find all the stores / authorized dealers in Greater China on:
>> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>>
>>
>>
>> Leica has been replacing sensors free of charge for some years now and
>> only charged part for the material cost since 01.09.2017 for affected
>> cameras older than 5 years. We did not come by this decision lightly, but
>> are unable to continue this service any longer. Starting on 01.12.2018 a
>> contribution of €1303 + VAT applies.
>>
>>
>>
>> Included in this programme is a free general overhaul of your Leica M
>> camera and a one year warranty on the same terms as for new products. This
>> offer expresses our commitment to conserving the value of the camera.
>>
>>
>>
>> The general overhaul of the Leica M camera includes the following items:
>>
>> •Cleaning and overhaul of the shutter cocking mechanisms
>>
>> •Cleaning and maintenance/repair of the multifunction wheel
>>
>> •Cleaning of the main switch and shutter speed dial
>>
>> •Adjustment of the baseplate locking system
>>
>> •Refurbishment of engravings
>>
>> •Renewal of the protective film on the baseplate
>>
>> •Maintenance/repair of viewfinder displays
>>
>>
>>
>> Upgrade options are still available. Instead of a sensor exchange we
>> offer our customers the option to trade-in the affected camera and to
>> purchase one of the selected camera models to the following attractive
>> conditions. We informed you about this option with the estimate.
>>
>>
>>
>>
>>
>> Kind regards / 此致
>>
>>
>>
>> Customer Care
>> U. Brand
>>
>>
>>
>> Tel.: +49 (0) 6441 2080 189
>> Fax : +49 (0) 6441 2080 339
>> customer.care@leica-camera.com
>>
>>
>>
>>
>>
>> Leica Camera AG
>> Customer Care/ Am Leitz-Park 5 /
>> 35578 Wetzlar / Germany
>>
>> http://de.leica-camera.com/home/
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *Von:* T.C [mailto:teeseewoo@gmail.com]
>> *Gesendet:* Donnerstag, 5. September 2019 23:22
>> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
>> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
>> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
>> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com;
>> Steuer, Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com;
>> Looke, Sandra <Sandra.Looke@leica-camera.com>; spareparts <
>> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
>> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
>> ashley.vansant@thewashingtondailynews.com;
>> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
>> sylvester.rogers@thewashingtondailynews.com;
>> amy.whitaker@thewashingtondailynews.com;
>> caleb.miller@thewashingtondailynews.com;
>> spencer.stanley@thewashingtondailynews.com;
>> german.llodrat@thewashingtondailynews.com;
>> cecilia.prokos@thewashingtondailynews.com;
>> jason.scott@thewashingtondailynews.com;
>> david.cucchiara@thewashingtondailynews.com;
>> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
>> caroline.hudson@thewashingtondailynews.com;
>> vail.rumley@thewashingtondailynews.com
>> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
>> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
>> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
>> *Betreff:* The Leica Camera seems Cheating Clients.
>>
>>
>>
>> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany,
>> has promised consumers that the CCD for digital camera M-System is lifetime
>> warranty and claims to be of high quality.
>>
>>
>>
>> In fact, within five years, I personally went to the headquarters of the
>> Leica company in Germany, and the problems of the camera have been
>> repeatedly and repeatedly, based on the high maintenance costs.
>>
>>
>>
>> Everything promised before, with the change of the agency, Leica's German
>> headquarters also hopes that the customer's promised lifetime maintenance
>> will become a fee-based repair under the overlord clause. The high-quality
>> camera promised before will become damaged every year. Cameras, and camera
>> quality issues are endless.
>>
>>
>>
>> Why is the quality of the camera so low? Why are you constantly promoting
>> high quality cameras?
>>
>>
>>
>> I have written to Leica's public relations department many times, and I
>> have not received a clear answer so far.
>>
>>
>>
>> Therefore, I hope to disclose this letter to the media and hope that
>> Leica can publicly answer the quality of the camera.
>>
>>
>>
>> And more than a few hundred people, in Hong Kong, Taiwan, Macau and
>> mainland China, have received public notice from Leica that they will
>> guarantee the CCD warranty of the Leica M-System camera for life, but the
>> fact is that Leica can always Change the promise, what is the difference
>> between this deception?
>>
>>
>>
>> I look forward to the positive response from Leica, and don't evade the
>> problem.
>>
>>
>>
>> Yours, Sincerely.
>>
>>
>>
>> --
>>
>> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
>> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
>> M-System der Digitalkamera lebenslange Garantie bietet und von hoher
>> Qualität sein soll.
>>
>>
>>
>> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz
>> der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera
>> sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.
>>
>>
>>
>> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge
>> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
>> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
>> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera,
>> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
>> Kameraqualität sind endlos.
>>
>>
>>
>> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
>> hochwertige Kameras?
>>
>>
>>
>> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
>> keine klare Antwort erhalten.
>>
>>
>>
>> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe,
>> dass Leica die Qualität der Kamera öffentlich beantworten kann.
>>
>>
>>
>> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in
>> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
>> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
>> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
>> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
>>
>>
>>
>> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem
>> nicht aus.
>>
>>
>>
>> Ihre
>>
>>
>>
>>
>>
>> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
>>
>> Can you tell me what's the authorized dealer in China and Hong Kong?
>>
>>
>>
>> some media in Hong Kong want to report the Leica quality.
>>
>>
>>
>> In fact, my M9 and M Monochrome did not change for one time, and it
>> broken long time ago ,not this time only. I even don't know it's already
>> broken.
>>
>>
>>
>> Me, and the Leica Fans Association in Hong Kong, will go to the Official
>> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
>> don‘’t inform us before the Leica sell the product.
>>
>>
>>
>> most of us have more than 3 Leica machines, but it's pity we all
>> disappeared these days.
>>
>>
>>
>> Looking for your reply soon.
>>
>>
>>
>> Yours sincerely
>>
>>
>>
>> T.C
>>
>>
>>
>>
>>
>>
>>
>> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
>>
>> Dear Mr. Wu,
>>
>>
>>
>> Thank you for providing us the proof of purchase.
>>
>>
>>
>> Unfortunately, the purchase invoice and receipt provided below are not
>> acknowledgeable.
>>
>> Any Leica product comes with a manufacturer’s guarantee that is valid
>> worldwide if the product was purchased from an authorized dealer. If a
>> product was purchased via an unauthorized channel or proof of purchase
>> from an authorized dealer cannot be verified, regular repair charges apply.
>>
>>
>>
>> In such cases warranty claims have to be addressed with the seller/dealer.
>>
>>
>>
>> Thank you for understanding.
>>
>>
>>
>> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>>
>> Nadine Coletta
>>
>> Leica Camera AG
>> Customer Care
>> Am Leitz-Park 5, D-35578 Wetzlar / Germany
>> www.leica-camera.com / nadine.coletta@leica-camera.com
>> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>>
>>
>>
>> ********************************************************
>>
>>
>>
>> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
>> *Gesendet:* Dienstag, 3. September 2019 08:36
>> *An:* CustomerCare <Customer.Care@leica-camera.com>
>> *Betreff:* Re: LEICA-estimate 1058152
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>>
>> Dear Leica Customer,
>>
>> Your order confirmation/estimate for the above listed service order
>> number can be found in the attachment.
>>
>> You can track the status of your service order anytime under the
>> following link:
>>
>> http://repair.leica-camera.com/service/repairtracking/index.html
>>
>> If you need further assistance, please contact:
>>
>> Customer.Care@leica-camera.com
>> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>>
>> Kind Regards
>>
>> Leica Camera AG
>> Customer Care
>>
>> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
>> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr.
>> Marita Paasch
>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
>> Andreas Kaufmann
>>
>> This message may contain confidential and privileged information. If it
>> has been sent to you in error, please notify the sender immediately by
>> replying to the message and please delete it from your computer.
>>
>>
>>
>> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
>> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr.
>> Marita Paasch
>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
>> Andreas Kaufmann
>>
>> This message may contain confidential and privileged information. If it
>> has been sent to you in error, please notify the sender immediately by
>> replying to the message and please delete it from your computer.
>>
>>
>>
>> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
>> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr.
>> Marita Paasch
>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
>> Andreas Kaufmann
>>
>> This message may contain confidential and privileged information. If it
>> has been sent to you in error, please notify the sender immediately by
>> replying to the message and please delete it from your computer.
>>
>

#5 · 2019-09-17T15:07:51Z
From: teeseewoo@gmail.com
To: Sven.Kupfer@leica-camera.com, Nadine.Coletta@leica-camera.com, Ursula.Brand@leica-camera.com, Kirstin.Masney@leica-camera.com, Gerald.Wagner@leica-camera.com, ivan.venzin@leica-camera.com, carsten.schlote@leica-camera.com, petra.schneider@leica-camera.com, michael.frank@leica-camera.com, harald.becker@leica-camera.com, antje.brethauer@leica-camera.com, frank.leppert@leica-camera.com, ruud.peters@leica-camera.com, marina.bertucci@leica-camera.com, sandra.ebert@leica-camera.com, tim.pullmann@leica-camera.com, benjamin.dueck@leica-camera.com, marius.eschweiler@leica-camera.com, nina.scheja@leica-camera.com, BlackstoneShareholderRelations@blackstone.com, PressInquiries@blackstone.com, service.desk@nyse.com, Douglas.Chu@nyse.com, Clayton.Greene@nyse.com, Michele.ODonaghue@nyse.com, Chuck.Hopkins@nyse.com, Alex.Ibrahim@nyse.com, Magdalena.Nam@nyse.com, Marc.Iyeki@nyse.com
Subject: Re: Leica CEO Matthias Halch deleted the evidence and Cheat shareholders

Attachments named in the archive: image002.png; image003.jpg; image004.jpg; image005.jpg; image015.jpg; image016.jpg; image.png; image.png; ANGjdJ82TpSi99wYnUuA1keK2opBsefoGwME_Fi1_zejPi4U1AIR2R1my1bvUYKt1YsoZ-RDY4BQ0dNwHUKopfRCJyoulfrL-HLjMQrLb7J8wG3y1W0X3etCq0bh_LfKuC5cm1sEs0ZH62Fcatd8152EdCRhPpqAVnbochR2wbDzb4oiZ1Ns_rMR-bf_C0vYoC7PAPxoNAkK5XwMEnYFeldNGYV3zYWm8ENG98dxIQ; ANGjdJ-n6hP_R_WBLHQ9VSnvZxHS0ZJSFQQrxa8AQmqKKZhJj_s1JqV_-wwecGzGSuXd4o5etGbYxtqpBnx-d99YD9gfEfLmFtGpuBawdgilvcG3R99oHbMzimnOG3qOJs8ghGHSC5YcIelcjl6Fqio6N_DoJw

Dear Mr. Sven Kupfer, Mr. Ruud Peters,

I got the reply from Sven Kupfer, not Mr. Ruud Peters,

till now, Sven Kuper still have not answer the questions.

here we want to clarity and asked again, did the Leica ever announces
Permanent Fix for CCD Sensor Corrosion on M9? here's the evidences from
media, and similar evidence still have a lots,

looking for your reply soon.

[image: image.png]
[image: image.png]

[Name] <teeseewoo@gmail.com> 于2019年9月17日周二 下午1:31写道：

> Dear Mr. Sven Kupfer, Mr. Ruud Peters, Blackstone and NYSE
>
>
>
> So many thanks for your reply after my 13th email to Leica, in your
> letter, you admit that, the Leica did deleted the evidence right?
>
>
>
> After I disclosed your company’s deletion of the website’s evidence, we
> asked you many questions. You only use a “change policy” to cover up your
> fraudulent customers and deceive investors. Again, we very much hope that *CFO
> Mr. Ruud Peter* can prove whether there is any fraud in this response. As
> an investor in BlackStone, we are very keen to know that the sturdy and
> practical camera that Lycra has always promoted can even use a lifetime
> camera, resulting in a poor quality camera that seeks expensive repairs for
> the board of directors.
>
>
> What’s the different between” *change the policy*” to “*cheating Clients*
> ”?
>
>
>
> The Leica Promised before, “*Leica Announces Perm Fix for CCD Sensor
> Corrosion on M9/M9-P/MM/M-E Models*”. And “*LEICA ANNOUNCES PERMANENT FIX
> FOR CCD SENSOR CORROSION ON M9/M9-P/MM/M-E MODELS* “, we still can see
> your advertisement on so many website now.
>
>
>
> I have visited the Leica Company in Germany twice, and I know you promised
> Permanent fix for CCD, that why I bought 3 Leica M Camera.
>
>
>
> Now so many Leica User in Hong Kong and China is feel being cheating.
>
>
>
> We hope you can answer the question, face it, is it the Leica Company
> value? Once promise, and then so called change policy to charge money
> before of the very bad quality of your CCD?
>
>
>
> You still saying Leica’s Passion and perfection on :
> https://en.leica-camera.com/Company/Our-Values/Our-Values.
>
>
>
> We hope you can stop cheating the clients, and keep your promise,
>
>
> yours,
>
> T.C
>
> +852 6984 8888
>
>
>
>
>
> Looking for your reply soon. !!!
>
>> Dear Mr. Sven Kupfer and Mr. Ruud Peters
>>
>>
>>
>> So many thanks for your reply after my 13th email to Leica, in your
>> letter, you admit that, the Leica did deleted the evidence right?
>>
>>
>>
>> What’s the different between” *change the policy*” to “*cheating Clients*
>> ”?
>>
>>
>>
>> The Leica Promised before, “*Leica Announces Perm Fix for CCD Sensor
>> Corrosion on M9/M9-P/MM/M-E Models*”. And “*LEICA ANNOUNCES PERMANENT
>> FIX FOR CCD SENSOR CORROSION ON M9/M9-P/MM/M-E MODELS* “, we still can
>> see your advertisement on so many website now.
>>
>>
>>
>> I have visited the Leica Company in Germany twice, and I know you
>> promised Permanent fix for CCD, that why I bought 3 Leica M Camera.
>>
>>
>>
>> Now so many Leica User in Hong Kong and China is feel being cheating.
>>
>>
>>
>> We hope you can answer the question, face it, is it the Leica Company
>> value? Once promise, and then so called change policy to charge money
>> before of the very bad quality of your CCD?
>>
>>
>>
>> You still saying Leica’s Passion and perfection on :
>> https://en.leica-camera.com/Company/Our-Values/Our-Values.
>>
>>
>>
>> We just hope you can stop cheating the clients, and keep your promise,
>>
>>
>> yours,
>>
>> T.C
>>
>> +852 6984 8888
>>
>>
>>
>>
>>
>> Looking for your reply soon. !!!
>>
>> Kupfer, Sven <Sven.Kupfer@leica-camera.com> 于2019年9月16日周一 下午11:49写道：
>>
>>> Dear T.C.
>>>
>>>
>>>
>>> I am contacting you as my colleague Ms. Kirstin Masney is out of office
>>> for the next two weeks.
>>>
>>>
>>>
>>> The text you are referring to was deleted because the sensor exchange
>>> under goodwill is no longer unlimited.
>>>
>>> All customers who had registered their product and have given the
>>> permission to contact them were informed by email that from a certain point
>>> in time cameras older than five years will not have the sensor exchanged
>>> completely free of charge.
>>>
>>>
>>>
>>> Nevertheless the sensor exchange for cameras older than 5 years is still
>>> under goodwill policy as the customer is paying for the sensor and Leica
>>> Camera takes the labour cost.
>>>
>>> So *Leica does not make profit out of a Sensor exchange*. If you ever
>>> have the opportunity to visit our plant in Wetzlar we will totally open
>>> show you the process of exchanging the Sensor.
>>>
>>>
>>>
>>> Customer Care is aware, that the sensor is an expensive part. Therefore
>>> we offer attractive upgrade options to later models no matter in what
>>> condition the M9 is.
>>>
>>> I am sure that you were informed about this by our staff.
>>>
>>>
>>>
>>> I hope I could answer the question why the text in this form is no
>>> longer published.
>>>
>>>
>>>
>>> With best regards
>>>
>>>
>>>
>>> Sven Kupfer
>>>
>>>
>>>
>>>
>>>
>>> [image: cid:image001.png@01D2334E.DF648C20]
>>>
>>>
>>>
>>> Sven Kupfer
>>>
>>>
>>>
>>> Leica Camera AG
>>>
>>> Director Customer Care
>>>
>>> Am Leitz-Park 5 / D-35578 Wetzlar / Germany
>>> Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
>>>
>>> www.leica-camera.com
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> ------------------------------
>>>
>>> *Von:* T.C
>>> *Gesendet:* Sonntag, 15. September 2019 17:08:48 (UTC+01:00) Amsterdam,
>>> Berlin, Bern, Rom, Stockholm, Wien
>>> *An:* '子超'; Coletta, Nadine; Vollert, Sven; 'douglas'; Brand, Ursula;
>>> 22327861@qq.com; Customercare CN; 'info'; 'info'; Paasch, Marita;
>>> 'repair'; 'sales'; 'cs'; 'nicedigital'; Steuer, Dennis; Customer Care HK;
>>> 'leicainfo'; 'technicalinfo'; Looke, Sandra; spareparts; 'info';
>>> 'jboswell'; 'info'; 'jason.scott'; Schaedlich, Jochen
>>> *Cc:* 'bcjones'; 'christian.wigand'; 'athina.reuter';
>>> 'sara.soumillion'; 'lucia.caudet'; 'marietta.grammenou'; 'xavier.lao';
>>> 'vera-jourova-contact'; 'renate.nikolay'; 'daniel.braun';
>>> 'monika.ladmanova'; 'eduard.hulicius'; 'simona.constantin';
>>> 'kevin.oconnell'; 'Miriam.HARTIEL'; 'anezka.machackova'; 'ronnie'; 'bhind';
>>> 'Ardesa'; 'zhangjunfei1978'; 'info'; 'Christian.Spahr'; 'Sara.Soumillion';
>>> 'Athina.Reuter'
>>> *Betreff:* Re: Leica CEO Matthias Halch deleted the evidence
>>>
>>> Dear Kirstin Masney,
>>>
>>>
>>>
>>> This is my *11th* email to Leica, but it’s pity, till now, you still
>>> avoid to answer the questions.
>>>
>>>
>>>
>>> Have you read this link before?
>>>
>>>
>>>
>>>
>>> https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors
>>>
>>>
>>>
>>>
>>>
>>> why your company deleted this?
>>>
>>>
>>>
>>> *Is the CEO force the staffs to cheat clients? *
>>>
>>>
>>>
>>> Please look at the following link or the attachment, how you promise,
>>> and how you cheating the clients now.
>>>
>>>
>>>
>>>
>>> http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/
>>>
>>>
>>>
>>>
>>>
>>>
>>> https://petapixel.com/2014/12/10/leica-users-seeing-widespread-sensor-corrosion-issue-company-offers-free-replacements/
>>>
>>>
>>>
>>> how is the integrity of your company or staff? Keep cheating?
>>>
>>>
>>>
>>> Looking for your reply soon.
>>>
>>>
>>>
>>>
>>>
>>> *发件人**:* T.C <teeseewoo@gmail.com>
>>> *发送时间**:* 2019年9月11日 16:25
>>>
>>> *主题**:* Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion
>>>
>>>
>>>
>>> Dear Kirstin Masney,
>>>
>>>
>>>
>>> This is my *8th* letter asking you,
>>>
>>>
>>>
>>> *Why you don’t inform the clines the CCD have false design before your
>>> selling the M camera? *
>>>
>>>
>>>
>>> The Leica just said:
>>>
>>>
>>>
>>> If we know your CCD have so many problem,
>>>
>>>
>>>
>>> Till now, you still have not answer this questions.
>>>
>>>
>>>
>>> Looking for your reply soon, and stop cheating clients. Here’s what the
>>> Leica* Exaggerated promotion*:
>>>
>>>
>>>
>>> Leica stands for visual enjoyment and lasting value. Our approach and
>>> unique technical expertise make our optical instruments ideal companions,
>>> offering the *highest* possible reliability and durability. Even under
>>> extreme conditions such as severe temperature fluctuation or impact, our
>>> products exceed the highest expectations. All Leica cameras and lenses -
>>> all binoculars, spotting scopes and laser rangefinders - are the result of
>>> decades of experience, uncompromisingly high quality standards, and
>>> continuous development by innovative international teams made of both
>>> experts and users.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *发件人**:* T.C <teeseewoo@gmail.com>
>>> *发送时间**:* 2019年9月11日 2:05
>>>
>>> *主题**:* Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge
>>> profits by maintenance costs.
>>>
>>>
>>>
>>> Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and
>>> Dr. Andreas Kaufmann, and EU,
>>>
>>> This is our *7th* letter to Leica Camera, which said:” stands for
>>> visual enjoyment and lasting value. Our approach and unique technical
>>> expertise make our optical instruments ideal companions, offering the
>>> highest possible reliability and durability. Even under extreme conditions
>>> such as severe temperature fluctuation or impact, our products exceed the
>>> highest expectations. All Leica cameras and lenses - all binoculars,
>>> spotting scopes and laser rangefinders - are the result of decades of
>>> experience, uncompromisingly high quality standards, and continuous
>>> development by innovative international teams made of both experts and
>>> users.”.
>>>
>>> But, we have asked many times, the follow questions,
>>>
>>>
>>>
>>> Three major demands:
>>>
>>> *1. Disclose the bad machine data of the M series camera. According to
>>> incomplete statistics from enthusiast associations, more than 98% of users
>>> are forced to change CCDs continuously due to CCD quality problems, and
>>> even pay a single maintenance fee of more than 1000 euros.*
>>>
>>> *2. Defraud consumers and publicly apologize for false advertising.*
>>>
>>> *3. CEO Mr. Mathias Harsch needs to resign. *
>>>
>>>
>>>
>>> We looking for your reply soon.
>>>
>>>
>>>
>>> Yours,
>>>
>>>
>>>
>>> T.C ,
>>>
>>>
>>>
>>>
>>>
>>> *发件人**:* T.C <teeseewoo@gmail.com>
>>> *发送时间**:* 2019年9月9日 0:26
>>>
>>> *Re*: Leica CEO Matthias Harsch Selling CCD problematic cameras and
>>> making expensive annual maintenance fees for customers worldwide.
>>>
>>>
>>>
>>> Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,
>>>
>>>
>>>
>>> This is our *5th* letter to Leica Camera, which said:” stands for
>>> visual enjoyment and lasting value. Our approach and unique technical
>>> expertise make our optical instruments ideal companions, offering the
>>> highest possible reliability and durability. Even under extreme conditions
>>> such as severe temperature fluctuation or impact, our products exceed the
>>> highest expectations. All Leica cameras and lenses - all binoculars,
>>> spotting scopes and laser rangefinders - are the result of decades of
>>> experience, uncompromisingly high quality standards, and continuous
>>> development by innovative international teams made of both experts and
>>> users.”.
>>>
>>>
>>>
>>> But, we have asked many times, the follow questions,
>>>
>>>
>>>
>>> Three major demands:
>>>
>>> *1. Disclose the bad machine data of the M series camera. According to
>>> incomplete statistics from enthusiast associations, more than 98% of users
>>> are forced to change CCDs continuously due to CCD quality problems, and
>>> even pay a single maintenance fee of more than 1000 euros.*
>>>
>>> *2. Defraud consumers and publicly apologize for false advertising.*
>>>
>>> *3. CEO Mr. Mathias Harsch needs to resign. *
>>>
>>>
>>>
>>> We looking for your reply soon.
>>>
>>>
>>>
>>> Yours,
>>>
>>>
>>>
>>> T.C ,
>>>
>>> who own 3 bad Leica M-Camera, all of it had CCD problems.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *发件人**:* T.C <teeseewoo@gmail.com>
>>> *发送时间**:* 2019年9月8日 5:22
>>>
>>> *主题**:* 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras
>>> and making expensive annual maintenance fees for customers worldwide.
>>>
>>>
>>>
>>> Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,
>>>
>>>
>>>
>>> This is our *4th* letter to Leica Camera, which said:” stands for
>>> visual enjoyment and lasting value. Our approach and unique technical
>>> expertise make our optical instruments ideal companions, offering the
>>> highest possible reliability and durability. Even under extreme conditions
>>> such as severe temperature fluctuation or impact, our products exceed the
>>> highest expectations. All Leica cameras and lenses - all binoculars,
>>> spotting scopes and laser rangefinders - are the result of decades of
>>> experience, uncompromisingly high quality standards, and continuous
>>> development by innovative international teams made of both experts and
>>> users.”.
>>>
>>>
>>>
>>> But, we have asked many times, the follow questions,
>>>
>>>
>>>
>>> Three major demands:
>>>
>>> *1. Disclose the bad machine data of the M series camera. According to
>>> incomplete statistics from enthusiast associations, more than 98% of users
>>> are forced to change CCDs continuously due to CCD quality problems, and
>>> even pay a single maintenance fee of more than 1000 euros.*
>>>
>>> *2. Defraud consumers and publicly apologize for false advertising.*
>>>
>>>
>>>
>>>
>>>
>>> We looking for your reply soon.
>>>
>>>
>>>
>>> Yours,
>>>
>>>
>>>
>>> T.C ,
>>>
>>> who own 3 bad Leica M-Camera, all of it had CCD problems.
>>>
>>>
>>>
>>>
>>>
>>> *发件人**:* T.C <teeseewoo@gmail.com>
>>> *发送时间**:* 2019年9月6日 20:48*主题**:* Re: Leica CEO Matthias Harsch Selling
>>> CCD problematic cameras and making expensive annual maintenance fees for
>>> customers worldwide.
>>>
>>>
>>>
>>> Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,
>>>
>>>
>>>
>>> This is our third letter to Leica Camera, which said:” stands for
>>> visual enjoyment and lasting value. Our approach and unique technical
>>> expertise make our optical instruments ideal companions, offering the
>>> highest possible reliability and durability. Even under extreme conditions
>>> such as severe temperature fluctuation or impact, our products exceed the
>>> highest expectations. All Leica cameras and lenses - all binoculars,
>>> spotting scopes and laser rangefinders - are the result of decades of
>>> experience, uncompromisingly high quality standards, and continuous
>>> development by innovative international teams made of both experts and
>>> users.”.
>>>
>>>
>>>
>>> But, we have asked many times, the follow questions,
>>>
>>>
>>>
>>> Three major demands:
>>>
>>> *1. Disclose the bad machine data of the M series camera. According to
>>> incomplete statistics from enthusiast associations, more than 98% of users
>>> are forced to change CCDs continuously due to CCD quality problems, and
>>> even pay a single maintenance fee of more than 1000 euros.*
>>>
>>> *2. Defraud consumers and publicly apologize for false advertising.*
>>>
>>>
>>>
>>>
>>>
>>> We looking for your reply soon.
>>>
>>>
>>>
>>> Yours,
>>>
>>>
>>>
>>> T.C ,
>>>
>>> who own 3 bad Leica M-Camera, all of it had CCD problems.
>>>
>>>
>>>
>>>
>>>
>>>
>>> *re:* Re: The Leica Camera seems Cheating Clients, Selling CCD
>>> problematic cameras and making expensive annual maintenance fees for
>>> customers worldwide.
>>>
>>>
>>>
>>> First of all, thank you for your reply. In order to be fair, we will
>>> forward your responding colleagues to the major media around the world,
>>> including all members of Congress in Germany.
>>>
>>> As you said in your reply, Leica has been replacing sensors for free for
>>> many years. Why? Because of the quality problem, all the Leica machines we
>>> purchased, the sensors have problems, and it is not a problem within five
>>> years, basically there are problems within three years.
>>>
>>> The following is my question for you, I hope you can prove the answer:
>>>
>>> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
>>> problems within three years.
>>> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
>>> know in advance that the sensor will be prone to problems? And more than
>>> 90% of the machines have problems?
>>> 3. Why do you know that when you make a profit in sales, you will not be
>>> charged for the beginning of 2017? Is there any difference between this and
>>> cheating?
>>> 4. My machine is in your factory for three years, and you have replaced
>>> the agent in Asia. I can't contact you for repair. I know that I am on a
>>> business trip to Germany and I got your factory in person, but
>>> unfortunately, I Another feeling of being cheated. I want to consult you
>>> again. Is there a problem with my machine in the factory for three
>>> years, or is it a problem after leaving the factory for 5 years?
>>> 5. Leica is deliberately selling a camera with a problematic CCD
>>> quality. Can it be forced to pay for expensive repairs every three years,
>>> in order to make a profit?
>>>
>>> Finally, as a consumer, you have always advertised that your quality is
>>> German quality, good quality, why do you never know that your CCD will have
>>> more than 90% chance of being bad in three years when you are selling?
>>> Lose, and then continue to charge fees? Do I have to pay you expensive
>>> repairs every three years and need to go to Germany in person to deal with
>>> them?
>>>
>>> If you have made it clear that your CCD is easy to break in 2014 and
>>> 2015 sales, please provide your evidence.
>>>
>>> If there is no evidence, do you feel reasonable?
>>>
>>> Is this Leica's professional ethics?
>>>
>>> Is this your ethical standard?
>>>
>>> I look forward to your reply and hope that you will answer my relevant
>>> questions.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>>>
>>> Dear Sir,
>>>
>>>
>>>
>>> Thank you for your mail.
>>>
>>>
>>>
>>>
>>>
>>> In order to ensure fair and equal service to all our customers, we have
>>> specific policies regarding the pricing of our services.
>>>
>>> Any Leica product comes with a manufacturer’s guarantee that is valid
>>> worldwide if the product was purchased from an authorized dealer.
>>>
>>> If a product was purchased via an unauthorized channel or proof of
>>> purchase from an authorized dealer cannot be verified, regular repair
>>> charges apply.
>>>
>>> The terms of warranty as stated in our official documents apply
>>> internationally. Proof of purchase from an authorized dealer has to be
>>> provided.
>>>
>>> The standard LEICA product guarantee does not affect your statutory
>>> guarantee rights towards the distributor of your LEICA products but does
>>> not apply to the
>>>
>>> manufacturer.
>>>
>>> In such cases warranty claims have to be addressed with the
>>> seller/dealer.
>>>
>>> In the case of your camera, we sold it to Austria and the purchase
>>> receipt you have sent is in Chinese letters and not signed or stamped by
>>> any dealer.
>>>
>>> You may find all the stores / authorized dealers in Greater China on:
>>> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>>>
>>>
>>>
>>> Leica has been replacing sensors free of charge for some years now and
>>> only charged part for the material cost since 01.09.2017 for affected
>>> cameras older than 5 years. We did not come by this decision lightly, but
>>> are unable to continue this service any longer. Starting on 01.12.2018 a
>>> contribution of €1303 + VAT applies.
>>>
>>>
>>>
>>> Included in this programme is a free general overhaul of your Leica M
>>> camera and a one year warranty on the same terms as for new products. This
>>> offer expresses our commitment to conserving the value of the camera.
>>>
>>>
>>>
>>> The general overhaul of the Leica M camera includes the following items:
>>>
>>> •Cleaning and overhaul of the shutter cocking mechanisms
>>>
>>> •Cleaning and maintenance/repair of the multifunction wheel
>>>
>>> •Cleaning of the main switch and shutter speed dial
>>>
>>> •Adjustment of the baseplate locking system
>>>
>>> •Refurbishment of engravings
>>>
>>> •Renewal of the protective film on the baseplate
>>>
>>> •Maintenance/repair of viewfinder displays
>>>
>>>
>>>
>>> Upgrade options are still available. Instead of a sensor exchange we
>>> offer our customers the option to trade-in the affected camera and to
>>> purchase one of the selected camera models to the following attractive
>>> conditions. We informed you about this option with the estimate.
>>>
>>>
>>>
>>>
>>>
>>> Kind regards / 此致
>>>
>>>
>>>
>>> Customer Care
>>> U. Brand
>>>
>>>
>>>
>>> Tel.: +49 (0) 6441 2080 189
>>> Fax : +49 (0) 6441 2080 339
>>> customer.care@leica-camera.com
>>>
>>>
>>>
>>>
>>>
>>> Leica Camera AG
>>> Customer Care/ Am Leitz-Park 5 /
>>> 35578 Wetzlar / Germany
>>>
>>> http://de.leica-camera.com/home/
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *Von:* T.C [mailto:teeseewoo@gmail.com]
>>> *Gesendet:* Donnerstag, 5. September 2019 23:22
>>> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
>>> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com;
>>> Paasch, Marita <Marita.Paasch@leica-camera.com>;
>>> Beate.Berns@leica-camera.com; Fedja.Bobanovi@leica-camera.com;
>>> Andreas.Hecker@leica-camera.com; Steuer, Dennis <
>>> dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke,
>>> Sandra <Sandra.Looke@leica-camera.com>; spareparts <
>>> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
>>> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
>>> ashley.vansant@thewashingtondailynews.com;
>>> gina.lee@thewashingtondailynews.com;
>>> kim.riggs@thewashingtondailynews.com;
>>> sylvester.rogers@thewashingtondailynews.com;
>>> amy.whitaker@thewashingtondailynews.com;
>>> caleb.miller@thewashingtondailynews.com;
>>> spencer.stanley@thewashingtondailynews.com;
>>> german.llodrat@thewashingtondailynews.com;
>>> cecilia.prokos@thewashingtondailynews.com;
>>> jason.scott@thewashingtondailynews.com;
>>> david.cucchiara@thewashingtondailynews.com;
>>> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
>>> caroline.hudson@thewashingtondailynews.com;
>>> vail.rumley@thewashingtondailynews.com
>>> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
>>> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
>>> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
>>> *Betreff:* The Leica Camera seems Cheating Clients.
>>>
>>>
>>>
>>> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in
>>> Germany, has promised consumers that the CCD for digital camera M-System is
>>> lifetime warranty and claims to be of high quality.
>>>
>>>
>>>
>>> In fact, within five years, I personally went to the headquarters of the
>>> Leica company in Germany, and the problems of the camera have been
>>> repeatedly and repeatedly, based on the high maintenance costs.
>>>
>>>
>>>
>>> Everything promised before, with the change of the agency, Leica's
>>> German headquarters also hopes that the customer's promised lifetime
>>> maintenance will become a fee-based repair under the overlord clause. The
>>> high-quality camera promised before will become damaged every year.
>>> Cameras, and camera quality issues are endless.
>>>
>>>
>>>
>>> Why is the quality of the camera so low? Why are you constantly
>>> promoting high quality cameras?
>>>
>>>
>>>
>>> I have written to Leica's public relations department many times, and I
>>> have not received a clear answer so far.
>>>
>>>
>>>
>>> Therefore, I hope to disclose this letter to the media and hope that
>>> Leica can publicly answer the quality of the camera.
>>>
>>>
>>>
>>> And more than a few hundred people, in Hong Kong, Taiwan, Macau and
>>> mainland China, have received public notice from Leica that they will
>>> guarantee the CCD warranty of the Leica M-System camera for life, but the
>>> fact is that Leica can always Change the promise, what is the difference
>>> between this deception?
>>>
>>>
>>>
>>> I look forward to the positive response from Leica, and don't evade the
>>> problem.
>>>
>>>
>>>
>>> Yours, Sincerely.
>>>
>>>
>>>
>>> --
>>>
>>> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
>>> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
>>> M-System der Digitalkamera lebenslange Garantie bietet und von hoher
>>> Qualität sein soll.
>>>
>>>
>>>
>>> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz
>>> der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera
>>> sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.
>>>
>>>
>>>
>>> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica
>>> möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
>>> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
>>> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera,
>>> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
>>> Kameraqualität sind endlos.
>>>
>>>
>>>
>>> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
>>> hochwertige Kameras?
>>>
>>>
>>>
>>> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
>>> keine klare Antwort erhalten.
>>>
>>>
>>>
>>> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe,
>>> dass Leica die Qualität der Kamera öffentlich beantworten kann.
>>>
>>>
>>>
>>> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in
>>> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
>>> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
>>> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
>>> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
>>>
>>>
>>>
>>> Ich freue mich auf die positive Resonanz von Leica und weiche dem
>>> Problem nicht aus.
>>>
>>>
>>>
>>> Ihre
>>>
>>>
>>>
>>>
>>>
>>> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
>>>
>>> Can you tell me what's the authorized dealer in China and Hong Kong?
>>>
>>>
>>>
>>> some media in Hong Kong want to report the Leica quality.
>>>
>>>
>>>
>>> In fact, my M9 and M Monochrome did not change for one time, and it
>>> broken long time ago ,not this time only. I even don't know it's already
>>> broken.
>>>
>>>
>>>
>>> Me, and the Leica Fans Association in Hong Kong, will go to the Official
>>> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
>>> don‘’t inform us before the Leica sell the product.
>>>
>>>
>>>
>>> most of us have more than 3 Leica machines, but it's pity we all
>>> disappeared these days.
>>>
>>>
>>>
>>> Looking for your reply soon.
>>>
>>>
>>>
>>> Yours sincerely
>>>
>>>
>>>
>>> T.C
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
>>>
>>> Dear Mr. Wu,
>>>
>>>
>>>
>>> Thank you for providing us the proof of purchase.
>>>
>>>
>>>
>>> Unfortunately, the purchase invoice and receipt provided below are not
>>> acknowledgeable.
>>>
>>> Any Leica product comes with a manufacturer’s guarantee that is valid
>>> worldwide if the product was purchased from an authorized dealer. If a
>>> product was purchased via an unauthorized channel or proof of purchase
>>> from an authorized dealer cannot be verified, regular repair charges apply.
>>>
>>>
>>>
>>> In such cases warranty claims have to be addressed with the
>>> seller/dealer.
>>>
>>>
>>>
>>> Thank you for understanding.
>>>
>>>
>>>
>>> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>>>
>>> Nadine Coletta
>>>
>>> Leica Camera AG
>>> Customer Care
>>> Am Leitz-Park 5, D-35578 Wetzlar / Germany
>>> www.leica-camera.com / nadine.coletta@leica-camera.com
>>> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>>>
>>>
>>>
>>> ********************************************************
>>>
>>>
>>>
>>> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
>>> *Gesendet:* Dienstag, 3. September 2019 08:36
>>> *An:* CustomerCare <Customer.Care@leica-camera.com>
>>> *Betreff:* Re: LEICA-estimate 1058152
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>>>
>>> Dear Leica Customer,
>>>
>>> Your order confirmation/estimate for the above listed service order
>>> number can be found in the attachment.
>>>
>>> You can track the status of your service order anytime under the
>>> following link:
>>>
>>> http://repair.leica-camera.com/service/repairtracking/index.html
>>>
>>> If you need further assistance, please contact:
>>>
>>> Customer.Care@leica-camera.com
>>> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>>>
>>> Kind Regards
>>>
>>> Leica Camera AG
>>> Customer Care
>>>
>>> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
>>> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr.
>>> Marita Paasch
>>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
>>> Andreas Kaufmann
>>>
>>> This message may contain confidential and privileged information. If it
>>> has been sent to you in error, please notify the sender immediately by
>>> replying to the message and please delete it from your computer.
>>>
>>>
>>>
>>> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
>>> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr.
>>> Marita Paasch
>>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
>>> Andreas Kaufmann
>>>
>>> This message may contain confidential and privileged information. If it
>>> has been sent to you in error, please notify the sender immediately by
>>> replying to the message and please delete it from your computer.
>>>
>>>
>>>
>>> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
>>> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr.
>>> Marita Paasch
>>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
>>> Andreas Kaufmann
>>>
>>> This message may contain confidential and privileged information. If it
>>> has been sent to you in error, please notify the sender immediately by
>>> replying to the message and please delete it from your computer.
>>>
>>

062. Automatische Antwort: Leica CEO Matthias Halch deleted the evidence and Cheat shareholders

thread 16d3db4bf82bbf76 · 2019-09-17 · 0 characters

Automatische Antwort: Leica CEO Matthias Halch deleted the evidence and Cheat shareholders

Thread ID 16d3db4bf82bbf76 · messages 0 · 2019-09-17T05:31:57Z → 2019-09-17T05:31:57Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

063. Nicht gelesen: Leica CEO Matthias Halch deleted the evidence

thread 16d3f88dc5cb7d83 · 2019-09-17 · 0 characters

Nicht gelesen: Leica CEO Matthias Halch deleted the evidence

Thread ID 16d3f88dc5cb7d83 · messages 0 · 2019-09-17T14:03:15Z → 2019-09-17T14:03:15Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

064. Re: Leica staff deleted the evidence and Cheat shareholders

thread 16d47eca41d7d493 · 2019-09-19 · 36,405 characters

Re: Leica staff deleted the evidence and Cheat shareholders

Thread ID 16d47eca41d7d493 · messages 2 · 2019-09-19T05:09:14Z → 2019-09-19T05:10:43Z

#1 · 2019-09-19T05:09:14Z
From: teeseewoo@gmail.com
To: Sven.Kupfer@leica-camera.com, Nadine.Coletta@leica-camera.com, Ursula.Brand@leica-camera.com, Kirstin.Masney@leica-camera.com, Gerald.Wagner@leica-camera.com, ivan.venzin@leica-camera.com, carsten.schlote@leica-camera.com, petra.schneider@leica-camera.com, michael.frank@leica-camera.com, harald.becker@leica-camera.com, antje.brethauer@leica-camera.com, frank.leppert@leica-camera.com, ruud.peters@leica-camera.com, marina.bertucci@leica-camera.com, sandra.ebert@leica-camera.com, tim.pullmann@leica-camera.com, benjamin.dueck@leica-camera.com, marius.eschweiler@leica-camera.com, nina.scheja@leica-camera.com, BlackstoneShareholderRelations@blackstone.com, PressInquiries@blackstone.com, service.desk@nyse.com, Douglas.Chu@nyse.com, Clayton.Greene@nyse.com, Michele.ODonaghue@nyse.com, Chuck.Hopkins@nyse.com, Alex.Ibrahim@nyse.com, Magdalena.Nam@nyse.com, Marc.Iyeki@nyse.com
Subject: Re: Leica staff deleted the evidence and Cheat shareholders

Attachments named in the archive: image002.png; image003.jpg; image004.jpg; image005.jpg; image015.jpg; image016.jpg; image.png; image.png; ANGjdJ_0ks7iugr8TseFUUjP_YUcfJqq2-SzM7q0Ao7iUqpl0FZ8vM73-4aEBFGhU-q0I_YRPem39Bca0kNh5YwbTC-dwsCzt0wIJ4VISEgR_2QsWGOCtYOGeocvVeKx3mokygBw7WWxtCu9rPzQBaebsfoG_usvXjIP-vO9qebGRHip1kO7TmCwwMBEniS51RHHarnZ3ef3KhMpQYULkFbPbVQ9KnJMSZjvrnpNcw; ANGjdJ-YaKoOE-LjG7vsmIFOJ8l3JoVqeLB9HZSWlRVxi0pBniXQ1h800pxVuSBC-4ZD4t9OfSy3-h7wIu-RPu2h_lCBjNPiuTKaGG6kI9Ltr0Ckpvvmfz9a_3PoBh9TlvmAfaQiwZLOsDShepjQsAC1badfQm

Dear Mr. Sven Kupfer, Mr. Ruud Peters,

I got the reply from Sven Kupfer, not Mr. Ruud Peters,

till now, Sven Kuper still have not answer the questions.

here we want to clarity and asked again, did the Leica ever announces
Permanent Fix for CCD Sensor Corrosion on M9? here's the evidences from
media, and similar evidence still have a lots,

looking for your reply soon.

[image: image.png]
[image: image.png]

[Name] <teeseewoo@gmail.com> 于2019年9月17日周二 下午11:07写道：

> Dear Mr. Sven Kupfer, Mr. Ruud Peters,
>
> I got the reply from Sven Kupfer, not Mr. Ruud Peters,
>
> till now, Sven Kuper still have not answer the questions.
>
> here we want to clarity and asked again, did the Leica ever announces
> Permanent Fix for CCD Sensor Corrosion on M9? here's the evidences from
> media, and similar evidence still have a lots,
>
> looking for your reply soon.
>
> [image: image.png]
> [image: image.png]
>
> [Name] <teeseewoo@gmail.com> 于2019年9月17日周二 下午1:31写道：
>
>> Dear Mr. Sven Kupfer, Mr. Ruud Peters, Blackstone and NYSE
>>
>>
>>
>> So many thanks for your reply after my 13th email to Leica, in your
>> letter, you admit that, the Leica did deleted the evidence right?
>>
>>
>>
>> After I disclosed your company’s deletion of the website’s evidence, we
>> asked you many questions. You only use a “change policy” to cover up your
>> fraudulent customers and deceive investors. Again, we very much hope that *CFO
>> Mr. Ruud Peter* can prove whether there is any fraud in this response.
>> As an investor in BlackStone, we are very keen to know that the sturdy and
>> practical camera that Lycra has always promoted can even use a lifetime
>> camera, resulting in a poor quality camera that seeks expensive repairs for
>> the board of directors.
>>
>>
>> What’s the different between” *change the policy*” to “*cheating Clients*
>> ”?
>>
>>
>>
>> The Leica Promised before, “*Leica Announces Perm Fix for CCD Sensor
>> Corrosion on M9/M9-P/MM/M-E Models*”. And “*LEICA ANNOUNCES PERMANENT
>> FIX FOR CCD SENSOR CORROSION ON M9/M9-P/MM/M-E MODELS* “, we still can
>> see your advertisement on so many website now.
>>
>>
>>
>> I have visited the Leica Company in Germany twice, and I know you
>> promised Permanent fix for CCD, that why I bought 3 Leica M Camera.
>>
>>
>>
>> Now so many Leica User in Hong Kong and China is feel being cheating.
>>
>>
>>
>> We hope you can answer the question, face it, is it the Leica Company
>> value? Once promise, and then so called change policy to charge money
>> before of the very bad quality of your CCD?
>>
>>
>>
>> You still saying Leica’s Passion and perfection on :
>> https://en.leica-camera.com/Company/Our-Values/Our-Values.
>>
>>
>>
>> We hope you can stop cheating the clients, and keep your promise,
>>
>>
>> yours,
>>
>> T.C
>>
>> +852 6984 8888
>>
>>
>>
>>
>>
>> Looking for your reply soon. !!!
>>
>>> Dear Mr. Sven Kupfer and Mr. Ruud Peters
>>>
>>>
>>>
>>> So many thanks for your reply after my 13th email to Leica, in your
>>> letter, you admit that, the Leica did deleted the evidence right?
>>>
>>>
>>>
>>> What’s the different between” *change the policy*” to “*cheating
>>> Clients*”?
>>>
>>>
>>>
>>> The Leica Promised before, “*Leica Announces Perm Fix for CCD Sensor
>>> Corrosion on M9/M9-P/MM/M-E Models*”. And “*LEICA ANNOUNCES PERMANENT
>>> FIX FOR CCD SENSOR CORROSION ON M9/M9-P/MM/M-E MODELS* “, we still can
>>> see your advertisement on so many website now.
>>>
>>>
>>>
>>> I have visited the Leica Company in Germany twice, and I know you
>>> promised Permanent fix for CCD, that why I bought 3 Leica M Camera.
>>>
>>>
>>>
>>> Now so many Leica User in Hong Kong and China is feel being cheating.
>>>
>>>
>>>
>>> We hope you can answer the question, face it, is it the Leica Company
>>> value? Once promise, and then so called change policy to charge money
>>> before of the very bad quality of your CCD?
>>>
>>>
>>>
>>> You still saying Leica’s Passion and perfection on :
>>> https://en.leica-camera.com/Company/Our-Values/Our-Values.
>>>
>>>
>>>
>>> We just hope you can stop cheating the clients, and keep your promise,
>>>
>>>
>>> yours,
>>>
>>> T.C
>>>
>>> +852 6984 8888
>>>
>>>
>>>
>>>
>>>
>>> Looking for your reply soon. !!!
>>>
>>> Kupfer, Sven <Sven.Kupfer@leica-camera.com> 于2019年9月16日周一 下午11:49写道：
>>>
>>>> Dear T.C.
>>>>
>>>>
>>>>
>>>> I am contacting you as my colleague Ms. Kirstin Masney is out of office
>>>> for the next two weeks.
>>>>
>>>>
>>>>
>>>> The text you are referring to was deleted because the sensor exchange
>>>> under goodwill is no longer unlimited.
>>>>
>>>> All customers who had registered their product and have given the
>>>> permission to contact them were informed by email that from a certain point
>>>> in time cameras older than five years will not have the sensor exchanged
>>>> completely free of charge.
>>>>
>>>>
>>>>
>>>> Nevertheless the sensor exchange for cameras older than 5 years is
>>>> still under goodwill policy as the customer is paying for the sensor and
>>>> Leica Camera takes the labour cost.
>>>>
>>>> So *Leica does not make profit out of a Sensor exchange*. If you ever
>>>> have the opportunity to visit our plant in Wetzlar we will totally open
>>>> show you the process of exchanging the Sensor.
>>>>
>>>>
>>>>
>>>> Customer Care is aware, that the sensor is an expensive part. Therefore
>>>> we offer attractive upgrade options to later models no matter in what
>>>> condition the M9 is.
>>>>
>>>> I am sure that you were informed about this by our staff.
>>>>
>>>>
>>>>
>>>> I hope I could answer the question why the text in this form is no
>>>> longer published.
>>>>
>>>>
>>>>
>>>> With best regards
>>>>
>>>>
>>>>
>>>> Sven Kupfer
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> [image: cid:image001.png@01D2334E.DF648C20]
>>>>
>>>>
>>>>
>>>> Sven Kupfer
>>>>
>>>>
>>>>
>>>> Leica Camera AG
>>>>
>>>> Director Customer Care
>>>>
>>>> Am Leitz-Park 5 / D-35578 Wetzlar / Germany
>>>> Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
>>>>
>>>> www.leica-camera.com
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> ------------------------------
>>>>
>>>> *Von:* T.C
>>>> *Gesendet:* Sonntag, 15. September 2019 17:08:48 (UTC+01:00)
>>>> Amsterdam, Berlin, Bern, Rom, Stockholm, Wien
>>>> *An:* '子超'; Coletta, Nadine; Vollert, Sven; 'douglas'; Brand, Ursula;
>>>> 22327861@qq.com; Customercare CN; 'info'; 'info'; Paasch, Marita;
>>>> 'repair'; 'sales'; 'cs'; 'nicedigital'; Steuer, Dennis; Customer Care HK;
>>>> 'leicainfo'; 'technicalinfo'; Looke, Sandra; spareparts; 'info';
>>>> 'jboswell'; 'info'; 'jason.scott'; Schaedlich, Jochen
>>>> *Cc:* 'bcjones'; 'christian.wigand'; 'athina.reuter';
>>>> 'sara.soumillion'; 'lucia.caudet'; 'marietta.grammenou'; 'xavier.lao';
>>>> 'vera-jourova-contact'; 'renate.nikolay'; 'daniel.braun';
>>>> 'monika.ladmanova'; 'eduard.hulicius'; 'simona.constantin';
>>>> 'kevin.oconnell'; 'Miriam.HARTIEL'; 'anezka.machackova'; 'ronnie'; 'bhind';
>>>> 'Ardesa'; 'zhangjunfei1978'; 'info'; 'Christian.Spahr'; 'Sara.Soumillion';
>>>> 'Athina.Reuter'
>>>> *Betreff:* Re: Leica CEO Matthias Halch deleted the evidence
>>>>
>>>> Dear Kirstin Masney,
>>>>
>>>>
>>>>
>>>> This is my *11th* email to Leica, but it’s pity, till now, you still
>>>> avoid to answer the questions.
>>>>
>>>>
>>>>
>>>> Have you read this link before?
>>>>
>>>>
>>>>
>>>>
>>>> https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> why your company deleted this?
>>>>
>>>>
>>>>
>>>> *Is the CEO force the staffs to cheat clients? *
>>>>
>>>>
>>>>
>>>> Please look at the following link or the attachment, how you promise,
>>>> and how you cheating the clients now.
>>>>
>>>>
>>>>
>>>>
>>>> http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> https://petapixel.com/2014/12/10/leica-users-seeing-widespread-sensor-corrosion-issue-company-offers-free-replacements/
>>>>
>>>>
>>>>
>>>> how is the integrity of your company or staff? Keep cheating?
>>>>
>>>>
>>>>
>>>> Looking for your reply soon.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *发件人**:* T.C <teeseewoo@gmail.com>
>>>> *发送时间**:* 2019年9月11日 16:25
>>>>
>>>> *主题**:* Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion
>>>>
>>>>
>>>>
>>>> Dear Kirstin Masney,
>>>>
>>>>
>>>>
>>>> This is my *8th* letter asking you,
>>>>
>>>>
>>>>
>>>> *Why you don’t inform the clines the CCD have false design before your
>>>> selling the M camera? *
>>>>
>>>>
>>>>
>>>> The Leica just said:
>>>>
>>>>
>>>>
>>>> If we know your CCD have so many problem,
>>>>
>>>>
>>>>
>>>> Till now, you still have not answer this questions.
>>>>
>>>>
>>>>
>>>> Looking for your reply soon, and stop cheating clients. Here’s what the
>>>> Leica* Exaggerated promotion*:
>>>>
>>>>
>>>>
>>>> Leica stands for visual enjoyment and lasting value. Our approach and
>>>> unique technical expertise make our optical instruments ideal companions,
>>>> offering the *highest* possible reliability and durability. Even under
>>>> extreme conditions such as severe temperature fluctuation or impact, our
>>>> products exceed the highest expectations. All Leica cameras and lenses -
>>>> all binoculars, spotting scopes and laser rangefinders - are the result of
>>>> decades of experience, uncompromisingly high quality standards, and
>>>> continuous development by innovative international teams made of both
>>>> experts and users.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *发件人**:* T.C <teeseewoo@gmail.com>
>>>> *发送时间**:* 2019年9月11日 2:05
>>>>
>>>> *主题**:* Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge
>>>> profits by maintenance costs.
>>>>
>>>>
>>>>
>>>> Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and
>>>> Dr. Andreas Kaufmann, and EU,
>>>>
>>>> This is our *7th* letter to Leica Camera, which said:” stands for
>>>> visual enjoyment and lasting value. Our approach and unique technical
>>>> expertise make our optical instruments ideal companions, offering the
>>>> highest possible reliability and durability. Even under extreme conditions
>>>> such as severe temperature fluctuation or impact, our products exceed the
>>>> highest expectations. All Leica cameras and lenses - all binoculars,
>>>> spotting scopes and laser rangefinders - are the result of decades of
>>>> experience, uncompromisingly high quality standards, and continuous
>>>> development by innovative international teams made of both experts and
>>>> users.”.
>>>>
>>>> But, we have asked many times, the follow questions,
>>>>
>>>>
>>>>
>>>> Three major demands:
>>>>
>>>> *1. Disclose the bad machine data of the M series camera. According to
>>>> incomplete statistics from enthusiast associations, more than 98% of users
>>>> are forced to change CCDs continuously due to CCD quality problems, and
>>>> even pay a single maintenance fee of more than 1000 euros.*
>>>>
>>>> *2. Defraud consumers and publicly apologize for false advertising.*
>>>>
>>>> *3. CEO Mr. Mathias Harsch needs to resign. *
>>>>
>>>>
>>>>
>>>> We looking for your reply soon.
>>>>
>>>>
>>>>
>>>> Yours,
>>>>
>>>>
>>>>
>>>> T.C ,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *发件人**:* T.C <teeseewoo@gmail.com>
>>>> *发送时间**:* 2019年9月9日 0:26
>>>>
>>>> *Re*: Leica CEO Matthias Harsch Selling CCD problematic cameras and
>>>> making expensive annual maintenance fees for customers worldwide.
>>>>
>>>>
>>>>
>>>> Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,
>>>>
>>>>
>>>>
>>>> This is our *5th* letter to Leica Camera, which said:” stands for
>>>> visual enjoyment and lasting value. Our approach and unique technical
>>>> expertise make our optical instruments ideal companions, offering the
>>>> highest possible reliability and durability. Even under extreme conditions
>>>> such as severe temperature fluctuation or impact, our products exceed the
>>>> highest expectations. All Leica cameras and lenses - all binoculars,
>>>> spotting scopes and laser rangefinders - are the result of decades of
>>>> experience, uncompromisingly high quality standards, and continuous
>>>> development by innovative international teams made of both experts and
>>>> users.”.
>>>>
>>>>
>>>>
>>>> But, we have asked many times, the follow questions,
>>>>
>>>>
>>>>
>>>> Three major demands:
>>>>
>>>> *1. Disclose the bad machine data of the M series camera. According to
>>>> incomplete statistics from enthusiast associations, more than 98% of users
>>>> are forced to change CCDs continuously due to CCD quality problems, and
>>>> even pay a single maintenance fee of more than 1000 euros.*
>>>>
>>>> *2. Defraud consumers and publicly apologize for false advertising.*
>>>>
>>>> *3. CEO Mr. Mathias Harsch needs to resign. *
>>>>
>>>>
>>>>
>>>> We looking for your reply soon.
>>>>
>>>>
>>>>
>>>> Yours,
>>>>
>>>>
>>>>
>>>> T.C ,
>>>>
>>>> who own 3 bad Leica M-Camera, all of it had CCD problems.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *发件人**:* T.C <teeseewoo@gmail.com>
>>>> *发送时间**:* 2019年9月8日 5:22
>>>>
>>>> *主题**:* 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras
>>>> and making expensive annual maintenance fees for customers worldwide.
>>>>
>>>>
>>>>
>>>> Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,
>>>>
>>>>
>>>>
>>>> This is our *4th* letter to Leica Camera, which said:” stands for
>>>> visual enjoyment and lasting value. Our approach and unique technical
>>>> expertise make our optical instruments ideal companions, offering the
>>>> highest possible reliability and durability. Even under extreme conditions
>>>> such as severe temperature fluctuation or impact, our products exceed the
>>>> highest expectations. All Leica cameras and lenses - all binoculars,
>>>> spotting scopes and laser rangefinders - are the result of decades of
>>>> experience, uncompromisingly high quality standards, and continuous
>>>> development by innovative international teams made of both experts and
>>>> users.”.
>>>>
>>>>
>>>>
>>>> But, we have asked many times, the follow questions,
>>>>
>>>>
>>>>
>>>> Three major demands:
>>>>
>>>> *1. Disclose the bad machine data of the M series camera. According to
>>>> incomplete statistics from enthusiast associations, more than 98% of users
>>>> are forced to change CCDs continuously due to CCD quality problems, and
>>>> even pay a single maintenance fee of more than 1000 euros.*
>>>>
>>>> *2. Defraud consumers and publicly apologize for false advertising.*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> We looking for your reply soon.
>>>>
>>>>
>>>>
>>>> Yours,
>>>>
>>>>
>>>>
>>>> T.C ,
>>>>
>>>> who own 3 bad Leica M-Camera, all of it had CCD problems.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *发件人**:* T.C <teeseewoo@gmail.com>
>>>> *发送时间**:* 2019年9月6日 20:48*主题**:* Re: Leica CEO Matthias Harsch Selling
>>>> CCD problematic cameras and making expensive annual maintenance fees for
>>>> customers worldwide.
>>>>
>>>>
>>>>
>>>> Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,
>>>>
>>>>
>>>>
>>>> This is our third letter to Leica Camera, which said:” stands for
>>>> visual enjoyment and lasting value. Our approach and unique technical
>>>> expertise make our optical instruments ideal companions, offering the
>>>> highest possible reliability and durability. Even under extreme conditions
>>>> such as severe temperature fluctuation or impact, our products exceed the
>>>> highest expectations. All Leica cameras and lenses - all binoculars,
>>>> spotting scopes and laser rangefinders - are the result of decades of
>>>> experience, uncompromisingly high quality standards, and continuous
>>>> development by innovative international teams made of both experts and
>>>> users.”.
>>>>
>>>>
>>>>
>>>> But, we have asked many times, the follow questions,
>>>>
>>>>
>>>>
>>>> Three major demands:
>>>>
>>>> *1. Disclose the bad machine data of the M series camera. According to
>>>> incomplete statistics from enthusiast associations, more than 98% of users
>>>> are forced to change CCDs continuously due to CCD quality problems, and
>>>> even pay a single maintenance fee of more than 1000 euros.*
>>>>
>>>> *2. Defraud consumers and publicly apologize for false advertising.*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> We looking for your reply soon.
>>>>
>>>>
>>>>
>>>> Yours,
>>>>
>>>>
>>>>
>>>> T.C ,
>>>>
>>>> who own 3 bad Leica M-Camera, all of it had CCD problems.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *re:* Re: The Leica Camera seems Cheating Clients, Selling CCD
>>>> problematic cameras and making expensive annual maintenance fees for
>>>> customers worldwide.
>>>>
>>>>
>>>>
>>>> First of all, thank you for your reply. In order to be fair, we will
>>>> forward your responding colleagues to the major media around the world,
>>>> including all members of Congress in Germany.
>>>>
>>>> As you said in your reply, Leica has been replacing sensors for free
>>>> for many years. Why? Because of the quality problem, all the Leica machines
>>>> we purchased, the sensors have problems, and it is not a problem within
>>>> five years, basically there are problems within three years.
>>>>
>>>> The following is my question for you, I hope you can prove the answer:
>>>>
>>>> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
>>>> problems within three years.
>>>> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
>>>> know in advance that the sensor will be prone to problems? And more than
>>>> 90% of the machines have problems?
>>>> 3. Why do you know that when you make a profit in sales, you will not
>>>> be charged for the beginning of 2017? Is there any difference between this
>>>> and cheating?
>>>> 4. My machine is in your factory for three years, and you have
>>>> replaced the agent in Asia. I can't contact you for repair. I know that I
>>>> am on a business trip to Germany and I got your factory in person, but
>>>> unfortunately, I Another feeling of being cheated. I want to consult you
>>>> again. Is there a problem with my machine in the factory for three
>>>> years, or is it a problem after leaving the factory for 5 years?
>>>> 5. Leica is deliberately selling a camera with a problematic CCD
>>>> quality. Can it be forced to pay for expensive repairs every three years,
>>>> in order to make a profit?
>>>>
>>>> Finally, as a consumer, you have always advertised that your quality is
>>>> German quality, good quality, why do you never know that your CCD will have
>>>> more than 90% chance of being bad in three years when you are selling?
>>>> Lose, and then continue to charge fees? Do I have to pay you expensive
>>>> repairs every three years and need to go to Germany in person to deal with
>>>> them?
>>>>
>>>> If you have made it clear that your CCD is easy to break in 2014 and
>>>> 2015 sales, please provide your evidence.
>>>>
>>>> If there is no evidence, do you feel reasonable?
>>>>
>>>> Is this Leica's professional ethics?
>>>>
>>>> Is this your ethical standard?
>>>>
>>>> I look forward to your reply and hope that you will answer my relevant
>>>> questions.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>>>>
>>>> Dear Sir,
>>>>
>>>>
>>>>
>>>> Thank you for your mail.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> In order to ensure fair and equal service to all our customers, we have
>>>> specific policies regarding the pricing of our services.
>>>>
>>>> Any Leica product comes with a manufacturer’s guarantee that is valid
>>>> worldwide if the product was purchased from an authorized dealer.
>>>>
>>>> If a product was purchased via an unauthorized channel or proof of
>>>> purchase from an authorized dealer cannot be verified, regular repair
>>>> charges apply.
>>>>
>>>> The terms of warranty as stated in our official documents apply
>>>> internationally. Proof of purchase from an authorized dealer has to be
>>>> provided.
>>>>
>>>> The standard LEICA product guarantee does not affect your statutory
>>>> guarantee rights towards the distributor of your LEICA products but does
>>>> not apply to the
>>>>
>>>> manufacturer.
>>>>
>>>> In such cases warranty claims have to be addressed with the
>>>> seller/dealer.
>>>>
>>>> In the case of your camera, we sold it to Austria and the purchase
>>>> receipt you have sent is in Chinese letters and not signed or stamped by
>>>> any dealer.
>>>>
>>>> You may find all the stores / authorized dealers in Greater China on:
>>>> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>>>>
>>>>
>>>>
>>>> Leica has been replacing sensors free of charge for some years now and
>>>> only charged part for the material cost since 01.09.2017 for affected
>>>> cameras older than 5 years. We did not come by this decision lightly, but
>>>> are unable to continue this service any longer. Starting on 01.12.2018 a
>>>> contribution of €1303 + VAT applies.
>>>>
>>>>
>>>>
>>>> Included in this programme is a free general overhaul of your Leica M
>>>> camera and a one year warranty on the same terms as for new products. This
>>>> offer expresses our commitment to conserving the value of the camera.
>>>>
>>>>
>>>>
>>>> The general overhaul of the Leica M camera includes the following items:
>>>>
>>>> •Cleaning and overhaul of the shutter cocking mechanisms
>>>>
>>>> •Cleaning and maintenance/repair of the multifunction wheel
>>>>
>>>> •Cleaning of the main switch and shutter speed dial
>>>>
>>>> •Adjustment of the baseplate locking system
>>>>
>>>> •Refurbishment of engravings
>>>>
>>>> •Renewal of the protective film on the baseplate
>>>>
>>>> •Maintenance/repair of viewfinder displays
>>>>
>>>>
>>>>
>>>> Upgrade options are still available. Instead of a sensor exchange we
>>>> offer our customers the option to trade-in the affected camera and to
>>>> purchase one of the selected camera models to the following attractive
>>>> conditions. We informed you about this option with the estimate.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Kind regards / 此致
>>>>
>>>>
>>>>
>>>> Customer Care
>>>> U. Brand
>>>>
>>>>
>>>>
>>>> Tel.: +49 (0) 6441 2080 189
>>>> Fax : +49 (0) 6441 2080 339
>>>> customer.care@leica-camera.com
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Leica Camera AG
>>>> Customer Care/ Am Leitz-Park 5 /
>>>> 35578 Wetzlar / Germany
>>>>
>>>> http://de.leica-camera.com/home/
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Von:* T.C [mailto:teeseewoo@gmail.com]
>>>> *Gesendet:* Donnerstag, 5. September 2019 23:22
>>>> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula
>>>> <Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com;
>>>> Paasch, Marita <Marita.Paasch@leica-camera.com>;
>>>> Beate.Berns@leica-camera.com; Fedja.Bobanovi@leica-camera.com;
>>>> Andreas.Hecker@leica-camera.com; Steuer, Dennis <
>>>> dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke,
>>>> Sandra <Sandra.Looke@leica-camera.com>; spareparts <
>>>> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
>>>> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
>>>> ashley.vansant@thewashingtondailynews.com;
>>>> gina.lee@thewashingtondailynews.com;
>>>> kim.riggs@thewashingtondailynews.com;
>>>> sylvester.rogers@thewashingtondailynews.com;
>>>> amy.whitaker@thewashingtondailynews.com;
>>>> caleb.miller@thewashingtondailynews.com;
>>>> spencer.stanley@thewashingtondailynews.com;
>>>> german.llodrat@thewashingtondailynews.com;
>>>> cecilia.prokos@thewashingtondailynews.com;
>>>> jason.scott@thewashingtondailynews.com;
>>>> david.cucchiara@thewashingtondailynews.com;
>>>> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
>>>> caroline.hudson@thewashingtondailynews.com;
>>>> vail.rumley@thewashingtondailynews.com
>>>> *Cc:* 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
>>>> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
>>>> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
>>>> *Betreff:* The Leica Camera seems Cheating Clients.
>>>>
>>>>
>>>>
>>>> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in
>>>> Germany, has promised consumers that the CCD for digital camera M-System is
>>>> lifetime warranty and claims to be of high quality.
>>>>
>>>>
>>>>
>>>> In fact, within five years, I personally went to the headquarters of
>>>> the Leica company in Germany, and the problems of the camera have been
>>>> repeatedly and repeatedly, based on the high maintenance costs.
>>>>
>>>>
>>>>
>>>> Everything promised before, with the change of the agency, Leica's
>>>> German headquarters also hopes that the customer's promised lifetime
>>>> maintenance will become a fee-based repair under the overlord clause. The
>>>> high-quality camera promised before will become damaged every year.
>>>> Cameras, and camera quality issues are endless.
>>>>
>>>>
>>>>
>>>> Why is the quality of the camera so low? Why are you constantly
>>>> promoting high quality cameras?
>>>>
>>>>
>>>>
>>>> I have written to Leica's public relations department many times, and I
>>>> have not received a clear answer so far.
>>>>
>>>>
>>>>
>>>> Therefore, I hope to disclose this letter to the media and hope that
>>>> Leica can publicly answer the quality of the camera.
>>>>
>>>>
>>>>
>>>> And more than a few hundred people, in Hong Kong, Taiwan, Macau and
>>>> mainland China, have received public notice from Leica that they will
>>>> guarantee the CCD warranty of the Leica M-System camera for life, but the
>>>> fact is that Leica can always Change the promise, what is the difference
>>>> between this deception?
>>>>
>>>>
>>>>
>>>> I look forward to the positive response from Leica, and don't evade the
>>>> problem.
>>>>
>>>>
>>>>
>>>> Yours, Sincerely.
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
>>>> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
>>>> M-System der Digitalkamera lebenslange Garantie bietet und von hoher
>>>> Qualität sein soll.
>>>>
>>>>
>>>>
>>>> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz
>>>> der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera
>>>> sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.
>>>>
>>>>
>>>>
>>>> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica
>>>> möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
>>>> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
>>>> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger
>>>> Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
>>>> Kameraqualität sind endlos.
>>>>
>>>>
>>>>
>>>> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
>>>> hochwertige Kameras?
>>>>
>>>>
>>>>
>>>> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
>>>> keine klare Antwort erhalten.
>>>>
>>>>
>>>>
>>>> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und
>>>> hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.
>>>>
>>>>
>>>>
>>>> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat
>>>> in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
>>>> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
>>>> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
>>>> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
>>>>
>>>>
>>>>
>>>> Ich freue mich auf die positive Resonanz von Leica und weiche dem
>>>> Problem nicht aus.
>>>>
>>>>
>>>>
>>>> Ihre
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
>>>>
>>>> Can you tell me what's the authorized dealer in China and Hong Kong?
>>>>
>>>>
>>>>
>>>> some media in Hong Kong want to report the Leica quality.
>>>>
>>>>
>>>>
>>>> In fact, my M9 and M Monochrome did not change for one time, and it
>>>> broken long time ago ,not this time only. I even don't know it's already
>>>> broken.
>>>>
>>>>
>>>>
>>>> Me, and the Leica Fans Association in Hong Kong, will go to the
>>>> Official Dealer in Hong Kong and Beijing, asking when the Leica new policy
>>>> and why don‘’t inform us before the Leica sell the product.
>>>>
>>>>
>>>>
>>>> most of us have more than 3 Leica machines, but it's pity we all
>>>> disappeared these days.
>>>>
>>>>
>>>>
>>>> Looking for your reply soon.
>>>>
>>>>
>>>>
>>>> Yours sincerely
>>>>
>>>>
>>>>
>>>> T.C
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46
>>>> 写道：
>>>>
>>>> Dear Mr. Wu,
>>>>
>>>>
>>>>
>>>> Thank you for providing us the proof of purchase.
>>>>
>>>>
>>>>
>>>> Unfortunately, the purchase invoice and receipt provided below are not
>>>> acknowledgeable.
>>>>
>>>> Any Leica product comes with a manufacturer’s guarantee that is valid
>>>> worldwide if the product was purchased from an authorized dealer. If a
>>>> product was purchased via an unauthorized channel or proof of purchase
>>>> from an authorized dealer cannot be verified, regular repair charges apply.
>>>>
>>>>
>>>>
>>>> In such cases warranty claims have to be addressed with the
>>>> seller/dealer.
>>>>
>>>>
>>>>
>>>> Thank you for understanding.
>>>>
>>>>
>>>>
>>>> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>>>>
>>>> Nadine Coletta
>>>>
>>>> Leica Camera AG
>>>> Customer Care
>>>> Am Leitz-Park 5, D-35578 Wetzlar / Germany
>>>> www.leica-camera.com / nadine.coletta@leica-camera.com
>>>> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>>>>
>>>>
>>>>
>>>> ********************************************************
>>>>
>>>>
>>>>
>>>> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
>>>> *Gesendet:* Dienstag, 3. September 2019 08:36
>>>> *An:* CustomerCare <Customer.Care@leica-camera.com>
>>>> *Betreff:* Re: LEICA-estimate 1058152
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>>>>
>>>> Dear Leica Customer,
>>>>
>>>> Your order confirmation/estimate for the above listed service order
>>>> number can be found in the attachment.
>>>>
>>>> You can track the status of your service order anytime under the
>>>> following link:
>>>>
>>>> http://repair.leica-camera.com/service/repairtracking/index.html
>>>>
>>>> If you need further assistance, please contact:
>>>>
>>>> Customer.Care@leica-camera.com
>>>> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>>>>
>>>> Kind Regards
>>>>
>>>> Leica Camera AG
>>>> Customer Care
>>>>
>>>> *Leica Camera AG* | Registergericht | District Court of Wetzlar:
>>>> HRB966
>>>> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr.
>>>> Marita Paasch
>>>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
>>>> Andreas Kaufmann
>>>>
>>>> This message may contain confidential and privileged information. If it
>>>> has been sent to you in error, please notify the sender immediately by
>>>> replying to the message and please delete it from your computer.
>>>>
>>>>
>>>>
>>>> *Leica Camera AG* | Registergericht | District Court of Wetzlar:
>>>> HRB966
>>>> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr.
>>>> Marita Paasch
>>>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
>>>> Andreas Kaufmann
>>>>
>>>> This message may contain confidential and privileged information. If it
>>>> has been sent to you in error, please notify the sender immediately by
>>>> replying to the message and please delete it from your computer.
>>>>
>>>>
>>>>
>>>> *Leica Camera AG* | Registergericht | District Court of Wetzlar:
>>>> HRB966
>>>> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr.
>>>> Marita Paasch
>>>> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
>>>> Andreas Kaufmann
>>>>
>>>> This message may contain confidential and privileged information. If it
>>>> has been sent to you in error, please notify the sender immediately by
>>>> replying to the message and please delete it from your computer.
>>>>
>>>

#2 · 2019-09-19T05:10:43Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; warning_triangle.png; ANGjdJ-SSDzTF_XtYDYms4q7TRWN38_UPttsg0W1m7uYziQPQQzzIz-KWa-32nGScvu5_rF3g17-Mc9pCcw3GJPaw78Q6D3GKw1b46ub9wKx3T7XCYsZwXHfQ6XSDtei81wCpeNZ9R4-Mtj1hQIPlm4r3UHzBGjfk8-bBGG3H1tvRCxY--e8C4JAt0R6wINiZd6XqToTnBFTomRecAOP_un5Y3K1QJKCK0ywoix-fFUnewZhI79TYr1KmWdalgsMzW5etuVYXUNZ5PyD5B5j6Y5Pf9RvAswH55Hl_pz7GzTxqvSGQ5zpTPyg5-9yLFMv2Ozn5pK0she9J8rueGRCjouL1LwVnoCBMJYKPSqhrAI2Qspy6eXShZC8BSBR7PSPhVExoLp8oIIx16T9DlIQ; ANGjdJ8qWhcfYUzF4YMocoViRnZYnKAm-gZxIBoFwpCxD_1VALCCwTX2WkJ8sU

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553 Sorry, your email address teeseewoo@gmail.com has been blacklisted. Refer to the Troubleshooting page at http://www.symanteccloud.com/troubleshooting for more information. (#5.7.1)
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Dear Mr. Sven Kupfer, Mr. Ruud Peters,

I got the reply from Sven Kupfer, not Mr. Ruud Peters,

till now, Sven Kuper still have not answer the questions.

here we want to clarity and asked again, did the Leica ever announces
Permanent Fix for CCD Sensor Corrosion on M9? here's the evidences from
media, and similar evidence still have a lots,

looking for your reply soon.

[image: image.png]
[image: image.png]

[Name] <teeseewoo@gmail.com> 于2019年9月17日周二 下午11:07写道：

> Dear Mr. Sven Kupfer, Mr. Ruud Peters,
>
> I got the reply from Sven Kupfer, not Mr. Ruud Peters,
>
> till now, Sven Kuper still have not answer the questions.
>
> here we want to clarity and asked again, did the Leica ever announces
> Permanent Fix for CCD Sensor Corrosion on M9? here's the evidences from
> media, and similar evidence still have a lots,
>
> looking for your reply soon.
>
> [image: image.png]
> [image: image.png]
>
> [Name] <teeseewoo@gmail.com> 于2019年9月17日周二 下午1:31写道：
>
>> Dear Mr. Sven Kupfer, Mr. Ruud Peters, Blackstone and NYSE
>>
>>
>>
>> So many thanks for your reply after my 13th email to Leica, in your
>> letter, you admit that, the Leica did deleted the evidence right?
>>
>>
>>
>> After I disclosed your company’s deletion of the website’s evidence, we
>> asked you many questions. You only use a “change policy” to cover up your
>> fraudulent customers and deceive investors. Again, we very much hope that *CFO
>> Mr. Ruud Peter* can prove whether there is any fraud in this response.
>> As an investor in BlackStone, we are very keen to know that the sturdy and
>> practical camera that Lycra has always promoted can even use a lifetime
>> camera, resulting in a poor quality camera that seeks expensive repairs for
>> the board of directors.
>>
>>
>> What’s the different between” *change the policy*” to “*cheating Clients*
>> ”?
>>
>>
>>
>> The Leica Promised before, “*Leica Announces Perm Fix for CCD Sensor
>> Corrosion on M9/M9-P/MM/M-E Models*”. And “*LEICA ANNOUNCES PERMANENT
>> FIX FOR CCD SENSOR CORROSION ON M9/M9-P/MM/M-E MODELS* “, we still can
>> see your advertisement on so many website now.
>>
>>
>>
>> I have visited the Leica Company in Germany twice, and I know you
>> promised Permanent fix for CCD, that why I bought 3 Leica M Camera.
>>
>>
>>
>> Now so many Leica User in Hong Kong and China is feel being cheating.
>>
>>
>>
>> We hope you can answer the question, face it, is it the Leica Company
>> value? Once promise, and then so called change policy to charge money
>> before of the very bad quality of your CCD?
>>
>>
>>
>> You still saying Leica’s Passion and perfection on :
>> https://en.leica-camera.com/Company/Our-Values/Our-Values.
>>
>>
>>
>> We hope you can stop cheating the clients, and keep your promise,
>>
>>
>> yours,
>>
>> T.C
>>
>> +852 6984 8888
>>
>>
>>
>>
>>
>> Looking for your reply soon. !!!
>>
>>> Dear Mr. Sven Kupfer and Mr. Ruud Peters
>>>
>>>
>>>
>>> So many thanks for your reply after my 13th email to Leica, in your
>>> letter, you admit that, the Leica did deleted the evidence right?
>>>
>>>
>>>
>>> What’s the different between” *change the policy*” to “*cheating
>>> Clients*”?
>>>
>>>
>>>
>>> The Leica Promised before, “*Leica Announces Perm Fix for CCD Sensor
>>> Corrosion on M9/M9-P/MM/M-E Models*”. And “*LEICA ANNOUNCES PERMANENT
>>> FIX FOR CCD SENSOR CORR
----- Message truncated -----

065. Leica CC

thread 16e11d08e2e36b67 · 2019-10-28 · 175 characters

Leica CC

Thread ID 16e11d08e2e36b67 · messages 1 · 2019-10-28T10:01:49Z → 2019-10-28T10:01:49Z

#1 · 2019-10-28T10:01:49Z
From: Sven.Kupfer@leica-camera.com
To: teeseewoo@gmail.com
Subject: Leica CC

Attachments named in the archive: image003.png

Dear TC,

I hope this email finds you well.

Do you have any update for us how we may proceed with your equipment you have sent in?

With best regards from Wetzlar
Sven Kupfer

066. order no. 1058152 // Request shipping address

thread 16e5a7940ebe84fc · 2019-11-11 · 6,384 characters

Nur europäische Rücksendeadresse.

order no. 1058152 // Request shipping address

Thread ID 16e5a7940ebe84fc · messages 4 · 2019-11-11T12:38:45Z → 2020-03-06T09:35:39Z

#1 · 2019-11-11T12:38:45Z
From: Nadine.Coletta@leica-camera.com
To: teeseewoo@gmail.com
Subject: order no. 1058152 // Request shipping address

Dear Mr. Wu,

As we have not received a reply from you up to now concerning our last estimate, we will return your equipment unrepaired free of charge.
Please provide a European address where to ship your cameras and lenses.

As explained during your stay here in Wetzlar, a shipment outside Europe is not possible due to customs matters.

I´m looking forward to your kind reply.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#2 · 2019-11-11T18:59:13Z
From: teeseewoo@gmail.com
To: Nadine.Coletta@leica-camera.com
Subject: Re: order no. 1058152 // Request shipping address

Dear Nadine Coletta,

Now we are talking to the Hong Kong Consumer Council, can waiting for their
reply, can you give me more time for that?

as we talk to you last time, sent to Hong Kong is tax free.

thanks again,

yours,

T.C

Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年11月11日周一 下午8:38写道：

> Dear Mr. Wu,
>
>
>
> As we have not received a reply from you up to now concerning our last
> estimate, we will return your equipment unrepaired free of charge.
>
> Please provide a European address where to ship your cameras and lenses.
>
>
>
> As explained during your stay here in Wetzlar, a shipment outside Europe
> is not possible due to customs matters.
>
>
>
> I´m looking forward to your kind reply.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>

#3 · 2020-03-06T07:31:45Z
From: Liberty.Seria@leica-camera.com
To: teeseewoo@gmail.com
Subject: WG: order no. 1058152 // Request shipping address

Dear Mr. Wu,

Since we haven’t received any feedback from you, we will close your order without any repair and store it in our workshop.

Mit freundlichen Grüßen / kind regards

Liberty Seria
Customer Care Represantative

Leica Camera AG
Customer Care
Am Leitz-Park 5 / 35578 Wetzlar/ Germany
www.leica-camera.com<http://www.leica-camera.com/> /
Liberty.Seria@leica-camera.com<mailto:Liberty.Seria@leica-camera.com>
Telephone +49(0)6441-2080-189
Fax +49(0)6441-2080-339

Von: Coletta, Nadine
Gesendet: Montag, 11. November 2019 13:39
An: 'teeseewoo@gmail.com' <teeseewoo@gmail.com>
Betreff: order no. 1058152 // Request shipping address

Dear Mr. Wu,

As we have not received a reply from you up to now concerning our last estimate, we will return your equipment unrepaired free of charge.
Please provide a European address where to ship your cameras and lenses.

As explained during your stay here in Wetzlar, a shipment outside Europe is not possible due to customs matters.

I´m looking forward to your kind reply.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

#4 · 2020-03-06T09:35:39Z
From: teeseewoo@gmail.com
To: Liberty.Seria@leica-camera.com
Subject: Re: order no. 1058152 // Request shipping address

can I reply you next week?
we still waiting the feedback for the goverment

Seria, Liberty <Liberty.Seria@leica-camera.com> 于2020年3月6日周五 下午3:31写道：

> Dear Mr. Wu,
>
>
>
> Since we haven’t received any feedback from you, we will close your order
> without any repair and store it in our workshop.
>
>
>
> Mit freundlichen Grüßen / kind regards
>
>
>
> Liberty Seria
>
> Customer Care Represantative
>
>
>
> Leica Camera AG
>
> Customer Care
>
> Am Leitz-Park 5 / 35578 Wetzlar/ Germany
>
> www.leica-camera.com /
>
> Liberty.Seria@leica-camera.com
>
> Telephone +49(0)6441-2080-189
>
> Fax +49(0)6441-2080-339
>
>
>
>
>
>
>
> *Von:* Coletta, Nadine
> *Gesendet:* Montag, 11. November 2019 13:39
> *An:* 'teeseewoo@gmail.com' <teeseewoo@gmail.com>
> *Betreff:* order no. 1058152 // Request shipping address
>
>
>
> Dear Mr. Wu,
>
>
>
> As we have not received a reply from you up to now concerning our last
> estimate, we will return your equipment unrepaired free of charge.
>
> Please provide a European address where to ship your cameras and lenses.
>
>
>
> As explained during your stay here in Wetzlar, a shipment outside Europe
> is not possible due to customs matters.
>
>
>
> I´m looking forward to your kind reply.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>

067. Your Products in Wetzlar

thread 16e646c9be3869e7 · 2019-11-13 · 4,529 characters

Your Products in Wetzlar

Thread ID 16e646c9be3869e7 · messages 3 · 2019-11-13T11:01:08Z → 2019-11-13T11:39:57Z

#1 · 2019-11-13T11:01:08Z
From: Sven.Kupfer@leica-camera.com
To: teeseewoo@gmail.com
Cc: Kirstin.Masney@leica-camera.com
Subject: Your Products in Wetzlar

Attachments named in the archive: image001.png; ANGjdJ9U_heW_6YwZrotXBzNKyWeBxNbbKE8Yj6atu13Sc_I05SE8HcPPKYv2yCZrRAHqKjzbmgvIUH5HA2nVUs6NbhackdEYKV6jCPtWKa2vuQIAXDOykZK3wkXfhMroAD4JZM07-E_zp4-HflHdeamRJVVPI9EXbOfu-nLMTRpys2wXRz3kISoddMuRbRVZ91sKENo_ATuQWgJJQ5gCs9mBbAclt8A36bZW-h4jP5DOOJAZgIrdvWHaEnklrQ_x4uYdncNgoLxccRzCiUvf77_ku5AnIQ6V8shzASIPnM6CxPvuUlHjl_rs6bgSc4hHvtdx65CZMo17twRWt1QxoQsXduGHECxHhtyhBHLeS4_MeM0IMzthtfoeVTjAxxJMbZpZvjg97W3QNONfuXb

Dear T.C.,

I hope this email finds you well.

It is quite some time since we had the last contact.
Could you make a decision how we may continue with your products we have in our service.

Do you have any plans to visit us again in Wetzlar?

Best regards

Sven

[cid:image001.png@01D2334E.DF648C20]

Sven Kupfer

Leica Camera AG
Director Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany
Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
www.leica-camera.com

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#2 · 2019-11-13T11:30:43Z
From: teeseewoo@gmail.com
To: Sven.Kupfer@leica-camera.com
Subject: Re: Your Products in Wetzlar

Attachments named in the archive: image001.png; ANGjdJ84v-rXbmMbV7XZyDpTH3Szi6-pIr991AJKQzN3jkQbS8B1BjXN68PDbUS7HMGSRLOlWcEhcWzsw6XfqaX7fnQFHxlWBnhCRZ69d0VfPvKTHD6GuU41cAIJ65B1g-lN2DFrYM7r9QYkQuMJ5h1o_dMcBDKIDDQi_Y8X9GxWGjmjHkLCXtIZetLAuTk127SfOMqoZdxLNP1jvoe_eGEE7MM0cGwjEOcwcEgA2A

Hi, Sven,
thanks for your email, can you give me more time to make the decision?

as we are talking with the Hong Kong consumer council and Leica Hong Kong,
we still waiting the result from the Hong Kong consumer council.

Many thanks Sven.

Yours sincerely
T.C

Kupfer, Sven <Sven.Kupfer@leica-camera.com> 于2019年11月13日周三 下午7:01写道：

> Dear T.C.,
>
>
>
> I hope this email finds you well.
>
>
>
> It is quite some time since we had the last contact.
>
> Could you make a decision how we may continue with your products we have
> in our service.
>
>
>
> Do you have any plans to visit us again in Wetzlar?
>
>
>
> Best regards
>
>
>
> Sven
>
>
>
>
>
>
>
> [image: cid:image001.png@01D2334E.DF648C20]
>
>
>
> Sven Kupfer
>
>
>
> Leica Camera AG
>
> Director Customer Care
>
> Am Leitz-Park 5 / D-35578 Wetzlar / Germany
> Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
>
> www.leica-camera.com
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>

#3 · 2019-11-13T11:39:57Z
From: Sven.Kupfer@leica-camera.com
To: teeseewoo@gmail.com
Cc: Kirstin.Masney@leica-camera.com
Subject: AW: Your Products in Wetzlar

Attachments named in the archive: image001.png; ANGjdJ8KByHMxXSwbYGxTkrgNmed00nsv3abAEQn9y_HWj_M9Oq7ERvas_YbQMJ3hcwv89v-9xpLXn9Mqz1RFQBEYy0mBY_V1xemrrI8ti2MWeZYeswYbhauX4f7IbVdF0dZG1jo_Fk-9aeAMZcA-btM5v6cFxzoi8jWs0TR9-5V2nVtGmMVjCOO3KEKeEsZaCRC_ePDkvDl532tZRXoyux2sGjd45RDQ09zjk15HtxDqbbQ-P-48G81Qxhc-d-g2XST5NM7dbDaQvy2dAtmK76cnhR-1iU4o01RChnwKldS6QWDOOP9aMSahawbjedloKS0QZVeFMqq2IDmXhLKQQEL8ngnlOBf7nnXxhBEH55Vc6RostwOs1ujHj-529qRPC2YhuaurHY4C1Gk8IJf

Dear T.C.,

ok thanks for the update. We will keep in touch.

Best regards from Wetzlar

Sven

[cid:image001.png@01D2334E.DF648C20]

Sven Kupfer

Leica Camera AG
Director Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany
Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
www.leica-camera.com

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 13. November 2019 12:31
An: Kupfer, Sven <Sven.Kupfer@leica-camera.com>
Betreff: Re: Your Products in Wetzlar

Hi, Sven,
thanks for your email, can you give me more time to make the decision?

as we are talking with the Hong Kong consumer council and Leica Hong Kong, we still waiting the result from the Hong Kong consumer council.

Many thanks Sven.

Yours sincerely
T.C

Kupfer, Sven <Sven.Kupfer@leica-camera.com<mailto:Sven.Kupfer@leica-camera.com>> 于2019年11月13日周三 下午7:01写道：
Dear T.C.,

I hope this email finds you well.

It is quite some time since we had the last contact.
Could you make a decision how we may continue with your products we have in our service.

Do you have any plans to visit us again in Wetzlar?

Best regards

Sven

[cid:image001.png@01D2334E.DF648C20]

Sven Kupfer

Leica Camera AG
Director Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar / Germany
Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76
www.leica-camera.com<http://www.leica-camera.com>

068. 1058152

thread 172a8fe2be52b565 · 2020-06-12 · 112,731 characters

1058152

Thread ID 172a8fe2be52b565 · messages 16 · 2020-06-12T14:45:28Z → 2020-06-25T09:26:50Z

#1 · 2020-06-12T14:45:28Z
From: Michel.Razafimahefa@leica-camera.com
To: teeseewoo@gmail.com
Subject: 1058152

Dear Mr. Wu,
your repair order is ready.
Due to Covid 19 is a pick up in our Customer Care not possible at the moment, but you can pick it up in our Leica Store just on the other side of the street.
Otherwise, please tell me an address in the European community, where we can send it.

Have a great day

Best regards
Michel

Mit freundlichen Gruessen / kind regards

Michel-Alexandre Razafimahefa

Leica Camera AG
Customer Care
Am Leitz Park 5/ D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / Michel.Razafimahefa@leica-camera.com<mailto:Michel.Razafimahefa@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Werden Sie Zeuge der Enthüllung der nächsten Generation von Leica Kameras.
Witness the unveiling of the next generation of Leica cameras.
http://www.leica-camera.com<http://www.leica-camera.com/>

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#2 · 2020-06-12T15:18:12Z
From: teeseewoo@gmail.com
To: Michel.Razafimahefa@leica-camera.com
Subject: Re: 1058152

Dear Machel , how's the repair going on? what have you repair?

can you sent it to Hong Kong leica office like last time?

looking for your reply, many thanks.

Razafimahefa, Michel <Michel.Razafimahefa@leica-camera.com> 于2020年6月12日周五
下午10:45写道：

> Dear Mr. Wu,
>
> your repair order is ready.
>
> Due to Covid 19 is a pick up in our Customer Care not possible at the
> moment, but you can pick it up in our Leica Store just on the other side of
> the street.
>
> Otherwise, please tell me an address in the European community, where we
> can send it.
>
>
>
> Have a great day
>
>
>
> Best regards
>
> Michel
>
>
>
>
>
> Mit freundlichen Gruessen / kind regards
>
>
>
> Michel-Alexandre Razafimahefa
>
>
>
> Leica Camera AG
>
> Customer Care
>
> Am Leitz Park 5/ D-35578 Wetzlar / Germany
>
> www.leica-camera.com / Michel.Razafimahefa@leica-camera.com
>
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> Werden Sie Zeuge der Enthüllung der nächsten Generation von Leica Kameras.
> Witness the unveiling of the next generation of Leica cameras.
> http://www.leica-camera.com
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>

#3 · 2020-06-15T07:57:08Z
From: Nicolas.Kaufmann@leica-camera.com
To: teeseewoo@gmail.com
Subject: AW: 1058152

Attachments named in the archive: image001.png; ANGjdJ92kes73YmpJ1ySFOMo0PiT2moo26aoBg6G1cCyrYHVQQslxwkWIUga0TEl-y0CGZ22sm9PI7X6DwVSv-_I07uNrz7arEjFRE_e1VsAxhGgydFBC6ofWQRfukAqDnLef-RA3b5FXu_EdbT6pIbxo9V-5-GiI_m7eiGnCjpE8tgws2F7FtMw8N43rvP0rcWdLOLwlVLKzEsXuQNG2foi8_1yUADfeRCj6NUz0UmzXPfV8ly_ES2YoTtzZZJWivb0_h16GsCE3Ok_Ldo0ZdvlVEWFbkADzOghlatwp25EwKzGAxfHqxlnH1SNSBkLSyUzQHIOrSU4BDNF6Q3g1NywnBkjQnp7tw95h7Wt-JBx1j7c88v4wx1tQMlicZmP3jLJOvmsaMa0u9yKl8wU

Dear Mr. Wu

Thank you for your e-mail.

I’m Michel’s colleague, Nicolas Kaufmann. He is out of office at the moment.

Could you please send me your office address? I wasn’t involved in the last repair order, I want to make sure to use the correct address.

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name]
Gesendet: Freitag, 12. Juni 2020 17:18:12 (UTC+01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien
An: Razafimahefa, Michel
Betreff: Re: 1058152
Dear Machel , how's the repair going on? what have you repair?

can you sent it to Hong Kong leica office like last time?

looking for your reply, many thanks.

Razafimahefa, Michel <Michel.Razafimahefa@leica-camera.com<mailto:Michel.Razafimahefa@leica-camera.com>> 于2020年6月12日周五 下午10:45写道：
Dear Mr. Wu,
your repair order is ready.
Due to Covid 19 is a pick up in our Customer Care not possible at the moment, but you can pick it up in our Leica Store just on the other side of the street.
Otherwise, please tell me an address in the European community, where we can send it.

Have a great day

Best regards
Michel

Mit freundlichen Gruessen / kind regards

Michel-Alexandre Razafimahefa

Leica Camera AG
Customer Care
Am Leitz Park 5/ D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / Michel.Razafimahefa@leica-camera.com<mailto:Michel.Razafimahefa@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Werden Sie Zeuge der Enthüllung der nächsten Generation von Leica Kameras.
Witness the unveiling of the next generation of Leica cameras.
http://www.leica-camera.com<http://www.leica-camera.com/>

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#4 · 2020-06-15T17:36:32Z
From: teeseewoo@gmail.com
To: Nicolas.Kaufmann@leica-camera.com
Subject: Re: 1058152

Attachments named in the archive: image001.png; ANGjdJ_29u3oiQszYYHopxwPcHibvFf7ar4CM8wgGmJYxWyYc1DQVBLcdVwC2Q4_owuIF0KJJArfALGOHWzPZXRCVLd5t3PXBlVYuzdWllMxfgosyvkCNko0O1MkXrE5xgkfz6ky5UaTOwPFv7jQIIJjNQ_UR0z9GS5fgVCzI3zk5zRicwGDkOuCq0MAtPCoh2NB3G4AJ8AQyAH_itm1mW2xhYWc0FZgEcnoq1RJkA

Hi, Nicolas,

I want to know how's my leica's fix?
if you already fix it, can you sent it to HK?

many thanks.

Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com> 于2020年6月15日周一
下午3:57写道：

> Dear Mr. Wu
>
>
>
> Thank you for your e-mail.
>
>
>
> I’m Michel’s colleague, Nicolas Kaufmann. He is out of office at the
> moment.
>
>
>
> Could you please send me your office address? I wasn’t involved in the
> last repair order, I want to make sure to use the correct address.
>
>
>
> All my best
>
> Nicolas
>
>
>
> Mit freundlichen Grüßen| kind regards
>
>
>
> Nicolas Kaufmann
>
>
>
> Leica Camera AG | Customer Care
> Am Leitz-Park 5 | D-35578 Wetzlar | Germany
>
> www.leica-camera.com | nicolas.kaufmann@leica-camera.com
>
> Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490
>
>
>
> [image: cid:image001.png@01CFFF4E.4C0CC130]
>
>
>
>
>
>
>
> *Von:* [Name]
> *Gesendet:* Freitag, 12. Juni 2020 17:18:12 (UTC+01:00) Amsterdam,
> Berlin, Bern, Rom, Stockholm, Wien
> *An:* Razafimahefa, Michel
> *Betreff:* Re: 1058152
>
> Dear Machel , how's the repair going on? what have you repair?
>
>
>
> can you sent it to Hong Kong leica office like last time?
>
>
>
> looking for your reply, many thanks.
>
>
>
> Razafimahefa, Michel <Michel.Razafimahefa@leica-camera.com> 于2020年6月12日周五
> 下午10:45写道：
>
> Dear Mr. Wu,
>
> your repair order is ready.
>
> Due to Covid 19 is a pick up in our Customer Care not possible at the
> moment, but you can pick it up in our Leica Store just on the other side of
> the street.
>
> Otherwise, please tell me an address in the European community, where we
> can send it.
>
>
>
> Have a great day
>
>
>
> Best regards
>
> Michel
>
>
>
>
>
> Mit freundlichen Gruessen / kind regards
>
>
>
> Michel-Alexandre Razafimahefa
>
>
>
> Leica Camera AG
>
> Customer Care
>
> Am Leitz Park 5/ D-35578 Wetzlar / Germany
>
> www.leica-camera.com / Michel.Razafimahefa@leica-camera.com
>
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> Werden Sie Zeuge der Enthüllung der nächsten Generation von Leica Kameras.
> Witness the unveiling of the next generation of Leica cameras.
> http://www.leica-camera.com
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>

#5 · 2020-06-16T08:07:42Z
From: Nicolas.Kaufmann@leica-camera.com
To: teeseewoo@gmail.com
Subject: AW: 1058152

Attachments named in the archive: image001.png; ANGjdJ_6CANmxHB_kHNl5wAlWlAbQb-mVMnfAVC5vWFwCBEXpO23D1SOqep12ybMcZs34xTXxu_KsL9ZsC_FRCbMbwegl1pk6T1Pa8DyD-_TIlXeMLlGjiKcTEQI9DB8D8-5Z6uZtRarSl4NJTGFRU_IqXhKcNbhtuwx8zjEvJD_48aNZ_3QZp9qeXmN3F-dojrJSlLz6o6hJL78s4jnrc_HQiUEGXkObW_hvSP5g7BcdVGmg23ZzqGA2siLNcHoKQ7Myer0OVjium3yRGshaZEyxk-ld1yjJ5G4JOexfwFGA27Hw5fWMey43jHv3mlf6_55YjM1Xt0benjxv4K3o-E1BlVMd7nhPJe5gfb9WJZywurCVkaS9tURq5Dq5P-aKr8HAAR-R1XEFc-xOnUq

Dear [Name]

We completed the repairs. The camera is all fixed now. Please send me your office address. We will ship the camera to Hong Kong as you wish.

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 15. Juni 2020 19:37
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com>
Betreff: Re: 1058152

Hi, Nicolas,

I want to know how's my leica's fix?
if you already fix it, can you sent it to HK?

many thanks.

Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> 于2020年6月15日周一 下午3:57写道：
Dear Mr. Wu

Thank you for your e-mail.

I’m Michel’s colleague, Nicolas Kaufmann. He is out of office at the moment.

Could you please send me your office address? I wasn’t involved in the last repair order, I want to make sure to use the correct address.

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name]
Gesendet: Freitag, 12. Juni 2020 17:18:12 (UTC+01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien
An: Razafimahefa, Michel
Betreff: Re: 1058152
Dear Machel , how's the repair going on? what have you repair?

can you sent it to Hong Kong leica office like last time?

looking for your reply, many thanks.

Razafimahefa, Michel <Michel.Razafimahefa@leica-camera.com<mailto:Michel.Razafimahefa@leica-camera.com>> 于2020年6月12日周五 下午10:45写道：
Dear Mr. Wu,
your repair order is ready.
Due to Covid 19 is a pick up in our Customer Care not possible at the moment, but you can pick it up in our Leica Store just on the other side of the street.
Otherwise, please tell me an address in the European community, where we can send it.

Have a great day

Best regards
Michel

Mit freundlichen Gruessen / kind regards

Michel-Alexandre Razafimahefa

Leica Camera AG
Customer Care
Am Leitz Park 5/ D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / Michel.Razafimahefa@leica-camera.com<mailto:Michel.Razafimahefa@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Werden Sie Zeuge der Enthüllung der nächsten Generation von Leica Kameras.
Witness the unveiling of the next generation of Leica cameras.
http://www.leica-camera.com<http://www.leica-camera.com/>

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#6 · 2020-06-16T09:04:45Z
From: teeseewoo@gmail.com
To: Nicolas.Kaufmann@leica-camera.com
Subject: Re: 1058152

Attachments named in the archive: image001.png; ANGjdJ_zI16vztZTqWH4O9u8LcI8gVcLQIcM_pl4sDPssxb6uDEzZnUYcWbu25FqIaFAjEyajSlnnDxBgEqLGZFFDypYZ_bbK4PQOqlcc5-IBKgr6P-4iXgoDYgZaZzuDIQqcs92bmz4QwSEhJJwI1hDSNnHKjbL8Dk_mFxm0Hc48-nIOQyJHJFR2F5gtoYkSN1ksU4a6ny6qe13IZlZmcpxb3Z8puM-nlP7B2FitQ

Dear Nicolas,
thanks for your reply. and Thanks for all the Leica body and Lens fixed.

my address is: Flat F, 49/F, Tower M9, Yoho Midtown, No.9 Yuen Long Steet,
N.T, Hong Kong
My mobile number: +852 69848888

many thanks.

Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com> 于2020年6月16日周二
下午4:07写道：

> Dear [Name]
>
>
>
> We completed the repairs. The camera is all fixed now. Please send me your
> office address. We will ship the camera to Hong Kong as you wish.
>
>
>
> All my best
>
> Nicolas
>
>
>
> Mit freundlichen Grüßen| kind regards
>
>
>
> Nicolas Kaufmann
>
>
>
> Leica Camera AG | Customer Care
> Am Leitz-Park 5 | D-35578 Wetzlar | Germany
>
> www.leica-camera.com | nicolas.kaufmann@leica-camera.com
>
> Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490
>
>
>
> [image: cid:image001.png@01CFFF4E.4C0CC130]
>
>
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com]
> *Gesendet:* Montag, 15. Juni 2020 19:37
> *An:* Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Hi, Nicolas,
>
>
>
> I want to know how's my leica's fix?
>
> if you already fix it, can you sent it to HK?
>
>
>
> many thanks.
>
>
>
> Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com> 于2020年6月15日周一 下午3:57
> 写道：
>
> Dear Mr. Wu
>
>
>
> Thank you for your e-mail.
>
>
>
> I’m Michel’s colleague, Nicolas Kaufmann. He is out of office at the
> moment.
>
>
>
> Could you please send me your office address? I wasn’t involved in the
> last repair order, I want to make sure to use the correct address.
>
>
>
> All my best
>
> Nicolas
>
>
>
> Mit freundlichen Grüßen| kind regards
>
>
>
> Nicolas Kaufmann
>
>
>
> Leica Camera AG | Customer Care
> Am Leitz-Park 5 | D-35578 Wetzlar | Germany
>
> www.leica-camera.com | nicolas.kaufmann@leica-camera.com
>
> Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490
>
>
>
> [image: cid:image001.png@01CFFF4E.4C0CC130]
>
>
>
>
>
>
>
> *Von:* [Name]
> *Gesendet:* Freitag, 12. Juni 2020 17:18:12 (UTC+01:00) Amsterdam,
> Berlin, Bern, Rom, Stockholm, Wien
> *An:* Razafimahefa, Michel
> *Betreff:* Re: 1058152
>
> Dear Machel , how's the repair going on? what have you repair?
>
>
>
> can you sent it to Hong Kong leica office like last time?
>
>
>
> looking for your reply, many thanks.
>
>
>
> Razafimahefa, Michel <Michel.Razafimahefa@leica-camera.com> 于2020年6月12日周五
> 下午10:45写道：
>
> Dear Mr. Wu,
>
> your repair order is ready.
>
> Due to Covid 19 is a pick up in our Customer Care not possible at the
> moment, but you can pick it up in our Leica Store just on the other side of
> the street.
>
> Otherwise, please tell me an address in the European community, where we
> can send it.
>
>
>
> Have a great day
>
>
>
> Best regards
>
> Michel
>
>
>
>
>
> Mit freundlichen Gruessen / kind regards
>
>
>
> Michel-Alexandre Razafimahefa
>
>
>
> Leica Camera AG
>
> Customer Care
>
> Am Leitz Park 5/ D-35578 Wetzlar / Germany
>
> www.leica-camera.com / Michel.Razafimahefa@leica-camera.com
>
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> Werden Sie Zeuge der Enthüllung der nächsten Generation von Leica Kameras.
> Witness the unveiling of the next generation of Leica cameras.
> http://www.leica-camera.com
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>

#7 · 2020-06-17T05:47:29Z
From: Nicolas.Kaufmann@leica-camera.com
To: teeseewoo@gmail.com
Subject: AW: 1058152

Attachments named in the archive: image001.png; ANGjdJ9f5tmqTBsegGYXmLIbwL4QjkSWx0Vlrz8qrgQ_W6eUXjIftyOrr-FiGpkFdx5g_PhY95IWJ77YQL7T7Uhe_CvoFgQqROhAZ3hrZ78AAfIpICl2k8N9ZMr0I2PItKumxoQ3lbtb2HCSpwgHjMf1GHvT9EI1vB_X8OVvt5DtsxLLOd78iCAAJW2X3XxGZ6aIBDr7oAAfhXzc2prjXe_Z3DwNPYLsnAz_XO_Nuq8mbu-zBnx77Ngwd7YxuzqCS4G-xt2tsha182uBNxV5lPIGONVXQBfu1jeG5r9OeK17kMqybrKucn1WTQExtI4PC9DGN3BnpuXRsXPitzjn-kEHMjp9C1z_yOWhRmoOzN9vEf0EdzAqPNM5iK1K-NFSuPiBtGmg-2t9GAvOU50W

Dear [Name]

Thank you for the address. We will ship the camera out and send you a tracking number, as soon as the package leaves our goods issue.

Have a nice day!

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 16. Juni 2020 11:05
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com>
Betreff: Re: 1058152

Dear Nicolas,
thanks for your reply. and Thanks for all the Leica body and Lens fixed.

my address is: Flat F, 49/F, Tower M9, Yoho Midtown, No.9 Yuen Long Steet, N.T, Hong Kong
My mobile number: +852 69848888

many thanks.

Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> 于2020年6月16日周二 下午4:07写道：
Dear [Name]

We completed the repairs. The camera is all fixed now. Please send me your office address. We will ship the camera to Hong Kong as you wish.

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Montag, 15. Juni 2020 19:37
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Hi, Nicolas,

I want to know how's my leica's fix?
if you already fix it, can you sent it to HK?

many thanks.

Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> 于2020年6月15日周一 下午3:57写道：
Dear Mr. Wu

Thank you for your e-mail.

I’m Michel’s colleague, Nicolas Kaufmann. He is out of office at the moment.

Could you please send me your office address? I wasn’t involved in the last repair order, I want to make sure to use the correct address.

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name]
Gesendet: Freitag, 12. Juni 2020 17:18:12 (UTC+01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien
An: Razafimahefa, Michel
Betreff: Re: 1058152
Dear Machel , how's the repair going on? what have you repair?

can you sent it to Hong Kong leica office like last time?

looking for your reply, many thanks.

Razafimahefa, Michel <Michel.Razafimahefa@leica-camera.com<mailto:Michel.Razafimahefa@leica-camera.com>> 于2020年6月12日周五 下午10:45写道：
Dear Mr. Wu,
your repair order is ready.
Due to Covid 19 is a pick up in our Customer Care not possible at the moment, but you can pick it up in our Leica Store just on the other side of the street.
Otherwise, please tell me an address in the European community, where we can send it.

Have a great day

Best regards
Michel

Mit freundlichen Gruessen / kind regards

Michel-Alexandre Razafimahefa

Leica Camera AG
Customer Care
Am Leitz Park 5/ D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / Michel.Razafimahefa@leica-camera.com<mailto:Michel.Razafimahefa@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Werden Sie Zeuge der Enthüllung der nächsten Generation von Leica Kameras.
Witness the unveiling of the next generation of Leica cameras.
http://www.leica-camera.com<http://www.leica-camera.com/>

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#8 · 2020-06-17T07:25:59Z
From: teeseewoo@gmail.com
To: Nicolas.Kaufmann@leica-camera.com
Subject: Re: 1058152

Attachments named in the archive: image001.png; ANGjdJ9GLU5XlO73UPPFdrV-f3yOEF96upGtOvliU3py-UAHNRfMH7dfr1hGvgz2e-TP3oWuBw4_-LTqfpE_UDDadHJXfa6pbODvnNER0XX4lV5Oobr9lck7krvI5gKLcifHVdi2BtJmC0htJ5wJlz_ExJHK2C-G_bqBSKeyxK_Owem9psdSawVBoCxujOnr1TZbW44p5CbPPgM3neO66gvy-BTuvPibPlUa54jzFQ

Dear Nicolas,

Thanks for your reply, take your time.

I want to confirm again is both the 2 Leica (include the M9 ccd) and lens
all problems fix?

Many many thanks.

On Wed, Jun 17, 2020 at 1:47 PM Kaufmann, Nicolas <
Nicolas.Kaufmann@leica-camera.com> wrote:

> Dear [Name]
>
>
>
> Thank you for the address. We will ship the camera out and send you a
> tracking number, as soon as the package leaves our goods issue.
>
>
>
> Have a nice day!
>
>
>
> All my best
>
> Nicolas
>
>
>
> Mit freundlichen Grüßen| kind regards
>
>
>
> Nicolas Kaufmann
>
>
>
> Leica Camera AG | Customer Care
> Am Leitz-Park 5 | D-35578 Wetzlar | Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
>
> www.leica-camera.com | nicolas.kaufmann@leica-camera.com
>
> Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490
>
>
>
> [image: cid:image001.png@01CFFF4E.4C0CC130]
>
>
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com]
> *Gesendet:* Dienstag, 16. Juni 2020 11:05
> *An:* Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Dear Nicolas,
>
> thanks for your reply. and Thanks for all the Leica body and Lens fixed.
>
>
>
> my address is: Flat F, 49/F, Tower M9, Yoho Midtown, No.9 Yuen Long Steet,
> N.T, Hong Kong
>
> My mobile number: +852 69848888
>
>
>
> many thanks.
>
>
>
> Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com> 于2020年6月16日周二 下午4:07
> 写道：
>
> Dear [Name]
>
>
>
> We completed the repairs. The camera is all fixed now. Please send me your
> office address. We will ship the camera to Hong Kong as you wish.
>
>
>
> All my best
>
> Nicolas
>
>
>
> Mit freundlichen Grüßen| kind regards
>
>
>
> Nicolas Kaufmann
>
>
>
> Leica Camera AG | Customer Care
> Am Leitz-Park 5 | D-35578 Wetzlar | Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
>
> www.leica-camera.com | nicolas.kaufmann@leica-camera.com
>
> Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490
>
>
>
> [image: cid:image001.png@01CFFF4E.4C0CC130]
>
>
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com]
> *Gesendet:* Montag, 15. Juni 2020 19:37
> *An:* Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Hi, Nicolas,
>
>
>
> I want to know how's my leica's fix?
>
> if you already fix it, can you sent it to HK?
>
>
>
> many thanks.
>
>
>
> Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com> 于2020年6月15日周一 下午3:57
> 写道：
>
> Dear Mr. Wu
>
>
>
> Thank you for your e-mail.
>
>
>
> I’m Michel’s colleague, Nicolas Kaufmann. He is out of office at the
> moment.
>
>
>
> Could you please send me your office address? I wasn’t involved in the
> last repair order, I want to make sure to use the correct address.
>
>
>
> All my best
>
> Nicolas
>
>
>
> Mit freundlichen Grüßen| kind regards
>
>
>
> Nicolas Kaufmann
>
>
>
> Leica Camera AG | Customer Care
> Am Leitz-Park 5 | D-35578 Wetzlar | Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
>
> www.leica-camera.com | nicolas.kaufmann@leica-camera.com
>
> Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490
>
>
>
> [image: cid:image001.png@01CFFF4E.4C0CC130]
>
>
>
>
>
>
>
> *Von:* [Name]
> *Gesendet:* Freitag, 12. Juni 2020 17:18:12 (UTC+01:00) Amsterdam,
> Berlin, Bern, Rom, Stockholm, Wien
> *An:* Razafimahefa, Michel
> *Betreff:* Re: 1058152
>
> Dear Machel , how's the repair going on? what have you repair?
>
>
>
> can you sent it to Hong Kong leica office like last time?
>
>
>
> looking for your reply, many thanks.
>
>
>
> Razafimahefa, Michel <Michel.Razafimahefa@leica-camera.com> 于2020年6月12日周五
> 下午10:45写道：
>
> Dear Mr. Wu,
>
> your repair order is ready.
>
> Due to Covid 19 is a pick up in our Customer Care not possible at the
> moment, but you can pick it up in our Leica Store just on the other side of
> the street.
>
> Otherwise, please tell me an address in the European community, where we
> can send it.
>
>
>
> Have a great day
>
>
>
> Best regards
>
> Michel
>
>
>
>
>
> Mit freundlichen Gruessen / kind regards
>
>
>
> Michel-Alexandre Razafimahefa
>
>
>
> Leica Camera AG
>
> Customer Care
>
> Am Leitz Park 5/ D-35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz+Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
>
> www.leica-camera.com / Michel.Razafimahefa@leica-camera.com
>
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> Werden Sie Zeuge der Enthüllung der nächsten Generation von Leica Kameras.
> Witness the unveiling of the next generation of Leica cameras.
> http://www.leica-camera.com
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>

#9 · 2020-06-22T12:10:32Z
From: Nadine.Coletta@leica-camera.com
To: teeseewoo@gmail.com
Subject: WG: 1058152

Attachments named in the archive: image001.png; ANGjdJ9Rnya7AckO1y7eqNr9bOlVaMXuwzNrMWY2oLiE7ipLrERrl_qcFms-F87Z1EpnDVXIqD5b1KSAZtGkR3zRYDa0eMa_k1SSAQtcRZONqzxo78i0zjskLq6r6WCTbm1bCN7cxS2xSj0fkmQba42nZnVAGFPfi37NaLrf6sutglH3ZHnZEjwRSV02n68rGS-Gui91tQcvDyYDtQ5ufaKUpWnHz1IODpEktBCMMBgICsPo8pCwq9jM5jrMkd0_tkvYwktBuF94jFxFrVk-yLZu1DDzFlQ-nOoIeSDy4pLHkwQI-HWx3v7r1INVVtVCiWza7iDT-HfImmjNYzumfxa7qcVjVXR-lR1wmKR-Dj9FySEeIXYt2yqKtgDAvcmJqUKupiaws49ubgC-NzdW

Dear [Name],

As we never received any response despite of several reminders has been sent to you,
we will return your equipment unaltered back to your Hong Kong address.

In case you wish a repair, we would generate a new order number and a new cost estimate,
which you kindly need to confirm officially.

Please let us know how to proceed.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

*************************************************************
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 17. Juni 2020 09:26
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Dear Nicolas,

Thanks for your reply, take your time.

I want to confirm again is both the 2 Leica (include the M9 ccd) and lens all problems fix?

Many many thanks.

On Wed, Jun 17, 2020 at 1:47 PM Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> wrote:
Dear [Name]

Thank you for the address. We will ship the camera out and send you a tracking number, as soon as the package leaves our goods issue.

Have a nice day!

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Dienstag, 16. Juni 2020 11:05
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Dear Nicolas,
thanks for your reply. and Thanks for all the Leica body and Lens fixed.

my address is: Flat F, 49/F, Tower M9, Yoho Midtown, No.9 Yuen Long Steet, N.T, Hong Kong
My mobile number: +852 69848888

many thanks.

Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> 于2020年6月16日周二 下午4:07写道：
Dear [Name]

We completed the repairs. The camera is all fixed now. Please send me your office address. We will ship the camera to Hong Kong as you wish.

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Montag, 15. Juni 2020 19:37
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Hi, Nicolas,

I want to know how's my leica's fix?
if you already fix it, can you sent it to HK?

many thanks.

Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> 于2020年6月15日周一 下午3:57写道：
Dear Mr. Wu

Thank you for your e-mail.

I’m Michel’s colleague, Nicolas Kaufmann. He is out of office at the moment.

Could you please send me your office address? I wasn’t involved in the last repair order, I want to make sure to use the correct address.

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name]
Gesendet: Freitag, 12. Juni 2020 17:18:12 (UTC+01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien
An: Razafimahefa, Michel
Betreff: Re: 1058152
Dear Machel , how's the repair going on? what have you repair?

can you sent it to Hong Kong leica office like last time?

looking for your reply, many thanks.

Razafimahefa, Michel <Michel.Razafimahefa@leica-camera.com<mailto:Michel.Razafimahefa@leica-camera.com>> 于2020年6月12日周五 下午10:45写道：
Dear Mr. Wu,
your repair order is ready.
Due to Covid 19 is a pick up in our Customer Care not possible at the moment, but you can pick it up in our Leica Store just on the other side of the street.
Otherwise, please tell me an address in the European community, where we can send it.

Have a great day

Best regards
Michel

Mit freundlichen Gruessen / kind regards

Michel-Alexandre Razafimahefa

Leica Camera AG
Customer Care
Am Leitz Park 5/ D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz+Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> / Michel.Razafimahefa@leica-camera.com<mailto:Michel.Razafimahefa@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Werden Sie Zeuge der Enthüllung der nächsten Generation von Leica Kameras.
Witness the unveiling of the next generation of Leica cameras.
http://www.leica-camera.com<http://www.leica-camera.com/>

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#10 · 2020-06-22T14:39:21Z
From: teeseewoo@gmail.com
To: Nadine.Coletta@leica-camera.com
Subject: Re: 1058152

Attachments named in the archive: image001.png; ANGjdJ_H5kDbNtEz57YUpJbytPIUWKP38yq6Mme-0lny6actrfC9bHUyv7oxf1YeY-uZVZfAwXRacj_uVJUYxTX2-JcGxcboDrsOqQ8_pI9jbzAIrRZRc3bGb3MhrsXnFb8i8_0pUMkpNl7g19USAv-eoDaiyMWe8QQzrqOlSIBda70XcegJbXeVIBmvuZdy0nNxzIEyRrqWxLWaBj61N9lUw5SLo1-mORakA7kxz3BiqetbXrXqK9uKd-7s29XVAd4YfOtqSLdD_4-aaLJJC7d41XFkrNYiWWI0GjL1tbFUoSMkcacdhpKQCD9v2LhRKcxi92n87Zu9IEXGkrIYDarTu6PGzZaVZS6OZMztFGr7dj62I1cz9CIm_hr3Hb9BEcX3EWAq_XxB-3nGl7zz

Dear Nadine,

There are many persons contact me from Leica Company, I'm not sure who I
should contact to.

last time you said all my Leica machine had been fixed, how's the situation
now?

[image: Mailtrack]
<https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>
Sender
notified by
Mailtrack
<https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>
06/22/20,
10:38:27 PM

Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2020年6月22日周一 下午8:10写道：

> Dear [Name],
>
>
>
> As we never received any response despite of several reminders has been
> sent to you,
>
> we will return your equipment unaltered back to your Hong Kong address.
>
>
>
> In case you wish a repair, we would generate a new order number and a new
> cost estimate,
>
> which you kindly need to confirm officially.
>
>
>
> Please let us know how to proceed.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ***************************************************************
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Mittwoch, 17. Juni 2020 09:26
> *An:* Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Dear Nicolas,
>
>
>
> Thanks for your reply, take your time.
>
>
>
> I want to confirm again is both the 2 Leica (include the M9 ccd) and lens
> all problems fix?
>
>
>
> Many many thanks.
>
>
>
> On Wed, Jun 17, 2020 at 1:47 PM Kaufmann, Nicolas <
> Nicolas.Kaufmann@leica-camera.com> wrote:
>
> Dear [Name]
>
>
>
> Thank you for the address. We will ship the camera out and send you a
> tracking number, as soon as the package leaves our goods issue.
>
>
>
> Have a nice day!
>
>
>
> All my best
>
> Nicolas
>
>
>
> Mit freundlichen Grüßen| kind regards
>
>
>
> Nicolas Kaufmann
>
>
>
> Leica Camera AG | Customer Care
> Am Leitz-Park 5 | D-35578 Wetzlar | Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
>
> www.leica-camera.com | nicolas.kaufmann@leica-camera.com
>
> Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490
>
>
>
> [image: cid:image001.png@01CFFF4E.4C0CC130]
>
>
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com]
> *Gesendet:* Dienstag, 16. Juni 2020 11:05
> *An:* Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Dear Nicolas,
>
> thanks for your reply. and Thanks for all the Leica body and Lens fixed.
>
>
>
> my address is: Flat F, 49/F, Tower M9, Yoho Midtown, No.9 Yuen Long Steet,
> N.T, Hong Kong
>
> My mobile number: +852 69848888
>
>
>
> many thanks.
>
>
>
> Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com> 于2020年6月16日周二 下午4:07
> 写道：
>
> Dear [Name]
>
>
>
> We completed the repairs. The camera is all fixed now. Please send me your
> office address. We will ship the camera to Hong Kong as you wish.
>
>
>
> All my best
>
> Nicolas
>
>
>
> Mit freundlichen Grüßen| kind regards
>
>
>
> Nicolas Kaufmann
>
>
>
> Leica Camera AG | Customer Care
> Am Leitz-Park 5 | D-35578 Wetzlar | Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
>
> www.leica-camera.com | nicolas.kaufmann@leica-camera.com
>
> Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490
>
>
>
> [image: cid:image001.png@01CFFF4E.4C0CC130]
>
>
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com]
> *Gesendet:* Montag, 15. Juni 2020 19:37
> *An:* Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Hi, Nicolas,
>
>
>
> I want to know how's my leica's fix?
>
> if you already fix it, can you sent it to HK?
>
>
>
> many thanks.
>
>
>
> Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com> 于2020年6月15日周一 下午3:57
> 写道：
>
> Dear Mr. Wu
>
>
>
> Thank you for your e-mail.
>
>
>
> I’m Michel’s colleague, Nicolas Kaufmann. He is out of office at the
> moment.
>
>
>
> Could you please send me your office address? I wasn’t involved in the
> last repair order, I want to make sure to use the correct address.
>
>
>
> All my best
>
> Nicolas
>
>
>
> Mit freundlichen Grüßen| kind regards
>
>
>
> Nicolas Kaufmann
>
>
>
> Leica Camera AG | Customer Care
> Am Leitz-Park 5 | D-35578 Wetzlar | Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
>
> www.leica-camera.com | nicolas.kaufmann@leica-camera.com
>
> Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490
>
>
>
> [image: cid:image001.png@01CFFF4E.4C0CC130]
>
>
>
>
>
>
>
> *Von:* [Name]
> *Gesendet:* Freitag, 12. Juni 2020 17:18:12 (UTC+01:00) Amsterdam,
> Berlin, Bern, Rom, Stockholm, Wien
> *An:* Razafimahefa, Michel
> *Betreff:* Re: 1058152
>
> Dear Machel , how's the repair going on? what have you repair?
>
>
>
> can you sent it to Hong Kong leica office like last time?
>
>
>
> looking for your reply, many thanks.
>
>
>
> Razafimahefa, Michel <Michel.Razafimahefa@leica-camera.com> 于2020年6月12日周五
> 下午10:45写道：
>
> Dear Mr. Wu,
>
> your repair order is ready.
>
> Due to Covid 19 is a pick up in our Customer Care not possible at the
> moment, but you can pick it up in our Leica Store just on the other side of
> the street.
>
> Otherwise, please tell me an address in the European community, where we
> can send it.
>
>
>
> Have a great day
>
>
>
> Best regards
>
> Michel
>
>
>
>
>
> Mit freundlichen Gruessen / kind regards
>
>
>
> Michel-Alexandre Razafimahefa
>
>
>
> Leica Camera AG
>
> Customer Care
>
> Am Leitz Park 5/ D-35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz+Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
>
> www.leica-camera.com / Michel.Razafimahefa@leica-camera.com
>
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> Werden Sie Zeuge der Enthüllung der nächsten Generation von Leica Kameras.
> Witness the unveiling of the next generation of Leica cameras.
> http://www.leica-camera.com
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>

#11 · 2020-06-23T11:58:41Z
From: Nadine.Coletta@leica-camera.com
To: teeseewoo@gmail.com
Subject: WG: 1058152

Attachments named in the archive: image001.jpg; image002.png; image003.jpg; ANGjdJ9r9w0DnzcpQnxS_-qpyAJtdB5dFauov7ZzrSOF00K7x6h3DhpMs8zoSQN8qSz4Ar0gVdWCi572CLOPQovhOz32SY0uTJFBce6_A39Af7n0FEOpIFvIJe9x6nlEpeh3xxqt6dbg-X65iHVG6lwywptfe4Ly2LP8ytU9rssTgpSc2DNrJJuisKLZvVjLnreRQZrYYaKHFnceh465pOn7kh2RNqU0cg814U-4FYX13OSo6gLfeQHWstjt1VcXV3slXSjoxHgXCWkRLNV4E1rVfJW4J_tqyDwD5vfRqz5Gg4vEVN6M47ORNUKPl1XfsBnqh_dYygI5Vw2VMaYflBxyAdFGRJFJPMlEm0vuWytDYnslZMYhhXQFI4TXnkypcHIOs9JZ543PE876viEj; ANGjdJ8jRnFzwZrydvImwjjCZDCd72RgPD9suKgNeUXLJPEXBkIE

Dear [Name],

As your contact, I will personally support you during the repair process.
Please allow me to generate a new order number and a new cost estimate.

You will receive a confirmation of receipt automatically, which contains the new order number followed by a cost estimate.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
****************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 22. Juni 2020 16:39
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>
Betreff: Re: 1058152

Dear Nadine,

There are many persons contact me from Leica Company, I'm not sure who I should contact to.

last time you said all my Leica machine had been fixed, how's the situation now?
[Das Bild wurde vom Absender entfernt. Mailtrack]<https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>

Sender notified by
Mailtrack<https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> 06/22/20, 10:38:27 PM

Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2020年6月22日周一 下午8:10写道：
Dear [Name],

As we never received any response despite of several reminders has been sent to you,
we will return your equipment unaltered back to your Hong Kong address.

In case you wish a repair, we would generate a new order number and a new cost estimate,
which you kindly need to confirm officially.

Please let us know how to proceed.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

*************************************************************
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 17. Juni 2020 09:26
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Dear Nicolas,

Thanks for your reply, take your time.

I want to confirm again is both the 2 Leica (include the M9 ccd) and lens all problems fix?

Many many thanks.

On Wed, Jun 17, 2020 at 1:47 PM Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> wrote:
Dear [Name]

Thank you for the address. We will ship the camera out and send you a tracking number, as soon as the package leaves our goods issue.

Have a nice day!

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Dienstag, 16. Juni 2020 11:05
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Dear Nicolas,
thanks for your reply. and Thanks for all the Leica body and Lens fixed.

my address is: Flat F, 49/F, Tower M9, Yoho Midtown, No.9 Yuen Long Steet, N.T, Hong Kong
My mobile number: +852 69848888

many thanks.

Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> 于2020年6月16日周二 下午4:07写道：
Dear [Name]

We completed the repairs. The camera is all fixed now. Please send me your office address. We will ship the camera to Hong Kong as you wish.

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Montag, 15. Juni 2020 19:37
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Hi, Nicolas,

I want to know how's my leica's fix?
if you already fix it, can you sent it to HK?

many thanks.

Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> 于2020年6月15日周一 下午3:57写道：
Dear Mr. Wu

Thank you for your e-mail.

I’m Michel’s colleague, Nicolas Kaufmann. He is out of office at the moment.

Could you please send me your office address? I wasn’t involved in the last repair order, I want to make sure to use the correct address.

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name]
Gesendet: Freitag, 12. Juni 2020 17:18:12 (UTC+01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien
An: Razafimahefa, Michel
Betreff: Re: 1058152
Dear Machel , how's the repair going on? what have you repair?

can you sent it to Hong Kong leica office like last time?

looking for your reply, many thanks.

Razafimahefa, Michel <Michel.Razafimahefa@leica-camera.com<mailto:Michel.Razafimahefa@leica-camera.com>> 于2020年6月12日周五 下午10:45写道：
Dear Mr. Wu,
your repair order is ready.
Due to Covid 19 is a pick up in our Customer Care not possible at the moment, but you can pick it up in our Leica Store just on the other side of the street.
Otherwise, please tell me an address in the European community, where we can send it.

Have a great day

Best regards
Michel

Mit freundlichen Gruessen / kind regards

Michel-Alexandre Razafimahefa

Leica Camera AG
Customer Care
Am Leitz Park 5/ D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz+Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> / Michel.Razafimahefa@leica-camera.com<mailto:Michel.Razafimahefa@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Werden Sie Zeuge der Enthüllung der nächsten Generation von Leica Kameras.
Witness the unveiling of the next generation of Leica cameras.
http://www.leica-camera.com<http://www.leica-camera.com/>

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
[Das Bild wurde vom Absender entfernt.]

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#12 · 2020-06-23T12:52:28Z
From: teeseewoo@gmail.com
To: Nadine.Coletta@leica-camera.com
Subject: Re: 1058152

Attachments named in the archive: image001.jpg; image002.png; image003.jpg; ANGjdJ_FQKwMq6jb8njniXZT0daGC8GuyZypIdeDnYFKrIzZaAJzWS6enndwFgAami-69D0IX8KFn2ifwn3Jc5BWNEmnGnhaWJUccxTBvZ8qCrN241XbJX2c2XjyACG-fo1wfLBZ3GJWwWdAd4NyDvVeV9QHPRYYjV_5QXwx5AhOXti7uV1OtIaZZi3fETrumHGgoJE8uKC8lSv2d7wtB1gz1K-uCA-iJgkU-M2PYW6midFPQmrRupN9W-W1ip1-m7MLHe1zY7ILT_3k-bQ7RhXf_tXqm1AreRuWn-73ixp-5nwLQQJF3EmgZbc0A7a6r7oguzJpwfHfbU_jewSpFIJz8PGCgL4Ui7ciJeJc6GdW7qGDl3QHrv_ERLnCokAbUMJkGo_rR74cRbecn00g; ANGjdJ_xQYGp-jskXM-St1h3FvS9juyUpe9XWGxIWIQtaUp8O0ho

Dear Nadine,

thanks for your reply. last time I have many emails with your staff, but
sometime can not get any news back.

last time you said all my leica had been fixed, so now the answer is all
had not fixed right?

looking forward to hearing from you.

thanks again.

Yours, T.C

[image: Mailtrack]
<https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>
Sender
notified by
Mailtrack
<https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>
06/23/20,
08:51:10 PM

Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2020年6月23日周二 下午7:58写道：

> Dear [Name],
>
>
>
> As your contact, I will personally support you during the repair process.
>
> Please allow me to generate a new order number and a new cost estimate.
>
>
>
> You will receive a confirmation of receipt automatically, which contains
> the new order number followed by a cost estimate.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
> ****************************************************
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Montag, 22. Juni 2020 16:39
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Dear Nadine,
>
>
>
> There are many persons contact me from Leica Company, I'm not sure who I
> should contact to.
>
>
>
> last time you said all my Leica machine had been fixed, how's the
> situation now?
>
> [image: Das Bild wurde vom Absender entfernt. Mailtrack]
> <https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>
>
> Sender notified by
> Mailtrack
> <https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> 06/22/20,
> 10:38:27 PM
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2020年6月22日周一 下午8:10写道：
>
> Dear [Name],
>
>
>
> As we never received any response despite of several reminders has been
> sent to you,
>
> we will return your equipment unaltered back to your Hong Kong address.
>
>
>
> In case you wish a repair, we would generate a new order number and a new
> cost estimate,
>
> which you kindly need to confirm officially.
>
>
>
> Please let us know how to proceed.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ***************************************************************
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Mittwoch, 17. Juni 2020 09:26
> *An:* Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Dear Nicolas,
>
>
>
> Thanks for your reply, take your time.
>
>
>
> I want to confirm again is both the 2 Leica (include the M9 ccd) and lens
> all problems fix?
>
>
>
> Many many thanks.
>
>
>
> On Wed, Jun 17, 2020 at 1:47 PM Kaufmann, Nicolas <
> Nicolas.Kaufmann@leica-camera.com> wrote:
>
> Dear [Name]
>
>
>
> Thank you for the address. We will ship the camera out and send you a
> tracking number, as soon as the package leaves our goods issue.
>
>
>
> Have a nice day!
>
>
>
> All my best
>
> Nicolas
>
>
>
> Mit freundlichen Grüßen| kind regards
>
>
>
> Nicolas Kaufmann
>
>
>
> Leica Camera AG | Customer Care
> Am Leitz-Park 5 | D-35578 Wetzlar | Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
>
> www.leica-camera.com | nicolas.kaufmann@leica-camera.com
>
> Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490
>
>
>
> [image: cid:image001.png@01CFFF4E.4C0CC130]
>
>
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com]
> *Gesendet:* Dienstag, 16. Juni 2020 11:05
> *An:* Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Dear Nicolas,
>
> thanks for your reply. and Thanks for all the Leica body and Lens fixed.
>
>
>
> my address is: Flat F, 49/F, Tower M9, Yoho Midtown, No.9 Yuen Long Steet,
> N.T, Hong Kong
>
> My mobile number: +852 69848888
>
>
>
> many thanks.
>
>
>
> Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com> 于2020年6月16日周二 下午4:07
> 写道：
>
> Dear [Name]
>
>
>
> We completed the repairs. The camera is all fixed now. Please send me your
> office address. We will ship the camera to Hong Kong as you wish.
>
>
>
> All my best
>
> Nicolas
>
>
>
> Mit freundlichen Grüßen| kind regards
>
>
>
> Nicolas Kaufmann
>
>
>
> Leica Camera AG | Customer Care
> Am Leitz-Park 5 | D-35578 Wetzlar | Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
>
> www.leica-camera.com | nicolas.kaufmann@leica-camera.com
>
> Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490
>
>
>
> [image: cid:image001.png@01CFFF4E.4C0CC130]
>
>
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com]
> *Gesendet:* Montag, 15. Juni 2020 19:37
> *An:* Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Hi, Nicolas,
>
>
>
> I want to know how's my leica's fix?
>
> if you already fix it, can you sent it to HK?
>
>
>
> many thanks.
>
>
>
> Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com> 于2020年6月15日周一 下午3:57
> 写道：
>
> Dear Mr. Wu
>
>
>
> Thank you for your e-mail.
>
>
>
> I’m Michel’s colleague, Nicolas Kaufmann. He is out of office at the
> moment.
>
>
>
> Could you please send me your office address? I wasn’t involved in the
> last repair order, I want to make sure to use the correct address.
>
>
>
> All my best
>
> Nicolas
>
>
>
> Mit freundlichen Grüßen| kind regards
>
>
>
> Nicolas Kaufmann
>
>
>
> Leica Camera AG | Customer Care
> Am Leitz-Park 5 | D-35578 Wetzlar | Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
>
> www.leica-camera.com | nicolas.kaufmann@leica-camera.com
>
> Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490
>
>
>
> [image: cid:image001.png@01CFFF4E.4C0CC130]
>
>
>
>
>
>
>
> *Von:* [Name]
> *Gesendet:* Freitag, 12. Juni 2020 17:18:12 (UTC+01:00) Amsterdam,
> Berlin, Bern, Rom, Stockholm, Wien
> *An:* Razafimahefa, Michel
> *Betreff:* Re: 1058152
>
> Dear Machel , how's the repair going on? what have you repair?
>
>
>
> can you sent it to Hong Kong leica office like last time?
>
>
>
> looking for your reply, many thanks.
>
>
>
> Razafimahefa, Michel <Michel.Razafimahefa@leica-camera.com> 于2020年6月12日周五
> 下午10:45写道：
>
> Dear Mr. Wu,
>
> your repair order is ready.
>
> Due to Covid 19 is a pick up in our Customer Care not possible at the
> moment, but you can pick it up in our Leica Store just on the other side of
> the street.
>
> Otherwise, please tell me an address in the European community, where we
> can send it.
>
>
>
> Have a great day
>
>
>
> Best regards
>
> Michel
>
>
>
>
>
> Mit freundlichen Gruessen / kind regards
>
>
>
> Michel-Alexandre Razafimahefa
>
>
>
> Leica Camera AG
>
> Customer Care
>
> Am Leitz Park 5/ D-35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz+Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
>
> www.leica-camera.com / Michel.Razafimahefa@leica-camera.com
>
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> Werden Sie Zeuge der Enthüllung der nächsten Generation von Leica Kameras.
> Witness the unveiling of the next generation of Leica cameras.
> http://www.leica-camera.com
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> [image: Das Bild wurde vom Absender entfernt.]
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>

#13 · 2020-06-23T12:54:42Z
From: Nadine.Coletta@leica-camera.com
To: teeseewoo@gmail.com
Subject: AW: 1058152

Attachments named in the archive: ~WRD000.jpg; image001.jpg; image002.jpg; image003.png; ANGjdJ_m-2Dw39YhAwQWS11AtZHR_eok-PpuGNhuq9MY_KleS2sBmokkGrvi7rjZvqbVq7HuU6_3EJXA7h7bpZkk7qMadLOEMEQze_Uh29lITghc6-6K18ltD8BcP4yGnEl4l0tGJr16JpO3Zw4RBaLA_irQT7USE7qpcNdnaKWOXgC73VzabBCGhRGe_hQuvGKISDTVzPlCV3qY0n9vbVSQ697ZqZQXyC_TMH8KLvQoEGOcLOL2Svh9Usw_eLZga4eeAVmJj0JVMf_yEN8xIRMBHN9Cm0oB0z3914LtEK9th9lZWe2sFUy2cp_wyqDbOemxHEa5IZDMJIXj96z9E0DJe0DjLf-HEL8UJPONeXgbovSN_qBLT7NYcDYEqE19ONH0oZiUu5sWpYafRsmQ; ANGjdJ8txAwHnWVMhtEqBP91a-vrc-BVPDVkuix

Dear [Name],

Yes, we still have to fix it.
Shall we send you a new offer?

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2020 14:52
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com>
Betreff: Re: 1058152

Dear Nadine,

thanks for your reply. last time I have many emails with your staff, but sometime can not get any news back.

last time you said all my leica had been fixed, so now the answer is all had not fixed right?

looking forward to hearing from you.

thanks again.

Yours, T.C

[Das Bild wurde vom Absender entfernt. Mailtrack]<https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>

Sender notified by
Mailtrack<https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> 06/23/20, 08:51:10 PM

Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2020年6月23日周二 下午7:58写道：
Dear [Name],

As your contact, I will personally support you during the repair process.
Please allow me to generate a new order number and a new cost estimate.

You will receive a confirmation of receipt automatically, which contains the new order number followed by a cost estimate.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
****************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 22. Juni 2020 16:39
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>
Betreff: Re: 1058152

Dear Nadine,

There are many persons contact me from Leica Company, I'm not sure who I should contact to.

last time you said all my Leica machine had been fixed, how's the situation now?
[Das Bild wurde vom Absender entfernt. Mailtrack]<https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>

Sender notified by
Mailtrack<https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> 06/22/20, 10:38:27 PM

Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2020年6月22日周一 下午8:10写道：
Dear [Name],

As we never received any response despite of several reminders has been sent to you,
we will return your equipment unaltered back to your Hong Kong address.

In case you wish a repair, we would generate a new order number and a new cost estimate,
which you kindly need to confirm officially.

Please let us know how to proceed.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

*************************************************************
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 17. Juni 2020 09:26
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Dear Nicolas,

Thanks for your reply, take your time.

I want to confirm again is both the 2 Leica (include the M9 ccd) and lens all problems fix?

Many many thanks.

On Wed, Jun 17, 2020 at 1:47 PM Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> wrote:
Dear [Name]

Thank you for the address. We will ship the camera out and send you a tracking number, as soon as the package leaves our goods issue.

Have a nice day!

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Dienstag, 16. Juni 2020 11:05
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Dear Nicolas,
thanks for your reply. and Thanks for all the Leica body and Lens fixed.

my address is: Flat F, 49/F, Tower M9, Yoho Midtown, No.9 Yuen Long Steet, N.T, Hong Kong
My mobile number: +852 69848888

many thanks.

Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> 于2020年6月16日周二 下午4:07写道：
Dear [Name]

We completed the repairs. The camera is all fixed now. Please send me your office address. We will ship the camera to Hong Kong as you wish.

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Montag, 15. Juni 2020 19:37
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Hi, Nicolas,

I want to know how's my leica's fix?
if you already fix it, can you sent it to HK?

many thanks.

Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> 于2020年6月15日周一 下午3:57写道：
Dear Mr. Wu

Thank you for your e-mail.

I’m Michel’s colleague, Nicolas Kaufmann. He is out of office at the moment.

Could you please send me your office address? I wasn’t involved in the last repair order, I want to make sure to use the correct address.

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name]
Gesendet: Freitag, 12. Juni 2020 17:18:12 (UTC+01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien
An: Razafimahefa, Michel
Betreff: Re: 1058152
Dear Machel , how's the repair going on? what have you repair?

can you sent it to Hong Kong leica office like last time?

looking for your reply, many thanks.

Razafimahefa, Michel <Michel.Razafimahefa@leica-camera.com<mailto:Michel.Razafimahefa@leica-camera.com>> 于2020年6月12日周五 下午10:45写道：
Dear Mr. Wu,
your repair order is ready.
Due to Covid 19 is a pick up in our Customer Care not possible at the moment, but you can pick it up in our Leica Store just on the other side of the street.
Otherwise, please tell me an address in the European community, where we can send it.

Have a great day

Best regards
Michel

Mit freundlichen Gruessen / kind regards

Michel-Alexandre Razafimahefa

Leica Camera AG
Customer Care
Am Leitz Park 5/ D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz+Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> / Michel.Razafimahefa@leica-camera.com<mailto:Michel.Razafimahefa@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Werden Sie Zeuge der Enthüllung der nächsten Generation von Leica Kameras.
Witness the unveiling of the next generation of Leica cameras.
http://www.leica-camera.com<http://www.leica-camera.com/>

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
[Das Bild wurde vom Absender entfernt.]

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
[Das Bild wurde vom Absender entfernt.]

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#14 · 2020-06-23T13:14:30Z
From: teeseewoo@gmail.com
To: Nadine.Coletta@leica-camera.com
Subject: Re: 1058152

Attachments named in the archive: ~WRD000.jpg; image001.jpg; image002.jpg; image003.png; ANGjdJ_hP_DqZB_BvJKMGiHVx8iDtoRz9C4eYUjAJB8BqwjrnwuV8jo6PFQbYx92usQZAPVQdDgBc-TnR7nI0dQogLn5mVfPusV_v0WGAnuI8yVH1DgeMP7z6JnUfF5dOp6L8tJpocbjggFtivfBy1JloFxLuv4_9utQL_qplLPgm5_pgoIN595QNhs2Psm0ZKnhNJDMCB9JxaanXdWfpkBc63Qwy6LULsTc89dgXDP7f8zT6OqEiG8JBy9moF9f6vltGcE234e4R4d3dF4lBsilPMe9mbY9SrcoZibfOKkTIJD4jhD6uxlkMdqQ6g19s-jVja0pyfy7ukv5ETF2KkrFvuMqSbq05G57sEQa0ItDS5oz2_39QV30AEwnfzOsfefj7ljekir26HaZh7Sn; ANGjdJ95VF5txogV198djmEa_5lYcmZDuKpcF6V

Dear Nadine,

Yes, please.

Yours,
T.C

Great News! Leica Announces Perm Fix for CCD Sensor Corrosion on
M9/M9-P/MM/M-E Models
http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/

It’s been widely known for a long time now that the sensors on many M9
models of Leica’s iconic Rangefinder have been found to corrode and
substantially impede the quality output of the expensive cameras.
Incredible news coming out of Germany is that Leica will be offering a free
replacement service for the CCD sensors of cameras affected by this problem as
a goodwill arrangement.

This is an incredible announcement as these digital cameras first came out
in 2009 – 6 Years Ago! I honestly foresee the values of these camera bodies
going back up in value as they have gone down due to these reliability
concerns and the hush nature of Leica in the past as it came to fixing the
sensors.

Here is the official statement from Leica (Source
<http://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors>
):

Important Information Concerning the CCD Sensors of the Leica M9 / M9-P / M
Monochrom / M-E*In some cases, particularly when using the camera models
Leica M9, M9-P, M Monochrom or M-E with smaller apertures (5.6-22), effects
caused by corrosion of the sensor glass may be encountered. Leica offers a
free replacement service for the CCD sensors of cameras affected by this
problem as a goodwill arrangement. This goodwill arrangement applies
regardless of the age of the camera and also covers sensors that have
already been replaced in the past. Customers who have already been charged
for the replacement of a sensor affected by this problem will receive a
refund.*

*We have now identified the problem and are currently concentrating our
efforts on finding a permanent technical solution. The marks on images
mentioned earlier are related to the properties of the CCD sensor. The
sensors are equipped with a specially coated IR filter cover glass to
ensure optimum imaging performance. Should this coating layer be damaged,
corrosion effects that alter the filter surface may begin to appear after
several years.*

*The effect described does not affect the CMOS sensor of the Leica M (Typ
240). Should you be considering an upgrade from your camera to a Leica M or
M-P (Typ 240), Customer Care would be pleased to make you an attractive
offer following a check of your camera and under consideration of the model
and its age.*

*If the imaging quality of your camera gives cause for complaint in this
respect, we recommend that you send it directly to Leica Customer Care or
the authorized Customer Care department of your country’s Leica
distributor. As longer waiting times may otherwise occur, the camera should
only be sent to Customer Care after prior arrangement.*

*Contact: Web
site: http://en.leica-camera.com/Service-Support/Repair-Maintenance
<http://en.leica-camera.com/Service-Support/Repair-Maintenance>.
E-mail: Customer.Care@leica-camera.com <Customer.Care@leica-camera.com>.
Telephone: +49-6441-2080-189.*

*For us, it is important that we offer only technically faultless products.
We are therefore particularly sorry if the imaging quality of your camera
should be adversely affected in any way. We hope that the goodwill
arrangement we have decided upon will allow us to remedy the problem as
soon as possible and rebuild and maintain the trust you have always placed
in our brand.*

[image: Mailtrack]
<https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>
Sender
notified by
Mailtrack
<https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>
06/23/20,
09:14:16 PM

Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2020年6月23日周二 下午8:54写道：

> Dear [Name],
>
>
>
> Yes, we still have to fix it.
>
> Shall we send you a new offer?
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com]
> *Gesendet:* Dienstag, 23. Juni 2020 14:52
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Dear Nadine,
>
>
>
> thanks for your reply. last time I have many emails with your staff, but
> sometime can not get any news back.
>
>
>
> last time you said all my leica had been fixed, so now the answer is all
> had not fixed right?
>
>
>
> looking forward to hearing from you.
>
>
>
> thanks again.
>
>
>
> Yours, T.C
>
>
> [image: Das Bild wurde vom Absender entfernt. Mailtrack]
> <https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>
>
> Sender notified by
> Mailtrack
> <https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> 06/23/20,
> 08:51:10 PM
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2020年6月23日周二 下午7:58写道：
>
> Dear [Name],
>
>
>
> As your contact, I will personally support you during the repair process.
>
> Please allow me to generate a new order number and a new cost estimate.
>
>
>
> You will receive a confirmation of receipt automatically, which contains
> the new order number followed by a cost estimate.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
> ****************************************************
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Montag, 22. Juni 2020 16:39
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Dear Nadine,
>
>
>
> There are many persons contact me from Leica Company, I'm not sure who I
> should contact to.
>
>
>
> last time you said all my Leica machine had been fixed, how's the
> situation now?
>
> [image: Das Bild wurde vom Absender entfernt. Mailtrack]
> <https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>
>
> Sender notified by
> Mailtrack
> <https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> 06/22/20,
> 10:38:27 PM
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2020年6月22日周一 下午8:10写道：
>
> Dear [Name],
>
>
>
> As we never received any response despite of several reminders has been
> sent to you,
>
> we will return your equipment unaltered back to your Hong Kong address.
>
>
>
> In case you wish a repair, we would generate a new order number and a new
> cost estimate,
>
> which you kindly need to confirm officially.
>
>
>
> Please let us know how to proceed.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ***************************************************************
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Mittwoch, 17. Juni 2020 09:26
> *An:* Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Dear Nicolas,
>
>
>
> Thanks for your reply, take your time.
>
>
>
> I want to confirm again is both the 2 Leica (include the M9 ccd) and lens
> all problems fix?
>
>
>
> Many many thanks.
>
>
>
> On Wed, Jun 17, 2020 at 1:47 PM Kaufmann, Nicolas <
> Nicolas.Kaufmann@leica-camera.com> wrote:
>
> Dear [Name]
>
>
>
> Thank you for the address. We will ship the camera out and send you a
> tracking number, as soon as the package leaves our goods issue.
>
>
>
> Have a nice day!
>
>
>
> All my best
>
> Nicolas
>
>
>
> Mit freundlichen Grüßen| kind regards
>
>
>
> Nicolas Kaufmann
>
>
>
> Leica Camera AG | Customer Care
> Am Leitz-Park 5 | D-35578 Wetzlar | Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
>
> www.leica-camera.com | nicolas.kaufmann@leica-camera.com
>
> Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490
>
>
>
> [image: cid:image001.png@01CFFF4E.4C0CC130]
>
>
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com]
> *Gesendet:* Dienstag, 16. Juni 2020 11:05
> *An:* Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Dear Nicolas,
>
> thanks for your reply. and Thanks for all the Leica body and Lens fixed.
>
>
>
> my address is: Flat F, 49/F, Tower M9, Yoho Midtown, No.9 Yuen Long Steet,
> N.T, Hong Kong
>
> My mobile number: +852 69848888
>
>
>
> many thanks.
>
>
>
> Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com> 于2020年6月16日周二 下午4:07
> 写道：
>
> Dear [Name]
>
>
>
> We completed the repairs. The camera is all fixed now. Please send me your
> office address. We will ship the camera to Hong Kong as you wish.
>
>
>
> All my best
>
> Nicolas
>
>
>
> Mit freundlichen Grüßen| kind regards
>
>
>
> Nicolas Kaufmann
>
>
>
> Leica Camera AG | Customer Care
> Am Leitz-Park 5 | D-35578 Wetzlar | Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
>
> www.leica-camera.com | nicolas.kaufmann@leica-camera.com
>
> Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490
>
>
>
> [image: cid:image001.png@01CFFF4E.4C0CC130]
>
>
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com]
> *Gesendet:* Montag, 15. Juni 2020 19:37
> *An:* Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Hi, Nicolas,
>
>
>
> I want to know how's my leica's fix?
>
> if you already fix it, can you sent it to HK?
>
>
>
> many thanks.
>
>
>
> Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com> 于2020年6月15日周一 下午3:57
> 写道：
>
> Dear Mr. Wu
>
>
>
> Thank you for your e-mail.
>
>
>
> I’m Michel’s colleague, Nicolas Kaufmann. He is out of office at the
> moment.
>
>
>
> Could you please send me your office address? I wasn’t involved in the
> last repair order, I want to make sure to use the correct address.
>
>
>
> All my best
>
> Nicolas
>
>
>
> Mit freundlichen Grüßen| kind regards
>
>
>
> Nicolas Kaufmann
>
>
>
> Leica Camera AG | Customer Care
> Am Leitz-Park 5 | D-35578 Wetzlar | Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
>
> www.leica-camera.com | nicolas.kaufmann@leica-camera.com
>
> Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490
>
>
>
> [image: cid:image001.png@01CFFF4E.4C0CC130]
>
>
>
>
>
>
>
> *Von:* [Name]
> *Gesendet:* Freitag, 12. Juni 2020 17:18:12 (UTC+01:00) Amsterdam,
> Berlin, Bern, Rom, Stockholm, Wien
> *An:* Razafimahefa, Michel
> *Betreff:* Re: 1058152
>
> Dear Machel , how's the repair going on? what have you repair?
>
>
>
> can you sent it to Hong Kong leica office like last time?
>
>
>
> looking for your reply, many thanks.
>
>
>
> Razafimahefa, Michel <Michel.Razafimahefa@leica-camera.com> 于2020年6月12日周五
> 下午10:45写道：
>
> Dear Mr. Wu,
>
> your repair order is ready.
>
> Due to Covid 19 is a pick up in our Customer Care not possible at the
> moment, but you can pick it up in our Leica Store just on the other side of
> the street.
>
> Otherwise, please tell me an address in the European community, where we
> can send it.
>
>
>
> Have a great day
>
>
>
> Best regards
>
> Michel
>
>
>
>
>
> Mit freundlichen Gruessen / kind regards
>
>
>
> Michel-Alexandre Razafimahefa
>
>
>
> Leica Camera AG
>
> Customer Care
>
> Am Leitz Park 5/ D-35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz+Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
>
> www.leica-camera.com / Michel.Razafimahefa@leica-camera.com
>
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> Werden Sie Zeuge der Enthüllung der nächsten Generation von Leica Kameras.
> Witness the unveiling of the next generation of Leica cameras.
> http://www.leica-camera.com
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> [image: Das Bild wurde vom Absender entfernt.]
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> [image: Das Bild wurde vom Absender entfernt.]
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>

#15 · 2020-06-24T13:14:32Z
From: reminders@mailtrack.io
To: teeseewoo@gmail.com
Subject: Re: 1058152

Reminder

⚠️ Your email to Nadine.Coletta@leica-camera.com has not been opened yet. Snooze for [24H](https://mailtrack.io/reauth?url=https://mailtrack.io/reminder/schedule?id%3D868b77c74420b31b0b655860bf8beb438cc16432%26delay%3D1_DAY&login_hint=teeseewoo@gmail.com) or [48H](https://mailtrack.io/reauth?url=https://mailtrack.io/reminder/schedule?id%3D868b77c74420b31b0b655860bf8beb438cc16432%26delay%3D2_DAYS&login_hint=teeseewoo@gmail.com) ([disable](https://mailtrack.io/reauth?url=https://mailtrack.io/reminder/disable?id%3D868b77c74420b31b0b655860bf8beb438cc16432&login_hint=teeseewoo@gmail.com))

#16 · 2020-06-25T09:26:50Z
From: Nadine.Coletta@leica-camera.com
To: teeseewoo@gmail.com
Subject: AW: 1058152

Attachments named in the archive: ~WRD000.jpg; image002.jpg; image003.png; image001.jpg; Cost_Estimate.PDF; ANGjdJ_WdX5eYlMqvx2y9Vi1ZkG2814WIf01I67lJRW4EGtLQUpdf4Pih0gJRZSd8wyTrkTe_-R8CEK5o7JoWePPfejhjmZasQkl5v6wi5ARe0mJhC3ApgkwZk0tC8RgwiX53odVI7QSzZOii82QomgwAOvGjnZ_TPddwyODlmBC--j6Rc9S_dC3OtJ_aPc90lS51-3iSZgRR8WXLl6b2b8M5lqj1Zb0XlbHNVfycDOOvcvx8Z6yJmaedO5-UvF4NMBcpkdwxJ-RXlNBQSQTb93qDXqHAo6ZU9DTRScrxLLqwq1Yayr0dCCjRoAwZgzC_D2ikxqeiX0C7aNRpKwZdKY-URswkyAnRTSEeQDtFqW4jKaW3zIRJE2TXaYZEetOEGkf23GmDj-fcUAeTvij; ANGjdJ-hi3Z4PvxeVWQb

Dear [Name],

Please find attached the estimate according to my last email.
In order to start with the repair, I kindly ask you to complete and send back the last page.

Thank you in advance.
Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2020 15:15
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com>
Betreff: Re: 1058152

Dear Nadine,

Yes, please.

Yours,
T.C

Great News! Leica Announces Perm Fix for CCD Sensor Corrosion on M9/M9-P/MM/M-E Models
http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/

It’s been widely known for a long time now that the sensors on many M9 models of Leica’s iconic Rangefinder have been found to corrode and substantially impede the quality output of the expensive cameras. Incredible news coming out of Germany is that Leica will be offering a free replacement service for the CCD sensors of cameras affected by this problem as a goodwill arrangement.

This is an incredible announcement as these digital cameras first came out in 2009 – 6 Years Ago! I honestly foresee the values of these camera bodies going back up in value as they have gone down due to these reliability concerns and the hush nature of Leica in the past as it came to fixing the sensors.

Here is the official statement from Leica (Source<http://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors>):

Important Information Concerning the CCD Sensors of the Leica M9 / M9-P / M Monochrom / M-E
In some cases, particularly when using the camera models Leica M9, M9-P, M Monochrom or M-E with smaller apertures (5.6-22), effects caused by corrosion of the sensor glass may be encountered. Leica offers a free replacement service for the CCD sensors of cameras affected by this problem as a goodwill arrangement. This goodwill arrangement applies regardless of the age of the camera and also covers sensors that have already been replaced in the past. Customers who have already been charged for the replacement of a sensor affected by this problem will receive a refund.

We have now identified the problem and are currently concentrating our efforts on finding a permanent technical solution. The marks on images mentioned earlier are related to the properties of the CCD sensor. The sensors are equipped with a specially coated IR filter cover glass to ensure optimum imaging performance. Should this coating layer be damaged, corrosion effects that alter the filter surface may begin to appear after several years.

The effect described does not affect the CMOS sensor of the Leica M (Typ 240). Should you be considering an upgrade from your camera to a Leica M or M-P (Typ 240), Customer Care would be pleased to make you an attractive offer following a check of your camera and under consideration of the model and its age.

If the imaging quality of your camera gives cause for complaint in this respect, we recommend that you send it directly to Leica Customer Care or the authorized Customer Care department of your country’s Leica distributor. As longer waiting times may otherwise occur, the camera should only be sent to Customer Care after prior arrangement.

Contact: Web site: http://en.leica-camera.com/Service-Support/Repair-Maintenance<http://en.leica-camera.com/Service-Support/Repair-Maintenance>. E-mail: Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>. Telephone: +49-6441-2080-189.

For us, it is important that we offer only technically faultless products. We are therefore particularly sorry if the imaging quality of your camera should be adversely affected in any way. We hope that the goodwill arrangement we have decided upon will allow us to remedy the problem as soon as possible and rebuild and maintain the trust you have always placed in our brand.

[Das Bild wurde vom Absender entfernt. Mailtrack]<https://mailtrack.io/?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>

Sender notified by
Mailtrack<https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> 06/23/20, 09:14:16 PM

Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2020年6月23日周二 下午8:54写道：
Dear [Name],

Yes, we still have to fix it.
Shall we send you a new offer?

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Dienstag, 23. Juni 2020 14:52
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>
Betreff: Re: 1058152

Dear Nadine,

thanks for your reply. last time I have many emails with your staff, but sometime can not get any news back.

last time you said all my leica had been fixed, so now the answer is all had not fixed right?

looking forward to hearing from you.

thanks again.

Yours, T.C

[Das Bild wurde vom Absender entfernt. Mailtrack]<https://mailtrack.io/?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>

Sender notified by
Mailtrack<https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> 06/23/20, 08:51:10 PM

Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2020年6月23日周二 下午7:58写道：
Dear [Name],

As your contact, I will personally support you during the repair process.
Please allow me to generate a new order number and a new cost estimate.

You will receive a confirmation of receipt automatically, which contains the new order number followed by a cost estimate.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
****************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 22. Juni 2020 16:39
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>
Betreff: Re: 1058152

Dear Nadine,

There are many persons contact me from Leica Company, I'm not sure who I should contact to.

last time you said all my Leica machine had been fixed, how's the situation now?
[Das Bild wurde vom Absender entfernt. Mailtrack]<https://mailtrack.io/?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>

Sender notified by
Mailtrack<https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> 06/22/20, 10:38:27 PM

Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2020年6月22日周一 下午8:10写道：
Dear [Name],

As we never received any response despite of several reminders has been sent to you,
we will return your equipment unaltered back to your Hong Kong address.

In case you wish a repair, we would generate a new order number and a new cost estimate,
which you kindly need to confirm officially.

Please let us know how to proceed.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

*************************************************************
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 17. Juni 2020 09:26
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Dear Nicolas,

Thanks for your reply, take your time.

I want to confirm again is both the 2 Leica (include the M9 ccd) and lens all problems fix?

Many many thanks.

On Wed, Jun 17, 2020 at 1:47 PM Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> wrote:
Dear [Name]

Thank you for the address. We will ship the camera out and send you a tracking number, as soon as the package leaves our goods issue.

Have a nice day!

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Dienstag, 16. Juni 2020 11:05
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Dear Nicolas,
thanks for your reply. and Thanks for all the Leica body and Lens fixed.

my address is: Flat F, 49/F, Tower M9, Yoho Midtown, No.9 Yuen Long Steet, N.T, Hong Kong
My mobile number: +852 69848888

many thanks.

Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> 于2020年6月16日周二 下午4:07写道：
Dear [Name]

We completed the repairs. The camera is all fixed now. Please send me your office address. We will ship the camera to Hong Kong as you wish.

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Montag, 15. Juni 2020 19:37
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Hi, Nicolas,

I want to know how's my leica's fix?
if you already fix it, can you sent it to HK?

many thanks.

Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> 于2020年6月15日周一 下午3:57写道：
Dear Mr. Wu

Thank you for your e-mail.

I’m Michel’s colleague, Nicolas Kaufmann. He is out of office at the moment.

Could you please send me your office address? I wasn’t involved in the last repair order, I want to make sure to use the correct address.

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name]
Gesendet: Freitag, 12. Juni 2020 17:18:12 (UTC+01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien
An: Razafimahefa, Michel
Betreff: Re: 1058152
Dear Machel , how's the repair going on? what have you repair?

can you sent it to Hong Kong leica office like last time?

looking for your reply, many thanks.

Razafimahefa, Michel <Michel.Razafimahefa@leica-camera.com<mailto:Michel.Razafimahefa@leica-camera.com>> 于2020年6月12日周五 下午10:45写道：
Dear Mr. Wu,
your repair order is ready.
Due to Covid 19 is a pick up in our Customer Care not possible at the moment, but you can pick it up in our Leica Store just on the other side of the street.
Otherwise, please tell me an address in the European community, where we can send it.

Have a great day

Best regards
Michel

Mit freundlichen Gruessen / kind regards

Michel-Alexandre Razafimahefa

Leica Camera AG
Customer Care
Am Leitz Park 5/ D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz+Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> / Michel.Razafimahefa@leica-camera.com<mailto:Michel.Razafimahefa@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Werden Sie Zeuge der Enthüllung der nächsten Generation von Leica Kameras.
Witness the unveiling of the next generation of Leica cameras.
http://www.leica-camera.com<http://www.leica-camera.com/>

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
[Das Bild wurde vom Absender entfernt.]

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
[Das Bild wurde vom Absender entfernt.]

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
[Das Bild wurde vom Absender entfernt.]

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

069. Automatische Antwort: 1058152

thread 172a91c56fe1f781 · 2020-06-12 · 0 characters

Automatische Antwort: 1058152

Thread ID 172a91c56fe1f781 · messages 0 · 2020-06-12T15:18:25Z → 2020-06-12T15:18:25Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

070. Auto Reply / Automatische Antwort

thread 172e158da454256b · 2020-06-23 · 0 characters

Auto Reply / Automatische Antwort

Thread ID 172e158da454256b · messages 0 · 2020-06-23T13:23:15Z → 2020-06-23T13:23:15Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

071. LEICA Customer Survey repair invoice 2009060040

thread 172e4f30f031e974 · 2020-06-24 · 421 characters

LEICA Customer Survey repair invoice 2009060040

Thread ID 172e4f30f031e974 · messages 1 · 2020-06-24T06:08:33Z → 2020-06-24T06:08:33Z

#1 · 2020-06-24T06:08:33Z
From: customer.care@leica-camera.com
To: teeseewoo@gmail.com
Subject: LEICA Customer Survey repair invoice 2009060040

Your opinion is important!

Thank you for taking advantage of our services. We are always interested
to optimize our performance to benefit you. To make this possible, we
kindly ask for your support.

We would greatly appreciate it, if you could take a couple of minutes to
give us a feedback under the following link:

https://www.surveymonkey.de/r/Leica_CC_INT

This survey is anonymous.

Your Leica Customer Care Team.

072. Rückruf: 1058152

thread 172eacd72466caf1 · 2020-06-25 · 59 characters

Rückruf: 1058152

Thread ID 172eacd72466caf1 · messages 1 · 2020-06-25T09:27:11Z → 2020-06-25T09:27:11Z

#1 · 2020-06-25T09:27:11Z
From: Nadine.Coletta@leica-camera.com
To: teeseewoo@gmail.com
Subject: Rückruf: 1058152

Coletta, Nadine möchte die Nachricht "1058152" zurückrufen.

073. New order number 1105973 // AW: 1058152

thread 172eacda7d88c2f9 · 2020-06-25 · 191,105 characters

Neuer Auftrag 1105973, verknüpft mit 1058152.

New order number 1105973 // AW: 1058152

Thread ID 172eacda7d88c2f9 · messages 9 · 2020-06-25T09:27:24Z → 2020-06-30T09:37:58Z

#1 · 2020-06-25T09:27:24Z
From: Nadine.Coletta@leica-camera.com
To: teeseewoo@gmail.com
Subject: New order number 1105973 // AW: 1058152

Attachments named in the archive: ~WRD000.jpg; image003.png; image001.jpg; Cost_Estimate.PDF; ANGjdJ_nIs2QTHy4z7U5sS_iYg8kLRUQ_aBhBlXfPbVvH193s52MID8pJfCeZ7YfLsZ3TQmJQz0fOG2-k8dW51pD8q5S91lf_avaTLT5WKqvB9vlryNDPU2Blj27_KhkUO9KB_16Uy-_GwgyNF6lm3XLcqiUTWHosnfsJXCcBxW9RtP2ueslTJc5CffrzaWLQ1N1M8E7X84ZMojenT0UGuACVkKTyPNGrhisycbCzPfLTgeRvayaOVo90lFyUIKW2Ec3TT-XGycEIZdnqYHda1sXKeb1rhArmuo383Ob3bF6En72nTx0o2s8WIanzsexH1dDuer_Tq5mwndV-652uifUjQdGepbr7hdNPQBpwJl789MRYHjodi5ja0y9gJi6fVx_sGvl62omAGreDRGe; ANGjdJ8t16vULG0y1pJtLjbl33a4tbNBI5

Dear [Name],

Please find attached the estimate according to my last email.
In order to start with the repair, I kindly ask you to complete and send back the last page.

Thank you in advance.
Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 23. Juni 2020 15:15
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com>
Betreff: Re: 1058152

Dear Nadine,

Yes, please.

Yours,
T.C

Great News! Leica Announces Perm Fix for CCD Sensor Corrosion on M9/M9-P/MM/M-E Models
http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/

It’s been widely known for a long time now that the sensors on many M9 models of Leica’s iconic Rangefinder have been found to corrode and substantially impede the quality output of the expensive cameras. Incredible news coming out of Germany is that Leica will be offering a free replacement service for the CCD sensors of cameras affected by this problem as a goodwill arrangement.

This is an incredible announcement as these digital cameras first came out in 2009 – 6 Years Ago! I honestly foresee the values of these camera bodies going back up in value as they have gone down due to these reliability concerns and the hush nature of Leica in the past as it came to fixing the sensors.

Here is the official statement from Leica (Source<http://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors>):

Important Information Concerning the CCD Sensors of the Leica M9 / M9-P / M Monochrom / M-E
In some cases, particularly when using the camera models Leica M9, M9-P, M Monochrom or M-E with smaller apertures (5.6-22), effects caused by corrosion of the sensor glass may be encountered. Leica offers a free replacement service for the CCD sensors of cameras affected by this problem as a goodwill arrangement. This goodwill arrangement applies regardless of the age of the camera and also covers sensors that have already been replaced in the past. Customers who have already been charged for the replacement of a sensor affected by this problem will receive a refund.

We have now identified the problem and are currently concentrating our efforts on finding a permanent technical solution. The marks on images mentioned earlier are related to the properties of the CCD sensor. The sensors are equipped with a specially coated IR filter cover glass to ensure optimum imaging performance. Should this coating layer be damaged, corrosion effects that alter the filter surface may begin to appear after several years.

The effect described does not affect the CMOS sensor of the Leica M (Typ 240). Should you be considering an upgrade from your camera to a Leica M or M-P (Typ 240), Customer Care would be pleased to make you an attractive offer following a check of your camera and under consideration of the model and its age.

If the imaging quality of your camera gives cause for complaint in this respect, we recommend that you send it directly to Leica Customer Care or the authorized Customer Care department of your country’s Leica distributor. As longer waiting times may otherwise occur, the camera should only be sent to Customer Care after prior arrangement.

Contact: Web site: http://en.leica-camera.com/Service-Support/Repair-Maintenance<http://en.leica-camera.com/Service-Support/Repair-Maintenance>. E-mail: Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>. Telephone: +49-6441-2080-189.

For us, it is important that we offer only technically faultless products. We are therefore particularly sorry if the imaging quality of your camera should be adversely affected in any way. We hope that the goodwill arrangement we have decided upon will allow us to remedy the problem as soon as possible and rebuild and maintain the trust you have always placed in our brand.

[Das Bild wurde vom Absender entfernt. Mailtrack]<https://mailtrack.io/?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>

Sender notified by
Mailtrack<https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> 06/23/20, 09:14:16 PM

Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2020年6月23日周二 下午8:54写道：
Dear [Name],

Yes, we still have to fix it.
Shall we send you a new offer?

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Dienstag, 23. Juni 2020 14:52
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>
Betreff: Re: 1058152

Dear Nadine,

thanks for your reply. last time I have many emails with your staff, but sometime can not get any news back.

last time you said all my leica had been fixed, so now the answer is all had not fixed right?

looking forward to hearing from you.

thanks again.

Yours, T.C
[Das Bild wurde vom Absender entfernt. Mailtrack]<https://mailtrack.io/?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>

Sender notified by
Mailtrack<https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> 06/23/20, 08:51:10 PM

Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2020年6月23日周二 下午7:58写道：
Dear [Name],

As your contact, I will personally support you during the repair process.
Please allow me to generate a new order number and a new cost estimate.

You will receive a confirmation of receipt automatically, which contains the new order number followed by a cost estimate.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
****************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 22. Juni 2020 16:39
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>
Betreff: Re: 1058152

Dear Nadine,

There are many persons contact me from Leica Company, I'm not sure who I should contact to.

last time you said all my Leica machine had been fixed, how's the situation now?
[Das Bild wurde vom Absender entfernt. Mailtrack]<https://mailtrack.io/?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>

Sender notified by
Mailtrack<https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> 06/22/20, 10:38:27 PM

Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2020年6月22日周一 下午8:10写道：
Dear [Name],

As we never received any response despite of several reminders has been sent to you,
we will return your equipment unaltered back to your Hong Kong address.

In case you wish a repair, we would generate a new order number and a new cost estimate,
which you kindly need to confirm officially.

Please let us know how to proceed.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

*************************************************************
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 17. Juni 2020 09:26
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Dear Nicolas,

Thanks for your reply, take your time.

I want to confirm again is both the 2 Leica (include the M9 ccd) and lens all problems fix?

Many many thanks.

On Wed, Jun 17, 2020 at 1:47 PM Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> wrote:
Dear [Name]

Thank you for the address. We will ship the camera out and send you a tracking number, as soon as the package leaves our goods issue.

Have a nice day!

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Dienstag, 16. Juni 2020 11:05
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Dear Nicolas,
thanks for your reply. and Thanks for all the Leica body and Lens fixed.

my address is: Flat F, 49/F, Tower M9, Yoho Midtown, No.9 Yuen Long Steet, N.T, Hong Kong
My mobile number: +852 69848888

many thanks.

Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> 于2020年6月16日周二 下午4:07写道：
Dear [Name]

We completed the repairs. The camera is all fixed now. Please send me your office address. We will ship the camera to Hong Kong as you wish.

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Montag, 15. Juni 2020 19:37
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Hi, Nicolas,

I want to know how's my leica's fix?
if you already fix it, can you sent it to HK?

many thanks.

Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> 于2020年6月15日周一 下午3:57写道：
Dear Mr. Wu

Thank you for your e-mail.

I’m Michel’s colleague, Nicolas Kaufmann. He is out of office at the moment.

Could you please send me your office address? I wasn’t involved in the last repair order, I want to make sure to use the correct address.

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name]
Gesendet: Freitag, 12. Juni 2020 17:18:12 (UTC+01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien
An: Razafimahefa, Michel
Betreff: Re: 1058152
Dear Machel , how's the repair going on? what have you repair?

can you sent it to Hong Kong leica office like last time?

looking for your reply, many thanks.

Razafimahefa, Michel <Michel.Razafimahefa@leica-camera.com<mailto:Michel.Razafimahefa@leica-camera.com>> 于2020年6月12日周五 下午10:45写道：
Dear Mr. Wu,
your repair order is ready.
Due to Covid 19 is a pick up in our Customer Care not possible at the moment, but you can pick it up in our Leica Store just on the other side of the street.
Otherwise, please tell me an address in the European community, where we can send it.

Have a great day

Best regards
Michel

Mit freundlichen Gruessen / kind regards

Michel-Alexandre Razafimahefa

Leica Camera AG
Customer Care
Am Leitz Park 5/ D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz+Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> / Michel.Razafimahefa@leica-camera.com<mailto:Michel.Razafimahefa@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Werden Sie Zeuge der Enthüllung der nächsten Generation von Leica Kameras.
Witness the unveiling of the next generation of Leica cameras.
http://www.leica-camera.com<http://www.leica-camera.com/>

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

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Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
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Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
[Das Bild wurde vom Absender entfernt.]

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
[Das Bild wurde vom Absender entfernt.]

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#2 · 2020-06-25T15:26:17Z
From: teeseewoo@gmail.com
To: Nadine.Coletta@leica-camera.com
Subject: Re: New order number 1105973 // AW: 1058152

Attachments named in the archive: ~WRD000.jpg; image003.png; image001.jpg; ANGjdJ9ZZdrPsByygYukfBmCQZnB_8NEoHp5m26z8s7QY20ZbcpJ-nPpwQar7OWpefQpwmPWGAn377S5b6sQliBKcHE6SN-70ZGrpFf_5ZoeK9QVsphn3dBl-ITXgX9omgwfBPI1lQjKmvBI5Pphv2-eNictIRb8jmdZ04tYM3Ad62dl_jZ_Xls4mzlKB2L6KL-0c0sDltPgi6XET3_8n3qYriGNNw0ZwO1TnZGvgfAwfqqo8274rZllPDAAoPjKx8EYiIw5y0GjJvruMqfmm4pEveq21_-yZ9ztUzDmIU2GlgjVna3NjdCjcBvv8jPnk9UAt-pXHZZ8Ixl5uxV6BEQ0uFkvh64LdeE4SG8Z5nwn2MwT21af9EoNCGNahRMSFKuNLxW-93JDlRuKp6Rs; ANGjdJ-F1CQwfETRjtgB2Y6fq1wjKj1zFuqTClnf6VXpQDAOo7tdk

Dear Coletta, if I sign back the form, can you tell me how to pay?

btw, can you tell me how can I reopen the following link?

https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors

yours,
T.C

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11:26:05 PM

Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2020年6月25日周四 下午5:27写道：

> Dear [Name],
>
>
>
> Please find attached the estimate according to my last email.
>
> In order to start with the repair, I kindly ask you to complete and send
> back the last page.
>
>
>
> Thank you in advance.
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com]
> *Gesendet:* Dienstag, 23. Juni 2020 15:15
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Dear Nadine,
>
>
>
> Yes, please.
>
>
>
> Yours,
>
> T.C
>
>
>
>
> Great News! Leica Announces Perm Fix for CCD Sensor Corrosion on
> M9/M9-P/MM/M-E Models
>
>
> http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/
>
>
>
>
> It’s been widely known for a long time now that the sensors on many M9
> models of Leica’s iconic Rangefinder have been found to corrode and
> substantially impede the quality output of the expensive cameras.
> Incredible news coming out of Germany is that Leica will be offering a free
> replacement service for the CCD sensors of cameras affected by this problem *as
> a goodwill arrangement.*
>
> This is an incredible announcement as these digital cameras first came out
> in 2009 – 6 Years Ago! I honestly foresee the values of these camera bodies
> going back up in value as they have gone down due to these reliability
> concerns and the hush nature of Leica in the past as it came to fixing the
> sensors.
>
> Here is the official statement from Leica (Source
> <http://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors>
> ):
>
> Important Information Concerning the CCD Sensors of the Leica M9 / M9-P /
> M Monochrom / M-E *In some cases, particularly when using the camera
> models Leica M9, M9-P, M Monochrom or M-E with smaller apertures (5.6-22),
> effects caused by corrosion of the sensor glass may be encountered. Leica
> offers a free replacement service for the CCD sensors of cameras affected
> by this problem as a goodwill arrangement. This goodwill arrangement
> applies regardless of the age of the camera and also covers sensors that
> have already been replaced in the past. Customers who have already been
> charged for the replacement of a sensor affected by this problem will
> receive a refund.*
>
> *We have now identified the problem and are currently concentrating our
> efforts on finding a permanent technical solution. The marks on images
> mentioned earlier are related to the properties of the CCD sensor. The
> sensors are equipped with a specially coated IR filter cover glass to
> ensure optimum imaging performance. Should this coating layer be damaged,
> corrosion effects that alter the filter surface may begin to appear after
> several years.*
>
> *The effect described does not affect the CMOS sensor of the Leica M (Typ
> 240). Should you be considering an upgrade from your camera to a Leica M or
> M-P (Typ 240), Customer Care would be pleased to make you an attractive
> offer following a check of your camera and under consideration of the model
> and its age.*
>
> *If the imaging quality of your camera gives cause for complaint in this
> respect, we recommend that you send it directly to Leica Customer Care or
> the authorized Customer Care department of your country’s Leica
> distributor. As longer waiting times may otherwise occur, the camera should
> only be sent to Customer Care after prior arrangement.*
>
> *Contact: Web site: *
> * http://en.leica-camera.com/Service-Support/Repair-Maintenance*
> <http://en.leica-camera.com/Service-Support/Repair-Maintenance>*.
> E-mail: **Customer.Care@leica-camera.com* <Customer.Care@leica-camera.com>*.
> Telephone: +49-6441-2080-189.*
>
> *For us, it is important that we offer only technically faultless
> products. We are therefore particularly sorry if the imaging quality of
> your camera should be adversely affected in any way. We hope that the
> goodwill arrangement we have decided upon will allow us to remedy the
> problem as soon as possible and rebuild and maintain the trust you have
> always placed in our brand.*
>
>
>
> [image: Das Bild wurde vom Absender entfernt. Mailtrack]
> <https://mailtrack.io/?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>
>
> Sender notified by
> Mailtrack
> <https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> 06/23/20,
> 09:14:16 PM
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2020年6月23日周二 下午8:54写道：
>
> Dear [Name],
>
>
>
> Yes, we still have to fix it.
>
> Shall we send you a new offer?
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com]
> *Gesendet:* Dienstag, 23. Juni 2020 14:52
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Dear Nadine,
>
>
>
> thanks for your reply. last time I have many emails with your staff, but
> sometime can not get any news back.
>
>
>
> last time you said all my leica had been fixed, so now the answer is all
> had not fixed right?
>
>
>
> looking forward to hearing from you.
>
>
>
> thanks again.
>
>
>
> Yours, T.C
>
> [image: Das Bild wurde vom Absender entfernt. Mailtrack]
> <https://mailtrack.io/?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>
>
> Sender notified by
> Mailtrack
> <https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> 06/23/20,
> 08:51:10 PM
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2020年6月23日周二 下午7:58写道：
>
> Dear [Name],
>
>
>
> As your contact, I will personally support you during the repair process.
>
> Please allow me to generate a new order number and a new cost estimate.
>
>
>
> You will receive a confirmation of receipt automatically, which contains
> the new order number followed by a cost estimate.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
> ****************************************************
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Montag, 22. Juni 2020 16:39
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Dear Nadine,
>
>
>
> There are many persons contact me from Leica Company, I'm not sure who I
> should contact to.
>
>
>
> last time you said all my Leica machine had been fixed, how's the
> situation now?
>
> [image: Das Bild wurde vom Absender entfernt. Mailtrack]
> <https://mailtrack.io/?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>
>
> Sender notified by
> Mailtrack
> <https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> 06/22/20,
> 10:38:27 PM
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2020年6月22日周一 下午8:10写道：
>
> Dear [Name],
>
>
>
> As we never received any response despite of several reminders has been
> sent to you,
>
> we will return your equipment unaltered back to your Hong Kong address.
>
>
>
> In case you wish a repair, we would generate a new order number and a new
> cost estimate,
>
> which you kindly need to confirm officially.
>
>
>
> Please let us know how to proceed.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ***************************************************************
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Mittwoch, 17. Juni 2020 09:26
> *An:* Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Dear Nicolas,
>
>
>
> Thanks for your reply, take your time.
>
>
>
> I want to confirm again is both the 2 Leica (include the M9 ccd) and lens
> all problems fix?
>
>
>
> Many many thanks.
>
>
>
> On Wed, Jun 17, 2020 at 1:47 PM Kaufmann, Nicolas <
> Nicolas.Kaufmann@leica-camera.com> wrote:
>
> Dear [Name]
>
>
>
> Thank you for the address. We will ship the camera out and send you a
> tracking number, as soon as the package leaves our goods issue.
>
>
>
> Have a nice day!
>
>
>
> All my best
>
> Nicolas
>
>
>
> Mit freundlichen Grüßen| kind regards
>
>
>
> Nicolas Kaufmann
>
>
>
> Leica Camera AG | Customer Care
> Am Leitz-Park 5 | D-35578 Wetzlar | Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
>
> www.leica-camera.com | nicolas.kaufmann@leica-camera.com
>
> Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490
>
>
>
> [image: cid:image001.png@01CFFF4E.4C0CC130]
>
>
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com]
> *Gesendet:* Dienstag, 16. Juni 2020 11:05
> *An:* Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Dear Nicolas,
>
> thanks for your reply. and Thanks for all the Leica body and Lens fixed.
>
>
>
> my address is: Flat F, 49/F, Tower M9, Yoho Midtown, No.9 Yuen Long Steet,
> N.T, Hong Kong
>
> My mobile number: +852 69848888
>
>
>
> many thanks.
>
>
>
> Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com> 于2020年6月16日周二 下午4:07
> 写道：
>
> Dear [Name]
>
>
>
> We completed the repairs. The camera is all fixed now. Please send me your
> office address. We will ship the camera to Hong Kong as you wish.
>
>
>
> All my best
>
> Nicolas
>
>
>
> Mit freundlichen Grüßen| kind regards
>
>
>
> Nicolas Kaufmann
>
>
>
> Leica Camera AG | Customer Care
> Am Leitz-Park 5 | D-35578 Wetzlar | Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
>
> www.leica-camera.com | nicolas.kaufmann@leica-camera.com
>
> Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490
>
>
>
> [image: cid:image001.png@01CFFF4E.4C0CC130]
>
>
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com]
> *Gesendet:* Montag, 15. Juni 2020 19:37
> *An:* Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Hi, Nicolas,
>
>
>
> I want to know how's my leica's fix?
>
> if you already fix it, can you sent it to HK?
>
>
>
> many thanks.
>
>
>
> Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com> 于2020年6月15日周一 下午3:57
> 写道：
>
> Dear Mr. Wu
>
>
>
> Thank you for your e-mail.
>
>
>
> I’m Michel’s colleague, Nicolas Kaufmann. He is out of office at the
> moment.
>
>
>
> Could you please send me your office address? I wasn’t involved in the
> last repair order, I want to make sure to use the correct address.
>
>
>
> All my best
>
> Nicolas
>
>
>
> Mit freundlichen Grüßen| kind regards
>
>
>
> Nicolas Kaufmann
>
>
>
> Leica Camera AG | Customer Care
> Am Leitz-Park 5 | D-35578 Wetzlar | Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
>
> www.leica-camera.com | nicolas.kaufmann@leica-camera.com
>
> Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490
>
>
>
> [image: cid:image001.png@01CFFF4E.4C0CC130]
>
>
>
>
>
>
>
> *Von:* [Name]
> *Gesendet:* Freitag, 12. Juni 2020 17:18:12 (UTC+01:00) Amsterdam,
> Berlin, Bern, Rom, Stockholm, Wien
> *An:* Razafimahefa, Michel
> *Betreff:* Re: 1058152
>
> Dear Machel , how's the repair going on? what have you repair?
>
>
>
> can you sent it to Hong Kong leica office like last time?
>
>
>
> looking for your reply, many thanks.
>
>
>
> Razafimahefa, Michel <Michel.Razafimahefa@leica-camera.com> 于2020年6月12日周五
> 下午10:45写道：
>
> Dear Mr. Wu,
>
> your repair order is ready.
>
> Due to Covid 19 is a pick up in our Customer Care not possible at the
> moment, but you can pick it up in our Leica Store just on the other side of
> the street.
>
> Otherwise, please tell me an address in the European community, where we
> can send it.
>
>
>
> Have a great day
>
>
>
> Best regards
>
> Michel
>
>
>
>
>
> Mit freundlichen Gruessen / kind regards
>
>
>
> Michel-Alexandre Razafimahefa
>
>
>
> Leica Camera AG
>
> Customer Care
>
> Am Leitz Park 5/ D-35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz+Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
>
> www.leica-camera.com / Michel.Razafimahefa@leica-camera.com
>
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> Werden Sie Zeuge der Enthüllung der nächsten Generation von Leica Kameras.
> Witness the unveiling of the next generation of Leica cameras.
> http://www.leica-camera.com
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> [image: Das Bild wurde vom Absender entfernt.]
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> [image: Das Bild wurde vom Absender entfernt.]
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> [image: Das Bild wurde vom Absender entfernt.]
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>

#3 · 2020-06-26T15:26:16Z
From: reminders@mailtrack.io
To: teeseewoo@gmail.com
Subject: Re: New order number 1105973 // AW: 1058152

⚠️ Your email to Nadine.Coletta@leica-camera.com has not been opened yet. Snooze for 24H or 48H ( disable)

#4 · 2020-06-29T09:06:55Z
From: Nadine.Coletta@leica-camera.com
To: teeseewoo@gmail.com
Subject: WG: New order number 1105973 // AW: 1058152

Attachments named in the archive: image001.png; image002.jpg; image003.png; image004.jpg; ANGjdJ-g8-v6osGuOH_6rwy9JRaP9-K54QPJiTsBmyK4sxviIyCQpLrbNmvRH-dyujec35MeYaz0hqvX3Lb4_CVO3RnIPB5Y8HJ72QUc69BgDiahVpiMyv9Rkv74yS1zQAy7Z7FtVTpBVtKtyXEhxxXrGrENXMPqo5oYTdviF6Bk4kdyxUwgaOzyNFJ2fdUaIa2B2hzgLMtO-o0U2ki5P-Q0GbSS_ZNJ7iEUXfMnFDsb3AqaNr03m-YKlBV56o3PpfoRv7BEMAugdKFhaeqgiJAEvP7fFzbAenwPdAdZhxMTWAxiRe2eYliCDffmBofW5g5ZgyvsDERG_RmhlPsvxAxLI1FiDbQpKFB2AyKoP6U3Z1s2ccCXVbUfq2s-rgYpAasZMQVlXV_gaVX2sYjw; ANGjdJ8Hq2TRnxzVz7bW0OkGbb2XZXKy-i0rmA

Dear [Name],
We offer 2 payment methods:

1) Bank transfer
2) Payment by credit card

You´ll find the information on the last page of our cost estimate.
Please fill it out and send us back via Email.

[cid:image002.png@01D64E03.64122EF0]

The link below seems to be out of date and is therefore inactive.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

***************************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2020 17:26
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>
Betreff: Re: New order number 1105973 // AW: 1058152

Dear Coletta, if I sign back the form, can you tell me how to pay?

btw, can you tell me how can I reopen the following link?

https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors

yours,
T.C

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Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2020年6月25日周四 下午5:27写道：
Dear [Name],

Please find attached the estimate according to my last email.
In order to start with the repair, I kindly ask you to complete and send back the last page.

Thank you in advance.
Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Dienstag, 23. Juni 2020 15:15
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>
Betreff: Re: 1058152

Dear Nadine,

Yes, please.

Yours,
T.C

Great News! Leica Announces Perm Fix for CCD Sensor Corrosion on M9/M9-P/MM/M-E Models
http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/

It’s been widely known for a long time now that the sensors on many M9 models of Leica’s iconic Rangefinder have been found to corrode and substantially impede the quality output of the expensive cameras. Incredible news coming out of Germany is that Leica will be offering a free replacement service for the CCD sensors of cameras affected by this problem as a goodwill arrangement.

This is an incredible announcement as these digital cameras first came out in 2009 – 6 Years Ago! I honestly foresee the values of these camera bodies going back up in value as they have gone down due to these reliability concerns and the hush nature of Leica in the past as it came to fixing the sensors.

Here is the official statement from Leica (Source<http://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors>):

Important Information Concerning the CCD Sensors of the Leica M9 / M9-P / M Monochrom / M-E
In some cases, particularly when using the camera models Leica M9, M9-P, M Monochrom or M-E with smaller apertures (5.6-22), effects caused by corrosion of the sensor glass may be encountered. Leica offers a free replacement service for the CCD sensors of cameras affected by this problem as a goodwill arrangement. This goodwill arrangement applies regardless of the age of the camera and also covers sensors that have already been replaced in the past. Customers who have already been charged for the replacement of a sensor affected by this problem will receive a refund.

We have now identified the problem and are currently concentrating our efforts on finding a permanent technical solution. The marks on images mentioned earlier are related to the properties of the CCD sensor. The sensors are equipped with a specially coated IR filter cover glass to ensure optimum imaging performance. Should this coating layer be damaged, corrosion effects that alter the filter surface may begin to appear after several years.

The effect described does not affect the CMOS sensor of the Leica M (Typ 240). Should you be considering an upgrade from your camera to a Leica M or M-P (Typ 240), Customer Care would be pleased to make you an attractive offer following a check of your camera and under consideration of the model and its age.

If the imaging quality of your camera gives cause for complaint in this respect, we recommend that you send it directly to Leica Customer Care or the authorized Customer Care department of your country’s Leica distributor. As longer waiting times may otherwise occur, the camera should only be sent to Customer Care after prior arrangement.

Contact: Web site: http://en.leica-camera.com/Service-Support/Repair-Maintenance<http://en.leica-camera.com/Service-Support/Repair-Maintenance>. E-mail: Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>. Telephone: +49-6441-2080-189.

For us, it is important that we offer only technically faultless products. We are therefore particularly sorry if the imaging quality of your camera should be adversely affected in any way. We hope that the goodwill arrangement we have decided upon will allow us to remedy the problem as soon as possible and rebuild and maintain the trust you have always placed in our brand.

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Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2020年6月23日周二 下午8:54写道：
Dear [Name],

Yes, we still have to fix it.
Shall we send you a new offer?

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Dienstag, 23. Juni 2020 14:52
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>
Betreff: Re: 1058152

Dear Nadine,

thanks for your reply. last time I have many emails with your staff, but sometime can not get any news back.

last time you said all my leica had been fixed, so now the answer is all had not fixed right?

looking forward to hearing from you.

thanks again.

Yours, T.C
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Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2020年6月23日周二 下午7:58写道：
Dear [Name],

As your contact, I will personally support you during the repair process.
Please allow me to generate a new order number and a new cost estimate.

You will receive a confirmation of receipt automatically, which contains the new order number followed by a cost estimate.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
****************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 22. Juni 2020 16:39
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>
Betreff: Re: 1058152

Dear Nadine,

There are many persons contact me from Leica Company, I'm not sure who I should contact to.

last time you said all my Leica machine had been fixed, how's the situation now?
[Das Bild wurde vom Absender entfernt. Mailtrack]<https://mailtrack.io/?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>

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Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2020年6月22日周一 下午8:10写道：
Dear [Name],

As we never received any response despite of several reminders has been sent to you,
we will return your equipment unaltered back to your Hong Kong address.

In case you wish a repair, we would generate a new order number and a new cost estimate,
which you kindly need to confirm officially.

Please let us know how to proceed.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

*************************************************************
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 17. Juni 2020 09:26
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Dear Nicolas,

Thanks for your reply, take your time.

I want to confirm again is both the 2 Leica (include the M9 ccd) and lens all problems fix?

Many many thanks.

On Wed, Jun 17, 2020 at 1:47 PM Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> wrote:
Dear [Name]

Thank you for the address. We will ship the camera out and send you a tracking number, as soon as the package leaves our goods issue.

Have a nice day!

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Dienstag, 16. Juni 2020 11:05
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Dear Nicolas,
thanks for your reply. and Thanks for all the Leica body and Lens fixed.

my address is: Flat F, 49/F, Tower M9, Yoho Midtown, No.9 Yuen Long Steet, N.T, Hong Kong
My mobile number: +852 69848888

many thanks.

Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> 于2020年6月16日周二 下午4:07写道：
Dear [Name]

We completed the repairs. The camera is all fixed now. Please send me your office address. We will ship the camera to Hong Kong as you wish.

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Montag, 15. Juni 2020 19:37
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Hi, Nicolas,

I want to know how's my leica's fix?
if you already fix it, can you sent it to HK?

many thanks.

Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> 于2020年6月15日周一 下午3:57写道：
Dear Mr. Wu

Thank you for your e-mail.

I’m Michel’s colleague, Nicolas Kaufmann. He is out of office at the moment.

Could you please send me your office address? I wasn’t involved in the last repair order, I want to make sure to use the correct address.

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name]
Gesendet: Freitag, 12. Juni 2020 17:18:12 (UTC+01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien
An: Razafimahefa, Michel
Betreff: Re: 1058152
Dear Machel , how's the repair going on? what have you repair?

can you sent it to Hong Kong leica office like last time?

looking for your reply, many thanks.

Razafimahefa, Michel <Michel.Razafimahefa@leica-camera.com<mailto:Michel.Razafimahefa@leica-camera.com>> 于2020年6月12日周五 下午10:45写道：
Dear Mr. Wu,
your repair order is ready.
Due to Covid 19 is a pick up in our Customer Care not possible at the moment, but you can pick it up in our Leica Store just on the other side of the street.
Otherwise, please tell me an address in the European community, where we can send it.

Have a great day

Best regards
Michel

Mit freundlichen Gruessen / kind regards

Michel-Alexandre Razafimahefa

Leica Camera AG
Customer Care
Am Leitz Park 5/ D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz+Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> / Michel.Razafimahefa@leica-camera.com<mailto:Michel.Razafimahefa@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Werden Sie Zeuge der Enthüllung der nächsten Generation von Leica Kameras.
Witness the unveiling of the next generation of Leica cameras.
http://www.leica-camera.com<http://www.leica-camera.com/>

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
[Das Bild wurde vom Absender entfernt.]

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
[Das Bild wurde vom Absender entfernt.]

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
[Das Bild wurde vom Absender entfernt.]

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
[Das Bild wurde vom Absender entfernt.]

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#5 · 2020-06-29T09:37:56Z
From: teeseewoo@gmail.com
To: Nadine.Coletta@leica-camera.com
Subject: Re: New order number 1105973 // AW: 1058152

Attachments named in the archive: image001.png; image002.jpg; image003.png; image004.jpg; ANGjdJ_mxjwAIt0bpkKOeOu8lgowp5lPR0I_ulzUojici-YPVaI5SFAL-iNnv-elJ-qRd3raBKgMy2Ka2EFu0XZZfnSh95nS-sZlmhu39PDxrn7g_jG1t5xSNvcA5Q6h623-PJvdEdkv2JiCa5gkUV1rd6xaZF1V3US_n-S_qNIbGUt9Hys6bJXFvYgMObKvqGrz-xG8z1wQKdWO9mRDXJiNwp27yv9kPf1uNEnhvwVLKkptAsGtGf8xGggrPZVXL7Plr8Loc-CBfILZ3aZPS2ikeAVGP5y1bUzoh62kJp-78gudPGa9LjETnjdCt2NQKIZGkkEC6K_r-nImbvy7NddtM8F7K1N0eghNmTzHTiGeP9sfWsakEeeC0xeiZoacHf5J3ImZFUzk20DvrAo6; ANGjdJ_LpA70AA0wRaXcwfbElAcY0fYT9ladbF

Dear Nadine Coletta,

I will try to bank transfer these 2 days.

for the link, it's about the promise of Leica, can you help us to show the
promise of Leica? it's about a company's integrity, and I hope you can the
management can take care of it.

many thanks
T.C

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06/29/20,
05:36:42 PM

Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2020年6月29日周一 下午5:06写道：

> Dear [Name],
>
> We offer 2 payment methods:
>
>
>
> 1) Bank transfer
>
> 2) Payment by credit card
>
>
>
> You´ll find the information on the last page of our cost estimate.
>
> Please fill it out and send us back via Email.
>
>
>
> [image: cid:image002.png@01D64E03.64122EF0]
>
>
>
> The link below seems to be out of date and is therefore inactive.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ***************************************************************
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Donnerstag, 25. Juni 2020 17:26
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>
> *Betreff:* Re: New order number 1105973 // AW: 1058152
>
>
>
> Dear Coletta, if I sign back the form, can you tell me how to pay?
>
>
>
> btw, can you tell me how can I reopen the following link?
>
>
>
>
> https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors
>
>
>
>
> yours,
>
> T.C
>
>
>
> [image: Das Bild wurde vom Absender entfernt. Mailtrack]
> <https://mailtrack.io/?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>
>
> Sender notified by
> Mailtrack
> <https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> 06/25/20,
> 11:26:05 PM
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2020年6月25日周四 下午5:27写道：
>
> Dear [Name],
>
>
>
> Please find attached the estimate according to my last email.
>
> In order to start with the repair, I kindly ask you to complete and send
> back the last page.
>
>
>
> Thank you in advance.
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com]
> *Gesendet:* Dienstag, 23. Juni 2020 15:15
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Dear Nadine,
>
>
>
> Yes, please.
>
>
>
> Yours,
>
> T.C
>
>
>
>
> Great News! Leica Announces Perm Fix for CCD Sensor Corrosion on
> M9/M9-P/MM/M-E Models
>
>
> http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/
>
>
>
>
> It’s been widely known for a long time now that the sensors on many M9
> models of Leica’s iconic Rangefinder have been found to corrode and
> substantially impede the quality output of the expensive cameras.
> Incredible news coming out of Germany is that Leica will be offering a free
> replacement service for the CCD sensors of cameras affected by this problem *as
> a goodwill arrangement.*
>
> This is an incredible announcement as these digital cameras first came out
> in 2009 – 6 Years Ago! I honestly foresee the values of these camera bodies
> going back up in value as they have gone down due to these reliability
> concerns and the hush nature of Leica in the past as it came to fixing the
> sensors.
>
> Here is the official statement from Leica (Source
> <http://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors>
> ):
>
> Important Information Concerning the CCD Sensors of the Leica M9 / M9-P /
> M Monochrom / M-E *In some cases, particularly when using the camera
> models Leica M9, M9-P, M Monochrom or M-E with smaller apertures (5.6-22),
> effects caused by corrosion of the sensor glass may be encountered. Leica
> offers a free replacement service for the CCD sensors of cameras affected
> by this problem as a goodwill arrangement. This goodwill arrangement
> applies regardless of the age of the camera and also covers sensors that
> have already been replaced in the past. Customers who have already been
> charged for the replacement of a sensor affected by this problem will
> receive a refund.*
>
> *We have now identified the problem and are currently concentrating our
> efforts on finding a permanent technical solution. The marks on images
> mentioned earlier are related to the properties of the CCD sensor. The
> sensors are equipped with a specially coated IR filter cover glass to
> ensure optimum imaging performance. Should this coating layer be damaged,
> corrosion effects that alter the filter surface may begin to appear after
> several years.*
>
> *The effect described does not affect the CMOS sensor of the Leica M (Typ
> 240). Should you be considering an upgrade from your camera to a Leica M or
> M-P (Typ 240), Customer Care would be pleased to make you an attractive
> offer following a check of your camera and under consideration of the model
> and its age.*
>
> *If the imaging quality of your camera gives cause for complaint in this
> respect, we recommend that you send it directly to Leica Customer Care or
> the authorized Customer Care department of your country’s Leica
> distributor. As longer waiting times may otherwise occur, the camera should
> only be sent to Customer Care after prior arrangement.*
>
> *Contact: Web site: *
> * http://en.leica-camera.com/Service-Support/Repair-Maintenance*
> <http://en.leica-camera.com/Service-Support/Repair-Maintenance>*.
> E-mail: **Customer.Care@leica-camera.com* <Customer.Care@leica-camera.com>*.
> Telephone: +49-6441-2080-189.*
>
> *For us, it is important that we offer only technically faultless
> products. We are therefore particularly sorry if the imaging quality of
> your camera should be adversely affected in any way. We hope that the
> goodwill arrangement we have decided upon will allow us to remedy the
> problem as soon as possible and rebuild and maintain the trust you have
> always placed in our brand.*
>
>
>
> [image: Das Bild wurde vom Absender entfernt. Mailtrack]
> <https://mailtrack.io/?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>
>
> Sender notified by
> Mailtrack
> <https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> 06/23/20,
> 09:14:16 PM
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2020年6月23日周二 下午8:54写道：
>
> Dear [Name],
>
>
>
> Yes, we still have to fix it.
>
> Shall we send you a new offer?
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com]
> *Gesendet:* Dienstag, 23. Juni 2020 14:52
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Dear Nadine,
>
>
>
> thanks for your reply. last time I have many emails with your staff, but
> sometime can not get any news back.
>
>
>
> last time you said all my leica had been fixed, so now the answer is all
> had not fixed right?
>
>
>
> looking forward to hearing from you.
>
>
>
> thanks again.
>
>
>
> Yours, T.C
>
> [image: Das Bild wurde vom Absender entfernt. Mailtrack]
> <https://mailtrack.io/?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>
>
> Sender notified by
> Mailtrack
> <https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> 06/23/20,
> 08:51:10 PM
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2020年6月23日周二 下午7:58写道：
>
> Dear [Name],
>
>
>
> As your contact, I will personally support you during the repair process.
>
> Please allow me to generate a new order number and a new cost estimate.
>
>
>
> You will receive a confirmation of receipt automatically, which contains
> the new order number followed by a cost estimate.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
> ****************************************************
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Montag, 22. Juni 2020 16:39
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Dear Nadine,
>
>
>
> There are many persons contact me from Leica Company, I'm not sure who I
> should contact to.
>
>
>
> last time you said all my Leica machine had been fixed, how's the
> situation now?
>
> [image: Das Bild wurde vom Absender entfernt. Mailtrack]
> <https://mailtrack.io/?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>
>
> Sender notified by
> Mailtrack
> <https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> 06/22/20,
> 10:38:27 PM
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2020年6月22日周一 下午8:10写道：
>
> Dear [Name],
>
>
>
> As we never received any response despite of several reminders has been
> sent to you,
>
> we will return your equipment unaltered back to your Hong Kong address.
>
>
>
> In case you wish a repair, we would generate a new order number and a new
> cost estimate,
>
> which you kindly need to confirm officially.
>
>
>
> Please let us know how to proceed.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ***************************************************************
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Mittwoch, 17. Juni 2020 09:26
> *An:* Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Dear Nicolas,
>
>
>
> Thanks for your reply, take your time.
>
>
>
> I want to confirm again is both the 2 Leica (include the M9 ccd) and lens
> all problems fix?
>
>
>
> Many many thanks.
>
>
>
> On Wed, Jun 17, 2020 at 1:47 PM Kaufmann, Nicolas <
> Nicolas.Kaufmann@leica-camera.com> wrote:
>
> Dear [Name]
>
>
>
> Thank you for the address. We will ship the camera out and send you a
> tracking number, as soon as the package leaves our goods issue.
>
>
>
> Have a nice day!
>
>
>
> All my best
>
> Nicolas
>
>
>
> Mit freundlichen Grüßen| kind regards
>
>
>
> Nicolas Kaufmann
>
>
>
> Leica Camera AG | Customer Care
> Am Leitz-Park 5 | D-35578 Wetzlar | Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
>
> www.leica-camera.com | nicolas.kaufmann@leica-camera.com
>
> Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490
>
>
>
> [image: cid:image001.png@01CFFF4E.4C0CC130]
>
>
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com]
> *Gesendet:* Dienstag, 16. Juni 2020 11:05
> *An:* Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Dear Nicolas,
>
> thanks for your reply. and Thanks for all the Leica body and Lens fixed.
>
>
>
> my address is: Flat F, 49/F, Tower M9, Yoho Midtown, No.9 Yuen Long Steet,
> N.T, Hong Kong
>
> My mobile number: +852 69848888
>
>
>
> many thanks.
>
>
>
> Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com> 于2020年6月16日周二 下午4:07
> 写道：
>
> Dear [Name]
>
>
>
> We completed the repairs. The camera is all fixed now. Please send me your
> office address. We will ship the camera to Hong Kong as you wish.
>
>
>
> All my best
>
> Nicolas
>
>
>
> Mit freundlichen Grüßen| kind regards
>
>
>
> Nicolas Kaufmann
>
>
>
> Leica Camera AG | Customer Care
> Am Leitz-Park 5 | D-35578 Wetzlar | Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
>
> www.leica-camera.com | nicolas.kaufmann@leica-camera.com
>
> Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490
>
>
>
> [image: cid:image001.png@01CFFF4E.4C0CC130]
>
>
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com]
> *Gesendet:* Montag, 15. Juni 2020 19:37
> *An:* Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Hi, Nicolas,
>
>
>
> I want to know how's my leica's fix?
>
> if you already fix it, can you sent it to HK?
>
>
>
> many thanks.
>
>
>
> Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com> 于2020年6月15日周一 下午3:57
> 写道：
>
> Dear Mr. Wu
>
>
>
> Thank you for your e-mail.
>
>
>
> I’m Michel’s colleague, Nicolas Kaufmann. He is out of office at the
> moment.
>
>
>
> Could you please send me your office address? I wasn’t involved in the
> last repair order, I want to make sure to use the correct address.
>
>
>
> All my best
>
> Nicolas
>
>
>
> Mit freundlichen Grüßen| kind regards
>
>
>
> Nicolas Kaufmann
>
>
>
> Leica Camera AG | Customer Care
> Am Leitz-Park 5 | D-35578 Wetzlar | Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
>
> www.leica-camera.com | nicolas.kaufmann@leica-camera.com
>
> Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490
>
>
>
> [image: cid:image001.png@01CFFF4E.4C0CC130]
>
>
>
>
>
>
>
> *Von:* [Name]
> *Gesendet:* Freitag, 12. Juni 2020 17:18:12 (UTC+01:00) Amsterdam,
> Berlin, Bern, Rom, Stockholm, Wien
> *An:* Razafimahefa, Michel
> *Betreff:* Re: 1058152
>
> Dear Machel , how's the repair going on? what have you repair?
>
>
>
> can you sent it to Hong Kong leica office like last time?
>
>
>
> looking for your reply, many thanks.
>
>
>
> Razafimahefa, Michel <Michel.Razafimahefa@leica-camera.com> 于2020年6月12日周五
> 下午10:45写道：
>
> Dear Mr. Wu,
>
> your repair order is ready.
>
> Due to Covid 19 is a pick up in our Customer Care not possible at the
> moment, but you can pick it up in our Leica Store just on the other side of
> the street.
>
> Otherwise, please tell me an address in the European community, where we
> can send it.
>
>
>
> Have a great day
>
>
>
> Best regards
>
> Michel
>
>
>
>
>
> Mit freundlichen Gruessen / kind regards
>
>
>
> Michel-Alexandre Razafimahefa
>
>
>
> Leica Camera AG
>
> Customer Care
>
> Am Leitz Park 5/ D-35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz+Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
>
> www.leica-camera.com / Michel.Razafimahefa@leica-camera.com
>
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> Werden Sie Zeuge der Enthüllung der nächsten Generation von Leica Kameras.
> Witness the unveiling of the next generation of Leica cameras.
> http://www.leica-camera.com
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> [image: Das Bild wurde vom Absender entfernt.]
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> [image: Das Bild wurde vom Absender entfernt.]
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> [image: Das Bild wurde vom Absender entfernt.]
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> [image: Das Bild wurde vom Absender entfernt.]
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>

#6 · 2020-06-30T06:42:36Z
From: Nadine.Coletta@leica-camera.com
To: teeseewoo@gmail.com
Subject: WG: New order number 1105973 // AW: 1058152

Attachments named in the archive: image001.jpg; image002.png; image003.png; image004.jpg; ANGjdJ88pClqOeBKu5okfzeVvGKln46Dp2A0XfMdnrwa7SyY6WGgJ79x7zmbi9p4o-aFAtb6Ro4FlsT6iFfl1s48pVLT4TNENpnNV1lAkwjG9EGAxFaj5hirbOK8gONHGPGkNRFGI3KDWCTrtsmQu2el4afBV6kjAuGzdJZEyBWjKOo3EDdoldisu2wUWMmKoYTACtwanwlIM_7WwEvsiomx5M88o03pCu5Hb2TrlS8coXiX1xGaOn71a9CFCB_th_7TjpTzb29a0dfn5yP2I3NOx1VFFZxzKDAHEqKKe0XjVhgILA6UDLzK9iegHEiDdVzrOYAYX7nB06oIJiBDvvyy3BCt5-ANVx_3e3rDgNC-IPwnwy5KCjjLsB2-tWN_FBUf2DBoOWGytsjf5Awu; ANGjdJ9MAcxLdU2ZH18ULWyyn76Xq5Yl1-Le25

Dear [Name],
Please be so kind and fill out the last page of the estimate.
We need this signed page as confirmation for the repair service.

Concerning the M9 corrosion issue, please refer to the previous email from our general manager.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

**************************************************************
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2020 11:38
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>
Betreff: Re: New order number 1105973 // AW: 1058152

Dear Nadine Coletta,

I will try to bank transfer these 2 days.

for the link, it's about the promise of Leica, can you help us to show the promise of Leica? it's about a company's integrity, and I hope you can the management can take care of it.

many thanks
T.C
[Das Bild wurde vom Absender entfernt. Mailtrack]<https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>

Sender notified by
Mailtrack<https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> 06/29/20, 05:36:42 PM

Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2020年6月29日周一 下午5:06写道：
Dear [Name],
We offer 2 payment methods:

1) Bank transfer
2) Payment by credit card

You´ll find the information on the last page of our cost estimate.
Please fill it out and send us back via Email.

[cid:image002.png@01D64E03.64122EF0]

The link below seems to be out of date and is therefore inactive.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

***************************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2020 17:26
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>
Betreff: Re: New order number 1105973 // AW: 1058152

Dear Coletta, if I sign back the form, can you tell me how to pay?

btw, can you tell me how can I reopen the following link?

https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors

yours,
T.C

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Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2020年6月25日周四 下午5:27写道：
Dear [Name],

Please find attached the estimate according to my last email.
In order to start with the repair, I kindly ask you to complete and send back the last page.

Thank you in advance.
Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Dienstag, 23. Juni 2020 15:15
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>
Betreff: Re: 1058152

Dear Nadine,

Yes, please.

Yours,
T.C

Great News! Leica Announces Perm Fix for CCD Sensor Corrosion on M9/M9-P/MM/M-E Models
http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/

It’s been widely known for a long time now that the sensors on many M9 models of Leica’s iconic Rangefinder have been found to corrode and substantially impede the quality output of the expensive cameras. Incredible news coming out of Germany is that Leica will be offering a free replacement service for the CCD sensors of cameras affected by this problem as a goodwill arrangement.

This is an incredible announcement as these digital cameras first came out in 2009 – 6 Years Ago! I honestly foresee the values of these camera bodies going back up in value as they have gone down due to these reliability concerns and the hush nature of Leica in the past as it came to fixing the sensors.

Here is the official statement from Leica (Source<http://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors>):

Important Information Concerning the CCD Sensors of the Leica M9 / M9-P / M Monochrom / M-E
In some cases, particularly when using the camera models Leica M9, M9-P, M Monochrom or M-E with smaller apertures (5.6-22), effects caused by corrosion of the sensor glass may be encountered. Leica offers a free replacement service for the CCD sensors of cameras affected by this problem as a goodwill arrangement. This goodwill arrangement applies regardless of the age of the camera and also covers sensors that have already been replaced in the past. Customers who have already been charged for the replacement of a sensor affected by this problem will receive a refund.

We have now identified the problem and are currently concentrating our efforts on finding a permanent technical solution. The marks on images mentioned earlier are related to the properties of the CCD sensor. The sensors are equipped with a specially coated IR filter cover glass to ensure optimum imaging performance. Should this coating layer be damaged, corrosion effects that alter the filter surface may begin to appear after several years.

The effect described does not affect the CMOS sensor of the Leica M (Typ 240). Should you be considering an upgrade from your camera to a Leica M or M-P (Typ 240), Customer Care would be pleased to make you an attractive offer following a check of your camera and under consideration of the model and its age.

If the imaging quality of your camera gives cause for complaint in this respect, we recommend that you send it directly to Leica Customer Care or the authorized Customer Care department of your country’s Leica distributor. As longer waiting times may otherwise occur, the camera should only be sent to Customer Care after prior arrangement.

Contact: Web site: http://en.leica-camera.com/Service-Support/Repair-Maintenance<http://en.leica-camera.com/Service-Support/Repair-Maintenance>. E-mail: Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>. Telephone: +49-6441-2080-189.

For us, it is important that we offer only technically faultless products. We are therefore particularly sorry if the imaging quality of your camera should be adversely affected in any way. We hope that the goodwill arrangement we have decided upon will allow us to remedy the problem as soon as possible and rebuild and maintain the trust you have always placed in our brand.

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Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2020年6月23日周二 下午8:54写道：
Dear [Name],

Yes, we still have to fix it.
Shall we send you a new offer?

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Dienstag, 23. Juni 2020 14:52
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>
Betreff: Re: 1058152

Dear Nadine,

thanks for your reply. last time I have many emails with your staff, but sometime can not get any news back.

last time you said all my leica had been fixed, so now the answer is all had not fixed right?

looking forward to hearing from you.

thanks again.

Yours, T.C
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Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2020年6月23日周二 下午7:58写道：
Dear [Name],

As your contact, I will personally support you during the repair process.
Please allow me to generate a new order number and a new cost estimate.

You will receive a confirmation of receipt automatically, which contains the new order number followed by a cost estimate.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
****************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 22. Juni 2020 16:39
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>
Betreff: Re: 1058152

Dear Nadine,

There are many persons contact me from Leica Company, I'm not sure who I should contact to.

last time you said all my Leica machine had been fixed, how's the situation now?
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Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2020年6月22日周一 下午8:10写道：
Dear [Name],

As we never received any response despite of several reminders has been sent to you,
we will return your equipment unaltered back to your Hong Kong address.

In case you wish a repair, we would generate a new order number and a new cost estimate,
which you kindly need to confirm officially.

Please let us know how to proceed.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

*************************************************************
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 17. Juni 2020 09:26
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Dear Nicolas,

Thanks for your reply, take your time.

I want to confirm again is both the 2 Leica (include the M9 ccd) and lens all problems fix?

Many many thanks.

On Wed, Jun 17, 2020 at 1:47 PM Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> wrote:
Dear [Name]

Thank you for the address. We will ship the camera out and send you a tracking number, as soon as the package leaves our goods issue.

Have a nice day!

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Dienstag, 16. Juni 2020 11:05
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Dear Nicolas,
thanks for your reply. and Thanks for all the Leica body and Lens fixed.

my address is: Flat F, 49/F, Tower M9, Yoho Midtown, No.9 Yuen Long Steet, N.T, Hong Kong
My mobile number: +852 69848888

many thanks.

Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> 于2020年6月16日周二 下午4:07写道：
Dear [Name]

We completed the repairs. The camera is all fixed now. Please send me your office address. We will ship the camera to Hong Kong as you wish.

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Montag, 15. Juni 2020 19:37
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Hi, Nicolas,

I want to know how's my leica's fix?
if you already fix it, can you sent it to HK?

many thanks.

Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> 于2020年6月15日周一 下午3:57写道：
Dear Mr. Wu

Thank you for your e-mail.

I’m Michel’s colleague, Nicolas Kaufmann. He is out of office at the moment.

Could you please send me your office address? I wasn’t involved in the last repair order, I want to make sure to use the correct address.

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name]
Gesendet: Freitag, 12. Juni 2020 17:18:12 (UTC+01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien
An: Razafimahefa, Michel
Betreff: Re: 1058152
Dear Machel , how's the repair going on? what have you repair?

can you sent it to Hong Kong leica office like last time?

looking for your reply, many thanks.

Razafimahefa, Michel <Michel.Razafimahefa@leica-camera.com<mailto:Michel.Razafimahefa@leica-camera.com>> 于2020年6月12日周五 下午10:45写道：
Dear Mr. Wu,
your repair order is ready.
Due to Covid 19 is a pick up in our Customer Care not possible at the moment, but you can pick it up in our Leica Store just on the other side of the street.
Otherwise, please tell me an address in the European community, where we can send it.

Have a great day

Best regards
Michel

Mit freundlichen Gruessen / kind regards

Michel-Alexandre Razafimahefa

Leica Camera AG
Customer Care
Am Leitz Park 5/ D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz+Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> / Michel.Razafimahefa@leica-camera.com<mailto:Michel.Razafimahefa@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Werden Sie Zeuge der Enthüllung der nächsten Generation von Leica Kameras.
Witness the unveiling of the next generation of Leica cameras.
http://www.leica-camera.com<http://www.leica-camera.com/>

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
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Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
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Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
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Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
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Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
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Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

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#7 · 2020-06-30T07:06:15Z
From: teeseewoo@gmail.com
To: Nadine.Coletta@leica-camera.com
Subject: Re: New order number 1105973 // AW: 1058152

Attachments named in the archive: image002.png; image001.jpg; image003.png; image004.jpg; IMG_5055.jpg; ANGjdJ-yKG4Ijz0HpZI1bjKsvr91bmCSXcf1qdWWLRs-UJzoNNJlbNlPpsl1YrdzA0n5fTBzYlyNZb9KZZMCBMX6Hqv12yZizUCPCyyjE8CEmdj2H9ezc118rs7ZaF9bGCyZO65y2D2kIJa1HqJ35JB81tJ5h888pizoL7sdqwWvR1HyKSnkrnrxcRY3t79u_wgaRP_hKF__ptWO2htDaDbxKBrwCYGxYyP_c8E4SQ; ANGjdJ-e2pO9BDchNpWWtwsT5gGjXBh0MgCpbd_6cZRAoJHdmOWuAT5kRPOj1wJUkewtw0FHIBhag6VYoq1VI-9ONRQCC3PuU317MXNESyF7ebTa-nA4MfHl8eQbtEOrNJyJlZtPP6PVCD8xk5i4O8bO-1saF8JsYyGjmAw9FuR36Tie0Cr2io9Ek2si913YQP

Please see the attachment.

And can you tell me who’s the general mangers email reply, I did not
received the reply from the Gm yet

On Tue, Jun 30, 2020 at 2:42 PM Coletta, Nadine <
Nadine.Coletta@leica-camera.com> wrote:

> Dear [Name],
>
> Please be so kind and fill out the last page of the estimate.
>
> We need this signed page as confirmation for the repair service.
>
>
>
> Concerning the M9 corrosion issue, please refer to the previous email from
> our general manager.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5,+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> **************************************************************
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Montag, 29. Juni 2020 11:38
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>
> *Betreff:* Re: New order number 1105973 // AW: 1058152
>
>
>
> Dear Nadine Coletta,
>
> I will try to bank transfer these 2 days.
>
>
>
> for the link, it's about the promise of Leica, can you help us to show the
> promise of Leica? it's about a company's integrity, and I hope you can the
> management can take care of it.
>
>
>
> many thanks
>
> T.C
>
> [image: Das Bild wurde vom Absender entfernt. Mailtrack]
> <https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>
>
> Sender notified by
> Mailtrack
> <https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> 06/29/20,
> 05:36:42 PM
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2020年6月29日周一 下午5:06写道：
>
> Dear [Name],
>
> We offer 2 payment methods:
>
>
>
> 1) Bank transfer
>
> 2) Payment by credit card
>
>
>
> You´ll find the information on the last page of our cost estimate.
>
> Please fill it out and send us back via Email.
>
>
>
> [image: cid:image002.png@01D64E03.64122EF0]
>
>
>
> The link below seems to be out of date and is therefore inactive.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5,+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ***************************************************************
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Donnerstag, 25. Juni 2020 17:26
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>
> *Betreff:* Re: New order number 1105973 // AW: 1058152
>
>
>
> Dear Coletta, if I sign back the form, can you tell me how to pay?
>
>
>
> btw, can you tell me how can I reopen the following link?
>
>
>
>
> https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors
>
>
>
>
> yours,
>
> T.C
>
>
>
> [image: Das Bild wurde vom Absender entfernt. Mailtrack]
> <https://mailtrack.io/?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>
>
> Sender notified by
> Mailtrack
> <https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> 06/25/20,
> 11:26:05 PM
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2020年6月25日周四 下午5:27写道：
>
> Dear [Name],
>
>
>
> Please find attached the estimate according to my last email.
>
> In order to start with the repair, I kindly ask you to complete and send
> back the last page.
>
>
>
> Thank you in advance.
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5,+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com]
> *Gesendet:* Dienstag, 23. Juni 2020 15:15
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Dear Nadine,
>
>
>
> Yes, please.
>
>
>
> Yours,
>
> T.C
>
>
>
>
> Great News! Leica Announces Perm Fix for CCD Sensor Corrosion on
> M9/M9-P/MM/M-E Models
>
>
> http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/
>
>
>
>
> It’s been widely known for a long time now that the sensors on many M9
> models of Leica’s iconic Rangefinder have been found to corrode and
> substantially impede the quality output of the expensive cameras.
> Incredible news coming out of Germany is that Leica will be offering a free
> replacement service for the CCD sensors of cameras affected by this problem *as
> a goodwill arrangement.*
>
> This is an incredible announcement as these digital cameras first came out
> in 2009 – 6 Years Ago! I honestly foresee the values of these camera bodies
> going back up in value as they have gone down due to these reliability
> concerns and the hush nature of Leica in the past as it came to fixing the
> sensors.
>
> Here is the official statement from Leica (Source
> <http://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors>
> ):
>
> Important Information Concerning the CCD Sensors of the Leica M9 / M9-P /
> M Monochrom / M-E *In some cases, particularly when using the camera
> models Leica M9, M9-P, M Monochrom or M-E with smaller apertures (5.6-22),
> effects caused by corrosion of the sensor glass may be encountered. Leica
> offers a free replacement service for the CCD sensors of cameras affected
> by this problem as a goodwill arrangement. This goodwill arrangement
> applies regardless of the age of the camera and also covers sensors that
> have already been replaced in the past. Customers who have already been
> charged for the replacement of a sensor affected by this problem will
> receive a refund.*
>
> *We have now identified the problem and are currently concentrating our
> efforts on finding a permanent technical solution. The marks on images
> mentioned earlier are related to the properties of the CCD sensor. The
> sensors are equipped with a specially coated IR filter cover glass to
> ensure optimum imaging performance. Should this coating layer be damaged,
> corrosion effects that alter the filter surface may begin to appear after
> several years.*
>
> *The effect described does not affect the CMOS sensor of the Leica M (Typ
> 240). Should you be considering an upgrade from your camera to a Leica M or
> M-P (Typ 240), Customer Care would be pleased to make you an attractive
> offer following a check of your camera and under consideration of the model
> and its age.*
>
> *If the imaging quality of your camera gives cause for complaint in this
> respect, we recommend that you send it directly to Leica Customer Care or
> the authorized Customer Care department of your country’s Leica
> distributor. As longer waiting times may otherwise occur, the camera should
> only be sent to Customer Care after prior arrangement.*
>
> *Contact: Web site: *
> * http://en.leica-camera.com/Service-Support/Repair-Maintenance*
> <http://en.leica-camera.com/Service-Support/Repair-Maintenance>*.
> E-mail: **Customer.Care@leica-camera.com* <Customer.Care@leica-camera.com>*.
> Telephone: +49-6441-2080-189.*
>
> *For us, it is important that we offer only technically faultless
> products. We are therefore particularly sorry if the imaging quality of
> your camera should be adversely affected in any way. We hope that the
> goodwill arrangement we have decided upon will allow us to remedy the
> problem as soon as possible and rebuild and maintain the trust you have
> always placed in our brand.*
>
>
>
> [image: Das Bild wurde vom Absender entfernt. Mailtrack]
> <https://mailtrack.io/?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>
>
> Sender notified by
> Mailtrack
> <https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> 06/23/20,
> 09:14:16 PM
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2020年6月23日周二 下午8:54写道：
>
> Dear [Name],
>
>
>
> Yes, we still have to fix it.
>
> Shall we send you a new offer?
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5,+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com]
> *Gesendet:* Dienstag, 23. Juni 2020 14:52
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Dear Nadine,
>
>
>
> thanks for your reply. last time I have many emails with your staff, but
> sometime can not get any news back.
>
>
>
> last time you said all my leica had been fixed, so now the answer is all
> had not fixed right?
>
>
>
> looking forward to hearing from you.
>
>
>
> thanks again.
>
>
>
> Yours, T.C
>
> [image: Das Bild wurde vom Absender entfernt. Mailtrack]
> <https://mailtrack.io/?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>
>
> Sender notified by
> Mailtrack
> <https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> 06/23/20,
> 08:51:10 PM
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2020年6月23日周二 下午7:58写道：
>
> Dear [Name],
>
>
>
> As your contact, I will personally support you during the repair process.
>
> Please allow me to generate a new order number and a new cost estimate.
>
>
>
> You will receive a confirmation of receipt automatically, which contains
> the new order number followed by a cost estimate.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5,+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
> ****************************************************
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Montag, 22. Juni 2020 16:39
> *An:* Coletta, Nadine <Nadine.Coletta@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Dear Nadine,
>
>
>
> There are many persons contact me from Leica Company, I'm not sure who I
> should contact to.
>
>
>
> last time you said all my Leica machine had been fixed, how's the
> situation now?
>
> [image: Das Bild wurde vom Absender entfernt. Mailtrack]
> <https://mailtrack.io/?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&>
>
> Sender notified by
> Mailtrack
> <https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&> 06/22/20,
> 10:38:27 PM
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2020年6月22日周一 下午8:10写道：
>
> Dear [Name],
>
>
>
> As we never received any response despite of several reminders has been
> sent to you,
>
> we will return your equipment unaltered back to your Hong Kong address.
>
>
>
> In case you wish a repair, we would generate a new order number and a new
> cost estimate,
>
> which you kindly need to confirm officially.
>
>
>
> Please let us know how to proceed.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5,+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ***************************************************************
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com <teeseewoo@gmail.com>]
> *Gesendet:* Mittwoch, 17. Juni 2020 09:26
> *An:* Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Dear Nicolas,
>
>
>
> Thanks for your reply, take your time.
>
>
>
> I want to confirm again is both the 2 Leica (include the M9 ccd) and lens
> all problems fix?
>
>
>
> Many many thanks.
>
>
>
> On Wed, Jun 17, 2020 at 1:47 PM Kaufmann, Nicolas <
> Nicolas.Kaufmann@leica-camera.com> wrote:
>
> Dear [Name]
>
>
>
> Thank you for the address. We will ship the camera out and send you a
> tracking number, as soon as the package leaves our goods issue.
>
>
>
> Have a nice day!
>
>
>
> All my best
>
> Nicolas
>
>
>
> Mit freundlichen Grüßen| kind regards
>
>
>
> Nicolas Kaufmann
>
>
>
> Leica Camera AG | Customer Care
> Am Leitz-Park 5 | D-35578 Wetzlar | Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
>
> www.leica-camera.com | nicolas.kaufmann@leica-camera.com
>
> Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490
>
>
>
> [image: cid:image001.png@01CFFF4E.4C0CC130]
>
>
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com]
> *Gesendet:* Dienstag, 16. Juni 2020 11:05
> *An:* Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Dear Nicolas,
>
> thanks for your reply. and Thanks for all the Leica body and Lens fixed.
>
>
>
> my address is: Flat F, 49/F, Tower M9, Yoho Midtown, No.9 Yuen Long Steet,
> N.T, Hong Kong
>
> My mobile number: +852 69848888
>
>
>
> many thanks.
>
>
>
> Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com> 于2020年6月16日周二 下午4:07
> 写道：
>
> Dear [Name]
>
>
>
> We completed the repairs. The camera is all fixed now. Please send me your
> office address. We will ship the camera to Hong Kong as you wish.
>
>
>
> All my best
>
> Nicolas
>
>
>
> Mit freundlichen Grüßen| kind regards
>
>
>
> Nicolas Kaufmann
>
>
>
> Leica Camera AG | Customer Care
> Am Leitz-Park 5 | D-35578 Wetzlar | Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
>
> www.leica-camera.com | nicolas.kaufmann@leica-camera.com
>
> Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490
>
>
>
> [image: cid:image001.png@01CFFF4E.4C0CC130]
>
>
>
>
>
> *Von:* [Name] [mailto:teeseewoo@gmail.com]
> *Gesendet:* Montag, 15. Juni 2020 19:37
> *An:* Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com>
> *Betreff:* Re: 1058152
>
>
>
> Hi, Nicolas,
>
>
>
> I want to know how's my leica's fix?
>
> if you already fix it, can you sent it to HK?
>
>
>
> many thanks.
>
>
>
> Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com> 于2020年6月15日周一 下午3:57
> 写道：
>
> Dear Mr. Wu
>
>
>
> Thank you for your e-mail.
>
>
>
> I’m Michel’s colleague, Nicolas Kaufmann. He is out of office at the
> moment.
>
>
>
> Could you please send me your office address? I wasn’t involved in the
> last repair order, I want to make sure to use the correct address.
>
>
>
> All my best
>
> Nicolas
>
>
>
> Mit freundlichen Grüßen| kind regards
>
>
>
> Nicolas Kaufmann
>
>
>
> Leica Camera AG | Customer Care
> Am Leitz-Park 5 | D-35578 Wetzlar | Germany
> <https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
>
> www.leica-camera.com | nicolas.kaufmann@leica-camera.com
>
> Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490
>
>
>
> [image: cid:image001.png@01CFFF4E.4C0CC130]
>
>
>
>
>
>
>
> *Von:* [Name]
> *Gesendet:* Freitag, 12. Juni 2020 17:18:12 (UTC+01:00) Amsterdam,
> Berlin, Bern, Rom, Stockholm, Wien
> *An:* Razafimahefa, Michel
> *Betreff:* Re: 1058152
>
> Dear Machel , how's the repair going on? what have you repair?
>
>
>
> can you sent it to Hong Kong leica office like last time?
>
>
>
> looking for your reply, many thanks.
>
>
>
> Razafimahefa, Michel <Michel.Razafimahefa@leica-camera.com> 于2020年6月12日周五
> 下午10:45写道：
>
> Dear Mr. Wu,
>
> your repair order is ready.
>
> Due to Covid 19 is a pick up in our Customer Care not possible at the
> moment, but you can pick it up in our Leica Store just on the other side of
> the street.
>
> Otherwise, please tell me an address in the European community, where we
> can send it.
>
>
>
> Have a great day
>
>
>
> Best regards
>
> Michel
>
>
>
>
>
> Mit freundlichen Gruessen / kind regards
>
>
>
> Michel-Alexandre Razafimahefa
>
>
>
> Leica Camera AG
>
> Customer Care
>
> Am Leitz Park 5/ D-35578 Wetzlar / Germany
> <https://www.google.com/maps/search/Am+Leitz+Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
>
> www.leica-camera.com / Michel.Razafimahefa@leica-camera.com
>
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> Werden Sie Zeuge der Enthüllung der nächsten Generation von Leica Kameras.
> Witness the unveiling of the next generation of Leica cameras.
> http://www.leica-camera.com
>
>
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> [image: Das Bild wurde vom Absender entfernt.]
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> [image: Das Bild wurde vom Absender entfernt.]
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> [image: Das Bild wurde vom Absender entfernt.]
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> [image: Das Bild wurde vom Absender entfernt.]
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> [image: Das Bild wurde vom Absender entfernt.]
>
> *Leica Camera AG* | Registergericht | District Court of Wetzlar: HRB966
> *Vorstand* | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch | Dr. Thomas Riegler
> *Aufsichtsratsvorsitzender* | Chairman of the Supervisory Board: Dr.
> Andreas Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>

#8 · 2020-06-30T07:16:18Z
From: Nadine.Coletta@leica-camera.com
To: teeseewoo@gmail.com
Subject: WG: New order number 1105973 // AW: 1058152

Attachments named in the archive: image002.png; image001.jpg; image003.png; image004.jpg; IMG_5055.jpg; AW: Leica CEO Matthias Halch deleted the evidence.eml; image001.png; image002.jpg; image003.jpg; image004.jpg; image005.jpg; image006.jpg; AW: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide..eml; ANGjdJ-Ew7Nx5hczRKsWbS-DAtOclkyYhIZGTA1c588-nuRbVa-QfDYvrmXd78t2R_fJmjN9QslppKftZPAILXsc8ewhOzoQzO4qRNOhKx-58X4bVvi3B1OI0jX15B6q4mO_VDYxnYV

Thank you for the repair confirmation.

Attached you´ll find the email exchange.
Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 30. Juni 2020 09:06
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com>
Betreff: Re: New order number 1105973 // AW: 1058152

[cid:173040b58332c25065f5]
Please see the attachment.

And can you tell me who’s the general mangers email reply, I did not received the reply from the Gm yet

On Tue, Jun 30, 2020 at 2:42 PM Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> wrote:
Dear [Name],
Please be so kind and fill out the last page of the estimate.
We need this signed page as confirmation for the repair service.

Concerning the M9 corrosion issue, please refer to the previous email from our general manager.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz-Park+5,+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

**************************************************************
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 29. Juni 2020 11:38
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>
Betreff: Re: New order number 1105973 // AW: 1058152

Dear Nadine Coletta,

I will try to bank transfer these 2 days.

for the link, it's about the promise of Leica, can you help us to show the promise of Leica? it's about a company's integrity, and I hope you can the management can take care of it.

many thanks
T.C
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Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2020年6月29日周一 下午5:06写道：
Dear [Name],
We offer 2 payment methods:

1) Bank transfer
2) Payment by credit card

You´ll find the information on the last page of our cost estimate.
Please fill it out and send us back via Email.

[cid:image002.png@01D64E03.64122EF0]

The link below seems to be out of date and is therefore inactive.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz-Park+5,+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

***************************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 25. Juni 2020 17:26
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>
Betreff: Re: New order number 1105973 // AW: 1058152

Dear Coletta, if I sign back the form, can you tell me how to pay?

btw, can you tell me how can I reopen the following link?

https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors

yours,
T.C

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Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2020年6月25日周四 下午5:27写道：
Dear [Name],

Please find attached the estimate according to my last email.
In order to start with the repair, I kindly ask you to complete and send back the last page.

Thank you in advance.
Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz-Park+5,+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Dienstag, 23. Juni 2020 15:15
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>
Betreff: Re: 1058152

Dear Nadine,

Yes, please.

Yours,
T.C

Great News! Leica Announces Perm Fix for CCD Sensor Corrosion on M9/M9-P/MM/M-E Models
http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/

It’s been widely known for a long time now that the sensors on many M9 models of Leica’s iconic Rangefinder have been found to corrode and substantially impede the quality output of the expensive cameras. Incredible news coming out of Germany is that Leica will be offering a free replacement service for the CCD sensors of cameras affected by this problem as a goodwill arrangement.

This is an incredible announcement as these digital cameras first came out in 2009 – 6 Years Ago! I honestly foresee the values of these camera bodies going back up in value as they have gone down due to these reliability concerns and the hush nature of Leica in the past as it came to fixing the sensors.

Here is the official statement from Leica (Source<http://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors>):

Important Information Concerning the CCD Sensors of the Leica M9 / M9-P / M Monochrom / M-E
In some cases, particularly when using the camera models Leica M9, M9-P, M Monochrom or M-E with smaller apertures (5.6-22), effects caused by corrosion of the sensor glass may be encountered. Leica offers a free replacement service for the CCD sensors of cameras affected by this problem as a goodwill arrangement. This goodwill arrangement applies regardless of the age of the camera and also covers sensors that have already been replaced in the past. Customers who have already been charged for the replacement of a sensor affected by this problem will receive a refund.

We have now identified the problem and are currently concentrating our efforts on finding a permanent technical solution. The marks on images mentioned earlier are related to the properties of the CCD sensor. The sensors are equipped with a specially coated IR filter cover glass to ensure optimum imaging performance. Should this coating layer be damaged, corrosion effects that alter the filter surface may begin to appear after several years.

The effect described does not affect the CMOS sensor of the Leica M (Typ 240). Should you be considering an upgrade from your camera to a Leica M or M-P (Typ 240), Customer Care would be pleased to make you an attractive offer following a check of your camera and under consideration of the model and its age.

If the imaging quality of your camera gives cause for complaint in this respect, we recommend that you send it directly to Leica Customer Care or the authorized Customer Care department of your country’s Leica distributor. As longer waiting times may otherwise occur, the camera should only be sent to Customer Care after prior arrangement.

Contact: Web site: http://en.leica-camera.com/Service-Support/Repair-Maintenance<http://en.leica-camera.com/Service-Support/Repair-Maintenance>. E-mail: Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>. Telephone: +49-6441-2080-189.

For us, it is important that we offer only technically faultless products. We are therefore particularly sorry if the imaging quality of your camera should be adversely affected in any way. We hope that the goodwill arrangement we have decided upon will allow us to remedy the problem as soon as possible and rebuild and maintain the trust you have always placed in our brand.

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Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2020年6月23日周二 下午8:54写道：
Dear [Name],

Yes, we still have to fix it.
Shall we send you a new offer?

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz-Park+5,+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Dienstag, 23. Juni 2020 14:52
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>
Betreff: Re: 1058152

Dear Nadine,

thanks for your reply. last time I have many emails with your staff, but sometime can not get any news back.

last time you said all my leica had been fixed, so now the answer is all had not fixed right?

looking forward to hearing from you.

thanks again.

Yours, T.C
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Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2020年6月23日周二 下午7:58写道：
Dear [Name],

As your contact, I will personally support you during the repair process.
Please allow me to generate a new order number and a new cost estimate.

You will receive a confirmation of receipt automatically, which contains the new order number followed by a cost estimate.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz-Park+5,+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
****************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 22. Juni 2020 16:39
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>
Betreff: Re: 1058152

Dear Nadine,

There are many persons contact me from Leica Company, I'm not sure who I should contact to.

last time you said all my Leica machine had been fixed, how's the situation now?
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Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2020年6月22日周一 下午8:10写道：
Dear [Name],

As we never received any response despite of several reminders has been sent to you,
we will return your equipment unaltered back to your Hong Kong address.

In case you wish a repair, we would generate a new order number and a new cost estimate,
which you kindly need to confirm officially.

Please let us know how to proceed.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti
Nadine Coletta
Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz-Park+5,+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

*************************************************************
Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Mittwoch, 17. Juni 2020 09:26
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Dear Nicolas,

Thanks for your reply, take your time.

I want to confirm again is both the 2 Leica (include the M9 ccd) and lens all problems fix?

Many many thanks.

On Wed, Jun 17, 2020 at 1:47 PM Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> wrote:
Dear [Name]

Thank you for the address. We will ship the camera out and send you a tracking number, as soon as the package leaves our goods issue.

Have a nice day!

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Dienstag, 16. Juni 2020 11:05
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Dear Nicolas,
thanks for your reply. and Thanks for all the Leica body and Lens fixed.

my address is: Flat F, 49/F, Tower M9, Yoho Midtown, No.9 Yuen Long Steet, N.T, Hong Kong
My mobile number: +852 69848888

many thanks.

Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> 于2020年6月16日周二 下午4:07写道：
Dear [Name]

We completed the repairs. The camera is all fixed now. Please send me your office address. We will ship the camera to Hong Kong as you wish.

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name] [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
Gesendet: Montag, 15. Juni 2020 19:37
An: Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>>
Betreff: Re: 1058152

Hi, Nicolas,

I want to know how's my leica's fix?
if you already fix it, can you sent it to HK?

many thanks.

Kaufmann, Nicolas <Nicolas.Kaufmann@leica-camera.com<mailto:Nicolas.Kaufmann@leica-camera.com>> 于2020年6月15日周一 下午3:57写道：
Dear Mr. Wu

Thank you for your e-mail.

I’m Michel’s colleague, Nicolas Kaufmann. He is out of office at the moment.

Could you please send me your office address? I wasn’t involved in the last repair order, I want to make sure to use the correct address.

All my best
Nicolas

Mit freundlichen Grüßen| kind regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%7C+D-35578+Wetzlar+%7C+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]

Von: [Name]
Gesendet: Freitag, 12. Juni 2020 17:18:12 (UTC+01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien
An: Razafimahefa, Michel
Betreff: Re: 1058152
Dear Machel , how's the repair going on? what have you repair?

can you sent it to Hong Kong leica office like last time?

looking for your reply, many thanks.

Razafimahefa, Michel <Michel.Razafimahefa@leica-camera.com<mailto:Michel.Razafimahefa@leica-camera.com>> 于2020年6月12日周五 下午10:45写道：
Dear Mr. Wu,
your repair order is ready.
Due to Covid 19 is a pick up in our Customer Care not possible at the moment, but you can pick it up in our Leica Store just on the other side of the street.
Otherwise, please tell me an address in the European community, where we can send it.

Have a great day

Best regards
Michel

Mit freundlichen Gruessen / kind regards

Michel-Alexandre Razafimahefa

Leica Camera AG
Customer Care
Am Leitz Park 5/ D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz+Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
www.leica-camera.com<http://www.leica-camera.com/> / Michel.Razafimahefa@leica-camera.com<mailto:Michel.Razafimahefa@leica-camera.com>
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Werden Sie Zeuge der Enthüllung der nächsten Generation von Leica Kameras.
Witness the unveiling of the next generation of Leica cameras.
http://www.leica-camera.com<http://www.leica-camera.com/>

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.
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Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

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Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

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Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

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Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

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Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

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Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch | Dr. Thomas Riegler
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

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Dear T.C.,

you are in contact with customer care.

We are not the right persons for press communication.

If you wish to do an article we would ask you to link your contact from Hong Kong media to our communication department at the Headquarters or to our Hong Kong subsidiary.

A statement that the goodwill policy is unlimited was never made.

We still exchange the sensor free of charge for cameras younger than 5 years.

For cameras older than 5 years or products from not authorized dealers Leica still covers the labour costs for the sensor exchange under goodwill policy.

What we can see from our production records, is that the camera is older than 5 years and that the first owner was in Europe.

Nevertheless there is a chance that the camera was officially sold within the five year period to the first end customer.

If you could organize an official prove of purchase from the first owner, your camera might still be under goodwill policy.

For repairing under warranty or goodwill we need the prove of purchase from an authorized Leica dealer.

Please note that Leica products only are under warranty if they are purchased from authorized dealers. Attached there is the link to our warranty conditions.

https://uk.leica-camera.com/Warranty

Please let us know how we may proceed with your two lenses and your cameras.

With best regards

Sven Kupfer

Sven Kupfer

Leica Camera AG

Director Customer Care

Am Leitz-Park 5 / D-35578 Wetzlar / Germany
Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76

www.leica-camera.com

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Montag, 16. September 2019 20:39
An: Kupfer, Sven Sven.Kupfer@leica-camera.com<mailto:Sven.Kupfer@leica-camera.com>
Cc: Brand, Ursula <Ursula.Brand@leica-camera.com>; Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Masney, Kirstin <Kirstin.Masney@leica-camera.com>; Wagner, Gerald <Gerald.Wagner@leica-camera.com>
Betreff: Re: Leica CEO Matthias Halch deleted the evidence

Can you keep on answer the other questions? So that we can forward all your answers to the media in Hong Kong.

So before is unlimited, you change policy, then you delete the promise, is it right?

The question is, have you once ever promise it is unlimited?

Leica always promote as Leica is forever, now so many M system user using the bad quality camera, and then you change the policy as you wish, is this the Leica new Company culture?

Looking for your reply soon, and 9 one us want to talk to the Leica person in charge in HK, my phone number is+85269848888

On Mon, Sep 16, 2019 at 11:49 PM Kupfer, Sven <Sven.Kupfer@leica-camera.com<mailto:Sven.Kupfer@leica-camera.com>> wrote:

   Dear T.C.

   I am contacting you as my colleague Ms. Kirstin Masney is out of office for the next two weeks.

   The text you are referring to was deleted because the sensor exchange under goodwill is no longer unlimited.

   All customers who had registered their product and have given the permission to contact them were informed by email that from a certain point in time cameras older than five years will not have the sensor exchanged completely free of charge.

   Nevertheless the sensor exchange for cameras older than 5 years is still under goodwill policy as the customer is paying for the sensor and Leica Camera takes the labour cost.

   So Leica does not make profit out of a Sensor exchange. If you ever have the opportunity to visit our plant in Wetzlar we will totally open show you the process of exchanging the Sensor.

   Customer Care is aware, that the sensor is an expensive part. Therefore we offer attractive upgrade options to later models no matter in what condition the M9 is.

   I am sure that you were informed about this by our staff.

   I hope I could answer the question why the text in this form is no longer published.

   With best regards

   Sven Kupfer

   Sven Kupfer

   Leica Camera AG

   Director Customer Care

   Am Leitz-Park 5 / D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
   Telephone +49 6441-2080-242 / Mobile +49 160 972 112 76

   www.leica-camera.com<http://www.leica-camera.com>

     _____

   Von: T.C
   Gesendet: Sonntag, 15. September 2019 17:08:48 (UTC+01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien
   An: '子超'; Coletta, Nadine; Vollert, Sven; 'douglas'; Brand, Ursula; 22327861@qq.com<mailto:22327861@qq.com>; Customercare CN; 'info'; 'info'; Paasch, Marita; 'repair'; 'sales'; 'cs'; 'nicedigital'; Steuer, Dennis; Customer Care HK; 'leicainfo'; 'technicalinfo'; Looke, Sandra; spareparts; 'info'; 'jboswell'; 'info'; 'jason.scott'; Schaedlich, Jochen
   Cc: 'bcjones'; 'christian.wigand'; 'athina.reuter'; 'sara.soumillion'; 'lucia.caudet'; 'marietta.grammenou'; 'xavier.lao'; 'vera-jourova-contact'; 'renate.nikolay'; 'daniel.braun'; 'monika.ladmanova'; 'eduard.hulicius'; 'simona.constantin'; 'kevin.oconnell'; 'Miriam.HARTIEL'; 'anezka.machackova'; 'ronnie'; 'bhind'; 'Ardesa'; 'zhangjunfei1978'; 'info'; 'Christian.Spahr'; 'Sara.Soumillion'; 'Athina.Reuter'
   Betreff: Re: Leica CEO Matthias Halch deleted the evidence

   Dear Kirstin Masney,

   This is my 11th email to Leica, but it’s pity, till now, you still avoid to answer the questions.

   Have you read this link before?

   https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors

   why your company deleted this?

   Is the CEO force the staffs to cheat clients?

   Please look at the following link or the attachment, how you promise, and how you cheating the clients now.

   http://www.thedarkroom.io/great-news-leica-announces-perm-fix-for-ccd-sensor-corrosion-on-m9m9-pmmm-e-models/

   https://petapixel.com/2014/12/10/leica-users-seeing-widespread-sensor-corrosion-issue-company-offers-free-replacements/

   how is the integrity of your company or staff? Keep cheating?

   Looking for your reply soon.

   发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
   发送时间: 2019年9月11日 16:25

   主题: Re: Re：Re: Leica CEO Matthias Halch Exaggerated promotion

   Dear Kirstin Masney,

   This is my 8th letter asking you,

   Why you don’t inform the clines the CCD have false design before your selling the M camera?

   The Leica just said:

   If we know your CCD have so many problem,

   Till now, you still have not answer this questions.

   Looking for your reply soon, and stop cheating clients. Here’s what the Leica Exaggerated promotion:

   Leica stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.

   发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
   发送时间: 2019年9月11日 2:05

   主题: Re：Re: Leica CEO Matthias Halch Cheat customers and earns huge profits by maintenance costs.

   Dear Dr Marita Paasch, Christian Rinker, Sven Vollert, Sandra Looke and Dr. Andreas Kaufmann, and EU,

   This is our 7th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

   But, we have asked many times, the follow questions,

   Three major demands:

   1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

   2. Defraud consumers and publicly apologize for false advertising.

   3. CEO Mr. Mathias Harsch needs to resign.

   We looking for your reply soon.

   Yours,

   T.C ,

   发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
   发送时间: 2019年9月9日 0:26

   Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

   Dear Dr Marita Paasch and Dr. Andreas Kaufmann, and EU,

   This is our 5th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

   But, we have asked many times, the follow questions,

   Three major demands:

   1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

   2. Defraud consumers and publicly apologize for false advertising.

   3. CEO Mr. Mathias Harsch needs to resign.

   We looking for your reply soon.

   Yours,

   T.C ,

   who own 3 bad Leica M-Camera, all of it had CCD problems.

   发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
   发送时间: 2019年9月8日 5:22

   主题: 回复: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

   Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

   This is our 4th letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

   But, we have asked many times, the follow questions,

   Three major demands:

   1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

   2. Defraud consumers and publicly apologize for false advertising.

   We looking for your reply soon.

   Yours,

   T.C ,

   who own 3 bad Leica M-Camera, all of it had CCD problems.

   发件人: T.C <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>>
   发送时间: 2019年9月6日 20:48主题: Re: Leica CEO Matthias Harsch Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

   Dear Mr. Matthias Harsch, and Dr. Andreas Kaufmann, and EU,

   This is our third letter to Leica Camera, which said:” stands for visual enjoyment and lasting value. Our approach and unique technical expertise make our optical instruments ideal companions, offering the highest possible reliability and durability. Even under extreme conditions such as severe temperature fluctuation or impact, our products exceed the highest expectations. All Leica cameras and lenses - all binoculars, spotting scopes and laser rangefinders - are the result of decades of experience, uncompromisingly high quality standards, and continuous development by innovative international teams made of both experts and users.”.

   But, we have asked many times, the follow questions,

   Three major demands:

   1. Disclose the bad machine data of the M series camera. According to incomplete statistics from enthusiast associations, more than 98% of users are forced to change CCDs continuously due to CCD quality problems, and even pay a single maintenance fee of more than 1000 euros.

   2. Defraud consumers and publicly apologize for false advertising.

   We looking for your reply soon.

   Yours,

   T.C ,

   who own 3 bad Leica M-Camera, all of it had CCD problems.

   re: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

   First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

   As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

   The following is my question for you, I hope you can prove the answer:

   1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
   2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
   3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
   4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
   5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

   Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

   If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

   If there is no evidence, do you feel reasonable?

   Is this Leica's professional ethics?

   Is this your ethical standard?

   I look forward to your reply and hope that you will answer my relevant questions.

   Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>> 于2019年9月6日周五 下午5:18写道：

   Dear Sir,

   Thank you for your mail.

   In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

   Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

   If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

   The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

   The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

   manufacturer.

   In such cases warranty claims have to be addressed with the seller/dealer.

   In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

   You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

   Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

   Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

   The general overhaul of the Leica M camera includes the following items:

   •Cleaning and overhaul of the shutter cocking mechanisms

   •Cleaning and maintenance/repair of the multifunction wheel

   •Cleaning of the main switch and shutter speed dial

   •Adjustment of the baseplate locking system

   •Refurbishment of engravings

   •Renewal of the protective film on the baseplate

   •Maintenance/repair of viewfinder displays

   Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

   Kind regards / 此致

   Customer Care
   U. Brand

   Tel.: +49 (0) 6441 2080 189
   Fax : +49 (0) 6441 2080 339
   customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

   Leica Camera AG
   Customer Care/ Am Leitz-Park 5 /<https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
   35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g>

   http://de.leica-camera.com/home/

   Von: T.C [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
   Gesendet: Donnerstag, 5. September 2019 23:22
   An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>; Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>>; Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>; Paasch, Marita <Marita.Paasch@leica-camera.com<mailto:Marita.Paasch@leica-camera.com>>; Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>; Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>; Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>; Steuer, Dennis <dennis.steuer@leica-camera.com<mailto:dennis.steuer@leica-camera.com>>; Support@leica-camera.com<mailto:Support@leica-camera.com>; Looke, Sandra <Sandra.Looke@leica-camera.com<mailto:Sandra.Looke@leica-camera.com>>; spareparts <spareparts@leica-camera.com<mailto:spareparts@leica-camera.com>>; info@leica-store.hk<mailto:info@leica-store.hk>; jboswell@bbg.gov<mailto:jboswell@bbg.gov>; info@dw.de<mailto:info@dw.de>; readers.representative@latimes.com<mailto:readers.representative@latimes.com>; opinion@nytimes.com<mailto:opinion@nytimes.com>; ashley.vansant@thewashingtondailynews.com<mailto:ashley.vansant@thewashingtondailynews.com>; gina.lee@thewashingtondailynews.com<mailto:gina.lee@thewashingtondailynews.com>; kim.riggs@thewashingtondailynews.com<mailto:kim.riggs@thewashingtondailynews.com>; sylvester.rogers@thewashingtondailynews.com<mailto:sylvester.rogers@thewashingtondailynews.com>; amy.whitaker@thewashingtondailynews.com<mailto:amy.whitaker@thewashingtondailynews.com>; caleb.miller@thewashingtondailynews.com<mailto:caleb.miller@thewashingtondailynews.com>; spencer.stanley@thewashingtondailynews.com<mailto:spencer.stanley@thewashingtondailynews.com>; german.llodrat@thewashingtondailynews.com<mailto:german.llodrat@thewashingtondailynews.com>; cecilia.prokos@thewashingtondailynews.com<mailto:cecilia.prokos@thewashingtondailynews.com>; jason.scott@thewashingtondailynews.com<mailto:jason.scott@thewashingtondailynews.com>; david.cucchiara@thewashingtondailynews.com<mailto:david.cucchiara@thewashingtondailynews.com>; jonathan.rowe@thewashingtondailynews.com<mailto:jonathan.rowe@thewashingtondailynews.com>; \editor@people.com<mailto:editor@people.com>; caroline.hudson@thewashingtondailynews.com<mailto:caroline.hudson@thewashingtondailynews.com>; vail.rumley@thewashingtondailynews.com<mailto:vail.rumley@thewashingtondailynews.com>
   Cc: 'info@ap.org<mailto:info@ap.org>，' <info@ap.org<mailto:info@ap.org>>; bluesky@tribune.com<mailto:bluesky@tribune.com>; bcjones@usatoday.com<mailto:bcjones@usatoday.com>; laturner@usatoday.com<mailto:laturner@usatoday.com>; dcarruth@usatoday.com<mailto:dcarruth@usatoday.com>; vbradley@usatoday.com<mailto:vbradley@usatoday.com>; rmensah@usatoday.com<mailto:rmensah@usatoday.com>; accuracy@usatoday.com<mailto:accuracy@usatoday.com>
   Betreff: The Leica Camera seems Cheating Clients.

   Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

   In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

   Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

   Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

   I have written to Leica's public relations department many times, and I have not received a clear answer so far.

   Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

   And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

   I look forward to the positive response from Leica, and don't evade the problem.

   Yours, Sincerely.

   --

   Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

   Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

   Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

   Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

   Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

   Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

   Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

   Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

   Ihre

   [Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> 于2019年9月4日周三 下午9:59写道：

   Can you tell me what's the authorized dealer in China and Hong Kong?

   some media in Hong Kong want to report the Leica quality.

   In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

   Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

   most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

   Looking for your reply soon.

   Yours sincerely

   T.C

   Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2019年9月4日周三 下午8:46写道：

   Dear Mr. Wu,

   Thank you for providing us the proof of purchase.

   Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

   Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

Dear Sir,

I can assure you that we are aware of our customers feelings and feedback, due to intense email correspondence and the various discussions in forums and social media.

We do care about our customers and certainly understand your argumentation and the frustration and disappointment this is causing. It is however unreasonable to demand that our CEO should resign, that we publicly apologize or lay open internal records. Please understand that we will not comment on this.

· Leica always exchanged the CCD on a Good-Will basis with no applicable warranty terms once the guarantee expired, the corrosion issue is not categorized as a material flaw, a recall was never initiated.

· We were aware that a technical, permanent solution for the corrosion issue was necessary and informed our customers regularly.

· Our statements never referred to an unlimited duration of the good will policy, only that the regulation valid at the time applied independent of the age of the camera or sensor.

· The regulation was changed in 2017 and again in 2018, according statements were published and registered customers that released their contact data were informed.

Please also keep in mind that our upgrade program offers you a fair value for your used M, depending on the model you choose between €1700 and €3400. The mentioned directives and deadlines have been deliberately created by executive management to insure fair and equal service and have been implemented without exception. Many customer have paid for the repair or accepted an upgrade, we are also obligated towards them to stay with our guidelines and continue to implement the directives

Your camera was manufactured in 06/2014, proof of purchase from a Leica authorized dealer at a later date was not provided, the exchange of the CCD is therefore chargeable. We once again ask for your understanding in this matter. Please let us know how you wish to proceed with repair 1058152.

Kind regards

Kirstin Masney

Complaint Manager

Leica Camera AG

Customer Care

Am Leitz-Park 5/ D-35578 Wetzlar / Germany

www.leica-camera.com<http://www.leica-camera.com/> / Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>

Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Freitag, 6. September 2019 17:23
An: Masney, Kirstin <Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>>
Betreff: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

And we hope you can review how Leica describes itself, its so over, and cheating!! The fact it is, the M9 has design problem which you know before selling and did not inform the clients yet, why?

On Fri, Sep 6, 2019 at 9:14 PM Masney, Kirstin <Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>> wrote:

   Dear Sir,

   I can certainly understand your position and that this is upsetting to you. The sensors of the M9 (and derivate) are equipped with a specially coated IR filter cover glass to ensure optimum imaging performance, corrosion effects that change the structure of the filter surface can begin to appear after several years. The sensor problem described may not necessarily occur throughout the entire life cycle of many cameras and is therefore not considered a serial flaw. Why it is your believe that 90% of cameras are affected I do not know.

   However, to eliminate the issue completely we started the development of a more durable sensor coating, resistant to corrosion in 2014/15. Leica was always upfront and informative about the issue. Statements were published on a regular basis, including statements in 2014/2015 informing our customers about the potential problem as well as the alternative upgrade options. An unlimited duration of the good will arrangement was not mentioned, only that the regulation valid at that time applied to all cameras independent of their production date.

   Our M9 and derivate was always sold with a manufacturer’s warranty of 2 years (if purchased from an authorized dealer). For the new regulation we extended this warranty by a 3 year good will period for cameras affected by corrosion.

   In our statement on 15.05.2017 we informed our customers, until further notice, about the new regulation and charges. The change of this regulation was published on 22.11.2018 and became effective on 1.12.2018. Registered customers were also alerted via email.

   The directives and deadlines have been deliberately created by executive management to insure fair and equal service, have been widely accepted by our customer and have been implemented without exception. With our upgrade options we are still providing a customer oriented good will arrangement that goes far beyond the usual mandatory warranty terms, offering you a fair value for your used M camera.

   Kind regards

   Kirstin Masney

   Complaint Manager

   Leica Camera AG

   Customer Care

   Am Leitz-Park 5/ D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz-Park+5%2F+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>

   www.leica-camera.com<http://www.leica-camera.com/> / Kirstin.Masney@leica-camera.com<mailto:Kirstin.Masney@leica-camera.com>

   Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

   Von: T.C [mailto:teeseewoo@gmail.com]
   Gesendet: Freitag, 6. September 2019 12:18
   An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>; Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>>; Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>; Paasch, Marita <Marita.Paasch@leica-camera.com<mailto:Marita.Paasch@leica-camera.com>>; Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>; Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>; Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>; Steuer, Dennis <dennis.steuer@leica-camera.com<mailto:dennis.steuer@leica-camera.com>>; Support@leica-camera.com<mailto:Support@leica-camera.com>; Looke, Sandra <Sandra.Looke@leica-camera.com<mailto:Sandra.Looke@leica-camera.com>>; spareparts <spareparts@leica-camera.com<mailto:spareparts@leica-camera.com>>; info@leica-store.hk<mailto:info@leica-store.hk>; jboswell@bbg.gov<mailto:jboswell@bbg.gov>; info@dw.de<mailto:info@dw.de>; readers.representative@latimes.com<mailto:readers.representative@latimes.com>; opinion@nytimes.com<mailto:opinion@nytimes.com>; ashley.vansant@thewashingtondailynews.com<mailto:ashley.vansant@thewashingtondailynews.com>; gina.lee@thewashingtondailynews.com<mailto:gina.lee@thewashingtondailynews.com>; kim.riggs@thewashingtondailynews.com<mailto:kim.riggs@thewashingtondailynews.com>; sylvester.rogers@thewashingtondailynews.com<mailto:sylvester.rogers@thewashingtondailynews.com>; amy.whitaker@thewashingtondailynews.com<mailto:amy.whitaker@thewashingtondailynews.com>; caleb.miller@thewashingtondailynews.com<mailto:caleb.miller@thewashingtondailynews.com>; spencer.stanley@thewashingtondailynews.com<mailto:spencer.stanley@thewashingtondailynews.com>; german.llodrat@thewashingtondailynews.com<mailto:german.llodrat@thewashingtondailynews.com>; cecilia.prokos@thewashingtondailynews.com<mailto:cecilia.prokos@thewashingtondailynews.com>; jason.scott@thewashingtondailynews.com<mailto:jason.scott@thewashingtondailynews.com>; david.cucchiara@thewashingtondailynews.com<mailto:david.cucchiara@thewashingtondailynews.com>; jonathan.rowe@thewashingtondailynews.com<mailto:jonathan.rowe@thewashingtondailynews.com>; \editor@people.com<mailto:editor@people.com>; caroline.hudson@thewashingtondailynews.com<mailto:caroline.hudson@thewashingtondailynews.com>; vail.rumley@thewashingtondailynews.com<mailto:vail.rumley@thewashingtondailynews.com>
   Cc: 'info@ap.org<mailto:info@ap.org>，' <info@ap.org<mailto:info@ap.org>>; bluesky@tribune.com<mailto:bluesky@tribune.com>; bcjones@usatoday.com<mailto:bcjones@usatoday.com>; laturner@usatoday.com<mailto:laturner@usatoday.com>; dcarruth@usatoday.com<mailto:dcarruth@usatoday.com>; vbradley@usatoday.com<mailto:vbradley@usatoday.com>; rmensah@usatoday.com<mailto:rmensah@usatoday.com>; accuracy@usatoday.com<mailto:accuracy@usatoday.com>
   Betreff: Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

   First of all, thank you for your reply. In order to be fair, we will forward your responding colleagues to the major media around the world, including all members of Congress in Germany.

   As you said in your reply, Leica has been replacing sensors for free for many years. Why? Because of the quality problem, all the Leica machines we purchased, the sensors have problems, and it is not a problem within five years, basically there are problems within three years.

   The following is my question for you, I hope you can prove the answer:

   1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.
   2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?
   3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?
   4. My machine is in your factory for three years, and you have replaced the agent in Asia. I can't contact you for repair. I know that I am on a business trip to Germany and I got your factory in person, but unfortunately, I Another feeling of being cheated. I want to consult you again. Is there a problem with my machine in the factory for three years, or is it a problem after leaving the factory for 5 years?
   5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

   Finally, as a consumer, you have always advertised that your quality is German quality, good quality, why do you never know that your CCD will have more than 90% chance of being bad in three years when you are selling? Lose, and then continue to charge fees? Do I have to pay you expensive repairs every three years and need to go to Germany in person to deal with them?

   If you have made it clear that your CCD is easy to break in 2014 and 2015 sales, please provide your evidence.

   If there is no evidence, do you feel reasonable?

   Is this Leica's professional ethics?

   Is this your ethical standard?

   I look forward to your reply and hope that you will answer my relevant questions.

   Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>> 于2019年9月6日周五 下午5:18写道：

   Dear Sir,

   Thank you for your mail.

   In order to ensure fair and equal service to all our customers, we have specific policies regarding the pricing of our services.

   Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer.

   If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

   The terms of warranty as stated in our official documents apply internationally. Proof of purchase from an authorized dealer has to be provided.

   The standard LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products but does not apply to the

   manufacturer.

   In such cases warranty claims have to be addressed with the seller/dealer.

   In the case of your camera, we sold it to Austria and the purchase receipt you have sent is in Chinese letters and not signed or stamped by any dealer.

   You may find all the stores / authorized dealers in Greater China on: https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

   Leica has been replacing sensors free of charge for some years now and only charged part for the material cost since 01.09.2017 for affected cameras older than 5 years. We did not come by this decision lightly, but are unable to continue this service any longer. Starting on 01.12.2018 a contribution of €1303 + VAT applies.

   Included in this programme is a free general overhaul of your Leica M camera and a one year warranty on the same terms as for new products. This offer expresses our commitment to conserving the value of the camera.

   The general overhaul of the Leica M camera includes the following items:

   •Cleaning and overhaul of the shutter cocking mechanisms

   •Cleaning and maintenance/repair of the multifunction wheel

   •Cleaning of the main switch and shutter speed dial

   •Adjustment of the baseplate locking system

   •Refurbishment of engravings

   •Renewal of the protective film on the baseplate

   •Maintenance/repair of viewfinder displays

   Upgrade options are still available. Instead of a sensor exchange we offer our customers the option to trade-in the affected camera and to purchase one of the selected camera models to the following attractive conditions. We informed you about this option with the estimate.

   Kind regards / 此致

   Customer Care
   U. Brand

   Tel.: +49 (0) 6441 2080 189
   Fax : +49 (0) 6441 2080 339
   customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>

   Leica Camera AG
   Customer Care/ Am Leitz-Park 5 /<https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
   35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz-Park+5+%2F+%0D%0A35578+Wetzlar+%2F+Germany?entry=gmail&source=g>

   http://de.leica-camera.com/home/

   Von: T.C [mailto:teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>]
   Gesendet: Donnerstag, 5. September 2019 23:22
   An: Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>>; Brand, Ursula <Ursula.Brand@leica-camera.com<mailto:Ursula.Brand@leica-camera.com>>; Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>; Paasch, Marita <Marita.Paasch@leica-camera.com<mailto:Marita.Paasch@leica-camera.com>>; Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>; Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>; Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>; Steuer, Dennis <dennis.steuer@leica-camera.com<mailto:dennis.steuer@leica-camera.com>>; Support@leica-camera.com<mailto:Support@leica-camera.com>; Looke, Sandra <Sandra.Looke@leica-camera.com<mailto:Sandra.Looke@leica-camera.com>>; spareparts <spareparts@leica-camera.com<mailto:spareparts@leica-camera.com>>; info@leica-store.hk<mailto:info@leica-store.hk>; jboswell@bbg.gov<mailto:jboswell@bbg.gov>; info@dw.de<mailto:info@dw.de>; readers.representative@latimes.com<mailto:readers.representative@latimes.com>; opinion@nytimes.com<mailto:opinion@nytimes.com>; ashley.vansant@thewashingtondailynews.com<mailto:ashley.vansant@thewashingtondailynews.com>; gina.lee@thewashingtondailynews.com<mailto:gina.lee@thewashingtondailynews.com>; kim.riggs@thewashingtondailynews.com<mailto:kim.riggs@thewashingtondailynews.com>; sylvester.rogers@thewashingtondailynews.com<mailto:sylvester.rogers@thewashingtondailynews.com>; amy.whitaker@thewashingtondailynews.com<mailto:amy.whitaker@thewashingtondailynews.com>; caleb.miller@thewashingtondailynews.com<mailto:caleb.miller@thewashingtondailynews.com>; spencer.stanley@thewashingtondailynews.com<mailto:spencer.stanley@thewashingtondailynews.com>; german.llodrat@thewashingtondailynews.com<mailto:german.llodrat@thewashingtondailynews.com>; cecilia.prokos@thewashingtondailynews.com<mailto:cecilia.prokos@thewashingtondailynews.com>; jason.scott@thewashingtondailynews.com<mailto:jason.scott@thewashingtondailynews.com>; david.cucchiara@thewashingtondailynews.com<mailto:david.cucchiara@thewashingtondailynews.com>; jonathan.rowe@thewashingtondailynews.com<mailto:jonathan.rowe@thewashingtondailynews.com>; \editor@people.com<mailto:editor@people.com>; caroline.hudson@thewashingtondailynews.com<mailto:caroline.hudson@thewashingtondailynews.com>; vail.rumley@thewashingtondailynews.com<mailto:vail.rumley@thewashingtondailynews.com>
   Cc: 'info@ap.org<mailto:info@ap.org>，' <info@ap.org<mailto:info@ap.org>>; bluesky@tribune.com<mailto:bluesky@tribune.com>; bcjones@usatoday.com<mailto:bcjones@usatoday.com>; laturner@usatoday.com<mailto:laturner@usatoday.com>; dcarruth@usatoday.com<mailto:dcarruth@usatoday.com>; vbradley@usatoday.com<mailto:vbradley@usatoday.com>; rmensah@usatoday.com<mailto:rmensah@usatoday.com>; accuracy@usatoday.com<mailto:accuracy@usatoday.com>
   Betreff: The Leica Camera seems Cheating Clients.

   Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany, has promised consumers that the CCD for digital camera M-System is lifetime warranty and claims to be of high quality.

   In fact, within five years, I personally went to the headquarters of the Leica company in Germany, and the problems of the camera have been repeatedly and repeatedly, based on the high maintenance costs.

   Everything promised before, with the change of the agency, Leica's German headquarters also hopes that the customer's promised lifetime maintenance will become a fee-based repair under the overlord clause. The high-quality camera promised before will become damaged every year. Cameras, and camera quality issues are endless.

   Why is the quality of the camera so low? Why are you constantly promoting high quality cameras?

   I have written to Leica's public relations department many times, and I have not received a clear answer so far.

   Therefore, I hope to disclose this letter to the media and hope that Leica can publicly answer the quality of the camera.

   And more than a few hundred people, in Hong Kong, Taiwan, Macau and mainland China, have received public notice from Leica that they will guarantee the CCD warranty of the Leica M-System camera for life, but the fact is that Leica can always Change the promise, what is the difference between this deception?

   I look forward to the positive response from Leica, and don't evade the problem.

   Yours, Sincerely.

   --

   Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in Deutschland, hat den Verbrauchern versprochen, dass das CCD für das M-System der Digitalkamera lebenslange Garantie bietet und von hoher Qualität sein soll.

   Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind aufgrund der hohen Wartungskosten immer wieder aufgetreten.

   Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera, Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der Kameraqualität sind endlos.

   Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig hochwertige Kameras?

   Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch keine klare Antwort erhalten.

   Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe, dass Leica die Qualität der Kamera öffentlich beantworten kann.

   Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

   Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem nicht aus.

   Ihre

   [Name] <teeseewoo@gmail.com<mailto:teeseewoo@gmail.com>> 于2019年9月4日周三 下午9:59写道：

   Can you tell me what's the authorized dealer in China and Hong Kong?

   some media in Hong Kong want to report the Leica quality.

   In fact, my M9 and M Monochrome did not change for one time, and it broken long time ago ,not this time only. I even don't know it's already broken.

   Me, and the Leica Fans Association in Hong Kong, will go to the Official Dealer in Hong Kong and Beijing, asking when the Leica new policy and why don‘’t inform us before the Leica sell the product.

   most of us have more than 3 Leica machines, but it's pity we all disappeared these days.

   Looking for your reply soon.

   Yours sincerely

   T.C

   Coletta, Nadine <Nadine.Coletta@leica-camera.com<mailto:Nadine.Coletta@leica-camera.com>> 于2019年9月4日周三 下午8:46写道：

   Dear Mr. Wu,

   Thank you for providing us the proof of purchase.

   Unfortunately, the purchase invoice and receipt provided below are not acknowledgeable.

   Any Leica product comes with a manufacturer’s guarantee that is valid worldwide if the product was purchased from an authorized dealer. If a product was purchased via an unauthorized channel or proof of purchase from an authorized dealer cannot be verified, regular repair charges apply.

   In such cases warranty claims have to be addressed with the seller/dealer.

   Thank you for understanding.

   Mit freundlichen Grüssen / Kind regards / Cordiali saluti

   Nadine Coletta

   Leica Camera AG
   Customer Care
   Am Leitz-Park 5, D-35578 Wetzlar / Germany<https://www.google.com/maps/search/Am+Leitz-Park+5,+D-35578+Wetzlar+%2F+Germany?entry=gmail&source=g>
   www.leica-camera.com<http://www.leica-camera.com/> / nadine.coletta@leica-camera.com<mailto:nadine.coletta@leica-camera.com>
   Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

   ********************************************************

   Von: [Name] [mailto:teeseewoo@gmail.com]
   Gesendet: Dienstag, 3. September 2019 08:36
   An: CustomerCare <Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>>
   Betreff: Re: LEICA-estimate 1058152

   Nadine Coletta <customer.care@leica-camera.com<mailto:customer.care@leica-camera.com>> 于2019年8月5日周一 下午8:00写道：

   Dear Leica Customer,

   Your order confirmation/estimate for the above listed service order
   number can be found in the attachment.

   You can track the status of your service order anytime under the
   following link:

   http://repair.leica-camera.com/service/repairtracking/index.html

   If you need further assistance, please contact:

   Customer.Care@leica-camera.com<mailto:Customer.Care@leica-camera.com>
   Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

   Kind Regards

   Leica Camera AG
   Customer Care

   Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
   Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
   Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

   This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

   Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
   Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
   Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

   This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

   Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
   Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
   Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

   This message may contain confidential and privileged information. If it has been sent to you in error, please notify the sender immediately by replying to the message and please delete it from your computer.

#9 · 2020-06-30T09:37:58Z
From: reminders@mailtrack.io
To: teeseewoo@gmail.com
Subject: Re: New order number 1105973 // AW: 1058152

⚠️ Your email to Nadine.Coletta@leica-camera.com has not been opened yet. Snooze for 24H or 48H ( disable)

074. Automatische Antwort: New order number 1105973 // AW: 1058152

thread 172ec1665613c89a · 2020-06-25 · 0 characters

Automatische Antwort: New order number 1105973 // AW: 1058152

Thread ID 172ec1665613c89a · messages 0 · 2020-06-25T15:26:29Z → 2020-06-25T15:26:29Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

075. LEICA Customer Survey repair invoice 2009061250

thread 173b817dd85f095d · 2020-08-04 · 120 characters

LEICA Customer Survey repair invoice 2009061250

Thread ID 173b817dd85f095d · messages 1 · 2020-08-04T06:08:31Z → 2020-08-04T06:08:31Z

#1 · 2020-08-04T06:08:31Z
From: customer.care@leica-camera.com
To: teeseewoo@gmail.com
Subject: LEICA Customer Survey repair invoice 2009061250

Your opinion is important!

Thank you for taking advantage of our services...
https://www.surveymonkey.de/r/Leica_CC_INT

076. The New York Times Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

thread 18176ffe5bd6e81e · 2022-06-18 · 124 characters

The New York Times Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Thread ID 18176ffe5bd6e81e · messages 1 · 2022-06-18T13:28:09Z → 2022-06-18T13:28:09Z

#1 · 2022-06-18T13:28:09Z
From: oped@nytimes.com
To: teeseewoo@gmail.com
Subject: The New York Times Re: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Thank you for contacting the Opinion section at The New York Times.

Please note: This email account is no longer monitored.

077. Auto Reply / Automatische Antwort

thread 18180dbf05ddd89b · 2022-06-20 · 0 characters

Auto Reply / Automatische Antwort

Thread ID 18180dbf05ddd89b · messages 0 · 2022-06-20T11:25:05Z → 2022-06-20T11:25:05Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

078. Automatische Antwort: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

thread 18180dbf616fda33 · 2022-06-20 · 0 characters

Automatische Antwort: The Leica Camera seems Cheating Clients, Selling CCD problematic cameras and making expensive annual maintenance fees for customers worldwide.

Thread ID 18180dbf616fda33 · messages 0 · 2022-06-20T11:25:06Z → 2022-06-20T11:25:06Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

079. 您的新“leica.gmbh”帐号

thread 18193634791b60eb · 2022-06-24 · 0 characters

您的新“leica.gmbh”帐号

Thread ID 18193634791b60eb · messages 0 · 2022-06-24T01:46:05Z → 2022-06-24T01:46:05Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

080. Leica Camera AG Cheating again.

thread 1819d9a82aa0691f · 2022-06-26 · 34,174 characters

Masney: CCD-Produktion Oktober 2019 beendet.

Leica Camera AG Cheating again.

Thread ID 1819d9a82aa0691f · messages 2 · 2022-06-26T01:22:27Z → 2022-07-12T07:57:43Z

#1 · 2022-06-26T01:22:27Z
From: fraud@leica.gmbh
To: Nadine.Coletta@leica-camera.com, Ursula.Brand-Gerheim@leica-camera.com, Mathias.Harsch@leica-camera.com, Marita.Paasch@leica-camera.com, Beate.Berns@leica-camera.com, Fedja.Bobanovi@leica-camera.com, Andreas.Hecker@leica-camera.com, dennis.steuer@leica-camera.com, Support@leica-camera.com, sandra.looke@leica-camera.com, spareparts@leica-camera.com, info@leica-store.hk, jboswell@bbg.gov, info@dw.de, readers.representative@latimes.com, opinion@nytimes.com, ashley.vansant@thewashingtondailynews.com, gina.lee@thewashingtondailynews.com, kim.riggs@thewashingtondailynews.com, sylvester.rogers@thewashingtondailynews.com, amy.whitaker@thewashingtondailynews.com, caleb.miller@thewashingtondailynews.com, spencer.stanley@thewashingtondailynews.com, german.llodrat@thewashingtondailynews.com, cecilia.prokos@thewashingtondailynews.com, jason.scott@thewashingtondailynews.com, david.cucchiara@thewashingtondailynews.com, jonathan.rowe@thewashingtondailynews.com, caroline.hudson@thewashingtondailynews.com, vail.rumley@thewashingtondailynews.com, Customer.Care@leica-camera.com, Ursula.Brand@leica-camera.com, Sven.Kupfer@leica-camera.com, Kirstin.Masney@leica-camera.com
Cc: info@ap.org, bluesky@tribune.com, bcjones@usatoday.com, laturner@usatoday.com, dcarruth@usatoday.com, vbradley@usatoday.com, rmensah@usatoday.com, accuracy@usatoday.com, teeseewoo@gmail.com
Subject: Leica Camera AG Cheating again.

Dear Kirstin Masney,

Can you answer the question directly? why Leica Camera sold the problems
product, and now can not fix?

www.leica.gmbh
fraud@leica.gmbh

On Fri, Jun 24, 2022 at 1:50 PM Masney, Kirstin <
Kirstin.Masney@leica-camera.com> wrote:
Dear T.C.

We explained all this when your camera was here in 2019. The production of
the CCD was discontinued in October 2019, sensors are not available any
longer, a repair is therefore not possible.

Kind regards

Kirstin Masney

Complaint Manager

Leica Camera AG

Customer Care

Am Leitz-Park 5/ D-35578 Wetzlar / Germany

www.leica-camera.com / Kirstin.Masney@leica-camera.com

Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: [Name] <teeseewoo@gmail.com>
Gesendet: Donnerstag, 23. Juni 2022 19:20
An: Masney, Kirstin <Kirstin.Masney@leica-camera.com>
Cc: Kupfer, Sven <Sven.Kupfer@leica-camera.com>; Brand, Ursula <
Ursula.Brand@leica-camera.com>
Betreff: Re: The Leica Camera seems Cheating Clients, Selling CCD
problematic cameras and making expensive annual maintenance fees for
customers worldwide.

Dear Kirstin, you haven't said that the Leica CCD will have big problems
like this. I once trusted the Leica quality, now how can I fix my camera? I
just want my camera fixed. I don't need the new Leica which is always
cheating customers.

Leica promise will fix the camera, and now force customer paying again ?

looking for your reply soon.

On Thu, Jun 23, 2022 at 7:00 PM Masney, Kirstin <
Kirstin.Masney@leica-camera.com> wrote:

Dear T.C.,

We had extensive correspondence with you in 2019 regarding the M9 sensor
topic. All the information and explanations were provided by us including
the official regulations and executive managements directives.

We will not start this process again. By now, the CCD is no longer
available the following upgrade offers are available:

If you wish to accept one of these offers, please let us know.

Kind regards

Kirstin Masney

Complaint Manager

Leica Camera AG

Customer Care

Am Leitz-Park 5/ D-35578 Wetzlar / Germany

www.leica-camera.com / Kirstin.Masney@leica-camera.com

Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Von: [Name] <teeseewoo@gmail.com>
Gesendet: Montag, 20. Juni 2022 13:22
An: Masney, Kirstin <Kirstin.Masney@leica-camera.com>; Kupfer, Sven <
Sven.Kupfer@leica-camera.com>
Betreff: Fwd: The Leica Camera seems Cheating Clients, Selling CCD
problematic cameras and making expensive annual maintenance fees for
customers worldwide.

Dear Ursula Kirstin Masney and Sven Kupfer, This is T.C form Hong Kong,
these days I traveled with my trusted Leica M9 to Tibet, and today I found
all our photos become as following, can you tell me what should I do? what
Leica became this quality?

On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote:

First of all, thank you for your reply. In order to be fair, we will
forward your responding colleagues to the major media around the world,
including all members of Congress in Germany.

As you said in your reply, Leica has been replacing sensors for free for
many years. Why? Because of the quality problem, all the Leica machines we
purchased, the sensors have problems, and it is not a problem within five
years, basically there are problems within three years.

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have
problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
know in advance that the sensor will be prone to problems? And more than
90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be
charged for the beginning of 2017? Is there any difference between this and
cheating?
4. My machine is in your factory for three years, and you have replaced the
agent in Asia. I can't contact you for repair. I know that I am on a
business trip to Germany and I got your factory in person, but
unfortunately, I Another feeling of being cheated. I want to consult you
again. Is there a problem with my machine in the factory for three years,
or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality.
Can it be forced to pay for expensive repairs every three years, in order
to make a profit?

Finally, as a consumer, you have always advertised that your quality is
German quality, good quality, why do you never know that your CCD will have
more than 90% chance of being bad in three years when you are selling?
Lose, and then continue to charge fees? Do I have to pay you expensive
repairs every three years and need to go to Germany in person to deal with
them?

If you have made it clear that your CCD is easy to break in 2014 and 2015
sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

I look forward to your reply and hope that you will answer my relevant
questions.

Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：

Dear Sir,

Thank you for your mail.

In order to ensure fair and equal service to all our customers, we have
specific policies regarding the pricing of our services.

Any Leica product comes with a manufacturer’s guarantee that is valid
worldwide if the product was purchased from an authorized dealer.

If a product was purchased via an unauthorized channel or proof of purchase
from an authorized dealer cannot be verified, regular repair charges apply.

The terms of warranty as stated in our official documents apply
internationally. Proof of purchase from an authorized dealer has to be
provided.

The standard LEICA product guarantee does not affect your statutory
guarantee rights towards the distributor of your LEICA products but does
not apply to the

manufacturer.

In such cases warranty claims have to be addressed with the seller/dealer.

In the case of your camera, we sold it to Austria and the purchase receipt
you have sent is in Chinese letters and not signed or stamped by any dealer.

You may find all the stores / authorized dealers in Greater China on:
https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html

Leica has been replacing sensors free of charge for some years now and only
charged part for the material cost since 01.09.2017 for affected cameras
older than 5 years. We did not come by this decision lightly, but are
unable to continue this service any longer. Starting on 01.12.2018 a
contribution of €1303 + VAT applies.

Included in this programme is a free general overhaul of your Leica M
camera and a one year warranty on the same terms as for new products. This
offer expresses our commitment to conserving the value of the camera.

The general overhaul of the Leica M camera includes the following items:

•Cleaning and overhaul of the shutter cocking mechanisms

•Cleaning and maintenance/repair of the multifunction wheel

•Cleaning of the main switch and shutter speed dial

•Adjustment of the baseplate locking system

•Refurbishment of engravings

•Renewal of the protective film on the baseplate

•Maintenance/repair of viewfinder displays

Upgrade options are still available. Instead of a sensor exchange we offer
our customers the option to trade-in the affected camera and to purchase
one of the selected camera models to the following attractive conditions.
We informed you about this option with the estimate.

Kind regards / 此致

Customer Care
U. Brand

Tel.: +49 (0) 6441 2080 189
Fax : +49 (0) 6441 2080 339
customer.care@leica-camera.com

Leica Camera AG
Customer Care/ Am Leitz-Park 5 /
35578 Wetzlar / Germany

http://de.leica-camera.com/home/

Von: T.C [mailto:teeseewoo@gmail.com]
Gesendet: Donnerstag, 5. September 2019 23:22
An: Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer,
Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke,
Sandra <Sandra.Looke@leica-camera.com>; spareparts <
spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
ashley.vansant@thewashingtondailynews.com;
gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
sylvester.rogers@thewashingtondailynews.com;
amy.whitaker@thewashingtondailynews.com;
caleb.miller@thewashingtondailynews.com;
spencer.stanley@thewashingtondailynews.com;
german.llodrat@thewashingtondailynews.com;
cecilia.prokos@thewashingtondailynews.com;
jason.scott@thewashingtondailynews.com;
david.cucchiara@thewashingtondailynews.com;
jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
caroline.hudson@thewashingtondailynews.com;
vail.rumley@thewashingtondailynews.com
Cc: 'info@ap.org，' <info@ap.org>; bluesky@tribune.com; bcjones@usatoday.com;
laturner@usatoday.com; dcarruth@usatoday.com; vbradley@usatoday.com;
rmensah@usatoday.com; accuracy@usatoday.com
Betreff: The Leica Camera seems Cheating Clients.

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany,
has promised consumers that the CCD for digital camera M-System is lifetime
warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of the
Leica company in Germany, and the problems of the camera have been
repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German
headquarters also hopes that the customer's promised lifetime maintenance
will become a fee-based repair under the overlord clause. The high-quality
camera promised before will become damaged every year. Cameras, and camera
quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting
high quality cameras?

I have written to Leica's public relations department many times, and I
have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope that Leica
can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and
mainland China, have received public notice from Leica that they will
guarantee the CCD warranty of the Leica M-System camera for life, but the
fact is that Leica can always Change the promise, what is the difference
between this deception?

I look forward to the positive response from Leica, and don't evade the
problem.

Yours, Sincerely.

--

Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
M-System der Digitalkamera lebenslange Garantie bietet und von hoher
Qualität sein soll.

Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der
Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind
aufgrund der hohen Wartungskosten immer wieder aufgetreten.

Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge
auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera,
Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
Kameraqualität sind endlos.

Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
hochwertige Kameras?

Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
keine klare Antwort erhalten.

Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe,
dass Leica die Qualität der Kamera öffentlich beantworten kann.

Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in
Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?

Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem
nicht aus.

Ihre

[Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：

Can you tell me what's the authorized dealer in China and Hong Kong?

some media in Hong Kong want to report the Leica quality.

In fact, my M9 and M Monochrome did not change for one time, and it broken
long time ago ,not this time only. I even don't know it's already broken.

Me, and the Leica Fans Association in Hong Kong, will go to the Official
Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
don‘’t inform us before the Leica sell the product.

most of us have more than 3 Leica machines, but it's pity we all
disappeared these days.

Looking for your reply soon.

Yours sincerely

T.C

Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：

Dear Mr. Wu,

Thank you for providing us the proof of purchase.

Unfortunately, the purchase invoice and receipt provided below are not
acknowledgeable.

Any Leica product comes with a manufacturer’s guarantee that is valid
worldwide if the product was purchased from an authorized dealer. If a
product was purchased via an unauthorized channel or proof of purchase
from an authorized dealer cannot be verified, regular repair charges apply.

In such cases warranty claims have to be addressed with the seller/dealer.

Thank you for understanding.

Mit freundlichen Grüssen / Kind regards / Cordiali saluti

Nadine Coletta

Leica Camera AG
Customer Care
Am Leitz-Park 5, D-35578 Wetzlar / Germany
www.leica-camera.com / nadine.coletta@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

********************************************************

Von: [Name] [mailto:teeseewoo@gmail.com]
Gesendet: Dienstag, 3. September 2019 08:36
An: CustomerCare <Customer.Care@leica-camera.com>
Betreff: Re: LEICA-estimate 1058152

Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas
Kaufmann

This message may contain confidential and privileged information. If it has
been sent to you in error, please notify the sender immediately by replying
to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas
Kaufmann

This message may contain confidential and privileged information. If it has
been sent to you in error, please notify the sender immediately by replying
to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO)
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas
Kaufmann

This message may contain confidential and privileged information. If it has
been sent to you in error, please notify the sender immediately by replying
to the message and please delete it from your computer.

Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO)
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas
Kaufmann

This message may contain confidential and privileged information. If it has
been sent to you in error, please notify the sender immediately by replying
to the message and please delete it from your computer.

#2 · 2022-07-12T07:57:43Z
From: fraud@leica.gmbh
To: Nadine.Coletta@leica-camera.com, Ursula.Brand-Gerheim@leica-camera.com, Mathias.Harsch@leica-camera.com, Marita.Paasch@leica-camera.com, Beate.Berns@leica-camera.com, Fedja.Bobanovi@leica-camera.com, Andreas.Hecker@leica-camera.com, dennis.steuer@leica-camera.com, Support@leica-camera.com, sandra.looke@leica-camera.com, spareparts@leica-camera.com, info@leica-store.hk, jboswell@bbg.gov, info@dw.de, readers.representative@latimes.com, opinion@nytimes.com, ashley.vansant@thewashingtondailynews.com, gina.lee@thewashingtondailynews.com, kim.riggs@thewashingtondailynews.com, sylvester.rogers@thewashingtondailynews.com, amy.whitaker@thewashingtondailynews.com, caleb.miller@thewashingtondailynews.com, spencer.stanley@thewashingtondailynews.com, german.llodrat@thewashingtondailynews.com, cecilia.prokos@thewashingtondailynews.com, jason.scott@thewashingtondailynews.com, david.cucchiara@thewashingtondailynews.com, jonathan.rowe@thewashingtondailynews.com, caroline.hudson@thewashingtondailynews.com, vail.rumley@thewashingtondailynews.com, Customer.Care@leica-camera.com, Ursula.Brand@leica-camera.com, Sven.Kupfer@leica-camera.com, Kirstin.Masney@leica-camera.com
Cc: info@ap.org, bluesky@tribune.com, bcjones@usatoday.com, laturner@usatoday.com, dcarruth@usatoday.com, vbradley@usatoday.com, rmensah@usatoday.com, accuracy@usatoday.com, teeseewoo@gmail.com
Subject: Re: Leica Camera AG Cheating again.

Dear Kirstin Masney,

Can you answer the question directly? why Leica Camera sold the problems
product, and now can not fix?

looking for your reply soon.

T.C
www.leica.gmbh
fraud@leica.gmbh

On Sun, Jun 26, 2022 at 9:22 AM Fraud Leica <fraud@leica.gmbh> wrote:

> Dear Kirstin Masney,
>
> Can you answer the question directly? why Leica Camera sold the problems
> product, and now can not fix?
>
> www.leica.gmbh
> fraud@leica.gmbh
>
> On Fri, Jun 24, 2022 at 1:50 PM Masney, Kirstin <
> Kirstin.Masney@leica-camera.com> wrote:
> Dear T.C.
>
>
>
> We explained all this when your camera was here in 2019. The production of
> the CCD was discontinued in October 2019, sensors are not available any
> longer, a repair is therefore not possible.
>
>
>
> Kind regards
>
>
>
> Kirstin Masney
>
> Complaint Manager
>
>
>
> Leica Camera AG
>
> Customer Care
>
> Am Leitz-Park 5/ D-35578 Wetzlar / Germany
>
> www.leica-camera.com / Kirstin.Masney@leica-camera.com
>
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> Von: [Name] <teeseewoo@gmail.com>
> Gesendet: Donnerstag, 23. Juni 2022 19:20
> An: Masney, Kirstin <Kirstin.Masney@leica-camera.com>
> Cc: Kupfer, Sven <Sven.Kupfer@leica-camera.com>; Brand, Ursula <
> Ursula.Brand@leica-camera.com>
> Betreff: Re: The Leica Camera seems Cheating Clients, Selling CCD
> problematic cameras and making expensive annual maintenance fees for
> customers worldwide.
>
>
>
> Dear Kirstin, you haven't said that the Leica CCD will have big problems
> like this. I once trusted the Leica quality, now how can I fix my camera? I
> just want my camera fixed. I don't need the new Leica which is always
> cheating customers.
>
>
>
> Leica promise will fix the camera, and now force customer paying again ?
>
>
>
> looking for your reply soon.
>
>
>
> On Thu, Jun 23, 2022 at 7:00 PM Masney, Kirstin <
> Kirstin.Masney@leica-camera.com> wrote:
>
> Dear T.C.,
>
>
>
> We had extensive correspondence with you in 2019 regarding the M9 sensor
> topic. All the information and explanations were provided by us including
> the official regulations and executive managements directives.
>
>
>
> We will not start this process again. By now, the CCD is no longer
> available the following upgrade offers are available:
>
>
>
>
>
>
>
> If you wish to accept one of these offers, please let us know.
>
>
>
> Kind regards
>
>
>
> Kirstin Masney
>
> Complaint Manager
>
>
>
> Leica Camera AG
>
> Customer Care
>
> Am Leitz-Park 5/ D-35578 Wetzlar / Germany
>
> www.leica-camera.com / Kirstin.Masney@leica-camera.com
>
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> Von: [Name] <teeseewoo@gmail.com>
> Gesendet: Montag, 20. Juni 2022 13:22
> An: Masney, Kirstin <Kirstin.Masney@leica-camera.com>; Kupfer, Sven <
> Sven.Kupfer@leica-camera.com>
> Betreff: Fwd: The Leica Camera seems Cheating Clients, Selling CCD
> problematic cameras and making expensive annual maintenance fees for
> customers worldwide.
>
>
>
> Dear Ursula Kirstin Masney and Sven Kupfer, This is T.C form Hong Kong,
> these days I traveled with my trusted Leica M9 to Tibet, and today I found
> all our photos become as following, can you tell me what should I do? what
> Leica became this quality?
>
>
>
>
>
>
>
>
>
>
>
>
>
> On Fri, Sep 6, 2019 at 6:18 PM T.C <teeseewoo@gmail.com> wrote:
>
> First of all, thank you for your reply. In order to be fair, we will
> forward your responding colleagues to the major media around the world,
> including all members of Congress in Germany.
>
> As you said in your reply, Leica has been replacing sensors for free for
> many years. Why? Because of the quality problem, all the Leica machines we
> purchased, the sensors have problems, and it is not a problem within five
> years, basically there are problems within three years.
>
> The following is my question for you, I hope you can prove the answer:
>
> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
> problems within three years.
> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
> know in advance that the sensor will be prone to problems? And more than
> 90% of the machines have problems?
> 3. Why do you know that when you make a profit in sales, you will not be
> charged for the beginning of 2017? Is there any difference between this and
> cheating?
> 4. My machine is in your factory for three years, and you have replaced
> the agent in Asia. I can't contact you for repair. I know that I am on a
> business trip to Germany and I got your factory in person, but
> unfortunately, I Another feeling of being cheated. I want to consult you
> again. Is there a problem with my machine in the factory for three years,
> or is it a problem after leaving the factory for 5 years?
> 5. Leica is deliberately selling a camera with a problematic CCD quality.
> Can it be forced to pay for expensive repairs every three years, in order
> to make a profit?
>
> Finally, as a consumer, you have always advertised that your quality is
> German quality, good quality, why do you never know that your CCD will have
> more than 90% chance of being bad in three years when you are selling?
> Lose, and then continue to charge fees? Do I have to pay you expensive
> repairs every three years and need to go to Germany in person to deal with
> them?
>
> If you have made it clear that your CCD is easy to break in 2014 and 2015
> sales, please provide your evidence.
>
> If there is no evidence, do you feel reasonable?
>
> Is this Leica's professional ethics?
>
> Is this your ethical standard?
>
> I look forward to your reply and hope that you will answer my relevant
> questions.
>
>
>
>
>
>
>
> Brand, Ursula <Ursula.Brand@leica-camera.com> 于2019年9月6日周五 下午5:18写道：
>
> Dear Sir,
>
>
>
> Thank you for your mail.
>
>
>
>
>
> In order to ensure fair and equal service to all our customers, we have
> specific policies regarding the pricing of our services.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer.
>
> If a product was purchased via an unauthorized channel or proof of
> purchase from an authorized dealer cannot be verified, regular repair
> charges apply.
>
> The terms of warranty as stated in our official documents apply
> internationally. Proof of purchase from an authorized dealer has to be
> provided.
>
> The standard LEICA product guarantee does not affect your statutory
> guarantee rights towards the distributor of your LEICA products but does
> not apply to the
>
> manufacturer.
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
> In the case of your camera, we sold it to Austria and the purchase receipt
> you have sent is in Chinese letters and not signed or stamped by any dealer.
>
> You may find all the stores / authorized dealers in Greater China on:
> https://www.leica-camera.cn/about-leica-stores/leica-dealer-locator.html
>
>
>
> Leica has been replacing sensors free of charge for some years now and
> only charged part for the material cost since 01.09.2017 for affected
> cameras older than 5 years. We did not come by this decision lightly, but
> are unable to continue this service any longer. Starting on 01.12.2018 a
> contribution of €1303 + VAT applies.
>
>
>
> Included in this programme is a free general overhaul of your Leica M
> camera and a one year warranty on the same terms as for new products. This
> offer expresses our commitment to conserving the value of the camera.
>
>
>
> The general overhaul of the Leica M camera includes the following items:
>
> •Cleaning and overhaul of the shutter cocking mechanisms
>
> •Cleaning and maintenance/repair of the multifunction wheel
>
> •Cleaning of the main switch and shutter speed dial
>
> •Adjustment of the baseplate locking system
>
> •Refurbishment of engravings
>
> •Renewal of the protective film on the baseplate
>
> •Maintenance/repair of viewfinder displays
>
>
>
> Upgrade options are still available. Instead of a sensor exchange we offer
> our customers the option to trade-in the affected camera and to purchase
> one of the selected camera models to the following attractive conditions.
> We informed you about this option with the estimate.
>
>
>
>
>
> Kind regards / 此致
>
>
>
> Customer Care
> U. Brand
>
>
>
> Tel.: +49 (0) 6441 2080 189
> Fax : +49 (0) 6441 2080 339
> customer.care@leica-camera.com
>
>
>
>
>
> Leica Camera AG
> Customer Care/ Am Leitz-Park 5 /
> 35578 Wetzlar / Germany
>
> http://de.leica-camera.com/home/
>
>
>
>
>
>
>
>
>
>
>
> Von: T.C [mailto:teeseewoo@gmail.com]
> Gesendet: Donnerstag, 5. September 2019 23:22
> An: Coletta, Nadine <Nadine.Coletta@leica-camera.com>; Brand, Ursula <
> Ursula.Brand@leica-camera.com>; Mathias.Harsch@leica-camera.com; Paasch,
> Marita <Marita.Paasch@leica-camera.com>; Beate.Berns@leica-camera.com;
> Fedja.Bobanovi@leica-camera.com; Andreas.Hecker@leica-camera.com; Steuer,
> Dennis <dennis.steuer@leica-camera.com>; Support@leica-camera.com; Looke,
> Sandra <Sandra.Looke@leica-camera.com>; spareparts <
> spareparts@leica-camera.com>; info@leica-store.hk; jboswell@bbg.gov;
> info@dw.de; readers.representative@latimes.com; opinion@nytimes.com;
> ashley.vansant@thewashingtondailynews.com;
> gina.lee@thewashingtondailynews.com; kim.riggs@thewashingtondailynews.com;
> sylvester.rogers@thewashingtondailynews.com;
> amy.whitaker@thewashingtondailynews.com;
> caleb.miller@thewashingtondailynews.com;
> spencer.stanley@thewashingtondailynews.com;
> german.llodrat@thewashingtondailynews.com;
> cecilia.prokos@thewashingtondailynews.com;
> jason.scott@thewashingtondailynews.com;
> david.cucchiara@thewashingtondailynews.com;
> jonathan.rowe@thewashingtondailynews.com; \editor@people.com;
> caroline.hudson@thewashingtondailynews.com;
> vail.rumley@thewashingtondailynews.com
> Cc: 'info@ap.org，' <info@ap.org>; bluesky@tribune.com;
> bcjones@usatoday.com; laturner@usatoday.com; dcarruth@usatoday.com;
> vbradley@usatoday.com; rmensah@usatoday.com; accuracy@usatoday.com
> Betreff: The Leica Camera seems Cheating Clients.
>
>
>
> Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany,
> has promised consumers that the CCD for digital camera M-System is lifetime
> warranty and claims to be of high quality.
>
>
>
> In fact, within five years, I personally went to the headquarters of the
> Leica company in Germany, and the problems of the camera have been
> repeatedly and repeatedly, based on the high maintenance costs.
>
>
>
> Everything promised before, with the change of the agency, Leica's German
> headquarters also hopes that the customer's promised lifetime maintenance
> will become a fee-based repair under the overlord clause. The high-quality
> camera promised before will become damaged every year. Cameras, and camera
> quality issues are endless.
>
>
>
> Why is the quality of the camera so low? Why are you constantly promoting
> high quality cameras?
>
>
>
> I have written to Leica's public relations department many times, and I
> have not received a clear answer so far.
>
>
>
> Therefore, I hope to disclose this letter to the media and hope that Leica
> can publicly answer the quality of the camera.
>
>
>
> And more than a few hundred people, in Hong Kong, Taiwan, Macau and
> mainland China, have received public notice from Leica that they will
> guarantee the CCD warranty of the Leica M-System camera for life, but the
> fact is that Leica can always Change the promise, what is the difference
> between this deception?
>
>
>
> I look forward to the positive response from Leica, and don't evade the
> problem.
>
>
>
> Yours, Sincerely.
>
>
>
> --
>
> Schmidt Marketing (HK) Ltd, der regionale Vertriebshändler von Leica in
> Deutschland, hat den Verbrauchern versprochen, dass das CCD für das
> M-System der Digitalkamera lebenslange Garantie bietet und von hoher
> Qualität sein soll.
>
>
>
> Tatsächlich bin ich innerhalb von fünf Jahren persönlich zum Hauptsitz der
> Firma Leica in Deutschland gegangen, und die Probleme mit der Kamera sind
> aufgrund der hohen Wartungskosten immer wieder aufgetreten.
>
>
>
> Vor allem versprochen, zusammen mit Änderungen in der Agentur, Leica möge
> auch Kunden an die Firmenzentrale in Deutschland, die Urverheißung der
> Lebensdauer wartungsfrei, unter den Bedingungen des Königs, zu einem
> Wartungsgebühr, vor dem Versprechen von qualitativ hochwertiger Kamera,
> Mangel an Schaden jedes Jahr zu werden Kameras und Probleme mit der
> Kameraqualität sind endlos.
>
>
>
> Warum ist die Qualität der Kamera so gering? Warum bewerben Sie ständig
> hochwertige Kameras?
>
>
>
> Ich habe oft an die PR-Abteilung von Leica geschrieben und bisher noch
> keine klare Antwort erhalten.
>
>
>
> Daher hoffe ich, diesen Brief den Medien zugänglich zu machen und hoffe,
> dass Leica die Qualität der Kamera öffentlich beantworten kann.
>
>
>
> Und mehr als ich, mehr als ein paar hundert Menschen, in der Tat, hat in
> Hong Kong, Taiwan, Macau und Festland Chinas Leicas öffentlich erklärte
> lebenslange Garantie CCD Garantie Leica M-System-Kameras Verwendung
> erhalten, aber die Tatsache ist, kann Leica Gesellschaft jederzeit Ändern
> Sie das Versprechen, was ist der Unterschied zwischen dieser Täuschung?
>
>
>
> Ich freue mich auf die positive Resonanz von Leica und weiche dem Problem
> nicht aus.
>
>
>
> Ihre
>
>
>
>
>
> [Name] <teeseewoo@gmail.com> 于2019年9月4日周三 下午9:59写道：
>
> Can you tell me what's the authorized dealer in China and Hong Kong?
>
>
>
> some media in Hong Kong want to report the Leica quality.
>
>
>
> In fact, my M9 and M Monochrome did not change for one time, and it broken
> long time ago ,not this time only. I even don't know it's already broken.
>
>
>
> Me, and the Leica Fans Association in Hong Kong, will go to the Official
> Dealer in Hong Kong and Beijing, asking when the Leica new policy and why
> don‘’t inform us before the Leica sell the product.
>
>
>
> most of us have more than 3 Leica machines, but it's pity we all
> disappeared these days.
>
>
>
> Looking for your reply soon.
>
>
>
> Yours sincerely
>
>
>
> T.C
>
>
>
>
>
>
>
> Coletta, Nadine <Nadine.Coletta@leica-camera.com> 于2019年9月4日周三 下午8:46写道：
>
> Dear Mr. Wu,
>
>
>
> Thank you for providing us the proof of purchase.
>
>
>
> Unfortunately, the purchase invoice and receipt provided below are not
> acknowledgeable.
>
> Any Leica product comes with a manufacturer’s guarantee that is valid
> worldwide if the product was purchased from an authorized dealer. If a
> product was purchased via an unauthorized channel or proof of purchase
> from an authorized dealer cannot be verified, regular repair charges apply.
>
>
>
> In such cases warranty claims have to be addressed with the seller/dealer.
>
>
>
> Thank you for understanding.
>
>
>
> Mit freundlichen Grüssen / Kind regards / Cordiali saluti
>
> Nadine Coletta
>
> Leica Camera AG
> Customer Care
> Am Leitz-Park 5, D-35578 Wetzlar / Germany
> www.leica-camera.com / nadine.coletta@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
>
>
> ********************************************************
>
>
>
> Von: [Name] [mailto:teeseewoo@gmail.com]
> Gesendet: Dienstag, 3. September 2019 08:36
> An: CustomerCare <Customer.Care@leica-camera.com>
> Betreff: Re: LEICA-estimate 1058152
>
>
>
>
>
>
>
>
>
>
>
> Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：
>
> Dear Leica Customer,
>
> Your order confirmation/estimate for the above listed service order
> number can be found in the attachment.
>
> You can track the status of your service order anytime under the
> following link:
>
> http://repair.leica-camera.com/service/repairtracking/index.html
>
> If you need further assistance, please contact:
>
> Customer.Care@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
> Kind Regards
>
> Leica Camera AG
> Customer Care
>
> Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
> Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas
> Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>
> Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
> Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita
> Paasch
> Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas
> Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
>
>
> Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
> Vorstand | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO)
> Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas
> Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>
> Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
> Vorstand | Executive Board: Matthias Harsch (CEO) I Michael Grimm (CFO)
> Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas
> Kaufmann
>
> This message may contain confidential and privileged information. If it
> has been sent to you in error, please notify the sender immediately by
> replying to the message and please delete it from your computer.
>

081. Leica Cheating Clients again in 2022, let's look at Leica's M bad quality

thread 181a5d6e29e94b7c · 2022-06-27 · 51,264 characters

Leica Cheating Clients again in 2022, let's look at Leica's M bad quality

Thread ID 181a5d6e29e94b7c · messages 9 · 2022-06-27T15:45:23Z → 2022-07-24T17:12:37Z

#1 · 2022-06-27T15:45:23Z
From: 22327861@qq.com
To: Nadine.Coletta@leica-camera.com, Ursula.Brand-Gerheim@leica-camera.com, Mathias.Harsch@leica-camera.com, Marita.Paasch@leica-camera.com, Beate.Berns@leica-camera.com, Fedja.Bobanovi@leica-camera.com, Andreas.Hecker@leica-camera.com, dennis.steuer@leica-camera.com, Support@leica-camera.com, sandra.looke@leica-camera.com, info@leica-store.hk, jboswell@bbg.gov, info@dw.de, readers.representative@latimes.com, opinion@nytimes.com, ashley.vansant@thewashingtondailynews.com, gina.lee@thewashingtondailynews.com, kim.riggs@thewashingtondailynews.com, sylvester.rogers@thewashingtondailynews.com, amy.whitaker@thewashingtondailynews.com, caleb.miller@thewashingtondailynews.com, spencer.stanley@thewashingtondailynews.com, german.llodrat@thewashingtondailynews.com, cecilia.prokos@thewashingtondailynews.com, jason.scott@thewashingtondailynews.com, david.cucchiara@thewashingtondailynews.com, jonathan.rowe@thewashingtondailynews.com, caroline.hudson@thewashingtondailynews.com, vail.rumley@thewashingtondailynews.com, Customer.Care@leica-camera.com, Ursula.Brand@leica-camera.com, Sven.Kupfer@leica-camera.com, Kirstin.Masney@leica-camera.com, teeseewoo@gmail.com, spareparts@leica-camera.com, customer.care@leica-camera.com
Subject: Leica Cheating Clients again in 2022, let's look at Leica's M bad quality

Leica Camera Concealing quality issues before sales 		 			 				 					 					 						 							 								 							 						
 					 				 			
 			 				 					 						 						 							 								 									 								
 								 									Leica Concealing quality issues before sales
 								
 								 									 								
 								 									 										 										 									 								
 								 									 								
 							 													 						
 					 				 			
 			 					 							 						
  					 				 				 			 				 					 						 						 							 								 									 										
My name is [Name], Leica Camera Company Delete the Evidence :
https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors

 									 								
 								 									 								
 								 									 								
 								 									 										
why Leica Camera Delete the Promise?
 Is the CEO force the staffs to cheat clients?

Please look at the following link or the attachment, how you promise, and how you cheating the clients now.
 									 								
 								 									 								
 								 									 								
 								 									 										
Leica ever announces Permanent Fix for CCD Sensor Corrosion on M9? here's the evidences from media, and similar evidence still as following:

 									 								
 								 									 								
 								 									 								
 								 									 								
 								 								 									 										
The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.

2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?

3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?

5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

 									 								
 								 									 								
 								 									 								
 								 									 								
 								 								 									 								
 								 									 								
								 									 								
								 									 								
								 									 								
								 									 								
								 									 								
								 									 								
								 									 								
								 									 								
								 									 								
								 									 								
 															 							 	 								 			 			 			 				 					 					 						 							www.leica.gmbh 						
 						 						fraud@leica.gmbh

#2 · 2022-06-27T16:13:54Z
From: teeseewoo@gmail.com
To: 22327861@qq.com, fraud@leica.gmbh, Kirstin.Masney@leica-camera.com, sandra.looke@leica-camera.com, sandra.sczesny@leica-camera.com, julia.hartner@leica-camera.com
Subject: Re: Leica Cheating Clients again in 2022, let's look at Leica's M bad quality

Attachments named in the archive: image.png; ANGjdJ841rym40E4BFVr_7KkPS1itjoHF28v3i_n6UkH4XszGC4pYMJ8mOVfOUCND9rji10OcvSb3bUDKNjtpq9l7a1n8W58NxL9WJN0Y4774W72IMN01r0Fyx-KEpL-YsA3EYYbg59lHV0aSFT3_7mbkA7Gt1mz7FnELc6vRcdfomKjPcQbJG9A37EftKa-wGyOULiCZnwyB5sYIEzM3bZYp9fEyhv5NTTEF0wKONwR7lS1QhwCnqaBeisx_5l8wocWrAsSq4cqCu79A7O6pJAf5dbkmFZYPr4RzlPj78ulS3WVXrmOihdM9n8XFuE

Dear Masney Kirstin, I dont know what will you think looking at the
following Leica M9 photos, I do feel shame on Leica, and I will keep
sharing the photos in Youtube, facebook and other media, PERM in
www.leica.gmbh, if you feel the Leica Camera is good quality.
[image: image.png]

On Mon, Jun 27, 2022 at 11:45 PM [Name] <22327861@qq.com> wrote:

> [image: logo] <http://www.leica.gmbh>
> Leica Concealing quality issues before sales
>
> My name is [Name], Leica Camera Company Delete the Evidence :
>
> https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors
>
> why Leica Camera Delete the Promise?
> Is the CEO force the staffs to cheat clients?
>
> Please look at the following link or the attachment, how you promise, and
> how you cheating the clients now.
>
> Leica ever announces Permanent Fix for CCD Sensor Corrosion on M9? here's
> the evidences from media, and similar evidence still as following:
>
> The following is my question for you, I hope you can prove the answer:
>
>
> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
> problems within three years.
>
> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
> know in advance that the sensor will be prone to problems? And more than
> 90% of the machines have problems?
>
> 3. Why do you know that when you make a profit in sales, you will not be
> charged for the beginning of 2017? Is there any difference between this and
> cheating?
>
> 5. Leica is deliberately selling a camera with a problematic CCD quality.
> Can it be forced to pay for expensive repairs every three years, in order
> to make a profit?
>
>
>
> www.leica.gmbh <#m_-1011308933201524936_>
> fraud@leica.gmbh
>

#3 · 2022-07-01T15:28:16Z
From: 22327861@qq.com
To: teeseewoo@gmail.com, fraud@leica.gmbh, Kirstin.Masney@leica-camera.com, sandra.looke@leica-camera.com, sandra.sczesny@leica-camera.com, julia.hartner@leica-camera.com
Subject: 回复： Leica Cheating Clients again in 2022, let's look at Leica's M bad quality

Attachments named in the archive: 71860DA6@8962F65B.9012BF62.jpg; 51B806D2@90555723.9012BF62.png.jpg; ANGjdJ8ljJeuxxiho33lIeanbEroe-p8dXbh2YpUxfI9rbFXUTP30OFDOfHJlg0T8A58xYxeQoVVDRLikClnHTBGmGrXexup-Fvdivu_3fnlTKcpfix0YZaqjxEt4_vY-n_CgzVGKYH0wTrLTqoJZSCjrcdv0yRQi-xUvcl_SkeiogvdE9_DNn9HE8gOFmKypXx7LPD-MrKORVblZyEXWVIInMZ3rgyhX6n_BvffjTvKCt54cW2hlyhO6u0NFoNrcYkI_upIDoE5nkNCNzBuia1qonKaruR_hw_TPPm5GsuZgSBQbhSoLlnMd04URc6RzX2Wny3Ma-QLuBEbirUISkhWArLM89jrcWG0b3192eUE48RbnsJ9ZcjIPHpvPWuNCib8_l2HG5O4hngX65EF; ANGjdJ-Z5IkmICxW5LZikbKs-K

Dear T.C and Masney Kirstin

here's another Leica's Cheating evidence, hope you can update on your facebook, youtube and www.leica.gmbh, let everyone know HOW LEICA CHEAT!

------------------&nbsp;原始邮件&nbsp;------------------
发件人: "[Name]" <teeseewoo@gmail.com&gt;;
发送时间:&nbsp;2022年6月28日(星期二) 凌晨0:13
收件人:&nbsp;"[Name]"<22327861@qq.com&gt;;"fraud"<fraud@leica.gmbh&gt;;"Masney, Kirstin"<Kirstin.Masney@leica-camera.com&gt;;"sandra.looke"<sandra.looke@leica-camera.com&gt;;"sandra.sczesny"<sandra.sczesny@leica-camera.com&gt;;"julia.hartner"<julia.hartner@leica-camera.com&gt;;

主题:&nbsp;Re: Leica Cheating Clients again in 2022, let's look at Leica's M bad quality

Dear Masney Kirstin, I dont know what will you think looking at the following Leica M9 photos, I do feel shame on Leica, and I will keep sharing the photos in Youtube, facebook and other media, PERM in www.leica.gmbh, if you feel the Leica Camera is good quality.&nbsp;

On Mon, Jun 27, 2022 at 11:45 PM [Name] <22327861@qq.com&gt; wrote:

   		 		 	 	 		 			 				 					 					 						 							 								 							 						
 					 				 			
 			 				 					 						 						 							 								 									 								
 								 									Leica Concealing quality issues before sales
 								
 								 									 								
 								 									 										 										 									 								
 								 									 								
 							 													 						
 					 				 			
 			 					 							 						
  					 				 				 			 				 					 						 						 							 								 									 										
My name is [Name], Leica Camera Company Delete the Evidence :
https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors

 									 								
 								 									 								
 								 									 								
 								 									 										
why Leica Camera Delete the Promise?
 Is the CEO force the staffs to cheat clients?

Please look at the following link or the attachment, how you promise, and how you cheating the clients now.
 									 								
 								 									 								
 								 									 								
 								 									 										
Leica ever announces Permanent Fix for CCD Sensor Corrosion on M9? here's the evidences from media, and similar evidence still as following:

 									 								
 								 									 								
 								 									 								
 								 									 								
 								 								 									 										
The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have problems within three years.

2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not know in advance that the sensor will be prone to problems? And more than 90% of the machines have problems?

3. Why do you know that when you make a profit in sales, you will not be charged for the beginning of 2017? Is there any difference between this and cheating?

5. Leica is deliberately selling a camera with a problematic CCD quality. Can it be forced to pay for expensive repairs every three years, in order to make a profit?

 									 								
 								 									 								
 								 									 								
 								 									 								
 								 								 									 								
 								 									 								
								 									 								
								 									 								
								 									 								
								 									 								
								 									 								
								 									 								
								 									 								
								 									 								
								 									 								
								 									 								
 															 							 	 								 			 			 			 				 					 					 						 							www.leica.gmbh 						
 						 						fraud@leica.gmbh

#4 · 2022-07-01T16:18:56Z
From: teeseewoo@gmail.com
To: 22327861@qq.com, Nadine.Coletta@leica-camera.com, Ursula.Brand-Gerheim@leica-camera.com, Mathias.Harsch@leica-camera.com, Marita.Paasch@leica-camera.com, Beate.Berns@leica-camera.com, Fedja.Bobanovi@leica-camera.com, Andreas.Hecker@leica-camera.com, dennis.steuer@leica-camera.com, Support@leica-camera.com, sandra.looke@leica-camera.com, Customer.Care@leica-camera.com, Ursula.Brand@leica-camera.com, Sven.Kupfer@leica-camera.com, Kirstin.Masney@leica-camera.com, spareparts@leica-camera.com, technicalinfo@leicacamerausa.com, info@leicasportoptics.com, leica@nikecomm.com, repair@leicacamerausa.com, info@leicastoredc.com, andreas.schweiger@leitz-auction.com, info@leicagalleryboston.com, info@lfi-online.de, holtorf@lfi-online.de, ribeiro@lfi-online.de, lfi@aboteam.de, oskar-barnack-award@leica-camera.com, support@picter.com, sinar@macconsult.de, customercare.cn@leica-camera.com, customercare.hk@leica-camera.com, customercare.tw@leica-camera.com
Subject: Re: Leica Cheating Clients again in 2022, let's look at Leica's M bad quality

Dear CEO@Leica.gmbh and Kirstin Masney

We hope you and Leica Camera can stop cheating and face the fact and answer
the questions.

tc@leica.gmbh

On Mon, Jun 27, 2022 at 11:45 PM [Name] <22327861@qq.com> wrote:

> [image: logo] <http://www.leica.gmbh>
> Leica Concealing quality issues before sales
>
> My name is [Name], Leica Camera Company Delete the Evidence :
>
> https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors
>
> why Leica Camera Delete the Promise?
> Is the CEO force the staffs to cheat clients?
>
> Please look at the following link or the attachment, how you promise, and
> how you cheating the clients now.
>
> Leica ever announces Permanent Fix for CCD Sensor Corrosion on M9? here's
> the evidences from media, and similar evidence still as following:
>
> The following is my question for you, I hope you can prove the answer:
>
>
> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
> problems within three years.
>
> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
> know in advance that the sensor will be prone to problems? And more than
> 90% of the machines have problems?
>
> 3. Why do you know that when you make a profit in sales, you will not be
> charged for the beginning of 2017? Is there any difference between this and
> cheating?
>
> 5. Leica is deliberately selling a camera with a problematic CCD quality.
> Can it be forced to pay for expensive repairs every three years, in order
> to make a profit?
>
>
>
> www.leica.gmbh <#m_-3194037728260264468_m_2086946676543469196_>
> fraud@leica.gmbh
>

#5 · 2022-07-01T16:19:23Z
From: postmaster@leica-camera.com
To: teeseewoo@gmail.com
Subject: Unzustellbar: Re: Leica Cheating Clients again in 2022, let's look at Leica's M bad quality

Fehler bei der Nachrichtenzustellung an folgende Empfänger oder Gruppen:

Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Marita.Paasch (Marita.Paasch@leica-camera.com)<mailto:Marita.Paasch@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Support@leica-camera.com<mailto:Support@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

dennis.steuer (dennis.steuer@leica-camera.com)<mailto:dennis.steuer@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Diagnoseinformationen für Administratoren:

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Andreas.Hecker@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Beate.Berns@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Fedja.Bobanovi@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Marita.Paasch@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Mathias.Harsch@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Support@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

dennis.steuer@leica-camera.com
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MIME-Version: 1.0
References: <tencent_A0C31C0F84738EE65EDF4CB7A6532D2DBE06@qq.com>
In-Reply-To: <tencent_A0C31C0F84738EE65EDF4CB7A6532D2DBE06@qq.com>
From: [Name] <teeseewoo@gmail.com>
Date: Sat, 2 Jul 2022 00:18:56 +0800
Message-ID: <CAK3OhgAfd9-XrRarvSif9aGyQucadKUyLHhH0i=4kf+Fz+P7zw@mail.gmail.com>
Subject: Re: Leica Cheating Clients again in 2022, let's look at Leica's M bad quality
To: =?UTF-8?B?6ZmG5Y2a5paH?= <22327861@qq.com>, "Coletta, Nadine"
        <Nadine.Coletta@leica-camera.com>, "Brand-Gerheim, Ursula"
        <Ursula.Brand-Gerheim@leica-camera.com>, <Mathias.Harsch@leica-camera.com>,
        Marita.Paasch <Marita.Paasch@leica-camera.com>,
        <Beate.Berns@leica-camera.com>, <Fedja.Bobanovi@leica-camera.com>,
        <Andreas.Hecker@leica-camera.com>, dennis.steuer
        <dennis.steuer@leica-camera.com>, <Support@leica-camera.com>, sandra.looke
        <sandra.looke@leica-camera.com>, Elke Macha <Customer.Care@leica-camera.com>,
        "Brand, Ursula" <Ursula.Brand@leica-camera.com>, "Kupfer, Sven"
        <Sven.Kupfer@leica-camera.com>, "Masney, Kirstin"
        <Kirstin.Masney@leica-camera.com>, spareparts <spareparts@leica-camera.com>,
        technicalinfo <technicalinfo@leicacamerausa.com>, info
        <info@leicasportoptics.com>, <leica@nikecomm.com>, repair
        <repair@leicacamerausa.com>, <info@leicastoredc.com>,
        <andreas.schweiger@leitz-auction.com>, <info@leicagalleryboston.com>,
        <info@lfi-online.de>, <holtorf@lfi-online.de>, <ribeiro@lfi-online.de>,
        <lfi@aboteam.de>, <oskar-barnack-award@leica-camera.com>,
        <support@picter.com>, <sinar@macconsult.de>, customercare.cn
        <customercare.cn@leica-camera.com>, customercare.hk
        <customercare.hk@leica-camera.com>, <customercare.tw@leica-camera.com>
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Final-Recipient: rfc822;dennis.steuer@leica-camera.com
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X-Display-Name: dennis.steuer

Dear CEO@Leica.gmbh and Kirstin Masney

We hope you and Leica Camera can stop cheating and face the fact and answer
the questions.

tc@leica.gmbh

On Mon, Jun 27, 2022 at 11:45 PM [Name] <22327861@qq.com> wrote:

> [image: logo] <http://www.leica.gmbh>
> Leica Concealing quality issues before sales
>
> My name is [Name], Leica Camera Company Delete the Evidence :
>
> https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors
>
> why Leica Camera Delete the Promise?
> Is the CEO force the staffs to cheat clients?
>
> Please look at the following link or the attachment, how you promise, and
> how you cheating the clients now.
>
> Leica ever announces Permanent Fix for CCD Sensor Corrosion on M9? here's
> the evidences from media, and similar evidence still as following:
>
> The following is my question for you, I hope you can prove the answer:
>
>
> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
> problems within three years.
>
> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
> know in advance that the sensor will be prone to problems? And more than
> 90% of the machines have problems?
>
> 3. Why do you know that when you make a profit in sales, you will not be
> charged for the beginning of 2017? Is there any difference between this and
> cheating?
>
> 5. Leica is deliberately selling a camera with a problematic CCD quality.
> Can it be forced to pay for expensive repairs every three years, in order
> to make a profit?
>
>
>
> www.leica.gmbh <#m_-3194037728260264468_m_2086946676543469196_>
> fraud@leica.gmbh
>

#6 · 2022-07-13T19:39:30Z
From: teeseewoo@gmail.com
To: 22327861@qq.com, Nadine.Coletta@leica-camera.com, Ursula.Brand-Gerheim@leica-camera.com, Mathias.Harsch@leica-camera.com, Marita.Paasch@leica-camera.com, Beate.Berns@leica-camera.com, Fedja.Bobanovi@leica-camera.com, Andreas.Hecker@leica-camera.com, dennis.steuer@leica-camera.com, Support@leica-camera.com, sandra.looke@leica-camera.com, Customer.Care@leica-camera.com, Ursula.Brand@leica-camera.com, Sven.Kupfer@leica-camera.com, Kirstin.Masney@leica-camera.com, spareparts@leica-camera.com, technicalinfo@leicacamerausa.com, info@leicasportoptics.com, leica@nikecomm.com, repair@leicacamerausa.com, info@leicastoredc.com, andreas.schweiger@leitz-auction.com, info@leicagalleryboston.com, info@lfi-online.de, holtorf@lfi-online.de, ribeiro@lfi-online.de, lfi@aboteam.de, oskar-barnack-award@leica-camera.com, support@picter.com, sinar@macconsult.de, customercare.cn@leica-camera.com, customercare.hk@leica-camera.com, customercare.tw@leica-camera.com
Subject: Re: Leica Cheating Clients again in 2022, let's look at Leica's M bad quality

Dear CEO@Leica.gmbh and Kirstin Masney

We hope you and Leica Camera can stop cheating and face the fact and answer
the questions.

tc@leica.gmbh

On Sat, Jul 2, 2022 at 12:18 AM [Name] <teeseewoo@gmail.com> wrote:

> Dear CEO@Leica.gmbh and Kirstin Masney
>
> We hope you and Leica Camera can stop cheating and face the fact and
> answer the questions.
>
> tc@leica.gmbh
>
> On Mon, Jun 27, 2022 at 11:45 PM [Name] <22327861@qq.com> wrote:
>
>> [image: logo] <http://www.leica.gmbh>
>> Leica Concealing quality issues before sales
>>
>> My name is [Name], Leica Camera Company Delete the Evidence :
>>
>> https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors
>>
>> why Leica Camera Delete the Promise?
>> Is the CEO force the staffs to cheat clients?
>>
>> Please look at the following link or the attachment, how you promise, and
>> how you cheating the clients now.
>>
>> Leica ever announces Permanent Fix for CCD Sensor Corrosion on M9? here's
>> the evidences from media, and similar evidence still as following:
>>
>> The following is my question for you, I hope you can prove the answer:
>>
>>
>> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
>> problems within three years.
>>
>> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
>> know in advance that the sensor will be prone to problems? And more than
>> 90% of the machines have problems?
>>
>> 3. Why do you know that when you make a profit in sales, you will not be
>> charged for the beginning of 2017? Is there any difference between this and
>> cheating?
>>
>> 5. Leica is deliberately selling a camera with a problematic CCD quality.
>> Can it be forced to pay for expensive repairs every three years, in order
>> to make a profit?
>>
>>
>>
>> www.leica.gmbh
>> <#m_2318941503277705028_m_-3194037728260264468_m_2086946676543469196_>
>> fraud@leica.gmbh
>>
>

#7 · 2022-07-13T19:40:03Z
From: postmaster@leica-camera.com
To: teeseewoo@gmail.com
Subject: Unzustellbar: Re: Leica Cheating Clients again in 2022, let's look at Leica's M bad quality

Fehler bei der Nachrichtenzustellung an folgende Empfänger oder Gruppen:

Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>
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Marita.Paasch (Marita.Paasch@leica-camera.com)<mailto:Marita.Paasch@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Support@leica-camera.com<mailto:Support@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

dennis.steuer (dennis.steuer@leica-camera.com)<mailto:dennis.steuer@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Diagnoseinformationen für Administratoren:

Generierender Server: ldesex02.lcg.leica-camera.com

Andreas.Hecker@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Beate.Berns@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Fedja.Bobanovi@leica-camera.com
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Marita.Paasch@leica-camera.com
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Mathias.Harsch@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Support@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

dennis.steuer@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

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From: [Name] <teeseewoo@gmail.com>
Date: Thu, 14 Jul 2022 03:39:30 +0800
Message-ID: <CAK3OhgDjn08nox1LKDsS62qQW9Z+h+wHX_ShxHBgm95gDZ87dg@mail.gmail.com>
Subject: Re: Leica Cheating Clients again in 2022, let's look at Leica's M bad quality
To: =?UTF-8?B?6ZmG5Y2a5paH?= <22327861@qq.com>, "Coletta, Nadine"
        <Nadine.Coletta@leica-camera.com>, "Brand-Gerheim, Ursula"
        <Ursula.Brand-Gerheim@leica-camera.com>, <Mathias.Harsch@leica-camera.com>,
        Marita.Paasch <Marita.Paasch@leica-camera.com>,
        <Beate.Berns@leica-camera.com>, <Fedja.Bobanovi@leica-camera.com>,
        <Andreas.Hecker@leica-camera.com>, dennis.steuer
        <dennis.steuer@leica-camera.com>, <Support@leica-camera.com>, sandra.looke
        <sandra.looke@leica-camera.com>, Elke Macha <Customer.Care@leica-camera.com>,
        "Brand, Ursula" <Ursula.Brand@leica-camera.com>, "Kupfer, Sven"
        <Sven.Kupfer@leica-camera.com>, "Masney, Kirstin"
        <Kirstin.Masney@leica-camera.com>, spareparts <spareparts@leica-camera.com>,
        technicalinfo <technicalinfo@leicacamerausa.com>, info
        <info@leicasportoptics.com>, <leica@nikecomm.com>, repair
        <repair@leicacamerausa.com>, <info@leicastoredc.com>,
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        <info@lfi-online.de>, <holtorf@lfi-online.de>, <ribeiro@lfi-online.de>,
        <lfi@aboteam.de>, <oskar-barnack-award@leica-camera.com>,
        <support@picter.com>, <sinar@macconsult.de>, customercare.cn
        <customercare.cn@leica-camera.com>, customercare.hk
        <customercare.hk@leica-camera.com>, <customercare.tw@leica-camera.com>
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Dear CEO@Leica.gmbh and Kirstin Masney

We hope you and Leica Camera can stop cheating and face the fact and answer
the questions.

tc@leica.gmbh

On Sat, Jul 2, 2022 at 12:18 AM [Name] <teeseewoo@gmail.com> wrote:

> Dear CEO@Leica.gmbh and Kirstin Masney
>
> We hope you and Leica Camera can stop cheating and face the fact and
> answer the questions.
>
> tc@leica.gmbh
>
> On Mon, Jun 27, 2022 at 11:45 PM [Name] <22327861@qq.com> wrote:
>
>> [image: logo] <http://www.leica.gmbh>
>> Leica Concealing quality issues before sales
>>
>> My name is [Name], Leica Camera Company Delete the Evidence :
>>
>> https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors
>>
>> why Leica Camera Delete the Promise?
>> Is the CEO force the staffs to cheat clients?
>>
>> Please look at the following link or the attachment, how you promise, and
>> how you cheating the clients now.
>>
>> Leica ever announces Permanent Fix for CCD Sensor Corrosion on M9? here's
>> the evidences from media, and similar evidence still as following:
>>
>> The following is my question for you, I hope you can prove the answer:
>>
>>
>> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
>> problems within three years.
>>
>> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
>> know in advance that the sensor will be prone to problems? And more than
>> 90% of the machines have problems?
>>
>> 3. Why do you know that when you make a profit in sales, you will not be
>> charged for the beginning of 2017? Is there any difference between this and
>> cheating?
>>
>> 5. Leica is deliberately selling a camera with a problematic CCD quality.
>> Can it be forced to pay for expensive repairs every three years, in order
>> to make a profit?
>>
>>
>>
>> www.leica.gmbh
>> <#m_2318941503277705028_m_-3194037728260264468_m_2086946676543469196_>
>> fraud@leica.gmbh
>>
>

#8 · 2022-07-24T17:11:38Z
From: teeseewoo@gmail.com
To: 22327861@qq.com, Nadine.Coletta@leica-camera.com, Ursula.Brand-Gerheim@leica-camera.com, Mathias.Harsch@leica-camera.com, Marita.Paasch@leica-camera.com, Beate.Berns@leica-camera.com, Fedja.Bobanovi@leica-camera.com, Andreas.Hecker@leica-camera.com, dennis.steuer@leica-camera.com, Support@leica-camera.com, sandra.looke@leica-camera.com, Customer.Care@leica-camera.com, Ursula.Brand@leica-camera.com, Sven.Kupfer@leica-camera.com, Kirstin.Masney@leica-camera.com, spareparts@leica-camera.com, technicalinfo@leicacamerausa.com, info@leicasportoptics.com, leica@nikecomm.com, repair@leicacamerausa.com, info@leicastoredc.com, andreas.schweiger@leitz-auction.com, info@leicagalleryboston.com, info@lfi-online.de, holtorf@lfi-online.de, ribeiro@lfi-online.de, lfi@aboteam.de, oskar-barnack-award@leica-camera.com, support@picter.com, sinar@macconsult.de, customercare.cn@leica-camera.com, customercare.hk@leica-camera.com, customercare.tw@leica-camera.com
Subject: Re: Leica Cheating Clients again in 2022, let's look at Leica's M bad quality

Dear CEO@Leica.gmbh and Kirstin Masney

We hope you and Leica Camera can stop cheating and face the fact and answer
the questions.

T.C

On Thu, Jul 14, 2022 at 3:39 AM [Name] <teeseewoo@gmail.com> wrote:

> Dear CEO@Leica.gmbh and Kirstin Masney
>
> We hope you and Leica Camera can stop cheating and face the fact and
> answer the questions.
>
> tc@leica.gmbh
>
> On Sat, Jul 2, 2022 at 12:18 AM [Name] <teeseewoo@gmail.com> wrote:
>
>> Dear CEO@Leica.gmbh and Kirstin Masney
>>
>> We hope you and Leica Camera can stop cheating and face the fact and
>> answer the questions.
>>
>> tc@leica.gmbh
>>
>> On Mon, Jun 27, 2022 at 11:45 PM [Name] <22327861@qq.com> wrote:
>>
>>> [image: logo] <http://www.leica.gmbh>
>>> Leica Concealing quality issues before sales
>>>
>>> My name is [Name], Leica Camera Company Delete the Evidence :
>>>
>>> https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors
>>>
>>> why Leica Camera Delete the Promise?
>>> Is the CEO force the staffs to cheat clients?
>>>
>>> Please look at the following link or the attachment, how you promise,
>>> and how you cheating the clients now.
>>>
>>> Leica ever announces Permanent Fix for CCD Sensor Corrosion on M9?
>>> here's the evidences from media, and similar evidence still as following:
>>>
>>> The following is my question for you, I hope you can prove the answer:
>>>
>>>
>>> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
>>> problems within three years.
>>>
>>> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
>>> know in advance that the sensor will be prone to problems? And more than
>>> 90% of the machines have problems?
>>>
>>> 3. Why do you know that when you make a profit in sales, you will not be
>>> charged for the beginning of 2017? Is there any difference between this and
>>> cheating?
>>>
>>> 5. Leica is deliberately selling a camera with a problematic CCD
>>> quality. Can it be forced to pay for expensive repairs every three years,
>>> in order to make a profit?
>>>
>>>
>>>
>>> www.leica.gmbh
>>> <#m_-5831679742336754283_m_2318941503277705028_m_-3194037728260264468_m_2086946676543469196_>
>>> fraud@leica.gmbh
>>>
>>

#9 · 2022-07-24T17:12:37Z
From: postmaster@leica-camera.com
To: teeseewoo@gmail.com
Subject: Unzustellbar: Re: Leica Cheating Clients again in 2022, let's look at Leica's M bad quality

Fehler bei der Nachrichtenzustellung an folgende Empfänger oder Gruppen:

Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Marita.Paasch (Marita.Paasch@leica-camera.com)<mailto:Marita.Paasch@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Support@leica-camera.com<mailto:Support@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

dennis.steuer (dennis.steuer@leica-camera.com)<mailto:dennis.steuer@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

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Andreas.Hecker@leica-camera.com
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Beate.Berns@leica-camera.com
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Fedja.Bobanovi@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Marita.Paasch@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Mathias.Harsch@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Support@leica-camera.com
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dennis.steuer@leica-camera.com
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From: [Name] <teeseewoo@gmail.com>
Date: Mon, 25 Jul 2022 01:11:38 +0800
Message-ID: <CAK3OhgA1Byut5Ywct33q_5Ag-qiB-hd4dr1XRJxPr8vzGi193g@mail.gmail.com>
Subject: Re: Leica Cheating Clients again in 2022, let's look at Leica's M bad quality
To: =?UTF-8?B?6ZmG5Y2a5paH?= <22327861@qq.com>, "Coletta, Nadine"
        <Nadine.Coletta@leica-camera.com>, "Brand-Gerheim, Ursula"
        <Ursula.Brand-Gerheim@leica-camera.com>, <Mathias.Harsch@leica-camera.com>,
        Marita.Paasch <Marita.Paasch@leica-camera.com>,
        <Beate.Berns@leica-camera.com>, <Fedja.Bobanovi@leica-camera.com>,
        <Andreas.Hecker@leica-camera.com>, dennis.steuer
        <dennis.steuer@leica-camera.com>, <Support@leica-camera.com>, sandra.looke
        <sandra.looke@leica-camera.com>, Elke Macha <Customer.Care@leica-camera.com>,
        "Brand, Ursula" <Ursula.Brand@leica-camera.com>, "Kupfer, Sven"
        <Sven.Kupfer@leica-camera.com>, "Masney, Kirstin"
        <Kirstin.Masney@leica-camera.com>, spareparts <spareparts@leica-camera.com>,
        technicalinfo <technicalinfo@leicacamerausa.com>, info
        <info@leicasportoptics.com>, <leica@nikecomm.com>, repair
        <repair@leicacamerausa.com>, <info@leicastoredc.com>,
        <andreas.schweiger@leitz-auction.com>, <info@leicagalleryboston.com>,
        <info@lfi-online.de>, <holtorf@lfi-online.de>, <ribeiro@lfi-online.de>,
        <lfi@aboteam.de>, <oskar-barnack-award@leica-camera.com>,
        <support@picter.com>, <sinar@macconsult.de>, customercare.cn
        <customercare.cn@leica-camera.com>, customercare.hk
        <customercare.hk@leica-camera.com>, <customercare.tw@leica-camera.com>
Content-Type: multipart/alternative; boundary="00000000000078255a05e4902bf6"
X-FEAS-DKIM: Valid
X-FE-Policy-ID: 0:1:1:leica-camera.com
Return-Path: teeseewoo@gmail.com

Original-Recipient: rfc822;Andreas.Hecker@leica-camera.com
Final-Recipient: rfc822;Andreas.Hecker@leica-camera.com
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Original-Recipient: rfc822;Beate.Berns@leica-camera.com
Final-Recipient: rfc822;Beate.Berns@leica-camera.com
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Original-Recipient: rfc822;Fedja.Bobanovi@leica-camera.com
Final-Recipient: rfc822;Fedja.Bobanovi@leica-camera.com
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Original-Recipient: rfc822;Marita.Paasch@leica-camera.com
Final-Recipient: rfc822;Marita.Paasch@leica-camera.com
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X-Display-Name: Marita.Paasch

Original-Recipient: rfc822;Mathias.Harsch@leica-camera.com
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Final-Recipient: rfc822;Support@leica-camera.com
Action: failed
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Original-Recipient: rfc822;dennis.steuer@leica-camera.com
Final-Recipient: rfc822;dennis.steuer@leica-camera.com
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X-Display-Name: dennis.steuer

Dear CEO@Leica.gmbh and Kirstin Masney

We hope you and Leica Camera can stop cheating and face the fact and answer
the questions.

T.C

On Thu, Jul 14, 2022 at 3:39 AM [Name] <teeseewoo@gmail.com> wrote:

> Dear CEO@Leica.gmbh and Kirstin Masney
>
> We hope you and Leica Camera can stop cheating and face the fact and
> answer the questions.
>
> tc@leica.gmbh
>
> On Sat, Jul 2, 2022 at 12:18 AM [Name] <teeseewoo@gmail.com> wrote:
>
>> Dear CEO@Leica.gmbh and Kirstin Masney
>>
>> We hope you and Leica Camera can stop cheating and face the fact and
>> answer the questions.
>>
>> tc@leica.gmbh
>>
>> On Mon, Jun 27, 2022 at 11:45 PM [Name] <22327861@qq.com> wrote:
>>
>>> [image: logo] <http://www.leica.gmbh>
>>> Leica Concealing quality issues before sales
>>>
>>> My name is [Name], Leica Camera Company Delete the Evidence :
>>>
>>> https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors
>>>
>>> why Leica Camera Delete the Promise?
>>> Is the CEO force the staffs to cheat clients?
>>>
>>> Please look at the following link or the attachment, how you promise,
>>> and how you cheating the clients now.
>>>
>>> Leica ever announces Permanent Fix for CCD Sensor Corrosion on M9?
>>> here's the evidences from media, and similar evidence still as following:
>>>
>>> The following is my question for you, I hope you can prove the answer:
>>>
>>>
>>> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
>>> problems within three years.
>>>
>>> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
>>> know in advance that the sensor will be prone to problems? And more than
>>> 90% of the machines have problems?
>>>
>>> 3. Why do you know that when you make a profit in sales, you will not be
>>> charged for the beginning of 2017? Is there any difference between this and
>>> cheating?
>>>
>>> 5. Leica is deliberately selling a camera with a problematic CCD
>>> quality. Can it be forced to pay for expensive repairs every three years,
>>> in order to make a profit?
>>>
>>>
>>>
>>> www.leica.gmbh
>>> <#m_-5831679742336754283_m_2318941503277705028_m_-3194037728260264468_m_2086946676543469196_>
>>> fraud@leica.gmbh
>>>
>>

082. Automatische Antwort: Leica Cheating Clients again in 2022, let's look at Leica's M bad quality

thread 181a5d76ba6b0cf1 · 2022-06-27 · 0 characters

Automatische Antwort: Leica Cheating Clients again in 2022, let's look at Leica's M bad quality

Thread ID 181a5d76ba6b0cf1 · messages 0 · 2022-06-27T15:45:56Z → 2022-07-13T19:40:09Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

083. Automatic reply: Leica Cheating Clients again in 2022, let's look at Leica's M bad quality

thread 181a5d75ffd70501 · 2022-06-27 · 0 characters

Automatic reply: Leica Cheating Clients again in 2022, let's look at Leica's M bad quality

Thread ID 181a5d75ffd70501 · messages 0 · 2022-06-27T15:45:57Z → 2022-07-01T16:27:29Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

084. Auto Reply / Automatische Antwort

thread 181ba8f8c6d3b8cf · 2022-07-01 · 0 characters

Auto Reply / Automatische Antwort

Thread ID 181ba8f8c6d3b8cf · messages 0 · 2022-07-01T16:19:31Z → 2022-07-01T16:19:31Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

085. 您的“leica.gmbh”的密码已重置

thread 181f1671df54d72a · 2022-07-12 · 0 characters

您的“leica.gmbh”的密码已重置

Thread ID 181f1671df54d72a · messages 0 · 2022-07-12T07:54:34Z → 2022-07-12T07:54:34Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

086. Auto Reply / Automatische Antwort

thread 181f9136bd76c4da · 2022-07-13 · 0 characters

Auto Reply / Automatische Antwort

Thread ID 181f9136bd76c4da · messages 0 · 2022-07-13T19:40:05Z → 2022-07-13T19:40:05Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

087. Auto Reply / Automatische Antwort

thread 182313266c9e80a4 · 2022-07-24 · 0 characters

Auto Reply / Automatische Antwort

Thread ID 182313266c9e80a4 · messages 0 · 2022-07-24T17:12:41Z → 2022-07-24T17:12:41Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

088. Set up billing for Google Workspace Business Starter for leica.gmbh

thread 1824627a9ecf65e3 · 2022-07-28 · 189 characters

Set up billing for Google Workspace Business Starter for leica.gmbh

Thread ID 1824627a9ecf65e3 · messages 1 · 2022-07-28T18:53:00Z → 2022-07-28T18:53:00Z

#1 · 2022-07-28T18:53:00Z
From: workspace-noreply@google.com
To: teeseewoo@gmail.com
Subject: Set up billing for Google Workspace Business Starter for leica.gmbh

Set up billing for Google Workspace Business Starter for leica.gmbh

Your Google Workspace Business Starter subscription for leica.gmbh is no longer provided to you through your reseller...

089. German Company Cheating Clients again in 2022, let's look at Leica's M bad quality

thread 1827eaf49cbdb8b1 · 2022-08-08 · 28,316 characters

German Company Cheating Clients again in 2022, let's look at Leica's M bad quality

Thread ID 1827eaf49cbdb8b1 · messages 14 · 2022-08-08T18:32:26Z → 2024-05-16T11:45:43Z

#1 · 2022-08-08T18:32:26Z
From: teeseewoo@gmail.com
To: 22327861@qq.com, Nadine.Coletta@leica-camera.com, Ursula.Brand-Gerheim@leica-camera.com, Mathias.Harsch@leica-camera.com, Marita.Paasch@leica-camera.com, Beate.Berns@leica-camera.com, Fedja.Bobanovi@leica-camera.com, Andreas.Hecker@leica-camera.com, dennis.steuer@leica-camera.com, Support@leica-camera.com, sandra.looke@leica-camera.com, Customer.Care@leica-camera.com, Ursula.Brand@leica-camera.com, Sven.Kupfer@leica-camera.com, Kirstin.Masney@leica-camera.com, spareparts@leica-camera.com, technicalinfo@leicacamerausa.com, info@leicasportoptics.com, leica@nikecomm.com, repair@leicacamerausa.com, info@leicastoredc.com, andreas.schweiger@leitz-auction.com, info@leicagalleryboston.com, info@lfi-online.de, holtorf@lfi-online.de, ribeiro@lfi-online.de, lfi@aboteam.de, oskar-barnack-award@leica-camera.com, support@picter.com, sinar@macconsult.de, customercare.cn@leica-camera.com, customercare.hk@leica-camera.com, customercare.tw@leica-camera.com, info@bmwk.bund.de, KorrupAnsp@bmwk.bund.de, info@bmwi-bund.de-mail.de, lin.lindsay@ahk.de, zhu.jingjing@china.ahk.de, poststelle@bmwk.bund.de, wolfsgruber.kathrin@china.ahk.de, winkler.sigrid@china.ahk.de, crgz@china.ahk.de, growth@china.ahk.de, crbj@china.ahk.de, crsh@china.ahk.de, buergerdialog@bmwk.bund.de
Subject: German Company Cheating Clients again in 2022, let's look at Leica's M bad quality

Letter to German Chamber of Commerce in China and German Chamber of
Commerce Hong Kong, Federal Ministry for Economic Affairs and Climate
Action.

We hope you and Leica Camera can stop cheating and face the fact and answer
the questions.

the evidence as following:

1. www.leica.gmbh,
2. https://zhuanlan.zhihu.com/p/551440836

On Mon, Jul 25, 2022 at 1:11 AM [Name] <teeseewoo@gmail.com> wrote:

> Dear CEO@Leica.gmbh and Kirstin Masney
>
> We hope you and Leica Camera can stop cheating and face the fact and
> answer the questions.
>
> T.C
>
> On Thu, Jul 14, 2022 at 3:39 AM [Name] <teeseewoo@gmail.com> wrote:
>
>> Dear CEO@Leica.gmbh and Kirstin Masney
>>
>> We hope you and Leica Camera can stop cheating and face the fact and
>> answer the questions.
>>
>> tc@leica.gmbh
>>
>> On Sat, Jul 2, 2022 at 12:18 AM [Name] <teeseewoo@gmail.com> wrote:
>>
>>> Dear CEO@Leica.gmbh and Kirstin Masney
>>>
>>> We hope you and Leica Camera can stop cheating and face the fact and
>>> answer the questions.
>>>
>>> tc@leica.gmbh
>>>
>>> On Mon, Jun 27, 2022 at 11:45 PM [Name] <22327861@qq.com> wrote:
>>>
>>>> [image: logo] <http://www.leica.gmbh>
>>>> Leica Concealing quality issues before sales
>>>>
>>>> My name is [Name], Leica Camera Company Delete the Evidence :
>>>>
>>>> https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors
>>>>
>>>> why Leica Camera Delete the Promise?
>>>> Is the CEO force the staffs to cheat clients?
>>>>
>>>> Please look at the following link or the attachment, how you promise,
>>>> and how you cheating the clients now.
>>>>
>>>> Leica ever announces Permanent Fix for CCD Sensor Corrosion on M9?
>>>> here's the evidences from media, and similar evidence still as following:
>>>>
>>>> The following is my question for you, I hope you can prove the answer:
>>>>
>>>>
>>>> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
>>>> problems within three years.
>>>>
>>>> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
>>>> know in advance that the sensor will be prone to problems? And more than
>>>> 90% of the machines have problems?
>>>>
>>>> 3. Why do you know that when you make a profit in sales, you will not
>>>> be charged for the beginning of 2017? Is there any difference between this
>>>> and cheating?
>>>>
>>>> 5. Leica is deliberately selling a camera with a problematic CCD
>>>> quality. Can it be forced to pay for expensive repairs every three years,
>>>> in order to make a profit?
>>>>
>>>>
>>>>
>>>> www.leica.gmbh
>>>> <#m_6079365010018683432_m_-5831679742336754283_m_2318941503277705028_m_-3194037728260264468_m_2086946676543469196_>
>>>> fraud@leica.gmbh
>>>>
>>>

#2 · 2022-08-08T18:33:02Z
From: postmaster@leica-camera.com
To: teeseewoo@gmail.com
Subject: Unzustellbar: German Company Cheating Clients again in 2022, let's look at Leica's M bad quality

Fehler bei der Nachrichtenzustellung an folgende Empfänger oder Gruppen:

Andreas.Hecker@leica-camera.com<mailto:Andreas.Hecker@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Beate.Berns@leica-camera.com<mailto:Beate.Berns@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Fedja.Bobanovi@leica-camera.com<mailto:Fedja.Bobanovi@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Marita.Paasch (Marita.Paasch@leica-camera.com)<mailto:Marita.Paasch@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Mathias.Harsch@leica-camera.com<mailto:Mathias.Harsch@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Support@leica-camera.com<mailto:Support@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

dennis.steuer (dennis.steuer@leica-camera.com)<mailto:dennis.steuer@leica-camera.com>
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenn das Problem weiterhin besteht, wenden Sie sich an Ihren E-Mail-Administrator.

Diagnoseinformationen für Administratoren:

Generierender Server: ldesex01.lcg.leica-camera.com

Andreas.Hecker@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Beate.Berns@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Fedja.Bobanovi@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Marita.Paasch@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Mathias.Harsch@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Support@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

dennis.steuer@leica-camera.com
Remote Server returned '550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup'

Ursprüngliche Nachrichtenköpfe:

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References: <tencent_A0C31C0F84738EE65EDF4CB7A6532D2DBE06@qq.com>
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From: [Name] <teeseewoo@gmail.com>
Date: Tue, 9 Aug 2022 02:32:26 +0800
Message-ID: <CAK3OhgC1kuFQyd+sf=-gyqb_zYz8Ayg6kBvHTZn�z7Eh22TQ@mail.gmail.com>
Subject: German Company Cheating Clients again in 2022, let's look at Leica's
 M bad quality
To: =?UTF-8?B?6ZmG5Y2a5paH?= <22327861@qq.com>, "Coletta, Nadine"
        <Nadine.Coletta@leica-camera.com>, "Brand-Gerheim, Ursula"
        <Ursula.Brand-Gerheim@leica-camera.com>, <Mathias.Harsch@leica-camera.com>,
        Marita.Paasch <Marita.Paasch@leica-camera.com>,
        <Beate.Berns@leica-camera.com>, <Fedja.Bobanovi@leica-camera.com>,
        <Andreas.Hecker@leica-camera.com>, dennis.steuer
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        <crsh@china.ahk.de>, <buergerdialog@bmwk.bund.de>
Content-Type: multipart/alternative; boundary="0000000000006ad5c605e5bf0a05"
X-FEAS-DKIM: Valid
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Return-Path: teeseewoo@gmail.com

Original-Recipient: rfc822;Andreas.Hecker@leica-camera.com
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Original-Recipient: rfc822;Beate.Berns@leica-camera.com
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Original-Recipient: rfc822;Fedja.Bobanovi@leica-camera.com
Final-Recipient: rfc822;Fedja.Bobanovi@leica-camera.com
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Original-Recipient: rfc822;Marita.Paasch@leica-camera.com
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X-Display-Name: Marita.Paasch

Original-Recipient: rfc822;Mathias.Harsch@leica-camera.com
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Original-Recipient: rfc822;Support@leica-camera.com
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Original-Recipient: rfc822;dennis.steuer@leica-camera.com
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X-Display-Name: dennis.steuer

Letter to German Chamber of Commerce in China and German Chamber of
Commerce Hong Kong, Federal Ministry for Economic Affairs and Climate
Action.

We hope you and Leica Camera can stop cheating and face the fact and answer
the questions.

the evidence as following:

1. www.leica.gmbh,
2. https://zhuanlan.zhihu.com/p/551440836

On Mon, Jul 25, 2022 at 1:11 AM [Name] <teeseewoo@gmail.com> wrote:

> Dear CEO@Leica.gmbh and Kirstin Masney
>
> We hope you and Leica Camera can stop cheating and face the fact and
> answer the questions.
>
> T.C
>
> On Thu, Jul 14, 2022 at 3:39 AM [Name] <teeseewoo@gmail.com> wrote:
>
>> Dear CEO@Leica.gmbh and Kirstin Masney
>>
>> We hope you and Leica Camera can stop cheating and face the fact and
>> answer the questions.
>>
>> tc@leica.gmbh
>>
>> On Sat, Jul 2, 2022 at 12:18 AM [Name] <teeseewoo@gmail.com> wrote:
>>
>>> Dear CEO@Leica.gmbh and Kirstin Masney
>>>
>>> We hope you and Leica Camera can stop cheating and face the fact and
>>> answer the questions.
>>>
>>> tc@leica.gmbh
>>>
>>> On Mon, Jun 27, 2022 at 11:45 PM [Name] <22327861@qq.com> wrote:
>>>
>>>> [image: logo] <http://www.leica.gmbh>
>>>> Leica Concealing quality issues before sales
>>>>
>>>> My name is [Name], Leica Camera Company Delete the Evidence :
>>>>
>>>> https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors
>>>>
>>>> why Leica Camera Delete the Promise?
>>>> Is the CEO force the staffs to cheat clients?
>>>>
>>>> Please look at the following link or the attachment, how you promise,
>>>> and how you cheating the clients now.
>>>>
>>>> Leica ever announces Permanent Fix for CCD Sensor Corrosion on M9?
>>>> here's the evidences from media, and similar evidence still as following:
>>>>
>>>> The following is my question for you, I hope you can prove the answer:
>>>>
>>>>
>>>> 1. Why, most of the CCDs of more than 90% of the Leica M machines have
>>>> problems within three years.
>>>>
>>>> 2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
>>>> know in advance that the sensor will be prone to problems? And more than
>>>> 90% of the machines have problems?
>>>>
>>>> 3. Why do you know that when you make a profit in sales, you will not
>>>> be charged for the beginning of 2017? Is there any difference between this
>>>> and cheating?
>>>>
>>>> 5. Leica is deliberately selling a camera with a problematic CCD
>>>> quality. Can it be forced to pay for expensive repairs every three years,
>>>> in order to make a profit?
>>>>
>>>>
>>>>
>>>> www.leica.gmbh
>>>> <#m_6079365010018683432_m_-5831679742336754283_m_2318941503277705028_m_-3194037728260264468_m_2086946676543469196_>
>>>> fraud@leica.gmbh
>>>>
>>>

#3 · 2022-08-09T21:29:51Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Delay)

Attachments named in the archive: icon.png; ANGjdJ-_z7JcOcun7B44OD28_f7FlXOikBhML1WEXyu2y1zK9PWayyJRmOQGt_QLncbJlxo0tBc6qcshkfEIVmR-JPPGOrhu1aWR6QhXOlmgwe6TfXERjDG-3PLZd66yHfqrB0P08U-tSI4EZcEnPukgSf-tRLdUQ6pOrKhIu2he6bKMGBFhj30ES8bGBfyezvFdY0WpKXoSWbVj8HzDNZ8DGTnELJtW1yA_mbjGxtDFhaehHlZDiXishLxqVXXRj4T_mXPqm-x1njHWsRM-cPg7xdUu6G7eDxcmJ8-Egb3QP4y2G0GTUOmZPAs1566KmW5Xns-7EjF7ZSdRbyi_CmCD3F6yhHmSusjBIiHFIMaE9Ysc7P1HyqnV4EC6t2u5aOmBYl9llK2THVvapQ_I

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The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720
[mx01.ihk.de. 141.88.222.212: timed out]
[mx02.ihk.de. 141.88.222.222: timed out]
Final-Recipient: rfc822; lin.lindsay@ahk.de
Action: delayed
Status: 4.4.1
Diagnostic-Code: smtp; The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720
 [mx01.ihk.de. 141.88.222.212: timed out]
 [mx02.ihk.de. 141.88.222.222: timed out]
Last-Attempt-Date: Tue, 09 Aug 2022 14:29:51 -0700 (PDT)
Will-Retry-Until: Thu, 11 Aug 2022 11:32:39 -0700 (PDT)
----- Message truncated -----

#4 · 2022-08-10T21:31:10Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Delay)

Attachments named in the archive: icon.png; ANGjdJ8bgN1eIBvWNfGu99TVnR6yJKoPTU2BQTeUN6xGpO4TQj6Qba8RYBAzhLtIJ3Khm9F_8YwGJzPjHlSFLcFiqHJLQnuDZvFdzsu8DzWjMFC3rVWJ0S2UzVa7nn3DtmmfhxrMgjAeDslTKW1Ja6AnKOji5vmZu_QpYXxe_Qp4YudsgxgkgOytdEHEdUIGnJZL3jFdm8b20ACMFYzuflrvG4jlrCu4cqlVrmyyZnXcqpd3_eL3De1gku8zGH1x3B27Fsv9akFDtomL-DBvFbUZzAUYtKPAfaN9T_l1hFWbmYdzEhOACF0C8_k3YjKp68i6dn1uqd5sHK9MTZcDc7Tkqy6B76iEGQ_OyH8UeVJGuwM6U-rFnCT9e4Em2NqavFbiRObwvEuFEByqgR3e

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The response was:

The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720
[mx02.ihk.de. 141.88.222.222: timed out]
[mx01.ihk.de. 141.88.222.212: timed out]
Final-Recipient: rfc822; lin.lindsay@ahk.de
Action: delayed
Status: 4.4.1
Diagnostic-Code: smtp; The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720
 [mx02.ihk.de. 141.88.222.222: timed out]
 [mx01.ihk.de. 141.88.222.212: timed out]
Last-Attempt-Date: Wed, 10 Aug 2022 14:31:10 -0700 (PDT)
Will-Retry-Until: Thu, 11 Aug 2022 11:32:39 -0700 (PDT)
----- Message truncated -----

#5 · 2022-08-12T00:22:10Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ8f0Qeq8cimcw7baPrCUjRrHZFndeG7JGPNb2mk-4joh5yx085y9KuhuFvtJyGV8AM12HH6NU4y6a6eZPi1uPIZR2efvMUYdxhZCThMQJ49tNA2fBKj4y-TV10GcNkWWwfUxWsmrvjG1SPYQFuBZcVsaHJjvzIIsnsmM07VoIbKJAz797KkTArbQu1DPTITE3eS_7WAEwTO121y9mDQnDF0lIufs68dHPC0NnG4I2kei2cLJaoDbRL-NiMnw7B8v_75Hm2zvbXXzOWNLeaW9RygpAOWZyduERLqoSs9kXdQ4dJp2gIZi6R9DIfbd1Chp_as1MbO7HsLvmxYPEHI8LzL62z34A39oTyKfxKtZcJxWcCUykxh0g-Zvkxo252AkOUdDcbOAyaknsLA

** Message not delivered **

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The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720
[mx02.ihk.de. 141.88.222.222: timed out]
[mx01.ihk.de. 141.88.222.212: timed out]
Final-Recipient: rfc822; lin.lindsay@ahk.de
Action: failed
Status: 4.4.1
Diagnostic-Code: smtp; The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720
 [mx02.ihk.de. 141.88.222.222: timed out]
 [mx01.ihk.de. 141.88.222.212: timed out]
Last-Attempt-Date: Thu, 11 Aug 2022 17:22:10 -0700 (PDT)
----- Message truncated -----

#6 · 2024-05-16T11:45:43Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ-0Di0aEZKQtfp7rFHHFxGVzsTqxxqAB0c-nSN0LXxYxBz0sL1H4TUYvQROImm7lziwRVXmOWH3nXfApBDSDj02ZM1EogTxg6yvDbasxrTXJZizlYJBPBoljQ9xNoKmLNSeEP1dUQqcKU1bcG_QpSjsAe29iwsOHBG26D5hmx0uEHBxvwVFCWIWpE16PyCUirART4qlSP4x_oxOT04n7lJGv9xmsp_RD5JoajwLFa75A7zjnWonVocxj3FELK_bGKHI27PuUWAdisMvFmbinYvZ_yGIb9IjS0GlMpm3SUyvU6ttOaBncl1unvBPEl9jIFTu7dPtmUoulSAwX9vCQNxyPlx7rrc11raRm80NWYmd2y68mrb1pOFwNCo; ANGjdJ84XvmYK0M2vVlpN1tWOTzyYzWHLWDI0Cr1U_6ECflVz-_Wo_fulSdyXtwaeiViZthgueE9u7AQ6yIrpifUMMmWFxesoIAVEOT7Y

** Address not found **

Your message wasn't delivered to caleb.miller@thewashingtondailynews.com because the address couldn't be found, or is unable to receive mail.

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The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. For more information, go to https://support.google.com/mail/?p=NoSuchUser a640c23a62f3a-a5cdcdd93d2sor77214166b.0 - gsmtp
Final-Recipient: rfc822; caleb.miller@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
 550-5.1.1 double-checking the recipient's email address for typos or
 550-5.1.1 unnecessary spaces. For more information, go to
 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser a640c23a62f3a-a5cdcdd93d2sor77214166b.0 - gsmtp
Last-Attempt-Date: Thu, 16 May 2024 04:45:43 -0700 (PDT)

#7 · 2024-05-16T11:45:43Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ9roo27aC8HSJEtt21C4rhC2SeNNFIVqhx5Xznu9QmcOTZwsnptVAF4QoodCRXS0zxKlfVrLDhXH_E2I8ry2tHLO-uY_d5uevpDDU6dd6Ce0ma8C_3W_LMRrtiScPlQYm4PgOAEkq5k4O96avhRCujgjUlMcBjDCnF_AAf16hexyztFwEOYVJkHkQ0tGk0Ag5AUp5qr0rgb6vf-Cnml5-eN00XPSssNYVFQuGUfvK9Ltnj-yzd444bb-Hi1jxD1rSAjMzt36MXWZzjh0Cnzw5UTzA7owixua-3kfitbcZdvi-gMyTviPJZx8ohOqiiTnjEowKkGugMKODpczGAiAKWOydg4YLk16wLeu-sPZTcnEWHLN7WXtifqbrY; ANGjdJ9FY8JDqX3bWrN4ou06me2SIUr9gQdZUWyWhQYf9s5Wi3FZrYFQfmNfUB-1Qhx8JuPilqhaFFEzECqv7wV7Zscp2wM3whdggY8hs

** Address not found **

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The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. For more information, go to https://support.google.com/mail/?p=NoSuchUser a640c23a62f3a-a5cdcdd93d2sor77214166b.0 - gsmtp
Final-Recipient: rfc822; jonathan.rowe@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
 550-5.1.1 double-checking the recipient's email address for typos or
 550-5.1.1 unnecessary spaces. For more information, go to
 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser a640c23a62f3a-a5cdcdd93d2sor77214166b.0 - gsmtp
Last-Attempt-Date: Thu, 16 May 2024 04:45:43 -0700 (PDT)

#8 · 2024-05-16T11:45:43Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ8oBh-XcmYunJiMm-SZYFHaQypyhtzKioaqChpJE3pp1ho3T5EtqfsXUjG7NyMs7sXi6XW2Xudsgs5k4anepDXHnsNrCAi_omwzk8g1SgjIwfwqFWAyGLPUPuL2Y30V4ehgLk_HVSokEG4gEzhtyELBo92XMGzgmvl2yeQVMfWZQvAT-jugKNM660tmD1CzUeIQO82OuKl9jWI6onQ3Gy3xwRO4cC_ICPXmWDBq1qhrXKBxei7jCQt71aICgHRNSn4A0w66rDsi82EBZKdkmyLmpwP03Itd_FPXtdME6DUwc7FO67NbObh4SVpCVIrdONbtKjGSHJs1r9Px7rWhl4y5QSRjsQmve1OLKPeH0evwW3APLPMHc3FifFU; ANGjdJ83ennsub-67Qur6cluPTtd_3zdlIWgNSZPcNRWYDDEeqorxO2DaiPr8oQliHeKduvEvfPQB00jeB0zbUKq-SSdHi_XGWg_sMfYt

** Address not found **

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The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. For more information, go to https://support.google.com/mail/?p=NoSuchUser a640c23a62f3a-a5cdcdd93d2sor77214166b.0 - gsmtp
Final-Recipient: rfc822; david.cucchiara@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
 550-5.1.1 double-checking the recipient's email address for typos or
 550-5.1.1 unnecessary spaces. For more information, go to
 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser a640c23a62f3a-a5cdcdd93d2sor77214166b.0 - gsmtp
Last-Attempt-Date: Thu, 16 May 2024 04:45:43 -0700 (PDT)

#9 · 2024-05-16T11:45:43Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ_DdUYo0IAEEhhWvVTEs6syWyYJWplMZPmF3ZR5cTxJhx5K96IC0XBLpTtgX9ob1Qx74dREZkO-6GlyrKsav1RrNXT6C1rq6GS7X7aTZTcyYrl1Ky103BEYfJPNVJ_zHzBBzFJW7K1KIXtMrCPgFJIolHbfZx7Q1t0xar42OKPhnKlQZsW8C5bvmutKrIyry2bK85zjakID6atU-IuT-LRDsXQrL7yZvWFjiU7fmWhEBLBMBmaRNyl0xzKYcsJafsRJGOSpzMfn32ibjQ3Ja-e7rWruFtZ5Gk8Q63VCPVDc0AuC6HEUawSR-eNku0iU4tvKVTG-AAkVj_EgoWOc4-VWtT9mCl4Kapr3GWlo3hmOc4id_Xi1QBnJ2Dg; ANGjdJ-WOrLnIBlKaG4GZtcgILtNEr6G3K6CSXrI-4iJkGJ0kZXy8wn9T_HI7taeHpLZfmOS1esil8QCqvCy7vZtdB6Jylvh9Nek5NOIj

** Address not found **

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The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. For more information, go to https://support.google.com/mail/?p=NoSuchUser a640c23a62f3a-a5cdcdd93d2sor77214166b.0 - gsmtp
Final-Recipient: rfc822; caroline.hudson@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
 550-5.1.1 double-checking the recipient's email address for typos or
 550-5.1.1 unnecessary spaces. For more information, go to
 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser a640c23a62f3a-a5cdcdd93d2sor77214166b.0 - gsmtp
Last-Attempt-Date: Thu, 16 May 2024 04:45:43 -0700 (PDT)

#10 · 2024-05-16T11:45:43Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ_ziOcXK3XsVWglm5XSKqZYvguH6D2UFhobEK094sswB818_LiWQuqdbVRCHmF4PtxCx3o8Gv0fKr2HI4Znp05kloJ9SuYhOBCjS1nGlNglBjJITh9HS6YSH3o73Tc11BN8DMlFd-0wK6FbAWzgCMd9MAnwnJDXGYuVCvwICzrhn3nszgkpdrTvC89GvEswRrp_ApofqNi406A9K6xBnPqxDV2YmkFzxchVAdmfKyZuSKQa3tE_hzSQGgb1FG1F8sV6S6Zli9G86bK6vfJE9Tu0Rpx-vUfYahBqWkd2WzT2DleBHHQv6oXbpEJnOBrcd3sqkTJAVdfD-2IBi8_NHgaqHB03-IWqTQlLatHNwApNVvFe3Uae8eK4XLs; ANGjdJ_006cGCMURhhNEn4yhW2wPIsXMVfIe_Q8_MShTEwha5GjBPse_ffPOoL4yfE4RglWOsB-kSdZMJae5Ce9IWM9Qj_U3-Nr_OVQHy

** Address not found **

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The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. For more information, go to https://support.google.com/mail/?p=NoSuchUser a640c23a62f3a-a5cdcdd93d2sor77214166b.0 - gsmtp
Final-Recipient: rfc822; vail.rumley@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
 550-5.1.1 double-checking the recipient's email address for typos or
 550-5.1.1 unnecessary spaces. For more information, go to
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Last-Attempt-Date: Thu, 16 May 2024 04:45:43 -0700 (PDT)

#11 · 2024-05-16T11:45:43Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ8d-oGFQAoc2VCyIyCwEcOrHvaY17CZ8M0ZvHY_coEBQyoU4RYoN2UTz9rYewdoW6-OYDoqzRnqUL-ovwd3DXwEyY6vHCyG3JfEWvdDXhQ7zQuSbDEPLvbbGM6Sjgfyc8GVXqvf1ODcLsWT39LaISDZUpejU94nsFOt2OYnkRaL5sLq96JeJNnqMIaVDVTuDXBnhlk6DBDN67lbLvHjqgYn65FrJqwTXMqKU-tq2YrV4WiZ_FlQNsGO2vXmZqLGtbvb9EbRhcBWsAMv2fO30BmzEnCqIgHYeRSHRAC-SvaZT-DcZ9KlDMVE6T2lzIiIoAPVHwQc2KvIwpZZO35TmsTpSlrH1qn7aQ862AGo_E45l_1ZhBCfr7pIdKs; ANGjdJ-BnFg7XjOI3uXvnkWmxDEheRCqGyZi8ci-OESXCdH2tAqnuG2r-EcV0aBZ1atW3VL7O_VL5hivUVrm0hHwaiE4d0MMiHmnQh4Sd

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550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. For more information, go to https://support.google.com/mail/?p=NoSuchUser a640c23a62f3a-a5cdcdd93d2sor77214166b.0 - gsmtp
Final-Recipient: rfc822; sylvester.rogers@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
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Last-Attempt-Date: Thu, 16 May 2024 04:45:43 -0700 (PDT)

#12 · 2024-05-16T11:45:43Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ_KIEJ2p5jJuMPSIsUQ8HWffXVywY385CDBczD9aMw9jMghfBBT2HFeIE3-lp741G_r-3f1ZXVV-RpfG27IY2UWuLElQSrq_du7lmiI36t3S5MpIoATSvZC-wH7q6mjHqRE6whUjiHECcIlzqPoGZQUuwAIWCB4Oym0QGRLvqZEsmLe2FBsCvbeRM-BxMkWp1yNRRaNa1fSFNvmOIJMoTw7OnKOosM7uqvQdwNt_uS3TMmk8e5j22WMlDypeoWY0N03LlLf-r79bg0Elfl7hjfjTwk9wsaJ-rnt4dk24EmeN3y_KnTUDQis_R2HSqajsr6gMeYEKjav1-62pnKSl1mSNh8WWHXGBVG2z8f343V1IItK55cQnUFO-VY; ANGjdJ_UEbcqPmmeOSdhs5eu0G79Wmi5o09GAN0IljcL4CpPEnxTUdY0KdncIzDJSu4vSJfQhKl5BzbOX6q1JiI-VtYrIg9cxyCXuKd1e

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550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. For more information, go to https://support.google.com/mail/?p=NoSuchUser a640c23a62f3a-a5cdcdd93d2sor77214166b.0 - gsmtp
Final-Recipient: rfc822; spencer.stanley@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
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Last-Attempt-Date: Thu, 16 May 2024 04:45:43 -0700 (PDT)

#13 · 2024-05-16T11:45:43Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ_bdilR3KPA7Kdaeekll-BHySwOrjhr-ZLpDkQF7RrKCdJrUjFzFNtcJwa5g5n4Gy1mszNyizCNUuF2SS4ML_W3Rz1iMogQloPRL5EcU07aB3MmuPoqx1aOU0YiqMNn2ZY1oMcUc5VBuOg5uAD_--_wImv3pItUiNr1gkgHui4kTH1kAE_YHWFl7Ty0RyA3UpHayLvByIBsPiYLQ0MUHiQvRyCXCKtTJ3iPg0KTTiUoeJ8625Kd6wIGv1nrKQUpKahWi1BOiiMSBrfdI5lYSOywGUrut1QsKb05vCqheCQNcS_F3L8ZPehmoW1mfht_7fFS-Lgbp6xMpBn7_HC9ix01bG695FkMfEq5tBwTdiPDW_Z_8q7ZuIbNBBU; ANGjdJ94ZXOPB51sG5ZTQjpbw3Vx9YT6r87E_038XBKRcJRa0tni5lAOMDgYGy2lbFV2_kn-LeEAXEsKeztX5GkL1eDe7x7AeSDErMoat

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The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. For more information, go to https://support.google.com/mail/?p=NoSuchUser a640c23a62f3a-a5cdcdd93d2sor77214166b.0 - gsmtp
Final-Recipient: rfc822; german.llodrat@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
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Last-Attempt-Date: Thu, 16 May 2024 04:45:43 -0700 (PDT)

#14 · 2024-05-16T11:45:43Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ-FtUPce2Tz1yh3cu7DLF1rwKiAxmbahgl_lhtAcc-iFYJWzNZ6F-8N3OaS9Ua48wV3MV4LVpA4IPvDN8fp8VTP81Sp4t8wrGiAlXYrXUKcOKza8sHIFWVQO3ZuCYsUY2jd6zkV-mYjj_IkaCSQ1bbLvvo74NjJG7c5F4N8o95QtY10dlGkwlt3RnqFeeMr-UEcs9NB5AuJWL2NdZjgtZk0dVcPJKzH0Xl-pxd2Ml1J9lUUR3MMDYgRUpn33jIh6FdJ0OM1Ccln-naI46WTypbuPI7kbhm3anRxG6hs5hBf2Nj9wzHs4S4RZd0EMUU8Nnw8zJVkPgqC1BUgtC4KdrhTLvk0E80HLjHNk_wzrYZiViW5F3E3yFA80Jw; ANGjdJ_RYv52zzx8wkinrhBuumJsHKY94LVOLgfeTt6_VA6N3Rv-XJ0xElUtoXCb6WXnk9qp2A4Rhm9MaW47g7qkD4CELRYBaxZcSuZ7I

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The response was:

550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. For more information, go to https://support.google.com/mail/?p=NoSuchUser a640c23a62f3a-a5cdcdd93d2sor77214166b.0 - gsmtp
Final-Recipient: rfc822; cecilia.prokos@thewashingtondailynews.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
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Last-Attempt-Date: Thu, 16 May 2024 04:45:43 -0700 (PDT)

090. Automatische Antwort: German Company Cheating Clients again in 2022, let's look at Leica's M bad quality

thread 1827ebb1af95a9c2 · 2022-08-08 · 0 characters

Automatische Antwort: German Company Cheating Clients again in 2022, let's look at Leica's M bad quality

Thread ID 1827ebb1af95a9c2 · messages 0 · 2022-08-08T18:32:45Z → 2022-08-08T18:36:53Z

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091. Auto Reply / Automatische Antwort

thread 1827ebb6cb949fd3 · 2022-08-08 · 0 characters

Auto Reply / Automatische Antwort

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092. Set up billing for Google Workspace Business Starter for leica.gmbh

thread 182d1335b6e11f57 · 2022-08-24 · 0 characters

Set up billing for Google Workspace Business Starter for leica.gmbh

Thread ID 182d1335b6e11f57 · messages 0 · 2022-08-24T18:52:59Z → 2022-08-24T18:52:59Z

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093. 您注册的域名“leica.gmbh”将在 30 天后到期

thread 1884593f7f9db28f · 2023-05-22 · 0 characters

您注册的域名“leica.gmbh”将在 30 天后到期

Thread ID 1884593f7f9db28f · messages 0 · 2023-05-22T22:28:24Z → 2023-05-22T22:28:24Z

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094. 您注册的域名“leica.gmbh”将在 7 天后到期

thread 188c0b23e318a74f · 2023-06-15 · 0 characters

您注册的域名“leica.gmbh”将在 7 天后到期

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095. 提醒：请确保及时更新 leica.gmbh 的相关信息

thread 188d00622c43fd7c · 2023-06-18 · 0 characters

提醒：请确保及时更新 leica.gmbh 的相关信息

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096. 请在 2023/7/22前为到期的域名“leica.gmbh”续期

thread 188e9e62761de204 · 2023-06-23 · 0 characters

请在 2023/7/22前为到期的域名“leica.gmbh”续期

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097. Leica Cheating Clients again in 2024, let's look at Leica's M bad quality

thread 18f8130f6cd657a7 · 2024-05-16 · 7,675 characters

Leica Cheating Clients again in 2024, let's look at Leica's M bad quality

Thread ID 18f8130f6cd657a7 · messages 4 · 2024-05-16T11:45:27Z → 2024-05-19T12:27:48Z

#1 · 2024-05-16T11:45:27Z
From: teeseewoo@gmail.com
To: 22327861@qq.com
Cc: Nadine.Coletta@leica-camera.com, Ursula.Brand-Gerheim@leica-camera.com, Mathias.Harsch@leica-camera.com, Marita.Paasch@leica-camera.com, Beate.Berns@leica-camera.com, Fedja.Bobanovi@leica-camera.com, Andreas.Hecker@leica-camera.com, dennis.steuer@leica-camera.com, Support@leica-camera.com, sandra.looke@leica-camera.com, info@leica-store.hk, jboswell@bbg.gov, info@dw.de, readers.representative@latimes.com, opinion@nytimes.com, ashley.vansant@thewashingtondailynews.com, gina.lee@thewashingtondailynews.com, kim.riggs@thewashingtondailynews.com, sylvester.rogers@thewashingtondailynews.com, amy.whitaker@thewashingtondailynews.com, caleb.miller@thewashingtondailynews.com, spencer.stanley@thewashingtondailynews.com, german.llodrat@thewashingtondailynews.com, cecilia.prokos@thewashingtondailynews.com, jason.scott@thewashingtondailynews.com, david.cucchiara@thewashingtondailynews.com, jonathan.rowe@thewashingtondailynews.com, caroline.hudson@thewashingtondailynews.com, vail.rumley@thewashingtondailynews.com, customer.care@leica-camera.com, Ursula.Brand@leica-camera.com, Sven.Kupfer@leica-camera.com, Kirstin.Masney@leica-camera.com, spareparts@leica-camera.com
Subject: Leica Cheating Clients again in 2024, let's look at Leica's M bad quality

Attachments named in the archive: image.gif; image.gif; image.gif; image.gif; image.gif; ANGjdJ81-uLnwYxMCTgi9dd0tuLxjV4POc_WHD9EBLkuEuwsQSY3jL8GnUh6s5C_ap9HGxFWlzqgmx-qjP3wXmc4_Pri4RKkJo2akSlZB0ta0LQmlsjDOSZLATqn3cZS7vqrHc3nGAkZGRD66wU68IF1UiC5IbM9yapXzp2I62Ebw635cjKZ_eKU3c3yIeiJTVRcfO8PS7Dbr6Dyo1r3oX-mRGuhvrP7YCdqeeCAcv-0xufNcx3jFuwMm3ZnIt-cnSDlnhlJffT_O3DviQHYdBjW8J0gdI8tQoUYw0T8GtYhLT-eG5Y4L0A8h6kamATsWQYjyhhkiDpF-EvgTZsesu1SDjyQ_EpaMDL0xfG7iPvEPOlvgi_KCBVXBl3q8zvANFf7NTfZHGvt0q07N-cY; ANGjdJ_axubKf92cV2E_Ef2ynm-IWfRuTAzNNmC

The Newest Update:

1. www. leica.gmbh

2. https://youtu.be/VI4YWBOp0o0

3. https://weibo.com/7915528014/OeyEa1xhA

4. https://bbs.hupu.com/626375388.html

5.
https://www.bilibili.com/video/BV1sy411Y7U9/?share_source=copy_web&vd_sourceG1be465919a1c6cc48d01e989b6eca8

6. https://www.ixigua.com/7369509969521016882

7. https://www.kuaishou.com/f/X-1EtvkFLthe0236

My name is [Name], Leica Camera Company Delete the Evidence :

https://en.leica-camera.com/World-of-Leica/Leica-News/About-Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors

[image: Graphical user interface Description automatically generated]

why Leica Camera Delete the Promise?

*Is the CEO force the staffs to cheat clients?*

Please look at the following link or the attachment, how you promise, and
how you cheating the clients now.

[image: Text, letter Description automatically generated]

Leica ever announces Permanent Fix for CCD Sensor Corrosion on M9? here's
the evidences from media, and similar evidence still have a lots, [image:
Text, letter Description automatically generated][image: Graphical user
interface, text Description automatically generated]

Schmidt Marketing (HK) Ltd, the regional distributor of Leica in Germany,
has promised consumers that the CCD for digital camera M-System is lifetime
warranty and claims to be of high quality.

In fact, within five years, I personally went to the headquarters of
the Leica company in Germany, and the problems of the camera have been
repeatedly and repeatedly, based on the high maintenance costs.

Everything promised before, with the change of the agency, Leica's German
headquarters also hopes that the customer's promised lifetime maintenance
will become a fee-based repair under the overlord clause. The high-quality
camera promised before will become damaged every year. Cameras, and camera
quality issues are endless.

Why is the quality of the camera so low? Why are you constantly promoting
high quality cameras?

I have written to Leica's public relations department many times, and I
have not received a clear answer so far.

Therefore, I hope to disclose this letter to the media and hope
that Leica can publicly answer the quality of the camera.

And more than a few hundred people, in Hong Kong, Taiwan, Macau and
mainland China, have received public notice from Leica that they will
guarantee the CCD warranty of the Leica M-System camera for life, but the
fact is that Leica can always Change the promise, what is the difference
between this deception?

The following is my question for you, I hope you can prove the answer:

1. Why, most of the CCDs of more than 90% of the Leica M machines have
problems within three years.
2. Why do we buy, when we sell in the world in 2014, 2015, 2016, do not
know in advance that the sensor will be prone to problems? And more than
90% of the machines have problems?
3. Why do you know that when you make a profit in sales, you will not be
charged for the beginning of 2017? Is there any difference between this and
cheating?
4. My machine is in your factory for three years, and you have replaced the
agent in Asia. I can't contact you for repair. I know that I am on a
business trip to Germany and I got your factory in person, but
unfortunately, I Another feeling of being cheated. I want to consult you
again. Is there a problem with my machine in the factory for three years,
or is it a problem after leaving the factory for 5 years?
5. Leica is deliberately selling a camera with a problematic CCD quality.
Can it be forced to pay for expensive repairs every three years, in order
to make a profit?

Finally, as a consumer, you have always advertised that your quality is
German quality, good quality, why do you never know that your CCD will have
more than 90% chance of being bad in three years when you are selling?
Lose, and then continue to charge fees? Do I have to pay you expensive
repairs every three years and need to go to Germany in person to deal with
them?

If you have made it clear that your CCD is easy to break in 2014 and 2015
sales, please provide your evidence.

If there is no evidence, do you feel reasonable?

Is this Leica's professional ethics?

Is this your ethical standard?

*1. Disclose the bad machine data of the M series camera. According to
incomplete statistics from enthusiast associations, more than 98% of users
are forced to change CCDs continuously due to CCD quality problems, and
even pay a single maintenance fee of more than 1000 euros.*

*2. Defraud consumers and publicly apologize for false advertising.*

[image: A picture containing letter Description automatically generated]

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
无病毒。www.avast.com
<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

#2 · 2024-05-17T12:40:31Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Delay)

Attachments named in the archive: icon.png; ANGjdJ9H4Kou9TZB2h4YDWoHkYYlXB7rIOkrteVW4P71dFmhgMTFv8fUnV5POHg94cqnLKqveQJ5dIOW_UDYaC4hKCtpViNk4RUjy7NeBaE0Ql9YzqU9SUTMpXeqPJN23DPIOquVT6-IW7HHwuupk1KT1CVUeTj9cYKtGmyNU5rnDQOoeTtWGkw2aNYYS_ktqfRj3-0AQfbtH9TKF0s0Xj9fjgayJY1GxdqKA-UBpVBU8Mks8F3rhq3Mj5SKchFHhJ5hfSAcBb635IkpjmrFU-0loXhV63UugiDfa6Sv6D7vtLAasoJLtCVgAG0gtQD_YwpYHIpASDh_QpJOyujkBqGK81y0vk2ZwVyFCvFWkJec093wAJHv_hKFvteFf2hntnwYSbid_gBEYEU6pDZu

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The recipient server did not accept our requests to connect. For more information, go to https://support.google.com/mail/answer/7720
[mail.leica-store.hk. 114.112.229.30: FAILED_PRECONDITION: connect error (101): Network is unreachable]
Final-Recipient: rfc822; info@leica-store.hk
Action: delayed
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Diagnostic-Code: smtp; The recipient server did not accept our requests to connect. For more information, go to https://support.google.com/mail/answer/7720
 [mail.leica-store.hk. 114.112.229.30: FAILED_PRECONDITION: connect error (101): Network is unreachable]
Last-Attempt-Date: Fri, 17 May 2024 05:40:31 -0700 (PDT)
Will-Retry-Until: Sun, 19 May 2024 04:45:41 -0700 (PDT)
----- Message truncated -----

#3 · 2024-05-18T15:41:01Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Delay)

Attachments named in the archive: icon.png; ANGjdJ9Kbkt4url5U0mDGdQd6-H5n07BulTa23aWvquFDjFrX8WFPmdxeAx46iF_ZU8ban98RWNZxnqKi5n2SKQx5cLEoFJr7jJ70fFGgQSh5B-H7PH_d3vdGOnv6UoK2whe0gB3BE2w6qxjctAKDVEEsvvuiBoOE_TR1Y1AYpgA9dUwZLa5qM5F94sYUKP7EDB6JJu7xphYfDRtsI_sjUisOw4JQkd6cnFwEzSyZ8vLmbSZ5kMFxhyWnhwQdehw2FZbSmJ8P7GbAgg3vhcHBLVanDGffeSx89s2s2N09uBh2RusFl8nywUWZWxC03ObNtFawiWG8ZH78W2ZCr4kcvSvbmVAP8arTjiTxMrMOslQzeALs2lhSZ_LGoky8wp0PnDUk4KEtiMoP5ciqhu9

** Delivery incomplete **

There was a temporary problem delivering your message to info@leica-store.hk. Gmail will retry for 20 more hours. You'll be notified if the delivery fails permanently.

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The response was:

The recipient server did not accept our requests to connect. For more information, go to https://support.google.com/mail/answer/7720
[mail.leica-store.hk. 114.112.229.30: timed out]
Final-Recipient: rfc822; info@leica-store.hk
Action: delayed
Status: 4.4.1
Diagnostic-Code: smtp; The recipient server did not accept our requests to connect. For more information, go to https://support.google.com/mail/answer/7720
 [mail.leica-store.hk. 114.112.229.30: timed out]
Last-Attempt-Date: Sat, 18 May 2024 08:41:01 -0700 (PDT)
Will-Retry-Until: Sun, 19 May 2024 04:45:41 -0700 (PDT)
----- Message truncated -----

#4 · 2024-05-19T12:27:48Z
From: mailer-daemon@googlemail.com
To: teeseewoo@gmail.com
Subject: Delivery Status Notification (Failure)

Attachments named in the archive: icon.png; ANGjdJ8Ns0XY6LoQijUXFekQ2cf3yzGsvJmMJcrtr0a9zzZ8LeSMzctuEoW7xYHefUxXDZ54ylmMfYGswcNtx91FZS5a7OeYCxTUTiENT0VmqFiAtS7J8S0ZReXb-QO5-okFFq0Apn2XLXk8rTt5RlimZddb58RZbe8R1uEN-9-7iF5OECkbMyAVXbapI07cvi0CVvPQJw7vzoffT8zQm_o_p2ss9YP5yk-fyOS5WFUwhmWdGlIe6lJ4J7WmJMpw65oAqlYbxtuS69NGC4Cc6Xh_4QvVPdZxyxqG-JEFLNC5mmdqutdWeh9g5gYkTLuufeaJA_2BbK4c8dK-KknUTG98ysABlv8rElcvGgIm3HmOSW0Y8WAh4CJfU1P3PiJADE4LJl3hqB4W3aG0-hbj

** Message not delivered **

There was a problem delivering your message to info@leica-store.hk. See the technical details below.

Learn more here: https://support.google.com/mail/answer/7720

The response was:

The recipient server did not accept our requests to connect. For more information, go to https://support.google.com/mail/answer/7720
[mail.leica-store.hk. 114.112.229.30: FAILED_PRECONDITION: connect error (101): Network is unreachable]
Final-Recipient: rfc822; info@leica-store.hk
Action: failed
Status: 4.4.1
Diagnostic-Code: smtp; The recipient server did not accept our requests to connect. For more information, go to https://support.google.com/mail/answer/7720
 [mail.leica-store.hk. 114.112.229.30: FAILED_PRECONDITION: connect error (101): Network is unreachable]
Last-Attempt-Date: Sun, 19 May 2024 05:27:48 -0700 (PDT)
----- Message truncated -----

098. Automatic reply: Leica Cheating Clients again in 2024, let's look at Leica's M bad quality

thread 18f81390a527a288 · 2024-05-16 · 0 characters

Automatic reply: Leica Cheating Clients again in 2024, let's look at Leica's M bad quality

Thread ID 18f81390a527a288 · messages 0 · 2024-05-16T11:45:48Z → 2024-05-16T11:45:48Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

099. 您注册的域名 leica.gmbh 将在 30 天后续期

thread 18fa2e11be5c9860 · 2024-05-23 · 0 characters

您注册的域名 leica.gmbh 将在 30 天后续期

Thread ID 18fa2e11be5c9860 · messages 0 · 2024-05-23T00:36:52Z → 2024-05-23T00:36:52Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

100. 提醒：请确保及时更新 leica.gmbh 的相关信息

thread 1900ee890bbae46a · 2024-06-13 · 0 characters

提醒：请确保及时更新 leica.gmbh 的相关信息

Thread ID 1900ee890bbae46a · messages 0 · 2024-06-13T00:04:00Z → 2024-06-13T00:04:00Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

101. 您注册的域名 leica.gmbh 将在 7 天后续期

thread 1901d78cd743d94d · 2024-06-15 · 0 characters

您注册的域名 leica.gmbh 将在 7 天后续期

Thread ID 1901d78cd743d94d · messages 0 · 2024-06-15T19:56:13Z → 2024-06-15T19:56:13Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

102. “leica.gmbh”已迁移到 Squarespace Domains

thread 1906f3e077d5e0f0 · 2024-07-01 · 0 characters

“leica.gmbh”已迁移到 Squarespace Domains

Thread ID 1906f3e077d5e0f0 · messages 0 · 2024-07-01T17:00:53Z → 2024-07-01T17:00:53Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

103. leica.gmbh is now available on your Squarespace Domains account

thread 1906f5203db1ce0c · 2024-07-01 · 0 characters

leica.gmbh is now available on your Squarespace Domains account

Thread ID 1906f5203db1ce0c · messages 0 · 2024-07-01T17:22:34Z → 2024-07-01T17:22:34Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

104. leica.gmbh Transfer Status Update

thread 191cdf21c18c1635 · 2024-09-07 · 0 characters

leica.gmbh Transfer Status Update

Thread ID 191cdf21c18c1635 · messages 0 · 2024-09-07T19:24:41Z → 2024-09-07T19:24:41Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

105. Transfer of leica.gmbh

thread 191cdf354d6d4777 · 2024-09-07 · 0 characters

Transfer of leica.gmbh

Thread ID 191cdf354d6d4777 · messages 0 · 2024-09-07T19:26:01Z → 2024-09-07T19:26:01Z

Metadata stub — full body was not fetched for this automatic / bounce message. The envelope still proves the send occurred.

106. （补制）平安银行信用卡电子账单

thread 1a094f3fad1d45eb · 2026-09-12 · 103,169 characters

（补制）平安银行信用卡电子账单

Thread ID 1a094f3fad1d45eb · messages 38 · 2026-09-12T09:30:07Z → 2026-09-12T09:35:12Z

#1 · 2026-09-12T09:30:07Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20241204_[card redacted]_20260912173006Z.pdf; ANGjdJ_r4xKIdPQuCpy7uYtb431OQt0dE1kl0nsREJnhzhCVNBJVXn6iZ9K7ur9EmJxZ6pvw-GHhWHcx5X8Z_zE2jJyox8w8Dr3DBIEG0j5u5wqjeEnLUkSi6YyEqC0GhfQVkXMOWiXWwzheKSeKj3w5Gz5iJnudE28lnvrql-BUi9nmv6JirrjyBKUkn4QjPP5Bg8jOrgg8w-LW6ZT4w2xrx0hC3wY8NqyGivIu4OO5JmBTtlYXs7wwXciGZg78sseZ9Kt6JKAIQ3tj7OdGQloXJFyggXpMXrFWVsJxu3uahcXuClwIBvxMJPnsy0sVPX23iua_UL6WiVp0c4G-AE4kf8nieQegLutZjLBvM0JXDr9jQ9DDYr0-gD0htl_IwgGabyTlAWOojafFR7TY

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462628&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalaf5ec515e69a5ebded8c2d8a15e3d47430d42b) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2024年12月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462628&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�e4191d2fdab37ce9a7cea51317d850b98dc45c) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462628&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�7d8277b9899e9eb235d8576b157fa4f0d4d9bb) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462628&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�8670d034584e30fd58d2f9ac3693e31c58382b) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462628&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional2978c0af56f4cada997ba03c132631ac07b668) |

#2 · 2026-09-12T09:30:07Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20241104_[card redacted]_20260912173005Z.pdf; ANGjdJ_q1eSUfzzVdJs1G3X6GTPpX3zQIC8c_8wA7heTyx-glG1NuyXMRHFVC0ZYLidyAfBZ13IzHOm0SPlPlwt8JaJ5gYEaIOq9Sf0WwCP_slUe81Va-ujQ7sj7Wyf2QCdh1rvwgfY0BqJqHhW0u7Vi0ibv6fgTej64jash_wxtEcChdwMpd4Y7TydtpvneXHFhE3afsyWucvSpCZsAiRFSNsD6aeSlULvCQpfXzwCR_TeP5v0_qrPm_sqCiPQL_CJ5D0UIdSH6zgNzpVWiTu1hSH4m4vleRx_DVBjuMF0rTmqVtudUHs8X6CLSPkF7wz1TXtNhHOZVgBLjFzznFam46j8vmw6YzRyCCtORKfPSQ86PeQ28m-XmOffog66ObKA9JaIV_bHaPPKRg1Jc

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462619&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�cb0cce4230aa535d1fe0585965ba9dffb25ed1) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2024年11月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462619&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional:e6c3d74d4de8a463cd5b9465abf7fb42407a54) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462619&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional20f5a37acf5e2611a36e04dd7bf49efa5de6548) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462619&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalya5e863551df1ea3a2dbadcb572b19ea9c6c374) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462619&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalb592ba91ae3422f714b995fcd0e3965db977a8) |

#3 · 2026-09-12T09:30:07Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20241004_[card redacted]_20260912173005Z.pdf; ANGjdJ90e932hiz7jB_ijsb2dKi9wnFqX79RteY-uAF8GSmh-uMbZMC6DaQiz8s_3Ha9ysGRi8KyyZhfcMTr1KLahROQl7-NeapkBZ_uVxrF0KlPPRo3iq0sMwf0PmQbtwjM39_dIV_vKJQrS8foqnFRIzeaGYhQp1--lR_YiEv7xlSGGkAoKouipjKe2M_GWz4-2uZVfu2y1BJGUF72Or10Ezm_65UQOS3ZNYcBFeycrPOXfJfWld4cvCnGpczlDcnUU62iIQVzC9fvgC-Dknofm6aQ5rdYTedmB6YftcDkbkDpC437aB9ooFszX9XwGygTQJuCDWyWdGKLJdf7X6_4wKMzNnc8pETbFhFBKBsQejVl67Llns_80JpWoOLDTaqflfuc2PhSNCaF_kPJ

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462615&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalHffbf9f266df4a004427c394bff32c76dffb94d) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2024年10月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462615&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalJ44f80c0ea2d41eab3923b5e53adff18099ff16) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462615&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�f9b73d4bd08028c3bd1a9f4af048cb2d39f725) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462615&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�9604cd858f1353009acdcbef8e32456d7a6945) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462615&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�0fdf41fb61ca228da2bb5ac74b15edebef812a) |

#4 · 2026-09-12T09:30:09Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20250804_[card redacted]_20260912173009Z.pdf; ANGjdJ_VsMZ0RnpMbWs-KcbUSQsQ5xWjNalhKWadGTpjtXh3ak85OdTH5K2w_Cbid7ml1gaTXhwqIiz-mQDzk3mWNUQP7euYpcOuTI95wcwaB1vErSDp3Y_l6zvZ-6ksBK2Jg0u0JeEJOORlzMINlslSZYgkWSm-8cSDm9SRzm3pmTfnAkEYBzbjZDRRvNcSixKJCPCfHRwwn4OtEnWhbLJMy_FAgIqKwmbl3AF3fE4lnHxeIM8TPHBhFWriCliTUUoGAw0nRw_ZZWefKcWwTtxdwBoq67BWApIJtqoePt0gxvxdsKn_FGJs0YHqg2EJfWGpzY1kOox_fmlje8Ye5Z_E8XBE2kH6jeYRDWcs-sp3yRffoqPBwkhLC4Cyk4qF3WDD-uX8GYkFk2ENTExX

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462876&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�dea3ec0f47c88df2cd3c43616295a46cc73923) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2025年08月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462876&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�867627a5fd8076fb99ea81a6bcf451bbff3f4e) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462876&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalS09b3c2ed5fcd3eaddecd9cf737248c77d8ba10) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462876&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�90ba0caef50a66b1cc591bf2dd713ed0e9360f) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462876&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�b2cf778e366030e947efd39a6b2adb05d8b595) |

#5 · 2026-09-12T09:30:10Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20250304_[card redacted]_20260912173007Z.pdf; ANGjdJ_sz9PLicIhsAvMETPO5dPikVw6i4n4CFecnaDn7LpIfxDUpFN-FA_kRjpKllqtpBh-Pc-i_wYg-ofR3YIbXr_p9IiPY6GkNNOZwivWggdPd7hFg6ndrOc0w_P4DEFSEogvvlHG43qj8QwfiNdnDyxDNQTWVbTqmIeLfi28jDiaM0tmTJi4BaA2X0Uh7xiqGBoQBnx9Xd28duQsKxRQ1uYAaizCLD4tdUosCf28aIVYfAJWkk5ggGynPxk0fslFd_TPsTQ266MFszMRVtc8DZQ4pK4hilM0qC4CN8i8MzNiJufoI0dMNPADCAgN6H45Q30DCfKbXI1arnoOKXvDJ5WSDOPSHjQcMk1_5n22YiYCJ8tYmCd9JuGW_cGCP0vzfC175KMu7Cw9S1wy

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462644&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional97d241decdb7181580e92b62e6b0141dd11e3b) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2025年03月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462644&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalM1a210f175734629c153ac3ef4aa594bbdfdc20) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462644&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional8a33173e6440602af8f48adf1c9c96b996df830) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462644&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional34caf0ca0ee770736e2954dfd1ce0d5ca12167) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462644&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�6f6686645f783f2d66acb8862b41374640c4e0) |

#6 · 2026-09-12T09:30:10Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20250204_[card redacted]_20260912173006Z.pdf; ANGjdJ_cl0O8tjEU4h3FmF2Uqo5-8ftRFvl7lijrg6aKaSatz6waJj1FJdViRWlFSwMuufoKodySenp-Zog2LSudpxN1qnTI6pNroo02aZ5UXgpGC7Ze8tIVdHNcOx_g_zn1Z5zRDkYcIpGRIMjCPEFZ4PMUnDQZqWPyli2pL2Li1WM6nvi7yRJw6IdqpkBi2Rt-clI6FIwtarx31B8jKnkVKoEoyQemM_oXG_adz1_ezINoYng6S7D6wf8msb5QO7UfqGw0n2ZZMU7pVO1M8LHHR76f-N3HNiHWswjvz3SNOPkoP23a_e_Add1g_irGo9EyI7_AkcLNrZSXO7wu3s5YnngLu7YroWXQ6JEJHzYcIfcp1ilvBJ6xCbUmhzRRMkMaLbK-BEVcR8U7ygCX

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462638&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�52c69979220a50a839b4dd96ded4a8b998a68d) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2025年02月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462638&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional!1b515c9a9e2fd0069aab1737d37b33d5a4c936) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462638&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalacf3bb7907a1263a78195351ecf01d0088ff8c7) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462638&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�d22f2ff3c2bcde5f5df8f604f4a5bf5e88b1ee) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462638&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalu9fd404634834b5c48d6ce60d7e0298571f1fb0) |

#7 · 2026-09-12T09:30:10Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20250104_[card redacted]_20260912173006Z.pdf; ANGjdJ-AhcYlhX-__nQ1bX_FTGyv2kONcMtmzQ3gW_PXBiAeEhJbQ5bdcyyI0AjXODAVCGbQzo21r2zHKKWba9Ogu_ULFH_egU3g6W3Zc_qvwsoGZ-zJdRXj--BESmJf9BPyHQGVJtb_19nEujZpsN3vWClCUpxQVKZF7ECddAuh2ULPbtGBl17Tc30jmVKzXiDgrNwuxMTx1DX0CtH6ZoXiqdT-IquXdgEieA5g6uYChCmgPVmKs5CE51_RTgCLoGGQQm2DCBJMGJ1eqEV0CGZmXhVimIicwtFHq0kaKS_5BX7CtfQfuRo1Yja9EAatQptVvWTi1tgF2FAInXI-WTfXutN9TriAHmELQPWHyfFrnNgC7bFp0ncl2NWOHZ9PM_j6OgqBZrHwCXMxXbWH

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462634&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�f71fd513722dda8a50c76b165329d75b95d258) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2025年01月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462634&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalaac89d13b455e03bc6764eb1122eeed3a24160f) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462634&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�e30957fb96a515570668fddeef5f8d93cdd84b) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462634&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalQ3090da5cb3af0128f80d874f23b9942de6b7bf) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462634&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�aedbf92cfd757f32be7e2aa46ae8c66f6e8939) |

#8 · 2026-09-12T09:30:10Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20250704_[card redacted]_20260912173008Z.pdf; ANGjdJ9KB3n2ZRLlQiCwIpUiREeFjMeB4ikevw1dcJ82mA73BMAnztPXO6jX99rxzGy58jI9PLK1fnI4tpifLWyCtvu2qZLlTZ7D6_JcbsVX5J6_frgURz7T4jLK7aKsjlT4KnYeOBSWbLN4WAq_LPLyxFRgu-IJxb5rKNlAocJ-tD9P9PwVUNt8KYgZCjJGDymdmE7i3za4HLmK6DtHVWFnjzT1ag7ljx8F4l7Pc4-ig5Pz9BAarzF7RqMNEGTcm-QMpjj_pIq5-UkOzlwX6BbkvEfCFxrdFW5QJyL9kCi5Y0oAoaYxgF8dDMqTZB6hswpyclL4djtCxFo8bOLnjzwdcgdDz2oj8wvKNwe7viDRjDaUt4-VoF5akySr-M6lBnEbxc6IGKJHfv34n7iT

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462761&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalO6516aa113e5857202b3c61d8dfe24352f6fa3e) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2025年07月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462761&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional307285d57f1ee1d57aefb2c9da08df28fb7fb1) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462761&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�361d3afcf3ad0736d253f363fb01e2bff160f3) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462761&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalP6e56afac764ace3dadad02d16f541f025caf47) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462761&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�5400320bc11b94fe5a862b2284b9c3ea50be0f) |

#9 · 2026-09-12T09:30:10Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20250504_[card redacted]_20260912173007Z.pdf; ANGjdJ8yYXQN7sJu8zWcSJPkYLFYT1Iyt6ER0kJ6jWZUUeEABEsRAkkTI-aTzrdWiwU-rVwJ84IsgGsxGTfH7SmdT4pd8zywqccQwxCYQRh5MjNnP9uParAjQJUBVOLAhS7Qvgbkh1JIt5MNn7T74nJQOATenvQmEPnUe4mKMxjpCzYIEjWKqi4U8gGGYsBZI8qqDsWHxE1FDv5D9VJN5DOwkCduxGN05xzDjcs_sJa2GJudSMHwshc_BTUPNU4vQH4eIW6_p5MeM7pHZsy9SEinzMdZQ2QJTUv_avdn_B1K31PmwVxBqxMFOFAMQoH41sU6jCWHLysTg-S1AANy-K_IfaDzRX0nmgF0q2Q41pDJeGdVwXdtcAKLA-aKb7znsEqeP_XgnC5lDTqSLTjO

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462652&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�1a8a17e135ecf448ea70b6d02c8ec308284c43) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2025年05月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462652&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalZ96cf6fe992044df38b6bec8d93e37d16d1bb38) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462652&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalV2ac030ad65c73ac30dfcad71dd6b9a2cd6fe30) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462652&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�51772a0fe83b3ad5f7d678283c1f45498a6912) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462652&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�f32448020e1aecac265955af3c56b3ba656003) |

#10 · 2026-09-12T09:30:10Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20250604_[card redacted]_20260912173008Z.pdf; ANGjdJ-C_5HKQ_U2NU6P3mgo9UjmS0dQmy7tD2WcgmtSDwrM5OtdMjZLWWYY_Gm1ZWxBDYeTg3Xwe-gX-2blUBFiiVAh1pRFI5t6MFUL765qxxyAd21_2gNu-OOW9af8rl5h72t6sHY3tZYtMz3qF_ERpp1Tf_ry2ysZZ7ddNKe5reCuusZx1J5jroYj4qKPVxPKDZfzADB4LWNXcUxHY9SBx71JAx_lilWj5HiSfwnHpE_RHirHRki_ROQwj7fHQ_z9Mmo9r_yB5Mg1mjQaKM02XZJ8Z9TnId9pvlqSY9_0ssHbLIv84u4V547mIrd1dwdQA0_34Hvb7k0G7UsPsPTKDtT7jSe_73Rrveyq33RLvcXGQ9OkuG9onZwGVHG1plLxxIDurZ-D2DUD0QkS

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462748&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�d6f8478c738993f7f117f0e80c35f93dbf6ecc) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2025年06月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462748&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�b7d9e7cc6605ac374fe0ee9f92655fa109bf95) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462748&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�64ad134499d27132fcc0cff04787a7333d277d) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462748&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�f8614c8ff60d187b439b7a6431f7e466794a8c) |
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#11 · 2026-09-12T09:30:10Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20250404_[card redacted]_20260912173007Z.pdf; ANGjdJ_8PbInJlcKOJrM6ZTMuo4YzNdcQjtSjhjv673uK8h66gjvVMCUceNg7qylHaGgi2XWbkx_UbtAmW02t-KDDtRLqw04awuA6BSobwyGfs7r08HcSZ82y3-i7pIjxS8LuJkVU60es_KA9YHSINS3d405FHxuWUtBEVy-3O6ZzuTo11vJyilwSeC-ZrvSxSNv8yNLm58gxwkpAkrYw1iNQSuZdk6DuI3pupPYff-JGatE0lzMh9PUTiQyMXqPqw3-F3e-gwY34w7XFni-ZprjK9e2p5W5xRhxowOlGbPdgb6Nq2mQkhHadFCzm4jDg_tYBMAAG79lRHgtpouJdIYRyI2y8CFF4wj3xYh5l8hVL-P2W-CGUDyka4LrsCSo1pSCfRGT5SoxlmkfnlN8

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462650&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�b3c40642ba56b60aa9970ccfd22fc695aa97ed) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2025年04月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462650&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional>b3146064536374b00a7ece262c43659ecb23b2) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462650&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalD727d0fa54b5eda11090c5956e5ebaba34992e2) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462650&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�6772fffd0157174ac507052573f006e2c8157b) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462650&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�f33cc583509fc8f87a81d38e92d7b7469462f4) |

#12 · 2026-09-12T09:30:12Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20260104_[card redacted]_20260912173010Z.pdf; ANGjdJ9kBf-fFEHOibhopQEmn14TTuflXxy0T9mOvxa_GELoKWaHWdYE7rymPYGEKOg8gRKsd5Jl-q_BUiOpkt7DQDK_zT6ZgLYou-rDOXMen_eGSrRdmOt4PMCIpUMjeH8kiprPGlof2goSNG0g8WTl3uuTP_Zn2KehskLVP3UwrD-z5nyg4Ch3mQbhiRHWbkHHvFw0KWwNFxNgxPWHeIYoLMw8DuKRyn3q7D1oaVTbPPnIHifiQegcfv-TTdhafMzRbLN58zZo_d953vkECG7jOhRqLHAmU3DjmOlFz-pUEzj4mrzwYK0kQWtiBtnyCxkfBYBHI3VKiju7lUamXFMVMj6q1JcS2MFnVlBmSHiJpqzdFTwWlHPsQjF2hNvgdLs3jmNSVWCycHTdsqHP

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462997&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�d8c55be56394ca9deca47eb44b0e09f278e714) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2026年01月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462997&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�1568f569cf3af4b643a049e1d6c550bd5594ea) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462997&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�d5fc8a2892267f1060f2a519d29d267cbeec3a) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462997&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional91e86fe9eddd821708754b8a7b1ed7f3a7ccff) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462997&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�8756a1d8511fbb2a4b0d67b72d4b81cc9e0374) |

#13 · 2026-09-12T09:30:12Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20260404_[card redacted]_20260912173011Z.pdf; ANGjdJ8QlBIwGoitvFh049EP34vyULXHxvFK6_vMf7Y716PFXGj0YPMmgaMexkk4f_kADTFeOqWTdmAELeaaXp_L8bGpDwqCJgf6JxC4a3VOHUeR_21I6nxevjQNfz1zIv-wbeChQXHTr7HAiyh91sgN9w6r9e0hM3NfdrdsxuvMw5GIDj-6m45ZnPg-E3jKn0Y1iimFXTbTbdvOX8S0Mie2eWOZtPs44sIrv1ZkzS8rJURFWuNImxcNmveBLffInsKBAZ6L0KTHVC_jaNfTNAdD_U_S1d00dDP3xiIOra67LoNHPO7h17apLciW42bT1wwYqWvS2krxPu4lU_BhbEIayi2xgZbKoz6tYBLiOCh9gsAoVudBLw_WVGHMSsVQ7i1vaE5WSHoVmZB3V3O2

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463158&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�8fa76f3bef6456eb1e18edb898d11eb48022a3) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2026年04月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463158&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�71935c9e8879e44856e25e4f22cdf32dd4f328) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463158&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�316e878b8f1e0b7f64dd5d69f7c53a0962475c) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463158&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalM4ac676dfd5bcdf38e93c0c7a79cb1c3891f479) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463158&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional 5997de799e01e807443197046b77bdf03a2287) |

#14 · 2026-09-12T09:30:12Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20260204_[card redacted]_20260912173011Z.pdf; ANGjdJ_dB5ElhrlcHYH6PKcwt9Hp_S0hSc3DiB56cxjecbW0PZPX8B0l8Xncz26-3EIGragCobJ4OLfgthwkOZiho0kMfxTzHpjiYc6j9CdbbOvjkVGvXQ6jNK8xHlTLFygSovlEKkXCpw3gGfZO5bfRUlOMaVZ3VW5SJKZzxrHSNOgC6WP2WAgM51pyHJFrcQ4SlQyrxb3eubtnvw1RtYxgP7h_gGSSw7qvjIHtbTCc2T_zCgfTf5n0imTNIeSXrEfJHRQWBKRcOqa4lFHvSpYJg0-0TdaX6KNJ-_5rlptjNSx2XV-mP0m3w4gCEQJLnOndfcJtg5QkBu_ipGopzPiUK4Gp4qtYAmkyf6SZbYtrPZ-ndxeEA19RaSvJH-xoEIlZkx8LhGzTPIb7bLd9

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463071&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalT7f4bcf8bdfec867d605e8d271c46f1ddfe9481) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2026年02月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463071&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�8a79fe8f65e5f44c8805ed562e40cb6c36b94a) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463071&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionaluacff1a0e3dd0eb87e1450469cb43812acaa648) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463071&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�bcf315f0e9e125247d03d29639eff2cee7920d) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463071&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalE75490c21421cfc7c1201ed76ccfcc9148b99ce) |

#15 · 2026-09-12T09:30:12Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20260304_[card redacted]_20260912173011Z.pdf; ANGjdJ9nrpmxEvGk76fDrwcoN5MnVfyNs7W48Sc_XlTZjoEJBi0Xc2boEfWJFkvmiimpmWVDj9a-4xgQqCHOwSrx8dKGw-6oQ1Bx_NupCbtTEx-cYxEQTXFOR_obDxaezxThMKB-SmLipYdcmuUJhSj2rw7HISj9eKACaNVplKLdMuLCxKXjoyRtgFsEPF2qt-cybtBLXz55EvXWRaPUv9FWwcY1baLZJYdExdVpamlw_4Wie4QoFGE6yIxRU-PiXoIwvP03WRegzQxW0S6ggSLl0qga87KHwgryVmTxL4XyPldNcQdVLvf5UE3Y1GPjfWTQF7vL8CmZggsUDVOP23DUnrWT2skeU6QdE00O4mEp2H1ytsAycnmaU27u185xGJCyx7-9rGxPBiKn-fYZ

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463156&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�9d0550d7890643f596645c9e086cc31a7122d0) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2026年03月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463156&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�ea2627f45bd13ae3417f01fa723855e128ab3e) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463156&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional_adcc2e3b6af918e1aabf1864291ec6dadd7541) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463156&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�15789ca9f9475bbe1c80984888d27b9bc4c161) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463156&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�ae425f5c62d2d3eeaea58db7e3ca68b5fe41b5) |

#16 · 2026-09-12T09:30:12Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20251104_[card redacted]_20260912173010Z.pdf; ANGjdJ9MN1AZxGakfkIgVQMNmRymLZCZUcqrQSxuOQa7zz3XlNR48Rf1Kvpyj8DPo_gOAZIcm634GytE-HVUX_rU1fOjoj9Eqy3zpFCKPJbwB1II0vWmL2yb_6cdDY_dPAVnFs1mNO3zFZylm8maB-5mh7CWO_196lL1b-YsiPTnMFAY-4K3Y3IypaTUT4KQMr6_W0SjS13-pLN7b3LV0iAP5YKevSFFvYot-QClr70-teg_VJcolPOtbD1FPt7QfjcQtK1IhNODUSJUqshgCgwKKuI3-k-G-l5XHgVW-uOkUz1RMkYjygQscX4VUN6zD_L5Rjzcp_pDaZgqXibU1uMiNktxXlTnEB8goUYFEkUQ96LXBJJagZBr5YqVtflSHbMNLa5scdV9ogr6EN-R

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462919&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�86668bbea90806aa8febeab0aba7ca5007753e) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2025年11月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462919&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�aad8c849c9237fb9e2cf1bd259eb264c531084) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462919&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�69c98e1e82e633084297e3bb585b42e537aa35) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462919&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�c26ced26f1a6caf7eeb02ad9746b634b641fe9) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462919&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�71e4f1ca07470776cbc4616441a7f2acb5d470) |

#17 · 2026-09-12T09:30:12Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20251004_[card redacted]_20260912173009Z.pdf; ANGjdJ95hKdrDFqf6ol9qEfpNfDZNuRzAePMj6fP48Fn-jyjxDr4Fow0ce-rqoTvEUPcz4uZuCr1opOc0CpAlmPykPOp1yHUF4B5q4VAxCx6araDFFmT9cmmBVYq3_MzJ2FwYDFEPD9wO1ahb20Jrp2wSQHKh3JWuLqeSaEsmjF69ubvMtLXQUTRzi938WaFzvi3gtNeQHkA8cJn4pVVSneFwJpK5SwWn_sQUHxJhvIXDiwp4eo5Mz1n8OM8YoRoebAhoF4OkxSnaHkPUg8NbXo1CqqzVZTVbm7R-41z8Rv42veLgnttjeCPiulyYl0nCUWNAppjUzJUnSlIQ1WrPZ2fYhFhNeVg9ClKwzh-ovpKYiQXha-97w-NJcUVxEcIEcvtQu2tLLH3_MyZDi5o

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462906&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalbd67cba1a0140265fe2853d9b85b90f689252a) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2025年10月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462906&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�258da53c548d00adb59e969cdd7cee00f28c67) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462906&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�0b8093680f01513293e704020cbc8820053f61) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462906&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalsbb449d6ec14d9f85ace0fd1c1d5884d39a7c5c) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462906&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionald0092a2efe8b5e4c6ef0617833f6fd6eb436248) |

#18 · 2026-09-12T09:30:12Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20251204_[card redacted]_20260912173010Z.pdf; ANGjdJ8jl2lhDVqcu6oYg4ucOV5sHaJMcaqw04o_mQtQF2gKElbdwcLUPaDOtycLrbvIzltqJnsrAuPlaTufg-pMxhPc1aL-Mxg1vZzkrnJtb13po5iEx2RWDnNOD6YgFg2qhKlCiyRzNtgbmAZFR5jWemUHp5GQdyQySt8ov17nFyrkQscAS2sciEHprA4kTGR9onoUHO3cEoAxyHgscWnjKRFvn9iPN3DklBXLACciwDCFZu1w6fFAtaexI_CgLv3sob7QbtSX24L8CntI90BRCvaxx-RApq21f08rKRTSSvAA0pqYUibNLFvd9mRAAi0e7vDLPajHXToKq5-yvfPcZxYbv8S_6rsNAs6ymkE59BSvKf-hpEQML1vXOgoEMhwPaXI4a0KMT4sZjvs8

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462991&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�93b2d00da4970fba729dad8fd93a42cf590951) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2025年12月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462991&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional/2ccd682f455819ec326e7b0bef17c7658f8c1b) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462991&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�a7e2371ebc8b744bb1ca90bd0a27801b33a803) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462991&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�be0a58b21d859216ef826b0a4db3a8d5955241) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462991&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional-ad6d08c1c0517c254ac98d3729f4a6983baa3e) |

#19 · 2026-09-12T09:30:12Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20250904_[card redacted]_20260912173009Z.pdf; ANGjdJ-icY-eJUFWUAEKBROpkyTibNIRoCdh2Ef_D_sRSkw2imkud1Zh3Sm99_EBsVbB1WAo-7hKxv6G_BJwhbbkNv1ke3cbsGRCUmCBlySYmJbjncfoyWeWtFHG4t3G_2DDHYYxCmuTf6-FKm42RM-RdvgLZo7JdUwWpyCDFKRVOVQ1zH3jGGuP6-aIqxTGnXvUhQrX9uflqto_iCkkpOe4lf0RtfMx_82i90y2kN6UVUm0NZLYeyRyN52F6adXygAs5kLHe3e1zDS6m-RXaB0YJlYmu73pFcWLIBzZ0wHx_b_W3pIyk4cdcn175J0qG3y4sekZdmfHitcizo54BKv2x3tKb04X15eIvMVadIvVWGJX-816kp6250jlH00CrBuzKhgJI7A4NHPAUHic

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462892&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�3c553e6a9063470b0978e1575bddc61b5adc42) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2025年09月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462892&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional46e3e120ea03d1bc966175b07e4a39aba10ce43) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462892&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional*40fce97758f7b556348b379163dbdd92b32e8b) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462892&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�ea03d123414e09148f2ebac837a8b09f59d493) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75462892&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional1dba8aa84b591156dcbc320e36603396ea7c1e) |

#20 · 2026-09-12T09:30:14Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20260904_[card redacted]_20260912173013Z.pdf; ANGjdJ_DB6RrYvfz8yTO2URSAzXGx3ElCie0gsWcivUeUuJ9sUHQlNj12voE8b8xhXwKHbPC6_puCnVsMFCPm9BaoZCMvIXejdOrruWnfEyyLMFwGakUaddmL-g4h_Zt0L0jKyGEMZA4EE_rHIQheSrpxIv9sd9wntXqkPBRK7_m8Lf_dqK0LLRbbcDNaqc9F5StPAY3rgjyplpFTRCqQh9sPqCx0QQYCeyzQTRqnu8E4lIlpDqeNCT8MYPt3fEEhqHKGwT0xLneAR2reZL5MRuhuZ2qoF0riFg9Foi3ha5QtT031tGvx9tiXZZPUL3X87RCoL8XCkESjexDieCZh3Wm5YTAHWjz3MieMy1uW9F_20Q_VUEeRJzPTPaQsYrMmuahQPPiKkU6ypgYUAna

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463342&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional/0fe1270c621d0964e24e2a4325870bcf4fd0d2) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2026年09月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463342&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalf4decc700a14f3b1d9af68e942c390fbb33dac) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463342&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalfa2b9b2b3a146fbd35ea202fdae833f43f71070) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463342&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�0fa474aba9f60867d4bffcaa6c24dd5b072c07) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463342&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�207d9bdcdd1597975da173e4b25fffc049c22a) |

#21 · 2026-09-12T09:30:14Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20260704_[card redacted]_20260912173013Z.pdf; ANGjdJ-pWfePWOsGhcn8rzJgJ_XJT8zur9TEeSOLBzuPSbrdmcgRwQ8HUUO6jKt7lonDUQRVzoIscwlp5h740qsKHX7pLP-oG51SlEH8UgA_tQ9luhpMiNOlXVnkMHxuvut6IthtUtNQWEnnO3r-BPuAWDza49XmCuSQX_PkgbLawE1bWP2Kkhu6fcakUyQr-bel20pSOAi3rHAR6rA33aof2JiVXhTquO0KSWweRI3gGIR7DQpuaNrTeS8KU17Qwhzgnk38Z7DvZG4FLsrlY7ksBh0L3svw7rhFpy2OfnSFI2_H0f0VVeD2cxNtPWCo1ZOPd6SV4K_8mP-uqD64sVfOpCafWb_EJXts_rmi5p3YQ1J-yocau1fcEpTf-UuT4bfQlxEEMAmTBfweKWzJ

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463216&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional&db20b31c5ebb446cd460b1fd9325c6183b569c) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2026年07月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463216&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional105afadfd8a8ea82a059d38f45d31eb3f7ca86) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463216&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalWe294a84264023d423253c3ab56926b5808d8eb) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463216&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalPf06d370b855dc49d96d3fff897272a1c54e910) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463216&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�b74a1cf841850cda53ac2dec64c5689bd2e087) |

#22 · 2026-09-12T09:30:14Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20260804_[card redacted]_20260912173013Z.pdf; ANGjdJ9ULiyJI8OblWJmizjZUXNhok7NqdHAEWGb2RkhYjedz2ukW70qXYO0NrvS4QakUjATk6w4mLMmkNo991i_8Ywk4M-W3bruu9sOJGXwvlR1QkkQ43kWNm8dqdz4HQ2f1E11ctOGDlaGM0DvxX77T_8BuXC9Yx44WcBbNcQJdm18YVFuPSpO6BJ70zUyHBx2BxONGmaLFdjqhaa9HxjFl0L5ExqxUypW5x2RzV-zgJ52OvcHJbYu2XsP18shQ2P8hRi5HxPCXm59Mz2ABfndouYqVYBMOj6iJV5N6nKKTTOLpVX3kG_U-eXxJ4RkNJieUEDsDAuw9LEBdmiz2sCKgHVLbZ6sBVlwdFl9yqVCGV20_hEEvQAl77fPxJPXwX42GAz6Li7xJ7VFfUa3

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463339&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalOf4e6afc21c411bf899f1a991f6e875467c403a) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2026年08月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463339&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalB1039ff342ffb1212b4fdec336690a136b22c1a) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463339&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�5227204464f8b8772e6c7d2ae24fe5b77ef07c) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463339&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�a23ccddec50fba86b636ca7b2440723d5f6092) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463339&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�114a2fe3be3c5f349a0f22d505d504e1b0be20) |

#23 · 2026-09-12T09:30:14Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20260604_[card redacted]_20260912173012Z.pdf; ANGjdJ8unyG5zcIl1VaZwah1LyR_w1EI4_JUBqDRyuaAVBWVmqByzbVM7lIEH_RAfoZYPT80c-QqWeaeoqDnl3C8ONQLViVtrZ8ANUgY95NhMuVzWws_HKEUJ__ZSo78HprcTbCFDpuicxz3zJKCquJ-EPqoe29882DKJyglsCQ2sFCalV_lWsbUANbxPeLhdl1NNQ3GPaOtWm94Xn4oVlRMfXcZE2j16TBLs8bEca3XSRVRiMO53XnUEQYENJISxwOONbYlXTBYHqIHKDAZxRCQfISoJBWl0wTdBqIx6uj38HSEN3AwmdNw9SZ8WGy62hCQOip3PEx5qlpx78bPc5sFaxIumclT4UoGOd2sxWAE8ntegDm1VrBTw25PWxjevw0hC6AeMScAvFnFVOjQ

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463213&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalO37020c726d3e1adc565445724e08d975a099d4) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2026年06月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463213&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional62a472b87d2a3512fc2be2f49babcf9fa3af88) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463213&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�1130229bdb162bdc27cb6d06d159eb0f59fc5a) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463213&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�1f34c50cc79af627b9c96d3dd75daeccc64009) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463213&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�f15dd2a10ee0bbd1f2df9ca7505eeffee51b84) |

#24 · 2026-09-12T09:30:14Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20260504_[card redacted]_20260912173012Z.pdf; ANGjdJ_3v9LdWKfE4-sYRe2hlrqnOseQkgxTC-3R8Gl1b2hNoe5b_6elzl4kyqokSWq-hw-kjp0l_YWkcjfTp7qCHHBiCuI88DnQwkSJ4dO2wjZRgjO_UX16F9-wdNlk-23SGc1fkUKHLp_RQ7JKbo0HoU0v4471TB9zHvVE5-NTJNCYady_rsQ8mW_CPxy1NQ4JpePcwB2Pun8tRU0dcnTe65d5O0aWK_lyPtE6ralkX0bq08kC-DuYfQ-i2vyncF3fbFpXspm2OFUg0N5Uk2AO-Qpq-qIcVmbzW_Zp7AP3RmR1Tp9wuTuX_bZQxIK4hT0Hl42lAPsaaOlpl2yrbwp5QW471N0UstiMmYmK1FJeTuzhcJhQbyDULsfIT8LNQH0Wjl15Rhdj8OGM7gxG

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463207&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�8d42d31e74aace78d95d2762c6f894718cfd71) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2026年05月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463207&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�4ca4760895f77eda553cd8f145fe87dbc5ab2c) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463207&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional35622288e2ccacbb28bbb2cc58ed4dd1025128) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463207&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalP4c40d28aebfa4ce1676784ddbe1ef809b0e473) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75463207&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�240c2e020e3900d7dd797029d610d2de16a313) |

#25 · 2026-09-12T09:35:05Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20230904_[card redacted]_20260912173503Z.pdf; ANGjdJ8Z1pCB01CCIgBJOw-W18Kuod84KTIce9VLVjqzKHChwsRfn1I8NH8FBg45yXFR-THbwUE90KtMPOym3i-ZrJjIDfm2S7Pz7HK0GpYaCpkq0Y3XzS0okOFEWzfkZ4wbL5_f_Kj9mLEoW2n6GVZTu_IelnapXa7Uwscz0xlebwkWfRWvkKco-_WsJIyvPFXoAsNyJjl8pUn-AOO5vacyLq7A-V-94l_opGSHWjFT78iroDNJd8jiGyrevf-ktdZLdgwu53TEyILZLGp53x3SgrQRZa5zZU_dKWJ0CqoddpzcntIBt4TG_Me4nd7kocg2Vtmk-mOJPWNsfpFxdDEkvMlT7_K8uBxFRYcBupWRVZqBkYTLCOW23mkmV9hxJpla19GfFvrGoPkrePtX

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465874&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional_64aff6f4e91bdd6a59d52bf04d97e9df870d3f) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2023年09月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465874&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional'22be03cbe48198d81b466d90183c3e35320f8a) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465874&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional2357730faf3db28e8760939f7b1210659107ef) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465874&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional517fe5a8e35f465fe55262ec9bf933da290b92) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465874&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�447b02531b31562835a095c9afe1b9ce020c92) |

#26 · 2026-09-12T09:35:05Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20231004_[card redacted]_20260912173504Z.pdf; ANGjdJ_gc8CxXUFoTJKeEcSBXnRmo9yvUKkkp-aUEaXNjJI5jMZ36hDBo1ROwaqu_ZgwElyZbgdHeto_xSXN7PsV-loR_GOeXrDfCgiyf7bLH9aT8s08F4rTINeYhAupVrT9iGxvSzO8ILFDZ-GpiB1IH1EGjClHsOTSpwMKd_YXTeZJq-Cf-tHEpULettONZVyX7_aNhgwYTE95W7yNKcD5ZogFqbp1EKV0gwGmml_iPLlTmEETNNmWi5ic3F4P7RhvS-EGyMQRpwnOSrO1h6mcVqA3LhLVEtKuWT6mjvNNeAwimp2Ir8i8I1jzm2_0gqfkKaOtMsfFrvVX3cJpf41uxjabMPHol_Gs0z8MVVPraxuBHdbPRyPz8xGv6YsWej4JK3Be4CPkfq9qdIUP

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465876&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional+f0b9267e95e2018f46c335b5950aef31ebfff6) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2023年10月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465876&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalP9389c157e6edda16518ce48e4278e90a4d35aa) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465876&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional'e79d79470a52770cf0ef5c11a78fb8e3e33ff7) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465876&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�67b15072370532d51651eb911cf468743331c2) |
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#27 · 2026-09-12T09:35:05Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20230804_[card redacted]_20260912173503Z.pdf; ANGjdJ9ix4nC4c_8VYIEP8EIvIf216hnIhQcAv_U0USlYB1FF7NQ3KBZ4YegNq145Lot_AQyZD5VfV6-eal_RuCS-g0-xikZpmcKhVhRyE_uBcDkh2fS-o2jd1mzjUmi5Tf5ttRJbz2nHuX5T2Y7dG4Mzklg_93q6S9-Q2XJaENOpcvgDowHXspxey5iQYHTPh8gxxWTcc440Ngs6nTxki4i-1qt_t7yyanLfkX9JhvKlMu_m9ZoJTjHdNSNgax00QVon4W4yJ90l2xMgRvhDtMLQQdZggWMj-Utt27PXcbReCLDhnVXtVCGCazQBlXKP1rcQppczwtLoWv5663hBBMsSR80qeXGvq_a9N57TjY4qtEbmqcHV8YDDrRqBO8CVeDMEAmvCCGgK11sO6h1

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465866&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�b22bee168d8d04be22636da079e5f1459cc4af) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2023年08月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465866&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�8da7b8210a8e0660193fd4cb2caf03dae10689) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465866&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�d7f956dd68e98755253c1965b827985ae9560e) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465866&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�83eeb24ed66cb0fcb9dd80e9c5553e66c5011f) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465866&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�8f3db209309d8eed453dc41ce60ca8e5c911f7) |

#28 · 2026-09-12T09:35:07Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20240204_[card redacted]_20260912173506Z.pdf; ANGjdJ_hcsrtN1N_AN2q2-eBqRbgG1l1_0KMK4msU5HtSgya9-1Ljh1MVDO3I5aOYbG7GvbTa-q4YXft5frvLHg4bXYh3FLW5d3zL5PZAy9L3kHXW6PLf1kZzcla_LUcXDNivkFyqkjiwY_2dct1rDqJ20cpLxZbRFBjKGowu86X7CEFZBBJFZo75yUSQIAHnlI52udMPki4LX4rtUvIXojBoBGxGxUsAvyAf4x5I0U7dKx28s9Nczcflh35DGx-M9VfkgbcGtMGMkaAieNFIKxWHeVODq_1t0qaKQfZaLZE84g0Z6VkrkNKtd4JlTBBzrdSKM7FG3mxwbsy00fHeojA7LJpB3LyBfQ6WArlweFiwnkAd3FXNn_vx4s-hqtS1lrZWh0g7R-I9yn0_LIe

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465896&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�16bdcf9ccb5a650198205104e2e4fc220b397e) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2024年02月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465896&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalxcd073ce30f0a6e1c099db9d9c9fc1a074cbe0e) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465896&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalBeed80e968992d5a1ec4207de23caeb6122f517) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465896&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional)5a4fc9158acf312b986153af0f8dddf692a757) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465896&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional92114cee8fb83c288d973bd705cfef6251abae) |

#29 · 2026-09-12T09:35:07Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20231204_[card redacted]_20260912173505Z.pdf; ANGjdJ8vcIYetNyFWWOIzdc0kG0DIQdaFdN78CdyrbcAkVmaLfXJtDjws4xTkrtqK-bk0K1Oc_M3L3PLlXGl78fb4qPMvuXiz4MxdpV5kdM1CuKRR4PIgEl67pXleFcfym2lg_jzo3MpcxX0NRNL4ffHO9A7A6Va2ZvhsQoZ8Q6JhQg3Zbcbc-j2jeeediG8t6bqql63xFsNcz9BTd-BctKPNolSNr5ISn9jzWgvGS43UaBZR4-gfipz4fFcmEtZiqS5pLZJWecKe_SXqHnSvzvJpE33oQYoUV5PzIazCD_v2xUTYhqGPSBnultiqbRCxM19ZL3jKn-CH87bv_T1unsdn6Blrs-e08uWo_C1SPEJiS1jZlb3irPm0qkcxVxiacPbxK98AEOB8fZm3dB7

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465885&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�48ae2aedec8796a2827a45d48c3f24daeb9442) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2023年12月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465885&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�8e8a5c3e671019cc92db28228df71e69d27a31) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465885&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�5ec9c27a45b269fd4ed56c8a907e9805f007a7) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465885&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�384910593d9cc93ccd040c8492cf6674ce2dda) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465885&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalEce628ea1ca9192de884c9ef336af5b6bd6c5dc) |

#30 · 2026-09-12T09:35:07Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20240104_[card redacted]_20260912173505Z.pdf; ANGjdJ_VSCt0tkVNv7cTn5KvrvavAQZ2XZafQJBGQVZAlrofQSz2nTHK58aYc9XLbHghAJ3sDDgVFui9g4T6INpadyQKhRii1e4u1D7I0zzYNU2p70SbPfkwGXl--z5U0TaTfLBi2INX087idAIYxgB9VPfXRu2Nd8ELQJfLakU0MVe59wYkwhUbJwkl6qxkXGGImHFZejVSVhmoloW7URr1pMvhmGF3sPdiy0FJDJHWE-s8MMY-nKmVRm-wvtrjzinY9gqt77iNDAQ42JZyabjo5EjewII0rW8WyvKikFMYxgkfITNAwxUnwP1R_5YNwvIFxWgcK13GV0yBd_A5-IFh46bLmZqlebIYB_x0DN7W6WFD_8mkGienuOKyERikqYpC3arW4sgMz1uPZdtg

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465893&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalJ6f5483a02f5c2f42108d5c2110a5f927e265eb) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2024年01月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465893&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�8608b931a5f05fde2e3c7a1fca604fcd80c592) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465893&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�611da6fde3ced079a13d454202ee66d2cb16c9) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465893&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional>fa88c997f566f9fcad5da00430865afae3f2bb) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465893&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�bed54e881f7117008df17318588b99bb7bf945) |

#31 · 2026-09-12T09:35:07Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20240304_[card redacted]_20260912173506Z.pdf; ANGjdJ-Nta5ua8st1mVyKF3j7ndtK2WLC3aea4uIxjeU6HKoZqF09WMyjErN4kVZ7mqNc6JaZWHKd-P_eSPpzUB-ctTtDIE2UZRcdRCcxN0q75adsI6yxonLA95OFI8A9M-H3sO23FP7BmUiY4ad0k3ljAnzbnFJRRv4SVddr7wDJtziJuijoiQo6nRM0ybgVi5n6xomI1o-hFetTvnfJ55A9DpiKQwy4xG8rYsNDw23HJRvb5asBGD10hAM7gExzgA0yCVSSjrs7NSmHZF5welud1LjKtiPujanEKSvs76M5eX4__XCDQnW1TxnoslPzSra2kIq7hEgzeaw2cBq5z4_xjGjPsskRgMfzo_2VCBMJU1T3_IdUrF-CnmS4Pv3siRbKTc6dC-N1z09Ti8s

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465898&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�7e3c0d161d0b11a4e383493865ec71043080f5) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2024年03月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465898&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalRb6f4063e5fc8acbd86e5a0466b73762c1b23b3) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465898&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional{54e1c394381b2a8eee79217bb00336f6f79738) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465898&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�2f0cdc3a8ea6e26956662454782025bf302590) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465898&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�cd669aadca98dd0fd0af12b9975778a106a660) |

#32 · 2026-09-12T09:35:07Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20231104_[card redacted]_20260912173504Z.pdf; ANGjdJ9ggyDNZSp7HGfMUxngsbO4SDZ8gz9awM2aLnLUjG2FiHZ6WnfMjykOSyEtHDfBtP8gZVbkrnxpCZOcVJONOGYbkOSLFlbnjkMVuU3lokMKeM8RQCJyq2xnhSgYb-7ulImlBaKnxO_Dj0totKZ7qInrv92t04RTyFT4SJw8FvZUKCJhZpVvqAqyWegYTd7XiTbzUWcouOsyjBWfAxQigBCWdEfEuEXhWCyQAMCgZRWUwr61JWQObcTuTT3uxL1syWvwwSW6xQHtTSBAHAz6F_kJMlM9RsgcGWSm0XlzG-I8xl4FPoCdLoFmhh_p6tLRoVjBiPZ_Nj-RMWSiWTzjk05ZUlRuZrs163Wc47rHMu_4p6y1jW9AFFPqkxJzWDR8gKcLJRZbiSfSQhIB

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465877&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�f912918c9f1125c8fa91fb2d5b6747abfa7922) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2023年11月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465877&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalLc57cc29776e9916ba66316ae1d4512d593057e) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465877&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalPf4cf706ba2b2d549f50b3bd76f773c615ba27f) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465877&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�18d96c9bedf24b56949de8cb7ea5f471c88fbc) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465877&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�78f74984cf10a444df5aaec9b0d2a6dec406d5) |

#33 · 2026-09-12T09:35:09Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20240604_[card redacted]_20260912173507Z.pdf; ANGjdJ__Ufcvzlw8AsGwU22C27TJRzzD-Mxyyc3y69MXXYG7PgWWgoWN-jw5M5Q2EIyokzsajoL55zNQDMHJgNFjeHtoIKYyKqIcuN6GAaGFsuRHTKVCXhFW-n4h46kyT5v7soHW1QVn5DEh-Uggbmzz96hF36PK7d-k4FW-nX28yIvPxF0BZIY5QolEvi93w7_uiTPldC1HXcs6mbsSGG9WTPz6xehYKlg-QcXJAn2TC1B8aGNRw-fpr4VE82mDA6qatSrxwlZvUUEBkoOGFzMT_BQnuojZZEnK-ZIF7dggzH9VL4dReRaLYw-WQJHoF_DCgrdFOePVDc2EoafGLcekwq1RBTrUye3EcU5aUimYreOdn3oLtR-uj5VY-HiviFQCiW5_pdgYr8OF6giL

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465905&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional1395aeffd402cc59f26fd54ce531a5e994b9c82) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2024年06月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465905&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalX1a856fba698f378523e924e99ea20d8011c1e4) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465905&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�1d46cee8b73ce4d20794c2fe0c2c3aa3ca8dd9) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465905&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�edba61b26849535c6c74ee74be494df2cfd86f) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465905&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalo09c290b3715bfb878314d05cf0e7f7579a6f98) |

#34 · 2026-09-12T09:35:09Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20240504_[card redacted]_20260912173507Z.pdf; ANGjdJ_qiGDBKgufV8CYqnA2KkqLpJyMAt51pacsMm1mlA-6SFl34OfFxFnxS2uA54mSIecWk7wAd-7h8PIWfYqFFHmN2mkQyZ6iqBudyryMXuejdjq94fRLmwb-NULrQkqtFxZFdSeBFA3OQ0m4L20kq0L7ZqTrTBFT9ljGmWgUHQrqCz7lJdzWPQMkeT796e8YgKAv6x9tGryp5S-Pjfix_xb3PPO1PtiN_6JceQjtgbvbJcSOlTtapFKmY3T3AKorQYvCvjh4U5T_bxu1ef3hr7xhmDscB5iIn80Rsvoc5u1t2ayhiHStaEZZ2YiKUa5_DiZC20Es-1tuMezDRoaeGak5BF0ejQOAbAAbxCwbCGiDxoYV_lsHwZYpw9iAH73EThGZrcvJcr-mmMD8

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465902&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�90f4ef0e3a9aed1635ee8447296348c49bda0b) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2024年05月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465902&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�93cd3f74ee4d3241892a4e71dadfe68ec4ba50) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465902&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional*bee6b74d9b4e7cbb0fa47747e66f98cdb953bf) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465902&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�58236492a38620e74899542dab4a18fc539b4a) |
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#35 · 2026-09-12T09:35:09Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20240404_[card redacted]_20260912173507Z.pdf; ANGjdJ-lpEEQ5YgSMVZ6IV5WS33i5Uk8JiouafdcRou6PDKppmTS9UGtqUci4QC0orQnYtNNYOFzkaGlOs9YoM2EZLMBA-WLEwqimcUbiol4L5qYwSepkO_e-sWZ4SdkvaYwErLl7pStWp-bpl-3iu1WfJxfh6jmSoH9aHjt5OPzhdFxFE2TWDM2VT4MTmcSRxNbRCLQ3MTDBqY2IQzo1nE5mfusLdOKVaYYBjkXhC_oxeEXJ-Eg8Xya5i7ETQSYci3JDC53gwBkSMD8beL8i7NtvBHfRo-bC84_ix_Z-b7xfFVWVbIYvQjTFPrxvPAsTSv1vycKnR_cdLPXvk9pCLiQx-TwdlVwZSo6FH0gqaKu0sVkJY5tOyCABIGi3JIo8QAo7P1o67AxdYlx6p7T

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465900&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional38f97b252ce415aab0badedd95cb32d4135867) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2024年04月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465900&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalt7233aaaea3a6f141b2172cf25eeab4bd0222bc) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465900&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalo820f2d0a45674180720b69e3b21426f6f05645) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465900&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�1564fbe21dfa8a1012cd6cae23764f8e5ffb89) |
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#36 · 2026-09-12T09:35:12Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20240704_[card redacted]_20260912173508Z.pdf; ANGjdJ_ARJ6PRi5nQ4ZpaFeIllnp_AYN78gYkHTPHwHMwF627KE-3HGRhFewFIGcrPlYSfAX56OYhkXS5ZVK5iEDNuKUorFH6FqvmyB7EBms4POqaYw-E_iEPd5fx6XWlvNAHHxm4BnhvWXR4Rkv9Lt5jpIXUTa-j9XFVVTNU2P2kZ58ONca_nZBgz9lWx731dLw63x7eb8PzFxjokVx_V8bM9QjBeiJOPVk3CHMOsX9n3p6mHBmdlWgfQ-mfBPXA3JUnJEWWKbp3czDX_jMk_B5tyhakJ5jipSf_v4iyfdH90etQ-xNgdIisrLwltaFUKflSpH3t4rBBsK5pgsAGG_6YHol-iZbbxAOS-NRxPWAgb7jxM26XI1tJAJHzfVEHcwI7pLoNf2-vqbiNJLr

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465938&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�a9c0a3453b64e1dd717a658d15e495698fd77f) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2024年07月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465938&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�87ff1c6a06b444181b2901f32f342d057b4e3b) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465938&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional<02c5ffe9ccfbcb8696d235f602415d43a17245) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465938&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional@e1d954696bed6f624e7874fb4cd43651708d16) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465938&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�3128353b6313ee962869fb1e239b5e65eeb98f) |

#37 · 2026-09-12T09:35:12Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20240904_[card redacted]_20260912173509Z.pdf; ANGjdJ_sCOJG_cqbEcR3v-m24WamKHIZkZkpMig4nfIWbvhCaKB0078z1Lvn6qfXAVO6h25KMuSWc1Ov_s2JyK9CyDV5w8c-eHkumcJAx2PonsyGxpiIjuzyKdc87b3B7rRgFa-jZcV4oSPcvW2U0WH8Atej9ObuSFkS3RE-c7eiRwH9HXjBU5vbRkZoygMurY3pSF7yAw55zQaMvvzKIpjzCP3aGbgwugi9vxijXxtCh-hvLH89c1YVFGkULv8RFIA4Vt759ZPfOKdtOWC8ulIXhLSnmzBT_doKzGqdmgtoGqZ6Uubp6kVJWAxp22wyYnIa6OpCMYtbvtJbHbuTErz1Gl1EzBlPRgCHqZ5MtgLyjxvk9MNcblWjWEZ1uvae1hm84PSUnMSpCzOiyju9

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465954&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�06a4c68c2b7df41c29160074a90cf8ec68fa90) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2024年09月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465954&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�50c99bf55aacdfd4d2020266b9705226b428d6) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465954&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�2f801e5a392223cb5fa58ad486dec8df7f36a1) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465954&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�c318b615d5d0b892f566796bac0a3d72bdc6a1) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465954&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional) |

#38 · 2026-09-12T09:35:12Z
From: creditcard@service.pingan.com
To: TEESEEWOO@gmail.com
Subject: （补制）平安银行信用卡电子账单

Attachments named in the archive: 平安银行信用卡账单_20240804_[card redacted]_20260912173509Z.pdf; ANGjdJ8op6bB1cqYUBtq9By9b77iOA_7U-rsa-g-4MhfExDoLJ2dhaLWKzm0zZC_iA3Jm-p-Q3BuWkSPigWuHW_V_rglsWfxFvVY7zoKykSdYD2LJZZfSlQgIcKxGMMBTjcWLZ2RRDbHanep-5YlPfZDF9O3iFAXm9ku5bFh4eQzi5yFa_Cd9O2rz5z8jAzg3ng39mwhn9-Jmo9hg07zXsW_VM-gA5k3xYjIys8Y_6sKye24uh_QqlLy3-xToxdEr8lpeid5pNGr8x55Rfg66LbUcYgsX8-knYr36O6ebKNkXU-OYT3xESNACcNN9C49M8YTpUjD1RKpQzSClBzkdpNH6DKz_8ZfBGpQT5y3CxtmDLqEzUZVjhx0LzFLUlgOKsI_QPjSyqlYGEzZlqC1

| [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465948&urlID$2278&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fwww.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additionalcb2d494e23d6f35fd387800783f88436a266d0) |
| 尊敬的胡子超先生： 您好！ 附件是为您补制的2024年08月账单，请您查看，谢谢！ |
| 平安银行信用卡中心 2026年09月12日 |
| [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Fcredit-card-bill%2F%3F%26channel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26ou0008792%23%2F%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fdc%2Frepayment%2F%3Fsource%3DS202412194878%23%2F%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](https://b.pingan.com.cn/platform/zhida/zhida.html?paesuperbank=%7B%22url%22%3A%22https%3A%2F%2Fb.pingan.com.cn%2Fpaces-ccms-core%2Fcc%2Fbill-instalments%2Findex.html%3Fchannel%3DXH%26innerid%3DKDXH-KDYYXH-0510%26outerid%3Dou0008792%22%2C%22zdSource%22%3A%22kdcp%22%7D) | [](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465948&urlID$2282&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Fmicro-video-guide%2Findex.html%3FvideoId%3D894310%26shareChange%3Dtrue%26channelId%3DMNV%26selfVideo%3D0%26outerid%3Ddzzd230315%26cid%3Ddzzd230315%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�9088e99457ab9aefe48bb9b3f9630f0f89baad) |
| | | | |
| 平安信用卡官网：http://creditcard.pingan.com[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465948&urlID$2283&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fcreditcard.pingan.com%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional3bb2575f9b91001f87abb299d699bb35534bd55) |
| 本邮件的最终解释权归中国平安保险（集团）股份有限公司拥有 |
| 本邮件为平安产品动态及优惠信息订阅邮件，定向发送给平安客户。如果您不想再收到平安公司的产品动态及优惠信息，请退订[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465948&urlID$2284&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=http%3A%2F%2Fwww.pingan.com%2Fhomepage%2Fcontact%2Fcountermand.jsp%3Fmail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional|22998ebea0744391887a3c4d4b9c7baf851bfa) |
| 如有任何疑问，您可以拨打我们的全国统一服务电话95511-2或联系我们[](http://post.pingan.com/urlProcess/urlProcessor.do?mailID�75465948&urlID$2286&taskID4891&mail=TEESEEWOO%40GMAIL.COM&test=0&pa18url=https%3A%2F%2Fb.pingan.com.cn%2Fplatform%2Foasis%2Findex.html%3FentranceCode%3DE001839%26needLogin%3D0%26navihide%3D1%26settingId%3DLSWJ-XYKGZH%26pageId%3Dzdyj%26mail%3DTEESEEWOO%40GMAIL.COM%26mt%3D1%26mp%3Dnull&additional�515cc17a5cb9d3d7f166e4458ff7b1a851fcad) |

107. LEICA-reminder 1058152

thread 16c612fdc440d229 · Mon, 05 Au · 248 characters

LEICA-reminder 1058152

Thread ID 16c612fdc440d229 · messages 1 · Mon, 05 Aug 2019 11:47:15 +0200 → Mon, 05 Aug 2019 11:47:15 +0200

#1 · Mon, 05 Aug 2019 11:47:15 +0200
From: Elke Macha <customer.care@leica-camera.com>
To: teeseewoo@gmail.com
Subject: LEICA-reminder 1058152

Attachments named in the archive: LEICA-reminder 1058152.PDF

Dear Sirs,

please note the attached writing to your order.

Kind regards

Leica Camera AG
Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar
www.leica-camera.com / customer.care@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

108. LEICA-estimate 1058152

thread 16c61a712e708c4d · Mon, 05 Au · 1,063 characters

LEICA-estimate 1058152

Thread ID 16c61a712e708c4d · messages 2 · Mon, 05 Aug 2019 13:59:19 +0200 → Tue, 03 Sep 2019 14:35:57 +0800

#1 · Mon, 05 Aug 2019 13:59:19 +0200
From: Nadine Coletta <customer.care@leica-camera.com>
To: teeseewoo@gmail.com
Subject: LEICA-estimate 1058152

Attachments named in the archive: LEICA-estimate 1058152.PDF; AGB_Reparatur_E.PDF

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

#2 · Tue, 03 Sep 2019 14:35:57 +0800
From: [Name] <teeseewoo@gmail.com>
To: Nadine Coletta <customer.care@leica-camera.com>
Subject: Re: LEICA-estimate 1058152

Attachments named in the archive: image.png; image.png

[image: image.png]

[image: image.png]

Nadine Coletta <customer.care@leica-camera.com> 于2019年8月5日周一 下午8:00写道：

> Dear Leica Customer,
>
> Your order confirmation/estimate for the above listed service order
> number can be found in the attachment.
>
> You can track the status of your service order anytime under the
> following link:
>
> http://repair.leica-camera.com/service/repairtracking/index.html
>
> If you need further assistance, please contact:
>
> Customer.Care@leica-camera.com
> Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339
>
> Kind Regards
>
> Leica Camera AG
> Customer Care
>
>

109. LEICA-order confirmation 811072

thread 14e62ea7149d409a · Mon, 06 Ju · 253 characters

LEICA-order confirmation 811072

Thread ID 14e62ea7149d409a · messages 1 · Mon, 06 Jul 2015 12:30:00 +0200 → Mon, 06 Jul 2015 12:30:00 +0200

#1 · Mon, 06 Jul 2015 12:30:00 +0200
From: Ursula Brand-Gerheim <ursula.brand-gerheim@leica-camera.com>
To: teeseewoo@gmail.com
Subject: LEICA-order confirmation 811072

Attachments named in the archive: LEICA-order confirmation 811072.PDF; AGB_Reparatur_E.PDF

Dear Sirs,

we send you the order confirmation as an attachment.

kind regards

Leica Camera AG
Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar
www.leica-camera.com / customer.care@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

110. LEICA-order confirmation 1058152

thread 170b362272010779 · Sat, 07 Ma · 253 characters

LEICA-order confirmation 1058152

Thread ID 170b362272010779 · messages 1 · Sat, 07 Mar 2020 06:01:09 +0100 → Sat, 07 Mar 2020 06:01:09 +0100

#1 · Sat, 07 Mar 2020 06:01:09 +0100
From: Batch <support-sap@leica-camera.com>
To: teeseewoo@gmail.com
Subject: LEICA-order confirmation 1058152

Attachments named in the archive: LEICA-order confirmation 1058152.PDF

Dear Sirs,

we send you the order confirmation as an attachment.

kind regards

Leica Camera AG
Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar
www.leica-camera.com / customer.care@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

111. LEICA-estimate 1105973

thread 172eac26d074613a · Thu, 25 Ju · 458 characters

LEICA-estimate 1105973

Thread ID 172eac26d074613a · messages 1 · Thu, 25 Jun 2020 11:14:03 +0200 → Thu, 25 Jun 2020 11:14:03 +0200

#1 · Thu, 25 Jun 2020 11:14:03 +0200
From: Nadine Coletta <customer.care@leica-camera.com>
To: teeseewoo@gmail.com
Subject: LEICA-estimate 1105973

Attachments named in the archive: LEICA-estimate 1105973.PDF; AGB_Reparatur_E.PDF

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

112. Your Repairorder 1058152

thread 16cdd2e20c91abe7 · Thu, 29 Au · 1,143 characters

Your Repairorder 1058152

Thread ID 16cdd2e20c91abe7 · messages 1 · Thu, 29 Aug 2019 11:41:22 +0000 → Thu, 29 Aug 2019 11:41:22 +0000

#1 · Thu, 29 Aug 2019 11:41:22 +0000
From: "Kaufmann, Nicolas" <Nicolas.Kaufmann@leica-camera.com>
To: "'teeseewoo@gmail.com'" <teeseewoo@gmail.com>
Subject: Your Repairorder 1058152

Attachments named in the archive: image001.png; Estimate 1058152.PDF

Dear [Name],

we have not received a confirmation of our cost estimate from you yet. Please take a look at the attached cost estimate and contact us via e-mail, how you would like to proceed, if you would like to have the repairs completed, or of you would rather like the camera to be sent back to you without repairing it.

All my best
Nicolas


Mit freundlichen Grüßen |Kind Regards

Nicolas Kaufmann

Leica Camera AG | Customer Care
Am Leitz-Park 5 | D-35578 Wetzlar | Germany
www.leica-camera.com<http://www.leica-camera.com/> | nicolas.kaufmann@leica-camera.com<mailto:nicolas.kaufmann@leica-camera.com>
Tel +49(0)6441-2080-189 | Fax +49(0)6441-2080-490

[cid:image001.png@01CFFF4E.4C0CC130]


Leica Camera AG | Registergericht | District Court of Wetzlar: HRB966
Vorstand | Executive Board: Matthias Harsch (Vorsitzender) | Dr. Marita Paasch
Aufsichtsratsvorsitzender | Chairman of the Supervisory Board: Dr. Andreas Kaufmann

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113. LEICA-estimate 1058152

thread 16da9d466ad91c69 · Tue, 08 Oc · 458 characters

LEICA-estimate 1058152

Thread ID 16da9d466ad91c69 · messages 1 · Tue, 08 Oct 2019 07:22:03 +0200 → Tue, 08 Oct 2019 07:22:03 +0200

#1 · Tue, 08 Oct 2019 07:22:03 +0200
From: Kirstin Masney <customer.care@leica-camera.com>
To: teeseewoo@gmail.com
Subject: LEICA-estimate 1058152

Attachments named in the archive: LEICA-estimate 1058152.PDF; AGB_Reparatur_E.PDF

Dear Leica Customer,

Your order confirmation/estimate for the above listed service order
number can be found in the attachment.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

If you need further assistance, please contact:

Customer.Care@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

Kind Regards

Leica Camera AG
Customer Care

114. LEICA-reminder 1058152

thread 16df7463672b0c20 · Wed, 23 Oc · 248 characters

LEICA-reminder 1058152

Thread ID 16df7463672b0c20 · messages 1 · Wed, 23 Oct 2019 08:18:36 +0200 → Wed, 23 Oct 2019 08:18:36 +0200

#1 · Wed, 23 Oct 2019 08:18:36 +0200
From: Liberty Seria <customer.care@leica-camera.com>
To: teeseewoo@gmail.com
Subject: LEICA-reminder 1058152

Attachments named in the archive: LEICA-reminder 1058152.PDF

Dear Sirs,

please note the attached writing to your order.

Kind regards

Leica Camera AG
Customer Care
Am Leitz-Park 5 / D-35578 Wetzlar
www.leica-camera.com / customer.care@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339

115. LEICA-confirmation of receipt 1105973

thread 172e5a9cc522a76b · Wed, 24 Ju · 558 characters

LEICA-confirmation of receipt 1105973

Thread ID 172e5a9cc522a76b · messages 1 · Wed, 24 Jun 2020 11:27:45 +0200 → Wed, 24 Jun 2020 11:27:45 +0200

#1 · Wed, 24 Jun 2020 11:27:45 +0200
From: Ali Tezgel <customer.care@leica-camera.com>
To: teeseewoo@gmail.com
Subject: LEICA-confirmation of receipt 1105973

Attachments named in the archive: LEICA-confirmation of receipt 1105973.PDF

Dear Leica Customer,

Thank you for your submission to our LEICA Customer Care, the
confirmation of receipt can be found in the attachment.
We will inform you about the results of our incoming inspection shortly.

You can track the status of your service order anytime under the
following link:

http://repair.leica-camera.com/service/repairtracking/index.html

Kind Regards

Leica Camera AG
Customer Care
Am Leitz-Park 5/ D-35578 Wetzlar / Germany
www.leica-camera.com / Customer.Care@leica-camera.com
Telephone +49(0)6441-2080-189 / Fax +49(0)6441-2080-339